@servicetitan/titan-chat-ui 1.1.1 → 2.0.0

package/dist/stores/chat-ui.store.d.ts

@@ -6,12 +6,15 @@ export declare enum ChatUiEvent {
     eventRun = "eventRun",
     eventDestroy = "eventDestroy",
     eventRestart = "eventRestart",
+    eventCancel = "eventCancel",
+    eventEndChat = "eventEndChat",
     eventRecover = "eventRecover",
     eventChasitorTyping = "eventChasitorTyping",
     eventTimerRestart = "eventTimerRestart",
     eventMessageSend = "eventMessageSend",
+    eventMessageSendRetry = "eventMessageSendRetry",
     eventMessageSendFile = "eventMessageSendFile",
-    eventMessageSendRetry = "eventMessageSendRetry"
+    eventMessageSendFileRetry = "eventMessageSendFileRetry"
 }
 export type ChatUiEventListener<T = void> = (resolve: (value: T | PromiseLike<T>) => void, reject: (reason?: any) => void, ...args: unknown[]) => void;
 export interface IChatUiStore<T extends ChatCustomizations = ChatCustomizations> {
@@ -50,6 +53,8 @@ export interface IChatUiStore<T extends ChatCustomizations = ChatCustomizations>
     setError<T = any>(message: string, options?: ChatErrorOptions<T>): void;
     setStatus(status: ChatRunState): void;
     resetError(runState: ChatRunState): void;
+    reset(resetStatus?: boolean): void;
+    resetFile(): void;
     triggerScroll(): void;
     configure(configuration?: ChatConfiguration): void;
     run(configuration?: ChatConfiguration, data?: unknown): Promise<void>;
@@ -57,6 +62,9 @@ export interface IChatUiStore<T extends ChatCustomizations = ChatCustomizations>
     destroy(): Promise<void>;
     chasitorTyping(isTyping: boolean): Promise<void>;
     restartTimers(): Promise<void>;
+    restart(): Promise<void>;
+    cancelChat(): Promise<void>;
+    endChat(endReason?: ChatEndReason): Promise<void>;
     sendMessageText(messageText: string): Promise<void>;
     sendMessageRetry(message: ChatMessageModelBase): Promise<void>;
     addMessage(isAgent: boolean, message: string, data?: any): void;
@@ -66,7 +74,9 @@ export declare const CHAT_UI_STORE_TOKEN: import("@servicetitan/react-ioc").Symb
     messageTemplates: import("..").ChatMessageTemplateCustomizations;
     messages: import("..").ChatMessageCustomization[];
     messageTyping: import("..").ChatMessageTypingCustomization;
+    input: import("..").ChatInputCustomization;
     footerComponent: import("react").ReactNode;
+    loadingComponent: import("react").ReactNode;
 }>>>;
 export declare class ChatUiStore<T extends ChatCustomizations> implements IChatUiStore<T> {
     isAgentTyping: boolean;
@@ -115,13 +125,13 @@ export declare class ChatUiStore<T extends ChatCustomizations> implements IChatU
     run(configuration?: ChatConfiguration, data?: unknown): Promise<void>;
     recover(): Promise<void>;
     destroy(): Promise<void>;
-    restart(): void;
-    cancelChat(): void;
-    endChat(): void;
+    restart(): Promise<void>;
+    cancelChat(): Promise<void>;
+    endChat(endReason?: ChatEndReason): Promise<void>;
     chasitorTyping(isTyping: boolean): Promise<void>;
     sendMessageText(message: string): Promise<void>;
     sendMessageRetry(messageModel: ChatMessageModelBase): Promise<void>;
-    sendMessageFileRetry(messageModel: ChatMessageModelFile): void;
+    sendMessageFileRetry(messageModel: ChatMessageModelFile): Promise<void>;
     getParticipant(participantKey: symbol): ChatParticipantModel;
     addMessage(isAgent: boolean, message: string, data?: any): ChatMessageModelText;
     addMessageTimeout(): ChatMessageModelTimeout | undefined;
@@ -129,16 +139,15 @@ export declare class ChatUiStore<T extends ChatCustomizations> implements IChatU
     addMessageFile(file: FileDescriptor): ChatMessageModelFile;
     restartTimers(): Promise<void>;
     setMessageState(message: ChatMessageModelBase, state: ChatMessageState, data?: any): void;
+    resetFile(): void;
+    reset(resetStatus?: boolean): void;
     getLastFailedMessages(): ChatMessageModelText[];
     triggerScroll(): void;
-    protected reset(resetStatus?: boolean): void;
-    protected resetFile(): void;
     protected emitAsync<T>(event: string, ...args: unknown[]): Promise<void | T>;
+    protected addMessageInternal<T extends ChatMessageModelBase>(message: Omit<T, 'id' | 'timestamp'>): T;
+    protected removeMessageByType(type: string): void;
     private sendMessageTextInternal;
-    private addMessageInternal;
     private createMessage;
     private beepIncoming;
-    private removeMessageByType;
-    private removeAskSupportButtons;
 }
 //# sourceMappingURL=chat-ui.store.d.ts.map

