@stigmer/react 3.7.0 → 3.8.0

package/conversation/ConversationTimelineView.js

@@ -0,0 +1,166 @@
+"use client";
+import { jsx as _jsx, jsxs as _jsxs, Fragment as _Fragment } from "react/jsx-runtime";
+import { memo, useMemo } from "react";
+import { timestampDate } from "@bufbuild/protobuf/wkt";
+import { Ban, Check, CheckCheck, Clock, Info, MessageSquare, TriangleAlert } from "lucide-react";
+import { cn } from "@stigmer/theme";
+import { getUserMessage } from "@stigmer/sdk";
+import { channelProviderOf } from "../channel/providers.js";
+import { Button } from "../button/Button.js";
+import { EmptyState } from "../empty-state/EmptyState.js";
+import { JumpToLatestButton } from "../internal/JumpToLatestButton.js";
+import { Tooltip, TooltipContent, TooltipProvider, TooltipTrigger, } from "../internal/tooltip.js";
+import { useAutoScroll } from "../internal/useAutoScroll.js";
+import { authorKindOf, inboundPlaceholderOf, isInternalItem, receiptOf, sendAttemptOf, } from "./conversationPresentation.js";
+/**
+ * One conversation's customer-visible thread, WhatsApp-style: customer
+ * on the left, the business (agent, teammate, platform copy) on the
+ * right, internal-lane events (escalations, attention clears) as inline
+ * system rows the customer never saw.
+ *
+ * Honesty rules, enforced here rather than hoped for: outbound items
+ * carry their send attempt AND the provider's receipt as two independent
+ * facts (DD-004 D-d — an item can be handed to the provider yet fail on
+ * the customer's side), failed and suppressed sends render as exactly
+ * that, and non-text inbound renders a typed placeholder instead of
+ * disappearing.
+ *
+ * Presentational — pair with `useConversationTimeline`, or compose via
+ * `ConversationsWorkbench`.
+ */
+export function ConversationTimelineView({ items, isLoading, error, hasOlder, loadOlder, isLoadingOlder, provider, now, className, }) {
+    const { scrollRef, sentinelRef, contentRef, isFollowing, jumpToLatest } = useAutoScroll();
+    const days = useMemo(() => groupByDay(items, now), [items, now]);
+    const descriptor = channelProviderOf(provider ?? undefined);
+    const showsCustomerMessages = descriptor?.timelineIncludesCustomerMessages ?? true;
+    return (
+    // The provider is context-only (no DOM node); one per view arms
+    // every status-glyph tooltip below (the WorkspaceSidebar precedent).
+    _jsx(TooltipProvider, { children: _jsxs("div", { "aria-label": "Conversation timeline", className: cn("relative flex min-h-0 flex-1 flex-col", className), children: [_jsxs("div", { ref: scrollRef, className: "min-h-0 flex-1 overflow-y-auto [overflow-anchor:none] px-4 py-3", children: [!showsCustomerMessages && descriptor && (_jsxs("div", { className: "mb-3 flex items-start gap-2 rounded-md border border-border bg-muted-faint px-3 py-2 text-xs text-muted-foreground", children: [_jsx(Info, { "aria-hidden": "true", className: "mt-0.5 size-3.5 shrink-0" }), _jsxs("p", { children: ["Customer messages on ", descriptor.label, " channels aren't shown here yet \u2014 this thread has replies, sends, and internal events only."] })] })), isLoading ? (_jsx(TimelineSkeleton, {})) : error ? (_jsx("p", { className: "px-2 py-6 text-center text-sm text-destructive", children: getUserMessage(error) })) : items.length === 0 ? (_jsx(EmptyState, { variant: "first-use", icon: _jsx(MessageSquare, { className: "size-8" }), title: "No messages yet", description: "The conversation's messages appear here as they happen." })) : (_jsxs("div", { ref: contentRef, children: [hasOlder && (_jsx("div", { className: "flex justify-center pb-2", children: _jsx(Button, { variant: "ghost", size: "xs", onClick: loadOlder, disabled: isLoadingOlder, children: isLoadingOlder ? "Loading…" : "Load earlier messages" }) })), days.map((day) => (_jsxs("div", { children: [_jsx("div", { className: "my-2 text-center text-xs text-muted-foreground-faint", role: "separator", children: day.label }), _jsx("ul", { className: "space-y-1.5", children: day.items.map((item) => (_jsx(TimelineItemRow, { item: item }, item.itemId))) })] }, day.label)))] })), _jsx("div", { ref: sentinelRef, "aria-hidden": "true" })] }), _jsx(JumpToLatestButton, { visible: !isFollowing, onClick: jumpToLatest })] }) }));
+}
+const BUSINESS_CAPTION = {
+    agent: "Agent",
+    teammate: "Teammate",
+    platform: "Automated",
+    unknown: "Unknown sender",
+};
+const TimelineItemRow = memo(function TimelineItemRow({ item, }) {
+    if (isInternalItem(item)) {
+        return _jsx(InternalEventRow, { item: item });
+    }
+    const author = authorKindOf(item);
+    const isCustomer = author === "customer";
+    const body = item.text || inboundPlaceholderOf(item);
+    // DD-014 D-c (amended at the Sitting 2 gate, R-1): the provider's
+    // failure explanation is decision-bearing — window closed vs bad
+    // number changes what the operator does next — so it renders as
+    // VISIBLE text, not hover-only (the footer glyphs are deliberately
+    // non-focusable per F-18, which makes a tooltip mouse-only). Verbatim
+    // relay, never pattern-matched; the numeric twin (receipt_error_code)
+    // stays off the surface as machine vocabulary. Gated exactly like
+    // ReceiptTicks' failed arm — attempt delivered AND receipt failed —
+    // so the attempt-axis explanation (last_error, F-25's slice) can
+    // structurally never leak in here.
