@rh-support/troubleshoot 2.6.358 → 2.6.361

package/lib/esm/hooks/useCaseComments/types.d.ts

@@ -29,8 +29,13 @@ export interface ICaseCommentNode {
 export interface ICaseCommentEdge {
     node: ICaseCommentNode;
 }
+export interface IPageInfo {
+    hasNextPage: boolean;
+    endCursor: string | null;
+}
 export interface ICaseCommentsConnection {
     edges: ICaseCommentEdge[];
+    pageInfo?: IPageInfo;
 }
 export interface IGetCaseCommentsQueryResponse {
     redhat_support_uiapi: {
@@ -53,6 +58,7 @@ export interface ICaseCommentsVariables {
         order: 'ASC' | 'DESC';
     }>;
     first?: number;
+    after?: string;
 }
 export interface IUseCaseCommentsOptions {
     caseId: string;
@@ -63,6 +69,8 @@ export interface IUseCaseCommentsOptions {
     first?: number;
     /** When true, only Public comments are fetched (external / customer users). */
     publicOnly?: boolean;
+    /** Cursor for pagination — pass to resume from a previous page. */
+    after?: string;
 }
 export interface ICreateCaseCommentInput {
     Case__c: string;

package/lib/esm/hooks/useCaseComments/types.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"types.d.ts","sourceRoot":"","sources":["../../../../src/hooks/useCaseComments/types.ts"],"names":[],"mappings":"AAAA,MAAM,WAAW,sBAAsB;IACnC,KAAK,EAAE,MAAM,GAAG,IAAI,CAAC;CACxB;AAED,MAAM,WAAW,uBAAuB;IACpC,KAAK,EAAE,OAAO,GAAG,IAAI,CAAC;CACzB;AAED,MAAM,WAAW,wBAAwB;IACrC,KAAK,EAAE,MAAM,GAAG,IAAI,CAAC;IACrB,YAAY,EAAE,MAAM,GAAG,IAAI,CAAC;CAC/B;AAED,MAAM,WAAW,qBAAqB;IAClC,IAAI,EAAE,sBAAsB,CAAC;CAChC;AAED,MAAM,WAAW,0BAA0B;IACvC,IAAI,EAAE,sBAAsB,CAAC;CAChC;AAED,MAAM,WAAW,gBAAgB;IAC7B,EAAE,EAAE,MAAM,CAAC;IACX,IAAI,EAAE,sBAAsB,CAAC;IAC7B,OAAO,EAAE,sBAAsB,CAAC;IAChC,SAAS,EAAE,qBAAqB,CAAC;IACjC,aAAa,EAAE,uBAAuB,CAAC;IACvC,cAAc,EAAE,uBAAuB,CAAC;IACxC,gBAAgB,EAAE,sBAAsB,CAAC;IACzC,aAAa,EAAE,wBAAwB,CAAC;IACxC,cAAc,EAAE,0BAA0B,CAAC;IAC3C,WAAW,EAAE,sBAAsB,CAAC;CACvC;AAED,MAAM,WAAW,gBAAgB;IAC7B,IAAI,EAAE,gBAAgB,CAAC;CAC1B;AAED,MAAM,WAAW,SAAS;IACtB,WAAW,EAAE,OAAO,CAAC;IACrB,SAAS,EAAE,MAAM,GAAG,IAAI,CAAC;CAC5B;AAED,MAAM,WAAW,uBAAuB;IACpC,KAAK,EAAE,gBAAgB,EAAE,CAAC;IAC1B,QAAQ,CAAC,EAAE,SAAS,CAAC;CACxB;AAED,MAAM,WAAW,6BAA6B;IAC1C,oBAAoB,EAAE;QAClB,KAAK,EAAE;YACH,2BAA2B,EAAE,uBAAuB,CAAC;SACxD,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,mBAAmB;IAChC,OAAO,EAAE;QAAE,EAAE,EAAE,MAAM,CAAA;KAAE,CAAC;IACxB,aAAa,CAAC,EAAE;QAAE,EAAE,EAAE,MAAM,CAAA;KAAE,CAAC;CAClC;AAED,MAAM,WAAW,sBAAsB;IACnC,MAAM,EAAE,mBAAmB,CAAC;IAC5B,OAAO,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE;QAAE,KAAK,EAAE,KAAK,GAAG,MAAM,CAAA;KAAE,CAAC,CAAC;IACpD,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,KAAK,CAAC,EAAE,MAAM,CAAC;CAClB;AAED,MAAM,WAAW,uBAAuB;IACpC,MAAM,EAAE,MAAM,CAAC;IACf,IAAI,CAAC,EAAE,OAAO,CAAC;IACf,OAAO,CAAC,EAAE,MAAM,CAAC,MAAM,EAAE;QAAE,KAAK,EAAE,KAAK,GAAG,MAAM,CAAA;KAAE,CAAC,CAAC;IACpD,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,+EAA+E;IAC/E,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,mEAAmE;IACnE,KAAK,CAAC,EAAE,MAAM,CAAC;CAClB;AAED,MAAM,WAAW,uBAAuB;IACpC,OAAO,EAAE,MAAM,CAAC;IAChB,OAAO,EAAE,MAAM,CAAC;IAChB,aAAa,EAAE,MAAM,CAAC;IACtB,cAAc,CAAC,EAAE,OAAO,CAAC;CAC5B;AAED,MAAM,WAAW,2BAA2B;IACxC,YAAY,EAAE,uBAAuB,CAAC;CACzC;AAED,MAAM,WAAW,0BAA0B;IACvC,oBAAoB,EAAE;QAClB,oBAAoB,EAAE;YAClB,mBAAmB,EAAE;gBACjB,EAAE,EAAE,MAAM,CAAC;aACd,CAAC;SACL,CAAC;KACL,CAAC;CACL"}

