@roarkanalytics/sdk 2.31.0 → 2.33.1
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/CHANGELOG.md +69 -0
- package/api-promise.d.mts +1 -0
- package/api-promise.d.mts.map +1 -1
- package/api-promise.d.ts +1 -0
- package/api-promise.d.ts.map +1 -1
- package/api-promise.mjs +1 -0
- package/api-promise.mjs.map +1 -1
- package/client.d.mts +17 -5
- package/client.d.mts.map +1 -1
- package/client.d.ts +17 -5
- package/client.d.ts.map +1 -1
- package/client.js +35 -4
- package/client.js.map +1 -1
- package/client.mjs +35 -4
- package/client.mjs.map +1 -1
- package/core/api-promise.d.mts.map +1 -1
- package/core/api-promise.d.ts.map +1 -1
- package/core/api-promise.mjs.map +1 -1
- package/core/error.mjs.map +1 -1
- package/core/resource.d.mts.map +1 -1
- package/core/resource.d.ts.map +1 -1
- package/core/uploads.d.mts.map +1 -1
- package/core/uploads.d.ts.map +1 -1
- package/core/uploads.mjs.map +1 -1
- package/error.d.mts +1 -0
- package/error.d.mts.map +1 -1
- package/error.d.ts +1 -0
- package/error.d.ts.map +1 -1
- package/error.mjs +1 -0
- package/error.mjs.map +1 -1
- package/index.d.mts.map +1 -1
- package/index.d.ts.map +1 -1
- package/index.mjs.map +1 -1
- package/internal/detect-platform.mjs.map +1 -1
- package/internal/headers.mjs.map +1 -1
- package/internal/parse.d.mts.map +1 -1
- package/internal/parse.d.ts.map +1 -1
- package/internal/parse.mjs.map +1 -1
- package/internal/qs/formats.d.mts.map +1 -1
- package/internal/qs/formats.d.ts.map +1 -1
- package/internal/qs/index.d.mts +2 -2
- package/internal/qs/index.d.mts.map +1 -1
- package/internal/qs/index.d.ts +2 -2
- package/internal/qs/index.d.ts.map +1 -1
- package/internal/qs/index.mjs.map +1 -1
- package/internal/qs/stringify.d.mts.map +1 -1
- package/internal/qs/stringify.d.ts.map +1 -1
- package/internal/qs/stringify.mjs.map +1 -1
- package/internal/qs/utils.d.mts.map +1 -1
- package/internal/qs/utils.d.ts.map +1 -1
- package/internal/qs/utils.mjs.map +1 -1
- package/internal/request-options.d.mts.map +1 -1
- package/internal/request-options.d.ts.map +1 -1
- package/internal/shims.d.mts +6 -0
- package/internal/shims.d.mts.map +1 -1
- package/internal/shims.d.ts +6 -0
- package/internal/shims.d.ts.map +1 -1
- package/internal/to-file.d.mts.map +1 -1
- package/internal/to-file.d.ts.map +1 -1
- package/internal/to-file.mjs.map +1 -1
- package/internal/types.d.mts +10 -10
- package/internal/types.d.mts.map +1 -1
- package/internal/types.d.ts +10 -10
- package/internal/types.d.ts.map +1 -1
- package/internal/uploads.d.mts.map +1 -1
- package/internal/uploads.d.ts.map +1 -1
- package/internal/uploads.mjs.map +1 -1
- package/internal/utils/base64.mjs.map +1 -1
- package/internal/utils/log.d.mts.map +1 -1
- package/internal/utils/log.d.ts.map +1 -1
- package/internal/utils/log.js +2 -0
- package/internal/utils/log.js.map +1 -1
- package/internal/utils/log.mjs +2 -0
- package/internal/utils/log.mjs.map +1 -1
- package/internal/utils/path.mjs.map +1 -1
- package/internal/utils/query.mjs.map +1 -1
- package/internal/utils/values.mjs.map +1 -1
- package/internal/utils.d.mts.map +1 -1
- package/internal/utils.d.ts.map +1 -1
- package/internal/utils.mjs.map +1 -1
- package/package.json +1 -1
- package/resource.d.mts +1 -0
- package/resource.d.mts.map +1 -1
- package/resource.d.ts +1 -0
- package/resource.d.ts.map +1 -1
- package/resource.mjs +1 -0
- package/resource.mjs.map +1 -1
- package/resources/agent-endpoint.d.mts +4 -4
- package/resources/agent-endpoint.d.mts.map +1 -1
- package/resources/agent-endpoint.d.ts +4 -4
- package/resources/agent-endpoint.d.ts.map +1 -1
- package/resources/agent-endpoint.mjs.map +1 -1
- package/resources/agent.d.mts.map +1 -1
- package/resources/agent.d.ts.map +1 -1
- package/resources/agent.mjs.map +1 -1
- package/resources/call.d.mts +303 -155
- package/resources/call.d.mts.map +1 -1
- package/resources/call.d.ts +303 -155
- package/resources/call.d.ts.map +1 -1
- package/resources/call.js +6 -7
- package/resources/call.js.map +1 -1
- package/resources/call.mjs +6 -7
- package/resources/call.mjs.map +1 -1
- package/resources/config.d.mts +535 -0
- package/resources/config.d.mts.map +1 -0
- package/resources/config.d.ts +535 -0
- package/resources/config.d.ts.map +1 -0
- package/resources/config.js +28 -0
- package/resources/config.js.map +1 -0
- package/resources/config.mjs +24 -0
- package/resources/config.mjs.map +1 -0
- package/resources/customer-flow-edge-case.d.mts +1742 -0
- package/resources/customer-flow-edge-case.d.mts.map +1 -0
- package/resources/customer-flow-edge-case.d.ts +1742 -0
- package/resources/customer-flow-edge-case.d.ts.map +1 -0
- package/resources/customer-flow-edge-case.js +50 -0
- package/resources/customer-flow-edge-case.js.map +1 -0
- package/resources/customer-flow-edge-case.mjs +46 -0
- package/resources/customer-flow-edge-case.mjs.map +1 -0
- package/resources/customer-flow.d.mts +7163 -0
- package/resources/customer-flow.d.mts.map +1 -0
- package/resources/customer-flow.d.ts +7163 -0
- package/resources/customer-flow.d.ts.map +1 -0
- package/resources/customer-flow.js +87 -0
- package/resources/customer-flow.js.map +1 -0
- package/resources/customer-flow.mjs +83 -0
- package/resources/customer-flow.mjs.map +1 -0
- package/resources/health.d.mts.map +1 -1
- package/resources/health.d.ts.map +1 -1
- package/resources/health.mjs.map +1 -1
- package/resources/http-request-definition.d.mts.map +1 -1
- package/resources/http-request-definition.d.ts.map +1 -1
- package/resources/http-request-definition.mjs.map +1 -1
- package/resources/index.d.mts +6 -2
- package/resources/index.d.mts.map +1 -1
- package/resources/index.d.ts +6 -2
- package/resources/index.d.ts.map +1 -1
- package/resources/index.js +11 -3
- package/resources/index.js.map +1 -1
- package/resources/index.mjs +5 -1
- package/resources/index.mjs.map +1 -1
- package/resources/metric-collection-job.d.mts +5 -3
- package/resources/metric-collection-job.d.mts.map +1 -1
- package/resources/metric-collection-job.d.ts +5 -3
- package/resources/metric-collection-job.d.ts.map +1 -1
- package/resources/metric-collection-job.mjs.map +1 -1
- package/resources/metric-policy.d.mts.map +1 -1
- package/resources/metric-policy.d.ts.map +1 -1
- package/resources/metric-policy.mjs.map +1 -1
- package/resources/metric.d.mts +804 -109
- package/resources/metric.d.mts.map +1 -1
- package/resources/metric.d.ts +804 -109
- package/resources/metric.d.ts.map +1 -1
- package/resources/metric.js +6 -7
- package/resources/metric.js.map +1 -1
- package/resources/metric.mjs +6 -7
- package/resources/metric.mjs.map +1 -1
- package/resources/simulation-environment.d.mts +95 -0
- package/resources/simulation-environment.d.mts.map +1 -0
- package/resources/simulation-environment.d.ts +95 -0
- package/resources/simulation-environment.d.ts.map +1 -0
- package/resources/simulation-environment.js +24 -0
- package/resources/simulation-environment.js.map +1 -0
- package/resources/simulation-environment.mjs +20 -0
- package/resources/simulation-environment.mjs.map +1 -0
- package/resources/simulation-job.d.mts +58 -10
- package/resources/simulation-job.d.mts.map +1 -1
- package/resources/simulation-job.d.ts +58 -10
- package/resources/simulation-job.d.ts.map +1 -1
- package/resources/simulation-job.mjs.map +1 -1
- package/resources/simulation-persona.d.mts +60 -24
- package/resources/simulation-persona.d.mts.map +1 -1
- package/resources/simulation-persona.d.ts +60 -24
- package/resources/simulation-persona.d.ts.map +1 -1
