npm - @scout9/app - Versions diffs - 1.0.0-alpha.0.6.5 → 1.0.0-alpha.0.6.7 - Mend

@scout9/app 1.0.0-alpha.0.6.5 → 1.0.0-alpha.0.6.7

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.

Files changed (15) hide show

package/dist/{dev-6e60a643.cjs → dev-197a7adb.cjs} +3 -3
package/dist/{index-bf3ce1b6.cjs → index-1010a60c.cjs} +7 -7
package/dist/index.cjs +4 -4
package/dist/{macros-1a4fd407.cjs → macros-85a033b9.cjs} +26 -6
package/dist/{multipart-parser-13478cb7.cjs → multipart-parser-0d83aaf8.cjs} +4 -4
package/dist/schemas.cjs +3 -1
package/dist/{spirits-985e6711.cjs → spirits-9719ae4f.cjs} +73 -57
package/dist/spirits.cjs +1 -1
package/dist/testing-tools.cjs +3 -3
package/package.json +1 -1
package/src/public.d.ts +4 -16
package/src/runtime/schemas/workflow.js +35 -6
package/src/testing-tools/spirits.js +16 -6
package/types/index.d.ts +3052 -504
package/types/index.d.ts.map +4 -2

package/types/index.d.ts CHANGED Viewed

@@ -532,7 +532,7 @@ declare module '@scout9/app' {
 	  intentScore?: (number | null) | undefined;
 	  /** How long to delay the message manually in seconds */
 	  delayInSeconds?: (number | null) | undefined;
-	  /** Entities related to the message */
+	  /** Entities related to the message (gets set after the PMT transform) */
 	  entities?: EntityToken[] | null;
 	  /** If set to true, the PMT will not transform, message will be sent as is */
 	  ignoreTransform?: boolean;
@@ -633,19 +633,7 @@ declare module '@scout9/app' {
   export type Anticipate = AnticipateDid | AnticipateKeywords[];
-  export type DirectMessagePayload = {
-	  /**
-	   * The content
-	   */
-	  content: string;
-	  /**
-	   * If true, the PMT will transform the message into the owners own words. By default will send the message as is
-	   */
-	  transform?: boolean;
-	  mediaUrls?: string[];
-  };
+  export type DirectMessage = Partial<Omit<Message, 'id' | 'entities' | 'time' | 'role'>>;
   /**
    * Workflow Response Slot, can use for both PMT workflow event and event macro runtimes
@@ -653,6 +641,7 @@ declare module '@scout9/app' {
   export type WorkflowResponseSlotBase = {
 	  /** Forward input information of a conversation */
 	  forward?: Forward | undefined;
 	  /** Note to provide to the agent, recommend using forward object api instead */
 	  forwardNote?: string | undefined;
@@ -663,7 +652,7 @@ declare module '@scout9/app' {
 	  removeInstructions?: string[] | undefined;
 	  /** If provided, sends a direct message to the user */
-	  message?: string | DirectMessagePayload | undefined;
+	  message?: string | DirectMessage | undefined;
 	  /** Delays in seconds of instructions (if provided) to PMT and direct message (if provided) to user */
 	  secondsDelay?: number | undefined;
@@ -694,7 +683,6 @@ declare module '@scout9/app' {
 	   */
 	  anticipate?: Anticipate | undefined;
 	  /**
 	   * If provided, it will propagate entity context to your Scout9 entity context store
 	   * @ingress auto/manual only
@@ -6009,6 +5997,59 @@ declare module '@scout9/app/schemas' {
 		context?: any;
 		note?: string | undefined;
 	}>;
+	export const DirectMessageSchema: z.ZodObject<Omit<{
+		id: z.ZodOptional<z.ZodString>;
+		role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+		content: z.ZodOptional<z.ZodString>;
+		time: z.ZodOptional<z.ZodString>;
+		name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+		scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+		context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+		intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+		intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+		delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+		entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+			start: z.ZodNumber;
+			end: z.ZodNumber;
+			type: z.ZodString;
+			option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+			text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+		}, "strip", z.ZodTypeAny, {
+			type: string;
+			end: number;
+			start: number;
+			option?: string | null | undefined;
+			text?: string | null | undefined;
+		}, {
+			type: string;
+			end: number;
+			start: number;
+			option?: string | null | undefined;
+			text?: string | null | undefined;
+		}>, "many">>>>;
+		ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+		mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+	}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+		name?: string | undefined;
+		content?: string | undefined;
+		context?: any;
+		scheduled?: string | undefined;
+		intent?: string | null | undefined;
+		intentScore?: number | null | undefined;
+		delayInSeconds?: number | null | undefined;
+		ignoreTransform?: boolean | undefined;
+		mediaUrls?: string[] | null | undefined;
+	}, {
+		name?: string | undefined;
+		content?: string | undefined;
+		context?: any;
+		scheduled?: string | undefined;
+		intent?: string | null | undefined;
+		intentScore?: number | null | undefined;
+		delayInSeconds?: number | null | undefined;
+		ignoreTransform?: boolean | undefined;
+		mediaUrls?: string[] | null | undefined;
+	}>;
 	/**
 	 * The workflow response object slot
 	 */
@@ -6053,15 +6094,58 @@ declare module '@scout9/app/schemas' {
 			persist?: boolean | undefined;
 		}>]>, "many">]>>;
 		removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-			content: z.ZodString;
-			transform: z.ZodOptional<z.ZodBoolean>;
-		}, "strip", z.ZodTypeAny, {
-			content: string;
-			transform?: boolean | undefined;
+		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+			id: z.ZodOptional<z.ZodString>;
+			role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+			content: z.ZodOptional<z.ZodString>;
+			time: z.ZodOptional<z.ZodString>;
+			name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+			intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+			intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+				start: z.ZodNumber;
