@sendbird/ai-agent-messenger-react-native 1.6.0 → 1.7.0

package/README.md

@@ -1,3 +1,482 @@
-# Delight AI Agent Messenger for React-Native
+# React Native
 
-A React-Native component library for integrating Delight's AI Agent chatbot functionality into your React-Native applications. This package provides pre-built UI components and hooks to quickly add intelligent conversational AI to your mobile app.
+The **Delight AI agent Messenger** for React Native allows seamless integration of AI-powered messaging features into your React Native application. Follow the steps below to initialize and utilize the SDK effectively.
+
+This guide covers:
+- [Prerequisites](#prerequisites)
+- [Getting started](#getting-started)
+  - [Step 1. Install AI Agent SDK](#step-1-install-ai-agent-sdk)
+  - [Step 2. Configure native modules](#step-2-configure-native-modules)
+  - [Step 3. Initialize AI Agent SDK](#step-3-initialize-ai-agent-sdk)
+- [Component overview](#component-overview)
+- [Running your application](#running-your-application)
+  - [FixedMessenger styles](#fixedmessenger-styles)
+  - [Window modes](#window-modes)
+  - [Entry points](#entry-points)
+  - [Manage user sessions](#manage-user-sessions)
+- [Advanced features](#advanced-features)
+  - [Customizing theme](#customizing-theme)
+  - [Display messenger without launcher button](#display-messenger-without-launcher-button)
+  - [Passing context object to agent](#passing-context-object-to-agent)
+  - [Localization and language support](#localization-and-language-support)
+
+---
+
+## Prerequisites
+
+Before you start, you'll need your **Application ID** and **AI Agent ID**.
+
+You can find them under the **Channels** > **Messenger** menu on the Delight AI dashboard.
+
+![ai-agent-app-id-agent-id](https://sendbird-files.s3.ap-northeast-1.amazonaws.com/docs/aa-messenger-basic-information.png)
+
+**System Requirements:**
+
+- React >= 18.0.0
+- React Native >= 0.80.0
+- @sendbird/chat ^4.19.0
+- react-native-mmkv >= 3.0.0
+- react-native-safe-area-context >= 5.0.0
+- date-fns >= 4.0.0
+
+---
+
+## Getting started
+
+Quickly install and initialize the AI Agent SDK by following the steps below.
+
+### Step 1. Install AI Agent SDK
+
+Install the package with its peer dependencies using npm or yarn:
+
+```bash
+npm install @sendbird/ai-agent-messenger-react-native @sendbird/chat react-native-mmkv react-native-safe-area-context date-fns
+```
+
+**(Optional) File attachment support:**
+
+If file attachment is enabled in your AI Agent settings, install one of the following picker modules:
+
+**Option A: Expo modules (Recommended for Expo projects)**
+
+```bash
+npm install expo-image-picker expo-document-picker
+```
+
+**Option B: Community modules (for bare React Native projects)**
+
+```bash
+npm install react-native-image-picker @react-native-documents/picker react-native-permissions
+```
+
+{% hint style="info" %}
+When using `react-native-image-picker`, you must also install `react-native-permissions` for camera access.
+{% endhint %}
+
+### Step 2. Configure native modules
+
+The SDK requires native module configuration. Only `mmkv` is required; picker modules are optional.
