@snugdesk/core 0.2.40 → 0.2.42

package/{index.d.ts → types/snugdesk-core.d.ts}

@@ -5,8 +5,8 @@ import * as i5 from '@angular/forms';
 import { ValidatorFn, FormGroup } from '@angular/forms';
 import { DomSanitizer } from '@angular/platform-browser';
 import { BehaviorSubject, Subscription, Observable } from 'rxjs';
-import { HttpClient } from '@angular/common/http';
 import { GraphQLResult } from '@aws-amplify/api-graphql';
+import { HttpClient } from '@angular/common/http';
 
 declare class ErrorComponent implements OnChanges {
     private cdr;
@@ -86,31 +86,7 @@ declare class SnugdeskCoreModule {
     static ɵinj: i0.ɵɵInjectorDeclaration<SnugdeskCoreModule>;
 }
 
-declare class SnugdeskIPRegistryService {
-    private http;
-    private readonly IP_REGISTRY_API;
-    private readonly SESSION_KEY;
-    constructor(http: HttpClient);
-    private get cachedIPDetails();
-    private set cachedIPDetails(value);
-    getIPDetails(): Promise<any>;
-    static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskIPRegistryService, never>;
-    static ɵprov: i0.ɵɵInjectableDeclaration<SnugdeskIPRegistryService>;
-}
-
-declare class SnugdeskAuthenticationHelperService {
-    private httpClient;
-    private ipRegistryService;
-    private readonly headers;
-    private readonly authEndpointURL;
-    constructor(httpClient: HttpClient, ipRegistryService: SnugdeskIPRegistryService);
-    getSessionToken(tenantId: string, userId: string): Promise<any>;
-    static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskAuthenticationHelperService, never>;
-    static ɵprov: i0.ɵɵInjectableDeclaration<SnugdeskAuthenticationHelperService>;
-}
-
 declare class SnugdeskAuthenticationService {
-    private authenticationHelperService;
     isAuthenticated$: BehaviorSubject<boolean>;
     tenant$: BehaviorSubject<any>;
     user$: BehaviorSubject<any>;
@@ -120,7 +96,7 @@ declare class SnugdeskAuthenticationService {
     userSessionSubscription: Subscription;
     private readonly jwtHelper;
     private readonly TOKEN_KEY;
-    constructor(authenticationHelperService: SnugdeskAuthenticationHelperService);
+    constructor();
     getToken(): string | null;
     setToken(token: string): void;
     checkToken(token: string): boolean;
@@ -130,8 +106,12 @@ declare class SnugdeskAuthenticationService {
     getUserSessionId(): string;
     getUserPreferences(): any;
     isAuthenticated(): boolean;
-    authenticate(token?: string, tenantId?: string, userId?: string): Promise<boolean>;
-    login(tenantId: string, userId: string): Promise<Boolean>;
+    /**
+     * Establishes a session from a token issued by the host's backend. The token
+     * carries tenantId, userId and userSessionId, so nothing else is needed — read
+     * them back with getTenantId() / getUserId() once this resolves.
+     */
+    authenticate(token: string): Promise<boolean>;
     logout(userSessionId?: string): Promise<void>;
     endUserSession(userSessionId?: string): Promise<void>;
     static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskAuthenticationService, never>;
@@ -386,9 +366,19 @@ declare enum TenantSSOConfigurationProtocol {
     SAML = "SAML",
     OIDC = "OIDC"
 }
+declare enum TenantExternalCrmProvider {
+    SAP = "SAP",
+    SALESFORCE = "SALESFORCE"
+}
+declare enum TenantOnboardingStatus {
+    NOT_STARTED = "NOT_STARTED",
+    IN_PROGRESS = "IN_PROGRESS",
+    COMPLETED = "COMPLETED"
+}
 type Tenant = {
     id: string;
     externalId?: string | null;
+    externalCrmProvider?: TenantExternalCrmProvider | null;
     tenantDomain: string;
     organizationName: string;
     websiteURL?: string | null;
@@ -398,6 +388,8 @@ type Tenant = {
     preferences?: TenantPreferences | null;
     ssoConfiguration?: TenantSSOConfiguration | null;
     security?: TenantSecurity | null;
+    profile?: TenantProfile | null;
+    onboarding?: TenantOnboarding | null;
     activatedAt?: number | null;
     blockedAt?: number | null;
     createdAt: number;
@@ -452,6 +444,44 @@ type TenantPreferences = {
     language?: Language | null;
     allowUserToChangePreferences?: boolean | null;
     brandColor?: string | null;
+    workingHours?: TenantWorkingHours | null;
+    availabilityConfig?: TenantAvailabilityCallingConfig | null;
+    recordingExcludedUserIds?: Array<string | null> | null;
+};
+type TenantWorkingHours = {
+    timezone?: string | null;
+    days?: Array<TenantWorkingHoursDay | null> | null;
+};
+type TenantWorkingHoursDay = {
+    day?: string | null;
+    open?: boolean | null;
+    start?: string | null;
+    end?: string | null;
+};
+type TenantAvailabilityCallingConfig = {
+    customStatuses?: Array<TenantAvailabilityStatus | null> | null;
+    allowDialUnsavedNumber?: boolean | null;
+    acwTime?: number | null;
+    ringtone?: string | null;
+};
+type TenantAvailabilityStatus = {
+    key?: string | null;
+    name?: string | null;
+    colour?: string | null;
+    available?: boolean | null;
+};
+type TenantProfile = {
+    businessType?: string | null;
+    industry?: string | null;
+    teamSize?: string | null;
+    goals?: Array<string | null> | null;
+};
+type TenantOnboarding = {
+    status: TenantOnboardingStatus;
+    currentStep?: string | null;
+    completedSteps?: Array<string | null> | null;
+    startedAt?: number | null;
+    completedAt?: number | null;
 };
 type TenantSecurity = {
     domainValidationTokenExpiry?: number | null;
@@ -471,6 +501,7 @@ type TenantSSOConfiguration = {
 type CreateTenantInput = {
     id?: string | null;
     externalId?: string | null;
+    externalCrmProvider?: TenantExternalCrmProvider | null;
     tenantDomain: string;
     organizationName: string;
     websiteURL?: string | null;
@@ -480,6 +511,8 @@ type CreateTenantInput = {
     preferences?: TenantPreferences | null;
     ssoConfiguration?: TenantSSOConfiguration | null;
     security?: TenantSecurity | null;
+    profile?: TenantProfile | null;
+    onboarding?: TenantOnboarding | null;
     temp_activationToken?: string | null;
     activatedAt?: number | null;
     blockedAt?: number | null;
@@ -492,6 +525,7 @@ type CreateTenantInput = {
 type UpdateTenantInput = {
     id: string;
     externalId?: string | null;
+    externalCrmProvider?: TenantExternalCrmProvider | null;
     tenantDomain?: string | null;
     organizationName?: string | null;
     websiteURL?: string | null;
@@ -501,6 +535,8 @@ type UpdateTenantInput = {
     preferences?: TenantPreferences | null;
     ssoConfiguration?: TenantSSOConfiguration | null;
     security?: TenantSecurity | null;
+    profile?: TenantProfile | null;
+    onboarding?: TenantOnboarding | null;
     temp_activationToken?: string | null;
     activatedAt?: number | null;
     blockedAt?: number | null;
@@ -512,6 +548,7 @@ type UpdateTenantInput = {
 };
 type ModelTenantConditionInput = {
     externalId?: ModelStringInput | null;
+    externalCrmProvider?: ModelTenantExternalCrmProviderInput | null;
     tenantDomain?: ModelStringInput | null;
     organizationName?: ModelStringInput | null;
     websiteURL?: ModelStringInput | null;
@@ -527,6 +564,29 @@ type ModelTenantConditionInput = {
     or?: Array<ModelTenantConditionInput | null> | null;
     not?: ModelTenantConditionInput | null;
 };
+type ModelTenantFilterInput = {
+    id?: ModelIDInput | null;
+    externalId?: ModelStringInput | null;
+    externalCrmProvider?: ModelTenantExternalCrmProviderInput | null;
+    tenantDomain?: ModelStringInput | null;
+    organizationName?: ModelStringInput | null;
+    websiteURL?: ModelStringInput | null;
+    temp_activationToken?: ModelStringInput | null;
+    activatedAt?: ModelIntInput | null;
+    blockedAt?: ModelIntInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    updatedByUserId?: ModelIDInput | null;
+    updatedByUserSessionId?: ModelIDInput | null;
+    and?: Array<ModelTenantFilterInput | null> | null;
+    or?: Array<ModelTenantFilterInput | null> | null;
+    not?: ModelTenantFilterInput | null;
+};
+type ModelTenantExternalCrmProviderInput = {
+    eq?: TenantExternalCrmProvider | null;
+    ne?: TenantExternalCrmProvider | null;
+};
 type CreateTenantComplianceDocumentInput = {
     id?: string | null;
     tenantId: string;
@@ -625,9 +685,14 @@ declare enum BillingAccountStatus {
     PENDING_KYC = "PENDING_KYC",
     ACTIVE = "ACTIVE",
     NO_BALANCE = "NO_BALANCE",
+    SUSPENDED = "SUSPENDED",
     BLOCKED = "BLOCKED",
     TERMINATED = "TERMINATED"
 }
+declare enum BillingMode {
+    PREPAID = "PREPAID",
+    POSTPAID = "POSTPAID"
+}
 declare enum BillingLedgerDirection {
     DEBIT = "DEBIT",
     CREDIT = "CREDIT"
@@ -777,11 +842,15 @@ type BillingAccount = {
     id: string;
     tenantId: string;
     accountStatus: BillingAccountStatus;
-    blockReason?: string | null;
     profile?: TenantBillingInformation | null;
     contractPriceBookId?: string | null;
     gatewayCustomerId?: string | null;
     bankTransferCode?: string | null;
+    suspendedReason?: string | null;
+    blockReason?: string | null;
+    billingMode?: BillingMode | null;
+    creditLimitMicros?: number | null;
+    billingExempt?: boolean | null;
     createdAt: number;
     updatedAt: number;
     updatedByUserId?: string | null;
@@ -797,6 +866,7 @@ type BillingWalletBalance = {
     lowBalanceThresholdMicros?: number | null;
     autoTopupConfig?: string | null;
     updatedAt: number;
+    createdAt: number;
 };
 type BillingLedgerEntry = {
     billingAccountId: string;
@@ -819,12 +889,15 @@ type BillingLedgerEntry = {
     approvedBy?: string | null;
     entryHash: string;
     prevHash: string;
+    updatedAt: number;
 };
 type BillingIdempotencyKey = {
     idemKey: string;
     scope?: string | null;
     resultRef?: string | null;
     expiresAt?: number | null;
+    createdAt: number;
+    updatedAt: number;
 };
 type BillingProduct = {
     id: string;
@@ -836,6 +909,8 @@ type BillingProduct = {
     productStatus?: BillingEntityStatus | null;
     effectiveFrom?: number | null;
     effectiveTo?: number | null;
+    createdAt: number;
+    updatedAt: number;
 };
 type BillingPriceBook = {
     id: string;
@@ -844,6 +919,8 @@ type BillingPriceBook = {
