@tiledesk/tiledesk-server 2.2.22 → 2.2.26

package/event/messageEvent.js

@@ -60,14 +60,14 @@ function populateMessageWithRequest(message, eventPrefix) {
   populate('participatingBots').
   populate('participatingAgents').       
   populate({path:'requester',populate:{path:'id_user'}}).
-  lean().
+  lean()
   //perche lean?
   // TODO availableAgentsCount nn c'è per il lean problema trigger
   // request.department._id DA CORREGGERE ANCHE PER REQUEST.CREATE
   // request.department.hasBot 
   // request.isOpen
-  cache(cacheUtil.defaultTTL, message.id_project+":requests:request_id:"+message.recipient).
-  exec(function (err, request) {
+  //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, message.id_project+":requests:request_id:"+message.recipient)
+  .exec(function (err, request) {
 
     if (err) {
       winston.error("Error getting request on messageEvent.populateMessage",err );
@@ -83,7 +83,7 @@ function populateMessageWithRequest(message, eventPrefix) {
       if (request.department && request.department.id_bot) {
         // if (request.department) {
         Faq_kb.findById(request.department.id_bot)
-        .cache(cacheUtil.defaultTTL, message.id_project+":faq_kbs:id:"+request.department.id_bot)
+        //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, message.id_project+":faq_kbs:id:"+request.department.id_bot)
         .exec(function(err, bot) {
           winston.debug('bot', bot);
           requestJson.department.bot = bot

package/middleware/has-role.js

@@ -138,7 +138,7 @@ class RoleChecker {
           winston.debug("hasRoleOrType query " + JSON.stringify(query));
 
           Project_user.findOne(query)
-            .cache(cacheUtil.defaultTTL, req.params.projectid+":project_users:id:"+req.user.id) 
+            //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, req.params.projectid+":project_users:id:"+req.user.id) 
             .exec(function (err, project_user) {
               if (err) {
                 winston.error("Error getting project_user for hasrole",err);

package/middleware/passport.js

@@ -129,7 +129,7 @@ module.exports = function(passport) {
 
                       winston.debug("project id: "+ AudienceId );
                       Project.findOne({_id: AudienceId, status: 100}).select('+jwtSecret')
-                      .cache(cacheUtil.queryTTL, "projects:query:id:status:100:"+AudienceId+":select:+jwtSecret")
+                      //@DISABLED_CACHE .cache(cacheUtil.queryTTL, "projects:query:id:status:100:"+AudienceId+":select:+jwtSecret")
                       .exec(function (err, project){
                         if (err) {
                           winston.error("auth Project err: ", {error:err, decoded: decoded} );
@@ -317,7 +317,7 @@ module.exports = function(passport) {
     } else {
       winston.debug("Passport JWT generic user");
       User.findOne({_id: identifier, status: 100})
-        .cache(cacheUtil.defaultTTL, "users:id:"+identifier)
+        //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+identifier)
         .exec(function(err, user) {
           if (err) {
             winston.error("Passport JWT generic err ", err);
@@ -349,7 +349,7 @@ module.exports = function(passport) {
       winston.debug("email lowercase: " + email);
 
       User.findOne({ email: email, status: 100}, 'email firstname lastname password emailverified id')
-      .cache(cacheUtil.defaultTTL, "users:email:"+email)
+      //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:email:"+email)
       .exec(function (err, user) {
        
         if (err) {

package/models/project_user.js

@@ -5,6 +5,7 @@ var Schema = mongoose.Schema;
 var winston = require('../config/winston');
 var RoleConstants = require('./roleConstants');
 var PresenceSchema = require('./presence');
+var TagSchema = require("../models/tag");
 
 
 
@@ -58,6 +59,7 @@ var PresenceSchema = require('./presence');
     settings: {
       type: Object,
     },
+    tags: [TagSchema],
     createdBy: {
       type: String,
       required: true

package/models/request.js

@@ -429,7 +429,7 @@ RequestSchema.index({ id_project: 1, status: 1, preflight:1, updatedAt: -1 }); /
 
 RequestSchema.index({ id_project: 1, preflight:1, updatedAt: -1 }); // used query ws (topic.endsWith('/requests'))
 