+				end: z.ZodNumber;
+				type: z.ZodString;
+				option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+			}, "strip", z.ZodTypeAny, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}>, "many">>>>;
+			ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+			mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+		}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}, {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}>]>>;
 		secondsDelay: z.ZodOptional<z.ZodNumber>;
 		scheduled: z.ZodOptional<z.ZodNumber>;
@@ -6172,8 +6256,15 @@ declare module '@scout9/app/schemas' {
 		})[] | undefined;
 		removeInstructions?: string[] | undefined;
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		secondsDelay?: number | undefined;
 		scheduled?: number | undefined;
@@ -6224,8 +6315,15 @@ declare module '@scout9/app/schemas' {
 		})[] | undefined;
 		removeInstructions?: string[] | undefined;
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		secondsDelay?: number | undefined;
 		scheduled?: number | undefined;
@@ -6259,19 +6357,90 @@ declare module '@scout9/app/schemas' {
 			overrideLock?: boolean | undefined;
 		} | undefined;
 	}>;
+	export const EntityContextUpsertSchema: z.ZodDiscriminatedUnion<"method", [z.ZodObject<{
+		entityType: z.ZodString;
+		entityRecordId: z.ZodString;
+		method: z.ZodLiteral<"delete">;
+	}, "strip", z.ZodTypeAny, {
+		method: "delete";
+		entityType: string;
+		entityRecordId: string;
+	}, {
+		method: "delete";
+		entityType: string;
+		entityRecordId: string;
+	}>, z.ZodObject<{
+		entityType: z.ZodString;
+		entityRecordId: z.ZodString;
+		method: z.ZodLiteral<"mutate">;
+		fields: z.ZodRecord<z.ZodString, z.ZodUnion<[z.ZodString, z.ZodNumber, z.ZodBoolean, z.ZodNull, z.ZodLiteral<"#remove">, z.ZodLiteral<"#delete">]>>;
+	}, "strip", z.ZodTypeAny, {
+		method: "mutate";
+		entityType: string;
+		entityRecordId: string;
+		fields: Record<string, string | number | boolean | null>;
+	}, {
+		method: "mutate";
+		entityType: string;
+		entityRecordId: string;
+		fields: Record<string, string | number | boolean | null>;
+	}>]>;
 	/**
 	 * The workflow response object slot
 	 */
 	export const WorkflowResponseSlotSchema: z.ZodObject<{
-		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-			content: z.ZodString;
-			transform: z.ZodOptional<z.ZodBoolean>;
-		}, "strip", z.ZodTypeAny, {
-			content: string;
-			transform?: boolean | undefined;
+		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+			id: z.ZodOptional<z.ZodString>;
+			role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+			content: z.ZodOptional<z.ZodString>;
+			time: z.ZodOptional<z.ZodString>;
+			name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+			intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+			intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+				start: z.ZodNumber;
+				end: z.ZodNumber;
+				type: z.ZodString;
+				option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+			}, "strip", z.ZodTypeAny, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}>, "many">>>>;
+			ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+			mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+		}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}, {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}>]>>;
 		forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 			to: z.ZodOptional<z.ZodString>;
@@ -6447,15 +6616,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -6566,8 +6778,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -6618,8 +6837,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -6694,15 +6920,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -6813,8 +7082,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -6865,8 +7141,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -6920,8 +7203,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -6973,8 +7263,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -7028,8 +7325,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -7081,8 +7385,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -7117,15 +7428,58 @@ declare module '@scout9/app/schemas' {
 				} | undefined;
 			};
 		}>, z.ZodArray<z.ZodObject<{
-			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-				content: z.ZodString;
-				transform: z.ZodOptional<z.ZodBoolean>;
-			}, "strip", z.ZodTypeAny, {
-				content: string;
-				transform?: boolean | undefined;
+			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+				id: z.ZodOptional<z.ZodString>;
+				role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+				content: z.ZodOptional<z.ZodString>;
+				time: z.ZodOptional<z.ZodString>;
+				name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+				intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+				intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+					start: z.ZodNumber;
+					end: z.ZodNumber;
+					type: z.ZodString;
+					option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				}, "strip", z.ZodTypeAny, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}>, "many">>>>;
+				ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+				mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+			}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}, {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}>]>>;
 			forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 				to: z.ZodOptional<z.ZodString>;
@@ -7262,8 +7616,15 @@ declare module '@scout9/app/schemas' {
 		}, "strip", z.ZodTypeAny, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -7315,8 +7676,15 @@ declare module '@scout9/app/schemas' {
 		}, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -7366,10 +7734,45 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}>, "many">]>>;
