@snugdesk/core 0.2.31 → 0.2.33

package/index.d.ts

@@ -359,6 +359,7 @@ type S3Object = {
 };
 declare enum ProcessingStatus {
     PENDING = "PENDING",
+    IN_PROGRESS = "IN_PROGRESS",
     SUCCESS = "SUCCESS",
     FAILED = "FAILED",
     RETRYING = "RETRYING"
@@ -1284,6 +1285,10 @@ declare enum InteractionDirection {
     IN = "IN",
     OUT = "OUT"
 }
+declare enum InteractionMessageDirection {
+    IN = "IN",
+    OUT = "OUT"
+}
 declare enum InteractionStatus {
     INITIATED = "INITIATED",
     QUEUED = "QUEUED",
@@ -1433,6 +1438,7 @@ type InteractionMessage = {
     referenceMessageId?: string | null;
     body?: string | null;
     metadata?: string | null;
+    direction?: InteractionMessageDirection | null;
     createdAt: number;
     updatedAt: number;
     deletedAt?: number | null;
@@ -1794,6 +1800,7 @@ type CreateInteractionMessageInput = {
     referenceMessageId?: string | null;
     body?: string | null;
     metadata?: string | null;
+    direction?: InteractionMessageDirection | null;
     createdAt: number;
     updatedAt: number;
     deletedAt?: number | null;
@@ -1809,6 +1816,7 @@ type ModelInteractionMessageConditionInput = {
     referenceMessageId?: ModelIDInput | null;
     body?: ModelStringInput | null;
     metadata?: ModelStringInput | null;
+    direction?: ModelInteractionMessageDirectionInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
     deletedAt?: ModelIntInput | null;
@@ -1828,6 +1836,7 @@ type ModelInteractionMessageFilterInput = {
     referenceMessageId?: ModelIDInput | null;
     body?: ModelStringInput | null;
     metadata?: ModelStringInput | null;
+    direction?: ModelInteractionMessageDirectionInput | null;
     createdAt?: ModelIntInput | null;
     updatedAt?: ModelIntInput | null;
     deletedAt?: ModelIntInput | null;
@@ -1889,6 +1898,10 @@ type ModelInteractionDirectionInput = {
     eq?: InteractionDirection | null;
     ne?: InteractionDirection | null;
 };
+type ModelInteractionMessageDirectionInput = {
+    eq?: InteractionMessageDirection | null;
+    ne?: InteractionMessageDirection | null;
+};
 type ModelInteractionProviderInput = {
     eq?: InteractionProvider | null;
     ne?: InteractionProvider | null;
@@ -1903,6 +1916,115 @@ type InteractionRouteConfigurationInput = {
     maxWaitTimeoutSeconds?: number | null;
 };
 
+type EntityConversation = {
+    id: string;
+    tenantId: string;
+    entityId?: string | null;
+    entity?: Entity | null;
+    entityAddress: string;
+    interactionChannel: InteractionChannel;
+    interactionProvider: InteractionProvider;
+    isCampaignEngaged: boolean;
+    campaignId?: string | null;
+    lastCampaignFlowNodeId?: string | null;
+    lastInteractionMessageId?: string | null;
+    metadata?: string | null;
+    lastActivityAt?: number | null;
+    lastMessageAt?: number | null;
+    archivedAt?: number | null;
+    blockedAt?: number | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+    interactions?: List<Interaction> | null;
+    messages?: List<InteractionMessage> | null;
+};
+type CreateEntityConversationInput = {
+    id?: string | null;
+    tenantId: string;
+    entityId?: string | null;
+    entityAddress: string;
+    interactionChannel: InteractionChannel;
+    interactionProvider: InteractionProvider;
+    isCampaignEngaged: boolean;
+    campaignId?: string | null;
+    lastCampaignFlowNodeId?: string | null;
+    lastInteractionMessageId?: string | null;
+    metadata?: string | null;
+    lastActivityAt?: number | null;
+    lastMessageAt?: number | null;
+    archivedAt?: number | null;
+    blockedAt?: number | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type UpdateEntityConversationInput = {
+    id: string;
+    tenantId?: string | null;
+    entityId?: string | null;
+    entityAddress?: string | null;
+    interactionChannel?: InteractionChannel | null;
+    interactionProvider?: InteractionProvider | null;
+    isCampaignEngaged?: boolean | null;
