@scout9/admin 1.0.7 → 1.0.9

package/build/api.d.ts

@@ -1,5 +1,5 @@
 /**
- * Scout9 Pocket Scout API
+ * Scout9\'s Pocket Scout API
  * Pocket Scout APIs for managing Scout9 users and conversations with your Pocket Scout agents
  *
  * The version of the OpenAPI document: 1.0.0
@@ -9,6 +9,7 @@
  * https://openapi-generator.tech
  * Do not edit the class manually.
  */
+/// <reference types="node" />
 import type { Configuration } from './configuration';
 import type { AxiosPromise, AxiosInstance, AxiosRequestConfig } from 'axios';
 import type { RequestArgs } from './base';
@@ -24,13 +25,13 @@ export interface Agent {
      * @type {string}
      * @memberof Agent
      */
-    'firstName': string;
+    'firstName'?: string;
     /**
      * Agent last name
      * @type {string}
      * @memberof Agent
      */
-    'lastName': string;
+    'lastName'?: string;
     /**
      * Agent is inactive
      * @type {boolean}
@@ -66,7 +67,7 @@ export interface Agent {
      * @type {string}
      * @memberof Agent
      */
-    'forwardPhone': string;
+    'forwardPhone'?: string;
     /**
      * Title of the agent, defaults to \"Agent\"
      * @type {string}
@@ -86,18 +87,24 @@ export interface Agent {
      */
     'includedLocations'?: Array<string>;
     /**
-     * Locations id the agent is excluded from
-     * @type {Array<string>}
+     * AI Model
+     * @type {string}
      * @memberof Agent
      */
-    'excludedLocations'?: Array<string>;
+    'model'?: AgentModelEnum;
     /**
-     * Transcript of the agent
-     * @type {string}
+     * Locations id the agent is excluded from
+     * @type {Array<string>}
      * @memberof Agent
      */
-    'transcript'?: string;
+    'excludedLocations'?: Array<string>;
 }
+export declare const AgentModelEnum: {
+    readonly PocketScout: "Pocket Scout";
+    readonly Bard: "bard";
+    readonly Null: "null";
+};
+export type AgentModelEnum = typeof AgentModelEnum[keyof typeof AgentModelEnum];
 /**
  * @type AnyValue
  * @export
@@ -336,12 +343,6 @@ export interface Conversation {
      * @memberof Conversation
      */
     '$agent': string;
-    /**
-     * Thread this conversation is in - this determines what context to pull when loading the conversation
-     * @type {string}
-     * @memberof Conversation
-     */
-    '$thread'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -398,12 +399,6 @@ export interface ConversationBase {
      * @memberof ConversationBase
      */
     '$agent': string;
-    /**
-     * Thread this conversation is in - this determines what context to pull when loading the conversation
-     * @type {string}
-     * @memberof ConversationBase
-     */
-    '$thread'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -498,11 +493,11 @@ export interface ConversationContextFieldCondition {
      */
     'key': string;
     /**
-     *
-     * @type {Operator}
+     * The operator of the condition or query
+     * @type {string}
      * @memberof ConversationContextFieldCondition
      */
-    'operator': Operator;
+    'operator': ConversationContextFieldConditionOperatorEnum;
     /**
      * The regex of the condition
      * @type {string}
@@ -516,6 +511,31 @@ export interface ConversationContextFieldCondition {
      */
     'value': AnyValue;
 }
+export declare const ConversationContextFieldConditionOperatorEnum: {
+    readonly Eq: "eq";
+    readonly Equal: "equal";
+    readonly Ne: "ne";
+    readonly NotEquals: "not-equals";
+    readonly Gt: "gt";
+    readonly GreaterThan: "greater-than";
+    readonly Gte: "gte";
+    readonly GreaterThanEquals: "greater-than-equals";
+    readonly Lt: "lt";
+    readonly LessThan: "less-than";
+    readonly Lte: "lte";
+    readonly LessThanEquals: "less-than-equals";
+    readonly ArrayContains: "array-contains";
+    readonly In: "in";
+    readonly ArrayContainsAny: "array-contains-any";
+    readonly NotIn: "not-in";
+    readonly Exists: "exists";
+    readonly NotExists: "notExists";
+    readonly Contains: "contains";
+    readonly NotContains: "notContains";
+    readonly StartsWith: "startsWith";
+    readonly EndsWith: "endsWith";
+};
+export type ConversationContextFieldConditionOperatorEnum = typeof ConversationContextFieldConditionOperatorEnum[keyof typeof ConversationContextFieldConditionOperatorEnum];
 /**
  *
  * @export
@@ -541,12 +561,6 @@ export interface ConversationCreateRequest {
      * @memberof ConversationCreateRequest
      */
     '$agent': string;
-    /**
-     * Thread this conversation is in - this determines what context to pull when loading the conversation
-     * @type {string}
-     * @memberof ConversationCreateRequest
-     */
-    '$thread'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -571,6 +585,25 @@ export interface ConversationCreateRequest {
      * @memberof ConversationCreateRequest
      */
     'environment': ConversationEnvironment;
+    /**
+     *
+     * @type {ConversationUpdateRequestBaseWorkflow}
+     * @memberof ConversationCreateRequest
+     */
+    '$workflow'?: ConversationUpdateRequestBaseWorkflow;
+}
+/**
+ *
+ * @export
+ * @interface ConversationCreateRequestBase
+ */
+export interface ConversationCreateRequestBase {
+    /**
+     *
+     * @type {ConversationUpdateRequestBaseWorkflow}
+     * @memberof ConversationCreateRequestBase
+     */
+    '$workflow'?: ConversationUpdateRequestBaseWorkflow;
 }
 /**
  *
@@ -669,12 +702,6 @@ export interface ConversationGetResponse {
      * @memberof ConversationGetResponse
      */
     '$agent': string;
-    /**
-     * Thread this conversation is in - this determines what context to pull when loading the conversation
-     * @type {string}
-     * @memberof ConversationGetResponse
-     */
-    '$thread'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -717,6 +744,12 @@ export interface ConversationGetResponse {
      * @memberof ConversationGetResponse
      */
     'agentTestWebUrl'?: string;
+    /**
+     * The ID of the workflow used for this conversation
+     * @type {string}
+     * @memberof ConversationGetResponse
+     */
+    '$workflow': string;
     /**
      * ISO 8601 date string of when the conversation was initiated
      * @type {string}
@@ -749,6 +782,19 @@ export interface ConversationGetResponseAllOf {
      */
     '$id': string;
 }
+/**
+ *
+ * @export
+ * @interface ConversationGetResponseBase
+ */
+export interface ConversationGetResponseBase {
+    /**
+     * The ID of the workflow used for this conversation
+     * @type {string}
+     * @memberof ConversationGetResponseBase
+     */
+    '$workflow': string;
+}
 /**
  *
  * @export
@@ -811,12 +857,6 @@ export interface ConversationUpdateRequest {
      * @memberof ConversationUpdateRequest
      */
     '$agent': string;
-    /**
-     * Thread this conversation is in - this determines what context to pull when loading the conversation
-     * @type {string}
-     * @memberof ConversationUpdateRequest
-     */
-    '$thread'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -841,6 +881,12 @@ export interface ConversationUpdateRequest {
      * @memberof ConversationUpdateRequest
      */
     'environment': ConversationEnvironment;
+    /**
+     *
+     * @type {ConversationUpdateRequestAllOfWorkflow}
+     * @memberof ConversationUpdateRequest
+     */
+    '$workflow'?: ConversationUpdateRequestAllOfWorkflow;
     /**
      * The ID of the conversation to update
      * @type {string}
@@ -860,7 +906,36 @@ export interface ConversationUpdateRequestAllOf {
      * @memberof ConversationUpdateRequestAllOf
      */
     '$id': string;
+    /**
+     *
+     * @type {ConversationUpdateRequestAllOfWorkflow}
+     * @memberof ConversationUpdateRequestAllOf
+     */
+    '$workflow'?: ConversationUpdateRequestAllOfWorkflow;
+}
+/**
+ * @type ConversationUpdateRequestAllOfWorkflow
+ * @export
+ */
+export type ConversationUpdateRequestAllOfWorkflow = Workflow | string;
+/**
+ *
+ * @export
+ * @interface ConversationUpdateRequestBase
+ */
+export interface ConversationUpdateRequestBase {
+    /**
+     *
+     * @type {ConversationUpdateRequestBaseWorkflow}
+     * @memberof ConversationUpdateRequestBase
+     */
+    '$workflow'?: ConversationUpdateRequestBaseWorkflow;
 }
+/**
+ * @type ConversationUpdateRequestBaseWorkflow
+ * @export
+ */
+export type ConversationUpdateRequestBaseWorkflow = Workflow | string;
 /**
  *
  * @export
@@ -958,7 +1033,7 @@ export interface CreateAgentRequest {
      * @type {string}
      * @memberof CreateAgentRequest
      */
-    'forwardEmail'?: string;
+    'forwardEmail': string;
     /**
      * Forward phone
      * @type {string}
@@ -983,6 +1058,12 @@ export interface CreateAgentRequest {
      * @memberof CreateAgentRequest
      */
     'includedLocations'?: Array<string>;
+    /**
+     * AI Model
+     * @type {string}
+     * @memberof CreateAgentRequest
+     */
+    'model'?: CreateAgentRequestModelEnum;
     /**
      * Locations id the agent is excluded from
      * @type {Array<string>}
@@ -990,11 +1071,91 @@ export interface CreateAgentRequest {
      */
     'excludedLocations'?: Array<string>;
     /**
-     * Transcript of the agent
-     * @type {string}
+     * Sample conversations that help build out your agent to mimic your responses
+     * @type {Array<CreateAgentRequestAllOfConversationsInner>}
+     * @memberof CreateAgentRequest
+     */
+    'conversations'?: Array<CreateAgentRequestAllOfConversationsInner>;
+    /**
+     * Sample audio files that help build out your agent to mimic your voice
+     * @type {Array<string>}
      * @memberof CreateAgentRequest
      */
-    'transcript'?: string;
+    'audio'?: Array<string>;
+}
+export declare const CreateAgentRequestModelEnum: {
+    readonly PocketScout: "Pocket Scout";
+    readonly Bard: "bard";
+    readonly Null: "null";
+};
+export type CreateAgentRequestModelEnum = typeof CreateAgentRequestModelEnum[keyof typeof CreateAgentRequestModelEnum];
+/**
+ *
+ * @export
+ * @interface CreateAgentRequestAllOf
+ */
+export interface CreateAgentRequestAllOf {
+    /**
+     * Sample conversations that help build out your agent to mimic your responses
+     * @type {Array<CreateAgentRequestAllOfConversationsInner>}
+     * @memberof CreateAgentRequestAllOf
+     */
+    'conversations'?: Array<CreateAgentRequestAllOfConversationsInner>;
+    /**
+     * Sample audio files that help build out your agent to mimic your voice
+     * @type {Array<string>}
+     * @memberof CreateAgentRequestAllOf
+     */
+    'audio'?: Array<string>;
+}
+/**
+ * @type CreateAgentRequestAllOfConversationsInner
+ * @export
+ */
+export type CreateAgentRequestAllOfConversationsInner = CreateAgentRequestAllOfConversationsInnerOneOf | string;
+/**
+ * Conversation sample
+ * @export
+ * @interface CreateAgentRequestAllOfConversationsInnerOneOf
+ */
+export interface CreateAgentRequestAllOfConversationsInnerOneOf {
+    /**
+     * The type or category of the conversation (this helps with associating work flows)
+     * @type {string}
+     * @memberof CreateAgentRequestAllOfConversationsInnerOneOf
+     */
+    'type': string;
+    /**
+     * The context of the conversation, this helps with associating work flows, or any caveats to the conversation
+     * @type {string}
+     * @memberof CreateAgentRequestAllOfConversationsInnerOneOf
+     */
+    'context'?: string;
+    /**
+     * Conversation
+     * @type {Array<CreateAgentRequestAllOfConversationsInnerOneOfConversationInner>}
+     * @memberof CreateAgentRequestAllOfConversationsInnerOneOf
+     */
+    'conversation': Array<CreateAgentRequestAllOfConversationsInnerOneOfConversationInner>;
+}
+/**
+ *
+ * @export
+ * @interface CreateAgentRequestAllOfConversationsInnerOneOfConversationInner
+ */
+export interface CreateAgentRequestAllOfConversationsInnerOneOfConversationInner {
+    /**
+     * The speaker of the message, if this from the agent then this must have \"agent\" or match the agent\'s first or full name