+		entityContextUpsert: z.ZodOptional<z.ZodArray<z.ZodDiscriminatedUnion<"method", [z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"delete">;
+		}, "strip", z.ZodTypeAny, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}>, z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"mutate">;
+			fields: z.ZodRecord<z.ZodString, z.ZodUnion<[z.ZodString, z.ZodNumber, z.ZodBoolean, z.ZodNull, z.ZodLiteral<"#remove">, z.ZodLiteral<"#delete">]>>;
+		}, "strip", z.ZodTypeAny, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}>]>, "many">>;
 	}, "strip", z.ZodTypeAny, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -7438,8 +7841,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -7491,8 +7901,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -7529,8 +7946,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -7580,10 +8004,27 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -7652,8 +8093,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -7705,8 +8153,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -7743,8 +8198,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -7794,20 +8256,73 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}>;
 	/**
 	 * The workflow response to send in any given workflow
 	 */
 	export const WorkflowResponseSchema: z.ZodUnion<[z.ZodObject<{
-		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-			content: z.ZodString;
-			transform: z.ZodOptional<z.ZodBoolean>;
-		}, "strip", z.ZodTypeAny, {
-			content: string;
-			transform?: boolean | undefined;
+		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+			id: z.ZodOptional<z.ZodString>;
+			role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+			content: z.ZodOptional<z.ZodString>;
+			time: z.ZodOptional<z.ZodString>;
+			name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+			intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+			intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+				start: z.ZodNumber;
+				end: z.ZodNumber;
+				type: z.ZodString;
+				option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+			}, "strip", z.ZodTypeAny, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}>, "many">>>>;
+			ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+			mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+		}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}, {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}>]>>;
 		forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 			to: z.ZodOptional<z.ZodString>;
@@ -7983,15 +8498,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -8102,8 +8660,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -8154,8 +8719,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -8230,15 +8802,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -8349,8 +8964,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -8401,8 +9023,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -8456,8 +9085,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -8509,8 +9145,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -8564,8 +9207,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -8617,8 +9267,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -8653,15 +9310,58 @@ declare module '@scout9/app/schemas' {
 				} | undefined;
 			};
 		}>, z.ZodArray<z.ZodObject<{
-			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-				content: z.ZodString;
-				transform: z.ZodOptional<z.ZodBoolean>;
-			}, "strip", z.ZodTypeAny, {
-				content: string;
-				transform?: boolean | undefined;
+			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+				id: z.ZodOptional<z.ZodString>;
+				role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+				content: z.ZodOptional<z.ZodString>;
+				time: z.ZodOptional<z.ZodString>;
+				name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+				intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+				intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+					start: z.ZodNumber;
+					end: z.ZodNumber;
+					type: z.ZodString;
+					option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				}, "strip", z.ZodTypeAny, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}>, "many">>>>;
+				ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+				mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+			}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}, {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}>]>>;
 			forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 				to: z.ZodOptional<z.ZodString>;
@@ -8798,8 +9498,15 @@ declare module '@scout9/app/schemas' {
 		}, "strip", z.ZodTypeAny, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -8851,8 +9558,15 @@ declare module '@scout9/app/schemas' {
 		}, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -8902,10 +9616,45 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}>, "many">]>>;
+		entityContextUpsert: z.ZodOptional<z.ZodArray<z.ZodDiscriminatedUnion<"method", [z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"delete">;
+		}, "strip", z.ZodTypeAny, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}>, z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"mutate">;
+			fields: z.ZodRecord<z.ZodString, z.ZodUnion<[z.ZodString, z.ZodNumber, z.ZodBoolean, z.ZodNull, z.ZodLiteral<"#remove">, z.ZodLiteral<"#delete">]>>;
+		}, "strip", z.ZodTypeAny, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}>]>, "many">>;
 	}, "strip", z.ZodTypeAny, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -8974,8 +9723,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -9027,8 +9783,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -9065,8 +9828,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -9116,10 +9886,27 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -9188,8 +9975,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -9241,8 +10035,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -9279,8 +10080,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -9330,16 +10138,69 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}>, z.ZodArray<z.ZodObject<{
