@telia-ace/ace-chat-flamingo 1.1.123-rc.30 → 1.1.123-rc.31

package/index.js

@@ -2244,4 +2244,4 @@ Please report this to https://github.com/markedjs/marked.`,n){const i="<p>An err
         border: 1px solid var(--border-color-medium);
         box-sizing: border-box;
       }
-    `];let nn=Qs;dp([de({context:ae}),k({attribute:!1})],nn.prototype,"application");window.customElements.get("ace-video-iframe")||window.customElements.define("ace-video-iframe",nn);class As extends xc{constructor(e,t){var i,s,r,o,a,c;super(e,t),this.pendingMessages=[],this.texts=this.component.application.texts,this.headerComponent=this.component.application.getComponent("widget-header"),this.isThirdPartyParticipant=this.component.properties.chat.isThirdPartyWidget,this.agent=this.createAgent(((i=this.component.application.storage.get("agentName"))==null?void 0:i.name)||""),this.user=this.createUser(((s=this.component.application.storage.get("userName"))==null?void 0:s.name)||""),this.params=new URLSearchParams(document.location.search),this.invitationUid=this.params.get("invitationUid"),this.customerName=this.params.get("customerName")||void 0,this.idHubUrl="https://idhub.dev-se.telia-ck8s.com/idhub-gateway/public",this.disconnected$=new P,this.agentUsername=null,this.conversationOption=null,this._conversationOptions={},this.sessionId=null,this.contactId=null,this.errand=null,this.entrance=null,this.guestId=null,this.chatOverlayActive=!1,this.inVideoCall=!1,this.onQueueStatusReceived=l=>{this.setQueueStatus(l.text||null)},this.onEstablished=l=>{this.contactId=l.contactId,this.errand=l.errand,this.entrance=l.entrance,this.agentUsername=l.agentUsername;const u={contactId:this.contactId,errand:this.errand,entrance:this.entrance,agentUsername:this.agentUsername};this.save({survey:u}),this.setQueueStatus(null),this.agent.name=l.agentAlias,this.component.application.storage.set("agentName",{name:this.agent.name}),l.videoEnded&&this.removeVideo()},this.onPrepareVideo=()=>{this.showVideoConfirmDialog()},this.onVideoPrepared=l=>{this.showVideoIFrame(l.userUrl)},this.onChatButtonClicked=l=>{this.showChatOverVideo(l.guestId)},this.onEndVideoButtonClicked=l=>{this.guestId&&(l==null?void 0:l.guestId)===this.guestId&&this.removeVideo()},this.onPenStatusChange=l=>{l.penStatus==="on"?this.setTypingState(!0):this.setTypingState(!1)},this.onChatEnded=async l=>{var p,d;this.shouldUseAuth&&this.endAuthenticatedSession(),this.setToastMessage(null),this.setTypingState(!1),this.videoConfirmDialogEntry&&this.videoConfirmDialogEntry.remove(),this.component.disableInput(),l.showForm&&this.showConversationEndedForm();const u=this.component.application.settings;(p=u==null?void 0:u.survey)!=null&&p.shouldUseSurvey&&((d=u==null?void 0:u.survey)!=null&&d.surveyBaseUrl)&&this.showSurvey(),this.isThirdPartyParticipant?this.removeHeaderOptions():this.setStartNewChatOption(),this.complete()},this.properties=t.properties,this.shouldUseAuth=(o=(r=this.component.application.settings)==null?void 0:r.auth)==null?void 0:o.shouldUseAuth,this.idHubEidType=(c=(a=this.component.application.settings)==null?void 0:a.auth)==null?void 0:c.idHubEidType.toLowerCase()}connect(e={}){super.connect(),this.setupAuthenticationListeners(),this._conversationOptions=e;const t={...this.properties.chat??{},...e},i=!!this.sessionId;if(!i){const r=Ki();this.setSessionId(r)}this.save({chatSessionId:this.sessionId}),this.engine=new Zd(t,this.sessionId),this.engine.messages().subscribe(r=>{switch(r.source){case"agent":this.printAgent(r.text);break;case"customer":this.clearPendingMessages(),this.isThirdPartyParticipant?r.source==="customer"&&r.invitationNo==="0"?this.printAgent(r.text,r.alias):this.printUser(r.text):r.source==="customer"&&Number(r.invitationNo)>0?this.printAgent(r.text,r.alias):this.printUser(r.text);break;case"system":this.printSystem(r.text);break}}),this.engine.actions().pipe(z(this.disconnected$),G(Dd)).subscribe(this.onQueueStatusReceived),this.engine.actions().pipe(z(this.disconnected$),G(Hd)).subscribe(this.onEstablished),this.engine.actions().pipe(z(this.disconnected$),G(Fd)).subscribe(this.onPrepareVideo),this.engine.actions().pipe(z(this.disconnected$),G(jd)).subscribe(this.onVideoPrepared),this.engine.actions().pipe(z(this.disconnected$),G(Bd)).subscribe(this.onChatButtonClicked),this.engine.actions().pipe(z(this.disconnected$),G(qd)).subscribe(this.onEndVideoButtonClicked),this.engine.actions().pipe(z(this.disconnected$),G(zd)).subscribe(this.onPenStatusChange),this.engine.actions().pipe(z(this.disconnected$),G(Vd)).subscribe(this.onChatEnded),this.setHeaderOption();const s=this.component.application.trigger;s&&s.widgetActive$.pipe(z(s.componentIsDestroyed$)).subscribe(r=>{r&&(this.conversationOption=null,this.setHeaderOption())}),this.component.userTyping$.pipe(z(this.disconnected$)).subscribe(r=>{var o;(o=this.engine)==null||o.sendPenStatusOn(r)}),i?this.engine.rehydrate().then(r=>{var o;r?