@talkpilot/core-db 1.3.8 → 1.3.11

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (79) hide show
  1. package/.cursor/rules/development.mdc +65 -65
  2. package/DEVELOPMENT.md +141 -141
  3. package/README.md +287 -243
  4. package/README_OLD.md +160 -160
  5. package/dist/municipal/tickets/tickets.statistics.aggregation.d.ts +34 -0
  6. package/dist/municipal/tickets/tickets.statistics.aggregation.d.ts.map +1 -1
  7. package/dist/municipal/tickets/tickets.statistics.aggregation.js +14 -1
  8. package/dist/municipal/tickets/tickets.statistics.aggregation.js.map +1 -1
  9. package/dist/municipal/tickets/tickets.statistics.getters.js +2 -2
  10. package/dist/municipal/tickets/tickets.statistics.getters.js.map +1 -1
  11. package/dist/municipal/tickets/tickets.types.d.ts +1 -0
  12. package/dist/municipal/tickets/tickets.types.d.ts.map +1 -1
  13. package/dist/talkpilot/calls/calls.statistics.getters.d.ts.map +1 -1
  14. package/dist/talkpilot/calls/calls.statistics.getters.js +6 -3
  15. package/dist/talkpilot/calls/calls.statistics.getters.js.map +1 -1
  16. package/dist/talkpilot/clientsConfig/clientsConfig.types.d.ts +1 -1
  17. package/dist/talkpilot/clientsConfig/clientsConfig.types.d.ts.map +1 -1
  18. package/jest.config.js +20 -20
  19. package/package.json +46 -46
  20. package/src/connection.ts +54 -54
  21. package/src/index.ts +26 -26
  22. package/src/municipal/index.ts +22 -22
  23. package/src/municipal/muniIssues/__tests__/muniIssues.setters.spec.ts +92 -92
  24. package/src/municipal/muniIssues/__tests__/muniIssues.setup.spec.ts +92 -92
  25. package/src/municipal/muniIssues/index.ts +17 -17
  26. package/src/municipal/muniIssues/muniIssues.constants.ts +18 -18
  27. package/src/municipal/muniIssues/muniIssues.getters.ts +24 -24
  28. package/src/municipal/muniIssues/muniIssues.schema.ts +66 -66
  29. package/src/municipal/muniIssues/muniIssues.setters.ts +24 -24
  30. package/src/municipal/muniIssues/muniIssues.setup.ts +65 -65
  31. package/src/municipal/muniIssues/muniIssues.types.ts +37 -37
  32. package/src/municipal/tickets/__tests__/tickets.getters.spec.ts +30 -30
  33. package/src/municipal/tickets/__tests__/tickets.statistics.spec.ts +94 -68
  34. package/src/municipal/tickets/index.ts +3 -3
  35. package/src/municipal/tickets/tickets.constants.ts +8 -8
  36. package/src/municipal/tickets/tickets.getters.ts +121 -121
  37. package/src/municipal/tickets/tickets.statistics.aggregation.ts +110 -96
  38. package/src/municipal/tickets/tickets.statistics.getters.ts +109 -109
  39. package/src/municipal/tickets/tickets.types.ts +54 -53
  40. package/src/talkpilot/calls/__tests__/calls.dashboard.spec.ts +149 -149
  41. package/src/talkpilot/calls/__tests__/calls.statistics.spec.ts +375 -351
  42. package/src/talkpilot/calls/calls.constants.ts +20 -20
  43. package/src/talkpilot/calls/calls.statistics.getters.ts +590 -587
  44. package/src/talkpilot/calls/calls.statistics.types.ts +47 -47
  45. package/src/talkpilot/calls/calls.types.ts +119 -119
  46. package/src/talkpilot/calls/dashboard/calls.dashboard.ts +292 -292
  47. package/src/talkpilot/calls/dashboard/calls.dashboard.types.ts +57 -57
  48. package/src/talkpilot/calls/index.ts +6 -6
  49. package/src/talkpilot/clientsConfig/__tests__/clientsConfig.spec.ts +190 -190
  50. package/src/talkpilot/clientsConfig/clientsConfig.types.ts +1 -1
  51. package/src/talkpilot/contextNotes/__tests__/contextNotes.getters.spec.ts +176 -176
  52. package/src/talkpilot/contextNotes/contextNotes.getters.ts +86 -86