+     * @type {string}
+     * @memberof CreateAgentRequestAllOfConversationsInnerOneOfConversationInner
+     */
+    'speaker': string;
+    /**
+     * The message content
+     * @type {string}
+     * @memberof CreateAgentRequestAllOfConversationsInnerOneOfConversationInner
+     */
+    'message': string;
 }
 /**
  *
@@ -1029,96 +1190,102 @@ export interface CreateAgentResponse {
 export interface CreateAgentsRequest {
     /**
      *
-     * @type {Array<CreateAgentsRequestCustomersInner>}
+     * @type {Array<CreateAgentsRequestAgentsInner>}
      * @memberof CreateAgentsRequest
      */
-    'customers'?: Array<CreateAgentsRequestCustomersInner>;
+    'agents'?: Array<CreateAgentsRequestAgentsInner>;
 }
 /**
  *
  * @export
- * @interface CreateAgentsRequestCustomersInner
+ * @interface CreateAgentsRequestAgentsInner
  */
-export interface CreateAgentsRequestCustomersInner {
+export interface CreateAgentsRequestAgentsInner {
     /**
      * Agent first name
      * @type {string}
-     * @memberof CreateAgentsRequestCustomersInner
+     * @memberof CreateAgentsRequestAgentsInner
      */
     'firstName': string;
     /**
      * Agent last name
      * @type {string}
-     * @memberof CreateAgentsRequestCustomersInner
+     * @memberof CreateAgentsRequestAgentsInner
      */
     'lastName': string;
     /**
      * Agent is inactive
      * @type {boolean}
-     * @memberof CreateAgentsRequestCustomersInner
+     * @memberof CreateAgentsRequestAgentsInner
      */
     'inactive'?: boolean;
     /**
      * Programmable phone number
      * @type {string}
-     * @memberof CreateAgentsRequestCustomersInner
+     * @memberof CreateAgentsRequestAgentsInner
      */
     'programmablePhoneNumber'?: string;
     /**
      * Programmable phone number SID
      * @type {string}
-     * @memberof CreateAgentsRequestCustomersInner
+     * @memberof CreateAgentsRequestAgentsInner
      */
     'programmablePhoneNumberSid'?: string;
     /**
      * Email address from Scout9 gmail subdomain
      * @type {string}
-     * @memberof CreateAgentsRequestCustomersInner
+     * @memberof CreateAgentsRequestAgentsInner
      */
     'programmableEmail'?: string;
     /**
      * Forward email
      * @type {string}
-     * @memberof CreateAgentsRequestCustomersInner
+     * @memberof CreateAgentsRequestAgentsInner
      */
     'forwardEmail'?: string;
     /**
      * Forward phone
      * @type {string}
-     * @memberof CreateAgentsRequestCustomersInner
+     * @memberof CreateAgentsRequestAgentsInner
      */
-    'forwardPhone': string;
+    'forwardPhone'?: string;
     /**
      * Title of the agent, defaults to \"Agent\"
      * @type {string}
-     * @memberof CreateAgentsRequestCustomersInner
+     * @memberof CreateAgentsRequestAgentsInner
      */
     'title'?: string;
     /**
      * Context of the agent, defaults to \"Agent\"
      * @type {string}
-     * @memberof CreateAgentsRequestCustomersInner
+     * @memberof CreateAgentsRequestAgentsInner
      */
     'context'?: string;
     /**
      * Locations ids the agent is included in
      * @type {Array<string>}
-     * @memberof CreateAgentsRequestCustomersInner
+     * @memberof CreateAgentsRequestAgentsInner
      */
     'includedLocations'?: Array<string>;
+    /**
+     * AI Model
+     * @type {string}
+     * @memberof CreateAgentsRequestAgentsInner
+     */
+    'model'?: CreateAgentsRequestAgentsInnerModelEnum;
     /**
      * Locations id the agent is excluded from
      * @type {Array<string>}
-     * @memberof CreateAgentsRequestCustomersInner
+     * @memberof CreateAgentsRequestAgentsInner
      */
     'excludedLocations'?: Array<string>;
-    /**
-     * Transcript of the agent
-     * @type {string}
-     * @memberof CreateAgentsRequestCustomersInner
-     */
-    'transcript'?: string;
 }
+export declare const CreateAgentsRequestAgentsInnerModelEnum: {
+    readonly PocketScout: "Pocket Scout";
+    readonly Bard: "bard";
+    readonly Null: "null";
+};
+export type CreateAgentsRequestAgentsInnerModelEnum = typeof CreateAgentsRequestAgentsInnerModelEnum[keyof typeof CreateAgentsRequestAgentsInnerModelEnum];
 /**
  *
  * @export
@@ -1220,57 +1387,57 @@ export interface CreateContextResponse {
 export interface CreateContextsRequest {
     /**
      *
-     * @type {Array<CreateContextsRequestCustomersInner>}
+     * @type {Array<CreateContextsRequestContextsInner>}
      * @memberof CreateContextsRequest
      */
-    'customers'?: Array<CreateContextsRequestCustomersInner>;
+    'contexts'?: Array<CreateContextsRequestContextsInner>;
 }
 /**
  *
  * @export
- * @interface CreateContextsRequestCustomersInner
+ * @interface CreateContextsRequestContextsInner
  */
-export interface CreateContextsRequestCustomersInner {
+export interface CreateContextsRequestContextsInner {
     /**
      * The name of the context
      * @type {string}
-     * @memberof CreateContextsRequestCustomersInner
+     * @memberof CreateContextsRequestContextsInner
      */
     'name': string;
     /**
      * Whether or not the context is modifiable
      * @type {boolean}
-     * @memberof CreateContextsRequestCustomersInner
+     * @memberof CreateContextsRequestContextsInner
      */
     'modifiable': boolean;
     /**
      * The description of the context
      * @type {string}
-     * @memberof CreateContextsRequestCustomersInner
+     * @memberof CreateContextsRequestContextsInner
      */
     'description'?: string;
     /**
      *
      * @type {ContextDetectionParams}
-     * @memberof CreateContextsRequestCustomersInner
+     * @memberof CreateContextsRequestContextsInner
      */
     'detection'?: ContextDetectionParams;
     /**
      * The ID column of the context
      * @type {string}
-     * @memberof CreateContextsRequestCustomersInner
+     * @memberof CreateContextsRequestContextsInner
      */
     'idColumn': string;
     /**
      * The columns of the context
      * @type {Array<string>}
-     * @memberof CreateContextsRequestCustomersInner
+     * @memberof CreateContextsRequestContextsInner
      */
     'columns': Array<string>;
     /**
      * The required columns of the context
      * @type {Array<string>}
-     * @memberof CreateContextsRequestCustomersInner
+     * @memberof CreateContextsRequestContextsInner
      */
     'requiredColumns'?: Array<string>;
 }
@@ -1293,6 +1460,96 @@ export interface CreateContextsResponse {
      */
     '$operation': string;
 }
+/**
+ *
+ * @export
+ * @interface CreateCustomerGroupRequest
+ */
+export interface CreateCustomerGroupRequest {
+    /**
+     * The name of the customer group
+     * @type {string}
+     * @memberof CreateCustomerGroupRequest
+     */
+    'name': string;
+    /**
+     * The description of the customer group
+     * @type {string}
+     * @memberof CreateCustomerGroupRequest
+     */
+    'description'?: string;
+    /**
+     *
+     * @type {{ [key: string]: any; }}
+     * @memberof CreateCustomerGroupRequest
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     *
+     * @type {Array<CustomerGroupRecord>}
+     * @memberof CreateCustomerGroupRequest
+     */
+    'customers': Array<CustomerGroupRecord>;
+}
+/**
+ *
+ * @export
+ * @interface CreateCustomerGroupResponse
+ */
+export interface CreateCustomerGroupResponse {
+    /**
+     *
+     * @type {boolean}
+     * @memberof CreateCustomerGroupResponse
+     */
+    'success': boolean;
+    /**
+     *
+     * @type {Error}
+     * @memberof CreateCustomerGroupResponse
+     */
+    'error'?: Error;
+    /**
+     * The id of the document that was created, updated, or deleted
+     * @type {string}
+     * @memberof CreateCustomerGroupResponse
+     */
+    'id': string;
+}
+/**
+ *
+ * @export
+ * @interface CreateCustomerGroupsRequest
+ */
+export interface CreateCustomerGroupsRequest {
+    /**
+     *
+     * @type {Array<CustomerGroup>}
+     * @memberof CreateCustomerGroupsRequest
+     */
+    'CustomerGroups': Array<CustomerGroup>;
+}
+/**
+ *
+ * @export
+ * @interface CreateCustomerGroupsResponse
+ */
+export interface CreateCustomerGroupsResponse {
+    /**
+     * ISO 8601 datetime string of when the operation was queued
+     * @type {string}
+     * @memberof CreateCustomerGroupsResponse
+     */
+    'queued': string;
+    /**
+     * The operation id to view the operation end results
+     * @type {string}
+     * @memberof CreateCustomerGroupsResponse
+     */
+    '$operation': string;
+}
 /**
  *
  * @export
@@ -1565,63 +1822,63 @@ export interface CreateWorkflowResponse {
 export interface CreateWorkflowsRequest {
     /**
      *
-     * @type {Array<CreateWorkflowsRequestCustomersInner>}
+     * @type {Array<CreateWorkflowsRequestWorkflowsInner>}
      * @memberof CreateWorkflowsRequest
      */
-    'customers'?: Array<CreateWorkflowsRequestCustomersInner>;
+    'workflows'?: Array<CreateWorkflowsRequestWorkflowsInner>;
 }
 /**
  *
  * @export
- * @interface CreateWorkflowsRequestCustomersInner
+ * @interface CreateWorkflowsRequestWorkflowsInner
  */
-export interface CreateWorkflowsRequestCustomersInner {
+export interface CreateWorkflowsRequestWorkflowsInner {
     /**
      * The name of the workflow
      * @type {string}
-     * @memberof CreateWorkflowsRequestCustomersInner
+     * @memberof CreateWorkflowsRequestWorkflowsInner
      */
     'name': string;
     /**
      *
      * @type {ContextDetectionParams}
-     * @memberof CreateWorkflowsRequestCustomersInner
+     * @memberof CreateWorkflowsRequestWorkflowsInner
      */
     'initiators': ContextDetectionParams;
     /**
      * The fields of the workflow
      * @type {Array<ConversationContextField>}
-     * @memberof CreateWorkflowsRequestCustomersInner
+     * @memberof CreateWorkflowsRequestWorkflowsInner
      */
     'fields': Array<ConversationContextField>;
     /**
      * About this conversation - used as initial context
      * @type {string}
-     * @memberof CreateWorkflowsRequestCustomersInner
+     * @memberof CreateWorkflowsRequestWorkflowsInner
      */
     'context': string;
     /**
      * The webhook to call when a workflow is created
      * @type {string}
-     * @memberof CreateWorkflowsRequestCustomersInner
+     * @memberof CreateWorkflowsRequestWorkflowsInner
      */
     'onCreated'?: string;
     /**
      * The webhook to call when a workflow is updated
      * @type {string}
-     * @memberof CreateWorkflowsRequestCustomersInner
+     * @memberof CreateWorkflowsRequestWorkflowsInner
      */
     'onUpdated'?: string;
     /**
      * The webhook to call when a workflow is deleted
      * @type {string}
-     * @memberof CreateWorkflowsRequestCustomersInner
+     * @memberof CreateWorkflowsRequestWorkflowsInner
      */
     'onDeleted'?: string;
     /**
      * The webhook to call when a workflow has an error
      * @type {string}
-     * @memberof CreateWorkflowsRequestCustomersInner
+     * @memberof CreateWorkflowsRequestWorkflowsInner
      */
     'onError'?: string;
 }
@@ -1773,41 +2030,99 @@ export interface Customer {
     'stripeDev'?: string | null;
 }
 /**
- * @type CustomerValue
- * @export
- */
-export type CustomerValue = boolean | number | string;
-/**
- *
+ * A way for a business to group customers to use in scheduling batch conversations
  * @export
- * @interface DeleteAgentResponse
+ * @interface CustomerGroup
  */
-export interface DeleteAgentResponse {
+export interface CustomerGroup {
     /**
-     *
-     * @type {boolean}
-     * @memberof DeleteAgentResponse
+     * The name of the customer group
+     * @type {string}
+     * @memberof CustomerGroup
      */
-    'success': boolean;
+    'name': string;
+    /**
+     * The description of the customer group
+     * @type {string}
+     * @memberof CustomerGroup
+     */
+    'description'?: string;
     /**
      *
-     * @type {Error}
-     * @memberof DeleteAgentResponse
+     * @type {{ [key: string]: any; }}
