@talkpilot/core-db 1.3.63 → 1.3.64

package/src/talkpilot/calls/__tests__/calls.statistics.spec.ts

@@ -1,483 +1,483 @@
-import {
-  aggregateCallsHourlyByRange,
-  aggregateCallsRouting,
-  aggregateCallsSummary,
-  aggregateCallsTrend,
-  findCallSidDraftTicketCountsByCity,
-  findCallSidTicketCountsByCity,
-  getCallsCollection,
-  getDepartmentsSubjectsCollection,
-  getTicketsCollection,
-  findSubjectsByCityAndDateRange,
-  rangeDurationDays,
-  rangeDurationMonths,
-  resolveTimeBucketFromRange,
-  ticketStatsDateScopeFromYmd,
-} from "../../../index";
-import type { Call } from "../calls.types";
-import type { CallsStatsFilter } from "../calls.statistics.types";
-import {
-  createDepartmentSubject,
-  createIncomingCallDoc,
-  createOutGoingCallDoc,
-  createTicket,
-} from "../../../test-utils/factories";
-const CLIENT_ID = "stats-client";
-const CITY = "tests" as const;
-const TZ = "Asia/Jerusalem";
-const at = (iso: string) => new Date(iso);
-
-const insertCall = (call: Call) =>
-  getCallsCollection().insertOne({ ...call, env: call.env ?? "test" });
-
-const incoming = (callSid: string, createdAt: string, extra?: Partial<Call>) =>
-  insertCall(
-    createIncomingCallDoc({
-      clientId: CLIENT_ID,
-      callSid,
-      createdAt: at(createdAt),
-      updatedAt: at(extra?.updatedAt?.toISOString() ?? createdAt),
-      ...extra,
-    }),
-  );
-
-const filter = (overrides?: Partial<CallsStatsFilter>): CallsStatsFilter => ({
-  clientId: CLIENT_ID,
-  startStr: "2026-05-01",
-  endStr: "2026-05-31",
-  timezone: TZ,
-  callSidTicketCounts: new Map(),
-  callSidDraftTicketCounts: new Map(),
-  ...overrides,
-});
-
-const ticketDateScope = (statsFilter: CallsStatsFilter) =>
-  ticketStatsDateScopeFromYmd(
-    statsFilter.startStr,
-    statsFilter.endStr,
-    statsFilter.timezone,
-  );
-
-const summaryWithTicketSids = async (overrides?: Partial<CallsStatsFilter>) => {
-  const statsFilter = filter(overrides);
-  const dateScope = ticketDateScope(statsFilter);
-  const callSidTicketCounts = await findCallSidTicketCountsByCity(
-    CITY,
-    dateScope,
-  );
-  const callSidDraftTicketCounts = await findCallSidDraftTicketCountsByCity(
-    CITY,
-    dateScope,
-  );
-  return aggregateCallsSummary(
-    filter({ callSidTicketCounts, callSidDraftTicketCounts, ...overrides }),
-  );
-};
-
-describe("calls statistics getters", () => {
-  beforeEach(async () => {
-    await incoming("CA-with-ticket", "2026-05-10T10:00:00.000Z", {
-      callLength: 120,
-      updatedAt: at("2026-05-10T10:02:00.000Z"),
-    });
-    await incoming("CA-transferred", "2026-05-11T14:00:00.000Z", {
-      callLength: 60,
-      redirectedCall: true,
-      updatedAt: at("2026-05-11T14:01:00.000Z"),
-    });
-    await incoming("CA-hijacked", "2026-05-12T09:00:00.000Z", {
-      callLength: 90,
-      isConferenceCall: true,
-      redirectedCall: false,
-      updatedAt: at("2026-05-12T09:01:30.000Z"),
-    });
-    await insertCall(
-      createOutGoingCallDoc({
-        clientId: CLIENT_ID,
-        callSid: "CA-outgoing",
-        createdAt: at("2026-05-10T11:00:00.000Z"),
-        updatedAt: at("2026-05-10T11:01:00.000Z"),
-      }),
-    );
-    await getTicketsCollection().insertMany([
-      createTicket({
-        cityName: CITY,
-        callSid: "CA-with-ticket",
-        createdAt: at("2026-05-10T10:00:00.000Z"),
-        updatedAt: at("2026-05-10T10:00:00.000Z"),
-        externalCallFields: { event_subject_id: "100" },
-      }),
-      createTicket({
-        cityName: CITY,
-        callSid: "CA-with-ticket",
-        createdAt: at("2026-05-10T10:30:00.000Z"),
-        updatedAt: at("2026-05-10T10:30:00.000Z"),
-        externalCallFields: { event_subject_id: "100" },
-      }),
-    ]);
-  });
-
-  it("should exclude calls outside the filter date range from summary", async () => {
-    await incoming("CA-old", "2024-01-01T10:00:00.000Z", { callLength: 999 });
-    const summary = await aggregateCallsSummary(filter());
-    expect(summary).toMatchObject({ totalCalls: 3, avgDurationSeconds: 90 });
-  });
-
-  it("should aggregate summary with ticket sids and opened-ticket filter", async () => {
-    expect(await summaryWithTicketSids()).toEqual({
-      totalCalls: 3,
-      openTickets: 2,
-      draftTickets: 0,
-      avgDurationSeconds: 90,
-      callsWithTickets: 1,
-    });
-
-    const statsFilter = filter();
-    const callSidTicketCounts = await findCallSidTicketCountsByCity(
-      CITY,
-      ticketDateScope(statsFilter),
-    );
-    const openedOnly = await aggregateCallsSummary(