  53. package/src/talkpilot/contextNotes/contextNotes.types.ts +20 -20
  54. package/src/talkpilot/contextNotes/index.ts +2 -2
  55. package/src/talkpilot/flows/__tests__/flows.schema.spec.ts +96 -96
  56. package/src/talkpilot/flows/flows.schema.ts +154 -154
  57. package/src/talkpilot/flows/flows.types.ts +187 -187
  58. package/src/talkpilot/index.ts +31 -31
  59. package/src/talkpilot/products/__tests__/products.getters.spec.ts +45 -45
  60. package/src/talkpilot/products/index.ts +2 -2
  61. package/src/talkpilot/products/products.getters.ts +12 -12
  62. package/src/talkpilot/products/products.types.ts +9 -9
  63. package/src/test-utils/db-utils.ts +26 -26
  64. package/src/test-utils/factories/index.ts +15 -15
  65. package/src/test-utils/factories/municipal/muniIssues.ts +32 -32
  66. package/src/test-utils/factories/talkpilot/contextNotes.ts +33 -33
  67. package/src/test-utils/factories/websitalk/scans.ts +23 -23
  68. package/src/utils/date.utils.ts +116 -116
  69. package/src/websitalk/index.ts +15 -15
  70. package/src/websitalk/mongodb-client.ts +61 -61
  71. package/src/websitalk/scans/__tests__/scans.spec.ts +218 -218
  72. package/src/websitalk/scans/index.ts +2 -2
  73. package/src/websitalk/scans/scans.getters.ts +113 -113
  74. package/src/websitalk/scans/scans.types.ts +53 -53
  75. package/tsconfig.json +23 -23
  76. package/dist/talkpilot/calls/calls.dashboard.d.ts +0 -3
  77. package/dist/talkpilot/calls/calls.dashboard.d.ts.map +0 -1
  78. package/dist/talkpilot/calls/calls.dashboard.js +0 -191
  79. package/dist/talkpilot/calls/calls.dashboard.js.map +0 -1
@@ -1,37 +1,37 @@
1
- import { ObjectId } from "mongodb";
2
-
3
- import { CityName } from "../utils/types";
4
- import { MUNI_ISSUE_SYNC_STATUSES } from "./muniIssues.constants";
5
-
6
- export type MuniIssueSyncStatus = (typeof MUNI_ISSUE_SYNC_STATUSES)[number];
7
-
8
- export type MuniIssueContent = {
9
- issuerName: string;
10
- issuerRole: string;
11
- issueDescription: string;
12
- desiredBehavior: string;
13
- };
14
-
15
- export type MuniIssueJira = {
16
- key: string;
17
- syncStatus: MuniIssueSyncStatus;
18
- };
19
-
20
- export type MuniIssue = {
21
- _id: ObjectId;
22
- callSid: string;
23
- clientId: string;
24
- cityName: CityName;
25
- issueContent: MuniIssueContent;
26
- jira: MuniIssueJira;
27
- createdAt: Date;
28
- };
29
-
30
- // _id/createdAt are set on insert; jira.syncStatus defaults to "created"
31
- // because the issue is only stored after its Jira ticket exists (CP-1115).
32
- export type CreateMuniIssueInput = Omit<
33
- MuniIssue,
34
- "_id" | "createdAt" | "jira"
35
- > & {
36
- jira: { key: string; syncStatus?: MuniIssueSyncStatus };
37
- };
1
+ import { ObjectId } from "mongodb";
2
+
3
+ import { CityName } from "../utils/types";
4
+ import { MUNI_ISSUE_SYNC_STATUSES } from "./muniIssues.constants";
5
+
6
+ export type MuniIssueSyncStatus = (typeof MUNI_ISSUE_SYNC_STATUSES)[number];
7
+
8
+ export type MuniIssueContent = {
9
+ issuerName: string;
10
+ issuerRole: string;
11
+ issueDescription: string;
12
+ desiredBehavior: string;
13
+ };
14
+
15
+ export type MuniIssueJira = {
16
+ key: string;
17
+ syncStatus: MuniIssueSyncStatus;
18
+ };
19
+
20
+ export type MuniIssue = {
21
+ _id: ObjectId;
22
+ callSid: string;
23
+ clientId: string;
24
+ cityName: CityName;
25
+ issueContent: MuniIssueContent;
26
+ jira: MuniIssueJira;
27
+ createdAt: Date;
28
+ };
29
+
30
+ // _id/createdAt are set on insert; jira.syncStatus defaults to "created"
31
+ // because the issue is only stored after its Jira ticket exists (CP-1115).
