@salesforce/afv-skills 1.47.0 → 1.48.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/package.json +1 -1
- package/skills/education-cloud-domain-configure/SKILL.md +234 -0
- package/skills/education-cloud-domain-configure/references/dependent-features.md +198 -0
- package/skills/education-cloud-domain-configure/references/domain-features/academic-operations.md +386 -0
- package/skills/education-cloud-domain-configure/references/domain-features/alumni-relations.md +155 -0
- package/skills/education-cloud-domain-configure/references/domain-features/cross-domain-dependencies.md +18 -0
- package/skills/education-cloud-domain-configure/references/domain-features/industriessettings-toggle-reference.md +43 -0
- package/skills/education-cloud-domain-configure/references/domain-features/mentoring.md +198 -0
- package/skills/education-cloud-domain-configure/references/domain-features/recruitment-admissions.md +315 -0
- package/skills/education-cloud-domain-configure/references/domain-features/student-management.md +155 -0
- package/skills/education-cloud-domain-configure/references/domain-features/student-success.md +249 -0
- package/skills/education-cloud-domain-configure/references/domain-features.md +27 -0
- package/skills/education-cloud-domain-configure/references/gotchas-extended.md +23 -0
- package/skills/education-cloud-domain-configure/references/toggle-write-path.md +67 -0
- package/skills/education-cloud-domain-configure/scripts/check_license_provisioned.py +62 -0
- package/skills/education-cloud-domain-configure/scripts/check_org_edition.py +44 -0
- package/skills/education-cloud-domain-configure/scripts/check_permission_assigned.py +39 -0
- package/skills/education-cloud-multi-campus-configure/SKILL.md +7 -0
- package/skills/education-cloud-multi-campus-configure/references/foundation_prerequisites.md +4 -3
- package/skills/service-agentforce-channel-configure/SKILL.md +33 -28
- package/skills/service-agentforce-human-escalation-configure/SKILL.md +205 -0
- package/skills/service-agentforce-human-escalation-configure/assets/escalation-thresholds.instructions.md +37 -0
- package/skills/service-agentforce-human-escalation-configure/assets/force-app/main/default/flows/Human_Escalation_Outbound_Flow.flow-meta.xml +173 -0
- package/skills/service-agentforce-human-escalation-configure/assets/package.xml +8 -0
- package/skills/service-agentforce-human-escalation-configure/assets/sfdx-project.json +5 -0
- package/skills/service-agentforce-human-escalation-configure/references/classifier-contracts.md +103 -0
- package/skills/service-agentforce-human-escalation-configure/references/escalation-mechanism.md +63 -0
- package/skills/service-agentforce-human-escalation-configure/references/failure-policy.md +44 -0
- package/skills/service-agentforce-human-escalation-configure/references/nga-escalation.md +57 -0
- package/skills/service-agentforce-human-escalation-configure/references/runtime-verification.md +72 -0
- package/skills/service-agentforce-human-escalation-configure/scripts/classify-agent-active.mjs +49 -0
- package/skills/service-agentforce-human-escalation-configure/scripts/classify-nga-escalation.mjs +166 -0
- package/skills/service-agentforce-human-escalation-configure/scripts/extract-outbound-route.mjs +67 -0
- package/skills/service-agentforce-human-escalation-configure/scripts/patch-escalation-surfaces.mjs +131 -0
- package/skills/service-agentforce-human-escalation-configure/scripts/tests/__init__.py +0 -0
- package/skills/service-agentforce-human-escalation-configure/scripts/tests/_bootstrap.py +249 -0
- package/skills/service-agentforce-human-escalation-configure/scripts/tests/test_escalation_contracts.py +899 -0
- package/skills/service-agentforce-human-escalation-configure/scripts/verify-and-configure.sh +705 -0
- package/skills/service-agentforce-human-escalation-configure/scripts/verify-escalation-config.mjs +89 -0
- package/skills/service-de-channel-routing-configure/SKILL.md +13 -5
- package/skills/service-de-channel-routing-configure/scripts/tests/test_skill_contract.py +25 -0
- package/skills/service-itsm-agentic-setup-agentforce-coordinate/SKILL.md +23 -10
- package/skills/service-itsm-agentic-setup-agentforce-coordinate/examples/output-templates.md +63 -48
- package/skills/service-itsm-agentic-setup-agentforce-coordinate/scripts/verify-child-verdict.mjs +6 -2
- package/skills/service-omni-agent-users-create/SKILL.md +96 -0
- package/skills/service-omni-agent-users-create/assets/create-users.apex.template +80 -0
- package/skills/service-omni-agent-users-create/references/apex-patterns.md +135 -0
- package/skills/service-omni-agent-users-create/references/apex-template-notes.md +40 -0
- package/skills/service-omni-agent-users-create/scripts/detect-and-create.sh +206 -0
- package/skills/service-omni-agent-users-create/scripts/detect-existing.sh +122 -0
- package/skills/service-omni-agent-users-create/scripts/run-create.sh +298 -0
- package/skills/service-omni-agent-users-create/scripts/tests/test_user_create_security.py +171 -0
- package/skills/service-omni-agent-work-sharing-configure/SKILL.md +78 -0
- package/skills/service-omni-agent-work-sharing-configure/references/api-notes.md +31 -0
- package/skills/service-omni-agent-work-sharing-configure/scripts/configure-and-report.sh +186 -0
- package/skills/service-omni-agent-work-sharing-configure/scripts/tests/_bootstrap.py +120 -0
- package/skills/service-omni-agent-work-sharing-configure/scripts/tests/test_agent_work_sharing_contracts.py +93 -0
- package/skills/service-omni-base-settings-configure/SKILL.md +77 -0
- package/skills/service-omni-base-settings-configure/assets/force-app/main/default/settings/OmniChannel.settings-meta.xml +8 -0
- package/skills/service-omni-base-settings-configure/assets/package.xml +8 -0