-      filter({ callSidTicketCounts, ticketStatusFilters: ["opened"] }),
-    );
-    expect(openedOnly).toMatchObject({ totalCalls: 1, openTickets: 2 });
-  });
-
-  it("should classify routing into mutually exclusive buckets", async () => {
-    expect(await aggregateCallsRouting(filter())).toEqual({
-      transferred: 1,
-      hijacked: 1,
-      aiHandled: 1,
-    });
-  });
-
-  it("should aggregate subjects only for calls passing the filter", async () => {
-    await getDepartmentsSubjectsCollection().insertMany([
-      createDepartmentSubject({
-        cityName: CITY,
-        subject_id: "100",
-        subjectName: "Water",
-      }),
-      createDepartmentSubject({
-        cityName: CITY,
-        subject_id: "200",
-        subjectName: "Roads",
-      }),
-      createDepartmentSubject({
-        cityName: CITY,
-        subject_id: "300",
-        subjectName: "Lighting",
-      }),
-    ]);
-    await getTicketsCollection().insertMany([
-      createTicket({
-        cityName: CITY,
-        callSid: "CA-transferred",
-        createdAt: at("2026-05-11T14:00:00.000Z"),
-        updatedAt: at("2026-05-11T14:00:00.000Z"),
-        externalCallFields: { event_subject_id: "200" },
-      }),
-      createTicket({
-        cityName: CITY,
-        callSid: "CA-hijacked",
-        createdAt: at("2026-05-12T09:00:00.000Z"),
-        updatedAt: at("2026-05-12T09:00:00.000Z"),
-        externalCallFields: { event_subject_id: "300" },
-      }),
-    ]);
-
-    const statsFilter = filter();
-    expect(
-      await findSubjectsByCityAndDateRange(
-        CITY,
-        statsFilter,
-        ticketDateScope(statsFilter),
-      ),
-    ).toEqual([
-      { subject: "Water", count: 2 },
-      { subject: "Lighting", count: 1 },
-      { subject: "Roads", count: 1 },
-    ]);
-
-    const transferredOnly = filter({ callRouting: ["transferred"] });
-    expect(
-      await findSubjectsByCityAndDateRange(
-        CITY,
-        transferredOnly,
-        ticketDateScope(transferredOnly),
-      ),
-    ).toEqual([{ subject: "Roads", count: 1 }]);
-  });
-
-  it("should aggregate subjects over a wide date range", async () => {
-    await getDepartmentsSubjectsCollection().insertMany([
-      createDepartmentSubject({
-        cityName: CITY,
-        subject_id: "100",
-        subjectName: "Water",
-      }),
-      createDepartmentSubject({
-        cityName: CITY,
-        subject_id: "200",
-        subjectName: "Roads",
-      }),
-    ]);
-    await incoming("CA-old-roads", "2024-01-01T10:00:00.000Z");
-    await getTicketsCollection().insertOne(
-      createTicket({
-        cityName: CITY,
-        callSid: "CA-old-roads",
-        createdAt: at("2024-01-01T10:00:00.000Z"),
-        updatedAt: at("2024-01-01T10:00:00.000Z"),
-        externalCallFields: { event_subject_id: "200" },
-      }),
-    );
-
-    const statsFilter = filter({
-      startStr: "2024-01-01",
-      endStr: "2026-12-31",
-    });
-    expect(
-      await findSubjectsByCityAndDateRange(
-        CITY,
-        statsFilter,
-        ticketDateScope(statsFilter),
-      ),
-    ).toEqual([
-      { subject: "Water", count: 2 },
-      { subject: "Roads", count: 1 },
-    ]);
-  });
-
-  it("should aggregate hourly buckets with averages and optional hour window", async () => {
-    const statsFilter = filter();
-    const daysInRange = rangeDurationDays(
-      statsFilter.startStr,
-      statsFilter.endStr,
-    );
-    const full = await aggregateCallsHourlyByRange(statsFilter);
-
-    expect(full).toHaveLength(24);
-    expect(full[0]).toEqual({ hour: 0, totalCalls: 0, avgCalls: 0 });
-    expect(full.reduce((sum, h) => sum + h.totalCalls, 0)).toBe(3);
-    expect(full.find((h) => h.hour === 12)).toEqual({
-      hour: 12,
-      totalCalls: 1,
-      avgCalls: Math.round((1 / daysInRange) * 10) / 10,
-    });
-
-    expect(
-      (
-        await aggregateCallsHourlyByRange(
-          filter({ startStr: "2026-05-12", endStr: "2026-05-12" }),
-        )
-      ).find((h) => h.hour === 12),
-    ).toEqual({ hour: 12, totalCalls: 1, avgCalls: 1 });
-
-    const avgForOneCall = Math.round((1 / daysInRange) * 10) / 10;
-    expect(
-      await aggregateCallsHourlyByRange(
-        filter({ hourFrom: "10:00", hourTo: "13:00" }),
-      ),
-    ).toEqual([
-      { hour: 10, totalCalls: 0, avgCalls: 0 },
-      { hour: 11, totalCalls: 0, avgCalls: 0 },
-      { hour: 12, totalCalls: 1, avgCalls: avgForOneCall },
-    ]);
-
-    // hourTo is exclusive: ending at "12:00" stops before the 12:00 call, last bucket is 11.
