@satorijs/adapter-lark 3.10.6 → 3.11.1

package/src/types/helpdesk.ts

@@ -1,925 +1,1015 @@
-import { AgentSchedule, AgentScheduleUpdateInfo, AgentSkill, AgentSkillRule, Category, CustomizedFieldDisplayItem, Event, Faq, FaqCreateInfo, FaqUpdateInfo, Notification, NotificationChat, NotificationDepartment, NotificationUser, Ticket, TicketCustomizedField, TicketMessage, TicketUser, UserCustomizedField, UserQueryFaqInfo } from '.'
-import { Internal, Pagination } from '../internal'
+import * as Lark from '.'
+import { Internal, Paginated, Pagination } from '../internal'
 
 declare module '../internal' {
   interface Internal {
-    /**
-     * 更新客服信息
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent/patch
-     */
-    patchHelpdeskAgent(agent_id: string, body: PatchHelpdeskAgentRequest): Promise<void>
-    /**
-     * 获取客服邮箱
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent/agent_email
-     */
-    agentEmailHelpdeskAgent(): Promise<AgentEmailHelpdeskAgentResponse>
-    /**
-     * 创建客服工作日程
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_schedule/create
-     */
-    createHelpdeskAgentSchedule(body: CreateHelpdeskAgentScheduleRequest): Promise<void>
-    /**
-     * 删除客服工作日程
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent-schedules/delete
-     */
-    deleteHelpdeskAgentSchedules(agent_id: string): Promise<void>
-    /**
-     * 更新客服工作日程
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent-schedules/patch
-     */
-    patchHelpdeskAgentSchedules(agent_id: string, body: PatchHelpdeskAgentSchedulesRequest): Promise<void>
-    /**
-     * 查询指定客服工作日程
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent-schedules/get
-     */
-    getHelpdeskAgentSchedules(agent_id: string): Promise<GetHelpdeskAgentSchedulesResponse>
-    /**
-     * 查询全部客服工作日程
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_schedule/list
-     */
-    listHelpdeskAgentSchedule(query?: ListHelpdeskAgentScheduleQuery): Promise<ListHelpdeskAgentScheduleResponse>
-    /**
-     * 创建客服技能
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_skill/create
-     */
-    createHelpdeskAgentSkill(body: CreateHelpdeskAgentSkillRequest): Promise<CreateHelpdeskAgentSkillResponse>
-    /**
-     * 删除客服技能
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_skill/delete
-     */
-    deleteHelpdeskAgentSkill(agent_skill_id: string): Promise<void>
-    /**
-     * 更新客服技能
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_skill/patch
-     */
-    patchHelpdeskAgentSkill(agent_skill_id: string, body: PatchHelpdeskAgentSkillRequest): Promise<void>
-    /**
-     * 查询指定客服技能
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_skill/get
-     */
-    getHelpdeskAgentSkill(agent_skill_id: string): Promise<GetHelpdeskAgentSkillResponse>
-    /**
-     * 查询全部客服技能
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_skill/list
-     */
-    listHelpdeskAgentSkill(): Promise<ListHelpdeskAgentSkillResponse>
-    /**
-     * 获取客服技能列表
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_skill_rule/list
-     */
-    listHelpdeskAgentSkillRule(): Promise<ListHelpdeskAgentSkillRuleResponse>
-    /**
-     * 创建服务台对话
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/start_service
-     */
-    startServiceHelpdeskTicket(body: StartServiceHelpdeskTicketRequest): Promise<StartServiceHelpdeskTicketResponse>
-    /**
-     * 查询指定工单详情
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/get
-     */
-    getHelpdeskTicket(ticket_id: string): Promise<GetHelpdeskTicketResponse>
-    /**
-     * 更新工单详情
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/update
-     */
-    updateHelpdeskTicket(ticket_id: string, body: UpdateHelpdeskTicketRequest): Promise<void>
-    /**
-     * 查询全部工单详情
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/list
-     */
-    listHelpdeskTicket(query?: ListHelpdeskTicketQuery): Promise<ListHelpdeskTicketResponse>
-    /**
-     * 获取工单内图像
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/ticket_image
-     */
-    ticketImageHelpdeskTicket(query?: TicketImageHelpdeskTicketQuery): Promise<ArrayBuffer>
-    /**
-     * 回复用户在工单里的提问
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/answer_user_query
-     */
-    answerUserQueryHelpdeskTicket(ticket_id: string, body: AnswerUserQueryHelpdeskTicketRequest): Promise<void>
-    /**
-     * 获取服务台自定义字段
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/customized_fields
-     */
-    customizedFieldsHelpdeskTicket(query?: CustomizedFieldsHelpdeskTicketQuery): Promise<CustomizedFieldsHelpdeskTicketResponse>
-    /**
-     * 发送工单消息
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket-message/create
-     */
-    createHelpdeskTicketMessage(ticket_id: string, body: CreateHelpdeskTicketMessageRequest): Promise<CreateHelpdeskTicketMessageResponse>
-    /**
-     * 获取工单消息详情
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket-message/list
-     */
-    listHelpdeskTicketMessage(ticket_id: string, query?: ListHelpdeskTicketMessageQuery): Promise<ListHelpdeskTicketMessageResponse>
-    /**
-     * 服务台机器人向工单绑定的群内发送消息
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/bot-message/create
-     */
-    createHelpdeskBotMessage(body: CreateHelpdeskBotMessageRequest, query?: CreateHelpdeskBotMessageQuery): Promise<CreateHelpdeskBotMessageResponse>
-    /**
-     * 创建工单自定义字段
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket_customized_field/create-ticket-customized-field
-     */
-    createHelpdeskTicketCustomizedField(body: CreateHelpdeskTicketCustomizedFieldRequest): Promise<void>
-    /**
-     * 删除工单自定义字段
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket_customized_field/delete
-     */
-    deleteHelpdeskTicketCustomizedField(ticket_customized_field_id: string): Promise<void>
-    /**
-     * 更新工单自定义字段
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket_customized_field/update-ticket-customized-field
-     */
-    patchHelpdeskTicketCustomizedField(ticket_customized_field_id: string, body: PatchHelpdeskTicketCustomizedFieldRequest): Promise<void>
-    /**
-     * 获取指定工单自定义字段
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket_customized_field/get-ticket-customized-field
-     */
-    getHelpdeskTicketCustomizedField(ticket_customized_field_id: string): Promise<GetHelpdeskTicketCustomizedFieldResponse>
-    /**
-     * 获取全部工单自定义字段
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket_customized_field/list-ticket-customized-fields
-     */
-    listHelpdeskTicketCustomizedField(body: ListHelpdeskTicketCustomizedFieldRequest, query?: Pagination): Promise<ListHelpdeskTicketCustomizedFieldResponse> & AsyncIterableIterator<TicketCustomizedField>
-    /**
-     * 创建知识库
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/create
-     */
-    createHelpdeskFaq(body: CreateHelpdeskFaqRequest): Promise<CreateHelpdeskFaqResponse>
-    /**
-     * 删除知识库
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/delete
-     */
-    deleteHelpdeskFaq(id: string): Promise<void>
-    /**
-     * 修改知识库
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/patch
-     */
-    patchHelpdeskFaq(id: string, body: PatchHelpdeskFaqRequest): Promise<void>
-    /**
-     * 获取指定知识库详情
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/get
-     */
-    getHelpdeskFaq(id: string): Promise<GetHelpdeskFaqResponse>
-    /**
-     * 获取全部知识库详情
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/list
-     */
-    listHelpdeskFaq(query?: ListHelpdeskFaqQuery): Promise<ListHelpdeskFaqResponse> & AsyncIterableIterator<Faq>
-    /**
-     * 获取知识库图像
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/faq_image
-     */
-    faqImageHelpdeskFaq(id: string, image_key: string): Promise<ArrayBuffer>
-    /**
-     * 搜索知识库
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/search
-     */
-    searchHelpdeskFaq(query?: SearchHelpdeskFaqQuery): Paginated<Faq>
-    /**
-     * 创建知识库分类
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/category/create
-     */
-    createHelpdeskCategory(body: CreateHelpdeskCategoryRequest): Promise<CreateHelpdeskCategoryResponse>
-    /**
-     * 获取知识库分类
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/category/get
-     */
-    getHelpdeskCategory(id: string): Promise<GetHelpdeskCategoryResponse>
-    /**
-     * 更新知识库分类详情
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/category/patch
-     */
-    patchHelpdeskCategory(id: string, body: PatchHelpdeskCategoryRequest): Promise<void>
-    /**
-     * 删除知识库分类详情
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/category/delete
-     */
-    deleteHelpdeskCategory(id: string): Promise<void>
-    /**
-     * 获取全部知识库分类
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/category/list-categories
-     */
-    listHelpdeskCategory(query?: ListHelpdeskCategoryQuery): Promise<ListHelpdeskCategoryResponse>
-    /**
-     * 创建推送
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/create
-     */
-    createHelpdeskNotification(body: CreateHelpdeskNotificationRequest, query?: CreateHelpdeskNotificationQuery): Promise<CreateHelpdeskNotificationResponse>
-    /**
-     * 更新推送
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/patch
-     */
-    patchHelpdeskNotification(notification_id: string, body: PatchHelpdeskNotificationRequest, query?: PatchHelpdeskNotificationQuery): Promise<void>
-    /**
-     * 查询推送
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/get
-     */
-    getHelpdeskNotification(notification_id: string, query?: GetHelpdeskNotificationQuery): Promise<GetHelpdeskNotificationResponse>
-    /**
-     * 预览推送
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/preview
-     */
-    previewHelpdeskNotification(notification_id: string): Promise<void>
-    /**
-     * 提交审核
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/submit_approve
-     */
-    submitApproveHelpdeskNotification(notification_id: string, body: SubmitApproveHelpdeskNotificationRequest): Promise<SubmitApproveHelpdeskNotificationResponse>
-    /**
-     * 取消审核
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/cancel_approve
-     */
-    cancelApproveHelpdeskNotification(notification_id: string): Promise<void>
-    /**
-     * 执行推送
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/execute_send
-     */
-    executeSendHelpdeskNotification(notification_id: string, body: ExecuteSendHelpdeskNotificationRequest): Promise<void>
-    /**
-     * 取消推送
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/cancel_send
-     */
-    cancelSendHelpdeskNotification(notification_id: string, body: CancelSendHelpdeskNotificationRequest): Promise<void>
-    /**
-     * 订阅服务台事件
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/event/subscribe
-     */
-    subscribeHelpdeskEvent(body: SubscribeHelpdeskEventRequest): Promise<void>
-    /**
-     * 取消订阅服务台事件
-     * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/event/unsubscribe
-     */
-    unsubscribeHelpdeskEvent(body: UnsubscribeHelpdeskEventRequest): Promise<void>
+    helpdesk: Helpdesk.Methods
   }
 }
 