- package/skills/service-omni-base-settings-configure/assets/sfdx-project.json +12 -0
- package/skills/service-omni-base-settings-configure/references/api-notes.md +121 -0
- package/skills/service-omni-base-settings-configure/scripts/configure-and-report.sh +164 -0
- package/skills/service-omni-base-settings-configure/scripts/detect-existing.sh +69 -0
- package/skills/service-omni-channel-setup-coordinate/SKILL.md +168 -0
- package/skills/service-omni-channel-setup-coordinate/examples/output-templates.md +161 -0
- package/skills/service-omni-channel-setup-coordinate/references/gap-catalog.md +99 -0
- package/skills/service-omni-channel-setup-coordinate/scripts/integration-driver.sh +1542 -0
- package/skills/service-omni-channel-setup-coordinate/scripts/tests/__init__.py +0 -0
- package/skills/service-omni-channel-setup-coordinate/scripts/tests/_bootstrap.py +223 -0
- package/skills/service-omni-channel-setup-coordinate/scripts/tests/test_omni_contracts.py +804 -0
- package/skills/service-omni-command-center-analyze/SKILL.md +84 -0
- package/skills/service-omni-command-center-analyze/references/api-notes.md +54 -0
- package/skills/service-omni-command-center-analyze/scripts/analyze.sh +198 -0
- package/skills/service-omni-command-center-analyze/scripts/tests/_bootstrap.py +115 -0
- package/skills/service-omni-command-center-analyze/scripts/tests/test_command_center_analyze_contracts.py +165 -0
- package/skills/service-omni-permission-set-assign/SKILL.md +88 -0
- package/skills/service-omni-permission-set-assign/assets/package.xml +8 -0
- package/skills/service-omni-permission-set-assign/references/api-notes.md +143 -0
- package/skills/service-omni-permission-set-assign/scripts/verify-and-assign.sh +397 -0
- package/skills/service-omni-presence-status-deploy/SKILL.md +87 -0
- package/skills/service-omni-presence-status-deploy/assets/package.xml +12 -0
- package/skills/service-omni-presence-status-deploy/references/api-notes.md +115 -0
- package/skills/service-omni-presence-status-deploy/scripts/deploy-and-report.sh +422 -0
- package/skills/service-omni-presence-user-config-deploy/SKILL.md +80 -0
- package/skills/service-omni-presence-user-config-deploy/references/api-notes.md +60 -0
- package/skills/service-omni-presence-user-config-deploy/scripts/deploy-and-report.sh +261 -0
- package/skills/service-omni-presence-user-config-deploy/scripts/tests/_bootstrap.py +106 -0
- package/skills/service-omni-presence-user-config-deploy/scripts/tests/test_presence_user_config_contracts.py +142 -0
- package/skills/service-omni-queue-deploy/SKILL.md +91 -0
- package/skills/service-omni-queue-deploy/references/api-notes.md +140 -0
- package/skills/service-omni-queue-deploy/scripts/verify-and-align.sh +470 -0
- package/skills/service-omni-queue-members-assign/SKILL.md +93 -0
- package/skills/service-omni-queue-members-assign/references/api-notes.md +144 -0
- package/skills/service-omni-queue-members-assign/scripts/tests/_bootstrap.py +67 -0
- package/skills/service-omni-queue-members-assign/scripts/tests/test_queue_members_contracts.py +73 -0
- package/skills/service-omni-queue-members-assign/scripts/verify-and-bind.sh +362 -0
- package/skills/service-omni-queue-routing-config-deploy/SKILL.md +101 -0
- package/skills/service-omni-queue-routing-config-deploy/references/api-notes.md +127 -0
- package/skills/service-omni-queue-routing-config-deploy/scripts/tests/_bootstrap.py +90 -0
- package/skills/service-omni-queue-routing-config-deploy/scripts/tests/test_queue_routing_config_contracts.py +70 -0
- package/skills/service-omni-queue-routing-config-deploy/scripts/upsert-and-report.sh +538 -0
- package/skills/service-omni-routing-flow-deploy/SKILL.md +111 -0
- package/skills/service-omni-routing-flow-deploy/assets/force-app/main/default/flows/Omni_Route_Case_Trigger.SkillsBased.flow-meta.xml +94 -0
- package/skills/service-omni-routing-flow-deploy/assets/force-app/main/default/flows/Omni_Route_Case_Trigger.flow-meta.xml +88 -0
- package/skills/service-omni-routing-flow-deploy/assets/force-app/main/default/flows/Omni_Route_Cases.flow-meta.xml +144 -0
- package/skills/service-omni-routing-flow-deploy/assets/force-app/main/default/flows/Omni_Route_VoiceCall_Trigger.SkillsBased.flow-meta.xml +94 -0
- package/skills/service-omni-routing-flow-deploy/assets/force-app/main/default/flows/Omni_Route_VoiceCall_Trigger.flow-meta.xml +88 -0
- package/skills/service-omni-routing-flow-deploy/assets/force-app/main/default/flows/Omni_Route_VoiceCalls.flow-meta.xml +144 -0
- package/skills/service-omni-routing-flow-deploy/assets/package.xml +11 -0
- package/skills/service-omni-routing-flow-deploy/assets/sfdx-project.json +11 -0
- package/skills/service-omni-routing-flow-deploy/references/api-notes.md +265 -0
- package/skills/service-omni-routing-flow-deploy/scripts/deploy-and-report.sh +684 -0
- package/skills/service-omni-service-channel-configure/SKILL.md +83 -0
- package/skills/service-omni-service-channel-configure/assets/force-app/main/default/serviceChannels/Cases.serviceChannel-meta.xml +9 -0
- package/skills/service-omni-service-channel-configure/assets/force-app/main/default/serviceChannels/Incidents.serviceChannel-meta.xml +9 -0
- package/skills/service-omni-service-channel-configure/assets/force-app/main/default/serviceChannels/MessagingSessions.serviceChannel-meta.xml +9 -0
- package/skills/service-omni-service-channel-configure/assets/force-app/main/default/serviceChannels/VoiceCalls.serviceChannel-meta.xml +9 -0
- package/skills/service-omni-service-channel-configure/assets/package.xml +11 -0
- package/skills/service-omni-service-channel-configure/assets/sfdx-project.json +12 -0
- package/skills/service-omni-service-channel-configure/references/api-notes.md +84 -0
