@synteq/cli 0.1.0

package/dist/commands/team.js

@@ -0,0 +1,123 @@
+import { Args, Flags } from "@oclif/core";
+import select from "@inquirer/select";
+import { BaseCommand } from "../base/command.js";
+import { shortId } from "../ui/table.js";
+import { panel } from "../ui/wizard.js";
+export default class TeamCmd extends BaseCommand {
+    static description = "Show or switch the active team.";
+    static examples = [
+        "<%= config.bin %> team",
+        "<%= config.bin %> team synteq",
+        "<%= config.bin %> team --pick",
+        "<%= config.bin %> team --list",
+    ];
+    static args = {
+        query: Args.string({
+            description: "Team name substring or id prefix to switch to.",
+            required: false,
+        }),
+    };
+    static flags = {
+        list: Flags.boolean({ description: "List every team you belong to." }),
+        pick: Flags.boolean({
+            description: "Force the interactive picker even when a query matches.",
+        }),
+    };
+    async run() {
+        await this.initClients();
+        const { args, flags } = await this.parse(TeamCmd);
+        const { api, tokens, config } = this.clients;
+        try {
+            const teams = await api.auth.teams();
+            if (teams.length === 0) {
+                this.log("You don't belong to any teams yet.");
+                return;
+            }
+            const activeId = config.get().active_team_id;
+            const current = (activeId ? teams.find((t) => t.id === activeId) : undefined) ??
+                teams.find((t) => t.is_default) ??
+                teams[0];
+            if (flags.list) {
+                this.emit(teams, () => this.renderList(teams, current?.id));
+                return;
+            }
+            let candidates = teams;
+            let autoSwitch = false;
+            if (args.query) {
+                const q = args.query.toLowerCase();
+                const matches = teams.filter((t) => t.name.toLowerCase().includes(q) || t.id.toLowerCase().startsWith(q));
+                if (matches.length === 0) {
+                    this.error(`No team matches "${args.query}".`, { exit: 1 });
+                }
+                candidates = matches;
+                autoSwitch = matches.length === 1 && !flags.pick;
+            }
+            if (this.outputFormat === "json" && !autoSwitch) {
+                this.log(JSON.stringify({ current, teams, candidates: args.query ? candidates : undefined }, null, 2));
+                return;
+            }
+            const target = autoSwitch
+                ? candidates[0]
+                : await this.headerAndPick(current, candidates, teams.length);
+            if (target.id === current?.id) {
+                this.log(`Already on ${target.name}.`);
+                return;
+            }
+            config.set({ active_team_id: target.id });
+            const existing = await tokens.read();
+            if (existing) {
+                await tokens.write({ ...existing, team_id: target.id });
+            }
+            try {
+                await api.request("POST", `/account/teams/${target.id}/set-default`);
+            }
+            catch { }
+            this.log(`Active team: ${target.name} (${shortId(target.id)})`);
+        }
+        catch (err) {
+            this.fail(err);
+        }
+    }
+    async headerAndPick(current, candidates, totalTeams) {
+        if (current) {
+            this.log(panel("Current team", [
+                ["Name", current.name],
+                ["Id", current.id],
+                ["Role", current.my_role ?? (current.is_owner ? "owner" : "member")],
+                ["Resource count", current.resource_count],
+            ]));
+            this.log("");
+        }
+        if (candidates.length <= 1 && current && candidates[0]?.id === current.id) {
+            this.log(`You belong to ${totalTeams} team${totalTeams === 1 ? "" : "s"}.`);
+            return current;
+        }
+        if (!process.stdout.isTTY || !process.stdin.isTTY) {
+            this.error("Pass a team name/id to switch, or run from a terminal to pick interactively.", { exit: 1 });
+        }
+        this.log("All teams:");
+        const choice = await select({
+            message: "Use ↑ ↓ to navigate, Enter to confirm",
+            default: current?.id,
+            pageSize: Math.min(10, candidates.length),
+            choices: candidates.map((t) => ({
+                name: `${t.id === current?.id ? "●" : "○"} ${t.name}`,
+                value: t.id,
+                description: `${shortId(t.id)} · ${t.my_role ?? (t.is_owner ? "owner" : "member")}`,
+            })),
+        });
+        const picked = candidates.find((t) => t.id === choice);
+        if (!picked) {
+            this.error("No team selected.", { exit: 1 });
+        }
+        return picked;
+    }
+    renderList(teams, activeId) {
+        for (const t of teams) {
+            const marker = t.id === activeId ? "●" : "○";
+            const role = t.my_role ?? (t.is_owner ? "owner" : "member");
+            this.log(`${marker} ${shortId(t.id)}  ${role.padEnd(10)} ${t.name}`);
+        }
+    }
+}
+//# sourceMappingURL=team.js.map