- package/resources/simulation-persona.mjs.map +1 -1
- package/resources/simulation-run-plan-job.d.mts +73 -32
- package/resources/simulation-run-plan-job.d.mts.map +1 -1
- package/resources/simulation-run-plan-job.d.ts +73 -32
- package/resources/simulation-run-plan-job.d.ts.map +1 -1
- package/resources/simulation-run-plan-job.js +7 -8
- package/resources/simulation-run-plan-job.js.map +1 -1
- package/resources/simulation-run-plan-job.mjs +7 -8
- package/resources/simulation-run-plan-job.mjs.map +1 -1
- package/resources/simulation-run-plan.d.mts +408 -39
- package/resources/simulation-run-plan.d.mts.map +1 -1
- package/resources/simulation-run-plan.d.ts +408 -39
- package/resources/simulation-run-plan.d.ts.map +1 -1
- package/resources/simulation-run-plan.js +6 -11
- package/resources/simulation-run-plan.js.map +1 -1
- package/resources/simulation-run-plan.mjs +6 -11
- package/resources/simulation-run-plan.mjs.map +1 -1
- package/resources/simulation.d.mts +379 -0
- package/resources/simulation.d.mts.map +1 -0
- package/resources/simulation.d.ts +379 -0
- package/resources/simulation.d.ts.map +1 -0
- package/resources/simulation.js +33 -0
- package/resources/simulation.js.map +1 -0
- package/resources/simulation.mjs +29 -0
- package/resources/simulation.mjs.map +1 -0
- package/resources/webhook.d.mts +4 -4
- package/resources/webhook.d.mts.map +1 -1
- package/resources/webhook.d.ts +4 -4
- package/resources/webhook.d.ts.map +1 -1
- package/resources/webhook.mjs.map +1 -1
- package/resources.d.mts.map +1 -1
- package/resources.d.ts.map +1 -1
- package/resources.mjs.map +1 -1
- package/src/client.ts +124 -28
- package/src/internal/types.ts +6 -8
- package/src/internal/utils/log.ts +2 -0
- package/src/resources/agent-endpoint.ts +36 -4
- package/src/resources/call.ts +326 -169
- package/src/resources/config.ts +1162 -0
- package/src/resources/customer-flow-edge-case.ts +2884 -0
- package/src/resources/customer-flow.ts +11713 -0
- package/src/resources/index.ts +42 -12
- package/src/resources/metric-collection-job.ts +5 -3
- package/src/resources/metric.ts +1057 -115
- package/src/resources/simulation-environment.ts +147 -0
- package/src/resources/simulation-job.ts +122 -10
- package/src/resources/simulation-persona.ts +192 -24
- package/src/resources/simulation-run-plan-job.ts +109 -27
- package/src/resources/simulation-run-plan.ts +445 -40
- package/src/resources/simulation.ts +444 -0
- package/src/resources/webhook.ts +8 -0
- package/src/version.ts +1 -1
- package/uploads.d.mts +1 -0
- package/uploads.d.mts.map +1 -1
- package/uploads.d.ts +1 -0
- package/uploads.d.ts.map +1 -1
- package/uploads.mjs +1 -0
- package/uploads.mjs.map +1 -1
- package/version.d.mts +1 -1
- package/version.d.ts +1 -1
- package/version.js +1 -1
- package/version.mjs +1 -1
- package/resources/simulation-scenario.d.mts +0 -424
- package/resources/simulation-scenario.d.mts.map +0 -1
- package/resources/simulation-scenario.d.ts +0 -424
- package/resources/simulation-scenario.d.ts.map +0 -1
- package/resources/simulation-scenario.js +0 -40
- package/resources/simulation-scenario.js.map +0 -1
- package/resources/simulation-scenario.mjs +0 -36
- package/resources/simulation-scenario.mjs.map +0 -1
- package/src/resources/simulation-scenario.ts +0 -602
package/resources/metric.d.ts
CHANGED
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@@ -3,13 +3,17 @@ import { APIPromise } from "../core/api-promise.js";
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import { RequestOptions } from "../internal/request-options.js";
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export declare class Metric extends APIResource {
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/**
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* Create a new
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*
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* Create a new metric definition. The `calculationType` field selects the variant:
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* LLM_JUDGE (LLM-evaluated), FORMULA (computed from a math expression over other
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* metrics), or PATTERN (detects a trigger→outcome pattern within a window). To
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* create a threshold on top of an existing metric, use
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* `POST /metric/definitions/{idOrSlug}/thresholds` instead.
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*
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* @example
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* ```ts
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* const response = await client.metric.createDefinition({
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* analysisPackageId: '182bd5e5-6e1a-4fe4-a799-aa6d9a6ab26e',
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* calculationType: 'LLM_JUDGE',
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* name: 'Customer Satisfaction',
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* outputType: 'BOOLEAN',
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* });
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/**
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* Fetch all metric definitions available in the project, including both
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* system-generated and custom metrics.
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* const response = await client.metric.listDefinitions();
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* ```
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*/
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listDefinitions(options?: RequestOptions): APIPromise<MetricListDefinitionsResponse>;
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}
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export interface MetricCreateDefinitionResponse {
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/**
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*
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* The created metric definition. The variant is selected by `calculationType`.
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*/
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data: MetricCreateDefinitionResponse.
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data: MetricCreateDefinitionResponse.LlmJudgeMetricResponse | MetricCreateDefinitionResponse.FormulaMetricResponse | MetricCreateDefinitionResponse.PatternMetricResponse;
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}
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export declare namespace MetricCreateDefinitionResponse {
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* Metric definition data
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*/
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interface Data {
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interface LlmJudgeMetricResponse {
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/**
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* Unique identifier for the metric definition
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*/
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id: string;
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/**
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* Metric evaluated by an LLM against a prompt.
