@rh-support/troubleshoot 2.6.361 → 2.6.364

package/lib/esm/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.js

@@ -7,30 +7,50 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { useApolloClient } from '@apollo/client/react';
 import { publicApi } from '@cee-eng/hydrajs';
-import { Alert, Button, ButtonVariant, Checkbox, Modal, ModalBody, ModalFooter, ModalHeader, Progress, ProgressMeasureLocation, ProgressSize, ProgressVariant, TextArea, TextInput, } from '@patternfly/react-core';
+import { Alert, Button, ButtonVariant, Checkbox, Modal, ModalBody, ModalFooter, ModalHeader, TextArea, TextInput, } from '@patternfly/react-core';
 import DownloadIcon from '@patternfly/react-icons/dist/js/icons/download-icon';
 import ExternalLinkAltIcon from '@patternfly/react-icons/dist/js/icons/external-link-alt-icon';
 import { SingleSelectDropdown, useFetch } from '@rh-support/components';
-import { resolveSalesforceUserIdByFederationId } from '@rh-support/utils';
 import isEqual from 'lodash/isEqual';
 import React, { useEffect, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../../context/CaseContext';
-import { GET_CASE_COMMENTS, useCreateCaseComment } from '../../../hooks/useCaseComments';
-import { checkForCaseStatusToggleOnAttachOrComment, updateCaseDetailsGraphQL } from '../../../reducers/CaseReducer';
-import { buildRemoteSessionRequestCaseUpdate, formatSessionLinks, getLocaleNameFromLocalCode, REMOTE_SESSION_FIELD_LENGTH_LIMIT, } from './remoteSessionUtils';
+import { useCaseDetailsPageStateContext } from '../../../context/CaseDetailsPageContext';
+import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../../context/CaseDiscussionTabContext';
+import { updateDiscussionStateComments } from '../../../reducers/CaseDiscussionTabReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, updateCaseDetails } from '../../../reducers/CaseReducer';
+const getLocaleNameFromLocalCode = (localeCode) => {
+    if ('Intl' in window && 'DisplayNames' in Intl) {
+        try {
+            const [lang, locale] = localeCode.includes('_') ? localeCode.split('_') : localeCode.split('-');
+            // https://github.com/microsoft/TypeScript/issues/41338
+            const langName = new Intl.DisplayNames([lang], { type: 'language' });
+            const regionNamesInLang = new Intl.DisplayNames([lang], { type: 'region' });
+            return `${regionNamesInLang.of(locale)} (${langName.of(lang)})`;
+        }
+        catch (e) {
+            return localeCode;
+        }
+    }
+    return localeCode;
+};
+const formatSessionLinks = (sessionLink) => {
+    const links = sessionLink
+        .split(/[;,| \n\r\t]+/)
+        .map((link) => link.trim())
+        .filter(Boolean);
+    const formattedLinks = links.map((link) => `[${link}](${link})`).join('\n');
+    return formattedLinks;
+};
 export function NewEssTermsModal(props) {
     const { t } = useTranslation();
     const { remoteSessionTermsAcked } = useCaseSelector((state) => ({
         remoteSessionTermsAcked: state.caseDetails.remoteSessionTermsAcked,
     }), isEqual);
     const [isTermsChecked, setIsTermsChecked] = useState(false);
-    const existingCaseDetails = useCaseSelector((state) => state.caseDetails, isEqual);
     const { request } = useFetch(publicApi.terms.getRequiredTerms);
     const caseDispatch = useCaseDispatch();
-    const apolloClient = useApolloClient();
     const [selectedTranslation, setSelectedTranslation] = useState({
         id: '5001',
         isDefault: false,
@@ -73,32 +93,15 @@ export function NewEssTermsModal(props) {
         fetchTerms();
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, []);
-    const client = useApolloClient();
-    const { createComment, loading: isPostingComment } = useCreateCaseComment();
-    const caseSalesforceId = useCaseSelector((state) => state.caseDetails.id, isEqual);
+    const { request: postCommentRequest, isFetching: isPostingComment } = useFetch(publicApi.kase.postComment, {
+        propgateErrors: true,
+    });
+    const dispatchDiscussion = useCaseDiscussionTabDispatchContext();
+    const { sort, allDiscussions, discussionFiltersListState } = useCaseDiscussionTabStateContext();
+    const { caseDetailsPageState: { caseFeedbacksHydra }, } = useCaseDetailsPageStateContext();
     const updateSessionExpectation = (event, value) => setSessionExpectations(value);
     const updateImpact = (event, value) => setImpact(value);
     const updateSessionLink = (event, value) => setSessionLink(value);
-    const getVariantSessionExpectations = () => {
-        if (!sessionExpectations)
-            return ProgressVariant.success;
-        if (sessionExpectations.length > REMOTE_SESSION_FIELD_LENGTH_LIMIT / 2) {
-            return ProgressVariant.warning;
-        }
-        else {
-            return ProgressVariant.success;
-        }
-    };
-    const getVariantImpact = () => {
-        if (!impact)
-            return ProgressVariant.success;
-        if (impact.length > REMOTE_SESSION_FIELD_LENGTH_LIMIT / 2) {
-            return ProgressVariant.warning;
-        }
-        else {
-            return ProgressVariant.success;
-        }
-    };
     // To handle modal cancel and close
     const onCancel = () => {
         if (agreeLoading || isPostingComment)
@@ -124,27 +127,21 @@ export function NewEssTermsModal(props) {
     };
     // Function to ack remote session terms and post comment