+     * @memberof CustomerGroup
      */
-    'error'?: Error;
+    'metadata'?: {
+        [key: string]: any;
+    };
     /**
-     * The id of the document that was created, updated, or deleted
-     * @type {string}
-     * @memberof DeleteAgentResponse
+     *
+     * @type {Array<CustomerGroupRecord>}
+     * @memberof CustomerGroup
      */
-    'id': string;
+    'customers': Array<CustomerGroupRecord>;
 }
 /**
- *
+ * A way for a business to group customers to use in scheduling batch conversations
  * @export
- * @interface DeleteAgentsResponse
+ * @interface CustomerGroupRecord
  */
-export interface DeleteAgentsResponse {
+export interface CustomerGroupRecord {
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof CustomerGroupRecord
+     */
+    'id': string;
+    /**
+     *
+     * @type {ConversationEnvironment}
+     * @memberof CustomerGroupRecord
+     */
+    'environment': ConversationEnvironment;
+    /**
+     * Overrides the default $agent for this customer
+     * @type {string}
+     * @memberof CustomerGroupRecord
+     */
+    '$agent'?: string;
+}
+/**
+ * @type CustomerValue
+ * @export
+ */
+export type CustomerValue = boolean | number | string;
+/**
+ *
+ * @export
+ * @interface DeleteAgentResponse
+ */
+export interface DeleteAgentResponse {
+    /**
+     *
+     * @type {boolean}
+     * @memberof DeleteAgentResponse
+     */
+    'success': boolean;
+    /**
+     *
+     * @type {Error}
+     * @memberof DeleteAgentResponse
+     */
+    'error'?: Error;
+    /**
+     * The id of the document that was created, updated, or deleted
+     * @type {string}
+     * @memberof DeleteAgentResponse
+     */
+    'id': string;
+}
+/**
+ *
+ * @export
+ * @interface DeleteAgentsResponse
+ */
+export interface DeleteAgentsResponse {
     /**
      * ISO 8601 datetime string of when the operation was queued
      * @type {string}
@@ -1865,6 +2180,50 @@ export interface DeleteContextsResponse {
      */
     '$operation': string;
 }
+/**
+ *
+ * @export
+ * @interface DeleteCustomerGroupResponse
+ */
+export interface DeleteCustomerGroupResponse {
+    /**
+     *
+     * @type {boolean}
+     * @memberof DeleteCustomerGroupResponse
+     */
+    'success': boolean;
+    /**
+     *
+     * @type {Error}
+     * @memberof DeleteCustomerGroupResponse
+     */
+    'error'?: Error;
+    /**
+     * The id of the document that was created, updated, or deleted
+     * @type {string}
+     * @memberof DeleteCustomerGroupResponse
+     */
+    'id': string;
+}
+/**
+ *
+ * @export
+ * @interface DeleteCustomerGroupsResponse
+ */
+export interface DeleteCustomerGroupsResponse {
+    /**
+     * ISO 8601 datetime string of when the operation was queued
+     * @type {string}
+     * @memberof DeleteCustomerGroupsResponse
+     */
+    'queued': string;
+    /**
+     * The operation id to view the operation end results
+     * @type {string}
+     * @memberof DeleteCustomerGroupsResponse
+     */
+    '$operation': string;
+}
 /**
  *
  * @export
@@ -1909,6 +2268,31 @@ export interface DeleteCustomersResponse {
      */
     '$operation': string;
 }
+/**
+ *
+ * @export
+ * @interface DeleteFileResponse
+ */
+export interface DeleteFileResponse {
+    /**
+     *
+     * @type {string}
+     * @memberof DeleteFileResponse
+     */
+    'id': string;
+    /**
+     *
+     * @type {string}
+     * @memberof DeleteFileResponse
+     */
+    'object': string;
+    /**
+     *
+     * @type {boolean}
+     * @memberof DeleteFileResponse
+     */
+    'deleted': boolean;
+}
 /**
  *
  * @export
@@ -1973,11 +2357,50 @@ export interface ErrorResponse {
  */
 export interface GenerateRequest {
     /**
-     * Conversation ID to generate message from
-     * @type {string}
+     *
+     * @type {GenerateRequestConvo}
      * @memberof GenerateRequest
      */
-    'convo': string;
+    'convo': GenerateRequestConvo;
+    /**
+     *
+     * @type {GenerateRequestMocks}
+     * @memberof GenerateRequest
+     */
+    'mocks'?: GenerateRequestMocks;
+}
+/**
+ * @type GenerateRequestConvo
+ * The conversation to generate a message from
+ * @export
+ */
+export type GenerateRequestConvo = ConversationCreateRequest | string;
+/**
+ * If any mocks are provided, the response will be mocked and conversation will not be created. Requires .convo to be a Conversation object
+ * @export
+ * @interface GenerateRequestMocks
+ */
+export interface GenerateRequestMocks {
+    /**
+     * Any key,value information about the conversation, customr, or offer goes here
+     * @type {{ [key: string]: any; }}
+     * @memberof GenerateRequestMocks
+     */
+    'info'?: {
+        [key: string]: any;
+    };
+    /**
+     * Conversation Context fields to mock, use this to test out conversation logic
+     * @type {Array<ConversationContextField>}
+     * @memberof GenerateRequestMocks
+     */
+    'context'?: Array<ConversationContextField>;
+    /**
+     * Conversation Messages to mock, use this to test out anticipated responses
+     * @type {Array<MessageBase>}
+     * @memberof GenerateRequestMocks
+     */
+    'messages'?: Array<MessageBase>;
 }
 /**
  *
@@ -2009,13 +2432,48 @@ export interface GenerateResponse {
      * @memberof GenerateResponse
      */
     'time': string;
+    /**
+     * Any key,value information about the conversation, customr, or offer goes here
+     * @type {{ [key: string]: any; }}
+     * @memberof GenerateResponse
+     */
+    'info': {
+        [key: string]: any;
+    };
+    /**
+     * Conversation Context fields to mock, use this to test out conversation logic
+     * @type {Array<ConversationContextField>}
+     * @memberof GenerateResponse
+     */
+    'included': Array<ConversationContextField>;
 }
 export declare const GenerateResponseRoleEnum: {
-    readonly User: "user";
-    readonly Assistant: "assistant";
-    readonly System: "system";
+    readonly Customer: "customer";
+    readonly Agent: "agent";
+    readonly Context: "context";
 };
 export type GenerateResponseRoleEnum = typeof GenerateResponseRoleEnum[keyof typeof GenerateResponseRoleEnum];
+/**
+ *
+ * @export
+ * @interface GenerateResponseAllOf
+ */
+export interface GenerateResponseAllOf {
+    /**
+     * Any key,value information about the conversation, customr, or offer goes here
+     * @type {{ [key: string]: any; }}
+     * @memberof GenerateResponseAllOf
+     */
+    'info': {
+        [key: string]: any;
+    };
+    /**
+     * Conversation Context fields to mock, use this to test out conversation logic
+     * @type {Array<ConversationContextField>}
+     * @memberof GenerateResponseAllOf
+     */
+    'included': Array<ConversationContextField>;
+}
 /**
  *
  * @export
@@ -2069,7 +2527,7 @@ export interface GetAgentResponse {
      * @type {string}
      * @memberof GetAgentResponse
      */
-    'forwardPhone': string;
+    'forwardPhone'?: string;
     /**
      * Title of the agent, defaults to \"Agent\"
      * @type {string}
@@ -2089,17 +2547,17 @@ export interface GetAgentResponse {
      */
     'includedLocations'?: Array<string>;
     /**
-     * Locations id the agent is excluded from
-     * @type {Array<string>}
+     * AI Model
+     * @type {string}
      * @memberof GetAgentResponse
      */
-    'excludedLocations'?: Array<string>;
+    'model'?: GetAgentResponseModelEnum;
     /**
-     * Transcript of the agent
-     * @type {string}
+     * Locations id the agent is excluded from
+     * @type {Array<string>}
      * @memberof GetAgentResponse
      */
-    'transcript'?: string;
+    'excludedLocations'?: Array<string>;
     /**
      * The ID of the agent
      * @type {string}
@@ -2107,6 +2565,12 @@ export interface GetAgentResponse {
      */
     '$id': string;
 }
+export declare const GetAgentResponseModelEnum: {
+    readonly PocketScout: "Pocket Scout";
+    readonly Bard: "bard";
+    readonly Null: "null";
+};
+export type GetAgentResponseModelEnum = typeof GetAgentResponseModelEnum[keyof typeof GetAgentResponseModelEnum];
 /**
  *
  * @export
@@ -2248,6 +2712,58 @@ export interface GetContextResponseAllOf {
      */
     '$id': string;
 }
+/**
+ *
+ * @export
+ * @interface GetCustomerGroupResponse
+ */
+export interface GetCustomerGroupResponse {
+    /**
+     * The name of the customer group
+     * @type {string}
+     * @memberof GetCustomerGroupResponse
+     */
+    'name': string;
+    /**
+     * The description of the customer group
+     * @type {string}
+     * @memberof GetCustomerGroupResponse
+     */
+    'description'?: string;
+    /**
+     *
+     * @type {{ [key: string]: any; }}
+     * @memberof GetCustomerGroupResponse
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     *
+     * @type {Array<CustomerGroupRecord>}
+     * @memberof GetCustomerGroupResponse
+     */
+    'customers': Array<CustomerGroupRecord>;
+    /**
+     * The ID of the CustomerGroup
+     * @type {string}
+     * @memberof GetCustomerGroupResponse
+     */
+    '$id'?: string;
+}
+/**
+ *
+ * @export
+ * @interface GetCustomerGroupResponseAllOf
+ */
+export interface GetCustomerGroupResponseAllOf {
+    /**
+     * The ID of the CustomerGroup
+     * @type {string}
+     * @memberof GetCustomerGroupResponseAllOf
+     */
+    '$id'?: string;
+}
 /**
  *
  * @export
@@ -2479,13 +2995,13 @@ export interface ListAgentsResponseInner {
      * @type {string}
      * @memberof ListAgentsResponseInner
      */
-    'firstName': string;
+    'firstName'?: string;
     /**
      * Agent last name
      * @type {string}
      * @memberof ListAgentsResponseInner
      */
-    'lastName': string;
+    'lastName'?: string;
     /**
      * Agent is inactive
      * @type {boolean}
@@ -2521,7 +3037,7 @@ export interface ListAgentsResponseInner {
      * @type {string}
      * @memberof ListAgentsResponseInner
      */
-    'forwardPhone': string;
+    'forwardPhone'?: string;
     /**
      * Title of the agent, defaults to \"Agent\"
      * @type {string}
@@ -2541,17 +3057,17 @@ export interface ListAgentsResponseInner {
      */
     'includedLocations'?: Array<string>;
     /**
-     * Locations id the agent is excluded from
-     * @type {Array<string>}
+     * AI Model
+     * @type {string}
      * @memberof ListAgentsResponseInner
      */
-    'excludedLocations'?: Array<string>;
+    'model'?: ListAgentsResponseInnerModelEnum;
     /**
-     * Transcript of the agent
-     * @type {string}
+     * Locations id the agent is excluded from
+     * @type {Array<string>}
      * @memberof ListAgentsResponseInner
      */
-    'transcript'?: string;
+    'excludedLocations'?: Array<string>;
     /**
      * The ID of the agent
      * @type {string}
@@ -2559,6 +3075,12 @@ export interface ListAgentsResponseInner {
      */
     '$id': string;
 }
+export declare const ListAgentsResponseInnerModelEnum: {
+    readonly PocketScout: "Pocket Scout";
+    readonly Bard: "bard";
+    readonly Null: "null";
+};
+export type ListAgentsResponseInnerModelEnum = typeof ListAgentsResponseInnerModelEnum[keyof typeof ListAgentsResponseInnerModelEnum];
 /**
  *
  * @export
@@ -2700,6 +3222,58 @@ export interface ListContextsResponseInnerAllOf {
      */
     '$id': string;
 }
+/**
+ *
+ * @export
+ * @interface ListCustomerGroupsResponseInner
+ */
+export interface ListCustomerGroupsResponseInner {
+    /**
+     * The name of the customer group
+     * @type {string}
+     * @memberof ListCustomerGroupsResponseInner
+     */
+    'name': string;
+    /**
+     * The description of the customer group
+     * @type {string}
+     * @memberof ListCustomerGroupsResponseInner
+     */
+    'description'?: string;
+    /**
+     *
+     * @type {{ [key: string]: any; }}
+     * @memberof ListCustomerGroupsResponseInner
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     *
+     * @type {Array<CustomerGroupRecord>}
+     * @memberof ListCustomerGroupsResponseInner
+     */
+    'customers': Array<CustomerGroupRecord>;
