@salesforce/afv-skills 1.32.0 → 1.34.0

package/skills/platform-data-and-tooling-api-context-get/assets/enterprise_api/VoiceCallInsight.json

@@ -0,0 +1,96 @@
+{
+  "sections": [
+    "title",
+    "description",
+    "fields",
+    "special_access_rules"
+  ],
+  "title": "VoiceCallInsight - Data API",
+  "description": "Represents the voice call insight data associated with a voice call. Each record represents the call insight of a specific recording or transcript within a call. This object is available in API version 66.0 and later.",
+  "fields_columns": [
+    "type",
+    "properties",
+    "description",
+    "relationship_name",
+    "relationship_type",
+    "refers_to"
+  ],
+  "fields": {
+    "EngagementInsightType": {
+      "type": "string",
+      "properties": "Filter, Group, Sort",
+      "description": "The unique identifier of the platform setup entity that defines the configuration for this engagement insight type.",
+      "required": true
+    },
+    "GenerationDateTime": {
+      "type": "dateTime",
+      "properties": "Filter, Sort",
+      "description": "The timestamp when the call insight was generated.",
+      "required": true
+    },
+    "InsightConfigName": {
+      "type": "string",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The name of the insight configuration, or category, used to classify the insight."
+    },
+    "InsightLanguage": {
+      "type": "picklist",
+      "properties": "Filter, Group, Nillable, Restricted picklist, Sort",
+      "description": "The language associated with the insight type. Each insight type is currently limited to a single language. If the same insight type is mapped to a different language, a new insight type is created."
+    },
+    "InsightModel": {
+      "type": "picklist",
+      "properties": "Defaulted on create, Filter, Group, Restricted picklist, Sort",
+      "description": "The category of the insight type. Possible values are: FOUNDTIONAL—Foundational GENERATIVE—Generative KEYWORD—Keyword SITUATIONAL—Situational TIME_BASED—Time-Based The default value is KEYWORD.",
+      "required": true
+    },
+    "InsightOccurrenceCount": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of times a particular insight occurred in the transcript."
+    },
+    "InsightSubject": {
+      "type": "string",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The specific text, phrase, or subject identified in the voice call transcript that serves as the basis for the insight."
+    },
+    "InsightText": {
+      "type": "textarea",
+      "properties": "Nillable",
+      "description": "The text content of the insight derived from the voice call transcript."
+    },
+    "Name": {
+      "type": "string",
+      "properties": "Filter, Group, idLookup, Nillable, Sort",
+      "description": "The name of the insight type."
+    },
+    "Scope": {
+      "type": "picklist",
+      "properties": "Defaulted on create, Filter, Group, Restricted picklist, Sort",
+      "description": "The scope of the insight type. Possible values are: Organization User The default value is Organization.",
+      "required": true
+    },
+    "VoiceCallId": {
+      "type": "reference",
+      "properties": "Filter, Group, Sort",
+      "description": "ID of the associated parent VoiceCall. This field is a relationship field.",
+      "relationship_name": "VoiceCall",
+      "relationship_type": "Master-detail",
+      "refers_to": "VoiceCall (the master object)",
+      "required": true
+    },
+    "VoiceCallRecordingId": {
+      "type": "reference",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "ID of the associated parent VoiceCallRecording. This field is a relationship field.",
+      "relationship_name": "VoiceCallRecording",
+      "refers_to": "VoiceCallRecording"
+    },
+    "VoiceCallTranscript": {
+      "type": "string",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The transcript of the voice call. This field requires the canUserDoCloudIntegration permission."
+    }
+  },
+  "special_access_rules": "Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set."
+}

package/skills/platform-data-and-tooling-api-context-get/assets/enterprise_api/VoiceCallInsightAction.json

