@roarkanalytics/sdk 3.5.0 → 3.7.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/CHANGELOG.md +24 -0
- package/client.d.mts +7 -4
- package/client.d.mts.map +1 -1
- package/client.d.ts +7 -4
- package/client.d.ts.map +1 -1
- package/client.js +3 -0
- package/client.js.map +1 -1
- package/client.mjs +3 -0
- package/client.mjs.map +1 -1
- package/package.json +1 -1
- package/resources/call.d.mts +199 -1
- package/resources/call.d.mts.map +1 -1
- package/resources/call.d.ts +199 -1
- package/resources/call.d.ts.map +1 -1
- package/resources/call.js +30 -0
- package/resources/call.js.map +1 -1
- package/resources/call.mjs +30 -0
- package/resources/call.mjs.map +1 -1
- package/resources/config.d.mts +1 -1
- package/resources/config.d.mts.map +1 -1
- package/resources/config.d.ts +1 -1
- package/resources/config.d.ts.map +1 -1
- package/resources/customer-flow.d.mts +17 -2
- package/resources/customer-flow.d.mts.map +1 -1
- package/resources/customer-flow.d.ts +17 -2
- package/resources/customer-flow.d.ts.map +1 -1
- package/resources/index.d.mts +3 -2
- package/resources/index.d.mts.map +1 -1
- package/resources/index.d.ts +3 -2
- package/resources/index.d.ts.map +1 -1
- package/resources/index.js +3 -1
- package/resources/index.js.map +1 -1
- package/resources/index.mjs +1 -0
- package/resources/index.mjs.map +1 -1
- package/resources/metric-variant.d.mts +357 -0
- package/resources/metric-variant.d.mts.map +1 -0
- package/resources/metric-variant.d.ts +357 -0
- package/resources/metric-variant.d.ts.map +1 -0
- package/resources/metric-variant.js +112 -0
- package/resources/metric-variant.js.map +1 -0
- package/resources/metric-variant.mjs +108 -0
- package/resources/metric-variant.mjs.map +1 -0
- package/resources/metric.d.mts +696 -1
- package/resources/metric.d.mts.map +1 -1
- package/resources/metric.d.ts +696 -1
- package/resources/metric.d.ts.map +1 -1
- package/resources/metric.js +22 -0
- package/resources/metric.js.map +1 -1
- package/resources/metric.mjs +22 -0
- package/resources/metric.mjs.map +1 -1
- package/resources/simulation-job.d.mts +90 -0
- package/resources/simulation-job.d.mts.map +1 -1
- package/resources/simulation-job.d.ts +90 -0
- package/resources/simulation-job.d.ts.map +1 -1
- package/src/client.ts +35 -0
- package/src/resources/call.ts +236 -0
- package/src/resources/config.ts +1 -0
- package/src/resources/customer-flow.ts +24 -2
- package/src/resources/index.ts +16 -0
- package/src/resources/metric-variant.ts +458 -0
- package/src/resources/metric.ts +1008 -124
- package/src/resources/simulation-job.ts +104 -0
- package/src/version.ts +1 -1
- package/version.d.mts +1 -1
- package/version.d.ts +1 -1
- package/version.js +1 -1
- package/version.mjs +1 -1
package/resources/metric.d.mts
CHANGED
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@@ -30,6 +30,25 @@ export declare class Metric extends APIResource {
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* ```
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*/
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listDefinitions(query?: MetricListDefinitionsParams | null | undefined, options?: RequestOptions): APIPromise<MetricListDefinitionsResponse>;
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/**
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* Update the editable subset of a custom metric definition, addressed by its UUID
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* or its stable `slug`. Only the supplied fields are changed; omitted fields are
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* left unchanged. Every update creates a new immutable version; the response
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* carries the advanced `versionId`. Immutable fields (scope, outputType, calcType,
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* …) are rejected, and which fields are editable depends on the metric (e.g.
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* derived metrics only allow `name`). Roark's own metrics are rejected here: this
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* endpoint edits the shared definition, which every workspace sees. To change one
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* for your workspace alone, edit its variant with PUT
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* /v1/metric/definitions/{idOrSlug}/variants/{variantId}, which forks it for you
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* and leaves every other workspace on the original.
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*
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* @example
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* ```ts
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* const response =
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* await client.metric.updateDefinition('idOrSlug');
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* ```
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*/
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updateDefinition(idOrSlug: string, body?: MetricUpdateDefinitionParams | null | undefined, options?: RequestOptions): APIPromise<MetricUpdateDefinitionResponse>;
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}
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export interface MetricCreateDefinitionResponse {
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/**
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@@ -43,6 +62,16 @@ export declare namespace MetricCreateDefinitionResponse {
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* Unique identifier for the metric definition
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*/
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id: string;
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/**
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* For a BOOLEAN metric, what a `false` value means. Also given to the judge as its
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* polarity rule.
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*/
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booleanFalseLabel: string | null;
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/**
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* For a BOOLEAN metric, what a `true` value means. Also given to the judge as its
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* polarity rule.
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*/
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booleanTrueLabel: string | null;
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/**
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* Metric evaluated by an LLM against a prompt.
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*/
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@@ -51,6 +80,11 @@ export declare namespace MetricCreateDefinitionResponse {
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* Description of what the metric measures
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*/
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description: string;
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/**
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* The rubric this judge applies, as stored. Read it back to confirm which criteria
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* are live after a create or update.