-    expect(
-      await aggregateCallsHourlyByRange(
-        filter({ hourFrom: "10:00", hourTo: "12:00" }),
-      ),
-    ).toEqual([
-      { hour: 10, totalCalls: 0, avgCalls: 0 },
-      { hour: 11, totalCalls: 0, avgCalls: 0 },
-    ]);
-  });
-
-  it("should emit a wrap-around hour window and count calls on both sides of midnight", async () => {
-    // 2026-05-12 local: 23:30 (20:30Z) and 01:00 (2026-05-12 22:00Z) straddle midnight;
-    // CA-two-am at 02:00 local (2026-05-11 23:00Z) sits exactly on the exclusive end.
-    await incoming("CA-late", "2026-05-12T20:30:00.000Z");
-    await incoming("CA-early", "2026-05-12T22:00:00.000Z");
-    await incoming("CA-two-am", "2026-05-11T23:00:00.000Z");
-    const oneDay = { startStr: "2026-05-12", endStr: "2026-05-13" } as const;
-
-    const buckets = await aggregateCallsHourlyByRange(
-      filter({ ...oneDay, hourFrom: "22:00", hourTo: "02:00" }),
-    );
-
-    // hourTo "02:00" is exclusive: last bucket is 1, and the 02:00 call is not counted.
-    expect(buckets.map((b) => b.hour)).toEqual([22, 23, 0, 1]);
-    expect(buckets.find((b) => b.hour === 23)?.totalCalls).toBe(1);
-    expect(buckets.find((b) => b.hour === 1)?.totalCalls).toBe(1);
-    expect(buckets.reduce((sum, b) => sum + b.totalCalls, 0)).toBe(2);
-  });
-
-  it("should respect wrap-around hour window boundaries on both the first and last day", async () => {
-    await incoming("CA-jun8-morning", "2026-06-08T07:00:00.000Z"); // Jun 8 10:00 local — excluded (first-day guard)
-    await incoming("CA-jun8-night", "2026-06-08T20:30:00.000Z"); // Jun 8 23:30 local — included
-    await incoming("CA-jun9-morning", "2026-06-09T05:00:00.000Z"); // Jun 9 08:00 local — included
-    await incoming("CA-jun9-noon", "2026-06-09T10:30:00.000Z"); // Jun 9 13:30 local — excluded (>= hourTo)
-    await incoming("CA-jun9-evening", "2026-06-09T20:30:00.000Z"); // Jun 9 23:30 local — excluded (last-day guard)
-
-    const twoDay = { startStr: "2026-06-08", endStr: "2026-06-09" } as const;
-    const f = filter({ ...twoDay, hourFrom: "23:00", hourTo: "13:00" });
-
-    // Trend: exactly 1 call per day — Jun 8 at 23:30, Jun 9 at 08:00.
-    expect(await aggregateCallsTrend(f, "day")).toEqual([
-      { bucket: "2026-06-08", totalCalls: 1, openTickets: 0 },
-      { bucket: "2026-06-09", totalCalls: 1, openTickets: 0 },
-    ]);
-
-    // Hourly: hours [23, 0, ..., 12] — only the 2 included calls appear.