@@ -0,0 +1,63 @@
+{
+  "sections": [
+    "title",
+    "description",
+    "fields",
+    "special_access_rules"
+  ],
+  "title": "VoiceCallInsightAction - Data API",
+  "description": "Represents a suggested follow-up action derived from a voice call insight. VoiceCallInsightAction manages recommended steps—such as sending an email, creating a task, or scheduling a meeting—that address specific moments, including competitor mentions, pricing discussions, or objections. This object is available in API version 66.0 and later.",
+  "fields_columns": [
+    "type",
+    "properties",
+    "description",
+    "relationship_name",
+    "refers_to",
+    "relationship_type"
+  ],
+  "fields": {
+    "ActionCategory": {
+      "type": "picklist",
+      "properties": "Filter, Group, Nillable, Restricted picklist, Sort",
+      "description": "The category that classifies the purpose of the action. Possible values are: FollowUp NeedsAttention"
+    },
+    "ActionReferenceId": {
+      "type": "reference",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "ID of the record associated with the generated action. This field is a relationship field.",
+      "relationship_name": "ActionReference",
+      "refers_to": "VoiceCallInsightReason"
+    },
+    "ActionType": {
+      "type": "picklist",
+      "properties": "Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort",
+      "description": "The specific type of action to be performed for the insight. Possible values are: CreateCalendarEvent CreateTaskWithDate EciCreateCallback EciScheduleMeetings EciSendCallResponse ViewContactProfile The default value is CreateTaskWithDate."
+    },
+    "CompletionDateTime": {
+      "type": "dateTime",
+      "properties": "Filter, Nillable, Sort",
+      "description": "The timestamp when the action was completed."
+    },
+    "Name": {
+      "type": "string",
+      "properties": "Filter, Group, idLookup, Sort",
+      "description": "The name of the insight action.",
+      "required": true
+    },
+    "Status": {
+      "type": "picklist",
+      "properties": "Defaulted on create, Filter, Group, Nillable, Restricted picklist, Sort",
+      "description": "The status of the insight action. Possible values are: Active Completed The default value is Active."
+    },
+    "VoiceCallInsightId": {
+      "type": "reference",
+      "properties": "Filter, Group, Sort",
+      "description": "ID of the VoiceCallInsight record associated with a voice call. Each record represents the call insight of a specific recording or transcript within a call. This field is a relationship field.",
+      "relationship_name": "VoiceCallInsight",
+      "relationship_type": "Master-detail",
+      "refers_to": "VoiceCallInsight (the master object)",
+      "required": true
+    }
+  },
+  "special_access_rules": "Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set."
+}

package/skills/platform-data-and-tooling-api-context-get/assets/enterprise_api/VoiceCallInsightReason.json

@@ -0,0 +1,46 @@
+{
+  "sections": [
+    "title",
+    "description",
+    "fields",
+    "special_access_rules"
+  ],
+  "title": "VoiceCallInsightReason - Data API",
+  "description": "Represents the voice call insight reason that contains the insight keyword, insight moments associated with a keyword, and the number of keyword occurrences. This object is available in API version 66.0 and later.",
+  "fields_columns": [
+    "type",
+    "properties",
+    "description",
+    "relationship_name",
+    "relationship_type",
+    "refers_to"
+  ],
+  "fields": {
+    "Name": {
+      "type": "string",
+      "properties": "Filter, Group, idLookup, Sort",
+      "description": "The name of the insight reason.",
+      "required": true
+    },
+    "OccurrenceInfo": {
+      "type": "string",
+      "properties": "Filter, Nillable, Sort",
+      "description": "The metadata associated with the insight reason."
+    },
+    "OccurrenceSnippet": {
+      "type": "textarea",
+      "properties": "Nillable",
+      "description": "The specific excerpt from the voice call transcript that helped generate the insight. Reserved for future use."
+    },
+    "VoiceCallInsightId": {
+      "type": "reference",
+      "properties": "Filter, Group, Sort",
+      "description": "ID of the VoiceCallInsight data associated with a voice call. Each record represents the call insight of a specific recording or transcript within a call. This field is a relationship field.",
+      "relationship_name": "VoiceCallInsight",
+      "relationship_type": "Master-detail",
+      "refers_to": "VoiceCallInsight (the master object)",
+      "required": true
+    }
+  },
+  "special_access_rules": "Einstein Conversation Insight must be enabled and the user requires the Conversation Insights for Sales permission set."
+}

package/skills/platform-data-and-tooling-api-context-get/assets/enterprise_api/VoiceCallList.json