-
+RequestSchema.index({ hasBot: 1, createdAt: 1 }); // suggested by atlas
 
 
 //   cannot index parallel arrays [agents] [participants] {"driv

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@tiledesk/tiledesk-server",
   "description": "The Tiledesk server module",
-  "version": "2.2.22",
+  "version": "2.2.26",
   "scripts": {
     "start": "node ./bin/www",
     "pretest": "mongodb-runner start",
@@ -109,7 +109,7 @@
     "chai-string": "^1.5.0",
     "loadtest": "^5.1.2",
     "mocha": "^8.4.0",
-    "mongodb-runner": "4.8.1",
+    "mongodb-runner": "4.8.3",
     "nodemon": "^2.0.12",
     "sinon": "^9.2.4",
     "sinon-mongoose": "^2.3.0"

package/pubmodules/emailNotification/requestNotification.js

@@ -376,7 +376,7 @@ sendToAgentEmailChannelEmail(projectid, message) {
                      }                  
                       
                        User.findOne({_id: userid , status: 100})
-                        .cache(cacheUtil.defaultTTL, "users:id:"+userid)
+                        //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+userid)
                         .exec(function (err, user) {
                          if (err) {
                          //  winston.debug(err);
@@ -430,7 +430,7 @@ sendToAgentEmailChannelEmail(projectid, message) {
                           }
         
                           User.findOne({_id: assignedId, status: 100})
-                            .cache(cacheUtil.defaultTTL, "users:id:"+assignedId)
+                            //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+assignedId)
                             .exec(function (err, user) {
                             if (err) {
                               winston.error("Error sending email to " + savedRequest.participants[0], err);
@@ -707,7 +707,7 @@ sendAgentEmail(projectid, savedRequest) {
                    }                  
                     
                      User.findOne({_id: userid , status: 100})
-                      .cache(cacheUtil.defaultTTL, "users:id:"+userid)
+                      //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+userid)
                       .exec(function (err, user) {
                        if (err) {
                        //  winston.debug(err);
@@ -769,7 +769,7 @@ sendAgentEmail(projectid, savedRequest) {
                           return winston.warn("RequestNotification email notification for the user with id : " + assignedId + " not found project_user");
                         }
                         User.findOne({_id: assignedId, status: 100})
-                          .cache(cacheUtil.defaultTTL, "users:id:"+assignedId)
+                          //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+assignedId)
                           .exec(function (err, user) {
                           if (err) {
                             winston.error("Error sending email to " + savedRequest.participants[0], err);

package/pubmodules/messageTransformer/messageHandlebarsTransformerInterceptor.js

@@ -38,9 +38,9 @@ class MessageHandlebarsTransformerInterceptor {
                     populate({path:'requester',populate:{path:'id_user'}});
                 // }
 
-                var request = await q1.
-                    cache(cacheUtil.defaultTTL, message.id_project+":requests:request_id:"+message.recipient).
-                    exec();
+                var request = await q1
+                    //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, message.id_project+":requests:request_id:"+message.recipient)
+                    .exec();
 
 
 

package/pubmodules/messageTransformer/messageTransformerInterceptor.js

@@ -37,14 +37,14 @@ class MessageTransformerInterceptor {
                 var language = "EN";
 
                 // cacherequest       // requestcachefarequi nocachepopulatereqired
-                var request = await Request.findOne({request_id:  message.recipient, id_project: message.id_project}).
+                var request = await Request.findOne({request_id:  message.recipient, id_project: message.id_project})
                     // populate('lead').
                     // populate('department').  
                     // populate('participatingBots').
                     // populate('participatingAgents').       
                     // populate({path:'requester',populate:{path:'id_user'}}).
-                    cache(cacheUtil.defaultTTL, message.id_project+":requests:request_id:"+message.recipient).
-                    exec();
+                    //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, message.id_project+":requests:request_id:"+message.recipient)
+                    .exec();
               
                 winston.debug('request mti: ', request);
 

package/pubmodules/scheduler/tasks/closeBotUnresponsiveRequestTask.js

@@ -48,9 +48,15 @@ scheduleUnresponsiveRequests() {
   // }
 
  //https://crontab.guru/examples.html
- var s= schedule.scheduleJob(this.cronExp, function(fireDate){
-    winston.debug('CloseBotUnresponsiveRequestTask scheduleUnresponsiveRequests job was supposed to run at ' + fireDate + ', but actually ran at ' + new Date());
-    that.findUnresponsiveRequests(); 
+ var s= schedule.scheduleJob(this.cronExp, function(fireDate){   //TODO aggiungi un bias random
+
+    let timeInMs = Math.random() * (1000);  // avoid cluster concurrent jobs in multiple nodes between 0 and 1sec
+    winston.info('timeInMs => '+ timeInMs);
+
+    setTimeout(function () {
+      winston.debug('CloseBotUnresponsiveRequestTask scheduleUnresponsiveRequests job was supposed to run at ' + fireDate + ', but actually ran at ' + new Date());
+      that.findUnresponsiveRequests(); 
+    },timeInMs );
   });
 }
 
