@snugdesk/core 0.0.12 → 0.0.13

package/index.d.ts

@@ -1,11 +1,12 @@
 import * as i0 from '@angular/core';
-import { OnChanges, ChangeDetectorRef, SimpleChanges, PipeTransform } from '@angular/core';
+import { OnChanges, ChangeDetectorRef, SimpleChanges, PipeTransform, InjectionToken, ValueProvider } from '@angular/core';
 import * as i7 from '@angular/common';
 import * as i5 from '@angular/forms';
 import { ValidatorFn, FormGroup } from '@angular/forms';
 import { DomSanitizer } from '@angular/platform-browser';
+import { BehaviorSubject, Subscription, Observable } from 'rxjs';
 import { HttpClient } from '@angular/common/http';
-import { BehaviorSubject, Subscription } from 'rxjs';
+import { GraphQLResult } from '@aws-amplify/api-graphql';
 
 declare class ErrorComponent implements OnChanges {
     private cdr;
@@ -85,6 +86,113 @@ declare class SnugdeskCoreModule {
     static ɵinj: i0.ɵɵInjectorDeclaration<SnugdeskCoreModule>;
 }
 
+declare class SnugdeskIPRegistryService {
+    private http;
+    private readonly IP_REGISTRY_API;
+    private readonly SESSION_KEY;
+    constructor(http: HttpClient);
+    private get cachedIPDetails();
+    private set cachedIPDetails(value);
+    getIPDetails(): Promise<any>;
+    static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskIPRegistryService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<SnugdeskIPRegistryService>;
+}
+
+declare class SnugdeskAuthenticationHelperService {
+    private httpClient;
+    private ipRegistryService;
+    private readonly headers;
+    private readonly authEndpointURL;
+    constructor(httpClient: HttpClient, ipRegistryService: SnugdeskIPRegistryService);
+    getSessionToken(tenantId: string, userId: string): Promise<any>;
+    static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskAuthenticationHelperService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<SnugdeskAuthenticationHelperService>;
+}
+
+declare class SnugdeskAuthenticationService {
+    private authenticationHelperService;
+    isAuthenticated$: BehaviorSubject<boolean>;
+    tenant$: BehaviorSubject<any>;
+    user$: BehaviorSubject<any>;
+    userSession$: BehaviorSubject<any>;
+    tenantSubscription: Subscription;
+    userSubscription: Subscription;
+    userSessionSubscription: Subscription;
+    private readonly jwtHelper;
+    private readonly TOKEN_KEY;
+    constructor(authenticationHelperService: SnugdeskAuthenticationHelperService);
+    getToken(): string | null;
+    setToken(token: string): void;
+    checkToken(token: string): boolean;
+    getDecodedToken(): any;
+    getTenantId(): string;
+    getUserId(): string;
+    getUserSessionId(): string;
+    getUserPreferences(): any;
+    isAuthenticated(): boolean;
+    authenticate(token?: string, tenantId?: string, userId?: string): Promise<boolean>;
+    login(tenantId: string, userId: string): Promise<Boolean>;
+    logout(userSessionId?: string): Promise<void>;
+    endUserSession(userSessionId?: string): Promise<void>;
+    static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskAuthenticationService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<SnugdeskAuthenticationService>;
+}
+
+interface AmplifyConfig {
+    aws_project_region: string;
+    aws_appsync_graphqlEndpoint: string;
+    aws_appsync_region: string;
+    aws_appsync_authenticationType: string;
+    aws_appsync_apiKey?: string;
+}
+declare const AMPLIFY_CONFIG: InjectionToken<AmplifyConfig>;
+declare function provideAmplifyConfig(config: AmplifyConfig): ValueProvider;
+declare class AppSyncHelperService {
+    private readonly authenticationService;
+    private configured;
+    private authMode;
+    private readonly amplifyConfig?;
+    constructor(amplifyConfig: AmplifyConfig | null, authenticationService: SnugdeskAuthenticationService);
+    query<T>(statement: string, variables?: Record<string, unknown>): Promise<GraphQLResult<T>>;
+    mutate<T>(statement: string, variables?: Record<string, unknown>): Promise<GraphQLResult<T>>;
+    subscribe<T>(statement: string, variables?: Record<string, unknown>): Observable<GraphQLResult<T>>;
+    private ensureConfigured;
+    private getHostConfig;
+    private normalizeAuthMode;
+    private getAuthModeFromConfig;
+    private buildAuthHeaders;
+    private getToken;
+    static ɵfac: i0.ɵɵFactoryDeclaration<AppSyncHelperService, [{ optional: true; }, null]>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<AppSyncHelperService>;
+}
+
+interface S3Credentials {
+    accessKeyId: string;
+    secretAccessKey: string;
+}
+interface S3Config {
+    region: string;
+    credentials: S3Credentials;
+}
+declare class S3HelperService {
+    private http;
+    private readonly API_BASE;
+    private readonly jwt;
+    constructor(http: HttpClient);
+    getS3Config(token: string, region: string): Promise<S3Config>;
+    /**
+     * Validates and decodes the JWT token.
+     * @throws Error if the token is empty, expired, or invalid.
+     * @returns The decoded JWT payload.
+     */
+    private parseToken;
+    private fetchEncryptedCredentials;
+    private base64ToBytes;
+    private decryptCredentials;
+    static ɵfac: i0.ɵɵFactoryDeclaration<S3HelperService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<S3HelperService>;
+}
+
 declare enum ModelAttributeTypes {
     binary = "binary",
     binarySet = "binarySet",
@@ -183,6 +291,28 @@ type ModelStringKeyConditionInput = {
     between?: Array<string | null> | null;
     beginsWith?: string | null;
 };
+interface SubscriptionResponse<T> {
+    value: GraphQLResult<T>;
+}
+type Country = {
+    code: string;
+    nameEn: string;
+    nameLocal?: string | null;
+    currency?: CountryCurrency | null;
+    officialLanguage?: CountryLanguage | null;
+    callingCode?: string | null;
+    region?: string | null;
+    flag?: string | null;
+};
+type CountryCurrency = {
+    code: string;
+    nameEn: string;
+};
+type CountryLanguage = {
+    code: string;
+    nameEn: string;
+    nameLocal?: string | null;
+};
 type Language = {
     code: string;
     nameEn: string;
@@ -202,146 +332,287 @@ type S3Object = {
     location: string;
 };
 
-declare class SnugdeskIPRegistryService {
-    private http;
-    private readonly IP_REGISTRY_API;
-    private readonly SESSION_KEY;
-    constructor(http: HttpClient);
-    private get cachedIPDetails();
-    private set cachedIPDetails(value);
-    getIPDetails(): Promise<any>;
-    static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskIPRegistryService, never>;
-    static ɵprov: i0.ɵɵInjectableDeclaration<SnugdeskIPRegistryService>;
-}
-
-declare class SnugdeskAuthenticationHelperService {
-    private httpClient;
-    private ipRegistryService;
-    private readonly headers;
-    private readonly authEndpointURL;
-    constructor(httpClient: HttpClient, ipRegistryService: SnugdeskIPRegistryService);
-    getSessionToken(tenantId: string, userId: string): Promise<any>;
-    static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskAuthenticationHelperService, never>;
-    static ɵprov: i0.ɵɵInjectableDeclaration<SnugdeskAuthenticationHelperService>;
-}
-
-declare class SnugdeskAuthenticationService {
-    private authHelperService;
-    isAuthenticated$: BehaviorSubject<boolean>;
-    tenant$: BehaviorSubject<any>;
-    user$: BehaviorSubject<any>;
-    userSession$: BehaviorSubject<any>;
-    tenantSubscription: Subscription;
-    userSubscription: Subscription;
-    userSessionSubscription: Subscription;
-    private readonly jwtHelper;
-    private readonly TOKEN_KEY;
-    constructor(authHelperService: SnugdeskAuthenticationHelperService);
-    getToken(): string | null;
-    setToken(token: string): void;
-    checkToken(token: string): boolean;
-    getDecodedToken(): any;
-    getTenantId(): string;
-    getUserId(): string;
-    getUserSessionId(): string;
-    getUserPreferences(): any;
-    isAuthenticated(): boolean;
-    authenticate(token?: string, tenantId?: string, userId?: string): Promise<boolean>;
-    login(tenantId: string, userId: string): Promise<Boolean>;
-    logout(userSessionId?: string): Promise<void>;
-    endUserSession(userSessionId?: string): Promise<void>;
-    static ɵfac: i0.ɵɵFactoryDeclaration<SnugdeskAuthenticationService, never>;
-    static ɵprov: i0.ɵɵInjectableDeclaration<SnugdeskAuthenticationService>;
-}
-
-declare class GraphQLHelperService {
-    private http;
-    private authenticationService;
-    private readonly GRAPHQL_API;
-    constructor(http: HttpClient, authenticationService: SnugdeskAuthenticationService);
-    /**
-     * Executes a GraphQL query with the provided variables.
