@rh-support/troubleshoot 2.6.334 → 2.6.335

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.js

@@ -101,7 +101,7 @@ export function RequestEscalationModal(props) {
                         Subject: formState.subject,
                         Description: serializedDescription,
                         Status: 'In Progress',
-                        Origin: 'Portal ACE',
+                        Origin: 'Portal RME',
                         Priority: props.severity || '3 (Medium)',
                         Type: 'RME',
                         RecordTypeId: '012Ek00000JUtx5IAD',

package/lib/esm/components/CaseEditView/CaseOverview/CaseStatus.js

@@ -8,7 +8,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
     });
 };
 import { SingleSelectDropdown, ValueChangedIcon } from '@rh-support/components';
-import { mapSfdcStatusToPortalStatus, PORTAL_DISPLAY_STATUSES } from '@rh-support/utils';
+import { mapSfdcStatusToPortalStatus, PORTAL_USER_SELECTABLE_STATUSES } from '@rh-support/utils';
 import isEmpty from 'lodash/isEmpty';
 import map from 'lodash/map';
 import React, { useContext, useMemo, useState } from 'react';
@@ -39,7 +39,7 @@ function CaseStatus(props) {
         setLocalStatusChange(true);
         validateCaseStatus(option);
     });
-    const getDropdownOptions = map(PORTAL_DISPLAY_STATUSES, (option) => ({
+    const getDropdownOptions = map(PORTAL_USER_SELECTABLE_STATUSES, (option) => ({
         label: option,
         value: option,
     }));

package/lib/esm/components/CaseEditView/CaseOverview/index.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/CaseOverview/index.tsx"],"names":[],"mappings":"AAmCA,OAAO,KAAkD,MAAM,OAAO,CAAC;AA4BvE,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;CACnD;AAED,MAAM,CAAC,OAAO,UAAU,YAAY,CAAC,KAAK,EAAE,MAAM,qBAkhBjD"}
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/CaseOverview/index.tsx"],"names":[],"mappings":"AAmCA,OAAO,KAAkD,MAAM,OAAO,CAAC;AA4BvE,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;CACnD;AAED,MAAM,CAAC,OAAO,UAAU,YAAY,CAAC,KAAK,EAAE,MAAM,qBA4hBjD"}

