@snugdesk/avaya-ipo-widget 0.2.3 → 0.2.4

package/index.d.ts

@@ -62,6 +62,9 @@ declare class AvayaIPOService {
     getActiveCallCount(): number;
     setLastIncomingCall(callId: string, farEndNumber: string): void;
     private startRingTone;
+    private ringRetryHandler;
+    private armRingRetryOnGesture;
+    private disarmRingRetry;
     private stopRingTone;
     private agentId;
     private loginStatusSubject;
@@ -177,12 +180,18 @@ declare class EntitiesSearchService {
     private http;
     private authenticationService;
     private nameCache;
+    private entityIdCache;
     constructor(http: HttpClient, authenticationService: AuthenticationService);
     fetchContacts(tenantId: string, size?: number, searchAfter?: [string, string]): Promise<any>;
     searchByPhone(tenantId: string, phoneNumber: string, size?: number): Promise<any>;
     searchEntities(tenantId: string, query: string, size?: number, from?: number): Promise<any>;
     getCachedName(tenantId: string, phoneNumber: string): string | null;
     lookupNameByPhone(tenantId: string, phoneNumber: string, size?: number): Promise<string | null>;
+    /** Resolve the entity (id + name) matching a phone number; both are cached per tenant+number. */
+    lookupEntityByPhone(tenantId: string, phoneNumber: string, size?: number): Promise<{
+        id: string | null;
+        name: string | null;
+    }>;
     private postEntities;
     private cacheKey;
     private ensureWildcard;
@@ -212,6 +221,9 @@ declare class AvayaIPOWidgetComponent implements OnInit, OnDestroy, OnChanges {
      */
     displayMode: 'popup' | 'standalone';
     configurationMode?: string;
+    /** Recording upload strategy: 'complete' (one upload at call end) or 'chunked' (live-streamed
+     *  over the recording WebSocket, survives a dead tab). Defaults to APP_CONFIG.RECORDING_UPLOAD_MODE. */
+    recordingUploadMode?: 'complete' | 'chunked';
     avayaIPOServerIP?: string;
     avayaIPOServerPort?: number;
     avayaIPOServerStunServerIP?: string;
@@ -248,8 +260,7 @@ declare class AvayaIPOWidgetComponent implements OnInit, OnDestroy, OnChanges {
         number: string;
         name: string | null;
     }>;
-    readonly avayaLogoUrl: string;
-    readonly widgetVersion: "0.2.3";
+    readonly widgetVersion: "0.2.4";
     isReconnectingInProgress: boolean;
     isFailoverInProgress: boolean;
     isFailbackInProgress: boolean;
@@ -270,6 +281,9 @@ declare class AvayaIPOWidgetComponent implements OnInit, OnDestroy, OnChanges {
     hideTabs: boolean;
     darkModeEnabled: boolean;
     activeCallNumber: string | null;
+    /** Entity id of the current call's counterpart (resolved via OpenSearch); sent with the
+     *  chunked-recording socket so chunks land under <tenantId>/<entityId>/avaya-ipo-chunks/. */
+    activeCallEntityId: string | null;
     incomingCallName: string | null;
     incomingNameResolved: boolean;
     activeCallName: string | null;
@@ -337,7 +351,7 @@ declare class AvayaIPOWidgetComponent implements OnInit, OnDestroy, OnChanges {
     private clearSession;
     private loadAwlScript;
     static ɵfac: i0.ɵɵFactoryDeclaration<AvayaIPOWidgetComponent, never>;
-    static ɵcmp: i0.ɵɵComponentDeclaration<AvayaIPOWidgetComponent, "snugdesk-avaya-ipo-widget", never, { "isVisible": { "alias": "isVisible"; "required": false; }; "displayMode": { "alias": "displayMode"; "required": false; }; "configurationMode": { "alias": "configurationMode"; "required": false; }; "avayaIPOServerIP": { "alias": "avayaIPOServerIP"; "required": false; }; "avayaIPOServerPort": { "alias": "avayaIPOServerPort"; "required": false; }; "avayaIPOServerStunServerIP": { "alias": "avayaIPOServerStunServerIP"; "required": false; }; "avayaIPOServerStunServerPort": { "alias": "avayaIPOServerStunServerPort"; "required": false; }; "avayaIPOServerTurnServerIP": { "alias": "avayaIPOServerTurnServerIP"; "required": false; }; "avayaIPOServerTurnServerPort": { "alias": "avayaIPOServerTurnServerPort"; "required": false; }; "token": { "alias": "token"; "required": false; }; "tenantId": { "alias": "tenantId"; "required": false; }; "userId": { "alias": "userId"; "required": false; }; "extension": { "alias": "extension"; "required": false; }; "password": { "alias": "password"; "required": false; }; "showHistory": { "alias": "showHistory"; "required": false; }; "showContacts": { "alias": "showContacts"; "required": false; }; }, { "notificationEvent": "notificationEvent"; "incomingCall": "incomingCall"; }, never, never, false, never>;
+    static ɵcmp: i0.ɵɵComponentDeclaration<AvayaIPOWidgetComponent, "snugdesk-avaya-ipo-widget", never, { "isVisible": { "alias": "isVisible"; "required": false; }; "displayMode": { "alias": "displayMode"; "required": false; }; "configurationMode": { "alias": "configurationMode"; "required": false; }; "recordingUploadMode": { "alias": "recordingUploadMode"; "required": false; }; "avayaIPOServerIP": { "alias": "avayaIPOServerIP"; "required": false; }; "avayaIPOServerPort": { "alias": "avayaIPOServerPort"; "required": false; }; "avayaIPOServerStunServerIP": { "alias": "avayaIPOServerStunServerIP"; "required": false; }; "avayaIPOServerStunServerPort": { "alias": "avayaIPOServerStunServerPort"; "required": false; }; "avayaIPOServerTurnServerIP": { "alias": "avayaIPOServerTurnServerIP"; "required": false; }; "avayaIPOServerTurnServerPort": { "alias": "avayaIPOServerTurnServerPort"; "required": false; }; "token": { "alias": "token"; "required": false; }; "tenantId": { "alias": "tenantId"; "required": false; }; "userId": { "alias": "userId"; "required": false; }; "extension": { "alias": "extension"; "required": false; }; "password": { "alias": "password"; "required": false; }; "showHistory": { "alias": "showHistory"; "required": false; }; "showContacts": { "alias": "showContacts"; "required": false; }; }, { "notificationEvent": "notificationEvent"; "incomingCall": "incomingCall"; }, never, never, false, never>;
 }
 