package/dist/commands/team.js.map

@@ -0,0 +1 @@
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package/dist/commands/tickets/close.d.ts

@@ -0,0 +1,13 @@
+import { BaseCommand } from "../../base/command.js";
+export default class TicketClose extends BaseCommand {
+    static aliases: string[];
+    static description: string;
+    static examples: string[];
+    static args: {
+        id: import("@oclif/core/interfaces").Arg<string, Record<string, unknown>>;
+    };
+    static flags: {
+        resolved: import("@oclif/core/interfaces").BooleanFlag<boolean>;
+    };
+    run(): Promise<void>;
+}

package/dist/commands/tickets/close.js

@@ -0,0 +1,39 @@
+import { Args, Flags } from "@oclif/core";
+import { BaseCommand } from "../../base/command.js";
+import { statusColor } from "../../ui/glyphs.js";
+import { resolveTicketId } from "../../ui/ticket-resolve.js";
+export default class TicketClose extends BaseCommand {
+    static aliases = ["ticket:close"];
+    static description = "Close a support ticket (mark it closed, or --resolved).";
+    static examples = [
+        "<%= config.bin %> ticket close 019f3386-de17",
+        "<%= config.bin %> ticket close 019f3386-de17 --resolved  # mark resolved instead of closed",
+    ];
+    static args = {
+        id: Args.string({
+            description: "Ticket UUID, or the #display number from `ticket list`.",
+            required: true,
+        }),
+    };
+    static flags = {
+        resolved: Flags.boolean({
+            description: "Mark the ticket resolved instead of closed (both are terminal, owner-only).",
+        }),
+    };
+    async run() {
+        await this.initClients();
+        const { args, flags } = await this.parse(TicketClose);
+        try {
+            const status = flags.resolved ? "resolved" : "closed";
+            const id = await resolveTicketId(this.clients.api, args.id);
+            const ticket = await this.clients.api.tickets.setStatus(id, status);
+            this.emit(ticket, () => {
+                this.log(`Ticket #${ticket.display_id} is now ${statusColor(ticket.status)}.`);
+            });
+        }
+        catch (err) {
+            this.fail(err);
+        }
+    }
+}
+//# sourceMappingURL=close.js.map

package/dist/commands/tickets/close.js.map

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package/dist/commands/tickets/create.d.ts

@@ -0,0 +1,16 @@
+import { BaseCommand } from "../../base/command.js";
+export default class TicketCreate extends BaseCommand {
+    static aliases: string[];
+    static description: string;
+    static examples: string[];
+    static flags: {
+        subject: import("@oclif/core/interfaces").OptionFlag<string, import("@oclif/core/interfaces").CustomOptions>;
+        message: import("@oclif/core/interfaces").OptionFlag<string, import("@oclif/core/interfaces").CustomOptions>;
+        department: import("@oclif/core/interfaces").OptionFlag<string | undefined, import("@oclif/core/interfaces").CustomOptions>;
+        priority: import("@oclif/core/interfaces").OptionFlag<string, import("@oclif/core/interfaces").CustomOptions>;
+        "team-id": import("@oclif/core/interfaces").OptionFlag<string | undefined, import("@oclif/core/interfaces").CustomOptions>;
+        "no-interactive": import("@oclif/core/interfaces").BooleanFlag<boolean>;
+    };
+    run(): Promise<void>;
+    private resolveDepartment;
+}

