@scout9/admin 1.0.0-alpha.0.0.67 → 1.0.0-alpha.0.0.69

package/build/api.d.ts

@@ -605,12 +605,30 @@ export interface ContextualizerResponse {
  * @interface Conversation
  */
 export interface Conversation {
+    /**
+     * Conversation document id. Public/admin clients may receive this field; middleware does not store it inside the Firestore document body.
+     * @type {string}
+     * @memberof Conversation
+     */
+    '$id'?: string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof Conversation
+     */
+    '$business': string;
     /**
      * Default agent persona id assigned to the conversation(s)
      * @type {string}
      * @memberof Conversation
      */
     '$agent': string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof Conversation
+     */
+    '$customer': string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -619,80 +637,158 @@ export interface Conversation {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
+     * @memberof Conversation
+     */
+    'channel': ConversationChannel;
+    /**
+     *
+     * @type {ConversationChannelProps}
+     * @memberof Conversation
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
      * @memberof Conversation
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'locked'?: boolean | null;
     /**
-     * User for this conversation
+     * Machine-readable lock reason.
      * @type {string}
      * @memberof Conversation
      */
-    '$user': string;
+    'lockCode'?: ConversationLockCodeEnum;
     /**
-     * Customer this conversation is with (use $user instead)
+     * Human-readable locked reason.
      * @type {string}
      * @memberof Conversation
-     * @deprecated
      */
-    '$customer'?: string;
+    'lockedReason'?: string | null;
     /**
-     *
-     * @type {ConversationEnvironment}
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
      * @memberof Conversation
      */
-    'environment': ConversationEnvironment;
+    'lockAttempts'?: number | null;
     /**
-     * Whether this conversation is a test or not
-     * @type {boolean}
+     * Contact that received a forward handoff.
+     * @type {string}
      * @memberof Conversation
      */
-    'test'?: boolean;
-}
-/**
- *
- * @export
- * @interface ConversationAllOf
- */
-export interface ConversationAllOf {
+    'forwardedTo'?: string | null;
     /**
-     * User for this conversation
+     * ISO 8601 datetime string for when the conversation was forwarded.
      * @type {string}
-     * @memberof ConversationAllOf
+     * @memberof Conversation
      */
-    '$user': string;
+    'forwarded'?: string | null;
     /**
-     * Customer this conversation is with (use $user instead)
+     * Operator or workflow note attached to the forward.
      * @type {string}
-     * @memberof ConversationAllOf
-     * @deprecated
+     * @memberof Conversation
      */
-    '$customer'?: string;
+    'forwardNote'?: string | null;
     /**
-     *
-     * @type {ConversationEnvironment}
-     * @memberof ConversationAllOf
+     * ISO 8601 datetime string for when this conversation was initiated.
+     * @type {string}
+     * @memberof Conversation
      */
-    'environment': ConversationEnvironment;
+    'initiated'?: string;
     /**
-     * Whether this conversation is a test or not
-     * @type {boolean}
-     * @memberof ConversationAllOf
+     * Detected intent attached at conversation start or first customer message.
+     * @type {string}
+     * @memberof Conversation
+     */
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof Conversation
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof Conversation
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof Conversation
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof Conversation
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
+     * @memberof Conversation
+     */
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
+     * @memberof Conversation
      */
-    'test'?: boolean;
+    'ingress'?: ConversationIngressEnum;
 }
+export declare const ConversationLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ConversationLockCodeEnum = typeof ConversationLockCodeEnum[keyof typeof ConversationLockCodeEnum];
+export declare const ConversationIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ConversationIngressEnum = typeof ConversationIngressEnum[keyof typeof ConversationIngressEnum];
 /**
  * Base props all conversation types will have
  * @export
  * @interface ConversationBase
  */
 export interface ConversationBase {
+    /**
+     * Conversation document id. Public/admin clients may receive this field; middleware does not store it inside the Firestore document body.
+     * @type {string}
+     * @memberof ConversationBase
+     */
+    '$id'?: string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof ConversationBase
+     */
+    '$business'?: string;
     /**
      * Default agent persona id assigned to the conversation(s)
      * @type {string}
      * @memberof ConversationBase
      */
     '$agent'?: string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ConversationBase
+     */
+    '$customer'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -701,30 +797,184 @@ export interface ConversationBase {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
+     * @memberof ConversationBase
+     */
+    'channel'?: ConversationChannel;
+    /**
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ConversationBase
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
+     * @memberof ConversationBase
+     */
+    'locked'?: boolean | null;
+    /**
+     * Machine-readable lock reason.
+     * @type {string}
+     * @memberof ConversationBase
+     */
+    'lockCode'?: ConversationBaseLockCodeEnum;
+    /**
+     * Human-readable locked reason.
+     * @type {string}
+     * @memberof ConversationBase
+     */
+    'lockedReason'?: string | null;
+    /**
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
+     * @memberof ConversationBase
+     */
+    'lockAttempts'?: number | null;
+    /**
+     * Contact that received a forward handoff.
+     * @type {string}
+     * @memberof ConversationBase
+     */
+    'forwardedTo'?: string | null;
+    /**
+     * ISO 8601 datetime string for when the conversation was forwarded.
+     * @type {string}
+     * @memberof ConversationBase
+     */
+    'forwarded'?: string | null;
+    /**
+     * Operator or workflow note attached to the forward.
+     * @type {string}
+     * @memberof ConversationBase
+     */
+    'forwardNote'?: string | null;
+    /**
+     * ISO 8601 datetime string for when this conversation was initiated.
+     * @type {string}
+     * @memberof ConversationBase
+     */
+    'initiated'?: string;
+    /**
+     * Detected intent attached at conversation start or first customer message.
+     * @type {string}
+     * @memberof ConversationBase
+     */
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ConversationBase
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ConversationBase
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationBase
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationBase
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationBase
+     */
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
      * @memberof ConversationBase
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'ingress'?: ConversationBaseIngressEnum;
 }
+export declare const ConversationBaseLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ConversationBaseLockCodeEnum = typeof ConversationBaseLockCodeEnum[keyof typeof ConversationBaseLockCodeEnum];
+export declare const ConversationBaseIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ConversationBaseIngressEnum = typeof ConversationBaseIngressEnum[keyof typeof ConversationBaseIngressEnum];
+/**
+ * Canonical channel that initiated and should continue the customer conversation.
+ * @export
+ * @enum {string}
+ */
+export declare const ConversationChannel: {
+    readonly Web: "web";
+    readonly DemoPhoneTest: "demo_phone_test";
+    readonly SmsPhone: "sms_phone";
+    readonly Outlook: "outlook";
+    readonly Gmail: "gmail";
+    readonly Iphone: "iphone";
+    readonly Android: "android";
+    readonly Teams: "teams";
+    readonly Discord: "discord";
+    readonly Whatsapp: "whatsapp";
+};
+export type ConversationChannel = typeof ConversationChannel[keyof typeof ConversationChannel];
 /**
- * Environment properties for the conversation
+ * Channel-specific properties needed to continue a conversation on its canonical channel.
