@rh-support/troubleshoot 2.6.340 → 2.6.341

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ActiveCustomerEscalation.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.tsx"],"names":[],"mappings":"AAIA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAM/D,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;CACtB;AAED,eAAO,MAAM,wBAAwB,+EAgJnC,CAAC"}
+{"version":3,"file":"ActiveCustomerEscalation.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.tsx"],"names":[],"mappings":"AAIA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAM/D,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;CACtB;AAED,eAAO,MAAM,wBAAwB,+EAwJnC,CAAC"}

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.js

@@ -62,5 +62,9 @@ export const ActiveCustomerEscalation = forwardRef((props, ref) => {
                 React.createElement(Button, { variant: ButtonVariant.secondary, onClick: toggleModal, "data-tracking-id": "request-rme-trigger", "aria-label": t('Request an escalation'), isDisabled: canEditCase.isCaseNotEditable }, t('Request an escalation'))))));
     return (React.createElement(React.Fragment, null,
         React.createElement(RequestEscalationModal, { caseNumber: props.caseNumber, severity: props.caseSeverity, caseStatus: props.caseStatus, show: openRequestEscalationModal, onClose: toggleModal }),
-        React.createElement(Can, { do: resourceActions.CREATE, on: resources.ICE_ESCALATION, passThrough: true }, (canCreateICE) => canCreateICE || isInternal ? isInternalElements : isCreateRMEVisible ? isNotInternalElements : null)));
+        React.createElement(Can, { do: resourceActions.CREATE, on: resources.ICE_ESCALATION, passThrough: true }, (canCreateICE) => (React.createElement(Can, { do: resourceActions.CREATE, on: resources.RME_ESCALATION, passThrough: true }, (canCreateRME) => canCreateICE || isInternal
+            ? isInternalElements
+            : canCreateRME && isCreateRMEVisible
+                ? isNotInternalElements
+                : null)))));
 });

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseOpenshiftClusterId/CaseOpenshiftClusterId.js

@@ -321,7 +321,7 @@ export function CaseOpenshiftClusterId() {
                     clusterDropdownId === 'dont-have-id' ||
                     clusterDropdownId === 'v3-cluster'
                     ? false
-                    : isClusterIdInvalid, clusterIdDropdownFormInstructions: !isExportingPDF ? clusterIdDropdownFormInstructions() : undefined, onClusterClear: resetClusterData, isV3: product !== 'OpenShift Container Platform', isDisabled: isClusterIdUpdating || isCaseReadOnly, noClusterIdReasonExplanation: resolvedNoClusterIdReasonExplanation || '' }),
+                    : isClusterIdInvalid, clusterIdDropdownFormInstructions: !isExportingPDF ? clusterIdDropdownFormInstructions() : undefined, onClusterClear: resetClusterData, isV3: product === 'OpenShift Container Platform', isDisabled: isClusterIdUpdating || isCaseReadOnly, noClusterIdReasonExplanation: resolvedNoClusterIdReasonExplanation || '' }),
             shouldShowNoClusterReasonSelector && (React.createElement(NoClusterIDReasonSelector, { noClusterIdReasonExplanation: resolvedNoClusterIdReasonExplanation || '', noClusterIdReason: resolvedNoClusterIdReason || '', onReasonInputBoxBlur: onReasonExplanationInputBoxChanged, onReasonChange: onReasonChange, isInValid: isInVaidNoClusterIdReason, isCustomer: isCustomer, isDisabled: isReasonUpdating || isCaseReadOnly })),
             React.createElement(LoadingIndicator, { show: isClusterIdUpdating, size: "xs" })));
     }

package/lib/esm/components/CaseInformation/Fts.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"Fts.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseInformation/Fts.tsx"],"names":[],"mappings":"AAWA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAS/D,UAAU,MAAM;IACZ,cAAc,EAAE,OAAO,CAAC;IACxB,cAAc,EAAE,OAAO,CAAC;IACxB,gBAAgB,CAAC,EAAE,OAAO,CAAC;CAC9B;AAQD,iBAAS,GAAG,CAAC,KAAK,EAAE,MAAM,qBAgPzB;kBAhPQ,GAAG;;;AAmPZ,eAAe,GAAG,CAAC"}
+{"version":3,"file":"Fts.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseInformation/Fts.tsx"],"names":[],"mappings":"AAaA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAS/D,UAAU,MAAM;IACZ,cAAc,EAAE,OAAO,CAAC;IACxB,cAAc,EAAE,OAAO,CAAC;IACxB,gBAAgB,CAAC,EAAE,OAAO,CAAC;CAC9B;AAQD,iBAAS,GAAG,CAAC,KAAK,EAAE,MAAM,qBA8PzB;kBA9PQ,GAAG;;;AAiQZ,eAAe,GAAG,CAAC"}

