@roarkanalytics/sdk 3.6.0 → 3.7.0

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Files changed (67) hide show
  1. package/CHANGELOG.md +12 -0
  2. package/client.d.mts +7 -4
  3. package/client.d.mts.map +1 -1
  4. package/client.d.ts +7 -4
  5. package/client.d.ts.map +1 -1
  6. package/client.js +3 -0
  7. package/client.js.map +1 -1
  8. package/client.mjs +3 -0
  9. package/client.mjs.map +1 -1
  10. package/package.json +1 -1
  11. package/resources/call.d.mts +199 -1
  12. package/resources/call.d.mts.map +1 -1
  13. package/resources/call.d.ts +199 -1
  14. package/resources/call.d.ts.map +1 -1
  15. package/resources/call.js +30 -0
  16. package/resources/call.js.map +1 -1
  17. package/resources/call.mjs +30 -0
  18. package/resources/call.mjs.map +1 -1
  19. package/resources/config.d.mts +1 -1
  20. package/resources/config.d.mts.map +1 -1
  21. package/resources/config.d.ts +1 -1
  22. package/resources/config.d.ts.map +1 -1
  23. package/resources/customer-flow.d.mts +17 -2
  24. package/resources/customer-flow.d.mts.map +1 -1
  25. package/resources/customer-flow.d.ts +17 -2
  26. package/resources/customer-flow.d.ts.map +1 -1
  27. package/resources/index.d.mts +3 -2
  28. package/resources/index.d.mts.map +1 -1
  29. package/resources/index.d.ts +3 -2
  30. package/resources/index.d.ts.map +1 -1
  31. package/resources/index.js +3 -1
  32. package/resources/index.js.map +1 -1
  33. package/resources/index.mjs +1 -0
  34. package/resources/index.mjs.map +1 -1
  35. package/resources/metric-variant.d.mts +357 -0
  36. package/resources/metric-variant.d.mts.map +1 -0
  37. package/resources/metric-variant.d.ts +357 -0
  38. package/resources/metric-variant.d.ts.map +1 -0
  39. package/resources/metric-variant.js +112 -0
  40. package/resources/metric-variant.js.map +1 -0
  41. package/resources/metric-variant.mjs +108 -0
  42. package/resources/metric-variant.mjs.map +1 -0
  43. package/resources/metric.d.mts +554 -1
  44. package/resources/metric.d.mts.map +1 -1
  45. package/resources/metric.d.ts +554 -1
  46. package/resources/metric.d.ts.map +1 -1
  47. package/resources/metric.js +22 -0
  48. package/resources/metric.js.map +1 -1
  49. package/resources/metric.mjs +22 -0
  50. package/resources/metric.mjs.map +1 -1
  51. package/resources/simulation-job.d.mts +90 -0
  52. package/resources/simulation-job.d.mts.map +1 -1
  53. package/resources/simulation-job.d.ts +90 -0
  54. package/resources/simulation-job.d.ts.map +1 -1
  55. package/src/client.ts +35 -0
  56. package/src/resources/call.ts +236 -0
  57. package/src/resources/config.ts +1 -0
  58. package/src/resources/customer-flow.ts +24 -2
  59. package/src/resources/index.ts +16 -0
  60. package/src/resources/metric-variant.ts +458 -0
  61. package/src/resources/metric.ts +864 -144
  62. package/src/resources/simulation-job.ts +104 -0
  63. package/src/version.ts +1 -1
  64. package/version.d.mts +1 -1
  65. package/version.d.ts +1 -1
  66. package/version.js +1 -1
  67. package/version.mjs +1 -1
@@ -3,6 +3,7 @@
3
3
  import { APIResource } from '../core/resource';
4
4
  import { APIPromise } from '../core/api-promise';
5
5
  import { RequestOptions } from '../internal/request-options';
6
+ import { path } from '../internal/utils/path';
6
7
 
7
8
  export class Metric extends APIResource {
8
9
  /**
@@ -44,6 +45,32 @@ export class Metric extends APIResource {
44
45
  ): APIPromise<MetricListDefinitionsResponse> {
45
46
  return this._client.get('/v1/metric/definitions', { query, ...options });
46
47
  }
48
+
49
+ /**
50
+ * Update the editable subset of a custom metric definition, addressed by its UUID
51
+ * or its stable `slug`. Only the supplied fields are changed; omitted fields are
52
+ * left unchanged. Every update creates a new immutable version; the response
53
+ * carries the advanced `versionId`. Immutable fields (scope, outputType, calcType,
54
+ * …) are rejected, and which fields are editable depends on the metric (e.g.
55
+ * derived metrics only allow `name`). Roark's own metrics are rejected here: this
56
+ * endpoint edits the shared definition, which every workspace sees. To change one
57
+ * for your workspace alone, edit its variant with PUT
58
+ * /v1/metric/definitions/{idOrSlug}/variants/{variantId}, which forks it for you
59
+ * and leaves every other workspace on the original.
60
+ *
61
+ * @example
62
+ * ```ts
63
+ * const response =
64
+ * await client.metric.updateDefinition('idOrSlug');
65
+ * ```
66
+ */
67
+ updateDefinition(
68
+ idOrSlug: string,
69
+ body: MetricUpdateDefinitionParams | null | undefined = {},
70
+ options?: RequestOptions,
71
+ ): APIPromise<MetricUpdateDefinitionResponse> {
72
+ return this._client.put(path`/v1/metric/definitions/${idOrSlug}`, { body, ...options });
73
+ }
47
74
  }
48
75
 
