@sphoro/bugcatch-web-sdk 0.19.0 → 0.20.0

package/dist/bugcatch.umd.js

@@ -1,4 +1,4 @@
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report({title:e,description:n="",priority:o="MEDIUM",metadata:s={},attachments:i=[],references:r=[],context:a=null,issue:c=null}={}){var j,A,D,f,k,p,b,I;if(!this.started)throw new Error("[BugCatch] call init() first.");if(typeof e!="string"||!e.trim())throw new Error("[BugCatch] a title is required.");["LOW","MEDIUM","HIGH","CRITICAL"].includes(String(o).toUpperCase())||(this.warn(`priority "${o}" is not one of LOW, MEDIUM, HIGH, CRITICAL — sent as MEDIUM.`),o="MEDIUM");const l=(i||[]).filter(g=>(g==null?void 0:g.storageKey)&&de(g.mime,Je)).map(g=>({type:g.type==="VIDEO"?"VIDEO":"SCREENSHOT",storageKey:g.storageKey,mime:de(g.mime,Je)})),h=(Array.isArray(r)?r:[]).filter(g=>g&&typeof g.key=="string"&&g.key&&(typeof g.value=="string"||typeof g.value=="number")).map(g=>({key:g.key.slice(0,64),value:String(g.value).trim().slice(0,120)})).filter(g=>g.value);Array.isArray(r)&&h.length<r.length&&this.warn("report({ references }) takes [{ key, value }] with string values; malformed entries were dropped.");let u=await m(this,d,ie).call(this,{title:e.trim(),description:typeof n=="string"?n:String(n??""),priority:String(o).toUpperCase(),metadata:s,media:l,references:h,context:a,issue:typeof c=="string"&&c?c.slice(0,32):null});const B=m(this,d,ve).call(this,u);if(B===!1)return{cancelled:!0};u=B,this.debugLog("sending report",{title:u.title,user:(j=u.metadata)==null?void 0:j.user,context:(A=u.metadata)==null?void 0:A.context,references:u.references,console:(k=(f=(D=u.logs)==null?void 0:D.console)==null?void 0:f.entries)==null?void 0:k.length,network:(I=(b=(p=u.logs)==null?void 0:p.network)==null?void 0:b.entries)==null?void 0:I.length});const y=R(this.config.projectId);let w;try{w=await fetch(`${this.config.apiBase}/ingest/bugs`,{method:"POST",headers:{"Content-Type":"application/json","X-BugCatch-Key":this.config.apiKey,...y!=null&&y.token?{"X-BugCatch-Session":y.token}:{}},body:JSON.stringify(lo(u))})}catch(g){const S=new Error(`[BugCatch] could not reach ${this.config.apiBase} — check apiBase, and that this site's origin is allowed by the API.`);throw S.cause=g,m(this,d,oe).call(this,"report",S),S}if(w.status===401&&y&&we(this.config.projectId),!w.ok){let g="";try{const O=await w.json();g=Array.isArray(O.message)?O.message.join(", "):O.message||""}catch{}w.status===401&&!y&&(g||(g="the apiKey was not accepted")),w.status===403&&(g||(g="the apiKey is not allowed to report to this projectId"));const S=w.status===429?new Error(`[BugCatch] ${_(g)}`):new Error(`[BugCatch] report failed (HTTP ${w.status})${g?": "+g:""}`);throw S.status=w.status,m(this,d,oe).call(this,"report",S),S}const M=await w.json();return m(this,d,ke).call(this,M,{title:u.title??e.trim(),via:"form"}),M.watchToken&&(fe(M.watchToken),this.config.updates&&this.startWatching()),M}loginState(){var e;return Rn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,token:(e=R(this.config.projectId))==null?void 0:e.token})}referenceFields(){return this.refFields?this.refFields:(this.refFields=Pn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId}),this.refFields)}agentIssues(){return this.agentIssueList?this.agentIssueList:(this.agentIssueList=_n({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId}),this.agentIssueList)}async announcements(){const e=await Fn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId});return Xn(e)}dismissAnnouncement(e){qn(e)}signedInAs(){const e=R(this.config.projectId);return e?{email:e.email,name:e.name}:null}signIn(e,{name:n}={}){var o;return Mn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,email:e,name:n??((o=this.config.user)==null?void 0:o.name)??null})}async confirmSignIn(e,n){var s;const o=await Kn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,email:e,code:n});return(s=this.config.user)!=null&&s.email||(this.config.user={email:o.email,name:o.name||void 0}),this.emit("signin",{email:o.email,name:o.name}),{email:o.email,name:o.name}}async signOut(){var o;const e=R(this.config.projectId),n=await Un({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,token:e==null?void 0:e.token});return e!=null&&e.email&&((o=this.config.user)==null?void 0:o.email)===e.email&&(this.config.user=null),this.emit("signout",{email:(e==null?void 0:e.email)||null}),n}knownIssues(){var e;return $n({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,sessionToken:(e=R(this.config.projectId))==null?void 0:e.token})}matchKnownIssues(e,{signal:n}={}){var o;return Bn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,q:e||"",sessionToken:(o=R(this.config.projectId))==null?void 0:o.token,signal:n})}async meToo(e,{email:n,name:o}={}){var r,a;const s=R(this.config.projectId),i=await Ee();return En({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,bugId:e,reporterEmail:n||((r=this.config.user)==null?void 0:r.email),reporterName:o||((a=this.config.user)==null?void 0:a.name),metadata:{...i,user:this.config.user||void 0,...Object.keys(this.context).length?{context:this.context}:{},sdk:X},logs:{console:{entries:this.consoleBuffer.all()},network:{entries:this.networkBuffer.all()}},sessionToken:s==null?void 0:s.token})}snapshot(){return{user:this.config.user||null,context:{...this.context},console:this.consoleBuffer.all(),network:this.networkBuffer.all(),environment:Te()}}clear(){this.consoleBuffer.clear(),this.networkBuffer.clear()}destroy(){this.endCall(),this.teardown.forEach(e=>{try{e()}catch{}}),this.teardown=[],this.notifier=null,this.started=!1}}d=new WeakSet,ne=function(e,n){const o=this.config[e];if(typeof o=="function")try{o(n)}catch(s){console.error(`[BugCatch] your ${e} callback threw:`,s)}},mt=function(){if(typeof window>"u"||typeof fetch!