package/dist/commands/tickets/create.js

@@ -0,0 +1,111 @@
+import { Flags } from "@oclif/core";
+import { BaseCommand } from "../../base/command.js";
+import { readStdin } from "../../ui/stdin.js";
+import { isInteractive, pickFromCatalog } from "../../ui/wizard.js";
+const PRIORITIES = ["low", "normal", "high", "urgent"];
+export default class TicketCreate extends BaseCommand {
+    static aliases = ["ticket:create"];
+    static description = [
+        "Create a support ticket.",
+        "",
+        "--department accepts a department key or a name substring; on a TTY an",
+        "ambiguous/missing value opens a picker. Piped/--no-interactive runs must",
+        "pass an unambiguous --department. Use --message - to read the body from stdin.",
+    ].join("\n");
+    static examples = [
+        '<%= config.bin %> ticket create --subject "Cannot SSH after reboot" --message "Port 22 refuses since maintenance." --department technical',
+        '<%= config.bin %> ticket create --subject "Refund duplicate charge" --message "INV-104 billed twice." --department billing --priority high',
+        'cat body.txt | <%= config.bin %> ticket create --subject "Long report" --message - --department technical',
+    ];
+    static flags = {
+        subject: Flags.string({
+            description: "Ticket subject line (3-100 characters).",
+            required: true,
+        }),
+        message: Flags.string({
+            description: 'Opening message body (10-5000 characters). Pass "-" to read from stdin.',
+            required: true,
+        }),
+        department: Flags.string({
+            description: "Department key or name substring (see `ticket departments`). Required when piped or --no-interactive.",
+        }),
+        priority: Flags.string({
+            description: "Priority: low | normal | high | urgent (default normal).",
+            options: PRIORITIES,
+            default: "normal",
+        }),
+        "team-id": Flags.string({
+            description: "File under a specific team id (defaults server-side to your default team). You must belong to it.",
+        }),
+        "no-interactive": Flags.boolean({
+            description: "Never prompt; require an unambiguous --department (implied when output is piped).",
+        }),
+    };
+    async run() {
+        await this.initClients();
+        const { flags } = await this.parse(TicketCreate);
+        const { api } = this.clients;
+        try {
+            let body = flags.message;
+            if (body === "-") {
+                body = (await readStdin()).replace(/\r?\n$/, "");
+                if (!body) {
+                    this.error("No message body on stdin (--message -).", { exit: 1 });
+                }
+            }
+            const canPrompt = isInteractive() && this.outputFormat === "table" && !flags["no-interactive"];
+            const departments = await api.tickets.departments();
+            const departmentKey = await this.resolveDepartment(departments, flags.department, canPrompt);
+            const ticket = await api.tickets.create({
+                subject: flags.subject,
+                body,
+                priority: flags.priority,
+                department: departmentKey,
+                team_id: flags["team-id"] ?? undefined,
+            });
+            this.emit(ticket, () => {
+                this.log(`Created ticket #${ticket.display_id} (${ticket.id}).`);
+                this.log(`  Subject:    ${ticket.subject}`);
+                this.log(`  Department: ${ticket.department}`);
+                this.log(`  Status:     ${ticket.status}`);
+                this.log(`  Reply with: synteq ticket reply ${ticket.id} --message "…"`);
+            });
+        }
+        catch (err) {
+            this.fail(err);
+        }
+    }
+    async resolveDepartment(departments, raw, canPrompt) {
+        if (departments.length === 0) {
+            this.error("No departments are available to open a ticket against.", { exit: 1 });
+        }
+        if (raw && raw.trim()) {
+            const needle = raw.trim().toLowerCase();
+            const exact = departments.find((d) => d.key.toLowerCase() === needle);
+            if (exact)
+                return exact.key;
+            const matches = departments.filter((d) => d.key.toLowerCase().includes(needle) || d.name.toLowerCase().includes(needle));
+            if (matches.length === 1)
+                return matches[0].key;
+            if (matches.length === 0) {
+                if (!canPrompt) {
+                    this.error(`No department matches "${raw}". Choose one of: ${departments.map((d) => d.key).join(", ")}.`, { exit: 1 });
+                }
+                this.log(`No department matches "${raw}". Pick one:`);
+            }
+            else {
+                if (!canPrompt) {
+                    this.error(`"${raw}" is ambiguous — matches ${matches.map((d) => d.key).join(", ")}. Pass an exact key.`, { exit: 1 });
+                }
+                this.log(`"${raw}" is ambiguous. Pick one:`);
+            }
+        }
+        else if (!canPrompt) {
+            this.error(`--department is required (piped/--no-interactive). Choose one of: ${departments
+                .map((d) => d.key)
+                .join(", ")}.`, { exit: 1 });
+        }
+        return pickFromCatalog("Department", departments.map((d) => ({ value: d.key, name: d.name, description: d.key })));
+    }
+}
+//# sourceMappingURL=create.js.map

