@supportbridge/sdk 0.9.6 → 0.9.7

package/CHANGELOG.md

@@ -2,6 +2,10 @@
 
 ## Unreleased
 
+## 0.9.7
+
+- Redesigns the embedded support chat around the assigned human representative, vendor identity, handoff context, quieter message styling, personalized waiting and composer states, reliable typing/read signals, and distinct user-ended and representative-resolved outcomes.
+
 ## 0.9.6
 
 - Relays the exact App2 manual-offer message in the model-visible MCP tool result and exposes it as `support_offer_message` structured data.

package/dist/install.d.ts

@@ -1,6 +1,7 @@
 import { registerAppResource, registerAppTool } from "@modelcontextprotocol/ext-apps/server";
 import { SupportBridgeClient, type SupportBridgeClientOptions } from "./client.js";
 import { SupportBridgeControlPlane } from "./control-plane.js";
+import { type SupportChatAppOptions } from "./mcp-app.js";
 import { type McpInstrumentationOptions, type McpToolHandler } from "./mcp.js";
 import type { PrivacyOptions, SupportIdentity } from "./types.js";
 type RequestContext = unknown;
@@ -15,11 +16,7 @@ export interface InstallSupportBridgeOptions {
     policyRefreshIntervalMs?: number;
     fetch?: typeof globalThis.fetch;
     privacy?: PrivacyOptions;
-    app?: {
-        title?: string;
-        pollIntervalMs?: number;
-        resourceUri?: string;
-    };
+    app?: SupportChatAppOptions;
     policyApp?: {
         enabled?: boolean;
         resourceUri?: string;

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package/dist/mcp-app.d.ts

@@ -6,6 +6,8 @@ export declare const SUPPORT_CHAT_MIME_TYPE = "text/html;profile=mcp-app";
 export interface SupportChatAppOptions {
     resourceUri?: string;
     title?: string;
+    vendorName?: string;
+    representativeRole?: string;
     pollIntervalMs?: number;
 }
 export interface SupportChatApp {

package/dist/mcp-app.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"mcp-app.d.ts","sourceRoot":"","sources":["../src/mcp-app.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,yBAAyB,EAAE,MAAM,oBAAoB,CAAC;AACpE,OAAO,KAAK,EAAE,aAAa,EAAE,MAAM,UAAU,CAAC;AAC9C,OAAO,EAAE,yBAAyB,EAAE,MAAM,cAAc,CAAC;AAEzD,OAAO,EAAE,yBAAyB,EAAE,CAAC;AACrC,eAAO,MAAM,sBAAsB,8BAA8B,CAAC;AAElE,MAAM,WAAW,qBAAqB;IAAG,WAAW,CAAC,EAAE,MAAM,CAAC;IAAC,KAAK,CAAC,EAAE,MAAM,CAAC;IAAC,cAAc,CAAC,EAAE,MAAM,CAAC;CAAE;AACzG,MAAM,WAAW,cAAc;IAC7B,WAAW,EAAE,MAAM,CAAC;IACpB,QAAQ,EAAE,OAAO,sBAAsB,CAAC;IACxC,QAAQ,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAC;IAClC,YAAY,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAC;IACtC,gBAAgB,IAAI;QAAE,QAAQ,EAAE,KAAK,CAAC;YAAE,GAAG,EAAE,MAAM,CAAC;YAAC,QAAQ,EAAE,MAAM,CAAC;YAAC,IAAI,EAAE,MAAM,CAAC;YAAC,KAAK,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAA;SAAE,CAAC,CAAA;KAAE,CAAC;IACzH,KAAK,EAAE;QACL,gBAAgB,CAAC,UAAU,EAAE;YAAE,SAAS,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QAC5E,oBAAoB,CAAC,UAAU,EAAE;YAAE,SAAS,EAAE,MAAM,CAAC;YAAC,IAAI,EAAE,MAAM,CAAC;YAAC,WAAW,CAAC,EAAE,MAAM,GAAG,SAAS,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QAChI,oBAAoB,CAAC,UAAU,EAAE;YAAE,UAAU,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QACjF,oBAAoB,CAAC,UAAU,EAAE;YAAE,UAAU,EAAE,MAAM,CAAC;YAAC,OAAO,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QAClG,mBAAmB,CAAC,UAAU,EAAE;YAAE,UAAU,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QAChF,sBAAsB,CAAC,UAAU,EAAE;YAAE,UAAU,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;KACpF,CAAC;CACH;AAED,0FAA0F;AAC1F,wBAAgB,oBAAoB,CAAC,YAAY,EAAE,yBAAyB,EAAE,OAAO,GAAE,qBAA0B,GAAG,cAAc,CAqBjI;AAED,wBAAgB,mBAAmB,CAAC,KAAK,EAAE,OAAO,EAAE,UAAU,CAAC,EAAE,MAAM,GAAG,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAMhG"}
+{"version":3,"file":"mcp-app.d.ts","sourceRoot":"","sources":["../src/mcp-app.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,yBAAyB,EAAE,MAAM,oBAAoB,CAAC;AACpE,OAAO,KAAK,EAAE,aAAa,EAAE,MAAM,UAAU,CAAC;AAE9C,OAAO,EAAE,yBAAyB,EAAE,MAAM,cAAc,CAAC;AAEzD,OAAO,EAAE,yBAAyB,EAAE,CAAC;AACrC,eAAO,MAAM,sBAAsB,8BAA8B,CAAC;AAElE,MAAM,WAAW,qBAAqB;IACpC,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,kBAAkB,CAAC,EAAE,MAAM,CAAC;IAC5B,cAAc,CAAC,EAAE,MAAM,CAAC;CACzB;AACD,MAAM,WAAW,cAAc;IAC7B,WAAW,EAAE,MAAM,CAAC;IACpB,QAAQ,EAAE,OAAO,sBAAsB,CAAC;IACxC,QAAQ,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAC;IAClC,YAAY,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAC;IACtC,gBAAgB,IAAI;QAAE,QAAQ,EAAE,KAAK,CAAC;YAAE,GAAG,EAAE,MAAM,CAAC;YAAC,QAAQ,EAAE,MAAM,CAAC;YAAC,IAAI,EAAE,MAAM,CAAC;YAAC,KAAK,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAA;SAAE,CAAC,CAAA;KAAE,CAAC;IACzH,KAAK,EAAE;QACL,gBAAgB,CAAC,UAAU,EAAE;YAAE,SAAS,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QAC5E,oBAAoB,CAAC,UAAU,EAAE;YAAE,SAAS,EAAE,MAAM,CAAC;YAAC,IAAI,EAAE,MAAM,CAAC;YAAC,WAAW,CAAC,EAAE,MAAM,GAAG,SAAS,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QAChI,oBAAoB,CAAC,UAAU,EAAE;YAAE,UAAU,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QACjF,oBAAoB,CAAC,UAAU,EAAE;YAAE,UAAU,EAAE,MAAM,CAAC;YAAC,OAAO,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QAClG,mBAAmB,CAAC,UAAU,EAAE;YAAE,UAAU,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;QAChF,sBAAsB,CAAC,UAAU,EAAE;YAAE,UAAU,EAAE,MAAM,CAAA;SAAE,GAAG,OAAO,CAAC,aAAa,CAAC,CAAC;KACpF,CAAC;CACH;AAED,0FAA0F;AAC1F,wBAAgB,oBAAoB,CAAC,YAAY,EAAE,yBAAyB,EAAE,OAAO,GAAE,qBAA0B,GAAG,cAAc,CAwBjI;AAED,wBAAgB,mBAAmB,CAAC,KAAK,EAAE,OAAO,EAAE,UAAU,CAAC,EAAE,MAAM,GAAG,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAMhG"}