-    const hourly = await aggregateCallsHourlyByRange(f);
-    expect(hourly.map((b) => b.hour)).toEqual([
-      23, 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12,
-    ]);
-    expect(hourly.find((b) => b.hour === 23)?.totalCalls).toBe(1); // Jun 8 23:30
-    expect(hourly.find((b) => b.hour === 8)?.totalCalls).toBe(1); // Jun 9 08:00
-    expect(hourly.reduce((sum, b) => sum + b.totalCalls, 0)).toBe(2);
-  });
-
-  it("should fill day trend buckets with zeros", async () => {
-    expect(
-      await aggregateCallsTrend(
-        filter({ startStr: "2026-05-10", endStr: "2026-05-14" }),
-        "day",
-      ),
-    ).toEqual([
-      { bucket: "2026-05-10", totalCalls: 1, openTickets: 0 },
-      { bucket: "2026-05-11", totalCalls: 1, openTickets: 0 },
-      { bucket: "2026-05-12", totalCalls: 1, openTickets: 0 },
-      { bucket: "2026-05-13", totalCalls: 0, openTickets: 0 },
-      { bucket: "2026-05-14", totalCalls: 0, openTickets: 0 },
-    ]);
-  });
-
-  it("should bucket calls by calendar day in filter timezone", async () => {
-    await incoming("CA-jerusalem-midnight", "2026-05-09T21:00:00.000Z", {
-      callLength: 45,
-    });
-    expect(
-      await aggregateCallsTrend(
-        filter({ startStr: "2026-05-10", endStr: "2026-05-12" }),
-        "day",
-      ),
-    ).toEqual([
-      { bucket: "2026-05-10", totalCalls: 2, openTickets: 0 },
-      { bucket: "2026-05-11", totalCalls: 1, openTickets: 0 },
-      { bucket: "2026-05-12", totalCalls: 1, openTickets: 0 },
-    ]);
-  });
-
-  it("should pick month, week, or day bucket from calendar-month span", () => {
-    expect(rangeDurationMonths("2025-06-01", "2026-05-31")).toBe(12);
-    expect(resolveTimeBucketFromRange("2025-06-01", "2026-05-31")).toBe(
-      "month",
-    );
-    expect(resolveTimeBucketFromRange("2026-01-01", "2026-06-30")).toBe("week");
-    expect(resolveTimeBucketFromRange("2026-04-01", "2026-06-30")).toBe("day");
-  });
-
-  it("should fill month trend buckets with zeros", async () => {
-    await incoming("CA-feb", "2026-02-15T10:00:00.000Z");
-    await incoming("CA-apr", "2026-04-15T10:00:00.000Z");
-    const month = await aggregateCallsTrend(
-      filter({ startStr: "2026-01-01", endStr: "2026-06-30" }),
-      "month",
-    );
-    expect(month.map((row) => row.bucket)).toEqual([
-      "2026-01-01",
-      "2026-02-01",
-      "2026-03-01",
-      "2026-04-01",
-      "2026-05-01",
-      "2026-06-01",
-    ]);
-    expect(month.find((row) => row.bucket === "2026-02-01")).toMatchObject({
-      totalCalls: 1,
-      openTickets: 0,
-    });
-    expect(month.find((row) => row.bucket === "2026-05-01")).toMatchObject({
-      totalCalls: 3,
-      openTickets: 0,
-    });
-  });
-
-  it("should fill week trend buckets with zeros", async () => {
-    await incoming("CA-week-2", "2026-05-18T10:00:00.000Z");
-    expect(
-      await aggregateCallsTrend(
-        filter({ startStr: "2026-05-04", endStr: "2026-05-24" }),
-        "week",
-      ),
-    ).toEqual([
-      { bucket: "2026-05-04/2026-05-09", totalCalls: 0, openTickets: 0 },
-      { bucket: "2026-05-10/2026-05-16", totalCalls: 3, openTickets: 0 },
-      { bucket: "2026-05-17/2026-05-23", totalCalls: 1, openTickets: 0 },
-      { bucket: "2026-05-24/2026-05-24", totalCalls: 0, openTickets: 0 },
-    ]);
-  });
-
-  it("should complete every day bucket across a 12-month range without hanging (DST regression)", async () => {
-    const startStr = "2025-07-02";
-    const endStr = "2026-06-02";
-    const startedAt = Date.now();
-    const trend = await aggregateCallsTrend(
-      filter({ startStr, endStr }),
-      "day",
-    );
-    const elapsedMs = Date.now() - startedAt;
-
-    expect(trend).toHaveLength(rangeDurationDays(startStr, endStr));
-    expect(trend[0]).toEqual({
-      bucket: startStr,
-      totalCalls: 0,
-      openTickets: 0,
-    });
-    expect(trend[trend.length - 1].bucket).toBe(endStr);
-    expect(elapsedMs).toBeLessThan(5000);
-  });
-
-  it("should count draft tickets and distinct draft call sids", async () => {
-    const descriptionDraft = createTicket({
-      cityName: CITY,
-      callSid: "CA-hijacked",
-      createdAt: at("2026-05-12T09:00:00.000Z"),
-      updatedAt: at("2026-05-12T09:00:00.000Z"),
-    });
-    descriptionDraft.externalCallFields = { event_description: "draft ticket" };
-    await getTicketsCollection().insertMany([
-      createTicket({
-        cityName: CITY,
-        callSid: "CA-transferred",
-        createdAt: at("2026-05-11T14:00:00.000Z"),
-        updatedAt: at("2026-05-11T14:00:00.000Z"),
-        externalCallFields: { event_subject_id: "100" },
-      }),
-      descriptionDraft,
-      createTicket({
-        cityName: CITY,
-        callSid: "CA-whitespace-draft",
-        createdAt: at("2026-05-12T10:00:00.000Z"),