package/dist/commands/tickets/create.js.map

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package/dist/commands/tickets/departments.d.ts

@@ -0,0 +1,7 @@
+import { BaseCommand } from "../../base/command.js";
+export default class TicketDepartments extends BaseCommand {
+    static aliases: string[];
+    static description: string;
+    static examples: string[];
+    run(): Promise<void>;
+}

package/dist/commands/tickets/departments.js

@@ -0,0 +1,27 @@
+import { BaseCommand } from "../../base/command.js";
+import { renderTable } from "../../ui/table.js";
+export default class TicketDepartments extends BaseCommand {
+    static aliases = ["ticket:departments"];
+    static description = "List support departments you can open a ticket against.";
+    static examples = [
+        "<%= config.bin %> ticket departments",
+        "<%= config.bin %> ticket departments -o json  # raw [{key,name}] for scripts",
+    ];
+    async run() {
+        await this.initClients();
+        try {
+            const depts = await this.clients.api.tickets.departments();
+            this.emit(depts, () => {
+                if (depts.length === 0) {
+                    this.log("No departments available.");
+                    return;
+                }
+                this.log(renderTable(["KEY", "NAME"], depts.map((d) => [d.key, d.name])));
+            });
+        }
+        catch (err) {
+            this.fail(err);
+        }
+    }
+}
+//# sourceMappingURL=departments.js.map

package/dist/commands/tickets/departments.js.map

@@ -0,0 +1 @@
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package/dist/commands/tickets/list.d.ts

@@ -0,0 +1,10 @@
+import { BaseCommand } from "../../base/command.js";
+export default class TicketList extends BaseCommand {
+    static aliases: string[];
+    static description: string;
+    static examples: string[];
+    static flags: {
+        status: import("@oclif/core/interfaces").OptionFlag<string | undefined, import("@oclif/core/interfaces").CustomOptions>;
+    };
+    run(): Promise<void>;
+}