32
+ export type CreateMuniIssueInput = Omit<
33
+ MuniIssue,
34
+ "_id" | "createdAt" | "jira"
35
+ > & {
36
+ jira: { key: string; syncStatus?: MuniIssueSyncStatus };
37
+ };
@@ -1,30 +1,30 @@
1
- import { findTicketsByCallSid } from "../tickets.getters";
2
- import { setDb } from "../../index";
3
- import { Db, Collection } from "mongodb";
4
- import { createTicket } from "../../../test-utils/factories";
5
-
6
- describe("tickets getters", () => {
7
- let mockDb: Partial<Db>;
8
- let mockCollection: Partial<Collection>;
9
-
10
- beforeEach(() => {
11
- const mockTicket = createTicket({ callSid: "123" });
12
- mockCollection = {
13
- find: jest.fn().mockReturnValue({
14
- toArray: jest.fn().mockResolvedValue([mockTicket]),
15
- }),
16
- };
17
- mockDb = {
18
- collection: jest.fn().mockReturnValue(mockCollection),
19
- };
20
- setDb(mockDb as Db);
21
- });
22
-
23
- it("findTicketsByCallSid should return tickets for the given callSid", async () => {
24
- const result = await findTicketsByCallSid("123");
25
-
26
- expect(mockDb.collection).toHaveBeenCalledWith("tickets");
27
- expect(mockCollection.find).toHaveBeenCalledWith({ callSid: "123" });
28
- expect(result[0].callSid).toBe("123");
29
- });
30
- });
1
+ import { findTicketsByCallSid } from "../tickets.getters";
2
+ import { setDb } from "../../index";
3
+ import { Db, Collection } from "mongodb";
4
+ import { createTicket } from "../../../test-utils/factories";
5
+
6
+ describe("tickets getters", () => {
7
+ let mockDb: Partial<Db>;
8
+ let mockCollection: Partial<Collection>;
9
+
10
+ beforeEach(() => {
11
+ const mockTicket = createTicket({ callSid: "123" });
12
+ mockCollection = {
13
+ find: jest.fn().mockReturnValue({
14
+ toArray: jest.fn().mockResolvedValue([mockTicket]),
15
+ }),
16
+ };
17
+ mockDb = {
18
+ collection: jest.fn().mockReturnValue(mockCollection),
19
+ };
20
+ setDb(mockDb as Db);
21
+ });
22
+
23
+ it("findTicketsByCallSid should return tickets for the given callSid", async () => {
24
+ const result = await findTicketsByCallSid("123");
25
+
26
+ expect(mockDb.collection).toHaveBeenCalledWith("tickets");
27
+ expect(mockCollection.find).toHaveBeenCalledWith({ callSid: "123" });
28
+ expect(result[0].callSid).toBe("123");
29
+ });
30
+ });
@@ -1,68 +1,94 @@
1
- import {
2
- findCallSidDraftTicketCountsByCity,
3
- findCallSidTicketCountsByCity,
4
- getTicketsCollection,
5
- ticketStatsDateScopeFromYmd,
6
- } from "../../../index";
7
- import { createTicket } from "../../../test-utils/factories";
8
-
9
- const CITY = "tests" as const;
10
- const TZ = "Asia/Jerusalem";
11
- const mayScope = () => ticketStatsDateScopeFromYmd("2026-05-01", "2026-05-31", TZ);
12
-
13
- describe("tickets statistics getters", () => {
14
- it("should scope callSid lookups to the provided createdAt range", async () => {
15
- await getTicketsCollection().insertMany([
16
- createTicket({
17
- cityName: CITY,
18
- callSid: "CA-in-range",
19
- createdAt: new Date("2026-05-15T10:00:00.000Z"),
20
- updatedAt: new Date("2026-05-15T10:00:00.000Z"),
21
- }),
22
- createTicket({
23
- cityName: CITY,
24
- callSid: "CA-out-of-range",
25
- createdAt: new Date("2024-01-01T10:00:00.000Z"),
26
- updatedAt: new Date("2024-01-01T10:00:00.000Z"),
27
- }),
28
- ]);
29
- expect(await findCallSidTicketCountsByCity(CITY, mayScope())).toEqual(new Map([["CA-in-range", 1]]));