+    campaignId?: string | null;
+    lastCampaignFlowNodeId?: string | null;
+    lastInteractionMessageId?: string | null;
+    metadata?: string | null;
+    lastActivityAt?: number | null;
+    lastMessageAt?: number | null;
+    archivedAt?: number | null;
+    blockedAt?: number | null;
+    createdAt?: number | null;
+    updatedAt?: number | null;
+    deletedAt?: number | null;
+};
+type ModelEntityConversationConditionInput = {
+    tenantId?: ModelIDInput | null;
+    entityId?: ModelIDInput | null;
+    entityAddress?: ModelStringInput | null;
+    interactionChannel?: ModelInteractionChannelInput | null;
+    interactionProvider?: ModelInteractionProviderInput | null;
+    isCampaignEngaged?: ModelBooleanInput | null;
+    campaignId?: ModelIDInput | null;
+    lastCampaignFlowNodeId?: ModelIDInput | null;
+    lastInteractionMessageId?: ModelIDInput | null;
+    metadata?: ModelStringInput | null;
+    lastActivityAt?: ModelIntInput | null;
+    lastMessageAt?: ModelIntInput | null;
+    archivedAt?: ModelIntInput | null;
+    blockedAt?: ModelIntInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelEntityConversationConditionInput | null> | null;
+    or?: Array<ModelEntityConversationConditionInput | null> | null;
+    not?: ModelEntityConversationConditionInput | null;
+};
+type ModelEntityConversationFilterInput = {
+    id?: ModelIDInput | null;
+    tenantId?: ModelIDInput | null;
+    entityId?: ModelIDInput | null;
+    entityAddress?: ModelStringInput | null;
+    interactionChannel?: ModelInteractionChannelInput | null;
+    interactionProvider?: ModelInteractionProviderInput | null;
+    isCampaignEngaged?: ModelBooleanInput | null;
+    campaignId?: ModelIDInput | null;
+    lastCampaignFlowNodeId?: ModelIDInput | null;
+    lastInteractionMessageId?: ModelIDInput | null;
+    metadata?: ModelStringInput | null;
+    lastActivityAt?: ModelIntInput | null;
+    lastMessageAt?: ModelIntInput | null;
+    archivedAt?: ModelIntInput | null;
+    blockedAt?: ModelIntInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelEntityConversationFilterInput | null> | null;
+    or?: Array<ModelEntityConversationFilterInput | null> | null;
+    not?: ModelEntityConversationFilterInput | null;
+};
+
 type Ticket = {
     id: string;
     externalId?: string | null;
@@ -2098,126 +2220,6 @@ type ModelTicketTypeFilterInput = {
     not?: ModelTicketTypeFilterInput | null;
 };
 
-type EntityConversation = {
-    id: string;
-    tenantId: string;
-    entityId?: string | null;
-    entity?: Entity | null;
-    entityAddress: string;
-    interactionChannel: InteractionChannel;
-    interactionProvider: InteractionProvider;
-    isCampaignEngaged: boolean;
-    campaignId?: string | null;
-    lastCampaignFlowNodeId?: string | null;
-    lastInteractionMessageId?: string | null;
-    metadata?: string | null;
-    lastActivityAt?: number | null;
-    lastMessageAt?: number | null;
-    archivedAt?: number | null;
-    blockedAt?: number | null;
-    isTicketCreated: boolean;
-    ticketId?: string | null;
-    ticket?: Ticket | null;
-    createdAt: number;
-    updatedAt: number;
-    deletedAt?: number | null;
-    interactions?: List<Interaction> | null;
-    messages?: List<InteractionMessage> | null;
-};
-type CreateEntityConversationInput = {
-    id?: string | null;
-    tenantId: string;
-    entityId?: string | null;
-    entityAddress: string;
-    interactionChannel: InteractionChannel;
-    interactionProvider: InteractionProvider;
-    isCampaignEngaged: boolean;
-    campaignId?: string | null;
-    lastCampaignFlowNodeId?: string | null;
-    lastInteractionMessageId?: string | null;
-    metadata?: string | null;
-    lastActivityAt?: number | null;
-    lastMessageAt?: number | null;
-    archivedAt?: number | null;
-    blockedAt?: number | null;
-    isTicketCreated: boolean;
-    ticketId?: string | null;
-    createdAt: number;