+    const receiptExplanation = sendAttemptOf(item) === "delivered" &&
+        receiptOf(item) === "failed" &&
+        item.receiptDetail !== ""
+        ? item.receiptDetail
+        : null;
+    return (_jsx("li", { className: cn("flex", isCustomer ? "justify-start" : "justify-end"), children: _jsxs("div", { className: cn("max-w-[80%] rounded-lg px-3 py-2", isCustomer ? "bg-muted-subtle" : "bg-primary-subtle"), children: [!isCustomer && (_jsx("p", { className: "text-xs font-medium text-muted-foreground", children: BUSINESS_CAPTION[author] })), _jsx("p", { className: cn("whitespace-pre-wrap break-words text-sm text-foreground", !item.text && "italic text-muted-foreground"), children: body || "Message content unavailable" }), receiptExplanation !== null && (_jsx("p", { className: "mt-1 break-words text-xs text-destructive", children: receiptExplanation })), _jsx(ItemFooter, { item: item })] }) }));
+});
+/**
+ * A footer status glyph with its explanation on the house tooltip
+ * (F-18, replacing native `title` — OS-delayed, imprecise, invisible to
+ * keyboard and touch). The trigger renders as a plain `<span>` and is
+ * deliberately NOT focusable: these sit inside every bubble's footer,
+ * so focusable triggers would add several tab stops per message. Their
+ * accessible name stays the visible or `sr-only` text; the tooltip is
+ * the visual description only.
+ */
+function StatusHint({ hint, className, children, }) {
+    return (_jsxs(Tooltip, { children: [_jsx(TooltipTrigger, { render: _jsx("span", { className: className }), children: children }), _jsx(TooltipContent, { side: "top", children: hint })] }));
+}
+/**
+ * The bubble footer: the item's instant plus, for outbound items, the
+ * two status axes — our attempt and the provider's receipt, never
+ * collapsed into one glyph.
+ */
+function ItemFooter({ item }) {
+    const attempt = sendAttemptOf(item);
+    const time = item.at
+        ? timestampDate(item.at).toLocaleTimeString(undefined, {
+            hour: "2-digit",
+            minute: "2-digit",
+        })
+        : "";
+    return (_jsxs("p", { className: "mt-1 flex items-center justify-end gap-1 text-xs text-muted-foreground-faint", children: [_jsx("span", { children: time }), attempt === "failed" && (_jsxs(StatusHint, { hint: "The platform could not deliver this message", className: "flex items-center gap-0.5 text-destructive", children: [_jsx(TriangleAlert, { "aria-hidden": "true", className: "size-3" }), "Not delivered"] })), attempt === "suppressed" && (_jsxs(StatusHint, { hint: "Withheld because a human had the conversation when it came due", className: "flex items-center gap-0.5", children: [_jsx(Ban, { "aria-hidden": "true", className: "size-3" }), "Held"] })), (attempt === "pending" || attempt === "delivering") && (_jsxs(StatusHint, { hint: "Sending", className: "flex items-center gap-0.5", children: [_jsx(Clock, { "aria-hidden": "true", className: "size-3" }), _jsx("span", { className: "sr-only", children: "Sending" })] })), attempt === "delivered" && _jsx(ReceiptTicks, { item: item })] }));
+}
+/**
+ * The provider's receipt report, WhatsApp-tick style. Renders only on
+ * items the platform successfully handed to the provider; the receipt
+ * can still be `failed` — the "we sent it, it never arrived" case a
+ * collapsed status hides.
