@tiledesk/tiledesk-server 2.10.86 → 2.10.88

package/template/chatbot/blank_voice.js

@@ -0,0 +1,108 @@
+const uuidv4 = require('uuid/v4');
+
+module.exports = function generateTemplate(options) {
+
+    const custom_intent_id = uuidv4();
+
+    return [
+        {
+            "webhook_enabled": false,
+            "enabled": true,
+            "actions": [{
+                "_tdActionType": "intent",
+                "intentName": "#" + custom_intent_id
+            }],
+            "question": "\\start",
+            "intent_display_name": "start",
+            "agents_available": false,
+            "attributes": {
+                "readonly": true,
+                "position": {
+                    "x": 172,
+                    "y": 384
+                }
+            }
+        },
+        {
+            "webhook_enabled": false,
+            "enabled": true,
+            "actions": [{
+                "_tdActionType": "reply",
+                "text": "I didn't understand. Can you rephrase your question?",
+                "attributes": {
+                    "commands": [{
+                        "type": "wait",
+                        "time": 500
+                    }, {
+                        "type": "message",
+                        "message": {
+                            "type": "text",
+                            "text": "I didn't understand. Can you rephrase your question?"
+                        }
+                    }]
+                },
+            }],
+            "intent_display_name": "defaultFallback",
+            "attributes": {
+                "readonly": true,
+                "position": {
+                    "x": 714,
+                    "y": 528
+                }
+            }
+        }, {
+            "webhook_enabled": false,
+            "enabled": true,
+            "actions": [
+                {
+                    "_tdActionType": "play_prompt",
+                    "attributes": {
+                        "disableInputMessage": false,
+                        "commands": [{
+                            "type": "wait",
+                            "time": 0
+                        }, {
+                            "type": "message",
+                            "message": {
+                                "type": "text",
+                                "text": "Hi, how can I help you?"
+                            }
+                        }, {
+                            "type": "wait",
+                            "time": 0
+                        }, {
+                            "type": "settings",
+                            "settings": {
+                                "bargein": true
+                            },
+                            "subType": "play_prompt"
+                        }]
+                    }
+                }
+            ],
+            "intent_display_name": "welcome",
+            "intent_id": custom_intent_id,
+            "attributes": {
+                "position": {
+                    "x": 714,
+                    "y": 113
+                },
+            }
+        }, {
+            "webhook_enabled": false,
+            "enabled": true,
+            "actions": [{
+                "_tdActionType": "close"
+            }],
+            "intent_display_name": "close",
+            "attributes": {
+                "readonly": true,
+                "color": "204,68,75",
+                "position": {
+                    "x": 399,
+                    "y": 531
+                }
+            }
+        }
+    ]
+}

package/template/chatbot/blank_voice_twilio.js

@@ -0,0 +1,115 @@
+const uuidv4 = require('uuid/v4');
+
+module.exports = function generateTemplate(options) {
+
+    const custom_intent_id = uuidv4();
+
+    return [
+        {
+            "webhook_enabled": false,
+            "enabled": true,
+            "actions": [
+                {
+                    "_tdActionType": "intent",
+                    "intentName": "#" + custom_intent_id
+                }
+            ],
+            "question": "\\start",
+            "intent_display_name": "start",
+            "agents_available": false,
+            "attributes": {
+                "readonly": true,
+                "position": {
+                    "x": 172,
+                    "y": 384
+                }
+            }
+        },
+        {
+            "webhook_enabled": false,
+            "enabled": true,
+            "actions": [{
+                "_tdActionType": "reply",
+                "text": "I didn't understand. Can you rephrase your question?",
+                "attributes": {
+                    "commands": [{
+                        "type": "wait",
+                        "time": 500
+                    }, {
+                        "type": "message",
+                        "message": {
+                            "type": "text",
+                            "text": "I didn't understand. Can you rephrase your question?",
+                        }
+                    }]
+                }
+            }],
+            "intent_display_name": "defaultFallback",
+            "agents_available": false,
+            "attributes": {
+                "readonly": true,
+                "position": {
+                    "x": 714,
+                    "y": 528
+                }
+            }
+        },
+        {
+            "webhook_enabled": false,
+            "enabled": true,
+            "actions": [
+                {
+                    "_tdActionType": "play_prompt",
+                    "attributes": {
+                        "disableInputMessage": false,
+                        "commands": [{
+                            "type": "wait",
+                            "time": 0
+                        }, {
+                            "type": "message",
+                            "message": {
+                                "type": "text",
+                                "text": "Hi, how can I help you?",
+                            }
+                        }, {
+                            "type": "wait",
+                            "time": 0
+                        }, {
+                            "type": "settings",
+                            "settings": {
+                                "bargein": true
+                            },
+                            "subType": "play_prompt"
+                        }]
+                    }
+                }
+            ],
+            "intent_id": custom_intent_id,
+            "intent_display_name": "welcome",
+            "agents_available": false,
+            "attributes": {
+                "position": {
+                    "x": 714,
+                    "y": 113
+                }
+            },
+        },
+        {
+            "webhook_enabled": false,
+            "enabled": true,
+            "actions": [{
+                "_tdActionType": "close"
+            }],
+            "intent_display_name": "close",
+            "agents_available": false,
+            "attributes": {
+                "readonly": true,
+                "color": "204,68,75",
+                "position": {
+                    "x": 399,
+                    "y": 531
+                }
+            }
+        }
+    ]
+}