-        updatedAt: at("2026-05-12T10:00:00.000Z"),
-        externalCallFields: { event_subject_id: "   " },
-      }),
-    ]);
-
-    const statsFilter = filter();
-    const dateScope = ticketDateScope(statsFilter);
-    const callSidDraftTicketCounts = await findCallSidDraftTicketCountsByCity(
-      CITY,
-      dateScope,
-    );
-    const summary = await summaryWithTicketSids();
-
-    expect([...callSidDraftTicketCounts.keys()].sort()).toEqual(
-      ["CA-hijacked", "CA-whitespace-draft"].sort(),
-    );
-    expect(summary).toMatchObject({ openTickets: 4, draftTickets: 1 });
-  });
-});
+import {
+  aggregateCallsHourlyByRange,
+  aggregateCallsRouting,
+  aggregateCallsSummary,
+  aggregateCallsTrend,
+  findCallSidDraftTicketCountsByCity,
+  findCallSidTicketCountsByCity,
+  getCallsCollection,
+  getDepartmentsSubjectsCollection,
+  getTicketsCollection,
+  findSubjectsByCityAndDateRange,
+  rangeDurationDays,
+  rangeDurationMonths,
+  resolveTimeBucketFromRange,
+  ticketStatsDateScopeFromYmd,
+} from "../../../index";
+import type { Call } from "../calls.types";
+import type { CallsStatsFilter } from "../calls.statistics.types";
+import {
+  createDepartmentSubject,
+  createIncomingCallDoc,
+  createOutGoingCallDoc,
+  createTicket,
+} from "../../../test-utils/factories";
+const CLIENT_ID = "stats-client";
+const CITY = "tests" as const;
+const TZ = "Asia/Jerusalem";
+const at = (iso: string) => new Date(iso);
+
+const insertCall = (call: Call) =>
+  getCallsCollection().insertOne({ ...call, env: call.env ?? "test" });
+
+const incoming = (callSid: string, createdAt: string, extra?: Partial<Call>) =>
+  insertCall(
+    createIncomingCallDoc({
+      clientId: CLIENT_ID,
+      callSid,
+      createdAt: at(createdAt),
+      updatedAt: at(extra?.updatedAt?.toISOString() ?? createdAt),
+      ...extra,
+    }),
+  );
+
+const filter = (overrides?: Partial<CallsStatsFilter>): CallsStatsFilter => ({
+  clientId: CLIENT_ID,
+  startStr: "2026-05-01",
+  endStr: "2026-05-31",
+  timezone: TZ,
+  callSidTicketCounts: new Map(),
+  callSidDraftTicketCounts: new Map(),
+  ...overrides,
+});
+
+const ticketDateScope = (statsFilter: CallsStatsFilter) =>
+  ticketStatsDateScopeFromYmd(
+    statsFilter.startStr,
+    statsFilter.endStr,
+    statsFilter.timezone,
+  );
+
+const summaryWithTicketSids = async (overrides?: Partial<CallsStatsFilter>) => {
+  const statsFilter = filter(overrides);
+  const dateScope = ticketDateScope(statsFilter);
+  const callSidTicketCounts = await findCallSidTicketCountsByCity(
+    CITY,
+    dateScope,
+  );
+  const callSidDraftTicketCounts = await findCallSidDraftTicketCountsByCity(
+    CITY,
+    dateScope,
+  );
+  return aggregateCallsSummary(
+    filter({ callSidTicketCounts, callSidDraftTicketCounts, ...overrides }),
+  );
+};
+
+describe("calls statistics getters", () => {
+  beforeEach(async () => {
+    await incoming("CA-with-ticket", "2026-05-10T10:00:00.000Z", {
+      callLength: 120,
+      updatedAt: at("2026-05-10T10:02:00.000Z"),
+    });
+    await incoming("CA-transferred", "2026-05-11T14:00:00.000Z", {
+      callLength: 60,
+      redirectedCall: true,
+      updatedAt: at("2026-05-11T14:01:00.000Z"),
+    });
+    await incoming("CA-hijacked", "2026-05-12T09:00:00.000Z", {
+      callLength: 90,
+      isConferenceCall: true,
+      redirectedCall: false,
+      updatedAt: at("2026-05-12T09:01:30.000Z"),
+    });
+    await insertCall(
+      createOutGoingCallDoc({
+        clientId: CLIENT_ID,
+        callSid: "CA-outgoing",
+        createdAt: at("2026-05-10T11:00:00.000Z"),
+        updatedAt: at("2026-05-10T11:01:00.000Z"),
+      }),
+    );
+    await getTicketsCollection().insertMany([
+      createTicket({
+        cityName: CITY,
+        callSid: "CA-with-ticket",
+        createdAt: at("2026-05-10T10:00:00.000Z"),
+        updatedAt: at("2026-05-10T10:00:00.000Z"),
+        externalCallFields: { event_subject_id: "100" },
+      }),
+      createTicket({
+        cityName: CITY,
+        callSid: "CA-with-ticket",
+        createdAt: at("2026-05-10T10:30:00.000Z"),
+        updatedAt: at("2026-05-10T10:30:00.000Z"),
+        externalCallFields: { event_subject_id: "100" },
+      }),
+    ]);
+  });
+
+  it("should exclude calls outside the filter date range from summary", async () => {
+    await incoming("CA-old", "2024-01-01T10:00:00.000Z", { callLength: 999 });
+    const summary = await aggregateCallsSummary(filter());
+    expect(summary).toMatchObject({ totalCalls: 3, avgDurationSeconds: 90 });
+  });
+
+  it("should aggregate summary with ticket sids and opened-ticket filter", async () => {
+    expect(await summaryWithTicketSids()).toEqual({
+      totalCalls: 3,
+      openTickets: 2,
+      draftTickets: 0,
+      avgDurationSeconds: 90,