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*/
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llmPrompt: string | null;
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/**
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* Alias of `slug` retained for backwards compatibility. Same value as `slug`.
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*/
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@@ -59,6 +93,14 @@ export declare namespace MetricCreateDefinitionResponse {
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* Name of the metric
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*/
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name: string;
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/**
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* True when this metric can only be scored from a live recording
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* (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
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* simulation run forces live enrichment: the run waits for your recording and, if
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* none arrives, the metric produces no value. Check this before a run rather than
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* discovering the wait afterwards.
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*/
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requiresLiveConversation: boolean;
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/**
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* Whether metric is global or per-participant
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*/
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@@ -71,6 +113,12 @@ export declare namespace MetricCreateDefinitionResponse {
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* Which levels this metric can produce values at
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*/
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supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
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/**
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* Which kinds of conversation this metric can be scored on. `null` means both.
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* `["LIVE"]` marks a metric that can only be scored from your own recording of a
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* real call, and `["SIMULATED"]` one that only applies to simulations.
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*/
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supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
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/**
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* Type of value this metric produces
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*/
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@@ -131,6 +179,14 @@ export declare namespace MetricCreateDefinitionResponse {
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* Name of the metric
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*/
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name: string;
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/**
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* True when this metric can only be scored from a live recording
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* (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
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* simulation run forces live enrichment: the run waits for your recording and, if
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* none arrives, the metric produces no value. Check this before a run rather than
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* discovering the wait afterwards.
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*/
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requiresLiveConversation: boolean;
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/**
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* Whether metric is global or per-participant
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*/
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@@ -143,6 +199,12 @@ export declare namespace MetricCreateDefinitionResponse {
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* Which levels this metric can produce values at
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*/
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supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
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/**
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* Which kinds of conversation this metric can be scored on. `null` means both.
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* `["LIVE"]` marks a metric that can only be scored from your own recording of a
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* real call, and `["SIMULATED"]` one that only applies to simulations.
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*/
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supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
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/**
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* Type of value this metric produces
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*/
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@@ -216,6 +278,14 @@ export declare namespace MetricCreateDefinitionResponse {
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* Pattern configuration.
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*/
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pattern: PatternMetricResponse.Pattern;
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/**
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* True when this metric can only be scored from a live recording
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* (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
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* simulation run forces live enrichment: the run waits for your recording and, if
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* none arrives, the metric produces no value. Check this before a run rather than
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* discovering the wait afterwards.
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*/
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requiresLiveConversation: boolean;
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/**
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* Whether metric is global or per-participant
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*/
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* Which levels this metric can produce values at
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*/
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supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
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/**
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* Which kinds of conversation this metric can be scored on. `null` means both.
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* `["LIVE"]` marks a metric that can only be scored from your own recording of a
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* real call, and `["SIMULATED"]` one that only applies to simulations.
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*/
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supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
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/**
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* Type of value this metric produces
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*/
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* Unique identifier for the metric definition
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*/
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id: string;
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/**
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* For a BOOLEAN metric, what a `false` value means. Also given to the judge as its
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* polarity rule.
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*/
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booleanFalseLabel: string | null;
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/**
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* For a BOOLEAN metric, what a `true` value means. Also given to the judge as its
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* polarity rule.
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*/
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booleanTrueLabel: string | null;
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/**
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* Metric evaluated by an LLM against a prompt.
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*/
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* Description of what the metric measures
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*/
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description: string;
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/**
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* The rubric this judge applies, as stored. Read it back to confirm which criteria
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* are live after a create or update.
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*/
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llmPrompt: string | null;
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/**
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*/
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* Name of the metric
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name: string;
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/**
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* True when this metric can only be scored from a live recording
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* (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
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* simulation run forces live enrichment: the run waits for your recording and, if
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* none arrives, the metric produces no value. Check this before a run rather than
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* discovering the wait afterwards.
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*/
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requiresLiveConversation: boolean;
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* Whether metric is global or per-participant
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* Which levels this metric can produce values at
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*/
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supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
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/**
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* Which kinds of conversation this metric can be scored on. `null` means both.
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* `["LIVE"]` marks a metric that can only be scored from your own recording of a
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* real call, and `["SIMULATED"]` one that only applies to simulations.
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*/
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supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
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* Name of the metric
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name: string;
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* simulation run forces live enrichment: the run waits for your recording and, if
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* none arrives, the metric produces no value. Check this before a run rather than
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* discovering the wait afterwards.
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*/
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supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
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name: string;
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* (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
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* simulation run forces live enrichment: the run waits for your recording and, if
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* discovering the wait afterwards.