-		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-			content: z.ZodString;
-			transform: z.ZodOptional<z.ZodBoolean>;
-		}, "strip", z.ZodTypeAny, {
-			content: string;
-			transform?: boolean | undefined;
+		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+			id: z.ZodOptional<z.ZodString>;
+			role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+			content: z.ZodOptional<z.ZodString>;
+			time: z.ZodOptional<z.ZodString>;
+			name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+			intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+			intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+				start: z.ZodNumber;
+				end: z.ZodNumber;
+				type: z.ZodString;
+				option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+			}, "strip", z.ZodTypeAny, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}>, "many">>>>;
+			ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+			mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+		}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}, {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}>]>>;
 		forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 			to: z.ZodOptional<z.ZodString>;
@@ -9515,15 +10376,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -9634,8 +10538,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -9686,8 +10597,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -9762,15 +10680,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -9881,8 +10842,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -9933,8 +10901,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -9988,8 +10963,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -10041,8 +11023,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -10096,8 +11085,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -10149,8 +11145,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -10185,15 +11188,58 @@ declare module '@scout9/app/schemas' {
 				} | undefined;
 			};
 		}>, z.ZodArray<z.ZodObject<{
-			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-				content: z.ZodString;
-				transform: z.ZodOptional<z.ZodBoolean>;
-			}, "strip", z.ZodTypeAny, {
-				content: string;
-				transform?: boolean | undefined;
+			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+				id: z.ZodOptional<z.ZodString>;
+				role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+				content: z.ZodOptional<z.ZodString>;
+				time: z.ZodOptional<z.ZodString>;
+				name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+				intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+				intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+					start: z.ZodNumber;
+					end: z.ZodNumber;
+					type: z.ZodString;
+					option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				}, "strip", z.ZodTypeAny, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}>, "many">>>>;
+				ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+				mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+			}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}, {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}>]>>;
 			forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 				to: z.ZodOptional<z.ZodString>;
@@ -10330,8 +11376,15 @@ declare module '@scout9/app/schemas' {
 		}, "strip", z.ZodTypeAny, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -10383,8 +11436,15 @@ declare module '@scout9/app/schemas' {
 		}, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -10434,10 +11494,45 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}>, "many">]>>;
+		entityContextUpsert: z.ZodOptional<z.ZodArray<z.ZodDiscriminatedUnion<"method", [z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"delete">;
+		}, "strip", z.ZodTypeAny, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}>, z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"mutate">;
+			fields: z.ZodRecord<z.ZodString, z.ZodUnion<[z.ZodString, z.ZodNumber, z.ZodBoolean, z.ZodNull, z.ZodLiteral<"#remove">, z.ZodLiteral<"#delete">]>>;
+		}, "strip", z.ZodTypeAny, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}>]>, "many">>;
 	}, "strip", z.ZodTypeAny, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -10506,8 +11601,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -10559,8 +11661,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -10597,8 +11706,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -10648,10 +11764,27 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -10720,8 +11853,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -10773,8 +11913,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -10811,8 +11958,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -10862,6 +12016,16 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}>, "many">]>;
 	export const WorkflowFunctionSchema: z.ZodFunction<z.ZodTuple<[z.ZodObject<{
 		messages: z.ZodArray<z.ZodObject<{
@@ -11621,15 +12785,58 @@ declare module '@scout9/app/schemas' {
 		context?: any;
 		note?: string | undefined;
 	}>], z.ZodUnknown>, z.ZodUnion<[z.ZodPromise<z.ZodUnion<[z.ZodObject<{
-		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-			content: z.ZodString;
-			transform: z.ZodOptional<z.ZodBoolean>;
-		}, "strip", z.ZodTypeAny, {
-			content: string;
-			transform?: boolean | undefined;
+		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+			id: z.ZodOptional<z.ZodString>;
+			role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+			content: z.ZodOptional<z.ZodString>;
+			time: z.ZodOptional<z.ZodString>;
+			name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+			intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+			intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+				start: z.ZodNumber;