="function")return;const e=`bugcatch:hello:${this.config.projectId}`,n=new Date().toISOString().slice(0,10);try{if(window.localStorage.getItem(e)===n)return}catch{}const o=setTimeout(()=>{try{window.localStorage.setItem(e,n)}catch{}fetch(`${this.config.apiBase}/ingest/hello`,{method:"POST",keepalive:!0,headers:{"Content-Type":"application/json","X-BugCatch-Key":this.config.apiKey},body:JSON.stringify({projectId:this.config.projectId,version:X.version,identify:!!this.config.user,context:!!(this.context&&Object.keys(this.context).length),widget:!!this.config.widget,environment:this.config.environment||null,release:this.config.release||null})}).catch(()=>{})},5e3);this.teardown.push(()=>clearTimeout(o))},K=function(){const e=F();if(this.emit("unread",{count:e.length,updates:e}),!!this.config.updateToast){if(!this.notifier){if(!e.length)return;this.notifier=Sn({accent:this.config.accent,position:this.config.widgetPosition,onRead:n=>this.markUpdateRead(n),onReadAll:()=>this.markUpdatesRead(),onCall:this.config.voice?n=>{this.markUpdateRead(n.id),this.startCall(n.bugId)}:null}),this.teardown.push(()=>{var n;return(n=this.notifier)==null?void 0:n.destroy()})}this.notifier.render(e)}},wt=function(e,n){const o=n==null?void 0:n.phase;if(!e||typeof o!="string"||this.phases.get(e)===o)return;this.phases.set(e,o);const s={bugId:e,phase:o,title:n.title??null,detail:n.detail??null};this.debugLog("assistant",s),m(this,d,ne).call(this,"onAssistantPhase",s),this.emit("assistant",s)},ke=function(e,{title:n,via:o}){if(!(e!=null&&e.id))return;const s={bugId:e.id,title:n??null,via:o,result:e};this.debugLog("report accepted",s),m(this,d,ne).call(this,"onReportSubmitted",s),this.emit("report",s)},oe=function(e,n){m(this,d,ne).call(this,"onError",{action:e,error:n}),this.emit("error",{action:e,error:n})},ie=async function({title:e,description:n="",priority:o="MEDIUM",metadata:s={},media:i=[],references:r=[],context:a=null,issue:c=null}){var h,u;const l=a?lt(this.context,a,B=>this.warn(B.replace("setContext()","report({ context })"))):this.context;return{projectId:this.config.projectId,...e?{title:e}:{},description:n,priority:o,url:window.location.href,reporterEmail:(h=this.config.user)==null?void 0:h.email,reporterName:(u=this.config.user)==null?void 0:u.name,metadata:{...await Ee(),release:this.config.release,environment:this.config.environment,buildId:this.config.buildId,...s,user:this.config.user||void 0,...Object.keys(l).length?{context:l}:{},sdk:X},logs:{console:{entries:this.consoleBuffer.all()},network:{entries:this.networkBuffer.all()}},...i.length?{attachments:i}:{},...r.length?{references:r}:{},...c?{issue:c}:{}}},ve=function(e){if(typeof this.config.beforeSend!="function")return e;let n;try{n=this.config.beforeSend(e)}catch(o){return this.warn(`beforeSend threw, so nothing was sent: ${(o==null?void 0:o.message)||o}`),!1}return n===!1?!1:n&&typeof n=="object"?n:e},bt=async function(){const e=R(this.config.projectId),n=m(this,d,ve).call(this,await m(this,d,ie).call(this,{}));if(n===!1)return this.debugLog("call cancelled by beforeSend"),{cancelled:!0};let o;try{o=await gn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,token:e==null?void 0:e.token,payload:n,watchToken:C()})}catch(s){throw s.status===401&&e&&we(this.config.projectId),m(this,d,oe).call(this,"call",s),s}return m(this,d,ke).call(this,o,{title:null,via:"call"}),o.watchToken&&(fe(o.watchToken),this.config.updates&&this.startWatching()),o},yt=async function(e){const{joinLiveCall:n,liveCallSupported:o,openMicrophone:s}=await J(this.config.chunkBase);if(!o())throw new Error("[BugCatch] this browser cannot make live calls.");const i=await s();let r,a=null;try{if(e)r=await mn({apiBase:this.config.apiBase,bugId:e});else if(a=await m(this,d,bt).call(this),e=a.id,r=a.live_call,!(r!=null&&r.realtime_url)){const l=new Error(`[BugCatch] the report was filed, but the team could not be rung${a.call_error?`: ${a.call_error}`:"."}`);throw l.filed=a,l.reason=a.call_error||null,l}}catch(l){for(const h of i.getTracks())h.stop();throw l}const c=await n({realtimeUrl:r.realtime_url,stream:i,ringsUntil:r.rings_until,onState:(l,h)=>{(l==="ended"||l==="failed"||l==="missed")&&(this.call=null),l==="missed"&&wn({apiBase:this.config.apiBase,bugId:e,callId:r.call_id}),typeof this.config.onCallState=="function"&&this.config.onCallState(l,{bugId:e,live:!0,...h}),this.emit("call",{bugId:e,live:!0,state:l,...h})}});return this.call=c,Object.assign(c,{bugId:e,callId:r.call_id,live:!0,filed:a,recorded:!!r.recorded})},xt=function(e){var s;const n=e.incomingCall;if(!this.config.voice||((s=this.ringing)==null?void 0:s.callId)===n.callId||this.call||this.callStarting)return;m(this,d,re).call(this);const o={callId:n.callId,dismiss:()=>{}};this.ringing=o,J(this.config.chunkBase).then(({liveCallSupported:i,showIncomingCall:r})=>{if(this.ringing!==o||(this.ringing=null,!i())||this.call||this.callStarting)return;const a=r({call:n,accent:this.config.accent,position:this.config.widgetPosition,touched:Nn,onAnswer:()=>{m(this,d,kt).call(this,e.bugId,n)},onDecline:()=>{this.ringing=null,Ge({apiBase:this.config.apiBase,bugId:e.bugId,callId:n.callId}),this.emit("incoming-call",{bugId:e.bugId,callId:n.callId,state:"declined"})},onExpire:()=>{this.ringing=null,this.emit("incoming-call",{bugId:e.bugId,callId:n.callId,state:"missed"})}});if(this.ringing={callId:n.callId,dismiss:a},typeof this.config.onIncomingCall=="function")try{this.config.onIncomingCall({bugId:e.bugId,...n})}catch{}this.emit("incoming-call",{bugId:e.bugId,callId:n.callId,state:"ringing"})},()=>{this.ringing===o&&(this.ringing=null)})},re=function(e){if(this.ringing&&!(e&&this.ringing.callId!==e)){try{this.ringing.dismiss()}catch{}this.ringing=null}},kt=async function(e,n){if(this.ringing=null,this.call||this.callStarting)return;this.callStarting=!0;let o,s;try{const r=await J(this.config.chunkBase);s=r.joinLiveCall,o=await r.openMicrophone()}catch(r){this.callStarting=!1,Ge({apiBase:this.config.apiBase,bugId:e,callId:n.callId}),this.emit("incoming-call",{bugId:e,callId:n.callId,state:"failed",error:r});return}let i;try{i=await bn({apiBase:this.config.apiBase,bugId:e,callId:n.callId})}catch(r){for(const a of o.getTracks())a.stop();this.callStarting=!1,this.emit("incoming-call",{bugId:e,callId:n.callId,state:"missed",error:r});return}try{const r=await s({realtimeUrl:i.realtime_url,stream:o,onState:(a,c)=>{(a==="ended"||a==="failed"||a==="missed")&&(this.call=null),typeof this.config.onCallState=="function"&&this.config.onCallState(a,{bugId:e,live:!0,incoming:!0,...c}),this.emit("call",{bugId:e,live:!0,incoming:!0,state:a,...c})}});this.call=r,this.emit("incoming-call",{bugId:e,callId:n.callId,state:"answered"})}catch(r){for(const a of o.getTracks())a.stop();this.emit("incoming-call",{bugId:e,callId:n.callId,state:"failed",error:r})}finally{this.callStarting=!1}};const xe=new ht;return xe.Client=ht,xe.version=X.version,xe});