-    updatedAt: number;
-    deletedAt?: number | null;
-};
-type UpdateEntityConversationInput = {
-    id: string;
-    tenantId?: string | null;
-    entityId?: string | null;
-    entityAddress?: string | null;
-    interactionChannel?: InteractionChannel | null;
-    interactionProvider?: InteractionProvider | null;
-    isCampaignEngaged?: boolean | null;
-    campaignId?: string | null;
-    lastCampaignFlowNodeId?: string | null;
-    lastInteractionMessageId?: string | null;
-    metadata?: string | null;
-    lastActivityAt?: number | null;
-    lastMessageAt?: number | null;
-    archivedAt?: number | null;
-    blockedAt?: number | null;
-    isTicketCreated?: boolean | null;
-    ticketId?: string | null;
-    createdAt?: number | null;
-    updatedAt?: number | null;
-    deletedAt?: number | null;
-};
-type ModelEntityConversationConditionInput = {
-    tenantId?: ModelIDInput | null;
-    entityId?: ModelIDInput | null;
-    entityAddress?: ModelStringInput | null;
-    interactionChannel?: ModelInteractionChannelInput | null;
-    interactionProvider?: ModelInteractionProviderInput | null;
-    isCampaignEngaged?: ModelBooleanInput | null;
-    campaignId?: ModelIDInput | null;
-    lastCampaignFlowNodeId?: ModelIDInput | null;
-    lastInteractionMessageId?: ModelIDInput | null;
-    metadata?: ModelStringInput | null;
-    lastActivityAt?: ModelIntInput | null;
-    lastMessageAt?: ModelIntInput | null;
-    archivedAt?: ModelIntInput | null;
-    blockedAt?: ModelIntInput | null;
-    isTicketCreated?: ModelBooleanInput | null;
-    ticketId?: ModelIDInput | null;
-    createdAt?: ModelIntInput | null;
-    updatedAt?: ModelIntInput | null;
-    deletedAt?: ModelIntInput | null;
-    and?: Array<ModelEntityConversationConditionInput | null> | null;
-    or?: Array<ModelEntityConversationConditionInput | null> | null;
-    not?: ModelEntityConversationConditionInput | null;
-};
-type ModelEntityConversationFilterInput = {
-    id?: ModelIDInput | null;
-    tenantId?: ModelIDInput | null;
-    entityId?: ModelIDInput | null;
-    entityAddress?: ModelStringInput | null;
-    interactionChannel?: ModelInteractionChannelInput | null;
-    interactionProvider?: ModelInteractionProviderInput | null;
-    isCampaignEngaged?: ModelBooleanInput | null;
-    campaignId?: ModelIDInput | null;
-    lastCampaignFlowNodeId?: ModelIDInput | null;
-    lastInteractionMessageId?: ModelIDInput | null;
-    metadata?: ModelStringInput | null;
-    lastActivityAt?: ModelIntInput | null;
-    lastMessageAt?: ModelIntInput | null;
-    archivedAt?: ModelIntInput | null;
-    blockedAt?: ModelIntInput | null;
-    isTicketCreated?: ModelBooleanInput | null;
-    ticketId?: ModelIDInput | null;
-    createdAt?: ModelIntInput | null;
-    updatedAt?: ModelIntInput | null;
-    deletedAt?: ModelIntInput | null;
-    and?: Array<ModelEntityConversationFilterInput | null> | null;
-    or?: Array<ModelEntityConversationFilterInput | null> | null;
-    not?: ModelEntityConversationFilterInput | null;
-};
-
 declare const FIELDS_LANGUAGE = "\n  code\n  nameEn\n  nameLocal\n";
 declare const FIELDS_COUNTRY = "\n  code\n  nameEn\n  nameLocal\n  currency {\n    code\n    nameEn\n  }\n  officialLanguage {\n    \n  code\n  nameEn\n  nameLocal\n\n  }\n  callingCode\n  region\n  flag\n";
 declare const FIELDS_PHONE_NUMBER = "\n  countryCode\n  dialCode\n  e164Number\n  internationalNumber\n  nationalNumber\n  number\n";
@@ -2262,9 +2264,9 @@ declare class EntityService {
 type __SubscriptionContainer$4 = {
     OnEntityConversationByTenantId: EntityConversation;
 };
-declare const FIELDS_ENTITY_CONVERSATION = "\n  id\n  tenantId\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n  }\n  entityAddress\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  isTicketCreated\n  ticketId\n  createdAt\n  updatedAt\n  deletedAt\n";
