@snugdesk/core 0.2.41 → 0.2.43

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
@@ -5,8 +5,8 @@ import * as i5 from '@angular/forms';
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  import { ValidatorFn, FormGroup } from '@angular/forms';
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  import { DomSanitizer } from '@angular/platform-browser';
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  import { BehaviorSubject, Subscription, Observable } from 'rxjs';
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- import { HttpClient } from '@angular/common/http';
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  import { GraphQLResult } from '@aws-amplify/api-graphql';
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+ import { HttpClient } from '@angular/common/http';
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  declare class ErrorComponent implements OnChanges {
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  private cdr;
@@ -86,31 +86,7 @@ declare class SnugdeskCoreModule {
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  static ɵinj: i0.ɵɵInjectorDeclaration<SnugdeskCoreModule>;
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  }
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- declare class SnugdeskIPRegistryService {
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- private http;
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- private readonly IP_REGISTRY_API;
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- private readonly SESSION_KEY;
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- constructor(http: HttpClient);
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- private get cachedIPDetails();
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- private set cachedIPDetails(value);
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- getIPDetails(): Promise<any>;
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- static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskIPRegistryService, never>;
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- static ɵprov: i0.ɵɵInjectableDeclaration<SnugdeskIPRegistryService>;
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- }
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-
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- declare class SnugdeskAuthenticationHelperService {
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- private httpClient;
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- private ipRegistryService;
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- private readonly headers;
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- private readonly authEndpointURL;
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- constructor(httpClient: HttpClient, ipRegistryService: SnugdeskIPRegistryService);
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- getSessionToken(tenantId: string, userId: string): Promise<any>;
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- static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskAuthenticationHelperService, never>;
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- static ɵprov: i0.ɵɵInjectableDeclaration<SnugdeskAuthenticationHelperService>;
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- }
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-
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  declare class SnugdeskAuthenticationService {
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- private authenticationHelperService;
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  isAuthenticated$: BehaviorSubject<boolean>;
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  tenant$: BehaviorSubject<any>;
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  user$: BehaviorSubject<any>;
@@ -120,7 +96,7 @@ declare class SnugdeskAuthenticationService {
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  userSessionSubscription: Subscription;
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  private readonly jwtHelper;
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  private readonly TOKEN_KEY;
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- constructor(authenticationHelperService: SnugdeskAuthenticationHelperService);
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+ constructor();
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  getToken(): string | null;
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  setToken(token: string): void;
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  checkToken(token: string): boolean;
@@ -130,8 +106,12 @@ declare class SnugdeskAuthenticationService {
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  getUserSessionId(): string;
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  getUserPreferences(): any;
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  isAuthenticated(): boolean;
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- authenticate(token?: string, tenantId?: string, userId?: string): Promise<boolean>;
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- login(tenantId: string, userId: string): Promise<Boolean>;
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+ /**
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+ * Establishes a session from a token issued by the host's backend. The token
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+ * carries tenantId, userId and userSessionId, so nothing else is needed — read
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+ * them back with getTenantId() / getUserId() once this resolves.
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+ */
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+ authenticate(token: string): Promise<boolean>;
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  logout(userSessionId?: string): Promise<void>;
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  endUserSession(userSessionId?: string): Promise<void>;
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  static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskAuthenticationService, never>;
@@ -386,9 +366,19 @@ declare enum TenantSSOConfigurationProtocol {
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  SAML = "SAML",
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  OIDC = "OIDC"
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  }
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+ declare enum TenantExternalCrmProvider {
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+ SAP = "SAP",
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+ SALESFORCE = "SALESFORCE"
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+ }
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+ declare enum TenantOnboardingStatus {
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+ NOT_STARTED = "NOT_STARTED",
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+ IN_PROGRESS = "IN_PROGRESS",
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+ COMPLETED = "COMPLETED"
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+ }
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  type Tenant = {
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  id: string;
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  externalId?: string | null;
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+ externalCrmProvider?: TenantExternalCrmProvider | null;
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  tenantDomain: string;
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  organizationName: string;
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  websiteURL?: string | null;
@@ -398,6 +388,8 @@ type Tenant = {
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  preferences?: TenantPreferences | null;
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  ssoConfiguration?: TenantSSOConfiguration | null;
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  security?: TenantSecurity | null;
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+ profile?: TenantProfile | null;
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+ onboarding?: TenantOnboarding | null;
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  activatedAt?: number | null;
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  blockedAt?: number | null;
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  createdAt: number;
@@ -452,6 +444,44 @@ type TenantPreferences = {
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  language?: Language | null;
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  allowUserToChangePreferences?: boolean | null;
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  brandColor?: string | null;
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+ workingHours?: TenantWorkingHours | null;
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+ availabilityConfig?: TenantAvailabilityCallingConfig | null;
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+ recordingExcludedUserIds?: Array<string | null> | null;
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+ };
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+ type TenantWorkingHours = {
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+ timezone?: string | null;
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+ days?: Array<TenantWorkingHoursDay | null> | null;
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+ };
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+ type TenantWorkingHoursDay = {
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+ day?: string | null;
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+ open?: boolean | null;
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+ start?: string | null;
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+ end?: string | null;
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+ };
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+ type TenantAvailabilityCallingConfig = {
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+ customStatuses?: Array<TenantAvailabilityStatus | null> | null;
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+ allowDialUnsavedNumber?: boolean | null;
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+ acwTime?: number | null;
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+ ringtone?: string | null;
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+ };
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+ type TenantAvailabilityStatus = {
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+ key?: string | null;
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+ name?: string | null;
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+ colour?: string | null;
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+ available?: boolean | null;
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+ };
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+ type TenantProfile = {
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+ businessType?: string | null;
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+ industry?: string | null;
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+ teamSize?: string | null;
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+ goals?: Array<string | null> | null;
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+ };
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+ type TenantOnboarding = {
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+ status: TenantOnboardingStatus;
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+ currentStep?: string | null;
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+ completedSteps?: Array<string | null> | null;
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+ startedAt?: number | null;
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+ completedAt?: number | null;
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  };
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  type TenantSecurity = {
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  domainValidationTokenExpiry?: number | null;
@@ -471,6 +501,7 @@ type TenantSSOConfiguration = {
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  type CreateTenantInput = {
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  id?: string | null;
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  externalId?: string | null;
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+ externalCrmProvider?: TenantExternalCrmProvider | null;
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  tenantDomain: string;
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  organizationName: string;
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  websiteURL?: string | null;
@@ -480,7 +511,8 @@ type CreateTenantInput = {
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  preferences?: TenantPreferences | null;
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  ssoConfiguration?: TenantSSOConfiguration | null;
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  security?: TenantSecurity | null;
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- temp_activationToken?: string | null;
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+ profile?: TenantProfile | null;
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+ onboarding?: TenantOnboarding | null;
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  activatedAt?: number | null;
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  blockedAt?: number | null;
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  createdAt: number;
@@ -492,6 +524,7 @@ type CreateTenantInput = {
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  type UpdateTenantInput = {
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  id: string;
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  externalId?: string | null;
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+ externalCrmProvider?: TenantExternalCrmProvider | null;
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  tenantDomain?: string | null;
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  organizationName?: string | null;
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  websiteURL?: string | null;
@@ -501,7 +534,8 @@ type UpdateTenantInput = {
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  preferences?: TenantPreferences | null;
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  ssoConfiguration?: TenantSSOConfiguration | null;
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  security?: TenantSecurity | null;
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- temp_activationToken?: string | null;
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+ profile?: TenantProfile | null;