package/dist/mcp-app.js

@@ -1,3 +1,4 @@
+import { supportChatHtml } from "./support-chat-html.js";
 import { SUPPORT_CHAT_RESOURCE_URI } from "./version.js";
 export { SUPPORT_CHAT_RESOURCE_URI };
 export const SUPPORT_CHAT_MIME_TYPE = "text/html;profile=mcp-app";
@@ -5,15 +6,18 @@ export const SUPPORT_CHAT_MIME_TYPE = "text/html;profile=mcp-app";
 export function createSupportChatApp(controlPlane, options = {}) {
     const resourceUri = options.resourceUri ?? SUPPORT_CHAT_RESOURCE_URI;
     const title = options.title ?? "Talk to Support";
+    const vendorName = options.vendorName ?? "";
+    const representativeRole = options.representativeRole ?? "Customer Success";
     const pollIntervalMs = Math.max(1_000, options.pollIntervalMs ?? 2_000);
+    const frameSize = { width: 760, height: 620 };
     const toolMeta = { ui: { resourceUri, visibility: ["model", "app"] }, "ui/resourceUri": resourceUri };
     const getConversation = async (ticketId) => workingConversation(await controlPlane.getChat(ticketId), ticketId);
     return {
         resourceUri,
         mimeType: SUPPORT_CHAT_MIME_TYPE,
         toolMeta,
-        resourceMeta: { ui: { preferredFrameSize: { width: 680, height: 540 } } },
-        resourceContents: () => ({ contents: [{ uri: resourceUri, mimeType: SUPPORT_CHAT_MIME_TYPE, text: supportChatHtml(title, pollIntervalMs), _meta: { ui: { preferredFrameSize: { width: 680, height: 540 } } } }] }),
+        resourceMeta: { ui: { preferredFrameSize: frameSize } },
+        resourceContents: () => ({ contents: [{ uri: resourceUri, mimeType: SUPPORT_CHAT_MIME_TYPE, text: supportChatHtml({ title, vendorName, representativeRole, pollIntervalMs }), _meta: { ui: { preferredFrameSize: frameSize } } }] }),
         tools: {
             get_support_chat: async ({ ticket_id }) => result("Support conversation refreshed.", await getConversation(ticket_id)),
             send_support_message: async ({ ticket_id, text, sender_name }) => { await controlPlane.sendUserMessage(ticket_id, text, sender_name); return result("Message sent to support.", await getConversation(ticket_id)); },
@@ -34,12 +38,4 @@ export function workingConversation(value, fallbackId) {
 function result(text, structuredContent) { return { content: [{ type: "text", text }], structuredContent }; }
 function record(value) { return value && typeof value === "object" && !Array.isArray(value) ? value : {}; }
 function string(value) { return typeof value === "string" ? value : ""; }
-function supportChatHtml(title, pollIntervalMs) {
-    const config = JSON.stringify({ title, pollIntervalMs }).replace(/</g, "\\u003c");
-    return `<!doctype html><html><head><meta charset="utf-8"><meta name="viewport" content="width=device-width"><style>
-:root{font:14px Inter,ui-sans-serif,system-ui,-apple-system,sans-serif;color:#17211b;color-scheme:light;--brand:#176b49;--brand-soft:#dff3e8;--line:#dde5df;--muted:#68766d;--surface:#fff;--chat:#f6f8f6}*{box-sizing:border-box}body{margin:0;background:transparent}.app{position:relative;border:1px solid var(--line);border-radius:18px;overflow:hidden;background:var(--surface);min-height:480px;box-shadow:0 8px 28px rgba(31,54,41,.08);transition:min-height .2s ease}.head{display:flex;align-items:center;gap:12px;padding:14px 16px;border-bottom:1px solid var(--line);min-height:72px}.avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:var(--brand);color:#fff;font-weight:800;box-shadow:inset 0 0 0 2px rgba(255,255,255,.35)}.identity{min-width:0;flex:1}.brand{font-weight:800;font-size:15px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.presence{display:flex;align-items:center;gap:6px;color:var(--muted);font-size:12px;margin-top:3px}.dot{width:7px;height:7px;border-radius:50%;background:#2aa66a}.dot.waiting{background:#e4a832}.dot.closed{background:#9aa49d}.head-actions{display:flex;align-items:center;gap:5px}.icon-button,.send-button{border:0;cursor:pointer;display:grid;place-items:center}.icon-button{width:34px;height:34px;border-radius:9px;background:transparent;color:#536158;font-size:17px}.icon-button:hover{background:#eef2ef}.details{position:relative}.details summary{list-style:none}.details summary::-webkit-details-marker{display:none}.details-card{position:absolute;right:0;top:40px;z-index:4;width:230px;padding:12px;border:1px solid var(--line);border-radius:12px;background:#fff;box-shadow:0 10px 30px rgba(20,40,28,.15);font-size:12px;color:var(--muted)}.details-card code{display:block;margin-top:4px;color:#34443a;overflow-wrap:anywhere}.chat-wrap{position:relative}.chat{height:334px;overflow:auto;padding:16px;background:var(--chat);scroll-behavior:smooth}.empty{text-align:center;color:var(--muted);padding:90px 20px}.row{display:flex;gap:8px;align-items:flex-end;margin:11px 0}.row.user{justify-content:flex-end}.row.support{justify-content:flex-start}.message-avatar{width:26px;height:26px;border-radius:50%;display:grid;place-items:center;flex:0 0 auto;background:#d9e8de;color:#26573e;font-size:11px;font-weight:800}.message-wrap{max-width:74%}.sender{font-size:11px;font-weight:700;color:#657269;margin:0 0 4px 3px}.bubble{padding:10px 12px;border-radius:15px 15px 15px 5px;background:#fff;border:1px solid #e2e8e3;box-shadow:0 1px 2px rgba(26,46,34,.04);white-space:pre-wrap;overflow-wrap:anywhere}.user .bubble{border:0;border-radius:15px 15px 5px 15px;background:var(--brand);color:#fff}.meta{display:flex;gap:5px;align-items:center;margin-top:4px;padding:0 3px;color:#849087;font-size:10px}.user .meta{justify-content:flex-end}.system-row{text-align:center;margin:14px 0}.system-pill{display:inline-flex;align-items:center;gap:5px;max-width:90%;padding:5px 9px;border-radius:999px;background:#e9eeea;color:#6b786f;font-size:11px}.unread{position:absolute;left:50%;bottom:12px;transform:translateX(-50%);border:1px solid #cfe0d4;border-radius:999px;padding:7px 11px;background:#fff;color:var(--brand);font-weight:750;box-shadow:0 4px 14px rgba(24,57,38,.13);cursor:pointer}.composer-area{border-top:1px solid var(--line);background:#fff}.composer{display:flex;align-items:flex-end;gap:8px;padding:11px 12px 7px}.composer textarea{flex:1;min-width:0;max-height:110px;resize:none;padding:11px 13px;border:1px solid #cbd6ce;border-radius:13px;background:#fff;color:#17211b;font:inherit;line-height:20px;outline:none}.composer textarea:focus{border-color:#4a9970;box-shadow:0 0 0 3px rgba(36,126,78,.1)}.send-button{width:42px;height:42px;flex:0 0 auto;border-radius:12px;background:var(--brand);color:#fff;font-size:19px}.send-button:disabled{opacity:.42;cursor:default}.composer-foot{display:flex;align-items:center;justify-content:space-between;min-height:29px;padding:0 13px 8px;color:#879188;font-size:11px}.close-button,.reopen-button{border:0;background:transparent;color:#657169;font:inherit;font-weight:700;cursor:pointer}.reopen-panel{display:none;padding:15px;text-align:center;border-top:1px solid var(--line);background:#fff}.reopen-panel p{margin:0 0 9px;color:var(--muted);font-size:12px}.reopen-button{padding:9px 14px;border-radius:10px;background:#e5f2e9;color:var(--brand)}.app.closed .composer-area{display:none}.app.closed .reopen-panel{display:block}.app.compact{min-height:0}.app.compact .chat-wrap,.app.compact .composer-area,.app.compact .reopen-panel,.app.compact .details{display:none}.app.compact .head{border-bottom:0}.compact-summary{display:none;color:var(--muted);font-size:12px}.app.compact .compact-summary{display:block}.app.compact .presence{display:none}@media(max-width:480px){.chat{height:310px}.message-wrap{max-width:84%}.head{padding:12px}.details-card{right:-36px}}
-</style></head><body><main class="app" id="app"><header class="head"><div class="avatar" id="avatar">S</div><div class="identity"><div class="brand" id="title"></div><div class="presence"><span class="dot waiting" id="dot"></span><span id="status">Connecting to support…</span></div><div class="compact-summary" id="compactSummary">Support chat active</div></div><div class="head-actions"><details class="details"><summary class="icon-button" aria-label="Conversation details">•••</summary><div class="details-card">Conversation ID<code id="session">Creating session…</code></div></details><button class="icon-button" id="collapse" aria-label="Collapse support chat" title="Collapse">⌃</button></div></header><div class="chat-wrap"><section class="chat" id="chat"><div class="empty">Connecting you with human support…</div></section><button class="unread" id="unread" hidden>↓ New messages</button></div><footer class="composer-area"><div class="composer"><textarea id="message" rows="1" placeholder="Message support…" aria-label="Message support"></textarea><button class="send-button" id="send" aria-label="Send message" title="Send">➤</button></div><div class="composer-foot"><span id="delivery">Enter to send · Shift+Enter for a new line</span><button class="close-button" id="end">Close chat</button></div></footer><section class="reopen-panel"><p>This conversation is closed.</p><button class="reopen-button" id="reopen">Reopen conversation</button></section></main><script>