@@ -65,6 +71,8 @@ findUnresponsiveRequests() {
       query.id_project = JSON.parse(this.queryProject);
     }
 
+
+
     winston.debug("CloseBotUnresponsiveRequestTask query",query);
 
     Request.find(query)
@@ -84,6 +92,7 @@ findUnresponsiveRequests() {
       winston.debug("CloseBotUnresponsiveRequestTask: found unresponsive requests ", requests);
       
       requests.forEach(request => {
+
         winston.debug("********unresponsive request ", request);
 
         return requestService.closeRequestByRequestId(request.request_id, request.id_project, false, false).then(function(updatedStatusRequest) {

package/routes/department.js

@@ -166,7 +166,7 @@ router.get('/allstatus', [passport.authenticate(['basic', 'jwt'], { session: fal
     winston.debug("## GET ALL DEPTS QUERY (1)", query)
     // return Department.find({ "id_project": req.projectid }, function (err, departments) {
     return Department.find(query)
-    .cache(cacheUtil.defaultTTL, req.projectid+":departments:query:allstatus")
+    //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, req.projectid+":departments:query:allstatus")
     .exec(function (err, departments) {
       if (err) {
         winston.error('Error getting the departments.', err);

package/routes/faq.js

@@ -273,7 +273,7 @@ router.get('/', function (req, res, next) {
     query.id_faq_kb = req.query.id_faq_kb;
   }
 
-  var limit = 1000; // Number of request per page
+  var limit = 3000; // Number of request per page
 
   if (req.query.limit) {    
     limit = parseInt(req.query.limit);

package/routes/faq_kb.js

@@ -10,9 +10,8 @@ var httpUtil = require("../utils/httpUtil");
 
 router.post('/', function (req, res) {
   winston.info('create BOT ', req.body);
-  // create(name, url, projectid, user_id, type, description) {
-  faqService.create(req.body.name, req.body.url, req.projectid, req.user.id, req.body.type, req.body.description, undefined, undefined,
-    req.body.language).then(function(savedFaq_kb) {
+              // create(name, url, projectid, user_id, type, description, webhook_url, webhook_enabled, language, template)
+    faqService.create(req.body.name, req.body.url, req.projectid, req.user.id, req.body.type, req.body.description, undefined, undefined, req.body.language, req.body.template).then(function(savedFaq_kb) {
     res.json(savedFaq_kb);
   });
 

package/routes/message.js

@@ -66,7 +66,7 @@ async (req, res)  => {
         // .populate('participatingBots')
         // .populate('participatingAgents')  
         // .populate({path:'requester',populate:{path:'id_user'}})
-        .cache(cacheUtil.defaultTTL, req.projectid+":requests:request_id:"+req.params.request_id)
+       //@DISABLED_CACHE  .cache(cacheUtil.defaultTTL, req.projectid+":requests:request_id:"+req.params.request_id)
         .exec(async(err, request) => {
 
         if (err) {

package/routes/project.js

@@ -313,7 +313,7 @@ router.patch('/:projectid', [passport.authenticate(['basic', 'jwt'], { session:
 router.get('/:projectid', [passport.authenticate(['basic', 'jwt'], { session: false }), validtoken, roleChecker.hasRoleOrTypes('agent', ['subscription'])], function (req, res) {
   winston.debug(req.body);
   Project.findOne({_id: req.params.projectid, status:100})
-  .cache(cacheUtil.defaultTTL, "projects:id:"+req.params.projectid)
+  //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "projects:id:"+req.params.projectid)
   .exec(function (err, project) {
     if (err) {
       winston.error('Error getting project ', err);