+`)}return n}async function dn({apiBase:t}){const e=C();if(!e)return{reporter:null,reports:[]};const n=await fetch(`${t}/ingest/watch/reports${V()}`,{headers:{Authorization:`Bearer ${e}`}});if(n.status===401)return N(),{reporter:null,reports:[]};if(!n.ok)throw new Error(`[BugCatch] could not load your reports (HTTP ${n.status})`);return n.json()}async function hn({apiBase:t,bugId:e}){const n=C();if(!n)return null;const o=await fetch(`${t}/ingest/watch/reports/${encodeURIComponent(e)}${V()}`,{headers:{Authorization:`Bearer ${n}`}});if(o.status===401)return N(),null;if(o.status===404)return null;if(!o.ok)throw new Error(`[BugCatch] could not load that report (HTTP ${o.status})`);return o.json()}async function fn({apiBase:t,bugId:e,body:n,attachments:o}){const s=C();if(!s)throw new Error("[BugCatch] nothing filed from this browser yet.");const i=await fetch(`${t}/ingest/watch/reports/${encodeURIComponent(e)}/messages`,{method:"POST",headers:{"Content-Type":"application/json",Authorization:`Bearer ${s}`},body:JSON.stringify({...n?{body:n}:{},...o!=null&&o.length?{attachments:o}:{}})});if(i.status===401)throw N(),new Error("[BugCatch] this browser can no longer prove it filed that report.");if(!i.ok){let r="";try{const a=await i.json();r=Array.isArray(a.message)?a.message.join(", "):a.message||""}catch{}throw i.status===429?new Error(_(r)):new Error(r||`[BugCatch] could not send that (HTTP ${i.status}).`)}return i.json()}async function pn({apiBase:t,apiKey:e,projectId:n}){const o={agent:!1,live:!1};try{const s=await fetch(`${t}/ingest/calls?projectId=${encodeURIComponent(n)}`,{headers:{"X-BugCatch-Key":e}});if(!s.ok)return o;const i=await s.json();return i!=null&&i.available?i.kinds&&typeof i.kinds=="object"?{agent:!1,live:!!i.kinds.live}:{agent:!1,live:i.kind==="live"}:o}catch{return o}}async function gn({apiBase:t,apiKey:e,token:n,payload:o,watchToken:s}){const i=await fetch(`${t}/ingest/calls`,{method:"POST",headers:{"Content-Type":"application/json","X-BugCatch-Key":e,...n?{"X-BugCatch-Session":n}:{}},body:JSON.stringify(s?{...o,watchToken:s}:o)});if(!i.ok){let r="";try{const c=await i.json();r=Array.isArray(c.message)?c.message.join(", "):c.message||""}catch{}const a=new Error(i.status===429?_(r):r||`[BugCatch] the call could not be started (HTTP ${i.status}).`);throw a.status=i.status,a}return i.json()}async function Ze({apiBase:t,bugId:e}){const n=C();if(!n)return!1;try{const o=await fetch(`${t}/ingest/watch/reports/${encodeURIComponent(e)}/live-call`,{headers:{Authorization:`Bearer ${n}`}});if(!o.ok)return!1;const s=await o.json();return!!(s!=null&&s.offered)}catch{return!1}}async function mn({apiBase:t,bugId:e}){const n=C();if(!n)throw new Error("[BugCatch] nothing filed from this browser yet.");const o=await fetch(`${t}/ingest/watch/reports/${encodeURIComponent(e)}/live-call`,{method:"POST",headers:{Authorization:`Bearer ${n}`}});if(o.status===401)throw N(),new Error("[BugCatch] this browser can no longer prove it filed that report.");if(!o.ok){let s="";try{const i=await o.json();s=Array.isArray(i.message)?i.message.join(", "):i.message||""}catch{}throw new Error(s||`[BugCatch] the call could not be started (HTTP ${o.status}).`)}return o.json()}async function wn({apiBase:t,bugId:e,callId:n}){const o=C();if(o)try{await fetch(`${t}/ingest/watch/reports/${encodeURIComponent(e)}/live-call/${encodeURIComponent(n)}/give-up`,{method:"POST",headers:{Authorization:`Bearer ${o}`}})}catch{}}async function bn({apiBase:t,bugId:e,callId:n}){const o=C();if(!o)throw new Error("[BugCatch] nothing filed from this browser yet.");const s=await fetch(`${t}/ingest/watch/reports/${encodeURIComponent(e)}/live-call/${encodeURIComponent(n)}/answer`,{method:"POST",headers:{Authorization:`Bearer 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X={name:"@sphoro/bugcatch-web-sdk",version:"0.20.0"},q={apiBase:"http://localhost:3000",apiKey:null,projectId:null,consoleLimit:100,networkLimit:50,captureConsole:!0,captureNetwork:!0,captureErrors:!0,widget:!0,widgetPosition:"bottom-right",theme:"auto",accent:null,announcements:!0,attachments:!0,maxAttachments:5,maxAttachmentBytes:25*1024*1024,maxRecordingMs:12e4,beforeSend:null,user:null,updates:!0,updateToast:!0,onUpdate:null,voice:!0,onCallState:null,onIncomingCall:null,onReportSubmitted:null,onAssistantPhase:null,onError:null,context:null,chunkBase:null,debug:!1};function lo(t){const e=C();return e?{...t,watchToken:e}:t}class ht{constructor(){gt(this,d);this.config={...q},this.started=!1,this.teardown=[],this.consoleBuffer=W(q.consoleLimit),this.networkBuffer=W(q.networkLimit),this.stopWatching=null,this.notifier=null,this.call=null,this.callStarting=!1,this.ringing=null,this.listeners=new Map,this.context={},this.warned=new Set,this.phases=new Map}warn(e){this.warned.has(e)||(this.warned.add(e),console.warn(`[BugCatch] ${e}`))}debugLog(...e){this.config.debug&&console.info("[BugCatch]",...e)}init(e={}){if(this.started)return console.warn("[BugCatch] init() called twice — ignoring the second call."),this;const{errors:n,warnings:o}=ao(e,{pageHost:typeof location<"u"?location.hostname:""});if(n.length)throw new Error(`[BugCatch] ${n[0]}`);for(const i of o)this.warn(i);const s=this.config.user;return this.config={...q,...e,apiBase:co(e.apiBase??q.apiBase)},this.config.user=e.user!