package/lib/esm/components/CaseInformation/Fts.js

@@ -7,6 +7,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
+import { useApolloClient } from '@apollo/client/react';
 import { InlineEdit, LoadingIndicator, TextAreaAutosize, ToastNotification, usePrevious } from '@rh-support/components';
 import { useCanEditCase } from '@rh-support/react-context';
 import { isFtsEditableOnEditPage, PreviousCaseTypes, showFtsOnCaseViewEditPage, showFtsOnCreateCasePage, } from '@rh-support/utils';
@@ -17,7 +18,7 @@ import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
 import { useCaseUpdateErrorMessage } from '../../hooks/useCaseUpdateErrorMessage';
 import { CONTACT_INFO_24X7_LIMIT } from '../../reducers/CaseConstNTypes';
-import { setCaseDetails, setCaseState, updateCaseDetails } from '../../reducers/CaseReducer';
+import { setCaseDetails, setCaseState, updateCaseSeverityAndFtsGraphQL } from '../../reducers/CaseReducer';
 import { PDFContext } from '../CaseEditView/PDFContainer';
 const defaultProps = {
     inlineEditable: false,
@@ -27,17 +28,24 @@ const defaultProps = {
 function Fts(props) {
     const { t } = useTranslation();
     const caseUpdateError = useCaseUpdateErrorMessage();
-    const { fts, contactInfo24x7, caseNumber, severity, entitlementSla, caseType, phoneCountryCode, phoneAreaCodePrefixLineNumber, ftsContactSameAsOwner, } = useCaseSelector((state) => ({
-        fts: state.caseDetails.fts,
-        caseNumber: state.caseDetails.caseNumber,
-        contactInfo24x7: state.caseDetails.contactInfo24x7,
-        severity: state.caseDetails.severity,
-        entitlementSla: state.caseDetails.entitlementSla,
-        caseType: state.caseDetails.caseType,
-        phoneCountryCode: state.caseDetails.phoneCountryCode,
-        phoneAreaCodePrefixLineNumber: state.caseDetails.phoneAreaCodePrefixLineNumber || '',
-        ftsContactSameAsOwner: state.ftsContactSameAsOwner,
-    }), isEqual);
+    const apolloClient = useApolloClient();
+    const { fts, contactInfo24x7, caseNumber, severity, entitlementSla, caseType, phoneCountryCode, phoneAreaCodePrefixLineNumber, ftsContactSameAsOwner, existingCaseDetails, accountHasPremiumSla, hasMultipleSlas, } = useCaseSelector((state) => {
+        var _a, _b;
+        return ({
+            fts: state.caseDetails.fts,
+            caseNumber: state.caseDetails.caseNumber,
+            contactInfo24x7: state.caseDetails.contactInfo24x7,
+            severity: state.caseDetails.severity,
+            entitlementSla: state.caseDetails.entitlementSla,
+            caseType: state.caseDetails.caseType,
+            phoneCountryCode: state.caseDetails.phoneCountryCode,
+            phoneAreaCodePrefixLineNumber: state.caseDetails.phoneAreaCodePrefixLineNumber || '',
+            ftsContactSameAsOwner: state.ftsContactSameAsOwner,
+            existingCaseDetails: state.caseDetails,
+            accountHasPremiumSla: state.accountHasPremiumSla,
+            hasMultipleSlas: !!state.productServiceLevel && ((_b = (_a = state.otherServiceLevels) === null || _a === void 0 ? void 0 : _a.length) !== null && _b !== void 0 ? _b : 0) > 0,
+        });
+    }, isEqual);
     const isIdea = caseType === PreviousCaseTypes.FEATURE_ENHANCEMENT;
     const { isExportingPDF } = useContext(PDFContext);
     const caseDispatch = useCaseDispatch();
@@ -52,7 +60,9 @@ function Fts(props) {
     const onCaseFtsContactUpdate = (caseDetails) => __awaiter(this, void 0, void 0, function* () {
         setFtsContactUpdating(true);
         try {
-            yield updateCaseDetails(caseDispatch, caseNumber, caseDetails);
+            yield updateCaseSeverityAndFtsGraphQL(caseDispatch, apolloClient, caseNumber, caseDetails, severity, {
+                existingCaseDetails,
+            });
             setFtsContactUpdating(false);
             ToastNotification.addSuccessMessage(t(`Case has been successfully updated`));
         }
@@ -64,7 +74,9 @@ function Fts(props) {
     const onCaseFtsUpdate = (caseDetails) => __awaiter(this, void 0, void 0, function* () {
         setFtsUpdating(true);
         try {
-            yield updateCaseDetails(caseDispatch, caseNumber, caseDetails);
+            yield updateCaseSeverityAndFtsGraphQL(caseDispatch, apolloClient, caseNumber, caseDetails, severity, {
+                existingCaseDetails,
+            });
             setFtsUpdating(false);
             ToastNotification.addSuccessMessage(t(`Case has been successfully updated`));
         }
@@ -155,7 +167,8 @@ function Fts(props) {
     const maxLengthErrorMessage = t('Contact information cannot be more than {{limit}} characters.', {
         limit: CONTACT_INFO_24X7_LIMIT,
     });
-    if (isEmpty(caseNumber) && (!showFtsOnCreateCasePage(entitlementSla, severity) || isIdea))
+    const ftsCreateOptions = { accountHasPremiumSla, hasMultipleSlas };
+    if (isEmpty(caseNumber) && (!showFtsOnCreateCasePage(entitlementSla, severity, ftsCreateOptions) || isIdea))
         return React.createElement(React.Fragment, null);
     if (!isEmpty(caseNumber) && (isIdea || !showFtsOnCaseViewEditPage(entitlementSla, severity)))
         return React.createElement(React.Fragment, null);

package/lib/esm/components/CaseInformation/Severity.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"Severity.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseInformation/Severity.tsx"],"names":[],"mappings":"AAAA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AAMvE,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAa5D,OAAO,KAA0C,MAAM,OAAO,CAAC;AAW/D,UAAU,MAAO,SAAQ,gBAAgB;IACrC,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,gBAAgB,CAAC,EAAE,CAAC,WAAW,EAAE,OAAO,CAAC,YAAY,CAAC,KAAK,IAAI,CAAC;IAChE,oBAAoB,EAAE,OAAO,CAAC;CACjC;AASD,MAAM,WAAW,gBAAgB;IAC7B,QAAQ,EAAE,OAAO,CAAC;IAClB,IAAI,EAAE,MAAM,CAAC;IACb,KAAK,EAAE,MAAM,CAAC;IACd,cAAc,EAAE,MAAM,GAAG,GAAG,CAAC,OAAO,GAAG,GAAG,CAAC,OAAO,EAAE,CAAC;CACxD;AAED,iBAAS,QAAQ,CAAC,KAAK,EAAE,MAAM,qBA0Q9B;kBA1QQ,QAAQ;;;AA4QjB,eAAe,QAAQ,CAAC"}
+{"version":3,"file":"Severity.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseInformation/Severity.tsx"],"names":[],"mappings":"AAAA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AAMvE,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAc5D,OAAO,KAA0C,MAAM,OAAO,CAAC;AAW/D,UAAU,MAAO,SAAQ,gBAAgB;IACrC,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,gBAAgB,CAAC,EAAE,CAAC,WAAW,EAAE,OAAO,CAAC,YAAY,CAAC,KAAK,IAAI,CAAC;IAChE,oBAAoB,EAAE,OAAO,CAAC;CACjC;AASD,MAAM,WAAW,gBAAgB;IAC7B,QAAQ,EAAE,OAAO,CAAC;IAClB,IAAI,EAAE,MAAM,CAAC;IACb,KAAK,EAAE,MAAM,CAAC;IACd,cAAc,EAAE,MAAM,GAAG,GAAG,CAAC,OAAO,GAAG,GAAG,CAAC,OAAO,EAAE,CAAC;CACxD;AAED,iBAAS,QAAQ,CAAC,KAAK,EAAE,MAAM,qBA8Q9B;kBA9QQ,QAAQ;;;AAgRjB,eAAe,QAAQ,CAAC"}