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+ onboarding?: TenantOnboarding | null;
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  activatedAt?: number | null;
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  blockedAt?: number | null;
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  createdAt?: number | null;
@@ -512,10 +546,10 @@ type UpdateTenantInput = {
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  };
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  type ModelTenantConditionInput = {
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  externalId?: ModelStringInput | null;
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+ externalCrmProvider?: ModelTenantExternalCrmProviderInput | null;
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  tenantDomain?: ModelStringInput | null;
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  organizationName?: ModelStringInput | null;
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  websiteURL?: ModelStringInput | null;
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- temp_activationToken?: ModelStringInput | null;
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  activatedAt?: ModelIntInput | null;
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  blockedAt?: ModelIntInput | null;
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  createdAt?: ModelIntInput | null;
@@ -527,6 +561,28 @@ type ModelTenantConditionInput = {
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  or?: Array<ModelTenantConditionInput | null> | null;
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  not?: ModelTenantConditionInput | null;
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  };
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+ type ModelTenantFilterInput = {
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+ id?: ModelIDInput | null;
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+ externalId?: ModelStringInput | null;
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+ externalCrmProvider?: ModelTenantExternalCrmProviderInput | null;
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+ tenantDomain?: ModelStringInput | null;
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+ organizationName?: ModelStringInput | null;
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+ websiteURL?: ModelStringInput | null;
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+ activatedAt?: ModelIntInput | null;
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+ blockedAt?: ModelIntInput | null;
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+ createdAt?: ModelIntInput | null;
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+ updatedAt?: ModelIntInput | null;
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+ deletedAt?: ModelIntInput | null;
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+ updatedByUserId?: ModelIDInput | null;
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+ updatedByUserSessionId?: ModelIDInput | null;
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+ and?: Array<ModelTenantFilterInput | null> | null;
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+ or?: Array<ModelTenantFilterInput | null> | null;
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+ not?: ModelTenantFilterInput | null;
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+ };
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+ type ModelTenantExternalCrmProviderInput = {
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+ eq?: TenantExternalCrmProvider | null;
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+ ne?: TenantExternalCrmProvider | null;
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+ };
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  type CreateTenantComplianceDocumentInput = {
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  id?: string | null;
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  tenantId: string;
@@ -625,9 +681,14 @@ declare enum BillingAccountStatus {
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  PENDING_KYC = "PENDING_KYC",
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  ACTIVE = "ACTIVE",
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  NO_BALANCE = "NO_BALANCE",
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+ SUSPENDED = "SUSPENDED",
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  BLOCKED = "BLOCKED",
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  TERMINATED = "TERMINATED"
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  }
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+ declare enum BillingMode {
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+ PREPAID = "PREPAID",
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+ POSTPAID = "POSTPAID"
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+ }
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  declare enum BillingLedgerDirection {
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  DEBIT = "DEBIT",
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  CREDIT = "CREDIT"
@@ -777,11 +838,15 @@ type BillingAccount = {
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  id: string;
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  tenantId: string;
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  accountStatus: BillingAccountStatus;
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- blockReason?: string | null;
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  profile?: TenantBillingInformation | null;
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  contractPriceBookId?: string | null;
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  gatewayCustomerId?: string | null;
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  bankTransferCode?: string | null;
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+ suspendedReason?: string | null;
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+ blockReason?: string | null;
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+ billingMode?: BillingMode | null;
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+ creditLimitMicros?: number | null;
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+ billingExempt?: boolean | null;
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  createdAt: number;
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  updatedAt: number;
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  updatedByUserId?: string | null;
@@ -797,6 +862,7 @@ type BillingWalletBalance = {
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  lowBalanceThresholdMicros?: number | null;
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  autoTopupConfig?: string | null;
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  updatedAt: number;
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+ createdAt: number;
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  };
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  type BillingLedgerEntry = {
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  billingAccountId: string;
@@ -819,12 +885,15 @@ type BillingLedgerEntry = {
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  approvedBy?: string | null;
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  entryHash: string;
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  prevHash: string;
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+ updatedAt: number;
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  };
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  type BillingIdempotencyKey = {
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  idemKey: string;
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  scope?: string | null;
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  resultRef?: string | null;
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  expiresAt?: number | null;
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+ createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingProduct = {
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  id: string;
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  productStatus?: BillingEntityStatus | null;
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  effectiveFrom?: number | null;
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  effectiveTo?: number | null;
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+ createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingPriceBook = {
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  id: string;
@@ -844,6 +915,8 @@ type BillingPriceBook = {
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  bookStatus?: BillingEntityStatus | null;
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  effectiveFrom?: number | null;
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  effectiveTo?: number | null;
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+ createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingRateCard = {
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  priceBookId: string;
@@ -859,6 +932,8 @@ type BillingRateCard = {
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  fxCapture?: string | null;
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  effectiveFrom: number;
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  effectiveTo?: number | null;
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+ createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingPlanDefinition = {
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  id: string;
@@ -871,6 +946,8 @@ type BillingPlanDefinition = {
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  featureFlags?: string | null;
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  trialDays?: number | null;
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  planStatus?: BillingEntityStatus | null;
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+ createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingSubscription = {
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  billingAccountId: string;
@@ -901,6 +978,8 @@ type BillingUsageEvent = {
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  occurredAt: number;
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  receivedAt: number;
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  ratingStatus: BillingRatingStatus;
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+ createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingRatedCharge = {
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  billingAccountId: string;
@@ -919,6 +998,7 @@ type BillingRatedCharge = {
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  ledgerTxnId?: string | null;
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  invoiceId?: string | null;
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  createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingInvoice = {
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  id: string;
@@ -954,6 +1034,8 @@ type BillingInvoiceLine = {
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  taxCode?: string | null;
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  sourceChargeCount?: number | null;
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  tenantId?: string | null;
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+ createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingPayment = {
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  id: string;
@@ -987,6 +1069,7 @@ type BillingPaymentMethod = {
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  methodStatus?: BillingPaymentMethodStatus | null;
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  billingAddress?: string | null;
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  createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingBankReceipt = {
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  id: string;
@@ -1001,6 +1084,8 @@ type BillingBankReceipt = {
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  matchedBy?: string | null;
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  matchedAt?: number | null;
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  ledgerTxnId?: string | null;
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+ createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingAdminAction = {
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  id: string;
@@ -1013,6 +1098,8 @@ type BillingAdminAction = {
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  actionStatus: BillingAdminActionStatus;
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  ledgerTxnId?: string | null;
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  reason?: string | null;
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+ createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingTaxRule = {
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  jurisdiction: string;
@@ -1022,6 +1109,8 @@ type BillingTaxRule = {
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  f5Box?: string | null;
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  invoiceWording?: string | null;
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  notes?: string | null;
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+ createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingFxRate = {
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  pair: string;
@@ -1029,6 +1118,8 @@ type BillingFxRate = {
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  midRateMicros: number;
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  source: string;
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  providerPayloadRef?: string | null;
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+ createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingAuditLog = {
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  id: string;
@@ -1040,6 +1131,7 @@ type BillingAuditLog = {
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  requestId?: string | null;
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  sourceIp?: string | null;
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  createdAt: number;
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+ updatedAt: number;
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  };
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  type BillingPlatformConfig = {
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  configKey: string;
@@ -1049,6 +1141,7 @@ type BillingPlatformConfig = {
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  updatedBy?: string | null;