package/routes/project_user.js

@@ -196,7 +196,8 @@ router.post('/', [passport.authenticate(['basic', 'jwt'], { session: false }), v
     // role: RoleConstants.USER,   
     // - Create project_user endpoint by agent (Ticketing) now is with Guest Role      
     role: RoleConstants.GUEST,         
-    user_available: false, 
+    user_available: false,
+    tags: req.body.tags, 
     createdBy: req.user.id,
     updatedBy: req.user.id
   });
@@ -234,6 +235,10 @@ router.put('/', [passport.authenticate(['basic', 'jwt'], { session: false }), va
   if (req.body["settings.email.notification.conversation.pooled"]!=undefined) {
     update["settings.email.notification.conversation.pooled"] = req.body["settings.email.notification.conversation.pooled"];
   }
+  if (req.body.tags!=undefined) {
+    update.tags = req.body.tags;
+  }
+
 
 
   Project_user.findByIdAndUpdate(req.projectuser.id, update,  { new: true, upsert: true }, function (err, updatedProject_user) {
@@ -289,7 +294,9 @@ router.put('/:project_userid', [passport.authenticate(['basic', 'jwt'], { sessio
     update["settings.email.notification.conversation.pooled"] = req.body["settings.email.notification.conversation.pooled"];
   }
   
-
+  if (req.body.tags!=undefined) {
+    update.tags = req.body.tags;
+  }
 
   winston.debug("project_userid update", update);
 
@@ -462,8 +469,8 @@ router.get('/users/:user_id', [passport.authenticate(['basic', 'jwt'], { session
  * RETURN THE PROJECT-USERS OBJECTS FILTERD BY PROJECT-ID AND WITH NESTED THE USER OBJECT
  * WF: 1. GET PROJECT-USER by the passed project ID
  *     2. POPULATE THE user_id OF THE PROJECT-USER object WITH THE USER OBJECT
- */
-router.get('/', [passport.authenticate(['basic', 'jwt'], { session: false }), validtoken, roleChecker.hasRole('agent')], function (req, res) {
+ */                                                                                       
+router.get('/', [passport.authenticate(['basic', 'jwt'], { session: false }), validtoken, roleChecker.hasRoleOrTypes('agent', ['subscription'])], function (req, res) {
 
   var role = [RoleConstants.OWNER, RoleConstants.ADMIN, RoleConstants.SUPERVISOR, RoleConstants.AGENT];
 

package/routes/widget.js

@@ -117,7 +117,7 @@ router.get('/', function(req, res, next) {
 // TOOD add labels
     Promise.all([
         Project.findOne({_id: req.projectid, status: 100}).select('-settings')
-        .cache(cacheUtil.queryTTL, "projects:query:id:status:100:"+req.projectid+":select:-settings")        
+        //@DISABLED_CACHE .cache(cacheUtil.queryTTL, "projects:query:id:status:100:"+req.projectid+":select:-settings")        
       ,
         availableUsers()
       ,

package/services/departmentService.js

@@ -283,6 +283,7 @@ getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
               return resolve ({ 
                               department: department, available_agents: _available_agents, agents: project_users, 
                               id_bot:department.id_bot, project: project,
+                              context: context,
                               // botprefix
                               operators: [{ id_user: 'bot_' + department.id_bot }] 
                              });
@@ -386,7 +387,7 @@ getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
                 selectedoperator = that.getRandomAvailableOperator(_available_agents);
               }
 
-              let objectToReturn = { available_agents: _available_agents, agents: project_users, operators: selectedoperator, department: department, group: group, id_project: projectid, project: project };
+              let objectToReturn = { available_agents: _available_agents, agents: project_users, operators: selectedoperator, department: department, group: group, id_project: projectid, project: project,  context: context };
 
               that.roundRobin(objectToReturn).then(function(objectToReturnRoundRobin){
 
@@ -409,7 +410,7 @@ getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
            
           } else {
             // here subscription notifier??
-            var objectToReturn = { available_agents: [], agents: [], operators: [] };
+            var objectToReturn = { available_agents: [], agents: [], operators: [], context: context };
             return resolve(objectToReturn);
           }
 
@@ -447,7 +448,7 @@ getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
             selectedoperator = that.getRandomAvailableOperator(_available_agents);
           }
 