package/lib/esm/components/CaseEditView/CaseOverview/index.js

@@ -156,7 +156,7 @@ export default function CaseOverview(props) {
             caseUpdateError.showError(e, t('Severity failed to update'));
         }
     });
-    const updateStatusState = (statusVal_1, reopenedAt_1, reopenedBySSOName_1, reopenedReason_1, reopenedReasonOther_1, ...args_1) => __awaiter(this, [statusVal_1, reopenedAt_1, reopenedBySSOName_1, reopenedReason_1, reopenedReasonOther_1, ...args_1], void 0, function* (statusVal, reopenedAt, reopenedBySSOName, reopenedReason, reopenedReasonOther, onStatusUpdate = null) {
+    const updateStatusState = (statusVal, reopenedAt, reopenedBySSOName, reopenedReason, reopenedReasonOther, onStatusUpdate) => __awaiter(this, void 0, void 0, function* () {
         setStatusUpdating(caseOverviewDispatch, true);
         let updateStatusObj = {
             status: statusVal,
@@ -170,10 +170,12 @@ export default function CaseOverview(props) {
             setStatusUpdating(caseOverviewDispatch, false);
             onStatusUpdate && (yield onStatusUpdate());
             ToastNotification.addSuccessMessage(t('Status has been successfully updated'));
+            return true;
         }
         catch (e) {
             setStatusUpdating(caseOverviewDispatch, false);
-            caseUpdateError.showError(e, t('Status failed to update'));
+            caseUpdateError.showError(e, t('Status failed to update, try refreshing the page. Please contact us if the problem persists.'));
+            return false;
         }
     });
     const onStatusChange = (newPortalStatus) => __awaiter(this, void 0, void 0, function* () {
@@ -238,6 +240,7 @@ export default function CaseOverview(props) {
     };
     const portalStatus = mapSfdcStatusToPortalStatus(status);
     const isCaseInOpenState = portalStatus !== 'Closed' && portalStatus !== 'Archived';
+    const isCaseArchived = portalStatus === 'Archived';
     // To switch from old case type to new support type
     const newCaseTypesArray = toNewCaseTypeMapper(allCaseTypes.data).sort();
     return (React.createElement(React.Fragment, null,
@@ -262,13 +265,13 @@ export default function CaseOverview(props) {
                         props.caseNumber),
                     React.createElement("div", null,
                         exportPDFButton(props.caseNumber),
-                        React.createElement(Button, Object.assign({ className: `pf-v6-u-ml-md ${isExportingPDF ? 'hide-in-pdf' : ''}`, isDisabled: !canManageCase }, ((showCloseCaseModal || showReOpenCaseModal) &&
+                        !isCaseArchived && (React.createElement(Button, Object.assign({ className: `pf-v6-u-ml-md ${isExportingPDF ? 'hide-in-pdf' : ''}`, isDisabled: !canManageCase }, ((showCloseCaseModal || showReOpenCaseModal) &&
                             isCaseUpdating && {
                             isLoading: true,
                         }), { onClick: () => (isCaseInOpenState ? onCaseClose() : onCaseReopen()), variant: isCaseInOpenState ? ButtonVariant.secondary : ButtonVariant.tertiary, "data-tracking-id": isCaseInOpenState
                                 ? 'case-close-btn-case-details-overview'
                                 : 'case-reopen-btn-case-details-overview' }),
-                            React.createElement(Trans, null, isCaseInOpenState ? 'Close case' : 'Reopen case')))),
+                            React.createElement(Trans, null, isCaseInOpenState ? 'Close case' : 'Reopen case'))))),
                 React.createElement("div", { className: `case-details-header-secondary push-bottom-narrow pf-v6-u-mb-sm ${isExportingPDF && !viewAsCustomer ? 'hide-in-pdf' : ''}` },
                     React.createElement("span", { className: `case-support-level ${isExportingPDF ? 'hide-in-pdf' : ''}` }, computeSupportLink())),
                 React.createElement("div", { className: "case-details-summary push-bottom-narrow" },
@@ -308,7 +311,7 @@ export default function CaseOverview(props) {
             React.createElement("div", { className: "case-overview-secondary card card-md card-light push-bottom" },
                 React.createElement("div", { className: "pf-v6-l-grid pf-m-gutter pf-m-all-4-col-on-lg" },
                     React.createElement("div", { className: "form-wrapper" },
-                        React.createElement(CaseStatus, { selectedStatus: status, onStatusChange: onStatusChange, isDisabled: !canManageCase || allCaseStatuses.isFetching, isFetching: caseOverviewState.caseStatusUpdating && isCaseUpdating, hasError: allCaseStatuses.isError })),
+                        React.createElement(CaseStatus, { selectedStatus: status, onStatusChange: onStatusChange, isDisabled: !canManageCase || allCaseStatuses.isFetching || isCaseArchived, isFetching: caseOverviewState.caseStatusUpdating && isCaseUpdating, hasError: allCaseStatuses.isError })),
                     React.createElement("div", { className: "form-wrapper" },
                         React.createElement(CaseType, { selectedType: switchedCaseType, onTypeChange: onTypeChange, isDisabled: !canManageCase || allCaseTypes.isFetching || isCaseUpdating, allTypes: newCaseTypesArray, isFetching: caseOverviewState.caseTypeUpdating && isCaseUpdating, hasError: allCaseTypes.isError })),
                     React.createElement("div", { className: "form-wrapper" },
@@ -316,10 +319,12 @@ export default function CaseOverview(props) {
             React.createElement(ExpandableSection, { className: "case-details-main", toggleText: t('Case information'), isExpanded: isDetailsExpanded, onToggle: onToggleDetails },
                 React.createElement(CaseInformation, null))),
         showCloseCaseModal && (React.createElement(CloseCaseModal, { onConfirm: (commentBody) => __awaiter(this, void 0, void 0, function* () {
-                yield updateStatusState(CaseStatusEnum.CLOSED);
-                yield postCommentAfterStatusUpdate(commentBody);
+                const success = yield updateStatusState(CaseStatusEnum.CLOSED);
+                if (success) {
+                    yield postCommentAfterStatusUpdate(commentBody);
+                    dtmTrackEventCaseStepEncountered('close', caseNumber, product, version);
+                }
                 setShowCaseCloseModal(false);
-                dtmTrackEventCaseStepEncountered('close', caseNumber, product, version);
             }), isUpdating: (caseOverviewState.caseStatusUpdating && isCaseUpdating) || isPostingComment, onClose: () => {
                 setShowCaseCloseModal(false);
             }, caseNumber: caseNumber })),