-(()=>{const CONFIG=${config};let nextId=1,sessionId="",polling=false,lastCount=0,unreadCount=0,latestSession=null;const pending=new Map(),q=s=>document.querySelector(s),app=q("#app"),status=q("#status"),dot=q("#dot"),chat=q("#chat"),input=q("#message"),send=q("#send"),end=q("#end"),reopen=q("#reopen"),delivery=q("#delivery"),unread=q("#unread"),collapse=q("#collapse"),summary=q("#compactSummary");q("#title").textContent=CONFIG.title;const post=message=>window.parent.postMessage(message,"*");const request=(method,params)=>new Promise((resolve,reject)=>{const id=nextId++;pending.set(id,{resolve,reject});post({jsonrpc:"2.0",id,method,params});window.setTimeout(()=>{if(pending.delete(id))reject(new Error(method+" timed out"))},30000)});const notify=(method,params)=>post({jsonrpc:"2.0",method,...(params?{params}:{})});const callTool=(name,args)=>request("tools/call",{name,arguments:args});const sendSize=()=>notify("ui/notifications/size-changed",{width:Math.ceil(document.documentElement.getBoundingClientRect().width),height:Math.ceil(document.documentElement.getBoundingClientRect().height)});const esc=value=>String(value??"").replace(/[&<>\"']/g,c=>({"&":"&amp;","<":"&lt;",">":"&gt;",'\"':"&quot;","'":"&#39;"}[c]));const time=value=>{const date=new Date(value);return Number.isNaN(date.getTime())?"":date.toLocaleTimeString([],{hour:"numeric",minute:"2-digit"})};const friendlyAgent=value=>{const name=String(value??"").trim();return !name||name.startsWith("slack:")||name.toUpperCase().startsWith("SLACK:")?"Support team":name};const systemText=value=>{const text=String(value??"");if(/claimed this conversation/i.test(text))return text.replace(/ claimed this conversation.*$/i," joined the conversation");if(/resolved this conversation/i.test(text))return "Conversation closed";if(/reopened this conversation/i.test(text))return "Conversation reopened";if(/support request created/i.test(text))return "Support request created";return text};const atBottom=()=>chat.scrollHeight-chat.scrollTop-chat.clientHeight<48;function messageHtml(message,agent){const sender=message.sender==="user"?"user":message.sender==="system"?"system":"support";if(sender==="system")return '<div class="system-row"><span class="system-pill">'+esc(systemText(message.text))+'</span></div>';const name=sender==="support"?friendlyAgent(message.sender_name||agent):"You";const avatar=name.charAt(0).toUpperCase()||"S";return '<div class="row '+sender+'">'+(sender==="support"?'<div class="message-avatar">'+esc(avatar)+'</div>':"")+'<div class="message-wrap">'+(sender==="support"?'<div class="sender">'+esc(name)+'</div>':"")+'<div class="bubble">'+esc(message.text)+'</div><div class="meta"><span>'+esc(time(message.created_at))+'</span></div></div></div>'}function render(session,messages){latestSession=session;const wasBottom=atBottom(),newMessages=Math.max(0,messages.length-lastCount),supportMessage=[...messages].reverse().find(message=>message.sender==="support"),agent=friendlyAgent(supportMessage?.sender_name||session.agent_name);q("#avatar").textContent=agent.charAt(0).toUpperCase()||"S";const closed=session.status==="resolved",waiting=session.status==="queued";status.textContent=closed?"Conversation closed":waiting?"Waiting for a support specialist":agent+" · Online";dot.className="dot "+(closed?"closed":waiting?"waiting":"");app.classList.toggle("closed",closed);summary.textContent=closed?"Conversation closed":unreadCount?unreadCount+" new "+(unreadCount===1?"reply":"replies"):"Support chat active";chat.innerHTML=messages.length?messages.map(message=>messageHtml(message,agent)).join(""):'<div class="empty">Your support conversation is ready.</div>';if(wasBottom||lastCount===0){chat.scrollTop=chat.scrollHeight;unreadCount=0;unread.hidden=true}else if(newMessages){unreadCount+=newMessages;unread.textContent="↓ "+unreadCount+" new "+(unreadCount===1?"message":"messages");unread.hidden=false}lastCount=messages.length;input.disabled=send.disabled=closed;sendSize()}async function refresh(){if(!sessionId)return;try{const result=await callTool("support_get_messages",{session_id:sessionId}),data=result.structuredContent;if(data?.session&&Array.isArray(data.messages))render(data.session,data.messages)}catch(_){status.textContent="Reconnecting…";dot.className="dot waiting"}}function receiveToolResult(params){const data=params?.structuredContent;if(!data?.session_id)return;sessionId=data.session_id;q("#session").textContent=sessionId;if(data.session&&Array.isArray(data.messages))render(data.session,data.messages);if(!polling){polling=true;void refresh();window.setInterval(()=>void refresh(),CONFIG.pollIntervalMs)}}window.addEventListener("message",event=>{if(event.source!==window.parent)return;const message=event.data;if(!message||message.jsonrpc!=="2.0")return;if(message.id!==undefined&&(message.result!==undefined||message.error)){const waiter=pending.get(message.id);if(!waiter)return;pending.delete(message.id);message.error?waiter.reject(new Error(message.error.message)):waiter.resolve(message.result)}else if(message.method==="ui/notifications/tool-result")receiveToolResult(message.params);else if(message.method==="ping"&&message.id!==undefined)post({jsonrpc:"2.0",id:message.id,result:{}});else if(message.method==="ui/resource-teardown"&&message.id!==undefined)post({jsonrpc:"2.0",id:message.id,result:{}})});async function sendMessage(){const message=input.value.trim();if(!message||!sessionId)return;input.value="";input.style.height="auto";send.disabled=true;delivery.textContent="Sending…";try{await callTool("support_send_message",{session_id:sessionId,message});delivery.textContent="Sent";await refresh();window.setTimeout(()=>{if(delivery.textContent==="Sent")delivery.textContent="Enter to send · Shift+Enter for a new line"},1800)}catch(_){input.value=message;delivery.textContent="Message failed · Press send to retry"}finally{send.disabled=latestSession?.status==="resolved"}}send.addEventListener("click",()=>void sendMessage());input.addEventListener("input",()=>{input.style.height="auto";input.style.height=Math.min(input.scrollHeight,110)+"px"});input.addEventListener("keydown",event=>{if(event.key==="Enter"&&!event.shiftKey){event.preventDefault();void sendMessage()}});end.addEventListener("click",async()=>{if(!sessionId)return;end.disabled=true;delivery.textContent="Closing conversation…";try{const result=await callTool("support_end_session",{session_id:sessionId}),data=result.structuredContent;if(data?.session)render(data.session,data.messages||[])}finally{end.disabled=false}});reopen.addEventListener("click",async()=>{if(!sessionId)return;reopen.disabled=true;try{const result=await callTool("support_reopen_session",{session_id:sessionId}),data=result.structuredContent;if(data?.session)render(data.session,data.messages||[])}finally{reopen.disabled=false}});unread.addEventListener("click",()=>{chat.scrollTop=chat.scrollHeight;unreadCount=0;unread.hidden=true;summary.textContent="Support chat active"});chat.addEventListener("scroll",()=>{if(atBottom()){unreadCount=0;unread.hidden=true;summary.textContent=latestSession?.status==="resolved"?"Conversation closed":"Support chat active"}});collapse.addEventListener("click",()=>{const compact=app.classList.toggle("compact");collapse.textContent=compact?"⌄":"⌃";collapse.setAttribute("aria-label",compact?"Open support chat":"Collapse support chat");sendSize()});request("ui/initialize",{appInfo:{name:"SupportBridge Chat",version:"0.5.0"},appCapabilities:{availableDisplayModes:["inline"]},protocolVersion:"2026-01-26"}).then(()=>{notify("ui/notifications/initialized");sendSize();new ResizeObserver(sendSize).observe(document.documentElement);status.textContent="Connecting to support…"}).catch(()=>{status.textContent="This host could not initialize the support app"})})();
-</script></body></html>`;
-}
 //# sourceMappingURL=mcp-app.js.map