- package/skills/service-omni-service-channel-configure/scripts/deploy-and-report.sh +383 -0
- package/skills/service-omni-sidebar-configure/SKILL.md +77 -0
- package/skills/service-omni-sidebar-configure/references/api-notes.md +51 -0
- package/skills/service-omni-sidebar-configure/scripts/enable-and-report.sh +315 -0
- package/skills/service-omni-sidebar-configure/scripts/tests/_bootstrap.py +142 -0
- package/skills/service-omni-sidebar-configure/scripts/tests/test_sidebar_contracts.py +139 -0
- package/skills/service-omni-skills-based-routing-configure/SKILL.md +81 -0
- package/skills/service-omni-skills-based-routing-configure/references/api-notes.md +50 -0
- package/skills/service-omni-skills-based-routing-configure/scripts/configure-and-report.sh +270 -0
- package/skills/service-omni-skills-based-routing-configure/scripts/tests/_bootstrap.py +120 -0
- package/skills/service-omni-skills-based-routing-configure/scripts/tests/test_sbr_contracts.py +129 -0
- package/skills/service-omni-supervisor-config-deploy/SKILL.md +97 -0
- package/skills/service-omni-supervisor-config-deploy/assets/force-app/main/default/omniSupervisorConfigs/Omni_Supervisor.omniSupervisorConfig-meta.xml +9 -0
- package/skills/service-omni-supervisor-config-deploy/assets/package.xml +8 -0
- package/skills/service-omni-supervisor-config-deploy/assets/sfdx-project.json +12 -0
- package/skills/service-omni-supervisor-config-deploy/references/api-notes.md +205 -0
- package/skills/service-omni-supervisor-config-deploy/scripts/deploy-and-report.sh +586 -0
- package/skills/service-omni-supervisor-config-deploy/scripts/tests/_bootstrap.py +153 -0
- package/skills/service-omni-supervisor-config-deploy/scripts/tests/test_supervisor_config_contracts.py +116 -0
- package/skills/service-omni-supervisor-permset-assign/SKILL.md +88 -0
- package/skills/service-omni-supervisor-permset-assign/references/api-notes.md +48 -0
- package/skills/service-omni-supervisor-permset-assign/scripts/verify-and-assign.sh +316 -0
- package/skills/service-omni-supervisor-surface-deploy/SKILL.md +85 -0
- package/skills/service-omni-supervisor-surface-deploy/references/api-notes.md +47 -0
- package/skills/service-omni-supervisor-surface-deploy/scripts/deploy-and-report.sh +216 -0
- package/skills/service-omni-supervisor-surface-deploy/scripts/tests/_bootstrap.py +95 -0
- package/skills/service-omni-supervisor-surface-deploy/scripts/tests/test_supervisor_surface_contracts.py +154 -0
- package/skills/service-omni-supervisor-users-create/SKILL.md +92 -0
- package/skills/service-omni-supervisor-users-create/assets/create-supervisors.apex.template +72 -0
- package/skills/service-omni-supervisor-users-create/references/apex-patterns.md +73 -0
- package/skills/service-omni-supervisor-users-create/references/apex-template-notes.md +41 -0
- package/skills/service-omni-supervisor-users-create/scripts/detect-and-create.sh +197 -0
- package/skills/service-omni-supervisor-users-create/scripts/detect-existing.sh +112 -0
- package/skills/service-omni-supervisor-users-create/scripts/run-create.sh +296 -0
- package/skills/service-omni-work-skill-routing-configure/SKILL.md +80 -0
- package/skills/service-omni-work-skill-routing-configure/references/api-notes.md +67 -0
- package/skills/service-omni-work-skill-routing-configure/scripts/configure-and-report.sh +262 -0
- package/skills/service-omni-work-skill-routing-configure/scripts/tests/_bootstrap.py +121 -0
- package/skills/service-omni-work-skill-routing-configure/scripts/tests/test_work_skill_routing_contracts.py +161 -0
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<?xml version="1.0" encoding="UTF-8"?>
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<Flow xmlns="http://soap.sforce.com/2006/04/metadata">
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<apiVersion>66.0</apiVersion>
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<name>Route_Case_Work_Item</name>
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<actionName>routeWork</actionName>
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<actionType>routeWork</actionType>
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<name>routingType</name>
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<stringValue>SkillsBased</stringValue>
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<description>Record-triggered Omni-Channel SKILLS-BASED routing flow. Fires on Case insert and calls the standard routeWork invocable action with routingType=SkillsBased and a non-null skillOption to create a PendingServiceRouting for the new Case, then routes by skill. With skillOption=RunSBRRules (default) the platform evaluates the org's WorkSkillRouting (skills-based routing) rules server-side and attaches the matching SkillRequirement rows to the PSR; skillOption is REQUIRED here (a null skillOption makes the platform routeWork action NPE and roll back the Case insert - W-24069761), so this asset always carries it. The org-specific IDs (serviceChannelId, queueId, routingConfigId) and the skillOption are tokenized and resolved at deploy time so the asset is portable across orgs. Deployed by service-omni-routing-flow-deploy with --routing-type SkillsBased. This is the skills-based production routing variant; Omni_Route_Case_Trigger is the queue-based variant.</description>
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<interviewLabel>Omni Route Case Trigger {!$Flow.CurrentDateTime}</interviewLabel>
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<connector>
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<targetReference>Route_Case_Work_Item</targetReference>
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<object>Case</object>
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|