package/lib/esm/components/CaseInformation/Severity.js

@@ -27,16 +27,21 @@ const defaultProps = {
 };
 function Severity(props) {
     const { t } = useTranslation();
-    const { product, version, caseNumber, severity, entitlementSla, ownersEntitlements, versionsDetails, caseType } = useCaseSelector((state) => ({
-        product: state.caseDetails.product,
-        version: state.caseDetails.version,
-        caseNumber: state.caseDetails.caseNumber,
-        severity: state.caseDetails.severity,
-        entitlementSla: state.caseDetails.entitlementSla,
-        ownersEntitlements: state.ownersEntitlements,
-        versionsDetails: state.versionsDetails,
-        caseType: state.caseDetails.caseType,
-    }), isEqual);
+    const { product, version, caseNumber, severity, entitlementSla, ownersEntitlements, versionsDetails, caseType, accountHasPremiumSla, hasMultipleSlas } = useCaseSelector((state) => {
+        var _a, _b;
+        return ({
+            product: state.caseDetails.product,
+            version: state.caseDetails.version,
+            caseNumber: state.caseDetails.caseNumber,
+            severity: state.caseDetails.severity,
+            entitlementSla: state.caseDetails.entitlementSla,
+            ownersEntitlements: state.ownersEntitlements,
+            versionsDetails: state.versionsDetails,
+            caseType: state.caseDetails.caseType,
+            accountHasPremiumSla: state.accountHasPremiumSla,
+            hasMultipleSlas: !!state.productServiceLevel && ((_b = (_a = state.otherServiceLevels) === null || _a === void 0 ? void 0 : _a.length) !== null && _b !== void 0 ? _b : 0) > 0,
+        });
+    }, isEqual);
     const { globalMetadataState: { allCaseSeverities, allProducts }, } = useContext(GlobalMetadataStateContext);
     const { isExportingPDF } = useContext(PDFContext);
     const [isSeverityInValid, setIsSeverityInValid] = useState(false);
@@ -46,12 +51,13 @@ function Severity(props) {
     const caseDispatch = useCaseDispatch();
     const isOnCaseDetailsPage = !isEmpty(caseNumber);
     const isIdea = caseType === PreviousCaseTypes.FEATURE_ENHANCEMENT;
+    const ftsCreateOptions = { accountHasPremiumSla, hasMultipleSlas };
     const updateState = (value) => {
         const casePayload = {
             severity: value,
         };
         // .. change fts on sev change only while creating case or when we change to sev1
-        !isOnCaseDetailsPage && (casePayload.fts = showFtsOnCreateCasePage(entitlementSla, value));
+        !isOnCaseDetailsPage && (casePayload.fts = showFtsOnCreateCasePage(entitlementSla, value, ftsCreateOptions));
         isOnCaseDetailsPage && autoEnableFtsOnCaseViewEditPage(entitlementSla, value) && (casePayload.fts = true);
         casePayload.fts = casePayload.fts && !isIdea;
         if (isOnCaseDetailsPage) {

package/lib/esm/components/CaseManagement/CaseLanguageSelector.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseLanguageSelector.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/CaseLanguageSelector.tsx"],"names":[],"mappings":"AAOA,OAAO,KAAgC,MAAM,OAAO,CAAC;AAOrD,MAAM,WAAW,MAAM;IACnB,YAAY,CAAC,EAAE,OAAO,CAAC;CAC1B;AAED,MAAM,CAAC,OAAO,UAAU,oBAAoB,CAAC,KAAK,EAAE,MAAM,qBAoGzD"}
+{"version":3,"file":"CaseLanguageSelector.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/CaseLanguageSelector.tsx"],"names":[],"mappings":"AAOA,OAAO,KAAgC,MAAM,OAAO,CAAC;AAOrD,MAAM,WAAW,MAAM;IACnB,YAAY,CAAC,EAAE,OAAO,CAAC;CAC1B;AAED,MAAM,CAAC,OAAO,UAAU,oBAAoB,CAAC,KAAK,EAAE,MAAM,qBA6FzD"}

package/lib/esm/components/CaseManagement/CaseLanguageSelector.js

@@ -30,12 +30,6 @@ export default function CaseLanguageSelector(props) {
     const onLanguageChange = (option) => {
         onCaseDetailsChange({ caseLanguage: option.value });
     };
-    useEffect(() => {
-        if (!caseLanguage) {
-            onCaseDetailsChange({ caseLanguage: caseLanguages.data[1] });
-        }
-        // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, []);
     useEffect(() => {
         if (!props.isManageStep || !isEmpty(caseLanguage) || isLoadingLang || !canUseLanguageDetection)
             return;

package/lib/esm/components/CaseManagement/OpenShiftClusterId.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"OpenShiftClusterId.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/OpenShiftClusterId.tsx"],"names":[],"mappings":"AAKA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAuB/D,eAAO,MAAM,oBAAoB,yBAShC,CAAC;AAEF,eAAO,MAAM,uBAAuB,yBAInC,CAAC;AAEF,eAAO,MAAM,4BAA4B,yBAYxC,CAAC;AAEF,eAAO,MAAM,qBAAqB,yBAIjC,CAAC;AAEF,UAAU,MAAM;IACZ,SAAS,CAAC,EAAE,MAAM,CAAC;CACtB;AAED,wBAAgB,kBAAkB,CAAC,KAAK,EAAE,MAAM,qBA2U/C"}
+{"version":3,"file":"OpenShiftClusterId.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/OpenShiftClusterId.tsx"],"names":[],"mappings":"AAKA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAuB/D,eAAO,MAAM,oBAAoB,yBAShC,CAAC;AAEF,eAAO,MAAM,uBAAuB,yBAInC,CAAC;AAEF,eAAO,MAAM,4BAA4B,yBAYxC,CAAC;AAEF,eAAO,MAAM,qBAAqB,yBAIjC,CAAC;AAEF,UAAU,MAAM;IACZ,SAAS,CAAC,EAAE,MAAM,CAAC;CACtB;AAED,wBAAgB,kBAAkB,CAAC,KAAK,EAAE,MAAM,qBAmT/C"}