(o=this.engine)==null||o.reconnect().pipe(z(this.disconnected$)).subscribe({error:a=>{console.error("Failed to reconnect to the engine:",a)}}):this.initializeChat(t).catch(a=>{console.error("Failed to initialize chat during rehydration:",a)})}):this.initializeChat(t).catch(r=>{console.error("Failed to initialize chat:",r)})}disconnected(){super.disconnected(),this.disconnected$.next()}onUserSubmit(e){const t=this.printUser(e.text);t.setStatus("pending"),this.pendingMessages.push(t),(async()=>{var i;try{await((i=this.engine)==null?void 0:i.chatWrite(e.text))}catch(s){s instanceof gt?t.setStatus("failed"):(t.setStatus("failed"),console.warn("Unhandled error:",s))}})()}save(e){this.component.stateMachine.session().pipe(Re(t=>(t==null?void 0:t.data$)||Oe),me(1)).subscribe(t=>{this.saveToCurrentSession$.next({...t,...e})})}async rehydrate(e){if(e.chatSessionId&&this.setSessionId(e.chatSessionId),e.survey&&(this.contactId=e.survey.contactId,this.errand=e.survey.errand,this.entrance=e.survey.entrance,this.agentUsername=e.survey.agentUsername),this.shouldUseAuth){const t=this.component.application.storage.get("auth");t!=null&&t.authenticated?this.component.setAuthenticationBannerStatus(H.Authenticated):this.component.setAuthenticationBannerStatus(H.NonAuthenticated)}}static getInstance(e,t){return t.providerInstance??(t.providerInstance=new As(e,t)),t.providerInstance}async initializeChat(e){const t=await this.isEntranceOpen(e.webApiUrl,e.entrance);t||(this.headerComponent.showAuthOptions=!1),t&&this.shouldUseAuth&&this.idHubEidType?(this.component.setAuthenticationBannerStatus(H.NonAuthenticated),this.setupIDHubAuth(),this.idHubClient&&await this.startAuthenticationFlow()):this.handleWelcomeForm(e,void 0,t)}setupAuthenticationListeners(){var e;this.shouldUseAuth&&this.headerComponent&&this.headerComponent.actions$&&((e=this.headerComponent)==null||e.actions$.pipe(G(t=>t.key==="start-auth"),z(this.disconnected$)).subscribe(t=>{t.key==="start-auth"&&this.handleAuthentication()}))}setupIDHubAuth(){var e;this.idHubClient=new qt({...(e=this.component.application.settings)==null?void 0:e.auth,idHubUrl:this.idHubUrl})}async startAuthenticationFlow(e=!1){if(this.component.disableInput(),e||(this.resetAuthState(H.NonAuthenticated),this.authResult=await this.getAuthResult()),!!this.authResult)switch(this.idHubEidType){case Te.Tunnistus:if(!this.authResult.tunnistusURL){this.printSystem(this.texts.getOrFallback("auth.setup.tunnistus.url-error-message","Unable to retrieve the Tunnistus authentication URL.")),this.headerComponent.showAuthOptions=!1;return}this.headerComponent.authUrl=this.authResult.tunnistusURL,this.headerComponent.authState=H.NonAuthenticated,e?this.handleAuthentication():(this.authenticationCardEntry=this.showTunnistusAuthCard(Ye.Initial,this.authResult.tunnistusURL),this.authenticationCardEntry.actions$.pipe(G(t=>t.key==="start-auth"),me(1)).subscribe(()=>{this.handleAuthentication()}));break;case Te.BankId:break}}async getAuthResult(){const e=await this.idHubClient.auth();if(e.status===F.Error){this.printSystem(this.texts.getOrFallback("auth.setup.error-message","An error occurred while setting up authentication.")),this.headerComponent.showAuthOptions=!1;return}return e}async handleWelcomeForm(e,t,i=!0){if(e.webApiUrl)try{i=await this.isEntranceOpen(e.webApiUrl,e.entrance)}catch(s){console.error("Error checking entrance status:",s),i=!1}i?this.customerName?(this.user.name=this.customerName,this.startChat({customerName:this.customerName,customData:{}},t)):this.showWelcomeForm(t):this.showEntranceClosedDialog()}startChat(e,t){if(!this.engine)return;const i=e.customData.errand??this.engine.config.defaultErrand;if(!i)throw new Error("Errand is required but was not configured");this.isThirdPartyParticipant?