-declare const FIELDS_ENTITY_CONVERSATION_MINIMAL = "\n  id\n  tenantId\n  entityId\n  entityAddress\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  isTicketCreated\n  ticketId\n  createdAt\n  updatedAt\n  deletedAt\n";
-declare const FIELDS_ENTITY_CONVERSATION_EXPANDED = "\n  id\n  tenantId\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n  }\n  entityAddress\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  isTicketCreated\n  ticketId\n  createdAt\n  updatedAt\n  deletedAt\n  interactions (limit: 1, sortDirection: DESC) {\n    items {\n      \n    id\n    tenantId\n    widgetId\n    endpointId\n    entityConversationId\n    entityId\n    teamId\n    hostId\n    host {\n      \n  id\n  interactionId\n  entityId\n  teamId\n  userId\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    createdAt\n    updatedAt\n    deletedAt\n\n    }\n    nextToken\n  }\n  messages (limit: 1, sortDirection: DESC) {\n    items {\n      \n  id\n  externalId\n  endpointId\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  body\n  metadata\n  referenceMessageId\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n\n    }\n    nextToken\n  }\n";
+declare const FIELDS_ENTITY_CONVERSATION = "\n  id\n  tenantId\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n  }\n  entityAddress\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n";
+declare const FIELDS_ENTITY_CONVERSATION_MINIMAL = "\n  id\n  tenantId\n  entityId\n  entityAddress\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n";
+declare const FIELDS_ENTITY_CONVERSATION_EXPANDED = "\n  id\n  tenantId\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n  }\n  entityAddress\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n  interactions (limit: 1, sortDirection: DESC) {\n    items {\n      \n    id\n    tenantId\n    widgetId\n    endpointId\n    entityConversationId\n    entityId\n    teamId\n    hostId\n    host {\n      \n  id\n  interactionId\n  entityId\n  teamId\n  userId\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    createdAt\n    updatedAt\n    deletedAt\n\n    }\n    nextToken\n  }\n  messages (limit: 1, sortDirection: DESC) {\n    items {\n      \n  id\n  externalId\n  endpointId\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  body\n  metadata\n  referenceMessageId\n  direction\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n\n    }\n    nextToken\n  }\n";
 declare class EntityConversationService {
     private readonly appSyncService;
     constructor(appSyncService: AppSyncHelperService);
@@ -2293,8 +2295,8 @@ declare const FIELDS_INTERACTION_INVITEE = "\n  id\n  interactionId\n  interacti
 declare const FIELDS_INTERACTION_ATTENDEE = "\n    id\n    interactionId\n    entityId\n    interactionWidgetSessionId\n    teamId\n    userId\n    userSessionId\n    name\n    metadata\n    customFields\n    isAdministrator\n    joinedAt\n    exitedAt\n    createdAt\n    updatedAt\n    deletedAt\n";
 declare const FIELDS_INTERACTION_ATTENDEE_EXPANDED = "\n    id\n    interactionId\n    entityId\n    entity {\n      \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n    }\n    interactionWidgetSessionId\n    teamId\n    team {\n      \n  id\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  ticketFields\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    userId\n    user {\n      \n  id\n  externalId\n  tenantId\n  email\n  name\n  image {\n    key\n    bucket\n    location\n  }\n  phoneNumber {\n    \n  countryCode\n  dialCode\n  e164Number\n  internationalNumber\n  nationalNumber\n  number\n\n  }\n  preferences {\n    timezoneName\n    language {\n      \n  code\n  nameEn\n  nameLocal\n\n    }\n  }\n  notificationSettings {\n    allowPush\n    allowEmail\n    allowSMS\n    allowWhatsApp\n  }\n  type\n  activatedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n\n    }\n    userSessionId\n    name\n    metadata\n    customFields\n    isAdministrator\n    joinedAt\n    exitedAt\n    createdAt\n    updatedAt\n    deletedAt\n";