  * @export
- * @interface ConversationBaseEnvironmentProps
+ * @interface ConversationChannelProps
  */
-export interface ConversationBaseEnvironmentProps {
+export interface ConversationChannelProps {
+    [key: string]: any;
     /**
-     * HTML subject line
+     * Subject line for email-style channels such as Gmail and Outlook.
      * @type {string}
-     * @memberof ConversationBaseEnvironmentProps
+     * @memberof ConversationChannelProps
      */
     'subject'?: string;
     /**
-     * Used to sync email messages with the conversation
+     * Provider thread id used to sync Gmail/Outlook channel messages with this conversation.
      * @type {string}
-     * @memberof ConversationBaseEnvironmentProps
+     * @memberof ConversationChannelProps
      */
     'platformEmailThreadId'?: string;
+    /**
+     * Twilio message sid that initiated this conversation.
+     * @type {string}
+     * @memberof ConversationChannelProps
+     */
+    'smsMessageSid'?: string;
+    /**
+     * Persisted channel-resolution path used for the current conversation.
+     * @type {string}
+     * @memberof ConversationChannelProps
+     */
+    'channelResolutionPath'?: ConversationChannelPropsChannelResolutionPathEnum;
 }
+export declare const ConversationChannelPropsChannelResolutionPathEnum: {
+    readonly Production: "twilio_production";
+    readonly LegacyPmt: "twilio_legacy_pmt";
+    readonly FreeBridge: "twilio_free_bridge";
+};
+export type ConversationChannelPropsChannelResolutionPathEnum = typeof ConversationChannelPropsChannelResolutionPathEnum[keyof typeof ConversationChannelPropsChannelResolutionPathEnum];
 /**
  *
  * @export
@@ -767,13 +1017,6 @@ export interface ConversationContextField {
      * @memberof ConversationContextField
      */
     'logic'?: Logic;
-    /**
-     * The conditions of the conversation
-     * @type {Array<ConversationContextGroup>}
-     * @memberof ConversationContextField
-     * @deprecated
-     */
-    'conditions'?: Array<ConversationContextGroup>;
     /**
      * The triggers of the conversation
      * @type {Array<string>}
@@ -887,12 +1130,30 @@ export type ConversationContextValueOneOfInner = boolean | number | string;
  * @interface ConversationCreateRequest
  */
 export interface ConversationCreateRequest {
+    /**
+     * Conversation document id. Public/admin clients may receive this field; middleware does not store it inside the Firestore document body.
+     * @type {string}
+     * @memberof ConversationCreateRequest
+     */
+    '$id'?: string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof ConversationCreateRequest
+     */
+    '$business': string;
     /**
      * Default agent persona id assigned to the conversation(s)
      * @type {string}
      * @memberof ConversationCreateRequest
      */
     '$agent': string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ConversationCreateRequest
+     */
+    '$customer': string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -901,35 +1162,112 @@ export interface ConversationCreateRequest {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
+     * @memberof ConversationCreateRequest
+     */
+    'channel': ConversationChannel;
+    /**
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ConversationCreateRequest
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
      * @memberof ConversationCreateRequest
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'locked'?: boolean | null;
     /**
-     * User for this conversation
+     * Machine-readable lock reason.
      * @type {string}
      * @memberof ConversationCreateRequest
      */
-    '$user': string;
+    'lockCode'?: ConversationCreateRequestLockCodeEnum;
     /**
-     * Customer this conversation is with (use $user instead)
+     * Human-readable locked reason.
      * @type {string}
      * @memberof ConversationCreateRequest
-     * @deprecated
      */
-    '$customer'?: string;
+    'lockedReason'?: string | null;
     /**
-     *
-     * @type {ConversationEnvironment}
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
      * @memberof ConversationCreateRequest
      */
-    'environment': ConversationEnvironment;
+    'lockAttempts'?: number | null;
     /**
-     * Whether this conversation is a test or not
-     * @type {boolean}
+     * Contact that received a forward handoff.
+     * @type {string}
+     * @memberof ConversationCreateRequest
+     */
+    'forwardedTo'?: string | null;
+    /**
+     * ISO 8601 datetime string for when the conversation was forwarded.
+     * @type {string}
+     * @memberof ConversationCreateRequest
+     */
+    'forwarded'?: string | null;
+    /**
+     * Operator or workflow note attached to the forward.
+     * @type {string}
+     * @memberof ConversationCreateRequest
+     */
+    'forwardNote'?: string | null;
+    /**
+     * ISO 8601 datetime string for when this conversation was initiated.
+     * @type {string}
+     * @memberof ConversationCreateRequest
+     */
+    'initiated'?: string;
+    /**
+     * Detected intent attached at conversation start or first customer message.
+     * @type {string}
+     * @memberof ConversationCreateRequest
+     */
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ConversationCreateRequest
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ConversationCreateRequest
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationCreateRequest
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationCreateRequest
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
      * @memberof ConversationCreateRequest
      */
-    'test'?: boolean;
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
+     * @memberof ConversationCreateRequest
+     */
+    'ingress'?: ConversationCreateRequestIngressEnum;
     /**
      * Appends a prefix to the conversation id, if a conversation id is prefixed with test, or dev, it will mute text messages
      * @type {string}
@@ -937,6 +1275,21 @@ export interface ConversationCreateRequest {
      */
     'idPrefix'?: string;
 }
+export declare const ConversationCreateRequestLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ConversationCreateRequestLockCodeEnum = typeof ConversationCreateRequestLockCodeEnum[keyof typeof ConversationCreateRequestLockCodeEnum];
+export declare const ConversationCreateRequestIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ConversationCreateRequestIngressEnum = typeof ConversationCreateRequestIngressEnum[keyof typeof ConversationCreateRequestIngressEnum];
 /**
  *
  * @export
@@ -1012,29 +1365,36 @@ export interface ConversationCreateResponseAllOf {
      */
     'initiated': string;
 }
-/**
- * Environment this conversation is in (phone, web, or email) - this determines which device to send messages to
- * @export
- * @enum {string}
- */
-export declare const ConversationEnvironment: {
-    readonly Phone: "phone";
-    readonly Web: "web";
-    readonly Email: "email";
-};
-export type ConversationEnvironment = typeof ConversationEnvironment[keyof typeof ConversationEnvironment];
 /**
  *
  * @export
  * @interface ConversationGetResponse
  */
 export interface ConversationGetResponse {
+    /**
+     * The ID of the conversation
+     * @type {string}
+     * @memberof ConversationGetResponse
+     */
+    '$id': string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof ConversationGetResponse
+     */
+    '$business': string;
     /**
      * Default agent persona id assigned to the conversation(s)
      * @type {string}
      * @memberof ConversationGetResponse
      */
     '$agent': string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ConversationGetResponse
+     */
+    '$customer': string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -1043,53 +1403,58 @@ export interface ConversationGetResponse {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
      * @memberof ConversationGetResponse
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'channel': ConversationChannel;
     /**
-     * User for this conversation
-     * @type {string}
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ConversationGetResponse
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
      * @memberof ConversationGetResponse
      */
-    '$user': string;
+    'locked'?: boolean | null;
     /**
-     * Customer this conversation is with (use $user instead)
+     * Machine-readable lock reason.