@@ -0,0 +1,35 @@
+{
+  "sections": [
+    "title",
+    "description",
+    "fields",
+    "special_access_rules",
+    "associated_objects"
+  ],
+  "title": "VoiceCallList - Data API",
+  "description": "Represents a prioritized list of numbers to call.",
+  "fields_columns": [
+    "type",
+    "properties",
+    "description"
+  ],
+  "fields": {
+    "IsActive": {
+      "type": "boolean",
+      "properties": "Create, Defaulted on create, Filter, Group, Sort, Update",
+      "description": "Whether the call list is active or not."
+    },
+    "Name": {
+      "type": "string",
+      "properties": "Create, Filter, Group, idLookup, Sort, Update",
+      "description": "The name of the call list."
+    },
+    "OwnerId": {
+      "type": "reference",
+      "properties": "Create, Defaulted on create, Filter, Group, Sort, Update",
+      "description": "The ID of the call list owner."
+    }
+  },
+  "special_access_rules": "As of Spring ’20 and later, only your Salesforce org's internal users can access this object.",
+  "associated_objects": "This object has the following associated objects. Unless noted, they are available in the same API version as this object.\n\n- **VoiceCallListOwnerSharingRule**: Sharing rules are available for the object.\n- **VoiceCallListShare**: Sharing is available for the object."
+}

package/skills/platform-data-and-tooling-api-context-get/assets/enterprise_api/VoiceCallListItem.json

@@ -0,0 +1,38 @@
+{
+  "sections": [
+    "title",
+    "description",
+    "fields",
+    "special_access_rules"
+  ],
+  "title": "VoiceCallListItem - Data API",
+  "description": "Represents a single phone number in a prioritized call list.",
+  "fields_columns": [
+    "type",
+    "properties",
+    "description"
+  ],
+  "fields": {
+    "CallListId": {
+      "type": "reference",
+      "properties": "Create, Filter, Group, Sort",
+      "description": "The ID of the related call list."
+    },
+    "Ordinal": {
+      "type": "int",
+      "properties": "Create, Filter, Group, Sort, Update",
+      "description": "The order of the item in the overall call list."
+    },
+    "RelatedRecordId": {
+      "type": "reference",
+      "properties": "Create, Filter, Group, Sort, Update",
+      "description": "The ID of the related record."
+    },
+    "State": {
+      "type": "picklist",
+      "properties": "Create, Filter, Group, Restricted picklist, Sort, Update",
+      "description": "Whether the call list item is not called, called, or skipped."
+    }
+  },
+  "special_access_rules": "As of Spring ’20 and later, only your Salesforce org's internal users can access this object."
+}

package/skills/platform-data-and-tooling-api-context-get/assets/enterprise_api/VoiceCallMetrics.json

