@tiledesk/tiledesk-server 2.18.4 → 2.18.16

package/utils/transcriptTimezone.js

@@ -0,0 +1,101 @@
+'use strict';
+
+var moment = require('moment-timezone');
+var Project = require('../models/project');
+
+/**
+ * @param {string} tz
+ * @returns {string|null}
+ */
+function normalizeIanaTimezone(tz) {
+  if (!tz || typeof tz !== 'string') {
+    return null;
+  }
+  var trimmed = tz.trim();
+  if (!trimmed || !moment.tz.zone(trimmed)) {
+    return null;
+  }
+  return trimmed;
+}
+
+function timezoneFromOperatingHours(operatingHours) {
+  if (operatingHours == null || operatingHours === '') {
+    return null;
+  }
+  var parsed = operatingHours;
+  if (typeof operatingHours === 'string') {
+    try {
+      parsed = JSON.parse(operatingHours);
+    } catch (e) {
+      return null;
+    }
+  }
+  if (!parsed || typeof parsed !== 'object') {
+    return null;
+  }
+  return normalizeIanaTimezone(parsed.tzname);
+}
+
+/**
+ * Resolves IANA timezone for transcript exports (CSV, HTML, PDF, TXT).
+ * Priority: query ?tz= or ?timezone= → TRANSCRIPT_DISPLAY_TIMEZONE → project operatingHours.tzname → UTC.
+ *
+ * @param {import('express').Request} req
+ * @param {string} [idProject] — from message.id_project
+ * @returns {Promise<string>}
+ */
+function resolveTranscriptTimezone(req, idProject) {
+  var fromQuery = normalizeIanaTimezone((req.query && (req.query.tz || req.query.timezone)) || '');
+  if (fromQuery) {
+    return Promise.resolve(fromQuery);
+  }
+
+  var fromEnv = normalizeIanaTimezone(process.env.TRANSCRIPT_DISPLAY_TIMEZONE || '');
+  if (fromEnv) {
+    return Promise.resolve(fromEnv);
+  }
+
+  if (!idProject) {
+    return Promise.resolve('UTC');
+  }
+
+  return Project.findOne({ _id: idProject })
+    .select('operatingHours activeOperatingHours')
+    .lean()
+    .exec()
+    .then(function (project) {
+      if (!project) {
+        return 'UTC';
+      }
+      var tz = timezoneFromOperatingHours(project.operatingHours);
+      return tz || 'UTC';
+    })
+    .catch(function () {
+      return 'UTC';
+    });
+}
+
+/**
+ * @param {Date|string|number} createdAt — instant in UTC (Mongo / JS Date)
+ * @param {string} timeZone — IANA, e.g. Europe/Rome, or UTC
+ * @returns {string}
+ */
+function formatTranscriptInstant(createdAt, timeZone) {
+  if (createdAt == null) {
+    return '';
+  }
+  var mUtc = moment.utc(createdAt);
+  if (!mUtc.isValid()) {
+    return '';
+  }
+  if (!timeZone || timeZone === 'UTC') {
+    return mUtc.format('YYYY-MM-DD HH:mm:ss') + ' UTC';
+  }
+  return mUtc.tz(timeZone).format('YYYY-MM-DD HH:mm:ss z');
+}
+
+module.exports = {
+  resolveTranscriptTimezone: resolveTranscriptTimezone,
+  formatTranscriptInstant: formatTranscriptInstant,
+  normalizeIanaTimezone: normalizeIanaTimezone
+};