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*/
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calculationType: 'LLM_JUDGE';
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/**
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* Description of what the metric measures
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*/
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description: string;
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*
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*/
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metricId: string;
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/**
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* Whether metric is global or per-participant
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*/
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scope: 'GLOBAL' | 'PER_PARTICIPANT';
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/**
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* Stable metric slug (e.g. "call_reason", "customer_satisfaction")
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*/
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slug: string;
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* Which levels this metric can produce values at
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* Type of value this metric produces
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type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
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/**
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* The resolved variant this response reflects (org-scoped Default if the org has
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* customized it, otherwise the system Default). Pass this as sourceVariantId when
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* building a derived metric off this one to pin the exact config.
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*/
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variantId: string;
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/**
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* The variant's current version. Immutable snapshot of the config — editing the
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* metric produces a new versionId. Use it to detect config changes.
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*/
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versionId: string;
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/**
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* Unit information if applicable
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*/
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unit?: LlmJudgeMetricResponse.Unit;
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}
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namespace LlmJudgeMetricResponse {
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/**
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* Unit information if applicable
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*/
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interface Unit {
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/**
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* Name of the unit
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*/
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name: string;
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/**
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* Symbol for the unit
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*/
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symbol: string | null;
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}
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}
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interface FormulaMetricResponse {
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/**
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* Unique identifier for the metric definition
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*/
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id: string;
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/**
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* Metric computed by evaluating an expression over other metrics.
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*/
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calculationType: 'FORMULA';
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/**
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* Description of what the metric measures
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*/
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description: string;
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/**
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* Formula configuration.
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*/
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formula: FormulaMetricResponse.Formula;
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/**
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* Alias of `slug` retained for backwards compatibility. Same value as `slug`.
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*/
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metricId: string;
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/**
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* Name of the metric
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*/
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name: string;
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/**
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* Whether metric is global or per-participant
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*/
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scope: 'GLOBAL' | 'PER_PARTICIPANT';
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/**
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* Stable metric slug (e.g. "call_reason", "customer_satisfaction")
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*/
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slug: string;
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/**
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* Which levels this metric can produce values at
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*/
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supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
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/**
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* Type of value this metric produces
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*/
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type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
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* The resolved variant this response reflects (org-scoped Default if the org has
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* customized it, otherwise the system Default). Pass this as sourceVariantId when
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* building a derived metric off this one to pin the exact config.
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*/
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variantId: string;
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* metric produces a new versionId. Use it to detect config changes.
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*/
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versionId: string;
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/**
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*/
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unit?: FormulaMetricResponse.Unit;
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}
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namespace FormulaMetricResponse {
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/**
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* Formula configuration.
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*/
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interface Formula {
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expression: string;
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sources: Array<Formula.Source>;
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}
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namespace Formula {
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interface Source {
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sourceMetricDefinitionId: string;
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sourceVariantId: string | null;
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}
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}
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/**
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* Unit information if applicable
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*/
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interface Unit {
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* Name of the unit
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*/
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name: string;
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/**
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* Symbol for the unit
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*/
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symbol: string | null;
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}
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}
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interface PatternMetricResponse {
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/**
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* Unique identifier for the metric definition
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*/
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id: string;
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/**
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* Metric detecting a trigger condition followed by an outcome within a window.
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*/
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calculationType: 'PATTERN';
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* Description of what the metric measures
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*/
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description: string;
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/**
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* Alias of `slug` retained for backwards compatibility. Same value as `slug`.
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*/
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metricId: string;
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/**
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* Name of the metric
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*/
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name: string;
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/**
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* Pattern configuration.
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*/
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pattern: PatternMetricResponse.Pattern;
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/**
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* Whether metric is global or per-participant
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*/
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scope: 'GLOBAL' | 'PER_PARTICIPANT';
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/**
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* Stable metric slug (e.g. "call_reason", "customer_satisfaction")
|
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*/
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slug: string;
|
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/**
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* Which levels this metric can produce values at
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*/
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supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
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/**
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* Type of value this metric produces
|
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*/
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type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
|
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/**
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|
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* The resolved variant this response reflects (org-scoped Default if the org has
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* customized it, otherwise the system Default). Pass this as sourceVariantId when
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* building a derived metric off this one to pin the exact config.
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*/
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variantId: string;
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/**
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* The variant's current version. Immutable snapshot of the config — editing the
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* metric produces a new versionId. Use it to detect config changes.
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*/
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versionId: string;
|
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/**
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|
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*/
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unit?:
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unit?: PatternMetricResponse.Unit;
|
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|
}
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namespace
|
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|
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namespace PatternMetricResponse {
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/**
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* Pattern configuration.
|
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*/
|
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|
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interface Pattern {
|
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operation: 'PATTERN_EXISTS' | 'PATTERN_COUNT' | 'OUTCOME_AGGREGATE';
|
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|
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outcome: Pattern.Outcome | null;
|
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|
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triggerCombinator: 'AND' | 'OR' | null;
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|
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triggers: Array<Pattern.Trigger>;
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|
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windowMode: string | null;
|
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|
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}
|
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|
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namespace Pattern {
|
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|
+
interface Outcome {
|
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|
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operator: 'GREATER_THAN' | 'GREATER_THAN_OR_EQUALS' | 'LESS_THAN' | 'LESS_THAN_OR_EQUALS' | 'EQUALS' | 'NOT_EQUALS';
|
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|
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sourceMetricDefinitionId: string;
|
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|
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sourceParticipantRole: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER' | null;
|
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|
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sourceVariantId: string | null;
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|
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thresholdValue: string;
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windowAfter: number | null;
|
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windowBefore: number | null;
|
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|
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}
|
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|
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interface Trigger {
|
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|
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operator: 'GREATER_THAN' | 'GREATER_THAN_OR_EQUALS' | 'LESS_THAN' | 'LESS_THAN_OR_EQUALS' | 'EQUALS' | 'NOT_EQUALS';
|
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|
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sourceMetricDefinitionId: string;
|
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|
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sourceParticipantRole: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER' | null;
|
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|
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sourceVariantId: string | null;
|
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|
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thresholdValue: string;
|
|
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|
+
}
|
|
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|
+
}
|
|
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|
/**
|
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|
* Unit information if applicable
|
|
77
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|
*/
|
|
@@ -91,23 +291,24 @@ export interface MetricListDefinitionsResponse {
|
|
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91
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|
/**
|
|
92
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|
* Metrics response payload
|
|
93
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|
*/
|
|
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|
-
data: Array<MetricListDefinitionsResponse.
|
|
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|
+
data: Array<MetricListDefinitionsResponse.LlmJudgeMetricResponse | MetricListDefinitionsResponse.ProviderMetricResponse | MetricListDefinitionsResponse.ThresholdMetricResponse | MetricListDefinitionsResponse.FormulaMetricResponse | MetricListDefinitionsResponse.PatternMetricResponse>;
|
|
95
295
|
}
|
|
96
296
|
export declare namespace MetricListDefinitionsResponse {
|
|
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|
-
|
|
98
|
-
* Metric definition data
|
|
99
|
-
*/
|
|
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|
-
interface Data {
|
|
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|
+
interface LlmJudgeMetricResponse {
|
|
101
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|
/**
|
|
102
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|
* Unique identifier for the metric definition
|
|
103
300
|
*/
|
|
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|
id: string;
|
|
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|
+
/**
|
|
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|
+
* Metric evaluated by an LLM against a prompt.