 declare class CallHistoryComponent implements OnInit {
@@ -382,9 +396,6 @@ declare class CallHistoryComponent implements OnInit {
     selectFromHistory(item: any): void;
     private resolveDialable;
     private resolveName;
-    private formatDialOutFromInput;
-    private getTenantIdFromSession;
-    private getUserIdFromSession;
     getPhoneDisplay(item: any): string;
     getPhoneBadge(item: any): string;
     private getInitials;
@@ -398,28 +409,47 @@ type TranscriptLine = {
     speaker?: string;
     text?: string;
 };
-declare class CallDetailsComponent {
-    private http;
+/**
+ * Shows the same AI call analysis as snugdesk-app's conversation view: the data is read
+ * from the Interaction record (metadata.aiAnalysis), which the server-side pipeline fills
+ * after the recording is uploaded — no client-side transcription is run here.
+ */
+declare class CallDetailsComponent implements OnChanges {
+    private appSync;
     call: any;
     transcriptLines: TranscriptLine[];
+    conversationSummary: string[];
+    nextActions: string[];
+    keyConcerns: string[];
+    callType: string;
+    customerIntent: string;
+    customerSentiment: string;
+    aiConfidenceScore: number | null;
     summaryText: string;
-    customerBehavior: string;
-    isTranscribing: boolean;
-    transcriptionError: string;
+    aiProcessingStatus: string;
+    hasAnalysis: boolean;
+    isRefreshing: boolean;
+    refreshError: string;
     isTranscriptFullscreen: boolean;
-    hasGeneratedTranscript: boolean;
-    private readonly ANALYZE_CALL_API;
-    constructor(http: HttpClient);
+    private readonly GET_INTERACTION_QUERY;
+    constructor(appSync: AppSyncHelperService);
+    ngOnChanges(changes: SimpleChanges): void;
+    get isAnalysisPending(): boolean;
     getBadge(): string;
     getDisplayName(): string;
     getPhone(): string;
     getTranscriptSpeaker(line: TranscriptLine): string;
-    runTranscription(): Promise<void>;
+    getSentimentEmoji(): string;
+    /** Re-read the Interaction record (the AI pipeline fills metadata.aiAnalysis asynchronously). */
+    refreshAnalysis(): Promise<void>;
+    toggleTranscriptFullscreen(): void;
+    /** Pull the structured AI analysis off the interaction's metadata — same shape snugdesk-app reads. */
+    private parseAnalysisFromCall;
+    private normalizeText;
+    private normalizeBulletItems;
     private normalizeTranscript;
-    getBehaviorEmoji(): string;
     private parseSpeakerLine;
-    toggleTranscriptFullscreen(): void;
-    private getRecordingFilename;
+    private safeParse;
     static ɵfac: i0.ɵɵFactoryDeclaration<CallDetailsComponent, never>;
     static ɵcmp: i0.ɵɵComponentDeclaration<CallDetailsComponent, "app-call-details", never, { "call": { "alias": "call"; "required": false; }; }, {}, never, never, false, never>;
 }
@@ -508,7 +538,7 @@ declare class SettingsComponent implements OnInit, OnDestroy {
     logout: EventEmitter<void>;
     audioInputs: MediaDeviceInfo[];
     audioOutputs: MediaDeviceInfo[];
-    readonly widgetVersion: "0.2.3";
+    readonly widgetVersion: "0.2.4";
     ngOnInit(): void;
     onLogout(): void;
     onToggleDarkMode(): void;
@@ -544,8 +574,12 @@ interface CallMetadata {
     agentId: string;
     phoneNumber: string;
     callId: string;
+    /** Entity id of the call counterpart, when the widget has resolved one (chunked recordings
+     *  use it so chunks land under <tenantId>/<entityId>/avaya-ipo-chunks/). */
+    entityId?: string | null;
 }
 