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*/
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*/
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supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
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|
701
|
+
/**
|
|
702
|
+
* Which kinds of conversation this metric can be scored on. `null` means both.
|
|
703
|
+
* `["LIVE"]` marks a metric that can only be scored from your own recording of a
|
|
704
|
+
* real call, and `["SIMULATED"]` one that only applies to simulations.
|
|
705
|
+
*/
|
|
706
|
+
supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
|
|
560
707
|
/**
|
|
561
708
|
* Type of value this metric produces
|
|
562
709
|
*/
|
|
@@ -630,6 +777,14 @@ export declare namespace MetricListDefinitionsResponse {
|
|
|
630
777
|
* Pattern configuration.
|
|
631
778
|
*/
|
|
632
779
|
pattern: PatternMetricResponse.Pattern;
|
|
780
|
+
/**
|
|
781
|
+
* True when this metric can only be scored from a live recording
|
|
782
|
+
* (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
|
|
783
|
+
* simulation run forces live enrichment: the run waits for your recording and, if
|
|
784
|
+
* none arrives, the metric produces no value. Check this before a run rather than
|
|
785
|
+
* discovering the wait afterwards.
|
|
786
|
+
*/
|
|
787
|
+
requiresLiveConversation: boolean;
|
|
633
788
|
/**
|
|
634
789
|
* Whether metric is global or per-participant
|
|
635
790
|
*/
|
|
@@ -642,6 +797,12 @@ export declare namespace MetricListDefinitionsResponse {
|
|
|
642
797
|
* Which levels this metric can produce values at
|
|
643
798
|
*/
|
|
644
799
|
supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
|
|
800
|
+
/**
|
|
801
|
+
* Which kinds of conversation this metric can be scored on. `null` means both.
|
|
802
|
+
* `["LIVE"]` marks a metric that can only be scored from your own recording of a
|
|
803
|
+
* real call, and `["SIMULATED"]` one that only applies to simulations.
|
|
804
|
+
*/
|
|
805
|
+
supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
|
|
645
806
|
/**
|
|
646
807
|
* Type of value this metric produces
|
|
647
808
|
*/
|
|
@@ -711,6 +872,422 @@ export declare namespace MetricListDefinitionsResponse {
|
|
|
711
872
|
nextCursor: string | null;
|
|
712
873
|
}
|
|
713
874
|
}
|
|
875
|
+
export interface MetricUpdateDefinitionResponse {
|
|
876
|
+
/**
|
|
877
|
+
* The updated metric definition. The variant is selected by `calculationType`.
|
|
878
|
+
*/
|
|
879
|
+
data: MetricUpdateDefinitionResponse.LlmJudgeMetricResponse | MetricUpdateDefinitionResponse.FormulaMetricResponse | MetricUpdateDefinitionResponse.PatternMetricResponse | MetricUpdateDefinitionResponse.ThresholdMetricResponse;
|
|
880
|
+
}
|
|
881
|
+
export declare namespace MetricUpdateDefinitionResponse {
|
|
882
|
+
interface LlmJudgeMetricResponse {
|
|
883
|
+
/**
|
|
884
|
+
* Unique identifier for the metric definition
|
|
885
|
+
*/
|
|
886
|
+
id: string;
|
|
887
|
+
/**
|
|
888
|
+
* For a BOOLEAN metric, what a `false` value means. Also given to the judge as its
|
|
889
|
+
* polarity rule.
|
|
890
|
+
*/
|
|
891
|
+
booleanFalseLabel: string | null;
|
|
892
|
+
/**
|
|
893
|
+
* For a BOOLEAN metric, what a `true` value means. Also given to the judge as its
|
|
894
|
+
* polarity rule.
|
|
895
|
+
*/
|
|
896
|
+
booleanTrueLabel: string | null;
|
|
897
|
+
/**
|
|
898
|
+
* Metric evaluated by an LLM against a prompt.
|
|
899
|
+
*/
|
|
900
|
+
calculationType: 'LLM_JUDGE';
|
|
901
|
+
/**
|
|
902
|
+
* Description of what the metric measures
|
|
903
|
+
*/
|
|
904
|
+
description: string;
|
|
905
|
+
/**
|
|
906
|
+
* The rubric this judge applies, as stored. Read it back to confirm which criteria
|
|
907
|
+
* are live after a create or update.
|
|
908
|
+
*/
|
|
909
|
+
llmPrompt: string | null;
|
|
910
|
+
/**
|
|
911
|
+
* Alias of `slug` retained for backwards compatibility. Same value as `slug`.
|
|
912
|
+
*/
|
|
913
|
+
metricId: string;
|
|
914
|
+
/**
|
|
915
|
+
* Name of the metric
|
|
916
|
+
*/
|
|
917
|
+
name: string;
|
|
918
|
+
/**
|
|
919
|
+
* True when this metric can only be scored from a live recording
|
|
920
|
+
* (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
|
|
921
|
+
* simulation run forces live enrichment: the run waits for your recording and, if
|
|
922
|
+
* none arrives, the metric produces no value. Check this before a run rather than
|
|
923
|
+
* discovering the wait afterwards.
|
|
924
|
+
*/
|
|
925
|
+
requiresLiveConversation: boolean;
|
|
926
|
+
/**
|
|
927
|
+
* Whether metric is global or per-participant
|
|
928
|
+
*/
|
|
929
|
+
scope: 'GLOBAL' | 'PER_PARTICIPANT';
|
|
930
|
+
/**
|
|
931
|
+
* Stable metric slug (e.g. "call_reason", "customer_satisfaction")
|
|
932
|
+
*/
|
|
933
|
+
slug: string;
|
|
934
|
+
/**
|
|
935
|
+
* Which levels this metric can produce values at
|
|
936
|
+
*/
|
|
937
|
+
supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
|
|
938
|
+
/**
|
|
939
|
+
* Which kinds of conversation this metric can be scored on. `null` means both.