|
|
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|
+
*/
|
|
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|
+
calculationType: 'LLM_JUDGE';
|
|
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|
/**
|
|
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|
* Description of what the metric measures
|
|
107
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|
*/
|
|
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309
|
description: string;
|
|
109
310
|
/**
|
|
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|
-
*
|
|
311
|
+
* Alias of `slug` retained for backwards compatibility. Same value as `slug`.
|
|
111
312
|
*/
|
|
112
313
|
metricId: string;
|
|
113
314
|
/**
|
|
@@ -118,6 +319,10 @@ export declare namespace MetricListDefinitionsResponse {
|
|
|
118
319
|
* Whether metric is global or per-participant
|
|
119
320
|
*/
|
|
120
321
|
scope: 'GLOBAL' | 'PER_PARTICIPANT';
|
|
322
|
+
/**
|
|
323
|
+
* Stable metric slug (e.g. "call_reason", "customer_satisfaction")
|
|
324
|
+
*/
|
|
325
|
+
slug: string;
|
|
121
326
|
/**
|
|
122
327
|
* Which levels this metric can produce values at
|
|
123
328
|
*/
|
|
@@ -126,12 +331,360 @@ export declare namespace MetricListDefinitionsResponse {
|
|
|
126
331
|
* Type of value this metric produces
|
|
127
332
|
*/
|
|
128
333
|
type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
|
|
334
|
+
/**
|
|
335
|
+
* The resolved variant this response reflects (org-scoped Default if the org has
|
|
336
|
+
* customized it, otherwise the system Default). Pass this as sourceVariantId when
|
|
337
|
+
* building a derived metric off this one to pin the exact config.
|
|
338
|
+
*/
|
|
339
|
+
variantId: string;
|
|
340
|
+
/**
|
|
341
|
+
* The variant's current version. Immutable snapshot of the config — editing the
|
|
342
|
+
* metric produces a new versionId. Use it to detect config changes.
|
|
343
|
+
*/
|
|
344
|
+
versionId: string;
|
|
129
345
|
/**
|
|
130
346
|
* Unit information if applicable
|
|
131
347
|
*/
|
|
132
|
-
unit?:
|
|
348
|
+
unit?: LlmJudgeMetricResponse.Unit;
|
|
133
349
|
}
|
|
134
|
-
namespace
|
|
350
|
+
namespace LlmJudgeMetricResponse {
|
|
351
|
+
/**
|
|
352
|
+
* Unit information if applicable
|
|
353
|
+
*/
|
|
354
|
+
interface Unit {
|
|
355
|
+
/**
|
|
356
|
+
* Name of the unit
|
|
357
|
+
*/
|
|
358
|
+
name: string;
|
|
359
|
+
/**
|
|
360
|
+
* Symbol for the unit
|
|
361
|
+
*/
|
|
362
|
+
symbol: string | null;
|
|
363
|
+
}
|
|
364
|
+
}
|
|
365
|
+
interface ProviderMetricResponse {
|
|
366
|
+
/**
|
|
367
|
+
* Unique identifier for the metric definition
|
|
368
|
+
*/
|
|
369
|
+
id: string;
|
|
370
|
+
/**
|
|
371
|
+
* System-managed metric produced by an analysis provider.
|
|
372
|
+
*/
|
|
373
|
+
calculationType: 'PROVIDER';
|
|
374
|
+
/**
|
|
375
|
+
* Description of what the metric measures
|
|
376
|
+
*/
|
|
377
|
+
description: string;
|
|
378
|
+
/**
|
|
379
|
+
* Alias of `slug` retained for backwards compatibility. Same value as `slug`.
|
|
380
|
+
*/
|
|
381
|
+
metricId: string;
|
|
382
|
+
/**
|
|
383
|
+
* Name of the metric
|
|
384
|
+
*/
|
|
385
|
+
name: string;
|
|
386
|
+
/**
|
|
387
|
+
* Whether metric is global or per-participant
|
|
388
|
+
*/
|
|
389
|
+
scope: 'GLOBAL' | 'PER_PARTICIPANT';
|
|
390
|
+
/**
|
|
391
|
+
* Stable metric slug (e.g. "call_reason", "customer_satisfaction")
|
|
392
|
+
*/
|
|
393
|
+
slug: string;
|
|
394
|
+
/**
|
|
395
|
+
* Which levels this metric can produce values at
|
|
396
|
+
*/
|
|
397
|
+
supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
|
|
398
|
+
/**
|
|
399
|
+
* Type of value this metric produces
|
|
400
|
+
*/
|
|
401
|
+
type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
|
|
402
|
+
/**
|
|
403
|
+
* The resolved variant this response reflects (org-scoped Default if the org has
|
|
404
|
+
* customized it, otherwise the system Default). Pass this as sourceVariantId when
|
|
405
|
+
* building a derived metric off this one to pin the exact config.
|
|
406
|
+
*/
|
|
407
|
+
variantId: string;
|
|
408
|
+
/**
|
|
409
|
+
* The variant's current version. Immutable snapshot of the config — editing the
|
|
410
|
+
* metric produces a new versionId. Use it to detect config changes.
|
|
411
|
+
*/
|
|
412
|
+
versionId: string;
|
|
413
|
+
/**
|
|
414
|
+
* Unit information if applicable
|
|
415
|
+
*/
|
|
416
|
+
unit?: ProviderMetricResponse.Unit;
|
|
417
|
+
}
|
|
418
|
+
namespace ProviderMetricResponse {
|
|
419
|
+
/**
|
|
420
|
+
* Unit information if applicable
|
|
421
|
+
*/
|
|
422
|
+
interface Unit {
|
|
423
|
+
/**
|
|
424
|
+
* Name of the unit
|
|
425
|
+
*/
|
|
426
|
+
name: string;
|
|
427
|
+
/**
|
|
428
|
+
* Symbol for the unit
|
|
429
|
+
*/
|
|
430
|
+
symbol: string | null;
|
|
431
|
+
}
|
|
432
|
+
}
|
|
433
|
+
interface ThresholdMetricResponse {
|
|
434
|
+
/**
|
|
435
|
+
* Unique identifier for the metric definition
|
|
436
|
+
*/
|
|
437
|
+
id: string;
|
|
438
|
+
/**
|
|
439
|
+
* Boolean metric derived by comparing a source metric against a threshold.
|
|
440
|
+
*/
|
|
441
|
+
calculationType: 'THRESHOLD';
|
|
442
|
+
/**
|
|
443
|
+
* Description of what the metric measures
|
|
444
|
+
*/
|
|
445
|
+
description: string;
|
|
446
|
+
/**
|
|
447
|
+
* Alias of `slug` retained for backwards compatibility. Same value as `slug`.
