@snugdesk/core 0.2.30 → 0.2.32

package/index.d.ts

@@ -359,6 +359,7 @@ type S3Object = {
 };
 declare enum ProcessingStatus {
     PENDING = "PENDING",
+    IN_PROGRESS = "IN_PROGRESS",
     SUCCESS = "SUCCESS",
     FAILED = "FAILED",
     RETRYING = "RETRYING"
@@ -1300,6 +1301,8 @@ declare enum InteractionStatus {
 }
 declare enum InteractionProvider {
     AVAYA_IPO = "AVAYA_IPO",
+    EMAIL_SMTP = "EMAIL_SMTP",
+    EMAIL_SES = "EMAIL_SES",
     FACEBOOK = "FACEBOOK",
     INSTAGRAM = "INSTAGRAM",
     OZONETEL = "OZONETEL",
@@ -1901,115 +1904,6 @@ type InteractionRouteConfigurationInput = {
     maxWaitTimeoutSeconds?: number | null;
 };
 
-type EntityConversation = {
-    id: string;
-    tenantId: string;
-    entityId?: string | null;
-    entity?: Entity | null;
-    entityAddress: string;
-    interactionChannel: InteractionChannel;
-    interactionProvider: InteractionProvider;
-    isCampaignEngaged: boolean;
-    campaignId?: string | null;
-    lastCampaignFlowNodeId?: string | null;
-    lastInteractionMessageId?: string | null;
-    metadata?: string | null;
-    lastActivityAt?: number | null;
-    lastMessageAt?: number | null;
-    archivedAt?: number | null;
-    blockedAt?: number | null;
-    createdAt: number;
-    updatedAt: number;
-    deletedAt?: number | null;
-    interactions?: List<Interaction> | null;
-    messages?: List<InteractionMessage> | null;
-};
-type CreateEntityConversationInput = {
-    id?: string | null;
-    tenantId: string;
-    entityId?: string | null;
-    entityAddress: string;
-    interactionChannel: InteractionChannel;
-    interactionProvider: InteractionProvider;
-    isCampaignEngaged: boolean;
-    campaignId?: string | null;
-    lastCampaignFlowNodeId?: string | null;
-    lastInteractionMessageId?: string | null;
-    metadata?: string | null;
-    lastActivityAt?: number | null;
-    lastMessageAt?: number | null;
-    archivedAt?: number | null;
-    blockedAt?: number | null;
-    createdAt: number;
-    updatedAt: number;
-    deletedAt?: number | null;
-};
-type UpdateEntityConversationInput = {
-    id: string;
-    tenantId?: string | null;
-    entityId?: string | null;
-    entityAddress?: string | null;
-    interactionChannel?: InteractionChannel | null;
-    interactionProvider?: InteractionProvider | null;
-    isCampaignEngaged?: boolean | null;
-    campaignId?: string | null;
-    lastCampaignFlowNodeId?: string | null;
-    lastInteractionMessageId?: string | null;
-    metadata?: string | null;
-    lastActivityAt?: number | null;
-    lastMessageAt?: number | null;
-    archivedAt?: number | null;
-    blockedAt?: number | null;
-    createdAt?: number | null;
-    updatedAt?: number | null;
-    deletedAt?: number | null;
-};
-type ModelEntityConversationConditionInput = {
-    tenantId?: ModelIDInput | null;
-    entityId?: ModelIDInput | null;
-    entityAddress?: ModelStringInput | null;
-    interactionChannel?: ModelInteractionChannelInput | null;
-    interactionProvider?: ModelInteractionProviderInput | null;
-    isCampaignEngaged?: ModelBooleanInput | null;
-    campaignId?: ModelIDInput | null;
-    lastCampaignFlowNodeId?: ModelIDInput | null;
-    lastInteractionMessageId?: ModelIDInput | null;
-    metadata?: ModelStringInput | null;
-    lastActivityAt?: ModelIntInput | null;
-    lastMessageAt?: ModelIntInput | null;
-    archivedAt?: ModelIntInput | null;
-    blockedAt?: ModelIntInput | null;
-    createdAt?: ModelIntInput | null;
-    updatedAt?: ModelIntInput | null;
-    deletedAt?: ModelIntInput | null;
-    and?: Array<ModelEntityConversationConditionInput | null> | null;
-    or?: Array<ModelEntityConversationConditionInput | null> | null;
-    not?: ModelEntityConversationConditionInput | null;