+      callsWithTickets: 1,
+    });
+
+    const statsFilter = filter();
+    const callSidTicketCounts = await findCallSidTicketCountsByCity(
+      CITY,
+      ticketDateScope(statsFilter),
+    );
+    const openedOnly = await aggregateCallsSummary(
+      filter({ callSidTicketCounts, ticketStatusFilters: ["opened"] }),
+    );
+    expect(openedOnly).toMatchObject({ totalCalls: 1, openTickets: 2 });
+  });
+
+  it("should classify routing into mutually exclusive buckets", async () => {
+    expect(await aggregateCallsRouting(filter())).toEqual({
+      transferred: 1,
+      hijacked: 1,
+      aiHandled: 1,
+    });
+  });
+
+  it("should aggregate subjects only for calls passing the filter", async () => {
+    await getDepartmentsSubjectsCollection().insertMany([
+      createDepartmentSubject({
+        cityName: CITY,
+        subject_id: "100",
+        subjectName: "Water",
+      }),
+      createDepartmentSubject({
+        cityName: CITY,
+        subject_id: "200",
+        subjectName: "Roads",
+      }),
+      createDepartmentSubject({
+        cityName: CITY,
+        subject_id: "300",
+        subjectName: "Lighting",
+      }),
+    ]);
+    await getTicketsCollection().insertMany([
+      createTicket({
+        cityName: CITY,
+        callSid: "CA-transferred",
+        createdAt: at("2026-05-11T14:00:00.000Z"),
+        updatedAt: at("2026-05-11T14:00:00.000Z"),
+        externalCallFields: { event_subject_id: "200" },
+      }),
+      createTicket({
+        cityName: CITY,
+        callSid: "CA-hijacked",
+        createdAt: at("2026-05-12T09:00:00.000Z"),
+        updatedAt: at("2026-05-12T09:00:00.000Z"),
+        externalCallFields: { event_subject_id: "300" },
+      }),
+    ]);
+
+    const statsFilter = filter();
+    expect(
+      await findSubjectsByCityAndDateRange(
+        CITY,
+        statsFilter,
+        ticketDateScope(statsFilter),
+      ),
+    ).toEqual([
+      { subject: "Water", count: 2 },
+      { subject: "Lighting", count: 1 },
+      { subject: "Roads", count: 1 },
+    ]);
+
+    const transferredOnly = filter({ callRouting: ["transferred"] });
+    expect(
+      await findSubjectsByCityAndDateRange(
+        CITY,
+        transferredOnly,
+        ticketDateScope(transferredOnly),
+      ),
+    ).toEqual([{ subject: "Roads", count: 1 }]);
+  });
+
+  it("should aggregate subjects over a wide date range", async () => {
+    await getDepartmentsSubjectsCollection().insertMany([
+      createDepartmentSubject({
+        cityName: CITY,
+        subject_id: "100",
+        subjectName: "Water",
+      }),
+      createDepartmentSubject({
+        cityName: CITY,
+        subject_id: "200",
+        subjectName: "Roads",
+      }),
+    ]);
+    await incoming("CA-old-roads", "2024-01-01T10:00:00.000Z");
+    await getTicketsCollection().insertOne(
+      createTicket({
+        cityName: CITY,
+        callSid: "CA-old-roads",
+        createdAt: at("2024-01-01T10:00:00.000Z"),
+        updatedAt: at("2024-01-01T10:00:00.000Z"),
+        externalCallFields: { event_subject_id: "200" },
+      }),
+    );
+
+    const statsFilter = filter({
+      startStr: "2024-01-01",
+      endStr: "2026-12-31",
+    });
+    expect(
+      await findSubjectsByCityAndDateRange(
+        CITY,
+        statsFilter,
+        ticketDateScope(statsFilter),
+      ),
+    ).toEqual([
+      { subject: "Water", count: 2 },
+      { subject: "Roads", count: 1 },
+    ]);
+  });
+
+  it("should aggregate hourly buckets with averages and optional hour window", async () => {
+    const statsFilter = filter();
+    const daysInRange = rangeDurationDays(
+      statsFilter.startStr,
+      statsFilter.endStr,
+    );
+    const full = await aggregateCallsHourlyByRange(statsFilter);
+
+    expect(full).toHaveLength(24);
+    expect(full[0]).toEqual({ hour: 0, totalCalls: 0, avgCalls: 0 });
+    expect(full.reduce((sum, h) => sum + h.totalCalls, 0)).toBe(3);
+    expect(full.find((h) => h.hour === 12)).toEqual({
+      hour: 12,
+      totalCalls: 1,
+      avgCalls: Math.round((1 / daysInRange) * 10) / 10,
+    });
+
+    expect(
+      (
+        await aggregateCallsHourlyByRange(
+          filter({ startStr: "2026-05-12", endStr: "2026-05-12" }),
+        )
+      ).find((h) => h.hour === 12),
+    ).toEqual({ hour: 12, totalCalls: 1, avgCalls: 1 });
+
+    const avgForOneCall = Math.round((1 / daysInRange) * 10) / 10;
+    expect(
+      await aggregateCallsHourlyByRange(
+        filter({ hourFrom: "10:00", hourTo: "13:00" }),
+      ),
+    ).toEqual([
+      { hour: 10, totalCalls: 0, avgCalls: 0 },
+      { hour: 11, totalCalls: 0, avgCalls: 0 },
+      { hour: 12, totalCalls: 1, avgCalls: avgForOneCall },
+    ]);
+
+    // hourTo is exclusive: ending at "12:00" stops before the 12:00 call, last bucket is 11.