+
<locationX>176</locationX>
|
|
8
|
+
<locationY>276</locationY>
|
|
9
|
+
<actionName>routeWork</actionName>
|
|
10
|
+
<actionType>routeWork</actionType>
|
|
11
|
+
<flowTransactionModel>CurrentTransaction</flowTransactionModel>
|
|
12
|
+
<inputParameters>
|
|
13
|
+
<name>recordId</name>
|
|
14
|
+
<value>
|
|
15
|
+
<elementReference>$Record.Id</elementReference>
|
|
16
|
+
</value>
|
|
17
|
+
</inputParameters>
|
|
18
|
+
<inputParameters>
|
|
19
|
+
<name>serviceChannelId</name>
|
|
20
|
+
<value>
|
|
21
|
+
<stringValue>__SERVICE_CHANNEL_ID__</stringValue>
|
|
22
|
+
</value>
|
|
23
|
+
</inputParameters>
|
|
24
|
+
<inputParameters>
|
|
25
|
+
<name>serviceChannelDevName</name>
|
|
26
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+
<value>
|
|
27
|
+
<stringValue>__SERVICE_CHANNEL_DEVNAME__</stringValue>
|
|
28
|
+
</value>
|
|
29
|
+
</inputParameters>
|
|
30
|
+
<inputParameters>
|
|
31
|
+
<name>serviceChannelLabel</name>
|
|
32
|
+
<value>
|
|
33
|
+
<stringValue>__SERVICE_CHANNEL_LABEL__</stringValue>
|
|
34
|
+
</value>
|
|
35
|
+
</inputParameters>
|
|
36
|
+
<inputParameters>
|
|
37
|
+
<name>routingType</name>
|
|
38
|
+
<value>
|
|
39
|
+
<stringValue>QueueBased</stringValue>
|
|
40
|
+
</value>
|
|
41
|
+
</inputParameters>
|
|
42
|
+
<inputParameters>
|
|
43
|
+
<name>routingConfigId</name>
|
|
44
|
+
<value>
|
|
45
|
+
<stringValue>__ROUTING_CONFIG_ID__</stringValue>
|
|
46
|
+
</value>
|
|
47
|
+
</inputParameters>
|
|
48
|
+
<inputParameters>
|
|
49
|
+
<name>queueId</name>
|
|
50
|
+
<value>
|
|
51
|
+
<stringValue>__QUEUE_ID__</stringValue>
|
|
52
|
+
</value>
|
|
53
|
+
</inputParameters>
|
|
54
|
+
</actionCalls>
|
|
55
|
+
<description>Record-triggered Omni-Channel routing flow. Fires on Case insert and calls the standard routeWork invocable action to create a PendingServiceRouting for the new Case, handing it to Omni-Channel for distribution to an available agent monitoring the target queue. The org-specific IDs (serviceChannelId, queueId, routingConfigId) are tokenized and resolved by DeveloperName at deploy time so the asset is portable across orgs. Deployed by service-omni-routing-flow-deploy. This is the production routing variant; Omni_Route_Cases is the autolaunched dryRun smoke-test variant that proves headless CLI invocability.</description>
|
|
56
|
+
<interviewLabel>Omni Route Case Trigger {!$Flow.CurrentDateTime}</interviewLabel>
|
|
57
|
+
<label>Omni Route Case Trigger</label>
|
|
58
|
+
<processMetadataValues>
|
|
59
|
+
<name>BuilderType</name>
|
|
60
|
+
<value>
|
|
61
|
+
<stringValue>LightningFlowBuilder</stringValue>
|
|
62
|
+
</value>
|
|
63
|
+
</processMetadataValues>
|
|
64
|
+
<processMetadataValues>
|
|
65
|
+
<name>CanvasMode</name>
|
|
66
|
+
<value>
|
|
67
|
+
<stringValue>AUTO_LAYOUT_CANVAS</stringValue>
|
|
68
|
+
</value>
|
|
69
|
+
</processMetadataValues>
|
|
70
|
+
<processMetadataValues>
|
|
71
|
+
<name>OriginBuilderType</name>
|
|
72
|
+
<value>
|
|
73
|
+
<stringValue>LightningFlowBuilder</stringValue>
|
|
74
|
+
</value>
|
|
75
|
+
</processMetadataValues>
|
|
76
|
+
<processType>AutoLaunchedFlow</processType>
|
|
77
|
+
<start>
|
|
78
|
+
<locationX>176</locationX>
|
|
79
|
+
<locationY>0</locationY>
|
|
80
|
+
<connector>
|
|
81
|
+
<targetReference>Route_Case_Work_Item</targetReference>
|
|
82
|
+
</connector>
|
|
83
|
+
<object>Case</object>
|
|
84
|
+
<recordTriggerType>Create</recordTriggerType>
|
|
85
|
+
<triggerType>RecordAfterSave</triggerType>
|
|
86
|
+
</start>
|
|
87
|
+
<status>Active</status>
|
|
88
|
+
</Flow>
|
|
@@ -0,0 +1,144 @@
|
|
|
1
|
+
<?xml version="1.0" encoding="UTF-8"?>
|
|
2
|
+
<Flow xmlns="http://soap.sforce.com/2006/04/metadata">
|
|
3
|
+
<apiVersion>66.0</apiVersion>
|
|
4
|
+
<assignments>
|
|
5
|
+
<name>Set_Dry_Run_Ok</name>
|
|
6
|
+
<label>Set Dry Run Ok</label>
|
|
7
|
+
<locationX>176</locationX>
|
|
8
|
+
<locationY>350</locationY>
|
|
9
|
+
<assignmentItems>
|
|
10
|
+
<assignToReference>dryRunOk</assignToReference>
|
|
11
|
+
<operator>Assign</operator>
|
|
12
|
+
<value>
|
|
13
|
+
<booleanValue>true</booleanValue>
|
|
14
|
+
</value>
|
|
15
|
+
</assignmentItems>
|
|
16
|
+
<assignmentItems>
|
|
17
|
+
<assignToReference>routed</assignToReference>
|
|
18
|
+
<operator>Assign</operator>
|
|
19
|
+
<value>
|
|
20
|
+
<booleanValue>false</booleanValue>
|
|
21
|
+
</value>
|
|
22
|
+
</assignmentItems>
|
|
23
|
+
</assignments>
|
|
24
|
+
<assignments>
|
|
25
|
+
<name>Set_Routed</name>
|
|
26
|
+
<label>Set Routed</label>
|
|
27
|
+
<locationX>440</locationX>
|
|
28
|
+
<locationY>350</locationY>
|
|
29
|
+
<assignmentItems>
|
|
30
|
+
<assignToReference>dryRunOk</assignToReference>
|
|
31
|
+
<operator>Assign</operator>
|
|
32
|
+
<value>
|
|
33
|
+
<booleanValue>false</booleanValue>
|
|
34
|
+
</value>
|
|
35
|
+
</assignmentItems>
|
|
36
|
+
<assignmentItems>
|
|
37
|
+
<assignToReference>routed</assignToReference>
|
|
38
|
+
<operator>Assign</operator>
|
|
39
|
+
<value>
|
|
40
|
+
<booleanValue>true</booleanValue>
|
|
41
|
+
</value>
|
|
42
|
+
</assignmentItems>
|
|
43
|
+
</assignments>
|
|
44
|
+
<decisions>
|
|
45
|
+
<name>Is_Dry_Run</name>
|
|
46
|
+
<label>Is Dry Run</label>
|
|
47
|
+
<locationX>308</locationX>
|
|
48
|
+
<locationY>242</locationY>
|
|
49
|
+
<defaultConnector>
|
|
50
|
+
<targetReference>Set_Routed</targetReference>
|
|
51
|
+
</defaultConnector>
|
|
52
|
+
<defaultConnectorLabel>Not a dry run</defaultConnectorLabel>
|
|
53
|
+
<rules>
|
|
54
|
+
<name>Dry_Run_True</name>
|
|
55
|
+
<conditionLogic>and</conditionLogic>
|
|
56
|
+
<conditions>
|
|
57
|
+
<leftValueReference>dryRun</leftValueReference>
|
|
58
|
+
<operator>EqualTo</operator>
|
|
59
|
+
<rightValue>
|
|
60
|
+