     bookStatus?: BillingEntityStatus | null;
     effectiveFrom?: number | null;
     effectiveTo?: number | null;
+    createdAt: number;
+    updatedAt: number;
 };
 type BillingRateCard = {
     priceBookId: string;
@@ -859,6 +936,8 @@ type BillingRateCard = {
     fxCapture?: string | null;
     effectiveFrom: number;
     effectiveTo?: number | null;
+    createdAt: number;
+    updatedAt: number;
 };
 type BillingPlanDefinition = {
     id: string;
@@ -871,6 +950,8 @@ type BillingPlanDefinition = {
     featureFlags?: string | null;
     trialDays?: number | null;
     planStatus?: BillingEntityStatus | null;
+    createdAt: number;
+    updatedAt: number;
 };
 type BillingSubscription = {
     billingAccountId: string;
@@ -901,6 +982,8 @@ type BillingUsageEvent = {
     occurredAt: number;
     receivedAt: number;
     ratingStatus: BillingRatingStatus;
+    createdAt: number;
+    updatedAt: number;
 };
 type BillingRatedCharge = {
     billingAccountId: string;
@@ -919,6 +1002,7 @@ type BillingRatedCharge = {
     ledgerTxnId?: string | null;
     invoiceId?: string | null;
     createdAt: number;
+    updatedAt: number;
 };
 type BillingInvoice = {
     id: string;
@@ -954,6 +1038,8 @@ type BillingInvoiceLine = {
     taxCode?: string | null;
     sourceChargeCount?: number | null;
     tenantId?: string | null;
+    createdAt: number;
+    updatedAt: number;
 };
 type BillingPayment = {
     id: string;
@@ -987,6 +1073,7 @@ type BillingPaymentMethod = {
     methodStatus?: BillingPaymentMethodStatus | null;
     billingAddress?: string | null;
     createdAt: number;
+    updatedAt: number;
 };
 type BillingBankReceipt = {
     id: string;
@@ -1001,6 +1088,8 @@ type BillingBankReceipt = {
     matchedBy?: string | null;
     matchedAt?: number | null;
     ledgerTxnId?: string | null;
+    createdAt: number;
+    updatedAt: number;
 };
 type BillingAdminAction = {
     id: string;
@@ -1013,6 +1102,8 @@ type BillingAdminAction = {
     actionStatus: BillingAdminActionStatus;
     ledgerTxnId?: string | null;
     reason?: string | null;
+    createdAt: number;
+    updatedAt: number;
 };
 type BillingTaxRule = {
     jurisdiction: string;
@@ -1022,6 +1113,8 @@ type BillingTaxRule = {
     f5Box?: string | null;
     invoiceWording?: string | null;
     notes?: string | null;
+    createdAt: number;
+    updatedAt: number;
 };
 type BillingFxRate = {
     pair: string;
@@ -1029,6 +1122,8 @@ type BillingFxRate = {
     midRateMicros: number;
     source: string;
     providerPayloadRef?: string | null;
+    createdAt: number;
+    updatedAt: number;
 };
 type BillingAuditLog = {
     id: string;
@@ -1040,6 +1135,7 @@ type BillingAuditLog = {
     requestId?: string | null;
     sourceIp?: string | null;
     createdAt: number;
+    updatedAt: number;
 };
 type BillingPlatformConfig = {
     configKey: string;
@@ -1049,6 +1145,7 @@ type BillingPlatformConfig = {
     updatedBy?: string | null;
     updatedAt?: number | null;
     version?: number | null;
+    createdAt: number;
 };
 type BillingKycCase = {
     id: string;
@@ -1074,6 +1171,7 @@ type TenantBillingSnapshot = {
     accountStatus?: BillingAccountStatus | null;
     lowBalance?: boolean | null;
     updatedAt: number;
+    createdAt: number;
 };
 
 type Entity = {
@@ -1090,7 +1188,7 @@ type Entity = {
     phoneNumber?: PhoneNumber | null;
     phoneNumberE164?: string | null;
     isOrganization: boolean;
-    metadata?: string;
+    metadata?: string | null;
     notes?: string | null;
     customFields?: Array<string | null> | null;
     preferences?: EntityPreferences | null;
@@ -1138,7 +1236,7 @@ type CreateEntityInput = {
     phoneNumberE164?: string | null;
     isOrganization: boolean;
     notes?: string | null;
-    metadata?: Array<string | null> | null;
+    metadata?: string | null;
     customFields?: Array<string | null> | null;
     preferences?: EntityPreferences | null;
     contactPreferences?: EntityContactPreferences | null;
@@ -1162,12 +1260,12 @@ type UpdateEntityInput = {
     phoneNumberE164?: string | null;
     isOrganization?: boolean | null;
     notes?: string | null;
-    metadata?: Array<string | null> | null;
+    metadata?: string | null;
     customFields?: Array<string | null> | null;
     preferences?: EntityPreferences | null;
     contactPreferences?: EntityContactPreferences | null;
     createdAt?: number | null;
-    updatedAt: number;
+    updatedAt?: number | null;
     blockedAt?: number | null;
     deletedAt?: number | null;
     updatedByUserId?: string | null;
@@ -1266,6 +1364,19 @@ type InteractionWidget = {
     createdAt: number;
     updatedAt: number;
     deletedAt?: number | null;
+    updatedByUserId: string;
+    updatedByUserSessionId?: string | null;
+};
+type InteractionWidgetSession = {
+    id: string;
+    tenantId: string;
+    widgetId: string;
+    widget?: InteractionWidget | null;
+    entityId: string;
+    entity?: Entity | null;
+    ipDetails?: string | null;
+    createdAt: number;
+    updatedAt: number;
 };
 type InteractionWidgetUserSetting = {
     id: string;
@@ -1276,7 +1387,7 @@ type InteractionWidgetUserSetting = {
     createdAt: number;
     updatedAt: number;
     deletedAt?: number | null;
-    updatedByUserId?: string | null;
+    updatedByUserId: string;
     updatedByUserSessionId?: string | null;
 };
 type ModelInteractionWidgetConditionInput = {
@@ -1322,6 +1433,18 @@ type ModelInteractionWidgetFilterInput = {
     or?: Array<ModelInteractionWidgetFilterInput | null> | null;
     not?: ModelInteractionWidgetFilterInput | null;
 };
+type ModelInteractionWidgetSessionFilterInput = {
+    id?: ModelIDInput | null;
+    tenantId?: ModelIDInput | null;
+    widgetId?: ModelIDInput | null;
+    entityId?: ModelIDInput | null;
+    ipDetails?: ModelStringInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    and?: Array<ModelInteractionWidgetSessionFilterInput | null> | null;
+    or?: Array<ModelInteractionWidgetSessionFilterInput | null> | null;
+    not?: ModelInteractionWidgetSessionFilterInput | null;
+};
 type ModelInteractionWidgetUserSettingFilterInput = {
     id?: ModelIDInput | null;
     widgetId?: ModelIDInput | null;
@@ -1338,6 +1461,45 @@ type ModelInteractionWidgetUserSettingFilterInput = {
     not?: ModelInteractionWidgetUserSettingFilterInput | null;
 };
 
+declare enum RecordingMode {
+    OFF = "OFF",
+    INBOUND = "INBOUND",
+    OUTBOUND = "OUTBOUND",
+    BOTH = "BOTH"
+}
+declare enum RecordingNotify {
+    NONE = "NONE",
+    ANNOUNCE = "ANNOUNCE",
+    CONSENT = "CONSENT"
+}
+declare enum WorkingHoursFallbackAction {
+    PLAY_MESSAGE = "PLAY_MESSAGE",
+    VOICEMAIL = "VOICEMAIL"
+}
+declare enum RoutingRole {
+    AGENT = "AGENT",
+    SUPERVISOR = "SUPERVISOR",
+    ADMINISTRATOR = "ADMINISTRATOR"
+}
+declare enum RoutingStrategy {
+    TICKET_ASSIGNEE = "TICKET_ASSIGNEE",
+    LAST_TALKED_TO = "LAST_TALKED_TO",
+    MOST_IDLE = "MOST_IDLE",
+    RANDOM_ACTIVE = "RANDOM_ACTIVE",
+    ROUND_ROBIN = "ROUND_ROBIN"
+}
+declare enum RoutingFallback {
+    ANNOUNCE_DISCONNECT = "ANNOUNCE_DISCONNECT",
+    VOICEMAIL_TICKET = "VOICEMAIL_TICKET",
+    VOICEMAIL = "VOICEMAIL"
+}
+declare enum RoutingNoPickup {
+    ANNOUNCE_DISCONNECT = "ANNOUNCE_DISCONNECT",
+    DISCONNECT = "DISCONNECT",
+    TRY_OTHERS = "TRY_OTHERS",
+    VOICEMAIL = "VOICEMAIL",
+    VOICEMAIL_TICKET = "VOICEMAIL_TICKET"
+}
 type InteractionEndpoint = {
     id: string;
     externalId: string;
@@ -1346,11 +1508,17 @@ type InteractionEndpoint = {
     widget?: InteractionWidget | null;
     address: string;
     configuration?: string | null;
+    recordingConfig?: InteractionEndpointRecordingConfig | null;
+    workingHoursActionConfig?: InteractionEndpointWorkingHoursActionConfig | null;
+    routingConfig?: InteractionEndpointRoutingConfig | null;
+    buyPrice?: InteractionEndpointPriceDetails | null;
     sellPrice?: InteractionEndpointPriceDetails | null;
     documents?: Array<InteractionEndpointRegulatoryComplianceDocument | null> | null;
     createdAt: number;
     updatedAt: number;
     deletedAt?: number | null;
+    updatedByUserId: string;
+    updatedByUserSessionId?: string | null;
 };
 type InteractionEndpointPriceDetails = {
     currency: string;
@@ -1365,6 +1533,40 @@ type InteractionEndpointRegulatoryComplianceDocument = {
     contentType?: string | null;
     file?: S3Object | null;
 };
+type InteractionEndpointRecordingConfig = {
+    mode?: RecordingMode | null;
+    notify?: RecordingNotify | null;
+    audioMediaName?: string | null;
+    audioUrl?: string | null;
+};
+type InteractionEndpointWorkingHoursAction = {
+    action?: WorkingHoursFallbackAction | null;
+    audioMediaName?: string | null;
+    audioUrl?: string | null;
+};
+type InteractionEndpointWorkingHoursActionConfig = {
+    duringHours?: InteractionEndpointWorkingHoursAction | null;
+    afterHours?: InteractionEndpointWorkingHoursAction | null;
+    whenClosed?: InteractionEndpointWorkingHoursAction | null;
+};
+type InteractionEndpointRoutingAction = {
+    action?: RoutingFallback | null;
+    audioMediaName?: string | null;
+    audioUrl?: string | null;
+};
+type InteractionEndpointRoutingFirstAction = {
+    action?: RoutingNoPickup | null;
+    audioMediaName?: string | null;
+    audioUrl?: string | null;
+};
+type InteractionEndpointRoutingConfig = {
+    answeringRoles?: Array<RoutingRole | null> | null;
+    knownCallerStrategy?: RoutingStrategy | null;
+    unknownCallerStrategy?: RoutingStrategy | null;
+    ifNoPickup?: InteractionEndpointRoutingFirstAction | null;
+    escalationRoles?: Array<RoutingRole | null> | null;
+    noAnswer?: InteractionEndpointRoutingAction | null;
+};
 type CreateInteractionEndpointInput = {
     id?: string | null;
     externalId: string;
@@ -1372,6 +1574,9 @@ type CreateInteractionEndpointInput = {
     widgetId: string;
     address: string;
     configuration?: string | null;
+    recordingConfig?: InteractionEndpointRecordingConfig | null;
+    workingHoursActionConfig?: InteractionEndpointWorkingHoursActionConfig | null;
+    routingConfig?: InteractionEndpointRoutingConfig | null;
     buyPrice?: InteractionEndpointPriceDetails | null;