package/dist/mcp-app.js.map

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package/dist/support-chat-html.d.ts

@@ -0,0 +1,8 @@
+export interface SupportChatHtmlOptions {
+    title: string;
+    vendorName: string;
+    representativeRole: string;
+    pollIntervalMs: number;
+}
+export declare function supportChatHtml(options: SupportChatHtmlOptions): string;
+//# sourceMappingURL=support-chat-html.d.ts.map

package/dist/support-chat-html.d.ts.map

@@ -0,0 +1 @@
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package/dist/support-chat-html.js

@@ -0,0 +1,140 @@
+export function supportChatHtml(options) {
+    const config = JSON.stringify(options).replace(/</g, "\\u003c");
+    return `<!doctype html>
+<html lang="en">
+<head>
+<meta charset="utf-8">
+<meta name="viewport" content="width=device-width,initial-scale=1">
+<style>
+:root{font:14px/1.45 Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#1b241f;color-scheme:light;--brand:#176b49;--brand-deep:#105438;--brand-soft:#e9f5ee;--ink:#1b241f;--muted:#6f7a73;--faint:#929b95;--line:#dfe6e1;--surface:#fff;--canvas:#f7f9f7;--support:#fff;--user-soft:#e8f3ec}
+*{box-sizing:border-box}body{margin:0;background:transparent}.app{position:relative;width:min(100%,760px);min-height:560px;margin:0 auto;overflow:hidden;border:1px solid var(--line);border-radius:18px;background:var(--surface);box-shadow:0 12px 36px rgba(31,54,41,.08);transition:min-height .2s ease}
+.header{display:flex;align-items:center;gap:11px;min-height:67px;padding:11px 14px;background:#fff}.vendor-avatar,.message-avatar{display:grid;place-items:center;flex:0 0 auto;border-radius:50%;background:var(--brand);color:#fff;font-weight:750}.vendor-avatar{width:36px;height:36px;font-size:13px;box-shadow:inset 0 0 0 2px rgba(255,255,255,.32)}.vendor-avatar.assigned{animation:avatarIn .24s ease-out}.identity{min-width:0;flex:1}.primary-name{overflow:hidden;font-size:15px;font-weight:650;line-height:19px;text-overflow:ellipsis;white-space:nowrap}.identity-meta{display:flex;align-items:center;gap:5px;margin-top:2px;color:var(--muted);font-size:12px;white-space:nowrap}.presence-dot{width:6px;height:6px;border-radius:50%;background:#27a568}.presence-dot.waiting{background:#dba33a}.presence-dot.closed{background:#a0aaa3}.context-tag{max-width:160px;overflow:hidden;border-radius:999px;padding:5px 9px;background:var(--brand-soft);color:var(--brand-deep);font-size:11px;font-weight:650;text-overflow:ellipsis;white-space:nowrap}.header-actions{display:flex;align-items:center;gap:2px}.icon-button{display:grid;width:32px;height:32px;place-items:center;border:0;border-radius:9px;background:transparent;color:#617068;font:650 15px/1 inherit;cursor:pointer}.icon-button:hover,.icon-button:focus-visible{background:#f0f4f1;outline:0}.details{position:relative}.details summary{list-style:none}.details summary::-webkit-details-marker{display:none}.details-card{position:absolute;z-index:12;top:38px;right:0;width:266px;padding:14px;border:1px solid var(--line);border-radius:13px;background:#fff;box-shadow:0 14px 36px rgba(20,40,28,.16);color:var(--muted);font-size:12px}.details-title{margin-bottom:9px;color:var(--ink);font-size:13px;font-weight:700}.details-row{display:grid;grid-template-columns:84px 1fr;gap:8px;margin:7px 0}.details-row span:last-child,.details-row code{overflow-wrap:anywhere;color:#34433a;font:inherit}.powered{margin-top:12px;padding-top:10px;border-top:1px solid #edf1ee;color:var(--faint);font-size:11px}
+.context-card{display:flex;align-items:center;gap:12px;margin:0 14px 8px;padding:10px 12px;border-radius:12px;background:#f2f7f3}.context-copy{min-width:0;flex:1}.context-eyebrow{color:#68756d;font-size:11px;font-weight:700;letter-spacing:.02em}.context-reason{overflow:hidden;margin-top:2px;color:#27332c;font-size:13px;text-overflow:ellipsis;white-space:nowrap}.context-link{border:0;background:transparent;color:var(--brand);font:650 11px/1 inherit;white-space:nowrap;cursor:pointer}.context-extra{display:none;margin-top:6px;color:var(--muted);font-size:11px}.context-card.expanded .context-reason{white-space:normal}.context-card.expanded .context-extra{display:block}
+.conversation{position:relative;background:var(--canvas)}.chat{height:354px;overflow:auto;padding:18px 18px 20px;scroll-behavior:smooth}.waiting-state{display:grid;min-height:280px;place-items:center;text-align:center}.waiting-state strong{display:block;font-size:15px;font-weight:650}.waiting-state p{margin:6px 0 15px;color:var(--muted);font-size:12px}.activity-dots,.typing-dots{display:inline-flex;align-items:center;gap:4px}.activity-dots i,.typing-dots i{width:5px;height:5px;border-radius:50%;background:#97a59c;animation:pulse 1.2s infinite ease-in-out}.activity-dots i:nth-child(2),.typing-dots i:nth-child(2){animation-delay:.15s}.activity-dots i:nth-child(3),.typing-dots i:nth-child(3){animation-delay:.3s}@keyframes pulse{0%,70%,100%{opacity:.3;transform:translateY(0)}35%{opacity:1;transform:translateY(-2px)}}
+.message-row{display:flex;align-items:flex-end;gap:8px;margin-top:16px}.message-row.same-speaker{margin-top:6px}.message-row.new-message{animation:messageIn .2s ease-out}.message-row.user{justify-content:flex-end}.message-avatar{width:27px;height:27px;margin-bottom:18px;background:#dcebe1;color:#235b3c;font-size:10px}.message-row.same-speaker .message-avatar{visibility:hidden}.message-wrap{max-width:70%}.sender{margin:0 0 4px 3px;color:#5f6d65;font-size:12px;font-weight:650}.same-speaker .sender{display:none}.bubble{padding:9px 12px;border:1px solid #e3e9e5;border-radius:15px 15px 15px 5px;background:var(--support);box-shadow:0 1px 2px rgba(26,46,34,.025);font-size:14px;line-height:20px;overflow-wrap:anywhere;white-space:pre-wrap}.user .bubble{border-color:#d6e9dc;border-radius:15px 15px 5px 15px;background:var(--user-soft);color:var(--ink)}.first-human .message-avatar{width:31px;height:31px;margin-left:-2px;background:var(--brand);color:#fff;box-shadow:0 0 0 3px rgba(23,107,73,.11)}.first-human .bubble{max-width:560px;background:#fbfdfb}.message-meta{min-height:14px;margin-top:4px;padding:0 3px;color:var(--faint);font-size:10px}.user .message-meta{text-align:right}.system-event{margin:15px 0 1px;text-align:center;color:#89938d;font-size:12px}.typing-row{display:flex;align-items:center;gap:8px;margin-top:9px;color:var(--muted);font-size:12px}.typing-row .message-avatar{margin:0}.typing-bubble{display:flex;align-items:center;gap:7px;padding:8px 11px;border-radius:14px;background:#fff}.unread{position:absolute;bottom:12px;left:50%;transform:translateX(-50%);border:1px solid #d4e2d8;border-radius:999px;padding:7px 11px;background:#fff;color:var(--brand);font:700 11px/1 inherit;box-shadow:0 5px 16px rgba(24,57,38,.12);cursor:pointer}
+.composer-area{padding:10px 12px 9px;background:#fff}.composer{display:flex;align-items:flex-end;gap:8px;padding:5px 5px 5px 12px;border:1px solid #cad5cd;border-radius:15px;background:#fff}.composer:focus-within{border-color:#68a787;box-shadow:0 0 0 3px rgba(36,126,78,.09)}.composer textarea{min-width:0;max-height:104px;flex:1;resize:none;border:0;outline:0;background:transparent;color:var(--ink);font:14px/20px inherit}.composer textarea::placeholder{color:#99a39d}.send-button{display:grid;width:31px;height:31px;flex:0 0 auto;place-items:center;border:0;border-radius:50%;background:#edf1ee;color:#a2aaa5;font:700 17px/1 inherit;cursor:default;transition:background .15s,color .15s,transform .15s}.send-button.ready{background:var(--brand);color:#fff;cursor:pointer}.send-button.ready:hover{background:var(--brand-deep);transform:translateY(-1px)}.composer-foot{display:flex;align-items:center;justify-content:space-between;min-height:26px;padding:6px 3px 0;color:var(--faint);font-size:10px}.end-button{border:0;background:transparent;color:#68756d;font:650 11px/1 inherit;cursor:pointer}.end-button:hover{color:#9c3838}