package/dist/stores/chat-ui.store.d.ts.map

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package/dist/stores/chat-ui.store.js

@@ -19,12 +19,15 @@ export var ChatUiEvent;
     ChatUiEvent["eventRun"] = "eventRun";
     ChatUiEvent["eventDestroy"] = "eventDestroy";
     ChatUiEvent["eventRestart"] = "eventRestart";
+    ChatUiEvent["eventCancel"] = "eventCancel";
+    ChatUiEvent["eventEndChat"] = "eventEndChat";
     ChatUiEvent["eventRecover"] = "eventRecover";
     ChatUiEvent["eventChasitorTyping"] = "eventChasitorTyping";
     ChatUiEvent["eventTimerRestart"] = "eventTimerRestart";
     ChatUiEvent["eventMessageSend"] = "eventMessageSend";
-    ChatUiEvent["eventMessageSendFile"] = "eventMessageSendFile";
     ChatUiEvent["eventMessageSendRetry"] = "eventMessageSendRetry";
+    ChatUiEvent["eventMessageSendFile"] = "eventMessageSendFile";
+    ChatUiEvent["eventMessageSendFileRetry"] = "eventMessageSendFileRetry";
 })(ChatUiEvent || (ChatUiEvent = {}));
 export const CHAT_UI_STORE_TOKEN = symbolToken('CHAT_UI_STORE_TOKEN');
 let ChatUiStore = class ChatUiStore {
@@ -257,18 +260,18 @@ let ChatUiStore = class ChatUiStore {
         this.reset();
         await this.emitAsync(ChatUiEvent.eventDestroy);
     }
-    restart() {
+    async restart() {
         this.reset();
-        this.eventEmitter.emit('restart');
+        await this.emitAsync(ChatUiEvent.eventRestart);
     }
-    cancelChat() {
-        this.eventEmitter.emit('cancelChat');
+    async cancelChat() {
+        await this.emitAsync(ChatUiEvent.eventCancel);
     }
-    endChat() {
-        this.eventEmitter.emit('endChat');
+    async endChat(endReason) {
+        await this.emitAsync(ChatUiEvent.eventEndChat, endReason);
     }
     async chasitorTyping(isTyping) {
-        await this.emitAsync(ChatUiEvent.eventChasitorTyping, isTyping ? 'chasitorTyping' : 'chasitorNotTyping');
+        await this.emitAsync(ChatUiEvent.eventChasitorTyping, isTyping);
     }
     async sendMessageText(message) {
         await this.restartTimers();
@@ -293,10 +296,10 @@ let ChatUiStore = class ChatUiStore {
         this.setMessageState(messageModel, ChatMessageState.Delivering);
         await this.emitAsync(ChatUiEvent.eventMessageSendRetry, messageModel);
     }
-    sendMessageFileRetry(messageModel) {
+    async sendMessageFileRetry(messageModel) {
         this.resetError(ChatRunState.Started);
         this.setMessageState(messageModel, ChatMessageState.Delivering);
-        this.eventEmitter.emit('sendMessageFileRetry', messageModel);
+        await this.emitAsync(ChatUiEvent.eventMessageSendFileRetry, messageModel);
     }
     getParticipant(participantKey) {
         const participant = this.participants[participantKey];
@@ -352,6 +355,22 @@ let ChatUiStore = class ChatUiStore {
             }
         }
     }
+    resetFile() {
+        this.currentFileMessage = undefined;
+        this.file = undefined;
+        this.isFilePickerEnabled = false;
+        this.triggerScroll();
+    }
+    reset(resetStatus = true) {
+        this.setMessages([]);
+        if (resetStatus) {
+            this.status = ChatRunState.Offline;
+        }
+        this.error = undefined;
+        this.isAgentTyping = false;
+        this.endReason = undefined;
+        this.resetFile();
+    }
     getLastFailedMessages() {
         const result = [];
         for (let i = this.messages.length - 1; i >= 0; i--) {
@@ -372,22 +391,6 @@ let ChatUiStore = class ChatUiStore {
             });
         }, 0);
     }
-    reset(resetStatus = true) {