package/views/messages-layout.jade

@@ -0,0 +1,130 @@
+doctype html
+html(lang="en")
+  head
+    meta(charset="utf-8")
+    meta(name="viewport", content="width=device-width, initial-scale=1")
+    style(type="text/css").
+      :root {
+        --td-bg: #f4f6f8;
+        --td-surface: #ffffff;
+        --td-border: #e2e8f0;
+        --td-text: #0f172a;
+        --td-muted: #64748b;
+        --td-accent: #0d9488;
+        --td-accent-soft: rgba(13, 148, 136, 0.08);
+        --td-radius: 12px;
+        --td-shadow: 0 1px 3px rgba(15, 23, 42, 0.06), 0 8px 24px rgba(15, 23, 42, 0.06);
+        --td-font: ui-sans-serif, system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
+      }
+      *, *::before, *::after { box-sizing: border-box; }
+      body {
+        margin: 0;
+        min-height: 100vh;
+        font-family: var(--td-font);
+        font-size: 16px;
+        line-height: 1.55;
+        color: var(--td-text);
+        background: var(--td-bg);
+        -webkit-font-smoothing: antialiased;
+      }
+      input { width: 80%; }
+      a {
+        color: var(--td-accent);
+        text-decoration: none;
+        font-weight: 600;
+      }
+      a:hover { text-decoration: underline; }
+
+      .transcript-page {
+        max-width: 720px;
+        margin: 0 auto;
+        padding: clamp(1rem, 4vw, 2rem) clamp(0.75rem, 3vw, 1.25rem) 2rem;
+      }
+      .transcript-header {
+        /* margin-bottom: 1.5rem; */
+      }
+      .transcript-brand-logo {
+        width: min(200px, 55vw);
+        height: auto;
+        /* margin: 0 auto 1rem; */
+        object-fit: contain;
+      }
+      .transcript-title-container {
+        text-align: center;
+        margin-bottom: 1.5rem;
+      }
+      .transcript-title {
+        margin: 0;
+        font-size: clamp(1.25rem, 4vw, 1.5rem);
+        font-weight: 700;
+        letter-spacing: -0.02em;
+        color: var(--td-text);
+      }
+      .transcript-wrapper {
+        background: var(--td-surface);
+        border: 1px solid var(--td-border);
+        border-radius: var(--td-radius);
+        box-shadow: var(--td-shadow);
+        padding: clamp(0.75rem, 2.5vw, 1.25rem);
+      }
+      .transcript-thread {
+        list-style: none;
+        margin: 0;
+        padding: 0;
+        display: flex;
+        flex-direction: column;
+        gap: 0.75rem;
+      }
+      .transcript-msg {
+        margin: 0;
+        padding: 0.875rem 1rem;
+        padding-bottom: 0.1rem;
+        border-radius: 10px;
+        background: var(--td-accent-soft);
+        border: 1px solid rgba(226, 232, 240, 0.9);
+      }
+      .transcript-msg:nth-child(even) {
+        background: #f8fafc;
+        border-color: var(--td-border);
+      }
+      .transcript-msg-meta {
+        display: flex;
+        flex-wrap: wrap;
+        align-items: baseline;
+        justify-content: flex-end;
+        gap: 0.35rem 0.75rem;
+        margin-top: 0.1rem;
+        margin-bottom: 0.4rem;
+        font-size: 0.8125rem;
+        color: var(--td-muted);
+      }
+      .transcript-msg-time {
+        font-variant-numeric: tabular-nums;
+        white-space: nowrap;
+      }
+      .transcript-msg-sender {
+        font-weight: 600;
+        color: var(--td-text);
+      }
+      .transcript-msg-body {
+        font-size: 0.9375rem;
+        color: #334155;
+        white-space: pre-wrap;
+        word-break: break-word;
+        overflow-wrap: anywhere;
+      }
+      .transcript-footer {
+        margin-top: 1.25rem;
+        text-align: center;
+      }
+      .transcript-powered-by {
+        margin: 0;
+        font-size: 0.8125rem;
+        color: var(--td-muted);
+        font-weight: 500;
+      }
+
+    title= (brandName ? brandName + " Chat Transcript" : (title ? title + " Chat Transcript" : "Chat Transcript"))
+    //- link(rel='stylesheet', href='/stylesheets/style.css')
+  body
+    block content

package/views/messages.jade

@@ -1,27 +1,28 @@
-extends layout
+extends messages-layout
 
 block content
-  div(class="transcript-container")
+  div.transcript-page
+    header.transcript-header
+      if brandLogo
+        img.transcript-brand-logo(src=brandLogo alt=(brandName || 'Brand') + ' logo')
+      //- else if !brandLogo && !brandName
+      //-   img.transcript-brand-logo(src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" alt="Tiledesk logo")
 