     const submitRemoteSessionAgreement = (pdfId) => __awaiter(this, void 0, void 0, function* () {
-        const requestComment = t(`<p><strong>Thank you for submitting the request for a remote session. A support manager will review the request, and updates will be provided in the support case. Please continue to provide any data requested by the support engineers in the case prior to the remote session (if applicable).</strong></p><p>Submitted a remote session request with following details:</p><p><strong>Preferred Time and Expectations of remote session</strong></p><p>${sessionExpectations}</p><p><strong>Describe the impact to you or the business</strong></p><p>${impact}</p>${sessionLink
-            ? `<p><strong>Remote session link</strong></p><p>${formatSessionLinks(sessionLink)}</p>`
-            : ''}<p>This action does not initiate a remote session. A Red Hat Associate will get back to you soon.</p>`);
+        const requestComment = t(`\n**Thank you for submitting the request for a remote session. A support manager will review the request, and updates will be provided in the support case. Please continue to provide any data requested by the support engineers in the case prior to the remote session (if applicable).**\n\nSubmitted a remote session request with following details:\n\n**Preferred Time and Expectations of remote session**\n${sessionExpectations}\n\n**Describe the impact to you or the business**\n${impact}\n\n${sessionLink ? `**Remote session link**\n${formatSessionLinks(sessionLink)}\n\n` : ''}This action does not initiate a remote session. A Red Hat Associate will get back to you soon.`);
         try {
-            const ackedByUserId = yield resolveSalesforceUserIdByFederationId(apolloClient, props.loggedInUser);
-            if (!ackedByUserId) {
-                throw new Error('Salesforce user id is required to request a remote session');
-            }
-            yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, props.caseNumber, buildRemoteSessionRequestCaseUpdate(ackedByUserId), false, { existingCaseDetails });
+            yield updateCaseDetails(caseDispatch, props.caseNumber, {
+                remoteSessionTermsAcked: true,
+                screenSessionRequested: true,
+                waitingOnCallback: true,
+            });
             try {
-                yield createComment({
-                    caseId: caseSalesforceId,
-                    body: requestComment,
-                    isPublic: true,
-                });
-                client.refetchQueries({ include: [GET_CASE_COMMENTS] });
-                yield checkForCaseStatusToggleOnAttachOrComment(caseDispatch, props.loggedInUserRights.data.isInternal(), props.caseStatus, {
-                    apolloClient,
+                yield postCommentRequest({
                     caseNumber: props.caseNumber,
-                    existingCaseDetails,
+                    commentBody: requestComment,
+                    contentType: 'markdown',
                 });
+                updateDiscussionStateComments(dispatchDiscussion, caseDispatch, props.caseNumber, allDiscussions, sort, caseFeedbacksHydra.data, discussionFiltersListState);
+                checkForCaseStatusToggleOnAttachOrComment(caseDispatch, props.loggedInUserRights.data.isInternal(), props.caseStatus);
                 setAgreeLoading(false);
                 setHasSubmitted(true);
                 // ToastNotification.addSuccessMessage(
@@ -173,9 +170,8 @@ export function NewEssTermsModal(props) {
                 onCancel();
                 setAgreeLoading(false);
                 setIsTermsChecked(false);
-                yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, props.caseNumber, {
-                    remoteSessionTermsAcked: false,
-                    waitingOnCallback: false,
+                yield updateCaseDetails(caseDispatch, props.caseNumber, {
+                    screenSessionRequested: false,
                 });
                 // ToastNotification.addDangerMessage(
                 //     t('Could not submit a request for remote session'),
@@ -219,14 +215,12 @@ export function NewEssTermsModal(props) {
             React.createElement("label", { className: "pf-v6-u-mt-md" },
                 React.createElement(Trans, null, "Preferred Time and Expectations for Remote Session"),
                 React.createElement("span", { className: "form-required", "aria-hidden": "true" }, "*")),
-            React.createElement(TextArea, { value: sessionExpectations, onChange: updateSessionExpectation, rows: 3, placeholder: "Please share anything that will help prepare for our meeting?", isRequired: true, maxLength: REMOTE_SESSION_FIELD_LENGTH_LIMIT, "aria-label": "Preferred Time and Expectations for Remote Session" }),
-            React.createElement(Progress, { value: sessionExpectations === null || sessionExpectations === void 0 ? void 0 : sessionExpectations.length, min: 0, max: REMOTE_SESSION_FIELD_LENGTH_LIMIT, size: ProgressSize.sm, label: `${sessionExpectations === null || sessionExpectations === void 0 ? void 0 : sessionExpectations.length} / ${REMOTE_SESSION_FIELD_LENGTH_LIMIT}`, valueText: `${sessionExpectations === null || sessionExpectations === void 0 ? void 0 : sessionExpectations.length} / ${REMOTE_SESSION_FIELD_LENGTH_LIMIT}`, measureLocation: ProgressMeasureLocation.top, "aria-label": `Progress - ${sessionExpectations === null || sessionExpectations === void 0 ? void 0 : sessionExpectations.length} / ${REMOTE_SESSION_FIELD_LENGTH_LIMIT}`, variant: getVariantSessionExpectations(), title: ' ', className: `pf-v6-u-mt-md kt-progress-bar`, id: "summary-progress-bar" })),