+type RecordingUploadMode = 'complete' | 'chunked';
 interface RecordingSession {
     audioContext: AudioContext;
     recordingStream: MediaStreamAudioDestinationNode;
@@ -555,6 +589,19 @@ interface RecordingSession {
     chunks: Blob[];
     mimeType: string;
     uploaded: boolean;
+    mode: RecordingUploadMode;
+    socket?: WebSocket | null;
+    seq: number;
+    pendingChunks: string[];
+    sentAny: boolean;
+    reconnectTimer?: any;
+    reconnectAttempts: number;
+    sourceNodes: AudioNode[];
+    /** Index into `chunks` up to which slices have been streamed (rewound to 0 on reconnect). */
+    streamCursor: number;
+    pumping: boolean;
+    everConnected: boolean;
+    completedSent: boolean;
 }
 declare class RecordingManagerService {
     private http;
@@ -562,13 +609,34 @@ declare class RecordingManagerService {
     private readonly MIME_TYPE_PREFERRED;
     private readonly MIME_TYPE_FALLBACK;
     private readonly TIMESLICE_MS;
+    private readonly CHUNKED_TIMESLICE_MS;
+    private readonly CHUNKED_AUDIO_BPS;
+    private readonly MAX_WS_DATA_CHARS;
     private readonly AUDIO_CONTEXT_CLOSE_DELAY_MS;
+    private readonly SOCKET_RECONNECT_DELAY_MS;
+    private readonly CALL_COMPLETED_DELAY_MS;
+    private readonly SOCKET_MAX_RECONNECT_ATTEMPTS;
+    private readonly SOCKET_FINALIZE_GRACE_MS;
     private readonly RECORDING_API_URL;
+    private readonly RECORDING_WS_URL;
     constructor(http: HttpClient);
-    startRecording(localMediaStream: MediaStream, remoteMediaStream: MediaStream, metadata: CallMetadata): RecordingSession | undefined;
+    startRecording(localMediaStream: MediaStream, remoteMediaStream: MediaStream, metadata: CallMetadata, mode?: RecordingUploadMode): RecordingSession | undefined;
     getSession(callId: string): RecordingSession | undefined;
     stopRecording(callId: string): void;
     private finalizeRecording;
+    /**
+     * Rewire fresh local/remote streams into the SAME recording destination. The MediaRecorder (and
+     * therefore the single WebM byte stream, the socket and the seq counter) continue uninterrupted —
+     * restarting the recorder would inject a second WebM header mid-file and break playback of the
+     * stitched recording.
+     */
+    private rebindMedia;
+    private openRecordingSocket;
+    /** Stream session.chunks in strict order; safe to call repeatedly (single active pump). */
+    private pumpChunks;
+    private streamChunk;
+    private flushPendingChunks;
+    private finalizeChunked;
     private uploadCallRecording;
     private convertBlobToBase64;
     private generateFilename;
@@ -618,7 +686,7 @@ declare class TranscriptionStreamService implements OnDestroy {
     static ɵprov: i0.ɵɵInjectableDeclaration<TranscriptionStreamService>;
 }
 