==void 0?ct(e.user,i=>this.warn(i.replace("identify()","init({ user })"))):s||null,e.context&&this.setContext(e.context),this.consoleBuffer=W(this.config.consoleLimit),this.networkBuffer=W(this.config.networkLimit),this.config.captureConsole&&this.teardown.push(Tt(this.consoleBuffer)),this.config.captureNetwork&&this.teardown.push(At(this.networkBuffer)),this.config.captureErrors&&this.teardown.push(jt(this.consoleBuffer)),rn(this.config.projectId),this.config.widget&&this.teardown.push(Jt(this)),this.config.updates&&C()&&(this.startWatching(),queueMicrotask(()=>m(this,d,K).call(this))),this.started=!0,m(this,d,mt).call(this),this.debugLog("initialised",{version:X.version,apiBase:this.config.apiBase,projectId:this.config.projectId,user:this.config.user,context:this.context}),this}startWatching(){if(this.stopWatching)return this;this.stopWatching=yn({apiBase:this.config.apiBase,onUpdate:n=>{if(n!=null&&n.incomingCall){m(this,d,xt).call(this,n);return}if(n!=null&&n.callWithdrawn){m(this,d,re).call(this,n.callWithdrawn.callId);return}const o=an(n);typeof this.config.onUpdate=="function"&&this.config.onUpdate(o),this.emit("update",o),m(this,d,K).call(this)}}),this.teardown.push(()=>{var n;return(n=this.stopWatching)==null?void 0:n.call(this)}),this.teardown.push(()=>m(this,d,re).call(this));const e=n=>{(n.key===Z||n.key===null)&&m(this,d,K).call(this)};return window.addEventListener("storage",e),this.teardown.push(()=>window.removeEventListener("storage",e)),this}on(e,n){if(typeof n!="function")return()=>{};const o=this.listeners.get(e)||new Set;return o.add(n),this.listeners.set(e,o),()=>this.off(e,n)}off(e,n){var o;return(o=this.listeners.get(e))==null||o.delete(n),this}emit(e,n){for(const o of this.listeners.get(e)||[])try{o(n)}catch(s){console.error(`[BugCatch] a '${e}' listener threw:`,s)}}unreadUpdates(){return F()}markUpdateRead(e){return cn(e),m(this,d,K).call(this),this}markReportRead(e){return ln(e),m(this,d,K).call(this),this}markUpdatesRead(){return Ve(),m(this,d,K).call(this),this}async verifyFix(e,{result:n,resolvedAt:o,note:s}){const i=n==="STILL_HAPPENING"?await m(this,d,ie).call(this,{}):{};return jn({apiBase:this.config.apiBase,bugId:e,result:n,resolvedAt:o,note:s,metadata:i.metadata,logs:i.logs})}async rate(e,{score:n,comment:o}={}){return An({apiBase:this.config.apiBase,bugId:e,score:n,comment:o})}async myReport(e){const n=await hn({apiBase:this.config.apiBase,bugId:e});return m(this,d,wt).call(this,e,n==null?void 0:n.assistant),n}replyToReport(e,{body:n,attachments:o}={}){return fn({apiBase:this.config.apiBase,bugId:e,body:n,attachments:o})}async canCallNow(){return!!await this.callKind()}async callKind(){return(await this.callKinds()).live?"live":null}async callKinds(){var n;const e={agent:!1,live:!1};return!this.config.voice||!((n=this.config.user)!=null&&n.email)?e:this.kinds!==void 0?this.kinds:(this.kinds=await pn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId}),this.kinds)}canCall(e){return this.config.voice?Ze({apiBase:this.config.apiBase,bugId:e}):Promise.resolve(!1)}async startCall(e){var n;if(!this.config.voice)throw new Error("[BugCatch] calling is switched off.");if(this.call||this.callStarting)throw new Error("[BugCatch] a call is already running.");this.callStarting=!0;try{if(!await this.callKind())throw new Error((n=this.config.user)!=null&&n.email?"[BugCatch] calling is not available on this project.":"[BugCatch] a call needs to know who is calling — call identify() with an email first.");return await m(this,d,yt).call(this,e)}finally{this.callStarting=!1}}startLiveCall(e){return this.startCall(e)}canCallTeam(e){return this.config.voice?Ze({apiBase:this.config.apiBase,bugId:e}):Promise.resolve(!1)}endCall(){var e;return(e=this.call)==null||e.hangUp(),this.call=null,this}myReports(){return dn({apiBase:this.config.apiBase})}hasReports(){return!!C()}forgetReports(){var e;return(e=this.stopWatching)==null||e.call(this),this.stopWatching=null,this.endCall(),N(),m(this,d,K).call(this),this}identify(e){const n=ct(e,o=>this.warn(o));return e!=null&&!n?this:(this.config.user=n,this.debugLog("identify",n),this)}setContext(e){return this.context=lt(this.context,e,n=>this.warn(n)),this.debugLog("context",this.context),this}getContext(){return{...this.context}}open(){return this.started?this.widgetControls?(this.widgetControls.open(),this):(this.warn("open() needs the built-in widget; it was turned off with widget: false."),this):(this.warn("open() was called before init() — nothing to open yet."),this)}close(){var e;return(e=this.widgetControls)==null||e.close(),this}isOpen(){var e;return!!((e=this.widgetControls)!=null&&e.isOpen())}async uploadAttachment(e,n,o){if(!this.started)throw new Error("[BugCatch] call init() first.");return tn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,blob:e,mime:n||(e==null?void 0:e.type),onProgress:o})}async report({title:e,description:n="",priority:o="MEDIUM",metadata:s={},attachments:i=[],references:r=[],context:a=null,issue:c=null}={}){var j,A,D,f,k,p,b,I;if(!this.started)throw new Error("[BugCatch] call init() first.");if(typeof e!="string"||!e.trim())throw new Error("[BugCatch] a title is required.");["LOW","MEDIUM","HIGH","CRITICAL"].includes(String(o).toUpperCase())||(this.warn(`priority "${o}" is not one of LOW, MEDIUM, HIGH, CRITICAL — sent as MEDIUM.