      * @type {string}
      * @memberof ConversationGetResponse
-     * @deprecated
      */
-    '$customer'?: string;
+    'lockCode'?: ConversationGetResponseLockCodeEnum;
     /**
-     *
-     * @type {ConversationEnvironment}
+     * Human-readable locked reason.
+     * @type {string}
      * @memberof ConversationGetResponse
      */
-    'environment': ConversationEnvironment;
+    'lockedReason'?: string | null;
     /**
-     * Whether this conversation is a test or not
-     * @type {boolean}
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
      * @memberof ConversationGetResponse
      */
-    'test'?: boolean;
+    'lockAttempts'?: number | null;
     /**
-     * The client web url of the conversation
+     * Contact that received a forward handoff.
      * @type {string}
      * @memberof ConversationGetResponse
      */
-    'clientWebUrl'?: string;
+    'forwardedTo'?: string | null;
     /**
-     * The agent web url of the conversation (requires phone two-factor authentication)
+     * ISO 8601 datetime string for when the conversation was forwarded.
      * @type {string}
      * @memberof ConversationGetResponse
      */
-    'agentWebUrl'?: string;
+    'forwarded'?: string | null;
     /**
-     * The agent test web url of the conversation, used for testing the conversation without notifying the customer
+     * Operator or workflow note attached to the forward.
      * @type {string}
      * @memberof ConversationGetResponse
      */
-    'agentTestWebUrl'?: string;
+    'forwardNote'?: string | null;
     /**
      * ISO 8601 date string of when the conversation was initiated
      * @type {string}
@@ -1097,12 +1462,87 @@ export interface ConversationGetResponse {
      */
     'initiated': string;
     /**
-     * The ID of the conversation
+     * Detected intent attached at conversation start or first customer message.
      * @type {string}
      * @memberof ConversationGetResponse
      */
-    '$id': string;
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ConversationGetResponse
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ConversationGetResponse
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationGetResponse
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationGetResponse
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationGetResponse
+     */
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
+     * @memberof ConversationGetResponse
+     */
+    'ingress'?: ConversationGetResponseIngressEnum;
+    /**
+     * The client web url of the conversation
+     * @type {string}
+     * @memberof ConversationGetResponse
+     */
+    'clientWebUrl'?: string;
+    /**
+     * The agent web url of the conversation (requires phone two-factor authentication)
+     * @type {string}
+     * @memberof ConversationGetResponse
+     */
+    'agentWebUrl'?: string;
+    /**
+     * The agent test web url of the conversation, used for testing the conversation without notifying the customer
+     * @type {string}
+     * @memberof ConversationGetResponse
+     */
+    'agentTestWebUrl'?: string;
 }
+export declare const ConversationGetResponseLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ConversationGetResponseLockCodeEnum = typeof ConversationGetResponseLockCodeEnum[keyof typeof ConversationGetResponseLockCodeEnum];
+export declare const ConversationGetResponseIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ConversationGetResponseIngressEnum = typeof ConversationGetResponseIngressEnum[keyof typeof ConversationGetResponseIngressEnum];
 /**
  *
  * @export
@@ -1178,12 +1618,30 @@ export interface ConversationScheduleParams {
  * @interface ConversationUpdateRequest
  */
 export interface ConversationUpdateRequest {
+    /**
+     * The ID of the conversation to update
+     * @type {string}
+     * @memberof ConversationUpdateRequest
+     */
+    '$id': string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof ConversationUpdateRequest
+     */
+    '$business'?: string;
     /**
      * Default agent persona id assigned to the conversation(s)
      * @type {string}
      * @memberof ConversationUpdateRequest
      */
     '$agent'?: string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ConversationUpdateRequest
+     */
+    '$customer'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -1192,17 +1650,128 @@ export interface ConversationUpdateRequest {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
      * @memberof ConversationUpdateRequest
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'channel'?: ConversationChannel;
     /**
-     * The ID of the conversation to update
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ConversationUpdateRequest
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
+     * @memberof ConversationUpdateRequest
+     */
+    'locked'?: boolean | null;
+    /**
+     * Machine-readable lock reason.
      * @type {string}
      * @memberof ConversationUpdateRequest
      */
-    '$id': string;
+    'lockCode'?: ConversationUpdateRequestLockCodeEnum;
+    /**
+     * Human-readable locked reason.
+     * @type {string}
+     * @memberof ConversationUpdateRequest
+     */
+    'lockedReason'?: string | null;
+    /**
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
+     * @memberof ConversationUpdateRequest
+     */
+    'lockAttempts'?: number | null;
+    /**
+     * Contact that received a forward handoff.
+     * @type {string}
+     * @memberof ConversationUpdateRequest
+     */
+    'forwardedTo'?: string | null;
+    /**
+     * ISO 8601 datetime string for when the conversation was forwarded.
+     * @type {string}
+     * @memberof ConversationUpdateRequest
+     */
+    'forwarded'?: string | null;
+    /**
+     * Operator or workflow note attached to the forward.
+     * @type {string}
+     * @memberof ConversationUpdateRequest
+     */
+    'forwardNote'?: string | null;
+    /**
+     * ISO 8601 datetime string for when this conversation was initiated.
+     * @type {string}
+     * @memberof ConversationUpdateRequest
+     */
+    'initiated'?: string;
+    /**
+     * Detected intent attached at conversation start or first customer message.
+     * @type {string}
+     * @memberof ConversationUpdateRequest
+     */
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ConversationUpdateRequest
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ConversationUpdateRequest
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationUpdateRequest
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationUpdateRequest
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationUpdateRequest
+     */
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
+     * @memberof ConversationUpdateRequest
+     */
+    'ingress'?: ConversationUpdateRequestIngressEnum;
 }
+export declare const ConversationUpdateRequestLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ConversationUpdateRequestLockCodeEnum = typeof ConversationUpdateRequestLockCodeEnum[keyof typeof ConversationUpdateRequestLockCodeEnum];
+export declare const ConversationUpdateRequestIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ConversationUpdateRequestIngressEnum = typeof ConversationUpdateRequestIngressEnum[keyof typeof ConversationUpdateRequestIngressEnum];
 /**
  *
  * @export
@@ -1272,12 +1841,30 @@ export interface ConversationUrls {
  * @interface ConversationWithId
  */
 export interface ConversationWithId {
+    /**
+     * The ID of the conversation
+     * @type {string}
+     * @memberof ConversationWithId
+     */
+    '$id': string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof ConversationWithId
+     */
+    '$business': string;
     /**
      * Default agent persona id assigned to the conversation(s)
      * @type {string}
      * @memberof ConversationWithId
      */
     '$agent': string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ConversationWithId
+     */
+    '$customer': string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -1286,42 +1873,128 @@ export interface ConversationWithId {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
+     * @memberof ConversationWithId
+     */
+    'channel': ConversationChannel;
+    /**
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ConversationWithId
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
      * @memberof ConversationWithId
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'locked'?: boolean | null;
     /**
-     * User for this conversation
+     * Machine-readable lock reason.
      * @type {string}
      * @memberof ConversationWithId
      */
-    '$user': string;
+    'lockCode'?: ConversationWithIdLockCodeEnum;
     /**
-     * Customer this conversation is with (use $user instead)
+     * Human-readable locked reason.