-          let objectToReturn = { available_agents: _available_agents, agents: project_users, operators: selectedoperator, department: department, id_project: projectid, project: project };
+          let objectToReturn = { available_agents: _available_agents, agents: project_users, operators: selectedoperator, department: department, id_project: projectid, project: project, context: context };
 
           that.roundRobin(objectToReturn).then(function(objectToReturnRoundRobin) {
             winston.debug("context2",context);
@@ -474,7 +475,7 @@ getOperators(departmentid, projectid, nobot, disableWebHookCall, context) {
        
       } else {
         // here subscription notifier??
-        let objectToReturn = { available_agents: [], agents: [], operators: [] };
+        let objectToReturn = { available_agents: [], agents: [], operators: [], context: context };
         return resolve(objectToReturn);
       }
 

package/services/faqBotHandler.js

@@ -88,7 +88,7 @@ class FaqBotHandler {
          
 
            Faq_kb.findById(botId)
-           .cache(cacheUtil.defaultTTL, message.id_project+":faq_kbs:id:"+botId)
+           //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, message.id_project+":faq_kbs:id:"+botId)
            .exec(function(err, faq_kb) {
             if (err) {
               return winston.error("Error getting bot object.",err);

package/services/faqService.js

@@ -8,7 +8,7 @@ const ActionsConstants = require('../models/actionsConstants');
 class FaqService {
 
 
-  create(name, url, projectid, user_id, type, description, webhook_url, webhook_enabled, language) {
+  create(name, url, projectid, user_id, type, description, webhook_url, webhook_enabled, language, template) {
     var that = this;
     return new Promise(function (resolve, reject) {
 
@@ -37,8 +37,15 @@ class FaqService {
       
           botEvent.emit('faqbot.create', savedFaq_kb);
           
+          winston.debug('type '+ type)      
+
           if (type==="internal") {      
-            that.createGreetingsAndOperationalsFaqs(savedFaq_kb._id, savedFaq_kb.createdBy, savedFaq_kb.id_project);
+            
+            if (!template) {
+              template = "example";
+            }
+            winston.debug('template '+ template);
+            that.createGreetingsAndOperationalsFaqs(savedFaq_kb._id, savedFaq_kb.createdBy, savedFaq_kb.id_project, template);
           } else {
             winston.debug('external bot: ', savedFaq_kb);
           } 
@@ -50,33 +57,63 @@ class FaqService {
     });
   }
 
-  createGreetingsAndOperationalsFaqs(faq_kb_id, created_by, projectid, remote_faqkb_key) {
+  createGreetingsAndOperationalsFaqs(faq_kb_id, created_by, projectid, template) {
     var that = this;
     return new Promise(function (resolve, reject) {
 