`),o="MEDIUM");const l=(i||[]).filter(g=>(g==null?void 0:g.storageKey)&&de(g.mime,Je)).map(g=>({type:g.type==="VIDEO"?"VIDEO":"SCREENSHOT",storageKey:g.storageKey,mime:de(g.mime,Je)})),h=(Array.isArray(r)?r:[]).filter(g=>g&&typeof g.key=="string"&&g.key&&(typeof g.value=="string"||typeof g.value=="number")).map(g=>({key:g.key.slice(0,64),value:String(g.value).trim().slice(0,120)})).filter(g=>g.value);Array.isArray(r)&&h.length<r.length&&this.warn("report({ references }) takes [{ key, value }] with string values; malformed entries were dropped.");let u=await m(this,d,ie).call(this,{title:e.trim(),description:typeof n=="string"?n:String(n??""),priority:String(o).toUpperCase(),metadata:s,media:l,references:h,context:a,issue:typeof c=="string"&&c?c.slice(0,32):null});const B=m(this,d,ve).call(this,u);if(B===!1)return{cancelled:!0};u=B,this.debugLog("sending report",{title:u.title,user:(j=u.metadata)==null?void 0:j.user,context:(A=u.metadata)==null?void 0:A.context,references:u.references,console:(k=(f=(D=u.logs)==null?void 0:D.console)==null?void 0:f.entries)==null?void 0:k.length,network:(I=(b=(p=u.logs)==null?void 0:p.network)==null?void 0:b.entries)==null?void 0:I.length});const y=R(this.config.projectId);let w;try{w=await fetch(`${this.config.apiBase}/ingest/bugs`,{method:"POST",headers:{"Content-Type":"application/json","X-BugCatch-Key":this.config.apiKey,...y!=null&&y.token?{"X-BugCatch-Session":y.token}:{}},body:JSON.stringify(lo(u))})}catch(g){const S=new Error(`[BugCatch] could not reach ${this.config.apiBase} — check apiBase, and that this site's origin is allowed by the API.`);throw S.cause=g,m(this,d,oe).call(this,"report",S),S}if(w.status===401&&y&&we(this.config.projectId),!w.ok){let g="";try{const O=await w.json();g=Array.isArray(O.message)?O.message.join(", "):O.message||""}catch{}w.status===401&&!y&&(g||(g="the apiKey was not accepted")),w.status===403&&(g||(g="the apiKey is not allowed to report to this projectId"));const S=w.status===429?new Error(`[BugCatch] ${_(g)}`):new Error(`[BugCatch] report failed (HTTP ${w.status})${g?": "+g:""}`);throw S.status=w.status,m(this,d,oe).call(this,"report",S),S}const M=await w.json();return m(this,d,ke).call(this,M,{title:u.title??e.trim(),via:"form"}),M.watchToken&&(fe(M.watchToken),this.config.updates&&this.startWatching()),M}loginState(){var e;return Rn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,token:(e=R(this.config.projectId))==null?void 0:e.token})}referenceFields(){return this.refFields?this.refFields:(this.refFields=Pn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId}),this.refFields)}agentIssues(){return this.agentIssueList?this.agentIssueList:(this.agentIssueList=_n({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId}),this.agentIssueList)}async announcements(){const e=await Fn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId});return Xn(e)}dismissAnnouncement(e){qn(e)}signedInAs(){const e=R(this.config.projectId);return e?{email:e.email,name:e.name}:null}signIn(e,{name:n}={}){var o;return Mn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,email:e,name:n??((o=this.config.user)==null?void 0:o.name)??null})}async confirmSignIn(e,n){var s;const o=await Kn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,email:e,code:n});return(s=this.config.user)!=null&&s.email||(this.config.user={email:o.email,name:o.name||void 0}),this.emit("signin",{email:o.email,name:o.name}),{email:o.email,name:o.name}}async signOut(){var o;const e=R(this.config.projectId),n=await Un({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,token:e==null?void 0:e.token});return e!=null&&e.email&&((o=this.config.user)==null?void 0:o.email)===e.email&&(this.config.user=null),this.emit("signout",{email:(e==null?void 0:e.email)||null}),n}knownIssues(){var e;return $n({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,sessionToken:(e=R(this.config.projectId))==null?void 0:e.token})}matchKnownIssues(e,{signal:n}={}){var o;return Bn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,q:e||"",sessionToken:(o=R(this.config.projectId))==null?void 0:o.token,signal:n})}async meToo(e,{email:n,name:o}={}){var r,a;const s=R(this.config.projectId),i=await Ee();return En({apiBase:this.config.apiBase,apiKey:this.config.apiKey,projectId:this.config.projectId,bugId:e,reporterEmail:n||((r=this.config.user)==null?void 0:r.email),reporterName:o||((a=this.config.user)==null?void 0:a.name),metadata:{...i,user:this.config.user||void 0,...Object.keys(this.context).length?{context:this.context}:{},sdk:X},logs:{console:{entries:this.consoleBuffer.all()},network:{entries:this.networkBuffer.all()}},sessionToken:s==null?void 0:s.token})}snapshot(){return{user:this.config.user||null,context:{...this.context},console:this.consoleBuffer.all(),network:this.networkBuffer.all(),environment:Te()}}clear(){this.consoleBuffer.clear(),this.networkBuffer.clear()}destroy(){this.endCall(),this.teardown.forEach(e=>{try{e()}catch{}}),this.teardown=[],this.notifier=null,this.started=!1}}d=new WeakSet,ne=function(e,n){const o=this.config[e];if(typeof o=="function")try{o(n)}catch(s){console.error(`[BugCatch] your ${e} callback threw:`,s)}},mt=function(){if(typeof window>"u"||typeof fetch!="function")return;const e=`bugcatch:hello:${this.config.projectId}`,n=new Date().toISOString().slice(0,10);try{if(window.localStorage.getItem(e)===n)return}catch{}const o=setTimeout(()=>{try{window.localStorage.setItem(e,n)}catch{}fetch(`${this.config.apiBase}/ingest/hello`,{method:"POST",keepalive:!0,headers:{"Content-Type":"application/json","X-BugCatch-Key":this.config.apiKey},body:JSON.stringify({projectId:this.config.projectId,version:X.version,identify:!!this.config.user,context:!!(this.context&&Object.keys(this.context).length),widget:!!this.config.widget,environment:this.config.environment||null,release:this.config.release||null})}).catch(()=>{})},5e3);this.teardown.push(()=>clearTimeout(o))},K=function(){const e=F();if(this.emit("unread",{count:e.length,updates:e}),!!this.config.updateToast){if(!this.notifier){if(!e.length)return;this.notifier=Sn({accent:this.config.accent,position:this.config.widgetPosition,onRead:n=>this.markUpdateRead(n),onReadAll:()=>this.markUpdatesRead(),onCall:this.config.voice?n=>{this.markUpdateRead(n.id),this.startCall(n.bugId)}:null}),this.teardown.push(()=>{var n;return(n=this.notifier)==null?void 0:n.destroy()})}this.notifier.render(e)}},wt=function(e,n){const o=n==null?void 0:n.phase;if(!e||typeof o!