@stigmer/react 3.7.0 → 3.9.0

package/conversation/ConversationsWorkbench.js

@@ -0,0 +1,165 @@
+"use client";
+import { jsx as _jsx, jsxs as _jsxs } from "react/jsx-runtime";
+import { useCallback, useEffect, useMemo, useState } from "react";
+import { MessagesSquare } from "lucide-react";
+import { cn } from "@stigmer/theme";
+import { ChannelConversationListFilter, } from "@stigmer/protos/ai/stigmer/agentic/agentchannel/v1/conversation_io_pb";
+import { ChannelSendOutcome } from "@stigmer/protos/ai/stigmer/agentic/agentchannel/v1/message_io_pb";
+import { channelProviderOf } from "../channel/providers.js";
+import { useOrgAgentChannelList } from "../channel/useOrgAgentChannelList.js";
+import { EmptyState } from "../empty-state/EmptyState.js";
+import { ConversationAttentionBanner } from "./ConversationAttentionBanner.js";
+import { ConversationComposer } from "./ConversationComposer.js";
+import { ConversationControlBanner } from "./ConversationControlBanner.js";
+import { ConversationListPane } from "./ConversationListPane.js";
+import { ConversationTimelineView } from "./ConversationTimelineView.js";
+import { conversationContactOf, conversationLabelOf, outboundItemIdOf, serviceWindowOf, } from "./conversationPresentation.js";
+import { useConversation } from "./useConversation.js";
+import { useConversationList } from "./useConversationList.js";
+import { useConversationParticipation } from "./useConversationParticipation.js";
+import { useConversationTimeline } from "./useConversationTimeline.js";
+/**
+ * The Conversations console surface (channel-conversations T04), fully
+ * composed: the org-wide inbox on the left; the open conversation's
+ * timeline, participation banners, and staff composer on the right.
+ *
+ * Everything under it is independently importable — hosts that need a
+ * different layout compose `ConversationListPane`,
+ * `ConversationTimelineView`, the banners, and the hooks directly.
+ */
+export function ConversationsWorkbench({ org, selected, onSelectionChange, currentIdentityAccountId, headerAccessory, channelHref, now, className, }) {
+    const [channelFilter, setChannelFilter] = useState("");
+    const [listFilter, setListFilter] = useState(ChannelConversationListFilter.channel_conversation_list_filter_unspecified);
+    const { channels } = useOrgAgentChannelList(org || null);
+    const list = useConversationList({
+        org: org || null,
+        agentChannelId: channelFilter,
+        filter: listFilter,
+    });
+    const detail = useConversation(selected?.agentChannelId ?? "", selected?.conversationKey ?? "");
+    const timeline = useConversationTimeline(selected?.agentChannelId ?? "", selected?.conversationKey ?? "");
+    // DD-012 D-a: a command answer is fresher than any in-flight poll on
+    // BOTH surfaces rendering this conversation — fan it out to the detail
+    // seam (banners, composer state) and the list seam (the inbox row), so
+    // your own takeover never lags the inbox (F-06).
+    const detailApply = detail.applyServerState;
+    const listApply = list.applyServerState;
+    const adoptConversation = useCallback((fresh) => {
+        detailApply(fresh);
+        listApply(fresh);
+    }, [detailApply, listApply]);
+    const participation = useConversationParticipation({
+        agentChannelId: selected?.agentChannelId ?? "",
+        conversationKey: selected?.conversationKey ?? "",
+        onConversation: adoptConversation,
+    });
+    const selectedChannel = useMemo(() => selected
+        ? channels.find((c) => c.metadata?.id === selected.agentChannelId) ?? null
+        : null, [channels, selected]);
+    const descriptor = channelProviderOf(selectedChannel?.spec?.providerConfig?.case);
+    // DD-007 D-e: the handback guard arms on the row's server-derived
+    // awaiting_reply fact — bounce-aware since T08 (a staff reply the
+    // provider later failed does NOT count as an answer), and platform
+    // acknowledgments never stamp it. Never re-derive this from timeline
+    // authorship: that derivation read a bounced staff reply as "answered"
+    // and went silent in exactly the scenario the guard exists for (F-28)
+    // — the client-side twin of the re-derivation DD-011 A-1 removed