+ */
+function ReceiptTicks({ item }) {
+    const receipt = receiptOf(item);
+    if (receipt === "failed") {
+        return (_jsxs(StatusHint, { hint: "The provider accepted this message but could not deliver it", className: "flex items-center gap-0.5 text-destructive", children: [_jsx(TriangleAlert, { "aria-hidden": "true", className: "size-3" }), "Delivery failed"] }));
+    }
+    if (receipt === "read") {
+        return (_jsxs(StatusHint, { hint: "Read by the customer", className: "text-primary", children: [_jsx(CheckCheck, { "aria-hidden": "true", className: "size-3.5" }), _jsx("span", { className: "sr-only", children: "Read" })] }));
+    }
+    if (receipt === "delivered") {
+        return (_jsxs(StatusHint, { hint: "Delivered to the customer's device", children: [_jsx(CheckCheck, { "aria-hidden": "true", className: "size-3.5" }), _jsx("span", { className: "sr-only", children: "Delivered" })] }));
+    }
+    // Handed to the provider; no (further) receipt yet.
+    return (_jsxs(StatusHint, { hint: "Sent", children: [_jsx(Check, { "aria-hidden": "true", className: "size-3.5" }), _jsx("span", { className: "sr-only", children: "Sent" })] }));
+}
+/**
+ * Internal-lane rows — org-internal events the customer never saw,
+ * rendered as centered system copy so they can never be misread as
+ * messages: the agent's escalation (its reason verbatim) and a
+ * teammate's attention clear.
+ */
+function InternalEventRow({ item }) {
+    const author = authorKindOf(item);
+    const isEscalation = author === "agent" && item.text !== "";
+    return (_jsx("li", { className: "flex justify-center", children: _jsx("div", { className: cn("flex max-w-[90%] items-start gap-1.5 rounded-md px-3 py-1.5 text-center text-xs", isEscalation
+                ? "bg-destructive-subtle text-destructive"
+                : "bg-muted-faint text-muted-foreground"), children: isEscalation ? (_jsxs(_Fragment, { children: [_jsx(TriangleAlert, { "aria-hidden": "true", className: "mt-0.5 size-3.5 shrink-0" }), _jsxs("span", { className: "min-w-0 break-words", children: ["Agent escalated to a human \u2014 \u201C", item.text, "\u201D"] })] })) : item.text !== "" ? (
+            // A future internal note flows through with zero code change.
+            _jsx("span", { className: "min-w-0 break-words", children: item.text })) : (_jsx("span", { children: "A teammate resolved the attention flag" })) }) }));
+}
+function TimelineSkeleton() {
+    return (_jsxs("div", { className: "space-y-2", "aria-hidden": "true", children: [_jsx("div", { className: "h-10 w-3/5 animate-pulse rounded-lg bg-muted-faint" }), _jsx("div", { className: "ml-auto h-10 w-3/5 animate-pulse rounded-lg bg-muted-faint" }), _jsx("div", { className: "h-10 w-2/5 animate-pulse rounded-lg bg-muted-faint" })] }));
+}
+/** Group chronological items under day separators. */
+function groupByDay(items, now) {
+    const ref = now ?? new Date();
+    const groups = [];
+    let currentKey = "";
+    for (const item of items) {
+        const date = item.at ? timestampDate(item.at) : null;
+        const key = date ? date.toDateString() : "undated";
+        if (key !== currentKey) {
+            currentKey = key;
+            groups.push({ label: date ? dayLabel(date, ref) : "Earlier", items: [] });
+        }
+        groups[groups.length - 1].items.push(item);
+    }
+    return groups;
+}
+function dayLabel(date, ref) {
+    if (date.toDateString() === ref.toDateString())
+        return "Today";
+    const yesterday = new Date(ref);
+    yesterday.setDate(ref.getDate() - 1);
+    if (date.toDateString() === yesterday.toDateString())
+        return "Yesterday";
+    return date.toLocaleDateString(undefined, {
+        weekday: "short",
+        month: "short",
+        day: "numeric",
+        ...(date.getFullYear() === ref.getFullYear() ? {} : { year: "numeric" }),
+    });
+}
+//# sourceMappingURL=ConversationTimelineView.js.map

package/conversation/ConversationTimelineView.js.map

@@ -0,0 +1 @@
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package/conversation/ConversationsWorkbench.d.ts

@@ -0,0 +1,63 @@
+import type { AgentChannel } from "@stigmer/protos/ai/stigmer/agentic/agentchannel/v1/api_pb";
+import { type ConversationIdentity } from "./ConversationListPane.js";
+/**
+ * Context handed to a function-form
+ * {@link ConversationsWorkbenchProps.headerAccessory}.
