@sensigo/realm 0.6.1 → 0.6.2

package/dist/adapters/gorgias-adapter.d.ts

@@ -17,9 +17,20 @@ export interface GorgiasAdapterConfig {
  * GorgiasAdapter communicates with the Gorgias REST API.
  *
  * Supported operations:
- *   fetch('get_ticket', { ticket_id })                          — GET  /tickets/{ticket_id}
- *   fetch('get_messages', { ticket_id, limit? })               — GET  /messages?ticket_id={ticket_id}&...
- *   create('post_internal_note', { ticket_id, body_html })     — POST /tickets/{ticket_id}/messages
+ *   fetch('get_ticket',       { ticket_id })                         — GET  /tickets/{id}
+ *   fetch('list_tickets',     { order_by?, cursor?, limit?, ... })   — GET  /tickets
+ *   fetch('get_messages',     { ticket_id?, limit?, order_by? })     — GET  /messages
+ *   fetch('get_customer',     { customer_id })                       — GET  /customers/{id}
+ *   fetch('list_customers',   { order_by?, cursor?, limit?, ... })   — GET  /customers
+ *   create('create_message',  { ticket_id, ...messageFields })       — POST /tickets/{id}/messages
+ *   create('create_ticket',   { messages, ...ticketFields })         — POST /tickets
+ *   create('create_customer', { channels, ...customerFields })       — POST /customers
+ *   update('update_ticket',   { ticket_id, ...ticketFields })        — PUT  /tickets/{id}
+ *   update('update_customer', { customer_id, ...customerFields })    — PUT  /customers/{id}
+ *
+ * list_tickets and list_customers return a single page; pass cursor from response meta
+ * to retrieve subsequent pages. Scalar params (string | number | boolean) are forwarded
+ * as query params. Non-scalar values (arrays, objects) are silently skipped.
  */
 export declare class GorgiasAdapter implements ServiceAdapter {
     readonly id: string;
@@ -32,9 +43,9 @@ export declare class GorgiasAdapter implements ServiceAdapter {
     private executeRequest;
     private throwHttpError;
     private validateTicketId;
-    private normalize;
+    private validateCustomerId;
     fetch(operation: string, params: Record<string, unknown>, _config: Record<string, unknown>, signal?: AbortSignal): Promise<ServiceResponse>;
     create(operation: string, params: Record<string, unknown>, _config: Record<string, unknown>, signal?: AbortSignal): Promise<ServiceResponse>;
-    update(operation: string, _params: Record<string, unknown>, _config: Record<string, unknown>, _signal?: AbortSignal): Promise<ServiceResponse>;
+    update(operation: string, params: Record<string, unknown>, _config: Record<string, unknown>, signal?: AbortSignal): Promise<ServiceResponse>;
 }
 //# sourceMappingURL=gorgias-adapter.d.ts.map