+    expect(
+      await aggregateCallsHourlyByRange(
+        filter({ hourFrom: "10:00", hourTo: "12:00" }),
+      ),
+    ).toEqual([
+      { hour: 10, totalCalls: 0, avgCalls: 0 },
+      { hour: 11, totalCalls: 0, avgCalls: 0 },
+    ]);
+  });
+
+  it("should emit a wrap-around hour window and count calls on both sides of midnight", async () => {
+    // 2026-05-12 local: 23:30 (20:30Z) and 01:00 (2026-05-12 22:00Z) straddle midnight;
+    // CA-two-am at 02:00 local (2026-05-11 23:00Z) sits exactly on the exclusive end.
+    await incoming("CA-late", "2026-05-12T20:30:00.000Z");
+    await incoming("CA-early", "2026-05-12T22:00:00.000Z");
+    await incoming("CA-two-am", "2026-05-11T23:00:00.000Z");
+    const oneDay = { startStr: "2026-05-12", endStr: "2026-05-13" } as const;
+
+    const buckets = await aggregateCallsHourlyByRange(
+      filter({ ...oneDay, hourFrom: "22:00", hourTo: "02:00" }),
+    );
+
+    // hourTo "02:00" is exclusive: last bucket is 1, and the 02:00 call is not counted.
+    expect(buckets.map((b) => b.hour)).toEqual([22, 23, 0, 1]);
+    expect(buckets.find((b) => b.hour === 23)?.totalCalls).toBe(1);
+    expect(buckets.find((b) => b.hour === 1)?.totalCalls).toBe(1);
+    expect(buckets.reduce((sum, b) => sum + b.totalCalls, 0)).toBe(2);
+  });
+
+  it("should respect wrap-around hour window boundaries on both the first and last day", async () => {
+    await incoming("CA-jun8-morning", "2026-06-08T07:00:00.000Z"); // Jun 8 10:00 local — excluded (first-day guard)
+    await incoming("CA-jun8-night", "2026-06-08T20:30:00.000Z"); // Jun 8 23:30 local — included
+    await incoming("CA-jun9-morning", "2026-06-09T05:00:00.000Z"); // Jun 9 08:00 local — included
+    await incoming("CA-jun9-noon", "2026-06-09T10:30:00.000Z"); // Jun 9 13:30 local — excluded (>= hourTo)
+    await incoming("CA-jun9-evening", "2026-06-09T20:30:00.000Z"); // Jun 9 23:30 local — excluded (last-day guard)
+
+    const twoDay = { startStr: "2026-06-08", endStr: "2026-06-09" } as const;
+    const f = filter({ ...twoDay, hourFrom: "23:00", hourTo: "13:00" });
+
+    // Trend: exactly 1 call per day — Jun 8 at 23:30, Jun 9 at 08:00.
+    expect(await aggregateCallsTrend(f, "day")).toEqual([
+      { bucket: "2026-06-08", totalCalls: 1, openTickets: 0 },
+      { bucket: "2026-06-09", totalCalls: 1, openTickets: 0 },
+    ]);
+
+    // Hourly: hours [23, 0, ..., 12] — only the 2 included calls appear.