package/dist/commands/tickets/list.js

@@ -0,0 +1,66 @@
+import { Flags } from "@oclif/core";
+import { BaseCommand } from "../../base/command.js";
+import { renderTable, shortId } from "../../ui/table.js";
+import { statusColor } from "../../ui/glyphs.js";
+const STATUSES = [
+    "open",
+    "in_progress",
+    "waiting_customer",
+    "waiting_staff",
+    "resolved",
+    "closed",
+];
+export default class TicketList extends BaseCommand {
+    static aliases = ["ticket:list"];
+    static description = "List your support tickets.";
+    static examples = [
+        "<%= config.bin %> ticket list",
+        "<%= config.bin %> ticket list --status open",
+        "<%= config.bin %> ticket list --status waiting_customer",
+        "<%= config.bin %> ticket list -o json  # full payload incl. message thread",
+    ];
+    static flags = {
+        status: Flags.string({
+            description: "Filter by status (client-side): open | in_progress | waiting_customer | waiting_staff | resolved | closed.",
+            options: STATUSES,
+        }),
+    };
+    async run() {
+        await this.initClients();
+        const { flags } = await this.parse(TicketList);
+        try {
+            let tickets = await this.clients.api.tickets.list();
+            if (flags.status) {
+                tickets = tickets.filter((t) => t.status === flags.status);
+            }
+            this.emit(tickets, () => {
+                if (tickets.length === 0) {
+                    this.log(flags.status
+                        ? `No tickets with status "${flags.status}".`
+                        : "No tickets. Create one with `synteq ticket create`.");
+                    return;
+                }
+                this.log(renderTable(["ID", "#", "SUBJECT", "STATUS", "PRIORITY", "DEPT", "UPDATED"], tickets.map((t) => [
+                    shortId(t.id),
+                    `#${t.display_id}`,
+                    t.subject,
+                    statusColor(t.status),
+                    t.priority,
+                    t.department,
+                    formatDate(t.updated_at),
+                ])));
+            });
+        }
+        catch (err) {
+            this.fail(err);
+        }
+    }
+}
+function formatDate(iso) {
+    const d = new Date(iso);
+    if (Number.isNaN(d.getTime()))
+        return iso;
+    const pad = (n) => String(n).padStart(2, "0");
+    return `${d.getFullYear()}-${pad(d.getMonth() + 1)}-${pad(d.getDate())} ${pad(d.getHours())}:${pad(d.getMinutes())}`;
+}
+//# sourceMappingURL=list.js.map

package/dist/commands/tickets/list.js.map

@@ -0,0 +1 @@
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package/dist/commands/tickets/open.d.ts

@@ -0,0 +1,10 @@
+import { BaseCommand } from "../../base/command.js";
+export default class TicketOpen extends BaseCommand {
+    static aliases: string[];
+    static description: string;
+    static examples: string[];
+    static args: {
+        id: import("@oclif/core/interfaces").Arg<string, Record<string, unknown>>;
+    };
+    run(): Promise<void>;
+}

package/dist/commands/tickets/open.js

@@ -0,0 +1,70 @@
+import { Args } from "@oclif/core";
+import { BaseCommand } from "../../base/command.js";
+import { panel } from "../../ui/wizard.js";
+import { statusColor, dim } from "../../ui/glyphs.js";
+import { resolveTicketId } from "../../ui/ticket-resolve.js";
+export default class TicketOpen extends BaseCommand {
+    static aliases = ["ticket:open"];
+    static description = "Open a ticket to read its header and full message thread.";
+    static examples = [
+        "<%= config.bin %> ticket open 82",
+        "<%= config.bin %> ticket open 019f3386-de17-77d1-a081-68686c258a83 -o json  # { ticket, messages }",
+    ];
+    static args = {
+        id: Args.string({
+            description: "Ticket UUID, or the #display number from `ticket list` (e.g. 82 or #82).",
+            required: true,
+        }),
+    };
+    async run() {
+        await this.initClients();
+        const { args } = await this.parse(TicketOpen);
+        try {
+            const id = await resolveTicketId(this.clients.api, args.id);
+            const [ticket, messages] = await Promise.all([
+                this.clients.api.tickets.get(id),
+                this.clients.api.tickets.messages(id),
+            ]);
+            this.emit({ ticket, messages }, () => {
+                this.log(panel(`Ticket #${ticket.display_id}`, [
+                    ["Subject", ticket.subject],
+                    ["Status", statusColor(ticket.status)],
+                    ["Priority", ticket.priority],
+                    ["Department", ticket.department],
+                    ["Team", ticket.team_name],
+                    ["Opened", formatDate(ticket.created_at)],
+                    ["Updated", formatDate(ticket.updated_at)],
+                    ["Assigned to", ticket.assigned_to_name],
+                    ["Messages", messages.length],
+                ]));
+                this.log("");
+                if (messages.length === 0) {
+                    this.log("No messages on this ticket.");
+                    return;
+                }
+                for (const m of messages) {
+                    const who = m.is_staff
+                        ? `${m.author_name ?? "Staff"} (staff)`
+                        : m.author_name ?? m.author_email ?? "You";
+                    this.log(dim(`${who} · ${formatDate(m.created_at)}`));
+                    this.log(m.body.trimEnd());
+                    if (m.attachments.length > 0) {
+                        this.log(dim(`  attachments: ${m.attachments.map((a) => a.filename).join(", ")}`));
+                    }
+                    this.log("");
+                }
+            });
+        }
+        catch (err) {
+            this.fail(err);
+        }
+    }
+}
+function formatDate(iso) {
+    const d = new Date(iso);
+    if (Number.isNaN(d.getTime()))
+        return iso;
+    const pad = (n) => String(n).padStart(2, "0");
+    return `${d.getFullYear()}-${pad(d.getMonth() + 1)}-${pad(d.getDate())} ${pad(d.getHours())}:${pad(d.getMinutes())}`;
+}
+//# sourceMappingURL=open.js.map