49
76
  export interface MetricCreateDefinitionResponse {
@@ -1101,261 +1128,798 @@ export namespace MetricListDefinitionsResponse {
1101
1128
  }
1102
1129
  }
1103
1130
 
1104
- export type MetricCreateDefinitionParams =
1105
- | MetricCreateDefinitionParams.PromptMetricInput
1106
- | MetricCreateDefinitionParams.FormulaMetricInput
1107
- | MetricCreateDefinitionParams.PatternMetricInput;
1131
+ export interface MetricUpdateDefinitionResponse {
1132
+ /**
1133
+ * The updated metric definition. The variant is selected by `calculationType`.
1134
+ */
1135
+ data:
1136
+ | MetricUpdateDefinitionResponse.LlmJudgeMetricResponse
1137
+ | MetricUpdateDefinitionResponse.FormulaMetricResponse
1138
+ | MetricUpdateDefinitionResponse.PatternMetricResponse
1139
+ | MetricUpdateDefinitionResponse.ThresholdMetricResponse;
1140
+ }
1108
1141
 
1109
- export declare namespace MetricCreateDefinitionParams {
1110
- export interface PromptMetricInput {
1142
+ export namespace MetricUpdateDefinitionResponse {
1143
+ export interface LlmJudgeMetricResponse {
1111
1144
  /**
1112
- * LLM-evaluated metric.
1145
+ * Unique identifier for the metric definition
1113
1146
  */
1114
- calculationType: 'LLM_JUDGE';
1147
+ id: string;
1115
1148
 
1116
1149
  /**
1117
- * Name of the metric
1150
+ * For a BOOLEAN metric, what a `false` value means. Also given to the judge as its
1151
+ * polarity rule.
1118
1152
  */
1119
- name: string;
1153
+ booleanFalseLabel: string | null;
1120
1154
 
1121
1155
  /**
1122
- * Type of value this metric produces
1156
+ * For a BOOLEAN metric, what a `true` value means. Also given to the judge as its
1157
+ * polarity rule.
1123
1158
  */
1124
- outputType: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
1159
+ booleanTrueLabel: string | null;
1125
1160
 
1126
1161
  /**
1127
- * ID of the analysis package to add this metric to. Optional: when omitted, the
1128
- * metric is added to a default "Custom Metrics" package for your project (created
1129
- * automatically the first time).
1162
+ * Metric evaluated by an LLM against a prompt.
1130
1163
  */
1131
- analysisPackageId?: string;
1164
+ calculationType: 'LLM_JUDGE';
1132
1165
 
1133
1166
  /**
1134
- * Label for the false case (only for BOOLEAN type)
1167
+ * Description of what the metric measures
1135
1168
  */
1136
- booleanFalseLabel?: string;
1169
+ description: string;
1137
1170
 
1138
1171
  /**
1139
- * Label for the true case (only for BOOLEAN type)
1172
+ * The rubric this judge applies, as stored. Read it back to confirm which criteria
1173
+ * are live after a create or update.
1140
1174
  */
1141
- booleanTrueLabel?: string;
1175
+ llmPrompt: string | null;
1142
1176
 
1143
1177
  /**
1144
- * Options for classification. Required for CLASSIFICATION type.
1178
+ * Alias of `slug` retained for backwards compatibility. Same value as `slug`.
1145
1179
  */
1146
- classificationOptions?: Array<PromptMetricInput.ClassificationOption>;
1180
+ metricId: string;
1147
1181
 
1148
1182
  /**
1149
- * LLM prompt/criteria for evaluating this metric. Required for BOOLEAN, NUMERIC,
1150
- * TEXT, and SCALE types.
1183
+ * Name of the metric
1151
1184
  */
1152
- llmPrompt?: string;
1185
+ name: string;
1153
1186
 
1154
1187
  /**
1155
- * Maximum number of classifications that can be selected (only for CLASSIFICATION
1156
- * type)
1188
+ * True when this metric can only be scored from a live recording
1189
+ * (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
1190
+ * simulation run forces live enrichment: the run waits for your recording and, if
1191
+ * none arrives, the metric produces no value. Check this before a run rather than
1192
+ * discovering the wait afterwards.
1157
1193
  */
1158
- maxClassifications?: number;
1194
+ requiresLiveConversation: boolean;
1159
1195
 
1160
1196
  /**
1161
- * Alias of `slug` accepted for backwards compatibility. Use `slug` for new
1162
- * integrations.
1197
+ * Whether metric is global or per-participant
1163
1198
  */
1164
- metricId?: string;
1199
+ scope: 'GLOBAL' | 'PER_PARTICIPANT';
1165
1200
 
1166
1201
  /**
1167
- * Participant role to evaluate. Required when scope is PER_PARTICIPANT.
1202
+ * Stable metric slug (e.g. "call_reason", "customer_satisfaction")
1168
1203
  */
1169
- participantRole?: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER';
1204
+ slug: string;
1170
1205
 
1171
1206
  /**
1172
- * Labels for scale ranges (only for SCALE type)
1207
+ * Which levels this metric can produce values at
1173
1208
  */
1174
- scaleLabels?: Array<PromptMetricInput.ScaleLabel>;
1209
+ supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
1175
1210
 
1176
1211
  /**
1177
- * Maximum value for scale. Required for SCALE type.
1212
+ * Which kinds of conversation this metric can be scored on. `null` means both.
1213
+ * `["LIVE"]` marks a metric that can only be scored from your own recording of a
1214
+ * real call, and `["SIMULATED"]` one that only applies to simulations.
1178
1215
  */
1179
- scaleMax?: number;
1216
+ supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
1180
1217
 