+            React.createElement(TextArea, { value: sessionExpectations, onChange: updateSessionExpectation, rows: 3, placeholder: "Please share anything that will help prepare for our meeting?", isRequired: true, "aria-label": "Preferred Time and Expectations for Remote Session" })),
         React.createElement("div", null,
             React.createElement("label", { className: "pf-v6-u-mt-md" },
                 React.createElement(Trans, null, "Describe the impact to you or the business"),
                 React.createElement("span", { className: "form-required", "aria-hidden": "true" }, "*")),
-            React.createElement(TextArea, { value: impact, onChange: updateImpact, rows: 3, placeholder: "Describe the user or financial impact.", isRequired: true, maxLength: REMOTE_SESSION_FIELD_LENGTH_LIMIT, "aria-label": "Describe the impact to you or the business" }),
-            React.createElement(Progress, { value: impact === null || impact === void 0 ? void 0 : impact.length, min: 0, max: REMOTE_SESSION_FIELD_LENGTH_LIMIT, size: ProgressSize.sm, label: `${impact === null || impact === void 0 ? void 0 : impact.length} / ${REMOTE_SESSION_FIELD_LENGTH_LIMIT}`, valueText: `${impact === null || impact === void 0 ? void 0 : impact.length} / ${REMOTE_SESSION_FIELD_LENGTH_LIMIT}`, measureLocation: ProgressMeasureLocation.top, "aria-label": `Progress - ${impact === null || impact === void 0 ? void 0 : impact.length} / ${REMOTE_SESSION_FIELD_LENGTH_LIMIT}`, variant: getVariantImpact(), title: ' ', className: `pf-v6-u-mt-md kt-progress-bar`, id: "summary-progress-bar" })),
+            React.createElement(TextArea, { value: impact, onChange: updateImpact, rows: 3, placeholder: "Describe the user or financial impact.", isRequired: true, "aria-label": "Describe the impact to you or the business" })),
         React.createElement("div", null,
             React.createElement("label", { className: "pf-v6-u-mt-md" },
                 React.createElement(Trans, null, "Remote session link (optional)")),

package/lib/esm/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"RemoteSessionAgreementModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.tsx"],"names":[],"mappings":"AAsBA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAGxD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAiBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AAED,wBAAgB,2BAA2B,CAAC,KAAK,EAAE,MAAM,qBAmbxD"}
+{"version":3,"file":"RemoteSessionAgreementModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.tsx"],"names":[],"mappings":"AAiBA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAExD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAgBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AA4BD,wBAAgB,2BAA2B,CAAC,KAAK,EAAE,MAAM,qBA0XxD"}

package/lib/esm/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.js

@@ -7,30 +7,50 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { useApolloClient } from '@apollo/client/react';
 import { publicApi } from '@cee-eng/hydrajs';
-import { Alert, Button, ButtonVariant, Checkbox, Modal, ModalBody, ModalFooter, ModalHeader, Progress, ProgressMeasureLocation, ProgressSize, ProgressVariant, TextArea, TextInput, } from '@patternfly/react-core';
+import { Alert, Button, ButtonVariant, Checkbox, Modal, ModalBody, ModalFooter, ModalHeader, TextArea, TextInput, } from '@patternfly/react-core';
 import DownloadIcon from '@patternfly/react-icons/dist/js/icons/download-icon';
 import ExternalLinkAltIcon from '@patternfly/react-icons/dist/js/icons/external-link-alt-icon';
 import { SingleSelectDropdown, useFetch } from '@rh-support/components';
-import { resolveSalesforceUserIdByFederationId } from '@rh-support/utils';
 import isEqual from 'lodash/isEqual';
 import React, { useEffect, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../../context/CaseContext';
-import { GET_CASE_COMMENTS, useCreateCaseComment } from '../../../hooks/useCaseComments';
-import { checkForCaseStatusToggleOnAttachOrComment, setRemoteRiderFlag, updateCaseDetailsGraphQL, } from '../../../reducers/CaseReducer';
-import { buildRemoteSessionRequestCaseUpdate, formatSessionLinks, getLocaleNameFromLocalCode, REMOTE_SESSION_FIELD_LENGTH_LIMIT, } from './remoteSessionUtils';
+import { useCaseDetailsPageStateContext } from '../../../context/CaseDetailsPageContext';
+import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../../context/CaseDiscussionTabContext';
+import { updateDiscussionStateComments } from '../../../reducers/CaseDiscussionTabReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, setRemoteRiderFlag, updateCaseDetails, } from '../../../reducers/CaseReducer';
+const getLocaleNameFromLocalCode = (localeCode) => {
+    if ('Intl' in window && 'DisplayNames' in Intl) {
+        try {
+            const [lang, locale] = localeCode.includes('_') ? localeCode.split('_') : localeCode.split('-');
+            // https://github.com/microsoft/TypeScript/issues/41338
+            const langName = new Intl.DisplayNames([lang], { type: 'language' });
+            const regionNamesInLang = new Intl.DisplayNames([lang], { type: 'region' });
+            return `${regionNamesInLang.of(locale)} (${langName.of(lang)})`;
+        }
+        catch (e) {