-export interface PatchHelpdeskAgentRequest {
-  /** agent status */
-  status?: number
-}
-
-export interface AgentEmailHelpdeskAgentResponse {
-  /** agent emails */
-  agents?: string
-}
-
-export interface CreateHelpdeskAgentScheduleRequest {
-  /** 新客服日程 */
-  agent_schedules?: AgentScheduleUpdateInfo[]
-}
-
-export interface PatchHelpdeskAgentSchedulesRequest {
-  /** 工作日程列表 */
-  agent_schedule?: AgentScheduleUpdateInfo
-}
-
-export interface GetHelpdeskAgentSchedulesResponse {
-  /** schedules of an agent */
-  agent_schedule?: AgentSchedule
-}
-
-export interface ListHelpdeskAgentScheduleQuery {
-  /** 筛选条件, 1 - online客服, 2 - offline(手动)客服, 3 - off duty(下班)客服, 4 - 移除客服 */
-  status: number[]
-}
-
-export interface ListHelpdeskAgentScheduleResponse {
-  /** schedule of all agent */
-  agent_schedules?: AgentSchedule[]
-}
-
-export interface CreateHelpdeskAgentSkillRequest {
-  /** 技能名 */
-  name?: string
-  /** 技能rules */
-  rules?: AgentSkillRule[]
-  /** 客服 ids */
-  agent_ids?: string[]
-}
-
-export interface CreateHelpdeskAgentSkillResponse {
-  agent_skill_id?: string
-}
-
-export interface PatchHelpdeskAgentSkillRequest {
-  /** 更新技能 */
-  agent_skill?: AgentSkill
-}
-
-export interface GetHelpdeskAgentSkillResponse {
-  /** agent skill */
-  agent_skill?: AgentSkill
-}
-
-export interface ListHelpdeskAgentSkillResponse {
-  /** list of agent groups */
-  agent_skills?: AgentSkill[]
-}
-
-export interface ListHelpdeskAgentSkillRuleResponse {
-  /** all rules for agent skill */
-  rules?: AgentSkillRule[]
-}
-
-export interface StartServiceHelpdeskTicketRequest {
-  /** 是否直接进入人工(若appointed_agents填写了，该值为必填) */
-  human_service?: boolean
-  /** 客服 open ids (获取方式参考[获取单个用户信息](/ssl:ttdoc/uAjLw4CM/ukTMukTMukTM/reference/contact-v3/user/get))，human_service需要为true */
-  appointed_agents?: string[]
-  /** 用户 open id,(获取方式参考[获取单个用户信息](/ssl:ttdoc/uAjLw4CM/ukTMukTMukTM/reference/contact-v3/user/get)) */
-  open_id: string
-  /** 工单来源自定义信息，长度限制1024字符，如设置，[获取工单详情](/ssl:ttdoc/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/get)会返回此信息 */
-  customized_info?: string
-}
-
-export interface StartServiceHelpdeskTicketResponse {
-  /** chat id */
-  chat_id: string
-}
-
-export interface GetHelpdeskTicketResponse {
-  /** ticket detail */
-  ticket?: Ticket
-}
-
-export interface UpdateHelpdeskTicketRequest {
-  /** new status, 1: 已创建, 2: 处理中, 3: 排队中, 5: 待定, 50: 机器人关闭工单, 51: 关闭工单 */
-  status?: number
-  /** 新标签名 */
-  tag_names?: string[]
-  /** 新评论 */
-  comment?: string
-  /** 自定义字段 */
-  customized_fields?: CustomizedFieldDisplayItem[]
-  /** ticket stage */
-  ticket_type?: number
-  /** 工单是否解决，1: 未解决, 2: 已解决 */
-  solved?: number
-  /** 工单来源渠道ID */
-  channel?: number
-}
-
-export interface ListHelpdeskTicketQuery {
-  /** 搜索条件：工单ID */
-  ticket_id?: string
-  /** 搜索条件: 客服id */
-  agent_id?: string
-  /** 搜索条件: 关单客服id */
-  closed_by_id?: string
-  /** 搜索条件: 工单类型 1:bot 2:人工 */
-  type?: number
-  /** 搜索条件: 工单渠道 */
-  channel?: number
-  /** 搜索条件: 工单是否解决 1:没解决 2:已解决 */
-  solved?: number
-  /** 搜索条件: 工单评分 */
-  score?: number
-  /** 搜索条件: 工单状态列表 */
-  status_list?: number[]
-  /** 搜索条件: 用户名称 */
-  guest_name?: string
-  /** 搜索条件: 用户id */
-  guest_id?: string
-  /** 搜索条件: 用户标签列表 */
-  tags?: string[]
-  /** 页数, 从1开始, 默认为1 */
-  page?: number
-  /** 当前页大小，最大为200， 默认为20。分页查询最多累计返回一万条数据，超过一万条请更改查询条件，推荐通过时间查询。 */
-  page_size?: number
-  /** 搜索条件: 工单创建起始时间 ms (也需要填上create_time_end)，相当于>=create_time_start */
-  create_time_start?: number
-  /** 搜索条件: 工单创建结束时间 ms (也需要填上create_time_start)，相当于<=create_time_end */
-  create_time_end?: number
-  /** 搜索条件: 工单修改起始时间 ms (也需要填上update_time_end) */
-  update_time_start?: number
-  /** 搜索条件: 工单修改结束时间 ms(也需要填上update_time_start) */
-  update_time_end?: number
-}
-
-export interface ListHelpdeskTicketResponse {
-  /** the total count */
-  total?: number
-  tickets?: Ticket[]
-}
-
-export interface TicketImageHelpdeskTicketQuery {
-  /** 工单ID */
-  ticket_id: string
-  /** 消息ID[查询消息ID](/ssl:ttdoc/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket-message/list) */
-  msg_id: string
-  /** index，当消息类型为post时，需指定图片index，index从0开始。当消息类型为img时，无需index */
-  index?: number
-}
-
-export interface AnswerUserQueryHelpdeskTicketRequest {
-  /** 事件ID,可从订阅事件中提取 */
-  event_id: string
-  /** faq结果列表 */
-  faqs?: UserQueryFaqInfo[]
-}
-
-export interface CustomizedFieldsHelpdeskTicketQuery {
-  /** visible only */
-  visible_only?: boolean
-}
-
-export interface CustomizedFieldsHelpdeskTicketResponse {
-  /** user customized fields */
-  user_customized_fields?: UserCustomizedField[]
-  /** ticket customized fields */
-  ticket_customized_fields?: TicketCustomizedField[]
-}
-
-export interface CreateHelpdeskTicketMessageRequest {
-  /** 消息类型；text：纯文本；post：富文本 */
-  msg_type: string
-  /** - 纯文本，参考[发送文本消息](/ssl:ttdoc/ukTMukTMukTM/uUjNz4SN2MjL1YzM)中的content；- 富文本，参考[发送富文本消息](/ssl:ttdoc/ukTMukTMukTM/uMDMxEjLzATMx4yMwETM)中的content */
-  content: string
-}
-
-export interface CreateHelpdeskTicketMessageResponse {
-  /** chat消息open ID */
-  message_id?: string
-}
-
-export interface ListHelpdeskTicketMessageQuery {
-  /** 起始时间 */
-  time_start?: number
-  /** 结束时间 */
-  time_end?: number
-  /** 页数ID */
-  page?: number
-  /** 消息数量，最大200，默认20 */
-  page_size?: number
-}
-
-export interface ListHelpdeskTicketMessageResponse {
-  /** list of ticket messages */
-  messages?: TicketMessage[]
-  /** total number of messages */
-  total?: number
-}
-
-export interface CreateHelpdeskBotMessageRequest {
-  /** 消息类型 */
-  msg_type: 'text' | 'post' | 'image' | 'interactive'
-  /** 消息内容 */
-  content: string
-  /** 接收消息用户id */
-  receiver_id: string
-  /** 接收消息方式，chat(服务台专属服务群)或user(服务台机器人私聊)。若选择专属服务群，用户有正在处理的工单将会发送失败。默认以chat方式发送。 */
-  receive_type?: 'chat' | 'user'
-}
-
-export interface CreateHelpdeskBotMessageQuery {
-  /** 此次调用中使用的用户ID的类型 */
-  user_id_type?: 'user_id' | 'union_id' | 'open_id'
-}
-
-export interface CreateHelpdeskBotMessageResponse {
-  message_id?: string
-}
-
-export interface CreateHelpdeskTicketCustomizedFieldRequest {
-  /** help desk id */
-  helpdesk_id: string
-  /** key name */
-  key_name: string
-  /** display name */
-  display_name: string
-  /** the position of ticket customized field in the page */
-  position: string
-  /** type of the field */
-  field_type: string
-  /** description of the field */
-  description: string
-  /** if the field is visible */
-  visible: boolean
-  /** if the field is editable */
-  editable: boolean
-  /** if the field is required */
-  required: boolean
-  /** if the dropdown field supports multi-select */
-  dropdown_allow_multiple?: boolean
-}
-
-export interface PatchHelpdeskTicketCustomizedFieldRequest {
-  /** display name */
-  display_name?: string
-  /** the position of ticket customized field in the page */
-  position?: string
-  /** description of the field */
-  description?: string
-  /** if the field is visible */
-  visible?: boolean
-  /** if the field is required */
-  required?: boolean
-}
-
-export interface GetHelpdeskTicketCustomizedFieldResponse {
-  /** ticket customized field id */
-  ticket_customized_field_id: string
-  /** help desk id */
-  helpdesk_id: string
-  /** key name */
-  key_name: string
-  /** display name */
-  display_name: string
-  /** the position of ticket customized field in the page */
-  position: string
-  /** type of the field */
-  field_type: string
-  /** description of the field */
-  description: string
-  /** if the field is visible */
-  visible: boolean
-  /** if the field is editable */
-  editable: boolean
-  /** if the field is required */
-  required: boolean
-  /** the time when the field is created */
-  created_at?: string
-  /** the time when the field is updated */
-  updated_at?: string
-  /** the user who created the ticket customized field */
-  created_by?: TicketUser
-  /** the user who recently updated the ticket customized field */
-  updated_by?: TicketUser
-  /** if the dropdown field supports multi-select */
-  dropdown_allow_multiple?: boolean
-}
-
-export interface ListHelpdeskTicketCustomizedFieldRequest {
-  /** 是否可见 */
-  visible?: boolean
-}
-
-export interface ListHelpdeskTicketCustomizedFieldResponse {
-  /** whether there is more data */
-  has_more?: boolean
-  /** the next page token */
-  next_page_token?: string
-  /** all the ticket customized fields */
-  items?: TicketCustomizedField[]
-}
-
-export interface CreateHelpdeskFaqRequest {
-  /** 知识库详情 */
-  faq?: FaqCreateInfo
-}
-
-export interface CreateHelpdeskFaqResponse {
-  /** faq detail */
-  faq?: Faq
-}
-
-export interface PatchHelpdeskFaqRequest {
-  /** 修改的知识库内容 */
-  faq?: FaqUpdateInfo
-}
-
-export interface GetHelpdeskFaqResponse {
-  /** faq detail */
-  faq?: Faq
-}
-
-export interface ListHelpdeskFaqQuery extends Pagination {
-  /** 知识库分类ID */
-  category_id?: string
-  /** 搜索条件: 知识库状态 1:在线 0:删除，可恢复 2：删除，不可恢复 */
-  status?: string
-  /** 搜索条件: 关键词，匹配问题标题，问题关键字，用户姓名 */
-  search?: string
-}
-
-export interface ListHelpdeskFaqResponse {
-  /** if there's next page */
-  has_more?: boolean
-  /** the next page token */
-  page_token?: string
-  /** the page size */
-  page_size?: number
-  /** the total count */
-  total?: number
-  items?: Faq[]
-}
-
-export interface SearchHelpdeskFaqQuery extends Pagination {
-  /** 搜索query，query内容如果不是英文，包含中文空格等有两种编码策略：1. url编码 2. base64编码，同时加上base64=true参数 */
-  query: string
-  /** 是否转换为base64,输入true表示是，不填写表示否，中文需要转换为base64 */
-  base64?: string
-}
-
-export interface CreateHelpdeskCategoryRequest {
-  /** category name */
-  name: string
-  /** parent category id, if any */
-  parent_id: string
-  /** category language */
-  language?: string
-}
-
-export interface CreateHelpdeskCategoryResponse {
-  /** category */
-  category?: Category
-}
-
-export interface GetHelpdeskCategoryResponse {
-  /** category id */
-  category_id: string
-  /** category id, for backward compatibility */
-  id: string
-  /** category name */
-  name: string
-  /** helpdesk id */
-  helpdesk_id: string
-  /** category language */
-  language?: string
-}
-
-export interface PatchHelpdeskCategoryRequest {
-  /** category name */
-  name?: string
-  /** parent category id, if any */
-  parent_id?: string
-}
-
-export interface ListHelpdeskCategoryQuery {
-  /** 知识库分类语言 */
-  lang?: string
-  /** 排序键。1: 根据知识库分类更新时间排序 */
-  order_by?: number
-  /** 顺序。true: 正序；false：反序 */
-  asc?: boolean
-}
-
-export interface ListHelpdeskCategoryResponse {
-  /** list of categories */
-  categories?: Category[]
-}
-
-export interface CreateHelpdeskNotificationRequest {
-  /** 唯一ID */
-  id?: string
-  /** 任务名称 */
-  job_name?: string
-  /** 0(草稿)、1(等待审批)、 2(审批未通过)、3(正在发送中)、4(发送完成)、5(等待设置发送时间)、6(取消发送)、7(新人入职执行发送)、8(等待倒计时发送) */
-  status?: number
-  /** 创建人 */
-  create_user?: NotificationUser
-  /** 创建时间（毫秒时间戳） */
-  created_at?: string
-  /** 更新用户 */
-  update_user?: NotificationUser
-  /** 更新时间（毫秒时间戳） */
-  updated_at?: string
-  /** 目标推送用户 */
-  target_user_count?: number
-  /** 已推送用户总数 */
-  sent_user_count?: number
-  /** 已读用户总数 */
-  read_user_count?: number
-  /** 推送任务触发时间（毫秒时间戳） */
-  send_at?: string
-  /** 推送内容，详见：https://open.feishu.cn/tool/cardbuilder?from=howtoguide */
-  push_content?: string
-  /** 0（定时推送：push_scope不能等于3） 1（新人入职推送：push_scope必须等于1或者3；new_staff_scope_type不能为空） */
-  push_type?: number
-  /** 推送范围（服务台私信） 0：组织内全部成员（user_list和department_list必须为空） 1：不推送任何成员（user_list和department_list必须为空，chat_list不可为空） 2：推送到部分成员（user_list或department_list不能为空） 3：入职新人 以上四种状态，chat_list都相对独立，只有在推送范围为1时，必须需要设置chat_list */
-  push_scope_type?: number
-  /** 新人入职范围类型（push_type为1时生效） 0：组织内所有新人 1：组织内特定的部门（new_staff_scope_department_list 字段不能为空） */
-  new_staff_scope_type?: number
-  /** 新人入职生效部门列表 */
-  new_staff_scope_department_list?: NotificationDepartment[]
-  /** push推送到成员列表 */
-  user_list?: NotificationUser[]
-  /** push推送到的部门信息列表 */
-  department_list?: NotificationDepartment[]
-  /** push推送到的会话列表(群) */
-  chat_list?: NotificationChat[]
-  /** 预留扩展字段 */
-  ext?: string
-}
-
-export interface CreateHelpdeskNotificationQuery {
-  /** 此次调用中使用的用户ID的类型 */
-  user_id_type?: 'user_id' | 'union_id' | 'open_id'
-}
+export namespace Helpdesk {
+  export interface Methods {
+    agent: Agent.Methods
+    agentSchedule: AgentSchedule.Methods
+    agentSkill: AgentSkill.Methods
+    agentSkillRule: AgentSkillRule.Methods
+    ticket: Ticket.Methods
+    bot: Bot.Methods
+    ticketCustomizedField: TicketCustomizedField.Methods
+    faq: Faq.Methods
+    category: Category.Methods
+    notification: Notification.Methods
+    event: Event.Methods
+  }
 