="string"||this.phases.get(e)===o)return;this.phases.set(e,o);const s={bugId:e,phase:o,title:n.title??null,detail:n.detail??null};this.debugLog("assistant",s),m(this,d,ne).call(this,"onAssistantPhase",s),this.emit("assistant",s)},ke=function(e,{title:n,via:o}){if(!(e!=null&&e.id))return;const s={bugId:e.id,title:n??null,via:o,result:e};this.debugLog("report accepted",s),m(this,d,ne).call(this,"onReportSubmitted",s),this.emit("report",s)},oe=function(e,n){m(this,d,ne).call(this,"onError",{action:e,error:n}),this.emit("error",{action:e,error:n})},ie=async function({title:e,description:n="",priority:o="MEDIUM",metadata:s={},media:i=[],references:r=[],context:a=null,issue:c=null}){var h,u;const l=a?lt(this.context,a,B=>this.warn(B.replace("setContext()","report({ context })"))):this.context;return{projectId:this.config.projectId,...e?{title:e}:{},description:n,priority:o,url:window.location.href,reporterEmail:(h=this.config.user)==null?void 0:h.email,reporterName:(u=this.config.user)==null?void 0:u.name,metadata:{...await Ee(),release:this.config.release,environment:this.config.environment,buildId:this.config.buildId,...s,user:this.config.user||void 0,...Object.keys(l).length?{context:l}:{},sdk:X},logs:{console:{entries:this.consoleBuffer.all()},network:{entries:this.networkBuffer.all()}},...i.length?{attachments:i}:{},...r.length?{references:r}:{},...c?{issue:c}:{}}},ve=function(e){if(typeof this.config.beforeSend!="function")return e;let n;try{n=this.config.beforeSend(e)}catch(o){return this.warn(`beforeSend threw, so nothing was sent: ${(o==null?void 0:o.message)||o}`),!1}return n===!1?!1:n&&typeof n=="object"?n:e},bt=async function(){const e=R(this.config.projectId),n=m(this,d,ve).call(this,await m(this,d,ie).call(this,{}));if(n===!1)return this.debugLog("call cancelled by beforeSend"),{cancelled:!0};let o;try{o=await gn({apiBase:this.config.apiBase,apiKey:this.config.apiKey,token:e==null?void 0:e.token,payload:n,watchToken:C()})}catch(s){throw s.status===401&&e&&we(this.config.projectId),m(this,d,oe).call(this,"call",s),s}return m(this,d,ke).call(this,o,{title:null,via:"call"}),o.watchToken&&(fe(o.watchToken),this.config.updates&&this.startWatching()),o},yt=async function(e){const{joinLiveCall:n,liveCallSupported:o,openMicrophone:s}=await J(this.config.chunkBase);if(!o())throw new Error("[BugCatch] this browser cannot make live calls.");const i=await s();let r,a=null;try{if(e)r=await mn({apiBase:this.config.apiBase,bugId:e});else if(a=await m(this,d,bt).call(this),e=a.id,r=a.live_call,!(r!=null&&r.realtime_url)){const l=new Error(`[BugCatch] the report was filed, but the team could not be rung${a.call_error?`: ${a.call_error}`:"."}`);throw l.filed=a,l.reason=a.call_error||null,l}}catch(l){for(const h of i.getTracks())h.stop();throw l}const c=await n({realtimeUrl:r.realtime_url,stream:i,ringsUntil:r.rings_until,onState:(l,h)=>{(l==="ended"||l==="failed"||l==="missed")&&(this.call=null),l==="missed"&&wn({apiBase:this.config.apiBase,bugId:e,callId:r.call_id}),typeof this.config.onCallState=="function"&&this.config.onCallState(l,{bugId:e,live:!0,...h}),this.emit("call",{bugId:e,live:!0,state:l,...h})}});return this.call=c,Object.assign(c,{bugId:e,callId:r.call_id,live:!0,filed:a,recorded:!!r.recorded})},xt=function(e){var s;const n=e.incomingCall;if(!this.config.voice||((s=this.ringing)==null?void 0:s.callId)===n.callId||this.call||this.callStarting)return;m(this,d,re).call(this);const o={callId:n.callId,dismiss:()=>{}};this.ringing=o,J(this.config.chunkBase).then(({liveCallSupported:i,showIncomingCall:r})=>{if(this.ringing!==o||(this.ringing=null,!i())||this.call||this.callStarting)return;const a=r({call:n,accent:this.config.accent,position:this.config.widgetPosition,touched:Nn,onAnswer:()=>{m(this,d,kt).call(this,e.bugId,n)},onDecline:()=>{this.ringing=null,Ge({apiBase:this.config.apiBase,bugId:e.bugId,callId:n.callId}),this.emit("incoming-call",{bugId:e.bugId,callId:n.callId,state:"declined"})},onExpire:()=>{this.ringing=null,this.emit("incoming-call",{bugId:e.bugId,callId:n.callId,state:"missed"})}});if(this.ringing={callId:n.callId,dismiss:a},typeof this.config.onIncomingCall=="function")try{this.config.onIncomingCall({bugId:e.bugId,...n})}catch{}this.emit("incoming-call",{bugId:e.bugId,callId:n.callId,state:"ringing"})},()=>{this.ringing===o&&(this.ringing=null)})},re=function(e){if(this.ringing&&!(e&&this.ringing.callId!==e)){try{this.ringing.dismiss()}catch{}this.ringing=null}},kt=async function(e,n){if(this.ringing=null,this.call||this.callStarting)return;this.callStarting=!0;let o,s;try{const r=await J(this.config.chunkBase);s=r.joinLiveCall,o=await r.openMicrophone()}catch(r){this.callStarting=!1,Ge({apiBase:this.config.apiBase,bugId:e,callId:n.callId}),this.emit("incoming-call",{bugId:e,callId:n.callId,state:"failed",error:r});return}let i;try{i=await bn({apiBase:this.config.apiBase,bugId:e,callId:n.callId})}catch(r){for(const a of o.getTracks())a.stop();this.callStarting=!1,this.emit("incoming-call",{bugId:e,callId:n.callId,state:"missed",error:r});return}try{const r=await s({realtimeUrl:i.realtime_url,stream:o,onState:(a,c)=>{(a==="ended"||a==="failed"||a==="missed")&&(this.call=null),typeof this.config.onCallState=="function"&&this.config.onCallState(a,{bugId:e,live:!0,incoming:!0,...c}),this.emit("call",{bugId:e,live:!0,incoming:!0,state:a,...c})}});this.call=r,this.emit("incoming-call",{bugId:e,callId:n.callId,state:"answered"})}catch(r){for(const a of o.getTracks())a.stop();this.emit("incoming-call",{bugId:e,callId:n.callId,state:"failed",error:r})}finally{this.callStarting=!1}};const xe=new ht;return xe.Client=ht,xe.version=X.version,xe});
 //# sourceMappingURL=bugcatch.umd.js.map