package/lib/esm/components/CaseManagement/OpenShiftClusterId.js

@@ -209,21 +209,19 @@ export function OpenShiftClusterId(props) {
     };
     const onReasonExplanationInputBoxChanged = (explanation) => {
         if (noClusterIdReason === 'Other') {
-            const description = getUpdatedDescription(issue, environment, periodicityOfIssue, timeFramesAndUrgency, v3ClusterName, product, version, noClusterIdReason, explanation);
-            setCaseDetails(caseDispatch, { noClusterIdReasonExplanation: explanation, description });
+            setCaseDetails(caseDispatch, { noClusterIdReasonExplanation: explanation });
         }
     };
     const v3ClusterNameInputBoxChanged = (v3Cluster) => {
         const v3ClusterName = product === 'OpenShift Container Platform' && version !== '3.11' && isEmpty(v3Cluster.trim())
             ? ''
             : v3Cluster;
-        const description = getUpdatedDescription(issue, environment, periodicityOfIssue, timeFramesAndUrgency, v3ClusterName, product, version, noClusterIdReason, noClusterIdReasonExplanation);
+        const description = getUpdatedDescription(issue, environment, periodicityOfIssue, timeFramesAndUrgency, v3ClusterName, product, version);
         setCaseState(caseDispatch, { v3ClusterName });
         setCaseDetails(caseDispatch, { description });
     };
     const onReasonChange = (reason) => {
-        const description = getUpdatedDescription(issue, environment, periodicityOfIssue, timeFramesAndUrgency, v3ClusterName, product, version, reason, noClusterIdReasonExplanation);
-        setCaseDetails(caseDispatch, { noClusterIdReason: reason, description });
+        setCaseDetails(caseDispatch, { noClusterIdReason: reason });
     };
     const isInVaidNoClusterIdReason = isNextBtnClickedToShowValidationError &&
         (isEmpty(noClusterIdReason) ||
@@ -234,7 +232,7 @@ export function OpenShiftClusterId(props) {
         return null;
     return (React.createElement("div", { className: `${props.className ? props.className : ''}` },
         !showV3TextBox && (React.createElement(OpenshiftDropdownV4, { openshiftDisplayName: openshiftDisplayName, openshiftClusterIDState: openshiftClusterID || selectedReason, onClusterIdStateUpdate: onClusterIdStateUpdate, isClusterIdInvalid: isNextBtnClickedToShowValidationError &&
-                ((isEmpty(openshiftClusterID) && isEmpty(selectedReason)) || isClusterIdInvalid), clusterIdDropdownFormInstructions: clusterIdDropdownFormInstructions(), onClusterClear: resetClusterData, isV3: product !== 'OpenShift Container Platform' })),
+                ((isEmpty(openshiftClusterID) && isEmpty(selectedReason)) || isClusterIdInvalid), clusterIdDropdownFormInstructions: clusterIdDropdownFormInstructions(), onClusterClear: resetClusterData, isV3: product === 'OpenShift Container Platform' && !showV3TextBox })),
         noClusterIdReasonExplanation !== 'v3-cluster' && dontKnowSelected && !showV3TextBox && (React.createElement(NoClusterIDReasonSelector, { noClusterIdReasonExplanation: noClusterIdReasonExplanation, noClusterIdReason: noClusterIdReason, onReasonInputBoxChanged: onReasonExplanationInputBoxChanged, onReasonChange: onReasonChange, isInValid: isInVaidNoClusterIdReason, isCustomer: isCustomer })),
         (v3Selected || showV3TextBox) && (React.createElement(OpenShiftV3Inputbox, { v3ClusterName: v3ClusterName, onReasonInputBoxChanged: v3ClusterNameInputBoxChanged, isInValid: isEmpty(v3ClusterName.trim()) && isNextBtnClickedToShowValidationError, v3Selected: v3Selected }))));
 }

package/lib/esm/components/CaseManagement/OpenshiftDropdownV4.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"OpenshiftDropdownV4.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/OpenshiftDropdownV4.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,oBAAoB,EAAE,MAAM,sCAAsC,CAAC;AAgB5E,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAI5D,OAAO,KAA2D,MAAM,OAAO,CAAC;AAOhF,UAAU,MAAO,SAAQ,gBAAgB;IACrC,uBAAuB,EAAE,MAAM,CAAC;IAChC,sBAAsB,EAAE,CAAC,OAAO,EAAE,OAAO,CAAC,oBAAoB,CAAC,EAAE,KAAK,CAAC,EAAE,MAAM,KAAK,IAAI,CAAC;IACzF,kBAAkB,EAAE,OAAO,CAAC;IAC5B,iCAAiC,CAAC,EAAE,GAAG,CAAC,OAAO,CAAC;IAChD,cAAc,EAAE,MAAM,IAAI,CAAC;IAC3B,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,4BAA4B,CAAC,EAAE,MAAM,CAAC;IACtC,oBAAoB,CAAC,EAAE,MAAM,CAAC;IAC9B,uBAAuB,CAAC,EAAE,CAAC,GAAG,KAAA,KAAK,IAAI,CAAC;CAC3C;AAsBD,iBAAS,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAufzC;AAED,OAAO,EAAE,mBAAmB,EAAE,CAAC"}
+{"version":3,"file":"OpenshiftDropdownV4.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/OpenshiftDropdownV4.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,oBAAoB,EAAE,MAAM,sCAAsC,CAAC;AAgB5E,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAI5D,OAAO,KAA2D,MAAM,OAAO,CAAC;AAOhF,UAAU,MAAO,SAAQ,gBAAgB;IACrC,uBAAuB,EAAE,MAAM,CAAC;IAChC,sBAAsB,EAAE,CAAC,OAAO,EAAE,OAAO,CAAC,oBAAoB,CAAC,EAAE,KAAK,CAAC,EAAE,MAAM,KAAK,IAAI,CAAC;IACzF,kBAAkB,EAAE,OAAO,CAAC;IAC5B,iCAAiC,CAAC,EAAE,GAAG,CAAC,OAAO,CAAC;IAChD,cAAc,EAAE,MAAM,IAAI,CAAC;IAC3B,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,4BAA4B,CAAC,EAAE,MAAM,CAAC;IACtC,oBAAoB,CAAC,EAAE,MAAM,CAAC;IAC9B,uBAAuB,CAAC,EAAE,CAAC,GAAG,KAAA,KAAK,IAAI,CAAC;CAC3C;AAsBD,iBAAS,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAyfzC;AAED,OAAO,EAAE,mBAAmB,EAAE,CAAC"}