+    // server-side. No loading gap: the Hand back button renders from this
+    // same row, so the guard and the control it protects appear together.
+    const unansweredCustomer = detail.conversation?.awaitingReply ?? false;
+    const composerDisabledReason = descriptor && !descriptor.supportsStaffReplies
+        ? `Staff replies aren't available on ${descriptor.label} channels yet — the agent keeps serving this conversation.`
+        : detail.awaitingCustomer
+            ? "The customer hasn't written yet — staff replies unlock with their first message."
+            : null;
+    // DD-014 D-b/D-e: the closed-window forecast, computed fresh on EVERY
+    // render — deliberately NOT memoized on [detail.conversation]: the
+    // row's reference is intentionally stable across identical polls
+    // (DD-010) while the window is wall-clock-anchored, so a memo keyed on
+    // the row would freeze this warning forever on a quiet conversation.
+    // The 5s detail poll's re-render is the refresh cadence; the workbench
+    // test "the 5s detail poll alone carries the advisory over the
+    // boundary" is the guard. The advisory names the rule (DD-014 D-c's
+    // one home for it); the failed tick relays the provider's verdict.
+    const serviceWindow = detail.conversation
+        ? serviceWindowOf(detail.conversation, descriptor?.id ?? null, now ?? new Date())
+        : null;
+    const composerAdvisory = serviceWindow === "closed" && descriptor
+        ? `${descriptor.label} closes free-form replies 24 hours after the customer's last message — a reply sent now will probably fail. The window reopens when the customer writes again.`
+        : null;
+    const handleSelect = useCallback((conversation) => onSelectionChange({
+        agentChannelId: conversation.agentChannelId,
+        conversationKey: conversation.conversationKey,
+    }), [onSelectionChange]);
+    // F-05: an accepted reply's ledger item is only visible once the next
+    // timeline read answers, so the composer's busy state must span
+    // click-to-visible, not end at the RPC. The settling record names the
+    // item the reply output promised (`ob:<outbound_message_id>`) and the
+    // selection it belongs to — carrying the selection makes stale state
+    // from a previously open conversation structurally inert (the derived
+    // id is null there) instead of needing a reset effect.
+    const [replySettling, setReplySettling] = useState(null);
+    const selectionKey = selected
+        ? `${selected.agentChannelId}:${selected.conversationKey}`
+        : "";
+    const settlingItemId = replySettling !== null && replySettling.selectionKey === selectionKey
+        ? replySettling.itemId
+        : null;
+    useEffect(() => {
+        if (settlingItemId === null)
+            return;
+        if (timeline.items.some((item) => item.itemId === settlingItemId)) {
+            setReplySettling(null);
+        }
+    }, [timeline.items, settlingItemId]);
+    const handleSend = useCallback(async (text) => {
+        const output = await participation.reply(text);
+        // The ledger row is committed before reply answers, so one head
+        // refresh renders the REAL item (with its true status) — the SDK
+        // never fabricates an optimistic item that might misstate what
+        // the provider did. Until that item lands, the composer stays
+        // busy; even if this refetch fails, the head poll delivers the
+        // item and clears the hold. A refusal never settles: it restores
+        // the draft for editing, and holding the composer busy would
+        // fight the correction its notice asks for.
+        if (output.outcome !== ChannelSendOutcome.refused &&
+            output.outboundMessageId !== "") {
+            setReplySettling({
+                selectionKey,
+                itemId: outboundItemIdOf(output.outboundMessageId),
+            });
+        }
+        timeline.refetch();
+        return output;
+    }, [participation.reply, timeline.refetch, selectionKey]);
+    const detailLabel = detail.conversation
+        ? conversationLabelOf(detail.conversation, descriptor?.id ?? null)
+        : selected?.conversationKey ?? "";
+    // The customer's reachable address (e.g. the WhatsApp number a display