-};
-type ModelEntityConversationFilterInput = {
-    id?: ModelIDInput | null;
-    tenantId?: ModelIDInput | null;
-    entityId?: ModelIDInput | null;
-    entityAddress?: ModelStringInput | null;
-    interactionChannel?: ModelInteractionChannelInput | null;
-    interactionProvider?: ModelInteractionProviderInput | null;
-    isCampaignEngaged?: ModelBooleanInput | null;
-    campaignId?: ModelIDInput | null;
-    lastCampaignFlowNodeId?: ModelIDInput | null;
-    lastInteractionMessageId?: ModelIDInput | null;
-    metadata?: ModelStringInput | null;
-    lastActivityAt?: ModelIntInput | null;
-    lastMessageAt?: ModelIntInput | null;
-    archivedAt?: ModelIntInput | null;
-    blockedAt?: ModelIntInput | null;
-    createdAt?: ModelIntInput | null;
-    updatedAt?: ModelIntInput | null;
-    deletedAt?: ModelIntInput | null;
-    and?: Array<ModelEntityConversationFilterInput | null> | null;
-    or?: Array<ModelEntityConversationFilterInput | null> | null;
-    not?: ModelEntityConversationFilterInput | null;
-};
-
 type Ticket = {
     id: string;
     externalId?: string | null;
@@ -2205,6 +2099,126 @@ type ModelTicketTypeFilterInput = {
     not?: ModelTicketTypeFilterInput | null;
 };
 
+type EntityConversation = {
+    id: string;
+    tenantId: string;
+    entityId?: string | null;
+    entity?: Entity | null;
+    entityAddress: string;
+    interactionChannel: InteractionChannel;
+    interactionProvider: InteractionProvider;
+    isCampaignEngaged: boolean;
+    campaignId?: string | null;
+    lastCampaignFlowNodeId?: string | null;
+    lastInteractionMessageId?: string | null;
+    metadata?: string | null;
+    lastActivityAt?: number | null;
+    lastMessageAt?: number | null;
+    archivedAt?: number | null;
+    blockedAt?: number | null;
+    isTicketCreated: boolean;
+    ticketId?: string | null;
+    ticket?: Ticket | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+    interactions?: List<Interaction> | null;
+    messages?: List<InteractionMessage> | null;
+};
+type CreateEntityConversationInput = {
+    id?: string | null;
+    tenantId: string;
+    entityId?: string | null;
+    entityAddress: string;
+    interactionChannel: InteractionChannel;
+    interactionProvider: InteractionProvider;
+    isCampaignEngaged: boolean;
+    campaignId?: string | null;
+    lastCampaignFlowNodeId?: string | null;
+    lastInteractionMessageId?: string | null;
+    metadata?: string | null;
+    lastActivityAt?: number | null;
+    lastMessageAt?: number | null;
+    archivedAt?: number | null;
+    blockedAt?: number | null;
+    isTicketCreated: boolean;
+    ticketId?: string | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type UpdateEntityConversationInput = {
+    id: string;
+    tenantId?: string | null;
+    entityId?: string | null;
+    entityAddress?: string | null;
+    interactionChannel?: InteractionChannel | null;
+    interactionProvider?: InteractionProvider | null;
+    isCampaignEngaged?: boolean | null;
+    campaignId?: string | null;
+    lastCampaignFlowNodeId?: string | null;
+    lastInteractionMessageId?: string | null;
+    metadata?: string | null;
+    lastActivityAt?: number | null;
+    lastMessageAt?: number | null;
+    archivedAt?: number | null;
+    blockedAt?: number | null;
+    isTicketCreated?: boolean | null;
+    ticketId?: string | null;
+    createdAt?: number | null;
+    updatedAt?: number | null;
+    deletedAt?: number | null;
+};
+type ModelEntityConversationConditionInput = {
+    tenantId?: ModelIDInput | null;
+    entityId?: ModelIDInput | null;
+    entityAddress?: ModelStringInput | null;
+    interactionChannel?: ModelInteractionChannelInput | null;