(this.component.application.root.style.visibility="visible",this.engine.chatJoin({invitationUid:this.invitationUid,customerName:this.customerName??e.customerName}).pipe(z(this.disconnected$),Wt(s=>(this.handleChatEngineError(),console.error("Failed to join chat:",s),this.printSystem(this.texts.getOrFallback("chat.join-error","Unable to join the chat session. Please try again.")),Oe))).subscribe()):this.engine.chatRequest({customerName:e.customerName,customerEmailAddress:e.customerEmailAddress??"",visitorQuestion:e.visitorQuestion??"",customData:e.customData,errand:i,...t&&{authToken:t}}).pipe(z(this.disconnected$),Wt(s=>(this.handleChatEngineError(),console.error("Failed to start chat:",s),this.printSystem(this.texts.getOrFallback("chat.request-error","Unable to start the chat session. Please try again.")),Oe))).subscribe(),this.component.enableInput(),this.component.enableSkipToLatestMessage(),this.setEndConversationOption()}restartNewChat(){this.engine&&(this.setSessionId(null),this.component.clearMessages(),this.removeHeaderOptions(),this.connect(this._conversationOptions))}handleChatEngineError(){this.component.setAuthenticationBannerStatus(H.NonAuthenticated),this.setSessionId(null),this.resetAuthState(H.NonAuthenticated),this.endConversation(),this.setStartNewChatOption()}setQueueStatus(e){this.setToastMessage(e)}async endConversation(){var e;this.shouldUseAuth&&this.resetAuthState(H.ChatEnded),await((e=this.engine)==null?void 0:e.chatQuit())}async sendConversationEmail(e){var t;try{await((t=this.engine)==null?void 0:t.chatEmailSession(e)),this.printSystem(this.texts.getOrFallback("email-form.email-sent-label","An email with the conversation was sent."))}catch(i){this.printSystem(this.texts.getOrFallback("email-form.error-message","Unable to send email with the conversation.")),i instanceof gt||console.warn("Unhandled error:",i)}}clearPendingMessages(){this.pendingMessages.forEach(e=>{e.remove()})}setSessionId(e){this.sessionId=e}async isEntranceOpen(e,t){var s;let i=!1;try{const r=await fetch(`${e}/1/entrances/${t}/is-open`),o=await r.json();r.ok?i=(s=o==null?void 0:o.resultData)==null?void 0:s.isOpen:console.log(`Problem when fetching open status for entrance ${t}:`,o==null?void 0:o.resultMessage)}catch(r){console.log(`Failed to fetch open status for ${t}:`,r)}return i}resetAuthState(e){this.headerComponent.authState=e,this.headerComponent.userName="",this.headerComponent.authUrl="",e===H.ChatEnded&&(this.authResult=void 0),this.component.application.storage.removeItem("auth")}unescapeHtml(e){const t=document.createElement("textarea");return t.innerHTML=e,t.value}async handleAuthentication(){var t,i,s,r;this.headerComponent.userName=this.texts.getOrFallback("widget-header.authenticating","Authenticating..."),this.headerComponent.authState=H.Authenticating;const e=await this.idHubClient.collect();switch(this.authenticationCardEntry&&this.authenticationCardEntry.remove(),this.idHubEidType){case Te.Tunnistus:if(e.status===F.Error){if(this.authResult=await this.getAuthResult(),!this.authResult)return;this.headerComponent.userName=this.texts.getOrFallback("widget-header.not-authenticated","Not authenticated"),this.headerComponent.authState=H.NonAuthenticated,this.headerComponent.authUrl=this.authResult.tunnistusURL,this.authenticationCardEntry=this.showTunnistusAuthCard(Ye.Error,this.authResult.tunnistusURL),this.authenticationCardEntry.actions$.pipe(G(o=>o.key==="start-auth"),me(1)).subscribe(async()=>{this.startAuthenticationFlow(!0)});return}else if(e.status===F.Authenticated){const o=Gd(((t=e==null?void 0:e.idhubEIDToken)==null?void 0:t.split(".")[1])??""),a=JSON.parse(o),c=((s=(i=a==null?void 0:a.completionData)==null?void 0:i.user)==null?void 0:s.name)??"";this.headerComponent.userName=c,this.headerComponent.authState=H.Authenticated,this.component.application.storage.set("auth",{name:c,authenticated:!0}),this.component.setAuthenticationBannerStatus(H.Authenticated),(r=this.authenticationCardEntry)==null||r.remove(),this.handleWelcomeForm(this.engine.config,e.idhubEIDToken)}break;case Te.BankId:break}}printAgent(e,t=""){const i=t.length>0?this.agent.print(e,"markdown",t):this.agent.print(e,"markdown");return this.setTypingState(!1),i}printUser(e){const t=this.unescapeHtml(e),i=Ni(Or(t));return this.user.print(i)}printSystem(e){const t=Ni(Or(e));return this.system.print(t)}showSurvey(){const e=new ie(q.System,{name:""},[{items:[["ace-survey",{content:""},{agentUsername:this.agentUsername??"",entrance:this.entrance??this.engine.config.entrance,errand:this.errand??this.engine.config.defaultErrand,contactId:this.contactId??""}]]}]);this.printEntry(e)}showTunnistusAuthCard(e,t,i){const s=new ie(q.System,{name:""},[{items:[["ace-tunnistus-auth-card",{content:""},{state:e,tunnistusURL:t??"",errorMessage:i??""