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  updatedAt?: number | null;
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  version?: number | null;
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+ createdAt: number;
1052
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  };
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  type BillingKycCase = {
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  id: string;
@@ -1074,6 +1167,7 @@ type TenantBillingSnapshot = {
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  accountStatus?: BillingAccountStatus | null;
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  lowBalance?: boolean | null;
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  updatedAt: number;
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+ createdAt: number;
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  };
1078
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  type Entity = {
@@ -1090,7 +1184,7 @@ type Entity = {
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  phoneNumber?: PhoneNumber | null;
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  phoneNumberE164?: string | null;
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  isOrganization: boolean;
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- metadata?: string;
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+ metadata?: string | null;
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  notes?: string | null;
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  customFields?: Array<string | null> | null;
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  preferences?: EntityPreferences | null;
@@ -1138,7 +1232,7 @@ type CreateEntityInput = {
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  phoneNumberE164?: string | null;
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  isOrganization: boolean;
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  notes?: string | null;
1141
- metadata?: Array<string | null> | null;
1235
+ metadata?: string | null;
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  customFields?: Array<string | null> | null;
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  preferences?: EntityPreferences | null;
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  contactPreferences?: EntityContactPreferences | null;
@@ -1162,12 +1256,12 @@ type UpdateEntityInput = {
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  phoneNumberE164?: string | null;
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  isOrganization?: boolean | null;
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  notes?: string | null;
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- metadata?: Array<string | null> | null;
1259
+ metadata?: string | null;
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  customFields?: Array<string | null> | null;
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  preferences?: EntityPreferences | null;
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  contactPreferences?: EntityContactPreferences | null;
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  createdAt?: number | null;
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- updatedAt: number;
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+ updatedAt?: number | null;
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  blockedAt?: number | null;
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  deletedAt?: number | null;
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  updatedByUserId?: string | null;
@@ -1266,6 +1360,19 @@ type InteractionWidget = {
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  createdAt: number;
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  updatedAt: number;
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  deletedAt?: number | null;
1363
+ updatedByUserId: string;
1364
+ updatedByUserSessionId?: string | null;
1365
+ };
1366
+ type InteractionWidgetSession = {
1367
+ id: string;
1368
+ tenantId: string;
1369
+ widgetId: string;
1370
+ widget?: InteractionWidget | null;
1371
+ entityId: string;
1372
+ entity?: Entity | null;
1373
+ ipDetails?: string | null;
1374
+ createdAt: number;
1375
+ updatedAt: number;
1269
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  };
1270
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  type InteractionWidgetUserSetting = {
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  id: string;
@@ -1276,7 +1383,7 @@ type InteractionWidgetUserSetting = {
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  createdAt: number;
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  updatedAt: number;
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  deletedAt?: number | null;
1279
- updatedByUserId?: string | null;
1386
+ updatedByUserId: string;
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1387
  updatedByUserSessionId?: string | null;
1281
1388
  };
1282
1389
  type ModelInteractionWidgetConditionInput = {
@@ -1322,6 +1429,18 @@ type ModelInteractionWidgetFilterInput = {
1322
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  or?: Array<ModelInteractionWidgetFilterInput | null> | null;
1323
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  not?: ModelInteractionWidgetFilterInput | null;
1324
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  };
1432
+ type ModelInteractionWidgetSessionFilterInput = {
1433
+ id?: ModelIDInput | null;
1434
+ tenantId?: ModelIDInput | null;
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+ widgetId?: ModelIDInput | null;
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+ entityId?: ModelIDInput | null;
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+ ipDetails?: ModelStringInput | null;
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+ createdAt?: ModelIntInput | null;
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+ updatedAt?: ModelIntInput | null;
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+ and?: Array<ModelInteractionWidgetSessionFilterInput | null> | null;
1441
+ or?: Array<ModelInteractionWidgetSessionFilterInput | null> | null;
1442
+ not?: ModelInteractionWidgetSessionFilterInput | null;
1443
+ };
1325
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  type ModelInteractionWidgetUserSettingFilterInput = {
1326
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  id?: ModelIDInput | null;
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  widgetId?: ModelIDInput | null;
@@ -1337,7 +1456,81 @@ type ModelInteractionWidgetUserSettingFilterInput = {
1337
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  or?: Array<ModelInteractionWidgetUserSettingFilterInput | null> | null;
1338
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  not?: ModelInteractionWidgetUserSettingFilterInput | null;
1339
1458
  };
1459
+ type WebChatWidgetCustomField = {
1460
+ element?: {
1461
+ field_name?: string;
1462
+ is_required?: boolean;
1463
+ [key: string]: any;
1464
+ };
1465
+ type?: string;
1466
+ addedComponents?: Array<Array<WebChatWidgetCustomField>>;
1467
+ [key: string]: any;
1468
+ };
1469
+ type WebChatWidgetConfiguration = {
1470
+ primaryColorCode?: string | null;
1471
+ welcomeTitle?: string | null;
1472
+ welcomeMessage?: string | null;
1473
+ imageURL?: string | null;
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+ isChatEnabled?: boolean | null;
1475
+ isVoiceEnabled?: boolean | null;
1476
+ isVideoEnabled?: boolean | null;
1477
+ isScreenShareEnabled?: boolean | null;
1478
+ isFileShareEnabled?: boolean | null;
1479
+ sessionTimeout?: number | null;
1480
+ customFields?: Array<WebChatWidgetCustomField> | null;
1481
+ };
1482
+ declare const DEFAULT_WEB_CHAT_WIDGET_CONFIGURATION: Required<Pick<WebChatWidgetConfiguration, 'primaryColorCode' | 'welcomeTitle' | 'welcomeMessage'>>;
1483
+ /**
1484
+ * Reads InteractionWidget.configuration into a typed object. Accepts the raw
1485
+ * AWSJSON string, an already-parsed object, or null/undefined, and never throws
1486
+ * — malformed JSON yields {} so a bad record degrades to defaults instead of
1487
+ * taking the widget down.
1488
+ *
1489
+ * customFields entries are tolerated as either objects or JSON strings, because
1490
+ * the legacy InteractionWidget.customFields column stored [AWSJSON] (a list of
1491
+ * encoded strings) and older records were migrated across verbatim.
1492
+ */
1493
+ declare function parseWebChatWidgetConfiguration(configuration?: string | WebChatWidgetConfiguration | null): WebChatWidgetConfiguration;
1340
1494
 
1495
+ declare enum RecordingMode {
1496
+ OFF = "OFF",
1497
+ INBOUND = "INBOUND",
1498
+ OUTBOUND = "OUTBOUND",
1499
+ BOTH = "BOTH"
1500
+ }
1501
+ declare enum RecordingNotify {
1502
+ NONE = "NONE",
1503
+ ANNOUNCE = "ANNOUNCE",
1504
+ CONSENT = "CONSENT"
1505
+ }
1506
+ declare enum WorkingHoursFallbackAction {
1507
+ PLAY_MESSAGE = "PLAY_MESSAGE",
1508
+ VOICEMAIL = "VOICEMAIL"
1509
+ }
1510
+ declare enum RoutingRole {
1511
+ AGENT = "AGENT",
1512
+ SUPERVISOR = "SUPERVISOR",
1513
+ ADMINISTRATOR = "ADMINISTRATOR"
1514
+ }
1515
+ declare enum RoutingStrategy {
1516
+ TICKET_ASSIGNEE = "TICKET_ASSIGNEE",
1517
+ LAST_TALKED_TO = "LAST_TALKED_TO",
1518
+ MOST_IDLE = "MOST_IDLE",
1519
+ RANDOM_ACTIVE = "RANDOM_ACTIVE",
1520
+ ROUND_ROBIN = "ROUND_ROBIN"
1521
+ }
1522
+ declare enum RoutingFallback {
1523
+ ANNOUNCE_DISCONNECT = "ANNOUNCE_DISCONNECT",
1524
+ VOICEMAIL_TICKET = "VOICEMAIL_TICKET",
1525
+ VOICEMAIL = "VOICEMAIL"
1526
+ }
1527
+ declare enum RoutingNoPickup {
1528
+ ANNOUNCE_DISCONNECT = "ANNOUNCE_DISCONNECT",
1529
+ DISCONNECT = "DISCONNECT",
1530
+ TRY_OTHERS = "TRY_OTHERS",
1531
+ VOICEMAIL = "VOICEMAIL",
1532
+ VOICEMAIL_TICKET = "VOICEMAIL_TICKET"
1533
+ }
1341
1534
  type InteractionEndpoint = {
1342
1535
  id: string;
1343
1536
  externalId: string;
@@ -1346,11 +1539,17 @@ type InteractionEndpoint = {
1346
1539
  widget?: InteractionWidget | null;
1347
1540
  address: string;
1348
1541
  configuration?: string | null;
1542
+ recordingConfig?: InteractionEndpointRecordingConfig | null;
1543
+ workingHoursActionConfig?: InteractionEndpointWorkingHoursActionConfig | null;
1544
+ routingConfig?: InteractionEndpointRoutingConfig | null;
1545
+ buyPrice?: InteractionEndpointPriceDetails | null;
1349
1546
  sellPrice?: InteractionEndpointPriceDetails | null;
1350
1547
  documents?: Array<InteractionEndpointRegulatoryComplianceDocument | null> | null;
1351
1548
  createdAt: number;
1352
1549
  updatedAt: number;
1353
1550
  deletedAt?: number | null;
1551
+ updatedByUserId: string;
1552
+ updatedByUserSessionId?: string | null;
1354
1553
  };
1355
1554
  type InteractionEndpointPriceDetails = {
1356
1555
  currency: string;
@@ -1365,6 +1564,40 @@ type InteractionEndpointRegulatoryComplianceDocument = {
1365
1564
  contentType?: string | null;
1366
1565
  file?: S3Object | null;
1367
1566
  };
1567
+ type InteractionEndpointRecordingConfig = {
1568
+ mode?: RecordingMode | null;
1569
+ notify?: RecordingNotify | null;
1570
+ audioMediaName?: string | null;
1571
+ audioUrl?: string | null;
1572
+ };
1573
+ type InteractionEndpointWorkingHoursAction = {
1574
+ action?: WorkingHoursFallbackAction | null;
1575
+ audioMediaName?: string | null;
1576
+ audioUrl?: string | null;
1577
+ };
1578
+ type InteractionEndpointWorkingHoursActionConfig = {
1579
+ duringHours?: InteractionEndpointWorkingHoursAction | null;
1580
+ afterHours?: InteractionEndpointWorkingHoursAction | null;
1581
+ whenClosed?: InteractionEndpointWorkingHoursAction | null;
1582
+ };
1583
+ type InteractionEndpointRoutingAction = {
1584
+ action?: RoutingFallback | null;
1585
+ audioMediaName?: string | null;
1586
+ audioUrl?: string | null;
1587
+ };
1588
+ type InteractionEndpointRoutingFirstAction = {
1589
+ action?: RoutingNoPickup | null;
1590
+ audioMediaName?: string | null;
1591
+ audioUrl?: string | null;
1592
+ };
1593
+ type InteractionEndpointRoutingConfig = {
1594
+ answeringRoles?: Array<RoutingRole | null> | null;
1595
+ knownCallerStrategy?: RoutingStrategy | null;
1596
+ unknownCallerStrategy?: RoutingStrategy | null;
1597
+ ifNoPickup?: InteractionEndpointRoutingFirstAction | null;
1598
+ escalationRoles?: Array<RoutingRole | null> | null;
1599
+ noAnswer?: InteractionEndpointRoutingAction | null;
1600
+ };
1368
1601
  type CreateInteractionEndpointInput = {
1369
1602
  id?: string | null;
1370
1603
  externalId: string;
@@ -1372,6 +1605,9 @@ type CreateInteractionEndpointInput = {
1372
1605
  widgetId: string;
1373
1606
  address: string;
1374
1607
  configuration?: string | null;
1608
+ recordingConfig?: InteractionEndpointRecordingConfig | null;
1609
+ workingHoursActionConfig?: InteractionEndpointWorkingHoursActionConfig | null;
1610
+ routingConfig?: InteractionEndpointRoutingConfig | null;
1375
1611
  buyPrice?: InteractionEndpointPriceDetails | null;
1376
1612
  sellPrice?: InteractionEndpointPriceDetails | null;
1377
1613
  documents?: Array<InteractionEndpointRegulatoryComplianceDocument | null> | null;
@@ -1388,6 +1624,9 @@ type UpdateInteractionEndpointInput = {
1388
1624
  widgetId?: string | null;
1389
1625
  address?: string | null;
1390
1626
  configuration?: string | null;
1627
+ recordingConfig?: InteractionEndpointRecordingConfig | null;
1628
+ workingHoursActionConfig?: InteractionEndpointWorkingHoursActionConfig | null;
1629
+ routingConfig?: InteractionEndpointRoutingConfig | null;
1391
1630
  buyPrice?: InteractionEndpointPriceDetails | null;
1392
1631
  sellPrice?: InteractionEndpointPriceDetails | null;
1393
1632
  documents?: Array<InteractionEndpointRegulatoryComplianceDocument | null> | null;
@@ -1481,7 +1720,6 @@ type CreateUserInput = {
1481
1720
  preferences?: UserPreferences | null;
1482
1721
  notificationSettings?: UserNotificationSettings | null;
1483
1722
  type?: UserType | null;
1484
- temp_activationToken?: string | null;
1485
1723
  activatedAt?: number | null;
1486
1724
  blockedAt?: number | null;
1487
1725
  createdAt: number;
@@ -1501,7 +1739,6 @@ type UpdateUserInput = {
1501
1739
  preferences?: UserPreferences | null;
1502
1740
  notificationSettings?: UserNotificationSettings | null;
1503
1741
  type?: UserType | null;
1504
- temp_activationToken?: string | null;
1505
1742
  activatedAt?: number | null;
1506
1743
  blockedAt?: number | null;
1507
1744
  createdAt?: number | null;
@@ -1516,7 +1753,6 @@ type ModelUserConditionInput = {
1516
1753
  email?: ModelStringInput | null;
1517
1754
  name?: ModelStringInput | null;
1518
1755
  type?: ModelUserTypeInput | null;
1519
- temp_activationToken?: ModelStringInput | null;
1520
1756
  activatedAt?: ModelIntInput | null;
1521
1757
  blockedAt?: ModelIntInput | null;
1522
1758
  createdAt?: ModelIntInput | null;