     sellPrice?: InteractionEndpointPriceDetails | null;
     documents?: Array<InteractionEndpointRegulatoryComplianceDocument | null> | null;
@@ -1388,6 +1593,9 @@ type UpdateInteractionEndpointInput = {
     widgetId?: string | null;
     address?: string | null;
     configuration?: string | null;
+    recordingConfig?: InteractionEndpointRecordingConfig | null;
+    workingHoursActionConfig?: InteractionEndpointWorkingHoursActionConfig | null;
+    routingConfig?: InteractionEndpointRoutingConfig | null;
     buyPrice?: InteractionEndpointPriceDetails | null;
     sellPrice?: InteractionEndpointPriceDetails | null;
     documents?: Array<InteractionEndpointRegulatoryComplianceDocument | null> | null;
@@ -1674,6 +1882,8 @@ type UserSession = {
     user?: User | null;
     ipDetails?: string | null;
     status?: UserStatus | null;
+    statusKey?: string | null;
+    lastInteractionHandledAt?: number | null;
     teamIds?: Array<string | null> | null;
     temp_isLocked?: boolean | null;
     temp_isAvailableTenantIdUnion?: string | null;
@@ -1689,6 +1899,8 @@ type UpdateUserSessionInput = {
     userId?: string | null;
     ipDetails?: string | null;
     status?: UserStatus | null;
+    statusKey?: string | null;
+    lastInteractionHandledAt?: number | null;
     teamIds?: Array<string | null> | null;
     temp_isLocked?: boolean | null;
     temp_isAvailableTenantIdUnion?: string | null;
@@ -1703,6 +1915,8 @@ type ModelUserSessionConditionInput = {
     userId?: ModelIDInput | null;
     ipDetails?: ModelStringInput | null;
     status?: ModelUserStatusInput | null;
+    statusKey?: ModelStringInput | null;
+    lastInteractionHandledAt?: ModelIntInput | null;
     teamIds?: ModelStringInput | null;
     temp_isLocked?: ModelBooleanInput | null;
     temp_isAvailableTenantIdUnion?: ModelStringInput | null;
@@ -1721,6 +1935,8 @@ type ModelUserSessionFilterInput = {
     userId?: ModelIDInput | null;
     ipDetails?: ModelStringInput | null;
     status?: ModelUserStatusInput | null;
+    statusKey?: ModelStringInput | null;
+    lastInteractionHandledAt?: ModelIntInput | null;
     teamIds?: ModelStringInput | null;
     temp_isLocked?: ModelBooleanInput | null;
     temp_isAvailableTenantIdUnion?: ModelStringInput | null;
@@ -1768,11 +1984,21 @@ declare enum InteractionStatus {
     FAILED = "FAILED"
 }
 declare enum InteractionMessageStatus {
-    PENDING = "PENDING",
+    QUEUED = "QUEUED",
     SENT = "SENT",
     DELIVERED = "DELIVERED",
     READ = "READ",
-    FAILED = "FAILED"
+    FAILED = "FAILED",
+    RECEIVED = "RECEIVED"
+}
+declare enum FlowRuntimeStatus {
+    AWAITING_DISPATCH = "AWAITING_DISPATCH",
+    AWAITING_REPLY = "AWAITING_REPLY",
+    AWAITING_TIMER = "AWAITING_TIMER",
+    PAUSED_BY_AGENT = "PAUSED_BY_AGENT",
+    COMPLETED = "COMPLETED",
+    FAILED = "FAILED",
+    ABANDONED = "ABANDONED"
 }
 declare enum InteractionProvider {
     AVAYA_IPO = "AVAYA_IPO",
@@ -1835,6 +2061,19 @@ type Interaction = {
     routeConfiguration?: InteractionRouteConfiguration | null;
     temp_isLocked?: boolean | null;
     temp_isAvailableTenantIdUnion?: string | null;
+    campaignId?: string | null;
+    flowVersion?: number | null;
+    currentCampaignFlowNodeId?: string | null;
+    flowVariables?: string | null;
+    flowStatus?: FlowRuntimeStatus | null;
+    flowRetryCount?: number | null;
+    flowReminderIndex?: number | null;
+    flowTimeoutAt?: number | null;
+    flowTimerScheduleArn?: string | null;
+    isAgentHandling?: boolean | null;
+    assignedAgentId?: string | null;
+    agentHandlingStartedAt?: number | null;
+    agentHandlingEndedAt?: number | null;
     createdAt: number;
     updatedAt: number;
     deletedAt?: number | null;
@@ -1893,6 +2132,22 @@ type InteractionAttendee = {
     updatedAt: number;
     deletedAt?: number | null;
 };
+type InteractionAttendeeConnection = {
+    id: string;
+    connectionId: string;
+    interactionId: string;
+    interaction?: Interaction | null;
+    interactionAttendeeId: string;
+    interactionAttendee?: InteractionAttendee | null;
+    connectedAt?: number | null;
+    disconnectedAt?: number | null;
+    duration?: number | null;
+    metadata?: string | null;
+    recording?: S3Object | null;
+    transcript?: S3Object | null;
+    createdAt: number;
+    updatedAt: number;
+};
 type InteractionMessage = {
     id: string;
     externalId?: string | null;
@@ -1911,6 +2166,7 @@ type InteractionMessage = {
     metadata?: string | null;
     direction?: InteractionMessageDirection | null;
     status?: InteractionMessageStatus | null;
+    statusUpdatedAt?: number | null;
     createdAt: number;
     updatedAt: number;
     deletedAt?: number | null;
@@ -1964,6 +2220,19 @@ type CreateInteractionInput = {
     routeConfiguration?: InteractionRouteConfigurationInput | null;
     temp_isLocked?: boolean | null;
     temp_isAvailableTenantIdUnion?: string | null;
+    campaignId?: string | null;
+    flowVersion?: number | null;
+    currentCampaignFlowNodeId?: string | null;
+    flowVariables?: string | null;
+    flowStatus?: FlowRuntimeStatus | null;
+    flowRetryCount?: number | null;
+    flowReminderIndex?: number | null;
+    flowTimeoutAt?: number | null;
+    flowTimerScheduleArn?: string | null;
+    isAgentHandling?: boolean | null;
+    assignedAgentId?: string | null;
+    agentHandlingStartedAt?: number | null;
+    agentHandlingEndedAt?: number | null;
     createdAt: number;
     updatedAt: number;
     deletedAt?: number | null;
@@ -2002,6 +2271,19 @@ type UpdateInteractionInput = {
     routeConfiguration?: InteractionRouteConfigurationInput | null;
     temp_isLocked?: boolean | null;
     temp_isAvailableTenantIdUnion?: string | null;
+    campaignId?: string | null;
+    flowVersion?: number | null;
+    currentCampaignFlowNodeId?: string | null;
+    flowVariables?: string | null;
+    flowStatus?: FlowRuntimeStatus | null;
+    flowRetryCount?: number | null;
+    flowReminderIndex?: number | null;
+    flowTimeoutAt?: number | null;
+    flowTimerScheduleArn?: string | null;
+    isAgentHandling?: boolean | null;
+    assignedAgentId?: string | null;
+    agentHandlingStartedAt?: number | null;
+    agentHandlingEndedAt?: number | null;
     createdAt?: number | null;
     updatedAt?: number | null;
     deletedAt?: number | null;
@@ -2036,6 +2318,19 @@ type ModelInteractionConditionInput = {
     reportProcessingCompletedAt?: ModelIntInput | null;
     temp_isLocked?: ModelBooleanInput | null;
     temp_isAvailableTenantIdUnion?: ModelStringInput | null;
+    campaignId?: ModelIDInput | null;
+    flowVersion?: ModelIntInput | null;
+    currentCampaignFlowNodeId?: ModelIDInput | null;
+    flowVariables?: ModelStringInput | null;
+    flowStatus?: ModelFlowRuntimeStatusInput | null;
+    flowRetryCount?: ModelIntInput | null;
+    flowReminderIndex?: ModelIntInput | null;
+    flowTimeoutAt?: ModelIntInput | null;
+    flowTimerScheduleArn?: ModelStringInput | null;
+    isAgentHandling?: ModelBooleanInput | null;
+    assignedAgentId?: ModelIDInput | null;
+    agentHandlingStartedAt?: ModelIntInput | null;
+    agentHandlingEndedAt?: ModelIntInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
     deletedAt?: ModelIntInput | null;
@@ -2074,6 +2369,19 @@ type ModelInteractionFilterInput = {
     reportProcessingCompletedAt?: ModelIntInput | null;
     temp_isLocked?: ModelBooleanInput | null;
     temp_isAvailableTenantIdUnion?: ModelStringInput | null;
+    campaignId?: ModelIDInput | null;
+    flowVersion?: ModelIntInput | null;
+    currentCampaignFlowNodeId?: ModelIDInput | null;
+    flowVariables?: ModelStringInput | null;
+    flowStatus?: ModelFlowRuntimeStatusInput | null;
+    flowRetryCount?: ModelIntInput | null;
+    flowReminderIndex?: ModelIntInput | null;
+    flowTimeoutAt?: ModelIntInput | null;
+    flowTimerScheduleArn?: ModelStringInput | null;
+    isAgentHandling?: ModelBooleanInput | null;
+    assignedAgentId?: ModelIDInput | null;
+    agentHandlingStartedAt?: ModelIntInput | null;
+    agentHandlingEndedAt?: ModelIntInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
     deletedAt?: ModelIntInput | null;
@@ -2273,10 +2581,31 @@ type CreateInteractionMessageInput = {
     body?: string | null;
     metadata?: string | null;
     direction?: InteractionMessageDirection | null;
+    status?: InteractionMessageStatus | null;
+    statusUpdatedAt?: number | null;
     createdAt: number;
     updatedAt: number;
     deletedAt?: number | null;
 };
+type UpdateInteractionMessageInput = {
+    id: string;
+    externalId?: string | null;
+    endpointId?: string | null;
+    campaignId?: string | null;
+    campaignFlowNodeId?: string | null;
+    entityConversationId?: string | null;
+    interactionId?: string | null;
+    interactionAttendeeId?: string | null;
+    referenceMessageId?: string | null;
+    body?: string | null;
+    metadata?: string | null;
+    direction?: InteractionMessageDirection | null;
+    status?: InteractionMessageStatus | null;
+    statusUpdatedAt?: number | null;
+    createdAt?: number | null;
+    updatedAt?: number | null;
+    deletedAt?: number | null;
+};
 type ModelInteractionMessageConditionInput = {
     externalId?: ModelStringInput | null;
     endpointId?: ModelIDInput | null;
@@ -2289,6 +2618,8 @@ type ModelInteractionMessageConditionInput = {
     body?: ModelStringInput | null;
     metadata?: ModelStringInput | null;
     direction?: ModelInteractionMessageDirectionInput | null;
+    status?: ModelInteractionMessageStatusInput | null;
+    statusUpdatedAt?: ModelIntInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
     deletedAt?: ModelIntInput | null;
@@ -2309,6 +2640,8 @@ type ModelInteractionMessageFilterInput = {
     body?: ModelStringInput | null;
     metadata?: ModelStringInput | null;
     direction?: ModelInteractionMessageDirectionInput | null;
+    status?: ModelInteractionMessageStatusInput | null;
+    statusUpdatedAt?: ModelIntInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
     deletedAt?: ModelIntInput | null;
@@ -2374,6 +2707,14 @@ type ModelInteractionMessageDirectionInput = {