+    interactionProvider?: ModelInteractionProviderInput | null;
+    isCampaignEngaged?: ModelBooleanInput | null;
+    campaignId?: ModelIDInput | null;
+    lastCampaignFlowNodeId?: ModelIDInput | null;
+    lastInteractionMessageId?: ModelIDInput | null;
+    metadata?: ModelStringInput | null;
+    lastActivityAt?: ModelIntInput | null;
+    lastMessageAt?: ModelIntInput | null;
+    archivedAt?: ModelIntInput | null;
+    blockedAt?: ModelIntInput | null;
+    isTicketCreated?: ModelBooleanInput | null;
+    ticketId?: ModelIDInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelEntityConversationConditionInput | null> | null;
+    or?: Array<ModelEntityConversationConditionInput | null> | null;
+    not?: ModelEntityConversationConditionInput | null;
+};
+type ModelEntityConversationFilterInput = {
+    id?: ModelIDInput | null;
+    tenantId?: ModelIDInput | null;
+    entityId?: ModelIDInput | null;
+    entityAddress?: ModelStringInput | null;
+    interactionChannel?: ModelInteractionChannelInput | null;
+    interactionProvider?: ModelInteractionProviderInput | null;
+    isCampaignEngaged?: ModelBooleanInput | null;
+    campaignId?: ModelIDInput | null;
+    lastCampaignFlowNodeId?: ModelIDInput | null;
+    lastInteractionMessageId?: ModelIDInput | null;
+    metadata?: ModelStringInput | null;
+    lastActivityAt?: ModelIntInput | null;
+    lastMessageAt?: ModelIntInput | null;
+    archivedAt?: ModelIntInput | null;
+    blockedAt?: ModelIntInput | null;
+    isTicketCreated?: ModelBooleanInput | null;
+    ticketId?: ModelIDInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelEntityConversationFilterInput | null> | null;
+    or?: Array<ModelEntityConversationFilterInput | null> | null;
+    not?: ModelEntityConversationFilterInput | null;
+};
+
 declare const FIELDS_LANGUAGE = "\n  code\n  nameEn\n  nameLocal\n";
 declare const FIELDS_COUNTRY = "\n  code\n  nameEn\n  nameLocal\n  currency {\n    code\n    nameEn\n  }\n  officialLanguage {\n    \n  code\n  nameEn\n  nameLocal\n\n  }\n  callingCode\n  region\n  flag\n";
 declare const FIELDS_PHONE_NUMBER = "\n  countryCode\n  dialCode\n  e164Number\n  internationalNumber\n  nationalNumber\n  number\n";
@@ -2249,9 +2263,9 @@ declare class EntityService {
 type __SubscriptionContainer$4 = {
     OnEntityConversationByTenantId: EntityConversation;
 };
-declare const FIELDS_ENTITY_CONVERSATION = "\n  id\n  tenantId\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n  }\n  entityAddress\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n";
-declare const FIELDS_ENTITY_CONVERSATION_MINIMAL = "\n  id\n  tenantId\n  entityId\n  entityAddress\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n";
-declare const FIELDS_ENTITY_CONVERSATION_EXPANDED = "\n  id\n  tenantId\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n  }\n  entityAddress\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  createdAt\n  updatedAt\n  deletedAt\n  interactions (limit: 1, sortDirection: DESC) {\n    items {\n      \n    id\n    tenantId\n    widgetId\n    endpointId\n    entityConversationId\n    entityId\n    teamId\n    hostId\n    host {\n      \n  id\n  interactionId\n  entityId\n  teamId\n  userId\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    createdAt\n    updatedAt\n    deletedAt\n\n    }\n    nextToken\n  }\n  messages (limit: 1, sortDirection: DESC) {\n    items {\n      \n  id\n  externalId\n  endpointId\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  body\n  metadata\n  referenceMessageId\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n\n    }\n    nextToken\n  }\n";
+declare const FIELDS_ENTITY_CONVERSATION = "\n  id\n  tenantId\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n  }\n  entityAddress\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  isTicketCreated\n  ticketId\n  createdAt\n  updatedAt\n  deletedAt\n";