-export interface CreateHelpdeskNotificationResponse {
-  /** 创建成功后的唯一id */
-  notification_id?: string
-  /** 当前状态 */
-  status?: number
-}
+  export namespace Agent {
+    export interface Methods {
+      schedules: Schedules.Methods
+      /**
+       * 更新客服信息
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent/patch
+       */
+      patch(agent_id: string, body: PatchRequest): Promise<void>
+      /**
+       * 获取客服邮箱
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent/agent_email
+       */
+      agentEmail(): Promise<AgentEmailResponse>
+    }
+
+    export interface PatchRequest {
+      /** agent status */
+      status?: number
+    }
+
+    export interface AgentEmailResponse {
+      /** agent emails */
+      agents?: string
+    }
+
+    export namespace Schedules {
+      export interface Methods {
+        /**
+         * 删除客服工作日程
+         * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent-schedules/delete
+         */
+        delete(agent_id: string): Promise<void>
+        /**
+         * 更新客服工作日程
+         * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent-schedules/patch
+         */
+        patch(agent_id: string, body: PatchRequest): Promise<void>
+        /**
+         * 查询指定客服工作日程
+         * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent-schedules/get
+         */
+        get(agent_id: string): Promise<GetResponse>
+      }
+
+      export interface PatchRequest {
+        /** 工作日程列表 */
+        agent_schedule?: Lark.AgentScheduleUpdateInfo
+      }
+
+      export interface GetResponse {
+        /** schedules of an agent */
+        agent_schedule?: Lark.AgentSchedule
+      }
+    }
+  }
 