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@sphoro/bugcatch-web-sdk",
-  "version": "0.19.0",
+  "version": "0.20.0",
   "description": "Drop-in browser SDK — report bugs with console, network and environment context, without the extension.",
   "type": "module",
   "main": "dist/bugcatch.es.js",

package/src/index.d.ts

@@ -470,6 +470,15 @@ export interface MyReport {
   rating: number | null;
   /** Settled, on a project that asks for ratings — so a list can say "rate it". */
   ratingAsked: boolean;
+  /** When it was resolved or closed; null while it is open. */
+  resolvedAt: string | null;
+  /**
+   * Whether the widget's first screen asks for this report's rating: 'ask' with
+   * a Not now, 'require' before another report can be sent from the widget, or
+   * null. Set by the project (Settings → Resolutions → Where the widget asks),
+   * for reports settled in the last 30 days and not yet rated for this fix.
+   */
+  ratingDue: 'ask' | 'require' | null;
 }
 
 /**

package/src/panel/call.js

@@ -34,8 +34,9 @@ export function mountCallOffer(ctx) {
         ctx.preloadCall();
         // Never over a panel that is still asking who this is: the call would
         // file a report, and on a project that requires sign-in that is the one
-        // thing this panel is holding back.
-        callBtn.hidden = ctx.mustSignIn();
+        // thing this panel is holding back. Nor over one holding the form for
+        // a rating (rate-due.js), for the same reason.
+        callBtn.hidden = ctx.mustSignIn() || ctx.mustRate();
       })
       .catch(() => { /* not available is the safe answer to every failure */ });
   }

package/src/panel/compose.js

@@ -132,7 +132,9 @@ export function mountCompose(ctx) {
         void persistDraft();
       };
     }).catch(() => { draftStatus.textContent = 'Draft storage is unavailable. Keep this tab open.'; })
-      .finally(() => { compose.inert = false; if (!draftStatus.querySelector('[data-resume]')) draftLoaded = true; });
+      // Back to whatever the rating card wants: it may have held the form
+      // while storage was being read (rate-due.js).
+      .finally(() => { compose.inert = ctx.mustRate(); if (!draftStatus.querySelector('[data-resume]')) draftLoaded = true; });
   }
 
   // Saved on the way out, before anything else is taken down.
@@ -173,8 +175,10 @@ export function mountCompose(ctx) {
 
   function refreshSendState() {
     const busy = items.some((it) => it.status === 'uploading');
-    sendBtn.disabled = ctx.sending || busy || items.some((it) => it.status === 'failed');
-    note.textContent = busy ? 'Waiting for the upload to finish…' : items.some((it) => it.status === 'failed') ? 'Retry or remove failed attachments before sending.' : '';
+    const held = ctx.mustRate();
+    sendBtn.disabled = ctx.sending || busy || held || items.some((it) => it.status === 'failed');
+    note.textContent = held ? 'Rate your last report to send a new one.'
+      : busy ? 'Waiting for the upload to finish…' : items.some((it) => it.status === 'failed') ? 'Retry or remove failed attachments before sending.' : '';
     const max = cfg.maxAttachments ?? 5;
     scrim.querySelectorAll('.tool').forEach((t) => {
       t.disabled = ctx.sending || items.length >= max;

package/src/panel/index.js

@@ -8,6 +8,7 @@
 // One dialog doing several jobs, one file each:
 //
 //   compose.js   the report form: drafts, severity, attachments, recording, Send
+//   rate-due.js  "how did we do?" about a settled report, above the form
 //   refs.js      "which record is this about", asked at Send
 //   notices.js   what the project's team is telling visitors, at the top
 //   known.js     what the project already knows is broken, and "me too"
@@ -37,6 +38,7 @@ import { mountPicks } from './picks.js';
 import { mountCallOffer } from './call.js';
 import { mountSignIn } from './signin.js';
 import { mountThread } from './thread.js';
+import { mountRateDue } from './rate-due.js';
 
 /**
  * Open the panel over the page. `preloadCall` fetches the call code ahead of a
@@ -68,6 +70,9 @@ export function openPanel({
       })}
       <div class="body">
         <div class="slot" role="alert"></div>
+        <!-- A settled report still waiting for its rating. Drawn only when the
+             project asks for one here; see rate-due.js. -->
+        <div class="rate-due fix-rating" tabindex="-1" hidden></div>
         <!-- What the project's team is telling visitors. Drawn only when it
              has published something. -->
         <div class="notices" hidden></div>
@@ -131,6 +136,7 @@ export function openPanel({
     notices: $('.notices'),
     known: $('.known'),
     picks: $('.picks'),
+    rateDue: $('.rate-due'),
     // A report or a call is on its way. Escape and a click outside wait for it.
     sending: false,
     closed: false,
@@ -155,6 +161,8 @@ export function openPanel({
     // signin.js
     mustSignIn: null,
     recheckSignIn: null,
+    // rate-due.js
+    mustRate: () => false,
     // thread.js
     succeed: null,
     refreshThread: null,
@@ -171,6 +179,7 @@ export function openPanel({
   mountCallOffer(ctx);
   mountSignIn(ctx);
   mountThread(ctx);
+  mountRateDue(ctx);
 