|
|
448
|
+
*/
|
|
449
|
+
metricId: string;
|
|
450
|
+
/**
|
|
451
|
+
* Name of the metric
|
|
452
|
+
*/
|
|
453
|
+
name: string;
|
|
454
|
+
/**
|
|
455
|
+
* Whether metric is global or per-participant
|
|
456
|
+
*/
|
|
457
|
+
scope: 'GLOBAL' | 'PER_PARTICIPANT';
|
|
458
|
+
/**
|
|
459
|
+
* Stable metric slug (e.g. "call_reason", "customer_satisfaction")
|
|
460
|
+
*/
|
|
461
|
+
slug: string;
|
|
462
|
+
/**
|
|
463
|
+
* Which levels this metric can produce values at
|
|
464
|
+
*/
|
|
465
|
+
supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
|
|
466
|
+
/**
|
|
467
|
+
* Type of value this metric produces
|
|
468
|
+
*/
|
|
469
|
+
type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
|
|
470
|
+
/**
|
|
471
|
+
* The resolved variant this response reflects (org-scoped Default if the org has
|
|
472
|
+
* customized it, otherwise the system Default). Pass this as sourceVariantId when
|
|
473
|
+
* building a derived metric off this one to pin the exact config.
|
|
474
|
+
*/
|
|
475
|
+
variantId: string;
|
|
476
|
+
/**
|
|
477
|
+
* The variant's current version. Immutable snapshot of the config — editing the
|
|
478
|
+
* metric produces a new versionId. Use it to detect config changes.
|
|
479
|
+
*/
|
|
480
|
+
versionId: string;
|
|
481
|
+
/**
|
|
482
|
+
* Threshold configuration.
|
|
483
|
+
*/
|
|
484
|
+
threshold?: ThresholdMetricResponse.Threshold;
|
|
485
|
+
/**
|
|
486
|
+
* Unit information if applicable
|
|
487
|
+
*/
|
|
488
|
+
unit?: ThresholdMetricResponse.Unit;
|
|
489
|
+
}
|
|
490
|
+
namespace ThresholdMetricResponse {
|
|
491
|
+
/**
|
|
492
|
+
* Threshold configuration.
|
|
493
|
+
*/
|
|
494
|
+
interface Threshold {
|
|
495
|
+
aggregationMode: 'EACH' | 'COUNT' | 'AVERAGE' | 'MIN' | 'MAX' | 'MEDIAN' | 'P95' | 'P99' | 'SUM';
|
|
496
|
+
countThreshold: number | null;
|
|
497
|
+
operator: 'GREATER_THAN' | 'GREATER_THAN_OR_EQUALS' | 'LESS_THAN' | 'LESS_THAN_OR_EQUALS' | 'EQUALS' | 'NOT_EQUALS';
|
|
498
|
+
sourceMetricDefinitionId: string;
|
|
499
|
+
sourceParticipantRole: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER' | null;
|
|
500
|
+
sourceVariantId: string | null;
|
|
501
|
+
thresholdValue: string;
|
|
502
|
+
}
|
|
503
|
+
/**
|
|
504
|
+
* Unit information if applicable
|
|
505
|
+
*/
|
|
506
|
+
interface Unit {
|
|
507
|
+
/**
|
|
508
|
+
* Name of the unit
|
|
509
|
+
*/
|
|
510
|
+
name: string;
|
|
511
|
+
/**
|
|
512
|
+
* Symbol for the unit
|
|
513
|
+
*/
|
|
514
|
+
symbol: string | null;
|
|
515
|
+
}
|
|
516
|
+
}
|
|
517
|
+
interface FormulaMetricResponse {
|
|
518
|
+
/**
|
|
519
|
+
* Unique identifier for the metric definition
|
|
520
|
+
*/
|
|
521
|
+
id: string;
|
|
522
|
+
/**
|
|
523
|
+
* Metric computed by evaluating an expression over other metrics.
|
|
524
|
+
*/
|
|
525
|
+
calculationType: 'FORMULA';
|
|
526
|
+
/**
|
|
527
|
+
* Description of what the metric measures
|
|
528
|
+
*/
|
|
529
|
+
description: string;
|
|
530
|
+
/**
|
|
531
|
+
* Formula configuration.
|
|
532
|
+
*/
|
|
533
|
+
formula: FormulaMetricResponse.Formula;
|
|
534
|
+
/**
|
|
535
|
+
* Alias of `slug` retained for backwards compatibility. Same value as `slug`.
|
|
536
|
+
*/
|
|
537
|
+
metricId: string;
|
|
538
|
+
/**
|
|
539
|
+
* Name of the metric
|
|
540
|
+
*/
|
|
541
|
+
name: string;
|
|
542
|
+
/**
|
|
543
|
+
* Whether metric is global or per-participant
|
|
544
|
+
*/
|
|
545
|
+
scope: 'GLOBAL' | 'PER_PARTICIPANT';
|
|
546
|
+
/**
|
|
547
|
+
* Stable metric slug (e.g. "call_reason", "customer_satisfaction")
|
|
548
|
+
*/
|
|
549
|
+
slug: string;
|
|
550
|
+
/**
|
|
551
|
+
* Which levels this metric can produce values at
|
|
552
|
+
*/
|
|
553
|
+
supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
|
|
554
|
+
/**
|
|
555
|
+
* Type of value this metric produces
|
|
556
|
+
*/
|
|
557
|
+
type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
|
|
558
|
+
/**
|
|
559
|
+
* The resolved variant this response reflects (org-scoped Default if the org has
|
|
560
|
+
* customized it, otherwise the system Default). Pass this as sourceVariantId when
|
|
561
|
+
* building a derived metric off this one to pin the exact config.
|
|
562
|
+
*/
|
|
563
|
+
variantId: string;
|
|
564
|
+
/**
|
|
565
|
+
* The variant's current version. Immutable snapshot of the config — editing the
|
|
566
|
+
* metric produces a new versionId. Use it to detect config changes.
|
|
567
|
+
*/
|
|
568
|
+
versionId: string;
|
|
569
|
+
/**
|
|
570
|
+
* Unit information if applicable
|
|
571
|
+
*/
|
|
572
|
+
unit?: FormulaMetricResponse.Unit;
|
|
573
|
+
}
|
|
574
|
+
namespace FormulaMetricResponse {
|
|
575
|
+
/**
|
|
576
|
+
* Formula configuration.
|
|
577
|
+
*/
|
|
578
|
+
interface Formula {
|
|
579
|
+
expression: string;
|
|
580
|
+
sources: Array<Formula.Source>;
|
|
581
|
+
}
|
|
582
|
+
namespace Formula {
|
|
583
|
+
interface Source {
|
|
584
|
+
sourceMetricDefinitionId: string;
|
|
585
|
+
sourceVariantId: string | null;
|
|
586
|
+
}
|
|
587
|
+
}
|
|
588
|
+
/**
|
|
589
|
+
* Unit information if applicable
|
|
590
|
+
*/
|
|
591
|
+
interface Unit {
|
|
592
|
+
/**
|
|
593
|
+
* Name of the unit
|
|
594
|
+
*/
|
|
595
|
+
name: string;
|
|
596
|
+
/**
|
|
597
|
+
* Symbol for the unit
|
|
598
|
+
*/
|
|
599
|
+
symbol: string | null;
|
|
600
|
+
}
|
|
601
|
+
}
|
|
602
|
+
interface PatternMetricResponse {
|
|
603
|
+
/**
|
|
604
|
+
* Unique identifier for the metric definition
|
|
605
|
+
*/
|
|
606
|
+
id: string;
|
|
607
|
+
/**
|
|
608
|
+
* Metric detecting a trigger condition followed by an outcome within a window.
|
|
609
|
+
*/
|
|
610
|
+
calculationType: 'PATTERN';
|
|
611
|
+
/**
|
|
612
|
+
* Description of what the metric measures
|
|
613
|
+
*/
|
|
614
|
+
description: string;
|
|
615
|
+
/**
|
|
616
|
+
* Alias of `slug` retained for backwards compatibility. Same value as `slug`.