     eq?: InteractionMessageDirection | null;
     ne?: InteractionMessageDirection | null;
 };
+type ModelInteractionMessageStatusInput = {
+    eq?: InteractionMessageStatus | null;
+    ne?: InteractionMessageStatus | null;
+};
+type ModelFlowRuntimeStatusInput = {
+    eq?: FlowRuntimeStatus | null;
+    ne?: FlowRuntimeStatus | null;
+};
 type ModelInteractionProviderInput = {
     eq?: InteractionProvider | null;
     ne?: InteractionProvider | null;
@@ -2525,6 +2866,8 @@ type Ticket = {
     createdByUser?: User | null;
     createdAt: number;
     updatedAt: number;
+    updatedByUserId: string;
+    updatedByUserSessionId?: string | null;
     deletedAt?: number | null;
 };
 type TicketPriority = {
@@ -2538,6 +2881,8 @@ type TicketPriority = {
     colorCode?: string | null;
     createdAt: number;
     updatedAt: number;
+    updatedByUserId: string;
+    updatedByUserSessionId?: string | null;
     deletedAt?: number | null;
 };
 type TicketStatus = {
@@ -2552,6 +2897,8 @@ type TicketStatus = {
     colorCode?: string | null;
     createdAt: number;
     updatedAt: number;
+    updatedByUserId: string;
+    updatedByUserSessionId?: string | null;
     deletedAt?: number | null;
 };
 type TicketType = {
@@ -2565,10 +2912,13 @@ type TicketType = {
     colorCode?: string | null;
     createdAt: number;
     updatedAt: number;
+    updatedByUserId: string;
+    updatedByUserSessionId?: string | null;
     deletedAt?: number | null;
 };
 type ModelTicketConditionInput = {
     externalId?: ModelStringInput | null;
+    referenceNumber?: ModelStringInput | null;
     tenantId?: ModelIDInput | null;
     entityId?: ModelIDInput | null;
     parentEntityId?: ModelIDInput | null;
@@ -2582,6 +2932,8 @@ type ModelTicketConditionInput = {
     createdByUserId?: ModelIDInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
+    updatedByUserId?: ModelIDInput | null;
+    updatedByUserSessionId?: ModelIDInput | null;
     deletedAt?: ModelIntInput | null;
     and?: Array<ModelTicketConditionInput | null> | null;
     or?: Array<ModelTicketConditionInput | null> | null;
@@ -2590,6 +2942,7 @@ type ModelTicketConditionInput = {
 type ModelTicketFilterInput = {
     id?: ModelIDInput | null;
     externalId?: ModelStringInput | null;
+    referenceNumber?: ModelStringInput | null;
     tenantId?: ModelIDInput | null;
     entityId?: ModelIDInput | null;
     parentEntityId?: ModelIDInput | null;
@@ -2603,6 +2956,8 @@ type ModelTicketFilterInput = {
     createdByUserId?: ModelIDInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
+    updatedByUserId?: ModelIDInput | null;
+    updatedByUserSessionId?: ModelIDInput | null;
     deletedAt?: ModelIntInput | null;
     and?: Array<ModelTicketFilterInput | null> | null;
     or?: Array<ModelTicketFilterInput | null> | null;
@@ -2617,6 +2972,8 @@ type ModelTicketPriorityConditionInput = {
     colorCode?: ModelStringInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
+    updatedByUserId?: ModelIDInput | null;
+    updatedByUserSessionId?: ModelIDInput | null;
     deletedAt?: ModelIntInput | null;
     and?: Array<ModelTicketPriorityConditionInput | null> | null;
     or?: Array<ModelTicketPriorityConditionInput | null> | null;
@@ -2632,6 +2989,8 @@ type ModelTicketPriorityFilterInput = {
     colorCode?: ModelStringInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
+    updatedByUserId?: ModelIDInput | null;
+    updatedByUserSessionId?: ModelIDInput | null;
     deletedAt?: ModelIntInput | null;
     and?: Array<ModelTicketPriorityFilterInput | null> | null;
     or?: Array<ModelTicketPriorityFilterInput | null> | null;
@@ -2647,6 +3006,8 @@ type ModelTicketStatusConditionInput = {
     colorCode?: ModelStringInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
+    updatedByUserId?: ModelIDInput | null;
+    updatedByUserSessionId?: ModelIDInput | null;
     deletedAt?: ModelIntInput | null;
     and?: Array<ModelTicketStatusConditionInput | null> | null;
     or?: Array<ModelTicketStatusConditionInput | null> | null;
@@ -2663,6 +3024,8 @@ type ModelTicketStatusFilterInput = {
     colorCode?: ModelStringInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
+    updatedByUserId?: ModelIDInput | null;
+    updatedByUserSessionId?: ModelIDInput | null;
     deletedAt?: ModelIntInput | null;
     and?: Array<ModelTicketStatusFilterInput | null> | null;
     or?: Array<ModelTicketStatusFilterInput | null> | null;
@@ -2677,6 +3040,8 @@ type ModelTicketTypeConditionInput = {
     colorCode?: ModelStringInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
+    updatedByUserId?: ModelIDInput | null;
+    updatedByUserSessionId?: ModelIDInput | null;
     deletedAt?: ModelIntInput | null;
     and?: Array<ModelTicketTypeConditionInput | null> | null;
     or?: Array<ModelTicketTypeConditionInput | null> | null;
@@ -2692,6 +3057,8 @@ type ModelTicketTypeFilterInput = {
     colorCode?: ModelStringInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
+    updatedByUserId?: ModelIDInput | null;
+    updatedByUserSessionId?: ModelIDInput | null;
     deletedAt?: ModelIntInput | null;
     and?: Array<ModelTicketTypeFilterInput | null> | null;
     or?: Array<ModelTicketTypeFilterInput | null> | null;
@@ -2718,9 +3085,10 @@ declare class CommonService {
 }
 
 declare const FIELDS_ENTITY_TYPE = "\n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n";
-declare const FIELDS_ENTITY = "\n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n";
-declare const FIELDS_ENTITY_EXPANDED = "\n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    parent {\n      id\n      externalId\n      tenantId\n      entityTypeId\n      name\n      image {\n        key\n        bucket\n        location\n      }\n      isOrganization\n      email\n      phoneNumber {\n        countryCode\n        dialCode\n        e164Number\n        internationalNumber\n        nationalNumber\n        number\n      }\n      phoneNumberE164\n      createdAt\n      updatedAt\n      blockedAt\n      deletedAt\n    }\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    isOrganization\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n";
-declare const FIELDS_ENTITY_MINIMAL = "\n    id\n    externalId\n    tenantId\n    entityTypeId\n    metadata\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n";
+declare const FIELDS_ENTITY_TYPE_EXPANDED = "\n  \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n  entityFields\n  organizationFields\n";
+declare const FIELDS_ENTITY = "\n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n    updatedByUserId\n    updatedByUserSessionId\n";
+declare const FIELDS_ENTITY_EXPANDED = "\n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    parent {\n      id\n      externalId\n      tenantId\n      entityTypeId\n      name\n      image {\n        key\n        bucket\n        location\n      }\n      isOrganization\n      email\n      phoneNumber {\n        countryCode\n        dialCode\n        e164Number\n        internationalNumber\n        nationalNumber\n        number\n      }\n      phoneNumberE164\n      createdAt\n      updatedAt\n      blockedAt\n      deletedAt\n    }\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    isOrganization\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n    updatedByUserId\n    updatedByUserSessionId\n";
+declare const FIELDS_ENTITY_MINIMAL = "\n    id\n    externalId\n    tenantId\n    entityTypeId\n    metadata\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n    updatedByUserId\n    updatedByUserSessionId\n";
 type __SubscriptionContainer$5 = {
     OnEntityById: Entity;
 };
@@ -2742,9 +3110,9 @@ declare class EntityService {
 type __SubscriptionContainer$4 = {
     OnEntityConversationByTenantId: EntityConversation;
 };
-declare const FIELDS_ENTITY_CONVERSATION = "\n  id\n  tenantId\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n  }\n  entityAddress\n  interactionWidgetId\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n";
+declare const FIELDS_ENTITY_CONVERSATION = "\n  id\n  tenantId\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n    updatedByUserId\n    updatedByUserSessionId\n\n  }\n  entityAddress\n  interactionWidgetId\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n";
 declare const FIELDS_ENTITY_CONVERSATION_MINIMAL = "\n  id\n  tenantId\n  entityId\n  entityAddress\n  interactionWidgetId\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n";
-declare const FIELDS_ENTITY_CONVERSATION_EXPANDED = "\n  id\n  tenantId\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n  }\n  entityAddress\n  interactionWidgetId\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n  interactions (limit: 1, sortDirection: DESC) {\n    items {\n      \n    id\n    tenantId\n    widgetId\n    endpointId\n    entityConversationId\n    entityId\n    teamId\n    hostId\n    host {\n      \n  id\n  interactionId\n  entityId\n  teamId\n  userId\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    createdAt\n    updatedAt\n    deletedAt\n\n    }\n    nextToken\n  }\n  messages (limit: 1, sortDirection: DESC) {\n    items {\n      \n  id\n  externalId\n  endpointId\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  body\n  metadata\n  referenceMessageId\n  direction\n  status\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n\n    }\n    nextToken\n  }\n";
+declare const FIELDS_ENTITY_CONVERSATION_EXPANDED = "\n  id\n  tenantId\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n    updatedByUserId\n    updatedByUserSessionId\n\n  }\n  entityAddress\n  interactionWidgetId\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n  interactions (limit: 1, sortDirection: DESC) {\n    items {\n      \n    id\n    tenantId\n    widgetId\n    endpointId\n    entityConversationId\n    entityId\n    teamId\n    hostId\n    host {\n      \n  id\n  interactionId\n  entityId\n  teamId\n  userId\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    campaignId\n    flowVersion\n    currentCampaignFlowNodeId\n    flowVariables\n    flowStatus\n    flowRetryCount\n    flowReminderIndex\n    flowTimeoutAt\n    flowTimerScheduleArn\n    isAgentHandling\n    assignedAgentId\n    agentHandlingStartedAt\n    agentHandlingEndedAt\n    createdAt\n    updatedAt\n    deletedAt\n\n    }\n    nextToken\n  }\n  messages (limit: 1, sortDirection: DESC) {\n    items {\n      \n  id\n  externalId\n  endpointId\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  body\n  metadata\n  referenceMessageId\n  direction\n  status\n  statusUpdatedAt\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n\n    }\n    nextToken\n  }\n";