}]]}]);return this.printEntry(s),s}showWelcomeForm(e){this.component.disableInput(),this.component.disableSkipToLatestMessage();let t;this.isThirdPartyParticipant?t=new ie(q.System,{name:""},[{items:[["ace-welcome-form-third-party",{content:""}]]}]):t=new ie(q.System,{name:""},[{items:[["ace-welcome-form",{content:""}]]}]),this.printEntry(t),t.actions$.pipe(G(i=>i.key==="submitted"),me(1)).subscribe(i=>{t.remove(),this.user.name=i.data.name,this.component.application.storage.set("userName",{name:this.user.name}),this.startChat({customerName:i.data.name,customerEmailAddress:i.data.email,visitorQuestion:i.data.question,customData:i.data.customData},e)})}showEntranceClosedDialog(){this.component.disableInput();const e=new ie(q.System,{name:""},[{items:[["ace-entrance-closed-dialog",{content:""}]]}]);this.printEntry(e)}showQuitConfirmDialog(){var e;(e=this.quitConfirmDialogEntry)==null||e.remove(),this.quitConfirmDialogEntry=new ie(q.System,{name:""},[{items:[["ace-quit-confirm-dialog",{content:""}]]}]),this.printEntry(this.quitConfirmDialogEntry),this.quitConfirmDialogEntry.actions$.pipe(G(t=>t.key==="quit-chat"),me(1)).subscribe(t=>{var i,s,r,o;((i=t.data)==null?void 0:i.result)==="quit"?(this.endConversation(),(s=this.quitConfirmDialogEntry)==null||s.remove()):((r=t.data)==null?void 0:r.result)==="cancel"&&((o=this.quitConfirmDialogEntry)==null||o.remove())})}showConversationEndedForm(){const e=new ie(q.System,{name:""},[{items:[["ace-conversation-ended-form",{content:""}]]}]);this.printEntry(e),e.actions$.pipe(G(t=>t.key==="submitted"),me(1)).subscribe(t=>{e.remove(),t.data.email&&this.sendConversationEmail(t.data.email)})}showVideoConfirmDialog(){this.videoConfirmDialogEntry=new ie(q.System,{name:""},[{items:[["ace-video-confirm-dialog",{content:""}]]}]),this.printEntry(this.videoConfirmDialogEntry),this.videoConfirmDialogEntry.actions$.pipe(G(e=>e.key==="video-confirm"),me(1)).subscribe(e=>{var t;this.videoConfirmDialogEntry&&this.videoConfirmDialogEntry.remove(),e.data.result==="declined"&&(this.guestId=null),(t=this.engine)==null||t.videoPrepared(e.data.result),this.printSystem(e.data.text)})}showVideoIFrame(e){var i;this.guestId=Ki(),this.videoIFrameElement=new nn(e,this.guestId);const t=this.component.application.root;(i=t==null?void 0:t.shadowRoot)==null||i.prepend(this.videoIFrameElement),this.inVideoCall=!0,this.setHeaderOption()}showChatOverVideo(e){this.guestId&&e===this.guestId&&(this.chatOverlayActive=!0,this.showChatOverlay$.next(this.chatOverlayActive))}async endAuthenticatedSession(){this.component.setAuthenticationBannerStatus(H.NonAuthenticated),await this.engine.getChatStatus()==="noSession"?(this.resetAuthState(H.NonAuthenticated),this.setSessionId(null),this.component.clearMessages(),this.shouldUseAuth&&this.startAuthenticationFlow()):this.endConversation()}removeVideo(){var e;(e=this.videoIFrameElement)==null||e.remove(),this.guestId=null,this.chatOverlayActive&&(this.chatOverlayActive=!1,this.showChatOverlay$.next(this.chatOverlayActive)),this.inVideoCall=!1,this.setHeaderOption()}addHeaderOptions(e,t,i,s,r=!0){const o=this.component.application.getComponent("widget-header");if(o)return this.conversationOption?(this.conversationOption.label=e,this.conversationOption.key=t,this.conversationOption.icon=i,this.conversationOption.onClick=s,this.conversationOption.enabled=r,o.requestUpdate(),this.conversationOption):o.addOption({label:e,icon:i,closeOnClick:!0,key:t,onClick:s,enabled:r})}removeHeaderOptions(){const e=this.component.application.getComponent("widget-header");e&&e.removeOption(this.conversationOption)}setStartNewChatOption(){this.conversationOption=this.addHeaderOptions(this.texts.getOrFallback("widget-header.start-new-chat","Start new chat"),"start-new-chat-button",ra.svg,()=>{this.restartNewChat()})}setEndConversationOption(){this.conversationOption=this.addHeaderOptions(this.texts.getOrFallback("widget-header.end-conversation","End conversation"),"end-conversation-button",sa.svg,()=>{this.showQuitConfirmDialog()},!this.inVideoCall)}async setHeaderOption(){switch(await this.engine.getChatStatus()){case"finished":this.isThirdPartyParticipant?this.removeHeaderOptions():this.setStartNewChatOption();break;case"active":this.setEndConversationOption();break;case"noSession":this.conversationOption=null}}}const pp=async n=>{(await rs.getInstance(n.container)).registerProvider("ace-chat",t=>As.getInstance("ace-chat",t))};exports.ChatProviderPlugin=pp;