 declare const FIELDS_INTERACTION_MESSAGE_ATTACHMENT = "\n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n";
-declare const FIELDS_INTERACTION_MESSAGE = "\n  id\n  externalId\n  endpointId\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  body\n  metadata\n  referenceMessageId\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n";
-declare const FIELDS_INTERACTION_MESSAGE_EXPANDED = "\n  id\n  externalId\n  endpointId\n  endpoint {\n    \n  id\n  externalId\n  tenantId\n  widgetId\n  address\n  configuration\n  createdAt\n  updatedAt\n  deletedAt\n\n  }\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  interactionAttendee {\n    \n    id\n    interactionId\n    entityId\n    interactionWidgetSessionId\n    teamId\n    userId\n    userSessionId\n    name\n    metadata\n    customFields\n    isAdministrator\n    joinedAt\n    exitedAt\n    createdAt\n    updatedAt\n    deletedAt\n\n  }\n  body\n  metadata\n  referenceMessageId\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n";
+declare const FIELDS_INTERACTION_MESSAGE = "\n  id\n  externalId\n  endpointId\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  body\n  metadata\n  referenceMessageId\n  direction\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n";
+declare const FIELDS_INTERACTION_MESSAGE_EXPANDED = "\n  id\n  externalId\n  endpointId\n  endpoint {\n    \n  id\n  externalId\n  tenantId\n  widgetId\n  address\n  configuration\n  createdAt\n  updatedAt\n  deletedAt\n\n  }\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  interactionAttendee {\n    \n    id\n    interactionId\n    entityId\n    interactionWidgetSessionId\n    teamId\n    userId\n    userSessionId\n    name\n    metadata\n    customFields\n    isAdministrator\n    joinedAt\n    exitedAt\n    createdAt\n    updatedAt\n    deletedAt\n\n  }\n  body\n  metadata\n  referenceMessageId\n  direction\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n";
 declare class InteractionService {
     private readonly appSyncService;
     newInteractionInviteObservable$: BehaviorSubject<any>;
@@ -2537,19 +2539,21 @@ interface EmailMessageMetadata {
     spamReason?: string;
 }
 
-interface EmailTemplate {
+interface InteractionMessageTemplate {
     id: string;
     tenantId: string;
     name: string;
     subject?: string;
     body: string;
+    metadata?: Record<string, any>;
     variables?: Record<string, any>[];
-    category?: string;
-    isActive: boolean;
-    createdByUserId: string;
+    interactionChannel?: string;
+    interactionProvider?: string;
     createdAt: number;
     updatedAt: number;
     deletedAt?: number;
+    updatedByUserId: string;
+    updatedByUserSessionId?: string;
 }
 
 interface EmailConversationFilters {
@@ -2603,16 +2607,16 @@ declare class EmailConversationResolverService {
     static ɵprov: i0.ɵɵInjectableDeclaration<EmailConversationResolverService>;
 }
 
-declare const FIELDS_EMAIL_TEMPLATE = "\n  id\n  tenantId\n  name\n  subject\n  body\n  variables\n  category\n  isActive\n  createdByUserId\n  createdAt\n  updatedAt\n  deletedAt\n";
-declare class EmailTemplateService {
+declare const FIELDS_INTERACTION_MESSAGE_TEMPLATE = "\n  id\n  tenantId\n  name\n  subject\n  body\n  metadata\n  variables\n  interactionChannel\n  InteractionProvider\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n";
+declare class InteractionMessageTemplateService {
     private appSyncHelperService;
     constructor(appSyncHelperService: AppSyncHelperService);
-    listTemplates(tenantId: string, category?: string): Promise<List<EmailTemplate>>;
-    getTemplate(templateId: string): Promise<EmailTemplate | null>;
+    listTemplates(tenantId: string, interactionChannel?: string): Promise<List<InteractionMessageTemplate>>;
+    getTemplate(templateId: string): Promise<InteractionMessageTemplate | null>;
     renderTemplate(body: string, variables: Record<string, any>): string;
-    static ɵfac: i0.ɵɵFactoryDeclaration<EmailTemplateService, never>;