-        this.setMessages([]);
-        if (resetStatus) {
-            this.status = ChatRunState.Offline;
-        }
-        this.error = undefined;
-        this.isAgentTyping = false;
-        this.endReason = undefined;
-        this.resetFile();
-    }
-    resetFile() {
-        this.currentFileMessage = undefined;
-        this.file = undefined;
-        this.isFilePickerEnabled = false;
-        this.triggerScroll();
-    }
     async emitAsync(event, ...args) {
         if (!this.eventEmitter.listenerCount(event)) {
             return Promise.resolve();
@@ -396,21 +399,13 @@ let ChatUiStore = class ChatUiStore {
             this.eventEmitter.emit(event, resolve, reject, ...args);
         });
     }
-    async sendMessageTextInternal(message) {
-        if (message.trim() === '') {
-            return;
-        }
-        const messageModel = this.addMessage(false, message);
-        await this.emitAsync(ChatUiEvent.eventMessageSend, messageModel);
-    }
     addMessageInternal(message) {
         if (message.type === 'timeout') {
             this.removeMessageByType('timeout'); // Remove previous timeout messages
         }
         else {
-            this.restartTimers();
+            this.restartTimers().then(() => { });
         }
-        this.removeAskSupportButtons();
         const newMessage = this.createMessage(message);
         this.setMessages([...this.messages, newMessage]);
         if (message.participant.isAgent) {
@@ -418,6 +413,18 @@ let ChatUiStore = class ChatUiStore {
         }
         return newMessage;
     }
+    removeMessageByType(type) {
+        if (this.messages.some(m => m.type === type)) {
+            this.setMessages(this.messages.filter(m => m.type !== type));
+        }
+    }
+    async sendMessageTextInternal(message) {
+        if (message.trim() === '') {
+            return;
+        }
+        const messageModel = this.addMessage(false, message);
+        await this.emitAsync(ChatUiEvent.eventMessageSend, messageModel);
+    }
     createMessage(rest) {
         return {
             id: nanoid(),
@@ -439,14 +446,6 @@ let ChatUiStore = class ChatUiStore {
             this.incomingMessageSoundPromise = undefined;
         }
     }
-    removeMessageByType(type) {
-        if (this.messages.some(m => m.type === type)) {
-            this.setMessages(this.messages.filter(m => m.type !== type));
-        }
-    }
-    removeAskSupportButtons() {
-        this.removeMessageByType('askSupportButtons');
-    }
 };
 __decorate([
     observable,
@@ -627,7 +626,7 @@ __decorate([
     action,
     __metadata("design:type", Function),
     __metadata("design:paramtypes", [Object]),
-    __metadata("design:returntype", void 0)
+    __metadata("design:returntype", Promise)
 ], ChatUiStore.prototype, "sendMessageFileRetry", null);
 __decorate([
     action,
@@ -668,15 +667,15 @@ __decorate([
 __decorate([
     action,
     __metadata("design:type", Function),
-    __metadata("design:paramtypes", [Object]),
+    __metadata("design:paramtypes", []),
     __metadata("design:returntype", void 0)
-], ChatUiStore.prototype, "reset", null);
+], ChatUiStore.prototype, "resetFile", null);
 __decorate([
     action,
     __metadata("design:type", Function),
-    __metadata("design:paramtypes", []),
+    __metadata("design:paramtypes", [Object]),
     __metadata("design:returntype", void 0)
-], ChatUiStore.prototype, "resetFile", null);
+], ChatUiStore.prototype, "reset", null);
 ChatUiStore = __decorate([
     injectable(),
     __metadata("design:paramtypes", [])