@@ -1535,7 +1771,6 @@ type ModelUserFilterInput = {
1535
1771
  email?: ModelStringInput | null;
1536
1772
  name?: ModelStringInput | null;
1537
1773
  type?: ModelUserTypeInput | null;
1538
- temp_activationToken?: ModelStringInput | null;
1539
1774
  activatedAt?: ModelIntInput | null;
1540
1775
  blockedAt?: ModelIntInput | null;
1541
1776
  createdAt?: ModelIntInput | null;
@@ -1674,6 +1909,8 @@ type UserSession = {
1674
1909
  user?: User | null;
1675
1910
  ipDetails?: string | null;
1676
1911
  status?: UserStatus | null;
1912
+ statusKey?: string | null;
1913
+ lastInteractionHandledAt?: number | null;
1677
1914
  teamIds?: Array<string | null> | null;
1678
1915
  temp_isLocked?: boolean | null;
1679
1916
  temp_isAvailableTenantIdUnion?: string | null;
@@ -1689,6 +1926,8 @@ type UpdateUserSessionInput = {
1689
1926
  userId?: string | null;
1690
1927
  ipDetails?: string | null;
1691
1928
  status?: UserStatus | null;
1929
+ statusKey?: string | null;
1930
+ lastInteractionHandledAt?: number | null;
1692
1931
  teamIds?: Array<string | null> | null;
1693
1932
  temp_isLocked?: boolean | null;
1694
1933
  temp_isAvailableTenantIdUnion?: string | null;
@@ -1703,6 +1942,8 @@ type ModelUserSessionConditionInput = {
1703
1942
  userId?: ModelIDInput | null;
1704
1943
  ipDetails?: ModelStringInput | null;
1705
1944
  status?: ModelUserStatusInput | null;
1945
+ statusKey?: ModelStringInput | null;
1946
+ lastInteractionHandledAt?: ModelIntInput | null;
1706
1947
  teamIds?: ModelStringInput | null;
1707
1948
  temp_isLocked?: ModelBooleanInput | null;
1708
1949
  temp_isAvailableTenantIdUnion?: ModelStringInput | null;
@@ -1721,6 +1962,8 @@ type ModelUserSessionFilterInput = {
1721
1962
  userId?: ModelIDInput | null;
1722
1963
  ipDetails?: ModelStringInput | null;
1723
1964
  status?: ModelUserStatusInput | null;
1965
+ statusKey?: ModelStringInput | null;
1966
+ lastInteractionHandledAt?: ModelIntInput | null;
1724
1967
  teamIds?: ModelStringInput | null;
1725
1968
  temp_isLocked?: ModelBooleanInput | null;
1726
1969
  temp_isAvailableTenantIdUnion?: ModelStringInput | null;
@@ -1768,11 +2011,21 @@ declare enum InteractionStatus {
1768
2011
  FAILED = "FAILED"
1769
2012
  }
1770
2013
  declare enum InteractionMessageStatus {
1771
- PENDING = "PENDING",
2014
+ QUEUED = "QUEUED",
1772
2015
  SENT = "SENT",
1773
2016
  DELIVERED = "DELIVERED",
1774
2017
  READ = "READ",
1775
- FAILED = "FAILED"
2018
+ FAILED = "FAILED",
2019
+ RECEIVED = "RECEIVED"
2020
+ }
2021
+ declare enum FlowRuntimeStatus {
2022
+ AWAITING_DISPATCH = "AWAITING_DISPATCH",
2023
+ AWAITING_REPLY = "AWAITING_REPLY",
2024
+ AWAITING_TIMER = "AWAITING_TIMER",
2025
+ PAUSED_BY_AGENT = "PAUSED_BY_AGENT",
2026
+ COMPLETED = "COMPLETED",
2027
+ FAILED = "FAILED",
2028
+ ABANDONED = "ABANDONED"
1776
2029
  }
1777
2030
  declare enum InteractionProvider {
1778
2031
  AVAYA_IPO = "AVAYA_IPO",
@@ -1835,6 +2088,19 @@ type Interaction = {
1835
2088
  routeConfiguration?: InteractionRouteConfiguration | null;
1836
2089
  temp_isLocked?: boolean | null;
1837
2090
  temp_isAvailableTenantIdUnion?: string | null;
2091
+ campaignId?: string | null;
2092
+ flowVersion?: number | null;
2093
+ currentCampaignFlowNodeId?: string | null;
2094
+ flowVariables?: string | null;
2095
+ flowStatus?: FlowRuntimeStatus | null;
2096
+ flowRetryCount?: number | null;
2097
+ flowReminderIndex?: number | null;
2098
+ flowTimeoutAt?: number | null;
2099
+ flowTimerScheduleArn?: string | null;
2100
+ isAgentHandling?: boolean | null;
2101
+ assignedAgentId?: string | null;
2102
+ agentHandlingStartedAt?: number | null;
2103
+ agentHandlingEndedAt?: number | null;
1838
2104
  createdAt: number;
1839
2105
  updatedAt: number;
1840
2106
  deletedAt?: number | null;
@@ -1893,6 +2159,22 @@ type InteractionAttendee = {
1893
2159
  updatedAt: number;
1894
2160
  deletedAt?: number | null;
1895
2161
  };
2162
+ type InteractionAttendeeConnection = {
2163
+ id: string;
2164
+ connectionId: string;
2165
+ interactionId: string;
2166
+ interaction?: Interaction | null;
2167
+ interactionAttendeeId: string;
2168
+ interactionAttendee?: InteractionAttendee | null;
2169
+ connectedAt?: number | null;
2170
+ disconnectedAt?: number | null;
2171
+ duration?: number | null;
2172
+ metadata?: string | null;
2173
+ recording?: S3Object | null;
2174
+ transcript?: S3Object | null;
2175
+ createdAt: number;
2176
+ updatedAt: number;
2177
+ };
1896
2178
  type InteractionMessage = {
1897
2179
  id: string;
1898
2180
  externalId?: string | null;
@@ -1911,6 +2193,7 @@ type InteractionMessage = {
1911
2193
  metadata?: string | null;
1912
2194
  direction?: InteractionMessageDirection | null;
1913
2195
  status?: InteractionMessageStatus | null;
2196
+ statusUpdatedAt?: number | null;
1914
2197
  createdAt: number;
1915
2198
  updatedAt: number;
1916
2199
  deletedAt?: number | null;
@@ -1964,6 +2247,19 @@ type CreateInteractionInput = {
1964
2247
  routeConfiguration?: InteractionRouteConfigurationInput | null;
1965
2248
  temp_isLocked?: boolean | null;
1966
2249
  temp_isAvailableTenantIdUnion?: string | null;
2250
+ campaignId?: string | null;
2251
+ flowVersion?: number | null;
2252
+ currentCampaignFlowNodeId?: string | null;
2253
+ flowVariables?: string | null;
2254
+ flowStatus?: FlowRuntimeStatus | null;
2255
+ flowRetryCount?: number | null;
2256
+ flowReminderIndex?: number | null;
2257
+ flowTimeoutAt?: number | null;
2258
+ flowTimerScheduleArn?: string | null;
2259
+ isAgentHandling?: boolean | null;
2260
+ assignedAgentId?: string | null;
2261
+ agentHandlingStartedAt?: number | null;
2262
+ agentHandlingEndedAt?: number | null;
1967
2263
  createdAt: number;
1968
2264
  updatedAt: number;
1969
2265
  deletedAt?: number | null;
@@ -2002,6 +2298,19 @@ type UpdateInteractionInput = {
2002
2298
  routeConfiguration?: InteractionRouteConfigurationInput | null;
2003
2299
  temp_isLocked?: boolean | null;
2004
2300
  temp_isAvailableTenantIdUnion?: string | null;
2301
+ campaignId?: string | null;
2302
+ flowVersion?: number | null;
2303
+ currentCampaignFlowNodeId?: string | null;
2304
+ flowVariables?: string | null;
2305
+ flowStatus?: FlowRuntimeStatus | null;
2306
+ flowRetryCount?: number | null;
2307
+ flowReminderIndex?: number | null;
2308
+ flowTimeoutAt?: number | null;
2309
+ flowTimerScheduleArn?: string | null;
2310
+ isAgentHandling?: boolean | null;
2311
+ assignedAgentId?: string | null;
2312
+ agentHandlingStartedAt?: number | null;
2313
+ agentHandlingEndedAt?: number | null;
2005
2314
  createdAt?: number | null;
2006
2315
  updatedAt?: number | null;
2007
2316
  deletedAt?: number | null;
@@ -2036,6 +2345,19 @@ type ModelInteractionConditionInput = {
2036
2345
  reportProcessingCompletedAt?: ModelIntInput | null;
2037
2346
  temp_isLocked?: ModelBooleanInput | null;
2038
2347
  temp_isAvailableTenantIdUnion?: ModelStringInput | null;
2348
+ campaignId?: ModelIDInput | null;
2349
+ flowVersion?: ModelIntInput | null;
2350
+ currentCampaignFlowNodeId?: ModelIDInput | null;
2351
+ flowVariables?: ModelStringInput | null;
2352
+ flowStatus?: ModelFlowRuntimeStatusInput | null;
2353
+ flowRetryCount?: ModelIntInput | null;
2354
+ flowReminderIndex?: ModelIntInput | null;
2355
+ flowTimeoutAt?: ModelIntInput | null;
2356
+ flowTimerScheduleArn?: ModelStringInput | null;
2357
+ isAgentHandling?: ModelBooleanInput | null;
2358
+ assignedAgentId?: ModelIDInput | null;
2359
+ agentHandlingStartedAt?: ModelIntInput | null;
2360
+ agentHandlingEndedAt?: ModelIntInput | null;
2039
2361
  createdAt?: ModelIntInput | null;
2040
2362
  updatedAt?: ModelIntInput | null;
2041
2363
  deletedAt?: ModelIntInput | null;
@@ -2074,6 +2396,19 @@ type ModelInteractionFilterInput = {
2074
2396
  reportProcessingCompletedAt?: ModelIntInput | null;
2075
2397
  temp_isLocked?: ModelBooleanInput | null;
2076
2398
  temp_isAvailableTenantIdUnion?: ModelStringInput | null;
2399
+ campaignId?: ModelIDInput | null;
2400
+ flowVersion?: ModelIntInput | null;
2401
+ currentCampaignFlowNodeId?: ModelIDInput | null;
2402
+ flowVariables?: ModelStringInput | null;
2403
+ flowStatus?: ModelFlowRuntimeStatusInput | null;
2404
+ flowRetryCount?: ModelIntInput | null;
2405
+ flowReminderIndex?: ModelIntInput | null;
2406
+ flowTimeoutAt?: ModelIntInput | null;
2407
+ flowTimerScheduleArn?: ModelStringInput | null;
2408
+ isAgentHandling?: ModelBooleanInput | null;
2409
+ assignedAgentId?: ModelIDInput | null;
2410
+ agentHandlingStartedAt?: ModelIntInput | null;
2411
+ agentHandlingEndedAt?: ModelIntInput | null;
2077
2412
  createdAt?: ModelIntInput | null;
2078
2413
  updatedAt?: ModelIntInput | null;
2079
2414
  deletedAt?: ModelIntInput | null;
@@ -2273,10 +2608,31 @@ type CreateInteractionMessageInput = {
2273
2608
  body?: string | null;
2274
2609
  metadata?: string | null;
2275
2610
  direction?: InteractionMessageDirection | null;
2611
+ status?: InteractionMessageStatus | null;
2612
+ statusUpdatedAt?: number | null;
2276
2613
  createdAt: number;
2277
2614
  updatedAt: number;
2278
2615
  deletedAt?: number | null;
2279
2616
  };
2617
+ type UpdateInteractionMessageInput = {
2618
+ id: string;
2619
+ externalId?: string | null;
2620
+ endpointId?: string | null;
2621
+ campaignId?: string | null;
2622
+ campaignFlowNodeId?: string | null;
2623
+ entityConversationId?: string | null;
2624
+ interactionId?: string | null;
2625
+ interactionAttendeeId?: string | null;
2626
+ referenceMessageId?: string | null;
2627
+ body?: string | null;
2628
+ metadata?: string | null;
2629
+ direction?: InteractionMessageDirection | null;
2630
+ status?: InteractionMessageStatus | null;
2631
+ statusUpdatedAt?: number | null;
2632
+ createdAt?: number | null;
2633
+ updatedAt?: number | null;
2634
+ deletedAt?: number | null;
2635
+ };
2280
2636
  type ModelInteractionMessageConditionInput = {
2281
2637
  externalId?: ModelStringInput | null;
2282
2638
  endpointId?: ModelIDInput | null;
@@ -2289,6 +2645,8 @@ type ModelInteractionMessageConditionInput = {
2289
2645
  body?: ModelStringInput | null;
2290
2646
  metadata?: ModelStringInput | null;
2291
2647
  direction?: ModelInteractionMessageDirectionInput | null;
2648
+ status?: ModelInteractionMessageStatusInput | null;
2649
+ statusUpdatedAt?: ModelIntInput | null;
2292
2650
  createdAt?: ModelIntInput | null;
2293
2651
  updatedAt?: ModelIntInput | null;
2294
2652
  deletedAt?: ModelIntInput | null;
@@ -2309,6 +2667,8 @@ type ModelInteractionMessageFilterInput = {
2309
2667
  body?: ModelStringInput | null;
2310
2668
  metadata?: ModelStringInput | null;
2311
2669
  direction?: ModelInteractionMessageDirectionInput | null;
2670
+ status?: ModelInteractionMessageStatusInput | null;
2671
+ statusUpdatedAt?: ModelIntInput | null;
2312
2672
  createdAt?: ModelIntInput | null;
2313
2673
  updatedAt?: ModelIntInput | null;
2314
2674
  deletedAt?: ModelIntInput | null;
@@ -2374,6 +2734,14 @@ type ModelInteractionMessageDirectionInput = {
2374
2734
  eq?: InteractionMessageDirection | null;
2375
2735
  ne?: InteractionMessageDirection | null;
2376
2736
  };
2737
+ type ModelInteractionMessageStatusInput = {
2738
+ eq?: InteractionMessageStatus | null;
2739
+ ne?: InteractionMessageStatus | null;
2740
+ };
2741
+ type ModelFlowRuntimeStatusInput = {
2742
+ eq?: FlowRuntimeStatus | null;
2743
+ ne?: FlowRuntimeStatus | null;
2744
+ };
2377
2745
  type ModelInteractionProviderInput = {
2378
2746
  eq?: InteractionProvider | null;
2379
2747
  ne?: InteractionProvider | null;
@@ -2525,6 +2893,8 @@ type Ticket = {
2525
2893
  createdByUser?: User | null;
2526
2894
  createdAt: number;
2527
2895
  updatedAt: number;
2896
+ updatedByUserId: string;
2897
+ updatedByUserSessionId?: string | null;
2528
2898
  deletedAt?: number | null;
2529
2899
  };
2530
2900
  type TicketPriority = {
@@ -2538,6 +2908,8 @@ type TicketPriority = {
2538
2908
  colorCode?: string | null;
2539
2909
  createdAt: number;
2540
2910
  updatedAt: number;
2911
+ updatedByUserId: string;
2912
+ updatedByUserSessionId?: string | null;
2541
2913
  deletedAt?: number | null;
2542
2914
  };
2543
2915
  type TicketStatus = {
@@ -2552,6 +2924,8 @@ type TicketStatus = {
2552
2924
  colorCode?: string | null;
2553
2925
  createdAt: number;
2554
2926
  updatedAt: number;
2927
+ updatedByUserId: string;
2928
+ updatedByUserSessionId?: string | null;
2555
2929
  deletedAt?: number | null;
2556
2930
  };
2557
2931
  type TicketType = {
@@ -2565,10 +2939,13 @@ type TicketType = {
2565
2939
  colorCode?: string | null;
2566
2940
  createdAt: number;
2567
2941
  updatedAt: number;
2942
+ updatedByUserId: string;
2943
+ updatedByUserSessionId?: string | null;
2568
2944
  deletedAt?: number | null;
2569
2945
  };
2570
2946
  type ModelTicketConditionInput = {
2571
2947
  externalId?: ModelStringInput | null;
2948
+ referenceNumber?: ModelStringInput | null;
2572
2949
  tenantId?: ModelIDInput | null;
2573
2950
  entityId?: ModelIDInput | null;
2574
2951
  parentEntityId?: ModelIDInput | null;
@@ -2582,6 +2959,8 @@ type ModelTicketConditionInput = {
2582
2959
  createdByUserId?: ModelIDInput | null;
2583
2960
  createdAt?: ModelIntInput | null;
2584
2961
  updatedAt?: ModelIntInput | null;
2962
+ updatedByUserId?: ModelIDInput | null;
2963
+ updatedByUserSessionId?: ModelIDInput | null;
2585
2964
  deletedAt?: ModelIntInput | null;
2586
2965
  and?: Array<ModelTicketConditionInput | null> | null;
2587
2966
  or?: Array<ModelTicketConditionInput | null> | null;
@@ -2590,6 +2969,7 @@ type ModelTicketConditionInput = {
2590
2969
  type ModelTicketFilterInput = {
2591
2970
  id?: ModelIDInput | null;
2592
2971
  externalId?: ModelStringInput | null;
2972
+ referenceNumber?: ModelStringInput | null;
2593
2973
  tenantId?: ModelIDInput | null;
2594
2974
  entityId?: ModelIDInput | null;
2595
2975
  parentEntityId?: ModelIDInput | null;
@@ -2603,6 +2983,8 @@ type ModelTicketFilterInput = {
2603
2983
  createdByUserId?: ModelIDInput | null;
2604
2984
  createdAt?: ModelIntInput | null;
2605
2985
  updatedAt?: ModelIntInput | null;
2986
+ updatedByUserId?: ModelIDInput | null;
2987
+ updatedByUserSessionId?: ModelIDInput | null;
2606
2988
  deletedAt?: ModelIntInput | null;
2607
2989
  and?: Array<ModelTicketFilterInput | null> | null;
2608
2990
  or?: Array<ModelTicketFilterInput | null> | null;
@@ -2617,6 +2999,8 @@ type ModelTicketPriorityConditionInput = {
2617
2999
  colorCode?: ModelStringInput | null;
2618
3000
  createdAt?: ModelIntInput | null;
2619
3001
  updatedAt?: ModelIntInput | null;
3002
+ updatedByUserId?: ModelIDInput | null;
3003
+ updatedByUserSessionId?: ModelIDInput | null;
2620
3004
  deletedAt?: ModelIntInput | null;
2621
3005