      * @type {string}
      * @memberof ConversationWithId
-     * @deprecated
      */
-    '$customer'?: string;
+    'lockedReason'?: string | null;
     /**
-     *
-     * @type {ConversationEnvironment}
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
      * @memberof ConversationWithId
      */
-    'environment': ConversationEnvironment;
+    'lockAttempts'?: number | null;
     /**
-     * Whether this conversation is a test or not
-     * @type {boolean}
+     * Contact that received a forward handoff.
+     * @type {string}
      * @memberof ConversationWithId
      */
-    'test'?: boolean;
+    'forwardedTo'?: string | null;
     /**
-     * The ID of the conversation
+     * ISO 8601 datetime string for when the conversation was forwarded.
      * @type {string}
      * @memberof ConversationWithId
      */
-    '$id': string;
+    'forwarded'?: string | null;
+    /**
+     * Operator or workflow note attached to the forward.
+     * @type {string}
+     * @memberof ConversationWithId
+     */
+    'forwardNote'?: string | null;
+    /**
+     * ISO 8601 datetime string for when this conversation was initiated.
+     * @type {string}
+     * @memberof ConversationWithId
+     */
+    'initiated'?: string;
+    /**
+     * Detected intent attached at conversation start or first customer message.
+     * @type {string}
+     * @memberof ConversationWithId
+     */
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ConversationWithId
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ConversationWithId
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationWithId
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationWithId
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
+     * @memberof ConversationWithId
+     */
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
+     * @memberof ConversationWithId
+     */
+    'ingress'?: ConversationWithIdIngressEnum;
 }
+export declare const ConversationWithIdLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ConversationWithIdLockCodeEnum = typeof ConversationWithIdLockCodeEnum[keyof typeof ConversationWithIdLockCodeEnum];
+export declare const ConversationWithIdIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ConversationWithIdIngressEnum = typeof ConversationWithIdIngressEnum[keyof typeof ConversationWithIdIngressEnum];
 /**
  *
  * @export
@@ -1898,10 +2571,10 @@ export interface CustomerGroupRecord {
     'id': string;
     /**
      *
-     * @type {ConversationEnvironment}
+     * @type {ConversationChannel}
      * @memberof CustomerGroupRecord
      */
-    'environment': ConversationEnvironment;
+    'channel': ConversationChannel;
     /**
      * Overrides the default $agent for this customer
      * @type {string}
@@ -3280,11 +3953,29 @@ export interface ListApiOperationsResponseInnerAllOf {
  */
 export interface ListConversationsResponseInner {
     /**
-     * Default agent persona id assigned to the conversation(s)
+     * The ID of the conversation
      * @type {string}
      * @memberof ListConversationsResponseInner
      */
-    '$agent': string;
+    '$id': string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof ListConversationsResponseInner
+     */
+    '$business': string;
+    /**
+     * Default agent persona id assigned to the conversation(s)
+     * @type {string}
+     * @memberof ListConversationsResponseInner
+     */
+    '$agent': string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ListConversationsResponseInner
+     */
+    '$customer': string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -3293,53 +3984,58 @@ export interface ListConversationsResponseInner {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
      * @memberof ListConversationsResponseInner
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'channel': ConversationChannel;
     /**
-     * User for this conversation
-     * @type {string}
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ListConversationsResponseInner
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
      * @memberof ListConversationsResponseInner
      */
-    '$user': string;
+    'locked'?: boolean | null;
     /**
-     * Customer this conversation is with (use $user instead)
+     * Machine-readable lock reason.
      * @type {string}
      * @memberof ListConversationsResponseInner
-     * @deprecated
      */
-    '$customer'?: string;
+    'lockCode'?: ListConversationsResponseInnerLockCodeEnum;
     /**
-     *
-     * @type {ConversationEnvironment}
+     * Human-readable locked reason.
+     * @type {string}
      * @memberof ListConversationsResponseInner
      */
-    'environment': ConversationEnvironment;
+    'lockedReason'?: string | null;
     /**
-     * Whether this conversation is a test or not
-     * @type {boolean}
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
      * @memberof ListConversationsResponseInner
      */
-    'test'?: boolean;
+    'lockAttempts'?: number | null;
     /**
-     * The client web url of the conversation
+     * Contact that received a forward handoff.
      * @type {string}
      * @memberof ListConversationsResponseInner
      */
-    'clientWebUrl'?: string;
+    'forwardedTo'?: string | null;
     /**
-     * The agent web url of the conversation (requires phone two-factor authentication)
+     * ISO 8601 datetime string for when the conversation was forwarded.
      * @type {string}
      * @memberof ListConversationsResponseInner
      */
-    'agentWebUrl'?: string;
+    'forwarded'?: string | null;
     /**
-     * The agent test web url of the conversation, used for testing the conversation without notifying the customer
+     * Operator or workflow note attached to the forward.
      * @type {string}
      * @memberof ListConversationsResponseInner
      */
-    'agentTestWebUrl'?: string;
+    'forwardNote'?: string | null;
     /**
      * ISO 8601 date string of when the conversation was initiated
      * @type {string}
@@ -3347,12 +4043,87 @@ export interface ListConversationsResponseInner {
      */
     'initiated': string;
     /**
-     * The ID of the conversation
+     * Detected intent attached at conversation start or first customer message.
      * @type {string}
      * @memberof ListConversationsResponseInner
      */
-    '$id': string;
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ListConversationsResponseInner
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ListConversationsResponseInner
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof ListConversationsResponseInner
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ListConversationsResponseInner
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
+     * @memberof ListConversationsResponseInner
+     */
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
+     * @memberof ListConversationsResponseInner
+     */
+    'ingress'?: ListConversationsResponseInnerIngressEnum;
+    /**
+     * The client web url of the conversation
+     * @type {string}
+     * @memberof ListConversationsResponseInner
+     */
+    'clientWebUrl'?: string;
+    /**
+     * The agent web url of the conversation (requires phone two-factor authentication)
+     * @type {string}
+     * @memberof ListConversationsResponseInner
+     */
+    'agentWebUrl'?: string;
+    /**
+     * The agent test web url of the conversation, used for testing the conversation without notifying the customer
+     * @type {string}
+     * @memberof ListConversationsResponseInner
+     */
+    'agentTestWebUrl'?: string;
 }
+export declare const ListConversationsResponseInnerLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ListConversationsResponseInnerLockCodeEnum = typeof ListConversationsResponseInnerLockCodeEnum[keyof typeof ListConversationsResponseInnerLockCodeEnum];
+export declare const ListConversationsResponseInnerIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ListConversationsResponseInnerIngressEnum = typeof ListConversationsResponseInnerIngressEnum[keyof typeof ListConversationsResponseInnerIngressEnum];
 /**
  *
  * @export
@@ -5281,10 +6052,10 @@ export interface MessageCreateRequestConvoOneOf {
     'agentIdOrPhoneOrEmail'?: string;
     /**
      *
-     * @type {ConversationEnvironment}
+     * @type {ConversationChannel}
      * @memberof MessageCreateRequestConvoOneOf
      */
-    'environment'?: ConversationEnvironment;
+    'channel'?: ConversationChannel;
 }
 /**
  *
@@ -5826,7 +6597,13 @@ export interface PmtTransformResponse {
      * @type {string}
      * @memberof PmtTransformResponse
      */
-    'message': string;
+    'message'?: string;
+    /**
+     * Formatted persona responses
+     * @type {Array<Message>}
+     * @memberof PmtTransformResponse
+     */
+    'messages'?: Array<Message>;
     /**
      * How confident this message meets the persona\'s own words
      * @type {number}
@@ -5964,12 +6741,30 @@ export interface RegexCondition {
  * @interface ScheduleCreateRequest
  */
 export interface ScheduleCreateRequest {
+    /**
+     * Conversation document id. Public/admin clients may receive this field; middleware does not store it inside the Firestore document body.