package/lib/esm/hooks/useCaseComments/useCaseComments.d.ts

@@ -1,17 +1,26 @@
 import { ICaseComment } from '@cee-eng/hydrajs/@types/api/public/case';
 import { IUseCaseCommentsOptions } from './types';
-interface IUseCaseCommentsReturn {
+export interface IUseCaseCommentsReturn {
     comments: ICaseComment[];
     loading: boolean;
     error: Error | undefined;
     refetch: () => Promise<unknown>;
+    fetchMore: () => Promise<unknown>;
+    hasNextPage: boolean;
+    isLoadingMore: boolean;
+    loadMoreError: boolean;
+    loadMoreRetryCount: number;
+    retryLoadMore: () => Promise<unknown>;
 }
 /**
  * Fetches case comments from the Salesforce GraphQL API for a given case ID.
  * Supports custom sort ordering and pagination clamping (1–2000 records).
  * External / customer users (no VIEW_PRIVATE_COMMENT) only receive Public comments.
  * Returns mapped ICaseComment[] along with loading, error, and refetch handles.
+ *
+ * Pagination uses Apollo's fetchMore; pages accumulate in the cache via
+ * relayStylePagination. nextFetchPolicy returns 'cache-first' after the first
+ * result so cache-and-network does not refetch and overwrite merged pages.
  */
-export declare function useCaseComments({ caseId, skip, orderBy, first, publicOnly, }: IUseCaseCommentsOptions): IUseCaseCommentsReturn;
-export {};
+export declare function useCaseComments({ caseId, skip, orderBy, first, publicOnly, after, }: IUseCaseCommentsOptions): IUseCaseCommentsReturn;
 //# sourceMappingURL=useCaseComments.d.ts.map

package/lib/esm/hooks/useCaseComments/useCaseComments.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"useCaseComments.d.ts","sourceRoot":"","sources":["../../../../src/hooks/useCaseComments/useCaseComments.ts"],"names":[],"mappings":"AAEA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AAOvE,OAAO,EAAuB,uBAAuB,EAAE,MAAM,SAAS,CAAC;AAEvE,MAAM,WAAW,sBAAsB;IACnC,QAAQ,EAAE,YAAY,EAAE,CAAC;IACzB,OAAO,EAAE,OAAO,CAAC;IACjB,KAAK,EAAE,KAAK,GAAG,SAAS,CAAC;IACzB,OAAO,EAAE,MAAM,OAAO,CAAC,OAAO,CAAC,CAAC;IAChC,SAAS,EAAE,MAAM,OAAO,CAAC,OAAO,CAAC,CAAC;IAClC,WAAW,EAAE,OAAO,CAAC;IACrB,aAAa,EAAE,OAAO,CAAC;IACvB,aAAa,EAAE,OAAO,CAAC;IACvB,kBAAkB,EAAE,MAAM,CAAC;IAC3B,aAAa,EAAE,MAAM,OAAO,CAAC,OAAO,CAAC,CAAC;CACzC;AAgBD;;;;;;;;;GASG;AACH,wBAAgB,eAAe,CAAC,EAC5B,MAAM,EACN,IAAI,EACJ,OAAO,EACP,KAAK,EACL,UAAU,EACV,KAAK,GACR,EAAE,uBAAuB,GAAG,sBAAsB,CA4GlD"}