-export interface PatchHelpdeskNotificationRequest {
-  /** 唯一ID */
-  id?: string
-  /** 任务名称 */
-  job_name?: string
-  /** 0(草稿)、1(等待审批)、 2(审批未通过)、3(正在发送中)、4(发送完成)、5(等待设置发送时间)、6(取消发送)、7(新人入职执行发送)、8(等待倒计时发送) */
-  status?: number
-  /** 创建人 */
-  create_user?: NotificationUser
-  /** 创建时间（毫秒时间戳） */
-  created_at?: string
-  /** 更新用户 */
-  update_user?: NotificationUser
-  /** 更新时间（毫秒时间戳） */
-  updated_at?: string
-  /** 目标推送用户 */
-  target_user_count?: number
-  /** 已推送用户总数 */
-  sent_user_count?: number
-  /** 已读用户总数 */
-  read_user_count?: number
-  /** 推送任务触发时间（毫秒时间戳） */
-  send_at?: string
-  /** 推送内容，详见：https://open.feishu.cn/tool/cardbuilder?from=howtoguide */
-  push_content?: string
-  /** 0（定时推送：push_scope不能等于3） 1（新人入职推送：push_scope必须等于1或者3；new_staff_scope_type不能为空） */
-  push_type?: number
-  /** 推送范围（服务台私信） 0：组织内全部成员（user_list和department_list必须为空） 1：不推送任何成员（user_list和department_list必须为空，chat_list不可为空） 2：推送到部分成员（user_list或department_list不能为空） 3：入职新人 以上四种状态，chat_list都相对独立，只有在推送范围为1时，必须需要设置chat_list */
-  push_scope_type?: number
-  /** 新人入职范围类型（push_type为1时生效） 0：组织内所有新人 1：组织内特定的部门（new_staff_scope_department_list 字段不能为空） */
-  new_staff_scope_type?: number
-  /** 新人入职生效部门列表 */
-  new_staff_scope_department_list?: NotificationDepartment[]
-  /** push推送到成员列表 */
-  user_list?: NotificationUser[]
-  /** push推送到的部门信息列表 */
-  department_list?: NotificationDepartment[]
-  /** push推送到的会话列表(群) */
-  chat_list?: NotificationChat[]
-  /** 预留扩展字段 */
-  ext?: string
-}
+  export namespace AgentSchedule {
+    export interface Methods {
+      /**
+       * 创建客服工作日程
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_schedule/create
+       */
+      create(body: CreateRequest): Promise<void>
+      /**
+       * 查询全部客服工作日程
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_schedule/list
+       */
+      list(query?: ListQuery): Promise<ListResponse>
+    }
+
+    export interface CreateRequest {
+      /** 新客服日程 */
+      agent_schedules?: Lark.AgentScheduleUpdateInfo[]
+    }
+
+    export interface ListQuery {
+      /** 筛选条件, 1 - online客服, 2 - offline(手动)客服, 3 - off duty(下班)客服, 4 - 移除客服 */
+      status: number[]
+    }
+
+    export interface ListResponse {
+      /** schedule of all agent */
+      agent_schedules?: Lark.AgentSchedule[]
+    }
+  }
 
-export interface PatchHelpdeskNotificationQuery {
-  /** 此次调用中使用的用户ID的类型 */
-  user_id_type?: 'user_id' | 'union_id' | 'open_id'
-}
+  export namespace AgentSkill {
+    export interface Methods {
+      /**
+       * 创建客服技能
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_skill/create
+       */
+      create(body: CreateRequest): Promise<CreateResponse>
+      /**
+       * 删除客服技能
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_skill/delete
+       */
+      delete(agent_skill_id: string): Promise<void>
+      /**
+       * 更新客服技能
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_skill/patch
+       */
+      patch(agent_skill_id: string, body: PatchRequest): Promise<void>
+      /**
+       * 查询指定客服技能
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_skill/get
+       */
+      get(agent_skill_id: string): Promise<GetResponse>
+      /**
+       * 查询全部客服技能
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_skill/list
+       */
+      list(): Promise<ListResponse>
+    }
+
+    export interface CreateRequest {
+      /** 技能名 */
+      name?: string
+      /** 技能rules */
+      rules?: Lark.AgentSkillRule[]
+      /** 客服 ids */
+      agent_ids?: string[]
+    }
+
+    export interface CreateResponse {
+      agent_skill_id?: string
+    }
+
+    export interface PatchRequest {
+      /** 更新技能 */
+      agent_skill?: Lark.AgentSkill
+    }
+
+    export interface GetResponse {
+      /** agent skill */
+      agent_skill?: Lark.AgentSkill
+    }
+
+    export interface ListResponse {
+      /** list of agent groups */
+      agent_skills?: Lark.AgentSkill[]
+    }
+  }
 