       // aggiungi esempio tdAction con intent_id
-      var faqsArray = [
-        { 'question': 'Hi', 'answer': 'Hi', 'topic': 'greetings' },
-        { 'question': 'Hello', 'answer': 'Hello', 'topic': 'greetings' },
-        { 'question': 'Who are you?', 'answer': 'Hi, I\'m a bot 🤖. You can find more about me [here](https://tiledesk.com/chatbot-for-customer-service).\ntdImage:https://console.tiledesk.com/assets/images/tily-welcomebot.gif\n* See the website https://tiledesk.com/\n* Back to start tdAction:start', 'topic': 'greetings' },   
-        { 'question': '👨🏻‍🦰 I want an agent', 'answer': 'We are looking for an operator.. '+ActionsConstants.CHAT_ACTION_MESSAGE.AGENT, 'intent_display_name': 'agent_handoff', 'topic': 'internal' },
-        { 'question': 'Close\nResolved', 'answer': ActionsConstants.CHAT_ACTION_MESSAGE.CLOSE, 'topic': 'internal' }, 
-        { 'question': '\\start', 'answer': 'Hello 👋. I\'m a bot 🤖.\n\nChoose one of the options below or write a message to reach our staff.\n* Who are you?\n* Where are you?\n* What can you do?\n* 👨🏻‍🦰 I want an agent', 'intent_display_name': 'start', 'topic': 'internal' },            
-        { 'question': 'defaultFallback', 'answer': 'I can not provide an adequate answer. Write a new question or talk to a human agent.\n* Back to start tdAction:start\n* See the docs https://docs.tiledesk.com/\n* 👨🏻‍🦰 I want an agent', 'topic': 'internal' }, //TODO se metto spazio n * nn va      
-        { 'question': 'What can you do?', 'answer': 'Using natural language processing, I\'m able to find the best answer for your users. I also support images, videos etc.. Let\'s try:\n* Sample Image\n* Sample Video\n* Sample Action tdAction:action1\n* Sample Frame\n* Back to start tdAction:start', 'topic': 'sample' },    
-        { 'question': 'Sample Image', 'answer': 'tdImage:https://tiledesk.com/tiledesk-logo-x1.png\n* What can you do?\n* Back to start tdAction:start', 'topic': 'sample' },    
-        { 'question': 'Sample Frame', 'answer': 'tdFrame:https://www.emanueleferonato.com/wp-content/uploads/2019/02/runner/\n* What can you do?\n* Back to start tdAction:start', 'topic': 'sample' },    
-        { 'question': 'Sample Video', 'answer': 'tdVideo:https://www.youtube.com/embed/EngW7tLk6R8\n* What can you do?\n* Back to start tdAction:start', 'topic': 'sample' },    
-        { 'question': 'Where are you?', 'answer': 'We are here ❤️\ntdFrame:https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d6087916.923447935!2d8.234804542117423!3d41.836572992140624!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x12d4fe82448dd203%3A0xe22cf55c24635e6f!2sItaly!5e0!3m2!1sen!2sit!4v1613657475377!5m2!1sen!2sit\n* Back to start tdAction:start', 'topic': 'sample' },    
-
-        // { 'question': 'Sample Webhook', 'answer': 'tdWebhook:https://tiledesk-bot-webhook.tiledesk.repl.co', 'topic': 'sample' },    
-        { 'question': 'Sample Action', 'answer': 'Hello 👋 Would you like to take a closer look at our offer?\n* Yes, please tdAction:yes_action\n* No tdAction:no_action','intent_display_name': 'action1', 'topic': 'sample' },    
-        { 'question': 'Yes Action', 'answer': 'Great! Take a look here:\n* Tiledesk Pricing https://tiledesk.com/pricing-cloud/',  'intent_display_name': 'yes_action','topic': 'sample' },    
-        { 'question': 'No Action', 'answer': 'All right! If you need anything, let us know.',  'intent_display_name': 'no_action','topic': 'sample' },    
-
-       
-        // action button nn si può fare perche gli id cambiano 
-      ]
+
+      winston.debug('template: '+ template);
+
+      var faqsArray;
+
+      if (template==="example") {
+
+        faqsArray = [
+          { 'question': 'Hi', 'answer': 'Hi', 'topic': 'greetings' },
+          { 'question': 'Hello', 'answer': 'Hello', 'topic': 'greetings' },
+          { 'question': 'Who are you?', 'answer': 'Hi, I\'m a bot 🤖. You can find more about me [here](https://tiledesk.com/chatbot-for-customer-service).\ntdImage:https://console.tiledesk.com/assets/images/tily-welcomebot.gif\n* See the website https://tiledesk.com/\n* Back to start tdAction:start', 'topic': 'greetings' },   
+          { 'question': '👨🏻‍🦰 I want an agent', 'answer': 'We are looking for an operator.. '+ActionsConstants.CHAT_ACTION_MESSAGE.AGENT, 'intent_display_name': 'agent_handoff', 'topic': 'internal' },