package/lib/esm/components/CaseEditView/CaseSolutions/CaseSolutions.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseSolutions.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/CaseSolutions/CaseSolutions.tsx"],"names":[],"mappings":"AA0BA,OAAO,KAAsD,MAAM,OAAO,CAAC;AAwF3E,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,sBAAsB,EAAE,OAAO,CAAC;CACnC;AAUD,eAAO,MAAM,aAAa,+EAmhBxB,CAAC"}
+{"version":3,"file":"CaseSolutions.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/CaseSolutions/CaseSolutions.tsx"],"names":[],"mappings":"AA0BA,OAAO,KAAsD,MAAM,OAAO,CAAC;AAwF3E,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,sBAAsB,EAAE,OAAO,CAAC;CACnC;AAUD,eAAO,MAAM,aAAa,+EAshBxB,CAAC"}

package/lib/esm/components/CaseEditView/CaseSolutions/CaseSolutions.js

@@ -161,7 +161,7 @@ export const CaseSolutions = forwardRef((props, ref) => {
             setIsCloseCaseModalOpen(false);
         }
         catch (err) {
-            caseUpdateError.showError(err, t('Status failed to update'));
+            caseUpdateError.showError(err, t('Status failed to update, try refreshing the page. Please contact us if the problem persists.'));
         }
         finally {
             setIsCaseCloseLoading(false);

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseOpenshiftClusterId/CaseOpenshiftClusterId.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseOpenshiftClusterId.d.ts","sourceRoot":"","sources":["../../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseOpenshiftClusterId/CaseOpenshiftClusterId.tsx"],"names":[],"mappings":"AAQA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAqB/D,wBAAgB,sBAAsB,sBAyVrC"}
+{"version":3,"file":"CaseOpenshiftClusterId.d.ts","sourceRoot":"","sources":["../../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseOpenshiftClusterId/CaseOpenshiftClusterId.tsx"],"names":[],"mappings":"AAYA,OAAO,KAAmD,MAAM,OAAO,CAAC;AAqBxE,wBAAgB,sBAAsB,sBA+YrC"}

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseOpenshiftClusterId/CaseOpenshiftClusterId.js