1181
1218
  /**
1182
- * Minimum value for scale. Required for SCALE type.
1219
+ * Type of value this metric produces
1183
1220
  */
1184
- scaleMin?: number;
1221
+ type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
1185
1222
 
1186
1223
  /**
1187
- * Whether metric is global or per-participant (default: GLOBAL)
1224
+ * The resolved variant this response reflects (org-scoped Default if the org has
1225
+ * customized it, otherwise the system Default). Pass this as sourceVariantId when
1226
+ * building a derived metric off this one to pin the exact config.
1188
1227
  */
1189
- scope?: 'GLOBAL' | 'PER_PARTICIPANT';
1228
+ variantId: string;
1190
1229
 
1191
1230
  /**
1192
- * Stable slug for the metric. Auto-generated from name if omitted.
1231
+ * The variant's current version. Immutable snapshot of the config — editing the
1232
+ * metric produces a new versionId. Use it to detect config changes.
1193
1233
  */
1194
- slug?: string;
1234
+ versionId: string;
1195
1235
 
1196
1236
  /**
1197
- * Which levels this metric can produce values at (default: ["CALL"])
1237
+ * Unit information if applicable
1198
1238
  */
1199
- supportedContexts?: Array<'CALL' | 'SEGMENT' | 'TURN'>;
1239
+ unit?: LlmJudgeMetricResponse.Unit;
1200
1240
  }
1201
1241
 
1202
- export namespace PromptMetricInput {
1242
+ export namespace LlmJudgeMetricResponse {
1203
1243
  /**
1204
- * Option for classification metrics.
1244
+ * Unit information if applicable
1205
1245
  */
1206
- export interface ClassificationOption {
1207
- description: string;
1208
-
1209
- displayOrder: number;
1210
-
1211
- label: string;
1212
- }
1213
-
1214
- export interface ScaleLabel {
1215
- /**
1216
- * Display order of this label
1217
- */
1218
- displayOrder: number;
1219
-
1220
- /**
1221
- * Label for this range
1222
- */
1223
- label: string;
1224
-
1225
- /**
1226
- * Maximum value for this label range
1227
- */
1228
- rangeMax: number;
1229
-
1230
- /**
1231
- * Minimum value for this label range
1232
- */
1233
- rangeMin: number;
1234
-
1246
+ export interface Unit {
1235
1247
  /**
1236
- * Hex color code for this label (e.g. "#FF0000")
1248
+ * Name of the unit
1237
1249
  */
1238
- colorHex?: string;
1250
+ name: string;
1239
1251
 
1240
1252
  /**
1241
- * Description of what this range means
1253
+ * Symbol for the unit
1242
1254
  */
1243
- description?: string;
1255
+ symbol: string | null;
1244
1256
  }
1245
1257
  }
1246
1258
 
1247
- export interface FormulaMetricInput {
1259
+ export interface FormulaMetricResponse {
1248
1260
  /**
1249
- * Metric computed by evaluating a mathematical expression over other metrics.
1261
+ * Unique identifier for the metric definition
1250
1262
  */
1251
- calculationType: 'FORMULA';
1263
+ id: string;
1252
1264
 
1253
1265
  /**
1254
- * Formula expression using `{{id:<uuid>}}` references to source metrics. Operators
1255
- * depend on output type: +, -, \*, / for NUMERIC; ==, !=, >=, <=, >, < for
1256
- * BOOLEAN.
1266
+ * Metric computed by evaluating an expression over other metrics.
1257
1267
  */
1258
- formula: string;
1268
+ calculationType: 'FORMULA';
1259
1269
 
1260
1270
  /**
1261
- * Name of the metric
1271
+ * Description of what the metric measures
1262
1272
  */
1263
- name: string;
1273
+ description: string;
1264
1274
 
1265
1275
  /**
1266
- * Output type of the formula. NUMERIC for arithmetic expressions, BOOLEAN for
1267
- * comparison expressions.
1276
+ * Formula configuration.
1268
1277
  */
1269
- outputType: 'NUMERIC' | 'BOOLEAN';
1278
+ formula: FormulaMetricResponse.Formula;
1270
1279
 
1271
1280
  /**
1272
- * Source metrics referenced by the formula. Minimum 2.
1281
+ * Alias of `slug` retained for backwards compatibility. Same value as `slug`.
1273
1282
  */
1274
- sources: Array<FormulaMetricInput.Source>;
1283
+ metricId: string;
1275
1284
 
1276
1285
  /**
1277
- * ID of the analysis package to add this metric to. Optional: when omitted, the
1278
- * metric is added to a default "Custom Metrics" package for your project (created
1279
- * automatically the first time).
1286
+ * Name of the metric
1280
1287
  */
1281
- analysisPackageId?: string;
1288
+ name: string;
1282
1289
 
1283
1290
  /**
1284
- * Alias of `slug` accepted for backwards compatibility. Use `slug` for new
1285
- * integrations.
1291
+ * True when this metric can only be scored from a live recording
1292
+ * (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
1293
+ * simulation run forces live enrichment: the run waits for your recording and, if
1294
+ * none arrives, the metric produces no value. Check this before a run rather than
1295
+ * discovering the wait afterwards.
1286
1296
  */
1287
- metricId?: string;
1297
+ requiresLiveConversation: boolean;
1288
1298
 
1289
1299
  /**
1290
- * Stable slug for the metric. Auto-generated from name if omitted.
1300
+ * Whether metric is global or per-participant
1291
1301
  */
1292
- slug?: string;
1293
- }
1294
-
1295
- export namespace FormulaMetricInput {
1296
- export interface Source {
1297
- /**
1298
- * ID of a metric referenced in the formula
1299
- */
1300
- sourceMetricDefinitionId: string;
1301
-
1302
- /**
1303
- * Variant of the source metric to use
1304
- */
1305
- sourceVariantId?: string;
1306
- }
1307
- }
1302
+ scope: 'GLOBAL' | 'PER_PARTICIPANT';
1308
1303
 