|
|
617
|
+
*/
|
|
618
|
+
metricId: string;
|
|
619
|
+
/**
|
|
620
|
+
* Name of the metric
|
|
621
|
+
*/
|
|
622
|
+
name: string;
|
|
623
|
+
/**
|
|
624
|
+
* Pattern configuration.
|
|
625
|
+
*/
|
|
626
|
+
pattern: PatternMetricResponse.Pattern;
|
|
627
|
+
/**
|
|
628
|
+
* Whether metric is global or per-participant
|
|
629
|
+
*/
|
|
630
|
+
scope: 'GLOBAL' | 'PER_PARTICIPANT';
|
|
631
|
+
/**
|
|
632
|
+
* Stable metric slug (e.g. "call_reason", "customer_satisfaction")
|
|
633
|
+
*/
|
|
634
|
+
slug: string;
|
|
635
|
+
/**
|
|
636
|
+
* Which levels this metric can produce values at
|
|
637
|
+
*/
|
|
638
|
+
supportedContexts: Array<'CALL' | 'SEGMENT' | 'TURN'>;
|
|
639
|
+
/**
|
|
640
|
+
* Type of value this metric produces
|
|
641
|
+
*/
|
|
642
|
+
type: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
|
|
643
|
+
/**
|
|
644
|
+
* The resolved variant this response reflects (org-scoped Default if the org has
|
|
645
|
+
* customized it, otherwise the system Default). Pass this as sourceVariantId when
|
|
646
|
+
* building a derived metric off this one to pin the exact config.
|
|
647
|
+
*/
|
|
648
|
+
variantId: string;
|
|
649
|
+
/**
|
|
650
|
+
* The variant's current version. Immutable snapshot of the config — editing the
|
|
651
|
+
* metric produces a new versionId. Use it to detect config changes.
|
|
652
|
+
*/
|
|
653
|
+
versionId: string;
|
|
654
|
+
/**
|
|
655
|
+
* Unit information if applicable
|
|
656
|
+
*/
|
|
657
|
+
unit?: PatternMetricResponse.Unit;
|
|
658
|
+
}
|
|
659
|
+
namespace PatternMetricResponse {
|
|
660
|
+
/**
|
|
661
|
+
* Pattern configuration.
|
|
662
|
+
*/
|
|
663
|
+
interface Pattern {
|
|
664
|
+
operation: 'PATTERN_EXISTS' | 'PATTERN_COUNT' | 'OUTCOME_AGGREGATE';
|
|
665
|
+
outcome: Pattern.Outcome | null;
|
|
666
|
+
triggerCombinator: 'AND' | 'OR' | null;
|
|
667
|
+
triggers: Array<Pattern.Trigger>;
|
|
668
|
+
windowMode: string | null;
|
|
669
|
+
}
|
|
670
|
+
namespace Pattern {
|
|
671
|
+
interface Outcome {
|
|
672
|
+
operator: 'GREATER_THAN' | 'GREATER_THAN_OR_EQUALS' | 'LESS_THAN' | 'LESS_THAN_OR_EQUALS' | 'EQUALS' | 'NOT_EQUALS';
|
|
673
|
+
sourceMetricDefinitionId: string;
|
|
674
|
+
sourceParticipantRole: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER' | null;
|
|
675
|
+
sourceVariantId: string | null;
|
|
676
|
+
thresholdValue: string;
|
|
677
|
+
windowAfter: number | null;
|
|
678
|
+
windowBefore: number | null;
|
|
679
|
+
}
|
|
680
|
+
interface Trigger {
|
|
681
|
+
operator: 'GREATER_THAN' | 'GREATER_THAN_OR_EQUALS' | 'LESS_THAN' | 'LESS_THAN_OR_EQUALS' | 'EQUALS' | 'NOT_EQUALS';
|
|
682
|
+
sourceMetricDefinitionId: string;
|
|
683
|
+
sourceParticipantRole: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER' | null;
|
|
684
|
+
sourceVariantId: string | null;
|
|
685
|
+
thresholdValue: string;
|
|
686
|
+
}
|
|
687
|
+
}
|
|
135
688
|
/**
|
|
136
689
|
* Unit information if applicable
|
|
137
690
|
*/
|
|
@@ -147,111 +700,253 @@ export declare namespace MetricListDefinitionsResponse {
|
|
|
147
700
|
}
|
|
148
701
|
}
|
|
149
702
|
}
|
|
150
|
-
export
|
|
151
|
-
/**
|
|
152
|
-
* ID of the analysis package to add this metric to
|
|
153
|
-
*/
|
|
154
|
-
analysisPackageId: string;
|
|
155
|
-
/**
|
|
156
|
-
* Name of the metric
|
|
157
|
-
*/
|
|
158
|
-
name: string;
|
|
159
|
-
/**
|
|
160
|
-
* Type of value this metric produces
|
|
161
|
-
*/
|
|
162
|
-
outputType: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
|
|
163
|
-
/**
|
|
164
|
-
* Label for the false/negative case (only for BOOLEAN type)
|
|
165
|
-
*/
|
|
166
|
-
booleanFalseLabel?: string;
|
|
167
|
-
/**
|
|
168
|
-
* Label for the true/positive case (only for BOOLEAN type)
|
|
169
|
-
*/
|
|
170
|
-
booleanTrueLabel?: string;
|
|
171
|
-
/**
|
|
172
|
-
* Options for classification. Required for CLASSIFICATION type.
|
|
173
|
-
*/
|
|
174
|
-
classificationOptions?: Array<MetricCreateDefinitionParams.ClassificationOption>;
|
|
175
|
-
/**
|
|
176
|
-
* LLM prompt/criteria for evaluating this metric. Used to instruct the model on
|
|
177
|
-
* how to score. Required for BOOLEAN, NUMERIC, TEXT, and SCALE types.
|
|
178
|
-
*/
|
|
179
|
-
llmPrompt?: string;
|
|
180
|
-
/**
|
|
181
|
-
* Maximum number of classifications that can be selected (only for CLASSIFICATION
|
|
182
|
-
* type)
|
|
183
|
-
*/
|
|
184
|
-
maxClassifications?: number;
|
|
185
|
-
/**
|
|
186
|
-
* Unique identifier for the metric (e.g. "customer_satisfaction"). Auto-generated
|
|
187
|
-
* from name if not provided.
|
|
188
|
-
*/
|
|
189
|
-
metricId?: string;
|
|
190
|
-
/**
|
|
191
|
-
* Participant role to evaluate. Required when scope is PER_PARTICIPANT.
|
|
192
|
-
*/
|
|
193
|
-
participantRole?: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER';
|
|
194
|
-
/**
|
|
195
|
-
* Labels for scale ranges (only for SCALE type)
|
|
196
|
-
*/
|
|
197
|
-
scaleLabels?: Array<MetricCreateDefinitionParams.ScaleLabel>;
|
|
198
|
-
/**
|
|
199
|
-
* Maximum value for scale. Required for SCALE type.
|
|
200
|
-
*/
|
|
201
|
-
scaleMax?: number;
|
|
202
|
-
/**
|
|
203
|
-
* Minimum value for scale. Required for SCALE type.