+    `];let nn=Qs;dp([de({context:ae}),k({attribute:!1})],nn.prototype,"application");window.customElements.get("ace-video-iframe")||window.customElements.define("ace-video-iframe",nn);class As extends xc{constructor(e,t){var i,s,r,o,a,c;super(e,t),this.pendingMessages=[],this.texts=this.component.application.texts,this.headerComponent=this.component.application.getComponent("widget-header"),this.isThirdPartyParticipant=this.component.properties.chat.isThirdPartyWidget,this.agent=this.createAgent(((i=this.component.application.storage.get("agentName"))==null?void 0:i.name)||""),this.user=this.createUser(((s=this.component.application.storage.get("userName"))==null?void 0:s.name)||""),this.params=new URLSearchParams(document.location.search),this.invitationUid=this.params.get("invitationUid"),this.customerName=this.params.get("customerName")||void 0,this.idHubUrl="https://idhub.dev-se.telia-ck8s.com/idhub-gateway/public",this.disconnected$=new P,this.agentUsername=null,this.conversationOption=null,this._conversationOptions={},this.sessionId=null,this.contactId=null,this.errand=null,this.entrance=null,this.guestId=null,this.chatOverlayActive=!1,this.inVideoCall=!1,this.onQueueStatusReceived=l=>{this.setQueueStatus(l.text||null)},this.onEstablished=l=>{this.contactId=l.contactId,this.errand=l.errand,this.entrance=l.entrance,this.agentUsername=l.agentUsername;const u={contactId:this.contactId,errand:this.errand,entrance:this.entrance,agentUsername:this.agentUsername};this.save({survey:u}),this.setQueueStatus(null),this.agent.name=l.agentAlias,this.component.application.storage.set("agentName",{name:this.agent.name}),l.videoEnded&&this.removeVideo()},this.onPrepareVideo=()=>{this.showVideoConfirmDialog()},this.onVideoPrepared=l=>{this.showVideoIFrame(l.userUrl)},this.onChatButtonClicked=l=>{this.showChatOverVideo(l.guestId)},this.onEndVideoButtonClicked=l=>{this.guestId&&(l==null?void 0:l.guestId)===this.guestId&&this.removeVideo()},this.onPenStatusChange=l=>{l.penStatus==="on"?this.setTypingState(!0):this.setTypingState(!1)},this.onChatEnded=async l=>{var p,d;this.shouldUseAuth&&this.endAuthenticatedSession(),this.setToastMessage(null),this.setTypingState(!1),this.videoConfirmDialogEntry&&this.videoConfirmDialogEntry.remove(),this.component.disableInput(),l.showForm&&this.showConversationEndedForm();const u=this.component.application.settings;(p=u==null?void 0:u.survey)!=null&&p.shouldUseSurvey&&((d=u==null?void 0:u.survey)!=null&&d.surveyBaseUrl)&&this.showSurvey(),this.isThirdPartyParticipant?this.removeHeaderOptions():this.setStartNewChatOption(),this.complete()},this.properties=t.properties,this.shouldUseAuth=(o=(r=this.component.application.settings)==null?void 0:r.auth)==null?void 0:o.shouldUseAuth,this.idHubEidType=(c=(a=this.component.application.settings)==null?void 0:a.auth)==null?void 0:c.idHubEidType.toLowerCase()}connect(e={}){super.connect(),this.setupAuthenticationListeners(),this._conversationOptions=e;const t={...this.properties.chat??{},...e},i=!!this.sessionId;if(!i){const r=Ki();this.setSessionId(r)}this.save({chatSessionId:this.sessionId}),this.engine=new Zd(t,this.sessionId),this.engine.messages().subscribe(r=>{switch(r.source){case"agent":this.printAgent(r.text);break;case"customer":this.clearPendingMessages(),this.isThirdPartyParticipant?r.source==="customer"&&r.invitationNo==="0"?this.printAgent(r.text,r.alias):this.printUser(r.text):r.source==="customer"&&Number(r.invitationNo)>0?this.printAgent(r.text,r.alias):this.printUser(r.text);break;case"system":this.printSystem(r.text);break}}),this.engine.actions().pipe(z(this.disconnected$),G(Dd)).subscribe(this.onQueueStatusReceived),this.engine.actions().pipe(z(this.disconnected$),G(Hd)).subscribe(this.onEstablished),this.engine.actions().pipe(z(this.disconnected$),G(Fd)).subscribe(this.onPrepareVideo),this.engine.actions().pipe(z(this.disconnected$),G(jd)).subscribe(this.onVideoPrepared),this.engine.actions().pipe(z(this.disconnected$),G(Bd)).subscribe(this.onChatButtonClicked),this.engine.actions().pipe(z(this.disconnected$),G(qd)).subscribe(this.onEndVideoButtonClicked),this.engine.actions().pipe(z(this.disconnected$),G(zd)).subscribe(this.onPenStatusChange),this.engine.actions().pipe(z(this.disconnected$),G(Vd)).subscribe(this.onChatEnded),this.setHeaderOption();const s=this.component.application.trigger;s&&s.widgetActive$.pipe(z(s.componentIsDestroyed$)).subscribe(r=>{r&&(this.conversationOption=null,this.setHeaderOption())}),this.component.userTyping$.pipe(z(this.disconnected$)).subscribe(r=>{var o;(o=this.engine)==null||o.sendPenStatusOn(r)}),i?this.engine.rehydrate().then(r=>{var o;r?