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package/dist/utils/test-utils.d.ts

@@ -0,0 +1,5 @@
+import { Container } from '@servicetitan/react-ioc';
+type Newable<T> = new (...args: never[]) => T;
+export declare const initTestContainer: (serviceIdentifier: Newable<unknown> | Newable<unknown>[], initDependenciesFn: (container: Container) => void) => () => Container;
+export {};
+//# sourceMappingURL=test-utils.d.ts.map

package/dist/utils/test-utils.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"test-utils.d.ts","sourceRoot":"","sources":["../../src/utils/test-utils.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,SAAS,EAAE,MAAM,yBAAyB,CAAC;AAEpD,KAAK,OAAO,CAAC,CAAC,IAAI,KAAK,GAAG,IAAI,EAAE,KAAK,EAAE,KAAK,CAAC,CAAC;AAE9C,eAAO,MAAM,iBAAiB,GAC1B,mBAAmB,OAAO,CAAC,OAAO,CAAC,GAAG,OAAO,CAAC,OAAO,CAAC,EAAE,EACxD,oBAAoB,CAAC,SAAS,EAAE,SAAS,KAAK,IAAI,oBAerD,CAAC"}

package/dist/utils/test-utils.js

@@ -0,0 +1,17 @@
+import { Container } from '@servicetitan/react-ioc';
+export const initTestContainer = (serviceIdentifier, initDependenciesFn) => {
+    const rootContainer = new Container();
+    if (Array.isArray(serviceIdentifier)) {
+        serviceIdentifier.forEach(identifier => rootContainer.bind(identifier).toSelf());
+    }
+    else {
+        rootContainer.bind(serviceIdentifier).toSelf();
+    }
+    return () => {
+        const container = new Container();
+        container.parent = rootContainer;
+        initDependenciesFn(container);
+        return container;
+    };
+};
+//# sourceMappingURL=test-utils.js.map

package/dist/utils/test-utils.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"test-utils.js","sourceRoot":"","sources":["../../src/utils/test-utils.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,SAAS,EAAE,MAAM,yBAAyB,CAAC;AAIpD,MAAM,CAAC,MAAM,iBAAiB,GAAG,CAC7B,iBAAwD,EACxD,kBAAkD,EACpD,EAAE;IACA,MAAM,aAAa,GAAG,IAAI,SAAS,EAAE,CAAC;IACtC,IAAI,KAAK,CAAC,OAAO,CAAC,iBAAiB,CAAC,EAAE,CAAC;QACnC,iBAAiB,CAAC,OAAO,CAAC,UAAU,CAAC,EAAE,CAAC,aAAa,CAAC,IAAI,CAAC,UAAU,CAAC,CAAC,MAAM,EAAE,CAAC,CAAC;IACrF,CAAC;SAAM,CAAC;QACJ,aAAa,CAAC,IAAI,CAAC,iBAAiB,CAAC,CAAC,MAAM,EAAE,CAAC;IACnD,CAAC;IAED,OAAO,GAAG,EAAE;QACR,MAAM,SAAS,GAAG,IAAI,SAAS,EAAE,CAAC;QAClC,SAAS,CAAC,MAAM,GAAG,aAAa,CAAC;QACjC,kBAAkB,CAAC,SAAS,CAAC,CAAC;QAC9B,OAAO,SAAS,CAAC;IACrB,CAAC,CAAC;AACN,CAAC,CAAC"}