@@ -0,0 +1,324 @@
+{
+  "sections": [
+    "title",
+    "description",
+    "fields",
+    "field_reference"
+  ],
+  "title": "VoiceCallMetrics - Data API",
+  "description": "Represents metrics for a VoiceCall lifecycle event, aggregated daily. This object is available in API version 56.0 and later.",
+  "fields_columns": [
+    "type",
+    "properties",
+    "description"
+  ],
+  "fields": {
+    "AverageSCVCallDuration": {
+      "type": "double",
+      "properties": "Filter, Nillable, Sort",
+      "description": "The average call duration, measured in minutes, for a given day."
+    },
+    "AvgMessagesPerCall": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The average number of transcription messages per call for a given day."
+    },
+    "InboundCallsAgentsConnected": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of inbound calls where agents connect with callers for a given day."
+    },
+    "MaxMessagesPerCall": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of transcription messages for the call with the highest number of said messages for a given day."
+    },
+    "MaxSCVCallDuration": {
+      "type": "double",
+      "properties": "Filter, Nillable, Sort",
+      "description": "The longest call duration, measured in minutes, for a given day."
+    },
+    "MetricsDate": {
+      "type": "date",
+      "properties": "Filter, Group, Sort",
+      "description": "The date and time (in UTC) when the metric was gathered. For example, daily metrics jobs run at 12am local instance time (not UTC)."
+    },
+    "NumACWInitiated": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of calls where After Conversation Work (ACW) is initiated for a given day."
+    },
+    "NumCallbackCallsCtrCompleted": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of callback calls where interactive voice response (IVR) data is fully and completely captured from a telephony provider for a given day."
+    },
+    "NumInboundCallsCtrCompleted": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of inbound calls where interactive voice response (IVR) data is fully and completely captured from a telephony provider for a given day."
+    },
+    "NumInboundIVRAbandonCalls": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of inbound calls where callers disconnected while waiting in the interactive voice response (IVR) system for a given day."
+    },
+    "NumInboundQueueAbandonCalls": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of inbound calls where callers disconnected while waiting in the queue for a given day."
+    },
+    "NumOutboundCallsCtrCompleted": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of outbound calls where interactive voice response (IVR) data is fully and completely captured from a telephony provider for a given day."
+    },
+    "NumRecordedCalls": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of calls where the conversation between an agent and caller is recorded for a given day."
+    },
+    "NumSCVCallbackCalls": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of callback calls for a given day."
+    },
+    "NumSCVInboundCalls": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of inbound calls for a given day."
+    },
+    "NumSCVOutboundCalls": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of outbound calls for a given day."
+    },
+    "NumSCVTransferCalls": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of transfer calls for a given day."
+    },
+    "NumTransferCallsCtrCompleted": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of transfer calls where interactive voice response (IVR) data is fully and completely captured from a telephony provider for a given day."
+    },
+    "OutboundCallsAgentsConnected": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The number of outbound calls where an agent is connected with a caller for a given day."
+    },
+    "TotalACWInboundMinutes": {
+      "type": "double",
+      "properties": "Filter, Nillable, Sort",
+      "description": "The total number of minutes agents spent in After Conversation Work (ACW) for inbound calls for a given day."
+    },
+    "TotalACWOutboundMinutes": {
+      "type": "double",
+      "properties": "Filter, Nillable, Sort",
+      "description": "The total number of minutes agents spent in After Conversation Work (ACW) for outbound calls for a given day."
+    },
+    "TotalAgentInboundMinutes": {
+      "type": "double",
+      "properties": "Filter, Nillable, Sort",
+      "description": "The total number of minutes agents spent talking to callers on inbound calls for a given day."
+    },
+    "TotalHoldDurationMinutes": {
+      "type": "double",
+      "properties": "Filter, Nillable, Sort",
+      "description": "The number of minutes callers were put on hold for a given day."
+    },
+    "TotalIVRInboundMinutes": {
+      "type": "double",
+      "properties": "Filter, Nillable, Sort",
+      "description": "The total number of minutes callers spent in the IVR system on inbound calls for a given day."
+    },
+    "TotalMessages": {
+      "type": "int",
+      "properties": "Filter, Group, Nillable, Sort",
+      "description": "The total number of transcription messages for a given day."
+    },
+    "TotalOutboundMinutes": {
+      "type": "double",
+      "properties": "Filter, Nillable, Sort",