+          { 'question': 'Close\nResolved', 'answer': ActionsConstants.CHAT_ACTION_MESSAGE.CLOSE, 'topic': 'internal' }, 
+          { 'question': '\\start', 'answer': 'Hello 👋. I\'m a bot 🤖.\n\nChoose one of the options below or write a message to reach our staff.\n* Who are you?\n* Where are you?\n* What can you do?\n* 👨🏻‍🦰 I want an agent', 'intent_display_name': 'start', 'topic': 'internal' },            
+          { 'question': 'defaultFallback', 'answer': 'I can not provide an adequate answer. Write a new question or talk to a human agent.\n* Back to start tdAction:start\n* See the docs https://docs.tiledesk.com/\n* 👨🏻‍🦰 I want an agent', 'intent_display_name': 'defaultFallback', 'topic': 'internal' }, //TODO se metto spazio n * nn va      
+          { 'question': 'What can you do?', 'answer': 'Using natural language processing, I\'m able to find the best answer for your users. I also support images, videos etc.. Let\'s try:\n* Sample Image\n* Sample Video\n* Sample Action tdAction:action1\n* Sample Frame\n* Back to start tdAction:start', 'topic': 'sample' },    
+          { 'question': 'Sample Image', 'answer': 'tdImage:https://tiledesk.com/tiledesk-logo-x1.png\n* What can you do?\n* Back to start tdAction:start', 'topic': 'sample' },    
+          { 'question': 'Sample Frame', 'answer': 'tdFrame:https://www.emanueleferonato.com/wp-content/uploads/2019/02/runner/\n* What can you do?\n* Back to start tdAction:start', 'topic': 'sample' },    
+          { 'question': 'Sample Video', 'answer': 'tdVideo:https://www.youtube.com/embed/EngW7tLk6R8\n* What can you do?\n* Back to start tdAction:start', 'topic': 'sample' },    
+          { 'question': 'Where are you?', 'answer': 'We are here ❤️\ntdFrame:https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d6087916.923447935!2d8.234804542117423!3d41.836572992140624!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x12d4fe82448dd203%3A0xe22cf55c24635e6f!2sItaly!5e0!3m2!1sen!2sit!4v1613657475377!5m2!1sen!2sit\n* Back to start tdAction:start', 'topic': 'sample' },    
+  
+          // { 'question': 'Sample Webhook', 'answer': 'tdWebhook:https://tiledesk-bot-webhook.tiledesk.repl.co', 'topic': 'sample' },    
+          { 'question': 'Sample Action', 'answer': 'Hello 👋 Would you like to take a closer look at our offer?\n* Yes, please tdAction:yes_action\n* No tdAction:no_action','intent_display_name': 'action1', 'topic': 'sample' },    
+          { 'question': 'Yes Action', 'answer': 'Great! Take a look here:\n* Tiledesk Pricing https://tiledesk.com/pricing-cloud/',  'intent_display_name': 'yes_action','topic': 'sample' },    
+          { 'question': 'No Action', 'answer': 'All right! If you need anything, let us know.',  'intent_display_name': 'no_action','topic': 'sample' },    
+  
+         
+          // action button nn si può fare perche gli id cambiano 
+        ]
+
+      }
+
+      if (template==="blank") {
+
+        faqsArray = [         
+          { 'question': '\\start', 'answer': 'Hello', 'intent_display_name': 'start', 'topic': 'internal' },            
+          { 'question': 'defaultFallback', 'answer': 'I can not provide an adequate answer. Write a new question or talk to a human agent.\n* Back to start tdAction:start\n* See the docs https://docs.tiledesk.com/\n* 👨🏻‍🦰 I want an agent', 'intent_display_name': 'defaultFallback', 'topic': 'internal' }, //TODO se metto spazio n * nn va              
+        ]
+
+      }
+
+
+      if (template==="handoff") {
+
+        faqsArray = [         
+          { 'question': '\\start', 'answer': 'Hello', 'intent_display_name': 'start', 'topic': 'internal' },            
+          { 'question': '👨🏻‍🦰 I want an agent', 'answer': 'We are looking for an operator.. '+ActionsConstants.CHAT_ACTION_MESSAGE.AGENT, 'intent_display_name': 'agent_handoff', 'topic': 'internal' },
+          { 'question': 'defaultFallback', 'answer': 'I can not provide an adequate answer. Write a new question or talk to a human agent.\n* Back to start tdAction:start\n* See the docs https://docs.tiledesk.com/\n* 👨🏻‍🦰 I want an agent', 'intent_display_name': 'defaultFallback', 'topic': 'internal' }, //TODO se metto spazio n * nn va              
+        ]
+
+      }
+      
       