@@ -10,11 +10,10 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
 import { useApolloClient } from '@apollo/client/react';
 import { LoadingIndicator, ToastNotification, usePrevious } from '@rh-support/components';
 import { GlobalMetadataStateContext } from '@rh-support/react-context';
-import { extractNoClusterIdFieldsFromDescription, getVersion } from '@rh-support/utils';
-import debounce from 'lodash/debounce';
+import { extractNoClusterIdFieldsFromAdditionalCaseInformation, getVersion, hasNoClusterIdFieldsInAdditionalCaseInformation, } from '@rh-support/utils';
 import isEmpty from 'lodash/isEmpty';
 import isEqual from 'lodash/isEqual';
-import React, { useContext, useEffect, useState } from 'react';
+import React, { useContext, useEffect, useMemo, useState } from 'react';
 import { useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../../../../context/CaseContext';
 import { useCaseUpdateErrorMessage } from '../../../../../hooks/useCaseUpdateErrorMessage';
@@ -27,7 +26,7 @@ import { PDFContext } from '../../../PDFContainer';
 export function CaseOpenshiftClusterId() {
     const caseUpdateError = useCaseUpdateErrorMessage();
     const apolloClient = useApolloClient();
-    const { openshiftClusterID, product, version, caseNumber, caseId, openshiftClusterVersion, noClusterIdReason, noClusterIdReasonExplanation, selectedAccountDetails, description, isFetchingCaseDetails, } = useCaseSelector((state) => ({
+    const { openshiftClusterID, product, version, caseNumber, caseId, openshiftClusterVersion, noClusterIdReason, noClusterIdReasonExplanation, selectedAccountDetails, description, additionalCaseInformation, isFetchingCaseDetails, } = useCaseSelector((state) => ({
         openshiftClusterID: state.caseDetails.openshiftClusterID,
         product: state.caseDetails.product,
         version: state.caseDetails.version,
@@ -38,6 +37,7 @@ export function CaseOpenshiftClusterId() {
         noClusterIdReasonExplanation: state.caseDetails.noClusterIdReasonExplanation,
         selectedAccountDetails: state.selectedAccountDetails,
         description: state.caseDetails.description,
+        additionalCaseInformation: state.caseDetails.additionalCaseInformation,
         isFetchingCaseDetails: state.isFetchingCaseDetails,
     }), isEqual);
     const caseDispatch = useCaseDispatch();
@@ -58,6 +58,47 @@ export function CaseOpenshiftClusterId() {
     const previousProduct = usePrevious(product);
     const { t } = useTranslation();
     const { isExportingPDF } = useContext(PDFContext);
+    const additionalCaseNoClusterFields = useMemo(() => extractNoClusterIdFieldsFromAdditionalCaseInformation(additionalCaseInformation), [additionalCaseInformation]);
+    const resolvedNoClusterFields = useMemo(() => ({
+        reason: noClusterIdReason || additionalCaseNoClusterFields.noClusterIdReason,
+        explanation: noClusterIdReasonExplanation || additionalCaseNoClusterFields.noClusterIdReasonExplanation,
+    }), [noClusterIdReason, noClusterIdReasonExplanation, additionalCaseNoClusterFields]);
+    const hasNoClusterIdSelection = useMemo(() => {
+        const { reason, explanation } = resolvedNoClusterFields;
+        if (reason) {
+            return true;
+        }
+        return explanation !== '' && explanation !== 'v3-cluster';
+    }, [resolvedNoClusterFields]);
+    const clusterDropdownId = useMemo(() => {
+        if (!isEmpty(localOpenshiftClusterIDState)) {
+            return localOpenshiftClusterIDState;
+        }
+        if (!isEmpty(selectedReason)) {
+            return selectedReason;
+        }
+        if (!isEmpty(openshiftClusterID)) {
+            return openshiftClusterID;
+        }
+        const { reason, explanation } = resolvedNoClusterFields;
+        if (reason === 'Other' && explanation === 'v3-cluster') {
+            return 'v3-cluster';
+        }
+        if (hasNoClusterIdSelection) {
+            return 'dont-have-id';
+        }
+        return '';
+    }, [
+        localOpenshiftClusterIDState,
+        selectedReason,
+        openshiftClusterID,
+        resolvedNoClusterFields,
+        hasNoClusterIdSelection,
+    ]);
+    const resolvedNoClusterIdReason = resolvedNoClusterFields.reason;
+    const resolvedNoClusterIdReasonExplanation = resolvedNoClusterFields.explanation;
+    const shouldShowNoClusterReasonSelector = resolvedNoClusterIdReasonExplanation !== 'v3-cluster' &&
+        (clusterDropdownId === 'dont-have-id' || dontKnowSelected);
     const clusterStateReset = () => {
         setSelectedReason('');
         setDontKnowSelected(false);
@@ -70,8 +111,15 @@ export function CaseOpenshiftClusterId() {
             openshiftClusterVersion: '',
             noClusterIdReasonExplanation: '',
             noClusterIdReason: '',
+            additionalCaseInformation: null,
         });
     };
+    const clearedClusterProductFields = {
+        openshiftClusterID: '',
+        openshiftClusterVersion: '',