  and?: Array<ModelTicketPriorityConditionInput | null> | null;
2622
3006
  or?: Array<ModelTicketPriorityConditionInput | null> | null;
@@ -2632,6 +3016,8 @@ type ModelTicketPriorityFilterInput = {
2632
3016
  colorCode?: ModelStringInput | null;
2633
3017
  createdAt?: ModelIntInput | null;
2634
3018
  updatedAt?: ModelIntInput | null;
3019
+ updatedByUserId?: ModelIDInput | null;
3020
+ updatedByUserSessionId?: ModelIDInput | null;
2635
3021
  deletedAt?: ModelIntInput | null;
2636
3022
  and?: Array<ModelTicketPriorityFilterInput | null> | null;
2637
3023
  or?: Array<ModelTicketPriorityFilterInput | null> | null;
@@ -2647,6 +3033,8 @@ type ModelTicketStatusConditionInput = {
2647
3033
  colorCode?: ModelStringInput | null;
2648
3034
  createdAt?: ModelIntInput | null;
2649
3035
  updatedAt?: ModelIntInput | null;
3036
+ updatedByUserId?: ModelIDInput | null;
3037
+ updatedByUserSessionId?: ModelIDInput | null;
2650
3038
  deletedAt?: ModelIntInput | null;
2651
3039
  and?: Array<ModelTicketStatusConditionInput | null> | null;
2652
3040
  or?: Array<ModelTicketStatusConditionInput | null> | null;
@@ -2663,6 +3051,8 @@ type ModelTicketStatusFilterInput = {
2663
3051
  colorCode?: ModelStringInput | null;
2664
3052
  createdAt?: ModelIntInput | null;
2665
3053
  updatedAt?: ModelIntInput | null;
3054
+ updatedByUserId?: ModelIDInput | null;
3055
+ updatedByUserSessionId?: ModelIDInput | null;
2666
3056
  deletedAt?: ModelIntInput | null;
2667
3057
  and?: Array<ModelTicketStatusFilterInput | null> | null;
2668
3058
  or?: Array<ModelTicketStatusFilterInput | null> | null;
@@ -2677,6 +3067,8 @@ type ModelTicketTypeConditionInput = {
2677
3067
  colorCode?: ModelStringInput | null;
2678
3068
  createdAt?: ModelIntInput | null;
2679
3069
  updatedAt?: ModelIntInput | null;
3070
+ updatedByUserId?: ModelIDInput | null;
3071
+ updatedByUserSessionId?: ModelIDInput | null;
2680
3072
  deletedAt?: ModelIntInput | null;
2681
3073
  and?: Array<ModelTicketTypeConditionInput | null> | null;
2682
3074
  or?: Array<ModelTicketTypeConditionInput | null> | null;
@@ -2692,6 +3084,8 @@ type ModelTicketTypeFilterInput = {
2692
3084
  colorCode?: ModelStringInput | null;
2693
3085
  createdAt?: ModelIntInput | null;
2694
3086
  updatedAt?: ModelIntInput | null;
3087
+ updatedByUserId?: ModelIDInput | null;
3088
+ updatedByUserSessionId?: ModelIDInput | null;
2695
3089
  deletedAt?: ModelIntInput | null;
2696
3090
  and?: Array<ModelTicketTypeFilterInput | null> | null;
2697
3091
  or?: Array<ModelTicketTypeFilterInput | null> | null;
@@ -2718,9 +3112,10 @@ declare class CommonService {
2718
3112
  }
2719
3113
 
2720
3114
  declare const FIELDS_ENTITY_TYPE = "\n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n";
2721
- declare const FIELDS_ENTITY = "\n id\n externalId\n tenantId\n entityTypeId\n entityType {\n \n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n parentId\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n isOrganization\n customFields\n metadata\n notes\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n";
2722
- declare const FIELDS_ENTITY_EXPANDED = "\n id\n externalId\n tenantId\n entityTypeId\n entityType {\n \n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n parentId\n parent {\n id\n externalId\n tenantId\n entityTypeId\n name\n image {\n key\n bucket\n location\n }\n isOrganization\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n createdAt\n updatedAt\n blockedAt\n deletedAt\n }\n name\n image {\n key\n bucket\n location\n }\n isOrganization\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n customFields\n metadata\n notes\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n";
2723
- declare const FIELDS_ENTITY_MINIMAL = "\n id\n externalId\n tenantId\n entityTypeId\n metadata\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n";
3115
+ declare const FIELDS_ENTITY_TYPE_EXPANDED = "\n \n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n entityFields\n organizationFields\n";
3116
+ declare const FIELDS_ENTITY = "\n id\n externalId\n tenantId\n entityTypeId\n entityType {\n \n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n parentId\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n isOrganization\n customFields\n metadata\n notes\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
3117
+ declare const FIELDS_ENTITY_EXPANDED = "\n id\n externalId\n tenantId\n entityTypeId\n entityType {\n \n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n parentId\n parent {\n id\n externalId\n tenantId\n entityTypeId\n name\n image {\n key\n bucket\n location\n }\n isOrganization\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n createdAt\n updatedAt\n blockedAt\n deletedAt\n }\n name\n image {\n key\n bucket\n location\n }\n isOrganization\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n customFields\n metadata\n notes\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
3118
+ declare const FIELDS_ENTITY_MINIMAL = "\n id\n externalId\n tenantId\n entityTypeId\n metadata\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
2724
3119
  type __SubscriptionContainer$5 = {
2725
3120
  OnEntityById: Entity;
2726
3121
  };
@@ -2742,9 +3137,9 @@ declare class EntityService {
2742
3137
  type __SubscriptionContainer$4 = {
2743
3138
  OnEntityConversationByTenantId: EntityConversation;
2744
3139
  };
2745
- declare const FIELDS_ENTITY_CONVERSATION = "\n id\n tenantId\n entityId\n entity {\n \n id\n externalId\n tenantId\n entityTypeId\n entityType {\n \n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n parentId\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n isOrganization\n customFields\n metadata\n notes\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n\n }\n entityAddress\n interactionWidgetId\n interactionChannel\n interactionProvider\n isCampaignEngaged\n campaignId\n lastCampaignFlowNodeId\n lastInteractionMessageId\n metadata\n lastActivityAt\n lastMessageAt\n archivedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n";
3140
+ declare const FIELDS_ENTITY_CONVERSATION = "\n id\n tenantId\n entityId\n entity {\n \n id\n externalId\n tenantId\n entityTypeId\n entityType {\n \n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n parentId\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n isOrganization\n customFields\n metadata\n notes\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n\n }\n entityAddress\n interactionWidgetId\n interactionChannel\n interactionProvider\n isCampaignEngaged\n campaignId\n lastCampaignFlowNodeId\n lastInteractionMessageId\n metadata\n lastActivityAt\n lastMessageAt\n archivedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n";
2746
3141
  declare const FIELDS_ENTITY_CONVERSATION_MINIMAL = "\n id\n tenantId\n entityId\n entityAddress\n interactionWidgetId\n interactionChannel\n interactionProvider\n isCampaignEngaged\n campaignId\n lastCampaignFlowNodeId\n lastInteractionMessageId\n metadata\n lastActivityAt\n lastMessageAt\n archivedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n";
2747
- declare const FIELDS_ENTITY_CONVERSATION_EXPANDED = "\n id\n tenantId\n entityId\n entity {\n \n id\n externalId\n tenantId\n entityTypeId\n entityType {\n \n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n parentId\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n isOrganization\n customFields\n metadata\n notes\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n\n }\n entityAddress\n interactionWidgetId\n interactionChannel\n interactionProvider\n isCampaignEngaged\n campaignId\n lastCampaignFlowNodeId\n lastInteractionMessageId\n metadata\n lastActivityAt\n lastMessageAt\n archivedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n interactions (limit: 1, sortDirection: DESC) {\n items {\n \n id\n tenantId\n widgetId\n endpointId\n entityConversationId\n entityId\n teamId\n hostId\n host {\n \n id\n interactionId\n entityId\n teamId\n userId\n createdAt\n updatedAt\n deletedAt\n\n }\n providerInteractionId\n channel\n provider\n context\n direction\n status\n last_status\n subject\n metadata\n notes\n summary\n transcription {\n key\n bucket\n location\n }\n recording {\n key\n bucket\n location\n }\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n startedAt\n completedAt\n duration\n aiProcessingStatus\n aiProcessingCompletedAt\n postProcessingStatus\n postProcessingCompletedAt\n reportProcessingStatus\n reportProcessingCompletedAt\n temp_isLocked\n temp_isAvailableTenantIdUnion\n createdAt\n updatedAt\n deletedAt\n\n }\n nextToken\n }\n messages (limit: 1, sortDirection: DESC) {\n items {\n \n id\n externalId\n endpointId\n campaignId\n campaignFlowNodeId\n entityConversationId\n interactionId\n interactionAttendeeId\n body\n metadata\n referenceMessageId\n direction\n status\n createdAt\n updatedAt\n deletedAt\n messageAttachments {\n items {\n \n id\n externalId\n interactionId\n interactionMessageId\n name\n size\n type\n file {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n nextToken\n }\n\n }\n nextToken\n }\n";
3142
+ declare const FIELDS_ENTITY_CONVERSATION_EXPANDED = "\n id\n tenantId\n entityId\n entity {\n \n id\n externalId\n tenantId\n entityTypeId\n entityType {\n \n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n parentId\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n isOrganization\n customFields\n metadata\n notes\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n\n }\n entityAddress\n interactionWidgetId\n interactionChannel\n interactionProvider\n isCampaignEngaged\n campaignId\n lastCampaignFlowNodeId\n lastInteractionMessageId\n metadata\n lastActivityAt\n lastMessageAt\n archivedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n interactions (limit: 1, sortDirection: DESC) {\n items {\n \n id\n tenantId\n widgetId\n endpointId\n entityConversationId\n entityId\n teamId\n hostId\n host {\n \n id\n interactionId\n entityId\n teamId\n userId\n createdAt\n updatedAt\n deletedAt\n\n }\n providerInteractionId\n channel\n provider\n context\n direction\n status\n last_status\n subject\n metadata\n notes\n summary\n transcription {\n key\n bucket\n location\n }\n recording {\n key\n bucket\n location\n }\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n startedAt\n completedAt\n duration\n aiProcessingStatus\n aiProcessingCompletedAt\n postProcessingStatus\n postProcessingCompletedAt\n reportProcessingStatus\n reportProcessingCompletedAt\n temp_isLocked\n temp_isAvailableTenantIdUnion\n campaignId\n flowVersion\n currentCampaignFlowNodeId\n flowVariables\n flowStatus\n flowRetryCount\n flowReminderIndex\n flowTimeoutAt\n flowTimerScheduleArn\n isAgentHandling\n assignedAgentId\n agentHandlingStartedAt\n agentHandlingEndedAt\n createdAt\n updatedAt\n deletedAt\n\n }\n nextToken\n }\n messages (limit: 1, sortDirection: DESC) {\n items {\n \n id\n externalId\n endpointId\n campaignId\n campaignFlowNodeId\n entityConversationId\n interactionId\n interactionAttendeeId\n body\n metadata\n referenceMessageId\n direction\n status\n statusUpdatedAt\n createdAt\n updatedAt\n deletedAt\n messageAttachments {\n items {\n \n id\n externalId\n interactionId\n interactionMessageId\n name\n size\n type\n file {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n nextToken\n }\n\n }\n nextToken\n }\n";
2748
3143
  declare class EntityConversationService {
2749
3144
  private readonly appSyncService;
2750
3145
  constructor(appSyncService: AppSyncHelperService);
@@ -2761,20 +3156,24 @@ declare class EntityConversationService {
2761
3156
  }
2762
3157
 
2763
3158
  type __SubscriptionContainer$3 = {
3159
+ OnInteractionById: Interaction;
2764
3160
  OnInteractionByEntityId: Interaction;
3161
+ OnInteractionInviteeByInteractionId: InteractionInvitee;
2765
3162
  OnInteractionInviteeByUserId: InteractionInvitee;
3163
+ OnInteractionAttendeeByInteractionId: InteractionAttendee;
3164
+ OnInteractionMessageByInteractionId: InteractionMessage;
2766
3165
  OnInteractionMessageByEntityConversationId: InteractionMessage;
2767
3166
  };
2768
3167
  declare const FIELDS_INTERACTION_HOST = "\n id\n interactionId\n entityId\n teamId\n userId\n createdAt\n updatedAt\n deletedAt\n";
2769
- declare const FIELDS_INTERACTION_MINIMAL = "\n id\n tenantId\n widgetId\n endpointId\n entityConversationId\n entityId\n teamId\n hostId\n providerInteractionId\n channel\n provider\n context\n direction\n status\n last_status\n subject\n metadata\n notes\n summary\n transcription {\n key\n bucket\n location\n }\n recording {\n key\n bucket\n location\n }\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n startedAt\n completedAt\n duration\n aiProcessingStatus\n aiProcessingCompletedAt\n postProcessingStatus\n postProcessingCompletedAt\n reportProcessingStatus\n reportProcessingCompletedAt\n temp_isLocked\n temp_isAvailableTenantIdUnion\n createdAt\n updatedAt\n deletedAt\n";
2770
- declare const FIELDS_INTERACTION = "\n id\n tenantId\n widgetId\n endpointId\n entityConversationId\n entityId\n teamId\n hostId\n host {\n \n id\n interactionId\n entityId\n teamId\n userId\n createdAt\n updatedAt\n deletedAt\n\n }\n providerInteractionId\n channel\n provider\n context\n direction\n status\n last_status\n subject\n metadata\n notes\n summary\n transcription {\n key\n bucket\n location\n }\n recording {\n key\n bucket\n location\n }\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n startedAt\n completedAt\n duration\n aiProcessingStatus\n aiProcessingCompletedAt\n postProcessingStatus\n postProcessingCompletedAt\n reportProcessingStatus\n reportProcessingCompletedAt\n temp_isLocked\n temp_isAvailableTenantIdUnion\n createdAt\n updatedAt\n deletedAt\n";
2771
- declare const FIELDS_INTERACTION_EXPANDED = "\n id\n tenantId\n widgetId\n widget {\n \n id\n tenantId\n channel\n provider\n providerAccountId\n name\n description\n configuration\n isRecordingEnabledByDefault\n isRecordingEnabledOnDemand\n isTranscriptionEnabledByDefault\n isTranscriptionEnabledOnDemand\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n endpointId\n endpoint {\n \n id\n externalId\n tenantId\n widgetId\n address\n configuration\n createdAt\n updatedAt\n deletedAt\n\n }\n entityConversationId\n entityConversation {\n id\n tenantId\n entityId\n entityAddress\n interactionChannel\n interactionProvider\n isCampaignEngaged\n campaignId\n lastCampaignFlowNodeId\n lastInteractionMessageId\n metadata\n lastActivityAt\n lastMessageAt\n archivedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n }\n entityId\n entity {\n \n id\n externalId\n tenantId\n entityTypeId\n entityType {\n \n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n parentId\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n isOrganization\n customFields\n metadata\n notes\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n\n }\n teamId\n team {\n \n id\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n ticketFields\n createdAt\n updatedAt\n deletedAt\n\n }\n hostId\n host {\n \n id\n interactionId\n entityId\n teamId\n userId\n createdAt\n updatedAt\n deletedAt\n\n }\n providerInteractionId\n channel\n provider\n context\n direction\n status\n last_status\n subject\n metadata\n notes\n summary\n transcription {\n key\n bucket\n location\n }\n recording {\n key\n bucket\n location\n }\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n startedAt\n completedAt\n duration\n aiProcessingStatus\n aiProcessingCompletedAt\n postProcessingStatus\n postProcessingCompletedAt\n reportProcessingStatus\n reportProcessingCompletedAt\n temp_isLocked\n temp_isAvailableTenantIdUnion\n createdAt\n updatedAt\n deletedAt\n";