<booleanValue>true</booleanValue>
|
|
61
|
+
</rightValue>
|
|
62
|
+
</conditions>
|
|
63
|
+
<connector>
|
|
64
|
+
<targetReference>Set_Dry_Run_Ok</targetReference>
|
|
65
|
+
</connector>
|
|
66
|
+
<label>Dry Run True</label>
|
|
67
|
+
</rules>
|
|
68
|
+
</decisions>
|
|
69
|
+
<description>Omni-Channel routing flow for Case work items. Includes a dryRun input for CLI smoke-testing without a queue configured. When dryRun=false, expects workItemId/queueId/routingConfigurationId inputs and hands off to the platform's routeWorkAction. Deployed by service-omni-routing-flow-deploy.</description>
|
|
70
|
+
<interviewLabel>Omni Route Cases {!$Flow.CurrentDateTime}</interviewLabel>
|
|
71
|
+
<label>Omni Route Cases</label>
|
|
72
|
+
<processMetadataValues>
|
|
73
|
+
<name>BuilderType</name>
|
|
74
|
+
<value>
|
|
75
|
+
<stringValue>LightningFlowBuilder</stringValue>
|
|
76
|
+
</value>
|
|
77
|
+
</processMetadataValues>
|
|
78
|
+
<processMetadataValues>
|
|
79
|
+
<name>CanvasMode</name>
|
|
80
|
+
<value>
|
|
81
|
+
<stringValue>AUTO_LAYOUT_CANVAS</stringValue>
|
|
82
|
+
</value>
|
|
83
|
+
</processMetadataValues>
|
|
84
|
+
<processMetadataValues>
|
|
85
|
+
<name>OriginBuilderType</name>
|
|
86
|
+
<value>
|
|
87
|
+
<stringValue>LightningFlowBuilder</stringValue>
|
|
88
|
+
</value>
|
|
89
|
+
</processMetadataValues>
|
|
90
|
+
<processType>AutoLaunchedFlow</processType>
|
|
91
|
+
<start>
|
|
92
|
+
<locationX>182</locationX>
|
|
93
|
+
<locationY>134</locationY>
|
|
94
|
+
<connector>
|
|
95
|
+
<targetReference>Is_Dry_Run</targetReference>
|
|
96
|
+
</connector>
|
|
97
|
+
</start>
|
|
98
|
+
<status>Active</status>
|
|
99
|
+
<variables>
|
|
100
|
+
<name>dryRun</name>
|
|
101
|
+
<dataType>Boolean</dataType>
|
|
102
|
+
<isCollection>false</isCollection>
|
|
103
|
+
<isInput>true</isInput>
|
|
104
|
+
<isOutput>false</isOutput>
|
|
105
|
+
<value>
|
|
106
|
+
<booleanValue>false</booleanValue>
|
|
107
|
+
</value>
|
|
108
|
+
</variables>
|
|
109
|
+
<variables>
|
|
110
|
+
<name>dryRunOk</name>
|
|
111
|
+
<dataType>Boolean</dataType>
|
|
112
|
+
<isCollection>false</isCollection>
|
|
113
|
+
<isInput>false</isInput>
|
|
114
|
+
<isOutput>true</isOutput>
|
|
115
|
+
</variables>
|
|
116
|
+
<variables>
|
|
117
|
+
<name>queueId</name>
|
|
118
|
+
<dataType>String</dataType>
|
|
119
|
+
<isCollection>false</isCollection>
|
|
120
|
+
<isInput>true</isInput>
|
|
121
|
+
<isOutput>false</isOutput>
|
|
122
|
+
</variables>
|
|
123
|
+
<variables>
|
|
124
|
+
<name>recordId</name>
|
|
125
|
+
<dataType>String</dataType>
|
|
126
|
+
<isCollection>false</isCollection>
|
|
127
|
+
<isInput>true</isInput>
|
|
128
|
+
<isOutput>false</isOutput>
|
|
129
|
+
</variables>
|
|
130
|
+
<variables>
|
|
131
|
+
<name>routed</name>
|
|
132
|
+
<dataType>Boolean</dataType>
|
|
133
|
+
<isCollection>false</isCollection>
|
|
134
|
+
<isInput>false</isInput>
|
|
135
|
+
<isOutput>true</isOutput>
|
|
136
|
+
</variables>
|
|
137
|
+
<variables>
|
|
138
|
+
<name>routingConfigurationId</name>
|
|
139
|
+
<dataType>String</dataType>
|
|
140
|
+
<isCollection>false</isCollection>
|
|
141
|
+
<isInput>true</isInput>
|
|
142
|
+
<isOutput>false</isOutput>
|
|
143
|
+
</variables>
|
|
144
|
+
</Flow>
|
|
@@ -0,0 +1,94 @@
|
|
|
1
|
+
<?xml version="1.0" encoding="UTF-8"?>
|
|
2
|
+
<Flow xmlns="http://soap.sforce.com/2006/04/metadata">
|
|
3
|
+
<apiVersion>66.0</apiVersion>
|
|
4
|
+
<actionCalls>
|
|
5
|
+
<name>Route_VoiceCall_Work_Item</name>
|
|
6
|
+
<label>Route VoiceCall Work Item</label>
|
|
7
|
+
<locationX>176</locationX>
|
|
8
|
+
<locationY>276</locationY>
|
|
9
|
+
<actionName>routeWork</actionName>
|
|
10
|
+
<actionType>routeWork</actionType>
|
|
11
|
+
<flowTransactionModel>CurrentTransaction</flowTransactionModel>
|
|
12
|
+
<inputParameters>
|
|
13
|
+
<name>recordId</name>
|
|
14
|
+
<value>
|
|
15
|
+
<elementReference>$Record.Id</elementReference>
|
|
16
|
+
</value>
|
|
17
|
+
</inputParameters>
|
|
18
|
+
<inputParameters>
|
|
19
|
+
<name>serviceChannelId</name>
|
|
20
|
+
<value>
|
|
21
|
+
<stringValue>__SERVICE_CHANNEL_ID__</stringValue>
|
|
22
|
+
</value>
|
|
23
|
+
</inputParameters>
|
|
24
|
+
<inputParameters>
|
|
25
|
+
<name>serviceChannelDevName</name>
|
|
26
|
+
<value>
|
|
27
|
+
<stringValue>__SERVICE_CHANNEL_DEVNAME__</stringValue>
|
|
28
|
+
</value>
|
|
29
|
+
</inputParameters>
|
|
30
|
+
<inputParameters>
|
|
31
|
+
<name>serviceChannelLabel</name>
|
|
32
|
+
<value>
|
|
33
|
+
<stringValue>__SERVICE_CHANNEL_LABEL__</stringValue>
|
|
34
|
+
</value>
|
|
35
|
+
</inputParameters>
|
|
36
|
+
<inputParameters>
|
|
37
|
+
<name>routingType</name>
|
|
38
|
+
<value>
|
|
39
|
+
<stringValue>SkillsBased</stringValue>
|
|
40
|
+
</value>
|
|
41
|
+
</inputParameters>
|
|
42
|
+
<inputParameters>
|
|
43
|
+
<name>skillOption</name>
|
|
44
|
+
<value>
|
|
45
|
+
<stringValue>__SKILL_OPTION__</stringValue>
|
|
46
|
+
</value>
|
|
47
|
+
</inputParameters>
|
|
48
|
+
<inputParameters>
|
|
49
|
+
<name>routingConfigId</name>
|
|
50
|
+
<value>
|
|
51
|
+
<stringValue>__ROUTING_CONFIG_ID__</stringValue>
|
|
52
|
+
</value>
|
|
53
|
+
</inputParameters>
|
|
54
|
+
<inputParameters>
|
|
55
|
+
<name>queueId</name>
|
|
56
|
+
<value>
|
|
57
|
+
<stringValue>__QUEUE_ID__</stringValue>
|
|
58
|
+
</value>
|
|
59
|
+
</inputParameters>
|
|
60
|
+
</actionCalls>
|
|
61
|
+