+.resolved-panel{display:none;padding:19px 16px 17px;background:#fff;text-align:center}.resolved-panel strong{display:block;font-size:14px}.resolved-panel p{margin:5px 0 12px;color:var(--muted);font-size:12px}.resolution-actions{display:flex;justify-content:center;gap:8px}.resolution-button{border:1px solid #d3ddd6;border-radius:9px;padding:8px 12px;background:#fff;color:#34423a;font:650 12px/1 inherit;cursor:pointer}.resolution-button.primary{border-color:#d7eadf;background:var(--brand-soft);color:var(--brand)}.resolution-thanks{display:none;margin:8px 0 0;color:var(--brand);font-size:12px}.app.closed .composer-area{display:none}.app.closed .resolved-panel{display:block;animation:panelIn .2s ease-out}.app.closing .conversation,.app.closing .composer-area{opacity:.55;transition:opacity .18s ease}
+.confirm-layer{position:absolute;z-index:20;inset:0;display:grid;place-items:center;padding:20px;background:rgba(22,31,26,.25);backdrop-filter:blur(2px)}.confirm-card{width:min(100%,290px);padding:18px;border-radius:14px;background:#fff;box-shadow:0 16px 44px rgba(21,35,27,.22);text-align:center}.confirm-card strong{display:block;font-size:14px}.confirm-card p{margin:6px 0 15px;color:var(--muted);font-size:12px}.confirm-actions{display:flex;justify-content:center;gap:8px}.confirm-actions button{border:1px solid #d6ded8;border-radius:9px;padding:8px 14px;background:#fff;color:#34423a;font:650 12px/1 inherit;cursor:pointer}.confirm-actions .danger{border-color:#b74c4c;background:#b74c4c;color:#fff}
+.arrival{position:absolute;z-index:30;inset:0;display:grid;place-items:center;background:rgba(255,255,255,.98);transition:opacity .24s ease,visibility .24s ease}.arrival.hidden{visibility:hidden;opacity:0}.arrival-content{text-align:center}.arrival-mark{display:grid;width:42px;height:42px;margin:0 auto 13px;place-items:center;border-radius:50%;background:var(--brand-soft);color:var(--brand);font-size:20px}.arrival strong{display:block;font-size:15px}.arrival p{margin:5px 0 13px;color:var(--muted);font-size:12px}
+.compact-summary{display:none;color:var(--muted);font-size:12px}.app.compact{min-height:0}.app.compact .context-card,.app.compact .conversation,.app.compact .composer-area,.app.compact .resolved-panel,.app.compact .details{display:none}.app.compact .compact-summary{display:block}.app.compact .identity-meta{display:none}.app.compact .header{min-height:60px}.app.compact .arrival{display:none}@keyframes messageIn{from{opacity:0;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}@keyframes panelIn{from{opacity:0;transform:translateY(3px)}to{opacity:1;transform:translateY(0)}}@keyframes avatarIn{from{opacity:.45;transform:scale(.88)}to{opacity:1;transform:scale(1)}}
+[hidden]{display:none!important}@media(max-width:520px){.app{border-radius:14px}.header{padding:10px 11px}.context-tag{display:none}.chat{height:330px;padding:15px 12px}.message-wrap{max-width:84%}.details-card{right:-34px}.context-card{margin-right:11px;margin-left:11px}.composer-area{padding-right:10px;padding-left:10px}}
+@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important;transition-duration:.01ms!important}}
+</style>
+</head>
+<body>
+<main class="app" id="app">
+  <header class="header">
+    <div class="vendor-avatar" id="headerAvatar">S</div>
+    <div class="identity">
+      <div class="primary-name" id="primaryName">Support</div>
+      <div class="identity-meta"><span id="roleLine">Customer Success</span><span>·</span><span class="presence-dot waiting" id="presenceDot"></span><span id="presenceText">Connecting</span></div>
+      <div class="compact-summary" id="compactSummary">Support chat active</div>
+    </div>
+    <span class="context-tag" id="contextTag">Live support</span>
+    <div class="header-actions">
+      <details class="details" id="details">
+        <summary class="icon-button" aria-label="Conversation information" title="Info">i</summary>
+        <div class="details-card">
+          <div class="details-title" id="detailsVendor">Vendor support</div>
+          <div class="details-row"><span>Conversation</span><code id="session">Creating…</code></div>
+          <div class="details-row"><span>Status</span><span id="detailsStatus">Connecting</span></div>
+          <div class="details-row"><span>Context</span><span id="detailsContext">Live assistance requested</span></div>
+          <div class="powered">Powered by SupportBridge</div>
+        </div>
+      </details>
+      <button class="icon-button" id="collapse" aria-label="Minimize support chat" title="Minimize">−</button>
+    </div>
+  </header>
+  <section class="context-card" id="contextCard">
+    <div class="context-copy">
+      <div class="context-eyebrow">Why support was offered</div>
+      <div class="context-reason" id="contextReason">Live assistance requested for this conversation</div>
+      <div class="context-extra" id="contextExtra"></div>
+    </div>
+    <button class="context-link" id="contextToggle">View details</button>
+  </section>
+  <div class="conversation">
+    <section class="chat" id="chat" aria-live="polite">
+      <div class="waiting-state"><div><strong>Connecting you with support</strong><p>A specialist usually responds within a minute.</p><span class="activity-dots" aria-label="Connecting"><i></i><i></i><i></i></span></div></div>
+    </section>
+    <button class="unread" id="unread" hidden>↓ New messages</button>
+  </div>
+  <footer class="composer-area">
+    <div class="composer"><textarea id="message" rows="1" placeholder="Message support…" aria-label="Message support" disabled></textarea><button class="send-button" id="send" aria-label="Send message" title="Send" disabled>↑</button></div>
+    <div class="composer-foot"><span id="delivery">Enter to send · Shift+Enter for a new line</span><button class="end-button" id="end">End conversation</button></div>
+  </footer>
+  <section class="resolved-panel">
+    <strong id="resolvedTitle">Conversation ended</strong>
+    <p id="resolvedDetail">Did this solve your issue?</p>
+    <div class="resolution-actions" id="resolutionActions"><button class="resolution-button primary" id="resolvedYes">Yes</button><button class="resolution-button" id="reopen">Still need help</button></div>
+    <p class="resolution-thanks" id="resolutionThanks">Thanks for letting us know.</p>
+  </section>
+  <section class="confirm-layer" id="confirmLayer" hidden>
+    <div class="confirm-card" role="dialog" aria-modal="true" aria-labelledby="confirmTitle"><strong id="confirmTitle">End this conversation?</strong><p>You can reopen it if you still need help.</p><div class="confirm-actions"><button id="cancelEnd">Cancel</button><button class="danger" id="confirmEnd">End</button></div></div>
+  </section>
+  <section class="arrival" id="arrival"><div class="arrival-content"><div class="arrival-mark">✦</div><strong id="arrivalTitle">Connecting to support</strong><p id="arrivalDetail">Finding the right person for you…</p><span class="activity-dots"><i></i><i></i><i></i></span></div></section>