-     * @param query The GraphQL query string.
-     * @param variables Optional variables for the query.
-     * @returns A promise that resolves with the response data.
-     */
-    executeQuery(query: string, variables?: any): Promise<any>;
-    static ɵfac: i0.ɵɵFactoryDeclaration<GraphQLHelperService, never>;
-    static ɵprov: i0.ɵɵInjectableDeclaration<GraphQLHelperService>;
-}
-
-interface S3Credentials {
-    accessKeyId: string;
-    secretAccessKey: string;
-}
-interface S3Config {
-    region: string;
-    credentials: S3Credentials;
-}
-declare class S3HelperService {
-    private http;
-    private readonly API_BASE;
-    private readonly jwt;
-    constructor(http: HttpClient);
-    getS3Config(token: string, region: string): Promise<S3Config>;
-    /**
-     * Validates and decodes the JWT token.
-     * @throws Error if the token is empty, expired, or invalid.
-     * @returns The decoded JWT payload.
-     */
-    private parseToken;
-    private fetchEncryptedCredentials;
-    private base64ToBytes;
-    private decryptCredentials;
-    static ɵfac: i0.ɵɵFactoryDeclaration<S3HelperService, never>;
-    static ɵprov: i0.ɵɵInjectableDeclaration<S3HelperService>;
+type Entity = {
+    id: string;
+    externalId?: string | null;
+    tenantId: string;
+    name: string;
+    image?: S3Object | null;
+    email?: string | null;
+    phoneNumber?: PhoneNumber | null;
+    phoneNumberE164?: string | null;
+    preferences?: EntityPreferences | null;
+    contactPreferences?: EntityContactPreferences | null;
+    createdAt: number;
+    updatedAt: number;
+    blockedAt?: number | null;
+    deletedAt?: number | null;
+};
+type EntityPreferences = {
+    timezoneName?: string | null;
+    language?: Language | null;
+};
+type EntityContactPreferences = {
+    allowCall?: boolean | null;
+    allowEmail?: boolean | null;
+    allowSMS?: boolean | null;
+    allowWhatsApp?: boolean | null;
+};
+type CreateEntityInput = {
+    id?: string | null;
+    externalId?: string | null;
+    tenantId: string;
+    name: string;
+    image?: S3Object | null;
+    email?: string | null;
+    phoneNumber?: PhoneNumber | null;
+    phoneNumberE164?: string | null;
+    isOrganization: boolean;
+    createdAt: number;
+    updatedAt: number;
+    blockedAt?: number | null;
+    deletedAt?: number | null;
+    updatedByUserId: string;
+    updatedByUserSessionId?: string | null;
+};
+type UpdateEntityInput = {
+    id: string;
+    externalId?: string | null;
+    tenantId?: string | null;
+    name?: string | null;
+    image?: S3Object | null;
+    email?: string | null;
+    phoneNumber?: PhoneNumber | null;
+    phoneNumberE164?: string | null;
+    isOrganization?: boolean | null;
+    createdAt?: number | null;
+    updatedAt: number;
+    blockedAt?: number | null;
+    deletedAt?: number | null;
+    updatedByUserId?: string | null;
+    updatedByUserSessionId?: string | null;
+};
+type ModelEntityConditionInput = {
+    externalId?: ModelStringInput | null;
+    tenantId?: ModelIDInput | null;
+    entityTypeId?: ModelIDInput | null;
+    parentId?: ModelIDInput | null;
+    name?: ModelStringInput | null;
+    email?: ModelStringInput | null;
+    phoneNumberE164?: ModelStringInput | null;
+    isOrganization?: ModelBooleanInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    blockedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelEntityConditionInput | null> | null;
+    or?: Array<ModelEntityConditionInput | null> | null;
+    not?: ModelEntityConditionInput | null;
+};
+type ModelEntityFilterInput = {
+    id?: ModelIDInput | null;
+    externalId?: ModelStringInput | null;
+    tenantId?: ModelIDInput | null;
+    entityTypeId?: ModelIDInput | null;
+    parentId?: ModelIDInput | null;
+    name?: ModelStringInput | null;
+    email?: ModelStringInput | null;
+    phoneNumberE164?: ModelStringInput | null;
+    isOrganization?: ModelBooleanInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    blockedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelEntityFilterInput | null> | null;
+    or?: Array<ModelEntityFilterInput | null> | null;
+    not?: ModelEntityFilterInput | null;
+};
+type ListEntities = {
+    items: Array<Entity | null>;
+    nextToken?: string | null;
+};
+declare class EntityService {
+    private readonly appSyncService;
+    constructor(appSyncService: AppSyncHelperService);
+    GetEntity(id: string): Promise<Entity>;
+    CreateEntity(input: CreateEntityInput, condition?: ModelEntityConditionInput): Promise<Entity>;
+    UpdateEntity(input: UpdateEntityInput, condition?: ModelEntityConditionInput): Promise<Entity>;
+    ListEntitiesByTenantId(tenantId: string, name?: ModelStringKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelEntityFilterInput, limit?: number, nextToken?: string): Promise<ListEntities>;
+    ListEntitiesByTenantIdAndPhoneNumberE164(tenantId: string, phoneNumberE164?: ModelStringKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelEntityFilterInput, limit?: number, nextToken?: string): Promise<ListEntities>;
+    static ɵfac: i0.ɵɵFactoryDeclaration<EntityService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<EntityService>;
 }
 
+type TenantPreferences = {
+    timezoneName?: string | null;
+    language?: Language | null;
+    allowUserToChangePreferences?: boolean | null;
+};
+type TenantSecurity = {
+    domainValidationTokenExpiry?: number | null;
+    userValidationTokenExpiry?: number | null;
+    secretTokenExpiry?: number | null;
+    sessionTokenExpiry?: number | null;
+    sessionIdleTimeout?: number | null;
+};
 type Tenant = {
     id: string;
+    externalId?: string | null;
     tenantDomain: string;
     organizationName: string;
     websiteURL?: string | null;
-    image?: {
-        key: string;
-        bucket: string;
-        location: string;
-    } | null;
-    preferences?: {
-        timezoneName?: string | null;
-        language?: Language | null;
-        allowUserToChangePreferences?: boolean | null;
-    } | null;
-    security?: {
-        domainValidationTokenExpiry?: number | null;
-        userValidationTokenExpiry?: number | null;
-        secretTokenExpiry?: number | null;
-        sessionTokenExpiry?: number | null;
-        sessionIdleTimeout?: number | null;
-    } | null;
+    image?: S3Object | null;
+    preferences?: TenantPreferences | null;
+    security?: TenantSecurity | null;
     activatedAt?: number | null;
     blockedAt?: number | null;
     createdAt: number;
     updatedAt: number;
     deletedAt?: number | null;
-    interactionWidgets?: {
-        nextToken?: string | null;
-    } | null;
+};
+type __SubscriptionContainer$4 = {
+    OnTenantById: Tenant;
 };
 declare class TenantService {
-    private graphQLHelperService;
-    constructor(graphQLHelperService: GraphQLHelperService);
+    private readonly appSyncService;