+ */
+export interface ConversationHeaderContext {
+    /**
+     * The open conversation's channel, once the org's channel list
+     * answers — `null` while it loads. Carries the channel's name (for
+     * scope-explicit accessories like the "Channel access" trigger) and
+     * `spec.agent_ref` (for navigation), so hosts never re-fetch what the
+     * workbench already holds.
+     */
+    readonly channel: AgentChannel | null;
+}
+/** Props for {@link ConversationsWorkbench}. */
+export interface ConversationsWorkbenchProps {
+    /** Organization whose conversations to show. */
+    readonly org: string;
+    /**
+     * The open conversation. Controlled by the host so selection can live
+     * in the URL (deep links, reloads, back button).
+     */
+    readonly selected: ConversationIdentity | null;
+    /** Called when the user opens or leaves a conversation. */
+    readonly onSelectionChange: (selection: ConversationIdentity | null) => void;
+    /**
+     * The signed-in staff member's identity account id, when the host
+     * knows it — used only for "You have this conversation" copy.
+     */
+    readonly currentIdentityAccountId?: string;
+    /**
+     * Rendered in the open conversation's header (the host's seam for
+     * page-level actions — e.g. the channel access panel trigger). The
+     * function form receives {@link ConversationHeaderContext} so the
+     * accessory can name the channel it acts on.
+     */
+    readonly headerAccessory?: React.ReactNode | ((context: ConversationHeaderContext) => React.ReactNode);
+    /**
+     * Maps the open conversation's channel to the host's channel surface
+     * — the owning agent's Channels tab (channels have no standalone
+     * page). When provided, the header's channel name renders as a link;
+     * `null` for a specific channel keeps it plain text. The SDK never
+     * assumes a routing scheme (DD-004).
+     */
+    readonly channelHref?: (channel: AgentChannel) => string | null;
+    /** Frozen instant for deterministic hosts (tests, documentation tours). */
+    readonly now?: Date;
+    /** Additional classes for the workbench container. */
+    readonly className?: string;
+}
+/**
+ * The Conversations console surface (channel-conversations T04), fully
+ * composed: the org-wide inbox on the left; the open conversation's
+ * timeline, participation banners, and staff composer on the right.
+ *
+ * Everything under it is independently importable — hosts that need a
+ * different layout compose `ConversationListPane`,
+ * `ConversationTimelineView`, the banners, and the hooks directly.
+ */
+export declare function ConversationsWorkbench({ org, selected, onSelectionChange, currentIdentityAccountId, headerAccessory, channelHref, now, className, }: ConversationsWorkbenchProps): import("react/jsx-runtime").JSX.Element;
+//# sourceMappingURL=ConversationsWorkbench.d.ts.map

package/conversation/ConversationsWorkbench.d.ts.map

@@ -0,0 +1 @@
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package/conversation/ConversationsWorkbench.js

@@ -0,0 +1,165 @@
+"use client";
+import { jsx as _jsx, jsxs as _jsxs } from "react/jsx-runtime";
+import { useCallback, useEffect, useMemo, useState } from "react";
+import { MessagesSquare } from "lucide-react";
+import { cn } from "@stigmer/theme";
+import { ChannelConversationListFilter, } from "@stigmer/protos/ai/stigmer/agentic/agentchannel/v1/conversation_io_pb";
+import { ChannelSendOutcome } from "@stigmer/protos/ai/stigmer/agentic/agentchannel/v1/message_io_pb";
+import { channelProviderOf } from "../channel/providers.js";
+import { useOrgAgentChannelList } from "../channel/useOrgAgentChannelList.js";
+import { EmptyState } from "../empty-state/EmptyState.js";
+import { ConversationAttentionBanner } from "./ConversationAttentionBanner.js";
+import { ConversationComposer } from "./ConversationComposer.js";
+import { ConversationControlBanner } from "./ConversationControlBanner.js";
+import { ConversationListPane } from "./ConversationListPane.js";
+import { ConversationTimelineView } from "./ConversationTimelineView.js";
+import { conversationContactOf, conversationLabelOf, outboundItemIdOf, serviceWindowOf, } from "./conversationPresentation.js";
+import { useConversation } from "./useConversation.js";
+import { useConversationList } from "./useConversationList.js";
+import { useConversationParticipation } from "./useConversationParticipation.js";
+import { useConversationTimeline } from "./useConversationTimeline.js";
+/**
+ * The Conversations console surface (channel-conversations T04), fully
+ * composed: the org-wide inbox on the left; the open conversation's
+ * timeline, participation banners, and staff composer on the right.