 declare class EntityConversationService {
     private readonly appSyncService;
     constructor(appSyncService: AppSyncHelperService);
@@ -2766,15 +3134,15 @@ type __SubscriptionContainer$3 = {
     OnInteractionMessageByEntityConversationId: InteractionMessage;
 };
 declare const FIELDS_INTERACTION_HOST = "\n  id\n  interactionId\n  entityId\n  teamId\n  userId\n  createdAt\n  updatedAt\n  deletedAt\n";
-declare const FIELDS_INTERACTION_MINIMAL = "\n    id\n    tenantId\n    widgetId\n    endpointId\n    entityConversationId\n    entityId\n    teamId\n    hostId\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    createdAt\n    updatedAt\n    deletedAt\n";
-declare const FIELDS_INTERACTION = "\n    id\n    tenantId\n    widgetId\n    endpointId\n    entityConversationId\n    entityId\n    teamId\n    hostId\n    host {\n      \n  id\n  interactionId\n  entityId\n  teamId\n  userId\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    createdAt\n    updatedAt\n    deletedAt\n";
-declare const FIELDS_INTERACTION_EXPANDED = "\n    id\n    tenantId\n    widgetId\n    widget {\n      \n    id\n    tenantId\n    channel\n    provider\n    providerAccountId\n    name\n    description\n    configuration\n    isRecordingEnabledByDefault\n    isRecordingEnabledOnDemand\n    isTranscriptionEnabledByDefault\n    isTranscriptionEnabledOnDemand\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    createdAt\n    updatedAt\n    deletedAt\n\n    }\n    endpointId\n    endpoint {\n      \n  id\n  externalId\n  tenantId\n  widgetId\n  address\n  configuration\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    entityConversationId\n    entityConversation {\n      id\n      tenantId\n      entityId\n      entityAddress\n      interactionChannel\n      interactionProvider\n      isCampaignEngaged\n      campaignId\n      lastCampaignFlowNodeId\n      lastInteractionMessageId\n      metadata\n      lastActivityAt\n      lastMessageAt\n      archivedAt\n      blockedAt\n      createdAt\n      updatedAt\n      deletedAt\n    }\n    entityId\n    entity {\n      \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n    }\n    teamId\n    team {\n      \n  id\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  ticketFields\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    hostId\n    host {\n      \n  id\n  interactionId\n  entityId\n  teamId\n  userId\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    createdAt\n    updatedAt\n    deletedAt\n";
-declare const FIELDS_INTERACTION_INVITEE = "\n  id\n  interactionId\n  interaction {\n    \n    id\n    tenantId\n    widgetId\n    endpointId\n    entityConversationId\n    entityId\n    teamId\n    hostId\n    host {\n      \n  id\n  interactionId\n  entityId\n  teamId\n  userId\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    createdAt\n    updatedAt\n    deletedAt\n\n  }\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    metadata\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n  }\n  teamId\n  userId\n  isAdministrator\n  temp_expiringAt\n  expiredAt\n  createdAt\n  updatedAt\n  deletedAt\n";
+declare const FIELDS_INTERACTION_MINIMAL = "\n    id\n    tenantId\n    widgetId\n    endpointId\n    entityConversationId\n    entityId\n    teamId\n    hostId\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    campaignId\n    flowVersion\n    currentCampaignFlowNodeId\n    flowVariables\n    flowStatus\n    flowRetryCount\n    flowReminderIndex\n    flowTimeoutAt\n    flowTimerScheduleArn\n    isAgentHandling\n    assignedAgentId\n    agentHandlingStartedAt\n    agentHandlingEndedAt\n    createdAt\n    updatedAt\n    deletedAt\n";
+declare const FIELDS_INTERACTION = "\n    id\n    tenantId\n    widgetId\n    endpointId\n    entityConversationId\n    entityId\n    teamId\n    hostId\n    host {\n      \n  id\n  interactionId\n  entityId\n  teamId\n  userId\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    campaignId\n    flowVersion\n    currentCampaignFlowNodeId\n    flowVariables\n    flowStatus\n    flowRetryCount\n    flowReminderIndex\n    flowTimeoutAt\n    flowTimerScheduleArn\n    isAgentHandling\n    assignedAgentId\n    agentHandlingStartedAt\n    agentHandlingEndedAt\n    createdAt\n    updatedAt\n    deletedAt\n";
+declare const FIELDS_INTERACTION_EXPANDED = "\n    id\n    tenantId\n    widgetId\n    widget {\n      \n    id\n    tenantId\n    channel\n    provider\n    providerAccountId\n    name\n    description\n    configuration\n    isRecordingEnabledByDefault\n    isRecordingEnabledOnDemand\n    isTranscriptionEnabledByDefault\n    isTranscriptionEnabledOnDemand\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    createdAt\n    updatedAt\n    deletedAt\n    updatedByUserId\n    updatedByUserSessionId\n\n    }\n    endpointId\n    endpoint {\n      \n  id\n  externalId\n  tenantId\n  widgetId\n  address\n  configuration\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    entityConversationId\n    entityConversation {\n      id\n      tenantId\n      entityId\n      entityAddress\n      interactionChannel\n      interactionProvider\n      isCampaignEngaged\n      campaignId\n      lastCampaignFlowNodeId\n      lastInteractionMessageId\n      metadata\n      lastActivityAt\n      lastMessageAt\n      archivedAt\n      blockedAt\n      createdAt\n      updatedAt\n      deletedAt\n    }\n    entityId\n    entity {\n      \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n    updatedByUserId\n    updatedByUserSessionId\n\n    }\n    teamId\n    team {\n      \n  id\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  ticketFields\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    hostId\n    host {\n      \n  id\n  interactionId\n  entityId\n  teamId\n  userId\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    campaignId\n    flowVersion\n    currentCampaignFlowNodeId\n    flowVariables\n    flowStatus\n    flowRetryCount\n    flowReminderIndex\n    flowTimeoutAt\n    flowTimerScheduleArn\n    isAgentHandling\n    assignedAgentId\n    agentHandlingStartedAt\n    agentHandlingEndedAt\n    createdAt\n    updatedAt\n    deletedAt\n";
+declare const FIELDS_INTERACTION_INVITEE = "\n  id\n  interactionId\n  interaction {\n    \n    id\n    tenantId\n    widgetId\n    endpointId\n    entityConversationId\n    entityId\n    teamId\n    hostId\n    host {\n      \n  id\n  interactionId\n  entityId\n  teamId\n  userId\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    campaignId\n    flowVersion\n    currentCampaignFlowNodeId\n    flowVariables\n    flowStatus\n    flowRetryCount\n    flowReminderIndex\n    flowTimeoutAt\n    flowTimerScheduleArn\n    isAgentHandling\n    assignedAgentId\n    agentHandlingStartedAt\n    agentHandlingEndedAt\n    createdAt\n    updatedAt\n    deletedAt\n\n  }\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    metadata\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n    updatedByUserId\n    updatedByUserSessionId\n\n  }\n  teamId\n  userId\n  isAdministrator\n  temp_expiringAt\n  expiredAt\n  createdAt\n  updatedAt\n  deletedAt\n";
 declare const FIELDS_INTERACTION_ATTENDEE = "\n    id\n    interactionId\n    entityId\n    interactionWidgetSessionId\n    teamId\n    userId\n    userSessionId\n    name\n    metadata\n    customFields\n    isAdministrator\n    joinedAt\n    exitedAt\n    createdAt\n    updatedAt\n    deletedAt\n";
-declare const FIELDS_INTERACTION_ATTENDEE_EXPANDED = "\n    id\n    interactionId\n    entityId\n    entity {\n      \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n    }\n    interactionWidgetSessionId\n    teamId\n    team {\n      \n  id\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  ticketFields\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    userId\n    user {\n      \n  id\n  externalId\n  tenantId\n  email\n  name\n  image {\n    key\n    bucket\n    location\n  }\n  phoneNumber {\n    \n  countryCode\n  dialCode\n  e164Number\n  internationalNumber\n  nationalNumber\n  number\n\n  }\n  preferences {\n    timezoneName\n    language {\n      \n  code\n  nameEn\n  nameLocal\n\n    }\n  }\n  notificationSettings {\n    allowPush\n    allowEmail\n    allowSMS\n    allowWhatsApp\n  }\n  type\n  activatedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n\n    }\n    userSessionId\n    name\n    metadata\n    customFields\n    isAdministrator\n    joinedAt\n    exitedAt\n    createdAt\n    updatedAt\n    deletedAt\n";
+declare const FIELDS_INTERACTION_ATTENDEE_EXPANDED = "\n    id\n    interactionId\n    entityId\n    entity {\n      \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n    updatedByUserId\n    updatedByUserSessionId\n\n    }\n    interactionWidgetSessionId\n    teamId\n    team {\n      \n  id\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  ticketFields\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    userId\n    user {\n      \n  id\n  externalId\n  tenantId\n  email\n  name\n  image {\n    key\n    bucket\n    location\n  }\n  phoneNumber {\n    \n  countryCode\n  dialCode\n  e164Number\n  internationalNumber\n  nationalNumber\n  number\n\n  }\n  preferences {\n    timezoneName\n    language {\n      \n  code\n  nameEn\n  nameLocal\n\n    }\n  }\n  notificationSettings {\n    allowPush\n    allowEmail\n    allowSMS\n    allowWhatsApp\n  }\n  type\n  activatedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n\n    }\n    userSessionId\n    name\n    metadata\n    customFields\n    isAdministrator\n    joinedAt\n    exitedAt\n    createdAt\n    updatedAt\n    deletedAt\n";
 declare const FIELDS_INTERACTION_MESSAGE_ATTACHMENT = "\n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n";
