@tiledesk/tiledesk-server 2.15.7 → 2.16.0

package/CHANGELOG.md

@@ -5,7 +5,16 @@
 🚀        IN PRODUCTION                        🚀
 (https://www.npmjs.com/package/@tiledesk/tiledesk-server/v/2.3.77) 
 
-# 2.16.7
+# 2.16.0
+- Added possibility to update Knowledge Base content
+- Added rated only filter in Conversations History
+- Improved pending requests management
+
+# 2.15.8
+- Updated tybot-connector to 2.0.45
+- Added support for tags management in knowledge base routes
+
+# 2.15.7
 - Updated whatsapp-connector to 1.0.26
 
 # 2.15.6

package/event/messageEvent.js

@@ -5,6 +5,7 @@ var Message = require("../models/message");
 var Faq_kb = require("../models/faq_kb");
 var MessageConstants = require("../models/messageConstants");
 var message2Event = require("../event/message2Event");
+var requestEvent = require("../event/requestEvent");
 
 var cacheUtil = require('../utils/cacheUtil');
 var cacheEnabler = require("../services/cacheEnabler");
@@ -178,6 +179,29 @@ function populateMessageWithRequest(message, eventPrefix) {
 messageEvent.on('message.create.simple', populateMessageCreate);
 messageEvent.on('message.update.simple', populateMessageUpdate);
 
+// When the user (lead/requester) sends a message, reopen the conversation if it was pending
+messageEvent.on('message.create.from.requester', function (messageJson) {
+  if (!messageJson.request || messageJson.request.workingStatus !== 'pending') return;
+  var request_id = messageJson.request.request_id;
+  var id_project = messageJson.request.id_project;
+  Request.findOneAndUpdate(
+    { request_id: request_id, id_project: id_project },
+    { $set: { workingStatus: 'open' } },
+    { new: true },
+    function (err, updatedRequest) {
+      if (err) {
+        winston.error("Error updating request workingStatus from pending to open", err);
+        return;
+      }
+      if (updatedRequest) {
+        winston.debug("Request workingStatus set to open (was pending)", { request_id, id_project });
+        requestEvent.emit('request.workingStatus.update', { request: updatedRequest });
+        requestEvent.emit('request.update', updatedRequest);
+      }
+    }
+  );
+});
+
 
 
 // // riattiva commentato per performance

package/models/kb_setting.js

@@ -175,6 +175,11 @@ var KBSchema = new Schema({
   last_error: {
     type: Object,
     required: false
+  },
+  tags: {
+    type: Array,
+    default: undefined,
+    required: false
   }
 }, {
   timestamps: true

package/models/request.js

@@ -507,6 +507,7 @@ RequestSchema.index({ id_project: 1, createdAt: -1, status: 1 })
 RequestSchema.index({ id_project: 1, preflight: 1, smartAssignment: 1, "snapshot.department.routing": 1, createdAt: 1, status: 1 })
 
 RequestSchema.index({ status: 1, hasBot: 1, updatedAt: 1 }) // For closing unresponsive requests
+RequestSchema.index({ status: 1, hasBot: 1, workingStatus: 1, updatedAt: 1 }) // For closing unresponsive requests
 
 // Contact search by phone / email
 RequestSchema.index({ id_project: 1, 'contact.phone': 1 });

package/package.json

@@ -1,7 +1,7 @@
 {
   "name": "@tiledesk/tiledesk-server",
   "description": "The Tiledesk server module",
-  "version": "2.15.7",
+  "version": "2.16.0",
   "scripts": {
     "start": "node ./bin/www",
     "pretest": "mongodb-runner start",
@@ -49,7 +49,7 @@
     "@tiledesk/tiledesk-rasa-connector": "^1.0.10",
     "@tiledesk/tiledesk-sms-connector": "^0.1.13",
     "@tiledesk/tiledesk-telegram-connector": "^0.1.14",
-    "@tiledesk/tiledesk-tybot-connector": "^2.0.44",
+    "@tiledesk/tiledesk-tybot-connector": "^2.0.45",
     "@tiledesk/tiledesk-voice-twilio-connector": "^0.3.2",
     "@tiledesk/tiledesk-vxml-connector": "^0.1.91",
     "@tiledesk/tiledesk-whatsapp-connector": "1.0.26",

package/pubmodules/queue/reconnect.js

@@ -175,6 +175,11 @@ function startWorker() {
           winston.info("Data queue", oka)
         });
 