package/lib/esm/components/CaseManagement/OpenshiftDropdownV4.js

@@ -148,12 +148,10 @@ function OpenshiftDropdownV4(props) {
         React.createElement(SelectOption, { key: 'dont-have-id', value: createState('dont-have-id', t("I don't have my Cluster ID")), "data-tracking-id": "dont-have-cluster-id", isFocused: focusedItemIndex === 1 }, "I don't have my Cluster ID"),
         ...(props.isV3
             ? [
-                React.createElement(SelectOption, { key: 'v3-cluster', value: createState('v3-cluster', t('The case is for a v3 cluster')), isFocused: focusedItemIndex === 2 }),
+                React.createElement(SelectOption, { key: 'v3-cluster', value: createState('v3-cluster', t('The case is for a v3 cluster')), "data-tracking-id": "v3-cluster-case", isFocused: focusedItemIndex === 2 }, t('The case is for a v3 cluster')),
             ]
             : []),
-    ], 
-    // eslint-disable-next-line react-hooks/exhaustive-deps
-    [showArchivedClusters, focusedItemIndex]);
+    ], [showArchivedClusters, focusedItemIndex, props.isV3, t]);
     const getClusterOptions = (clusters, total = totalResultsNo) => {
         const clustersResponseGrouped = groupBy(clusters, 'console_url') || [];
         const domainNames = Object.keys(clustersResponseGrouped) || [];

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAoCA,OAAO,KAAmE,MAAM,OAAO,CAAC;AAexF,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAwqBxD"}
+{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAoCA,OAAO,KAAmE,MAAM,OAAO,CAAC;AAexF,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBA8oBxD"}

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.js

@@ -24,7 +24,7 @@ import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
 import { useCaseUpdateErrorMessage } from '../../hooks/useCaseUpdateErrorMessage';
 import { getNewSeverityStringDef, getSeverityDescription } from '../../reducers/CaseHelpers';
 import { caseOverviewReducer, initialCaseViewState, setSeverityUpdating } from '../../reducers/CaseOverviewReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, setCaseState, updateCaseDetailsGraphQL, } from '../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, setCaseState, updateCaseSeverityAndFtsGraphQL, } from '../../reducers/CaseReducer';
 import { usePostComment } from '../shared/usePostComment';
 export default function UpdateSeverityModal(props) {
     const { show, onClose, isDisabled, isFetching } = props;
@@ -67,35 +67,9 @@ export default function UpdateSeverityModal(props) {
     const { entitlementSla, fts, contactInfo24x7, caseType, phoneAreaCodePrefixLineNumber, phoneCountryCode } = caseDetails;
     const isIdea = caseType === PreviousCaseTypes.FEATURE_ENHANCEMENT;
     const [currentSeverity, setCurrentSeverity] = useState(caseDetails.caseSeverity);
-    /** GraphQL CaseUpdate for severity/status and FTS (X24x7__c / X24x7ContactInformation__c). */
     const updateSeverityViaGraphQL = (payload) => __awaiter(this, void 0, void 0, function* () {
         var _a, _b;
-        const { severity, status, fts: ftsUpdate, contactInfo24x7: contactUpdate } = payload;
-        const graphqlUpdate = {};
-        if (severity !== undefined) {
-            graphqlUpdate.severity = severity;
-        }
-        if (status !== undefined) {
-            graphqlUpdate.status = status;
-        }
-        if (ftsUpdate !== undefined) {
-            graphqlUpdate.fts = ftsUpdate;
-        }
-        if (contactUpdate !== undefined) {
-            graphqlUpdate.contactInfo24x7 = contactUpdate;
-        }
-        const severityForPatch = String((_b = (_a = severity !== null && severity !== void 0 ? severity : currentSeverity) !== null && _a !== void 0 ? _a : caseDetails.caseSeverity) !== null && _b !== void 0 ? _b : '').trim();
-        if ((ftsUpdate !== undefined || contactUpdate !== undefined) &&
-            graphqlUpdate.severity === undefined &&
-            isSev1(severityForPatch)) {
-            graphqlUpdate.severity = severityForPatch;
-        }
-        if (Object.keys(graphqlUpdate).length === 0) {
-            return;
-        }
-        yield updateCaseDetailsGraphQL(caseDispatch, client, caseDetails.caseNumber, graphqlUpdate, false, {
-            existingCaseDetails,
-        });
+        yield updateCaseSeverityAndFtsGraphQL(caseDispatch, client, caseDetails.caseNumber, payload, (_b = (_a = payload.severity) !== null && _a !== void 0 ? _a : currentSeverity) !== null && _b !== void 0 ? _b : caseDetails.caseSeverity, { existingCaseDetails });
     });
     const [localFtsContact, setLocalFtsContact] = useState(contactInfo24x7 || '');
     const [localFts, setLocalFts] = useState(isUndefined(fts) ? true : fts);

package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"GlobalTroubleshootEffects.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/GlobalTroubleshootEffects.tsx"],"names":[],"mappings":"AAcA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAgBvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAYvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,yBAAyB,CAAC,KAAK,EAAE,MAAM,qBAkdtD"}
+{"version":3,"file":"GlobalTroubleshootEffects.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/GlobalTroubleshootEffects.tsx"],"names":[],"mappings":"AAcA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAgBvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAYvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,yBAAyB,CAAC,KAAK,EAAE,MAAM,qBA8dtD"}