+            return localeCode;
+        }
+    }
+    return localeCode;
+};
+const formatSessionLinks = (sessionLink) => {
+    const links = sessionLink
+        .split(/[;,| \n\r\t]+/)
+        .map((link) => link.trim())
+        .filter(Boolean);
+    const formattedLinks = links.map((link) => `[${link}](${link})`).join('\n');
+    return formattedLinks;
+};
 export function RemoteSessionAgreementModal(props) {
     const { t } = useTranslation();
     const { remoteSessionTermsAcked } = useCaseSelector((state) => ({
         remoteSessionTermsAcked: state.caseDetails.remoteSessionTermsAcked,
-        caseDetails: state.caseDetails,
     }), isEqual);
     const [isTermsChecked, setIsTermsChecked] = useState(false);
     const { request } = useFetch(publicApi.terms.getRequiredTerms);
     const caseDispatch = useCaseDispatch();
-    const apolloClient = useApolloClient();
     const [selectedTranslation, setSelectedTranslation] = useState({
         id: '5001',
         isDefault: false,
@@ -73,32 +93,15 @@ export function RemoteSessionAgreementModal(props) {
         fetchTerms();
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, []);
-    const client = useApolloClient();
-    const { createComment, loading: isPostingComment } = useCreateCaseComment();
-    const caseSalesforceId = useCaseSelector((state) => state.caseDetails.id, isEqual);
+    const { request: postCommentRequest, isFetching: isPostingComment } = useFetch(publicApi.kase.postComment, {
+        propgateErrors: true,
+    });
+    const dispatchDiscussion = useCaseDiscussionTabDispatchContext();
+    const { sort, allDiscussions, discussionFiltersListState } = useCaseDiscussionTabStateContext();
+    const { caseDetailsPageState: { caseFeedbacksHydra }, } = useCaseDetailsPageStateContext();
     const updateSessionExpectation = (event, value) => setSessionExpectations(value);
     const updateImpact = (event, value) => setImpact(value);
     const updateSessionLink = (event, value) => setSessionLink(value);
-    const getVariantSessionExpectations = () => {
-        if (!sessionExpectations)
-            return ProgressVariant.success;
-        if (sessionExpectations.length > REMOTE_SESSION_FIELD_LENGTH_LIMIT / 2) {
-            return ProgressVariant.warning;
-        }
-        else {
-            return ProgressVariant.success;
-        }
-    };
-    const getVariantImpact = () => {
-        if (!impact)
-            return ProgressVariant.success;
-        if (impact.length > REMOTE_SESSION_FIELD_LENGTH_LIMIT / 2) {
-            return ProgressVariant.warning;
-        }
-        else {
-            return ProgressVariant.success;
-        }
-    };
     // To handle modal cancel and close
     const onCancel = () => {
         if (agreeLoading || isPostingComment)
@@ -112,31 +115,23 @@ export function RemoteSessionAgreementModal(props) {
         props.onClose && props.onClose();
     };
     const toggleRemoteSessionForm = () => setIsRemoteSessionForm(true);
-    const existingCaseDetails = useCaseSelector((state) => state.caseDetails, isEqual);
     // Function to ack remote session terms and post comment
     const submitRemoteSessionAgreement = (pdfId) => __awaiter(this, void 0, void 0, function* () {
-        const requestComment = t(`<p><strong>Thank you for submitting the request for a remote session. A support manager will review the request, and updates will be provided in the support case. Please continue to provide any data requested by the support engineers in the case prior to the remote session (if applicable).</strong></p><p>Submitted a remote session request with following details:</p><p><strong>Preferred Time and Expectations of remote session</strong></p><p>${sessionExpectations}</p><p><strong>Describe the impact to you or the business</strong></p><p>${impact}</p>${sessionLink
-            ? `<p><strong>Remote session link</strong></p><p>${formatSessionLinks(sessionLink)}</p>`
-            : ''}<p>This action does not initiate a remote session. A Red Hat Associate will get back to you soon.</p>`);
+        const requestComment = t(`\n**Thank you for submitting the request for a remote session. A support manager will review the request, and updates will be provided in the support case. Please continue to provide any data requested by the support engineers in the case prior to the remote session (if applicable).**\n\nSubmitted a remote session request with following details:\n\n**Preferred Time and Expectations of remote session**\n${sessionExpectations}\n\n**Describe the impact to you or the business**\n${impact}\n\n${sessionLink ? `**Remote session link**\n${formatSessionLinks(sessionLink)}\n\n` : ''}This action does not initiate a remote session. A Red Hat Associate will get back to you soon.`);
         try {
-            const ackedByUserId = yield resolveSalesforceUserIdByFederationId(apolloClient, props.loggedInUser);
-            if (!ackedByUserId) {
-                throw new Error('Salesforce user id is required to request a remote session');
-            }
-            yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, props.caseNumber, buildRemoteSessionRequestCaseUpdate(ackedByUserId), false, { existingCaseDetails });
+            yield updateCaseDetails(caseDispatch, props.caseNumber, {
+                remoteSessionTermsAcked: true,
+                waitingOnCallback: true,
+            });
             setRemoteRiderFlag(caseDispatch, true);