2772
- declare const FIELDS_INTERACTION_INVITEE = "\n id\n interactionId\n interaction {\n \n id\n tenantId\n widgetId\n endpointId\n entityConversationId\n entityId\n teamId\n hostId\n host {\n \n id\n interactionId\n entityId\n teamId\n userId\n createdAt\n updatedAt\n deletedAt\n\n }\n providerInteractionId\n channel\n provider\n context\n direction\n status\n last_status\n subject\n metadata\n notes\n summary\n transcription {\n key\n bucket\n location\n }\n recording {\n key\n bucket\n location\n }\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n startedAt\n completedAt\n duration\n aiProcessingStatus\n aiProcessingCompletedAt\n postProcessingStatus\n postProcessingCompletedAt\n reportProcessingStatus\n reportProcessingCompletedAt\n temp_isLocked\n temp_isAvailableTenantIdUnion\n createdAt\n updatedAt\n deletedAt\n\n }\n entityId\n entity {\n \n id\n externalId\n tenantId\n entityTypeId\n metadata\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n\n }\n teamId\n userId\n isAdministrator\n temp_expiringAt\n expiredAt\n createdAt\n updatedAt\n deletedAt\n";
3168
+ declare const FIELDS_INTERACTION_MINIMAL = "\n id\n tenantId\n widgetId\n endpointId\n entityConversationId\n entityId\n teamId\n hostId\n providerInteractionId\n channel\n provider\n context\n direction\n status\n last_status\n subject\n metadata\n notes\n summary\n transcription {\n key\n bucket\n location\n }\n recording {\n key\n bucket\n location\n }\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n startedAt\n completedAt\n duration\n aiProcessingStatus\n aiProcessingCompletedAt\n postProcessingStatus\n postProcessingCompletedAt\n reportProcessingStatus\n reportProcessingCompletedAt\n temp_isLocked\n temp_isAvailableTenantIdUnion\n campaignId\n flowVersion\n currentCampaignFlowNodeId\n flowVariables\n flowStatus\n flowRetryCount\n flowReminderIndex\n flowTimeoutAt\n flowTimerScheduleArn\n isAgentHandling\n assignedAgentId\n agentHandlingStartedAt\n agentHandlingEndedAt\n createdAt\n updatedAt\n deletedAt\n";
3169
+ declare const FIELDS_INTERACTION = "\n id\n tenantId\n widgetId\n endpointId\n entityConversationId\n entityId\n teamId\n hostId\n host {\n \n id\n interactionId\n entityId\n teamId\n userId\n createdAt\n updatedAt\n deletedAt\n\n }\n providerInteractionId\n channel\n provider\n context\n direction\n status\n last_status\n subject\n metadata\n notes\n summary\n transcription {\n key\n bucket\n location\n }\n recording {\n key\n bucket\n location\n }\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n startedAt\n completedAt\n duration\n aiProcessingStatus\n aiProcessingCompletedAt\n postProcessingStatus\n postProcessingCompletedAt\n reportProcessingStatus\n reportProcessingCompletedAt\n temp_isLocked\n temp_isAvailableTenantIdUnion\n campaignId\n flowVersion\n currentCampaignFlowNodeId\n flowVariables\n flowStatus\n flowRetryCount\n flowReminderIndex\n flowTimeoutAt\n flowTimerScheduleArn\n isAgentHandling\n assignedAgentId\n agentHandlingStartedAt\n agentHandlingEndedAt\n createdAt\n updatedAt\n deletedAt\n";
3170
+ declare const FIELDS_INTERACTION_EXPANDED = "\n id\n tenantId\n widgetId\n widget {\n \n id\n tenantId\n channel\n provider\n providerAccountId\n name\n description\n configuration\n isRecordingEnabledByDefault\n isRecordingEnabledOnDemand\n isTranscriptionEnabledByDefault\n isTranscriptionEnabledOnDemand\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n\n }\n endpointId\n endpoint {\n \n id\n externalId\n tenantId\n widgetId\n address\n configuration\n createdAt\n updatedAt\n deletedAt\n\n }\n entityConversationId\n entityConversation {\n id\n tenantId\n entityId\n entityAddress\n interactionChannel\n interactionProvider\n isCampaignEngaged\n campaignId\n lastCampaignFlowNodeId\n lastInteractionMessageId\n metadata\n lastActivityAt\n lastMessageAt\n archivedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n }\n entityId\n entity {\n \n id\n externalId\n tenantId\n entityTypeId\n entityType {\n \n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n parentId\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n isOrganization\n customFields\n metadata\n notes\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n\n }\n teamId\n team {\n \n id\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n ticketFields\n createdAt\n updatedAt\n deletedAt\n\n }\n hostId\n host {\n \n id\n interactionId\n entityId\n teamId\n userId\n createdAt\n updatedAt\n deletedAt\n\n }\n providerInteractionId\n channel\n provider\n context\n direction\n status\n last_status\n subject\n metadata\n notes\n summary\n transcription {\n key\n bucket\n location\n }\n recording {\n key\n bucket\n location\n }\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n startedAt\n completedAt\n duration\n aiProcessingStatus\n aiProcessingCompletedAt\n postProcessingStatus\n postProcessingCompletedAt\n reportProcessingStatus\n reportProcessingCompletedAt\n temp_isLocked\n temp_isAvailableTenantIdUnion\n campaignId\n flowVersion\n currentCampaignFlowNodeId\n flowVariables\n flowStatus\n flowRetryCount\n flowReminderIndex\n flowTimeoutAt\n flowTimerScheduleArn\n isAgentHandling\n assignedAgentId\n agentHandlingStartedAt\n agentHandlingEndedAt\n createdAt\n updatedAt\n deletedAt\n";
3171
+ declare const FIELDS_INTERACTION_INVITEE = "\n id\n interactionId\n interaction {\n \n id\n tenantId\n widgetId\n endpointId\n entityConversationId\n entityId\n teamId\n hostId\n host {\n \n id\n interactionId\n entityId\n teamId\n userId\n createdAt\n updatedAt\n deletedAt\n\n }\n providerInteractionId\n channel\n provider\n context\n direction\n status\n last_status\n subject\n metadata\n notes\n summary\n transcription {\n key\n bucket\n location\n }\n recording {\n key\n bucket\n location\n }\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n startedAt\n completedAt\n duration\n aiProcessingStatus\n aiProcessingCompletedAt\n postProcessingStatus\n postProcessingCompletedAt\n reportProcessingStatus\n reportProcessingCompletedAt\n temp_isLocked\n temp_isAvailableTenantIdUnion\n campaignId\n flowVersion\n currentCampaignFlowNodeId\n flowVariables\n flowStatus\n flowRetryCount\n flowReminderIndex\n flowTimeoutAt\n flowTimerScheduleArn\n isAgentHandling\n assignedAgentId\n agentHandlingStartedAt\n agentHandlingEndedAt\n createdAt\n updatedAt\n deletedAt\n\n }\n entityId\n entity {\n \n id\n externalId\n tenantId\n entityTypeId\n metadata\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n\n }\n teamId\n userId\n isAdministrator\n temp_expiringAt\n expiredAt\n createdAt\n updatedAt\n deletedAt\n";
2773
3172
  declare const FIELDS_INTERACTION_ATTENDEE = "\n id\n interactionId\n entityId\n interactionWidgetSessionId\n teamId\n userId\n userSessionId\n name\n metadata\n customFields\n isAdministrator\n joinedAt\n exitedAt\n createdAt\n updatedAt\n deletedAt\n";
2774
- declare const FIELDS_INTERACTION_ATTENDEE_EXPANDED = "\n id\n interactionId\n entityId\n entity {\n \n id\n externalId\n tenantId\n entityTypeId\n entityType {\n \n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n parentId\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n isOrganization\n customFields\n metadata\n notes\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n\n }\n interactionWidgetSessionId\n teamId\n team {\n \n id\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n ticketFields\n createdAt\n updatedAt\n deletedAt\n\n }\n userId\n user {\n \n id\n externalId\n tenantId\n email\n name\n image {\n key\n bucket\n location\n }\n phoneNumber {\n \n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n\n }\n preferences {\n timezoneName\n language {\n \n code\n nameEn\n nameLocal\n\n }\n }\n notificationSettings {\n allowPush\n allowEmail\n allowSMS\n allowWhatsApp\n }\n type\n activatedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n\n }\n userSessionId\n name\n metadata\n customFields\n isAdministrator\n joinedAt\n exitedAt\n createdAt\n updatedAt\n deletedAt\n";
3173
+ declare const FIELDS_INTERACTION_ATTENDEE_EXPANDED = "\n id\n interactionId\n entityId\n entity {\n \n id\n externalId\n tenantId\n entityTypeId\n entityType {\n \n id\n externalId\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n parentId\n name\n image {\n key\n bucket\n location\n }\n email\n phoneNumber {\n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n }\n phoneNumberE164\n isOrganization\n customFields\n metadata\n notes\n preferences {\n timezoneName\n language {\n code\n nameEn\n nameLocal\n }\n }\n contactPreferences {\n allowCall\n allowEmail\n allowSMS\n allowWhatsApp\n }\n createdAt\n updatedAt\n blockedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n\n }\n interactionWidgetSessionId\n teamId\n team {\n \n id\n tenantId\n name\n description\n image {\n key\n bucket\n location\n }\n ticketFields\n createdAt\n updatedAt\n deletedAt\n\n }\n userId\n user {\n \n id\n externalId\n tenantId\n email\n name\n image {\n key\n bucket\n location\n }\n phoneNumber {\n \n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n\n }\n preferences {\n timezoneName\n language {\n \n code\n nameEn\n nameLocal\n\n }\n }\n notificationSettings {\n allowPush\n allowEmail\n allowSMS\n allowWhatsApp\n }\n type\n activatedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n\n }\n userSessionId\n name\n metadata\n customFields\n isAdministrator\n joinedAt\n exitedAt\n createdAt\n updatedAt\n deletedAt\n";
2775
3174
  declare const FIELDS_INTERACTION_MESSAGE_ATTACHMENT = "\n id\n externalId\n interactionId\n interactionMessageId\n name\n size\n type\n file {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n";
2776
- declare const FIELDS_INTERACTION_MESSAGE = "\n id\n externalId\n endpointId\n campaignId\n campaignFlowNodeId\n entityConversationId\n interactionId\n interactionAttendeeId\n body\n metadata\n referenceMessageId\n direction\n status\n createdAt\n updatedAt\n deletedAt\n messageAttachments {\n items {\n \n id\n externalId\n interactionId\n interactionMessageId\n name\n size\n type\n file {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n nextToken\n }\n";
2777
- declare const FIELDS_INTERACTION_MESSAGE_EXPANDED = "\n id\n externalId\n endpointId\n endpoint {\n \n id\n externalId\n tenantId\n widgetId\n address\n configuration\n createdAt\n updatedAt\n deletedAt\n\n }\n campaignId\n campaignFlowNodeId\n entityConversationId\n interactionId\n interactionAttendeeId\n interactionAttendee {\n \n id\n interactionId\n entityId\n interactionWidgetSessionId\n teamId\n userId\n userSessionId\n name\n metadata\n customFields\n isAdministrator\n joinedAt\n exitedAt\n createdAt\n updatedAt\n deletedAt\n\n }\n body\n metadata\n referenceMessageId\n direction\n status\n createdAt\n updatedAt\n deletedAt\n messageAttachments {\n items {\n \n id\n externalId\n interactionId\n interactionMessageId\n name\n size\n type\n file {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n nextToken\n }\n";
3175
+ declare const FIELDS_INTERACTION_MESSAGE = "\n id\n externalId\n endpointId\n campaignId\n campaignFlowNodeId\n entityConversationId\n interactionId\n interactionAttendeeId\n body\n metadata\n referenceMessageId\n direction\n status\n statusUpdatedAt\n createdAt\n updatedAt\n deletedAt\n messageAttachments {\n items {\n \n id\n externalId\n interactionId\n interactionMessageId\n name\n size\n type\n file {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n nextToken\n }\n";
3176
+ declare const FIELDS_INTERACTION_MESSAGE_EXPANDED = "\n id\n externalId\n endpointId\n endpoint {\n \n id\n externalId\n tenantId\n widgetId\n address\n configuration\n createdAt\n updatedAt\n deletedAt\n\n }\n campaignId\n campaignFlowNodeId\n entityConversationId\n interactionId\n interactionAttendeeId\n interactionAttendee {\n \n id\n interactionId\n entityId\n interactionWidgetSessionId\n teamId\n userId\n userSessionId\n name\n metadata\n customFields\n isAdministrator\n joinedAt\n exitedAt\n createdAt\n updatedAt\n deletedAt\n\n }\n body\n metadata\n referenceMessageId\n direction\n status\n statusUpdatedAt\n createdAt\n updatedAt\n deletedAt\n messageAttachments {\n items {\n \n id\n externalId\n interactionId\n interactionMessageId\n name\n size\n type\n file {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n\n }\n nextToken\n }\n";
2778
3177
  declare class InteractionService {
2779
3178
  private readonly appSyncService;
2780
3179
  newInteractionInviteObservable$: BehaviorSubject<any>;
@@ -2785,18 +3184,25 @@ declare class InteractionService {
2785
3184
  CreateInteraction(input: CreateInteractionInput, condition?: ModelInteractionConditionInput): Promise<Interaction>;
2786
3185
  UpdateInteraction(input: UpdateInteractionInput, condition?: ModelInteractionConditionInput): Promise<Interaction>;
2787
3186
  CreateInteractionAttendee(input: CreateInteractionAttendeeInput, condition?: ModelInteractionAttendeeConditionInput): Promise<InteractionAttendee>;
3187
+ UpdateInteractionAttendee(input: UpdateInteractionAttendeeInput, condition?: ModelInteractionAttendeeConditionInput): Promise<InteractionAttendee>;
2788
3188
  CreateInteractionMessage(input: CreateInteractionMessageInput, condition?: ModelInteractionMessageConditionInput): Promise<InteractionMessage>;
2789
3189
  CreateInteractionMessageAttachment(input: CreateInteractionMessageAttachmentInput, condition?: ModelInteractionMessageAttachmentConditionInput): Promise<InteractionMessageAttachment>;
2790
3190
  ListInteractionsByTenantId(tenantId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionFilterInput, limit?: number, nextToken?: string): Promise<List<Interaction>>;
2791
3191
  ListInteractionsByEntityId(entityId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionFilterInput, limit?: number, nextToken?: string): Promise<List<Interaction>>;
2792
3192
  ListInteractionsByEntityConversationId(entityConversationId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionFilterInput, limit?: number, nextToken?: string): Promise<List<Interaction>>;