-    if brandLogo
-      img.className#IdName(src=brandLogo alt="brand logo")
-    else if !brandLogo && !brandName
-      img.className#IdName(src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" alt="tiledesk logo") 
-      
-    div(class="transcript-wrapper")
-      h1(class="transcript-title") Chat Transcript
-
-
-      each message in messages
-        p(class="transcript-p") 
-          span(class="transcript-chat-date") [#{message.createdAt.toLocaleString('en', { timeZone: 'UTC' })}] 
-          span(class="transcript-chat-sender") #{message.senderFullname}: 
-          span(class="transcript-chat-msg") #{message.text}
-    
-    if brandName
-      p(class="transcript-powered-by") Powered by #{brandName}
-    else
-      p(class="transcript-powered-by") Powered by  
-        a(href="https://tiledesk.com/", target="_blank") Tiledesk
+    header.transcript-title-container
+      h1.transcript-title Chat transcript
 
+    main.transcript-wrapper
+      ol.transcript-thread(role="list")
+        each message in messages
+          li.transcript-msg
+            div.transcript-msg-sender #{message.senderFullname || 'Unknown'}
+            div.transcript-msg-body #{message.text}
+            div.transcript-msg-meta
+              time.transcript-msg-time(datetime=message.createdAt ? message.createdAt.toISOString() : '') #{message.transcriptDisplayTime}
+            //-   span.transcript-msg-sender #{message.senderFullname || 'Unknown'}
 
+    footer.transcript-footer
+      if brandName
+        p.transcript-powered-by Powered by #{brandName}
+      else
+        p.transcript-powered-by Powered by #[a(href="https://tiledesk.com/", target="_blank", rel="noopener noreferrer") Tiledesk]

package/views/messages_old.jade

@@ -2,7 +2,11 @@ extends layout
 
 block content
   div(class="transcript-container")
-    img.className#IdName(src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" alt="tiledesk logo") 
+
+    if brandLogo
+      img.className#IdName(src=brandLogo alt="brand logo")
+    else if !brandLogo && !brandName
+      img.className#IdName(src="https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png" alt="tiledesk logo") 
       
     div(class="transcript-wrapper")
       h1(class="transcript-title") Chat Transcript
@@ -13,8 +17,11 @@ block content
           span(class="transcript-chat-date") [#{message.createdAt.toLocaleString('en', { timeZone: 'UTC' })}] 
           span(class="transcript-chat-sender") #{message.senderFullname}: 
           span(class="transcript-chat-msg") #{message.text}
-      
-    p(class="transcript-powered-by")  Powered by   
-      a(href="https://tiledesk.com/", target="_blank") tiledesk
+    
+    if brandName
+      p(class="transcript-powered-by") Powered by #{brandName}
+    else
+      p(class="transcript-powered-by") Powered by  
+        a(href="https://tiledesk.com/", target="_blank") Tiledesk
 
 