+    const hourly = await aggregateCallsHourlyByRange(f);
+    expect(hourly.map((b) => b.hour)).toEqual([
+      23, 0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12,
+    ]);
+    expect(hourly.find((b) => b.hour === 23)?.totalCalls).toBe(1); // Jun 8 23:30
+    expect(hourly.find((b) => b.hour === 8)?.totalCalls).toBe(1); // Jun 9 08:00
+    expect(hourly.reduce((sum, b) => sum + b.totalCalls, 0)).toBe(2);
+  });
+
+  it("should fill day trend buckets with zeros", async () => {
+    expect(
+      await aggregateCallsTrend(
+        filter({ startStr: "2026-05-10", endStr: "2026-05-14" }),
+        "day",
+      ),
+    ).toEqual([
+      { bucket: "2026-05-10", totalCalls: 1, openTickets: 0 },
+      { bucket: "2026-05-11", totalCalls: 1, openTickets: 0 },
+      { bucket: "2026-05-12", totalCalls: 1, openTickets: 0 },
+      { bucket: "2026-05-13", totalCalls: 0, openTickets: 0 },
+      { bucket: "2026-05-14", totalCalls: 0, openTickets: 0 },
+    ]);
+  });
+
+  it("should bucket calls by calendar day in filter timezone", async () => {
+    await incoming("CA-jerusalem-midnight", "2026-05-09T21:00:00.000Z", {
+      callLength: 45,
+    });
+    expect(
+      await aggregateCallsTrend(
+        filter({ startStr: "2026-05-10", endStr: "2026-05-12" }),
+        "day",
+      ),
+    ).toEqual([
+      { bucket: "2026-05-10", totalCalls: 2, openTickets: 0 },
+      { bucket: "2026-05-11", totalCalls: 1, openTickets: 0 },
+      { bucket: "2026-05-12", totalCalls: 1, openTickets: 0 },
+    ]);
+  });
+
+  it("should pick month, week, or day bucket from calendar-month span", () => {
+    expect(rangeDurationMonths("2025-06-01", "2026-05-31")).toBe(12);
+    expect(resolveTimeBucketFromRange("2025-06-01", "2026-05-31")).toBe(
+      "month",
+    );
+    expect(resolveTimeBucketFromRange("2026-01-01", "2026-06-30")).toBe("week");
+    expect(resolveTimeBucketFromRange("2026-04-01", "2026-06-30")).toBe("day");
+  });
+
+  it("should fill month trend buckets with zeros", async () => {
+    await incoming("CA-feb", "2026-02-15T10:00:00.000Z");
+    await incoming("CA-apr", "2026-04-15T10:00:00.000Z");
+    const month = await aggregateCallsTrend(
+      filter({ startStr: "2026-01-01", endStr: "2026-06-30" }),
+      "month",
+    );
+    expect(month.map((row) => row.bucket)).toEqual([
+      "2026-01-01",
+      "2026-02-01",
+      "2026-03-01",
+      "2026-04-01",
+      "2026-05-01",
+      "2026-06-01",
+    ]);
+    expect(month.find((row) => row.bucket === "2026-02-01")).toMatchObject({
+      totalCalls: 1,
+      openTickets: 0,
+    });
+    expect(month.find((row) => row.bucket === "2026-05-01")).toMatchObject({
+      totalCalls: 3,
+      openTickets: 0,
+    });
+  });
+
+  it("should fill week trend buckets with zeros", async () => {
+    await incoming("CA-week-2", "2026-05-18T10:00:00.000Z");
+    expect(
+      await aggregateCallsTrend(
+        filter({ startStr: "2026-05-04", endStr: "2026-05-24" }),
+        "week",
+      ),
+    ).toEqual([
+      { bucket: "2026-05-04/2026-05-09", totalCalls: 0, openTickets: 0 },
+      { bucket: "2026-05-10/2026-05-16", totalCalls: 3, openTickets: 0 },
+      { bucket: "2026-05-17/2026-05-23", totalCalls: 1, openTickets: 0 },
+      { bucket: "2026-05-24/2026-05-24", totalCalls: 0, openTickets: 0 },
+    ]);
+  });
+
+  it("should complete every day bucket across a 12-month range without hanging (DST regression)", async () => {
+    const startStr = "2025-07-02";
+    const endStr = "2026-06-02";
+    const startedAt = Date.now();
+    const trend = await aggregateCallsTrend(
+      filter({ startStr, endStr }),
+      "day",
+    );
+    const elapsedMs = Date.now() - startedAt;
+
+    expect(trend).toHaveLength(rangeDurationDays(startStr, endStr));
+    expect(trend[0]).toEqual({
+      bucket: startStr,
+      totalCalls: 0,
+      openTickets: 0,
+    });
+    expect(trend[trend.length - 1].bucket).toBe(endStr);
+    expect(elapsedMs).toBeLessThan(5000);
+  });
+
+  it("should count draft tickets and distinct draft call sids", async () => {
+    const descriptionDraft = createTicket({
+      cityName: CITY,
+      callSid: "CA-hijacked",
+      createdAt: at("2026-05-12T09:00:00.000Z"),
+      updatedAt: at("2026-05-12T09:00:00.000Z"),
+    });
+    descriptionDraft.externalCallFields = { event_description: "draft ticket" };
+    await getTicketsCollection().insertMany([
+      createTicket({
+        cityName: CITY,
+        callSid: "CA-transferred",
+        createdAt: at("2026-05-11T14:00:00.000Z"),
+        updatedAt: at("2026-05-11T14:00:00.000Z"),
+        externalCallFields: { event_subject_id: "100" },
+      }),
+      descriptionDraft,
+      createTicket({
+        cityName: CITY,
+        callSid: "CA-whitespace-draft",
+        createdAt: at("2026-05-12T10:00:00.000Z"),
+        updatedAt: at("2026-05-12T10:00:00.000Z"),
+        externalCallFields: { event_subject_id: "   " },
+      }),
+    ]);
+
+    const statsFilter = filter();
+    const dateScope = ticketDateScope(statsFilter);
+    const callSidDraftTicketCounts = await findCallSidDraftTicketCountsByCity(
+      CITY,
+      dateScope,
+    );
+    const summary = await summaryWithTicketSids();
+
+    expect([...callSidDraftTicketCounts.keys()].sort()).toEqual(
+      ["CA-hijacked", "CA-whitespace-draft"].sort(),
+    );
+    expect(summary).toMatchObject({ openTickets: 4, draftTickets: 1 });
+  });
+});