1309
- export interface PatternMetricInput {
1310
1304
  /**
1311
- * Metric detecting temporal patterns: a trigger condition followed by an outcome
1312
- * within a window.
1305
+ * Stable metric slug (e.g. "call_reason", "customer_satisfaction")
1313
1306
  */
1314
- calculationType: 'PATTERN';
1307
+ slug: string;
1315
1308
 
1316
1309
  /**
1317
- * Name of the metric
1310
+ * Which levels this metric can produce values at
1318
1311
  */
1319
- name: string;
1312
+ supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
1320
1313
 
1321
1314
  /**
1322
- * Pattern operation. PATTERN_EXISTS produces a BOOLEAN; PATTERN_COUNT produces a
1323
- * NUMERIC count; OUTCOME_AGGREGATE aggregates a numeric outcome.
1315
+ * Which kinds of conversation this metric can be scored on. `null` means both.
1316
+ * `["LIVE"]` marks a metric that can only be scored from your own recording of a
1317
+ * real call, and `["SIMULATED"]` one that only applies to simulations.
1324
1318
  */
1325
- operation: 'PATTERN_EXISTS' | 'PATTERN_COUNT' | 'OUTCOME_AGGREGATE';
1319
+ supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
1326
1320
 
1327
1321
  /**
1328
- * Outcome condition evaluated within the window relative to the trigger.
1322
+ * Type of value this metric produces
1329
1323
  */
1330
- outcome: PatternMetricInput.Outcome;
1324
+ type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
1331
1325
 
1332
1326
  /**
1333
- * ID of the analysis package to add this metric to. Optional: when omitted, the
1334
- * metric is added to a default "Custom Metrics" package for your project (created
1335
- * automatically the first time).
1327
+ * The resolved variant this response reflects (org-scoped Default if the org has
1328
+ * customized it, otherwise the system Default). Pass this as sourceVariantId when
1329
+ * building a derived metric off this one to pin the exact config.
1336
1330
  */
1337
- analysisPackageId?: string;
1331
+ variantId: string;
1338
1332
 
1339
1333
  /**
1340
- * Alias of `slug` accepted for backwards compatibility. Use `slug` for new
1341
- * integrations.
1334
+ * The variant's current version. Immutable snapshot of the config — editing the
1335
+ * metric produces a new versionId. Use it to detect config changes.
1342
1336
  */
1343
- metricId?: string;
1337
+ versionId: string;
1344
1338
 
1345
1339
  /**
1346
- * Stable slug for the metric. Auto-generated from name if omitted.
1340
+ * Unit information if applicable
1347
1341
  */
1348
- slug?: string;
1342
+ unit?: FormulaMetricResponse.Unit;
1343
+ }
1349
1344
 
1345
+ export namespace FormulaMetricResponse {
1350
1346
  /**
1351
- * Single trigger condition. Use either trigger or triggers + triggerCombinator.
1347
+ * Formula configuration.
1352
1348
  */
1353
- trigger?: PatternMetricInput.Trigger;
1349
+ export interface Formula {
1350
+ expression: string;
1354
1351
 