package/dist/adapters/gorgias-adapter.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"gorgias-adapter.d.ts","sourceRoot":"","sources":["../../src/adapters/gorgias-adapter.ts"],"names":[],"mappings":"AAEA,OAAO,KAAK,EAAE,cAAc,EAAE,eAAe,EAAE,MAAM,kCAAkC,CAAC;AAGxF;;GAEG;AACH,MAAM,WAAW,oBAAoB;IACnC,uFAAuF;IACvF,MAAM,EAAE,MAAM,CAAC;IACf,IAAI,EAAE;QACJ,IAAI,EAAE,OAAO,CAAC;QACd,sDAAsD;QACtD,KAAK,EAAE,MAAM,CAAC;KACf,CAAC;IACF,wEAAwE;IACxE,QAAQ,CAAC,EAAE,MAAM,CAAC;CACnB;AAwDD;;;;;;;;;;;;;;;;;;GAkBG;AACH,qBAAa,cAAe,YAAW,cAAc;IACnD,QAAQ,CAAC,EAAE,EAAE,MAAM,CAAC;IACpB,QAAQ,CAAC,wBAAwB,MAAM;IACvC,OAAO,CAAC,QAAQ,CAAC,OAAO,CAAS;IACjC,OAAO,CAAC,QAAQ,CAAC,UAAU,CAAS;gBAExB,EAAE,EAAE,MAAM,EAAE,MAAM,EAAE,oBAAoB;IAmBpD,OAAO,CAAC,YAAY;IAWpB,OAAO,CAAC,YAAY;YAQN,cAAc;YA8Cd,cAAc;IA2E5B,OAAO,CAAC,gBAAgB;IAcxB,OAAO,CAAC,kBAAkB;IAcpB,KAAK,CACT,SAAS,EAAE,MAAM,EACjB,MAAM,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,EAC/B,OAAO,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,EAChC,MAAM,CAAC,EAAE,WAAW,GACnB,OAAO,CAAC,eAAe,CAAC;IAyHrB,MAAM,CACV,SAAS,EAAE,MAAM,EACjB,MAAM,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,EAC/B,OAAO,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,EAChC,MAAM,CAAC,EAAE,WAAW,GACnB,OAAO,CAAC,eAAe,CAAC;IAkDrB,MAAM,CACV,SAAS,EAAE,MAAM,EACjB,MAAM,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,EAC/B,OAAO,EAAE,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,EAChC,MAAM,CAAC,EAAE,WAAW,GACnB,OAAO,CAAC,eAAe,CAAC;CAqC5B"}