+      "description": "The total number of minutes agents spent talking to callers on outbound calls for a given day."
+    },
+    "TotalQueueInboundMinutes": {
+      "type": "double",
+      "properties": "Filter, Nillable, Sort",
+      "description": "For inbound calls, the total number of minutes callers spent in the queue waiting for a given day."
+    }
+  },
+  "field_reference": {
+    "AverageSCVCallDuration": {
+      "field_label": "Average call duration in seconds",
+      "type": "double",
+      "precision": "10",
+      "scale": "2"
+    },
+    "AvgMessagesPerCall": {
+      "field_label": "Average number of messages per call",
+      "type": "int",
+      "digits": "9"
+    },
+    "Id": {
+      "field_label": "Voice Call Metrics Id",
+      "type": "id",
+      "length": "18"
+    },
+    "InboundCallsAgentsConnected": {
+      "field_label": "Number of Salesforce Voice Inbound Calls Connected To Reps",
+      "type": "int",
+      "digits": "9"
+    },
+    "MaxMessagesPerCall": {
+      "field_label": "Max number of messages per call",
+      "type": "int",
+      "digits": "9"
+    },
+    "MaxSCVCallDuration": {
+      "field_label": "Max call duration in seconds",
+      "type": "double",
+      "precision": "10",
+      "scale": "2"
+    },
+    "MetricsDate": {
+      "field_label": "Metrics Date",
+      "type": "date"
+    },
+    "NumACWInitiated": {
+      "field_label": "Number of Salesforce Voice Calls with ACW Minutes",
+      "type": "int",
+      "digits": "9"
+    },
+    "NumCallbackCallsCtrCompleted": {
+      "field_label": "Number of Salesforce Voice Callback Calls with CTR Completed",
+      "type": "int",
+      "digits": "9"
+    },
+    "NumInboundCallsCtrCompleted": {
+      "field_label": "Number of Salesforce Voice Inbound Calls with Completed CTR",
+      "type": "int",
+      "digits": "9"
+    },
+    "NumInboundIVRAbandonCalls": {
+      "field_label": "Number of Abandoned Salesforce Voice Inbound IVR Calls",
+      "type": "int",
+      "digits": "9"
+    },
+    "NumInboundQueueAbandonCalls": {
+      "field_label": "Number of Abandoned Salesforce Voice Inbound Queued Calls",
+      "type": "int",
+      "digits": "9"
+    },
+    "NumOutboundCallsCtrCompleted": {
+      "field_label": "Number of Salesforce Voice Outbound Calls with Completed CTR",
+      "type": "int",
+      "digits": "9"
+    },
+    "NumRecordedCalls": {
+      "field_label": "Number of Salesforce Voice Recorded Calls",
+      "type": "int",
+      "digits": "9"
+    },
+    "NumSCVCallbackCalls": {
+      "field_label": "Number of Salesforce Voice Callback Voice Calls",
+      "type": "int",
+      "digits": "9"
+    },
+    "NumSCVInboundCalls": {
+      "field_label": "Number of Service Cloud Inbound Voice Calls",
+      "type": "int",
+      "digits": "9"
+    },
+    "NumSCVOutboundCalls": {
+      "field_label": "Number of Service Cloud Outbound Voice Calls",
+      "type": "int",
+      "digits": "9"
+    },
+    "NumSCVTransferCalls": {
+      "field_label": "Number of Service Cloud Transfer Voice Calls",
+      "type": "int",
+      "digits": "9"
+    },
+    "NumSCVUniqueAgents": {
+      "field_label": "Number of unique reps",
+      "type": "int",
+      "digits": "9"
+    },
+    "NumServiceDegradationCalls": {
+      "field_label": "Number of Salesforce Voice Service Degradation Calls",
+      "type": "int",
+      "digits": "9"
+    },
+    "NumTransferCallsCtrCompleted": {
+      "field_label": "Number of Salesforce Voice Transfer Calls with CTR Completed",
+      "type": "int",
+      "digits": "9"
+    },
+    "OutboundCallsAgentsConnected": {
+      "field_label": "Number of Salesforce Voice Outbound Calls Connected To Reps",
+      "type": "int",
+      "digits": "9"
+    },
+    "SystemModstamp": {
+      "field_label": "System Modstamp",
+      "type": "datetime"
+    },
+    "TotalACWInboundMinutes": {
+      "field_label": "Total ACW Minutes for Salesforce Voice Inbound Calls",
+      "type": "double",
+      "precision": "10",
+      "scale": "2"
+    },
+    "TotalACWOutboundMinutes": {
+      "field_label": "Total ACW Minutes for Salesforce Voice Outbound Calls",
+      "type": "double",
+      "precision": "10",
+      "scale": "2"
+    },
+    "TotalAgentInboundMinutes": {
+      "field_label": "Total Salesforce Voice Rep Inbound Call Minutes",
+      "type": "double",
+      "precision": "10",
+      "scale": "2"
+    },
+    "TotalHoldDurationMinutes": {
+      "field_label": "Total Salesforce Voice Hold Duration In Minutes",
+      "type": "double",
+      "precision": "10",
+      "scale": "2"
+    },
+    "TotalIVRInboundMinutes": {
+      "field_label": "Total Salesforce Voice IVR Inbound Call Minutes",
+      "type": "double",
+      "precision": "10",
+      "scale": "2"
+    },
+    "TotalMessages": {
+      "field_label": "Total number of messages",
+      "type": "int",
+      "digits": "9"
+    },
+    "TotalOutboundMinutes": {
+      "field_label": "Total Salesforce Voice Outbound Call Minutes",
+      "type": "double",
+      "precision": "10",
+      "scale": "2"
+    },
+    "TotalQueueInboundMinutes": {
+      "field_label": "Total Salesforce Voice Inbound Call Minutes Routed To Queue",
+      "type": "double",
+      "precision": "10",
+      "scale": "2"
+    }
+  },
+  "field_reference_columns": [
+    "field_label",
+    "type",
+    "precision",
+    "scale",
+    "digits",
+    "length"
+  ]
+}