package/template/chatbot/blank_webhook.js

@@ -0,0 +1,43 @@
+const uuidv4 = require('uuid/v4');
+
+module.exports = function generateTemplate(options) {
+
+    const custom_intent_id = uuidv4();
+
+    return [
+        {
+            "webhook_enabled": false,
+            "enabled": true,
+            "actions": [{
+                "_tdActionType": "intent",
+                "intentName": "#" + custom_intent_id
+            }],
+            "question": "",
+            "intent_display_name": "webhook",
+            "attributes": {
+                "position": {
+                    "x": 172,
+                    "y": 384
+                }
+            }
+        },
+        {
+            "webhook_enabled": false,
+            "enabled": true,
+            "actions": [{
+                "_tdActionType": "web_response",
+                "status": 200,
+                "bodyType": "json",
+                "payload": '{"success": true , "message": "Your webhook is online!"}'
+            }],
+            "intent_display_name": "response",
+            "intent_id": custom_intent_id,
+            "attributes": {
+                "position": {
+                    "x": 714,
+                    "y": 113
+                }
+            }
+        }
+    ]
+}

package/template/chatbot/empty.js

@@ -0,0 +1,3 @@
+module.exports = function generateTemplate(options) {
+    return []
+}

package/template/chatbot/example.js

@@ -0,0 +1,88 @@
+const ActionsConstants = require('../../models/actionsConstants');
+
+module.exports = function generateTemplate(options) {
+
+    return [
+        {
+            'question': 'Hi',
+            'answer': 'Hi',
+            'topic': 'greetings'
+        },
+        {
+            'question': 'Hello',
+            'answer': 'Hello',
+            'topic': 'greetings'
+        },
+        {
+            'question': 'Who are you?',
+            'answer': 'Hi, I\'m a bot 🤖. You can find more about me [here](https://tiledesk.com/chatbot-for-customer-service).\ntdImage:https://console.tiledesk.com/assets/images/tily-welcomebot.gif\n* See the website https://tiledesk.com/\n* Back to start tdAction:start',
+            'topic': 'greetings'
+        },
+        {
+            'question': '👨🏻‍🦰 I want an agent',
+            'answer': 'We are looking for an operator.. ' + ActionsConstants.CHAT_ACTION_MESSAGE.AGENT,
+            'intent_display_name': 'agent_handoff',
+            'topic': 'internal'
+        },
+        {
+            'question': 'Close\nResolved',
+            'answer': ActionsConstants.CHAT_ACTION_MESSAGE.CLOSE,
+            'topic': 'internal'
+        },
+        {
+            'question': '\\start',
+            'answer': 'Hello 👋. I\'m a bot 🤖.\n\nChoose one of the options below or write a message to reach our staff.\n* Who are you?\n* Where are you?\n* What can you do?\n* 👨🏻‍🦰 I want an agent',
+            'intent_display_name': 'start',
+            'topic': 'internal'
+        },
+        {
+            'question': 'defaultFallback',
+            'answer': 'I can not provide an adequate answer. Write a new question or talk to a human agent.\n* Back to start tdAction:start\n* See the docs https://docs.tiledesk.com/\n* 👨🏻‍🦰 I want an agent',
+            'intent_display_name': 'defaultFallback',
+            'topic': 'internal'
+        },
+        {
+            'question': 'What can you do?',
+            'answer': 'Using natural language processing, I\'m able to find the best answer for your users. I also support images, videos etc.. Let\'s try:\n* Sample Image\n* Sample Video\n* Sample Action tdAction:action1\n* Sample Frame\n* Back to start tdAction:start',