package/dist/adapters/gorgias-adapter.js

@@ -1,42 +1,24 @@
 // GorgiasAdapter — communicates with the Gorgias REST API.
 import { WorkflowError } from '../types/workflow-error.js';
 import { parseRetryAfterHeader } from './adapter-utils.js';
-/** HTML entity map used by stripHtmlTags. */
-const HTML_ENTITIES = {
-    '&': '&',
-    '&lt;': '<',
-    '&gt;': '>',
-    '&quot;': '"',
-    '&#039;': "'",
-};
-/**
- * Converts an HTML string to plain text.
- *
- * Tag removal is applied in a loop until stable so that patterns like
- * `<scr<x>ipt>` cannot survive a single-pass strip. Entity decoding is done
- * in a single regex pass to prevent double-unescaping (e.g. `&amp;lt;` must
- * produce `&lt;`, not `<`).
- */
-function stripHtmlTags(html) {
-    // Loop until no more tags remain — prevents nested/incomplete-tag bypass.
-    let result = html;
-    let prev;
-    do {
-        prev = result;
-        result = result.replace(/<[^>]*>/g, '');
-    } while (result !== prev);
-    // Single-pass entity decode — avoids double-unescaping.
-    return result
-        .replace(/&(?:amp|lt|gt|quot|#039);/g, (entity) => HTML_ENTITIES[entity] ?? entity)
-        .trim();
-}
 /**
  * GorgiasAdapter communicates with the Gorgias REST API.
  *
  * Supported operations:
- *   fetch('get_ticket', { ticket_id })                          — GET  /tickets/{ticket_id}
- *   fetch('get_messages', { ticket_id, limit? })               — GET  /messages?ticket_id={ticket_id}&...
- *   create('post_internal_note', { ticket_id, body_html })     — POST /tickets/{ticket_id}/messages
+ *   fetch('get_ticket',       { ticket_id })                         — GET  /tickets/{id}
+ *   fetch('list_tickets',     { order_by?, cursor?, limit?, ... })   — GET  /tickets
+ *   fetch('get_messages',     { ticket_id?, limit?, order_by? })     — GET  /messages
+ *   fetch('get_customer',     { customer_id })                       — GET  /customers/{id}
+ *   fetch('list_customers',   { order_by?, cursor?, limit?, ... })   — GET  /customers
+ *   create('create_message',  { ticket_id, ...messageFields })       — POST /tickets/{id}/messages
+ *   create('create_ticket',   { messages, ...ticketFields })         — POST /tickets
+ *   create('create_customer', { channels, ...customerFields })       — POST /customers
+ *   update('update_ticket',   { ticket_id, ...ticketFields })        — PUT  /tickets/{id}
+ *   update('update_customer', { customer_id, ...customerFields })    — PUT  /customers/{id}
+ *
+ * list_tickets and list_customers return a single page; pass cursor from response meta
+ * to retrieve subsequent pages. Scalar params (string | number | boolean) are forwarded
+ * as query params. Non-scalar values (arrays, objects) are silently skipped.
  */
 export class GorgiasAdapter {
     id;
@@ -147,14 +129,7 @@ export class GorgiasAdapter {
             });
         }
         if (status === 403) {
-            const message403 = operation === 'get_ticket'
-                ? 'Account lacks permission to read Gorgias tickets'
-                : operation === 'get_messages'
-                    ? 'Account lacks permission to read Gorgias ticket messages'
-                    : operation === 'post_internal_note'
-                        ? 'Account lacks permission to create Gorgias messages'
-                        : 'Account lacks permission for this Gorgias operation';
-            throw new WorkflowError(message403, {
+            throw new WorkflowError(`Account lacks permission for Gorgias operation '${operation}'`, {
                 code: 'SERVICE_HTTP_4XX',
                 category: 'SERVICE',
                 agentAction: 'stop',
@@ -202,16 +177,18 @@ export class GorgiasAdapter {
         }
         return ticketId;
     }
-    normalize(msg) {
-        const body = msg.body_text ?? stripHtmlTags(msg.body_html ?? '') ?? '';
-        return {
-            id: msg.id,
-            from_agent: msg.from_agent,
-            public: msg.public,
-            channel: msg.channel,
-            body,
-            created_datetime: msg.created_datetime,
-        };
+    validateCustomerId(params) {
+        const customerId = params['customer_id'];
+        if (typeof customerId !== 'number' || !Number.isInteger(customerId) || customerId <= 0) {
+            throw new WorkflowError('GorgiasAdapter: customer_id must be a positive integer', {
+                code: 'ADAPTER_VALIDATION_FAILED',
+                category: 'ENGINE',
+                agentAction: 'provide_input',
+                retryable: false,
+                details: { received: customerId },
+            });
+        }
+        return customerId;
     }
     async fetch(operation, params, _config, signal) {
         // config.auth is ignored — auth is set at construction time
@@ -221,22 +198,28 @@ export class GorgiasAdapter {
             return this.executeRequest('GET', `${this.baseUrl}/tickets/${ticketId}`, 'get_ticket', undefined, signal);
         }
         if (operation === 'get_messages') {
-            const ticketId = this.validateTicketId(params);
+            const ticketId = params['ticket_id'] !== undefined ? this.validateTicketId(params) : null;
             const userLimit = typeof params['limit'] === 'number' && params['limit'] > 0 ? params['limit'] : 30;
             const effectiveLimit = Math.min(userLimit, 200);
             const PAGE_SIZE = 100;
+            const orderBy = typeof params['order_by'] === 'string' ? params['order_by'] : undefined;
+            const stableParts = [`limit=${PAGE_SIZE}`];
+            if (ticketId !== null)
+                stableParts.push(`ticket_id=${ticketId}`);
+            if (orderBy !== undefined)
+                stableParts.push(`order_by=${encodeURIComponent(orderBy)}`);
             const accumulated = [];
             let cursor = undefined;
             let truncated = false;
             for (;;) {
                 this.checkAborted(signal);
-                const url = `${this.baseUrl}/messages?ticket_id=${ticketId}&limit=${PAGE_SIZE}&order_by=created_datetime:asc` +
-                    (cursor !== undefined ? `&cursor=${cursor}` : '');
+                const urlParts = cursor !== undefined ? [...stableParts, `cursor=${cursor}`] : stableParts;
+                const url = `${this.baseUrl}/messages?${urlParts.join('&')}`;