30
- });
31
-
32
- it("should treat whitespace-only event_subject_id as draft", async () => {
33
- await getTicketsCollection().insertMany([
34
- createTicket({
35
- cityName: CITY,
36
- callSid: "CA-draft-whitespace",
37
- createdAt: new Date("2026-05-15T10:00:00.000Z"),
38
- updatedAt: new Date("2026-05-15T10:00:00.000Z"),
39
- externalCallFields: { event_subject_id: " \t " },
40
- }),
41
- createTicket({
42
- cityName: CITY,
43
- callSid: "CA-not-draft",
44
- createdAt: new Date("2026-05-16T10:00:00.000Z"),
45
- updatedAt: new Date("2026-05-16T10:00:00.000Z"),
46
- externalCallFields: { event_subject_id: "100" },
47
- }),
48
- ]);
49
- expect(await findCallSidDraftTicketCountsByCity(CITY, mayScope())).toEqual(new Map([["CA-draft-whitespace", 1]]));
50
- });
51
- it("should count multiple tickets on the same callSid", async () => {
52
- await getTicketsCollection().insertMany([
53
- createTicket({
54
- cityName: CITY,
55
- callSid: "CA-multi",
56
- createdAt: new Date("2026-05-15T10:00:00.000Z"),
57
- updatedAt: new Date("2026-05-15T10:00:00.000Z"),
58
- }),
59
- createTicket({
60
- cityName: CITY,
61
- callSid: "CA-multi",
62
- createdAt: new Date("2026-05-15T11:00:00.000Z"),
63
- updatedAt: new Date("2026-05-15T11:00:00.000Z"),
64
- }),
65
- ]);
66
- expect(await findCallSidTicketCountsByCity(CITY, mayScope())).toEqual(new Map([["CA-multi", 2]]));
67
- });
68
- });
1
+ import {
2
+ findCallSidDraftTicketCountsByCity,
3
+ findCallSidTicketCountsByCity,
4
+ getTicketsCollection,
5
+ ticketStatsDateScopeFromYmd,
6
+ } from "../../../index";
7
+ import { createTicket } from "../../../test-utils/factories";
8
+
9
+ const CITY = "tests" as const;
10
+ const TZ = "Asia/Jerusalem";
11
+ const mayScope = () => ticketStatsDateScopeFromYmd("2026-05-01", "2026-05-31", TZ);
12
+
13
+ describe("tickets statistics getters", () => {
14
+ it("should scope callSid lookups to the provided createdAt range", async () => {
15
+ await getTicketsCollection().insertMany([
16
+ createTicket({
17
+ cityName: CITY,
18
+ callSid: "CA-in-range",
19
+ createdAt: new Date("2026-05-15T10:00:00.000Z"),
20
+ updatedAt: new Date("2026-05-15T10:00:00.000Z"),
21
+ }),
22
+ createTicket({
23
+ cityName: CITY,
24
+ callSid: "CA-out-of-range",
25
+ createdAt: new Date("2024-01-01T10:00:00.000Z"),
26
+ updatedAt: new Date("2024-01-01T10:00:00.000Z"),
27
+ }),
28
+ ]);
29
+ expect(await findCallSidTicketCountsByCity(CITY, mayScope())).toEqual(new Map([["CA-in-range", 1]]));
30
+ });
31
+
32
+ it("should treat whitespace-only event_subject_id as draft for legacy tickets", async () => {
33
+ await getTicketsCollection().insertMany([
34
+ createTicket({
35
+ cityName: CITY,
36
+ callSid: "CA-draft-whitespace",
37
+ createdAt: new Date("2026-05-15T10:00:00.000Z"),
38
+ updatedAt: new Date("2026-05-15T10:00:00.000Z"),
39
+ externalCallFields: { event_subject_id: " \t " },
40
+ }),
41
+ createTicket({
42
+ cityName: CITY,
43
+ callSid: "CA-not-draft",
44
+ createdAt: new Date("2026-05-16T10:00:00.000Z"),
45
+ updatedAt: new Date("2026-05-16T10:00:00.000Z"),
46
+ externalCallFields: { event_subject_id: "100" },
47
+ }),
48
+ ]);
49
+ expect(await findCallSidDraftTicketCountsByCity(CITY, mayScope())).toEqual(
50
+ new Map([["CA-draft-whitespace", 1]]),
51
+ );
52
+ });
53
+
54
+ it("should use isDraft when set, overriding legacy heuristics", async () => {