+declare const FIELDS_ENTITY_CONVERSATION_MINIMAL = "\n  id\n  tenantId\n  entityId\n  entityAddress\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  isTicketCreated\n  ticketId\n  createdAt\n  updatedAt\n  deletedAt\n";
+declare const FIELDS_ENTITY_CONVERSATION_EXPANDED = "\n  id\n  tenantId\n  entityId\n  entity {\n    \n    id\n    externalId\n    tenantId\n    entityTypeId\n    entityType {\n      \n  id\n  externalId\n  tenantId\n  name\n  description\n  image {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    parentId\n    name\n    image {\n      key\n      bucket\n      location\n    }\n    email\n    phoneNumber {\n      countryCode\n      dialCode\n      e164Number\n      internationalNumber\n      nationalNumber\n      number\n    }\n    phoneNumberE164\n    isOrganization\n    customFields\n    metadata\n    notes\n    preferences {\n      timezoneName\n      language {\n        code\n        nameEn\n        nameLocal\n      }\n    }\n    contactPreferences {\n      allowCall\n      allowEmail\n      allowSMS\n      allowWhatsApp\n    }\n    createdAt\n    updatedAt\n    blockedAt\n    deletedAt\n\n  }\n  entityAddress\n  interactionChannel\n  interactionProvider\n  isCampaignEngaged\n  campaignId\n  lastCampaignFlowNodeId\n  lastInteractionMessageId\n  metadata\n  lastActivityAt\n  lastMessageAt\n  archivedAt\n  blockedAt\n  isTicketCreated\n  ticketId\n  createdAt\n  updatedAt\n  deletedAt\n  interactions (limit: 1, sortDirection: DESC) {\n    items {\n      \n    id\n    tenantId\n    widgetId\n    endpointId\n    entityConversationId\n    entityId\n    teamId\n    hostId\n    host {\n      \n  id\n  interactionId\n  entityId\n  teamId\n  userId\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    providerInteractionId\n    channel\n    provider\n    context\n    direction\n    status\n    last_status\n    subject\n    metadata\n    notes\n    summary\n    transcription {\n      key\n      bucket\n      location\n    }\n    recording {\n      key\n      bucket\n      location\n    }\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    startedAt\n    completedAt\n    duration\n    aiProcessingStatus\n    aiProcessingCompletedAt\n    postProcessingStatus\n    postProcessingCompletedAt\n    reportProcessingStatus\n    reportProcessingCompletedAt\n    temp_isLocked\n    temp_isAvailableTenantIdUnion\n    createdAt\n    updatedAt\n    deletedAt\n\n    }\n    nextToken\n  }\n  messages (limit: 1, sortDirection: DESC) {\n    items {\n      \n  id\n  externalId\n  endpointId\n  campaignId\n  campaignFlowNodeId\n  entityConversationId\n  interactionId\n  interactionAttendeeId\n  body\n  metadata\n  referenceMessageId\n  createdAt\n  updatedAt\n  deletedAt\n  messageAttachments {\n    items {\n      \n  id\n  externalId\n  interactionId\n  interactionMessageId\n  name\n  size\n  type\n  file {\n    key\n    bucket\n    location\n  }\n  createdAt\n  updatedAt\n  deletedAt\n\n    }\n    nextToken\n  }\n\n    }\n    nextToken\n  }\n";
 declare class EntityConversationService {
     private readonly appSyncService;
     constructor(appSyncService: AppSyncHelperService);
@@ -2485,5 +2499,123 @@ declare class CustomValidators {
     static trimLength(minLength: number): ValidatorFn;
 }
 