+    constructor(appSyncService: AppSyncHelperService);
     getTenantById(id: string): Promise<Tenant>;
     private GetTenant;
+    OnTenantByIdListener(id: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer$4, 'OnTenantById'>>>;
     static ɵfac: i0.ɵɵFactoryDeclaration<TenantService, never>;
     static ɵprov: i0.ɵɵInjectableDeclaration<TenantService>;
 }
 
-declare enum UserType {
-    AGENT = "AGENT",
-    SUPERVISOR = "SUPERVISOR",
-    ADMINISTRATOR = "ADMINISTRATOR"
+type InteractionWidget = {
+    id: string;
+    tenantId: string;
+    tenant?: Tenant | null;
+    channel: InteractionChannel;
+    provider: InteractionProvider;
+    providerAccountId?: string | null;
+    name: string;
+    description?: string | null;
+    configuration?: string | null;
+    isRecordingEnabledByDefault: boolean;
+    isRecordingEnabledOnDemand: boolean;
+    isTranscriptionEnabledByDefault: boolean;
+    isTranscriptionEnabledOnDemand: boolean;
+    routeConfiguration?: InteractionRouteConfiguration | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type ListInteractionWidgets = {
+    items: Array<InteractionWidget | null>;
+    nextToken?: string | null;
+};
+type ModelInteractionWidgetConditionInput = {
+    tenantId?: ModelIDInput | null;
+    channel?: ModelInteractionChannelInput | null;
+    provider?: ModelInteractionProviderInput | null;
+    providerAccountId?: ModelStringInput | null;
+    name?: ModelStringInput | null;
+    description?: ModelStringInput | null;
+    configuration?: ModelStringInput | null;
+    isRecordingEnabledByDefault?: ModelBooleanInput | null;
+    isRecordingEnabledOnDemand?: ModelBooleanInput | null;
+    isTranscriptionEnabledByDefault?: ModelBooleanInput | null;
+    isTranscriptionEnabledOnDemand?: ModelBooleanInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    updatedByUserId?: ModelIDInput | null;
+    updatedByUserSessionId?: ModelIDInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelInteractionWidgetConditionInput | null> | null;
+    or?: Array<ModelInteractionWidgetConditionInput | null> | null;
+    not?: ModelInteractionWidgetConditionInput | null;
+};
+type ModelInteractionWidgetFilterInput = {
+    id?: ModelIDInput | null;
+    tenantId?: ModelIDInput | null;
+    channel?: ModelInteractionChannelInput | null;
+    provider?: ModelInteractionProviderInput | null;
+    providerAccountId?: ModelStringInput | null;
+    name?: ModelStringInput | null;
+    description?: ModelStringInput | null;
+    configuration?: ModelStringInput | null;
+    isRecordingEnabledByDefault?: ModelBooleanInput | null;
+    isRecordingEnabledOnDemand?: ModelBooleanInput | null;
+    isTranscriptionEnabledByDefault?: ModelBooleanInput | null;
+    isTranscriptionEnabledOnDemand?: ModelBooleanInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    updatedByUserId?: ModelIDInput | null;
+    updatedByUserSessionId?: ModelIDInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelInteractionWidgetFilterInput | null> | null;
+    or?: Array<ModelInteractionWidgetFilterInput | null> | null;
+    not?: ModelInteractionWidgetFilterInput | null;
+};
+declare const FIELDS_INTERACTION_WIDGET = "\n    id\n    tenantId\n    channel\n    provider\n    providerAccountId\n    name\n    description\n    configuration\n    isRecordingEnabledByDefault\n    isRecordingEnabledOnDemand\n    isTranscriptionEnabledByDefault\n    isTranscriptionEnabledOnDemand\n    routeConfiguration {\n      teamId\n      routingLogic\n      maxWaitTimeoutSeconds\n    }\n    createdAt\n    updatedAt\n    deletedAt\n";
+declare class InteractionWidgetService {
+    private readonly appSyncService;
+    constructor(appSyncService: AppSyncHelperService);
+    GetInteractionWidget(id: string): Promise<InteractionWidget>;
+    ListInteractionWidgetsByTenantId(tenantId: string, name?: ModelStringKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionWidgetFilterInput, limit?: number, nextToken?: string): Promise<ListInteractionWidgets>;
+    static ɵfac: i0.ɵɵFactoryDeclaration<InteractionWidgetService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<InteractionWidgetService>;
 }
+
+type InteractionEndpoint = {
+    id: string;
+    externalId: string;
+    tenantId: string;
+    widgetId: string;
+    widget?: InteractionWidget | null;
+    address: string;
+    configuration?: string | null;
+    sellPrice?: InteractionEndpointPriceDetails | null;
+    documents?: Array<InteractionEndpointRegulatoryComplianceDocument | null> | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type InteractionEndpointPriceDetails = {
+    currency: string;
+    upfrontCost: number;
+    monthlyCost: number;
+    inboundCost: number;
+    outboundCost: number;
+};
+type InteractionEndpointRegulatoryComplianceDocument = {
+    fileName: string;
+    documentType?: string | null;
+    contentType?: string | null;
+    file?: S3Object | null;
+};
+declare class InteractionEndpointService {
+    static ɵfac: i0.ɵɵFactoryDeclaration<InteractionEndpointService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<InteractionEndpointService>;
+}
+
+type Team = {
+    id: string;
+    tenantId: string;
+    name: string;
+    description?: string | null;
+    image?: S3Object | null;
+    ticketFields?: Array<string | null> | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+
+type UserPreferences = {
+    timezoneName?: string | null;
+    language?: Language | null;
+};
+type UserNotificationSettings = {
+    allowPush?: boolean | null;
+    allowEmail?: boolean | null;
+    allowSMS?: boolean | null;
+    allowWhatsApp?: boolean | null;
+};
 declare enum UserStatus {
     READY = "READY",
     NOT_READY = "NOT_READY",
@@ -349,34 +620,21 @@ declare enum UserStatus {
     BUSY = "BUSY",
     AFTER_CALL_WORK = "AFTER_CALL_WORK"
 }
+declare enum UserType {
+    AGENT = "AGENT",
+    SUPERVISOR = "SUPERVISOR",
+    ADMINISTRATOR = "ADMINISTRATOR"
+}
 type User = {
     id: string;
+    externalId?: string | null;
     tenantId: string;
     email: string;
     name?: string | null;
-    image?: {
-        key: string;
-        bucket: string;
-        location: string;
-    } | null;
-    phoneNumber?: {
-        countryCode?: string | null;
-        dialCode?: string | null;
-        e164Number?: string | null;
-        internationalNumber?: string | null;
-        nationalNumber?: string | null;
-        number?: string | null;
-    } | null;
-    preferences?: {
-        timezoneName?: string | null;
-        language?: Language | null;
-    } | null;
-    notificationSettings?: {
-        allowPush?: boolean | null;
-        allowEmail?: boolean | null;
-        allowSMS?: boolean | null;
-        allowWhatsApp?: boolean | null;
-    } | null;
+    image?: S3Object | null;
+    phoneNumber?: PhoneNumber | null;
+    preferences?: UserPreferences | null;
+    notificationSettings?: UserNotificationSettings | null;