+				end: z.ZodNumber;
+				type: z.ZodString;
+				option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+			}, "strip", z.ZodTypeAny, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}>, "many">>>>;
+			ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+			mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+		}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}, {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}>]>>;
 		forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 			to: z.ZodOptional<z.ZodString>;
@@ -11805,15 +13012,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -11924,8 +13174,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -11976,8 +13233,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -12052,15 +13316,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -12171,8 +13478,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -12223,8 +13537,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -12278,8 +13599,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -12331,8 +13659,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -12386,8 +13721,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -12439,8 +13781,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -12475,15 +13824,58 @@ declare module '@scout9/app/schemas' {
 				} | undefined;
 			};
 		}>, z.ZodArray<z.ZodObject<{
-			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-				content: z.ZodString;
-				transform: z.ZodOptional<z.ZodBoolean>;
-			}, "strip", z.ZodTypeAny, {
-				content: string;
-				transform?: boolean | undefined;
+			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+				id: z.ZodOptional<z.ZodString>;
+				role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+				content: z.ZodOptional<z.ZodString>;
+				time: z.ZodOptional<z.ZodString>;
+				name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+				intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+				intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+					start: z.ZodNumber;
+					end: z.ZodNumber;
+					type: z.ZodString;
+					option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				}, "strip", z.ZodTypeAny, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}>, "many">>>>;
+				ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+				mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+			}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}, {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}>]>>;
 			forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 				to: z.ZodOptional<z.ZodString>;
@@ -12620,8 +14012,15 @@ declare module '@scout9/app/schemas' {
 		}, "strip", z.ZodTypeAny, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -12673,8 +14072,15 @@ declare module '@scout9/app/schemas' {
 		}, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -12724,10 +14130,45 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}>, "many">]>>;
+		entityContextUpsert: z.ZodOptional<z.ZodArray<z.ZodDiscriminatedUnion<"method", [z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"delete">;
+		}, "strip", z.ZodTypeAny, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}>, z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"mutate">;
+			fields: z.ZodRecord<z.ZodString, z.ZodUnion<[z.ZodString, z.ZodNumber, z.ZodBoolean, z.ZodNull, z.ZodLiteral<"#remove">, z.ZodLiteral<"#delete">]>>;
+		}, "strip", z.ZodTypeAny, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}>]>, "many">>;
 	}, "strip", z.ZodTypeAny, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -12796,8 +14237,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -12849,8 +14297,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -12887,8 +14342,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -12938,10 +14400,27 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -13010,8 +14489,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -13063,8 +14549,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -13101,8 +14594,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -13152,16 +14652,69 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}>, z.ZodArray<z.ZodObject<{
-		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-			content: z.ZodString;
-			transform: z.ZodOptional<z.ZodBoolean>;
-		}, "strip", z.ZodTypeAny, {
-			content: string;
-			transform?: boolean | undefined;
+		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+			id: z.ZodOptional<z.ZodString>;
+			role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+			content: z.ZodOptional<z.ZodString>;
+			time: z.ZodOptional<z.ZodString>;
+			name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+			intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+			intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+				start: z.ZodNumber;
+				end: z.ZodNumber;
+				type: z.ZodString;
+				option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+			}, "strip", z.ZodTypeAny, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}>, "many">>>>;
+			ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+			mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+		}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}, {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}>]>>;
 		forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 			to: z.ZodOptional<z.ZodString>;
@@ -13337,15 +14890,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -13456,8 +15052,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -13508,8 +15111,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -13584,15 +15194,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -13703,8 +15356,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -13755,8 +15415,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -13810,8 +15477,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -13863,8 +15537,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -13918,8 +15599,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -13971,8 +15659,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -14007,15 +15702,58 @@ declare module '@scout9/app/schemas' {