55
+ await getTicketsCollection().insertMany([
56
+ createTicket({
57
+ cityName: CITY,
58
+ callSid: "CA-explicit-draft",
59
+ isDraft: true,
60
+ createdAt: new Date("2026-05-15T10:00:00.000Z"),
61
+ updatedAt: new Date("2026-05-15T10:00:00.000Z"),
62
+ externalCallFields: { event_subject_id: "100" },
63
+ }),
64
+ createTicket({
65
+ cityName: CITY,
66
+ callSid: "CA-explicit-not-draft",
67
+ isDraft: false,
68
+ createdAt: new Date("2026-05-16T10:00:00.000Z"),
69
+ updatedAt: new Date("2026-05-16T10:00:00.000Z"),
70
+ externalCallFields: {},
71
+ }),
72
+ ]);
73
+ expect(await findCallSidDraftTicketCountsByCity(CITY, mayScope())).toEqual(
74
+ new Map([["CA-explicit-draft", 1]]),
75
+ );
76
+ });
77
+ it("should count multiple tickets on the same callSid", async () => {
78
+ await getTicketsCollection().insertMany([
79
+ createTicket({
80
+ cityName: CITY,
81
+ callSid: "CA-multi",
82
+ createdAt: new Date("2026-05-15T10:00:00.000Z"),
83
+ updatedAt: new Date("2026-05-15T10:00:00.000Z"),
84
+ }),
85
+ createTicket({
86
+ cityName: CITY,
87
+ callSid: "CA-multi",
88
+ createdAt: new Date("2026-05-15T11:00:00.000Z"),
89
+ updatedAt: new Date("2026-05-15T11:00:00.000Z"),
90
+ }),
91
+ ]);
92
+ expect(await findCallSidTicketCountsByCity(CITY, mayScope())).toEqual(new Map([["CA-multi", 2]]));
93
+ });
94
+ });
@@ -1,3 +1,3 @@
1
- export * from "./tickets.getters";
2
- export * from "./tickets.statistics.getters";
3
- export type { Ticket, TicketDoc, SubjectItem, TicketStatsDateScope, TicketSubjectRow } from "./tickets.types";
1
+ export * from "./tickets.getters";
2
+ export * from "./tickets.statistics.getters";
3
+ export type { Ticket, TicketDoc, SubjectItem, TicketStatsDateScope, TicketSubjectRow } from "./tickets.types";
@@ -1,8 +1,8 @@
1
- /** Label used when a ticket has no resolvable department/subject. */
2
- export const UNCLASSIFIED = "ללא מחלקה";
3
-
4
- /** Max execution time (ms) for ticket statistics aggregations. */
5
- export const STATS_MAX_TIME_MS = 30_000;
6
-
7
- /** Default look-back window (days) for ticket statistics date ranges. */
8
- export const DEFAULT_LOOKBACK_DAYS = 30;
1
+ /** Label used when a ticket has no resolvable department/subject. */
2
+ export const UNCLASSIFIED = "ללא מחלקה";
3
+
4
+ /** Max execution time (ms) for ticket statistics aggregations. */
5
+ export const STATS_MAX_TIME_MS = 30_000;
6
+
7
+ /** Default look-back window (days) for ticket statistics date ranges. */
8
+ export const DEFAULT_LOOKBACK_DAYS = 30;
@@ -1,121 +1,121 @@
1
- import { CityName, getDb, ObjectId, Ticket } from "../index";
2
- import { Collection, Filter, ObjectId as MongoObjectId } from "mongodb";
3
-
4
- /**
5
- * Generate a new ticket ID as a string
6
- * @returns A new ObjectId as a string
7
- */
8
- export const generateTicketId = (): string => {
9
- return new ObjectId().toString();
10
- };
11
-
12
- export const getTicketsCollection = (): Collection<Ticket> => {
13
- return getDb().collection<Ticket>("tickets");
14
- };
15
-
16
- export const findTickets = async (
17
- filter: Filter<Ticket> = {},
18
- ): Promise<Ticket[]> => {
19
- return await getTicketsCollection().find(filter).toArray();
20
- };
21
-
22
- export const findTicketsByCallSid = async (
23
- callSid: string,
24
- ): Promise<Ticket[]> => {
25
- return await getTicketsCollection().find({ callSid }).toArray();