     type?: UserType | null;
     activatedAt?: number | null;
     blockedAt?: number | null;
@@ -384,15 +642,740 @@ type User = {
     updatedAt: number;
     deletedAt?: number | null;
 };
+type ModelUserStatusInput = {
+    eq?: UserStatus | null;
+    ne?: UserStatus | null;
+};
+type __SubscriptionContainer$3 = {
+    OnUserById: User;
+};
 declare class UserService {
-    private graphQLHelperService;
-    constructor(graphQLHelperService: GraphQLHelperService);
+    private readonly appSyncService;
+    constructor(appSyncService: AppSyncHelperService);
     getUserById(id: string): Promise<User>;
     GetUser(id: string): Promise<User>;
+    OnUserByIdListener(id: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer$3, 'OnUserById'>>>;
     static ɵfac: i0.ɵɵFactoryDeclaration<UserService, never>;
     static ɵprov: i0.ɵɵInjectableDeclaration<UserService>;
 }
 
+type UserSession = {
+    id: string;
+    tenantId: string;
+    userId: string;
+    user?: User | null;
+    ipDetails?: string | null;
+    status?: UserStatus | null;
+    teamIds?: Array<string | null> | null;
+    temp_isLocked?: boolean | null;
+    temp_isAvailableTenantIdUnion?: string | null;
+    createdAt: number;
+    updatedAt: number;
+    expiryAt: number;
+    loggedOutAt?: number | null;
+    blockedAt?: number | null;
+};
+type ListUserSessions = {
+    items: Array<UserSession | null>;
+    nextToken?: string | null;
+};
+type UpdateUserSessionInput = {
+    id: string;
+    tenantId?: string | null;
+    userId?: string | null;
+    ipDetails?: string | null;
+    status?: UserStatus | null;
+    teamIds?: Array<string | null> | null;
+    temp_isLocked?: boolean | null;
+    temp_isAvailableTenantIdUnion?: string | null;
+    createdAt?: number | null;
+    updatedAt?: number | null;
+    expiryAt?: number | null;
+    loggedOutAt?: number | null;
+    blockedAt?: number | null;
+};
+type ModelUserSessionConditionInput = {
+    tenantId?: ModelIDInput | null;
+    userId?: ModelIDInput | null;
+    ipDetails?: ModelStringInput | null;
+    status?: ModelUserStatusInput | null;
+    teamIds?: ModelStringInput | null;
+    temp_isLocked?: ModelBooleanInput | null;
+    temp_isAvailableTenantIdUnion?: ModelStringInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    expiryAt?: ModelIntInput | null;
+    loggedOutAt?: ModelIntInput | null;
+    blockedAt?: ModelIntInput | null;
+    and?: Array<ModelUserSessionConditionInput | null> | null;
+    or?: Array<ModelUserSessionConditionInput | null> | null;
+    not?: ModelUserSessionConditionInput | null;
+};
+type ModelUserSessionFilterInput = {
+    id?: ModelIDInput | null;
+    tenantId?: ModelIDInput | null;
+    userId?: ModelIDInput | null;
+    ipDetails?: ModelStringInput | null;
+    status?: ModelUserStatusInput | null;
+    teamIds?: ModelStringInput | null;
+    temp_isLocked?: ModelBooleanInput | null;
+    temp_isAvailableTenantIdUnion?: ModelStringInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    expiryAt?: ModelIntInput | null;
+    loggedOutAt?: ModelIntInput | null;
+    blockedAt?: ModelIntInput | null;
+    and?: Array<ModelUserSessionFilterInput | null> | null;
+    or?: Array<ModelUserSessionFilterInput | null> | null;
+    not?: ModelUserSessionFilterInput | null;
+};
+type __SubscriptionContainer$2 = {
+    OnUserSessionById: UserSession;
+};
+declare class UserSessionService {
+    private readonly appSyncService;
+    constructor(appSyncService: AppSyncHelperService);
+    getUserSessionById(id: string): Promise<UserSession>;
+    GetUserSession(id: string): Promise<UserSession>;
+    ListUserSessionsByUserId(userId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelUserSessionFilterInput, limit?: number, nextToken?: string): Promise<ListUserSessions>;
+    UpdateUserSession(input: UpdateUserSessionInput, condition?: ModelUserSessionConditionInput): Promise<UserSession>;
+    OnUserSessionByIdListener(id: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer$2, 'OnUserSessionById'>>>;
+    static ɵfac: i0.ɵɵFactoryDeclaration<UserSessionService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<UserSessionService>;
+}
+
+declare enum InteractionChannel {
+    EMAIL = "EMAIL",
+    PHONE = "PHONE",
+    SMS = "SMS",
+    WEB_CHAT = "WEB_CHAT",
+    SOCIAL_CHAT = "SOCIAL_CHAT"
+}
+declare enum InteractionContext {
+    INTERNAL = "INTERNAL",
+    EXTERNAL = "EXTERNAL"
+}
+declare enum InteractionDirection {
+    IN = "IN",
+    OUT = "OUT"
+}
+declare enum InteractionStatus {
+    INITIATED = "INITIATED",
+    QUEUED = "QUEUED",
+    RINGING = "RINGING",
+    CONNECTED_TO_AGENT = "CONNECTED_TO_AGENT",
+    CONNECTED_TO_BOT = "CONNECTED_TO_BOT",
+    HELD = "HELD",
+    DISCONNECTED = "DISCONNECTED",
+    CANCELLED = "CANCELLED",
+    REJECTED = "REJECTED",
+    NO_ANSWER = "NO_ANSWER",
+    MISSED = "MISSED",
+    FAILED = "FAILED"
+}
+declare enum InteractionProvider {
+    AVAYA_IPO = "AVAYA_IPO",
+    TELNYX = "TELNYX",
+    WHATSAPP = "WHATSAPP",
+    TELEGRAM = "TELEGRAM",
+    SNUGDESK = "SNUGDESK"
+}
+type InteractionRouteConfiguration = {
+    teamId?: string | null;
+    routingLogic?: InteractionRouteLogic | null;
+    maxWaitTimeoutSeconds?: number | null;
+};
+declare enum InteractionRouteLogic {
+    MOST_IDLE_AGENT = "MOST_IDLE_AGENT",
+    PARALLEL = "PARALLEL"
+}
+type Interaction = {
+    id: string;
+    tenantId: string;
+    widgetId: string;
+    widget?: InteractionWidget | null;
+    endpointId: string;
+    endpoint?: InteractionEndpoint | null;
+    entityConversationId?: string | null;
+    entityConversation?: EntityConversation | null;
+    entityId?: string | null;
+    entity?: Entity | null;
+    teamId?: string | null;
+    team?: Team | null;
+    hostId?: string | null;
+    host?: InteractionHost | null;
+    providerInteractionId?: string | null;
+    channel: InteractionChannel;
+    provider: InteractionProvider;
+    context: InteractionContext;
+    direction: InteractionDirection;
+    status?: InteractionStatus | null;
+    last_status?: InteractionStatus | null;
+    metadata?: string | null;
+    subject?: string | null;
+    routeConfiguration?: InteractionRouteConfiguration | null;
+    startedAt?: number | null;
+    completedAt?: number | null;
+    duration?: number | null;
+    summary?: string | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type InteractionHost = {
+    id: string;
+    interactionId: string;
+    interaction?: Interaction | null;
+    entityId?: string | null;
+    entity?: Entity | null;
+    teamId?: string | null;
+    team?: Team | null;
+    userId?: string | null;
+    user?: User | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type InteractionInvitee = {
+    id: string;
+    interactionId: string;
+    interaction?: Interaction | null;
+    entityId?: string | null;
+    entity?: Entity | null;
+    teamId?: string | null;