2793
3193
  ListInteractionInviteesByUserId(userId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionInviteeFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionInvitee>>;
3194
+ ListInteractionAttendeesByInteractionId(interactionId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionAttendeeFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionAttendee>>;
2794
3195
  ListInteractionAttendeesByInteractionIdAndEntityId(interactionId: string, entityId?: ModelIDKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionAttendeeFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionAttendee>>;
2795
3196
  ListInteractionAttendeesByInteractionIdAndUserId(interactionId: string, userId?: ModelIDKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionAttendeeFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionAttendee>>;
3197
+ ListInteractionMessagesByInteractionId(interactionId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionMessage>>;
2796
3198
  ListInteractionMessagesByEntityConversationId(entityConversationId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionMessage>>;
2797
- ListInteractionMessagesByExternalMessageId(externalMessageId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionMessage>>;
3199
+ ListInteractionMessagesByExternalId(externalId: string, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionMessage>>;
2798
3200
  ListInteractionMessagesByInteractionAttendeeId(interactionAttendeeId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionMessage>>;
2799
3201
  ListInteractionMessageAttachmentsByInteractionMessageId(interactionMessageId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageAttachmentFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionMessageAttachment>>;
3202
+ OnInteractionByIdListener(id: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer$3, 'OnInteractionById'>>>;
3203
+ OnInteractionInviteeByInteractionIdListener(interactionId: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer$3, 'OnInteractionInviteeByInteractionId'>>>;
3204
+ OnInteractionAttendeeByInteractionIdListener(interactionId: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer$3, 'OnInteractionAttendeeByInteractionId'>>>;
3205
+ OnInteractionMessageByInteractionIdListener(interactionId: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer$3, 'OnInteractionMessageByInteractionId'>>>;
2800
3206
  OnInteractionByEntityIdListener(entityId: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer$3, 'OnInteractionByEntityId'>>>;
2801
3207
  OnInteractionInviteeByUserIdListener(userId: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer$3, 'OnInteractionInviteeByUserId'>>>;
2802
3208
  OnInteractionMessageByEntityConversationIdListener(entityConversationId: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer$3, 'OnInteractionMessageByEntityConversationId'>>>;
@@ -2804,7 +3210,10 @@ declare class InteractionService {
2804
3210
  static ɵprov: i0.ɵɵInjectableDeclaration<InteractionService>;
2805
3211
  }
2806
3212
 
2807
- declare const FIELDS_INTERACTION_ENDPOINT = "\n id\n externalId\n tenantId\n widgetId\n address\n configuration\n sellPrice {\n currency\n upfrontCost\n monthlyCost\n inboundCost\n outboundCost\n }\n documents {\n fileName\n documentType\n contentType\n }\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
3213
+ declare const FIELDS_INTERACTION_ENDPOINT_RECORDING_CONFIG = "\n mode\n notify\n audioMediaName\n audioUrl\n";
3214
+ declare const FIELDS_INTERACTION_ENDPOINT_WORKING_HOURS_ACTION_CONFIG = "\n duringHours {\n \n action\n audioMediaName\n audioUrl\n\n }\n afterHours {\n \n action\n audioMediaName\n audioUrl\n\n }\n whenClosed {\n \n action\n audioMediaName\n audioUrl\n\n }\n";
3215
+ declare const FIELDS_INTERACTION_ENDPOINT_ROUTING_CONFIG = "\n answeringRoles\n knownCallerStrategy\n unknownCallerStrategy\n ifNoPickup {\n \n action\n audioMediaName\n audioUrl\n\n }\n escalationRoles\n noAnswer {\n \n action\n audioMediaName\n audioUrl\n\n }\n";
3216
+ declare const FIELDS_INTERACTION_ENDPOINT = "\n id\n externalId\n tenantId\n widgetId\n address\n configuration\n recordingConfig {\n \n mode\n notify\n audioMediaName\n audioUrl\n\n }\n workingHoursActionConfig {\n \n duringHours {\n \n action\n audioMediaName\n audioUrl\n\n }\n afterHours {\n \n action\n audioMediaName\n audioUrl\n\n }\n whenClosed {\n \n action\n audioMediaName\n audioUrl\n\n }\n\n }\n routingConfig {\n \n answeringRoles\n knownCallerStrategy\n unknownCallerStrategy\n ifNoPickup {\n \n action\n audioMediaName\n audioUrl\n\n }\n escalationRoles\n noAnswer {\n \n action\n audioMediaName\n audioUrl\n\n }\n\n }\n # buyPrice is intentionally not selected here \u2014 it is our cost, not the tenant's price.\n sellPrice {\n \n currency\n upfrontCost\n monthlyCost\n inboundCost\n outboundCost\n\n }\n documents {\n fileName\n documentType\n contentType\n file {\n key\n bucket\n location\n }\n }\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
2808
3217
  declare const FIELDS_INTERACTION_ENDPOINT_MINIMAL = "\n id\n externalId\n tenantId\n widgetId\n address\n configuration\n createdAt\n updatedAt\n deletedAt\n";
2809
3218
  declare class InteractionEndpointService {
2810
3219
  private readonly appSyncService;
@@ -2818,7 +3227,8 @@ declare class InteractionEndpointService {
2818
3227
  static ɵprov: i0.ɵɵInjectableDeclaration<InteractionEndpointService>;
2819
3228
  }
2820
3229
 
2821
- declare const FIELDS_INTERACTION_WIDGET = "\n id\n tenantId\n channel\n provider\n providerAccountId\n name\n description\n configuration\n isRecordingEnabledByDefault\n isRecordingEnabledOnDemand\n isTranscriptionEnabledByDefault\n isTranscriptionEnabledOnDemand\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n createdAt\n updatedAt\n deletedAt\n";
3230
+ declare const FIELDS_INTERACTION_WIDGET = "\n id\n tenantId\n channel\n provider\n providerAccountId\n name\n description\n configuration\n isRecordingEnabledByDefault\n isRecordingEnabledOnDemand\n isTranscriptionEnabledByDefault\n isTranscriptionEnabledOnDemand\n routeConfiguration {\n teamId\n routingLogic\n maxWaitTimeoutSeconds\n }\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
3231
+ declare const FIELDS_INTERACTION_WIDGET_SESSION = "\n id\n tenantId\n widgetId\n entityId\n ipDetails\n createdAt\n updatedAt\n";
2822
3232
  declare const FIELDS_INTERACTION_WIDGET_USER_SETTING = "\n id\n widgetId\n userId\n configuration\n allowOverride\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
2823
3233
  declare class InteractionWidgetService {
2824
3234
  private readonly appSyncService;
@@ -2843,9 +3253,12 @@ declare class TeamService {
2843
3253
  static ɵprov: i0.ɵɵInjectableDeclaration<TeamService>;
2844
3254
  }
2845
3255
 
2846
- declare const FIELDS_TENANT = "\n id\n externalId\n tenantDomain\n organizationName\n websiteURL\n image {\n key\n bucket\n location\n }\n preferences {\n timezoneName\n language {\n \n code\n nameEn\n nameLocal\n\n }\n allowUserToChangePreferences\n }\n security {\n domainValidationTokenExpiry\n userValidationTokenExpiry\n secretTokenExpiry\n sessionTokenExpiry\n sessionIdleTimeout\n }\n activatedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
2847
- declare const FIELDS_TENANT_MINIMAL = "\n id\n externalId\n tenantDomain\n organizationName\n websiteURL\n image {\n key\n bucket\n location\n }\n preferences {\n timezoneName\n language {\n \n code\n nameEn\n nameLocal\n\n }\n allowUserToChangePreferences\n brandColor\n }\n activatedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
2848
- declare const FIELDS_TENANT_EXPANDED = "\n id\n externalId\n tenantDomain\n organizationName\n websiteURL\n image {\n key\n bucket\n location\n }\n billingInformation {\n companyName\n address\n state\n city\n postalCode\n country {\n \n code\n nameEn\n nameLocal\n currency {\n code\n nameEn\n }\n officialLanguage {\n \n code\n nameEn\n nameLocal\n\n }\n callingCode\n region\n flag\n\n }\n companyIdentificationNumber\n taxIdentificationNumber\n }\n contactInformation {\n name\n email\n phoneNumber {\n \n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n\n }\n address\n state\n city\n postalCode\n country {\n \n code\n nameEn\n nameLocal\n currency {\n code\n nameEn\n }\n officialLanguage {\n \n code\n nameEn\n nameLocal\n\n }\n callingCode\n region\n flag\n\n }\n }\n preferences {\n timezoneName\n language {\n \n code\n nameEn\n nameLocal\n\n }\n allowUserToChangePreferences\n brandColor\n }\n ssoConfiguration {\n provider\n protocol\n displayName\n configuration\n isEnabled\n isDefaultLoginMode\n }\n security {\n domainValidationTokenExpiry\n userValidationTokenExpiry\n secretTokenExpiry\n sessionTokenExpiry\n sessionIdleTimeout\n }\n activatedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
3256
+ declare const FIELDS_TENANT_PREFERENCES = "\n timezoneName\n language {\n \n code\n nameEn\n nameLocal\n\n }\n allowUserToChangePreferences\n brandColor\n workingHours {\n timezone\n days {\n day\n open\n start\n end\n }\n }\n availabilityConfig {\n customStatuses {\n key\n name\n colour\n available\n }\n allowDialUnsavedNumber\n acwTime\n ringtone\n }\n recordingExcludedUserIds\n";
3257
+ declare const FIELDS_TENANT_PROFILE = "\n businessType\n industry\n teamSize\n goals\n";
3258
+ declare const FIELDS_TENANT_ONBOARDING = "\n status\n currentStep\n completedSteps\n startedAt\n completedAt\n";
3259
+ declare const FIELDS_TENANT = "\n id\n externalId\n externalCrmProvider\n tenantDomain\n organizationName\n websiteURL\n image {\n key\n bucket\n location\n }\n preferences {\n \n timezoneName\n language {\n \n code\n nameEn\n nameLocal\n\n }\n allowUserToChangePreferences\n brandColor\n workingHours {\n timezone\n days {\n day\n open\n start\n end\n }\n }\n availabilityConfig {\n customStatuses {\n key\n name\n colour\n available\n }\n allowDialUnsavedNumber\n acwTime\n ringtone\n }\n recordingExcludedUserIds\n\n }\n security {\n domainValidationTokenExpiry\n userValidationTokenExpiry\n secretTokenExpiry\n sessionTokenExpiry\n sessionIdleTimeout\n }\n profile {\n \n businessType\n industry\n teamSize\n goals\n\n }\n onboarding {\n \n status\n currentStep\n completedSteps\n startedAt\n completedAt\n\n }\n activatedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
3260
+ declare const FIELDS_TENANT_MINIMAL = "\n id\n externalId\n externalCrmProvider\n tenantDomain\n organizationName\n websiteURL\n image {\n key\n bucket\n location\n }\n preferences {\n \n timezoneName\n language {\n \n code\n nameEn\n nameLocal\n\n }\n allowUserToChangePreferences\n brandColor\n workingHours {\n timezone\n days {\n day\n open\n start\n end\n }\n }\n availabilityConfig {\n customStatuses {\n key\n name\n colour\n available\n }\n allowDialUnsavedNumber\n acwTime\n ringtone\n }\n recordingExcludedUserIds\n\n }\n onboarding {\n \n status\n currentStep\n completedSteps\n startedAt\n completedAt\n\n }\n activatedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
3261
+ declare const FIELDS_TENANT_EXPANDED = "\n id\n externalId\n externalCrmProvider\n tenantDomain\n organizationName\n websiteURL\n image {\n key\n bucket\n location\n }\n billingInformation {\n companyName\n address\n state\n city\n postalCode\n country {\n \n code\n nameEn\n nameLocal\n currency {\n code\n nameEn\n }\n officialLanguage {\n \n code\n nameEn\n nameLocal\n\n }\n callingCode\n region\n flag\n\n }\n companyIdentificationNumber\n taxIdentificationNumber\n billingEmail\n website\n }\n contactInformation {\n name\n email\n phoneNumber {\n \n countryCode\n dialCode\n e164Number\n internationalNumber\n nationalNumber\n number\n\n }\n address\n state\n city\n postalCode\n country {\n \n code\n nameEn\n nameLocal\n currency {\n code\n nameEn\n }\n officialLanguage {\n \n code\n nameEn\n nameLocal\n\n }\n callingCode\n region\n flag\n\n }\n }\n preferences {\n \n timezoneName\n language {\n \n code\n nameEn\n nameLocal\n\n }\n allowUserToChangePreferences\n brandColor\n workingHours {\n timezone\n days {\n day\n open\n start\n end\n }\n }\n availabilityConfig {\n customStatuses {\n key\n name\n colour\n available\n }\n allowDialUnsavedNumber\n acwTime\n ringtone\n }\n recordingExcludedUserIds\n\n }\n ssoConfiguration {\n provider\n protocol\n displayName\n configuration\n isEnabled\n isDefaultLoginMode\n }\n security {\n domainValidationTokenExpiry\n userValidationTokenExpiry\n secretTokenExpiry\n sessionTokenExpiry\n sessionIdleTimeout\n }\n profile {\n \n businessType\n industry\n teamSize\n goals\n\n }\n onboarding {\n \n status\n currentStep\n completedSteps\n startedAt\n completedAt\n\n }\n activatedAt\n blockedAt\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
2849
3262
  declare const FIELDS_TENANT_COMPLIANCE_DOCUMENT = "\n id\n tenantId\n documentName\n documentType\n documentNumber\n legalEntityName\n issuedBy\n issueDate\n expiryDate\n status\n notes\n file {\n key\n bucket\n location\n }\n createdAt\n updatedAt\n deletedAt\n updatedByUserId\n updatedByUserSessionId\n";
2850
3263
  type __SubscriptionContainer$2 = {
2851
3264
  OnTenantById: Tenant;
@@ -2881,7 +3294,7 @@ declare class TicketService {
2881
3294
  static ɵprov: i0.ɵɵInjectableDeclaration<TicketService>;
2882
3295
  }
2883
3296
 
2884
- declare const FIELDS_USER_SESSION = "\n id\n tenantId\n userId\n ipDetails\n status\n teamIds\n temp_isLocked\n temp_isAvailableTenantIdUnion\n createdAt\n updatedAt\n expiryAt\n loggedOutAt\n blockedAt\n";
3297
+ declare const FIELDS_USER_SESSION = "\n id\n tenantId\n userId\n ipDetails\n status\n statusKey\n lastInteractionHandledAt\n teamIds\n temp_isLocked\n temp_isAvailableTenantIdUnion\n createdAt\n updatedAt\n expiryAt\n loggedOutAt\n blockedAt\n";
2885
3298
  type __SubscriptionContainer$1 = {
2886
3299
  OnUserSessionById: UserSession;
2887
3300
  };
@@ -2949,6 +3362,18 @@ declare class EncryptedStorageService {
2949
3362
  static ɵprov: i0.ɵɵInjectableDeclaration<EncryptedStorageService>;
2950
3363
  }
2951
3364
 
3365
+ declare class SnugdeskIPRegistryService {
3366
+ private http;
3367
+ private readonly IP_REGISTRY_API;
3368
+ private readonly SESSION_KEY;
3369
+ constructor(http: HttpClient);
3370
+ private get cachedIPDetails();
3371
+ private set cachedIPDetails(value);
3372
+ getIPDetails(): Promise<any>;
3373
+ static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskIPRegistryService, never>;
3374
+ static ɵprov: i0.ɵɵInjectableDeclaration<SnugdeskIPRegistryService>;
3375
+ }
3376
+
2952
3377
  declare class CleanDeep {
2953
3378
  static clean(obj: any): typeof obj;
2954
3379
  }
@@ -3098,5 +3523,5 @@ declare class InteractionMessageTemplateService {
3098
3523