 				} | undefined;
 			};
 		}>, z.ZodArray<z.ZodObject<{
-			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-				content: z.ZodString;
-				transform: z.ZodOptional<z.ZodBoolean>;
-			}, "strip", z.ZodTypeAny, {
-				content: string;
-				transform?: boolean | undefined;
+			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+				id: z.ZodOptional<z.ZodString>;
+				role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+				content: z.ZodOptional<z.ZodString>;
+				time: z.ZodOptional<z.ZodString>;
+				name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+				intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+				intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+					start: z.ZodNumber;
+					end: z.ZodNumber;
+					type: z.ZodString;
+					option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				}, "strip", z.ZodTypeAny, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}>, "many">>>>;
+				ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+				mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+			}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}, {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}>]>>;
 			forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 				to: z.ZodOptional<z.ZodString>;
@@ -14152,8 +15890,15 @@ declare module '@scout9/app/schemas' {
 		}, "strip", z.ZodTypeAny, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -14205,8 +15950,15 @@ declare module '@scout9/app/schemas' {
 		}, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -14256,10 +16008,45 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}>, "many">]>>;
+		entityContextUpsert: z.ZodOptional<z.ZodArray<z.ZodDiscriminatedUnion<"method", [z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"delete">;
+		}, "strip", z.ZodTypeAny, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}>, z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"mutate">;
+			fields: z.ZodRecord<z.ZodString, z.ZodUnion<[z.ZodString, z.ZodNumber, z.ZodBoolean, z.ZodNull, z.ZodLiteral<"#remove">, z.ZodLiteral<"#delete">]>>;
+		}, "strip", z.ZodTypeAny, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}>]>, "many">>;
 	}, "strip", z.ZodTypeAny, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -14328,8 +16115,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -14381,8 +16175,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -14419,8 +16220,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -14470,10 +16278,27 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -14542,8 +16367,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -14595,8 +16427,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -14633,8 +16472,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -14684,16 +16530,69 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}>, "many">]>>, z.ZodUnion<[z.ZodObject<{
-		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-			content: z.ZodString;
-			transform: z.ZodOptional<z.ZodBoolean>;
-		}, "strip", z.ZodTypeAny, {
-			content: string;
-			transform?: boolean | undefined;
+		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+			id: z.ZodOptional<z.ZodString>;
+			role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+			content: z.ZodOptional<z.ZodString>;
+			time: z.ZodOptional<z.ZodString>;
+			name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+			intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+			intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+				start: z.ZodNumber;
+				end: z.ZodNumber;
+				type: z.ZodString;
+				option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+			}, "strip", z.ZodTypeAny, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}>, "many">>>>;
+			ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+			mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+		}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}, {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}>]>>;
 		forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 			to: z.ZodOptional<z.ZodString>;
@@ -14869,15 +16768,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -14988,8 +16930,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -15040,8 +16989,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -15116,15 +17072,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -15235,8 +17234,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -15287,8 +17293,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -15342,8 +17355,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -15395,8 +17415,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -15450,8 +17477,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -15503,8 +17537,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -15539,15 +17580,58 @@ declare module '@scout9/app/schemas' {
 				} | undefined;
 			};
 		}>, z.ZodArray<z.ZodObject<{
-			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-				content: z.ZodString;
-				transform: z.ZodOptional<z.ZodBoolean>;
-			}, "strip", z.ZodTypeAny, {
-				content: string;
-				transform?: boolean | undefined;
+			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+				id: z.ZodOptional<z.ZodString>;
+				role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+				content: z.ZodOptional<z.ZodString>;
+				time: z.ZodOptional<z.ZodString>;
+				name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+				intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+				intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+					start: z.ZodNumber;
+					end: z.ZodNumber;