+    /**
+     * The ID of the CustomerGroup
+     * @type {string}
+     * @memberof ListCustomerGroupsResponseInner
+     */
+    '$id': string;
+}
+/**
+ *
+ * @export
+ * @interface ListCustomerGroupsResponseInnerAllOf
+ */
+export interface ListCustomerGroupsResponseInnerAllOf {
+    /**
+     * The ID of the CustomerGroup
+     * @type {string}
+     * @memberof ListCustomerGroupsResponseInnerAllOf
+     */
+    '$id': string;
+}
 /**
  *
  * @export
@@ -2846,6 +3420,25 @@ export interface ListCustomersResponseInnerAllOf {
      */
     '$id': string;
 }
+/**
+ *
+ * @export
+ * @interface ListFilesResponse
+ */
+export interface ListFilesResponse {
+    /**
+     *
+     * @type {string}
+     * @memberof ListFilesResponse
+     */
+    'object': string;
+    /**
+     *
+     * @type {Array<Scout9File>}
+     * @memberof ListFilesResponse
+     */
+    'data': Array<Scout9File>;
+}
 /**
  *
  * @export
@@ -3001,11 +3594,55 @@ export interface Message {
     'time': string;
 }
 export declare const MessageRoleEnum: {
-    readonly User: "user";
-    readonly Assistant: "assistant";
-    readonly System: "system";
+    readonly Customer: "customer";
+    readonly Agent: "agent";
+    readonly Context: "context";
 };
 export type MessageRoleEnum = typeof MessageRoleEnum[keyof typeof MessageRoleEnum];
+/**
+ *
+ * @export
+ * @interface MessageAllOf
+ */
+export interface MessageAllOf {
+    /**
+     * The time the message was sent
+     * @type {string}
+     * @memberof MessageAllOf
+     */
+    'time': string;
+}
+/**
+ *
+ * @export
+ * @interface MessageBase
+ */
+export interface MessageBase {
+    /**
+     * The role of the message (customer, agent, or business)
+     * @type {string}
+     * @memberof MessageBase
+     */
+    'role': MessageBaseRoleEnum;
+    /**
+     * The content of the message
+     * @type {string}
+     * @memberof MessageBase
+     */
+    'content': string;
+    /**
+     * The name of the sender
+     * @type {string}
+     * @memberof MessageBase
+     */
+    'name'?: string;
+}
+export declare const MessageBaseRoleEnum: {
+    readonly Customer: "customer";
+    readonly Agent: "agent";
+    readonly Context: "context";
+};
+export type MessageBaseRoleEnum = typeof MessageBaseRoleEnum[keyof typeof MessageBaseRoleEnum];
 /**
  *
  * @export
@@ -3106,9 +3743,9 @@ export interface MessageGetResponseInner {
     '$id': string;
 }
 export declare const MessageGetResponseInnerRoleEnum: {
-    readonly User: "user";
-    readonly Assistant: "assistant";
-    readonly System: "system";
+    readonly Customer: "customer";
+    readonly Agent: "agent";
+    readonly Context: "context";
 };
 export type MessageGetResponseInnerRoleEnum = typeof MessageGetResponseInnerRoleEnum[keyof typeof MessageGetResponseInnerRoleEnum];
 /**
@@ -3267,12 +3904,6 @@ export interface ScheduleCreateRequest {
      * @memberof ScheduleCreateRequest
      */
     '$agent': string;
-    /**
-     * Thread this conversation is in - this determines what context to pull when loading the conversation
-     * @type {string}
-     * @memberof ScheduleCreateRequest
-     */
-    '$thread'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -3321,6 +3952,12 @@ export interface ScheduleCreateRequest {
      * @memberof ScheduleCreateRequest
      */
     '$group'?: string;
+    /**
+     *
+     * @type {ConversationUpdateRequestBaseWorkflow}
+     * @memberof ScheduleCreateRequest
+     */
+    '$workflow'?: ConversationUpdateRequestBaseWorkflow;
 }
 /**
  *
@@ -3378,12 +4015,6 @@ export interface ScheduleGetResponse {
      * @memberof ScheduleGetResponse
      */
     '$agent': string;
-    /**
-     * Thread this conversation is in - this determines what context to pull when loading the conversation
-     * @type {string}
-     * @memberof ScheduleGetResponse
-     */
-    '$thread'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -3432,6 +4063,30 @@ export interface ScheduleGetResponse {
      * @memberof ScheduleGetResponse
      */
     '$group'?: string;
+    /**
+     * The ID of the workflow used for this conversation
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    '$workflow': string;
+    /**
+     * The client web url of the conversation
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    'clientWebUrl'?: string;
+    /**
+     * The agent web url of the conversation (requires phone two-factor authentication)
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    'agentWebUrl'?: string;
+    /**
+     * The agent test web url of the conversation, used for testing the conversation without notifying the customer
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    'agentTestWebUrl'?: string;
 }
 /**
  *
@@ -3440,17 +4095,17 @@ export interface ScheduleGetResponse {
  */
 export interface ScheduleGroupCreateRequest {
     /**
-     * Default agent assigned to the conversation(s)
-     * @type {string}
+     *
+     * @type {ConversationUpdateRequestBaseWorkflow}
      * @memberof ScheduleGroupCreateRequest
      */
-    '$agent': string;
+    '$workflow'?: ConversationUpdateRequestBaseWorkflow;
     /**
-     * Thread this conversation is in - this determines what context to pull when loading the conversation
+     * Default agent assigned to the conversation(s)
      * @type {string}
      * @memberof ScheduleGroupCreateRequest
      */
-    '$thread'?: string;
+    '$agent': string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -3488,12 +4143,30 @@ export interface ScheduleGroupCreateRequest {
      */
     'delay'?: number;
     /**
-     * Customers in this group
-     * @type {Array<ScheduledConversationGroupAllOfCustomers>}
+     *
+     * @type {ScheduleGroupCreateRequestAllOfCGroup}
      * @memberof ScheduleGroupCreateRequest
      */
-    'customers': Array<ScheduledConversationGroupAllOfCustomers>;
+    '$cGroup': ScheduleGroupCreateRequestAllOfCGroup;
+}
+/**
+ *
+ * @export
+ * @interface ScheduleGroupCreateRequestAllOf
+ */
+export interface ScheduleGroupCreateRequestAllOf {
+    /**
+     *
+     * @type {ScheduleGroupCreateRequestAllOfCGroup}
+     * @memberof ScheduleGroupCreateRequestAllOf
+     */
+    '$cGroup': ScheduleGroupCreateRequestAllOfCGroup;
 }
+/**
+ * @type ScheduleGroupCreateRequestAllOfCGroup
+ * @export
+ */
+export type ScheduleGroupCreateRequestAllOfCGroup = CustomerGroup | string;
 /**
  *
  * @export
@@ -3531,12 +4204,6 @@ export interface ScheduleGroupGetResponse {
      * @memberof ScheduleGroupGetResponse
      */
     '$agent': string;
-    /**
-     * Thread this conversation is in - this determines what context to pull when loading the conversation
-     * @type {string}
-     * @memberof ScheduleGroupGetResponse
-     */
-    '$thread'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -3574,11 +4241,11 @@ export interface ScheduleGroupGetResponse {
      */
     'delay'?: number;
     /**
-     * Customers in this group
-     * @type {Array<ScheduledConversationGroupAllOfCustomers>}
+     * The ID of the workflow used for this conversation
+     * @type {string}
      * @memberof ScheduleGroupGetResponse
      */
-    'customers': Array<ScheduledConversationGroupAllOfCustomers>;
+    '$workflow': string;
     /**
      * The ID of the scheduled conversation group
      * @type {string}
@@ -3591,6 +4258,12 @@ export interface ScheduleGroupGetResponse {
      * @memberof ScheduleGroupGetResponse
      */
     'sent'?: boolean;
+    /**
+     * The ID of the group the customers belong to
+     * @type {string}
+     * @memberof ScheduleGroupGetResponse
+     */
+    '$cGroup'?: string;
 }
 /**
  *
@@ -3610,6 +4283,12 @@ export interface ScheduleGroupGetResponseAllOf {
      * @memberof ScheduleGroupGetResponseAllOf
      */
     'sent'?: boolean;
+    /**
+     * The ID of the group the customers belong to
+     * @type {string}
+     * @memberof ScheduleGroupGetResponseAllOf
+     */
+    '$cGroup'?: string;
 }
 /**
  *
@@ -3648,12 +4327,6 @@ export interface ScheduleGroupUpdateRequest {
      * @memberof ScheduleGroupUpdateRequest
      */
     '$agent': string;
-    /**
-     * Thread this conversation is in - this determines what context to pull when loading the conversation
-     * @type {string}
-     * @memberof ScheduleGroupUpdateRequest
-     */
-    '$thread'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -3691,11 +4364,17 @@ export interface ScheduleGroupUpdateRequest {
      */
     'delay'?: number;
     /**
-     * Customers in this group
-     * @type {Array<ScheduledConversationGroupAllOfCustomers>}
+     *
+     * @type {ConversationUpdateRequestBaseWorkflow}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    '$workflow'?: ConversationUpdateRequestBaseWorkflow;
+    /**
+     *
+     * @type {ScheduleGroupCreateRequestAllOfCGroup}
      * @memberof ScheduleGroupUpdateRequest
      */
-    'customers': Array<ScheduledConversationGroupAllOfCustomers>;
+    '$cGroup'?: ScheduleGroupCreateRequestAllOfCGroup;
     /**
      * The ID of the scheduled conversation group to update
      * @type {string}
@@ -3709,6 +4388,12 @@ export interface ScheduleGroupUpdateRequest {
  * @interface ScheduleGroupUpdateRequestAllOf
  */
 export interface ScheduleGroupUpdateRequestAllOf {
+    /**
+     *
+     * @type {ScheduleGroupCreateRequestAllOfCGroup}
+     * @memberof ScheduleGroupUpdateRequestAllOf
+     */
+    '$cGroup'?: ScheduleGroupCreateRequestAllOfCGroup;
     /**
      * The ID of the scheduled conversation group to update
      * @type {string}
@@ -3778,12 +4463,6 @@ export interface ScheduleUpdateRequest {
      * @memberof ScheduleUpdateRequest
      */
     '$agent': string;
-    /**
-     * Thread this conversation is in - this determines what context to pull when loading the conversation
-     * @type {string}
-     * @memberof ScheduleUpdateRequest
-     */
-    '$thread'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -3832,6 +4511,12 @@ export interface ScheduleUpdateRequest {
      * @memberof ScheduleUpdateRequest
      */
     '$group'?: string;
+    /**
+     *
+     * @type {ConversationUpdateRequestBaseWorkflow}
+     * @memberof ScheduleUpdateRequest
+     */
+    '$workflow'?: ConversationUpdateRequestBaseWorkflow;
     /**
      * The ID of the scheduled conversation to update
      * @type {string}
@@ -3889,12 +4574,6 @@ export interface ScheduledConversation {
      * @memberof ScheduledConversation
      */
     '$agent': string;
-    /**
-     * Thread this conversation is in - this determines what context to pull when loading the conversation
-     * @type {string}
-     * @memberof ScheduledConversation
-     */
-    '$thread'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -3969,12 +4648,6 @@ export interface ScheduledConversationGroup {
      * @memberof ScheduledConversationGroup
      */
     '$agent': string;
-    /**
-     * Thread this conversation is in - this determines what context to pull when loading the conversation
-     * @type {string}
-     * @memberof ScheduledConversationGroup
-     */
-    '$thread'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -4011,12 +4684,6 @@ export interface ScheduledConversationGroup {
      * @memberof ScheduledConversationGroup
      */
     'delay'?: number;
-    /**
-     * Customers in this group
-     * @type {Array<ScheduledConversationGroupAllOfCustomers>}
-     * @memberof ScheduledConversationGroup
-     */
-    'customers': Array<ScheduledConversationGroupAllOfCustomers>;
 }
 /**
  *
@@ -4030,37 +4697,61 @@ export interface ScheduledConversationGroupAllOf {
      * @memberof ScheduledConversationGroupAllOf
      */
     'delay'?: number;
-    /**
-     * Customers in this group
-     * @type {Array<ScheduledConversationGroupAllOfCustomers>}
-     * @memberof ScheduledConversationGroupAllOf
-     */
-    'customers': Array<ScheduledConversationGroupAllOfCustomers>;
 }
 /**
- *
+ * The `File` object represents a document that has been uploaded to Scout9.