+     * @type {string}
+     * @memberof ScheduleCreateRequest
+     */
+    '$id'?: string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof ScheduleCreateRequest
+     */
+    '$business': string;
     /**
      * Default agent persona id assigned to the conversation(s)
      * @type {string}
      * @memberof ScheduleCreateRequest
      */
     '$agent': string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ScheduleCreateRequest
+     */
+    '$customer': string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -5978,35 +6773,112 @@ export interface ScheduleCreateRequest {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
+     * @memberof ScheduleCreateRequest
+     */
+    'channel': ConversationChannel;
+    /**
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ScheduleCreateRequest
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
      * @memberof ScheduleCreateRequest
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'locked'?: boolean | null;
     /**
-     * User for this conversation
+     * Machine-readable lock reason.
      * @type {string}
      * @memberof ScheduleCreateRequest
      */
-    '$user': string;
+    'lockCode'?: ScheduleCreateRequestLockCodeEnum;
     /**
-     * Customer this conversation is with (use $user instead)
+     * Human-readable locked reason.
      * @type {string}
      * @memberof ScheduleCreateRequest
-     * @deprecated
      */
-    '$customer'?: string;
+    'lockedReason'?: string | null;
     /**
-     *
-     * @type {ConversationEnvironment}
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
      * @memberof ScheduleCreateRequest
      */
-    'environment': ConversationEnvironment;
+    'lockAttempts'?: number | null;
     /**
-     * Whether this conversation is a test or not
-     * @type {boolean}
+     * Contact that received a forward handoff.
+     * @type {string}
+     * @memberof ScheduleCreateRequest
+     */
+    'forwardedTo'?: string | null;
+    /**
+     * ISO 8601 datetime string for when the conversation was forwarded.
+     * @type {string}
+     * @memberof ScheduleCreateRequest
+     */
+    'forwarded'?: string | null;
+    /**
+     * Operator or workflow note attached to the forward.
+     * @type {string}
      * @memberof ScheduleCreateRequest
      */
-    'test'?: boolean;
+    'forwardNote'?: string | null;
+    /**
+     * ISO 8601 datetime string for when this conversation was initiated.
+     * @type {string}
+     * @memberof ScheduleCreateRequest
+     */
+    'initiated'?: string;
+    /**
+     * Detected intent attached at conversation start or first customer message.
+     * @type {string}
+     * @memberof ScheduleCreateRequest
+     */
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ScheduleCreateRequest
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ScheduleCreateRequest
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleCreateRequest
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleCreateRequest
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleCreateRequest
+     */
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
+     * @memberof ScheduleCreateRequest
+     */
+    'ingress'?: ScheduleCreateRequestIngressEnum;
     /**
      * ISO 8601 datetime string
      * @type {string}
@@ -6032,6 +6904,21 @@ export interface ScheduleCreateRequest {
      */
     '$group'?: string;
 }
+export declare const ScheduleCreateRequestLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ScheduleCreateRequestLockCodeEnum = typeof ScheduleCreateRequestLockCodeEnum[keyof typeof ScheduleCreateRequestLockCodeEnum];
+export declare const ScheduleCreateRequestIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ScheduleCreateRequestIngressEnum = typeof ScheduleCreateRequestIngressEnum[keyof typeof ScheduleCreateRequestIngressEnum];
 /**
  *
  * @export
@@ -6082,12 +6969,30 @@ export interface ScheduleCreateResponseAllOf {
  * @interface ScheduleGetResponse
  */
 export interface ScheduleGetResponse {
+    /**
+     * Conversation document id. Public/admin clients may receive this field; middleware does not store it inside the Firestore document body.
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    '$id'?: string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    '$business': string;
     /**
      * Default agent persona id assigned to the conversation(s)
      * @type {string}
      * @memberof ScheduleGetResponse
      */
     '$agent': string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    '$customer': string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -6096,35 +7001,112 @@ export interface ScheduleGetResponse {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
+     * @memberof ScheduleGetResponse
+     */
+    'channel': ConversationChannel;
+    /**
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ScheduleGetResponse
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
      * @memberof ScheduleGetResponse
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'locked'?: boolean | null;
     /**
-     * User for this conversation
+     * Machine-readable lock reason.
      * @type {string}
      * @memberof ScheduleGetResponse
      */
-    '$user': string;
+    'lockCode'?: ScheduleGetResponseLockCodeEnum;
     /**
-     * Customer this conversation is with (use $user instead)
+     * Human-readable locked reason.
      * @type {string}
      * @memberof ScheduleGetResponse
-     * @deprecated
      */
-    '$customer'?: string;
+    'lockedReason'?: string | null;
     /**
-     *
-     * @type {ConversationEnvironment}
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
      * @memberof ScheduleGetResponse
      */
-    'environment': ConversationEnvironment;
+    'lockAttempts'?: number | null;
     /**
-     * Whether this conversation is a test or not
-     * @type {boolean}
+     * Contact that received a forward handoff.
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    'forwardedTo'?: string | null;
+    /**
+     * ISO 8601 datetime string for when the conversation was forwarded.
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    'forwarded'?: string | null;
+    /**
+     * Operator or workflow note attached to the forward.
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    'forwardNote'?: string | null;
+    /**
+     * ISO 8601 datetime string for when this conversation was initiated.
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    'initiated'?: string;
+    /**
+     * Detected intent attached at conversation start or first customer message.
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ScheduleGetResponse
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
      * @memberof ScheduleGetResponse
      */
-    'test'?: boolean;
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleGetResponse
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleGetResponse
+     */
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
+     * @memberof ScheduleGetResponse
+     */
+    'ingress'?: ScheduleGetResponseIngressEnum;
     /**
      * ISO 8601 datetime string
      * @type {string}
@@ -6168,6 +7150,21 @@ export interface ScheduleGetResponse {
      */
     'agentTestWebUrl'?: string;
 }
+export declare const ScheduleGetResponseLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ScheduleGetResponseLockCodeEnum = typeof ScheduleGetResponseLockCodeEnum[keyof typeof ScheduleGetResponseLockCodeEnum];
+export declare const ScheduleGetResponseIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ScheduleGetResponseIngressEnum = typeof ScheduleGetResponseIngressEnum[keyof typeof ScheduleGetResponseIngressEnum];
 /**
  *
  * @export
@@ -6175,23 +7172,143 @@ export interface ScheduleGetResponse {
  */
 export interface ScheduleGroupCreateRequest {
     /**
-     * Default agent persona id assigned to the conversation(s)
+     * Conversation document id. Public/admin clients may receive this field; middleware does not store it inside the Firestore document body.