package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.js

@@ -300,6 +300,13 @@ export function GlobalTroubleshootEffects(props) {
         setCaseDetails(caseDispatch, { entitlementSla: serviceLevels.entitlementSla });
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [product, selectedAccountDetails.data, allProducts.data.productsResult]);
+    useEffect(() => {
+        var _a, _b;
+        const sfdcProducts = (_b = (_a = selectedAccountDetails.data) === null || _a === void 0 ? void 0 : _a.sfdcProducts) !== null && _b !== void 0 ? _b : [];
+        const hasPremium = sfdcProducts.some((p) => { var _a; return ((_a = p.serviceLevelLabel) === null || _a === void 0 ? void 0 : _a.trim().toUpperCase()) === 'PREMIUM'; });
+        setCaseState(caseDispatch, { accountHasPremiumSla: hasPremium });
+        // eslint-disable-next-line react-hooks/exhaustive-deps
+    }, [selectedAccountDetails.data]);
     // set case language to preferred language
     useEffect(() => {
         const userOriginalPreferredLanguage = () => __awaiter(this, void 0, void 0, function* () {
@@ -312,6 +319,9 @@ export function GlobalTroubleshootEffects(props) {
                     };
                     setCaseDetails(caseDispatch, { caseLanguage: preferredLanguage.value });
                 }
+                else {
+                    setCaseDetails(caseDispatch, { caseLanguage: 'en' });
+                }
             }
             catch (error) {
                 console.log(error);

package/lib/esm/reducers/CaseConstNTypes.d.ts

@@ -308,6 +308,7 @@ export interface ICaseState {
     productServiceLevel?: IServiceLevelInfo;
     otherServiceLevels?: IServiceLevelInfo[];
     selectedEntitlementId?: string;
+    accountHasPremiumSla?: boolean;
     selectedVersionId?: string;
     /** Label Ids selected during case creation; linked via CaseLabelLink after create. */
     selectedLabelIds?: string[];
@@ -346,6 +347,7 @@ export interface IGraphQLCasePayload {
     Group__c?: string;
     X24x7__c?: boolean;
     X24x7ContactInformation__c?: string;
+    AdditionalCaseInformation__c?: string;
     AccessRestrictions__c?: string;
 }
 export interface ICreateCasePayloadType extends ICaseState {

package/lib/esm/reducers/CaseConstNTypes.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseConstNTypes.js

@@ -249,6 +249,7 @@ export const initialCaseState = {
     productServiceLevel: undefined,
     otherServiceLevels: [],
     selectedEntitlementId: undefined,
+    accountHasPremiumSla: false,
     selectedVersionId: undefined,
     selectedLabelIds: [],
     pendingCaseOwnerUpdate: null,

package/lib/esm/reducers/CaseHelpers.d.ts

@@ -10,7 +10,7 @@ import { ICaseState, IGraphQLCasePayload } from './CaseConstNTypes';
 export declare const getCaseRecommendations: (docs: ISolrRecommendation[], oldDocs: any) => any[];
 export declare const getCepCommentFromCepDetails: (cepDetails: ICepDetails) => string;
 export declare const getRecommendationObject: (doc: ISolrRecommendation, index: number) => ICaseResourceLink;
-export declare const getUpdatedDescription: (issue: string, environment?: string, periodicityOfIssue?: string, timeFramesAndUrgency?: string, v3ClusterName?: string, product?: string, version?: string, noClusterIdReason?: string, noClusterIdReasonExplanation?: string) => string;
+export declare const getUpdatedDescription: (issue: string, environment?: string, periodicityOfIssue?: string, timeFramesAndUrgency?: string, v3ClusterName?: string, product?: string, version?: string) => string;
 export declare const getDescriptionWOQues: (issue: string, environment?: string, periodicityOfIssue?: string, timeFramesAndUrgency?: string) => string;
 export declare const getIrtForSLAAndSeverity: (slaProcessId: string, severity: string) => string;
 export declare const getNewSeverityStringDef: (severity: string) => string | React.JSX.Element;

package/lib/esm/reducers/CaseHelpers.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseHelpers.js