             try {
-                yield createComment({
-                    caseId: caseSalesforceId,
-                    body: requestComment,
-                    isPublic: true,
-                });
-                client.refetchQueries({ include: [GET_CASE_COMMENTS] });
-                yield checkForCaseStatusToggleOnAttachOrComment(caseDispatch, props.loggedInUserRights.data.isInternal(), props.caseStatus, {
-                    apolloClient: client,
+                yield postCommentRequest({
                     caseNumber: props.caseNumber,
-                    existingCaseDetails,
+                    commentBody: requestComment,
+                    contentType: 'markdown',
                 });
+                updateDiscussionStateComments(dispatchDiscussion, caseDispatch, props.caseNumber, allDiscussions, sort, caseFeedbacksHydra.data, discussionFiltersListState);
+                checkForCaseStatusToggleOnAttachOrComment(caseDispatch, props.loggedInUserRights.data.isInternal(), props.caseStatus);
                 setAgreeLoading(false);
                 setHasSubmitted(true);
                 // ToastNotification.addSuccessMessage(
@@ -203,14 +198,12 @@ export function RemoteSessionAgreementModal(props) {
             React.createElement("label", { className: "pf-v6-u-mt-md" },
                 React.createElement(Trans, null, "Preferred Time and Expectations for Remote Session"),
                 React.createElement("span", { className: "form-required", "aria-hidden": "true" }, "*")),
-            React.createElement(TextArea, { value: sessionExpectations, onChange: updateSessionExpectation, rows: 3, placeholder: "Please share anything that will help prepare for our meeting?", isRequired: true, maxLength: REMOTE_SESSION_FIELD_LENGTH_LIMIT, "aria-label": "Preferred Time and Expectations for Remote Session" }),
-            React.createElement(Progress, { value: sessionExpectations === null || sessionExpectations === void 0 ? void 0 : sessionExpectations.length, min: 0, max: REMOTE_SESSION_FIELD_LENGTH_LIMIT, size: ProgressSize.sm, label: `${sessionExpectations === null || sessionExpectations === void 0 ? void 0 : sessionExpectations.length} / ${REMOTE_SESSION_FIELD_LENGTH_LIMIT}`, valueText: `${sessionExpectations === null || sessionExpectations === void 0 ? void 0 : sessionExpectations.length} / ${REMOTE_SESSION_FIELD_LENGTH_LIMIT}`, measureLocation: ProgressMeasureLocation.top, "aria-label": `Progress - ${sessionExpectations === null || sessionExpectations === void 0 ? void 0 : sessionExpectations.length} / ${REMOTE_SESSION_FIELD_LENGTH_LIMIT}`, variant: getVariantSessionExpectations(), title: ' ', className: `pf-v6-u-mt-md kt-progress-bar`, id: "summary-progress-bar" })),
+            React.createElement(TextArea, { value: sessionExpectations, onChange: updateSessionExpectation, rows: 3, placeholder: "Please share anything that will help prepare for our meeting?", isRequired: true, "aria-label": "Preferred Time and Expectations for Remote Session" })),
         React.createElement("div", null,
             React.createElement("label", { className: "pf-v6-u-mt-md" },
                 React.createElement(Trans, null, "Describe the impact to you or the business"),
                 React.createElement("span", { className: "form-required", "aria-hidden": "true" }, "*")),
-            React.createElement(TextArea, { value: impact, onChange: updateImpact, rows: 3, placeholder: "Describe the user or financial impact.", isRequired: true, maxLength: REMOTE_SESSION_FIELD_LENGTH_LIMIT, "aria-label": "Describe the impact to you or the business" }),
-            React.createElement(Progress, { value: impact === null || impact === void 0 ? void 0 : impact.length, min: 0, max: REMOTE_SESSION_FIELD_LENGTH_LIMIT, size: ProgressSize.sm, label: `${impact === null || impact === void 0 ? void 0 : impact.length} / ${REMOTE_SESSION_FIELD_LENGTH_LIMIT}`, valueText: `${impact === null || impact === void 0 ? void 0 : impact.length} / ${REMOTE_SESSION_FIELD_LENGTH_LIMIT}`, measureLocation: ProgressMeasureLocation.top, "aria-label": `Progress - ${impact === null || impact === void 0 ? void 0 : impact.length} / ${REMOTE_SESSION_FIELD_LENGTH_LIMIT}`, variant: getVariantImpact(), title: ' ', className: `pf-v6-u-mt-md kt-progress-bar`, id: "summary-progress-bar" })),
+            React.createElement(TextArea, { value: impact, onChange: updateImpact, rows: 3, placeholder: "Describe the user or financial impact.", isRequired: true, "aria-label": "Describe the impact to you or the business" })),
         React.createElement("div", null,
             React.createElement("label", { className: "pf-v6-u-mt-md" },
                 React.createElement(Trans, null, "Remote session link (optional)")),

package/lib/esm/components/CaseEditView/Tabs/CaseActionPlan/CaseActionPlan.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseActionPlan.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseActionPlan/CaseActionPlan.tsx"],"names":[],"mappings":"AAYA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAQ/D,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,iBAAS,cAAc,CAAC,KAAK,EAAE,MAAM,qBAgIpC;kBAhIQ,cAAc;;;AAmIvB,eAAe,cAAc,CAAC"}
+{"version":3,"file":"CaseActionPlan.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseActionPlan/CaseActionPlan.tsx"],"names":[],"mappings":"AAYA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAQ/D,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,iBAAS,cAAc,CAAC,KAAK,EAAE,MAAM,qBA4HpC;kBA5HQ,cAAc;;;AA+HvB,eAAe,cAAc,CAAC"}