      * @type {string}
      * @memberof ScheduleGroupCreateRequest
      */
-    '$agent'?: string;
+    '$id'?: string;
     /**
-     * Initial contexts to load when starting the conversation
-     * @type {Array<string>}
+     * Business/organization this conversation belongs to
+     * @type {string}
      * @memberof ScheduleGroupCreateRequest
      */
-    'initialContexts'?: Array<string>;
+    '$business'?: string;
     /**
-     *
-     * @type {ConversationBaseEnvironmentProps}
+     * Default agent persona id assigned to the conversation(s)
+     * @type {string}
      * @memberof ScheduleGroupCreateRequest
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    '$agent'?: string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    '$customer'?: string;
+    /**
+     * Initial contexts to load when starting the conversation
+     * @type {Array<string>}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'initialContexts'?: Array<string>;
+    /**
+     *
+     * @type {ConversationChannel}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'channel'?: ConversationChannel;
+    /**
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'locked'?: boolean | null;
+    /**
+     * Machine-readable lock reason.
+     * @type {string}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'lockCode'?: ScheduleGroupCreateRequestLockCodeEnum;
+    /**
+     * Human-readable locked reason.
+     * @type {string}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'lockedReason'?: string | null;
+    /**
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'lockAttempts'?: number | null;
+    /**
+     * Contact that received a forward handoff.
+     * @type {string}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'forwardedTo'?: string | null;
+    /**
+     * ISO 8601 datetime string for when the conversation was forwarded.
+     * @type {string}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'forwarded'?: string | null;
+    /**
+     * Operator or workflow note attached to the forward.
+     * @type {string}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'forwardNote'?: string | null;
+    /**
+     * ISO 8601 datetime string for when this conversation was initiated.
+     * @type {string}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'initiated'?: string;
+    /**
+     * Detected intent attached at conversation start or first customer message.
+     * @type {string}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
+     * @memberof ScheduleGroupCreateRequest
+     */
+    'ingress'?: ScheduleGroupCreateRequestIngressEnum;
     /**
      * ISO 8601 datetime string
      * @type {string}
@@ -6223,6 +7340,21 @@ export interface ScheduleGroupCreateRequest {
      */
     '$cGroup': ScheduleGroupCreateRequestAllOfCGroup;
 }
+export declare const ScheduleGroupCreateRequestLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ScheduleGroupCreateRequestLockCodeEnum = typeof ScheduleGroupCreateRequestLockCodeEnum[keyof typeof ScheduleGroupCreateRequestLockCodeEnum];
+export declare const ScheduleGroupCreateRequestIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ScheduleGroupCreateRequestIngressEnum = typeof ScheduleGroupCreateRequestIngressEnum[keyof typeof ScheduleGroupCreateRequestIngressEnum];
 /**
  *
  * @export
@@ -6272,12 +7404,30 @@ export interface ScheduleGroupCreateResponse {
  * @interface ScheduleGroupGetResponse
  */
 export interface ScheduleGroupGetResponse {
+    /**
+     * The ID of the scheduled conversation group
+     * @type {string}
+     * @memberof ScheduleGroupGetResponse
+     */
+    '$id': string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof ScheduleGroupGetResponse
+     */
+    '$business'?: string;
     /**
      * Default agent persona id assigned to the conversation(s)
      * @type {string}
      * @memberof ScheduleGroupGetResponse
      */
     '$agent'?: string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ScheduleGroupGetResponse
+     */
+    '$customer'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -6286,10 +7436,112 @@ export interface ScheduleGroupGetResponse {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'channel'?: ConversationChannel;
+    /**
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'locked'?: boolean | null;
+    /**
+     * Machine-readable lock reason.
+     * @type {string}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'lockCode'?: ScheduleGroupGetResponseLockCodeEnum;
+    /**
+     * Human-readable locked reason.
+     * @type {string}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'lockedReason'?: string | null;
+    /**
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'lockAttempts'?: number | null;
+    /**
+     * Contact that received a forward handoff.
+     * @type {string}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'forwardedTo'?: string | null;
+    /**
+     * ISO 8601 datetime string for when the conversation was forwarded.
+     * @type {string}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'forwarded'?: string | null;
+    /**
+     * Operator or workflow note attached to the forward.
+     * @type {string}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'forwardNote'?: string | null;
+    /**
+     * ISO 8601 datetime string for when this conversation was initiated.
+     * @type {string}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'initiated'?: string;
+    /**
+     * Detected intent attached at conversation start or first customer message.
+     * @type {string}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
      * @memberof ScheduleGroupGetResponse
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
+     * @memberof ScheduleGroupGetResponse
+     */
+    'ingress'?: ScheduleGroupGetResponseIngressEnum;
     /**
      * ISO 8601 datetime string
      * @type {string}
@@ -6314,12 +7566,6 @@ export interface ScheduleGroupGetResponse {
      * @memberof ScheduleGroupGetResponse
      */
     'delay'?: number;
-    /**
-     * The ID of the scheduled conversation group
-     * @type {string}
-     * @memberof ScheduleGroupGetResponse
-     */
-    '$id': string;
     /**
      * ISO Time the initial message has been sent
      * @type {boolean}
@@ -6333,6 +7579,21 @@ export interface ScheduleGroupGetResponse {
      */
     '$cGroup'?: string;
 }
+export declare const ScheduleGroupGetResponseLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ScheduleGroupGetResponseLockCodeEnum = typeof ScheduleGroupGetResponseLockCodeEnum[keyof typeof ScheduleGroupGetResponseLockCodeEnum];
+export declare const ScheduleGroupGetResponseIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ScheduleGroupGetResponseIngressEnum = typeof ScheduleGroupGetResponseIngressEnum[keyof typeof ScheduleGroupGetResponseIngressEnum];
 /**
  *
  * @export
@@ -6389,12 +7650,30 @@ export interface ScheduleGroupRemoveResponse {
  * @interface ScheduleGroupUpdateRequest
  */
 export interface ScheduleGroupUpdateRequest {
+    /**
+     * The ID of the scheduled conversation group to update
+     * @type {string}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    '$id': string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    '$business'?: string;
     /**
      * Default agent persona id assigned to the conversation(s)
      * @type {string}
      * @memberof ScheduleGroupUpdateRequest
      */
     '$agent'?: string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    '$customer'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -6403,10 +7682,112 @@ export interface ScheduleGroupUpdateRequest {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'channel'?: ConversationChannel;
+    /**
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'locked'?: boolean | null;
+    /**
+     * Machine-readable lock reason.
+     * @type {string}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'lockCode'?: ScheduleGroupUpdateRequestLockCodeEnum;
+    /**
+     * Human-readable locked reason.
+     * @type {string}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'lockedReason'?: string | null;
+    /**
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'lockAttempts'?: number | null;
+    /**
+     * Contact that received a forward handoff.
+     * @type {string}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'forwardedTo'?: string | null;
+    /**
+     * ISO 8601 datetime string for when the conversation was forwarded.