package/lib/esm/hooks/useCaseComments/useCaseComments.js

@@ -1,11 +1,13 @@
+import { NetworkStatus } from '@apollo/client/core';
 import { useQuery } from '@apollo/client/react';
 import { ability, CaseDiscussionFields, resourceActions, resources } from '@rh-support/user-permissions';
 import clamp from 'lodash/clamp';
-import { useMemo } from 'react';
+import { useCallback, useMemo, useRef, useState } from 'react';
 import { GET_CASE_COMMENTS } from './caseCommentsQuery';
 import { mapCaseCommentsResponse } from './mapCaseComment';
 const MAX_FIRST = 2000;
 const MIN_FIRST = 1;
+const DEFAULT_PAGE_SIZE = 20;
 function buildCaseCommentsFilter(caseId, publicOnly) {
     if (publicOnly) {
         return {
@@ -20,19 +22,92 @@ function buildCaseCommentsFilter(caseId, publicOnly) {
  * Supports custom sort ordering and pagination clamping (1–2000 records).
  * External / customer users (no VIEW_PRIVATE_COMMENT) only receive Public comments.
  * Returns mapped ICaseComment[] along with loading, error, and refetch handles.
+ *
+ * Pagination uses Apollo's fetchMore; pages accumulate in the cache via
+ * relayStylePagination. nextFetchPolicy returns 'cache-first' after the first
+ * result so cache-and-network does not refetch and overwrite merged pages.
  */
-export function useCaseComments({ caseId, skip, orderBy, first, publicOnly, }) {
+export function useCaseComments({ caseId, skip, orderBy, first, publicOnly, after, }) {
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k;
     const canSeePrivateComments = ability.can(resourceActions.PATCH, resources.CASE_COMMENTS, CaseDiscussionFields.VIEW_PRIVATE_COMMENT);
     const shouldFilterPublicOnly = publicOnly !== null && publicOnly !== void 0 ? publicOnly : !canSeePrivateComments;
-    const { data, loading, error, refetch } = useQuery(GET_CASE_COMMENTS, {
-        variables: {
-            filter: buildCaseCommentsFilter(caseId, shouldFilterPublicOnly),
-            orderBy: orderBy !== null && orderBy !== void 0 ? orderBy : { LastModifiedDate: { order: 'DESC' } },
-            first: clamp(first !== null && first !== void 0 ? first : MAX_FIRST, MIN_FIRST, MAX_FIRST),
-        },
+    const clampedFirst = clamp(first !== null && first !== void 0 ? first : DEFAULT_PAGE_SIZE, MIN_FIRST, MAX_FIRST);
+    const { data, loading, error, refetch, fetchMore: apolloFetchMore, networkStatus, } = useQuery(GET_CASE_COMMENTS, {
+        variables: Object.assign({ filter: buildCaseCommentsFilter(caseId, shouldFilterPublicOnly), orderBy: orderBy !== null && orderBy !== void 0 ? orderBy : { LastModifiedDate: { order: 'DESC' } }, first: clampedFirst }, (after ? { after } : {})),
         skip: skip || !caseId,
         fetchPolicy: 'cache-and-network',
+        nextFetchPolicy(_currentFetchPolicy, { reason }) {
+            if (reason === 'variables-changed') {
+                return 'cache-and-network';
+            }
+            return 'cache-first';
+        },
+        notifyOnNetworkStatusChange: true,
     });
+    const [loadMoreError, setLoadMoreError] = useState(false);
+    const [loadMoreRetryCount, setLoadMoreRetryCount] = useState(0);
+    const fetchLockRef = useRef(false);
+    const pageInfo = (_c = (_b = (_a = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.RedHatSupportCaseComment__c) === null || _c === void 0 ? void 0 : _c.pageInfo;
+    const hasNextPage = (_d = pageInfo === null || pageInfo === void 0 ? void 0 : pageInfo.hasNextPage) !== null && _d !== void 0 ? _d : false;
+    const endCursor = (_e = pageInfo === null || pageInfo === void 0 ? void 0 : pageInfo.endCursor) !== null && _e !== void 0 ? _e : null;
+    const isLoadingMore = networkStatus === NetworkStatus.fetchMore;
     const comments = useMemo(() => mapCaseCommentsResponse(data), [data]);
-    return { comments, loading, error, refetch };
+    // DEBUG: track every render of the hook
+    const edgeCount = (_k = (_j = (_h = (_g = (_f = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _f === void 0 ? void 0 : _f.query) === null || _g === void 0 ? void 0 : _g.RedHatSupportCaseComment__c) === null || _h === void 0 ? void 0 : _h.edges) === null || _j === void 0 ? void 0 : _j.length) !== null && _k !== void 0 ? _k : 0;
+    console.log('[useCaseComments] render', {
+        networkStatus,
+        loading,
+        isLoadingMore,
+        hasNextPage,
+        endCursor: endCursor === null || endCursor === void 0 ? void 0 : endCursor.slice(0, 20),
+        edgeCount,
+        commentsMapped: comments.length,
+        fetchLocked: fetchLockRef.current,
+    });
+    const fetchMore = useCallback(() => {
+        if (fetchLockRef.current || !hasNextPage || !endCursor) {
+            console.log('[useCaseComments] fetchMore SKIPPED', {
+                fetchLocked: fetchLockRef.current,
+                hasNextPage,
+                endCursor: !!endCursor,
+            });
+            return Promise.resolve();
+        }
+        fetchLockRef.current = true;
+        setLoadMoreError(false);
+        console.log('[useCaseComments] fetchMore START', { endCursor: endCursor === null || endCursor === void 0 ? void 0 : endCursor.slice(0, 20) });
+        return apolloFetchMore({
+            variables: { after: endCursor },
+        })
+            .then(() => {
+            console.log('[useCaseComments] fetchMore SUCCESS');
+            setLoadMoreRetryCount(0);
+            setLoadMoreError(false);
+        })
+            .catch((err) => {
+            console.log('[useCaseComments] fetchMore ERROR', err === null || err === void 0 ? void 0 : err.message);
+            setLoadMoreError(true);
+            setLoadMoreRetryCount((prev) => prev + 1);
+        })
+            .finally(() => {
+            fetchLockRef.current = false;
+        });
+    }, [hasNextPage, endCursor, apolloFetchMore]);
+    const retryLoadMore = useCallback(() => {
+        setLoadMoreError(false);
+        fetchLockRef.current = false;
+        return fetchMore();
+    }, [fetchMore]);
+    return {
+        comments,
+        loading,
+        error,
+        refetch,
+        fetchMore,
+        hasNextPage,
+        isLoadingMore,
+        loadMoreError,
+        loadMoreRetryCount,
+        retryLoadMore,
+    };
 }