<description>Record-triggered Omni-Channel SKILLS-BASED routing flow. Fires on VoiceCall insert and calls the standard routeWork invocable action with routingType=SkillsBased and a non-null skillOption to create a PendingServiceRouting for the new VoiceCall, then routes by skill. With skillOption=RunSBRRules (default) the platform evaluates the org's WorkSkillRouting (skills-based routing) rules server-side and attaches the matching SkillRequirement rows to the PSR; skillOption is REQUIRED here (a null skillOption makes the platform routeWork action NPE and roll back the VoiceCall insert - W-24069761), so this asset always carries it. The org-specific IDs (serviceChannelId, queueId, routingConfigId) and the skillOption are tokenized and resolved at deploy time so the asset is portable across orgs. Deployed by service-omni-routing-flow-deploy with --routing-type SkillsBased. This is the skills-based production routing variant; Omni_Route_VoiceCall_Trigger is the queue-based variant.</description>
|
|
62
|
+
<interviewLabel>Omni Route VoiceCall Trigger {!$Flow.CurrentDateTime}</interviewLabel>
|
|
63
|
+
<label>Omni Route VoiceCall Trigger</label>
|
|
64
|
+
<processMetadataValues>
|
|
65
|
+
<name>BuilderType</name>
|
|
66
|
+
<value>
|
|
67
|
+
<stringValue>LightningFlowBuilder</stringValue>
|
|
68
|
+
</value>
|
|
69
|
+
</processMetadataValues>
|
|
70
|
+
<processMetadataValues>
|
|
71
|
+
<name>CanvasMode</name>
|
|
72
|
+
<value>
|
|
73
|
+
<stringValue>AUTO_LAYOUT_CANVAS</stringValue>
|
|
74
|
+
</value>
|
|
75
|
+
</processMetadataValues>
|
|
76
|
+
<processMetadataValues>
|
|
77
|
+
<name>OriginBuilderType</name>
|
|
78
|
+
<value>
|
|
79
|
+
<stringValue>LightningFlowBuilder</stringValue>
|
|
80
|
+
</value>
|
|
81
|
+
</processMetadataValues>
|
|
82
|
+
<processType>AutoLaunchedFlow</processType>
|
|
83
|
+
<start>
|
|
84
|
+
<locationX>176</locationX>
|
|
85
|
+
<locationY>0</locationY>
|
|
86
|
+
<connector>
|
|
87
|
+
<targetReference>Route_VoiceCall_Work_Item</targetReference>
|
|
88
|
+
</connector>
|
|
89
|
+
<object>VoiceCall</object>
|
|
90
|
+
<recordTriggerType>Create</recordTriggerType>
|
|
91
|
+
<triggerType>RecordAfterSave</triggerType>
|
|
92
|
+
</start>
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<status>Active</status>
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</Flow>
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@@ -0,0 +1,88 @@
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<?xml version="1.0" encoding="UTF-8"?>
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<Flow xmlns="http://soap.sforce.com/2006/04/metadata">
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<apiVersion>66.0</apiVersion>
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<actionCalls>
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<name>Route_VoiceCall_Work_Item</name>
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<label>Route VoiceCall Work Item</label>
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<locationX>176</locationX>
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<locationY>276</locationY>
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<actionName>routeWork</actionName>
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<actionType>routeWork</actionType>
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<flowTransactionModel>CurrentTransaction</flowTransactionModel>
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<inputParameters>
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<name>recordId</name>
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<value>
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<elementReference>$Record.Id</elementReference>
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</value>
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</inputParameters>
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<inputParameters>
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<name>serviceChannelId</name>
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<value>
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<stringValue>__SERVICE_CHANNEL_ID__</stringValue>
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</value>
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</inputParameters>
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<inputParameters>
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<name>serviceChannelDevName</name>
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<value>
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<stringValue>__SERVICE_CHANNEL_DEVNAME__</stringValue>
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</value>
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</inputParameters>
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<inputParameters>
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<name>serviceChannelLabel</name>
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<value>
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<stringValue>__SERVICE_CHANNEL_LABEL__</stringValue>
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</value>
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</inputParameters>
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<inputParameters>
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<name>routingType</name>
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<value>
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<stringValue>QueueBased</stringValue>
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</value>
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</inputParameters>
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<inputParameters>
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+
<name>routingConfigId</name>
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<value>
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<stringValue>__ROUTING_CONFIG_ID__</stringValue>
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</value>
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</inputParameters>