1355
- /**
1356
- * How to combine multiple triggers. Required when triggers has more than 1 entry.
1357
- */
1358
- triggerCombinator?: 'AND' | 'OR';
1352
+ sources: Array<Formula.Source>;
1353
+ }
1354
+
1355
+ export namespace Formula {
1356
+ export interface Source {
1357
+ sourceMetricDefinitionId: string;
1358
+
1359
+ sourceVariantId: string | null;
1360
+ }
1361
+ }
1362
+
1363
+ /**
1364
+ * Unit information if applicable
1365
+ */
1366
+ export interface Unit {
1367
+ /**
1368
+ * Name of the unit
1369
+ */
1370
+ name: string;
1371
+
1372
+ /**
1373
+ * Symbol for the unit
1374
+ */
1375
+ symbol: string | null;
1376
+ }
1377
+ }
1378
+
1379
+ export interface PatternMetricResponse {
1380
+ /**
1381
+ * Unique identifier for the metric definition
1382
+ */
1383
+ id: string;
1384
+
1385
+ /**
1386
+ * Metric detecting a trigger condition followed by an outcome within a window.
1387
+ */
1388
+ calculationType: 'PATTERN';
1389
+
1390
+ /**
1391
+ * Description of what the metric measures
1392
+ */
1393
+ description: string;
1394
+
1395
+ /**
1396
+ * Alias of `slug` retained for backwards compatibility. Same value as `slug`.
1397
+ */
1398
+ metricId: string;
1399
+
1400
+ /**
1401
+ * Name of the metric
1402
+ */
1403
+ name: string;
1404
+
1405
+ /**
1406
+ * Pattern configuration.
1407
+ */
1408
+ pattern: PatternMetricResponse.Pattern;
1409
+
1410
+ /**
1411
+ * True when this metric can only be scored from a live recording
1412
+ * (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
1413
+ * simulation run forces live enrichment: the run waits for your recording and, if
1414
+ * none arrives, the metric produces no value. Check this before a run rather than
1415
+ * discovering the wait afterwards.
1416
+ */
1417
+ requiresLiveConversation: boolean;
1418
+
1419
+ /**
1420
+ * Whether metric is global or per-participant
1421
+ */
1422
+ scope: 'GLOBAL' | 'PER_PARTICIPANT';
1423
+
1424
+ /**
1425
+ * Stable metric slug (e.g. "call_reason", "customer_satisfaction")
1426
+ */
1427
+ slug: string;
1428
+
1429
+ /**
1430
+ * Which levels this metric can produce values at
1431
+ */
1432
+ supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
1433
+
1434
+ /**
1435
+ * Which kinds of conversation this metric can be scored on. `null` means both.
1436
+ * `["LIVE"]` marks a metric that can only be scored from your own recording of a
1437
+ * real call, and `["SIMULATED"]` one that only applies to simulations.
1438
+ */
1439
+ supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
1440
+
1441
+ /**
1442
+ * Type of value this metric produces
1443
+ */
1444
+ type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
1445
+
1446
+ /**
1447
+ * The resolved variant this response reflects (org-scoped Default if the org has
1448
+ * customized it, otherwise the system Default). Pass this as sourceVariantId when
1449
+ * building a derived metric off this one to pin the exact config.
1450
+ */
1451
+ variantId: string;
1452
+
1453
+ /**
1454
+ * The variant's current version. Immutable snapshot of the config — editing the
1455
+ * metric produces a new versionId. Use it to detect config changes.
1456
+ */
1457
+ versionId: string;
1458
+
1459
+ /**
1460
+ * Unit information if applicable
1461
+ */
1462
+ unit?: PatternMetricResponse.Unit;
1463
+ }
1464
+
1465
+ export namespace PatternMetricResponse {
1466
+ /**
1467
+ * Pattern configuration.
1468
+ */
1469
+ export interface Pattern {
1470
+ operation: 'PATTERN_EXISTS' | 'PATTERN_COUNT' | 'OUTCOME_AGGREGATE';
1471
+
1472
+ outcome: Pattern.Outcome | null;
1473
+
1474
+ triggerCombinator: 'AND' | 'OR' | null;
1475
+
1476
+ triggers: Array<Pattern.Trigger>;
1477
+
1478
+ windowMode: string | null;
1479
+ }
1480
+
1481
+ export namespace Pattern {
1482
+ export interface Outcome {
1483
+ operator:
1484
+ | 'GREATER_THAN'
1485
+ | 'GREATER_THAN_OR_EQUALS'
1486
+ | 'LESS_THAN'
1487
+ | 'LESS_THAN_OR_EQUALS'
1488
+ | 'EQUALS'
1489
+ | 'NOT_EQUALS';
1490
+
1491
+ sourceMetricDefinitionId: string;
1492
+
1493
+ sourceParticipantRole: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER' | null;
1494
+
1495
+ sourceVariantId: string | null;
1496
+
1497
+ thresholdValue: string;
1498
+
1499
+ windowAfter: number | null;
1500
+
1501
+ windowBefore: number | null;
1502
+ }
1503
+
1504
+ export interface Trigger {
1505
+ operator:
1506
+ | 'GREATER_THAN'
1507
+ | 'GREATER_THAN_OR_EQUALS'
1508
+ | 'LESS_THAN'
1509
+ | 'LESS_THAN_OR_EQUALS'
1510
+ | 'EQUALS'
1511
+ | 'NOT_EQUALS';
1512
+
1513
+ sourceMetricDefinitionId: string;
1514
+
1515
+ sourceParticipantRole: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER' | null;
1516
+
1517
+ sourceVariantId: string | null;
1518
+
1519
+ thresholdValue: string;
1520
+ }
1521
+ }
1522
+
1523
+ /**
1524
+ * Unit information if applicable
1525
+ */
1526
+ export interface Unit {
1527
+ /**
1528
+ * Name of the unit
1529
+ */
1530
+ name: string;
1531
+
1532
+ /**
1533
+ * Symbol for the unit
1534
+ */
1535
+ symbol: string | null;
1536
+ }
1537
+ }
1538
+
1539
+ export interface ThresholdMetricResponse {
1540
+ /**
1541
+ * Unique identifier for the metric definition
1542
+ */
1543
+ id: string;
1544
+
1545
+ /**
1546
+ * Boolean metric derived by comparing a source metric against a threshold.