+ *
+ * Everything under it is independently importable — hosts that need a
+ * different layout compose `ConversationListPane`,
+ * `ConversationTimelineView`, the banners, and the hooks directly.
+ */
+export function ConversationsWorkbench({ org, selected, onSelectionChange, currentIdentityAccountId, headerAccessory, channelHref, now, className, }) {
+    const [channelFilter, setChannelFilter] = useState("");
+    const [listFilter, setListFilter] = useState(ChannelConversationListFilter.channel_conversation_list_filter_unspecified);
+    const { channels } = useOrgAgentChannelList(org || null);
+    const list = useConversationList({
+        org: org || null,
+        agentChannelId: channelFilter,
+        filter: listFilter,
+    });
+    const detail = useConversation(selected?.agentChannelId ?? "", selected?.conversationKey ?? "");
+    const timeline = useConversationTimeline(selected?.agentChannelId ?? "", selected?.conversationKey ?? "");
+    // DD-012 D-a: a command answer is fresher than any in-flight poll on
+    // BOTH surfaces rendering this conversation — fan it out to the detail
+    // seam (banners, composer state) and the list seam (the inbox row), so
+    // your own takeover never lags the inbox (F-06).
+    const detailApply = detail.applyServerState;
+    const listApply = list.applyServerState;
+    const adoptConversation = useCallback((fresh) => {
+        detailApply(fresh);
+        listApply(fresh);
+    }, [detailApply, listApply]);
+    const participation = useConversationParticipation({
+        agentChannelId: selected?.agentChannelId ?? "",
+        conversationKey: selected?.conversationKey ?? "",
+        onConversation: adoptConversation,
+    });
+    const selectedChannel = useMemo(() => selected
+        ? channels.find((c) => c.metadata?.id === selected.agentChannelId) ?? null
+        : null, [channels, selected]);
+    const descriptor = channelProviderOf(selectedChannel?.spec?.providerConfig?.case);
+    // DD-007 D-e: the handback guard arms on the row's server-derived
+    // awaiting_reply fact — bounce-aware since T08 (a staff reply the
+    // provider later failed does NOT count as an answer), and platform
+    // acknowledgments never stamp it. Never re-derive this from timeline
+    // authorship: that derivation read a bounced staff reply as "answered"
+    // and went silent in exactly the scenario the guard exists for (F-28)
+    // — the client-side twin of the re-derivation DD-011 A-1 removed
+    // server-side. No loading gap: the Hand back button renders from this
+    // same row, so the guard and the control it protects appear together.
+    const unansweredCustomer = detail.conversation?.awaitingReply ?? false;
+    const composerDisabledReason = descriptor && !descriptor.supportsStaffReplies
+        ? `Staff replies aren't available on ${descriptor.label} channels yet — the agent keeps serving this conversation.`
+        : detail.awaitingCustomer
+            ? "The customer hasn't written yet — staff replies unlock with their first message."
+            : null;
+    // DD-014 D-b/D-e: the closed-window forecast, computed fresh on EVERY
+    // render — deliberately NOT memoized on [detail.conversation]: the
+    // row's reference is intentionally stable across identical polls
+    // (DD-010) while the window is wall-clock-anchored, so a memo keyed on
+    // the row would freeze this warning forever on a quiet conversation.
+    // The 5s detail poll's re-render is the refresh cadence; the workbench
+    // test "the 5s detail poll alone carries the advisory over the
+    // boundary" is the guard. The advisory names the rule (DD-014 D-c's
+    // one home for it); the failed tick relays the provider's verdict.
+    const serviceWindow = detail.conversation
+        ? serviceWindowOf(detail.conversation, descriptor?.id ?? null, now ?? new Date())
+        : null;
+    const composerAdvisory = serviceWindow === "closed" && descriptor
+        ? `${descriptor.label} closes free-form replies 24 hours after the customer's last message — a reply sent now will probably fail. The window reopens when the customer writes again.`
+        : null;
+    const handleSelect = useCallback((conversation) => onSelectionChange({
+        agentChannelId: conversation.agentChannelId,
+        conversationKey: conversation.conversationKey,
+    }), [onSelectionChange]);
+    // F-05: an accepted reply's ledger item is only visible once the next
+    // timeline read answers, so the composer's busy state must span
+    // click-to-visible, not end at the RPC. The settling record names the
+    // item the reply output promised (`ob:<outbound_message_id>`) and the
+    // selection it belongs to — carrying the selection makes stale state
+    // from a previously open conversation structurally inert (the derived
+    // id is null there) instead of needing a reset effect.