package/lib/esm/components/CaseEditView/Tabs/CaseActionPlan/CaseActionPlan.js

@@ -39,7 +39,8 @@ function CaseActionPlan(props) {
         }
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [actionPlan]);
-    const persistActionPlan = () => __awaiter(this, void 0, void 0, function* () {
+    const updateCase = (event) => __awaiter(this, void 0, void 0, function* () {
+        event.preventDefault();
         setIsUpdating(true);
         try {
             const caseDetails = { actionPlan: actionPlanState };
@@ -49,14 +50,10 @@ function CaseActionPlan(props) {
             setIsUpdating(false);
         }
         catch (e) {
-            caseUpdateError.showFieldError(e, t('Action plan'), persistActionPlan);
+            caseUpdateError.showError(e, t('Action plan failed to update'));
             setIsUpdating(false);
         }
     });
-    const updateCase = (event) => __awaiter(this, void 0, void 0, function* () {
-        event.preventDefault();
-        yield persistActionPlan();
-    });
     const discardActionPlan = (event) => {
         event.preventDefault();
         setActionPlan(actionPlan);

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseContactPhoneNumber.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseContactPhoneNumber.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseContactPhoneNumber.tsx"],"names":[],"mappings":"AAWA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAuC/D,wBAAgB,sBAAsB,sBAgYrC"}
+{"version":3,"file":"CaseContactPhoneNumber.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseContactPhoneNumber.tsx"],"names":[],"mappings":"AASA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAgB/D,wBAAgB,sBAAsB,sBAoYrC"}

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseContactPhoneNumber.js

@@ -7,7 +7,6 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { useApolloClient } from '@apollo/client/react';
 import { contacts } from '@cee-eng/hydrajs';
 import { InputGroupText, ValidatedOptions } from '@patternfly/react-core';
 import CheckIcon from '@patternfly/react-icons/dist/js/icons/check-icon';
@@ -15,7 +14,6 @@ import PencilAltIcon from '@patternfly/react-icons/dist/js/icons/pencil-alt-icon
 import TimesIcon from '@patternfly/react-icons/dist/js/icons/times-icon';
 import { getPhoneObj, PhoneInput, ToastNotification } from '@rh-support/components';
 import { GlobalMetadataStateContext, useCanEditCase } from '@rh-support/react-context';
-import { GET_ACCOUNT_CONTACTS } from '@rh-support/utils';
 import isEmpty from 'lodash/isEmpty';
 import isEqual from 'lodash/isEqual';
 import React, { useContext, useEffect, useState } from 'react';
@@ -24,43 +22,21 @@ import { PHONE_INSTRUCTION, PHONE_IS_NOT_VALID, PHONE_LINE_CANNOT_BE_EMPTY, PHON
 import { useCaseDispatch, useCaseSelector } from '../../../../context/CaseContext';
 import { useCaseUpdateErrorMessage } from '../../../../hooks/useCaseUpdateErrorMessage';
 import { PHONE_LIMIT } from '../../../../reducers/CaseConstNTypes';
-import { setCaseState, updateCaseDetails, updateCaseDetailsGraphQL } from '../../../../reducers/CaseReducer';
+import { setCaseState, updateCaseDetails } from '../../../../reducers/CaseReducer';
 import { ContactPhoneNumberPopOver } from '../../../CaseInformation/ContactPhoneNumberPopOver';
 import { removeAllChars, trimAndReplacePlus } from '../../../shared/utils';
 import { PDFContext } from '../../PDFContainer';
-function fetchContactBySSO(apolloClient, accountNumber, ssoUsername) {
-    return __awaiter(this, void 0, void 0, function* () {
-        var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l;
-        const { data } = yield apolloClient.query({
-            query: GET_ACCOUNT_CONTACTS,
-            variables: {
-                accountNumber: { eq: accountNumber },
-                contactsWhere: { SSOUserName__c: { eq: ssoUsername } },
-                first: 1,
-            },
-            fetchPolicy: 'network-only',
-        });
-        const response = data;
-        const contactNode = (_j = (_h = (_g = (_f = (_e = (_d = (_c = (_b = (_a = response === null || response === void 0 ? void 0 : response.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.RedHatSupportAccount) === null || _c === void 0 ? void 0 : _c.edges) === null || _d === void 0 ? void 0 : _d[0]) === null || _e === void 0 ? void 0 : _e.node) === null || _f === void 0 ? void 0 : _f.Contacts) === null || _g === void 0 ? void 0 : _g.edges) === null || _h === void 0 ? void 0 : _h[0]) === null || _j === void 0 ? void 0 : _j.node;
-        return {
-            phone: (_l = (_k = contactNode === null || contactNode === void 0 ? void 0 : contactNode.Phone) === null || _k === void 0 ? void 0 : _k.value) !== null && _l !== void 0 ? _l : '',
-        };
-    });
-}
 export function CaseContactPhoneNumber() {
     var _a;
-    const apolloClient = useApolloClient();
-    const { phoneCountryCode = '', phoneAreaCodePrefixLineNumber = '', caseNumber, contactSSOName, accountNumberRef, suppliedPhoneNumberVerified, isCaseOwnerUpdating, hasLoggedInUserConfirmedPhoneNumber, isCasePhoneUpdating, existingCaseDetails, } = useCaseSelector((state) => ({
+    const { phoneCountryCode = '', phoneAreaCodePrefixLineNumber = '', caseNumber, contactSSOName, suppliedPhoneNumberVerified, isCaseOwnerUpdating, hasLoggedInUserConfirmedPhoneNumber, isCasePhoneUpdating, } = useCaseSelector((state) => ({