-declare const FIELDS_INTERACTION_MESSAGE = "\n  id\n  externalId\n  endpointId\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  body\n  metadata\n  referenceMessageId\n  direction\n  status\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n";
-declare const FIELDS_INTERACTION_MESSAGE_EXPANDED = "\n  id\n  externalId\n  endpointId\n  endpoint {\n    \n  id\n  externalId\n  tenantId\n  widgetId\n  address\n  configuration\n  createdAt\n  updatedAt\n  deletedAt\n\n  }\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  interactionAttendee {\n    \n    id\n    interactionId\n    entityId\n    interactionWidgetSessionId\n    teamId\n    userId\n    userSessionId\n    name\n    metadata\n    customFields\n    isAdministrator\n    joinedAt\n    exitedAt\n    createdAt\n    updatedAt\n    deletedAt\n\n  }\n  body\n  metadata\n  referenceMessageId\n  direction\n  status\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n";
+declare const FIELDS_INTERACTION_MESSAGE = "\n  id\n  externalId\n  endpointId\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  body\n  metadata\n  referenceMessageId\n  direction\n  status\n  statusUpdatedAt\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n";
+declare const FIELDS_INTERACTION_MESSAGE_EXPANDED = "\n  id\n  externalId\n  endpointId\n  endpoint {\n    \n  id\n  externalId\n  tenantId\n  widgetId\n  address\n  configuration\n  createdAt\n  updatedAt\n  deletedAt\n\n  }\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  interactionAttendee {\n    \n    id\n    interactionId\n    entityId\n    interactionWidgetSessionId\n    teamId\n    userId\n    userSessionId\n    name\n    metadata\n    customFields\n    isAdministrator\n    joinedAt\n    exitedAt\n    createdAt\n    updatedAt\n    deletedAt\n\n  }\n  body\n  metadata\n  referenceMessageId\n  direction\n  status\n  statusUpdatedAt\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n";
 declare class InteractionService {
     private readonly appSyncService;
     newInteractionInviteObservable$: BehaviorSubject<any>;
@@ -2794,7 +3162,7 @@ declare class InteractionService {
     ListInteractionAttendeesByInteractionIdAndEntityId(interactionId: string, entityId?: ModelIDKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionAttendeeFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionAttendee>>;
     ListInteractionAttendeesByInteractionIdAndUserId(interactionId: string, userId?: ModelIDKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionAttendeeFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionAttendee>>;
     ListInteractionMessagesByEntityConversationId(entityConversationId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionMessage>>;
-    ListInteractionMessagesByExternalMessageId(externalMessageId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionMessage>>;
+    ListInteractionMessagesByExternalId(externalId: string, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionMessage>>;
     ListInteractionMessagesByInteractionAttendeeId(interactionAttendeeId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionMessage>>;
     ListInteractionMessageAttachmentsByInteractionMessageId(interactionMessageId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageAttachmentFilterInput, limit?: number, nextToken?: string): Promise<List<InteractionMessageAttachment>>;
     OnInteractionByEntityIdListener(entityId: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer$3, 'OnInteractionByEntityId'>>>;
@@ -2804,7 +3172,10 @@ declare class InteractionService {
     static ɵprov: i0.ɵɵInjectableDeclaration<InteractionService>;
 }
 
-declare const FIELDS_INTERACTION_ENDPOINT = "\n  id\n  externalId\n  tenantId\n  widgetId\n  address\n  configuration\n  sellPrice {\n    currency\n    upfrontCost\n    monthlyCost\n    inboundCost\n    outboundCost\n  }\n  documents {\n    fileName\n    documentType\n    contentType\n  }\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n";
+declare const FIELDS_INTERACTION_ENDPOINT_RECORDING_CONFIG = "\n  mode\n  notify\n  audioMediaName\n  audioUrl\n";
+declare const FIELDS_INTERACTION_ENDPOINT_WORKING_HOURS_ACTION_CONFIG = "\n  duringHours {\n    \n  action\n  audioMediaName\n  audioUrl\n\n  }\n  afterHours {\n    \n  action\n  audioMediaName\n  audioUrl\n\n  }\n  whenClosed {\n    \n  action\n  audioMediaName\n  audioUrl\n\n  }\n";
+declare const FIELDS_INTERACTION_ENDPOINT_ROUTING_CONFIG = "\n  answeringRoles\n  knownCallerStrategy\n  unknownCallerStrategy\n  ifNoPickup {\n    \n  action\n  audioMediaName\n  audioUrl\n\n  }\n  escalationRoles\n  noAnswer {\n    \n  action\n  audioMediaName\n  audioUrl\n\n  }\n";
+declare const FIELDS_INTERACTION_ENDPOINT = "\n  id\n  externalId\n  tenantId\n  widgetId\n  address\n  configuration\n  recordingConfig {\n    \n  mode\n  notify\n  audioMediaName\n  audioUrl\n\n  }\n  workingHoursActionConfig {\n    \n  duringHours {\n    \n  action\n  audioMediaName\n  audioUrl\n\n  }\n  afterHours {\n    \n  action\n  audioMediaName\n  audioUrl\n\n  }\n  whenClosed {\n    \n  action\n  audioMediaName\n  audioUrl\n\n  }\n\n  }\n  routingConfig {\n    \n  answeringRoles\n  knownCallerStrategy\n  unknownCallerStrategy\n  ifNoPickup {\n    \n  action\n  audioMediaName\n  audioUrl\n\n  }\n  escalationRoles\n  noAnswer {\n    \n  action\n  audioMediaName\n  audioUrl\n\n  }\n\n  }\n  # buyPrice is intentionally not selected here \u2014 it is our cost, not the tenant's price.\n  sellPrice {\n    \n  currency\n  upfrontCost\n  monthlyCost\n  inboundCost\n  outboundCost\n\n  }\n  documents {\n    fileName\n    documentType\n    contentType\n    file {\n      key\n      bucket\n      location\n    }\n  }\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n";
 declare const FIELDS_INTERACTION_ENDPOINT_MINIMAL = "\n  id\n  externalId\n  tenantId\n  widgetId\n  address\n  configuration\n  createdAt\n  updatedAt\n  deletedAt\n";
 declare class InteractionEndpointService {
     private readonly appSyncService;
@@ -2818,7 +3189,8 @@ declare class InteractionEndpointService {
     static ɵprov: i0.ɵɵInjectableDeclaration<InteractionEndpointService>;
 }
 
-declare const FIELDS_INTERACTION_WIDGET = "\n    id\n    tenantId\n    channel\n    provider\n    providerAccountId\n    name\n    description\n    configuration\n    isRecordingEnabledByDefault\n    isRecordingEnabledOnDemand\n    isTranscriptionEnabledByDefault\n    isTranscriptionEnabledOnDemand\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    createdAt\n    updatedAt\n    deletedAt\n";
+declare const FIELDS_INTERACTION_WIDGET = "\n    id\n    tenantId\n    channel\n    provider\n    providerAccountId\n    name\n    description\n    configuration\n    isRecordingEnabledByDefault\n    isRecordingEnabledOnDemand\n    isTranscriptionEnabledByDefault\n    isTranscriptionEnabledOnDemand\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    createdAt\n    updatedAt\n    deletedAt\n    updatedByUserId\n    updatedByUserSessionId\n";
+declare const FIELDS_INTERACTION_WIDGET_SESSION = "\n    id\n    tenantId\n    widgetId\n    entityId\n    ipDetails\n    createdAt\n    updatedAt\n";
 declare const FIELDS_INTERACTION_WIDGET_USER_SETTING = "\n    id\n    widgetId\n    userId\n    configuration\n    allowOverride\n    createdAt\n    updatedAt\n    deletedAt\n    updatedByUserId\n    updatedByUserSessionId\n";
 declare class InteractionWidgetService {
     private readonly appSyncService;
@@ -2843,9 +3215,12 @@ declare class TeamService {
     static ɵprov: i0.ɵɵInjectableDeclaration<TeamService>;
 }
 
-declare const FIELDS_TENANT = "\n  id\n  externalId\n  tenantDomain\n  organizationName\n  websiteURL\n  image {\n    key\n    bucket\n    location\n  }\n  preferences {\n    timezoneName\n    language {\n      \n  code\n  nameEn\n  nameLocal\n\n    }\n    allowUserToChangePreferences\n  }\n  security {\n    domainValidationTokenExpiry\n    userValidationTokenExpiry\n    secretTokenExpiry\n    sessionTokenExpiry\n    sessionIdleTimeout\n  }\n  activatedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n";
-declare const FIELDS_TENANT_MINIMAL = "\n  id\n  externalId\n  tenantDomain\n  organizationName\n  websiteURL\n  image {\n    key\n    bucket\n    location\n  }\n  preferences {\n    timezoneName\n    language {\n      \n  code\n  nameEn\n  nameLocal\n\n    }\n    allowUserToChangePreferences\n  }\n  activatedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n";
-declare const FIELDS_TENANT_EXPANDED = "\n  id\n  externalId\n  tenantDomain\n  organizationName\n  websiteURL\n  image {\n    key\n    bucket\n    location\n  }\n  billingInformation {\n    companyName\n    address\n    state\n    city\n    postalCode\n    country {\n      \n  code\n  nameEn\n  nameLocal\n  currency {\n    code\n    nameEn\n  }\n  officialLanguage {\n    \n  code\n  nameEn\n  nameLocal\n\n  }\n  callingCode\n  region\n  flag\n\n    }\n    companyIdentificationNumber\n    taxIdentificationNumber\n  }\n  contactInformation {\n    name\n    email\n    phoneNumber {\n      \n  countryCode\n  dialCode\n  e164Number\n  internationalNumber\n  nationalNumber\n  number\n\n    }\n    address\n    state\n    city\n    postalCode\n    country {\n      \n  code\n  nameEn\n  nameLocal\n  currency {\n    code\n    nameEn\n  }\n  officialLanguage {\n    \n  code\n  nameEn\n  nameLocal\n\n  }\n  callingCode\n  region\n  flag\n\n    }\n  }\n  preferences {\n    timezoneName\n    language {\n      \n  code\n  nameEn\n  nameLocal\n\n    }\n    allowUserToChangePreferences\n  }\n  ssoConfiguration {\n    provider\n    protocol\n    displayName\n    configuration\n    isEnabled\n    isDefaultLoginMode\n  }\n  security {\n    domainValidationTokenExpiry\n    userValidationTokenExpiry\n    secretTokenExpiry\n    sessionTokenExpiry\n    sessionIdleTimeout\n  }\n  activatedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n";
+declare const FIELDS_TENANT_PREFERENCES = "\n  timezoneName\n  language {\n    \n  code\n  nameEn\n  nameLocal\n\n  }\n  allowUserToChangePreferences\n  brandColor\n  workingHours {\n    timezone\n    days {\n      day\n      open\n      start\n      end\n    }\n  }\n  availabilityConfig {\n    customStatuses {\n      key\n      name\n      colour\n      available\n    }\n    allowDialUnsavedNumber\n    acwTime\n    ringtone\n  }\n  recordingExcludedUserIds\n";