+     * @type {string}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'forwarded'?: string | null;
+    /**
+     * Operator or workflow note attached to the forward.
+     * @type {string}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'forwardNote'?: string | null;
+    /**
+     * ISO 8601 datetime string for when this conversation was initiated.
+     * @type {string}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'initiated'?: string;
+    /**
+     * Detected intent attached at conversation start or first customer message.
+     * @type {string}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleGroupUpdateRequest
+     */
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
      * @memberof ScheduleGroupUpdateRequest
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'ingress'?: ScheduleGroupUpdateRequestIngressEnum;
     /**
      * ISO 8601 datetime string
      * @type {string}
@@ -6437,13 +7818,22 @@ export interface ScheduleGroupUpdateRequest {
      * @memberof ScheduleGroupUpdateRequest
      */
     '$cGroup'?: ScheduleGroupCreateRequestAllOfCGroup;
-    /**
-     * The ID of the scheduled conversation group to update
-     * @type {string}
-     * @memberof ScheduleGroupUpdateRequest
-     */
-    '$id': string;
 }
+export declare const ScheduleGroupUpdateRequestLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ScheduleGroupUpdateRequestLockCodeEnum = typeof ScheduleGroupUpdateRequestLockCodeEnum[keyof typeof ScheduleGroupUpdateRequestLockCodeEnum];
+export declare const ScheduleGroupUpdateRequestIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ScheduleGroupUpdateRequestIngressEnum = typeof ScheduleGroupUpdateRequestIngressEnum[keyof typeof ScheduleGroupUpdateRequestIngressEnum];
 /**
  *
  * @export
@@ -6519,12 +7909,30 @@ export interface ScheduleRemoveResponse {
  * @interface ScheduleUpdateRequest
  */
 export interface ScheduleUpdateRequest {
+    /**
+     * The ID of the scheduled conversation to update
+     * @type {string}
+     * @memberof ScheduleUpdateRequest
+     */
+    '$id'?: string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof ScheduleUpdateRequest
+     */
+    '$business': string;
     /**
      * Default agent persona id assigned to the conversation(s)
      * @type {string}
      * @memberof ScheduleUpdateRequest
      */
     '$agent': string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ScheduleUpdateRequest
+     */
+    '$customer': string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -6533,35 +7941,112 @@ export interface ScheduleUpdateRequest {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
+     * @memberof ScheduleUpdateRequest
+     */
+    'channel': ConversationChannel;
+    /**
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ScheduleUpdateRequest
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
      * @memberof ScheduleUpdateRequest
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'locked'?: boolean | null;
     /**
-     * User for this conversation
+     * Machine-readable lock reason.
      * @type {string}
      * @memberof ScheduleUpdateRequest
      */
-    '$user': string;
+    'lockCode'?: ScheduleUpdateRequestLockCodeEnum;
     /**
-     * Customer this conversation is with (use $user instead)
+     * Human-readable locked reason.
      * @type {string}
      * @memberof ScheduleUpdateRequest
-     * @deprecated
      */
-    '$customer'?: string;
+    'lockedReason'?: string | null;
     /**
-     *
-     * @type {ConversationEnvironment}
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
      * @memberof ScheduleUpdateRequest
      */
-    'environment': ConversationEnvironment;
+    'lockAttempts'?: number | null;
     /**
-     * Whether this conversation is a test or not
-     * @type {boolean}
+     * Contact that received a forward handoff.
+     * @type {string}
+     * @memberof ScheduleUpdateRequest
+     */
+    'forwardedTo'?: string | null;
+    /**
+     * ISO 8601 datetime string for when the conversation was forwarded.
+     * @type {string}
+     * @memberof ScheduleUpdateRequest
+     */
+    'forwarded'?: string | null;
+    /**
+     * Operator or workflow note attached to the forward.
+     * @type {string}
+     * @memberof ScheduleUpdateRequest
+     */
+    'forwardNote'?: string | null;
+    /**
+     * ISO 8601 datetime string for when this conversation was initiated.
+     * @type {string}
+     * @memberof ScheduleUpdateRequest
+     */
+    'initiated'?: string;
+    /**
+     * Detected intent attached at conversation start or first customer message.
+     * @type {string}
+     * @memberof ScheduleUpdateRequest
+     */
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ScheduleUpdateRequest
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ScheduleUpdateRequest
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleUpdateRequest
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleUpdateRequest
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduleUpdateRequest
+     */
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
      * @memberof ScheduleUpdateRequest
      */
-    'test'?: boolean;
+    'ingress'?: ScheduleUpdateRequestIngressEnum;
     /**
      * ISO 8601 datetime string
      * @type {string}
@@ -6586,13 +8071,22 @@ export interface ScheduleUpdateRequest {
      * @memberof ScheduleUpdateRequest
      */
     '$group'?: string;
-    /**
-     * The ID of the scheduled conversation to update
-     * @type {string}
-     * @memberof ScheduleUpdateRequest
-     */
-    '$id'?: string;
 }
+export declare const ScheduleUpdateRequestLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ScheduleUpdateRequestLockCodeEnum = typeof ScheduleUpdateRequestLockCodeEnum[keyof typeof ScheduleUpdateRequestLockCodeEnum];
+export declare const ScheduleUpdateRequestIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ScheduleUpdateRequestIngressEnum = typeof ScheduleUpdateRequestIngressEnum[keyof typeof ScheduleUpdateRequestIngressEnum];
 /**
  *
  * @export
@@ -6637,12 +8131,30 @@ export interface ScheduleUpdateResponse {
  * @interface ScheduledConversation
  */
 export interface ScheduledConversation {
+    /**
+     * Conversation document id. Public/admin clients may receive this field; middleware does not store it inside the Firestore document body.
+     * @type {string}
+     * @memberof ScheduledConversation
+     */
+    '$id'?: string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof ScheduledConversation
+     */
+    '$business': string;
     /**
      * Default agent persona id assigned to the conversation(s)
      * @type {string}
      * @memberof ScheduledConversation
      */
     '$agent': string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ScheduledConversation
+     */
+    '$customer': string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -6651,35 +8163,112 @@ export interface ScheduledConversation {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
+     * @memberof ScheduledConversation
+     */
+    'channel': ConversationChannel;
+    /**
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ScheduledConversation
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
      * @memberof ScheduledConversation
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'locked'?: boolean | null;
     /**
-     * User for this conversation
+     * Machine-readable lock reason.
      * @type {string}
      * @memberof ScheduledConversation
      */
-    '$user': string;
+    'lockCode'?: ScheduledConversationLockCodeEnum;
     /**
-     * Customer this conversation is with (use $user instead)
+     * Human-readable locked reason.
      * @type {string}
      * @memberof ScheduledConversation
-     * @deprecated
      */
-    '$customer'?: string;
+    'lockedReason'?: string | null;
     /**
-     *
-     * @type {ConversationEnvironment}
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
      * @memberof ScheduledConversation
      */
-    'environment': ConversationEnvironment;
+    'lockAttempts'?: number | null;
     /**
-     * Whether this conversation is a test or not
-     * @type {boolean}
+     * Contact that received a forward handoff.