-export interface GetHelpdeskNotificationQuery {
-  /** 此次调用中使用的用户ID的类型 */
-  user_id_type?: 'user_id' | 'union_id' | 'open_id'
-}
+  export namespace AgentSkillRule {
+    export interface Methods {
+      /**
+       * 获取客服技能列表
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/agent_skill_rule/list
+       */
+      list(): Promise<ListResponse>
+    }
+
+    export interface ListResponse {
+      /** all rules for agent skill */
+      rules?: Lark.AgentSkillRule[]
+    }
+  }
 
-export interface GetHelpdeskNotificationResponse {
-  /** push任务详情 */
-  notification?: Notification
-  /** 审批链接 */
-  approval_app_link?: string
-}
+  export namespace Ticket {
+    export interface Methods {
+      message: Message.Methods
+      /**
+       * 创建服务台对话
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/start_service
+       */
+      startService(body: StartServiceRequest): Promise<StartServiceResponse>
+      /**
+       * 查询指定工单详情
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/get
+       */
+      get(ticket_id: string): Promise<GetResponse>
+      /**
+       * 更新工单详情
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/update
+       */
+      update(ticket_id: string, body: UpdateRequest): Promise<void>
+      /**
+       * 查询全部工单详情
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/list
+       */
+      list(query?: ListQuery): Promise<ListResponse>
+      /**
+       * 获取工单内图像
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/ticket_image
+       */
+      ticketImage(query?: TicketImageQuery): Promise<ArrayBuffer>
+      /**
+       * 回复用户在工单里的提问
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/answer_user_query
+       */
+      answerUserQuery(ticket_id: string, body: AnswerUserQueryRequest): Promise<void>
+      /**
+       * 获取服务台自定义字段
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/customized_fields
+       */
+      customizedFields(query?: CustomizedFieldsQuery): Promise<CustomizedFieldsResponse>
+    }
+
+    export interface StartServiceRequest {
+      /** 是否直接进入人工(若appointed_agents填写了，该值为必填) */
+      human_service?: boolean
+      /** 客服 open ids (获取方式参考[获取单个用户信息](/ssl:ttdoc/uAjLw4CM/ukTMukTMukTM/reference/contact-v3/user/get))，human_service需要为true */
+      appointed_agents?: string[]
+      /** 用户 open id,(获取方式参考[获取单个用户信息](/ssl:ttdoc/uAjLw4CM/ukTMukTMukTM/reference/contact-v3/user/get)) */
+      open_id: string
+      /** 工单来源自定义信息，长度限制1024字符，如设置，[获取工单详情](/ssl:ttdoc/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket/get)会返回此信息 */
+      customized_info?: string
+    }
+
+    export interface StartServiceResponse {
+      /** chat id */
+      chat_id: string
+    }
+
+    export interface GetResponse {
+      /** ticket detail */
+      ticket?: Lark.Ticket
+    }
+
+    export interface UpdateRequest {
+      /** new status, 1: 已创建, 2: 处理中, 3: 排队中, 5: 待定, 50: 机器人关闭工单, 51: 关闭工单 */
+      status?: number
+      /** 新标签名 */
+      tag_names?: string[]
+      /** 新评论 */
+      comment?: string
+      /** 自定义字段 */
+      customized_fields?: Lark.CustomizedFieldDisplayItem[]
+      /** ticket stage */
+      ticket_type?: number
+      /** 工单是否解决，1: 未解决, 2: 已解决 */
+      solved?: number
+      /** 工单来源渠道ID */
+      channel?: number
+    }
+
+    export interface ListQuery {
+      /** 搜索条件：工单ID */
+      ticket_id?: string
+      /** 搜索条件: 客服id */
+      agent_id?: string
+      /** 搜索条件: 关单客服id */
+      closed_by_id?: string
+      /** 搜索条件: 工单类型 1:bot 2:人工 */
+      type?: number
+      /** 搜索条件: 工单渠道 */
+      channel?: number
+      /** 搜索条件: 工单是否解决 1:没解决 2:已解决 */
+      solved?: number
+      /** 搜索条件: 工单评分 */
+      score?: number
+      /** 搜索条件: 工单状态列表 */
+      status_list?: number[]
+      /** 搜索条件: 用户名称 */
+      guest_name?: string
+      /** 搜索条件: 用户id */
+      guest_id?: string
+      /** 搜索条件: 用户标签列表 */
+      tags?: string[]
+      /** 页数, 从1开始, 默认为1 */
+      page?: number
+      /** 当前页大小，最大为200， 默认为20。分页查询最多累计返回一万条数据，超过一万条请更改查询条件，推荐通过时间查询。 */
+      page_size?: number
+      /** 搜索条件: 工单创建起始时间 ms (也需要填上create_time_end)，相当于>=create_time_start */
+      create_time_start?: number
+      /** 搜索条件: 工单创建结束时间 ms (也需要填上create_time_start)，相当于<=create_time_end */
+      create_time_end?: number
+      /** 搜索条件: 工单修改起始时间 ms (也需要填上update_time_end) */
+      update_time_start?: number
+      /** 搜索条件: 工单修改结束时间 ms(也需要填上update_time_start) */
+      update_time_end?: number
+    }
+
+    export interface ListResponse {
+      /** the total count */
+      total?: number
+      tickets?: Lark.Ticket[]
+    }
+
+    export interface TicketImageQuery {
+      /** 工单ID */
+      ticket_id: string
+      /** 消息ID[查询消息ID](/ssl:ttdoc/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket-message/list) */
+      msg_id: string
+      /** index，当消息类型为post时，需指定图片index，index从0开始。当消息类型为img时，无需index */
+      index?: number
+    }
+
+    export interface AnswerUserQueryRequest {
+      /** 事件ID,可从订阅事件中提取 */
+      event_id: string
+      /** faq结果列表 */
+      faqs?: Lark.UserQueryFaqInfo[]
+    }
+
+    export interface CustomizedFieldsQuery {
+      /** visible only */
+      visible_only?: boolean
+    }
+
+    export interface CustomizedFieldsResponse {
+      /** user customized fields */
+      user_customized_fields?: Lark.UserCustomizedField[]
+      /** ticket customized fields */
+      ticket_customized_fields?: Lark.TicketCustomizedField[]
+    }
+
+    export namespace Message {
+      export interface Methods {
+        /**
+         * 发送工单消息
+         * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket-message/create
+         */
+        create(ticket_id: string, body: CreateRequest): Promise<CreateResponse>
+        /**
+         * 获取工单消息详情
+         * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket-message/list
+         */
+        list(ticket_id: string, query?: ListQuery): Promise<ListResponse>
+      }
+
+      export interface CreateRequest {
+        /** 消息类型；text：纯文本；post：富文本 */
+        msg_type: string
+        /** - 纯文本，参考[发送文本消息](/ssl:ttdoc/ukTMukTMukTM/uUjNz4SN2MjL1YzM)中的content；- 富文本，参考[发送富文本消息](/ssl:ttdoc/ukTMukTMukTM/uMDMxEjLzATMx4yMwETM)中的content */
+        content: string
+      }
+
+      export interface CreateResponse {
+        /** chat消息open ID */
+        message_id?: string
+      }
+
+      export interface ListQuery {
+        /** 起始时间 */
+        time_start?: number
+        /** 结束时间 */
+        time_end?: number
+        /** 页数ID */
+        page?: number
+        /** 消息数量，最大200，默认20 */
+        page_size?: number
+      }
+
+      export interface ListResponse {
+        /** list of ticket messages */
+        messages?: Lark.TicketMessage[]
+        /** total number of messages */
+        total?: number
+      }
+    }
+  }
 
-export interface SubmitApproveHelpdeskNotificationRequest {
-  /** 提交审批理由 */
-  reason: string
-}
+  export namespace Bot {
+    export interface Methods {
+      message: Message.Methods
+    }
+
+    export namespace Message {
+      export interface Methods {
+        /**
+         * 服务台机器人向工单绑定的群内发送消息
+         * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/bot-message/create
+         */
+        create(body: CreateRequest, query?: CreateQuery): Promise<CreateResponse>
+      }
+
+      export interface CreateRequest {
+        /** 消息类型 */
+        msg_type: 'text' | 'post' | 'image' | 'interactive'
+        /** 消息内容 */
+        content: string
+        /** 接收消息用户id */
+        receiver_id: string
+        /** 接收消息方式，chat(服务台专属服务群)或user(服务台机器人私聊)。若选择专属服务群，用户有正在处理的工单将会发送失败。默认以chat方式发送。 */
+        receive_type?: 'chat' | 'user'
+      }
+
+      export interface CreateQuery {
+        /** 此次调用中使用的用户ID的类型 */
+        user_id_type?: 'user_id' | 'union_id' | 'open_id'
+      }
+
+      export interface CreateResponse {
+        message_id?: string
+      }
+    }
+  }
 