package/lib/esm/hooks/useCaseHistory.d.ts

@@ -1,5 +1,5 @@
 import { type TypedDocumentNode } from '@apollo/client';
-import type { ICaseHistoryItem, IGetCaseHistoryData, IGetCaseHistoryVars } from '../models/caseHistory';
+import type { CaseHistorySortOrder, ICaseHistoryItem, IGetCaseHistoryData, IGetCaseHistoryVars } from '../models/caseHistory';
 /**
  * OldValue/NewValue use inline fragments with aliased fields (e.g. `stringValue: value`).
  * These aliases produce the property names that `extractStringValue` checks against.
@@ -21,6 +21,6 @@ interface UseCaseHistoryResult {
     loading: boolean;
     error: Error | undefined;
 }
-export declare function useCaseHistory(caseId: string | undefined, first?: number): UseCaseHistoryResult;
+export declare function useCaseHistory(caseId: string | undefined, isViewerInternal?: boolean, sortOrder?: CaseHistorySortOrder, first?: number): UseCaseHistoryResult;
 export {};
 //# sourceMappingURL=useCaseHistory.d.ts.map

package/lib/esm/hooks/useCaseHistory.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"useCaseHistory.d.ts","sourceRoot":"","sources":["../../../src/hooks/useCaseHistory.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,KAAK,iBAAiB,EAAO,MAAM,gBAAgB,CAAC;AAI7D,OAAO,KAAK,EACR,oBAAoB,EAEpB,gBAAgB,EAChB,mBAAmB,EACnB,mBAAmB,EACtB,MAAM,uBAAuB,CAAC;AAG/B;;;;;;;;;;;;;;GAcG;AACH,eAAO,MAAM,gBAAgB,EAAE,iBAAiB,CAAC,mBAAmB,EAAE,mBAAmB,CAiExF,CAAC;AAEF,UAAU,oBAAoB;IAC1B,YAAY,EAAE,gBAAgB,EAAE,CAAC;IACjC,OAAO,EAAE,OAAO,CAAC;IACjB,KAAK,EAAE,KAAK,GAAG,SAAS,CAAC;CAC5B;AAED,wBAAgB,cAAc,CAC1B,MAAM,EAAE,MAAM,GAAG,SAAS,EAC1B,gBAAgB,UAAO,EACvB,SAAS,GAAE,oBAA6B,EACxC,KAAK,SAAO,GACb,oBAAoB,CAqBtB"}

package/lib/esm/hooks/useCaseHistory.js

@@ -1,7 +1,7 @@
 import { gql } from '@apollo/client';
 import { useQuery } from '@apollo/client/react';
 import { useMemo } from 'react';
-import { filterSfdcIdEntries, normalizeNodeToHistoryItem } from '../utils/caseHistoryUtils';
+import { filterInternalOnlyEntries, filterSfdcIdEntries, normalizeNodeToHistoryItem } from '../utils/caseHistoryUtils';
 /**
  * OldValue/NewValue use inline fragments with aliased fields (e.g. `stringValue: value`).
  * These aliases produce the property names that `extractStringValue` checks against.
@@ -18,10 +18,14 @@ import { filterSfdcIdEntries, normalizeNodeToHistoryItem } from '../utils/caseHi
  * histories while staying well within the SF API limit.
  */
 export const GET_CASE_HISTORY = gql `
-    query GetCaseHistory($caseId: ID!, $first: Int = 2000) {
+    query GetCaseHistory(
+        $caseId: ID!
+        $first: Int = 2000
+        $orderBy: RedHatSupportCaseHistory_OrderBy = { CreatedDate: { order: DESC } }
+    ) {
         redhat_support_uiapi {
             query {
-                RedHatSupportCaseHistory(first: $first, where: { CaseId: { eq: $caseId } }) {
+                RedHatSupportCaseHistory(first: $first, where: { CaseId: { eq: $caseId } }, orderBy: $orderBy) {
                     edges {
                         node {
                             Id
@@ -79,9 +83,13 @@ export const GET_CASE_HISTORY = gql `
         }
     }
 `;
-export function useCaseHistory(caseId, first = 2000) {
+export function useCaseHistory(caseId, isViewerInternal = true, sortOrder = 'DESC', first = 2000) {
     const { data, loading, error } = useQuery(GET_CASE_HISTORY, {
-        variables: { caseId: caseId || '', first },
+        variables: {
+            caseId: caseId || '',
+            first,
+            orderBy: { CreatedDate: { order: sortOrder } },
+        },
         // Empty string = no case selected; skip avoids a wasted network request.
         skip: !caseId,
         // Shows cached data immediately while revalidating, avoiding a loading flash on re-visits.
@@ -92,7 +100,8 @@ export function useCaseHistory(caseId, first = 2000) {
         const edges = (_c = (_b = (_a = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.RedHatSupportCaseHistory) === null || _c === void 0 ? void 0 : _c.edges;
         if (!edges)
             return [];
-        return filterSfdcIdEntries(edges).map(normalizeNodeToHistoryItem);
-    }, [data]);
+        const normalized = filterSfdcIdEntries(edges).map(normalizeNodeToHistoryItem);
+        return isViewerInternal ? normalized : filterInternalOnlyEntries(normalized);
+    }, [data, isViewerInternal]);
     return { historyItems, loading, error };
 }