  * @export
- * @interface ScheduledConversationGroupAllOfCustomers
+ * @interface Scout9File
  */
-export interface ScheduledConversationGroupAllOfCustomers {
+export interface Scout9File {
     /**
-     *
-     * @type {ConversationEnvironment}
-     * @memberof ScheduledConversationGroupAllOfCustomers
+     * The file identifier, which can be referenced in the API endpoints.
+     * @type {string}
+     * @memberof Scout9File
      */
-    'environment': ConversationEnvironment;
+    'id': string;
     /**
-     * Customer ID
+     * The object type, which is always \"file\".
      * @type {string}
-     * @memberof ScheduledConversationGroupAllOfCustomers
+     * @memberof Scout9File
      */
-    'id': string;
+    'object': string;
+    /**
+     * The size of the file in bytes.
+     * @type {number}
+     * @memberof Scout9File
+     */
+    'bytes': number;
+    /**
+     * The unix timestamp for when the file was created.
+     * @type {number}
+     * @memberof Scout9File
+     */
+    'created_at': number;
     /**
-     * Overrides default $agent for this customer
+     * The name of the file.
      * @type {string}
-     * @memberof ScheduledConversationGroupAllOfCustomers
+     * @memberof Scout9File
      */
-    '$agent'?: string;
+    'filename': string;
+    /**
+     * The intended purpose of the file. Currently, only \"fine-tune\" is supported.
+     * @type {string}
+     * @memberof Scout9File
+     */
+    'purpose': string;
+    /**
+     * The current status of the file, which can be either `uploaded`, `processed`, `pending`, `error`, `deleting` or `deleted`.
+     * @type {string}
+     * @memberof Scout9File
+     */
+    'status'?: string;
+    /**
+     * Additional details about the status of the file. If the file is in the `error` state, this will include a message describing the error.
+     * @type {string}
+     * @memberof Scout9File
+     */
+    'status_details'?: string | null;
 }
 /**
  *
@@ -4068,18 +4759,36 @@ export interface ScheduledConversationGroupAllOfCustomers {
  * @interface UpdateAgentRequest
  */
 export interface UpdateAgentRequest {
+    /**
+     * The ID of the agent to update
+     * @type {string}
+     * @memberof UpdateAgentRequest
+     */
+    '$id': string;
+    /**
+     * Sample conversations that help build out your agent to mimic your responses
+     * @type {Array<CreateAgentRequestAllOfConversationsInner>}
+     * @memberof UpdateAgentRequest
+     */
+    'conversations'?: Array<CreateAgentRequestAllOfConversationsInner>;
+    /**
+     * Sample audio files that help build out your agent to mimic your voice
+     * @type {Array<string>}
+     * @memberof UpdateAgentRequest
+     */
+    'audio'?: Array<string>;
     /**
      * Agent first name
      * @type {string}
      * @memberof UpdateAgentRequest
      */
-    'firstName': string;
+    'firstName'?: string;
     /**
      * Agent last name
      * @type {string}
      * @memberof UpdateAgentRequest
      */
-    'lastName': string;
+    'lastName'?: string;
     /**
      * Agent is inactive
      * @type {boolean}
@@ -4115,7 +4824,7 @@ export interface UpdateAgentRequest {
      * @type {string}
      * @memberof UpdateAgentRequest
      */
-    'forwardPhone': string;
+    'forwardPhone'?: string;
     /**
      * Title of the agent, defaults to \"Agent\"
      * @type {string}
@@ -4135,24 +4844,24 @@ export interface UpdateAgentRequest {
      */
     'includedLocations'?: Array<string>;
     /**
-     * Locations id the agent is excluded from
-     * @type {Array<string>}
-     * @memberof UpdateAgentRequest
-     */
-    'excludedLocations'?: Array<string>;
-    /**
-     * Transcript of the agent
+     * AI Model
      * @type {string}
      * @memberof UpdateAgentRequest
      */
-    'transcript'?: string;
+    'model'?: UpdateAgentRequestModelEnum;
     /**
-     * The ID of the agent to update
-     * @type {string}
+     * Locations id the agent is excluded from
+     * @type {Array<string>}
      * @memberof UpdateAgentRequest
      */
-    '$id': string;
+    'excludedLocations'?: Array<string>;
 }
+export declare const UpdateAgentRequestModelEnum: {
+    readonly PocketScout: "Pocket Scout";
+    readonly Bard: "bard";
+    readonly Null: "null";
+};
+export type UpdateAgentRequestModelEnum = typeof UpdateAgentRequestModelEnum[keyof typeof UpdateAgentRequestModelEnum];
 /**
  *
  * @export
@@ -4165,6 +4874,18 @@ export interface UpdateAgentRequestAllOf {
      * @memberof UpdateAgentRequestAllOf
      */
     '$id': string;
+    /**
+     * Sample conversations that help build out your agent to mimic your responses
+     * @type {Array<CreateAgentRequestAllOfConversationsInner>}
+     * @memberof UpdateAgentRequestAllOf
+     */
+    'conversations'?: Array<CreateAgentRequestAllOfConversationsInner>;
+    /**
+     * Sample audio files that help build out your agent to mimic your voice
+     * @type {Array<string>}
+     * @memberof UpdateAgentRequestAllOf
+     */
+    'audio'?: Array<string>;
 }
 /**
  *
@@ -4199,112 +4920,118 @@ export interface UpdateAgentResponse {
 export interface UpdateAgentsRequest {
     /**
      *
-     * @type {Array<UpdateAgentsRequestCustomersInner>}
+     * @type {Array<UpdateAgentsRequestAgentsInner>}
      * @memberof UpdateAgentsRequest
      */
-    'customers'?: Array<UpdateAgentsRequestCustomersInner>;
+    'agents'?: Array<UpdateAgentsRequestAgentsInner>;
 }
 /**
  *
  * @export
- * @interface UpdateAgentsRequestCustomersInner
+ * @interface UpdateAgentsRequestAgentsInner
  */
-export interface UpdateAgentsRequestCustomersInner {
+export interface UpdateAgentsRequestAgentsInner {
     /**
      * Agent first name
      * @type {string}
-     * @memberof UpdateAgentsRequestCustomersInner
+     * @memberof UpdateAgentsRequestAgentsInner
      */
     'firstName': string;
     /**
      * Agent last name
      * @type {string}
-     * @memberof UpdateAgentsRequestCustomersInner
+     * @memberof UpdateAgentsRequestAgentsInner
      */
     'lastName': string;
     /**
      * Agent is inactive
      * @type {boolean}
-     * @memberof UpdateAgentsRequestCustomersInner
+     * @memberof UpdateAgentsRequestAgentsInner
      */
     'inactive'?: boolean;
     /**
      * Programmable phone number
      * @type {string}
-     * @memberof UpdateAgentsRequestCustomersInner
+     * @memberof UpdateAgentsRequestAgentsInner
      */
     'programmablePhoneNumber'?: string;
     /**
      * Programmable phone number SID
      * @type {string}
-     * @memberof UpdateAgentsRequestCustomersInner
+     * @memberof UpdateAgentsRequestAgentsInner
      */
     'programmablePhoneNumberSid'?: string;
     /**
      * Email address from Scout9 gmail subdomain
      * @type {string}
-     * @memberof UpdateAgentsRequestCustomersInner
+     * @memberof UpdateAgentsRequestAgentsInner
      */
     'programmableEmail'?: string;
     /**
      * Forward email
      * @type {string}
-     * @memberof UpdateAgentsRequestCustomersInner
+     * @memberof UpdateAgentsRequestAgentsInner
      */
     'forwardEmail'?: string;
     /**
      * Forward phone
      * @type {string}
-     * @memberof UpdateAgentsRequestCustomersInner
+     * @memberof UpdateAgentsRequestAgentsInner
      */
-    'forwardPhone': string;
+    'forwardPhone'?: string;
     /**
      * Title of the agent, defaults to \"Agent\"
      * @type {string}
-     * @memberof UpdateAgentsRequestCustomersInner
+     * @memberof UpdateAgentsRequestAgentsInner
      */
     'title'?: string;
     /**
      * Context of the agent, defaults to \"Agent\"
      * @type {string}
-     * @memberof UpdateAgentsRequestCustomersInner
+     * @memberof UpdateAgentsRequestAgentsInner
      */
     'context'?: string;
     /**
      * Locations ids the agent is included in
      * @type {Array<string>}
-     * @memberof UpdateAgentsRequestCustomersInner
+     * @memberof UpdateAgentsRequestAgentsInner
      */
     'includedLocations'?: Array<string>;
+    /**
+     * AI Model
+     * @type {string}
+     * @memberof UpdateAgentsRequestAgentsInner
+     */
+    'model'?: UpdateAgentsRequestAgentsInnerModelEnum;
     /**
      * Locations id the agent is excluded from
      * @type {Array<string>}
-     * @memberof UpdateAgentsRequestCustomersInner
+     * @memberof UpdateAgentsRequestAgentsInner
      */
     'excludedLocations'?: Array<string>;
-    /**
-     * Transcript of the agent
-     * @type {string}
-     * @memberof UpdateAgentsRequestCustomersInner
-     */
-    'transcript'?: string;
     /**
      * The ID of the agent
      * @type {string}
-     * @memberof UpdateAgentsRequestCustomersInner
+     * @memberof UpdateAgentsRequestAgentsInner
      */
     '$id': string;
 }
+export declare const UpdateAgentsRequestAgentsInnerModelEnum: {
+    readonly PocketScout: "Pocket Scout";
+    readonly Bard: "bard";
+    readonly Null: "null";
+};
+export type UpdateAgentsRequestAgentsInnerModelEnum = typeof UpdateAgentsRequestAgentsInnerModelEnum[keyof typeof UpdateAgentsRequestAgentsInnerModelEnum];
 /**
  *
  * @export
- * @interface UpdateAgentsRequestCustomersInnerAllOf
+ * @interface UpdateAgentsRequestAgentsInnerAllOf
  */
-export interface UpdateAgentsRequestCustomersInnerAllOf {
+export interface UpdateAgentsRequestAgentsInnerAllOf {
     /**
      * The ID of the agent
      * @type {string}
-     * @memberof UpdateAgentsRequestCustomersInnerAllOf
+     * @memberof UpdateAgentsRequestAgentsInnerAllOf
      */
     '$id': string;
 }
@@ -4431,7 +5158,7 @@ export interface UpdateContextsRequest {
      * @type {Array<ListContextsResponseInner>}
      * @memberof UpdateContextsRequest
      */
-    'customers'?: Array<ListContextsResponseInner>;
+    'contexts'?: Array<ListContextsResponseInner>;
 }
 /**
  *
@@ -4452,6 +5179,115 @@ export interface UpdateContextsResponse {
      */
     '$operation': string;
 }
+/**
+ *
+ * @export
+ * @interface UpdateCustomerGroupRequest
+ */
+export interface UpdateCustomerGroupRequest {
+    /**
+     * The name of the customer group
+     * @type {string}
+     * @memberof UpdateCustomerGroupRequest
+     */
+    'name': string;
+    /**
+     * The description of the customer group
+     * @type {string}
+     * @memberof UpdateCustomerGroupRequest
+     */
+    'description'?: string;
+    /**
+     *
+     * @type {{ [key: string]: any; }}
+     * @memberof UpdateCustomerGroupRequest
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     *
+     * @type {Array<CustomerGroupRecord>}
+     * @memberof UpdateCustomerGroupRequest
+     */
+    'customers': Array<CustomerGroupRecord>;
+    /**
+     * The ID of the CustomerGroup
+     * @type {string}
+     * @memberof UpdateCustomerGroupRequest
+     */
+    '$id': string;
+}
+/**
+ *
+ * @export
+ * @interface UpdateCustomerGroupRequestAllOf
+ */
+export interface UpdateCustomerGroupRequestAllOf {
+    /**
+     * The ID of the CustomerGroup
+     * @type {string}
+     * @memberof UpdateCustomerGroupRequestAllOf
+     */
+    '$id': string;
+}
+/**
+ *
+ * @export
+ * @interface UpdateCustomerGroupResponse
+ */
+export interface UpdateCustomerGroupResponse {
+    /**
+     *
+     * @type {boolean}
+     * @memberof UpdateCustomerGroupResponse
+     */
+    'success': boolean;
+    /**
+     *
+     * @type {Error}
+     * @memberof UpdateCustomerGroupResponse
+     */
+    'error'?: Error;
+    /**
+     * The id of the document that was created, updated, or deleted
+     * @type {string}
+     * @memberof UpdateCustomerGroupResponse
+     */
+    'id': string;
+}
+/**
+ *
+ * @export
+ * @interface UpdateCustomerGroupsRequest
+ */
+export interface UpdateCustomerGroupsRequest {
+    /**
+     *
+     * @type {Array<ListCustomerGroupsResponseInner>}
+     * @memberof UpdateCustomerGroupsRequest
+     */
+    'CustomerGroups'?: Array<ListCustomerGroupsResponseInner>;
+}
+/**
+ *
+ * @export
+ * @interface UpdateCustomerGroupsResponse
+ */
+export interface UpdateCustomerGroupsResponse {
+    /**
+     * ISO 8601 datetime string of when the operation was queued
+     * @type {string}
+     * @memberof UpdateCustomerGroupsResponse
+     */
+    'queued': string;
+    /**
+     * The operation id to view the operation end results
+     * @type {string}
+     * @memberof UpdateCustomerGroupsResponse
+     */
+    '$operation': string;
+}
 /**
  *
  * @export
@@ -4765,7 +5601,7 @@ export interface UpdateWorkflowsRequest {
      * @type {Array<ListWorkflowsResponseInner>}
      * @memberof UpdateWorkflowsRequest
      */
-    'customers'?: Array<ListWorkflowsResponseInner>;
+    'workflows'?: Array<ListWorkflowsResponseInner>;
 }
 /**
  *
@@ -4842,34 +5678,34 @@ export interface Workflow {
     'onError'?: string;
 }
 /**
- * Scout9Api - axios parameter creator
+ * PocketScoutApi - axios parameter creator
  * @export
  */
-export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration) => {
+export declare const PocketScoutApiAxiosParamCreator: (configuration?: Configuration) => {
     /**
      *
      * @summary Gets a agent
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
     agent: (id: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
     /**
      *
-     * @summary Create a new agent
-     * @param {CreateAgentRequest} createAgentRequest
+     * @summary Deletes a agent
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    agentCreate: (createAgentRequest: CreateAgentRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    agentDelete: (id: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
     /**
      *
-     * @summary Deletes a agent
-     * @param {string} id
+     * @summary Registers a new agent
+     * @param {CreateAgentRequest} createAgentRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    agentDelete: (id: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    agentRegister: (createAgentRequest: CreateAgentRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
     /**
      *
      * @summary Update a agent
@@ -4882,7 +5718,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
      *
      * @summary Gets all or specific set of agents
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -4898,7 +5734,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     /**
      *
      * @summary Deletes multiple agents
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -4914,7 +5750,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     /**
      *
      * @summary Gets a context
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -4930,7 +5766,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     /**
      *
      * @summary Deletes a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -4947,7 +5783,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
      *
      * @summary Gets all or specific set of contexts
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -4963,7 +5799,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     /**
      *
      * @summary Deletes multiple contexts
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -4979,7 +5815,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     /**
      *
      * @summary Gets a conversation
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -4991,47 +5827,112 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    conversationCreate: (conversationCreateRequest: ConversationCreateRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    conversationCreate: (conversationCreateRequest: ConversationCreateRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    /**
+     *
+     * @summary Deletes a schedule