+</main>
+<script>
+(()=>{
+  const CONFIG=${config};
+  let nextId=1,sessionId="",polling=false,lastCount=0,unreadCount=0,latestSession=null,arrivalTimer=0,announcedAgent="",endedByUser=false;
+  const pending=new Map();
+  const q=selector=>document.querySelector(selector);
+  const app=q("#app"),chat=q("#chat"),input=q("#message"),send=q("#send"),end=q("#end"),reopen=q("#reopen"),delivery=q("#delivery"),unread=q("#unread"),collapse=q("#collapse"),summary=q("#compactSummary"),arrival=q("#arrival");
+  const vendor=String(CONFIG.vendorName||CONFIG.title||"Support").replace(/\\s+(support|chat)$/i,"").trim()||"Support";
+  q("#detailsVendor").textContent=vendor+" Support";
+  q("#arrivalTitle").textContent="Connecting to "+vendor+" Support";
+  q("#headerAvatar").textContent=vendor.charAt(0).toUpperCase()||"S";
+  q("#primaryName").textContent=vendor+" Support";
+  q("#roleLine").textContent=CONFIG.representativeRole+" at "+vendor;
+  const post=message=>window.parent.postMessage(message,"*");
+  const request=(method,params)=>new Promise((resolve,reject)=>{const id=nextId++;pending.set(id,{resolve,reject});post({jsonrpc:"2.0",id,method,params});window.setTimeout(()=>{if(pending.delete(id))reject(new Error(method+" timed out"))},30000)});
+  const notify=(method,params)=>post({jsonrpc:"2.0",method,...(params?{params}:{})});
+  const callTool=(name,args)=>request("tools/call",{name,arguments:args});
+  const sendSize=()=>notify("ui/notifications/size-changed",{width:Math.ceil(document.documentElement.getBoundingClientRect().width),height:Math.ceil(document.documentElement.getBoundingClientRect().height)});
+  const esc=value=>String(value??"").replace(/[&<>\"']/g,character=>({"&":"&amp;","<":"&lt;",">":"&gt;",'\"':"&quot;","'":"&#39;"}[character]));
+  const time=value=>{const date=new Date(value);return Number.isNaN(date.getTime())?"":date.toLocaleTimeString([],{hour:"numeric",minute:"2-digit"})};
+  const firstName=value=>String(value||"").trim().split(/\\s+/)[0]||"Support";
+  const friendlyAgent=value=>{const name=String(value??"").trim();return !name||/^slack:/i.test(name)?"Support team":name};
+  const senderKind=message=>message.sender==="user"?"user":message.sender==="system"?"system":"support";
+  const systemText=(value,agent)=>{const text=String(value??"").trim();if(/claimed this conversation/i.test(text))return text.replace(/ claimed this conversation.*$/i," joined");if(/support request (created|opened)|conversation (closed|ended|resolved|reopened)|\\b(?:the )?(?:user|customer|you)\\s+(?:joined|ended|reopened)\\b|(?:resolved|ended|reopened) this (?:support )?conversation/i.test(text))return "";if(/\\b(joined|connected)\\b/i.test(text)){const name=friendlyAgent(agent);return name!=="Support team"&&text.toLowerCase().includes(firstName(name).toLowerCase())?text:""}return text};
+  const readByAgent=message=>Boolean(message.seen_at||message.seenAt||message.read_at||message.readAt||message.status==="seen"||message.status==="read");
+  const isTyping=session=>Boolean(session.agent_typing||session.agentTyping||session.typing===true||session.typing?.agent||session.typing?.support);
+  const atBottom=()=>chat.scrollHeight-chat.scrollTop-chat.clientHeight<48;
+  const issueFor=session=>String(session.issue||session.issue_summary||session.issueSummary||session.reason||session.context?.issue||"").trim();
+  const customerFor=session=>String(session.customer||session.customer_name||session.customerName||session.account||"").trim();
+  const attemptsFor=(session,issue)=>{const explicit=Number(session.attempts||session.attempt_count||session.attemptCount||session.context?.attempts||0);if(Number.isFinite(explicit)&&explicit>0)return explicit;const match=issue.match(/\\b(\\d+)\\s+(?:attempts?|times?|failures?)\\b/i);return match?Number(match[1]):0};
+  const statusLabel=session=>session.status==="resolved"?"Ended":session.status==="queued"?"Waiting":"Connected";
+  function updateContext(session){const issue=issueFor(session)||"Live assistance requested for this conversation",customer=customerFor(session),attempts=attemptsFor(session,issue),extra=[attempts?attempts+" attempts":"",customer].filter(Boolean).join(" · ");q("#contextReason").textContent=issue;q("#detailsContext").textContent=issue;q("#contextTag").textContent=issue.length>30?issue.slice(0,29)+"…":issue;q("#contextExtra").textContent=extra;q("#contextToggle").hidden=!extra}
+  function messageHtml(message,index,messages,agent,firstSupportIndex){
+    const kind=senderKind(message),previous=index>0?senderKind(messages[index-1]):"",same=kind!=="system"&&previous===kind;
+    if(kind==="system"){const event=systemText(message.text,agent);return event?'<div class="system-event">'+esc(event)+(message.created_at?' · '+esc(time(message.created_at)):"")+'</div>':""}
+    const name=kind==="support"?friendlyAgent(message.sender_name||agent):"You",avatar=name.charAt(0).toUpperCase()||"S",first=kind==="support"&&index===firstSupportIndex;
+    const timestamp=time(message.created_at),deliveryText=kind==="user"?[readByAgent(message)?"Seen by "+firstName(agent):"Sent",timestamp].filter(Boolean).join(" · "):timestamp,isNew=lastCount>0&&index>=lastCount;
+    return '<div class="message-row '+kind+(same?' same-speaker':'')+(first?' first-human':'')+(isNew?' new-message':'')+'">'+(kind==="support"?'<div class="message-avatar">'+esc(avatar)+'</div>':"")+'<div class="message-wrap">'+(kind==="support"?'<div class="sender">'+esc(name)+'</div>':"")+'<div class="bubble">'+esc(message.text)+'</div><div class="message-meta">'+esc(deliveryText)+'</div></div></div>';
+  }
+  function waitingHtml(agent){const assigned=agent!=="Support team",heading=assigned?"Connecting you with "+firstName(agent):"Connecting you with "+vendor+" Support",detail=assigned?"Your "+CONFIG.representativeRole:"Usually responds within a minute.";return '<div class="waiting-state"><div><strong>'+esc(heading)+'</strong><p>'+esc(detail)+'</p><span class="activity-dots" aria-label="Connecting"><i></i><i></i><i></i></span></div></div>'}
+  function typingHtml(agent){const name=firstName(agent);return '<div class="typing-row"><div class="message-avatar">'+esc(name.charAt(0))+'</div><div class="typing-bubble"><span>'+esc(name)+' is typing</span><span class="typing-dots"><i></i><i></i><i></i></span></div></div>'}
+  function showArrival(session,agent){const active=session.status!=="queued"&&session.status!=="resolved";if(active&&agent!=="Support team"&&announcedAgent!==agent){announcedAgent=agent;arrival.classList.remove("hidden");q("#arrivalTitle").textContent=firstName(agent)+" is joining";q("#arrivalDetail").textContent="You are being connected now.";q("#headerAvatar").classList.remove("assigned");requestAnimationFrame(()=>q("#headerAvatar").classList.add("assigned"))}else if(!active){q("#arrivalTitle").textContent=agent!=="Support team"?"Connecting you with "+firstName(agent):"Connecting to "+vendor+" Support";q("#arrivalDetail").textContent=agent!=="Support team"?"Your "+CONFIG.representativeRole:"Finding the right person for you…"}window.clearTimeout(arrivalTimer);arrivalTimer=window.setTimeout(()=>arrival.classList.add("hidden"),active?800:650)}
+  function render(session,messages){