-export interface SubmitApproveHelpdeskNotificationResponse {
-  /** 是否有权限创建或者管理审批流程 （有两种情况会导致没有权限： 1：用户没有安装服务台小程序，需要在https://app.feishu.cn/app/cli_9f9f8825d53b900d或者https://ftest.feishu.cn/admin/appCenter/manage/cli_9f9f8825d53b900d?lang=zh-CN 安装小程序 2：用户安装的服务台小程序版本过低） */
-  has_access?: boolean
-}
+  export namespace TicketCustomizedField {
+    export interface Methods {
+      /**
+       * 创建工单自定义字段
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket_customized_field/create-ticket-customized-field
+       */
+      create(body: CreateRequest): Promise<void>
+      /**
+       * 删除工单自定义字段
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket_customized_field/delete
+       */
+      delete(ticket_customized_field_id: string): Promise<void>
+      /**
+       * 更新工单自定义字段
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket_customized_field/update-ticket-customized-field
+       */
+      patch(ticket_customized_field_id: string, body: PatchRequest): Promise<void>
+      /**
+       * 获取指定工单自定义字段
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket_customized_field/get-ticket-customized-field
+       */
+      get(ticket_customized_field_id: string): Promise<GetResponse>
+      /**
+       * 获取全部工单自定义字段
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/ticket_customized_field/list-ticket-customized-fields
+       */
+      list(body: ListRequest, query?: Pagination): Promise<ListResponse> & AsyncIterableIterator<Lark.TicketCustomizedField>
+    }
+
+    export interface CreateRequest {
+      /** help desk id */
+      helpdesk_id: string
+      /** key name */
+      key_name: string
+      /** display name */
+      display_name: string
+      /** the position of ticket customized field in the page */
+      position: string
+      /** type of the field */
+      field_type: string
+      /** description of the field */
+      description: string
+      /** if the field is visible */
+      visible: boolean
+      /** if the field is editable */
+      editable: boolean
+      /** if the field is required */
+      required: boolean
+      /** if the dropdown field supports multi-select */
+      dropdown_allow_multiple?: boolean
+    }
+
+    export interface PatchRequest {
+      /** display name */
+      display_name?: string
+      /** the position of ticket customized field in the page */
+      position?: string
+      /** description of the field */
+      description?: string
+      /** if the field is visible */
+      visible?: boolean
+      /** if the field is required */
+      required?: boolean
+    }
+
+    export interface GetResponse {
+      /** ticket customized field id */
+      ticket_customized_field_id: string
+      /** help desk id */
+      helpdesk_id: string
+      /** key name */
+      key_name: string
+      /** display name */
+      display_name: string
+      /** the position of ticket customized field in the page */
+      position: string
+      /** type of the field */
+      field_type: string
+      /** description of the field */
+      description: string
+      /** if the field is visible */
+      visible: boolean
+      /** if the field is editable */
+      editable: boolean
+      /** if the field is required */
+      required: boolean
+      /** the time when the field is created */
+      created_at?: string
+      /** the time when the field is updated */
+      updated_at?: string
+      /** the user who created the ticket customized field */
+      created_by?: Lark.TicketUser
+      /** the user who recently updated the ticket customized field */
+      updated_by?: Lark.TicketUser
+      /** if the dropdown field supports multi-select */
+      dropdown_allow_multiple?: boolean
+    }
+
+    export interface ListRequest {
+      /** 是否可见 */
+      visible?: boolean
+    }
+
+    export interface ListResponse {
+      /** whether there is more data */
+      has_more?: boolean
+      /** the next page token */
+      next_page_token?: string
+      /** all the ticket customized fields */
+      items?: Lark.TicketCustomizedField[]
+    }
+  }
 
-export interface ExecuteSendHelpdeskNotificationRequest {
-  /** 发送时间戳(毫秒) */
-  send_at: string
-}
+  export namespace Faq {
+    export interface Methods {
+      /**
+       * 创建知识库
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/create
+       */
+      create(body: CreateRequest): Promise<CreateResponse>
+      /**
+       * 删除知识库
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/delete
+       */
+      delete(id: string): Promise<void>
+      /**
+       * 修改知识库
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/patch
+       */
+      patch(id: string, body: PatchRequest): Promise<void>
+      /**
+       * 获取指定知识库详情
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/get
+       */
+      get(id: string): Promise<GetResponse>
+      /**
+       * 获取全部知识库详情
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/list
+       */
+      list(query?: ListQuery): Promise<ListResponse> & AsyncIterableIterator<Lark.Faq>
+      /**
+       * 获取知识库图像
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/faq_image
+       */
+      faqImage(id: string, image_key: string): Promise<ArrayBuffer>
+      /**
+       * 搜索知识库
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/faq/search
+       */
+      search(query?: SearchQuery): Paginated<Lark.Faq>
+    }
+
+    export interface CreateRequest {
+      /** 知识库详情 */
+      faq?: Lark.FaqCreateInfo
+    }
+
+    export interface CreateResponse {
+      /** faq detail */
+      faq?: Lark.Faq
+    }
+
+    export interface PatchRequest {
+      /** 修改的知识库内容 */
+      faq?: Lark.FaqUpdateInfo
+    }
+
+    export interface GetResponse {
+      /** faq detail */
+      faq?: Lark.Faq
+    }
+
+    export interface ListQuery extends Pagination {
+      /** 知识库分类ID */
+      category_id?: string
+      /** 搜索条件: 知识库状态 1:在线 0:删除，可恢复 2：删除，不可恢复 */
+      status?: string
+      /** 搜索条件: 关键词，匹配问题标题，问题关键字，用户姓名 */
+      search?: string
+    }
+
+    export interface ListResponse {
+      /** if there's next page */
+      has_more?: boolean
+      /** the next page token */
+      page_token?: string
+      /** the page size */
+      page_size?: number
+      /** the total count */
+      total?: number
+      items?: Lark.Faq[]
+    }
+
+    export interface SearchQuery extends Pagination {
+      /** 搜索query，query内容如果不是英文，包含中文空格等有两种编码策略：1. url编码 2. base64编码，同时加上base64=true参数 */
+      query: string
+      /** 是否转换为base64,输入true表示是，不填写表示否，中文需要转换为base64 */
+      base64?: string
+    }
+  }
 
-export interface CancelSendHelpdeskNotificationRequest {
-  /** 是否召回已发送的消息,新人入职消息同样适用 */
-  is_recall: boolean
-}
+  export namespace Category {
+    export interface Methods {
+      /**
+       * 创建知识库分类
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/category/create
+       */
+      create(body: CreateRequest): Promise<CreateResponse>
+      /**
+       * 获取知识库分类
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/category/get
+       */
+      get(id: string): Promise<GetResponse>
+      /**
+       * 更新知识库分类详情
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/category/patch
+       */
+      patch(id: string, body: PatchRequest): Promise<void>
+      /**
+       * 删除知识库分类详情
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/category/delete
+       */
+      delete(id: string): Promise<void>
+      /**
+       * 获取全部知识库分类
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/category/list-categories
+       */
+      list(query?: ListQuery): Promise<ListResponse>
+    }
+
+    export interface CreateRequest {
+      /** category name */
+      name: string
+      /** parent category id, if any */
+      parent_id: string
+      /** category language */
+      language?: string
+    }
+
+    export interface CreateResponse {
+      /** category */
+      category?: Lark.Category
+    }
+
+    export interface GetResponse {
+      /** category id */
+      category_id: string
+      /** category id, for backward compatibility */
+      id: string
+      /** category name */
+      name: string
+      /** helpdesk id */
+      helpdesk_id: string
+      /** category language */
+      language?: string
+    }
+
+    export interface PatchRequest {
+      /** category name */
+      name?: string
+      /** parent category id, if any */
+      parent_id?: string
+    }
+
+    export interface ListQuery {
+      /** 知识库分类语言 */
+      lang?: string
+      /** 排序键。1: 根据知识库分类更新时间排序 */
+      order_by?: number
+      /** 顺序。true: 正序；false：反序 */
+      asc?: boolean
+    }
+
+    export interface ListResponse {
+      /** list of categories */
+      categories?: Lark.Category[]
+    }
+  }
 
