@roarkanalytics/sdk 3.11.0 → 3.13.0

package/src/resources/customer-flow-edge-case.ts

@@ -197,6 +197,8 @@ export namespace CustomerFlowEdgeCaseUpdateResponse {
         | 'OFFICE'
         | 'THUNDERSTORM';
 
+      backgroundNoiseVolume: number;
+
       /**
        * Creation timestamp in ISO 8601 format
        */
@@ -272,7 +274,17 @@ export namespace CustomerFlowEdgeCaseUpdateResponse {
       /**
        * Base emotional state of the persona
        */
-      baseEmotion: 'NEUTRAL' | 'CHEERFUL' | 'CONFUSED' | 'FRUSTRATED' | 'SKEPTICAL' | 'RUSHED' | 'DISTRACTED';
+      baseEmotion:
+        | 'NEUTRAL'
+        | 'CHEERFUL'
+        | 'CONFUSED'
+        | 'FRUSTRATED'
+        | 'SKEPTICAL'
+        | 'RUSHED'
+        | 'DISTRACTED'
+        | 'ANGRY'
+        | 'ANXIOUS'
+        | 'SAD';
 
       /**
        * How the persona confirms information
@@ -360,9 +372,10 @@ export namespace CustomerFlowEdgeCaseUpdateResponse {
 
       /**
        * Controls how quickly the persona responds to pauses in conversation (QUICK,
-       * NORMAL, RELAXED)
+       * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
+       * for several seconds.
        */
-      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK';
+      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
 
       /**
        * Speech clarity of the persona
@@ -414,6 +427,13 @@ export namespace CustomerFlowEdgeCaseUpdateResponse {
        */
       description?: string | null;
 
+      /**
+       * Label shown in place of the name across the dashboard (e.g. a short descriptor
+       * like "Irate Escalator"). The persona still identifies as `name` on calls. Omit
+       * or set null to display the name itself.
+       */
+      displayName?: string | null;
+
       /**
        * Secondary language ISO 639-1 code for code-switching (e.g., Hinglish, Spanglish)
        */
@@ -503,6 +523,8 @@ export namespace CustomerFlowEdgeCaseUpdateResponse {
         | 'OFFICE'
         | 'THUNDERSTORM';
 
+      backgroundNoiseVolume: number;
+
       /**
        * Creation timestamp in ISO 8601 format
        */
@@ -578,7 +600,17 @@ export namespace CustomerFlowEdgeCaseUpdateResponse {
       /**
        * Base emotional state of the persona
        */
-      baseEmotion: 'NEUTRAL' | 'CHEERFUL' | 'CONFUSED' | 'FRUSTRATED' | 'SKEPTICAL' | 'RUSHED' | 'DISTRACTED';
+      baseEmotion:
+        | 'NEUTRAL'
+        | 'CHEERFUL'
+        | 'CONFUSED'
+        | 'FRUSTRATED'
+        | 'SKEPTICAL'
+        | 'RUSHED'
+        | 'DISTRACTED'
+        | 'ANGRY'
+        | 'ANXIOUS'
+        | 'SAD';
 
       /**
        * How the persona confirms information
@@ -666,9 +698,10 @@ export namespace CustomerFlowEdgeCaseUpdateResponse {
 
       /**
        * Controls how quickly the persona responds to pauses in conversation (QUICK,
-       * NORMAL, RELAXED)
+       * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
+       * for several seconds.
        */
-      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK';
+      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
 
       /**
        * Speech clarity of the persona
@@ -720,6 +753,13 @@ export namespace CustomerFlowEdgeCaseUpdateResponse {
        */
       description?: string | null;
 
+      /**
+       * Label shown in place of the name across the dashboard (e.g. a short descriptor
+       * like "Irate Escalator"). The persona still identifies as `name` on calls. Omit
+       * or set null to display the name itself.
+       */
+      displayName?: string | null;
+
       /**
        * Secondary language ISO 639-1 code for code-switching (e.g., Hinglish, Spanglish)
        */
@@ -804,6 +844,8 @@ export namespace CustomerFlowEdgeCaseUpdateResponse {
         | 'OFFICE'
         | 'THUNDERSTORM';
 