-export { AMPLIFY_CONFIG, AppSyncHelperService, CleanDeep, CommonService, CustomPipesModule, CustomValidators, DomainNamePipe, EncryptedStorageService, EntityConversationService, EntityService, ErrorComponent, FIELDS_COUNTRY, FIELDS_ENTITY, FIELDS_ENTITY_CONVERSATION, FIELDS_ENTITY_CONVERSATION_EXPANDED, FIELDS_ENTITY_CONVERSATION_MINIMAL, FIELDS_ENTITY_EXPANDED, FIELDS_ENTITY_MINIMAL, FIELDS_ENTITY_TYPE, FIELDS_INTERACTION, FIELDS_INTERACTION_ATTENDEE, FIELDS_INTERACTION_ATTENDEE_EXPANDED, FIELDS_INTERACTION_ENDPOINT, FIELDS_INTERACTION_ENDPOINT_MINIMAL, FIELDS_INTERACTION_EXPANDED, FIELDS_INTERACTION_HOST, FIELDS_INTERACTION_INVITEE, FIELDS_INTERACTION_MESSAGE, FIELDS_INTERACTION_MESSAGE_ATTACHMENT, FIELDS_INTERACTION_MESSAGE_EXPANDED, FIELDS_INTERACTION_MINIMAL, FIELDS_INTERACTION_WIDGET, FIELDS_INTERACTION_WIDGET_USER_SETTING, FIELDS_LANGUAGE, FIELDS_PHONE_NUMBER, FIELDS_TEAM, FIELDS_TEAM_MEMBER, FIELDS_TENANT, FIELDS_TENANT_COMPLIANCE_DOCUMENT, FIELDS_TENANT_EXPANDED, FIELDS_TENANT_MINIMAL, FIELDS_TICKET, FIELDS_TICKET_PRIORITY, FIELDS_TICKET_STATUS, FIELDS_TICKET_TYPE, FIELDS_USER, FIELDS_USER_SESSION, FooterComponent, FormatEpochTimestampPipe, InteractionChannel, InteractionContext, InteractionDirection, InteractionEndpointService, InteractionProvider, InteractionRouteLogic, InteractionService, InteractionStatus, InteractionWidgetService, LoaderComponent, ModelAttributeTypes, ModelSortDirection, OpenSearchHelperService, ProcessingStatus, S3HelperService, SafeHtmlPipe, SearchInnerFieldPipe, SearchPipe, SingularizePipe, SnugdeskAuthenticationService, SnugdeskCoreModule, SnugdeskIPRegistryService, StorageType, TeamService, TenantComplianceDocumentStatus, TenantComplianceDocumentType, TenantSSOConfigurationProtocol, TenantService, TicketService, UserService, UserSessionService, UserStatus, UserType, provideAmplifyConfig };
-export type { AmplifyConfig, Country, CreateEntityConversationInput, CreateEntityInput, CreateInteractionAttendeeInput, CreateInteractionEndpointInput, CreateInteractionHostInput, CreateInteractionInput, CreateInteractionInviteeInput, CreateInteractionMessageAttachmentInput, CreateInteractionMessageInput, CreateTeamInput, CreateTeamMemberInput, CreateTenantComplianceDocumentInput, CreateTenantInput, CreateUserInput, Currency, EncryptedStorageKeys, Entity, EntityContactPreferences, EntityConversation, EntityPreferences, EntityType, Interaction, InteractionAttendee, InteractionEndpoint, InteractionEndpointPriceDetails, InteractionEndpointRegulatoryComplianceDocument, InteractionHost, InteractionInvitee, InteractionMessage, InteractionMessageAttachment, InteractionRouteConfiguration, InteractionRouteConfigurationInput, InteractionWidget, InteractionWidgetUserSetting, Language, List, ModelBooleanInput, ModelEntityConditionInput, ModelEntityConversationConditionInput, ModelEntityConversationFilterInput, ModelEntityFilterInput, ModelEntityTypeConditionInput, ModelEntityTypeFilterInput, ModelIDInput, ModelIDKeyConditionInput, ModelIntInput, ModelIntKeyConditionInput, ModelInteractionAttendeeConditionInput, ModelInteractionAttendeeFilterInput, ModelInteractionChannelInput, ModelInteractionConditionInput, ModelInteractionContextInput, ModelInteractionDirectionInput, ModelInteractionEndpointConditionInput, ModelInteractionEndpointFilterInput, ModelInteractionFilterInput, ModelInteractionHostConditionInput, ModelInteractionHostFilterInput, ModelInteractionInviteeConditionInput, ModelInteractionInviteeFilterInput, ModelInteractionMessageAttachmentConditionInput, ModelInteractionMessageAttachmentFilterInput, ModelInteractionMessageConditionInput, ModelInteractionMessageFilterInput, ModelInteractionProviderInput, ModelInteractionStatusInput, ModelInteractionWidgetConditionInput, ModelInteractionWidgetFilterInput, ModelInteractionWidgetUserSettingFilterInput, ModelProcessingStatusInput, ModelSizeInput, ModelStringInput, ModelStringKeyConditionInput, ModelTeamConditionInput, ModelTeamFilterInput, ModelTeamMemberConditionInput, ModelTeamMemberFilterInput, ModelTenantComplianceDocumentConditionInput, ModelTenantComplianceDocumentFilterInput, ModelTenantComplianceDocumentStatusInput, ModelTenantComplianceDocumentTypeInput, ModelTenantConditionInput, ModelTicketConditionInput, ModelTicketFilterInput, ModelTicketPriorityConditionInput, ModelTicketPriorityFilterInput, ModelTicketStatusConditionInput, ModelTicketStatusFilterInput, ModelTicketTypeConditionInput, ModelTicketTypeFilterInput, ModelUserConditionInput, ModelUserFilterInput, ModelUserSessionConditionInput, ModelUserSessionFilterInput, ModelUserStatusInput, ModelUserTypeInput, OpenSearchHit, OpenSearchResponse, PhoneNumber, S3Config, S3Credentials, S3Object, SubscriptionResponse, Team, TeamMember, Tenant, TenantBillingInformation, TenantComplianceDocument, TenantContactInformation, TenantPreferences, TenantSSOConfiguration, TenantSecurity, Ticket, TicketPriority, TicketStatus, TicketType, UpdateEntityConversationInput, UpdateEntityInput, UpdateInteractionAttendeeInput, UpdateInteractionEndpointInput, UpdateInteractionHostInput, UpdateInteractionInput, UpdateInteractionInviteeInput, UpdateTeamInput, UpdateTeamMemberInput, UpdateTenantComplianceDocumentInput, UpdateTenantInput, UpdateUserInput, UpdateUserSessionInput, User, UserNotificationSettings, UserPreferences, UserSession };
+interface OAuthConfig {
+    clientId: string;
+    clientSecret: string;
+    refreshToken: string;
+    accessToken?: string;
+    tokenExpiry?: number;
+}
+interface MailboxConfig {
+    displayName: string;
+    sendingMethod: 'SMTP' | 'SES';
+    smtpHost?: string;
+    smtpPort?: number;
+    smtpUsername?: string;
+    smtpPassword?: string;
+    smtpEncryption?: 'TLS' | 'SSL';
+    oauthConfig?: OAuthConfig;
+    signature?: string;
+    isDefault: boolean;
+    isActive: boolean;
+    replyToAddress?: string;
+    sesConfigurationSetName?: string;
+}
+
+interface EmailMessageMetadata {
+    emailMessageId: string;
+    inReplyTo?: string;
+    references?: string[];
+    cc?: string[];
+    bcc?: string[];
+    subject: string;
+    from: string;
+    to: string[];
+    direction: 'INBOUND' | 'OUTBOUND';
+    sesMessageId?: string;
+    deliveryStatus?: 'SENT' | 'DELIVERED' | 'BOUNCED' | 'FAILED';
+    isSpam?: boolean;
+    spamReason?: string;
+}
+
+interface InteractionMessageTemplate {
+    id: string;
+    tenantId: string;
+    name: string;
+    subject?: string;
+    body: string;
+    metadata?: Record<string, any>;
+    variables?: Record<string, any>[];
+    interactionChannel?: string;
+    interactionProvider?: string;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number;
+    updatedByUserId: string;
+    updatedByUserSessionId?: string;
+}
+
+interface EmailConversationFilters {
+    endpointId?: string;
+    isRead?: boolean;
+    hasTicket?: boolean;
+    isSpam?: boolean;
+    dateFrom?: number;
+    dateTo?: number;
+    searchQuery?: string;
+}
+
+declare function sanitizeHtmlBody(html: string): string;
+
+declare class EmailEntityResolverService {
+    private entityService;
+    constructor(entityService: EntityService);
+    resolveEntity(tenantId: string, senderEmail: string, senderName?: string): Promise<Entity | null>;
+    static ɵfac: i0.ɵɵFactoryDeclaration<EmailEntityResolverService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<EmailEntityResolverService>;
+}
+
+interface EmailHeaders {
+    messageId: string;
+    inReplyTo?: string;
+    references?: string[];
+    subject: string;
+    to?: string[];
+    cc?: string[];
+}
+declare class EmailConversationResolverService {
+    private entityConversationService;
+    private interactionService;
+    constructor(entityConversationService: EntityConversationService, interactionService: InteractionService);
+    /**
+     * Resolves an existing conversation or returns null if no match found.