  static ɵprov: i0.ɵɵInjectableDeclaration<InteractionMessageTemplateService>;
3099
3524
  }
3100
3525
 
3101
- export { AMPLIFY_CONFIG, AppSyncHelperService, BillingAccountStatus, BillingAdminActionStatus, BillingAdminActionType, BillingChargeStatus, BillingCreditClass, BillingEntityStatus, BillingInvoiceStatus, BillingInvoiceType, BillingKycCaseStatus, BillingKycCaseType, BillingLedgerDirection, BillingLedgerEntryType, BillingPaymentDirection, BillingPaymentMethodStatus, BillingPaymentPurpose, BillingPaymentRail, BillingPaymentStatus, BillingPeriodType, BillingPriceBookType, BillingPricingType, BillingRatingStatus, BillingReceiptMatchStatus, BillingSubscriptionStatus, BillingTaxTreatment, CleanDeep, CommonService, CustomPipesModule, CustomValidators, DomainNamePipe, EmailConversationResolverService, EmailEntityResolverService, EncryptedStorageService, EntityConversationService, EntityService, ErrorComponent, FIELDS_COUNTRY, FIELDS_ENTITY, FIELDS_ENTITY_CONVERSATION, FIELDS_ENTITY_CONVERSATION_EXPANDED, FIELDS_ENTITY_CONVERSATION_MINIMAL, FIELDS_ENTITY_EXPANDED, FIELDS_ENTITY_MINIMAL, FIELDS_ENTITY_TYPE, FIELDS_INTERACTION, FIELDS_INTERACTION_ATTENDEE, FIELDS_INTERACTION_ATTENDEE_EXPANDED, FIELDS_INTERACTION_ENDPOINT, FIELDS_INTERACTION_ENDPOINT_MINIMAL, FIELDS_INTERACTION_EXPANDED, FIELDS_INTERACTION_HOST, FIELDS_INTERACTION_INVITEE, FIELDS_INTERACTION_MESSAGE, FIELDS_INTERACTION_MESSAGE_ATTACHMENT, FIELDS_INTERACTION_MESSAGE_EXPANDED, FIELDS_INTERACTION_MESSAGE_TEMPLATE, FIELDS_INTERACTION_MINIMAL, FIELDS_INTERACTION_WIDGET, FIELDS_INTERACTION_WIDGET_USER_SETTING, FIELDS_LANGUAGE, FIELDS_PHONE_NUMBER, FIELDS_TEAM, FIELDS_TEAM_MEMBER, FIELDS_TENANT, FIELDS_TENANT_COMPLIANCE_DOCUMENT, FIELDS_TENANT_EXPANDED, FIELDS_TENANT_MINIMAL, FIELDS_TICKET, FIELDS_TICKET_PRIORITY, FIELDS_TICKET_STATUS, FIELDS_TICKET_TYPE, FIELDS_USER, FIELDS_USER_SESSION, FooterComponent, FormatEpochTimestampPipe, InteractionChannel, InteractionContext, InteractionDirection, InteractionEndpointService, InteractionMessageDirection, InteractionMessageStatus, InteractionMessageTemplateService, InteractionProvider, InteractionRouteLogic, InteractionService, InteractionStatus, InteractionWidgetService, LoaderComponent, ModelAttributeTypes, ModelSortDirection, OpenSearchHelperService, ProcessingStatus, S3HelperService, SafeHtmlPipe, SearchInnerFieldPipe, SearchPipe, SingularizePipe, SnugdeskAuthenticationService, SnugdeskCoreModule, SnugdeskIPRegistryService, StorageType, TeamService, TenantComplianceDocumentStatus, TenantComplianceDocumentType, TenantSSOConfigurationProtocol, TenantService, TicketService, UserService, UserSessionService, UserStatus, UserType, generateReferenceNumber, provideAmplifyConfig, sanitizeHtmlBody };
3102
- export type { AmplifyConfig, BillingAccount, BillingAdminAction, BillingAuditLog, BillingBankReceipt, BillingFxRate, BillingIdempotencyKey, BillingInvoice, BillingInvoiceLine, BillingKycCase, BillingLedgerEntry, BillingPayment, BillingPaymentMethod, BillingPlanDefinition, BillingPlatformConfig, BillingPriceBook, BillingProduct, BillingRateCard, BillingRatedCharge, BillingSubscription, BillingTaxRule, BillingUsageEvent, BillingWalletBalance, Country, CreateEntityConversationInput, CreateEntityInput, CreateInteractionAttendeeInput, CreateInteractionEndpointInput, CreateInteractionHostInput, CreateInteractionInput, CreateInteractionInviteeInput, CreateInteractionMessageAttachmentInput, CreateInteractionMessageInput, CreateTeamInput, CreateTeamMemberInput, CreateTenantComplianceDocumentInput, CreateTenantInput, CreateUserInput, Currency, EmailConversationFilters, EmailHeaders, EmailMessageMetadata, EncryptedStorageKeys, Entity, EntityContactPreferences, EntityConversation, EntityPreferences, EntityType, Interaction, InteractionAttendee, InteractionEndpoint, InteractionEndpointPriceDetails, InteractionEndpointRegulatoryComplianceDocument, InteractionHost, InteractionInvitee, InteractionMessage, InteractionMessageAttachment, InteractionMessageTemplate, InteractionRouteConfiguration, InteractionRouteConfigurationInput, InteractionWidget, InteractionWidgetUserSetting, Language, List, MailboxConfig, ModelBooleanInput, ModelEntityConditionInput, ModelEntityConversationConditionInput, ModelEntityConversationFilterInput, ModelEntityFilterInput, ModelEntityTypeConditionInput, ModelEntityTypeFilterInput, ModelIDInput, ModelIDKeyConditionInput, ModelIntInput, ModelIntKeyConditionInput, ModelInteractionAttendeeConditionInput, ModelInteractionAttendeeFilterInput, ModelInteractionChannelInput, ModelInteractionConditionInput, ModelInteractionContextInput, ModelInteractionDirectionInput, ModelInteractionEndpointConditionInput, ModelInteractionEndpointFilterInput, ModelInteractionFilterInput, ModelInteractionHostConditionInput, ModelInteractionHostFilterInput, ModelInteractionInviteeConditionInput, ModelInteractionInviteeFilterInput, ModelInteractionMessageAttachmentConditionInput, ModelInteractionMessageAttachmentFilterInput, ModelInteractionMessageConditionInput, ModelInteractionMessageDirectionInput, ModelInteractionMessageFilterInput, ModelInteractionProviderInput, ModelInteractionStatusInput, ModelInteractionWidgetConditionInput, ModelInteractionWidgetFilterInput, ModelInteractionWidgetUserSettingFilterInput, ModelProcessingStatusInput, ModelSizeInput, ModelStringInput, ModelStringKeyConditionInput, ModelTeamConditionInput, ModelTeamFilterInput, ModelTeamMemberConditionInput, ModelTeamMemberFilterInput, ModelTenantComplianceDocumentConditionInput, ModelTenantComplianceDocumentFilterInput, ModelTenantComplianceDocumentStatusInput, ModelTenantComplianceDocumentTypeInput, ModelTenantConditionInput, ModelTicketConditionInput, ModelTicketFilterInput, ModelTicketPriorityConditionInput, ModelTicketPriorityFilterInput, ModelTicketStatusConditionInput, ModelTicketStatusFilterInput, ModelTicketTypeConditionInput, ModelTicketTypeFilterInput, ModelUserConditionInput, ModelUserFilterInput, ModelUserSessionConditionInput, ModelUserSessionFilterInput, ModelUserStatusInput, ModelUserTypeInput, OAuthConfig, OpenSearchHit, OpenSearchResponse, PhoneNumber, S3Config, S3Credentials, S3Object, SubscriptionResponse, Team, TeamMember, Tenant, TenantBillingInformation, TenantBillingSnapshot, TenantComplianceDocument, TenantContactInformation, TenantPreferences, TenantSSOConfiguration, TenantSecurity, Ticket, TicketPriority, TicketStatus, TicketType, UpdateEntityConversationInput, UpdateEntityInput, UpdateInteractionAttendeeInput, UpdateInteractionEndpointInput, UpdateInteractionHostInput, UpdateInteractionInput, UpdateInteractionInviteeInput, UpdateTeamInput, UpdateTeamMemberInput, UpdateTenantComplianceDocumentInput, UpdateTenantInput, UpdateUserInput, UpdateUserSessionInput, User, UserNotificationSettings, UserPreferences, UserSession };
3526
+ export { AMPLIFY_CONFIG, AppSyncHelperService, BillingAccountStatus, BillingAdminActionStatus, BillingAdminActionType, BillingChargeStatus, BillingCreditClass, BillingEntityStatus, BillingInvoiceStatus, BillingInvoiceType, BillingKycCaseStatus, BillingKycCaseType, BillingLedgerDirection, BillingLedgerEntryType, BillingMode, BillingPaymentDirection, BillingPaymentMethodStatus, BillingPaymentPurpose, BillingPaymentRail, BillingPaymentStatus, BillingPeriodType, BillingPriceBookType, BillingPricingType, BillingRatingStatus, BillingReceiptMatchStatus, BillingSubscriptionStatus, BillingTaxTreatment, CleanDeep, CommonService, CustomPipesModule, CustomValidators, DEFAULT_WEB_CHAT_WIDGET_CONFIGURATION, DomainNamePipe, EmailConversationResolverService, EmailEntityResolverService, EncryptedStorageService, EntityConversationService, EntityService, ErrorComponent, FIELDS_COUNTRY, FIELDS_ENTITY, FIELDS_ENTITY_CONVERSATION, FIELDS_ENTITY_CONVERSATION_EXPANDED, FIELDS_ENTITY_CONVERSATION_MINIMAL, FIELDS_ENTITY_EXPANDED, FIELDS_ENTITY_MINIMAL, FIELDS_ENTITY_TYPE, FIELDS_ENTITY_TYPE_EXPANDED, FIELDS_INTERACTION, FIELDS_INTERACTION_ATTENDEE, FIELDS_INTERACTION_ATTENDEE_EXPANDED, FIELDS_INTERACTION_ENDPOINT, FIELDS_INTERACTION_ENDPOINT_MINIMAL, FIELDS_INTERACTION_ENDPOINT_RECORDING_CONFIG, FIELDS_INTERACTION_ENDPOINT_ROUTING_CONFIG, FIELDS_INTERACTION_ENDPOINT_WORKING_HOURS_ACTION_CONFIG, FIELDS_INTERACTION_EXPANDED, FIELDS_INTERACTION_HOST, FIELDS_INTERACTION_INVITEE, FIELDS_INTERACTION_MESSAGE, FIELDS_INTERACTION_MESSAGE_ATTACHMENT, FIELDS_INTERACTION_MESSAGE_EXPANDED, FIELDS_INTERACTION_MESSAGE_TEMPLATE, FIELDS_INTERACTION_MINIMAL, FIELDS_INTERACTION_WIDGET, FIELDS_INTERACTION_WIDGET_SESSION, FIELDS_INTERACTION_WIDGET_USER_SETTING, FIELDS_LANGUAGE, FIELDS_PHONE_NUMBER, FIELDS_TEAM, FIELDS_TEAM_MEMBER, FIELDS_TENANT, FIELDS_TENANT_COMPLIANCE_DOCUMENT, FIELDS_TENANT_EXPANDED, FIELDS_TENANT_MINIMAL, FIELDS_TENANT_ONBOARDING, FIELDS_TENANT_PREFERENCES, FIELDS_TENANT_PROFILE, FIELDS_TICKET, FIELDS_TICKET_PRIORITY, FIELDS_TICKET_STATUS, FIELDS_TICKET_TYPE, FIELDS_USER, FIELDS_USER_SESSION, FlowRuntimeStatus, FooterComponent, FormatEpochTimestampPipe, InteractionChannel, InteractionContext, InteractionDirection, InteractionEndpointService, InteractionMessageDirection, InteractionMessageStatus, InteractionMessageTemplateService, InteractionProvider, InteractionRouteLogic, InteractionService, InteractionStatus, InteractionWidgetService, LoaderComponent, ModelAttributeTypes, ModelSortDirection, OpenSearchHelperService, ProcessingStatus, RecordingMode, RecordingNotify, RoutingFallback, RoutingNoPickup, RoutingRole, RoutingStrategy, S3HelperService, SafeHtmlPipe, SearchInnerFieldPipe, SearchPipe, SingularizePipe, SnugdeskAuthenticationService, SnugdeskCoreModule, SnugdeskIPRegistryService, StorageType, TeamService, TenantComplianceDocumentStatus, TenantComplianceDocumentType, TenantExternalCrmProvider, TenantOnboardingStatus, TenantSSOConfigurationProtocol, TenantService, TicketService, UserService, UserSessionService, UserStatus, UserType, WorkingHoursFallbackAction, generateReferenceNumber, parseWebChatWidgetConfiguration, provideAmplifyConfig, sanitizeHtmlBody };
3527
+ export type { AmplifyConfig, BillingAccount, BillingAdminAction, BillingAuditLog, BillingBankReceipt, BillingFxRate, BillingIdempotencyKey, BillingInvoice, BillingInvoiceLine, BillingKycCase, BillingLedgerEntry, BillingPayment, BillingPaymentMethod, BillingPlanDefinition, BillingPlatformConfig, BillingPriceBook, BillingProduct, BillingRateCard, BillingRatedCharge, BillingSubscription, BillingTaxRule, BillingUsageEvent, BillingWalletBalance, Country, CreateEntityConversationInput, CreateEntityInput, CreateInteractionAttendeeInput, CreateInteractionEndpointInput, CreateInteractionHostInput, CreateInteractionInput, CreateInteractionInviteeInput, CreateInteractionMessageAttachmentInput, CreateInteractionMessageInput, CreateTeamInput, CreateTeamMemberInput, CreateTenantComplianceDocumentInput, CreateTenantInput, CreateUserInput, Currency, EmailConversationFilters, EmailHeaders, EmailMessageMetadata, EncryptedStorageKeys, Entity, EntityContactPreferences, EntityConversation, EntityPreferences, EntityType, Interaction, InteractionAttendee, InteractionAttendeeConnection, InteractionEndpoint, InteractionEndpointPriceDetails, InteractionEndpointRecordingConfig, InteractionEndpointRegulatoryComplianceDocument, InteractionEndpointRoutingAction, InteractionEndpointRoutingConfig, InteractionEndpointRoutingFirstAction, InteractionEndpointWorkingHoursAction, InteractionEndpointWorkingHoursActionConfig, InteractionHost, InteractionInvitee, InteractionMessage, InteractionMessageAttachment, InteractionMessageTemplate, InteractionRouteConfiguration, InteractionRouteConfigurationInput, InteractionWidget, InteractionWidgetSession, InteractionWidgetUserSetting, Language, List, MailboxConfig, ModelBooleanInput, ModelEntityConditionInput, ModelEntityConversationConditionInput, ModelEntityConversationFilterInput, ModelEntityFilterInput, ModelEntityTypeConditionInput, ModelEntityTypeFilterInput, ModelFlowRuntimeStatusInput, ModelIDInput, ModelIDKeyConditionInput, ModelIntInput, ModelIntKeyConditionInput, ModelInteractionAttendeeConditionInput, ModelInteractionAttendeeFilterInput, ModelInteractionChannelInput, ModelInteractionConditionInput, ModelInteractionContextInput, ModelInteractionDirectionInput, ModelInteractionEndpointConditionInput, ModelInteractionEndpointFilterInput, ModelInteractionFilterInput, ModelInteractionHostConditionInput, ModelInteractionHostFilterInput, ModelInteractionInviteeConditionInput, ModelInteractionInviteeFilterInput, ModelInteractionMessageAttachmentConditionInput, ModelInteractionMessageAttachmentFilterInput, ModelInteractionMessageConditionInput, ModelInteractionMessageDirectionInput, ModelInteractionMessageFilterInput, ModelInteractionMessageStatusInput, ModelInteractionProviderInput, ModelInteractionStatusInput, ModelInteractionWidgetConditionInput, ModelInteractionWidgetFilterInput, ModelInteractionWidgetSessionFilterInput, ModelInteractionWidgetUserSettingFilterInput, ModelProcessingStatusInput, ModelSizeInput, ModelStringInput, ModelStringKeyConditionInput, ModelTeamConditionInput, ModelTeamFilterInput, ModelTeamMemberConditionInput, ModelTeamMemberFilterInput, ModelTenantComplianceDocumentConditionInput, ModelTenantComplianceDocumentFilterInput, ModelTenantComplianceDocumentStatusInput, ModelTenantComplianceDocumentTypeInput, ModelTenantConditionInput, ModelTenantExternalCrmProviderInput, ModelTenantFilterInput, ModelTicketConditionInput, ModelTicketFilterInput, ModelTicketPriorityConditionInput, ModelTicketPriorityFilterInput, ModelTicketStatusConditionInput, ModelTicketStatusFilterInput, ModelTicketTypeConditionInput, ModelTicketTypeFilterInput, ModelUserConditionInput, ModelUserFilterInput, ModelUserSessionConditionInput, ModelUserSessionFilterInput, ModelUserStatusInput, ModelUserTypeInput, OAuthConfig, OpenSearchHit, OpenSearchResponse, PhoneNumber, S3Config, S3Credentials, S3Object, SubscriptionResponse, Team, TeamMember, Tenant, TenantAvailabilityCallingConfig, TenantAvailabilityStatus, TenantBillingInformation, TenantBillingSnapshot, TenantComplianceDocument, TenantContactInformation, TenantOnboarding, TenantPreferences, TenantProfile, TenantSSOConfiguration, TenantSecurity, TenantWorkingHours, TenantWorkingHoursDay, Ticket, TicketPriority, TicketStatus, TicketType, UpdateEntityConversationInput, UpdateEntityInput, UpdateInteractionAttendeeInput, UpdateInteractionEndpointInput, UpdateInteractionHostInput, UpdateInteractionInput, UpdateInteractionInviteeInput, UpdateInteractionMessageInput, UpdateTeamInput, UpdateTeamMemberInput, UpdateTenantComplianceDocumentInput, UpdateTenantInput, UpdateUserInput, UpdateUserSessionInput, User, UserNotificationSettings, UserPreferences, UserSession, WebChatWidgetConfiguration, WebChatWidgetCustomField };