+    team?: Team | null;
+    userId?: string | null;
+    user?: User | null;
+    isAdministrator: boolean;
+    temp_expiringAt?: number | null;
+    expiredAt?: number | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type InteractionAttendee = {
+    id: string;
+    interactionId: string;
+    interaction?: Interaction | null;
+    entityId?: string | null;
+    entity?: Entity | null;
+    interactionWidgetSessionId?: string | null;
+    teamId?: string | null;
+    team?: Team | null;
+    userId?: string | null;
+    user?: User | null;
+    userSessionId?: string | null;
+    userSession?: UserSession | null;
+    name: string;
+    metadata?: string | null;
+    customFields?: Array<string | null> | null;
+    isAdministrator: boolean;
+    joinedAt?: number | null;
+    exitedAt?: number | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type InteractionMessage = {
+    id: string;
+    externalId?: string | null;
+    endpointId?: string | null;
+    endpoint?: InteractionEndpoint | null;
+    campaignId?: string | null;
+    campaignFlowNodeId?: string | null;
+    entityConversationId: string;
+    entityConversation?: EntityConversation | null;
+    interactionId: string;
+    interaction?: Interaction | null;
+    interactionAttendeeId?: string | null;
+    interactionAttendee?: InteractionAttendee | null;
+    referenceMessageId?: string | null;
+    body?: string | null;
+    metadata?: string | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+    messageAttachments?: ListInteractionMessageAttachments | null;
+    temp_isSending?: boolean | null;
+};
+type InteractionMessageAttachment = {
+    id: string;
+    externalId?: string | null;
+    interactionId: string;
+    interactionMessageId: string;
+    name: string;
+    size?: number | null;
+    type?: string | null;
+    file: S3Object;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type ListInteractionInvitees = {
+    items: Array<InteractionInvitee | null>;
+    nextToken?: string | null;
+};
+type ListInteractionAttendees = {
+    items: Array<InteractionAttendee | null>;
+    nextToken?: string | null;
+};
+type ListInteractionMessages = {
+    items: Array<InteractionMessage | null>;
+    nextToken?: string | null;
+};
+type ListInteractionMessageAttachments = {
+    items: Array<InteractionMessageAttachment | null>;
+    nextToken?: string | null;
+};
+type CreateInteractionInput = {
+    id?: string | null;
+    tenantId: string;
+    widgetId: string;
+    endpointId: string;
+    entityConversationId?: string | null;
+    entityId?: string | null;
+    teamId?: string | null;
+    hostId?: string | null;
+    providerInteractionId?: string | null;
+    channel: InteractionChannel;
+    provider: InteractionProvider;
+    context: InteractionContext;
+    direction: InteractionDirection;
+    status?: InteractionStatus | null;
+    last_status?: InteractionStatus | null;
+    metadata?: string | null;
+    subject?: string | null;
+    routeConfiguration?: InteractionRouteConfigurationInput | null;
+    startedAt?: number | null;
+    completedAt?: number | null;
+    duration?: number | null;
+    summary?: string | null;
+    temp_isLocked?: boolean | null;
+    temp_isAvailableTenantIdUnion?: string | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type UpdateInteractionInput = {
+    id: string;
+    tenantId?: string | null;
+    widgetId?: string | null;
+    endpointId?: string | null;
+    entityConversationId?: string | null;
+    entityId?: string | null;
+    teamId?: string | null;
+    hostId?: string | null;
+    providerInteractionId?: string | null;
+    channel?: InteractionChannel | null;
+    provider?: InteractionProvider | null;
+    context?: InteractionContext | null;
+    direction?: InteractionDirection | null;
+    status?: InteractionStatus | null;
+    last_status?: InteractionStatus | null;
+    metadata?: string | null;
+    subject?: string | null;
+    routeConfiguration?: InteractionRouteConfigurationInput | null;
+    startedAt?: number | null;
+    completedAt?: number | null;
+    duration?: number | null;
+    summary?: string | null;
+    temp_isLocked?: boolean | null;
+    temp_isAvailableTenantIdUnion?: string | null;
+    createdAt?: number | null;
+    updatedAt?: number | null;
+    deletedAt?: number | null;
+};
+type CreateInteractionAttendeeInput = {
+    id?: string | null;
+    interactionId: string;
+    entityId?: string | null;
+    interactionWidgetSessionId?: string | null;
+    teamId?: string | null;
+    userId?: string | null;
+    userSessionId?: string | null;
+    name: string;
+    metadata?: string | null;
+    customFields?: Array<string | null> | null;
+    isAdministrator: boolean;
+    joinedAt?: number | null;
+    exitedAt?: number | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type CreateInteractionMessageInput = {
+    id?: string | null;
+    externalId?: string | null;
+    endpointId?: string | null;
+    campaignId?: string | null;
+    campaignFlowNodeId?: string | null;
+    entityConversationId: string;
+    interactionId: string;
+    interactionAttendeeId?: string | null;
+    referenceMessageId?: string | null;
+    body?: string | null;
+    metadata?: string | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type CreateInteractionMessageAttachmentInput = {
+    id?: string | null;
+    externalId?: string | null;
+    interactionId: string;
+    interactionMessageId: string;
+    name: string;
+    size?: number | null;
+    type?: string | null;
+    file: S3Object;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type ModelInteractionConditionInput = {
+    tenantId?: ModelIDInput | null;
+    widgetId?: ModelIDInput | null;
+    endpointId?: ModelIDInput | null;
+    entityConversationId?: ModelIDInput | null;
+    entityId?: ModelIDInput | null;
+    teamId?: ModelIDInput | null;
+    hostId?: ModelIDInput | null;
+    providerInteractionId?: ModelStringInput | null;
+    channel?: ModelInteractionChannelInput | null;
+    provider?: ModelInteractionProviderInput | null;
+    context?: ModelInteractionContextInput | null;
+    direction?: ModelInteractionDirectionInput | null;
+    status?: ModelInteractionStatusInput | null;
+    last_status?: ModelInteractionStatusInput | null;
+    metadata?: ModelStringInput | null;
+    subject?: ModelStringInput | null;
+    startedAt?: ModelIntInput | null;
+    completedAt?: ModelIntInput | null;
+    duration?: ModelIntInput | null;
+    summary?: ModelStringInput | null;
+    temp_isLocked?: ModelBooleanInput | null;
+    temp_isAvailableTenantIdUnion?: ModelStringInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelInteractionConditionInput | null> | null;
+    or?: Array<ModelInteractionConditionInput | null> | null;
+    not?: ModelInteractionConditionInput | null;
+};
+type ModelInteractionInviteeFilterInput = {
+    id?: ModelIDInput | null;