package/dist/commands/tickets/open.js.map

@@ -0,0 +1 @@
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package/dist/commands/tickets/reply.d.ts

@@ -0,0 +1,13 @@
+import { BaseCommand } from "../../base/command.js";
+export default class TicketReply extends BaseCommand {
+    static aliases: string[];
+    static description: string;
+    static examples: string[];
+    static args: {
+        id: import("@oclif/core/interfaces").Arg<string, Record<string, unknown>>;
+    };
+    static flags: {
+        message: import("@oclif/core/interfaces").OptionFlag<string, import("@oclif/core/interfaces").CustomOptions>;
+    };
+    run(): Promise<void>;
+}

package/dist/commands/tickets/reply.js

@@ -0,0 +1,48 @@
+import { Args, Flags } from "@oclif/core";
+import { BaseCommand } from "../../base/command.js";
+import { readStdin } from "../../ui/stdin.js";
+import { resolveTicketId } from "../../ui/ticket-resolve.js";
+export default class TicketReply extends BaseCommand {
+    static aliases = ["ticket:reply"];
+    static description = "Reply to a support ticket, appending a message to its thread.";
+    static examples = [
+        '<%= config.bin %> ticket reply 019f3386-de17 --message "Public IP is 192.0.2.10; ssh status attached."',
+        "cat reply.txt | <%= config.bin %> ticket reply 019f3386-de17 --message -",
+    ];
+    static args = {
+        id: Args.string({
+            description: "Ticket UUID, or the #display number from `ticket list`.",
+            required: true,
+        }),
+    };
+    static flags = {
+        message: Flags.string({
+            description: 'Reply body (1-5000 characters, non-blank). Pass "-" to read from stdin.',
+            required: true,
+        }),
+    };
+    async run() {
+        await this.initClients();
+        const { args, flags } = await this.parse(TicketReply);
+        try {
+            let body = flags.message;
+            if (body === "-") {
+                body = (await readStdin()).replace(/\r?\n$/, "");
+            }
+            if (!body.trim()) {
+                this.error("Reply body cannot be blank.", { exit: 1 });
+            }
+            const id = await resolveTicketId(this.clients.api, args.id);
+            const msg = await this.clients.api.tickets.reply(id, { body });
+            this.emit(msg, () => {
+                const raw = args.id.replace(/^#/, "");
+                const label = /^\d+$/.test(raw) ? `ticket #${raw}` : "the ticket";
+                this.log(`Reply posted to ${label}.`);
+            });
+        }
+        catch (err) {
+            this.fail(err);
+        }
+    }
+}
+//# sourceMappingURL=reply.js.map

package/dist/commands/tickets/reply.js.map

@@ -0,0 +1 @@
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package/dist/commands/transit.d.ts

@@ -0,0 +1,9 @@
+import { BaseCommand } from "../base/command.js";
+export default class Transit extends BaseCommand {
+    static description: string;
+    static examples: string[];
+    static flags: {
+        project: import("@oclif/core/interfaces").OptionFlag<string | undefined, import("@oclif/core/interfaces").CustomOptions>;
+    };
+    run(): Promise<void>;
+}