       faqsArray.forEach(faq => {
 
@@ -101,10 +138,6 @@ class FaqService {
           winston.debug('FAQ SERVICE (save new faq) - QUESTION OF THE NEW GREETINGS FAQ CREATED ', savedFaq.question)
           winston.debug('FAQ SERVICE (save new faq) - ANSWER OF THE NEW GREETINGS FAQ CREATED ', savedFaq.answer)
           winston.debug('FAQ SERVICE (save new faq) - ID FAQKB GET IN THE OBJECT OF NEW FAQ CREATED ', savedFaq.id_faq_kb)
-          // res.json({ 'Greetings Faqs': savedFaq });
-          // return resolve(savedFaq);
-
-          // that.createRemoteFaq(remote_faqkb_key, savedFaq);
 
         })
       });

package/services/labelService-no-default.js

@@ -122,7 +122,7 @@ getAllMerged(id_project) {
         
         
             return Label.findOne(query).lean()
-            .cache(cacheUtil.longTTL, id_project+":labels:query:all")
+            //@DISABLED_CACHE .cache(cacheUtil.longTTL, id_project+":labels:query:all")
             .exec(function (err, labels) {
                 if (err) {
                     winston.error('Label ROUTE - REQUEST FIND ERR ', err)
@@ -167,7 +167,7 @@ getAll(id_project) {
 
 
                 return Label.findOne(query).lean()
-                .cache(cacheUtil.longTTL, id_project+":labels:query:all")
+                //@DISABLED_CACHE .cache(cacheUtil.longTTL, id_project+":labels:query:all")
                 .exec(function (err, labels) {
                     if (err) {
                         winston.error('Label ROUTE - REQUEST FIND ERR ', err)

package/services/labelService.js

@@ -74,7 +74,7 @@ getAll(id_project) {
 
 
                 return Label.findOne(query).lean()
-                .cache(cacheUtil.longTTL, id_project+":labels:query:all")
+                //@DISABLED_CACHE .cache(cacheUtil.longTTL, id_project+":labels:query:all")
                 .exec(function (err, labels) {
                     if (err) {
                         winston.error('Label ROUTE - REQUEST FIND ERR ', err)

package/services/leadService.js

@@ -14,7 +14,7 @@ class LeadService {
     var that = this;
     return new Promise(function (resolve, reject) {
       return Lead.findOne({email: email, id_project: id_project})
-      .cache(cacheUtil.defaultTTL, id_project+":leads:email:"+email)
+      //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, id_project+":leads:email:"+email)
       .exec(function(err, lead)  {
           if (err) {
             return reject(err);
@@ -58,7 +58,7 @@ class LeadService {
     var that = this;
     return new Promise(function (resolve, reject) {
       return Lead.findOne({lead_id: lead_id, id_project: id_project})
-        .cache(cacheUtil.defaultTTL, id_project+":leads:lead_id:"+lead_id)
+        //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, id_project+":leads:lead_id:"+lead_id)
         .exec(function(err, lead)  {
           if (err) {
             winston.error("Error createIfNotExistsWithLeadId", err);

package/services/operatingHoursService.js

@@ -12,7 +12,7 @@ class OperatingHoursService {
 
     // winston.debug('O ---> [ OHS ] -> PROJECT ID ', projectId)
     Project.findOne({_id: projectId, status: 100})
-    .cache(cacheUtil.defaultTTL, "projects:id:"+projectId)
+    //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "projects:id:"+projectId)
     .exec(function (err, project) {
       // winston.debug("XXXXXXXX project", project);
       if (err) {

package/services/requestService.js

@@ -170,7 +170,7 @@ class RequestService {
 
         return Request       
         .findOne({request_id: request_id, id_project: id_project})     
-        .cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id)     
+        //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id)     
         .exec( function(err, request) {
 
           if (err) {
@@ -322,7 +322,7 @@ class RequestService {
  
          return Request       
          .findOne({request_id: request_id, id_project: id_project})
-         .cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id)
+         //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id)
          .exec( function(err, request) {
  
            if (err) {
@@ -901,7 +901,7 @@ class RequestService {
       .populate('participatingBots')
       .populate('participatingAgents')  
       .populate({path:'requester',populate:{path:'id_user'}})
-      .cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id)     
+      //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, id_project+":requests:request_id:"+request_id)     
       .exec(function(err, request) {
         if (err) {
           winston.error(err);

package/utils/sendMessageUtil.js

@@ -23,14 +23,14 @@ async send(sender, senderFullname, recipient, text, id_project, createdBy, attri
             winston.debug("bot id: "+id);
             sender = id; //change sender removing bot_
             var bot = await Faq_kb.findById(id)
-                    .cache(cacheUtil.defaultTTL, id_project+":faq_kbs:id:"+id)
+                    //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, id_project+":faq_kbs:id:"+id)
                     .exec();
             winston.debug("bot",bot);                 
             senderFullname = bot.name;           
         } else {
             winston.debug("user id: "+sender);
             var user = await User.findById(sender)
-              .cache(cacheUtil.defaultTTL, "users:id:"+sender)
+              //@DISABLED_CACHE .cache(cacheUtil.defaultTTL, "users:id:"+sender)
               .exec()   
             winston.debug("user", user);        
             senderFullname = user.fullName;