@@ -1,4 +1,4 @@
-import { getAppVersion, getTechnicalSupportRecordTypeId, getUserAgentForCaseMode, getVersion, isPremiumEntitlement, showFtsOnCreateCasePage, } from '@rh-support/utils';
+import { getAppVersion, getTechnicalSupportRecordTypeId, getUserAgentForCaseMode, getVersion, isPremiumEntitlement, resolveNoClusterIdFieldsForCaseCreate, serializeNoClusterIdFieldsToAdditionalCaseInformation, showFtsOnCreateCasePage, stripNoClusterIdFieldsFromDescription, } from '@rh-support/utils';
 import filter from 'lodash/filter';
 import forEach from 'lodash/forEach';
 import isEmpty from 'lodash/isEmpty';
@@ -47,7 +47,7 @@ export const getRecommendationObject = (doc, index) => {
     return rec;
 };
 // Responsible for the order of the questions in which they appear on case details
-export const getUpdatedDescription = (issue, environment, periodicityOfIssue, timeFramesAndUrgency, v3ClusterName, product, version, noClusterIdReason, noClusterIdReasonExplanation) => {
+export const getUpdatedDescription = (issue, environment, periodicityOfIssue, timeFramesAndUrgency, v3ClusterName, product, version) => {
     let description = issue;
     const v3ClusterNameFinal = product === 'OpenShift Container Platform' && version !== '3.11' ? '' : v3ClusterName;
     if (!isEmpty(environment) ||
@@ -66,12 +66,6 @@ export const getUpdatedDescription = (issue, environment, periodicityOfIssue, ti
             ? `\n\n${KtQuestionConstant.periodicityOfIssue}\n${periodicityOfIssue}`
             : '';
     }
-    if (!isEmpty(noClusterIdReason)) {
-        description += `\n\nOpenShift Cluster ID\n${noClusterIdReason}`;
-    }
-    if (!isEmpty(noClusterIdReasonExplanation) && noClusterIdReasonExplanation !== 'v3-cluster') {
-        description += `\n\nI don't have my Cluster ID, because\n${noClusterIdReasonExplanation}`;
-    }
     return description;
 };
 // Gets the descriptions without questions
@@ -225,17 +219,12 @@ export const isCaseInformationSectionValid = (caseState, loggedInUserRights) =>
         loggedInUserRights.data.canManageCases());
 };
 const assignDescriptionFields = (casePayload, case_details, v3ClusterName) => {
+    const noClusterFields = resolveNoClusterIdFieldsForCaseCreate(case_details);
     if (!isEmpty(case_details.description)) {
-        let description = case_details.description;
-        if (!isEmpty(case_details.noClusterIdReason) && !description.includes('\n\nNo Cluster ID Reason\n')) {
-            description += `\n\nNo Cluster ID Reason\n${case_details.noClusterIdReason}`;
-        }
-        if (!isEmpty(case_details.noClusterIdReasonExplanation) &&
-            case_details.noClusterIdReasonExplanation !== 'v3-cluster' &&
-            !description.includes('\n\nNo Cluster ID Reason Explanation\n')) {
-            description += `\n\nNo Cluster ID Reason Explanation\n${case_details.noClusterIdReasonExplanation}`;
-        }
-        casePayload.Description = description;
+        casePayload.Description = stripNoClusterIdFieldsFromDescription(case_details.description);
+    }
+    if (noClusterFields.noClusterIdReason || noClusterFields.noClusterIdReasonExplanation) {
+        casePayload.AdditionalCaseInformation__c = serializeNoClusterIdFieldsToAdditionalCaseInformation(noClusterFields, case_details.additionalCaseInformation);
     }
     if (!isEmpty(case_details.environment) || !isEmpty(v3ClusterName)) {
         const clusterPrefix = v3ClusterName ? `OpenShift Cluster Name: ${v3ClusterName}\n` : '';
@@ -309,7 +298,7 @@ export const createCasePayloadGraphQL = (caseState, sessionItem, isCaseCreate =
     return casePayload;
 };
 export const createCasePayload = (caseState, sessionItem, isCaseCreate = false) => {
-    var _a, _b, _c, _d, _e, _f, _g;
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j;
     const casePayload = {};
     const case_details = caseState.caseDetails;
     const seSessionId = (_a = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _a === void 0 ? void 0 : _a.id;
@@ -345,7 +334,10 @@ export const createCasePayload = (caseState, sessionItem, isCaseCreate = false)
         some(caseState.ownersCaseGroups.data, ['groupNum', case_details.groupNumber])) {
         casePayload.groupNumber = case_details.groupNumber;
     }
-    if (showFtsOnCreateCasePage((_e = case_details.entitlementSla) !== null && _e !== void 0 ? _e : '', case_details.severity)) {
+    if (showFtsOnCreateCasePage((_e = case_details.entitlementSla) !== null && _e !== void 0 ? _e : '', case_details.severity, {
+        accountHasPremiumSla: caseState.accountHasPremiumSla,
+        hasMultipleSlas: !!caseState.productServiceLevel && ((_g = (_f = caseState.otherServiceLevels) === null || _f === void 0 ? void 0 : _f.length) !== null && _g !== void 0 ? _g : 0) > 0,
+    })) {
         casePayload.fts = !!case_details.fts;
         if (casePayload.fts) {
             casePayload.contactInfo24x7 = case_details.contactInfo24x7;
@@ -371,7 +363,7 @@ export const createCasePayload = (caseState, sessionItem, isCaseCreate = false)
     !isEmpty(case_details.openshiftClusterVersion) &&
         (casePayload.openshiftClusterVersion = case_details.openshiftClusterVersion);
     casePayload.userAgent = getUserAgentForCaseMode(isCaseCreate);
-    casePayload.originatingSystem = (_g = (_f = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _f === void 0 ? void 0 : _f.originatingSystem) !== null && _g !== void 0 ? _g : casePayload.userAgent;
+    casePayload.originatingSystem = (_j = (_h = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _h === void 0 ? void 0 : _h.originatingSystem) !== null && _j !== void 0 ? _j : casePayload.userAgent;
     !isEmpty(case_details.noClusterIdReason) && (casePayload.noClusterIdReason = case_details.noClusterIdReason);
     !isEmpty(case_details.noClusterIdReasonExplanation) &&
         (casePayload.noClusterIdReasonExplanation = case_details.noClusterIdReasonExplanation);

package/lib/esm/reducers/CaseReducer.d.ts

@@ -7,6 +7,7 @@ import { ISolrRecommendation } from '@cee-eng/hydrajs/@types/models/solr/solr';
 import { IApiResponseDetails } from '@rh-support/types/shared';
 import { UserAuth } from '@rh-support/user-permissions';
 import { IGraphQLCaseUpdateInput, MatchedCaseGroup } from '@rh-support/utils';
+import { CaseSeverityFtsGraphQLPayload } from '../utils/caseSeverityFtsGraphQLUtils';
 import { CaseReducerDispatchType, ICaseDetailsState, ICaseState } from './CaseConstNTypes';
 import { SessionReducerDispatchType } from './SessionRestoreReducer';
 export declare const caseReducer: (pState: ICaseState, action: any) => ICaseState;
@@ -70,6 +71,11 @@ export declare const updateCaseDetailsGraphQL: (dispatch: CaseReducerDispatchTyp
     query: (options: any) => Promise<any>;
     mutate: (options: any) => Promise<any>;
 }, caseNumber: string, caseUpdate: Partial<IGraphQLCaseUpdateInput>, dontSetDetails?: boolean, options?: UpdateCaseDetailsGraphQLOptions) => Promise<void>;
+/** GraphQL CaseUpdate for severity/status and FTS (X24x7__c / X24x7ContactInformation__c). */
+export declare const updateCaseSeverityAndFtsGraphQL: (dispatch: CaseReducerDispatchType, apolloClient: {
+    query: (options: any) => Promise<any>;
+    mutate: (options: any) => Promise<any>;
+}, caseNumber: string, payload: CaseSeverityFtsGraphQLPayload, currentSeverity: string | null | undefined, options?: UpdateCaseDetailsGraphQLOptions) => Promise<void>;
 export declare const getNotificationContacts4InternalUser: (dispatch: CaseReducerDispatchType, users: INotifiedUser[], caseOwnerSSO: string) => Promise<void>;
 export declare const getNotificationContacts4ExternalUser: (dispatch: CaseReducerDispatchType, users: any, loggedInUserRights: any, accountNumber: any, caseOwnerSSO: string, fullNameCustom: string, apolloClient?: {
     query: (options: any) => Promise<any>;

package/lib/esm/reducers/CaseReducer.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseReducer.js