|
|
940
|
+
* `["LIVE"]` marks a metric that can only be scored from your own recording of a
|
|
941
|
+
* real call, and `["SIMULATED"]` one that only applies to simulations.
|
|
942
|
+
*/
|
|
943
|
+
supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
|
|
944
|
+
/**
|
|
945
|
+
* Type of value this metric produces
|
|
946
|
+
*/
|
|
947
|
+
type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
|
|
948
|
+
/**
|
|
949
|
+
* The resolved variant this response reflects (org-scoped Default if the org has
|
|
950
|
+
* customized it, otherwise the system Default). Pass this as sourceVariantId when
|
|
951
|
+
* building a derived metric off this one to pin the exact config.
|
|
952
|
+
*/
|
|
953
|
+
variantId: string;
|
|
954
|
+
/**
|
|
955
|
+
* The variant's current version. Immutable snapshot of the config — editing the
|
|
956
|
+
* metric produces a new versionId. Use it to detect config changes.
|
|
957
|
+
*/
|
|
958
|
+
versionId: string;
|
|
959
|
+
/**
|
|
960
|
+
* Unit information if applicable
|
|
961
|
+
*/
|
|
962
|
+
unit?: LlmJudgeMetricResponse.Unit;
|
|
963
|
+
}
|
|
964
|
+
namespace LlmJudgeMetricResponse {
|
|
965
|
+
/**
|
|
966
|
+
* Unit information if applicable
|
|
967
|
+
*/
|
|
968
|
+
interface Unit {
|
|
969
|
+
/**
|
|
970
|
+
* Name of the unit
|
|
971
|
+
*/
|
|
972
|
+
name: string;
|
|
973
|
+
/**
|
|
974
|
+
* Symbol for the unit
|
|
975
|
+
*/
|
|
976
|
+
symbol: string | null;
|
|
977
|
+
}
|
|
978
|
+
}
|
|
979
|
+
interface FormulaMetricResponse {
|
|
980
|
+
/**
|
|
981
|
+
* Unique identifier for the metric definition
|
|
982
|
+
*/
|
|
983
|
+
id: string;
|
|
984
|
+
/**
|
|
985
|
+
* Metric computed by evaluating an expression over other metrics.
|
|
986
|
+
*/
|
|
987
|
+
calculationType: 'FORMULA';
|
|
988
|
+
/**
|
|
989
|
+
* Description of what the metric measures
|
|
990
|
+
*/
|
|
991
|
+
description: string;
|
|
992
|
+
/**
|
|
993
|
+
* Formula configuration.
|
|
994
|
+
*/
|
|
995
|
+
formula: FormulaMetricResponse.Formula;
|
|
996
|
+
/**
|
|
997
|
+
* Alias of `slug` retained for backwards compatibility. Same value as `slug`.
|
|
998
|
+
*/
|
|
999
|
+
metricId: string;
|
|
1000
|
+
/**
|
|
1001
|
+
* Name of the metric
|
|
1002
|
+
*/
|
|
1003
|
+
name: string;
|
|
1004
|
+
/**
|
|
1005
|
+
* True when this metric can only be scored from a live recording
|
|
1006
|
+
* (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
|
|
1007
|
+
* simulation run forces live enrichment: the run waits for your recording and, if
|
|
1008
|
+
* none arrives, the metric produces no value. Check this before a run rather than
|
|
1009
|
+
* discovering the wait afterwards.
|
|
1010
|
+
*/
|
|
1011
|
+
requiresLiveConversation: boolean;
|
|
1012
|
+
/**
|
|
1013
|
+
* Whether metric is global or per-participant
|
|
1014
|
+
*/
|
|
1015
|
+
scope: 'GLOBAL' | 'PER_PARTICIPANT';
|
|
1016
|
+
/**
|
|
1017
|
+
* Stable metric slug (e.g. "call_reason", "customer_satisfaction")
|
|
1018
|
+
*/
|
|
1019
|
+
slug: string;
|
|
1020
|
+
/**
|
|
1021
|
+
* Which levels this metric can produce values at
|
|
1022
|
+
*/
|
|
1023
|
+
supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
|
|
1024
|
+
/**
|
|
1025
|
+
* Which kinds of conversation this metric can be scored on. `null` means both.
|
|
1026
|
+
* `["LIVE"]` marks a metric that can only be scored from your own recording of a
|
|
1027
|
+
* real call, and `["SIMULATED"]` one that only applies to simulations.
|
|
1028
|
+
*/
|
|
1029
|
+
supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
|
|
1030
|
+
/**
|
|
1031
|
+
* Type of value this metric produces
|
|
1032
|
+
*/
|
|
1033
|
+
type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
|
|
1034
|
+
/**
|
|
1035
|
+
* The resolved variant this response reflects (org-scoped Default if the org has
|
|
1036
|
+
* customized it, otherwise the system Default). Pass this as sourceVariantId when
|
|
1037
|
+
* building a derived metric off this one to pin the exact config.
|
|
1038
|
+
*/
|
|
1039
|
+
variantId: string;
|
|
1040
|
+
/**
|
|
1041
|
+
* The variant's current version. Immutable snapshot of the config — editing the
|
|
1042
|
+
* metric produces a new versionId. Use it to detect config changes.