26
- };
27
-
28
- export const getTicketById = async (
29
- ticketId: string,
30
- ): Promise<Ticket | null> => {
31
- const ticket = await getTicketsCollection().findOne({
32
- _id: new ObjectId(ticketId),
33
- });
34
- return ticket ? ticket : null;
35
- };
36
-
37
- export const createTicket = async (
38
- ticketData: Omit<Ticket, "_id" | "createdAt" | "updatedAt">,
39
- ticketId?: string,
40
- ): Promise<MongoObjectId> => {
41
- const ticket: Ticket = {
42
- _id: ticketId ? new ObjectId(ticketId) : new ObjectId(),
43
- ...ticketData,
44
- createdAt: new Date(),
45
- updatedAt: new Date(),
46
- };
47
- const { insertedId } = await getTicketsCollection().insertOne(ticket);
48
- return insertedId;
49
- };
50
-
51
- export const updateTicket = async (
52
- ticketId: string,
53
- data: Partial<Omit<Ticket, "_id" | "createdAt" | "updatedAt">>,
54
- ): Promise<Ticket | null> => {
55
- const result = await getTicketsCollection().findOneAndUpdate(
56
- { _id: new ObjectId(ticketId) },
57
- { $set: { ...data, updatedAt: new Date() } },
58
- { returnDocument: "after" },
59
- );
60
- return result || null;
61
- };
62
-
63
- export const deleteTicket = async (ticketId: string): Promise<boolean> => {
64
- const result = await getTicketsCollection().deleteOne({
65
- _id: new ObjectId(ticketId),
66
- });
67
- return result.deletedCount > 0;
68
- };
69
-
70
- export const findTicketByQuery = async (query: Partial<Ticket>) => {
71
- return await getTicketsCollection().findOne(query);
72
- };
73
- /**
74
- * Update ticket files by external call number
75
- */
76
- export const updateTicketFilesByCallNumber = async (params: {
77
- cityName: CityName;
78
- callNumber: string;
79
- image1?: string;
80
- image2?: string;
81
- image3?: string;
82
- }): Promise<boolean> => {
83
- const { cityName, callNumber, image1, image2, image3 } = params;
84
-
85
- const update: any = {};
86
- if (image1) update["externalCallFields.image1"] = image1;
87
- if (image2) update["externalCallFields.image2"] = image2;
88
- if (image3) update["externalCallFields.image3"] = image3;
89
-
90
- const result = await getTicketsCollection().updateOne(
91
- {
92
- cityName: cityName,
93
- "externalCallFields.call_number": callNumber,
94
- },
95
- {
96
- $set: {
97
- ...update,
98
- updatedAt: new Date(),
99
- },
100
- },
101
- );
102
-
103
- return result.matchedCount > 0;
104
- };
105
-
106
- /**
107
- * Remove guestJwt from ticket by external call number
108
- */
109
- export const clearGuestJwtByCallNumber = async (params: {
110
- cityName: CityName;
111
- callNumber: string;
112
- }): Promise<boolean> => {
113
- const { cityName, callNumber } = params;
114
-
115
- const result = await getTicketsCollection().updateOne(
116
- { cityName, "externalCallFields.call_number": callNumber },
117
- { $unset: { guestJwt: "" }, $set: { updatedAt: new Date() } },
118
- );
119
-
120
- return result.matchedCount > 0;
121
- };
1
+ import { CityName, getDb, ObjectId, Ticket } from "../index";
2
+ import { Collection, Filter, ObjectId as MongoObjectId } from "mongodb";
3
+
4
+ /**
5
+ * Generate a new ticket ID as a string
6
+ * @returns A new ObjectId as a string
7
+ */
8
+ export const generateTicketId = (): string => {
9
+ return new ObjectId().toString();
10
+ };
11
+
12
+ export const getTicketsCollection = (): Collection<Ticket> => {