                 const response = await this.executeRequest('GET', url, 'get_messages', undefined, signal);
                 const json = response.data;
                 for (const message of json.data) {
                     if (accumulated.length < effectiveLimit) {
-                        accumulated.push(this.normalize(message));
+                        accumulated.push(message);
                     }
                 }
                 const nextCursor = json.meta.next_cursor ?? null;
@@ -252,6 +235,33 @@ export class GorgiasAdapter {
             }
             return { status: 200, data: { messages: accumulated, truncated } };
         }
+        if (operation === 'list_tickets') {
+            this.checkAborted(signal);
+            const queryParts = [];
+            for (const [key, value] of Object.entries(params)) {
+                if (typeof value === 'string' || typeof value === 'number' || typeof value === 'boolean') {
+                    queryParts.push(`${encodeURIComponent(key)}=${encodeURIComponent(String(value))}`);
+                }
+            }
+            const queryString = queryParts.length > 0 ? `?${queryParts.join('&')}` : '';
+            return this.executeRequest('GET', `${this.baseUrl}/tickets${queryString}`, 'list_tickets', undefined, signal);
+        }
+        if (operation === 'get_customer') {
+            const customerId = this.validateCustomerId(params);
+            this.checkAborted(signal);
+            return this.executeRequest('GET', `${this.baseUrl}/customers/${customerId}`, 'get_customer', undefined, signal);
+        }
+        if (operation === 'list_customers') {
+            this.checkAborted(signal);
+            const queryParts = [];
+            for (const [key, value] of Object.entries(params)) {
+                if (typeof value === 'string' || typeof value === 'number' || typeof value === 'boolean') {
+                    queryParts.push(`${encodeURIComponent(key)}=${encodeURIComponent(String(value))}`);
+                }
+            }
+            const queryString = queryParts.length > 0 ? `?${queryParts.join('&')}` : '';
+            return this.executeRequest('GET', `${this.baseUrl}/customers${queryString}`, 'list_customers', undefined, signal);
+        }
         throw new WorkflowError(`GorgiasAdapter: unsupported fetch operation '${operation}'`, {
             code: 'ADAPTER_OP_UNSUPPORTED',
             category: 'ENGINE',
@@ -262,37 +272,19 @@ export class GorgiasAdapter {
     }
     async create(operation, params, _config, signal) {
         // config.auth is ignored — auth is set at construction time
-        if (operation === 'post_internal_note') {
+        if (operation === 'create_message') {
             const ticketId = this.validateTicketId(params);
-            if (typeof params['body_html'] !== 'string') {
-                throw new WorkflowError('GorgiasAdapter: body_html must be a string', {
-                    code: 'ADAPTER_VALIDATION_FAILED',
-                    category: 'ENGINE',
-                    agentAction: 'provide_input',
-                    retryable: false,
-                    details: { received: params['body_html'] },
-                });
-            }
+            const { ticket_id: _tid, ...messageBody } = params;
             this.checkAborted(signal);
-            const requestBody = {
-                channel: 'note',
-                public: false,
-                from_agent: true,
-                body_html: params['body_html'],
-            };
-            const response = await this.executeRequest('POST', `${this.baseUrl}/tickets/${ticketId}/messages`, 'post_internal_note', requestBody, signal);
-            const json = response.data;
-            const noteId = json.id;
-            if (typeof noteId !== 'number') {
-                throw new WorkflowError('GorgiasAdapter: unexpected response shape from post_internal_note', {
-                    code: 'SERVICE_RESPONSE_INVALID',
-                    category: 'SERVICE',
-                    agentAction: 'stop',
-                    retryable: false,
-                    details: { received: json },
-                });
-            }
-            return { status: 201, data: { ok: true, note_id: noteId } };
+            return this.executeRequest('POST', `${this.baseUrl}/tickets/${ticketId}/messages`, 'create_message', messageBody, signal);
+        }
+        if (operation === 'create_ticket') {
+            this.checkAborted(signal);
+            return this.executeRequest('POST', `${this.baseUrl}/tickets`, 'create_ticket', params, signal);
+        }
+        if (operation === 'create_customer') {
+            this.checkAborted(signal);
+            return this.executeRequest('POST', `${this.baseUrl}/customers`, 'create_customer', params, signal);
         }
         throw new WorkflowError(`GorgiasAdapter: unsupported create operation '${operation}'`, {
             code: 'ADAPTER_OP_UNSUPPORTED',
@@ -302,8 +294,21 @@ export class GorgiasAdapter {
             details: { operation },
         });
     }
-    async update(operation, _params, _config, _signal) {
-        throw new WorkflowError(`GorgiasAdapter: update is not supported (operation: '${operation}')`, {
+    async update(operation, params, _config, signal) {
+        // config.auth is ignored — auth is set at construction time
+        if (operation === 'update_ticket') {
+            const ticketId = this.validateTicketId(params);
+            const { ticket_id: _tid, ...ticketBody } = params;
+            this.checkAborted(signal);
+            return this.executeRequest('PUT', `${this.baseUrl}/tickets/${ticketId}`, 'update_ticket', ticketBody, signal);
+        }
+        if (operation === 'update_customer') {
+            const customerId = this.validateCustomerId(params);
+            const { customer_id: _cid, ...customerBody } = params;
+            this.checkAborted(signal);
+            return this.executeRequest('PUT', `${this.baseUrl}/customers/${customerId}`, 'update_customer', customerBody, signal);
+        }
+        throw new WorkflowError(`GorgiasAdapter: unsupported update operation '${operation}'`, {
             code: 'ADAPTER_OP_UNSUPPORTED',
             category: 'ENGINE',
             agentAction: 'report_to_user',