|
|
1043
|
+
*/
|
|
1044
|
+
versionId: string;
|
|
1045
|
+
/**
|
|
1046
|
+
* Unit information if applicable
|
|
1047
|
+
*/
|
|
1048
|
+
unit?: FormulaMetricResponse.Unit;
|
|
1049
|
+
}
|
|
1050
|
+
namespace FormulaMetricResponse {
|
|
1051
|
+
/**
|
|
1052
|
+
* Formula configuration.
|
|
1053
|
+
*/
|
|
1054
|
+
interface Formula {
|
|
1055
|
+
expression: string;
|
|
1056
|
+
sources: Array<Formula.Source>;
|
|
1057
|
+
}
|
|
1058
|
+
namespace Formula {
|
|
1059
|
+
interface Source {
|
|
1060
|
+
sourceMetricDefinitionId: string;
|
|
1061
|
+
sourceVariantId: string | null;
|
|
1062
|
+
}
|
|
1063
|
+
}
|
|
1064
|
+
/**
|
|
1065
|
+
* Unit information if applicable
|
|
1066
|
+
*/
|
|
1067
|
+
interface Unit {
|
|
1068
|
+
/**
|
|
1069
|
+
* Name of the unit
|
|
1070
|
+
*/
|
|
1071
|
+
name: string;
|
|
1072
|
+
/**
|
|
1073
|
+
* Symbol for the unit
|
|
1074
|
+
*/
|
|
1075
|
+
symbol: string | null;
|
|
1076
|
+
}
|
|
1077
|
+
}
|
|
1078
|
+
interface PatternMetricResponse {
|
|
1079
|
+
/**
|
|
1080
|
+
* Unique identifier for the metric definition
|
|
1081
|
+
*/
|
|
1082
|
+
id: string;
|
|
1083
|
+
/**
|
|
1084
|
+
* Metric detecting a trigger condition followed by an outcome within a window.
|
|
1085
|
+
*/
|
|
1086
|
+
calculationType: 'PATTERN';
|
|
1087
|
+
/**
|
|
1088
|
+
* Description of what the metric measures
|
|
1089
|
+
*/
|
|
1090
|
+
description: string;
|
|
1091
|
+
/**
|
|
1092
|
+
* Alias of `slug` retained for backwards compatibility. Same value as `slug`.
|
|
1093
|
+
*/
|
|
1094
|
+
metricId: string;
|
|
1095
|
+
/**
|
|
1096
|
+
* Name of the metric
|
|
1097
|
+
*/
|
|
1098
|
+
name: string;
|
|
1099
|
+
/**
|
|
1100
|
+
* Pattern configuration.
|
|
1101
|
+
*/
|
|
1102
|
+
pattern: PatternMetricResponse.Pattern;
|
|
1103
|
+
/**
|
|
1104
|
+
* True when this metric can only be scored from a live recording
|
|
1105
|
+
* (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
|
|
1106
|
+
* simulation run forces live enrichment: the run waits for your recording and, if
|
|
1107
|
+
* none arrives, the metric produces no value. Check this before a run rather than
|
|
1108
|
+
* discovering the wait afterwards.
|
|
1109
|
+
*/
|
|
1110
|
+
requiresLiveConversation: boolean;
|
|
1111
|
+
/**
|
|
1112
|
+
* Whether metric is global or per-participant
|
|
1113
|
+
*/
|
|
1114
|
+
scope: 'GLOBAL' | 'PER_PARTICIPANT';
|
|
1115
|
+
/**
|
|
1116
|
+
* Stable metric slug (e.g. "call_reason", "customer_satisfaction")
|
|
1117
|
+
*/
|
|
1118
|
+
slug: string;
|
|
1119
|
+
/**
|
|
1120
|
+
* Which levels this metric can produce values at
|
|
1121
|
+
*/
|
|
1122
|
+
supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
|
|
1123
|
+
/**
|
|
1124
|
+
* Which kinds of conversation this metric can be scored on. `null` means both.
|
|
1125
|
+
* `["LIVE"]` marks a metric that can only be scored from your own recording of a
|
|
1126
|
+
* real call, and `["SIMULATED"]` one that only applies to simulations.
|
|
1127
|
+
*/
|
|
1128
|
+
supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
|
|
1129
|
+
/**
|
|
1130
|
+
* Type of value this metric produces
|
|
1131
|
+
*/
|
|
1132
|
+
type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
|
|
1133
|
+
/**
|
|
1134
|
+
* The resolved variant this response reflects (org-scoped Default if the org has
|
|
1135
|
+
* customized it, otherwise the system Default). Pass this as sourceVariantId when
|
|
1136
|
+
* building a derived metric off this one to pin the exact config.
|
|
1137
|
+
*/
|
|
1138
|
+
variantId: string;
|
|
1139
|
+
/**
|
|
1140
|
+
* The variant's current version. Immutable snapshot of the config — editing the
|
|
1141
|
+
* metric produces a new versionId. Use it to detect config changes.
|
|
1142
|
+
*/
|
|
1143
|
+
versionId: string;
|
|
1144
|
+
/**
|
|
1145
|
+
* Unit information if applicable
|
|
1146
|
+
*/
|
|
1147
|
+
unit?: PatternMetricResponse.Unit;
|
|
1148
|
+
}
|
|
1149
|
+
namespace PatternMetricResponse {
|
|
1150
|
+
/**
|
|
1151
|
+
* Pattern configuration.