-    static ɵprov: i0.ɵɵInjectableDeclaration<EmailTemplateService>;
+    static ɵfac: i0.ɵɵFactoryDeclaration<InteractionMessageTemplateService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<InteractionMessageTemplateService>;
 }
 
-export { AMPLIFY_CONFIG, AppSyncHelperService, CleanDeep, CommonService, CustomPipesModule, CustomValidators, DomainNamePipe, EmailConversationResolverService, EmailEntityResolverService, EmailTemplateService, EncryptedStorageService, EntityConversationService, EntityService, ErrorComponent, FIELDS_COUNTRY, FIELDS_EMAIL_TEMPLATE, FIELDS_ENTITY, FIELDS_ENTITY_CONVERSATION, FIELDS_ENTITY_CONVERSATION_EXPANDED, FIELDS_ENTITY_CONVERSATION_MINIMAL, FIELDS_ENTITY_EXPANDED, FIELDS_ENTITY_MINIMAL, FIELDS_ENTITY_TYPE, FIELDS_INTERACTION, FIELDS_INTERACTION_ATTENDEE, FIELDS_INTERACTION_ATTENDEE_EXPANDED, FIELDS_INTERACTION_ENDPOINT, FIELDS_INTERACTION_ENDPOINT_MINIMAL, FIELDS_INTERACTION_EXPANDED, FIELDS_INTERACTION_HOST, FIELDS_INTERACTION_INVITEE, FIELDS_INTERACTION_MESSAGE, FIELDS_INTERACTION_MESSAGE_ATTACHMENT, FIELDS_INTERACTION_MESSAGE_EXPANDED, FIELDS_INTERACTION_MINIMAL, FIELDS_INTERACTION_WIDGET, FIELDS_INTERACTION_WIDGET_USER_SETTING, FIELDS_LANGUAGE, FIELDS_PHONE_NUMBER, FIELDS_TEAM, FIELDS_TEAM_MEMBER, FIELDS_TENANT, FIELDS_TENANT_COMPLIANCE_DOCUMENT, FIELDS_TENANT_EXPANDED, FIELDS_TENANT_MINIMAL, FIELDS_TICKET, FIELDS_TICKET_PRIORITY, FIELDS_TICKET_STATUS, FIELDS_TICKET_TYPE, FIELDS_USER, FIELDS_USER_SESSION, FooterComponent, FormatEpochTimestampPipe, InteractionChannel, InteractionContext, InteractionDirection, InteractionEndpointService, InteractionProvider, InteractionRouteLogic, InteractionService, InteractionStatus, InteractionWidgetService, LoaderComponent, ModelAttributeTypes, ModelSortDirection, OpenSearchHelperService, ProcessingStatus, S3HelperService, SafeHtmlPipe, SearchInnerFieldPipe, SearchPipe, SingularizePipe, SnugdeskAuthenticationService, SnugdeskCoreModule, SnugdeskIPRegistryService, StorageType, TeamService, TenantComplianceDocumentStatus, TenantComplianceDocumentType, TenantSSOConfigurationProtocol, TenantService, TicketService, UserService, UserSessionService, UserStatus, UserType, provideAmplifyConfig, sanitizeHtmlBody };
-export type { AmplifyConfig, Country, CreateEntityConversationInput, CreateEntityInput, CreateInteractionAttendeeInput, CreateInteractionEndpointInput, CreateInteractionHostInput, CreateInteractionInput, CreateInteractionInviteeInput, CreateInteractionMessageAttachmentInput, CreateInteractionMessageInput, CreateTeamInput, CreateTeamMemberInput, CreateTenantComplianceDocumentInput, CreateTenantInput, CreateUserInput, Currency, EmailConversationFilters, EmailHeaders, EmailMessageMetadata, EmailTemplate, EncryptedStorageKeys, Entity, EntityContactPreferences, EntityConversation, EntityPreferences, EntityType, Interaction, InteractionAttendee, InteractionEndpoint, InteractionEndpointPriceDetails, InteractionEndpointRegulatoryComplianceDocument, InteractionHost, InteractionInvitee, InteractionMessage, InteractionMessageAttachment, InteractionRouteConfiguration, InteractionRouteConfigurationInput, InteractionWidget, InteractionWidgetUserSetting, Language, List, MailboxConfig, ModelBooleanInput, ModelEntityConditionInput, ModelEntityConversationConditionInput, ModelEntityConversationFilterInput, ModelEntityFilterInput, ModelEntityTypeConditionInput, ModelEntityTypeFilterInput, ModelIDInput, ModelIDKeyConditionInput, ModelIntInput, ModelIntKeyConditionInput, ModelInteractionAttendeeConditionInput, ModelInteractionAttendeeFilterInput, ModelInteractionChannelInput, ModelInteractionConditionInput, ModelInteractionContextInput, ModelInteractionDirectionInput, ModelInteractionEndpointConditionInput, ModelInteractionEndpointFilterInput, ModelInteractionFilterInput, ModelInteractionHostConditionInput, ModelInteractionHostFilterInput, ModelInteractionInviteeConditionInput, ModelInteractionInviteeFilterInput, ModelInteractionMessageAttachmentConditionInput, ModelInteractionMessageAttachmentFilterInput, ModelInteractionMessageConditionInput, ModelInteractionMessageFilterInput, ModelInteractionProviderInput, ModelInteractionStatusInput, ModelInteractionWidgetConditionInput, ModelInteractionWidgetFilterInput, ModelInteractionWidgetUserSettingFilterInput, ModelProcessingStatusInput, ModelSizeInput, ModelStringInput, ModelStringKeyConditionInput, ModelTeamConditionInput, ModelTeamFilterInput, ModelTeamMemberConditionInput, ModelTeamMemberFilterInput, ModelTenantComplianceDocumentConditionInput, ModelTenantComplianceDocumentFilterInput, ModelTenantComplianceDocumentStatusInput, ModelTenantComplianceDocumentTypeInput, ModelTenantConditionInput, ModelTicketConditionInput, ModelTicketFilterInput, ModelTicketPriorityConditionInput, ModelTicketPriorityFilterInput, ModelTicketStatusConditionInput, ModelTicketStatusFilterInput, ModelTicketTypeConditionInput, ModelTicketTypeFilterInput, ModelUserConditionInput, ModelUserFilterInput, ModelUserSessionConditionInput, ModelUserSessionFilterInput, ModelUserStatusInput, ModelUserTypeInput, OAuthConfig, OpenSearchHit, OpenSearchResponse, PhoneNumber, S3Config, S3Credentials, S3Object, SubscriptionResponse, Team, TeamMember, Tenant, TenantBillingInformation, TenantComplianceDocument, TenantContactInformation, TenantPreferences, TenantSSOConfiguration, TenantSecurity, Ticket, TicketPriority, TicketStatus, TicketType, UpdateEntityConversationInput, UpdateEntityInput, UpdateInteractionAttendeeInput, UpdateInteractionEndpointInput, UpdateInteractionHostInput, UpdateInteractionInput, UpdateInteractionInviteeInput, UpdateTeamInput, UpdateTeamMemberInput, UpdateTenantComplianceDocumentInput, UpdateTenantInput, UpdateUserInput, UpdateUserSessionInput, User, UserNotificationSettings, UserPreferences, UserSession };
+export { AMPLIFY_CONFIG, AppSyncHelperService, CleanDeep, CommonService, CustomPipesModule, CustomValidators, DomainNamePipe, EmailConversationResolverService, EmailEntityResolverService, EncryptedStorageService, EntityConversationService, EntityService, ErrorComponent, FIELDS_COUNTRY, FIELDS_ENTITY, FIELDS_ENTITY_CONVERSATION, FIELDS_ENTITY_CONVERSATION_EXPANDED, FIELDS_ENTITY_CONVERSATION_MINIMAL, FIELDS_ENTITY_EXPANDED, FIELDS_ENTITY_MINIMAL, FIELDS_ENTITY_TYPE, FIELDS_INTERACTION, FIELDS_INTERACTION_ATTENDEE, FIELDS_INTERACTION_ATTENDEE_EXPANDED, FIELDS_INTERACTION_ENDPOINT, FIELDS_INTERACTION_ENDPOINT_MINIMAL, FIELDS_INTERACTION_EXPANDED, FIELDS_INTERACTION_HOST, FIELDS_INTERACTION_INVITEE, FIELDS_INTERACTION_MESSAGE, FIELDS_INTERACTION_MESSAGE_ATTACHMENT, FIELDS_INTERACTION_MESSAGE_EXPANDED, FIELDS_INTERACTION_MESSAGE_TEMPLATE, FIELDS_INTERACTION_MINIMAL, FIELDS_INTERACTION_WIDGET, FIELDS_INTERACTION_WIDGET_USER_SETTING, FIELDS_LANGUAGE, FIELDS_PHONE_NUMBER, FIELDS_TEAM, FIELDS_TEAM_MEMBER, FIELDS_TENANT, FIELDS_TENANT_COMPLIANCE_DOCUMENT, FIELDS_TENANT_EXPANDED, FIELDS_TENANT_MINIMAL, FIELDS_TICKET, FIELDS_TICKET_PRIORITY, FIELDS_TICKET_STATUS, FIELDS_TICKET_TYPE, FIELDS_USER, FIELDS_USER_SESSION, FooterComponent, FormatEpochTimestampPipe, InteractionChannel, InteractionContext, InteractionDirection, InteractionEndpointService, InteractionMessageDirection, InteractionMessageTemplateService, InteractionProvider, InteractionRouteLogic, InteractionService, InteractionStatus, InteractionWidgetService, LoaderComponent, ModelAttributeTypes, ModelSortDirection, OpenSearchHelperService, ProcessingStatus, S3HelperService, SafeHtmlPipe, SearchInnerFieldPipe, SearchPipe, SingularizePipe, SnugdeskAuthenticationService, SnugdeskCoreModule, SnugdeskIPRegistryService, StorageType, TeamService, TenantComplianceDocumentStatus, TenantComplianceDocumentType, TenantSSOConfigurationProtocol, TenantService, TicketService, UserService, UserSessionService, UserStatus, UserType, provideAmplifyConfig, sanitizeHtmlBody };