+    // name hides) — the call-back path belongs beside the channel name.
+    const detailContact = detail.conversation
+        ? conversationContactOf(detail.conversation, descriptor?.id ?? null)
+        : null;
+    const channelName = selectedChannel
+        ? selectedChannel.metadata?.name || selectedChannel.metadata?.slug
+        : null;
+    const selectedChannelHref = selectedChannel && channelHref ? channelHref(selectedChannel) : null;
+    const headerAccessoryNode = typeof headerAccessory === "function"
+        ? headerAccessory({ channel: selectedChannel })
+        : headerAccessory;
+    return (_jsxs("div", { "aria-label": "Conversations workbench", className: cn("flex min-h-0 flex-1", className), children: [_jsx(ConversationListPane, { className: "w-80 shrink-0 border-r border-border", conversations: list.conversations, isLoading: list.isLoading, error: list.error, hasMore: list.hasMore, loadMore: list.loadMore, isLoadingMore: list.isLoadingMore, channels: channels, channelFilter: channelFilter, onChannelFilterChange: setChannelFilter, filter: listFilter, onFilterChange: setListFilter, selected: selected, onSelect: handleSelect, now: now }), selected === null ? (_jsx("div", { className: "flex min-w-0 flex-1 items-center justify-center p-6", children: _jsx(EmptyState, { variant: "first-use", icon: _jsx(MessagesSquare, { className: "size-8" }), title: "Select a conversation", description: "Pick a conversation to read its thread, reply as your business, or take over from the agent." }) })) : (
+            // Keyed by conversation identity (DD-014: `key` remounts are the
+            // clean-reset pattern): every open starts a fresh detail column, so
+            // auto-scroll opens following at the newest message and the
+            // composer's draft and notice can never travel from one customer's
+            // conversation into another's (F-22). The data hooks live above
+            // this column, so the remount refetches nothing; the inbox pane
+            // stays outside it so its scroll position and filter survive.
+            // Channel ids never contain ":", so the joined key is unambiguous.
+            _jsxs("div", { className: "flex min-w-0 flex-1 flex-col", children: [_jsxs("div", { className: "flex items-center justify-between gap-2 border-b border-border px-4 py-2.5", children: [_jsxs("div", { className: "min-w-0", children: [_jsx("h2", { className: "truncate text-sm font-semibold text-foreground", children: detailLabel }), (detailContact !== null || channelName) && (_jsxs("p", { className: "truncate text-xs text-muted-foreground", children: [detailContact, detailContact !== null && channelName && " · ", channelName &&
+                                                // The path from a conversation to its channel (F-11):
+                                                // the channel name links to the host's channel surface
+                                                // when a route exists.
+                                                (selectedChannelHref ? (_jsx("a", { href: selectedChannelHref, className: "hover:text-foreground hover:underline", children: channelName })) : (channelName))] }))] }), headerAccessoryNode] }), detail.conversation && (_jsx(ConversationAttentionBanner, { conversation: detail.conversation, participation: participation })), detail.conversation && (_jsx(ConversationControlBanner, { conversation: detail.conversation, participation: participation, unansweredCustomer: unansweredCustomer, supportsStaffReplies: descriptor?.supportsStaffReplies ?? true, currentIdentityAccountId: currentIdentityAccountId })), _jsx(ConversationTimelineView, { items: timeline.items, isLoading: timeline.isLoading, error: timeline.error, hasOlder: timeline.hasOlder, loadOlder: timeline.loadOlder, isLoadingOlder: timeline.isLoadingOlder, provider: descriptor?.id ?? null, now: now }), _jsx(ConversationComposer, { onSend: handleSend, isSending: participation.pendingCommands.has("reply") || settlingItemId !== null, disabledReason: composerDisabledReason, advisory: composerAdvisory })] }, `${selected.agentChannelId}:${selected.conversationKey}`))] }));
+}
+//# sourceMappingURL=ConversationsWorkbench.js.map