+					type: z.ZodString;
+					option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				}, "strip", z.ZodTypeAny, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}>, "many">>>>;
+				ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+				mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+			}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}, {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}>]>>;
 			forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 				to: z.ZodOptional<z.ZodString>;
@@ -15684,8 +17768,15 @@ declare module '@scout9/app/schemas' {
 		}, "strip", z.ZodTypeAny, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -15737,8 +17828,15 @@ declare module '@scout9/app/schemas' {
 		}, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -15788,10 +17886,45 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}>, "many">]>>;
+		entityContextUpsert: z.ZodOptional<z.ZodArray<z.ZodDiscriminatedUnion<"method", [z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"delete">;
+		}, "strip", z.ZodTypeAny, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}>, z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"mutate">;
+			fields: z.ZodRecord<z.ZodString, z.ZodUnion<[z.ZodString, z.ZodNumber, z.ZodBoolean, z.ZodNull, z.ZodLiteral<"#remove">, z.ZodLiteral<"#delete">]>>;
+		}, "strip", z.ZodTypeAny, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}>]>, "many">>;
 	}, "strip", z.ZodTypeAny, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -15860,8 +17993,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -15913,8 +18053,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -15951,8 +18098,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -16002,10 +18156,27 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -16074,8 +18245,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -16127,8 +18305,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -16165,8 +18350,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -16216,16 +18408,69 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}>, z.ZodArray<z.ZodObject<{
-		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-			content: z.ZodString;
-			transform: z.ZodOptional<z.ZodBoolean>;
-		}, "strip", z.ZodTypeAny, {
-			content: string;
-			transform?: boolean | undefined;
+		message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+			id: z.ZodOptional<z.ZodString>;
+			role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+			content: z.ZodOptional<z.ZodString>;
+			time: z.ZodOptional<z.ZodString>;
+			name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+			context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+			intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+			intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+			entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+				start: z.ZodNumber;
+				end: z.ZodNumber;
+				type: z.ZodString;
+				option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+			}, "strip", z.ZodTypeAny, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}, {
+				type: string;
+				end: number;
+				start: number;
+				option?: string | null | undefined;
+				text?: string | null | undefined;
+			}>, "many">>>>;
+			ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+			mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+		}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}, {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		}>]>>;
 		forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 			to: z.ZodOptional<z.ZodString>;
@@ -16401,15 +18646,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -16520,8 +18808,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -16572,8 +18867,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -16648,15 +18950,58 @@ declare module '@scout9/app/schemas' {
 					persist?: boolean | undefined;
 				}>]>, "many">]>>;
 				removeInstructions: z.ZodOptional<z.ZodArray<z.ZodString, "many">>;
-				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-					content: z.ZodString;
-					transform: z.ZodOptional<z.ZodBoolean>;
-				}, "strip", z.ZodTypeAny, {
-					content: string;
-					transform?: boolean | undefined;
+				message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+					id: z.ZodOptional<z.ZodString>;
+					role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+					content: z.ZodOptional<z.ZodString>;
+					time: z.ZodOptional<z.ZodString>;
+					name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+					context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+					intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+					intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+					entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+						start: z.ZodNumber;
+						end: z.ZodNumber;
+						type: z.ZodString;
+						option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+						text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					}, "strip", z.ZodTypeAny, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}, {
+						type: string;
+						end: number;
+						start: number;
+						option?: string | null | undefined;
+						text?: string | null | undefined;
+					}>, "many">>>>;
+					ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+					mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+				}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}, {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				}>]>>;
 				secondsDelay: z.ZodOptional<z.ZodNumber>;
 				scheduled: z.ZodOptional<z.ZodNumber>;
@@ -16767,8 +19112,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -16819,8 +19171,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -16874,8 +19233,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -16927,8 +19293,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -16982,8 +19355,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -17035,8 +19415,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -17071,15 +19458,58 @@ declare module '@scout9/app/schemas' {