+
+**Minimal setup (without file attachment):**
+
+```tsx
+import { createMMKV } from 'react-native-mmkv';
+
+const mmkv = createMMKV();
+
+const nativeModules = {
+  mmkv,
+};
+```
+
+**With file attachment support (Expo modules):**
+
+```tsx
+import { createMMKV } from 'react-native-mmkv';
+import * as ImagePicker from 'expo-image-picker';
+import * as DocumentPicker from 'expo-document-picker';
+
+const mmkv = createMMKV();
+
+const nativeModules = {
+  mmkv,
+  imagePicker: ImagePicker,
+  documentPicker: DocumentPicker,
+};
+```
+
+**With file attachment support (Community modules):**
+
+```tsx
+import { createMMKV } from 'react-native-mmkv';
+import * as ImagePicker from 'react-native-image-picker';
+import * as DocumentPicker from '@react-native-documents/picker';
+import * as Permissions from 'react-native-permissions';
+
+const mmkv = createMMKV();
+
+const nativeModules = {
+  mmkv,
+  imagePicker: ImagePicker,
+  documentPicker: DocumentPicker,
+  permissions: Permissions, // Required for react-native-image-picker
+};
+```
+
+### Step 3. Initialize AI Agent SDK
+
+The React Native SDK provides two main approaches for integration:
+
+**Option 1: FixedMessenger (Recommended for quick setup)**
+
+FixedMessenger provides a predefined UI toolkit with launcher and messenger:
+
+```tsx
+import { AIAgentProviderContainer, FixedMessenger, AnonymousSessionInfo } from '@sendbird/ai-agent-messenger-react-native';
+
+function App() {
+  return (
+    <AIAgentProviderContainer
+      appId={'YOUR_APP_ID'}
+      aiAgentId={'YOUR_AI_AGENT_ID'}
+      nativeModules={nativeModules}
+      userSessionInfo={new AnonymousSessionInfo()}
+    >
+      <FixedMessenger />
+    </AIAgentProviderContainer>
+  );
+}
+```
+
+**Option 2: AIAgentProviderContainer with Conversation (For custom UI implementations)**
+
+AIAgentProviderContainer allows for custom UI implementations and component-level integration:
+
+```tsx
+import { AIAgentProviderContainer, Conversation, AnonymousSessionInfo } from '@sendbird/ai-agent-messenger-react-native';
+import { View } from 'react-native';
+
+function App() {
+  return (
+    <AIAgentProviderContainer
+      appId={'YOUR_APP_ID'}
+      aiAgentId={'YOUR_AI_AGENT_ID'}
+      nativeModules={nativeModules}
+      userSessionInfo={new AnonymousSessionInfo()}
+    >
+      <View style={{ flex: 1 }}>
+        <Conversation />
+      </View>
+    </AIAgentProviderContainer>
+  );
+}
+```
+
+---
+
+## Component overview
+
+### FixedMessenger vs AIAgentProviderContainer
+
+#### Comparison of FixedMessenger and AIAgentProviderContainer
+
+| Feature | FixedMessenger | AIAgentProviderContainer + Conversation |
+|---------|---------------|----------------------------------------|
+| UI toolkit | Complete UI with launcher and messenger window | Provider for custom UI implementations |
+| Window modes | Supports floating and fullscreen | Custom layouts and components |
+| Navigation | Includes Conversation and ConversationList navigation | Must combine with conversation components like `<Conversation />` |
+| Back button | Handles Android back button automatically | Manual implementation required |
+| Recommended for | Most use cases | Specific UI layouts or custom components |
+
+---
+
+## Running your application
+
+Now that you have installed and initialized the AI Agent SDK, follow the steps below to run your application.
+
+To launch and display the messenger, implement the code below:
+
+{% hint style="info" %}
+Replace `YOUR_APP_ID` and `YOUR_AI_AGENT_ID` with your Application ID and AI agent ID which you can obtain from the Delight AI dashboard. To learn how to do so, refer to the [prerequisites](#prerequisites) section.
+{% endhint %}
+
+```tsx
+function App() {
+  return (
+    <AIAgentProviderContainer
+      appId={'YOUR_APP_ID'}
+      aiAgentId={'YOUR_AI_AGENT_ID'}
+      nativeModules={nativeModules}
+      userSessionInfo={new AnonymousSessionInfo()}
+    >
+      <FixedMessenger />
+    </AIAgentProviderContainer>
+  );
+}
+```
+
+### FixedMessenger styles
+
+When using the fixed messenger, `FixedMessenger.Style` allows you to customize its appearance and positioning:
+
+- `position`: Determines which corner of the screen the launcher will appear in. Available options are `start-top`, `start-bottom`, `end-top`, and `end-bottom`.