(o=this.engine)==null||o.reconnect().pipe(z(this.disconnected$)).subscribe({error:a=>{console.error("Failed to reconnect to the engine:",a)}}):this.initializeChat(t).catch(a=>{console.error("Failed to initialize chat during rehydration:",a)})}):this.initializeChat(t).catch(r=>{console.error("Failed to initialize chat:",r)})}disconnected(){super.disconnected(),this.disconnected$.next()}onUserSubmit(e){const t=this.printUser(e.text);t.setStatus("pending"),this.pendingMessages.push(t),(async()=>{var i;try{await((i=this.engine)==null?void 0:i.chatWrite(e.text))}catch(s){s instanceof gt?t.setStatus("failed"):(t.setStatus("failed"),console.warn("Unhandled error:",s))}})()}save(e){this.component.stateMachine.session().pipe(Re(t=>(t==null?void 0:t.data$)||Oe),me(1)).subscribe(t=>{this.saveToCurrentSession$.next({...t,...e})})}async rehydrate(e){if(e.chatSessionId&&this.setSessionId(e.chatSessionId),e.survey&&(this.contactId=e.survey.contactId,this.errand=e.survey.errand,this.entrance=e.survey.entrance,this.agentUsername=e.survey.agentUsername),this.shouldUseAuth){const t=this.component.application.storage.get("auth");t!=null&&t.authenticated?this.component.setAuthenticationBannerStatus(H.Authenticated):this.component.setAuthenticationBannerStatus(H.NonAuthenticated)}}static getInstance(e,t){return t.providerInstance??(t.providerInstance=new As(e,t)),t.providerInstance}async initializeChat(e){const t=await this.isEntranceOpen(e.webApiUrl,e.entrance);t||(this.headerComponent.showAuthOptions=!1),t&&this.shouldUseAuth&&this.idHubEidType?(this.component.setAuthenticationBannerStatus(H.NonAuthenticated),this.setupIDHubAuth(),this.idHubClient&&await this.startAuthenticationFlow()):this.handleWelcomeForm(e,void 0,t)}setupAuthenticationListeners(){var e;this.shouldUseAuth&&this.headerComponent&&this.headerComponent.actions$&&((e=this.headerComponent)==null||e.actions$.pipe(G(t=>t.key==="start-auth"),z(this.disconnected$)).subscribe(t=>{t.key==="start-auth"&&this.handleAuthentication()}))}setupIDHubAuth(){var e;this.idHubClient=new qt({...(e=this.component.application.settings)==null?void 0:e.auth,idHubUrl:this.idHubUrl})}async startAuthenticationFlow(e=!1){if(this.component.disableInput(),e||(this.resetAuthState(H.NonAuthenticated),this.authResult=await this.getAuthResult()),!!this.authResult)switch(this.idHubEidType){case Te.Tunnistus:if(!this.authResult.tunnistusURL){this.printSystem(this.texts.getOrFallback("auth.setup.tunnistus.url-error-message","Unable to retrieve the Tunnistus authentication URL.")),this.headerComponent.showAuthOptions=!1;return}this.headerComponent.authUrl=this.authResult.tunnistusURL,this.headerComponent.authState=H.NonAuthenticated,e?this.handleAuthentication():(this.authenticationCardEntry=this.showTunnistusAuthCard(Ye.Initial,this.authResult.tunnistusURL),this.authenticationCardEntry.actions$.pipe(G(t=>t.key==="start-auth"),me(1)).subscribe(()=>{this.handleAuthentication()}));break;case Te.BankId:break}}async getAuthResult(){const e=await this.idHubClient.auth();if(e.status===F.Error){this.printSystem(this.texts.getOrFallback("auth.setup.error-message","An error occurred while setting up authentication.")),this.headerComponent.showAuthOptions=!1;return}return e}async handleWelcomeForm(e,t,i=!0){if(e.webApiUrl)try{i=await this.isEntranceOpen(e.webApiUrl,e.entrance)}catch(s){console.error("Error checking entrance status:",s),i=!1}i?this.customerName?(this.user.name=this.customerName,this.startChat({customerName:this.customerName,customData:{}},t)):this.showWelcomeForm(t):this.showEntranceClosedDialog()}startChat(e,t){if(!this.engine)return;const i=e.customData.errand??this.engine.config.defaultErrand;if(!i)throw new Error("Errand is required but was not configured");this.isThirdPartyParticipant?(this.component.application.root.style.visibility="visible",this.engine.chatJoin({invitationUid:this.invitationUid,customerName:this.customerName??e.customerName}).pipe(z(this.disconnected$),Wt(s=>(this.handleChatEngineError(),console.error("Failed to join chat:",s),this.printSystem(this.texts.getOrFallback("chat.join-error","Unable to join the chat session. Please try again.")),Oe))).subscribe()):this.engine.chatRequest({customerName:e.customerName,customerEmailAddress:e.customerEmailAddress??"",visitorQuestion:e.visitorQuestion??"",customData:e.customData,errand:i,...t&&{authToken:t}}).pipe(z(this.disconnected$),Wt(s=>(console.error("Failed to start chat:",s),this.handleChatEngineError(),this.startAuthenticationFlow(),Oe))).subscribe(),this.component.enableInput(),this.component.enableSkipToLatestMessage(),this.setEndConversationOption()}restartNewChat(){this.engine&&(this.setSessionId(null),this.component.clearMessages(),this.removeHeaderOptions(),this.connect(this._conversationOptions))}handleChatEngineError(){this.component.setAuthenticationBannerStatus(H.NonAuthenticated),this.setSessionId(null),this.resetAuthState(H.NonAuthenticated),this.endConversation(),this.setStartNewChatOption()}setQueueStatus(e){this.setToastMessage(e)}async endConversation(){var e;this.shouldUseAuth&&this.resetAuthState(H.ChatEnded),await((e=this.engine)==null?void 0:e.chatQuit())}async sendConversationEmail(e){var t;try{await((t=this.engine)==null?void 0:t.chatEmailSession(e)),this.printSystem(this.texts.getOrFallback("email-form.email-sent-label","An email with the conversation was sent."))