package/conversation/ConversationsWorkbench.js.map

@@ -0,0 +1 @@
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package/conversation/conversationPresentation.d.ts

@@ -0,0 +1,137 @@
+import { type ChannelConversation, type ConversationTimelineItem } from "@stigmer/protos/ai/stigmer/agentic/agentchannel/v1/conversation_io_pb";
+import type { ChannelProviderId } from "../channel/providers.js";
+/**
+ * Pure render vocabulary for the conversation surface — the single place
+ * the wire enums become words and layout facts (the providerPresentation
+ * convention). No React, no I/O; every component and every test reads the
+ * same mapping.
+ */
+/** Who authored a timeline item, in render vocabulary. */
+export type ConversationAuthorKind = "customer" | "agent" | "teammate" | "platform" | "unknown";
+/** Map the wire author onto the render vocabulary. */
+export declare function authorKindOf(item: ConversationTimelineItem): ConversationAuthorKind;
+/** True for org-internal items (escalations, attention clears, notes). */
+export declare function isInternalItem(item: ConversationTimelineItem): boolean;
+/**
+ * The platform's own send attempt, in render vocabulary. `null` on items
+ * that carry no attempt (inbound messages, internal events).
+ *
+ * `"suppressed"` and `"failed"` are items the customer NEVER saw and
+ * `"pending"`/`"delivering"` are items the customer has not seen YET —
+ * a renderer that shows any of them as a plain sent bubble lies to staff.
+ */
+export type SendAttemptKind = "pending" | "delivering" | "delivered" | "failed" | "suppressed";
+/** Map the wire delivery status onto the render vocabulary. */
+export declare function sendAttemptOf(item: ConversationTimelineItem): SendAttemptKind | null;
+/**
+ * The provider's receipt report, in render vocabulary. `null` until the
+ * provider reports (and always on items with no receipt axis).
+ *
+ * A SECOND axis beside {@link sendAttemptOf}, never collapsed into it
+ * (channel-conversations DD-004 D-d): "we handed it to WhatsApp" and
+ * "it reached the phone" are different facts — an item can be
+ * `delivered` + `receipt_failed`.
+ */
+export type ReceiptKind = "sent" | "delivered" | "read" | "failed";
+/** Map the wire receipt state onto the render vocabulary. */
+export declare function receiptOf(item: ConversationTimelineItem): ReceiptKind | null;
+/**
+ * Placeholder copy for inbound items whose body the platform cannot
+ * render (`text` empty, `provider_message_type` names the kind). Media
+ * retrieval is a named non-goal of this surface — the placeholder tells
+ * staff something arrived and what shape it was.
+ *
+ * Returns `null` when the item needs no placeholder (it has text, or it
+ * is not a provider-typed inbound item — e.g. an attention-clear event,
+ * whose copy is the renderer's own vocabulary).
+ */
+export declare function inboundPlaceholderOf(item: ConversationTimelineItem): string | null;
+/**
+ * The list-row label for a conversation: the provider-reported display
+ * name when one exists, else a provider-aware fallback.
+ *
+ * The fallback is provider-aware because conversation keys are not
+ * uniformly meaningful: WhatsApp's key is the customer's phone number
+ * (a real label), while Slack's key is a thread timestamp like
+ * `1723012345.678900` (noise a human cannot use).
+ */
+export declare function conversationLabelOf(conversation: ChannelConversation, provider: ChannelProviderId | null): string;
+/**
+ * The customer's reachable address, when the label hides it: the fact a
+ * staffer needs to call or message the customer outside the platform.
+ *
+ * Provider-aware like {@link conversationLabelOf}, because conversation
+ * keys are not uniformly addresses: WhatsApp's key IS the customer's
+ * phone number (the wa_id), and when a display name wins the label slot
+ * that number would otherwise appear nowhere on the surface. Slack's