1547
+ */
1548
+ calculationType: 'THRESHOLD';
1549
+
1550
+ /**
1551
+ * Description of what the metric measures
1552
+ */
1553
+ description: string;
1554
+
1555
+ /**
1556
+ * Alias of `slug` retained for backwards compatibility. Same value as `slug`.
1557
+ */
1558
+ metricId: string;
1559
+
1560
+ /**
1561
+ * Name of the metric
1562
+ */
1563
+ name: string;
1564
+
1565
+ /**
1566
+ * True when this metric can only be scored from a live recording
1567
+ * (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
1568
+ * simulation run forces live enrichment: the run waits for your recording and, if
1569
+ * none arrives, the metric produces no value. Check this before a run rather than
1570
+ * discovering the wait afterwards.
1571
+ */
1572
+ requiresLiveConversation: boolean;
1573
+
1574
+ /**
1575
+ * Whether metric is global or per-participant
1576
+ */
1577
+ scope: 'GLOBAL' | 'PER_PARTICIPANT';
1578
+
1579
+ /**
1580
+ * Stable metric slug (e.g. "call_reason", "customer_satisfaction")
1581
+ */
1582
+ slug: string;
1583
+
1584
+ /**
1585
+ * Which levels this metric can produce values at
1586
+ */
1587
+ supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
1588
+
1589
+ /**
1590
+ * Which kinds of conversation this metric can be scored on. `null` means both.
1591
+ * `["LIVE"]` marks a metric that can only be scored from your own recording of a
1592
+ * real call, and `["SIMULATED"]` one that only applies to simulations.
1593
+ */
1594
+ supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
1595
+
1596
+ /**
1597
+ * Type of value this metric produces
1598
+ */
1599
+ type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
1600
+
1601
+ /**
1602
+ * The resolved variant this response reflects (org-scoped Default if the org has
1603
+ * customized it, otherwise the system Default). Pass this as sourceVariantId when
1604
+ * building a derived metric off this one to pin the exact config.
1605
+ */
1606
+ variantId: string;
1607
+
1608
+ /**
1609
+ * The variant's current version. Immutable snapshot of the config — editing the
1610
+ * metric produces a new versionId. Use it to detect config changes.
1611
+ */
1612
+ versionId: string;
1613
+
1614
+ /**
1615
+ * Threshold configuration.
1616
+ */
1617
+ threshold?: ThresholdMetricResponse.Threshold;
1618
+
1619
+ /**
1620
+ * Unit information if applicable
1621
+ */
1622
+ unit?: ThresholdMetricResponse.Unit;
1623
+ }
1624
+
1625
+ export namespace ThresholdMetricResponse {
1626
+ /**
1627
+ * Threshold configuration.
1628
+ */
1629
+ export interface Threshold {
1630
+ aggregationMode: 'EACH' | 'COUNT' | 'AVERAGE' | 'MIN' | 'MAX' | 'MEDIAN' | 'P95' | 'P99' | 'SUM';
1631
+
1632
+ countThreshold: number | null;
1633
+
1634
+ operator:
1635
+ | 'GREATER_THAN'
1636
+ | 'GREATER_THAN_OR_EQUALS'
1637
+ | 'LESS_THAN'
1638
+ | 'LESS_THAN_OR_EQUALS'
1639
+ | 'EQUALS'
1640
+ | 'NOT_EQUALS';
1641
+
1642
+ sourceMetricDefinitionId: string;
1643
+
1644
+ sourceParticipantRole: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER' | null;
1645
+
1646
+ sourceVariantId: string | null;
1647
+
1648
+ thresholdValue: string;
1649
+ }
1650
+
1651
+ /**
1652
+ * Unit information if applicable
1653
+ */
1654
+ export interface Unit {
1655
+ /**
1656
+ * Name of the unit
1657
+ */
1658
+ name: string;
1659
+
1660
+ /**
1661
+ * Symbol for the unit
1662
+ */
1663
+ symbol: string | null;
1664
+ }
1665
+ }
1666
+ }
1667
+
1668
+ export type MetricCreateDefinitionParams =
1669
+ | MetricCreateDefinitionParams.PromptMetricInput
1670
+ | MetricCreateDefinitionParams.FormulaMetricInput
1671
+ | MetricCreateDefinitionParams.PatternMetricInput;
1672
+
1673
+ export declare namespace MetricCreateDefinitionParams {
1674
+ export interface PromptMetricInput {
1675
+ /**
1676
+ * LLM-evaluated metric.
1677
+ */
1678
+ calculationType: 'LLM_JUDGE';
1679
+
1680
+ /**
1681
+ * Name of the metric
1682
+ */
1683
+ name: string;
1684
+
1685
+ /**
1686
+ * Type of value this metric produces
1687
+ */
1688
+ outputType: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
1689
+
1690
+ /**
1691
+ * ID of the analysis package to add this metric to. Optional: when omitted, the
1692
+ * metric is added to a default "Custom Metrics" package for your project (created
1693
+ * automatically the first time).
1694
+ */
1695
+ analysisPackageId?: string;
1696
+
1697
+ /**
1698
+ * Label for the false case (only for BOOLEAN type)
1699
+ */
1700
+ booleanFalseLabel?: string;
1701
+
1702
+ /**
1703
+ * Label for the true case (only for BOOLEAN type)
1704
+ */
1705
+ booleanTrueLabel?: string;
1706
+
1707
+ /**
1708
+ * Options for classification. Required for CLASSIFICATION type.
1709
+ */
1710
+ classificationOptions?: Array<PromptMetricInput.ClassificationOption>;
1711
+
1712
+ /**
1713
+ * LLM prompt/criteria for evaluating this metric. Required for BOOLEAN, NUMERIC,
1714
+ * TEXT, and SCALE types.
1715
+ */
1716
+ llmPrompt?: string;
1717
+
1718
+ /**
1719
+ * Maximum number of classifications that can be selected (only for CLASSIFICATION
1720
+ * type)
1721
+ */
1722
+ maxClassifications?: number;
1723
+
1724
+ /**
1725
+ * Alias of `slug` accepted for backwards compatibility. Use `slug` for new
1726
+ * integrations.
1727
+ */