|
|
204
|
-
*/
|
|
205
|
-
scaleMin?: number;
|
|
206
|
-
/**
|
|
207
|
-
* Whether metric is global or per-participant (default: GLOBAL)
|
|
208
|
-
*/
|
|
209
|
-
scope?: 'GLOBAL' | 'PER_PARTICIPANT';
|
|
210
|
-
/**
|
|
211
|
-
* Which levels this metric can produce values at (default: ["CALL"])
|
|
212
|
-
*/
|
|
213
|
-
supportedContexts?: Array<'CALL' | 'SEGMENT' | 'TURN'>;
|
|
214
|
-
}
|
|
703
|
+
export type MetricCreateDefinitionParams = MetricCreateDefinitionParams.PromptMetricInput | MetricCreateDefinitionParams.FormulaMetricInput | MetricCreateDefinitionParams.PatternMetricInput;
|
|
215
704
|
export declare namespace MetricCreateDefinitionParams {
|
|
216
|
-
interface
|
|
705
|
+
interface PromptMetricInput {
|
|
217
706
|
/**
|
|
218
|
-
*
|
|
707
|
+
* ID of the analysis package to add this metric to
|
|
219
708
|
*/
|
|
220
|
-
|
|
709
|
+
analysisPackageId: string;
|
|
221
710
|
/**
|
|
222
|
-
*
|
|
711
|
+
* LLM-evaluated metric.
|
|
223
712
|
*/
|
|
224
|
-
|
|
713
|
+
calculationType: 'LLM_JUDGE';
|
|
225
714
|
/**
|
|
226
|
-
*
|
|
715
|
+
* Name of the metric
|
|
227
716
|
*/
|
|
228
|
-
|
|
717
|
+
name: string;
|
|
718
|
+
/**
|
|
719
|
+
* Type of value this metric produces
|
|
720
|
+
*/
|
|
721
|
+
outputType: 'COUNT' | 'NUMERIC' | 'BOOLEAN' | 'SCALE' | 'TEXT' | 'CLASSIFICATION' | 'OFFSET';
|
|
722
|
+
/**
|
|
723
|
+
* Label for the false case (only for BOOLEAN type)
|
|
724
|
+
*/
|
|
725
|
+
booleanFalseLabel?: string;
|
|
726
|
+
/**
|
|
727
|
+
* Label for the true case (only for BOOLEAN type)
|
|
728
|
+
*/
|
|
729
|
+
booleanTrueLabel?: string;
|
|
730
|
+
/**
|
|
731
|
+
* Options for classification. Required for CLASSIFICATION type.
|
|
732
|
+
*/
|
|
733
|
+
classificationOptions?: Array<PromptMetricInput.ClassificationOption>;
|
|
734
|
+
/**
|
|
735
|
+
* LLM prompt/criteria for evaluating this metric. Required for BOOLEAN, NUMERIC,
|
|
736
|
+
* TEXT, and SCALE types.
|
|
737
|
+
*/
|
|
738
|
+
llmPrompt?: string;
|
|
739
|
+
/**
|
|
740
|
+
* Maximum number of classifications that can be selected (only for CLASSIFICATION
|
|
741
|
+
* type)
|
|
742
|
+
*/
|
|
743
|
+
maxClassifications?: number;
|
|
744
|
+
/**
|
|
745
|
+
* Alias of `slug` accepted for backwards compatibility. Use `slug` for new
|
|
746
|
+
* integrations.
|
|
747
|
+
*/
|
|
748
|
+
metricId?: string;
|
|
749
|
+
/**
|
|
750
|
+
* Participant role to evaluate. Required when scope is PER_PARTICIPANT.
|
|
751
|
+
*/
|
|
752
|
+
participantRole?: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER';
|
|
753
|
+
/**
|
|
754
|
+
* Labels for scale ranges (only for SCALE type)
|
|
755
|
+
*/
|
|
756
|
+
scaleLabels?: Array<PromptMetricInput.ScaleLabel>;
|
|
757
|
+
/**
|
|
758
|
+
* Maximum value for scale. Required for SCALE type.
|
|
759
|
+
*/
|
|
760
|
+
scaleMax?: number;
|
|
761
|
+
/**
|
|
762
|
+
* Minimum value for scale. Required for SCALE type.
|
|
763
|
+
*/
|
|
764
|
+
scaleMin?: number;
|
|
765
|
+
/**
|
|
766
|
+
* Whether metric is global or per-participant (default: GLOBAL)
|
|
767
|
+
*/
|
|
768
|
+
scope?: 'GLOBAL' | 'PER_PARTICIPANT';
|
|
769
|
+
/**
|
|
770
|
+
* Stable slug for the metric. Auto-generated from name if omitted.
|
|
771
|
+
*/
|
|
772
|
+
slug?: string;
|
|
773
|
+
/**
|
|
774
|
+
* Which levels this metric can produce values at (default: ["CALL"])
|
|
775
|
+
*/
|
|
776
|
+
supportedContexts?: Array<'CALL' | 'SEGMENT' | 'TURN'>;
|
|
229
777
|
}
|
|
230
|
-
|
|
778
|
+
namespace PromptMetricInput {
|
|
231
779
|
/**
|
|
232
|
-
*
|
|
780
|
+
* Option for classification metrics.
|
|
233
781
|
*/
|
|
234
|
-
|
|
782
|
+
interface ClassificationOption {
|
|
783
|
+
description: string;
|
|
784
|
+
displayOrder: number;
|
|
785
|
+
label: string;
|
|
786
|
+
}
|
|
787
|
+
interface ScaleLabel {
|
|
788
|
+
/**
|
|
789
|
+
* Display order of this label
|
|
790
|
+
*/
|
|
791
|
+
displayOrder: number;
|
|
792
|
+
/**
|
|
793
|
+
* Label for this range
|
|
794
|
+
*/
|
|
795
|
+
label: string;
|
|
796
|
+
/**
|
|
797
|
+
* Maximum value for this label range
|
|
798
|
+
*/
|
|
799
|
+
rangeMax: number;
|
|
800
|
+
/**
|
|
801
|
+
* Minimum value for this label range
|
|
802
|
+
*/
|
|
803
|
+
rangeMin: number;
|
|
804
|
+
/**
|
|
805
|
+
* Hex color code for this label (e.g. "#FF0000")
|
|
806
|
+
*/
|
|
807
|
+
colorHex?: string;
|
|
808
|
+
/**
|
|
809
|
+
* Description of what this range means
|
|
810
|
+
*/
|
|
811
|
+
description?: string;
|
|
812
|
+
}
|
|
813
|
+
}
|
|
814
|
+
interface FormulaMetricInput {
|
|
815
|
+
/**
|
|
816
|
+
* ID of the analysis package to add this metric to
|
|
817
|
+
*/
|
|
818
|
+
analysisPackageId: string;
|
|
819
|
+
/**
|
|
820
|
+
* Metric computed by evaluating a mathematical expression over other metrics.
|
|
821
|
+
*/
|
|
822
|
+
calculationType: 'FORMULA';
|
|
823
|
+
/**
|
|
824
|
+
* Formula expression using `{{id:<uuid>}}` references to source metrics. Operators
|
|
825
|
+
* depend on output type: +, -, \*, / for NUMERIC; ==, !=, >=, <=, >, < for
|
|
826
|
+
* BOOLEAN.