-declare class PhoneComponent implements OnInit, AfterViewInit, OnChanges, OnDestroy {
+declare class PhoneComponent implements OnInit, AfterViewInit, OnDestroy {
     private cdr;
     private formBuilder;
     private avayaIpoService;
@@ -643,6 +711,9 @@ declare class PhoneComponent implements OnInit, AfterViewInit, OnChanges, OnDest
     turnIp?: string;
     turnPort?: number;
     configurationMode?: string;
+    recordingUploadMode?: 'complete' | 'chunked';
+    /** Entity id of the call counterpart (resolved by the shell) — included in recording metadata. */
+    entityId?: string | null;
     makeCallEv: EventEmitter<string>;
     endCallEv: EventEmitter<void>;
     audioElement: any;
@@ -662,7 +733,6 @@ declare class PhoneComponent implements OnInit, AfterViewInit, OnChanges, OnDest
     private pendingTranscriptionCallId;
     private pendingTranscriptionAllowBinary;
     private lastPartialIndex;
-    private pendingIncomingCall;
     dialForm: FormGroup;
     directoryForm: FormGroup;
     showDirectoryPhonebook: boolean;
@@ -709,7 +779,6 @@ declare class PhoneComponent implements OnInit, AfterViewInit, OnChanges, OnDest
     get isConnecting(): boolean;
     constructor(cdr: ChangeDetectorRef, formBuilder: FormBuilder, avayaIpoService: AvayaIPOService, authenticationService: AuthenticationService, recordingManagerService: RecordingManagerService, transcriptionStreamService: TranscriptionStreamService);
     ngOnInit(): void;
-    ngOnChanges(changes: SimpleChanges): void;
     ngAfterViewInit(): void;
     ngOnDestroy(): void;
     makeCall(): void;
@@ -780,8 +849,10 @@ declare class PhoneComponent implements OnInit, AfterViewInit, OnChanges, OnDest
     private formatDialOutFromInput;
     private formatTransferTargetFromInput;
     private startRecordingForCall;
+    /** Per-embed [recordingUploadMode] wins; otherwise the APP_CONFIG default applies. */
+    private resolvedRecordingMode;
     static ɵfac: i0.ɵɵFactoryDeclaration<PhoneComponent, never>;
-    static ɵcmp: i0.ɵɵComponentDeclaration<PhoneComponent, "app-phone", never, { "contacts": { "alias": "contacts"; "required": false; }; "tenantId": { "alias": "tenantId"; "required": false; }; "agentId": { "alias": "agentId"; "required": false; }; "isActiveCall": { "alias": "isActiveCall"; "required": false; }; "activeCallNumber": { "alias": "activeCallNumber"; "required": false; }; "incomingCallName": { "alias": "incomingCallName"; "required": false; }; "incomingNameResolved": { "alias": "incomingNameResolved"; "required": false; }; "activeCallName": { "alias": "activeCallName"; "required": false; }; "serverIp": { "alias": "serverIp"; "required": false; }; "serverPort": { "alias": "serverPort"; "required": false; }; "stunIp": { "alias": "stunIp"; "required": false; }; "stunPort": { "alias": "stunPort"; "required": false; }; "turnIp": { "alias": "turnIp"; "required": false; }; "turnPort": { "alias": "turnPort"; "required": false; }; "configurationMode": { "alias": "configurationMode"; "required": false; }; }, { "callScreenChange": "callScreenChange"; "makeCallEv": "makeCallEv"; "endCallEv": "endCallEv"; }, never, never, false, never>;
+    static ɵcmp: i0.ɵɵComponentDeclaration<PhoneComponent, "app-phone", never, { "contacts": { "alias": "contacts"; "required": false; }; "tenantId": { "alias": "tenantId"; "required": false; }; "agentId": { "alias": "agentId"; "required": false; }; "isActiveCall": { "alias": "isActiveCall"; "required": false; }; "activeCallNumber": { "alias": "activeCallNumber"; "required": false; }; "incomingCallName": { "alias": "incomingCallName"; "required": false; }; "incomingNameResolved": { "alias": "incomingNameResolved"; "required": false; }; "activeCallName": { "alias": "activeCallName"; "required": false; }; "serverIp": { "alias": "serverIp"; "required": false; }; "serverPort": { "alias": "serverPort"; "required": false; }; "stunIp": { "alias": "stunIp"; "required": false; }; "stunPort": { "alias": "stunPort"; "required": false; }; "turnIp": { "alias": "turnIp"; "required": false; }; "turnPort": { "alias": "turnPort"; "required": false; }; "configurationMode": { "alias": "configurationMode"; "required": false; }; "recordingUploadMode": { "alias": "recordingUploadMode"; "required": false; }; "entityId": { "alias": "entityId"; "required": false; }; }, { "callScreenChange": "callScreenChange"; "makeCallEv": "makeCallEv"; "endCallEv": "endCallEv"; }, never, never, false, never>;
 }
 
 declare class PhoneIdleComponent {

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@snugdesk/avaya-ipo-widget",
-  "version": "0.2.3",
+  "version": "0.2.4",
   "description": "Snugdesk - Avaya IPO widget for Angular",
   "peerDependencies": {
     "@angular/animations": ">=19.0.0",

package/src/assets/images/logo-avaya_small_color.svg

@@ -1,20 +0,0 @@
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package/src/assets/images/logo-avaya_small_gray.svg

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