+ * key is a thread timestamp — not a way to reach anyone — so there is
+ * nothing to show. Unknown providers show nothing rather than guess.
+ *
+ * Returns `null` when the label already shows the key (no display
+ * name), so the same fact never renders twice. The key returns
+ * verbatim — no fabricated `+` prefix: the wire value is the truth this
+ * module reports, and formatting belongs to hosts that know their
+ * display rules.
+ */
+export declare function conversationContactOf(conversation: ChannelConversation, provider: ChannelProviderId | null): string | null;
+/** The service-window estimate, in render vocabulary. */
+export type ServiceWindowState = "open" | "closed";
+/**
+ * Estimate whether the provider's free-form reply window is open
+ * (channel-conversations DD-014 D-a). Provider-aware like
+ * {@link conversationLabelOf}: WhatsApp is the only windowed provider, so
+ * every other provider answers `null` — no window, no claim — as does a
+ * conversation whose customer has never written
+ * (`last_customer_message_at` unset; that conversation takes the
+ * composer's disabled branch instead).
+ *
+ * Client-derived on purpose, and NOT a divergence from DD-011 A-1's
+ * "the predicate is expressed once, in SQL" rule: the window is
+ * wall-clock-anchored — it flips with NO row change — so a
+ * server-computed boolean would be stale by construction between polls.
+ * Time-decaying presentation derived from wire instants is this
+ * surface's established class (relative timestamps, day grouping).
+ *
+ * Honesty caveat (DD-014 D-a): the anchor is the platform's receipt
+ * instant, minutes AFTER Meta's own clock started the window, so the
+ * estimate can claim "open" briefly after Meta closed it — which is why
+ * consumers warn and never block (D-b). For the same reason the exact
+ * 24-hour tie reads "closed": erring a moment early offsets an anchor
+ * that always errs late.
+ */
+export declare function serviceWindowOf(conversation: ChannelConversation, provider: ChannelProviderId | null, now: Date): ServiceWindowState | null;
+/**
+ * How strongly the awaiting-reply indicator renders. Two strengths, not
+ * one, because "waiting" means different things per holder (DD-011 D-a).
+ */
+export type AwaitingIndicator = "strong" | "muted";
+/**
+ * The awaiting-reply indicator for a conversation (channel-conversations
+ * DD-011 D-a): `"strong"` when a human holds it — the agent will not
+ * answer, so a person must (F-13's exact case) — and `"muted"` when the
+ * agent holds it: the agent is about to answer, and if its turn dies the
+ * conversation stays visibly waiting, which is the built-in recovery
+ * path (DD-011 D-b). `null` when the customer's last message has been
+ * answered (or the customer has not written).
+ *
+ * The fact itself is server-derived (`awaiting_reply` rides the wire as
+ * a boolean precisely so no client re-implements the NULL-and-compare
+ * rule); this helper only maps fact × holder onto render strength.
+ */
+export declare function awaitingIndicatorOf(conversation: ChannelConversation): AwaitingIndicator | null;
+/**
+ * The timeline item id an accepted staff reply appears under: the
+ * outbound ledger's `ob:` namespace over the reply output's
+ * `outbound_message_id` — the contract
+ * `useConversationParticipation.reply` documents ("the item will
+ * appear on the timeline as `ob:<that id>`"). The workbench's
+ * post-send busy state watches for exactly this id (F-05).
+ */
+export declare function outboundItemIdOf(outboundMessageId: string): string;
+/**
+ * Newest-first timeline order: `(at, item_id)` descending — the exact
+ * comparator the server pages with, so client-side merges can never
+ * disagree with server pages about order.
+ */
+export declare function compareTimelineItemsNewestFirst(a: ConversationTimelineItem, b: ConversationTimelineItem): number;
+//# sourceMappingURL=conversationPresentation.d.ts.map