+      backgroundNoiseVolume: number;
+
       /**
        * Creation timestamp in ISO 8601 format
        */
@@ -879,7 +921,17 @@ export namespace CustomerFlowEdgeCaseUpdateResponse {
       /**
        * Base emotional state of the persona
        */
-      baseEmotion: 'NEUTRAL' | 'CHEERFUL' | 'CONFUSED' | 'FRUSTRATED' | 'SKEPTICAL' | 'RUSHED' | 'DISTRACTED';
+      baseEmotion:
+        | 'NEUTRAL'
+        | 'CHEERFUL'
+        | 'CONFUSED'
+        | 'FRUSTRATED'
+        | 'SKEPTICAL'
+        | 'RUSHED'
+        | 'DISTRACTED'
+        | 'ANGRY'
+        | 'ANXIOUS'
+        | 'SAD';
 
       /**
        * How the persona confirms information
@@ -967,9 +1019,10 @@ export namespace CustomerFlowEdgeCaseUpdateResponse {
 
       /**
        * Controls how quickly the persona responds to pauses in conversation (QUICK,
-       * NORMAL, RELAXED)
+       * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
+       * for several seconds.
        */
-      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK';
+      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
 
       /**
        * Speech clarity of the persona
@@ -1021,6 +1074,13 @@ export namespace CustomerFlowEdgeCaseUpdateResponse {
        */
       description?: string | null;
 
+      /**
+       * Label shown in place of the name across the dashboard (e.g. a short descriptor
+       * like "Irate Escalator"). The persona still identifies as `name` on calls. Omit
+       * or set null to display the name itself.
+       */
+      displayName?: string | null;
+
       /**
        * Secondary language ISO 639-1 code for code-switching (e.g., Hinglish, Spanglish)
        */
@@ -1124,6 +1184,8 @@ export namespace CustomerFlowEdgeCaseAddResponse {
         | 'OFFICE'
         | 'THUNDERSTORM';
 
+      backgroundNoiseVolume: number;
+
       /**
        * Creation timestamp in ISO 8601 format
        */
@@ -1199,7 +1261,17 @@ export namespace CustomerFlowEdgeCaseAddResponse {
       /**
        * Base emotional state of the persona
        */
-      baseEmotion: 'NEUTRAL' | 'CHEERFUL' | 'CONFUSED' | 'FRUSTRATED' | 'SKEPTICAL' | 'RUSHED' | 'DISTRACTED';
+      baseEmotion:
+        | 'NEUTRAL'
+        | 'CHEERFUL'
+        | 'CONFUSED'
+        | 'FRUSTRATED'
+        | 'SKEPTICAL'
+        | 'RUSHED'
+        | 'DISTRACTED'
+        | 'ANGRY'
+        | 'ANXIOUS'
+        | 'SAD';
 
       /**
        * How the persona confirms information
@@ -1287,9 +1359,10 @@ export namespace CustomerFlowEdgeCaseAddResponse {
 
       /**
        * Controls how quickly the persona responds to pauses in conversation (QUICK,
-       * NORMAL, RELAXED)
+       * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
+       * for several seconds.
        */
-      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK';
+      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
 
       /**
        * Speech clarity of the persona
@@ -1341,6 +1414,13 @@ export namespace CustomerFlowEdgeCaseAddResponse {
        */
       description?: string | null;
 
+      /**
+       * Label shown in place of the name across the dashboard (e.g. a short descriptor
+       * like "Irate Escalator"). The persona still identifies as `name` on calls. Omit
+       * or set null to display the name itself.
+       */
+      displayName?: string | null;
+
       /**
        * Secondary language ISO 639-1 code for code-switching (e.g., Hinglish, Spanglish)
        */
@@ -1430,6 +1510,8 @@ export namespace CustomerFlowEdgeCaseAddResponse {
         | 'OFFICE'
         | 'THUNDERSTORM';
 
+      backgroundNoiseVolume: number;
+
       /**
        * Creation timestamp in ISO 8601 format
        */
@@ -1505,7 +1587,17 @@ export namespace CustomerFlowEdgeCaseAddResponse {
       /**
        * Base emotional state of the persona
        */
-      baseEmotion: 'NEUTRAL' | 'CHEERFUL' | 'CONFUSED' | 'FRUSTRATED' | 'SKEPTICAL' | 'RUSHED' | 'DISTRACTED';
+      baseEmotion:
+        | 'NEUTRAL'
+        | 'CHEERFUL'
+        | 'CONFUSED'
+        | 'FRUSTRATED'
+        | 'SKEPTICAL'
+        | 'RUSHED'
+        | 'DISTRACTED'
+        | 'ANGRY'
+        | 'ANXIOUS'
+        | 'SAD';
 