+     * @param {string} id id of entity to query
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    conversationDelete: (id: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    /**
+     *
+     * @summary Update a conversation
+     * @param {ConversationUpdateRequest} conversationUpdateRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    conversationUpdate: (conversationUpdateRequest: ConversationUpdateRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    /**
+     *
+     * @summary Gets a customer
+     * @param {string} id id of entity to query
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customer: (id: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    /**
+     *
+     * @summary Creates a new customer
+     * @param {CreateCustomerRequest} createCustomerRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerCreate: (createCustomerRequest: CreateCustomerRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    /**
+     *
+     * @summary Deletes a customer
+     * @param {string} id id of entity to query
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerDelete: (id: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    /**
+     *
+     * @summary Gets a customer group
+     * @param {string} id id of entity to query
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroup: (id: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    /**
+     *
+     * @summary Creates a new customer group
+     * @param {CreateCustomerGroupRequest} createCustomerGroupRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupCreate: (createCustomerGroupRequest: CreateCustomerGroupRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    /**
+     *
+     * @summary Deletes a customer group
+     * @param {string} id id of entity to query
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupDelete: (id: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
     /**
      *
-     * @summary Deletes a schedule
-     * @param {string} id
+     * @summary Updates a customer group
+     * @param {UpdateCustomerGroupRequest} updateCustomerGroupRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    conversationDelete: (id: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    customerGroupUpdate: (updateCustomerGroupRequest: UpdateCustomerGroupRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
     /**
      *
-     * @summary Update a conversation
-     * @param {ConversationUpdateRequest} conversationUpdateRequest
+     * @summary Gets all or specific set of customer groups
+     * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    conversationUpdate: (conversationUpdateRequest: ConversationUpdateRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    customerGroups: (q?: string, id?: Array<string>, options?: AxiosRequestConfig) => Promise<RequestArgs>;
     /**
      *
-     * @summary Gets a customer
-     * @param {string} id
+     * @summary Creates new customer groups
+     * @param {CreateCustomerGroupsRequest} createCustomerGroupsRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    customer: (id: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    customerGroupsCreate: (createCustomerGroupsRequest: CreateCustomerGroupsRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
     /**
      *
-     * @summary Creates a new customer
-     * @param {CreateCustomerRequest} createCustomerRequest
+     * @summary Deletes multiple customer groups
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    customerCreate: (createCustomerRequest: CreateCustomerRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    customerGroupsDelete: (id?: Array<string>, options?: AxiosRequestConfig) => Promise<RequestArgs>;
     /**
      *
-     * @summary Deletes a customer
-     * @param {string} id
+     * @summary Updates multiple customer groups
+     * @param {UpdateCustomerGroupsRequest} updateCustomerGroupsRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    customerDelete: (id: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    customerGroupsUpdate: (updateCustomerGroupsRequest: UpdateCustomerGroupsRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
     /**
      *
      * @summary Updates a customer
@@ -5044,7 +5945,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
      *
      * @summary Gets all or specific set of customers
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5060,7 +5961,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     /**
      *
      * @summary Deletes multiple customers
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5073,6 +5974,46 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
      * @throws {RequiredError}
      */
     customersUpdate: (updateCustomerRequest: UpdateCustomerRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    /**
+     *
+     * @summary Returns information about a specific file.
+     * @param {string} fileId The ID of the file to use for this request
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    file: (fileId: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    /**
+     *
+     * @summary Upload a file that contains document(s) to be used across various endpoints/features. Currently, the size of all the files uploaded by one organization can be up to 1 GB. Please contact us if you need to increase the storage limit.
+     * @param {File} file
+     * @param {string} [purpose] The intended purpose of the uploaded documents.  This allows us to validate the format of the uploaded file.
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    fileCreate: (file: File | Buffer | Blob, purpose?: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    /**
+     *
+     * @summary Delete a file.
+     * @param {string} fileId The ID of the file to use for this request
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    fileDelete: (fileId: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    /**
+     *
+     * @summary Returns the contents of the specified file
+     * @param {string} fileId The ID of the file to use for this request
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    fileDownload: (fileId: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    /**
+     *
+     * @summary Returns a list of files that belong to the user\'s organization.
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    files: (options?: AxiosRequestConfig) => Promise<RequestArgs>;
     /**
      * Generates a message in the agent\'s voice based on the state of the given conversation. This is useful for testing and debugging. The message will not be sent to the conversation, you must run .message() with the body of the generated message to send it to the conversation.
      * @summary Generate a message from conversation
@@ -5092,16 +6033,16 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     /**
      *
      * @summary Get all messages from a conversation
+     * @param {string} id id of entity to query
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    messages: (q?: string, id?: Array<string>, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    messages: (id: string, q?: string, options?: AxiosRequestConfig) => Promise<RequestArgs>;
     /**
      *
      * @summary Get the results of a bulk API operation
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5110,7 +6051,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
      *
      * @summary Gets all or specific set of bulk API operations
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5122,11 +6063,11 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    scheduleCreate: (scheduleCreateRequest: ScheduleCreateRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
+    scheduleConversation: (scheduleCreateRequest: ScheduleCreateRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
     /**
      *
      * @summary Deletes a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5142,7 +6083,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     /**
      *
      * @summary Deletes and cancels a schedule group
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5150,7 +6091,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     /**
      *
      * @summary Gets a schedule group
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5166,7 +6107,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     /**
      *
      * @summary Gets a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5182,7 +6123,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     /**
      *
      * @summary Gets a workflow
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5198,7 +6139,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     /**
      *
      * @summary Deletes a workflow
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5215,7 +6156,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
      *
      * @summary Gets all or specific set of workflows
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5231,7 +6172,7 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     /**
      *
      * @summary Deletes multiple workflows
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5246,34 +6187,34 @@ export declare const Scout9ApiAxiosParamCreator: (configuration?: Configuration)
     workflowsUpdate: (updateWorkflowRequest: UpdateWorkflowRequest, options?: AxiosRequestConfig) => Promise<RequestArgs>;
 };
 /**
- * Scout9Api - functional programming interface
+ * PocketScoutApi - functional programming interface
  * @export
  */
-export declare const Scout9ApiFp: (configuration?: Configuration) => {
+export declare const PocketScoutApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Gets a agent
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
     agent(id: string, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<GetAgentResponse>>;
     /**
      *
-     * @summary Create a new agent
-     * @param {CreateAgentRequest} createAgentRequest
+     * @summary Deletes a agent
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    agentCreate(createAgentRequest: CreateAgentRequest, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<CreateAgentResponse>>;
+    agentDelete(id: string, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<DeleteAgentResponse>>;
     /**
      *
-     * @summary Deletes a agent
-     * @param {string} id
+     * @summary Registers a new agent
+     * @param {CreateAgentRequest} createAgentRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    agentDelete(id: string, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<DeleteAgentResponse>>;
+    agentRegister(createAgentRequest: CreateAgentRequest, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<CreateAgentResponse>>;
     /**
      *
      * @summary Update a agent
@@ -5286,7 +6227,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
      *
      * @summary Gets all or specific set of agents
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5302,7 +6243,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Deletes multiple agents
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5318,7 +6259,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Gets a context
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5334,7 +6275,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Deletes a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5351,7 +6292,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
      *
      * @summary Gets all or specific set of contexts
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5367,7 +6308,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Deletes multiple contexts
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5383,7 +6324,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Gets a conversation
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5399,7 +6340,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Deletes a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5415,7 +6356,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Gets a customer
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5431,11 +6372,76 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Deletes a customer
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
     customerDelete(id: string, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<DeleteCustomerResponse>>;
+    /**
+     *
+     * @summary Gets a customer group
+     * @param {string} id id of entity to query
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroup(id: string, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<GetCustomerGroupResponse>>;
+    /**
+     *
+     * @summary Creates a new customer group
+     * @param {CreateCustomerGroupRequest} createCustomerGroupRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupCreate(createCustomerGroupRequest: CreateCustomerGroupRequest, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<CreateCustomerGroupResponse>>;
+    /**
+     *
+     * @summary Deletes a customer group
+     * @param {string} id id of entity to query
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupDelete(id: string, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<DeleteCustomerGroupResponse>>;
+    /**
+     *
+     * @summary Updates a customer group
+     * @param {UpdateCustomerGroupRequest} updateCustomerGroupRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupUpdate(updateCustomerGroupRequest: UpdateCustomerGroupRequest, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<UpdateCustomerGroupResponse>>;
+    /**
+     *
+     * @summary Gets all or specific set of customer groups
+     * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
+     * @param {Array<string>} [id] ids for the entities this id belongs to
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroups(q?: string, id?: Array<string>, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<Array<ListCustomerGroupsResponseInner>>>;
+    /**
+     *
+     * @summary Creates new customer groups
+     * @param {CreateCustomerGroupsRequest} createCustomerGroupsRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupsCreate(createCustomerGroupsRequest: CreateCustomerGroupsRequest, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<CreateCustomerGroupsResponse>>;
+    /**
+     *
+     * @summary Deletes multiple customer groups
+     * @param {Array<string>} [id] ids for the entities this id belongs to
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupsDelete(id?: Array<string>, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<DeleteCustomerGroupsResponse>>;
+    /**
+     *
+     * @summary Updates multiple customer groups
+     * @param {UpdateCustomerGroupsRequest} updateCustomerGroupsRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupsUpdate(updateCustomerGroupsRequest: UpdateCustomerGroupsRequest, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<UpdateCustomerGroupsResponse>>;
     /**
      *
      * @summary Updates a customer
@@ -5448,7 +6454,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
      *
      * @summary Gets all or specific set of customers
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5464,7 +6470,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Deletes multiple customers
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5477,6 +6483,46 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
      * @throws {RequiredError}
      */
     customersUpdate(updateCustomerRequest: UpdateCustomerRequest, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<UpdateCustomersResponse>>;
+    /**
+     *
+     * @summary Returns information about a specific file.