package/.env.sample

@@ -1,141 +0,0 @@
-# Global properties:
-# See https://developer.tiledesk.com/ for more information regarding these properties.
-
-#PORT=3000 
-#Default is 3000
-
-#LOG_LEVEL=debug
-
-#GLOBAL_SECRET=YOUR_JWT_SECRET
-#Default is nodeauthsecret
-
-#ADMIN_EMAIL=your_admin_email
-#Default is: admin@tiledesk.com
-
-#ADMIN_PASSWORD=your_password;
-#Default is: adminadmin
-
-#SUPER_PASSWORD=TILEDESK_SUPER_ADMIN_PASSWORD 
-#Default is: nodeauthsecret
-
-#CREATE_INITIAL_DATA=false
-
-## Database
-
-#MONGODB_URI=YOUR_MONGO_URI
-#Default is : mongodb://localhost/tiledesk
-
-#MONGODB_LOGS_URI=YOUR_MONGO_URI_FOR_LOGGING
-#Default is : mongodb://localhost/tiledesk-logs
-
-## Email
-
-#EMAIL_ENABLED=true
-#Default is false
-
-#EMAIL_BASEURL=https://YOOURDOMAIN.com/dashboard
-#Default is : https://console.tiledesk.com/v2/dashboard
-
-#EMAIL_HOST=YOUR_EMAIL_HOST
-#EMAIL_USERNAME=YOUR_EMAIL_USERNAME
-#EMAIL_SECURE=true #defaults to 587 if is secure is false or 465 if true
-#EMAIL_PORT=25
-#EMAIL_PASSWORD=YOUR_SMTP_PASSWORD
-#EMAIL_FROM_ADDRESS=FROM_ADDRESS
-
-
-#For multiline support see here:
-#dotenv -> https://github.com/bkeepers/dotenv#multi-line-values
-
-#EMAIL_ASSIGN_REQUEST_HTML_TEMPLATE=
-#EMAIL_POOLED_REQUEST_HTML_TEMPLATE=
-#EMAIL_RESET_PASSWORD_HTML_TEMPLATE=
-#EMAIL_PASSWORD_CHANGED_HTML_TEMPLATE=
-#EMAIL_EXUSER_INVITED_HTML_TEMPLATE=
-#EMAIL_NEWUSER_INVITED_HTML_TEMPLATE=
-#EMAIL_VERIFY_HTML_TEMPLATE=
-#EMAIL_SEND_TRANSCRIPT_HTML_TEMPLATE=
-
-
-#DISABLE_TRANSCRIPT_VIEW_PAGE=true
-#Disable view transcript messages using request_id field. Pay attention to security for this feature. Default is false
-
-# Chat21 channel. ATTENTION!!!! THESE PROPERTIES MUST BE CONFIGURED.
-
-# important
-#FIREBASE_PRIVATE_KEY=-----BEGIN PRIVATE KEY-----\***************\n-----END PRIVATE KEY-----\n
-#FIREBASE_CLIENT_EMAIL=firebase-adminsdk-******@************.iam.gserviceaccount.com
-#FIREBASE_PROJECT_ID=CHANGEIT
-
-# Chat Engine
-
-CHAT21_ENABLED=true
-
-CHAT21_ENGINE=mqtt
-#CHAT21_ENGINE=firebase
-
-# Native Chat Engine
-CHAT21_URL=http://localhost:8004
-
-# Firebase Chat Engine
-#CHAT21_URL=https://CHANGEIT.cloudfunctions.net
-
-# optional properties
-#CHAT21_APPID=tilechat
-#Default is tilechat
-
-CHAT21_JWT_SECRET=tokenKey
-#Used by Native ChatEngine for generating JWT tokens
-
-# Native Chat Engine
-CHAT21_ADMIN_TOKEN=eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.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.KptGMsTKjd3wUiiP1GGSTYqW1XXK1vjSRJnetC3wjxU
-
-# Firebase Chat Engine
-#CHAT21_ADMIN_TOKEN=chat21-secret-orgAa,
-#Default for firebase engine is: chat21-secret-orgAa,
-
-
-
-
-# optional properties for tiledesk-server docker installation but required for docker-compose used by clients (dashboard, ionic, widget)
-# important
-#FIREBASE_APIKEY=CHANGEIT
-#FIREBASE_AUTHDOMAIN=CHANGEIT.firebaseapp.com
-#FIREBASE_DATABASEURL=https://CHANGEIT.firebaseio.com
-#FIREBASE_STORAGEBUCKET=CHANGEIT.appspot.com
-#FIREBASE_MESSAGINGSENDERID=********
-#FIREBASE_APP_ID=CHANGEIT
-
-
-
-
-
-#WS_URL=ws://localhost:3000/
-# WebSocket endpoint.
-
-## Widget settings
-
-# important
-WIDGET_LOCATION=http://localhost:4200/launch.js
-#Default is http://localhost:4200/
-
-WIDGET_TEST_LOCATION=http://localhost:4200/assets/test_widget_page/index.html
-
-
-#WS_HISTORY_REQUESTS_LIMIT=50
-#Default is 100
-
-
-#WS_SERVER_PATH=/v2/ws
-#Default is /
-
-#WEBHOOK_ORIGIN=https://api.YOURDOMAIN.com
-#Default is http://localhost:3000
-
-# Enterprise modules. For enterprise modules configuration please refer to https://docs.tiledesk.com/knowledge-base/install-tiledesk-enterprise-with-kubernetes/
-
-#Enable and configure these properties if you are using npm (or Heroku) installation. This is not required if you are using Docker Enterprise images. 
-#ENABLE_ENTERPRISE_MODULE=true 
-
-#NPM_TOKEN=XXXX
-#Enable enterprise module with npm private token