       /**
        * How the persona confirms information
@@ -1593,9 +1685,10 @@ export namespace CustomerFlowEdgeCaseAddResponse {
 
       /**
        * Controls how quickly the persona responds to pauses in conversation (QUICK,
-       * NORMAL, RELAXED)
+       * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
+       * for several seconds.
        */
-      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK';
+      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
 
       /**
        * Speech clarity of the persona
@@ -1647,6 +1740,13 @@ export namespace CustomerFlowEdgeCaseAddResponse {
        */
       description?: string | null;
 
+      /**
+       * Label shown in place of the name across the dashboard (e.g. a short descriptor
+       * like "Irate Escalator"). The persona still identifies as `name` on calls. Omit
+       * or set null to display the name itself.
+       */
+      displayName?: string | null;
+
       /**
        * Secondary language ISO 639-1 code for code-switching (e.g., Hinglish, Spanglish)
        */
@@ -1731,6 +1831,8 @@ export namespace CustomerFlowEdgeCaseAddResponse {
         | 'OFFICE'
         | 'THUNDERSTORM';
 
+      backgroundNoiseVolume: number;
+
       /**
        * Creation timestamp in ISO 8601 format
        */
@@ -1806,7 +1908,17 @@ export namespace CustomerFlowEdgeCaseAddResponse {
       /**
        * Base emotional state of the persona
        */
-      baseEmotion: 'NEUTRAL' | 'CHEERFUL' | 'CONFUSED' | 'FRUSTRATED' | 'SKEPTICAL' | 'RUSHED' | 'DISTRACTED';
+      baseEmotion:
+        | 'NEUTRAL'
+        | 'CHEERFUL'
+        | 'CONFUSED'
+        | 'FRUSTRATED'
+        | 'SKEPTICAL'
+        | 'RUSHED'
+        | 'DISTRACTED'
+        | 'ANGRY'
+        | 'ANXIOUS'
+        | 'SAD';
 
       /**
        * How the persona confirms information
@@ -1894,9 +2006,10 @@ export namespace CustomerFlowEdgeCaseAddResponse {
 
       /**
        * Controls how quickly the persona responds to pauses in conversation (QUICK,
-       * NORMAL, RELAXED)
+       * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
+       * for several seconds.
        */
-      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK';
+      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
 
       /**
        * Speech clarity of the persona
@@ -1948,6 +2061,13 @@ export namespace CustomerFlowEdgeCaseAddResponse {
        */
       description?: string | null;
 
+      /**
+       * Label shown in place of the name across the dashboard (e.g. a short descriptor
+       * like "Irate Escalator"). The persona still identifies as `name` on calls. Omit
+       * or set null to display the name itself.
+       */
+      displayName?: string | null;
+
       /**
        * Secondary language ISO 639-1 code for code-switching (e.g., Hinglish, Spanglish)
        */
@@ -2051,6 +2171,8 @@ export namespace CustomerFlowEdgeCasePromoteResponse {
         | 'OFFICE'
         | 'THUNDERSTORM';
 
+      backgroundNoiseVolume: number;
+
       /**
        * Creation timestamp in ISO 8601 format
        */
@@ -2126,7 +2248,17 @@ export namespace CustomerFlowEdgeCasePromoteResponse {
       /**
        * Base emotional state of the persona
        */
-      baseEmotion: 'NEUTRAL' | 'CHEERFUL' | 'CONFUSED' | 'FRUSTRATED' | 'SKEPTICAL' | 'RUSHED' | 'DISTRACTED';
+      baseEmotion:
+        | 'NEUTRAL'
+        | 'CHEERFUL'
+        | 'CONFUSED'
+        | 'FRUSTRATED'
+        | 'SKEPTICAL'
+        | 'RUSHED'
+        | 'DISTRACTED'
+        | 'ANGRY'
+        | 'ANXIOUS'
+        | 'SAD';
 
       /**
        * How the persona confirms information
@@ -2214,9 +2346,10 @@ export namespace CustomerFlowEdgeCasePromoteResponse {
 
       /**
        * Controls how quickly the persona responds to pauses in conversation (QUICK,
-       * NORMAL, RELAXED)
+       * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
+       * for several seconds.
        */
-      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK';
+      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
 
       /**
        * Speech clarity of the persona
@@ -2268,6 +2401,13 @@ export namespace CustomerFlowEdgeCasePromoteResponse {
        */
       description?: string | null;
 