package/lib/esm/hooks/useCaseUpdateErrorMessage.d.ts

@@ -1,4 +1,12 @@
+export type CaseUpdateErrorContent = {
+    title: string;
+    message: string;
+    onRetry?: () => unknown;
+};
+export declare function getErrorStatusCode(error: unknown): number;
+export declare function isGenericNetworkError(error: unknown): boolean;
 export declare function useCaseUpdateErrorMessage(): {
-    showError: (e: any, fallbackMessage: string) => void;
+    showError: (e: unknown, fallbackOrContent: string | CaseUpdateErrorContent) => void;
+    showFieldError: (e: unknown, fieldName: string, onRetry?: () => unknown) => void;
 };
 //# sourceMappingURL=useCaseUpdateErrorMessage.d.ts.map

package/lib/esm/hooks/useCaseUpdateErrorMessage.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"useCaseUpdateErrorMessage.d.ts","sourceRoot":"","sources":["../../../src/hooks/useCaseUpdateErrorMessage.tsx"],"names":[],"mappings":"AAQA,MAAM,MAAM,sBAAsB,GAAG;IACjC,KAAK,EAAE,MAAM,CAAC;IACd,OAAO,EAAE,MAAM,CAAC;IAChB,OAAO,CAAC,EAAE,MAAM,OAAO,CAAC;CAC3B,CAAC;AA8BF,wBAAgB,kBAAkB,CAAC,KAAK,EAAE,OAAO,GAAG,MAAM,CAsBzD;AAOD,wBAAgB,qBAAqB,CAAC,KAAK,EAAE,OAAO,GAAG,OAAO,CAK7D;AAED,wBAAgB,yBAAyB;mBAgCf,OAAO,qBAAqB,MAAM,GAAG,sBAAsB;wBA2CtD,OAAO,aAAa,MAAM,YAAY,MAAM,OAAO;EAYjF"}

package/lib/esm/hooks/useCaseUpdateErrorMessage.js

@@ -1,27 +1,114 @@
-import { formattedApiErrorMessage, getDirectErrorMessage, ToastNotification } from '@rh-support/components';
+import { AlertActionLink } from '@patternfly/react-core';
+import { getDirectErrorMessage, ToastNotification } from '@rh-support/components';
+import React from 'react';
 import { useTranslation } from 'react-i18next';
+const PICKLIST_VALIDATION_PATTERN = /is not a valid active picklist value/i;
+const CASE_GROUP_REQUIRED_PATTERN = /group.*required|required.*group/i;
+function isCaseUpdateErrorContent(value) {
+    return typeof value === 'object' && value !== null && 'title' in value && 'message' in value;
+}
+/**
+ * Extracts the raw error string from a GraphQL or REST error object,
+ * checking common shapes (ApolloError, plain Error, API response).
+ */
+function extractRawMessage(e) {
+    if (!e || typeof e !== 'object')
+        return '';
+    const err = e;
+    const graphQLErrors = err.graphQLErrors;
+    if (Array.isArray(graphQLErrors) && graphQLErrors.length > 0) {
+        return graphQLErrors.map((g) => g.message || '').join('; ');
+    }
+    const errors = err.errors;
+    if (Array.isArray(errors) && errors.length > 0) {
+        return errors.map((g) => g.message || '').join('; ');
+    }
+    return [err.message, err.detailMessage, err.statusText, err.responseText]
+        .filter((v) => typeof v === 'string' && v.length > 0)
+        .join(' ')
+        .trim();
+}
+export function getErrorStatusCode(error) {
+    var _a, _b, _c, _d, _e, _f;
+    if (!error || typeof error !== 'object') {
+        return parseStatusFromMessage(String(error !== null && error !== void 0 ? error : ''));
+    }
+    const e = error;
+    const fromCode = Number.parseInt(String((_b = (_a = e.code) !== null && _a !== void 0 ? _a : e.status) !== null && _b !== void 0 ? _b : ''), 10);
+    if (fromCode) {
+        return fromCode;
+    }
+    const fromNetwork = Number.parseInt(String((_f = (_d = (_c = e.networkError) === null || _c === void 0 ? void 0 : _c.statusCode) !== null && _d !== void 0 ? _d : (_e = e.networkError) === null || _e === void 0 ? void 0 : _e.status) !== null && _f !== void 0 ? _f : ''), 10);
+    if (fromNetwork) {
+        return fromNetwork;
+    }
+    return parseStatusFromMessage(String(e.message || ''));
+}
+function parseStatusFromMessage(message) {
+    const match = message.match(/status code\s+(\d+)/i);
+    return match ? Number.parseInt(match[1], 10) : 0;
+}
+export function isGenericNetworkError(error) {
+    const message = typeof error === 'string' ? error : String((error === null || error === void 0 ? void 0 : error.message) || '');
+    return /Response not successful|Failed to fetch|Network request failed|NetworkError when attempting to fetch|Received status code\s+\d+/i.test(message);
+}
 export function useCaseUpdateErrorMessage() {
     const { t } = useTranslation();
-    const showError = (e, fallbackMessage) => {
-        const errorCode = Number.parseInt((e === null || e === void 0 ? void 0 : e.code) || (e === null || e === void 0 ? void 0 : e.status)) || 0;
-        const hasSpecificHandler = errorCode === 500 || errorCode === 403;
-        if (hasSpecificHandler) {
-            const errorMessage = formattedApiErrorMessage(e, {
-                '500': { title: t('There was a problem with your request'), message: t(fallbackMessage) },
-                '403': {
-                    title: t('There was a problem with your request'),
-                    message: t('You are not authorized to update this case.'),
-                },
-            });
-            ToastNotification.addDangerMessage(errorMessage);
+    const showDesignedError = (content) => {
+        ToastNotification.addDangerMessage(content.title, content.message, {
+            closeOnClick: false,
+            actionLinks: (closeToast) => (React.createElement(React.Fragment, null,
+                React.createElement(AlertActionLink, { "data-tracking-id": "case-update-error-try-again", onClick: () => {
+                        closeToast === null || closeToast === void 0 ? void 0 : closeToast();
+                        if (content.onRetry) {
+                            void content.onRetry();
+                        }
+                        else {
+                            window.location.reload();
+                        }
+                    } }, t('Try again')),
+                React.createElement(AlertActionLink, { "data-tracking-id": "case-update-error-refresh", onClick: () => window.location.reload() }, t('Refresh the page')))),
+        });
+    };
+    const showError = (e, fallbackOrContent) => {
+        const errorCode = getErrorStatusCode(e);
+        const rawMessage = extractRawMessage(e);
+        if (errorCode === 403) {
+            ToastNotification.addDangerMessage(t('There was a problem with your request'), t('You are not authorized to update this case.'));
+            return;
+        }
+        if (PICKLIST_VALIDATION_PATTERN.test(rawMessage)) {
+            ToastNotification.addDangerMessage(t('The value you selected is no longer valid. Please choose a different option and try again.'));
+            return;
+        }
+        if (CASE_GROUP_REQUIRED_PATTERN.test(rawMessage)) {
+            ToastNotification.addDangerMessage(t('Case Group is required for this account and cannot be removed.'));
+            return;
+        }
+        if (isCaseUpdateErrorContent(fallbackOrContent)) {
+            showDesignedError(fallbackOrContent);
+            return;
+        }
+        if (errorCode === 500 || isGenericNetworkError(e)) {
+            ToastNotification.addDangerMessage(fallbackOrContent);
             return;
         }
         const directMessage = getDirectErrorMessage(e);
-        if (directMessage) {
+        if (directMessage && !isGenericNetworkError(directMessage)) {
             ToastNotification.addDangerMessage(directMessage);
             return;
         }
-        ToastNotification.addDangerMessage(fallbackMessage);
+        ToastNotification.addDangerMessage(fallbackOrContent);
+    };
+    const showFieldError = (e, fieldName, onRetry) => {
+        const field = t(fieldName);
+        showError(e, {
+            title: t('{{field}} update failed', { field }),
+            message: t('{{field}} could not be updated. Please try again or refresh the page and try once more.', {
+                field,
+            }),
+            onRetry,
+        });
     };
-    return { showError };
+    return { showError, showFieldError };
 }