+    interactionId?: ModelIDInput | null;
+    entityId?: ModelIDInput | null;
+    teamId?: ModelIDInput | null;
+    userId?: ModelIDInput | null;
+    isAdministrator?: ModelBooleanInput | null;
+    temp_expiringAt?: ModelIntInput | null;
+    expiredAt?: ModelIntInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelInteractionInviteeFilterInput | null> | null;
+    or?: Array<ModelInteractionInviteeFilterInput | null> | null;
+    not?: ModelInteractionInviteeFilterInput | null;
+};
+type ModelInteractionAttendeeConditionInput = {
+    interactionId?: ModelIDInput | null;
+    entityId?: ModelIDInput | null;
+    interactionWidgetSessionId?: ModelIDInput | null;
+    teamId?: ModelIDInput | null;
+    userId?: ModelIDInput | null;
+    userSessionId?: ModelIDInput | null;
+    name?: ModelStringInput | null;
+    metadata?: ModelStringInput | null;
+    customFields?: ModelStringInput | null;
+    isAdministrator?: ModelBooleanInput | null;
+    joinedAt?: ModelIntInput | null;
+    exitedAt?: ModelIntInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelInteractionAttendeeConditionInput | null> | null;
+    or?: Array<ModelInteractionAttendeeConditionInput | null> | null;
+    not?: ModelInteractionAttendeeConditionInput | null;
+};
+type ModelInteractionAttendeeFilterInput = {
+    id?: ModelIDInput | null;
+    interactionId?: ModelIDInput | null;
+    entityId?: ModelIDInput | null;
+    interactionWidgetSessionId?: ModelIDInput | null;
+    teamId?: ModelIDInput | null;
+    userId?: ModelIDInput | null;
+    userSessionId?: ModelIDInput | null;
+    name?: ModelStringInput | null;
+    metadata?: ModelStringInput | null;
+    customFields?: ModelStringInput | null;
+    isAdministrator?: ModelBooleanInput | null;
+    joinedAt?: ModelIntInput | null;
+    exitedAt?: ModelIntInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelInteractionAttendeeFilterInput | null> | null;
+    or?: Array<ModelInteractionAttendeeFilterInput | null> | null;
+    not?: ModelInteractionAttendeeFilterInput | null;
+};
+type ModelInteractionMessageConditionInput = {
+    externalId?: ModelStringInput | null;
+    endpointId?: ModelIDInput | null;
+    campaignId?: ModelIDInput | null;
+    campaignFlowNodeId?: ModelIDInput | null;
+    entityConversationId?: ModelIDInput | null;
+    interactionId?: ModelIDInput | null;
+    interactionAttendeeId?: ModelIDInput | null;
+    referenceMessageId?: ModelIDInput | null;
+    body?: ModelStringInput | null;
+    metadata?: ModelStringInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelInteractionMessageConditionInput | null> | null;
+    or?: Array<ModelInteractionMessageConditionInput | null> | null;
+    not?: ModelInteractionMessageConditionInput | null;
+};
+type ModelInteractionMessageFilterInput = {
+    id?: ModelIDInput | null;
+    externalId?: ModelStringInput | null;
+    endpointId?: ModelIDInput | null;
+    campaignId?: ModelIDInput | null;
+    campaignFlowNodeId?: ModelIDInput | null;
+    entityConversationId?: ModelIDInput | null;
+    interactionId?: ModelIDInput | null;
+    interactionAttendeeId?: ModelIDInput | null;
+    referenceMessageId?: ModelIDInput | null;
+    body?: ModelStringInput | null;
+    metadata?: ModelStringInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelInteractionMessageFilterInput | null> | null;
+    or?: Array<ModelInteractionMessageFilterInput | null> | null;
+    not?: ModelInteractionMessageFilterInput | null;
+};
+type ModelInteractionMessageAttachmentConditionInput = {
+    externalId?: ModelStringInput | null;
+    interactionId?: ModelIDInput | null;
+    interactionMessageId?: ModelIDInput | null;
+    name?: ModelStringInput | null;
+    size?: ModelIntInput | null;
+    type?: ModelStringInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelInteractionMessageAttachmentConditionInput | null> | null;
+    or?: Array<ModelInteractionMessageAttachmentConditionInput | null> | null;
+    not?: ModelInteractionMessageAttachmentConditionInput | null;
+};
+type ModelInteractionMessageAttachmentFilterInput = {
+    id?: ModelIDInput | null;
+    externalId?: ModelStringInput | null;
+    interactionId?: ModelIDInput | null;
+    interactionMessageId?: ModelIDInput | null;
+    name?: ModelStringInput | null;
+    size?: ModelIntInput | null;
+    type?: ModelStringInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelInteractionMessageAttachmentFilterInput | null> | null;
+    or?: Array<ModelInteractionMessageAttachmentFilterInput | null> | null;
+    not?: ModelInteractionMessageAttachmentFilterInput | null;
+};
+type ModelInteractionChannelInput = {
+    eq?: InteractionChannel | null;
+    ne?: InteractionChannel | null;
+};
+type ModelInteractionContextInput = {
+    eq?: InteractionContext | null;
+    ne?: InteractionContext | null;
+};
+type ModelInteractionDirectionInput = {
+    eq?: InteractionDirection | null;
+    ne?: InteractionDirection | null;
+};
+type ModelInteractionProviderInput = {
+    eq?: InteractionProvider | null;
+    ne?: InteractionProvider | null;
+};
+type ModelInteractionStatusInput = {
+    eq?: InteractionStatus | null;
+    ne?: InteractionStatus | null;
+};
+type InteractionRouteConfigurationInput = {
+    teamId?: string | null;
+    routingLogic?: InteractionRouteLogic | null;
+    maxWaitTimeoutSeconds?: number | null;
+};
+type __SubscriptionContainer$1 = {
+    OnInteractionInviteeByUserId: InteractionInvitee;
+    OnInteractionMessageByEntityConversationId: InteractionMessage;
+};
+declare class InteractionService {
+    private readonly appSyncService;
+    newInteractionInviteObservable$: BehaviorSubject<any>;
+    constructor(appSyncService: AppSyncHelperService);
+    GetInteraction(id: string): Promise<Interaction>;
+    GetInteractionAttendee(id: string): Promise<InteractionAttendee>;
+    GetInteractionMessage(id: string): Promise<InteractionMessage>;
+    CreateInteraction(input: CreateInteractionInput, condition?: ModelInteractionConditionInput): Promise<Interaction>;
+    UpdateInteraction(input: UpdateInteractionInput, condition?: ModelInteractionConditionInput): Promise<Interaction>;
+    CreateInteractionAttendee(input: CreateInteractionAttendeeInput, condition?: ModelInteractionAttendeeConditionInput): Promise<InteractionAttendee>;
+    CreateInteractionMessage(input: CreateInteractionMessageInput, condition?: ModelInteractionMessageConditionInput): Promise<InteractionMessage>;
+    CreateInteractionMessageAttachment(input: CreateInteractionMessageAttachmentInput, condition?: ModelInteractionMessageAttachmentConditionInput): Promise<InteractionMessageAttachment>;
+    ListInteractionInviteesByUserId(userId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionInviteeFilterInput, limit?: number, nextToken?: string): Promise<ListInteractionInvitees>;