+- `margin`: Defines the margin around the fixed messenger and its launcher.
+- `launcherSize`: Defines the size of the launcher button in pixels (width and height are equal).
+- `spacing`: Defines the spacing between the launcher and the messenger window.
+
+```tsx
+function App() {
+  return (
+    <AIAgentProviderContainer {...props}>
+      <FixedMessenger>
+        <FixedMessenger.Style
+          position={'end-bottom'}
+          launcherSize={56}
+          spacing={16}
+          margin={{ start: 16, end: 16, bottom: 16, top: 16 }}
+        />
+      </FixedMessenger>
+    </AIAgentProviderContainer>
+  );
+}
+```
+
+### Window modes
+
+FixedMessenger supports two window modes:
+
+- `floating` (default): The messenger appears as a floating window above your app content.
+- `fullscreen`: The messenger takes up the full screen.
+
+```tsx
+<FixedMessenger windowMode={'fullscreen'} />
+```
+
+When using fullscreen mode, you can specify insets:
+
+```tsx
+<FixedMessenger
+  windowMode={'fullscreen'}
+  fullscreenInsets={{ top: 50, bottom: 34, left: 0, right: 0 }}
+/>
+```
+
+### Entry points
+
+You can configure which screen appears first when opening the messenger:
+
+- `Conversation` (default): Opens directly to a conversation.
+- `ConversationList`: Opens to the list of conversations.
+
+```tsx
+<FixedMessenger entryPoint={'ConversationList'} />
+```
+
+You can also specify an initial channel URL to open a specific conversation:
+
+```tsx
+<FixedMessenger initialChannelUrl={'sendbird_group_channel_xxx'} />
+```
+
+### Manage user sessions
+
+The SDK supports two types of user sessions: **Manual Session** for authenticated users and **Anonymous Session** for temporary users.
+
+#### Session types
+
+**1. Manual Session (ManualSessionInfo):**
+Use this when you have an authenticated user with a specific user ID and session token.
+
+```tsx
+import { ManualSessionInfo } from '@sendbird/ai-agent-messenger-react-native';
+
+<AIAgentProviderContainer
+  appId={'YOUR_APP_ID'}
+  aiAgentId={'YOUR_AI_AGENT_ID'}
+  nativeModules={nativeModules}
+  userSessionInfo={new ManualSessionInfo({
+    userId: 'user_id',
+    authToken: 'auth_token',
+    sessionHandler: {
+      onSessionTokenRequired: async (resolve, reject) => {
+        try {
+          const response = await fetch('new-token-endpoint');
+          resolve(response.token);
+        } catch (error) {
+          reject(error);
+        }
+      },
+      onSessionClosed: () => { },
+      onSessionError: (error) => { },
+      onSessionRefreshed: () => { }
+    }
+  })}
+>
+  <FixedMessenger />
+</AIAgentProviderContainer>
+```
+
+**2. Anonymous Session (AnonymousSessionInfo):**
+Use this when you don't have user authentication or want to allow guest access. The server will automatically create a temporary user.
+
+```tsx
+import { AnonymousSessionInfo } from '@sendbird/ai-agent-messenger-react-native';
+
+<AIAgentProviderContainer
+  appId={'YOUR_APP_ID'}
+  aiAgentId={'YOUR_AI_AGENT_ID'}
+  nativeModules={nativeModules}
+  userSessionInfo={new AnonymousSessionInfo()}
+>
+  <FixedMessenger />
+</AIAgentProviderContainer>
+```
+
+#### Authentication
+
+You can manually control user authentication using `useMessengerSessionContext`. Call `authenticate()` before showing the messenger to avoid loading delays.
+
+```tsx
+import { useMessengerSessionContext } from '@sendbird/ai-agent-messenger-react-native';
+
+const App = () => {
+  const { authenticate, sdkUser } = useMessengerSessionContext();
+
+  useEffect(() => {
+    authenticate();
+  }, []);
+
+  return <FixedMessenger />;
+};
+```
+
+#### Deauthentication
+
+To log out the current user, call `deauthenticate()`. This disconnects the user session and clears the authentication state.