+declare const FIELDS_TENANT_PROFILE = "\n  businessType\n  industry\n  teamSize\n  goals\n";
+declare const FIELDS_TENANT_ONBOARDING = "\n  status\n  currentStep\n  completedSteps\n  startedAt\n  completedAt\n";
+declare const FIELDS_TENANT = "\n  id\n  externalId\n  externalCrmProvider\n  tenantDomain\n  organizationName\n  websiteURL\n  image {\n    key\n    bucket\n    location\n  }\n  preferences {\n    \n  timezoneName\n  language {\n    \n  code\n  nameEn\n  nameLocal\n\n  }\n  allowUserToChangePreferences\n  brandColor\n  workingHours {\n    timezone\n    days {\n      day\n      open\n      start\n      end\n    }\n  }\n  availabilityConfig {\n    customStatuses {\n      key\n      name\n      colour\n      available\n    }\n    allowDialUnsavedNumber\n    acwTime\n    ringtone\n  }\n  recordingExcludedUserIds\n\n  }\n  security {\n    domainValidationTokenExpiry\n    userValidationTokenExpiry\n    secretTokenExpiry\n    sessionTokenExpiry\n    sessionIdleTimeout\n  }\n  profile {\n    \n  businessType\n  industry\n  teamSize\n  goals\n\n  }\n  onboarding {\n    \n  status\n  currentStep\n  completedSteps\n  startedAt\n  completedAt\n\n  }\n  activatedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n";
+declare const FIELDS_TENANT_MINIMAL = "\n  id\n  externalId\n  externalCrmProvider\n  tenantDomain\n  organizationName\n  websiteURL\n  image {\n    key\n    bucket\n    location\n  }\n  preferences {\n    \n  timezoneName\n  language {\n    \n  code\n  nameEn\n  nameLocal\n\n  }\n  allowUserToChangePreferences\n  brandColor\n  workingHours {\n    timezone\n    days {\n      day\n      open\n      start\n      end\n    }\n  }\n  availabilityConfig {\n    customStatuses {\n      key\n      name\n      colour\n      available\n    }\n    allowDialUnsavedNumber\n    acwTime\n    ringtone\n  }\n  recordingExcludedUserIds\n\n  }\n  onboarding {\n    \n  status\n  currentStep\n  completedSteps\n  startedAt\n  completedAt\n\n  }\n  activatedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n";
+declare const FIELDS_TENANT_EXPANDED = "\n  id\n  externalId\n  externalCrmProvider\n  tenantDomain\n  organizationName\n  websiteURL\n  image {\n    key\n    bucket\n    location\n  }\n  billingInformation {\n    companyName\n    address\n    state\n    city\n    postalCode\n    country {\n      \n  code\n  nameEn\n  nameLocal\n  currency {\n    code\n    nameEn\n  }\n  officialLanguage {\n    \n  code\n  nameEn\n  nameLocal\n\n  }\n  callingCode\n  region\n  flag\n\n    }\n    companyIdentificationNumber\n    taxIdentificationNumber\n    billingEmail\n    website\n  }\n  contactInformation {\n    name\n    email\n    phoneNumber {\n      \n  countryCode\n  dialCode\n  e164Number\n  internationalNumber\n  nationalNumber\n  number\n\n    }\n    address\n    state\n    city\n    postalCode\n    country {\n      \n  code\n  nameEn\n  nameLocal\n  currency {\n    code\n    nameEn\n  }\n  officialLanguage {\n    \n  code\n  nameEn\n  nameLocal\n\n  }\n  callingCode\n  region\n  flag\n\n    }\n  }\n  preferences {\n    \n  timezoneName\n  language {\n    \n  code\n  nameEn\n  nameLocal\n\n  }\n  allowUserToChangePreferences\n  brandColor\n  workingHours {\n    timezone\n    days {\n      day\n      open\n      start\n      end\n    }\n  }\n  availabilityConfig {\n    customStatuses {\n      key\n      name\n      colour\n      available\n    }\n    allowDialUnsavedNumber\n    acwTime\n    ringtone\n  }\n  recordingExcludedUserIds\n\n  }\n  ssoConfiguration {\n    provider\n    protocol\n    displayName\n    configuration\n    isEnabled\n    isDefaultLoginMode\n  }\n  security {\n    domainValidationTokenExpiry\n    userValidationTokenExpiry\n    secretTokenExpiry\n    sessionTokenExpiry\n    sessionIdleTimeout\n  }\n  profile {\n    \n  businessType\n  industry\n  teamSize\n  goals\n\n  }\n  onboarding {\n    \n  status\n  currentStep\n  completedSteps\n  startedAt\n  completedAt\n\n  }\n  activatedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n";
 declare const FIELDS_TENANT_COMPLIANCE_DOCUMENT = "\n  id\n  tenantId\n  documentName\n  documentType\n  documentNumber\n  legalEntityName\n  issuedBy\n  issueDate\n  expiryDate\n  status\n  notes\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n";
 type __SubscriptionContainer$2 = {
     OnTenantById: Tenant;
@@ -2881,7 +3256,7 @@ declare class TicketService {
     static ɵprov: i0.ɵɵInjectableDeclaration<TicketService>;
 }
 
-declare const FIELDS_USER_SESSION = "\n  id\n  tenantId\n  userId\n  ipDetails\n  status\n  teamIds\n  temp_isLocked\n  temp_isAvailableTenantIdUnion\n  createdAt\n  updatedAt\n  expiryAt\n  loggedOutAt\n  blockedAt\n";
+declare const FIELDS_USER_SESSION = "\n  id\n  tenantId\n  userId\n  ipDetails\n  status\n  statusKey\n  lastInteractionHandledAt\n  teamIds\n  temp_isLocked\n  temp_isAvailableTenantIdUnion\n  createdAt\n  updatedAt\n  expiryAt\n  loggedOutAt\n  blockedAt\n";
 type __SubscriptionContainer$1 = {
     OnUserSessionById: UserSession;
 };
@@ -2949,6 +3324,18 @@ declare class EncryptedStorageService {
     static ɵprov: i0.ɵɵInjectableDeclaration<EncryptedStorageService>;
 }
 
+declare class SnugdeskIPRegistryService {
+    private http;
+    private readonly IP_REGISTRY_API;
+    private readonly SESSION_KEY;
+    constructor(http: HttpClient);
+    private get cachedIPDetails();
+    private set cachedIPDetails(value);
+    getIPDetails(): Promise<any>;
+    static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskIPRegistryService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<SnugdeskIPRegistryService>;
+}
+
 declare class CleanDeep {
     static clean(obj: any): typeof obj;
 }
@@ -3098,5 +3485,5 @@ declare class InteractionMessageTemplateService {
     static ɵprov: i0.ɵɵInjectableDeclaration<InteractionMessageTemplateService>;
 }
 
-export { AMPLIFY_CONFIG, AppSyncHelperService, BillingAccountStatus, BillingAdminActionStatus, BillingAdminActionType, BillingChargeStatus, BillingCreditClass, BillingEntityStatus, BillingInvoiceStatus, BillingInvoiceType, BillingKycCaseStatus, BillingKycCaseType, BillingLedgerDirection, BillingLedgerEntryType, BillingPaymentDirection, BillingPaymentMethodStatus, BillingPaymentPurpose, BillingPaymentRail, BillingPaymentStatus, BillingPeriodType, BillingPriceBookType, BillingPricingType, BillingRatingStatus, BillingReceiptMatchStatus, BillingSubscriptionStatus, BillingTaxTreatment, CleanDeep, CommonService, CustomPipesModule, CustomValidators, DomainNamePipe, EmailConversationResolverService, EmailEntityResolverService, EncryptedStorageService, EntityConversationService, EntityService, ErrorComponent, FIELDS_COUNTRY, FIELDS_ENTITY, FIELDS_ENTITY_CONVERSATION, FIELDS_ENTITY_CONVERSATION_EXPANDED, FIELDS_ENTITY_CONVERSATION_MINIMAL, FIELDS_ENTITY_EXPANDED, FIELDS_ENTITY_MINIMAL, FIELDS_ENTITY_TYPE, FIELDS_INTERACTION, FIELDS_INTERACTION_ATTENDEE, FIELDS_INTERACTION_ATTENDEE_EXPANDED, FIELDS_INTERACTION_ENDPOINT, FIELDS_INTERACTION_ENDPOINT_MINIMAL, FIELDS_INTERACTION_EXPANDED, FIELDS_INTERACTION_HOST, FIELDS_INTERACTION_INVITEE, FIELDS_INTERACTION_MESSAGE, FIELDS_INTERACTION_MESSAGE_ATTACHMENT, FIELDS_INTERACTION_MESSAGE_EXPANDED, FIELDS_INTERACTION_MESSAGE_TEMPLATE, FIELDS_INTERACTION_MINIMAL, FIELDS_INTERACTION_WIDGET, FIELDS_INTERACTION_WIDGET_USER_SETTING, FIELDS_LANGUAGE, FIELDS_PHONE_NUMBER, FIELDS_TEAM, FIELDS_TEAM_MEMBER, FIELDS_TENANT, FIELDS_TENANT_COMPLIANCE_DOCUMENT, FIELDS_TENANT_EXPANDED, FIELDS_TENANT_MINIMAL, FIELDS_TICKET, FIELDS_TICKET_PRIORITY, FIELDS_TICKET_STATUS, FIELDS_TICKET_TYPE, FIELDS_USER, FIELDS_USER_SESSION, FooterComponent, FormatEpochTimestampPipe, InteractionChannel, InteractionContext, InteractionDirection, InteractionEndpointService, InteractionMessageDirection, InteractionMessageStatus, InteractionMessageTemplateService, InteractionProvider, InteractionRouteLogic, InteractionService, InteractionStatus, InteractionWidgetService, LoaderComponent, ModelAttributeTypes, ModelSortDirection, OpenSearchHelperService, ProcessingStatus, S3HelperService, SafeHtmlPipe, SearchInnerFieldPipe, SearchPipe, SingularizePipe, SnugdeskAuthenticationService, SnugdeskCoreModule, SnugdeskIPRegistryService, StorageType, TeamService, TenantComplianceDocumentStatus, TenantComplianceDocumentType, TenantSSOConfigurationProtocol, TenantService, TicketService, UserService, UserSessionService, UserStatus, UserType, generateReferenceNumber, provideAmplifyConfig, sanitizeHtmlBody };
-export type { AmplifyConfig, BillingAccount, BillingAdminAction, BillingAuditLog, BillingBankReceipt, BillingFxRate, BillingIdempotencyKey, BillingInvoice, BillingInvoiceLine, BillingKycCase, BillingLedgerEntry, BillingPayment, BillingPaymentMethod, BillingPlanDefinition, BillingPlatformConfig, BillingPriceBook, BillingProduct, BillingRateCard, BillingRatedCharge, BillingSubscription, BillingTaxRule, BillingUsageEvent, BillingWalletBalance, Country, CreateEntityConversationInput, CreateEntityInput, CreateInteractionAttendeeInput, CreateInteractionEndpointInput, CreateInteractionHostInput, CreateInteractionInput, CreateInteractionInviteeInput, CreateInteractionMessageAttachmentInput, CreateInteractionMessageInput, CreateTeamInput, CreateTeamMemberInput, CreateTenantComplianceDocumentInput, CreateTenantInput, CreateUserInput, Currency, EmailConversationFilters, EmailHeaders, EmailMessageMetadata, EncryptedStorageKeys, Entity, EntityContactPreferences, EntityConversation, EntityPreferences, EntityType, Interaction, InteractionAttendee, InteractionEndpoint, InteractionEndpointPriceDetails, InteractionEndpointRegulatoryComplianceDocument, InteractionHost, InteractionInvitee, InteractionMessage, InteractionMessageAttachment, InteractionMessageTemplate, InteractionRouteConfiguration, InteractionRouteConfigurationInput, InteractionWidget, InteractionWidgetUserSetting, Language, List, MailboxConfig, ModelBooleanInput, ModelEntityConditionInput, ModelEntityConversationConditionInput, ModelEntityConversationFilterInput, ModelEntityFilterInput, ModelEntityTypeConditionInput, ModelEntityTypeFilterInput, ModelIDInput, ModelIDKeyConditionInput, ModelIntInput, ModelIntKeyConditionInput, ModelInteractionAttendeeConditionInput, ModelInteractionAttendeeFilterInput, ModelInteractionChannelInput, ModelInteractionConditionInput, ModelInteractionContextInput, ModelInteractionDirectionInput, ModelInteractionEndpointConditionInput, ModelInteractionEndpointFilterInput, ModelInteractionFilterInput, ModelInteractionHostConditionInput, ModelInteractionHostFilterInput, ModelInteractionInviteeConditionInput, ModelInteractionInviteeFilterInput, ModelInteractionMessageAttachmentConditionInput, ModelInteractionMessageAttachmentFilterInput, ModelInteractionMessageConditionInput, ModelInteractionMessageDirectionInput, ModelInteractionMessageFilterInput, ModelInteractionProviderInput, ModelInteractionStatusInput, ModelInteractionWidgetConditionInput, ModelInteractionWidgetFilterInput, ModelInteractionWidgetUserSettingFilterInput, ModelProcessingStatusInput, ModelSizeInput, ModelStringInput, ModelStringKeyConditionInput, ModelTeamConditionInput, ModelTeamFilterInput, ModelTeamMemberConditionInput, ModelTeamMemberFilterInput, ModelTenantComplianceDocumentConditionInput, ModelTenantComplianceDocumentFilterInput, ModelTenantComplianceDocumentStatusInput, ModelTenantComplianceDocumentTypeInput, ModelTenantConditionInput, ModelTicketConditionInput, ModelTicketFilterInput, ModelTicketPriorityConditionInput, ModelTicketPriorityFilterInput, ModelTicketStatusConditionInput, ModelTicketStatusFilterInput, ModelTicketTypeConditionInput, ModelTicketTypeFilterInput, ModelUserConditionInput, ModelUserFilterInput, ModelUserSessionConditionInput, ModelUserSessionFilterInput, ModelUserStatusInput, ModelUserTypeInput, OAuthConfig, OpenSearchHit, OpenSearchResponse, PhoneNumber, S3Config, S3Credentials, S3Object, SubscriptionResponse, Team, TeamMember, Tenant, TenantBillingInformation, TenantBillingSnapshot, TenantComplianceDocument, TenantContactInformation, TenantPreferences, TenantSSOConfiguration, TenantSecurity, Ticket, TicketPriority, TicketStatus, TicketType, UpdateEntityConversationInput, UpdateEntityInput, UpdateInteractionAttendeeInput, UpdateInteractionEndpointInput, UpdateInteractionHostInput, UpdateInteractionInput, UpdateInteractionInviteeInput, UpdateTeamInput, UpdateTeamMemberInput, UpdateTenantComplianceDocumentInput, UpdateTenantInput, UpdateUserInput, UpdateUserSessionInput, User, UserNotificationSettings, UserPreferences, UserSession };
+export { AMPLIFY_CONFIG, AppSyncHelperService, BillingAccountStatus, BillingAdminActionStatus, BillingAdminActionType, BillingChargeStatus, BillingCreditClass, BillingEntityStatus, BillingInvoiceStatus, BillingInvoiceType, BillingKycCaseStatus, BillingKycCaseType, BillingLedgerDirection, BillingLedgerEntryType, BillingMode, BillingPaymentDirection, BillingPaymentMethodStatus, BillingPaymentPurpose, BillingPaymentRail, BillingPaymentStatus, BillingPeriodType, BillingPriceBookType, BillingPricingType, BillingRatingStatus, BillingReceiptMatchStatus, BillingSubscriptionStatus, BillingTaxTreatment, CleanDeep, CommonService, CustomPipesModule, CustomValidators, DomainNamePipe, EmailConversationResolverService, EmailEntityResolverService, EncryptedStorageService, EntityConversationService, EntityService, ErrorComponent, FIELDS_COUNTRY, FIELDS_ENTITY, FIELDS_ENTITY_CONVERSATION, FIELDS_ENTITY_CONVERSATION_EXPANDED, FIELDS_ENTITY_CONVERSATION_MINIMAL, FIELDS_ENTITY_EXPANDED, FIELDS_ENTITY_MINIMAL, FIELDS_ENTITY_TYPE, FIELDS_ENTITY_TYPE_EXPANDED, FIELDS_INTERACTION, FIELDS_INTERACTION_ATTENDEE, FIELDS_INTERACTION_ATTENDEE_EXPANDED, FIELDS_INTERACTION_ENDPOINT, FIELDS_INTERACTION_ENDPOINT_MINIMAL, FIELDS_INTERACTION_ENDPOINT_RECORDING_CONFIG, FIELDS_INTERACTION_ENDPOINT_ROUTING_CONFIG, FIELDS_INTERACTION_ENDPOINT_WORKING_HOURS_ACTION_CONFIG, FIELDS_INTERACTION_EXPANDED, FIELDS_INTERACTION_HOST, FIELDS_INTERACTION_INVITEE, FIELDS_INTERACTION_MESSAGE, FIELDS_INTERACTION_MESSAGE_ATTACHMENT, FIELDS_INTERACTION_MESSAGE_EXPANDED, FIELDS_INTERACTION_MESSAGE_TEMPLATE, FIELDS_INTERACTION_MINIMAL, FIELDS_INTERACTION_WIDGET, FIELDS_INTERACTION_WIDGET_SESSION, FIELDS_INTERACTION_WIDGET_USER_SETTING, FIELDS_LANGUAGE, FIELDS_PHONE_NUMBER, FIELDS_TEAM, FIELDS_TEAM_MEMBER, FIELDS_TENANT, FIELDS_TENANT_COMPLIANCE_DOCUMENT, FIELDS_TENANT_EXPANDED, FIELDS_TENANT_MINIMAL, FIELDS_TENANT_ONBOARDING, FIELDS_TENANT_PREFERENCES, FIELDS_TENANT_PROFILE, FIELDS_TICKET, FIELDS_TICKET_PRIORITY, FIELDS_TICKET_STATUS, FIELDS_TICKET_TYPE, FIELDS_USER, FIELDS_USER_SESSION, FlowRuntimeStatus, FooterComponent, FormatEpochTimestampPipe, InteractionChannel, InteractionContext, InteractionDirection, InteractionEndpointService, InteractionMessageDirection, InteractionMessageStatus, InteractionMessageTemplateService, InteractionProvider, InteractionRouteLogic, InteractionService, InteractionStatus, InteractionWidgetService, LoaderComponent, ModelAttributeTypes, ModelSortDirection, OpenSearchHelperService, ProcessingStatus, RecordingMode, RecordingNotify, RoutingFallback, RoutingNoPickup, RoutingRole, RoutingStrategy, S3HelperService, SafeHtmlPipe, SearchInnerFieldPipe, SearchPipe, SingularizePipe, SnugdeskAuthenticationService, SnugdeskCoreModule, SnugdeskIPRegistryService, StorageType, TeamService, TenantComplianceDocumentStatus, TenantComplianceDocumentType, TenantExternalCrmProvider, TenantOnboardingStatus, TenantSSOConfigurationProtocol, TenantService, TicketService, UserService, UserSessionService, UserStatus, UserType, WorkingHoursFallbackAction, generateReferenceNumber, provideAmplifyConfig, sanitizeHtmlBody };
+export type { AmplifyConfig, BillingAccount, BillingAdminAction, BillingAuditLog, BillingBankReceipt, BillingFxRate, BillingIdempotencyKey, BillingInvoice, BillingInvoiceLine, BillingKycCase, BillingLedgerEntry, BillingPayment, BillingPaymentMethod, BillingPlanDefinition, BillingPlatformConfig, BillingPriceBook, BillingProduct, BillingRateCard, BillingRatedCharge, BillingSubscription, BillingTaxRule, BillingUsageEvent, BillingWalletBalance, Country, CreateEntityConversationInput, CreateEntityInput, CreateInteractionAttendeeInput, CreateInteractionEndpointInput, CreateInteractionHostInput, CreateInteractionInput, CreateInteractionInviteeInput, CreateInteractionMessageAttachmentInput, CreateInteractionMessageInput, CreateTeamInput, CreateTeamMemberInput, CreateTenantComplianceDocumentInput, CreateTenantInput, CreateUserInput, Currency, EmailConversationFilters, EmailHeaders, EmailMessageMetadata, EncryptedStorageKeys, Entity, EntityContactPreferences, EntityConversation, EntityPreferences, EntityType, Interaction, InteractionAttendee, InteractionAttendeeConnection, InteractionEndpoint, InteractionEndpointPriceDetails, InteractionEndpointRecordingConfig, InteractionEndpointRegulatoryComplianceDocument, InteractionEndpointRoutingAction, InteractionEndpointRoutingConfig, InteractionEndpointRoutingFirstAction, InteractionEndpointWorkingHoursAction, InteractionEndpointWorkingHoursActionConfig, InteractionHost, InteractionInvitee, InteractionMessage, InteractionMessageAttachment, InteractionMessageTemplate, InteractionRouteConfiguration, InteractionRouteConfigurationInput, InteractionWidget, InteractionWidgetSession, InteractionWidgetUserSetting, Language, List, MailboxConfig, ModelBooleanInput, ModelEntityConditionInput, ModelEntityConversationConditionInput, ModelEntityConversationFilterInput, ModelEntityFilterInput, ModelEntityTypeConditionInput, ModelEntityTypeFilterInput, ModelFlowRuntimeStatusInput, ModelIDInput, ModelIDKeyConditionInput, ModelIntInput, ModelIntKeyConditionInput, ModelInteractionAttendeeConditionInput, ModelInteractionAttendeeFilterInput, ModelInteractionChannelInput, ModelInteractionConditionInput, ModelInteractionContextInput, ModelInteractionDirectionInput, ModelInteractionEndpointConditionInput, ModelInteractionEndpointFilterInput, ModelInteractionFilterInput, ModelInteractionHostConditionInput, ModelInteractionHostFilterInput, ModelInteractionInviteeConditionInput, ModelInteractionInviteeFilterInput, ModelInteractionMessageAttachmentConditionInput, ModelInteractionMessageAttachmentFilterInput, ModelInteractionMessageConditionInput, ModelInteractionMessageDirectionInput, ModelInteractionMessageFilterInput, ModelInteractionMessageStatusInput, ModelInteractionProviderInput, ModelInteractionStatusInput, ModelInteractionWidgetConditionInput, ModelInteractionWidgetFilterInput, ModelInteractionWidgetSessionFilterInput, ModelInteractionWidgetUserSettingFilterInput, ModelProcessingStatusInput, ModelSizeInput, ModelStringInput, ModelStringKeyConditionInput, ModelTeamConditionInput, ModelTeamFilterInput, ModelTeamMemberConditionInput, ModelTeamMemberFilterInput, ModelTenantComplianceDocumentConditionInput, ModelTenantComplianceDocumentFilterInput, ModelTenantComplianceDocumentStatusInput, ModelTenantComplianceDocumentTypeInput, ModelTenantConditionInput, ModelTenantExternalCrmProviderInput, ModelTenantFilterInput, ModelTicketConditionInput, ModelTicketFilterInput, ModelTicketPriorityConditionInput, ModelTicketPriorityFilterInput, ModelTicketStatusConditionInput, ModelTicketStatusFilterInput, ModelTicketTypeConditionInput, ModelTicketTypeFilterInput, ModelUserConditionInput, ModelUserFilterInput, ModelUserSessionConditionInput, ModelUserSessionFilterInput, ModelUserStatusInput, ModelUserTypeInput, OAuthConfig, OpenSearchHit, OpenSearchResponse, PhoneNumber, S3Config, S3Credentials, S3Object, SubscriptionResponse, Team, TeamMember, Tenant, TenantAvailabilityCallingConfig, TenantAvailabilityStatus, TenantBillingInformation, TenantBillingSnapshot, TenantComplianceDocument, TenantContactInformation, TenantOnboarding, TenantPreferences, TenantProfile, TenantSSOConfiguration, TenantSecurity, TenantWorkingHours, TenantWorkingHoursDay, Ticket, TicketPriority, TicketStatus, TicketType, UpdateEntityConversationInput, UpdateEntityInput, UpdateInteractionAttendeeInput, UpdateInteractionEndpointInput, UpdateInteractionHostInput, UpdateInteractionInput, UpdateInteractionInviteeInput, UpdateInteractionMessageInput, UpdateTeamInput, UpdateTeamMemberInput, UpdateTenantComplianceDocumentInput, UpdateTenantInput, UpdateUserInput, UpdateUserSessionInput, User, UserNotificationSettings, UserPreferences, UserSession };