package/conversation/conversationPresentation.d.ts.map

@@ -0,0 +1 @@
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package/conversation/conversationPresentation.js

@@ -0,0 +1,230 @@
+import { timestampDate } from "@bufbuild/protobuf/wkt";
+import { ConversationControl, ConversationItemAuthor, ConversationLane, } from "@stigmer/protos/ai/stigmer/agentic/agentchannel/v1/conversation_io_pb";
+import { ChannelDeliveryStatus } from "@stigmer/protos/ai/stigmer/agentic/agentchannel/v1/delivery_pb";
+import { ChannelReceiptState } from "@stigmer/protos/ai/stigmer/agentic/agentchannel/v1/outbound_pb";
+/** Map the wire author onto the render vocabulary. */
+export function authorKindOf(item) {
+    switch (item.author) {
+        case ConversationItemAuthor.author_customer:
+            return "customer";
+        case ConversationItemAuthor.author_agent:
+            return "agent";
+        case ConversationItemAuthor.author_teammate:
+            return "teammate";
+        case ConversationItemAuthor.author_platform:
+            return "platform";
+        default:
+            return "unknown";
+    }
+}
+/** True for org-internal items (escalations, attention clears, notes). */
+export function isInternalItem(item) {
+    return item.lane === ConversationLane.lane_internal;
+}
+/** Map the wire delivery status onto the render vocabulary. */
+export function sendAttemptOf(item) {
+    switch (item.deliveryStatus) {
+        case ChannelDeliveryStatus.pending:
+            return "pending";
+        case ChannelDeliveryStatus.delivering:
+            return "delivering";
+        case ChannelDeliveryStatus.delivered:
+            return "delivered";
+        case ChannelDeliveryStatus.failed:
+            return "failed";
+        case ChannelDeliveryStatus.suppressed:
+            return "suppressed";
+        default:
+            return null;
+    }
+}
+/** Map the wire receipt state onto the render vocabulary. */
+export function receiptOf(item) {
+    switch (item.receiptState) {
+        case ChannelReceiptState.receipt_sent:
+            return "sent";
+        case ChannelReceiptState.receipt_delivered:
+            return "delivered";
+        case ChannelReceiptState.receipt_read:
+            return "read";
+        case ChannelReceiptState.receipt_failed:
+            return "failed";
+        default:
+            return null;
+    }
+}
+/**
+ * Placeholder copy for inbound items whose body the platform cannot
+ * render (`text` empty, `provider_message_type` names the kind). Media
+ * retrieval is a named non-goal of this surface — the placeholder tells
+ * staff something arrived and what shape it was.
+ *
+ * Returns `null` when the item needs no placeholder (it has text, or it
+ * is not a provider-typed inbound item — e.g. an attention-clear event,
+ * whose copy is the renderer's own vocabulary).
+ */
+export function inboundPlaceholderOf(item) {
+    if (item.text !== "" || item.providerMessageType === "")
+        return null;
+    switch (item.providerMessageType) {
+        case "text":
+            return null;
+        case "image":
+            return "Photo";
+        case "video":
+            return "Video";
+        case "audio":
+            return "Voice message";
+        case "document":
+            return "Document";
+        case "sticker":
+            return "Sticker";
+        case "location":
+            return "Location";
+        case "contacts":
+            return "Contact card";
+        default:
+            // The provider's vocabulary passes through verbatim (never
+            // re-encoded), so an unknown kind still names itself.
+            return `Unsupported message (${item.providerMessageType})`;
+    }
+}
+/**
+ * The list-row label for a conversation: the provider-reported display
+ * name when one exists, else a provider-aware fallback.
+ *
+ * The fallback is provider-aware because conversation keys are not
+ * uniformly meaningful: WhatsApp's key is the customer's phone number
+ * (a real label), while Slack's key is a thread timestamp like
+ * `1723012345.678900` (noise a human cannot use).
+ */
+export function conversationLabelOf(conversation, provider) {
+    if (conversation.displayName !== "")
+        return conversation.displayName;
+    if (provider === "slack")
+        return "Slack thread";
+    return conversation.conversationKey;
+}
+/**
+ * The customer's reachable address, when the label hides it: the fact a
+ * staffer needs to call or message the customer outside the platform.
+ *
+ * Provider-aware like {@link conversationLabelOf}, because conversation
+ * keys are not uniformly addresses: WhatsApp's key IS the customer's
+ * phone number (the wa_id), and when a display name wins the label slot
+ * that number would otherwise appear nowhere on the surface. Slack's
+ * key is a thread timestamp — not a way to reach anyone — so there is
+ * nothing to show. Unknown providers show nothing rather than guess.
+ *
+ * Returns `null` when the label already shows the key (no display