+     * @param {string} fileId The ID of the file to use for this request
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    file(fileId: string, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<Scout9File>>;
+    /**
+     *
+     * @summary Upload a file that contains document(s) to be used across various endpoints/features. Currently, the size of all the files uploaded by one organization can be up to 1 GB. Please contact us if you need to increase the storage limit.
+     * @param {File} file
+     * @param {string} [purpose] The intended purpose of the uploaded documents.  This allows us to validate the format of the uploaded file.
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    fileCreate(file: File | Buffer | Blob, purpose?: string, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<Scout9File>>;
+    /**
+     *
+     * @summary Delete a file.
+     * @param {string} fileId The ID of the file to use for this request
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    fileDelete(fileId: string, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<DeleteFileResponse>>;
+    /**
+     *
+     * @summary Returns the contents of the specified file
+     * @param {string} fileId The ID of the file to use for this request
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    fileDownload(fileId: string, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<string>>;
+    /**
+     *
+     * @summary Returns a list of files that belong to the user\'s organization.
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    files(options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<ListFilesResponse>>;
     /**
      * Generates a message in the agent\'s voice based on the state of the given conversation. This is useful for testing and debugging. The message will not be sent to the conversation, you must run .message() with the body of the generated message to send it to the conversation.
      * @summary Generate a message from conversation
@@ -5496,16 +6542,16 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Get all messages from a conversation
+     * @param {string} id id of entity to query
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    messages(q?: string, id?: Array<string>, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<Array<MessageGetResponseInner>>>;
+    messages(id: string, q?: string, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<Array<MessageGetResponseInner>>>;
     /**
      *
      * @summary Get the results of a bulk API operation
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5514,7 +6560,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
      *
      * @summary Gets all or specific set of bulk API operations
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5526,11 +6572,11 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    scheduleCreate(scheduleCreateRequest: ScheduleCreateRequest, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<ScheduleCreateResponse>>;
+    scheduleConversation(scheduleCreateRequest: ScheduleCreateRequest, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<ScheduleCreateResponse>>;
     /**
      *
      * @summary Deletes a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5546,7 +6592,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Deletes and cancels a schedule group
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5554,7 +6600,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Gets a schedule group
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5570,7 +6616,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Gets a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5586,7 +6632,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Gets a workflow
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5602,7 +6648,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Deletes a workflow
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5619,7 +6665,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
      *
      * @summary Gets all or specific set of workflows
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5635,7 +6681,7 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     /**
      *
      * @summary Deletes multiple workflows
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5650,34 +6696,34 @@ export declare const Scout9ApiFp: (configuration?: Configuration) => {
     workflowsUpdate(updateWorkflowRequest: UpdateWorkflowRequest, options?: AxiosRequestConfig): Promise<(axios?: AxiosInstance, basePath?: string) => AxiosPromise<UpdateWorkflowsResponse>>;
 };
 /**
- * Scout9Api - factory interface
+ * PocketScoutApi - factory interface
  * @export
  */
-export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?: string, axios?: AxiosInstance) => {
+export declare const PocketScoutApiFactory: (configuration?: Configuration, basePath?: string, axios?: AxiosInstance) => {
     /**
      *
      * @summary Gets a agent
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
     agent(id: string, options?: any): AxiosPromise<GetAgentResponse>;
     /**
      *
-     * @summary Create a new agent
-     * @param {CreateAgentRequest} createAgentRequest
+     * @summary Deletes a agent
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    agentCreate(createAgentRequest: CreateAgentRequest, options?: any): AxiosPromise<CreateAgentResponse>;
+    agentDelete(id: string, options?: any): AxiosPromise<DeleteAgentResponse>;
     /**
      *
-     * @summary Deletes a agent
-     * @param {string} id
+     * @summary Registers a new agent
+     * @param {CreateAgentRequest} createAgentRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    agentDelete(id: string, options?: any): AxiosPromise<DeleteAgentResponse>;
+    agentRegister(createAgentRequest: CreateAgentRequest, options?: any): AxiosPromise<CreateAgentResponse>;
     /**
      *
      * @summary Update a agent
@@ -5690,7 +6736,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
      *
      * @summary Gets all or specific set of agents
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5706,7 +6752,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Deletes multiple agents
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5722,7 +6768,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Gets a context
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5738,7 +6784,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Deletes a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5755,7 +6801,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
      *
      * @summary Gets all or specific set of contexts
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5771,7 +6817,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Deletes multiple contexts
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5787,7 +6833,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Gets a conversation
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5803,7 +6849,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Deletes a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5819,7 +6865,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Gets a customer
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5835,11 +6881,76 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Deletes a customer
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
     customerDelete(id: string, options?: any): AxiosPromise<DeleteCustomerResponse>;
+    /**
+     *
+     * @summary Gets a customer group
+     * @param {string} id id of entity to query
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroup(id: string, options?: any): AxiosPromise<GetCustomerGroupResponse>;
+    /**
+     *
+     * @summary Creates a new customer group
+     * @param {CreateCustomerGroupRequest} createCustomerGroupRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupCreate(createCustomerGroupRequest: CreateCustomerGroupRequest, options?: any): AxiosPromise<CreateCustomerGroupResponse>;
+    /**
+     *
+     * @summary Deletes a customer group
+     * @param {string} id id of entity to query
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupDelete(id: string, options?: any): AxiosPromise<DeleteCustomerGroupResponse>;
+    /**
+     *
+     * @summary Updates a customer group
+     * @param {UpdateCustomerGroupRequest} updateCustomerGroupRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupUpdate(updateCustomerGroupRequest: UpdateCustomerGroupRequest, options?: any): AxiosPromise<UpdateCustomerGroupResponse>;
+    /**
+     *
+     * @summary Gets all or specific set of customer groups
+     * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
+     * @param {Array<string>} [id] ids for the entities this id belongs to
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroups(q?: string, id?: Array<string>, options?: any): AxiosPromise<Array<ListCustomerGroupsResponseInner>>;
+    /**
+     *
+     * @summary Creates new customer groups
+     * @param {CreateCustomerGroupsRequest} createCustomerGroupsRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupsCreate(createCustomerGroupsRequest: CreateCustomerGroupsRequest, options?: any): AxiosPromise<CreateCustomerGroupsResponse>;
+    /**
+     *
+     * @summary Deletes multiple customer groups
+     * @param {Array<string>} [id] ids for the entities this id belongs to
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupsDelete(id?: Array<string>, options?: any): AxiosPromise<DeleteCustomerGroupsResponse>;
+    /**
+     *
+     * @summary Updates multiple customer groups
+     * @param {UpdateCustomerGroupsRequest} updateCustomerGroupsRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    customerGroupsUpdate(updateCustomerGroupsRequest: UpdateCustomerGroupsRequest, options?: any): AxiosPromise<UpdateCustomerGroupsResponse>;
     /**
      *
      * @summary Updates a customer
@@ -5852,7 +6963,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
      *
      * @summary Gets all or specific set of customers
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5868,7 +6979,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Deletes multiple customers
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5881,6 +6992,46 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
      * @throws {RequiredError}
      */
     customersUpdate(updateCustomerRequest: UpdateCustomerRequest, options?: any): AxiosPromise<UpdateCustomersResponse>;
+    /**
+     *
+     * @summary Returns information about a specific file.
+     * @param {string} fileId The ID of the file to use for this request
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    file(fileId: string, options?: any): AxiosPromise<Scout9File>;
+    /**
+     *
+     * @summary Upload a file that contains document(s) to be used across various endpoints/features. Currently, the size of all the files uploaded by one organization can be up to 1 GB. Please contact us if you need to increase the storage limit.
+     * @param {File} file
+     * @param {string} [purpose] The intended purpose of the uploaded documents.  This allows us to validate the format of the uploaded file.
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    fileCreate(file: File | Buffer | Blob, purpose?: string, options?: any): AxiosPromise<Scout9File>;
+    /**
+     *
+     * @summary Delete a file.
+     * @param {string} fileId The ID of the file to use for this request
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    fileDelete(fileId: string, options?: any): AxiosPromise<DeleteFileResponse>;
+    /**
+     *
+     * @summary Returns the contents of the specified file
+     * @param {string} fileId The ID of the file to use for this request
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    fileDownload(fileId: string, options?: any): AxiosPromise<string>;
+    /**
+     *
+     * @summary Returns a list of files that belong to the user\'s organization.
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     */
+    files(options?: any): AxiosPromise<ListFilesResponse>;
     /**
      * Generates a message in the agent\'s voice based on the state of the given conversation. This is useful for testing and debugging. The message will not be sent to the conversation, you must run .message() with the body of the generated message to send it to the conversation.
      * @summary Generate a message from conversation
@@ -5900,16 +7051,16 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Get all messages from a conversation
+     * @param {string} id id of entity to query
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    messages(q?: string, id?: Array<string>, options?: any): AxiosPromise<Array<MessageGetResponseInner>>;
+    messages(id: string, q?: string, options?: any): AxiosPromise<Array<MessageGetResponseInner>>;
     /**
      *
      * @summary Get the results of a bulk API operation
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5918,7 +7069,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
      *
      * @summary Gets all or specific set of bulk API operations
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5930,11 +7081,11 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
-    scheduleCreate(scheduleCreateRequest: ScheduleCreateRequest, options?: any): AxiosPromise<ScheduleCreateResponse>;
+    scheduleConversation(scheduleCreateRequest: ScheduleCreateRequest, options?: any): AxiosPromise<ScheduleCreateResponse>;
     /**
      *
      * @summary Deletes a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5950,7 +7101,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Deletes and cancels a schedule group
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5958,7 +7109,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Gets a schedule group
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5974,7 +7125,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Gets a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -5990,7 +7141,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Gets a workflow
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -6006,7 +7157,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Deletes a workflow
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -6023,7 +7174,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
      *
      * @summary Gets all or specific set of workflows
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -6039,7 +7190,7 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     /**
      *
      * @summary Deletes multiple workflows
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
      */
@@ -6054,56 +7205,56 @@ export declare const Scout9ApiFactory: (configuration?: Configuration, basePath?