}catch(i){this.printSystem(this.texts.getOrFallback("email-form.error-message","Unable to send email with the conversation.")),i instanceof gt||console.warn("Unhandled error:",i)}}clearPendingMessages(){this.pendingMessages.forEach(e=>{e.remove()})}setSessionId(e){this.sessionId=e}async isEntranceOpen(e,t){var s;let i=!1;try{const r=await fetch(`${e}/1/entrances/${t}/is-open`),o=await r.json();r.ok?i=(s=o==null?void 0:o.resultData)==null?void 0:s.isOpen:console.log(`Problem when fetching open status for entrance ${t}:`,o==null?void 0:o.resultMessage)}catch(r){console.log(`Failed to fetch open status for ${t}:`,r)}return i}resetAuthState(e){this.headerComponent.authState=e,this.headerComponent.userName="",this.headerComponent.authUrl="",e===H.ChatEnded&&(this.authResult=void 0),this.component.application.storage.removeItem("auth")}unescapeHtml(e){const t=document.createElement("textarea");return t.innerHTML=e,t.value}async handleAuthentication(){var t,i,s,r;this.headerComponent.userName=this.texts.getOrFallback("widget-header.authenticating","Authenticating..."),this.headerComponent.authState=H.Authenticating;const e=await this.idHubClient.collect();switch(this.authenticationCardEntry&&this.authenticationCardEntry.remove(),this.idHubEidType){case Te.Tunnistus:if(e.status===F.Error){if(this.authResult=await this.getAuthResult(),!this.authResult)return;this.headerComponent.userName=this.texts.getOrFallback("widget-header.not-authenticated","Not authenticated"),this.headerComponent.authState=H.NonAuthenticated,this.headerComponent.authUrl=this.authResult.tunnistusURL,this.authenticationCardEntry=this.showTunnistusAuthCard(Ye.Error,this.authResult.tunnistusURL),this.authenticationCardEntry.actions$.pipe(G(o=>o.key==="start-auth"),me(1)).subscribe(async()=>{this.startAuthenticationFlow(!0)});return}else if(e.status===F.Authenticated){const o=Gd(((t=e==null?void 0:e.idhubEIDToken)==null?void 0:t.split(".")[1])??""),a=JSON.parse(o),c=((s=(i=a==null?void 0:a.completionData)==null?void 0:i.user)==null?void 0:s.name)??"";this.headerComponent.userName=c,this.headerComponent.authState=H.Authenticated,this.component.application.storage.set("auth",{name:c,authenticated:!0}),this.component.setAuthenticationBannerStatus(H.Authenticated),(r=this.authenticationCardEntry)==null||r.remove(),this.handleWelcomeForm(this.engine.config,e.idhubEIDToken)}break;case Te.BankId:break}}printAgent(e,t=""){const i=t.length>0?this.agent.print(e,"markdown",t):this.agent.print(e,"markdown");return this.setTypingState(!1),i}printUser(e){const t=this.unescapeHtml(e),i=Ni(Or(t));return this.user.print(i)}printSystem(e){const t=Ni(Or(e));return this.system.print(t)}showSurvey(){const e=new ie(q.System,{name:""},[{items:[["ace-survey",{content:""},{agentUsername:this.agentUsername??"",entrance:this.entrance??this.engine.config.entrance,errand:this.errand??this.engine.config.defaultErrand,contactId:this.contactId??""}]]}]);this.printEntry(e)}showTunnistusAuthCard(e,t,i){const s=new ie(q.System,{name:""},[{items:[["ace-tunnistus-auth-card",{content:""},{state:e,tunnistusURL:t??"",errorMessage:i??""}]]}]);return this.printEntry(s),s}showWelcomeForm(e){this.component.disableInput(),this.component.disableSkipToLatestMessage();let t;this.isThirdPartyParticipant?t=new ie(q.System,{name:""},[{items:[["ace-welcome-form-third-party",{content:""}]]}]):t=new ie(q.System,{name:""},[{items:[["ace-welcome-form",{content:""}]]}]),this.printEntry(t),t.actions$.pipe(G(i=>i.key==="submitted"),me(1)).subscribe(i=>{t.remove(),this.user.name=i.data.name,this.component.application.storage.set("userName",{name:this.user.name}),this.startChat({customerName:i.data.name,customerEmailAddress:i.data.email,visitorQuestion:i.data.question,customData:i.data.customData},e)})}showEntranceClosedDialog(){this.component.disableInput();const e=new ie(q.System,{name:""},[{items:[["ace-entrance-closed-dialog",{content:""}]]}]);this.printEntry(e)}showQuitConfirmDialog(){var e;(e=this.quitConfirmDialogEntry)==null||e.remove(),this.quitConfirmDialogEntry=new ie(q.System,{name:""},[{items:[["ace-quit-confirm-dialog",{content:""}]]}]),this.printEntry(this.quitConfirmDialogEntry),this.quitConfirmDialogEntry.actions$.pipe(G(t=>t.key==="quit-chat"),me(1)).subscribe(t=>{var i,s,r,o;((i=t.data)==null?void 0:i.result)==="quit"?