+      /**
+       * Label shown in place of the name across the dashboard (e.g. a short descriptor
+       * like "Irate Escalator"). The persona still identifies as `name` on calls. Omit
+       * or set null to display the name itself.
+       */
+      displayName?: string | null;
+
       /**
        * Secondary language ISO 639-1 code for code-switching (e.g., Hinglish, Spanglish)
        */
@@ -2357,6 +2497,8 @@ export namespace CustomerFlowEdgeCasePromoteResponse {
         | 'OFFICE'
         | 'THUNDERSTORM';
 
+      backgroundNoiseVolume: number;
+
       /**
        * Creation timestamp in ISO 8601 format
        */
@@ -2432,7 +2574,17 @@ export namespace CustomerFlowEdgeCasePromoteResponse {
       /**
        * Base emotional state of the persona
        */
-      baseEmotion: 'NEUTRAL' | 'CHEERFUL' | 'CONFUSED' | 'FRUSTRATED' | 'SKEPTICAL' | 'RUSHED' | 'DISTRACTED';
+      baseEmotion:
+        | 'NEUTRAL'
+        | 'CHEERFUL'
+        | 'CONFUSED'
+        | 'FRUSTRATED'
+        | 'SKEPTICAL'
+        | 'RUSHED'
+        | 'DISTRACTED'
+        | 'ANGRY'
+        | 'ANXIOUS'
+        | 'SAD';
 
       /**
        * How the persona confirms information
@@ -2520,9 +2672,10 @@ export namespace CustomerFlowEdgeCasePromoteResponse {
 
       /**
        * Controls how quickly the persona responds to pauses in conversation (QUICK,
-       * NORMAL, RELAXED)
+       * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
+       * for several seconds.
        */
-      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK';
+      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
 
       /**
        * Speech clarity of the persona
@@ -2574,6 +2727,13 @@ export namespace CustomerFlowEdgeCasePromoteResponse {
        */
       description?: string | null;
 
+      /**
+       * Label shown in place of the name across the dashboard (e.g. a short descriptor
+       * like "Irate Escalator"). The persona still identifies as `name` on calls. Omit
+       * or set null to display the name itself.
+       */
+      displayName?: string | null;
+
       /**
        * Secondary language ISO 639-1 code for code-switching (e.g., Hinglish, Spanglish)
        */
@@ -2658,6 +2818,8 @@ export namespace CustomerFlowEdgeCasePromoteResponse {
         | 'OFFICE'
         | 'THUNDERSTORM';
 
+      backgroundNoiseVolume: number;
+
       /**
        * Creation timestamp in ISO 8601 format
        */
@@ -2733,7 +2895,17 @@ export namespace CustomerFlowEdgeCasePromoteResponse {
       /**
        * Base emotional state of the persona
        */
-      baseEmotion: 'NEUTRAL' | 'CHEERFUL' | 'CONFUSED' | 'FRUSTRATED' | 'SKEPTICAL' | 'RUSHED' | 'DISTRACTED';
+      baseEmotion:
+        | 'NEUTRAL'
+        | 'CHEERFUL'
+        | 'CONFUSED'
+        | 'FRUSTRATED'
+        | 'SKEPTICAL'
+        | 'RUSHED'
+        | 'DISTRACTED'
+        | 'ANGRY'
+        | 'ANXIOUS'
+        | 'SAD';
 
       /**
        * How the persona confirms information
@@ -2821,9 +2993,10 @@ export namespace CustomerFlowEdgeCasePromoteResponse {
 
       /**
        * Controls how quickly the persona responds to pauses in conversation (QUICK,
-       * NORMAL, RELAXED)
+       * NORMAL, RELAXED). BARGE_IN also talks over the agent once it has held the floor
+       * for several seconds.
        */
-      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK';
+      responseTiming: 'RELAXED' | 'NORMAL' | 'QUICK' | 'BARGE_IN';
 
       /**
        * Speech clarity of the persona
@@ -2875,6 +3048,13 @@ export namespace CustomerFlowEdgeCasePromoteResponse {
        */
       description?: string | null;
 
+      /**
+       * Label shown in place of the name across the dashboard (e.g. a short descriptor
+       * like "Irate Escalator"). The persona still identifies as `name` on calls. Omit
+       * or set null to display the name itself.
+       */
+      displayName?: string | null;
+
       /**
        * Secondary language ISO 639-1 code for code-switching (e.g., Hinglish, Spanglish)
        */