+    ListInteractionAttendeesByInteractionIdAndEntityId(interactionId: string, entityId?: ModelIDKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionAttendeeFilterInput, limit?: number, nextToken?: string): Promise<ListInteractionAttendees>;
+    ListInteractionAttendeesByInteractionIdAndUserId(interactionId: string, userId?: ModelIDKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionAttendeeFilterInput, limit?: number, nextToken?: string): Promise<ListInteractionAttendees>;
+    ListInteractionMessagesByEntityConversationId(entityConversationId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageFilterInput, limit?: number, nextToken?: string): Promise<ListInteractionMessages>;
+    ListInteractionMessagesByExternalMessageId(externalMessageId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageFilterInput, limit?: number, nextToken?: string): Promise<ListInteractionMessages>;
+    ListInteractionMessagesByInteractionAttendeeId(interactionAttendeeId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageFilterInput, limit?: number, nextToken?: string): Promise<ListInteractionMessages>;
+    ListInteractionMessageAttachmentsByInteractionMessageId(interactionMessageId: string, createdAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelInteractionMessageAttachmentFilterInput, limit?: number, nextToken?: string): Promise<ListInteractionMessageAttachments>;
+    OnInteractionInviteeByUserIdListener(userId: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer$1, 'OnInteractionInviteeByUserId'>>>;
+    OnInteractionMessageByEntityConversationIdListener(entityConversationId: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer$1, 'OnInteractionMessageByEntityConversationId'>>>;
+    static ɵfac: i0.ɵɵFactoryDeclaration<InteractionService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<InteractionService>;
+}
+
+type EntityConversation = {
+    id: string;
+    tenantId: string;
+    entityId?: string | null;
+    entity?: Entity | null;
+    entityAddress: string;
+    interactionChannel: InteractionChannel;
+    interactionProvider: InteractionProvider;
+    isCampaignEngaged: boolean;
+    campaignId?: string | null;
+    lastCampaignFlowNodeId?: string | null;
+    lastInteractionMessageId?: string | null;
+    metadata?: string | null;
+    lastActivityAt?: number | null;
+    lastMessageAt?: number | null;
+    archivedAt?: number | null;
+    blockedAt?: number | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+    interactions?: {
+        items: Array<Interaction | null>;
+        nextToken?: string | null;
+    } | null;
+    messages?: {
+        items: Array<InteractionMessage | null>;
+        nextToken?: string | null;
+    } | null;
+};
+type ListEntityConversations = {
+    items: Array<EntityConversation | null>;
+    nextToken?: string | null;
+};
+type CreateEntityConversationInput = {
+    id?: string | null;
+    tenantId: string;
+    entityId?: string | null;
+    entityAddress: string;
+    interactionChannel: InteractionChannel;
+    interactionProvider: InteractionProvider;
+    isCampaignEngaged: boolean;
+    campaignId?: string | null;
+    lastCampaignFlowNodeId?: string | null;
+    lastInteractionMessageId?: string | null;
+    metadata?: string | null;
+    lastActivityAt?: number | null;
+    lastMessageAt?: number | null;
+    archivedAt?: number | null;
+    blockedAt?: number | null;
+    createdAt: number;
+    updatedAt: number;
+    deletedAt?: number | null;
+};
+type UpdateEntityConversationInput = {
+    id: string;
+    tenantId?: string | null;
+    entityId?: string | null;
+    entityAddress?: string | null;
+    interactionChannel?: InteractionChannel | null;
+    interactionProvider?: InteractionProvider | null;
+    isCampaignEngaged?: boolean | null;
+    campaignId?: string | null;
+    lastCampaignFlowNodeId?: string | null;
+    lastInteractionMessageId?: string | null;
+    metadata?: string | null;
+    lastActivityAt?: number | null;
+    lastMessageAt?: number | null;
+    archivedAt?: number | null;
+    blockedAt?: number | null;
+    createdAt?: number | null;
+    updatedAt?: number | null;
+    deletedAt?: number | null;
+};
+type ModelEntityConversationConditionInput = {
+    tenantId?: ModelIDInput | null;
+    entityId?: ModelIDInput | null;
+    entityAddress?: ModelStringInput | null;
+    interactionChannel?: ModelInteractionChannelInput | null;
+    interactionProvider?: ModelInteractionProviderInput | null;
+    isCampaignEngaged?: ModelBooleanInput | null;
+    campaignId?: ModelIDInput | null;
+    lastCampaignFlowNodeId?: ModelIDInput | null;
+    lastInteractionMessageId?: ModelIDInput | null;
+    metadata?: ModelStringInput | null;
+    lastActivityAt?: ModelIntInput | null;
+    lastMessageAt?: ModelIntInput | null;
+    archivedAt?: ModelIntInput | null;
+    blockedAt?: ModelIntInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelEntityConversationConditionInput | null> | null;
+    or?: Array<ModelEntityConversationConditionInput | null> | null;
+    not?: ModelEntityConversationConditionInput | null;
+};
+type ModelEntityConversationFilterInput = {
+    id?: ModelIDInput | null;
+    tenantId?: ModelIDInput | null;
+    entityId?: ModelIDInput | null;
+    entityAddress?: ModelStringInput | null;
+    interactionChannel?: ModelInteractionChannelInput | null;
+    interactionProvider?: ModelInteractionProviderInput | null;
+    isCampaignEngaged?: ModelBooleanInput | null;
+    campaignId?: ModelIDInput | null;
+    lastCampaignFlowNodeId?: ModelIDInput | null;
+    lastInteractionMessageId?: ModelIDInput | null;
+    metadata?: ModelStringInput | null;
+    lastActivityAt?: ModelIntInput | null;
+    lastMessageAt?: ModelIntInput | null;
+    archivedAt?: ModelIntInput | null;
+    blockedAt?: ModelIntInput | null;
+    createdAt?: ModelIntInput | null;
+    updatedAt?: ModelIntInput | null;
+    deletedAt?: ModelIntInput | null;
+    and?: Array<ModelEntityConversationFilterInput | null> | null;
+    or?: Array<ModelEntityConversationFilterInput | null> | null;
+    not?: ModelEntityConversationFilterInput | null;
+};
+type __SubscriptionContainer = {
+    OnEntityConversationByTenantId: EntityConversation;
+};
+declare const FIELDS_ENTITY_CONVERSATION: string;