   /* ---------- lifecycle ---------- */
 

package/src/panel/rate-due.js

@@ -0,0 +1,155 @@
+// The rating a settled report is still waiting for, asked on the first screen,
+// above the form, rather than only inside Your reports, which few reporters
+// ever open again.
+//
+// How hard it asks is the project's choice (Settings → Resolutions → Where the
+// widget asks), sent with each report as `ratingDue`:
+//
+//   'ask'      a card with a Not now.
+//   'require'  the same card, and the form waits: Send and Talk to the team
+//              come back once the report is rated.
+//
+// One report per open, the one settled most recently. A reporter with three
+// settled reports is not handed three questions at the door; the next one is
+// waiting the next time they come.
+
+import * as ICONS from './icons.js';
+import { escapeHtml, relativeDay } from './render.js';
+import { drawRating } from './rating.js';
+
+// The reports somebody pressed Not now on, on this device. Kept so the card
+// does not come back on every open; a project that wants an answer regardless
+// asks with 'require', which this list does not excuse.
+const LATER_KEY = 'bugcatch.rateLater';
+const LATER_MAX = 50;
+
+function putOffList() {
+  try {
+    const list = JSON.parse(window.localStorage.getItem(LATER_KEY) || '[]');
+    return Array.isArray(list) ? list : [];
+  } catch {
+    return [];
+  }
+}
+
+function putOff(bugId) {
+  try {
+    const list = putOffList().filter((id) => id !== bugId);
+    list.push(bugId);
+    window.localStorage.setItem(LATER_KEY, JSON.stringify(list.slice(-LATER_MAX)));
+  } catch { /* private mode: the card comes back next time, which is all that is lost */ }
+}
+
+/** The report to ask about now, or null. Exported for the tests. */
+export function pickDue(reports, putOffIds = putOffList()) {
+  const later = new Set(putOffIds);
+  const due = (reports || []).filter((r) => (r.ratingDue === 'require'
+    || (r.ratingDue === 'ask' && !later.has(r.id))));
+  if (!due.length) return null;
+  const settledAt = (r) => new Date(r.resolvedAt || r.updatedAt || 0).getTime() || 0;
+  return due.reduce((latest, r) => (settledAt(r) > settledAt(latest) ? r : latest));
+}
+
+export function mountRateDue(ctx) {
+  const {
+    client, rateDue: card, compose, picks, known, callBtn, titleInput, scrim,
+  } = ctx;
+
+  let held = false;
+  ctx.mustRate = () => held;
+
+  /**
+   * Hold the form, or let it go. Held, it stays on screen, dimmed: what they
+   * came to do is still in sight, one rating away.
+   */
+  function hold(on) {
+    held = on;
+    for (const el of [compose, picks, known]) {
+      el.classList.toggle('held', on);
+      el.inert = on;
+    }
+    if (on) callBtn.hidden = true;
+    else if (ctx.callOffered() && !ctx.mustSignIn()) callBtn.hidden = false;
+    ctx.refreshSendState();
+  }
+
+  function release() {
+    if (held) hold(false);
+  }
+
+  function dismiss() {
+    card.hidden = true;
+    card.replaceChildren();
+    release();
+    titleInput.focus();
+  }
+
+  function draw(report) {
+    const required = report.ratingDue === 'require';
+    const when = report.resolvedAt ? relativeDay(report.resolvedAt) : '';
+    const done = report.status === 'CLOSED' ? 'closed' : 'fixed';
+    card.hidden = false;
+    card.classList.toggle('is-required', required);
+    card.innerHTML = `
+      <div class="rd-head">
+        <span class="rd-eyebrow">${required ? 'Before you report something new' : `Your report was ${done}`}</span>
+        ${required ? '' : '<button type="button" class="link rd-later" data-act="rate-later">Not now</button>'}
+      </div>
+      <p class="rd-report">
+        <span class="rd-ico" aria-hidden="true">${ICONS.check}</span>
+        <span class="rd-ttl">${escapeHtml(report.title)}</span>
+        <span class="rd-sub">${escapeHtml(report.reference)}${when ? ` · ${done} ${escapeHtml(when)}` : ''}</span>
+      </p>
+      <div class="rd-stars"></div>`;
+
+    card.querySelector('[data-act="rate-later"]')?.addEventListener('click', () => {
+      putOff(report.id);
+      dismiss();
+    });
+
+    drawRating(card.querySelector('.rd-stars'), {
+      client,
+      report,
+      rating: null,
+      question: required ? 'How did we handle it? Rate it to send a new one.' : 'How did we do?',
+      onRated: () => {
+        card.querySelector('.rd-eyebrow').textContent = `Your report was ${done}`;
+        card.querySelector('[data-act="skip"]')?.remove();
+        card.classList.remove('is-required');
+        release();
+      },
+      // The rating could not be sent. A held form must not turn into a locked
+      // door because of our outage: offer the way past.
+      onError: () => {
+        if (!held || card.querySelector('[data-act="skip"]')) return;
+        const skip = document.createElement('button');
+        skip.type = 'button';
+        skip.className = 'link rd-later';
+        skip.dataset.act = 'skip';
+        skip.textContent = 'Skip for now';
+        skip.addEventListener('click', dismiss);
+        card.querySelector('.rd-head').append(skip);
+      },
+    });
+
+    if (required) {
+      hold(true);
+      // Focus moves to the card, out of the form that just went inert. The
+      // card, not its first star: a focused star lights up, and one lit star
+      // reads as a rating of 1 somebody never gave.
+      const active = scrim.getRootNode().activeElement;
+      if (!active || !card.contains(active)) card.focus();
+    }
+  }
+
+  // Only a browser that has filed something has anything to rate. A failed
+  // read asks nothing and holds nothing: the form is what they came for.
+  if (!client.hasReports()) return;
+  client.myReports()
+    .then(({ reports }) => {
+      if (ctx.closed) return;
+      const report = pickDue(reports);
+      if (report) draw(report);
+    })
+    .catch(() => {});
+}