+    latestSession=session;const wasBottom=atBottom(),newMessages=Math.max(0,messages.length-lastCount),supportMessage=[...messages].reverse().find(message=>senderKind(message)==="support"),agent=friendlyAgent(supportMessage?.sender_name||session.agent_name||session.assignedTo),closed=session.status==="resolved",waiting=session.status==="queued",firstSupportIndex=messages.findIndex(message=>senderKind(message)==="support"),sessionEndedByUser=/user|customer/i.test(String(session.resolved_by||session.resolvedBy||session.ended_by||session.endedBy||"")),userEnded=closed&&(endedByUser||sessionEndedByUser);
+    if(!closed)endedByUser=false;q("#headerAvatar").textContent=(agent==="Support team"?vendor:agent).charAt(0).toUpperCase()||"S";q("#primaryName").textContent=agent==="Support team"?vendor+" Support":agent;q("#roleLine").textContent=CONFIG.representativeRole+" at "+vendor;q("#presenceText").textContent=closed?"Ended":waiting?"Waiting":"Online";q("#presenceDot").className="presence-dot "+(closed?"closed":waiting?"waiting":"");q("#detailsStatus").textContent=statusLabel(session);q("#resolvedTitle").textContent=userEnded?"Conversation ended":agent==="Support team"?"Conversation resolved":firstName(agent)+" marked this as resolved";q("#resolvedDetail").textContent=userEnded?(agent==="Support team"?vendor+" Support helped with this request.":firstName(agent)+" helped with this request."):"Did this solve your issue?";q("#resolvedYes").hidden=userEnded;reopen.textContent=userEnded?"Reopen conversation":"Still need help";input.placeholder=agent==="Support team"?"Message "+vendor+" Support…":"Message "+firstName(agent)+"…";app.classList.toggle("closed",closed);summary.textContent=closed?"Conversation ended":unreadCount?unreadCount+" new "+(unreadCount===1?"reply":"replies"):"Support chat active";updateContext(session);
+    let html=messages.length?messages.map((message,index)=>messageHtml(message,index,messages,agent,firstSupportIndex)).join(""):waitingHtml(agent);if(isTyping(session)&&!closed)html+=typingHtml(agent);chat.innerHTML=html;
+    if(wasBottom||lastCount===0){chat.scrollTop=chat.scrollHeight;unreadCount=0;unread.hidden=true}else if(newMessages){unreadCount+=newMessages;unread.textContent="↓ "+unreadCount+" new "+(unreadCount===1?"message":"messages");unread.hidden=false}lastCount=messages.length;input.disabled=closed;syncSend();if(!latestSession||announcedAgent!==agent)showArrival(session,agent);sendSize()
+  }
+  function syncSend(){const ready=Boolean(sessionId&&input.value.trim()&&latestSession?.status!=="resolved");send.disabled=!ready;send.classList.toggle("ready",ready)}
+  async function refresh(){if(!sessionId)return;try{const result=await callTool("support_get_messages",{session_id:sessionId}),data=result.structuredContent;if(data?.session&&Array.isArray(data.messages))render(data.session,data.messages)}catch(_){q("#presenceText").textContent="Reconnecting";q("#presenceDot").className="presence-dot waiting"}}
+  function receiveToolResult(params){const data=params?.structuredContent;if(!data?.session_id)return;sessionId=data.session_id;q("#session").textContent=sessionId;if(data.session&&Array.isArray(data.messages)){showArrival(data.session,friendlyAgent(data.session.agent_name||data.session.assignedTo));render(data.session,data.messages)}if(!polling){polling=true;void refresh();window.setInterval(()=>void refresh(),CONFIG.pollIntervalMs)}}
+  window.addEventListener("message",event=>{if(event.source!==window.parent)return;const message=event.data;if(!message||message.jsonrpc!=="2.0")return;if(message.id!==undefined&&(message.result!==undefined||message.error)){const waiter=pending.get(message.id);if(!waiter)return;pending.delete(message.id);message.error?waiter.reject(new Error(message.error.message)):waiter.resolve(message.result)}else if(message.method==="ui/notifications/tool-result")receiveToolResult(message.params);else if(message.method==="ping"&&message.id!==undefined)post({jsonrpc:"2.0",id:message.id,result:{}});else if(message.method==="ui/resource-teardown"&&message.id!==undefined)post({jsonrpc:"2.0",id:message.id,result:{}})});
+  async function sendMessage(){const message=input.value.trim();if(!message||!sessionId)return;input.value="";input.style.height="auto";syncSend();delivery.textContent="Sending…";try{await callTool("support_send_message",{session_id:sessionId,message});delivery.textContent="Sent";await refresh();window.setTimeout(()=>{if(delivery.textContent==="Sent")delivery.textContent="Enter to send · Shift+Enter for a new line"},1800)}catch(_){input.value=message;delivery.textContent="Message failed · Press send to retry"}finally{syncSend()}}
+  send.addEventListener("click",()=>void sendMessage());input.addEventListener("input",()=>{input.style.height="auto";input.style.height=Math.min(input.scrollHeight,104)+"px";syncSend()});input.addEventListener("keydown",event=>{if(event.key==="Enter"&&!event.shiftKey){event.preventDefault();void sendMessage()}});
+  end.addEventListener("click",()=>{if(sessionId)q("#confirmLayer").hidden=false});q("#cancelEnd").addEventListener("click",()=>q("#confirmLayer").hidden=true);q("#confirmLayer").addEventListener("click",event=>{if(event.target===q("#confirmLayer"))q("#confirmLayer").hidden=true});q("#confirmEnd").addEventListener("click",async()=>{if(!sessionId)return;q("#confirmEnd").disabled=true;delivery.textContent="Ending conversation…";endedByUser=true;app.classList.add("closing");try{const result=await callTool("support_end_session",{session_id:sessionId}),data=result.structuredContent;q("#confirmLayer").hidden=true;if(data?.session)render(data.session,data.messages||[])}catch(error){endedByUser=false;throw error}finally{app.classList.remove("closing");q("#confirmEnd").disabled=false}});
+  reopen.addEventListener("click",async()=>{if(!sessionId)return;reopen.disabled=true;try{const result=await callTool("support_reopen_session",{session_id:sessionId}),data=result.structuredContent;endedByUser=false;q("#resolutionThanks").style.display="none";q("#resolutionActions").style.display="flex";if(data?.session)render(data.session,data.messages||[])}finally{reopen.disabled=false}});q("#resolvedYes").addEventListener("click",()=>{q("#resolutionActions").style.display="none";q("#resolutionThanks").style.display="block"});
+  q("#contextToggle").addEventListener("click",()=>{const expanded=q("#contextCard").classList.toggle("expanded");q("#contextToggle").textContent=expanded?"Hide details":"View details";sendSize()});unread.addEventListener("click",()=>{chat.scrollTop=chat.scrollHeight;unreadCount=0;unread.hidden=true;summary.textContent="Support chat active"});chat.addEventListener("scroll",()=>{if(atBottom()){unreadCount=0;unread.hidden=true;summary.textContent=latestSession?.status==="resolved"?"Conversation ended":"Support chat active"}});collapse.addEventListener("click",()=>{const compact=app.classList.toggle("compact");collapse.textContent=compact?"+":"−";collapse.setAttribute("aria-label",compact?"Open support chat":"Minimize support chat");sendSize()});
+  request("ui/initialize",{appInfo:{name:"SupportBridge Chat",version:"0.6.1"},appCapabilities:{availableDisplayModes:["inline"]},protocolVersion:"2026-01-26"}).then(()=>{notify("ui/notifications/initialized");sendSize();new ResizeObserver(sendSize).observe(document.documentElement);q("#presenceText").textContent="Connecting"}).catch(()=>{q("#arrivalTitle").textContent="Support app unavailable";q("#arrivalDetail").textContent="This host could not initialize the support app."});
+})();
+</script>
+</body>
+</html>`;
+}
+//# sourceMappingURL=support-chat-html.js.map