+     * 5-step matching:
+     *   1. Parse encoded reply address (reply+{tenantId}_{conversationId}@reply.platform.com)
+     *   2. Match In-Reply-To header → InteractionMessage.metadata.emailMessageId
+     *   3. Match References header → conversation metadata.threadReferences
+     *   4. Normalize subject (remove Re:, Fwd:, FW:) → match conversation metadata.subject
+     *   5. No match → return null (caller creates new EntityConversation)
+     */
+    resolveConversation(tenantId: string, entityId: string, emailHeaders: EmailHeaders, endpointId: string): Promise<EntityConversation | null>;
+    parseReplyAddress(recipients: string[]): string | null;
+    normalizeSubject(subject: string): string;
+    private matchByInReplyTo;
+    private matchByReferences;
+    private matchBySubject;
+    static ɵfac: i0.ɵɵFactoryDeclaration<EmailConversationResolverService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<EmailConversationResolverService>;
+}
+
+declare const FIELDS_INTERACTION_MESSAGE_TEMPLATE = "\n  id\n  tenantId\n  name\n  subject\n  body\n  metadata\n  variables\n  interactionChannel\n  InteractionProvider\n  createdAt\n  updatedAt\n  deletedAt\n  updatedByUserId\n  updatedByUserSessionId\n";
+declare class InteractionMessageTemplateService {
+    private appSyncHelperService;
+    constructor(appSyncHelperService: AppSyncHelperService);
+    listTemplates(tenantId: string, interactionChannel?: string): Promise<List<InteractionMessageTemplate>>;
+    getTemplate(templateId: string): Promise<InteractionMessageTemplate | null>;
+    renderTemplate(body: string, variables: Record<string, any>): string;
+    static ɵfac: i0.ɵɵFactoryDeclaration<InteractionMessageTemplateService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<InteractionMessageTemplateService>;
+}
+
+export { AMPLIFY_CONFIG, AppSyncHelperService, CleanDeep, CommonService, CustomPipesModule, CustomValidators, DomainNamePipe, EmailConversationResolverService, EmailEntityResolverService, EncryptedStorageService, EntityConversationService, EntityService, ErrorComponent, FIELDS_COUNTRY, FIELDS_ENTITY, FIELDS_ENTITY_CONVERSATION, FIELDS_ENTITY_CONVERSATION_EXPANDED, FIELDS_ENTITY_CONVERSATION_MINIMAL, FIELDS_ENTITY_EXPANDED, FIELDS_ENTITY_MINIMAL, FIELDS_ENTITY_TYPE, FIELDS_INTERACTION, FIELDS_INTERACTION_ATTENDEE, FIELDS_INTERACTION_ATTENDEE_EXPANDED, FIELDS_INTERACTION_ENDPOINT, FIELDS_INTERACTION_ENDPOINT_MINIMAL, FIELDS_INTERACTION_EXPANDED, FIELDS_INTERACTION_HOST, FIELDS_INTERACTION_INVITEE, FIELDS_INTERACTION_MESSAGE, FIELDS_INTERACTION_MESSAGE_ATTACHMENT, FIELDS_INTERACTION_MESSAGE_EXPANDED, FIELDS_INTERACTION_MESSAGE_TEMPLATE, FIELDS_INTERACTION_MINIMAL, FIELDS_INTERACTION_WIDGET, FIELDS_INTERACTION_WIDGET_USER_SETTING, FIELDS_LANGUAGE, FIELDS_PHONE_NUMBER, FIELDS_TEAM, FIELDS_TEAM_MEMBER, FIELDS_TENANT, FIELDS_TENANT_COMPLIANCE_DOCUMENT, FIELDS_TENANT_EXPANDED, FIELDS_TENANT_MINIMAL, FIELDS_TICKET, FIELDS_TICKET_PRIORITY, FIELDS_TICKET_STATUS, FIELDS_TICKET_TYPE, FIELDS_USER, FIELDS_USER_SESSION, FooterComponent, FormatEpochTimestampPipe, InteractionChannel, InteractionContext, InteractionDirection, InteractionEndpointService, InteractionMessageTemplateService, InteractionProvider, InteractionRouteLogic, InteractionService, InteractionStatus, InteractionWidgetService, LoaderComponent, ModelAttributeTypes, ModelSortDirection, OpenSearchHelperService, ProcessingStatus, S3HelperService, SafeHtmlPipe, SearchInnerFieldPipe, SearchPipe, SingularizePipe, SnugdeskAuthenticationService, SnugdeskCoreModule, SnugdeskIPRegistryService, StorageType, TeamService, TenantComplianceDocumentStatus, TenantComplianceDocumentType, TenantSSOConfigurationProtocol, TenantService, TicketService, UserService, UserSessionService, UserStatus, UserType, provideAmplifyConfig, sanitizeHtmlBody };