|
|
827
|
+
*/
|
|
828
|
+
formula: string;
|
|
829
|
+
/**
|
|
830
|
+
* Name of the metric
|
|
831
|
+
*/
|
|
832
|
+
name: string;
|
|
833
|
+
/**
|
|
834
|
+
* Output type of the formula. NUMERIC for arithmetic expressions, BOOLEAN for
|
|
835
|
+
* comparison expressions.
|
|
836
|
+
*/
|
|
837
|
+
outputType: 'NUMERIC' | 'BOOLEAN';
|
|
838
|
+
/**
|
|
839
|
+
* Source metrics referenced by the formula. Minimum 2.
|
|
840
|
+
*/
|
|
841
|
+
sources: Array<FormulaMetricInput.Source>;
|
|
842
|
+
/**
|
|
843
|
+
* Alias of `slug` accepted for backwards compatibility. Use `slug` for new
|
|
844
|
+
* integrations.
|
|
845
|
+
*/
|
|
846
|
+
metricId?: string;
|
|
847
|
+
/**
|
|
848
|
+
* Stable slug for the metric. Auto-generated from name if omitted.
|
|
849
|
+
*/
|
|
850
|
+
slug?: string;
|
|
851
|
+
}
|
|
852
|
+
namespace FormulaMetricInput {
|
|
853
|
+
interface Source {
|
|
854
|
+
/**
|
|
855
|
+
* ID of a metric referenced in the formula
|
|
856
|
+
*/
|
|
857
|
+
sourceMetricDefinitionId: string;
|
|
858
|
+
/**
|
|
859
|
+
* Variant of the source metric to use
|
|
860
|
+
*/
|
|
861
|
+
sourceVariantId?: string;
|
|
862
|
+
}
|
|
863
|
+
}
|
|
864
|
+
interface PatternMetricInput {
|
|
865
|
+
/**
|
|
866
|
+
* ID of the analysis package to add this metric to
|
|
867
|
+
*/
|
|
868
|
+
analysisPackageId: string;
|
|
869
|
+
/**
|
|
870
|
+
* Metric detecting temporal patterns: a trigger condition followed by an outcome
|
|
871
|
+
* within a window.
|
|
872
|
+
*/
|
|
873
|
+
calculationType: 'PATTERN';
|
|
874
|
+
/**
|
|
875
|
+
* Name of the metric
|
|
876
|
+
*/
|
|
877
|
+
name: string;
|
|
878
|
+
/**
|
|
879
|
+
* Pattern operation. PATTERN_EXISTS produces a BOOLEAN; PATTERN_COUNT produces a
|
|
880
|
+
* NUMERIC count; OUTCOME_AGGREGATE aggregates a numeric outcome.
|
|
881
|
+
*/
|
|
882
|
+
operation: 'PATTERN_EXISTS' | 'PATTERN_COUNT' | 'OUTCOME_AGGREGATE';
|
|
235
883
|
/**
|
|
236
|
-
*
|
|
884
|
+
* Outcome condition evaluated within the window relative to the trigger.
|
|
237
885
|
*/
|
|
238
|
-
|
|
886
|
+
outcome: PatternMetricInput.Outcome;
|
|
239
887
|
/**
|
|
240
|
-
*
|
|
888
|
+
* Alias of `slug` accepted for backwards compatibility. Use `slug` for new
|
|
889
|
+
* integrations.
|
|
241
890
|
*/
|
|
242
|
-
|
|
891
|
+
metricId?: string;
|
|
243
892
|
/**
|
|
244
|
-
*
|
|
893
|
+
* Stable slug for the metric. Auto-generated from name if omitted.
|
|
245
894
|
*/
|
|
246
|
-
|
|
895
|
+
slug?: string;
|
|
247
896
|
/**
|
|
248
|
-
*
|
|
897
|
+
* Single trigger condition. Use either trigger or triggers + triggerCombinator.
|
|
249
898
|
*/
|
|
250
|
-
|
|
899
|
+
trigger?: PatternMetricInput.Trigger;
|
|
251
900
|
/**
|
|
252
|
-
*
|
|
901
|
+
* How to combine multiple triggers. Required when triggers has more than 1 entry.
|
|
253
902
|
*/
|
|
254
|
-
|
|
903
|
+
triggerCombinator?: 'AND' | 'OR';
|
|
904
|
+
/**
|
|
905
|
+
* Multiple trigger conditions. Use with triggerCombinator.
|
|
906
|
+
*/
|
|
907
|
+
triggers?: Array<PatternMetricInput.Trigger>;
|
|
908
|
+
/**
|
|
909
|
+
* Unit for trigger/outcome window values (default: seconds)
|
|
910
|
+
*/
|
|
911
|
+
windowMode?: 'seconds' | 'segments';
|
|
912
|
+
}
|
|
913
|
+
namespace PatternMetricInput {
|
|
914
|
+
/**
|
|
915
|
+
* Outcome condition evaluated within the window relative to the trigger.
|
|
916
|
+
*/
|
|
917
|
+
interface Outcome {
|
|
918
|
+
operator: 'GREATER_THAN' | 'GREATER_THAN_OR_EQUALS' | 'LESS_THAN' | 'LESS_THAN_OR_EQUALS' | 'EQUALS' | 'NOT_EQUALS';
|
|
919
|
+
sourceMetricDefinitionId: string;
|
|
920
|
+
thresholdValue: string;
|
|
921
|
+
/**
|
|
922
|
+
* How far after the trigger to look for the outcome (in seconds or segments, see
|
|
923
|
+
* windowMode)
|
|
924
|
+
*/
|
|
925
|
+
windowAfter: number;
|
|
926
|
+
sourceParticipantRole?: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER';
|
|
927
|
+
sourceVariantId?: string;
|
|
928
|
+
/**
|
|
929
|
+
* How far before the trigger to look for the outcome (default: 0)
|
|
930
|
+
*/
|
|
931
|
+
windowBefore?: number;
|
|
932
|
+
}
|
|
933
|
+
/**
|
|
934
|
+
* Single trigger condition. Use either trigger or triggers + triggerCombinator.
|
|
935
|
+
*/
|
|
936
|
+
interface Trigger {
|
|
937
|
+
operator: 'GREATER_THAN' | 'GREATER_THAN_OR_EQUALS' | 'LESS_THAN' | 'LESS_THAN_OR_EQUALS' | 'EQUALS' | 'NOT_EQUALS';
|
|
938
|
+
sourceMetricDefinitionId: string;
|
|
939
|
+
thresholdValue: string;
|
|
940
|
+
sourceParticipantRole?: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER';
|
|
941
|
+
sourceVariantId?: string;
|
|
942
|
+
}
|
|
943
|
+
interface Trigger {
|
|
944
|
+
operator: 'GREATER_THAN' | 'GREATER_THAN_OR_EQUALS' | 'LESS_THAN' | 'LESS_THAN_OR_EQUALS' | 'EQUALS' | 'NOT_EQUALS';
|
|
945
|
+
sourceMetricDefinitionId: string;
|
|
946
|
+
thresholdValue: string;
|
|
947
|
+
sourceParticipantRole?: 'AGENT' | 'CUSTOMER' | 'SIMULATED_CUSTOMER' | 'BACKGROUND_SPEAKER';
|
|
948
|
+
sourceVariantId?: string;
|
|
949
|
+
}
|
|
255
950
|
}
|
|
256
951
|
}
|
|
257
952
|
export declare namespace Metric {
|