package/lib/esm/models/caseHistory.d.ts

@@ -47,9 +47,15 @@ export interface IGetCaseHistoryData {
         };
     };
 }
+export type CaseHistorySortOrder = 'ASC' | 'DESC';
 export interface IGetCaseHistoryVars {
     caseId: string;
     first?: number;
+    orderBy?: {
+        CreatedDate: {
+            order: CaseHistorySortOrder;
+        };
+    };
 }
 /**
  * Normalized representation of a single Salesforce case history entry.

package/lib/esm/models/caseHistory.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseDiscussionTabReducer.d.ts

@@ -48,7 +48,8 @@ export declare const setSort: (dispatch: DiscussionsReducerDispatchType, sort: I
 export declare const setReplyingTo: (dispatch: DiscussionsReducerDispatchType, author: string, commentId: string, timestamp: string) => void;
 export declare const clearReplyingTo: (dispatch: DiscussionsReducerDispatchType) => void;
 export declare const setFilter: (dispatch: DiscussionsReducerDispatchType, selected: string[], discussionFiltersListState: IFilter[]) => void;
-export declare const setDiscussions: (dispatch: DiscussionsReducerDispatchType, comments: ICaseComment[], chats: ICaseChat[], attachments: IAttachment[], feedbacks: ICommentFeedback[], trackerUpdates: Partial<unknown[]>, discussionFiltersListState: IFilter[], canSeeExternalTracker: boolean, canSeeChat: boolean, canSeeAttachments: boolean) => void;
+export declare const setDiscussions: (dispatch: DiscussionsReducerDispatchType, comments: ICaseComment[], chats: ICaseChat[], attachments: IAttachment[], feedbacks: ICommentFeedback[], trackerUpdates: Partial<unknown[]>, discussionFiltersListState: IFilter[], canSeeExternalTracker: boolean, canSeeChat: boolean, canSeeAttachments: boolean, sort?: ISort) => void;
+export declare const appendNewComments: (dispatch: DiscussionsReducerDispatchType, allComments: ICaseComment[], existingDiscussions: IDiscussion[], feedbacks: ICommentFeedback[], sort?: ISort) => void;
 export declare const updateAttacmentsAfterRemoval: (dispatch: DiscussionsReducerDispatchType, uuid_removed: string, allDiscussions: IDiscussion[], discussionFiltersListState: IFilter[]) => void;
 export declare const updateCommentStateFeedback: (dispatch: DiscussionsReducerDispatchType, comment_id: string, newFeedback: any, allDiscussions: IDiscussion[]) => Promise<void>;
 export declare const updateAttachment: (dispatch: DiscussionsReducerDispatchType, uuid: string, newAttachment: any, allDiscussions: IDiscussion[]) => void;