+     * @type {string}
+     * @memberof ScheduledConversation
+     */
+    'forwardedTo'?: string | null;
+    /**
+     * ISO 8601 datetime string for when the conversation was forwarded.
+     * @type {string}
+     * @memberof ScheduledConversation
+     */
+    'forwarded'?: string | null;
+    /**
+     * Operator or workflow note attached to the forward.
+     * @type {string}
+     * @memberof ScheduledConversation
+     */
+    'forwardNote'?: string | null;
+    /**
+     * ISO 8601 datetime string for when this conversation was initiated.
+     * @type {string}
+     * @memberof ScheduledConversation
+     */
+    'initiated'?: string;
+    /**
+     * Detected intent attached at conversation start or first customer message.
+     * @type {string}
+     * @memberof ScheduledConversation
+     */
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ScheduledConversation
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ScheduledConversation
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduledConversation
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduledConversation
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
      * @memberof ScheduledConversation
      */
-    'test'?: boolean;
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
+     * @memberof ScheduledConversation
+     */
+    'ingress'?: ScheduledConversationIngressEnum;
     /**
      * ISO 8601 datetime string
      * @type {string}
@@ -6705,6 +8294,21 @@ export interface ScheduledConversation {
      */
     '$group'?: string;
 }
+export declare const ScheduledConversationLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ScheduledConversationLockCodeEnum = typeof ScheduledConversationLockCodeEnum[keyof typeof ScheduledConversationLockCodeEnum];
+export declare const ScheduledConversationIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ScheduledConversationIngressEnum = typeof ScheduledConversationIngressEnum[keyof typeof ScheduledConversationIngressEnum];
 /**
  *
  * @export
@@ -6724,12 +8328,30 @@ export interface ScheduledConversationAllOf {
  * @interface ScheduledConversationGroup
  */
 export interface ScheduledConversationGroup {
+    /**
+     * Conversation document id. Public/admin clients may receive this field; middleware does not store it inside the Firestore document body.
+     * @type {string}
+     * @memberof ScheduledConversationGroup
+     */
+    '$id'?: string;
+    /**
+     * Business/organization this conversation belongs to
+     * @type {string}
+     * @memberof ScheduledConversationGroup
+     */
+    '$business'?: string;
     /**
      * Default agent persona id assigned to the conversation(s)
      * @type {string}
      * @memberof ScheduledConversationGroup
      */
     '$agent'?: string;
+    /**
+     * Customer this conversation is with
+     * @type {string}
+     * @memberof ScheduledConversationGroup
+     */
+    '$customer'?: string;
     /**
      * Initial contexts to load when starting the conversation
      * @type {Array<string>}
@@ -6738,10 +8360,112 @@ export interface ScheduledConversationGroup {
     'initialContexts'?: Array<string>;
     /**
      *
-     * @type {ConversationBaseEnvironmentProps}
+     * @type {ConversationChannel}
+     * @memberof ScheduledConversationGroup
+     */
+    'channel'?: ConversationChannel;
+    /**
+     *
+     * @type {ConversationChannelProps}
+     * @memberof ScheduledConversationGroup
+     */
+    'channelProps'?: ConversationChannelProps;
+    /**
+     * Whether automated replies are locked and the conversation requires a policy outcome or manual intervention.
+     * @type {boolean}
+     * @memberof ScheduledConversationGroup
+     */
+    'locked'?: boolean | null;
+    /**
+     * Machine-readable lock reason.
+     * @type {string}
+     * @memberof ScheduledConversationGroup
+     */
+    'lockCode'?: ScheduledConversationGroupLockCodeEnum;
+    /**
+     * Human-readable locked reason.
+     * @type {string}
+     * @memberof ScheduledConversationGroup
+     */
+    'lockedReason'?: string | null;
+    /**
+     * Number of consecutive workflow/context no-progress attempts.
+     * @type {number}
+     * @memberof ScheduledConversationGroup
+     */
+    'lockAttempts'?: number | null;
+    /**
+     * Contact that received a forward handoff.
+     * @type {string}
+     * @memberof ScheduledConversationGroup
+     */
+    'forwardedTo'?: string | null;
+    /**
+     * ISO 8601 datetime string for when the conversation was forwarded.
+     * @type {string}
+     * @memberof ScheduledConversationGroup
+     */
+    'forwarded'?: string | null;
+    /**
+     * Operator or workflow note attached to the forward.
+     * @type {string}
+     * @memberof ScheduledConversationGroup
+     */
+    'forwardNote'?: string | null;
+    /**
+     * ISO 8601 datetime string for when this conversation was initiated.
+     * @type {string}
+     * @memberof ScheduledConversationGroup
+     */
+    'initiated'?: string;
+    /**
+     * Detected intent attached at conversation start or first customer message.
+     * @type {string}
+     * @memberof ScheduledConversationGroup
+     */
+    'intent'?: string | null;
+    /**
+     * Confidence score for the detected intent.
+     * @type {number}
+     * @memberof ScheduledConversationGroup
+     */
+    'intentScore'?: number | null;
+    /**
+     * ISO 8601 datetime string for when the account user read this conversation in the app.
+     * @type {string}
+     * @memberof ScheduledConversationGroup
+     */
+    'read'?: string;
+    /**
+     * Server-assigned conversation metadata.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduledConversationGroup
+     */
+    'metadata'?: {
+        [key: string]: any;
+    };
+    /**
+     * Metadata for anticipating a preflight response.
+     * @type {{ [key: string]: any; }}
+     * @memberof ScheduledConversationGroup
+     */
+    'anticipate'?: {
+        [key: string]: any;
+    };
+    /**
+     * Command-flow configuration attached to this conversation.
+     * @type {{ [key: string]: any; }}
      * @memberof ScheduledConversationGroup
      */
-    'environmentProps'?: ConversationBaseEnvironmentProps;
+    'command'?: {
+        [key: string]: any;
+    };
+    /**
+     * Overrides the Persona Model ingress mode for this conversation.
+     * @type {string}
+     * @memberof ScheduledConversationGroup
+     */
+    'ingress'?: ScheduledConversationGroupIngressEnum;
     /**
      * ISO 8601 datetime string
      * @type {string}
@@ -6767,6 +8491,21 @@ export interface ScheduledConversationGroup {
      */
     'delay'?: number;
 }
+export declare const ScheduledConversationGroupLockCodeEnum: {
+    readonly WorkflowStagnation: "workflow_stagnation";
+    readonly MaxLockAttempts: "max_lock_attempts";
+    readonly RuntimeError: "runtime_error";
+    readonly ManualMode: "manual_mode";
+    readonly PolicyBlock: "policy_block";
+};
+export type ScheduledConversationGroupLockCodeEnum = typeof ScheduledConversationGroupLockCodeEnum[keyof typeof ScheduledConversationGroupLockCodeEnum];
+export declare const ScheduledConversationGroupIngressEnum: {
+    readonly Auto: "auto";
+    readonly Manual: "manual";
+    readonly App: "app";
+    readonly Webhook: "webhook";
+};
+export type ScheduledConversationGroupIngressEnum = typeof ScheduledConversationGroupIngressEnum[keyof typeof ScheduledConversationGroupIngressEnum];
 /**
  *
  * @export