+    const [replySettling, setReplySettling] = useState(null);
+    const selectionKey = selected
+        ? `${selected.agentChannelId}:${selected.conversationKey}`
+        : "";
+    const settlingItemId = replySettling !== null && replySettling.selectionKey === selectionKey
+        ? replySettling.itemId
+        : null;
+    useEffect(() => {
+        if (settlingItemId === null)
+            return;
+        if (timeline.items.some((item) => item.itemId === settlingItemId)) {
+            setReplySettling(null);
+        }
+    }, [timeline.items, settlingItemId]);
+    const handleSend = useCallback(async (text) => {
+        const output = await participation.reply(text);
+        // The ledger row is committed before reply answers, so one head
+        // refresh renders the REAL item (with its true status) — the SDK
+        // never fabricates an optimistic item that might misstate what
+        // the provider did. Until that item lands, the composer stays
+        // busy; even if this refetch fails, the head poll delivers the
+        // item and clears the hold. A refusal never settles: it restores
+        // the draft for editing, and holding the composer busy would
+        // fight the correction its notice asks for.
+        if (output.outcome !== ChannelSendOutcome.refused &&
+            output.outboundMessageId !== "") {
+            setReplySettling({
+                selectionKey,
+                itemId: outboundItemIdOf(output.outboundMessageId),
+            });
+        }
+        timeline.refetch();
+        return output;
+    }, [participation.reply, timeline.refetch, selectionKey]);
+    const detailLabel = detail.conversation
+        ? conversationLabelOf(detail.conversation, descriptor?.id ?? null)
+        : selected?.conversationKey ?? "";
+    // The customer's reachable address (e.g. the WhatsApp number a display
+    // name hides) — the call-back path belongs beside the channel name.
+    const detailContact = detail.conversation
+        ? conversationContactOf(detail.conversation, descriptor?.id ?? null)
+        : null;
+    const channelName = selectedChannel
+        ? selectedChannel.metadata?.name || selectedChannel.metadata?.slug
+        : null;
+    const selectedChannelHref = selectedChannel && channelHref ? channelHref(selectedChannel) : null;
+    const headerAccessoryNode = typeof headerAccessory === "function"
+        ? headerAccessory({ channel: selectedChannel })
+        : headerAccessory;
+    return (_jsxs("div", { "aria-label": "Conversations workbench", className: cn("flex min-h-0 flex-1", className), children: [_jsx(ConversationListPane, { className: "w-80 shrink-0 border-r border-border", conversations: list.conversations, isLoading: list.isLoading, error: list.error, hasMore: list.hasMore, loadMore: list.loadMore, isLoadingMore: list.isLoadingMore, channels: channels, channelFilter: channelFilter, onChannelFilterChange: setChannelFilter, filter: listFilter, onFilterChange: setListFilter, selected: selected, onSelect: handleSelect, now: now }), selected === null ? (_jsx("div", { className: "flex min-w-0 flex-1 items-center justify-center p-6", children: _jsx(EmptyState, { variant: "first-use", icon: _jsx(MessagesSquare, { className: "size-8" }), title: "Select a conversation", description: "Pick a conversation to read its thread, reply as your business, or take over from the agent." }) })) : (
+            // Keyed by conversation identity (DD-014: `key` remounts are the
+            // clean-reset pattern): every open starts a fresh detail column, so
+            // auto-scroll opens following at the newest message and the
+            // composer's draft and notice can never travel from one customer's
+            // conversation into another's (F-22). The data hooks live above
+            // this column, so the remount refetches nothing; the inbox pane
+            // stays outside it so its scroll position and filter survive.
+            // Channel ids never contain ":", so the joined key is unambiguous.
+            _jsxs("div", { className: "flex min-w-0 flex-1 flex-col", children: [_jsxs("div", { className: "flex items-center justify-between gap-2 border-b border-border px-4 py-2.5", children: [_jsxs("div", { className: "min-w-0", children: [_jsx("h2", { className: "truncate text-sm font-semibold text-foreground", children: detailLabel }), (detailContact !== null || channelName) && (_jsxs("p", { className: "truncate text-xs text-muted-foreground", children: [detailContact, detailContact !== null && channelName && " · ", channelName &&
+                                                // The path from a conversation to its channel (F-11):
+                                                // the channel name links to the host's channel surface
+                                                // when a route exists.