+declare const FIELDS_ENTITY_CONVERSATION_EXPANDED = "\n    id\n    tenantId\n    entityId\n    entity {\n      id\n      externalId\n      tenantId\n      entityTypeId\n      parentId\n      name\n      image {\n        key\n        bucket\n        location\n      }\n      isOrganization\n      email\n      phoneNumber {\n        countryCode\n        dialCode\n        e164Number\n        internationalNumber\n        nationalNumber\n        number\n      }\n      notes\n      customFields\n      preferences {\n        timezoneName\n        language {\n          code\n          nameEn\n          nameLocal\n        }\n      }\n      contactPreferences {\n        allowCall\n        allowEmail\n        allowSMS\n        allowWhatsApp\n      }\n      createdAt\n      updatedAt\n      blockedAt\n      deletedAt\n    }\n    entityAddress\n    interactionChannel\n    interactionProvider\n    isCampaignEngaged\n    campaignId\n    lastCampaignFlowNodeId\n    lastInteractionMessageId\n    metadata\n    lastActivityAt\n    lastMessageAt\n    archivedAt\n    blockedAt\n    createdAt\n    updatedAt\n    deletedAt\n    interactions (limit: 1, sortDirection: DESC) {\n      items {\n        id\n        tenantId\n        entityId\n        entityConversationId\n        teamId\n        widgetId\n        metadata\n        subject\n        direction\n        status\n        last_status\n        hostId\n        startedAt\n        completedAt\n        createdAt\n        updatedAt\n        deletedAt\n      }\n      nextToken\n    }\n    messages (limit: 1, sortDirection: DESC) {\n      items {\n        id\n        externalId\n        endpointId\n        entityConversationId\n        interactionId\n        interactionAttendeeId\n        referenceMessageId\n        body\n        metadata\n        createdAt\n        updatedAt\n        deletedAt\n        messageAttachments {\n          items {\n            id\n            externalId\n            interactionId\n            interactionMessageId\n            interactionId\n            name\n            size\n            type\n            file {\n              key\n              bucket\n              location\n            }\n            createdAt\n            updatedAt\n            deletedAt\n          }\n          nextToken\n        }\n      }\n      nextToken\n    }\n";
+declare class EntityConversationService {
+    private readonly appSyncService;
+    constructor(appSyncService: AppSyncHelperService);
+    GetEntityConversation(id: string): Promise<EntityConversation>;
+    CreateEntityConversation(input: CreateEntityConversationInput, condition?: ModelEntityConversationConditionInput): Promise<EntityConversation>;
+    UpdateEntityConversation(input: UpdateEntityConversationInput, condition?: ModelEntityConversationConditionInput): Promise<EntityConversation>;
+    ListEntityConversationsByTenantIdAndEntityAddress(tenantId: string, entityAddress?: ModelStringKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelEntityConversationFilterInput, limit?: number, nextToken?: string): Promise<ListEntityConversations>;
+    ListEntityConversationsByTenantIdAndArchivedAt(tenantId: string, archivedAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelEntityConversationFilterInput, limit?: number, nextToken?: string): Promise<ListEntityConversations>;
+    ListEntityConversationsByTenantIdAndLastMessageAt(tenantId: string, lastMessageAt?: ModelIntKeyConditionInput, sortDirection?: ModelSortDirection, filter?: ModelEntityConversationFilterInput, limit?: number, nextToken?: string): Promise<ListEntityConversations>;
+    OnEntityConversationByTenantIdListener(tenantId: string): Observable<SubscriptionResponse<Pick<__SubscriptionContainer, 'OnEntityConversationByTenantId'>>>;
+    static ɵfac: i0.ɵɵFactoryDeclaration<EntityConversationService, never>;
+    static ɵprov: i0.ɵɵInjectableDeclaration<EntityConversationService>;
+}
+
 declare class CustomValidators {
     #private;
     /**
@@ -422,5 +1405,5 @@ declare class CleanDeep {
     static clean(obj: any): typeof obj;
 }
 
-export { CleanDeep, CustomPipesModule, CustomValidators, DomainNamePipe, ErrorComponent, FooterComponent, FormatEpochTimestampPipe, GraphQLHelperService, LoaderComponent, ModelAttributeTypes, ModelSortDirection, S3HelperService, SafeHtmlPipe, SearchInnerFieldPipe, SearchPipe, SingularizePipe, SnugdeskAuthenticationService, SnugdeskCoreModule, SnugdeskIPRegistryService, TenantService, UserService, UserStatus, UserType };
-export type { Language, ModelBooleanInput, ModelIDInput, ModelIDKeyConditionInput, ModelIntInput, ModelIntKeyConditionInput, ModelSizeInput, ModelStringInput, ModelStringKeyConditionInput, PhoneNumber, S3Config, S3Credentials, S3Object, Tenant, User };
+export { AMPLIFY_CONFIG, AppSyncHelperService, CleanDeep, CustomPipesModule, CustomValidators, DomainNamePipe, EntityConversationService, EntityService, ErrorComponent, FIELDS_ENTITY_CONVERSATION, FIELDS_ENTITY_CONVERSATION_EXPANDED, FIELDS_INTERACTION_WIDGET, FooterComponent, FormatEpochTimestampPipe, InteractionChannel, InteractionContext, InteractionDirection, InteractionEndpointService, InteractionProvider, InteractionRouteLogic, InteractionService, InteractionStatus, InteractionWidgetService, LoaderComponent, ModelAttributeTypes, ModelSortDirection, S3HelperService, SafeHtmlPipe, SearchInnerFieldPipe, SearchPipe, SingularizePipe, SnugdeskAuthenticationService, SnugdeskCoreModule, SnugdeskIPRegistryService, TenantService, UserService, UserSessionService, UserStatus, UserType, provideAmplifyConfig };
+export type { AmplifyConfig, Country, CountryCurrency, CountryLanguage, CreateEntityConversationInput, CreateEntityInput, CreateInteractionAttendeeInput, CreateInteractionInput, CreateInteractionMessageAttachmentInput, CreateInteractionMessageInput, Entity, EntityContactPreferences, EntityConversation, EntityPreferences, Interaction, InteractionAttendee, InteractionEndpoint, InteractionEndpointPriceDetails, InteractionEndpointRegulatoryComplianceDocument, InteractionHost, InteractionInvitee, InteractionMessage, InteractionMessageAttachment, InteractionRouteConfiguration, InteractionRouteConfigurationInput, InteractionWidget, Language, ListEntities, ListEntityConversations, ListInteractionAttendees, ListInteractionInvitees, ListInteractionMessageAttachments, ListInteractionMessages, ListInteractionWidgets, ListUserSessions, ModelBooleanInput, ModelEntityConditionInput, ModelEntityConversationConditionInput, ModelEntityConversationFilterInput, ModelEntityFilterInput, ModelIDInput, ModelIDKeyConditionInput, ModelIntInput, ModelIntKeyConditionInput, ModelInteractionAttendeeConditionInput, ModelInteractionAttendeeFilterInput, ModelInteractionChannelInput, ModelInteractionConditionInput, ModelInteractionContextInput, ModelInteractionDirectionInput, ModelInteractionInviteeFilterInput, ModelInteractionMessageAttachmentConditionInput, ModelInteractionMessageAttachmentFilterInput, ModelInteractionMessageConditionInput, ModelInteractionMessageFilterInput, ModelInteractionProviderInput, ModelInteractionStatusInput, ModelInteractionWidgetConditionInput, ModelInteractionWidgetFilterInput, ModelSizeInput, ModelStringInput, ModelStringKeyConditionInput, ModelUserSessionConditionInput, ModelUserSessionFilterInput, ModelUserStatusInput, PhoneNumber, S3Config, S3Credentials, S3Object, SubscriptionResponse, Team, Tenant, TenantPreferences, TenantSecurity, UpdateEntityConversationInput, UpdateEntityInput, UpdateInteractionInput, UpdateUserSessionInput, User, UserNotificationSettings, UserPreferences, UserSession };