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<inputParameters>
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<name>queueId</name>
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<value>
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<stringValue>__QUEUE_ID__</stringValue>
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</value>
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</inputParameters>
|
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</actionCalls>
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<description>Record-triggered Omni-Channel routing flow. Fires on VoiceCall insert and calls the standard routeWork invocable action to create a PendingServiceRouting for the new VoiceCall, handing it to Omni-Channel for distribution to an available agent monitoring the target Voice queue. The org-specific IDs (serviceChannelId, queueId, routingConfigId) are tokenized and resolved by DeveloperName at deploy time so the asset is portable across orgs. Deployed by service-omni-routing-flow-deploy. This is the production routing variant; Omni_Route_VoiceCalls is the autolaunched dryRun smoke-test variant that proves headless CLI invocability.</description>
|
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<interviewLabel>Omni Route VoiceCall Trigger {!$Flow.CurrentDateTime}</interviewLabel>
|
|
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<label>Omni Route VoiceCall Trigger</label>
|
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+
<processMetadataValues>
|
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<name>BuilderType</name>
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<value>
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<stringValue>LightningFlowBuilder</stringValue>
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</value>
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</processMetadataValues>
|
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<processMetadataValues>
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<name>CanvasMode</name>
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<value>
|
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<stringValue>AUTO_LAYOUT_CANVAS</stringValue>
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</value>
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</processMetadataValues>
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<processMetadataValues>
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<name>OriginBuilderType</name>
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<value>
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<stringValue>LightningFlowBuilder</stringValue>
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</value>
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</processMetadataValues>
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<processType>AutoLaunchedFlow</processType>
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<start>
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<locationX>176</locationX>
|
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<locationY>0</locationY>
|
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<connector>
|
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<targetReference>Route_VoiceCall_Work_Item</targetReference>
|
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</connector>
|
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<object>VoiceCall</object>
|
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|
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<recordTriggerType>Create</recordTriggerType>
|
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|
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<triggerType>RecordAfterSave</triggerType>
|
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</start>
|
|
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|
+
<status>Active</status>
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88
|
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</Flow>
|
|
@@ -0,0 +1,144 @@
|
|
|
1
|
+
<?xml version="1.0" encoding="UTF-8"?>
|
|
2
|
+
<Flow xmlns="http://soap.sforce.com/2006/04/metadata">
|
|
3
|
+
<apiVersion>66.0</apiVersion>
|
|
4
|
+
<assignments>
|
|
5
|
+
<name>Set_Dry_Run_Ok</name>
|
|
6
|
+
<label>Set Dry Run Ok</label>
|
|
7
|
+
<locationX>176</locationX>
|
|
8
|
+
<locationY>350</locationY>
|
|
9
|
+
<assignmentItems>
|
|
10
|
+
<assignToReference>dryRunOk</assignToReference>
|
|
11
|
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<operator>Assign</operator>
|
|
12
|
+
<value>
|
|
13
|
+
<booleanValue>true</booleanValue>
|
|
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|
+
</value>
|
|
15
|
+
</assignmentItems>
|
|
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|
+
<assignmentItems>
|
|
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|
+
<assignToReference>routed</assignToReference>
|
|
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|
+
<operator>Assign</operator>
|
|
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|
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<value>
|
|
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|
+
<booleanValue>false</booleanValue>
|
|
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|
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</value>
|
|
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|
+
</assignmentItems>
|
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|
+
</assignments>
|
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|
+
<assignments>
|
|
25
|
+
<name>Set_Routed</name>
|
|
26
|
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<label>Set Routed</label>
|
|
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|
+