         phoneCountryCode: state.caseDetails.phoneCountryCode || '',
         phoneAreaCodePrefixLineNumber: state.caseDetails.phoneAreaCodePrefixLineNumber || '',
         caseNumber: state.caseDetails.caseNumber,
         contactSSOName: state.caseDetails.contactSSOName,
-        accountNumberRef: state.caseDetails.accountNumberRef,
         suppliedPhoneNumberVerified: state.caseDetails.suppliedPhoneNumberVerified,
         isCaseOwnerUpdating: state.isCaseOwnerUpdating,
         hasLoggedInUserConfirmedPhoneNumber: state.hasLoggedInUserConfirmedPhoneNumber,
         isCasePhoneUpdating: state.isCasePhoneUpdating,
-        existingCaseDetails: state.caseDetails,
     }), isEqual);
     const { globalMetadataState: { loggedInUser }, } = useContext(GlobalMetadataStateContext);
     const canEditCase = useCanEditCase();
@@ -103,10 +79,8 @@ export function CaseContactPhoneNumber() {
         const phoneLine = (_a = getPhoneObj(localFullPhoneState)) === null || _a === void 0 ? void 0 : _a.phoneLine;
         const countryCode = (_b = getPhoneObj(localFullPhoneState)) === null || _b === void 0 ? void 0 : _b.countryCode;
         try {
-            yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, caseNumber, {
-                phoneCountryCode: countryCode,
-                phoneAreaCodePrefixLineNumber: phoneLine,
-            }, false, { existingCaseDetails });
+            // update case contact info
+            yield updateCaseDetails(caseDispatch, caseNumber, Object.assign(Object.assign({ phoneCountryCode: countryCode, phoneAreaCodePrefixLineNumber: phoneLine }, (contactSSOName === loggedInUser.data.ssoUsername && { suppliedPhoneNumberVerified: 'True' })), (!countryCode && !phoneLine && { clearPhoneNumber: true, suppliedPhoneNumberVerified: 'False' })));
             setIsSavedClicked(false);
             setCaseState(caseDispatch, { isCasePhoneUpdating: false });
             ToastNotification.addSuccessMessage(t(`Phone number has been successfully updated`));
@@ -128,7 +102,7 @@ export function CaseContactPhoneNumber() {
         catch (e) {
             setCaseState(caseDispatch, { isCasePhoneUpdating: false });
             setIsEditting(false);
-            caseUpdateError.showFieldError(e, t('Phone number'), onSave);
+            caseUpdateError.showError(e, t(`Phone number failed to update`));
         }
     });
     const onClear = () => __awaiter(this, void 0, void 0, function* () {
@@ -193,10 +167,6 @@ export function CaseContactPhoneNumber() {
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [suppliedPhoneNumberVerified]);
     useEffect(() => {
-        if (!isEmpty(phoneCountryCode) || !isEmpty(phoneAreaCodePrefixLineNumber)) {
-            setLocalFullPhoneState(phoneCountryCode + ' ' + phoneAreaCodePrefixLineNumber);
-            return;
-        }
         if (isEmpty(contactSSOName)) {
             setLocalFullPhoneState('');
             return;
@@ -210,17 +180,29 @@ export function CaseContactPhoneNumber() {
             if (contactSSOName === loggedInUser.data.ssoUsername) {
                 try {
                     setIsFetchingSSO(true);
-                    const loggedInUserContact = yield fetchContactBySSO(apolloClient, accountNumberRef, contactSSOName);
+                    const loggedInUserContact = yield (contacts === null || contacts === void 0 ? void 0 : contacts.getSFDCContactBySso(contactSSOName));
                     setIsFetchingSSO(false);
-                    const phoneLine = getPhoneObj(loggedInUserContact.phone).phoneLine || '';
-                    const countryCode = getPhoneObj(loggedInUserContact.phone).countryCode;
-                    _phoneAreaCodePrefixLineNumber = phoneLine;
-                    _phoneCountryCode = countryCode;
-                    _suppliedPhoneNumberVerified =
-                        isEqual(hasLoggedInUserConfirmedPhoneNumber, 'True') ||
-                            isEqual(hasLoggedInUserConfirmedPhoneNumber, 'Deferred')
-                            ? hasLoggedInUserConfirmedPhoneNumber
-                            : 'False';
+                    if (loggedInUserContact.supportPhoneAreaCodePrefixLineNumber) {
+                        // User has opened a case before and has phone and area code in her/his contact on SF
+                        _phoneAreaCodePrefixLineNumber = loggedInUserContact.supportPhoneAreaCodePrefixLineNumber;
+                        _phoneCountryCode = loggedInUserContact.supportPhoneCountryCode;
+                        _suppliedPhoneNumberVerified =
+                            isEqual(hasLoggedInUserConfirmedPhoneNumber, 'True') ||
+                                isEqual(hasLoggedInUserConfirmedPhoneNumber, 'Deferred')
+                                ? hasLoggedInUserConfirmedPhoneNumber
+                                : 'False';
+                    }
+                    else {
+                        const phoneLine = getPhoneObj(loggedInUserContact.phone).phoneLine || '';
+                        const countryCode = getPhoneObj(loggedInUserContact.phone).countryCode;
+                        _phoneAreaCodePrefixLineNumber = phoneLine;
+                        _phoneCountryCode = countryCode;
+                        _suppliedPhoneNumberVerified =
+                            isEqual(hasLoggedInUserConfirmedPhoneNumber, 'True') ||
+                                isEqual(hasLoggedInUserConfirmedPhoneNumber, 'Deferred')