@@ -31,6 +31,7 @@ import unescape from 'lodash/unescape';
 import uniq from 'lodash/uniq';
 import uniqBy from 'lodash/uniqBy';
 import { trimAndReplacePlus } from '../components/shared/utils';
+import { buildCaseSeverityFtsGraphQLUpdate } from '../utils/caseSeverityFtsGraphQLUtils';
 import { CaseReducerConstants, DESCRIPTION_LENGTH_LIMIT, initialCaseState, SupportLevelDisplay, } from './CaseConstNTypes';
 import { createCasePayload, createCasePayloadGraphQL, getCaseFromSessionDetails, getCaseRecommendations, getCepCommentFromCepDetails, getHasInvalidEntitlements, getProcessedEntitlements, } from './CaseHelpers';
 import { updateSession } from './SessionRestoreReducer';
@@ -922,6 +923,14 @@ export const updateCaseDetailsGraphQL = (dispatch, apolloClient, caseNumber, cas
         throw error;
     }
 });
+/** GraphQL CaseUpdate for severity/status and FTS (X24x7__c / X24x7ContactInformation__c). */
+export const updateCaseSeverityAndFtsGraphQL = (dispatch, apolloClient, caseNumber, payload, currentSeverity, options) => __awaiter(void 0, void 0, void 0, function* () {
+    const graphqlUpdate = buildCaseSeverityFtsGraphQLUpdate(payload, currentSeverity);
+    if (Object.keys(graphqlUpdate).length === 0) {
+        return;
+    }
+    yield updateCaseDetailsGraphQL(dispatch, apolloClient, caseNumber, graphqlUpdate, false, options);
+});
 export const getNotificationContacts4InternalUser = (dispatch, users, caseOwnerSSO) => __awaiter(void 0, void 0, void 0, function* () {
     const usersArr = (users || []).map((o) => o.ssoUsername).filter((s) => !!s);
     caseOwnerSSO && usersArr.push(caseOwnerSSO);

package/lib/esm/utils/caseSeverityFtsGraphQLUtils.d.ts

@@ -0,0 +1,6 @@
+import { ICasePayload } from '@cee-eng/hydrajs/@types/api/public/case';
+import { IGraphQLCaseUpdateInput } from '@rh-support/utils';
+export type CaseSeverityFtsGraphQLPayload = Partial<Pick<ICasePayload, 'severity' | 'status' | 'fts' | 'contactInfo24x7'>>;
+/** Builds GraphQL case update input for severity/status and FTS (X24x7__c / X24x7ContactInformation__c). */
+export declare function buildCaseSeverityFtsGraphQLUpdate(payload: CaseSeverityFtsGraphQLPayload, currentSeverity?: string | null): Partial<IGraphQLCaseUpdateInput>;
+//# sourceMappingURL=caseSeverityFtsGraphQLUtils.d.ts.map

package/lib/esm/utils/caseSeverityFtsGraphQLUtils.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"caseSeverityFtsGraphQLUtils.d.ts","sourceRoot":"","sources":["../../../src/utils/caseSeverityFtsGraphQLUtils.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AACvE,OAAO,EAAE,uBAAuB,EAAU,MAAM,mBAAmB,CAAC;AAEpE,MAAM,MAAM,6BAA6B,GAAG,OAAO,CAC/C,IAAI,CAAC,YAAY,EAAE,UAAU,GAAG,QAAQ,GAAG,KAAK,GAAG,iBAAiB,CAAC,CACxE,CAAC;AAEF,4GAA4G;AAC5G,wBAAgB,iCAAiC,CAC7C,OAAO,EAAE,6BAA6B,EACtC,eAAe,CAAC,EAAE,MAAM,GAAG,IAAI,GAChC,OAAO,CAAC,uBAAuB,CAAC,CA2BlC"}

package/lib/esm/utils/caseSeverityFtsGraphQLUtils.js

@@ -0,0 +1,26 @@
+import { isSev1 } from '@rh-support/utils';
+/** Builds GraphQL case update input for severity/status and FTS (X24x7__c / X24x7ContactInformation__c). */
+export function buildCaseSeverityFtsGraphQLUpdate(payload, currentSeverity) {
+    var _a;
+    const { severity, status, fts: ftsUpdate, contactInfo24x7: contactUpdate } = payload;
+    const graphqlUpdate = {};
+    if (severity !== undefined) {
+        graphqlUpdate.severity = severity;
+    }
+    if (status !== undefined) {
+        graphqlUpdate.status = status;
+    }
+    if (ftsUpdate !== undefined) {
+        graphqlUpdate.fts = ftsUpdate;
+    }
+    if (contactUpdate !== undefined) {
+        graphqlUpdate.contactInfo24x7 = contactUpdate;
+    }
+    const severityForPatch = String((_a = severity !== null && severity !== void 0 ? severity : currentSeverity) !== null && _a !== void 0 ? _a : '').trim();
+    if ((ftsUpdate !== undefined || contactUpdate !== undefined) &&
+        graphqlUpdate.severity === undefined &&
+        isSev1(severityForPatch)) {
+        graphqlUpdate.severity = severityForPatch;
+    }
+    return graphqlUpdate;
+}

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@rh-support/troubleshoot",
-    "version": "2.6.340",
+    "version": "2.6.341",
     "publishConfig": {
         "access": "public",
         "registry": "https://registry.npmjs.org"
@@ -52,11 +52,11 @@
         "@progress/kendo-licensing": "1.3.5",
         "@progress/kendo-react-pdf": "^5.16.0",
         "@redux-devtools/extension": "^3.3.0",
-        "@rh-support/components": "2.5.213",
-        "@rh-support/react-context": "2.5.308",
+        "@rh-support/components": "2.5.214",
+        "@rh-support/react-context": "2.5.309",
         "@rh-support/types": "2.0.26",
-        "@rh-support/user-permissions": "2.5.160",
-        "@rh-support/utils": "2.5.141",
+        "@rh-support/user-permissions": "2.5.161",
+        "@rh-support/utils": "2.5.142",
         "@types/react-redux": "^7.1.33",
         "@types/redux": "^3.6.0",
         "date-fns": "3.6.0",
@@ -128,5 +128,5 @@
         "defaults and supports es6-module",
         "maintained node versions"
     ],
-    "gitHead": "62d92ed52ff1bf81a6103af96c29e96442da5963"
+    "gitHead": "db4ef21c103bd27b78fdbcbe38b84750e7886df4"
 }