+            'topic': 'sample'
+        },
+        {
+            'question': 'Sample Image',
+            'answer': 'tdImage:https://tiledesk.com/wp-content/uploads/2022/07/tiledesk_v2.png\n* What can you do?\n* Back to start tdAction:start',
+            'topic': 'sample'
+        },
+        {
+            'question': 'Sample Frame',
+            'answer': 'tdFrame:https://www.emanueleferonato.com/wp-content/uploads/2019/02/runner/\n* What can you do?\n* Back to start tdAction:start',
+            'topic': 'sample'
+        },
+        {
+            'question': 'Sample Video',
+            'answer': 'tdVideo:https://www.youtube.com/embed/EngW7tLk6R8\n* What can you do?\n* Back to start tdAction:start',
+            'topic': 'sample'
+        },
+        {
+            'question': 'Where are you?',
+            'answer': 'We are here ❤️\ntdFrame:https://www.google.com/maps/embed?pb=!1m18!1m12!1m3!1d6087916.923447935!2d8.234804542117423!3d41.836572992140624!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x12d4fe82448dd203%3A0xe22cf55c24635e6f!2sItaly!5e0!3m2!1sen!2sit!4v1613657475377!5m2!1sen!2sit\n* Back to start tdAction:start',
+            'topic': 'sample'
+        },
+        {
+            'question': 'Sample Action',
+            'answer': 'Hello 👋 Would you like to take a closer look at our offer?\n* Yes, please tdAction:yes_action\n* No tdAction:no_action',
+            'intent_display_name': 'action1',
+            'topic': 'sample'
+        },
+        {
+            'question': 'Yes Action',
+            'answer': 'Great! Take a look here:\n* Tiledesk Pricing https://tiledesk.com/pricing-cloud/',
+            'intent_display_name': 'yes_action',
+            'topic': 'sample'
+        },
+        {
+            'question': 'No Action',
+            'answer': 'All right! If you need anything, let us know.',
+            'intent_display_name': 'no_action',
+            'topic': 'sample'
+        }
+    ]
+}

package/template/chatbot/handoff.js

@@ -0,0 +1,25 @@
+const ActionsConstants = require('../../models/actionsConstants');
+
+module.exports = function generateTemplate(options) {
+
+    return [
+        {
+            'question': '\\start',
+            'answer': 'Hello',
+            'intent_display_name': 'start',
+            'topic': 'internal'
+        },
+        {
+            'question': '👨🏻‍🦰 I want an agent',
+            'answer': 'We are looking for an operator.. ' + ActionsConstants.CHAT_ACTION_MESSAGE.AGENT,
+            'intent_display_name': 'agent_handoff',
+            'topic': 'internal'
+        },
+        {
+            'question': 'defaultFallback',
+            'answer': 'I can not provide an adequate answer. Write a new question or talk to a human agent.\n* Back to start tdAction:start\n* See the docs https://docs.tiledesk.com/\n* 👨🏻‍🦰 I want an agent', 
+            'intent_display_name': 'defaultFallback', 
+            'topic': 'internal'
+        }
+    ]
+}

package/template/chatbot/index.js

@@ -0,0 +1,12 @@
+
+module.exports = {
+    blank: require('./blank'),
+    blank_webhook: require('./blank_webhook'),
+    blank_copilot: require('./blank_copilot'),
+    official_copilot: require('./official_copilot'),
+    blank_voice: require('./blank_voice'),
+    blank_voice_twilio: require('./blank_voice_twilio'),
+    empty: require('./empty'),
+    example: require('./example'),
+    handoff: require('./handoff')
+}