|
|
1152
|
+
*/
|
|
1153
|
+
interface Pattern {
|
|
1154
|
+
operation: 'PATTERN_EXISTS' | 'PATTERN_COUNT' | 'OUTCOME_AGGREGATE';
|
|
1155
|
+
outcome: Pattern.Outcome | null;
|
|
1156
|
+
triggerCombinator: 'AND' | 'OR' | null;
|
|
1157
|
+
triggers: Array<Pattern.Trigger>;
|
|
1158
|
+
windowMode: string | null;
|
|
1159
|
+
}
|
|
1160
|
+
namespace Pattern {
|
|
1161
|
+
interface Outcome {
|
|
1162
|
+
operator: 'GREATER_THAN' | 'GREATER_THAN_OR_EQUALS' | 'LESS_THAN' | 'LESS_THAN_OR_EQUALS' | 'EQUALS' | 'NOT_EQUALS';
|
|
1163
|
+
sourceMetricDefinitionId: string;
|
|
1164
|
+
sourceParticipantRole: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER' | null;
|
|
1165
|
+
sourceVariantId: string | null;
|
|
1166
|
+
thresholdValue: string;
|
|
1167
|
+
windowAfter: number | null;
|
|
1168
|
+
windowBefore: number | null;
|
|
1169
|
+
}
|
|
1170
|
+
interface Trigger {
|
|
1171
|
+
operator: 'GREATER_THAN' | 'GREATER_THAN_OR_EQUALS' | 'LESS_THAN' | 'LESS_THAN_OR_EQUALS' | 'EQUALS' | 'NOT_EQUALS';
|
|
1172
|
+
sourceMetricDefinitionId: string;
|
|
1173
|
+
sourceParticipantRole: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER' | null;
|
|
1174
|
+
sourceVariantId: string | null;
|
|
1175
|
+
thresholdValue: string;
|
|
1176
|
+
}
|
|
1177
|
+
}
|
|
1178
|
+
/**
|
|
1179
|
+
* Unit information if applicable
|
|
1180
|
+
*/
|
|
1181
|
+
interface Unit {
|
|
1182
|
+
/**
|
|
1183
|
+
* Name of the unit
|
|
1184
|
+
*/
|
|
1185
|
+
name: string;
|
|
1186
|
+
/**
|
|
1187
|
+
* Symbol for the unit
|
|
1188
|
+
*/
|
|
1189
|
+
symbol: string | null;
|
|
1190
|
+
}
|
|
1191
|
+
}
|
|
1192
|
+
interface ThresholdMetricResponse {
|
|
1193
|
+
/**
|
|
1194
|
+
* Unique identifier for the metric definition
|
|
1195
|
+
*/
|
|
1196
|
+
id: string;
|
|
1197
|
+
/**
|
|
1198
|
+
* Boolean metric derived by comparing a source metric against a threshold.
|
|
1199
|
+
*/
|
|
1200
|
+
calculationType: 'THRESHOLD';
|
|
1201
|
+
/**
|
|
1202
|
+
* Description of what the metric measures
|
|
1203
|
+
*/
|
|
1204
|
+
description: string;
|
|
1205
|
+
/**
|
|
1206
|
+
* Alias of `slug` retained for backwards compatibility. Same value as `slug`.
|
|
1207
|
+
*/
|
|
1208
|
+
metricId: string;
|
|
1209
|
+
/**
|
|
1210
|
+
* Name of the metric
|
|
1211
|
+
*/
|
|
1212
|
+
name: string;
|
|
1213
|
+
/**
|
|
1214
|
+
* True when this metric can only be scored from a live recording
|
|
1215
|
+
* (`supportedConversationSources` is `["LIVE"]`). Selecting one of these on a
|
|
1216
|
+
* simulation run forces live enrichment: the run waits for your recording and, if
|
|
1217
|
+
* none arrives, the metric produces no value. Check this before a run rather than
|
|
1218
|
+
* discovering the wait afterwards.
|
|
1219
|
+
*/
|
|
1220
|
+
requiresLiveConversation: boolean;
|
|
1221
|
+
/**
|
|
1222
|
+
* Whether metric is global or per-participant
|
|
1223
|
+
*/
|
|
1224
|
+
scope: 'GLOBAL' | 'PER_PARTICIPANT';
|
|
1225
|
+
/**
|
|
1226
|
+
* Stable metric slug (e.g. "call_reason", "customer_satisfaction")
|
|
1227
|
+
*/
|
|
1228
|
+
slug: string;
|
|
1229
|
+
/**
|
|
1230
|
+
* Which levels this metric can produce values at
|
|
1231
|
+
*/
|
|
1232
|
+
supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
|
|
1233
|
+
/**
|
|
1234
|
+
* Which kinds of conversation this metric can be scored on. `null` means both.
|
|
1235
|
+
* `["LIVE"]` marks a metric that can only be scored from your own recording of a
|
|
1236
|
+
* real call, and `["SIMULATED"]` one that only applies to simulations.