+ * name), so the same fact never renders twice. The key returns
+ * verbatim — no fabricated `+` prefix: the wire value is the truth this
+ * module reports, and formatting belongs to hosts that know their
+ * display rules.
+ */
+export function conversationContactOf(conversation, provider) {
+    if (provider !== "whatsapp")
+        return null;
+    if (conversation.displayName === "")
+        return null;
+    return conversation.conversationKey;
+}
+/**
+ * Meta's customer-service window: a business can send free-form WhatsApp
+ * messages for 24 hours after the customer's last inbound message; after
+ * that, only template messages deliver. The constant lives beside its
+ * only consumer and is promoted to `ChannelProviderDescriptor` only if a
+ * second windowed provider ever appears (the second-sighting rule,
+ * DD-014 D-a).
+ */
+const WHATSAPP_SERVICE_WINDOW_MS = 24 * 60 * 60 * 1000;
+/**
+ * Estimate whether the provider's free-form reply window is open
+ * (channel-conversations DD-014 D-a). Provider-aware like
+ * {@link conversationLabelOf}: WhatsApp is the only windowed provider, so
+ * every other provider answers `null` — no window, no claim — as does a
+ * conversation whose customer has never written
+ * (`last_customer_message_at` unset; that conversation takes the
+ * composer's disabled branch instead).
+ *
+ * Client-derived on purpose, and NOT a divergence from DD-011 A-1's
+ * "the predicate is expressed once, in SQL" rule: the window is
+ * wall-clock-anchored — it flips with NO row change — so a
+ * server-computed boolean would be stale by construction between polls.
+ * Time-decaying presentation derived from wire instants is this
+ * surface's established class (relative timestamps, day grouping).
+ *
+ * Honesty caveat (DD-014 D-a): the anchor is the platform's receipt
+ * instant, minutes AFTER Meta's own clock started the window, so the
+ * estimate can claim "open" briefly after Meta closed it — which is why
+ * consumers warn and never block (D-b). For the same reason the exact
+ * 24-hour tie reads "closed": erring a moment early offsets an anchor
+ * that always errs late.
+ */
+export function serviceWindowOf(conversation, provider, now) {
+    if (provider !== "whatsapp")
+        return null;
+    const anchor = conversation.lastCustomerMessageAt;
+    if (anchor === undefined)
+        return null;
+    const elapsedMs = now.getTime() - timestampDate(anchor).getTime();
+    return elapsedMs >= WHATSAPP_SERVICE_WINDOW_MS ? "closed" : "open";
+}
+/**
+ * The awaiting-reply indicator for a conversation (channel-conversations
+ * DD-011 D-a): `"strong"` when a human holds it — the agent will not
+ * answer, so a person must (F-13's exact case) — and `"muted"` when the
+ * agent holds it: the agent is about to answer, and if its turn dies the
+ * conversation stays visibly waiting, which is the built-in recovery
+ * path (DD-011 D-b). `null` when the customer's last message has been
+ * answered (or the customer has not written).
+ *
+ * The fact itself is server-derived (`awaiting_reply` rides the wire as
+ * a boolean precisely so no client re-implements the NULL-and-compare
+ * rule); this helper only maps fact × holder onto render strength.
+ */
+export function awaitingIndicatorOf(conversation) {
+    if (!conversation.awaitingReply)
+        return null;
+    return conversation.control === ConversationControl.control_human
+        ? "strong"
+        : "muted";
+}
+/**
+ * The timeline item id an accepted staff reply appears under: the
+ * outbound ledger's `ob:` namespace over the reply output's
+ * `outbound_message_id` — the contract
+ * `useConversationParticipation.reply` documents ("the item will
+ * appear on the timeline as `ob:<that id>`"). The workbench's
+ * post-send busy state watches for exactly this id (F-05).
+ */
+export function outboundItemIdOf(outboundMessageId) {
+    return `ob:${outboundMessageId}`;
+}
+/**
+ * Newest-first timeline order: `(at, item_id)` descending — the exact
+ * comparator the server pages with, so client-side merges can never
+ * disagree with server pages about order.
+ */
+export function compareTimelineItemsNewestFirst(a, b) {
+    const byInstant = compareInstants(b.at, a.at);
+    if (byInstant !== 0)
+        return byInstant;
+    return a.itemId < b.itemId ? 1 : a.itemId > b.itemId ? -1 : 0;
+}
+// BigInt() call form, not a 0n literal: the web console compiles SDK
+// sources under a pre-ES2020 target where the literal is a syntax error.
+const ZERO_SECONDS = BigInt(0);
+function compareInstants(a, b) {
+    // A missing instant sorts oldest — the server always stamps `at`, so
+    // this only orders a defensively-handled corrupt item to the top of
+    // history rather than crashing the sort.
+    const aSeconds = a?.seconds ?? ZERO_SECONDS;
+    const bSeconds = b?.seconds ?? ZERO_SECONDS;
+    if (aSeconds !== bSeconds)
+        return aSeconds < bSeconds ? -1 : 1;
+    const aNanos = a?.nanos ?? 0;
+    const bNanos = b?.nanos ?? 0;
+    return aNanos - bNanos;
+}
+//# sourceMappingURL=conversationPresentation.js.map