-export interface SubscribeHelpdeskEventRequest {
-  /** 可订阅的事件列表 */
-  events: Event[]
-}
+  export namespace Notification {
+    export interface Methods {
+      /**
+       * 创建推送
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/create
+       */
+      create(body: CreateRequest, query?: CreateQuery): Promise<CreateResponse>
+      /**
+       * 更新推送
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/patch
+       */
+      patch(notification_id: string, body: PatchRequest, query?: PatchQuery): Promise<void>
+      /**
+       * 查询推送
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/get
+       */
+      get(notification_id: string, query?: GetQuery): Promise<GetResponse>
+      /**
+       * 预览推送
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/preview
+       */
+      preview(notification_id: string): Promise<void>
+      /**
+       * 提交审核
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/submit_approve
+       */
+      submitApprove(notification_id: string, body: SubmitApproveRequest): Promise<SubmitApproveResponse>
+      /**
+       * 取消审核
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/cancel_approve
+       */
+      cancelApprove(notification_id: string): Promise<void>
+      /**
+       * 执行推送
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/execute_send
+       */
+      executeSend(notification_id: string, body: ExecuteSendRequest): Promise<void>
+      /**
+       * 取消推送
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/notification/cancel_send
+       */
+      cancelSend(notification_id: string, body: CancelSendRequest): Promise<void>
+    }
+
+    export interface CreateRequest {
+      /** 唯一ID */
+      id?: string
+      /** 任务名称 */
+      job_name?: string
+      /** 0(草稿)、1(等待审批)、 2(审批未通过)、3(正在发送中)、4(发送完成)、5(等待设置发送时间)、6(取消发送)、7(新人入职执行发送)、8(等待倒计时发送) */
+      status?: number
+      /** 创建人 */
+      create_user?: Lark.NotificationUser
+      /** 创建时间（毫秒时间戳） */
+      created_at?: string
+      /** 更新用户 */
+      update_user?: Lark.NotificationUser
+      /** 更新时间（毫秒时间戳） */
+      updated_at?: string
+      /** 目标推送用户 */
+      target_user_count?: number
+      /** 已推送用户总数 */
+      sent_user_count?: number
+      /** 已读用户总数 */
+      read_user_count?: number
+      /** 推送任务触发时间（毫秒时间戳） */
+      send_at?: string
+      /** 推送内容，详见：https://open.feishu.cn/tool/cardbuilder?from=howtoguide */
+      push_content?: string
+      /** 0（定时推送：push_scope不能等于3） 1（新人入职推送：push_scope必须等于1或者3；new_staff_scope_type不能为空） */
+      push_type?: number
+      /** 推送范围（服务台私信） 0：组织内全部成员（user_list和department_list必须为空） 1：不推送任何成员（user_list和department_list必须为空，chat_list不可为空） 2：推送到部分成员（user_list或department_list不能为空） 3：入职新人 以上四种状态，chat_list都相对独立，只有在推送范围为1时，必须需要设置chat_list */
+      push_scope_type?: number
+      /** 新人入职范围类型（push_type为1时生效） 0：组织内所有新人 1：组织内特定的部门（new_staff_scope_department_list 字段不能为空） */
+      new_staff_scope_type?: number
+      /** 新人入职生效部门列表 */
+      new_staff_scope_department_list?: Lark.NotificationDepartment[]
+      /** push推送到成员列表 */
+      user_list?: Lark.NotificationUser[]
+      /** push推送到的部门信息列表 */
+      department_list?: Lark.NotificationDepartment[]
+      /** push推送到的会话列表(群) */
+      chat_list?: Lark.NotificationChat[]
+      /** 预留扩展字段 */
+      ext?: string
+    }
+
+    export interface CreateQuery {
+      /** 此次调用中使用的用户ID的类型 */
+      user_id_type?: 'user_id' | 'union_id' | 'open_id'
+    }
+
+    export interface CreateResponse {
+      /** 创建成功后的唯一id */
+      notification_id?: string
+      /** 当前状态 */
+      status?: number
+    }
+
+    export interface PatchRequest {
+      /** 唯一ID */
+      id?: string
+      /** 任务名称 */
+      job_name?: string
+      /** 0(草稿)、1(等待审批)、 2(审批未通过)、3(正在发送中)、4(发送完成)、5(等待设置发送时间)、6(取消发送)、7(新人入职执行发送)、8(等待倒计时发送) */
+      status?: number
+      /** 创建人 */
+      create_user?: Lark.NotificationUser
+      /** 创建时间（毫秒时间戳） */
+      created_at?: string
+      /** 更新用户 */
+      update_user?: Lark.NotificationUser
+      /** 更新时间（毫秒时间戳） */
+      updated_at?: string
+      /** 目标推送用户 */
+      target_user_count?: number
+      /** 已推送用户总数 */
+      sent_user_count?: number
+      /** 已读用户总数 */
+      read_user_count?: number
+      /** 推送任务触发时间（毫秒时间戳） */
+      send_at?: string
+      /** 推送内容，详见：https://open.feishu.cn/tool/cardbuilder?from=howtoguide */
+      push_content?: string
+      /** 0（定时推送：push_scope不能等于3） 1（新人入职推送：push_scope必须等于1或者3；new_staff_scope_type不能为空） */
+      push_type?: number
+      /** 推送范围（服务台私信） 0：组织内全部成员（user_list和department_list必须为空） 1：不推送任何成员（user_list和department_list必须为空，chat_list不可为空） 2：推送到部分成员（user_list或department_list不能为空） 3：入职新人 以上四种状态，chat_list都相对独立，只有在推送范围为1时，必须需要设置chat_list */
+      push_scope_type?: number
+      /** 新人入职范围类型（push_type为1时生效） 0：组织内所有新人 1：组织内特定的部门（new_staff_scope_department_list 字段不能为空） */
+      new_staff_scope_type?: number
+      /** 新人入职生效部门列表 */
+      new_staff_scope_department_list?: Lark.NotificationDepartment[]
+      /** push推送到成员列表 */
+      user_list?: Lark.NotificationUser[]
+      /** push推送到的部门信息列表 */
+      department_list?: Lark.NotificationDepartment[]
+      /** push推送到的会话列表(群) */
+      chat_list?: Lark.NotificationChat[]
+      /** 预留扩展字段 */
+      ext?: string
+    }
+
+    export interface PatchQuery {
+      /** 此次调用中使用的用户ID的类型 */
+      user_id_type?: 'user_id' | 'union_id' | 'open_id'
+    }
+
+    export interface GetQuery {
+      /** 此次调用中使用的用户ID的类型 */
+      user_id_type?: 'user_id' | 'union_id' | 'open_id'
+    }
+
+    export interface GetResponse {
+      /** push任务详情 */
+      notification?: Lark.Notification
+      /** 审批链接 */
+      approval_app_link?: string
+    }
+
+    export interface SubmitApproveRequest {
+      /** 提交审批理由 */
+      reason: string
+    }
+
+    export interface SubmitApproveResponse {
+      /** 是否有权限创建或者管理审批流程 （有两种情况会导致没有权限： 1：用户没有安装服务台小程序，需要在https://app.feishu.cn/app/cli_9f9f8825d53b900d或者https://ftest.feishu.cn/admin/appCenter/manage/cli_9f9f8825d53b900d?lang=zh-CN 安装小程序 2：用户安装的服务台小程序版本过低） */
+      has_access?: boolean
+    }
+
+    export interface ExecuteSendRequest {
+      /** 发送时间戳(毫秒) */
+      send_at: string
+    }
+
+    export interface CancelSendRequest {
+      /** 是否召回已发送的消息,新人入职消息同样适用 */
+      is_recall: boolean
+    }
+  }
 
-export interface UnsubscribeHelpdeskEventRequest {
-  /** event list to unsubscribe */
-  events: Event[]
+  export namespace Event {
+    export interface Methods {
+      /**
+       * 订阅服务台事件
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/event/subscribe
+       */
+      subscribe(body: SubscribeRequest): Promise<void>
+      /**
+       * 取消订阅服务台事件
+       * @see https://open.feishu.cn/document/uAjLw4CM/ukTMukTMukTM/helpdesk-v1/event/unsubscribe
+       */
+      unsubscribe(body: UnsubscribeRequest): Promise<void>
+    }
+
+    export interface SubscribeRequest {
+      /** 可订阅的事件列表 */
+      events: Lark.Event[]
+    }
+
+    export interface UnsubscribeRequest {
+      /** event list to unsubscribe */
+      events: Lark.Event[]
+    }
+  }
 }
 