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package/lib/esm/reducers/CaseDiscussionTabReducer.js

@@ -92,7 +92,7 @@ export const discussionReducer = (state, action) => {
     }
 };
 export const setSort = (dispatch, sort, allDiscussions) => {
-    const sortedDiscussions = orderBy(allDiscussions, 'last_modified_date', sort.sortOrder);
+    const sortedDiscussions = orderBy(allDiscussions, ['last_modified_date', (d) => { var _a; return (_a = d.item.id) !== null && _a !== void 0 ? _a : ''; }], [sort.sortOrder, sort.sortOrder]);
     dispatch({
         type: DiscussionsConstants.updateDiscussionState,
         payload: { sort, allDiscussions: sortedDiscussions },
@@ -135,11 +135,12 @@ export const setDiscussions = (dispatch, comments, chats, attachments, feedbacks
 trackerUpdates, discussionFiltersListState, 
 // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
 // canSeeExternalTracker: boolean,
-canSeeExternalTracker, canSeeChat, canSeeAttachments) => {
+canSeeExternalTracker, canSeeChat, canSeeAttachments, sort) => {
     // set all discussions state
     // we need to transform discussions item because:
     // - last_modified_date is needed for sort and field name is different in different discussion types
     // - discussionType is needed for filter different types
+    var _a, _b;
     const allChats = (chats || []).map((chat) => ({
         item: Object.assign(Object.assign({}, chat), { end_time: chat.endTime || chat.startTime }),
         last_modified_date: chat.endTime || chat.startTime,
@@ -171,7 +172,7 @@ canSeeExternalTracker, canSeeChat, canSeeAttachments) => {
     // TODO: Uncomment when External Trackers has a functioning GraphQL endpoint
     // const allDiscussions: IDiscussion[] = [...allComments, ...allChats, ...allAttachments, ...allExternalTrackers];
     const allDiscussions = [...allComments, ...allChats, ...allAttachments];
-    const sortedAllDiscussions = orderBy(allDiscussions, 'last_modified_date', 'desc');
+    const sortedAllDiscussions = orderBy(allDiscussions, ['last_modified_date', (d) => { var _a; return (_a = d.item.id) !== null && _a !== void 0 ? _a : ''; }], [(_a = sort === null || sort === void 0 ? void 0 : sort.sortOrder) !== null && _a !== void 0 ? _a : 'desc', (_b = sort === null || sort === void 0 ? void 0 : sort.sortOrder) !== null && _b !== void 0 ? _b : 'desc']);
     //set filter dropdown state
     // when we don't have any result for a discussion type, in filter options dropdown list, we make that type disable
     discussionFiltersListState.forEach((filter) => {
@@ -204,6 +205,27 @@ canSeeExternalTracker, canSeeChat, canSeeAttachments) => {
         },
     });
 };
+export const appendNewComments = (dispatch, allComments, existingDiscussions, feedbacks, sort) => {
+    var _a;
+    const existingCommentIds = new Set(existingDiscussions.filter((d) => d.discussionType === DiscussionType.COMMENT).map((d) => d.item.id));
+    const newComments = allComments.filter((comment) => !comment.isDraft && !existingCommentIds.has(comment.id));
+    if (newComments.length === 0)
+        return;
+    const newDiscussions = newComments.map((comment) => ({
+        item: Object.assign(Object.assign({}, comment), { isPublic: comment.isPublic === undefined ? true : comment.isPublic, last_modified_date: comment.lastModifiedDate || comment.createdDate }),
+        discussionType: DiscussionType.COMMENT,
+        last_modified_date: comment.lastModifiedDate || comment.createdDate,
+        feedback: commputeFeedback(comment.id, feedbacks),
+    }));
+    const sortOrder = (_a = sort === null || sort === void 0 ? void 0 : sort.sortOrder) !== null && _a !== void 0 ? _a : 'desc';
+    const merged = sortOrder === 'desc'
+        ? [...existingDiscussions, ...newDiscussions]
+        : [...existingDiscussions, ...newDiscussions];
+    dispatch({
+        type: DiscussionsConstants.updateDiscussionState,
+        payload: { allDiscussions: merged },
+    });
+};
 export const updateAttacmentsAfterRemoval = (dispatch, uuid_removed, allDiscussions, discussionFiltersListState) => {
     const index = findIndex(allDiscussions, (discussion) => discussion.discussionType === DiscussionType.ATTACHMENT &&
         discussion.item.uuid === uuid_removed);
@@ -257,7 +279,7 @@ export const updateDiscussionStateAttachments = (dispatch_1, caseNumber_1, allDi
             discussionType: DiscussionType.ATTACHMENT,
         }));
         const filteredDiscussion = filter([...allDiscussions], (o) => o.discussionType !== DiscussionType.ATTACHMENT);
-        const updatedDiscussions = orderBy([...filteredDiscussion, ...allAttachments], 'last_modified_date', sort.sortOrder);
+        const updatedDiscussions = orderBy([...filteredDiscussion, ...allAttachments], ['last_modified_date', (d) => { var _a; return (_a = d.item.id) !== null && _a !== void 0 ? _a : ''; }], [sort.sortOrder, sort.sortOrder]);
         discussionFiltersListState.forEach((filter) => {
             if (filter.value === DiscussionType.ATTACHMENT) {
                 filter.isDisabled = false;