package/dist/support-chat-html.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-chat-html.js","sourceRoot":"","sources":["../src/support-chat-html.ts"],"names":[],"mappings":"AAOA,MAAM,UAAU,eAAe,CAAC,OAA+B;IAC7D,MAAM,MAAM,GAAG,IAAI,CAAC,SAAS,CAAC,OAAO,CAAC,CAAC,OAAO,CAAC,IAAI,EAAE,SAAS,CAAC,CAAC;IAChE,OAAO;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;iBA4EQ,MAAM;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;QA2Df,CAAC;AACT,CAAC"}

package/dist/version.d.ts

@@ -1,3 +1,3 @@
-export declare const SDK_VERSION = "0.9.6";
-export declare const SUPPORT_CHAT_RESOURCE_URI = "ui://supportbridge/chat-v0.9.6.html";
+export declare const SDK_VERSION = "0.9.7";
+export declare const SUPPORT_CHAT_RESOURCE_URI = "ui://supportbridge/chat-v0.9.7.html";
 //# sourceMappingURL=version.d.ts.map

package/dist/version.js

@@ -1,3 +1,3 @@
-export const SDK_VERSION = "0.9.6";
+export const SDK_VERSION = "0.9.7";
 export const SUPPORT_CHAT_RESOURCE_URI = `ui://supportbridge/chat-v${SDK_VERSION}.html`;
 //# sourceMappingURL=version.js.map

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@supportbridge/sdk",
-  "version": "0.9.6",
+  "version": "0.9.7",
   "description": "Production-oriented MCP tool-call and agent telemetry SDK for SupportBridge",
   "repository": {
     "type": "git",