|
|
1237
|
+
*/
|
|
1238
|
+
supportedConversationSources: Array<'SIMULATED' | 'LIVE'> | null;
|
|
1239
|
+
/**
|
|
1240
|
+
* Type of value this metric produces
|
|
1241
|
+
*/
|
|
1242
|
+
type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
|
|
1243
|
+
/**
|
|
1244
|
+
* The resolved variant this response reflects (org-scoped Default if the org has
|
|
1245
|
+
* customized it, otherwise the system Default). Pass this as sourceVariantId when
|
|
1246
|
+
* building a derived metric off this one to pin the exact config.
|
|
1247
|
+
*/
|
|
1248
|
+
variantId: string;
|
|
1249
|
+
/**
|
|
1250
|
+
* The variant's current version. Immutable snapshot of the config — editing the
|
|
1251
|
+
* metric produces a new versionId. Use it to detect config changes.
|
|
1252
|
+
*/
|
|
1253
|
+
versionId: string;
|
|
1254
|
+
/**
|
|
1255
|
+
* Threshold configuration.
|
|
1256
|
+
*/
|
|
1257
|
+
threshold?: ThresholdMetricResponse.Threshold;
|
|
1258
|
+
/**
|
|
1259
|
+
* Unit information if applicable
|
|
1260
|
+
*/
|
|
1261
|
+
unit?: ThresholdMetricResponse.Unit;
|
|
1262
|
+
}
|
|
1263
|
+
namespace ThresholdMetricResponse {
|
|
1264
|
+
/**
|
|
1265
|
+
* Threshold configuration.
|
|
1266
|
+
*/
|
|
1267
|
+
interface Threshold {
|
|
1268
|
+
aggregationMode: 'EACH' | 'COUNT' | 'AVERAGE' | 'MIN' | 'MAX' | 'MEDIAN' | 'P95' | 'P99' | 'SUM';
|
|
1269
|
+
countThreshold: number | null;
|
|
1270
|
+
operator: 'GREATER_THAN' | 'GREATER_THAN_OR_EQUALS' | 'LESS_THAN' | 'LESS_THAN_OR_EQUALS' | 'EQUALS' | 'NOT_EQUALS';
|
|
1271
|
+
sourceMetricDefinitionId: string;
|
|
1272
|
+
sourceParticipantRole: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER' | null;
|
|
1273
|
+
sourceVariantId: string | null;
|
|
1274
|
+
thresholdValue: string;
|
|
1275
|
+
}
|
|
1276
|
+
/**
|
|
1277
|
+
* Unit information if applicable
|
|
1278
|
+
*/
|
|
1279
|
+
interface Unit {
|
|
1280
|
+
/**
|
|
1281
|
+
* Name of the unit
|
|
1282
|
+
*/
|
|
1283
|
+
name: string;
|
|
1284
|
+
/**
|
|
1285
|
+
* Symbol for the unit
|
|
1286
|
+
*/
|
|
1287
|
+
symbol: string | null;
|
|
1288
|
+
}
|
|
1289
|
+
}
|
|
1290
|
+
}
|
|
714
1291
|
export type MetricCreateDefinitionParams = MetricCreateDefinitionParams.PromptMetricInput | MetricCreateDefinitionParams.FormulaMetricInput | MetricCreateDefinitionParams.PatternMetricInput;
|
|
715
1292
|
export declare namespace MetricCreateDefinitionParams {
|
|
716
1293
|
interface PromptMetricInput {
|
|
@@ -963,7 +1540,125 @@ export interface MetricListDefinitionsParams {
|
|
|
963
1540
|
after?: string;
|
|
964
1541
|
limit?: number;
|
|
965
1542
|
}
|
|
1543
|
+
export interface MetricUpdateDefinitionParams {
|
|
1544
|
+
analysisPackageId?: unknown;
|
|
1545
|
+
/**
|
|
1546
|
+
* New label for the false case (BOOLEAN output only)
|
|
1547
|
+
*/
|
|
1548
|
+
booleanFalseLabel?: string;
|
|
1549
|
+
/**
|
|
1550
|
+
* New label for the true case (BOOLEAN output only)
|
|
1551
|
+
*/
|
|
1552
|
+
booleanTrueLabel?: string;
|
|
1553
|
+
calcType?: unknown;
|
|
1554
|
+
/**
|
|
1555
|
+
* Optional free-text audit note recorded on the new version.
|
|
1556
|
+
*/
|
|
1557
|
+
changeReason?: string;
|
|
1558
|
+
/**
|
|
1559
|
+
* Replacement set of classification options (CLASSIFICATION output only)
|
|
1560
|
+
*/
|
|
1561
|
+
classificationOptions?: Array<MetricUpdateDefinitionParams.ClassificationOption>;
|
|
1562
|
+
/**
|
|
1563
|
+
* New formula expression (FORMULA only). Pass `sources` alongside if the
|
|
1564
|
+
* referenced metrics change.