package/lib/esm/utils/caseHistoryUtils.d.ts

@@ -49,6 +49,25 @@ export declare function deriveIsCustomer(userType: string | null | undefined): b
  * - At least one side is a human-readable string → **keep**
  */
 export declare function filterSfdcIdEntries(edges: ICaseHistoryEdge[]): ICaseHistoryNode[];
+/**
+ * Field names whose history entries are internal-only and should be hidden
+ * from customer/external viewers in the History tab.
+ *
+ * Includes both real SF API field names and synthetic lifecycle pseudo-fields
+ * produced by the SF History API.
+ */
+export declare const INTERNAL_ONLY_FIELDS: ReadonlySet<string>;
+/**
+ * Removes history items that represent internal-only case activity.
+ *
+ * Filters by field name rather than by author, because internal activity
+ * (ownership transfers, status changes, routing) can be triggered by system
+ * processes whose `CreatedBy.UserType` varies.
+ *
+ * Used when the viewer is an external/customer user to prevent internal case
+ * activities from leaking to customers.
+ */
+export declare function filterInternalOnlyEntries(items: ICaseHistoryItem[]): ICaseHistoryItem[];
 /**
  * Converts a raw SF history node into a normalized `ICaseHistoryItem`.
  *

package/lib/esm/utils/caseHistoryUtils.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"caseHistoryUtils.d.ts","sourceRoot":"","sources":["../../../src/utils/caseHistoryUtils.ts"],"names":[],"mappings":"AAAA,OAAO,KAAK,EAAE,gBAAgB,EAAE,gBAAgB,EAAE,gBAAgB,EAAE,OAAO,EAAE,MAAM,uBAAuB,CAAC;AAE3G;;;;;;;;GAQG;AACH,eAAO,MAAM,sBAAsB,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAqBzD,CAAC;AAEF,wBAAgB,mBAAmB,CAAC,SAAS,EAAE,MAAM,GAAG,MAAM,GAAG,SAAS,CAKzE;AAMD,wBAAgB,QAAQ,CAAC,KAAK,EAAE,MAAM,GAAG,OAAO,CAE/C;AAED;;;;;;;;;GASG;AACH,wBAAgB,kBAAkB,CAAC,GAAG,EAAE,OAAO,GAAG,MAAM,GAAG,IAAI,CAO9D;AAED;;;;GAIG;AACH,eAAO,MAAM,qBAAqB,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAOxD,CAAC;AAEF,eAAO,MAAM,kBAAkB,mDAAmD,CAAC;AAInF;;;;;GAKG;AACH,wBAAgB,gBAAgB,CAAC,QAAQ,EAAE,MAAM,GAAG,IAAI,GAAG,SAAS,GAAG,OAAO,CAG7E;AAED;;;;;;;;;;;GAWG;AACH,wBAAgB,mBAAmB,CAAC,KAAK,EAAE,gBAAgB,EAAE,GAAG,gBAAgB,EAAE,CAajF;AAED;;;;;;GAMG;AACH,eAAO,MAAM,oBAAoB,EAAE,WAAW,CAAC,MAAM,CASnD,CAAC;AAEH;;;;;;;;;GASG;AACH,wBAAgB,yBAAyB,CAAC,KAAK,EAAE,gBAAgB,EAAE,GAAG,gBAAgB,EAAE,CAEvF;AAED;;;;;;;;;;;;GAYG;AACH,wBAAgB,0BAA0B,CAAC,IAAI,EAAE,gBAAgB,GAAG,gBAAgB,CAuCnF"}

package/lib/esm/utils/caseHistoryUtils.js

@@ -27,6 +27,7 @@ export const FIELD_NAME_DISPLAY_MAP = {
     SlaStartDate: 'SLA Start Date',
     Case_Language__c: 'Case Language',
     SBR_Group__c: 'SBR Group',
+    Subject: 'Title',
 };
 export function getFieldDisplayName(fieldName) {
     if (fieldName in FIELD_NAME_DISPLAY_MAP) {
@@ -118,6 +119,36 @@ export function filterSfdcIdEntries(edges) {
         return true;
     });
 }
+/**
+ * Field names whose history entries are internal-only and should be hidden
+ * from customer/external viewers in the History tab.
+ *
+ * Includes both real SF API field names and synthetic lifecycle pseudo-fields
+ * produced by the SF History API.
+ */
+export const INTERNAL_ONLY_FIELDS = new Set([
+    'ownerAssignment',
+    'ownerAccepted',
+    'ownerEscalated',
+    'OwnerId',
+    'Status',
+    'SBR_Group__c',
+    'BusinessHoursId',
+    'EntitlementId',
+]);
+/**
+ * Removes history items that represent internal-only case activity.
+ *
+ * Filters by field name rather than by author, because internal activity
+ * (ownership transfers, status changes, routing) can be triggered by system
+ * processes whose `CreatedBy.UserType` varies.
+ *
+ * Used when the viewer is an external/customer user to prevent internal case
+ * activities from leaking to customers.
+ */
+export function filterInternalOnlyEntries(items) {
+    return items.filter((item) => !INTERNAL_ONLY_FIELDS.has(item.fieldName));
+}
 /**
  * Converts a raw SF history node into a normalized `ICaseHistoryItem`.
  *