package/dist/adapters/gorgias-adapter.js.map

@@ -1 +1 @@
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package/dist/index.d.ts

@@ -14,7 +14,7 @@ export { TERMINAL_PHASES, RESUMABLE_PHASES, WAITING_PHASES, isTerminalPhase, TER
 export { evaluatePrecondition, checkPreconditions, evaluateAllPreconditions, } from './engine/precondition.js';
 export type { PreconditionResult } from './engine/precondition.js';
 export type { StepDiagnostics } from './types/run-record.js';
-export declare const VERSION = "0.6.1";
+export declare const VERSION = "0.6.2";
 export type { ToolCallRecord, McpServerConfig } from './types/mcp-types.js';
 export type { ServiceAdapter, ServiceResponse } from './extensions/service-adapter.js';
 export type { StepHandler, StepHandlerInputs, StepContext, StepHandlerResult, } from './extensions/step-handler.js';

package/dist/index.js

@@ -11,7 +11,7 @@ export { submitHumanResponse, executeChain, buildNextActions, buildPreExecutionE
 export { findEligibleSteps, isWorkflowComplete, deriveRunPhase, buildEvidenceByStep, propagateSkips, } from './engine/eligibility.js';
 export { TERMINAL_PHASES, RESUMABLE_PHASES, WAITING_PHASES, isTerminalPhase, TERMINAL_STATES, RESUMABLE_STATES, WAITING_STATES, isTerminalState, } from './engine/lifecycle.js';
 export { evaluatePrecondition, checkPreconditions, evaluateAllPreconditions, } from './engine/precondition.js';
-export const VERSION = '0.6.1';
+export const VERSION = '0.6.2';
 export { ExtensionRegistry } from './extensions/registry.js';
 export { createDefaultRegistry } from './extensions/default-registry.js';
 // Evidence

package/package.json

@@ -1,6 +1,6 @@
 {
   "name": "@sensigo/realm",
-  "version": "0.6.1",
+  "version": "0.6.2",
   "publishConfig": {
     "access": "public"
   },