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@servicetitan/titan-chat-ui",
-    "version": "1.1.1",
+    "version": "2.0.0",
     "description": "Chat experience UI package",
     "repository": {
         "type": "git",
@@ -48,5 +48,5 @@
     "cli": {
         "webpack": false
     },
-    "gitHead": "d2c4035c00367dcd8e83062df272047284c8fade"
+    "gitHead": "8d2294bfd41ba7e359158d45136505e4e596b72c"
 }

package/src/components/chat/__tests-cy__/chat-messages.test.tsx

@@ -1,5 +1,6 @@
 import { Provider } from '@servicetitan/react-ioc';
 import { mount } from 'cypress/react';
+import { mockChatMessageModelText } from '../../../models';
 import { CHAT_UI_STORE_TOKEN } from '../../../stores';
 import { ChatUiStoreMock } from '../../../stores/__mocks-cy__/chat-ui.store.mock';
 import { ChatMessages } from '../chat-messages';
@@ -23,7 +24,7 @@ describe('[ChatMessages]', () => {
                     },
                 ]}
             >
-                <ChatMessages />
+                <ChatMessages messages={storeMock.messages} />
             </Provider>
         );
     };
@@ -33,4 +34,80 @@ describe('[ChatMessages]', () => {
         cy.getCy('titan-chat-messages').should('be.visible');
         cy.getCy2('chat-message-normal').should('have.length', 2);
     });
+
+    it('should render several consecutive agent messages without extra avatars', () => {
+        storeMock.messages = [
+            mockChatMessageModelText(true, {
+                id: 'id1',
+                timestamp: new Date('2023-01-01T10:10:00Z'),
+                message: 'Hello, this is the first message',
+            }),
+            mockChatMessageModelText(true, {
+                id: 'id2',
+                message: 'Hello, this is the second message. '.repeat(5).trim(),
+                timestamp: new Date('2023-01-01T10:10:59.999Z'),
+            }),
+            mockChatMessageModelText(true, {
+                id: 'id3',
+                message: 'Hello, this is the third message',
+                timestamp: new Date('2023-01-01T10:11:00Z'),
+            }),
+            mockChatMessageModelText(true, {
+                id: 'id4',
+                message: 'Hello, this is the forth message',
+                timestamp: new Date('2023-01-01T10:11:01Z'),
+            }),
+            mockChatMessageModelText(false, {
+                id: 'id11',
+                timestamp: new Date('2023-01-01T11:10:00Z'),
+                message: 'Hello, this is the first message',
+            }),
+            mockChatMessageModelText(false, {
+                id: 'id22',
+                message: 'Hello, this is the second message',
+                timestamp: new Date('2023-01-01T11:11:00Z'),
+            }),
+            mockChatMessageModelText(false, {
+                id: 'id33',
+                message: 'Hello, this is the third message',
+                timestamp: new Date('2023-01-01T11:12:00Z'),
+            }),
+            mockChatMessageModelText(false, {
+                id: 'id44',
+                message: 'Hello, this is the forth message',
+                timestamp: new Date('2023-01-01T11:12:01Z'),
+            }),
+        ];
+        render();
+
+        const getAgentMessages = () =>
+            cy.getCy2('chat-message-normal').filter('[data-cy="chat-message-agent"]');
+        const getUserMessages = () =>
+            cy.getCy2('chat-message-normal').filter('[data-cy="chat-message-user"]');
+        const getAvatar = (i: number) =>
+            getAgentMessages().eq(i).find('[data-cy="chat-avatar-bot"]');
+        const getTimestamp = (i: number, isUser = false) =>
+            (isUser ? getUserMessages() : getAgentMessages())
+                .eq(i)
+                .find(`[data-cy="chat-message-${isUser ? 'user' : 'agent'}-footer"]`);
+
+        getAgentMessages().should('have.length', 4);
+        getUserMessages().should('have.length', 4);
+
+        // Agent avatar should be visible only for the first message in group
+        getAvatar(0).should('be.visible');
+        getAvatar(1).should('not.exist');
+        getAvatar(2).should('not.exist');
+        getAvatar(3).should('not.exist');
+
+        // Footer with date should be visible only for the different formatted timestamps
+        getTimestamp(0).should('not.exist');
+        getTimestamp(1).should('be.visible').should('contain.text', 'agent • 10:10 AM');
+        getTimestamp(2).should('not.exist');
+        getTimestamp(3).should('be.visible').should('contain.text', 'agent • 10:11 AM');
+        getTimestamp(0, true).should('be.visible').should('contain.text', '11:10 AM');
+        getTimestamp(1, true).should('be.visible').should('contain.text', '11:11 AM');
+        getTimestamp(2, true).should('not.exist');
+        getTimestamp(3, true).should('be.visible').should('contain.text', '11:12 AM');
+    });
 });