(this.endConversation(),(s=this.quitConfirmDialogEntry)==null||s.remove()):((r=t.data)==null?void 0:r.result)==="cancel"&&((o=this.quitConfirmDialogEntry)==null||o.remove())})}showConversationEndedForm(){const e=new ie(q.System,{name:""},[{items:[["ace-conversation-ended-form",{content:""}]]}]);this.printEntry(e),e.actions$.pipe(G(t=>t.key==="submitted"),me(1)).subscribe(t=>{e.remove(),t.data.email&&this.sendConversationEmail(t.data.email)})}showVideoConfirmDialog(){this.videoConfirmDialogEntry=new ie(q.System,{name:""},[{items:[["ace-video-confirm-dialog",{content:""}]]}]),this.printEntry(this.videoConfirmDialogEntry),this.videoConfirmDialogEntry.actions$.pipe(G(e=>e.key==="video-confirm"),me(1)).subscribe(e=>{var t;this.videoConfirmDialogEntry&&this.videoConfirmDialogEntry.remove(),e.data.result==="declined"&&(this.guestId=null),(t=this.engine)==null||t.videoPrepared(e.data.result),this.printSystem(e.data.text)})}showVideoIFrame(e){var i;this.guestId=Ki(),this.videoIFrameElement=new nn(e,this.guestId);const t=this.component.application.root;(i=t==null?void 0:t.shadowRoot)==null||i.prepend(this.videoIFrameElement),this.inVideoCall=!0,this.setHeaderOption()}showChatOverVideo(e){this.guestId&&e===this.guestId&&(this.chatOverlayActive=!0,this.showChatOverlay$.next(this.chatOverlayActive))}async endAuthenticatedSession(){this.component.setAuthenticationBannerStatus(H.NonAuthenticated),await this.engine.getChatStatus()==="noSession"?(this.resetAuthState(H.NonAuthenticated),this.setSessionId(null),this.component.clearMessages(),this.shouldUseAuth&&this.startAuthenticationFlow()):this.endConversation()}removeVideo(){var e;(e=this.videoIFrameElement)==null||e.remove(),this.guestId=null,this.chatOverlayActive&&(this.chatOverlayActive=!1,this.showChatOverlay$.next(this.chatOverlayActive)),this.inVideoCall=!1,this.setHeaderOption()}addHeaderOptions(e,t,i,s,r=!0){const o=this.component.application.getComponent("widget-header");if(o)return this.conversationOption?(this.conversationOption.label=e,this.conversationOption.key=t,this.conversationOption.icon=i,this.conversationOption.onClick=s,this.conversationOption.enabled=r,o.requestUpdate(),this.conversationOption):o.addOption({label:e,icon:i,closeOnClick:!0,key:t,onClick:s,enabled:r})}removeHeaderOptions(){const e=this.component.application.getComponent("widget-header");e&&e.removeOption(this.conversationOption)}setStartNewChatOption(){this.conversationOption=this.addHeaderOptions(this.texts.getOrFallback("widget-header.start-new-chat","Start new chat"),"start-new-chat-button",ra.svg,()=>{this.restartNewChat()})}setEndConversationOption(){this.conversationOption=this.addHeaderOptions(this.texts.getOrFallback("widget-header.end-conversation","End conversation"),"end-conversation-button",sa.svg,()=>{this.showQuitConfirmDialog()},!this.inVideoCall)}async setHeaderOption(){switch(await this.engine.getChatStatus()){case"finished":this.isThirdPartyParticipant?this.removeHeaderOptions():this.setStartNewChatOption();break;case"active":this.setEndConversationOption();break;case"noSession":this.conversationOption=null}}}const pp=async n=>{(await rs.getInstance(n.container)).registerProvider("ace-chat",t=>As.getInstance("ace-chat",t))};exports.ChatProviderPlugin=pp;

package/index.mjs

@@ -10079,12 +10079,7 @@ class As extends xc {
       ...t && { authToken: t }
     }).pipe(
       z(this.disconnected$),
-      Wt((s) => (this.handleChatEngineError(), console.error("Failed to start chat:", s), this.printSystem(
-        this.texts.getOrFallback(
-          "chat.request-error",
-          "Unable to start the chat session. Please try again."
-        )
-      ), Oe))
+      Wt((s) => (console.error("Failed to start chat:", s), this.handleChatEngineError(), this.startAuthenticationFlow(), Oe))
     ).subscribe(), this.component.enableInput(), this.component.enableSkipToLatestMessage(), this.setEndConversationOption();
   }
   restartNewChat() {

package/package.json

@@ -1,9 +1,9 @@
 {
   "name": "@telia-ace/ace-chat-flamingo",
-  "version": "1.1.123-rc.30",
+  "version": "1.1.123-rc.31",
   "dependencies": {
-    "@telia-ace/widget-core-flamingo": "1.1.123-rc.30",
-    "@telia-ace/widget-conversation-flamingo": "1.1.123-rc.30",
+    "@telia-ace/widget-core-flamingo": "1.1.123-rc.31",
+    "@telia-ace/widget-conversation-flamingo": "1.1.123-rc.31",
     "rxjs": "^7.8.2",
     "lit": "^3.0.2",
     "@teliads/icons": "^8.4.0",