1728
+ metricId?: string;
1729
+
1730
+ /**
1731
+ * Participant role to evaluate. Required when scope is PER_PARTICIPANT.
1732
+ */
1733
+ participantRole?: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER';
1734
+
1735
+ /**
1736
+ * Labels for scale ranges (only for SCALE type)
1737
+ */
1738
+ scaleLabels?: Array<PromptMetricInput.ScaleLabel>;
1739
+
1740
+ /**
1741
+ * Maximum value for scale. Required for SCALE type.
1742
+ */
1743
+ scaleMax?: number;
1744
+
1745
+ /**
1746
+ * Minimum value for scale. Required for SCALE type.
1747
+ */
1748
+ scaleMin?: number;
1749
+
1750
+ /**
1751
+ * Whether metric is global or per-participant (default: GLOBAL)
1752
+ */
1753
+ scope?: 'GLOBAL' | 'PER_PARTICIPANT';
1754
+
1755
+ /**
1756
+ * Stable slug for the metric. Auto-generated from name if omitted.
1757
+ */
1758
+ slug?: string;
1759
+
1760
+ /**
1761
+ * Which levels this metric can produce values at (default: ["CALL"])
1762
+ */
1763
+ supportedContexts?: Array<'CALL' | 'SEGMENT' | 'TURN'>;
1764
+ }
1765
+
1766
+ export namespace PromptMetricInput {
1767
+ /**
1768
+ * Option for classification metrics.
1769
+ */
1770
+ export interface ClassificationOption {
1771
+ description: string;
1772
+
1773
+ displayOrder: number;
1774
+
1775
+ label: string;
1776
+ }
1777
+
1778
+ export interface ScaleLabel {
1779
+ /**
1780
+ * Display order of this label
1781
+ */
1782
+ displayOrder: number;
1783
+
1784
+ /**
1785
+ * Label for this range
1786
+ */
1787
+ label: string;
1788
+
1789
+ /**
1790
+ * Maximum value for this label range
1791
+ */
1792
+ rangeMax: number;
1793
+
1794
+ /**
1795
+ * Minimum value for this label range
1796
+ */
1797
+ rangeMin: number;
1798
+
1799
+ /**
1800
+ * Hex color code for this label (e.g. "#FF0000")
1801
+ */
1802
+ colorHex?: string;
1803
+
1804
+ /**
1805
+ * Description of what this range means
1806
+ */
1807
+ description?: string;
1808
+ }
1809
+ }
1810
+
1811
+ export interface FormulaMetricInput {
1812
+ /**
1813
+ * Metric computed by evaluating a mathematical expression over other metrics.
1814
+ */
1815
+ calculationType: 'FORMULA';
1816
+
1817
+ /**
1818
+ * Formula expression using `{{id:<uuid>}}` references to source metrics. Operators
1819
+ * depend on output type: +, -, \*, / for NUMERIC; ==, !=, >=, <=, >, < for
1820
+ * BOOLEAN.
1821
+ */
1822
+ formula: string;
1823
+
1824
+ /**
1825
+ * Name of the metric
1826
+ */
1827
+ name: string;
1828
+
1829
+ /**
1830
+ * Output type of the formula. NUMERIC for arithmetic expressions, BOOLEAN for
1831
+ * comparison expressions.
1832
+ */
1833
+ outputType: 'NUMERIC' | 'BOOLEAN';
1834
+
1835
+ /**
1836
+ * Source metrics referenced by the formula. Minimum 2.
1837
+ */
1838
+ sources: Array<FormulaMetricInput.Source>;
1839
+
1840
+ /**
1841
+ * ID of the analysis package to add this metric to. Optional: when omitted, the
1842
+ * metric is added to a default "Custom Metrics" package for your project (created
1843
+ * automatically the first time).
1844
+ */
1845
+ analysisPackageId?: string;
1846
+
1847
+ /**
1848
+ * Alias of `slug` accepted for backwards compatibility. Use `slug` for new
1849
+ * integrations.
1850
+ */
1851
+ metricId?: string;
1852
+
1853
+ /**
1854
+ * Stable slug for the metric. Auto-generated from name if omitted.
1855
+ */
1856
+ slug?: string;
1857
+ }
1858
+
1859
+ export namespace FormulaMetricInput {
1860
+ export interface Source {
1861
+ /**
1862
+ * ID of a metric referenced in the formula
1863
+ */
1864
+ sourceMetricDefinitionId: string;
1865
+
1866
+ /**
1867
+ * Variant of the source metric to use
1868
+ */
1869
+ sourceVariantId?: string;
1870
+ }
1871
+ }
1872
+
1873
+ export interface PatternMetricInput {
1874
+ /**
1875
+ * Metric detecting temporal patterns: a trigger condition followed by an outcome
1876
+ * within a window.
1877
+ */
1878
+ calculationType: 'PATTERN';
1879
+
1880
+ /**
1881
+ * Name of the metric
1882
+ */
1883
+ name: string;
1884
+
1885
+ /**
1886
+ * Pattern operation. PATTERN_EXISTS produces a BOOLEAN; PATTERN_COUNT produces a
1887
+ * NUMERIC count; OUTCOME_AGGREGATE aggregates a numeric outcome.
1888
+ */
1889
+ operation: 'PATTERN_EXISTS' | 'PATTERN_COUNT' | 'OUTCOME_AGGREGATE';
1890
+
1891
+ /**
1892
+ * Outcome condition evaluated within the window relative to the trigger.
1893
+ */
1894
+ outcome: PatternMetricInput.Outcome;
1895
+
1896
+ /**
1897
+ * ID of the analysis package to add this metric to. Optional: when omitted, the
1898
+ * metric is added to a default "Custom Metrics" package for your project (created
1899
+ * automatically the first time).
1900
+ */
1901
+ analysisPackageId?: string;
1902
+
1903
+ /**
1904
+ * Alias of `slug` accepted for backwards compatibility. Use `slug` for new
1905
+ * integrations.
1906
+ */
1907
+ metricId?: string;
1908
+
1909
+ /**
1910
+ * Stable slug for the metric. Auto-generated from name if omitted.
1911
+ */
1912
+ slug?: string;
1913
+
1914
+ /**
1915
+ * Single trigger condition. Use either trigger or triggers + triggerCombinator.
1916
+ */
1917
+ trigger?: PatternMetricInput.Trigger;
1918
+
1919
+ /**
1920
+ * How to combine multiple triggers. Required when triggers has more than 1 entry.
1921
+ */
1922
+ triggerCombinator?: 'AND' | 'OR';
1359
1923
 