13
+ return getDb().collection<Ticket>("tickets");
14
+ };
15
+
16
+ export const findTickets = async (
17
+ filter: Filter<Ticket> = {},
18
+ ): Promise<Ticket[]> => {
19
+ return await getTicketsCollection().find(filter).toArray();
20
+ };
21
+
22
+ export const findTicketsByCallSid = async (
23
+ callSid: string,
24
+ ): Promise<Ticket[]> => {
25
+ return await getTicketsCollection().find({ callSid }).toArray();
26
+ };
27
+
28
+ export const getTicketById = async (
29
+ ticketId: string,
30
+ ): Promise<Ticket | null> => {
31
+ const ticket = await getTicketsCollection().findOne({
32
+ _id: new ObjectId(ticketId),
33
+ });
34
+ return ticket ? ticket : null;
35
+ };
36
+
37
+ export const createTicket = async (
38
+ ticketData: Omit<Ticket, "_id" | "createdAt" | "updatedAt">,
39
+ ticketId?: string,
40
+ ): Promise<MongoObjectId> => {
41
+ const ticket: Ticket = {
42
+ _id: ticketId ? new ObjectId(ticketId) : new ObjectId(),
43
+ ...ticketData,
44
+ createdAt: new Date(),
45
+ updatedAt: new Date(),
46
+ };
47
+ const { insertedId } = await getTicketsCollection().insertOne(ticket);
48
+ return insertedId;
49
+ };
50
+
51
+ export const updateTicket = async (
52
+ ticketId: string,
53
+ data: Partial<Omit<Ticket, "_id" | "createdAt" | "updatedAt">>,
54
+ ): Promise<Ticket | null> => {
55
+ const result = await getTicketsCollection().findOneAndUpdate(
56
+ { _id: new ObjectId(ticketId) },
57
+ { $set: { ...data, updatedAt: new Date() } },
58
+ { returnDocument: "after" },
59
+ );
60
+ return result || null;
61
+ };
62
+
63
+ export const deleteTicket = async (ticketId: string): Promise<boolean> => {
64
+ const result = await getTicketsCollection().deleteOne({
65
+ _id: new ObjectId(ticketId),
66
+ });
67
+ return result.deletedCount > 0;
68
+ };
69
+
70
+ export const findTicketByQuery = async (query: Partial<Ticket>) => {
71
+ return await getTicketsCollection().findOne(query);
72
+ };
73
+ /**
74
+ * Update ticket files by external call number
75
+ */
76
+ export const updateTicketFilesByCallNumber = async (params: {
77
+ cityName: CityName;
78
+ callNumber: string;
79
+ image1?: string;
80
+ image2?: string;
81
+ image3?: string;
82
+ }): Promise<boolean> => {
83
+ const { cityName, callNumber, image1, image2, image3 } = params;
84
+
85
+ const update: any = {};
86
+ if (image1) update["externalCallFields.image1"] = image1;
87
+ if (image2) update["externalCallFields.image2"] = image2;
88
+ if (image3) update["externalCallFields.image3"] = image3;
89
+
90
+ const result = await getTicketsCollection().updateOne(
91
+ {
92
+ cityName: cityName,
93
+ "externalCallFields.call_number": callNumber,
94
+ },
95
+ {
96
+ $set: {
97
+ ...update,
98
+ updatedAt: new Date(),
99
+ },
100
+ },
101
+ );
102
+
103
+ return result.matchedCount > 0;
104
+ };
105
+
106
+ /**
107
+ * Remove guestJwt from ticket by external call number
108
+ */
109
+ export const clearGuestJwtByCallNumber = async (params: {
110
+ cityName: CityName;
111
+ callNumber: string;
112
+ }): Promise<boolean> => {
113
+ const { cityName, callNumber } = params;
114
+
115
+ const result = await getTicketsCollection().updateOne(
116
+ { cityName, "externalCallFields.call_number": callNumber },
117
+ { $unset: { guestJwt: "" }, $set: { updatedAt: new Date() } },
118
+ );
119
+
120
+ return result.matchedCount > 0;
121
+ };