+
+```tsx
+import { useMessengerSessionContext } from '@sendbird/ai-agent-messenger-react-native';
+
+const LogoutButton = () => {
+  const { deauthenticate } = useMessengerSessionContext();
+
+  const handleLogout = () => {
+    deauthenticate();
+  };
+
+  return <Button title={'Logout'} onPress={handleLogout} />;
+};
+```
+
+---
+
+## Advanced features
+
+The following are available advanced features.
+
+### Customizing theme
+
+You can customize the messenger theme by passing a `theme` prop to `AIAgentProviderContainer`.
+
+```tsx
+<AIAgentProviderContainer
+  appId={'YOUR_APP_ID'}
+  aiAgentId={'YOUR_AI_AGENT_ID'}
+  nativeModules={nativeModules}
+  userSessionInfo={new AnonymousSessionInfo()}
+  theme={{
+    mode: 'dark', // 'light' or 'dark'
+    typography: {
+      h1: { fontSize: 24, fontWeight: '700' },
+      body1: { fontSize: 16, fontWeight: '400' },
+    },
+  }}
+>
+  <FixedMessenger />
+</AIAgentProviderContainer>
+```
+
+### Display messenger without launcher button
+
+Build custom messenger UI using AIAgentProviderContainer with Conversation directly:
+
+```tsx
+import { AIAgentProviderContainer, Conversation, AnonymousSessionInfo } from '@sendbird/ai-agent-messenger-react-native';
+import { View } from 'react-native';
+
+function App() {
+  return (
+    <View style={{ flex: 1 }}>
+      <AIAgentProviderContainer
+        appId={'YOUR_APP_ID'}
+        aiAgentId={'YOUR_AI_AGENT_ID'}
+        nativeModules={nativeModules}
+        userSessionInfo={new AnonymousSessionInfo()}
+      >
+        <Conversation />
+      </AIAgentProviderContainer>
+    </View>
+  );
+}
+```
+
+### Passing context object to agent
+
+You can predefine customer-specific information such as country, language, or other custom context data to guide the AI agent in providing faster and more accurate responses.
+
+This allows for a more personalized and context-aware interaction experience.
+
+{% hint style="warning" %}
+These settings can only be configured during initialization.
+{% endhint %}
+
+```tsx
+<AIAgentProviderContainer
+  appId={'YOUR_APP_ID'}
+  aiAgentId={'YOUR_AI_AGENT_ID'}
+  nativeModules={nativeModules}
+  userSessionInfo={new AnonymousSessionInfo()}
+  // Language setting (IETF BCP 47 format)
+  language={'en-US'}
+  // Country code setting (ISO 3166 format)
+  countryCode={'US'}
+  // Context object for the AI Agent
+  context={{
+    userPreference: 'technical',
+    customerTier: 'premium',
+  }}
+>
+  <FixedMessenger />
+</AIAgentProviderContainer>
+```
+
+### Localization and language support
+
+The SDK supports multiple languages and allows you to customize UI strings. You can:
+
+- Set the language during initialization
+- Customize specific strings in supported languages
+- Add support for additional languages
+
+**Supported languages:** German (de), English (en), Spanish (es), French (fr), Hindi (hi), Italian (it), Japanese (ja), Korean (ko), Portuguese (pt), Turkish (tr)
+
+**Example of customizing strings:**
+
+```tsx
+<AIAgentProviderContainer
+  appId={'YOUR_APP_ID'}
+  aiAgentId={'YOUR_AI_AGENT_ID'}
+  nativeModules={nativeModules}
+  userSessionInfo={new AnonymousSessionInfo()}
+  language={'ko-KR'}
+  strings={{
+    conversation: {
+      input_placeholder: '질문을 입력하세요...',
+    },
+  }}
+>
+  <FixedMessenger />
+</AIAgentProviderContainer>
+```
+
+To learn more about localization options and the full list of available string sets, refer to the [Localization guide](MULTILANGUAGE.md).