+                                ? hasLoggedInUserConfirmedPhoneNumber
+                                : 'False';
+                    }
                 }
                 catch (_a) {
                     _phoneAreaCodePrefixLineNumber = '';
@@ -234,11 +216,18 @@ export function CaseContactPhoneNumber() {
                 // user is openning case for others (use is partner or red hatter)
                 try {
                     setIsFetchingSSO(true);
-                    const selectedContact = yield fetchContactBySSO(apolloClient, accountNumberRef, contactSSOName);
+                    const selectedContact = yield contacts.getSFDCContactBySso(contactSSOName);
                     setIsFetchingSSO(false);
-                    _phoneAreaCodePrefixLineNumber = getPhoneObj(selectedContact.phone).phoneLine || '';
-                    _phoneCountryCode = getPhoneObj(selectedContact.phone).countryCode || '';
-                    _suppliedPhoneNumberVerified = 'Deferred';
+                    if (selectedContact.supportPhoneAreaCodePrefixLineNumber) {
+                        _phoneAreaCodePrefixLineNumber = selectedContact.supportPhoneAreaCodePrefixLineNumber;
+                        _phoneCountryCode = selectedContact.supportPhoneCountryCode;
+                        _suppliedPhoneNumberVerified = 'Deferred';
+                    }
+                    else {
+                        _phoneAreaCodePrefixLineNumber = getPhoneObj(selectedContact.phone).phoneLine || '';
+                        _phoneCountryCode = getPhoneObj(selectedContact.phone).countryCode || '';
+                        _suppliedPhoneNumberVerified = 'Deferred';
+                    }
                 }
                 catch (e) {
                     _phoneAreaCodePrefixLineNumber = '';
@@ -263,9 +252,14 @@ export function CaseContactPhoneNumber() {
             setLocalFullPhoneState(checkingPlusInLocalFullPhone(_localFullPhone));
             setCaseState(caseDispatch, { isCasePhoneUpdating: false });
         });
-        initContactPhoneNumber();
+        if (isEmpty(phoneCountryCode) && isEmpty(phoneAreaCodePrefixLineNumber)) {
+            initContactPhoneNumber();
+        }
+        else {
+            setLocalFullPhoneState(phoneCountryCode + ' ' + phoneAreaCodePrefixLineNumber);
+        }
         // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [contactSSOName, phoneCountryCode, phoneAreaCodePrefixLineNumber]);
+    }, [contactSSOName]);
     return (React.createElement("div", { className: "form-group", style: { minWidth: '200px' } },
         React.createElement("h3", { className: `subheading subheading-sm ${isExportingPDF ? 'expand-input' : ''}` },
             React.createElement(Trans, null, "Case owner's phone number"),
@@ -281,7 +275,7 @@ export function CaseContactPhoneNumber() {
                         isCasePhoneUpdating, style: { display: isExportingPDF ? 'none' : '' } },
                     React.createElement(CheckIcon, null)),
                 React.createElement("button", { className: "btn btn-app btn-link", type: "button", onClick: onClear, "data-tracking-id": "case-details-page-supplied-phone-cancel", style: { display: isExportingPDF ? 'none' : '' }, disabled: isCaseOwnerUpdating || isCasePhoneUpdating, "aria-label": "Clear" },
-                    React.createElement(TimesIcon, { color: "#6A6E73" })))) : (React.createElement("button", { className: "btn btn-app btn-link", type: "button", onClick: () => setIsEditting(true), "data-tracking-id": "case-details-page-supplied-phone-edit", style: { display: isExportingPDF ? 'none' : '' }, "aria-label": "Edit", disabled: isCaseOwnerUpdating || isCasePhoneUpdating || canEditCase.isCaseNotEditable },
+                    React.createElement(TimesIcon, { color: "#6A6E73" })))) : (React.createElement("button", { className: "btn btn-app btn-link", type: "button", onClick: () => setIsEditting(true), "data-tracking-id": "case-details-page-supplied-phone-edit", style: { display: isExportingPDF ? 'none' : '' }, "aria-label": "Edit", disabled: isCaseOwnerUpdating || isCasePhoneUpdating },
                 React.createElement(PencilAltIcon, null)))),
         !invalid &&
             (localFullPhone === null || localFullPhone === void 0 ? void 0 : localFullPhone.length) <= PHONE_LIMIT &&

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseDetailsManagement.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseDetailsManagement.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseDetailsManagement.tsx"],"names":[],"mappings":"AAGA,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAI5D,OAAO,KAA0C,MAAM,OAAO,CAAC;AAE/D,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAsBvD,UAAU,MAAO,SAAQ,gBAAgB;IACrC,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,mBAAmB,CAAC;IAChC,MAAM,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;CAClD;AAED,MAAM,CAAC,OAAO,UAAU,qBAAqB,CAAC,KAAK,EAAE,MAAM,qBAgI1D"}
+{"version":3,"file":"CaseDetailsManagement.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseDetailsManagement.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAG5D,OAAO,KAA+B,MAAM,OAAO,CAAC;AACpD,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAkBvD,UAAU,MAAO,SAAQ,gBAAgB;IACrC,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,mBAAmB,CAAC;IAChC,MAAM,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;CAClD;AAED,MAAM,CAAC,OAAO,UAAU,qBAAqB,CAAC,KAAK,EAAE,MAAM,qBAgE1D"}