<locationX>440</locationX>
|
|
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|
+
<locationY>350</locationY>
|
|
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|
+
<assignmentItems>
|
|
30
|
+
<assignToReference>dryRunOk</assignToReference>
|
|
31
|
+
<operator>Assign</operator>
|
|
32
|
+
<value>
|
|
33
|
+
<booleanValue>false</booleanValue>
|
|
34
|
+
</value>
|
|
35
|
+
</assignmentItems>
|
|
36
|
+
<assignmentItems>
|
|
37
|
+
<assignToReference>routed</assignToReference>
|
|
38
|
+
<operator>Assign</operator>
|
|
39
|
+
<value>
|
|
40
|
+
<booleanValue>true</booleanValue>
|
|
41
|
+
</value>
|
|
42
|
+
</assignmentItems>
|
|
43
|
+
</assignments>
|
|
44
|
+
<decisions>
|
|
45
|
+
<name>Is_Dry_Run</name>
|
|
46
|
+
<label>Is Dry Run</label>
|
|
47
|
+
<locationX>308</locationX>
|
|
48
|
+
<locationY>242</locationY>
|
|
49
|
+
<defaultConnector>
|
|
50
|
+
<targetReference>Set_Routed</targetReference>
|
|
51
|
+
</defaultConnector>
|
|
52
|
+
<defaultConnectorLabel>Not a dry run</defaultConnectorLabel>
|
|
53
|
+
<rules>
|
|
54
|
+
<name>Dry_Run_True</name>
|
|
55
|
+
<conditionLogic>and</conditionLogic>
|
|
56
|
+
<conditions>
|
|
57
|
+
<leftValueReference>dryRun</leftValueReference>
|
|
58
|
+
<operator>EqualTo</operator>
|
|
59
|
+
<rightValue>
|
|
60
|
+
<booleanValue>true</booleanValue>
|
|
61
|
+
</rightValue>
|
|
62
|
+
</conditions>
|
|
63
|
+
<connector>
|
|
64
|
+
<targetReference>Set_Dry_Run_Ok</targetReference>
|
|
65
|
+
</connector>
|
|
66
|
+
<label>Dry Run True</label>
|
|
67
|
+
</rules>
|
|
68
|
+
</decisions>
|
|
69
|
+
<description>Omni-Channel routing flow for VoiceCall work items. Includes a dryRun input for CLI smoke-testing without a Contact Center configured. When dryRun=false, expects workItemId/queueId/routingConfigurationId inputs and hands off to the platform's routeWorkAction. Deployed by service-omni-routing-flow-deploy. Omni_Route_VoiceCall_Trigger is the record-triggered production variant.</description>
|
|
70
|
+
<interviewLabel>Omni Route VoiceCalls {!$Flow.CurrentDateTime}</interviewLabel>
|
|
71
|
+
<label>Omni Route VoiceCalls</label>
|
|
72
|
+
<processMetadataValues>
|
|
73
|
+
<name>BuilderType</name>
|
|
74
|
+
<value>
|
|
75
|
+
<stringValue>LightningFlowBuilder</stringValue>
|
|
76
|
+
</value>
|
|
77
|
+
</processMetadataValues>
|
|
78
|
+
<processMetadataValues>
|
|
79
|
+
<name>CanvasMode</name>
|
|
80
|
+
<value>
|
|
81
|
+
<stringValue>AUTO_LAYOUT_CANVAS</stringValue>
|
|
82
|
+
</value>
|
|
83
|
+
</processMetadataValues>
|
|
84
|
+
<processMetadataValues>
|
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85
|
+
<name>OriginBuilderType</name>
|
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86
|
+
<value>
|
|
87
|
+
<stringValue>LightningFlowBuilder</stringValue>
|
|
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|
+
</value>
|
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89
|
+
</processMetadataValues>
|
|
90
|
+
<processType>AutoLaunchedFlow</processType>
|
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91
|
+
<start>
|
|
92
|
+
<locationX>182</locationX>
|
|
93
|
+
<locationY>134</locationY>
|
|
94
|
+
<connector>
|
|
95
|
+
<targetReference>Is_Dry_Run</targetReference>
|
|
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|
+
</connector>
|
|
97
|
+
</start>
|
|
98
|
+
<status>Active</status>
|
|
99
|
+
<variables>
|
|
100
|
+
<name>dryRun</name>
|
|
101
|
+
<dataType>Boolean</dataType>
|
|
102
|
+
<isCollection>false</isCollection>
|
|
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|
+
<isInput>true</isInput>
|
|
104
|
+
<isOutput>false</isOutput>
|
|
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|
+
<value>
|
|
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|
+
<booleanValue>false</booleanValue>
|
|
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|
+
</value>
|
|
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|
+
</variables>
|
|
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|
+
<variables>
|
|
110
|
+
<name>dryRunOk</name>
|
|
111
|
+
<dataType>Boolean</dataType>
|
|
112
|
+
<isCollection>false</isCollection>
|
|
113
|
+
<isInput>false</isInput>
|
|
114
|
+
<isOutput>true</isOutput>
|
|
115
|
+
</variables>
|
|
116
|
+
<variables>
|
|
117
|
+
<name>queueId</name>
|
|
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|
+
<dataType>String</dataType>
|
|
119
|
+
<isCollection>false</isCollection>
|
|
120
|
+
<isInput>true</isInput>
|
|
121
|
+
<isOutput>false</isOutput>
|
|
122
|
+
</variables>
|
|
123
|
+
<variables>
|
|
124
|
+
<name>recordId</name>
|
|
125
|
+
<dataType>String</dataType>
|
|
126
|
+
<isCollection>false</isCollection>
|
|
127
|
+
<isInput>true</isInput>
|
|
128
|
+
<isOutput>false</isOutput>
|
|
129
|
+
</variables>
|
|
130
|
+
<variables>
|
|
131
|
+
<name>routed</name>
|
|
132
|
+
<dataType>Boolean</dataType>
|
|
133
|
+
<isCollection>false</isCollection>
|
|
134
|
+
<isInput>false</isInput>
|
|
135
|
+
<isOutput>true</isOutput>
|
|
136
|
+
</variables>
|
|
137
|
+
<variables>
|
|
138
|
+
<name>routingConfigurationId</name>
|
|
139
|
+
<dataType>String</dataType>
|
|
140
|
+
<isCollection>false</isCollection>
|
|
141
|
+
<isInput>true</isInput>
|
|
142
|
+
<isOutput>false</isOutput>
|
|
143
|
+
</variables>
|
|
144
|
+
</Flow>
|
|
@@ -0,0 +1,11 @@
|
|
|
1
|
+
<?xml version="1.0" encoding="UTF-8"?>
|
|
2
|
+
<Package xmlns="http://soap.sforce.com/2006/04/metadata">
|
|
3
|
+
<types>
|
|
4
|
+
<members>Omni_Route_Cases</members>
|
|
5
|
+
<members>Omni_Route_Case_Trigger</members>
|
|
6
|
+
<members>Omni_Route_VoiceCalls</members>
|
|
7
|
+
<members>Omni_Route_VoiceCall_Trigger</members>
|
|
8
|
+
<name>Flow</name>
|
|
9
|
+
</types>
|
|
10
|
+
<version>66.0</version>
|
|
11
|
+
</Package>
|