1360
1924
  /**
1361
1925
  * Multiple trigger conditions. Use with triggerCombinator.
@@ -1430,11 +1994,167 @@ export interface MetricListDefinitionsParams {
1430
1994
  limit?: number;
1431
1995
  }
1432
1996
 
1997
+ export interface MetricUpdateDefinitionParams {
1998
+ analysisPackageId?: unknown;
1999
+
2000
+ /**
2001
+ * New label for the false case (BOOLEAN output only)
2002
+ */
2003
+ booleanFalseLabel?: string;
2004
+
2005
+ /**
2006
+ * New label for the true case (BOOLEAN output only)
2007
+ */
2008
+ booleanTrueLabel?: string;
2009
+
2010
+ calcType?: unknown;
2011
+
2012
+ /**
2013
+ * Optional free-text audit note recorded on the new version.
2014
+ */
2015
+ changeReason?: string;
2016
+
2017
+ /**
2018
+ * Replacement set of classification options (CLASSIFICATION output only)
2019
+ */
2020
+ classificationOptions?: Array<MetricUpdateDefinitionParams.ClassificationOption>;
2021
+
2022
+ /**
2023
+ * New formula expression (FORMULA only). Pass `sources` alongside if the
2024
+ * referenced metrics change.
2025
+ */
2026
+ formula?: string;
2027
+
2028
+ /**
2029
+ * New LLM prompt (only for LLM_JUDGE metrics whose prompt is editable)
2030
+ */
2031
+ llmPrompt?: string;
2032
+
2033
+ /**
2034
+ * New maximum number of classifications (CLASSIFICATION output only)
2035
+ */
2036
+ maxClassifications?: number;
2037
+
2038
+ metricId?: unknown;
2039
+
2040
+ /**
2041
+ * New name (only for metrics whose name is editable)
2042
+ */
2043
+ name?: string;
2044
+
2045
+ organizationId?: unknown;
2046
+
2047
+ outputType?: unknown;
2048
+
2049
+ participantRole?: unknown;
2050
+
2051
+ projectId?: unknown;
2052
+
2053
+ /**
2054
+ * Replacement set of scale-range labels (SCALE output only)
2055
+ */
2056
+ scaleLabels?: Array<MetricUpdateDefinitionParams.ScaleLabel>;
2057
+
2058
+ /**
2059
+ * New scale maximum (SCALE output only)
2060
+ */
2061
+ scaleMax?: number;
2062
+
2063
+ /**
2064
+ * New scale minimum (SCALE output only)
2065
+ */
2066
+ scaleMin?: number;
2067
+
2068
+ scope?: unknown;
2069
+
2070
+ slug?: unknown;
2071
+
2072
+ source?: unknown;
2073
+
2074
+ /**
2075
+ * Replacement formula sources, required when `formula` changes the referenced
2076
+ * metrics (FORMULA only).
2077
+ */
2078
+ sources?: Array<MetricUpdateDefinitionParams.Source>;
2079
+
2080
+ /**
2081
+ * Replacement set of supported contexts. Omit to leave unchanged.
2082
+ */
2083
+ supportedContexts?: Array<'CALL' | 'SEGMENT' | 'TURN'>;
2084
+
2085
+ supportsMultipleVariants?: unknown;
2086
+
2087
+ /**
2088
+ * Replacement set of scoped tool-definition ids (only for metrics whose tool
2089
+ * scoping is editable)
2090
+ */
2091
+ toolDefinitionIds?: Array<string>;
2092
+ }
2093
+
2094
+ export namespace MetricUpdateDefinitionParams {
2095
+ /**
2096
+ * Option for classification metrics.
2097
+ */
2098
+ export interface ClassificationOption {
2099
+ description: string;
2100
+
2101
+ displayOrder: number;
2102
+
2103
+ label: string;
2104
+ }
2105
+
2106
+ export interface ScaleLabel {
2107
+ /**
2108
+ * Display order of this label
2109
+ */
2110
+ displayOrder: number;
2111
+
2112
+ /**
2113
+ * Label for this range
2114
+ */
2115
+ label: string;
2116
+
2117
+ /**
2118
+ * Maximum value for this label range
2119
+ */
2120
+ rangeMax: number;
2121
+
2122
+ /**
2123
+ * Minimum value for this label range
2124
+ */
2125
+ rangeMin: number;
2126
+
2127
+ /**
2128
+ * Hex color code for this label (e.g. "#FF0000")
2129
+ */
2130
+ colorHex?: string;
2131
+
2132
+ /**
2133
+ * Description of what this range means
2134
+ */
2135
+ description?: string;
2136
+ }
2137
+
2138
+ export interface Source {
2139
+ /**
2140
+ * ID of a metric referenced in the formula
2141
+ */
2142
+ sourceMetricDefinitionId: string;
2143
+
2144
+ /**
2145
+ * Variant of the source metric to use
2146
+ */
2147
+ sourceVariantId?: string;
2148
+ }
2149
+ }
2150
+
1433
2151
  export declare namespace Metric {
1434
2152
  export {
1435
2153
  type MetricCreateDefinitionResponse as MetricCreateDefinitionResponse,
1436
2154
  type MetricListDefinitionsResponse as MetricListDefinitionsResponse,
2155
+ type MetricUpdateDefinitionResponse as MetricUpdateDefinitionResponse,
1437
2156
  type MetricCreateDefinitionParams as MetricCreateDefinitionParams,
1438
2157
  type MetricListDefinitionsParams as MetricListDefinitionsParams,
2158
+ type MetricUpdateDefinitionParams as MetricUpdateDefinitionParams,
1439
2159
  };
1440
2160
  }