+        ch.bindQueue(_ok.queue, exchange, "request_workingStatus_update", {}, function(err3, oka) {
+          winston.info("Queue bind: "+_ok.queue+ " err: "+err3+ " key: request_workingStatus_update");
+          winston.info("Data queue", oka)
+        });
+
         ch.bindQueue(_ok.queue, exchange, "message_create", {}, function(err3, oka) {
               winston.info("Queue bind: "+_ok.queue+ " err: "+err3+ " key: message_create");
               winston.info("Data queue", oka)
@@ -286,6 +291,11 @@ function work(msg, cb) {
     requestEvent.emit('request.close.extended.queue',  JSON.parse(message_string));
   }     
 
+  if (topic === 'request_workingStatus_update') {
+    winston.debug("reconnect here topic:" + topic); 
+    requestEvent.emit('request.workingStatus.update.queue',  JSON.parse(message_string));
+  }     
+
   if (topic === 'message_create') {
     winston.debug("reconnect here topic:" + topic);
     // requestEvent.emit('request.create.queue', msg.content);
@@ -410,6 +420,12 @@ function listen() {
       });
     });
 
+    requestEvent.on('request.workingStatus.update', function(request) {
+      setImmediate(() => {
+        publish(exchange, "request_workingStatus_update", Buffer.from(JSON.stringify(request)));
+      });
+    });
+
     requestEvent.on('request.snapshot.update', function(data) {
       setImmediate(() => {
         winston.debug("reconnect request.snapshot.update")

package/pubmodules/routing-queue/listenerQueued.js

@@ -50,7 +50,7 @@ class Listener {
       return winston.warn("Chatbot is not a project_user. Skip update.")
     }
 
-    return Request.countDocuments({ id_project: id_project, participantsAgents: id_user, status: { $lt: 1000 }, draft: { $in: [null, false] } }, (err, requestsCount) => {
+    return Request.countDocuments({ id_project: id_project, participantsAgents: id_user, status: { $lt: 1000 }, draft: { $in: [null, false] }, workingStatus: { $ne: 'pending' } }, (err, requestsCount) => {
       winston.verbose("requestsCount for id_user: ", id_user, "and project: ", id_project, "-->", requestsCount);
       if (err) {
         return winston.error(err);
@@ -236,8 +236,27 @@ class Listener {
           });
         });
 
-     
-       
+        var requestWorkingStatusUpdateKey = 'request.workingStatus.update';
+        if (requestEvent.queueEnabled) {
+          requestWorkingStatusUpdateKey = 'request.workingStatus.update.queue';
+        }
+        winston.debug('Route queue requestWorkingStatusUpdateKey: ' + requestWorkingStatusUpdateKey);
+
+        requestEvent.on(requestWorkingStatusUpdateKey, async (data) => {
+          winston.debug('Route queue WorkingStatus Update');
+
+          var request = data.request;
+          var participantIds = (request.participantsAgents && request.participantsAgents.length)
+            ? request.participantsAgents
+            : (request.participatingAgents || []).map(u => u._id || u.id);
+          setImmediate(() => {
+            participantIds.forEach(id_user => {
+              if (id_user && !String(id_user).startsWith('bot_')) {
+                this.updateProjectUser(id_user, request.id_project, 0);
+              }
+            });
+          });
+        });
     }
 
 }

package/pubmodules/scheduler/tasks/closeAgentUnresponsiveRequestTask.js

@@ -65,7 +65,8 @@ class CloseAgentUnresponsiveRequestTask {
     const query = {
       hasBot: false,
       status: { $lt: 1000 },
-      updatedAt: { $lte: cutoffDate }
+      updatedAt: { $lte: cutoffDate },
+      workingStatus: { $ne: 'pending' }
     };
 
     if (this.queryProject) {

package/pubmodules/scheduler/tasks/closeBotUnresponsiveRequestTask.js

@@ -73,7 +73,8 @@ class CloseBotUnresponsiveRequestTask {
     const query = { 
       hasBot: true, 
       status: { $lt: 1000 }, 
-      updatedAt: { $lte: cutoffDate } 
+      updatedAt: { $lte: cutoffDate },
+      workingStatus: { $ne: 'pending' }
     };
 
     if (this.queryProject) {