|
|
1565
|
+
*/
|
|
1566
|
+
formula?: string;
|
|
1567
|
+
/**
|
|
1568
|
+
* New LLM prompt (only for LLM_JUDGE metrics whose prompt is editable)
|
|
1569
|
+
*/
|
|
1570
|
+
llmPrompt?: string;
|
|
1571
|
+
/**
|
|
1572
|
+
* New maximum number of classifications (CLASSIFICATION output only)
|
|
1573
|
+
*/
|
|
1574
|
+
maxClassifications?: number;
|
|
1575
|
+
metricId?: unknown;
|
|
1576
|
+
/**
|
|
1577
|
+
* New name (only for metrics whose name is editable)
|
|
1578
|
+
*/
|
|
1579
|
+
name?: string;
|
|
1580
|
+
organizationId?: unknown;
|
|
1581
|
+
outputType?: unknown;
|
|
1582
|
+
participantRole?: unknown;
|
|
1583
|
+
projectId?: unknown;
|
|
1584
|
+
/**
|
|
1585
|
+
* Replacement set of scale-range labels (SCALE output only)
|
|
1586
|
+
*/
|
|
1587
|
+
scaleLabels?: Array<MetricUpdateDefinitionParams.ScaleLabel>;
|
|
1588
|
+
/**
|
|
1589
|
+
* New scale maximum (SCALE output only)
|
|
1590
|
+
*/
|
|
1591
|
+
scaleMax?: number;
|
|
1592
|
+
/**
|
|
1593
|
+
* New scale minimum (SCALE output only)
|
|
1594
|
+
*/
|
|
1595
|
+
scaleMin?: number;
|
|
1596
|
+
scope?: unknown;
|
|
1597
|
+
slug?: unknown;
|
|
1598
|
+
source?: unknown;
|
|
1599
|
+
/**
|
|
1600
|
+
* Replacement formula sources, required when `formula` changes the referenced
|
|
1601
|
+
* metrics (FORMULA only).
|
|
1602
|
+
*/
|
|
1603
|
+
sources?: Array<MetricUpdateDefinitionParams.Source>;
|
|
1604
|
+
/**
|
|
1605
|
+
* Replacement set of supported contexts. Omit to leave unchanged.
|
|
1606
|
+
*/
|
|
1607
|
+
supportedContexts?: Array<'CALL' | 'SEGMENT' | 'TURN'>;
|
|
1608
|
+
supportsMultipleVariants?: unknown;
|
|
1609
|
+
/**
|
|
1610
|
+
* Replacement set of scoped tool-definition ids (only for metrics whose tool
|
|
1611
|
+
* scoping is editable)
|
|
1612
|
+
*/
|
|
1613
|
+
toolDefinitionIds?: Array<string>;
|
|
1614
|
+
}
|
|
1615
|
+
export declare namespace MetricUpdateDefinitionParams {
|
|
1616
|
+
/**
|
|
1617
|
+
* Option for classification metrics.
|
|
1618
|
+
*/
|
|
1619
|
+
interface ClassificationOption {
|
|
1620
|
+
description: string;
|
|
1621
|
+
displayOrder: number;
|
|
1622
|
+
label: string;
|
|
1623
|
+
}
|
|
1624
|
+
interface ScaleLabel {
|
|
1625
|
+
/**
|
|
1626
|
+
* Display order of this label
|
|
1627
|
+
*/
|
|
1628
|
+
displayOrder: number;
|
|
1629
|
+
/**
|
|
1630
|
+
* Label for this range
|
|
1631
|
+
*/
|
|
1632
|
+
label: string;
|
|
1633
|
+
/**
|
|
1634
|
+
* Maximum value for this label range
|
|
1635
|
+
*/
|
|
1636
|
+
rangeMax: number;
|
|
1637
|
+
/**
|
|
1638
|
+
* Minimum value for this label range
|
|
1639
|
+
*/
|
|
1640
|
+
rangeMin: number;
|
|
1641
|
+
/**
|
|
1642
|
+
* Hex color code for this label (e.g. "#FF0000")
|
|
1643
|
+
*/
|
|
1644
|
+
colorHex?: string;
|
|
1645
|
+
/**
|
|
1646
|
+
* Description of what this range means
|
|
1647
|
+
*/
|
|
1648
|
+
description?: string;
|
|
1649
|
+
}
|
|
1650
|
+
interface Source {
|
|
1651
|
+
/**
|
|
1652
|
+
* ID of a metric referenced in the formula
|
|
1653
|
+
*/
|
|
1654
|
+
sourceMetricDefinitionId: string;
|
|
1655
|
+
/**
|
|
1656
|
+
* Variant of the source metric to use
|
|
1657
|
+
*/
|
|
1658
|
+
sourceVariantId?: string;
|
|
1659
|
+
}
|
|
1660
|
+
}
|
|
966
1661
|
export declare namespace Metric {
|
|
967
|
-
export { type MetricCreateDefinitionResponse as MetricCreateDefinitionResponse, type MetricListDefinitionsResponse as MetricListDefinitionsResponse, type MetricCreateDefinitionParams as MetricCreateDefinitionParams, type MetricListDefinitionsParams as MetricListDefinitionsParams, };
|
|
1662
|
+
export { type MetricCreateDefinitionResponse as MetricCreateDefinitionResponse, type MetricListDefinitionsResponse as MetricListDefinitionsResponse, type MetricUpdateDefinitionResponse as MetricUpdateDefinitionResponse, type MetricCreateDefinitionParams as MetricCreateDefinitionParams, type MetricListDefinitionsParams as MetricListDefinitionsParams, type MetricUpdateDefinitionParams as MetricUpdateDefinitionParams, };
|
|
968
1663
|
}
|
|
969
1664
|
//# sourceMappingURL=metric.d.mts.map
|