package/conversation/conversationPresentation.js.map

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package/conversation/index.d.ts

@@ -0,0 +1,26 @@
+export { ConversationsWorkbench } from "./ConversationsWorkbench.js";
+export type { ConversationHeaderContext, ConversationsWorkbenchProps, } from "./ConversationsWorkbench.js";
+export { ConversationListPane } from "./ConversationListPane.js";
+export type { ConversationIdentity, ConversationListPaneProps, } from "./ConversationListPane.js";
+export { ConversationTimelineView } from "./ConversationTimelineView.js";
+export type { ConversationTimelineViewProps } from "./ConversationTimelineView.js";
+export { ConversationControlBanner } from "./ConversationControlBanner.js";
+export type { ConversationControlBannerProps } from "./ConversationControlBanner.js";
+export { ConversationAttentionBanner } from "./ConversationAttentionBanner.js";
+export type { ConversationAttentionBannerProps } from "./ConversationAttentionBanner.js";
+export { ConversationComposer } from "./ConversationComposer.js";
+export type { ConversationComposerProps } from "./ConversationComposer.js";
+export { useConversation } from "./useConversation.js";
+export type { UseConversationOptions, UseConversationReturn, } from "./useConversation.js";
+export { useConversationList } from "./useConversationList.js";
+export type { UseConversationListOptions, UseConversationListReturn, } from "./useConversationList.js";
+export { useConversationTimeline } from "./useConversationTimeline.js";
+export type { UseConversationTimelineOptions, UseConversationTimelineReturn, } from "./useConversationTimeline.js";
+export { useConversationParticipation } from "./useConversationParticipation.js";
+export type { ConversationCommand, UseConversationParticipationOptions, UseConversationParticipationReturn, } from "./useConversationParticipation.js";
+export { useConversationsWantsHumanCount } from "./useConversationsWantsHumanCount.js";
+export type { UseConversationsWantsHumanCountOptions, UseConversationsWantsHumanCountReturn, } from "./useConversationsWantsHumanCount.js";
+export { authorKindOf, awaitingIndicatorOf, compareTimelineItemsNewestFirst, conversationContactOf, conversationLabelOf, inboundPlaceholderOf, isInternalItem, receiptOf, sendAttemptOf, serviceWindowOf, } from "./conversationPresentation.js";
+export type { AwaitingIndicator, ConversationAuthorKind, ReceiptKind, SendAttemptKind, ServiceWindowState, } from "./conversationPresentation.js";
+export { CONVERSATION_BADGE_POLL_INTERVAL_MS, CONVERSATION_DETAIL_POLL_INTERVAL_MS, CONVERSATION_LIST_POLL_INTERVAL_MS, } from "./polling.js";
+//# sourceMappingURL=index.d.ts.map

package/conversation/index.d.ts.map

@@ -0,0 +1 @@
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package/conversation/index.js

@@ -0,0 +1,14 @@
+export { ConversationsWorkbench } from "./ConversationsWorkbench.js";
+export { ConversationListPane } from "./ConversationListPane.js";
+export { ConversationTimelineView } from "./ConversationTimelineView.js";
+export { ConversationControlBanner } from "./ConversationControlBanner.js";
+export { ConversationAttentionBanner } from "./ConversationAttentionBanner.js";
+export { ConversationComposer } from "./ConversationComposer.js";
+export { useConversation } from "./useConversation.js";
+export { useConversationList } from "./useConversationList.js";
+export { useConversationTimeline } from "./useConversationTimeline.js";
+export { useConversationParticipation } from "./useConversationParticipation.js";
+export { useConversationsWantsHumanCount } from "./useConversationsWantsHumanCount.js";
+export { authorKindOf, awaitingIndicatorOf, compareTimelineItemsNewestFirst, conversationContactOf, conversationLabelOf, inboundPlaceholderOf, isInternalItem, receiptOf, sendAttemptOf, serviceWindowOf, } from "./conversationPresentation.js";
+export { CONVERSATION_BADGE_POLL_INTERVAL_MS, CONVERSATION_DETAIL_POLL_INTERVAL_MS, CONVERSATION_LIST_POLL_INTERVAL_MS, } from "./polling.js";
+//# sourceMappingURL=index.js.map

package/conversation/index.js.map

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