package/src/components/chat/chat-input.tsx

@@ -1,4 +1,4 @@
-import { Button, Form, FormTextArea, Stack } from '@servicetitan/design-system';
+import { Button, Form, FormTextArea } from '@servicetitan/design-system';
 import { provide, useDependencies } from '@servicetitan/react-ioc';
 import classNames from 'classnames';
 import { observer } from 'mobx-react';
@@ -96,8 +96,8 @@ export const ChatInput: FC<{ className?: string }> = provide({
         }, []);
 
         return (
-            <Form className={className} onSubmit={handleSendMessage}>
-                <Stack direction="row" spacing="2">
+            <Form className={classNames(className)} onSubmit={handleSendMessage}>
+                <div className={classNames('d-f flex-row gap-2')}>
                     <FormTextArea
                         ref={textareaRef}
                         name="question"
@@ -136,7 +136,7 @@ export const ChatInput: FC<{ className?: string }> = provide({
                             supportChatInputStore.isEmpty
                         }
                     />
-                </Stack>
+                </div>
             </Form>
         );
     })

package/src/components/chat/chat-log.tsx

@@ -0,0 +1,29 @@
+import { Stack } from '@servicetitan/design-system';
+import { useDependencies } from '@servicetitan/react-ioc';
+import { observer } from 'mobx-react';
+import { FC, useEffect } from 'react';
+import { ChatCustomizations } from '../../models';
+import { CHAT_UI_STORE_TOKEN } from '../../stores';
+import { ChatMessages } from './chat-messages';
+
+export interface IChatProps {
+    className?: string;
+    customizations?: ChatCustomizations;
+}
+
+export const ChatLog: FC<IChatProps> = observer(({ className, customizations }) => {
+    const [chatUiStore] = useDependencies(CHAT_UI_STORE_TOKEN);
+
+    useEffect(() => {
+        chatUiStore.setCustomizationContext(customizations);
+    }, [chatUiStore, customizations]);
+
+    return (
+        <Stack direction="column" className={className} data-cy="titan-chat">
+            <ChatMessages
+                messages={chatUiStore.messages}
+                showTypingIndicator={chatUiStore.isAgentTyping}
+            />
+        </Stack>
+    );
+});

package/src/components/chat/chat-message-template-agent.tsx

@@ -7,17 +7,21 @@ import { MessageFooter } from '../messages/message-footer';
 import { useAvatarProps } from '../messages/use-avatar-props';
 
 export const ChatMessageTemplateAgent: FC<PropsWithChildren<IChatMessageProps>> = observer(
-    ({ children, message }) => {
+    ({ children, message, omitAvatar, omitTimestamp }) => {
         const {
             participant: { icon, name },
         } = message;
         const firstName = useMemo(() => getFirstName(name), [name]);
         const avatarProps = useAvatarProps(name, icon);
-
         return (
             <MessageAgent
                 avatar={avatarProps}
-                messageFooter={<MessageFooter name={firstName} timestamp={message.timestamp} />}
+                omitAvatar={omitAvatar}
+                messageFooter={
+                    !omitTimestamp ? (
+                        <MessageFooter name={firstName} timestamp={message.timestamp} />
+                    ) : undefined
+                }
             >
                 {children}
             </MessageAgent>

package/src/components/chat/chat-message-template-user.tsx

@@ -8,7 +8,7 @@ import { MessageFooter } from '../messages/message-footer';
 import { MessageUser } from '../messages/message-user';
 
 export const ChatMessageTemplateUser: FC<PropsWithChildren<IChatMessageProps>> = observer(
-    ({ children, message }) => {
+    ({ children, message, omitTimestamp }) => {
         const [chatUiStore] = useDependencies(CHAT_UI_STORE_TOKEN);
         const isError = message.state === ChatMessageState.Failed;
 
@@ -34,9 +34,9 @@ export const ChatMessageTemplateUser: FC<PropsWithChildren<IChatMessageProps>> =
                                 data-cy="titan-chat-message-user-retry"
                             />
                         </Eyebrow>
-                    ) : (
+                    ) : !omitTimestamp ? (
                         <MessageFooter timestamp={message.timestamp} />
-                    )
+                    ) : null
                 }
             >
                 {children}