+                                                (selectedChannelHref ? (_jsx("a", { href: selectedChannelHref, className: "hover:text-foreground hover:underline", children: channelName })) : (channelName))] }))] }), headerAccessoryNode] }), detail.conversation && (_jsx(ConversationAttentionBanner, { conversation: detail.conversation, participation: participation })), detail.conversation && (_jsx(ConversationControlBanner, { conversation: detail.conversation, participation: participation, unansweredCustomer: unansweredCustomer, supportsStaffReplies: descriptor?.supportsStaffReplies ?? true, currentIdentityAccountId: currentIdentityAccountId })), _jsx(ConversationTimelineView, { items: timeline.items, isLoading: timeline.isLoading, error: timeline.error, hasOlder: timeline.hasOlder, loadOlder: timeline.loadOlder, isLoadingOlder: timeline.isLoadingOlder, provider: descriptor?.id ?? null, now: now }), _jsx(ConversationComposer, { onSend: handleSend, isSending: participation.pendingCommands.has("reply") || settlingItemId !== null, disabledReason: composerDisabledReason, advisory: composerAdvisory })] }, `${selected.agentChannelId}:${selected.conversationKey}`))] }));
+}
+//# sourceMappingURL=ConversationsWorkbench.js.map

package/conversation/ConversationsWorkbench.js.map

@@ -0,0 +1 @@
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package/conversation/conversationPresentation.d.ts

@@ -0,0 +1,137 @@
+import { type ChannelConversation, type ConversationTimelineItem } from "@stigmer/protos/ai/stigmer/agentic/agentchannel/v1/conversation_io_pb";
+import type { ChannelProviderId } from "../channel/providers.js";
+/**
+ * Pure render vocabulary for the conversation surface — the single place
+ * the wire enums become words and layout facts (the providerPresentation
+ * convention). No React, no I/O; every component and every test reads the
+ * same mapping.
+ */
+/** Who authored a timeline item, in render vocabulary. */
+export type ConversationAuthorKind = "customer" | "agent" | "teammate" | "platform" | "unknown";
+/** Map the wire author onto the render vocabulary. */
+export declare function authorKindOf(item: ConversationTimelineItem): ConversationAuthorKind;
+/** True for org-internal items (escalations, attention clears, notes). */
+export declare function isInternalItem(item: ConversationTimelineItem): boolean;
+/**
+ * The platform's own send attempt, in render vocabulary. `null` on items
+ * that carry no attempt (inbound messages, internal events).
+ *
+ * `"suppressed"` and `"failed"` are items the customer NEVER saw and
+ * `"pending"`/`"delivering"` are items the customer has not seen YET —
+ * a renderer that shows any of them as a plain sent bubble lies to staff.
+ */
+export type SendAttemptKind = "pending" | "delivering" | "delivered" | "failed" | "suppressed";
+/** Map the wire delivery status onto the render vocabulary. */
+export declare function sendAttemptOf(item: ConversationTimelineItem): SendAttemptKind | null;
+/**
+ * The provider's receipt report, in render vocabulary. `null` until the
+ * provider reports (and always on items with no receipt axis).
+ *
+ * A SECOND axis beside {@link sendAttemptOf}, never collapsed into it
+ * (channel-conversations DD-004 D-d): "we handed it to WhatsApp" and
+ * "it reached the phone" are different facts — an item can be
+ * `delivered` + `receipt_failed`.
+ */
+export type ReceiptKind = "sent" | "delivered" | "read" | "failed";
+/** Map the wire receipt state onto the render vocabulary. */
+export declare function receiptOf(item: ConversationTimelineItem): ReceiptKind | null;
+/**
+ * Placeholder copy for inbound items whose body the platform cannot
+ * render (`text` empty, `provider_message_type` names the kind). Media
+ * retrieval is a named non-goal of this surface — the placeholder tells
+ * staff something arrived and what shape it was.
+ *
+ * Returns `null` when the item needs no placeholder (it has text, or it
+ * is not a provider-typed inbound item — e.g. an attention-clear event,
+ * whose copy is the renderer's own vocabulary).
+ */
+export declare function inboundPlaceholderOf(item: ConversationTimelineItem): string | null;
+/**
+ * The list-row label for a conversation: the provider-reported display
+ * name when one exists, else a provider-aware fallback.