     workflowsUpdate(updateWorkflowRequest: UpdateWorkflowRequest, options?: any): AxiosPromise<UpdateWorkflowsResponse>;
 };
 /**
- * Scout9Api - object-oriented interface
+ * PocketScoutApi - object-oriented interface
  * @export
- * @class Scout9Api
+ * @class PocketScoutApi
  * @extends {BaseAPI}
  */
-export declare class Scout9Api extends BaseAPI {
+export declare class PocketScoutApi extends BaseAPI {
     /**
      *
      * @summary Gets a agent
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     agent(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<GetAgentResponse, any>>;
     /**
      *
-     * @summary Create a new agent
-     * @param {CreateAgentRequest} createAgentRequest
+     * @summary Deletes a agent
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
-    agentCreate(createAgentRequest: CreateAgentRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<CreateAgentResponse, any>>;
+    agentDelete(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<DeleteAgentResponse, any>>;
     /**
      *
-     * @summary Deletes a agent
-     * @param {string} id
+     * @summary Registers a new agent
+     * @param {CreateAgentRequest} createAgentRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
-    agentDelete(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<DeleteAgentResponse, any>>;
+    agentRegister(createAgentRequest: CreateAgentRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<CreateAgentResponse, any>>;
     /**
      *
      * @summary Update a agent
      * @param {UpdateAgentRequest} updateAgentRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     agentUpdate(updateAgentRequest: UpdateAgentRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<UpdateAgentResponse, any>>;
     /**
      *
      * @summary Gets all or specific set of agents
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     agents(q?: string, id?: Array<string>, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ListAgentsResponseInner[], any>>;
     /**
@@ -6112,16 +7263,16 @@ export declare class Scout9Api extends BaseAPI {
      * @param {CreateAgentsRequest} createAgentsRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     agentsCreate(createAgentsRequest: CreateAgentsRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<CreateAgentsResponse, any>>;
     /**
      *
      * @summary Deletes multiple agents
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     agentsDelete(id?: Array<string>, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<DeleteAgentsResponse, any>>;
     /**
@@ -6130,16 +7281,16 @@ export declare class Scout9Api extends BaseAPI {
      * @param {UpdateAgentsRequest} updateAgentsRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     agentsUpdate(updateAgentsRequest: UpdateAgentsRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<UpdateAgentsResponse, any>>;
     /**
      *
      * @summary Gets a context
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     context(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<GetContextResponse, any>>;
     /**
@@ -6148,16 +7299,16 @@ export declare class Scout9Api extends BaseAPI {
      * @param {CreateContextRequest} createContextRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     contextCreate(createContextRequest: CreateContextRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<CreateContextResponse, any>>;
     /**
      *
      * @summary Deletes a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     contextDelete(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<DeleteContextResponse, any>>;
     /**
@@ -6166,17 +7317,17 @@ export declare class Scout9Api extends BaseAPI {
      * @param {UpdateContextRequest} updateContextRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     contextUpdate(updateContextRequest: UpdateContextRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<UpdateContextResponse, any>>;
     /**
      *
      * @summary Gets all or specific set of contexts
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     contexts(q?: string, id?: Array<string>, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ListContextsResponseInner[], any>>;
     /**
@@ -6185,16 +7336,16 @@ export declare class Scout9Api extends BaseAPI {
      * @param {CreateContextsRequest} createContextsRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     contextsCreate(createContextsRequest: CreateContextsRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<CreateContextsResponse, any>>;
     /**
      *
      * @summary Deletes multiple contexts
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     contextsDelete(id?: Array<string>, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<DeleteContextsResponse, any>>;
     /**
@@ -6203,16 +7354,16 @@ export declare class Scout9Api extends BaseAPI {
      * @param {UpdateContextRequest} updateContextRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     contextsUpdate(updateContextRequest: UpdateContextRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<UpdateContextsResponse, any>>;
     /**
      *
      * @summary Gets a conversation
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     conversation(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ConversationGetResponse, any>>;
     /**
@@ -6221,16 +7372,16 @@ export declare class Scout9Api extends BaseAPI {
      * @param {ConversationCreateRequest} conversationCreateRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     conversationCreate(conversationCreateRequest: ConversationCreateRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ConversationCreateResponse, any>>;
     /**
      *
      * @summary Deletes a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     conversationDelete(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ConversationRemoveResponse, any>>;
     /**
@@ -6239,16 +7390,16 @@ export declare class Scout9Api extends BaseAPI {
      * @param {ConversationUpdateRequest} conversationUpdateRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     conversationUpdate(conversationUpdateRequest: ConversationUpdateRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ConversationUpdateResponse, any>>;
     /**
      *
      * @summary Gets a customer
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     customer(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<GetCustomerResponse, any>>;
     /**
@@ -6257,35 +7408,108 @@ export declare class Scout9Api extends BaseAPI {
      * @param {CreateCustomerRequest} createCustomerRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     customerCreate(createCustomerRequest: CreateCustomerRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<CreateCustomerResponse, any>>;
     /**
      *
      * @summary Deletes a customer
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     customerDelete(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<DeleteCustomerResponse, any>>;
+    /**
+     *
+     * @summary Gets a customer group
+     * @param {string} id id of entity to query
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     * @memberof PocketScoutApi
+     */
+    customerGroup(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<GetCustomerGroupResponse, any>>;
+    /**
+     *
+     * @summary Creates a new customer group
+     * @param {CreateCustomerGroupRequest} createCustomerGroupRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     * @memberof PocketScoutApi
+     */
+    customerGroupCreate(createCustomerGroupRequest: CreateCustomerGroupRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<CreateCustomerGroupResponse, any>>;
+    /**
+     *
+     * @summary Deletes a customer group
+     * @param {string} id id of entity to query
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     * @memberof PocketScoutApi
+     */
+    customerGroupDelete(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<DeleteCustomerGroupResponse, any>>;
+    /**
+     *
+     * @summary Updates a customer group
+     * @param {UpdateCustomerGroupRequest} updateCustomerGroupRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     * @memberof PocketScoutApi
+     */
+    customerGroupUpdate(updateCustomerGroupRequest: UpdateCustomerGroupRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<UpdateCustomerGroupResponse, any>>;
+    /**
+     *
+     * @summary Gets all or specific set of customer groups
+     * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
+     * @param {Array<string>} [id] ids for the entities this id belongs to
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     * @memberof PocketScoutApi
+     */
+    customerGroups(q?: string, id?: Array<string>, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ListCustomerGroupsResponseInner[], any>>;
+    /**
+     *
+     * @summary Creates new customer groups
+     * @param {CreateCustomerGroupsRequest} createCustomerGroupsRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     * @memberof PocketScoutApi
+     */
+    customerGroupsCreate(createCustomerGroupsRequest: CreateCustomerGroupsRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<CreateCustomerGroupsResponse, any>>;
+    /**
+     *
+     * @summary Deletes multiple customer groups
+     * @param {Array<string>} [id] ids for the entities this id belongs to
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     * @memberof PocketScoutApi
+     */
+    customerGroupsDelete(id?: Array<string>, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<DeleteCustomerGroupsResponse, any>>;
+    /**
+     *
+     * @summary Updates multiple customer groups
+     * @param {UpdateCustomerGroupsRequest} updateCustomerGroupsRequest
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     * @memberof PocketScoutApi
+     */
+    customerGroupsUpdate(updateCustomerGroupsRequest: UpdateCustomerGroupsRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<UpdateCustomerGroupsResponse, any>>;
     /**
      *
      * @summary Updates a customer
      * @param {UpdateCustomerRequest} updateCustomerRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     customerUpdate(updateCustomerRequest: UpdateCustomerRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<UpdateCustomerResponse, any>>;
     /**
      *
      * @summary Gets all or specific set of customers
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     customers(q?: string, id?: Array<string>, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ListCustomersResponseInner[], any>>;
     /**
@@ -6294,16 +7518,16 @@ export declare class Scout9Api extends BaseAPI {
      * @param {CreateCustomersRequest} createCustomersRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     customersCreate(createCustomersRequest: CreateCustomersRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<CreateCustomersResponse, any>>;
     /**
      *
      * @summary Deletes multiple customers
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     customersDelete(id?: Array<string>, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<DeleteCustomersResponse, any>>;
     /**
@@ -6312,16 +7536,61 @@ export declare class Scout9Api extends BaseAPI {
      * @param {UpdateCustomerRequest} updateCustomerRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     customersUpdate(updateCustomerRequest: UpdateCustomerRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<UpdateCustomersResponse, any>>;
+    /**
+     *
+     * @summary Returns information about a specific file.
+     * @param {string} fileId The ID of the file to use for this request
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     * @memberof PocketScoutApi
+     */
+    file(fileId: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<Scout9File, any>>;
+    /**
+     *
+     * @summary Upload a file that contains document(s) to be used across various endpoints/features. Currently, the size of all the files uploaded by one organization can be up to 1 GB. Please contact us if you need to increase the storage limit.
+     * @param {File} file
+     * @param {string} [purpose] The intended purpose of the uploaded documents.  This allows us to validate the format of the uploaded file.
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     * @memberof PocketScoutApi
+     */
+    fileCreate(file: File | Buffer | Blob, purpose?: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<Scout9File, any>>;
+    /**
+     *
+     * @summary Delete a file.
+     * @param {string} fileId The ID of the file to use for this request
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     * @memberof PocketScoutApi
+     */
+    fileDelete(fileId: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<DeleteFileResponse, any>>;
+    /**
+     *
+     * @summary Returns the contents of the specified file
+     * @param {string} fileId The ID of the file to use for this request
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     * @memberof PocketScoutApi
+     */
+    fileDownload(fileId: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<string, any>>;
+    /**
+     *
+     * @summary Returns a list of files that belong to the user\'s organization.
+     * @param {*} [options] Override http request option.
+     * @throws {RequiredError}
+     * @memberof PocketScoutApi
+     */
+    files(options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ListFilesResponse, any>>;
     /**
      * Generates a message in the agent\'s voice based on the state of the given conversation. This is useful for testing and debugging. The message will not be sent to the conversation, you must run .message() with the body of the generated message to send it to the conversation.
      * @summary Generate a message from conversation
      * @param {GenerateRequest} generateRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     generate(generateRequest: GenerateRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<GenerateResponse, any>>;
     /**
@@ -6330,36 +7599,36 @@ export declare class Scout9Api extends BaseAPI {
      * @param {MessageCreateRequest} messageCreateRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     message(messageCreateRequest: MessageCreateRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<MessageCreateResponse, any>>;
     /**
      *
      * @summary Get all messages from a conversation
+     * @param {string} id id of entity to query
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
-    messages(q?: string, id?: Array<string>, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<MessageGetResponseInner[], any>>;
+    messages(id: string, q?: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<MessageGetResponseInner[], any>>;
     /**
      *
      * @summary Get the results of a bulk API operation
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     operation(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<GetApiOperationResponse, any>>;
     /**
      *
      * @summary Gets all or specific set of bulk API operations
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     operations(q?: string, id?: Array<string>, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ListApiOperationsResponseInner[], any>>;
     /**
@@ -6368,16 +7637,16 @@ export declare class Scout9Api extends BaseAPI {
      * @param {ScheduleCreateRequest} scheduleCreateRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
-    scheduleCreate(scheduleCreateRequest: ScheduleCreateRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ScheduleCreateResponse, any>>;
+    scheduleConversation(scheduleCreateRequest: ScheduleCreateRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ScheduleCreateResponse, any>>;
     /**
      *
      * @summary Deletes a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     scheduleDelete(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ScheduleRemoveResponse, any>>;
     /**
@@ -6386,25 +7655,25 @@ export declare class Scout9Api extends BaseAPI {
      * @param {ScheduleGroupCreateRequest} scheduleGroupCreateRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     scheduleGroupCreate(scheduleGroupCreateRequest: ScheduleGroupCreateRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ScheduleGroupCreateResponse, any>>;
     /**
      *
      * @summary Deletes and cancels a schedule group
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     scheduleGroupDelete(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ScheduleGroupRemoveResponse, any>>;
     /**
      *
      * @summary Gets a schedule group
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     scheduleGroupRetrieve(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ScheduleGroupGetResponse, any>>;
     /**
@@ -6413,16 +7682,16 @@ export declare class Scout9Api extends BaseAPI {
      * @param {ScheduleGroupUpdateRequest} scheduleGroupUpdateRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     scheduleGroupUpdate(scheduleGroupUpdateRequest: ScheduleGroupUpdateRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ScheduleGroupUpdateResponse, any>>;
     /**
      *
      * @summary Gets a schedule
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     scheduleRetrieve(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ScheduleCreateResponse, any>>;
     /**
@@ -6431,16 +7700,16 @@ export declare class Scout9Api extends BaseAPI {
      * @param {ScheduleUpdateRequest} scheduleUpdateRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     scheduleUpdate(scheduleUpdateRequest: ScheduleUpdateRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ScheduleUpdateResponse, any>>;
     /**
      *
      * @summary Gets a workflow
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     workflow(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<GetWorkflowResponse, any>>;
     /**
@@ -6449,16 +7718,16 @@ export declare class Scout9Api extends BaseAPI {
      * @param {CreateWorkflowRequest} createWorkflowRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     workflowCreate(createWorkflowRequest: CreateWorkflowRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<CreateWorkflowResponse, any>>;
     /**
      *
      * @summary Deletes a workflow
-     * @param {string} id
+     * @param {string} id id of entity to query
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     workflowDelete(id: string, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<DeleteWorkflowResponse, any>>;
     /**
@@ -6467,17 +7736,17 @@ export declare class Scout9Api extends BaseAPI {
      * @param {UpdateWorkflowRequest} updateWorkflowRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     workflowUpdate(updateWorkflowRequest: UpdateWorkflowRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<UpdateWorkflowResponse, any>>;
     /**
      *
      * @summary Gets all or specific set of workflows
      * @param {string} [q] Query search string to filter results ({field},{operator},{value}) (example firstName,equals,Patrick)
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     workflows(q?: string, id?: Array<string>, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<ListWorkflowsResponseInner[], any>>;
     /**
@@ -6486,16 +7755,16 @@ export declare class Scout9Api extends BaseAPI {
      * @param {CreateWorkflowsRequest} createWorkflowsRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     workflowsCreate(createWorkflowsRequest: CreateWorkflowsRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<CreateWorkflowsResponse, any>>;
     /**
      *
      * @summary Deletes multiple workflows
-     * @param {Array<string>} [id]
+     * @param {Array<string>} [id] ids for the entities this id belongs to
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     workflowsDelete(id?: Array<string>, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<DeleteWorkflowsResponse, any>>;
     /**
@@ -6504,7 +7773,7 @@ export declare class Scout9Api extends BaseAPI {
      * @param {UpdateWorkflowRequest} updateWorkflowRequest
      * @param {*} [options] Override http request option.
      * @throws {RequiredError}
-     * @memberof Scout9Api
+     * @memberof PocketScoutApi
      */
     workflowsUpdate(updateWorkflowRequest: UpdateWorkflowRequest, options?: AxiosRequestConfig): Promise<import("axios").AxiosResponse<UpdateWorkflowsResponse, any>>;
 }