 Internal.define({
   '/helpdesk/v1/agents/{agent_id}': {
-    PATCH: 'patchHelpdeskAgent',
+    PATCH: 'helpdesk.agent.patch',
   },
   '/helpdesk/v1/agent_emails': {
-    GET: 'agentEmailHelpdeskAgent',
+    GET: 'helpdesk.agent.agentEmail',
   },
   '/helpdesk/v1/agent_schedules': {
-    POST: 'createHelpdeskAgentSchedule',
-    GET: 'listHelpdeskAgentSchedule',
+    POST: 'helpdesk.agentSchedule.create',
+    GET: 'helpdesk.agentSchedule.list',
   },
   '/helpdesk/v1/agents/{agent_id}/schedules': {
-    DELETE: 'deleteHelpdeskAgentSchedules',
-    PATCH: 'patchHelpdeskAgentSchedules',
-    GET: 'getHelpdeskAgentSchedules',
+    DELETE: 'helpdesk.agent.schedules.delete',
+    PATCH: 'helpdesk.agent.schedules.patch',
+    GET: 'helpdesk.agent.schedules.get',
   },
   '/helpdesk/v1/agent_skills': {
-    POST: 'createHelpdeskAgentSkill',
-    GET: 'listHelpdeskAgentSkill',
+    POST: 'helpdesk.agentSkill.create',
+    GET: 'helpdesk.agentSkill.list',
   },
   '/helpdesk/v1/agent_skills/{agent_skill_id}': {
-    DELETE: 'deleteHelpdeskAgentSkill',
-    PATCH: 'patchHelpdeskAgentSkill',
-    GET: 'getHelpdeskAgentSkill',
+    DELETE: 'helpdesk.agentSkill.delete',
+    PATCH: 'helpdesk.agentSkill.patch',
+    GET: 'helpdesk.agentSkill.get',
   },
   '/helpdesk/v1/agent_skill_rules': {
-    GET: 'listHelpdeskAgentSkillRule',
+    GET: 'helpdesk.agentSkillRule.list',
   },
   '/helpdesk/v1/start_service': {
-    POST: 'startServiceHelpdeskTicket',
+    POST: 'helpdesk.ticket.startService',
   },
   '/helpdesk/v1/tickets/{ticket_id}': {
-    GET: 'getHelpdeskTicket',
-    PUT: 'updateHelpdeskTicket',
+    GET: 'helpdesk.ticket.get',
+    PUT: 'helpdesk.ticket.update',
   },
   '/helpdesk/v1/tickets': {
-    GET: 'listHelpdeskTicket',
+    GET: 'helpdesk.ticket.list',
   },
   '/helpdesk/v1/ticket_images': {
-    GET: { name: 'ticketImageHelpdeskTicket', type: 'binary' },
+    GET: { name: 'helpdesk.ticket.ticketImage', type: 'binary' },
   },
   '/helpdesk/v1/tickets/{ticket_id}/answer_user_query': {
-    POST: 'answerUserQueryHelpdeskTicket',
+    POST: 'helpdesk.ticket.answerUserQuery',
   },
   '/helpdesk/v1/customized_fields': {
-    GET: 'customizedFieldsHelpdeskTicket',
+    GET: 'helpdesk.ticket.customizedFields',
   },
   '/helpdesk/v1/tickets/{ticket_id}/messages': {
-    POST: 'createHelpdeskTicketMessage',
-    GET: 'listHelpdeskTicketMessage',
+    POST: 'helpdesk.ticket.message.create',
+    GET: 'helpdesk.ticket.message.list',
   },
   '/helpdesk/v1/message': {
-    POST: 'createHelpdeskBotMessage',
+    POST: 'helpdesk.bot.message.create',
   },
   '/helpdesk/v1/ticket_customized_fields': {
-    POST: 'createHelpdeskTicketCustomizedField',
-    GET: { name: 'listHelpdeskTicketCustomizedField', pagination: { argIndex: 1, tokenKey: 'next_page_token' } },
+    POST: 'helpdesk.ticketCustomizedField.create',
+    GET: { name: 'helpdesk.ticketCustomizedField.list', pagination: { argIndex: 1, tokenKey: 'next_page_token' } },
   },
   '/helpdesk/v1/ticket_customized_fields/{ticket_customized_field_id}': {
-    DELETE: 'deleteHelpdeskTicketCustomizedField',
-    PATCH: 'patchHelpdeskTicketCustomizedField',
-    GET: 'getHelpdeskTicketCustomizedField',
+    DELETE: 'helpdesk.ticketCustomizedField.delete',
+    PATCH: 'helpdesk.ticketCustomizedField.patch',
+    GET: 'helpdesk.ticketCustomizedField.get',
   },
   '/helpdesk/v1/faqs': {
-    POST: 'createHelpdeskFaq',
-    GET: { name: 'listHelpdeskFaq', pagination: { argIndex: 0 } },
+    POST: 'helpdesk.faq.create',
+    GET: { name: 'helpdesk.faq.list', pagination: { argIndex: 0 } },
   },
   '/helpdesk/v1/faqs/{id}': {
-    DELETE: 'deleteHelpdeskFaq',
-    PATCH: 'patchHelpdeskFaq',
-    GET: 'getHelpdeskFaq',
+    DELETE: 'helpdesk.faq.delete',
+    PATCH: 'helpdesk.faq.patch',
+    GET: 'helpdesk.faq.get',
   },
   '/helpdesk/v1/faqs/{id}/image/{image_key}': {
-    GET: { name: 'faqImageHelpdeskFaq', type: 'binary' },
+    GET: { name: 'helpdesk.faq.faqImage', type: 'binary' },
   },
   '/helpdesk/v1/faqs/search': {
-    GET: { name: 'searchHelpdeskFaq', pagination: { argIndex: 0 } },
+    GET: { name: 'helpdesk.faq.search', pagination: { argIndex: 0 } },
   },
   '/helpdesk/v1/categories': {
-    POST: 'createHelpdeskCategory',
-    GET: 'listHelpdeskCategory',
+    POST: 'helpdesk.category.create',
+    GET: 'helpdesk.category.list',
   },
   '/helpdesk/v1/categories/{id}': {
-    GET: 'getHelpdeskCategory',
-    PATCH: 'patchHelpdeskCategory',
-    DELETE: 'deleteHelpdeskCategory',
+    GET: 'helpdesk.category.get',
+    PATCH: 'helpdesk.category.patch',
+    DELETE: 'helpdesk.category.delete',
   },
   '/helpdesk/v1/notifications': {
-    POST: 'createHelpdeskNotification',
+    POST: 'helpdesk.notification.create',
   },
   '/helpdesk/v1/notifications/{notification_id}': {
-    PATCH: 'patchHelpdeskNotification',
-    GET: 'getHelpdeskNotification',
+    PATCH: 'helpdesk.notification.patch',
+    GET: 'helpdesk.notification.get',
   },
   '/helpdesk/v1/notifications/{notification_id}/preview': {
-    POST: 'previewHelpdeskNotification',
+    POST: 'helpdesk.notification.preview',
   },
   '/helpdesk/v1/notifications/{notification_id}/submit_approve': {
-    POST: 'submitApproveHelpdeskNotification',
+    POST: 'helpdesk.notification.submitApprove',
   },
   '/helpdesk/v1/notifications/{notification_id}/cancel_approve': {
-    POST: 'cancelApproveHelpdeskNotification',
+    POST: 'helpdesk.notification.cancelApprove',
   },
   '/helpdesk/v1/notifications/{notification_id}/execute_send': {
-    POST: 'executeSendHelpdeskNotification',
+    POST: 'helpdesk.notification.executeSend',
   },
   '/helpdesk/v1/notifications/{notification_id}/cancel_send': {
-    POST: 'cancelSendHelpdeskNotification',
+    POST: 'helpdesk.notification.cancelSend',
   },
   '/helpdesk/v1/events/subscribe': {
-    POST: 'subscribeHelpdeskEvent',
+    POST: 'helpdesk.event.subscribe',
   },
   '/helpdesk/v1/events/unsubscribe': {
-    POST: 'unsubscribeHelpdeskEvent',
+    POST: 'helpdesk.event.unsubscribe',
   },
 })