+ *
+ * The fallback is provider-aware because conversation keys are not
+ * uniformly meaningful: WhatsApp's key is the customer's phone number
+ * (a real label), while Slack's key is a thread timestamp like
+ * `1723012345.678900` (noise a human cannot use).
+ */
+export declare function conversationLabelOf(conversation: ChannelConversation, provider: ChannelProviderId | null): string;
+/**
+ * The customer's reachable address, when the label hides it: the fact a
+ * staffer needs to call or message the customer outside the platform.
+ *
+ * Provider-aware like {@link conversationLabelOf}, because conversation
+ * keys are not uniformly addresses: WhatsApp's key IS the customer's
+ * phone number (the wa_id), and when a display name wins the label slot
+ * that number would otherwise appear nowhere on the surface. Slack's
+ * key is a thread timestamp — not a way to reach anyone — so there is
+ * nothing to show. Unknown providers show nothing rather than guess.
+ *
+ * Returns `null` when the label already shows the key (no display
+ * name), so the same fact never renders twice. The key returns
+ * verbatim — no fabricated `+` prefix: the wire value is the truth this
+ * module reports, and formatting belongs to hosts that know their
+ * display rules.
+ */
+export declare function conversationContactOf(conversation: ChannelConversation, provider: ChannelProviderId | null): string | null;
+/** The service-window estimate, in render vocabulary. */
+export type ServiceWindowState = "open" | "closed";
+/**
+ * Estimate whether the provider's free-form reply window is open
+ * (channel-conversations DD-014 D-a). Provider-aware like
+ * {@link conversationLabelOf}: WhatsApp is the only windowed provider, so
+ * every other provider answers `null` — no window, no claim — as does a
+ * conversation whose customer has never written
+ * (`last_customer_message_at` unset; that conversation takes the
+ * composer's disabled branch instead).
+ *
+ * Client-derived on purpose, and NOT a divergence from DD-011 A-1's
+ * "the predicate is expressed once, in SQL" rule: the window is
+ * wall-clock-anchored — it flips with NO row change — so a
+ * server-computed boolean would be stale by construction between polls.
+ * Time-decaying presentation derived from wire instants is this
+ * surface's established class (relative timestamps, day grouping).
+ *
+ * Honesty caveat (DD-014 D-a): the anchor is the platform's receipt
+ * instant, minutes AFTER Meta's own clock started the window, so the
+ * estimate can claim "open" briefly after Meta closed it — which is why
+ * consumers warn and never block (D-b). For the same reason the exact
+ * 24-hour tie reads "closed": erring a moment early offsets an anchor
+ * that always errs late.
+ */
+export declare function serviceWindowOf(conversation: ChannelConversation, provider: ChannelProviderId | null, now: Date): ServiceWindowState | null;
+/**
+ * How strongly the awaiting-reply indicator renders. Two strengths, not
+ * one, because "waiting" means different things per holder (DD-011 D-a).
+ */
+export type AwaitingIndicator = "strong" | "muted";
+/**
+ * The awaiting-reply indicator for a conversation (channel-conversations
+ * DD-011 D-a): `"strong"` when a human holds it — the agent will not
+ * answer, so a person must (F-13's exact case) — and `"muted"` when the
+ * agent holds it: the agent is about to answer, and if its turn dies the
+ * conversation stays visibly waiting, which is the built-in recovery
+ * path (DD-011 D-b). `null` when the customer's last message has been
+ * answered (or the customer has not written).
+ *
+ * The fact itself is server-derived (`awaiting_reply` rides the wire as
+ * a boolean precisely so no client re-implements the NULL-and-compare
+ * rule); this helper only maps fact × holder onto render strength.
+ */
+export declare function awaitingIndicatorOf(conversation: ChannelConversation): AwaitingIndicator | null;
+/**
+ * The timeline item id an accepted staff reply appears under: the
+ * outbound ledger's `ob:` namespace over the reply output's
+ * `outbound_message_id` — the contract
+ * `useConversationParticipation.reply` documents ("the item will
+ * appear on the timeline as `ob:<that id>`"). The workbench's
+ * post-send busy state watches for exactly this id (F-05).
+ */
+export declare function outboundItemIdOf(outboundMessageId: string): string;
+/**
+ * Newest-first timeline order: `(at, item_id)` descending — the exact
+ * comparator the server pages with, so client-side merges can never
+ * disagree with server pages about order.
+ */
+export declare function compareTimelineItemsNewestFirst(a: ConversationTimelineItem, b: ConversationTimelineItem): number;
+//# sourceMappingURL=conversationPresentation.d.ts.map

package/conversation/conversationPresentation.d.ts.map

@@ -0,0 +1 @@
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