+export type { AmplifyConfig, Country, CreateEntityConversationInput, CreateEntityInput, CreateInteractionAttendeeInput, CreateInteractionEndpointInput, CreateInteractionHostInput, CreateInteractionInput, CreateInteractionInviteeInput, CreateInteractionMessageAttachmentInput, CreateInteractionMessageInput, CreateTeamInput, CreateTeamMemberInput, CreateTenantComplianceDocumentInput, CreateTenantInput, CreateUserInput, Currency, EmailConversationFilters, EmailHeaders, EmailMessageMetadata, EncryptedStorageKeys, Entity, EntityContactPreferences, EntityConversation, EntityPreferences, EntityType, Interaction, InteractionAttendee, InteractionEndpoint, InteractionEndpointPriceDetails, InteractionEndpointRegulatoryComplianceDocument, InteractionHost, InteractionInvitee, InteractionMessage, InteractionMessageAttachment, InteractionMessageTemplate, InteractionRouteConfiguration, InteractionRouteConfigurationInput, InteractionWidget, InteractionWidgetUserSetting, Language, List, MailboxConfig, ModelBooleanInput, ModelEntityConditionInput, ModelEntityConversationConditionInput, ModelEntityConversationFilterInput, ModelEntityFilterInput, ModelEntityTypeConditionInput, ModelEntityTypeFilterInput, ModelIDInput, ModelIDKeyConditionInput, ModelIntInput, ModelIntKeyConditionInput, ModelInteractionAttendeeConditionInput, ModelInteractionAttendeeFilterInput, ModelInteractionChannelInput, ModelInteractionConditionInput, ModelInteractionContextInput, ModelInteractionDirectionInput, ModelInteractionEndpointConditionInput, ModelInteractionEndpointFilterInput, ModelInteractionFilterInput, ModelInteractionHostConditionInput, ModelInteractionHostFilterInput, ModelInteractionInviteeConditionInput, ModelInteractionInviteeFilterInput, ModelInteractionMessageAttachmentConditionInput, ModelInteractionMessageAttachmentFilterInput, ModelInteractionMessageConditionInput, ModelInteractionMessageDirectionInput, ModelInteractionMessageFilterInput, ModelInteractionProviderInput, ModelInteractionStatusInput, ModelInteractionWidgetConditionInput, ModelInteractionWidgetFilterInput, ModelInteractionWidgetUserSettingFilterInput, ModelProcessingStatusInput, ModelSizeInput, ModelStringInput, ModelStringKeyConditionInput, ModelTeamConditionInput, ModelTeamFilterInput, ModelTeamMemberConditionInput, ModelTeamMemberFilterInput, ModelTenantComplianceDocumentConditionInput, ModelTenantComplianceDocumentFilterInput, ModelTenantComplianceDocumentStatusInput, ModelTenantComplianceDocumentTypeInput, ModelTenantConditionInput, ModelTicketConditionInput, ModelTicketFilterInput, ModelTicketPriorityConditionInput, ModelTicketPriorityFilterInput, ModelTicketStatusConditionInput, ModelTicketStatusFilterInput, ModelTicketTypeConditionInput, ModelTicketTypeFilterInput, ModelUserConditionInput, ModelUserFilterInput, ModelUserSessionConditionInput, ModelUserSessionFilterInput, ModelUserStatusInput, ModelUserTypeInput, OAuthConfig, OpenSearchHit, OpenSearchResponse, PhoneNumber, S3Config, S3Credentials, S3Object, SubscriptionResponse, Team, TeamMember, Tenant, TenantBillingInformation, TenantComplianceDocument, TenantContactInformation, TenantPreferences, TenantSSOConfiguration, TenantSecurity, Ticket, TicketPriority, TicketStatus, TicketType, UpdateEntityConversationInput, UpdateEntityInput, UpdateInteractionAttendeeInput, UpdateInteractionEndpointInput, UpdateInteractionHostInput, UpdateInteractionInput, UpdateInteractionInviteeInput, UpdateTeamInput, UpdateTeamMemberInput, UpdateTenantComplianceDocumentInput, UpdateTenantInput, UpdateUserInput, UpdateUserSessionInput, User, UserNotificationSettings, UserPreferences, UserSession };

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@snugdesk/core",
-  "version": "0.2.31",
+  "version": "0.2.33",
   "description": "Core utility and session management library required for all Snugdesk widgets. Handles authentication, configuration, and shared services.",
   "peerDependencies": {
     "@angular/common": ">=19.0.0",