 				} | undefined;
 			};
 		}>, z.ZodArray<z.ZodObject<{
-			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<{
-				content: z.ZodString;
-				transform: z.ZodOptional<z.ZodBoolean>;
-			}, "strip", z.ZodTypeAny, {
-				content: string;
-				transform?: boolean | undefined;
+			message: z.ZodOptional<z.ZodUnion<[z.ZodString, z.ZodObject<Omit<{
+				id: z.ZodOptional<z.ZodString>;
+				role: z.ZodOptional<z.ZodEnum<["agent", "customer", "system"]>>;
+				content: z.ZodOptional<z.ZodString>;
+				time: z.ZodOptional<z.ZodString>;
+				name: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				scheduled: z.ZodOptional<z.ZodOptional<z.ZodString>>;
+				context: z.ZodOptional<z.ZodOptional<z.ZodAny>>;
+				intent: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodString>>>;
+				intentScore: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				delayInSeconds: z.ZodOptional<z.ZodOptional<z.ZodNullable<z.ZodNumber>>>;
+				entities: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodObject<{
+					start: z.ZodNumber;
+					end: z.ZodNumber;
+					type: z.ZodString;
+					option: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+					text: z.ZodNullable<z.ZodOptional<z.ZodString>>;
+				}, "strip", z.ZodTypeAny, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}, {
+					type: string;
+					end: number;
+					start: number;
+					option?: string | null | undefined;
+					text?: string | null | undefined;
+				}>, "many">>>>;
+				ignoreTransform: z.ZodOptional<z.ZodOptional<z.ZodBoolean>>;
+				mediaUrls: z.ZodOptional<z.ZodNullable<z.ZodOptional<z.ZodArray<z.ZodString, "many">>>>;
+			}, "time" | "id" | "role" | "entities">, "strip", z.ZodTypeAny, {
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}, {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			}>]>>;
 			forward: z.ZodOptional<z.ZodUnion<[z.ZodBoolean, z.ZodString, z.ZodObject<{
 				to: z.ZodOptional<z.ZodString>;
@@ -17216,8 +19646,15 @@ declare module '@scout9/app/schemas' {
 		}, "strip", z.ZodTypeAny, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -17269,8 +19706,15 @@ declare module '@scout9/app/schemas' {
 		}, {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -17320,10 +19764,45 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}>, "many">]>>;
+		entityContextUpsert: z.ZodOptional<z.ZodArray<z.ZodDiscriminatedUnion<"method", [z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"delete">;
+		}, "strip", z.ZodTypeAny, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}, {
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		}>, z.ZodObject<{
+			entityType: z.ZodString;
+			entityRecordId: z.ZodString;
+			method: z.ZodLiteral<"mutate">;
+			fields: z.ZodRecord<z.ZodString, z.ZodUnion<[z.ZodString, z.ZodNumber, z.ZodBoolean, z.ZodNull, z.ZodLiteral<"#remove">, z.ZodLiteral<"#delete">]>>;
+		}, "strip", z.ZodTypeAny, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}, {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		}>]>, "many">>;
 	}, "strip", z.ZodTypeAny, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -17392,8 +19871,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -17445,8 +19931,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -17483,8 +19976,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -17534,10 +20034,27 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}, {
 		message?: string | {
-			content: string;
-			transform?: boolean | undefined;
+			name?: string | undefined;
+			content?: string | undefined;
+			context?: any;
+			scheduled?: string | undefined;
+			intent?: string | null | undefined;
+			intentScore?: number | null | undefined;
+			delayInSeconds?: number | null | undefined;
+			ignoreTransform?: boolean | undefined;
+			mediaUrls?: string[] | null | undefined;
 		} | undefined;
 		forward?: string | boolean | {
 			to?: string | undefined;
@@ -17606,8 +20123,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -17659,8 +20183,15 @@ declare module '@scout9/app/schemas' {
 				})[] | undefined;
 				removeInstructions?: string[] | undefined;
 				message?: string | {
-					content: string;
-					transform?: boolean | undefined;
+					name?: string | undefined;
+					content?: string | undefined;
+					context?: any;
+					scheduled?: string | undefined;
+					intent?: string | null | undefined;
+					intentScore?: number | null | undefined;
+					delayInSeconds?: number | null | undefined;
+					ignoreTransform?: boolean | undefined;
+					mediaUrls?: string[] | null | undefined;
 				} | undefined;
 				secondsDelay?: number | undefined;
 				scheduled?: number | undefined;
@@ -17697,8 +20228,15 @@ declare module '@scout9/app/schemas' {
 		} | {
 			keywords: string[];
 			message?: string | {
-				content: string;
-				transform?: boolean | undefined;
+				name?: string | undefined;
+				content?: string | undefined;
+				context?: any;
+				scheduled?: string | undefined;
+				intent?: string | null | undefined;
+				intentScore?: number | null | undefined;
+				delayInSeconds?: number | null | undefined;
+				ignoreTransform?: boolean | undefined;
+				mediaUrls?: string[] | null | undefined;
 			} | undefined;
 			forward?: string | boolean | {
 				to?: string | undefined;
@@ -17748,6 +20286,16 @@ declare module '@scout9/app/schemas' {
 				overrideLock?: boolean | undefined;
 			} | undefined;
 		}[] | undefined;
+		entityContextUpsert?: ({
+			method: "delete";
+			entityType: string;
+			entityRecordId: string;
+		} | {
+			method: "mutate";
+			entityType: string;
+			entityRecordId: string;
+			fields: Record<string, string | number | boolean | null>;
+		})[] | undefined;
 	}>, "many">]>]>>;
 }