+export type { AmplifyConfig, Country, CreateEntityConversationInput, CreateEntityInput, CreateInteractionAttendeeInput, CreateInteractionEndpointInput, CreateInteractionHostInput, CreateInteractionInput, CreateInteractionInviteeInput, CreateInteractionMessageAttachmentInput, CreateInteractionMessageInput, CreateTeamInput, CreateTeamMemberInput, CreateTenantComplianceDocumentInput, CreateTenantInput, CreateUserInput, Currency, EmailConversationFilters, EmailHeaders, EmailMessageMetadata, EncryptedStorageKeys, Entity, EntityContactPreferences, EntityConversation, EntityPreferences, EntityType, Interaction, InteractionAttendee, InteractionEndpoint, InteractionEndpointPriceDetails, InteractionEndpointRegulatoryComplianceDocument, InteractionHost, InteractionInvitee, InteractionMessage, InteractionMessageAttachment, InteractionMessageTemplate, InteractionRouteConfiguration, InteractionRouteConfigurationInput, InteractionWidget, InteractionWidgetUserSetting, Language, List, MailboxConfig, ModelBooleanInput, ModelEntityConditionInput, ModelEntityConversationConditionInput, ModelEntityConversationFilterInput, ModelEntityFilterInput, ModelEntityTypeConditionInput, ModelEntityTypeFilterInput, ModelIDInput, ModelIDKeyConditionInput, ModelIntInput, ModelIntKeyConditionInput, ModelInteractionAttendeeConditionInput, ModelInteractionAttendeeFilterInput, ModelInteractionChannelInput, ModelInteractionConditionInput, ModelInteractionContextInput, ModelInteractionDirectionInput, ModelInteractionEndpointConditionInput, ModelInteractionEndpointFilterInput, ModelInteractionFilterInput, ModelInteractionHostConditionInput, ModelInteractionHostFilterInput, ModelInteractionInviteeConditionInput, ModelInteractionInviteeFilterInput, ModelInteractionMessageAttachmentConditionInput, ModelInteractionMessageAttachmentFilterInput, ModelInteractionMessageConditionInput, ModelInteractionMessageFilterInput, ModelInteractionProviderInput, ModelInteractionStatusInput, ModelInteractionWidgetConditionInput, ModelInteractionWidgetFilterInput, ModelInteractionWidgetUserSettingFilterInput, ModelProcessingStatusInput, ModelSizeInput, ModelStringInput, ModelStringKeyConditionInput, ModelTeamConditionInput, ModelTeamFilterInput, ModelTeamMemberConditionInput, ModelTeamMemberFilterInput, ModelTenantComplianceDocumentConditionInput, ModelTenantComplianceDocumentFilterInput, ModelTenantComplianceDocumentStatusInput, ModelTenantComplianceDocumentTypeInput, ModelTenantConditionInput, ModelTicketConditionInput, ModelTicketFilterInput, ModelTicketPriorityConditionInput, ModelTicketPriorityFilterInput, ModelTicketStatusConditionInput, ModelTicketStatusFilterInput, ModelTicketTypeConditionInput, ModelTicketTypeFilterInput, ModelUserConditionInput, ModelUserFilterInput, ModelUserSessionConditionInput, ModelUserSessionFilterInput, ModelUserStatusInput, ModelUserTypeInput, OAuthConfig, OpenSearchHit, OpenSearchResponse, PhoneNumber, S3Config, S3Credentials, S3Object, SubscriptionResponse, Team, TeamMember, Tenant, TenantBillingInformation, TenantComplianceDocument, TenantContactInformation, TenantPreferences, TenantSSOConfiguration, TenantSecurity, Ticket, TicketPriority, TicketStatus, TicketType, UpdateEntityConversationInput, UpdateEntityInput, UpdateInteractionAttendeeInput, UpdateInteractionEndpointInput, UpdateInteractionHostInput, UpdateInteractionInput, UpdateInteractionInviteeInput, UpdateTeamInput, UpdateTeamMemberInput, UpdateTenantComplianceDocumentInput, UpdateTenantInput, UpdateUserInput, UpdateUserSessionInput, User, UserNotificationSettings, UserPreferences, UserSession };

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@snugdesk/core",
-  "version": "0.2.30",
+  "version": "0.2.32",
   "description": "Core utility and session management library required for all Snugdesk widgets. Handles authentication, configuration, and shared services.",
   "peerDependencies": {
     "@angular/common": ">=19.0.0",