+        noClusterIdReasonExplanation: '',
+        noClusterIdReason: '',
+    };
     const onDisplayNameChange = (val) => {
         setDisplayName(val);
     };
@@ -79,43 +127,24 @@ export function CaseOpenshiftClusterId() {
         const isClusterVisible = () => __awaiter(this, void 0, void 0, function* () {
             const hasCluster = yield isClusterIdEnabledForProduct(product);
             setShowClusterId(hasCluster);
-            // when product changes from a product with cluster to a product without cluster, reset the clusterId
             const hasPreviousProduct = previousProduct !== undefined;
             const hasCurrentProduct = product !== undefined;
             //need to check if they are undefined as the data loads in and can cause eval against product version === undefined causing edge case to reset our cluster with logic as if product changed.
             const IsProductHasChanged = hasPreviousProduct && hasCurrentProduct && previousProduct !== product;
-            const previousHadCluster = !isEmpty(previousProduct) && isClusterIdEnabledForProduct(previousProduct);
-            const isResetClusterID = previousHadCluster && (!hasCluster || isOpenShiftV3) && IsProductHasChanged;
-            if (isResetClusterID) {
-                const caseDetails = {
-                    openshiftClusterID: '',
-                    openshiftClusterVersion: '',
-                    noClusterIdReasonExplanation: '',
-                    noClusterIdReason: '',
-                };
-                setCaseDetails(caseDispatch, caseDetails);
+            const currentIsClusterEnabled = hasCluster && !isOpenShiftV3;
+            const previousIsClusterEnabled = !isEmpty(previousProduct) && isClusterIdEnabledForProduct(previousProduct);
+            const shouldResetOnClusterProductBoundaryChange = IsProductHasChanged && previousIsClusterEnabled !== currentIsClusterEnabled;
+            if (shouldResetOnClusterProductBoundaryChange) {
+                setCaseDetails(caseDispatch, Object.assign(Object.assign({}, clearedClusterProductFields), { additionalCaseInformation: null }));
                 setLocalOpenshiftClusterIDState('');
                 clusterStateReset();
-                if (!isEmpty(openshiftClusterID) || !isEmpty(openshiftClusterVersion)) {
-                    yield clusterIdUpdate({ openshiftClusterID: '', openshiftClusterVersion: '' }, false);
-                }
-                return;
-            }
-            // Switching onto a cluster product: restore reason fields from description and auto-select
-            if (hasCluster && IsProductHasChanged && isEmpty(openshiftClusterID)) {
-                const fromDescription = extractNoClusterIdFieldsFromDescription(description || '');
-                const reason = noClusterIdReason || fromDescription.noClusterIdReason;
-                const explanation = noClusterIdReasonExplanation || fromDescription.noClusterIdReasonExplanation;
-                if (!isEmpty(reason) || (!isEmpty(explanation) && explanation !== 'v3-cluster')) {
-                    if (reason !== noClusterIdReason || explanation !== noClusterIdReasonExplanation) {
-                        setCaseDetails(caseDispatch, {
-                            noClusterIdReason: reason,
-                            noClusterIdReasonExplanation: explanation,
-                        });
-                    }
-                    setDontKnowSelected(true);
-                    setSelectedReason('dont-have-id');
-                    setLocalOpenshiftClusterIDState('');
+                const hasClusterRelatedData = !isEmpty(openshiftClusterID) ||
+                    !isEmpty(openshiftClusterVersion) ||
+                    !isEmpty(noClusterIdReason) ||
+                    !isEmpty(noClusterIdReasonExplanation) ||
+                    hasNoClusterIdFieldsInAdditionalCaseInformation(additionalCaseInformation);
+                if (hasClusterRelatedData) {
+                    yield clusterIdUpdate(clearedClusterProductFields, false);
                 }
             }
         });
@@ -123,25 +152,16 @@ export function CaseOpenshiftClusterId() {
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [product]);
     /**
-     * Hydrate cluster dropdown / reason UI from loaded case details
+     * Keep local invalid state in sync when a real cluster ID is present on the case.
      */
     useEffect(() => {
-        const isClusterIdInvalid = getIsClusterIdInvalid(openshiftClusterID);
-        setIsClusterIdInValid(isClusterIdInvalid);
+        setIsClusterIdInValid(getIsClusterIdInvalid(openshiftClusterID));
         if (!isEmpty(openshiftClusterID)) {
             setLocalOpenshiftClusterIDState(openshiftClusterID);
             setSelectedReason('');
             setDontKnowSelected(false);
-            return;
         }
-        if (!isEmpty(noClusterIdReason) ||
-            (!isEmpty(noClusterIdReasonExplanation) && noClusterIdReasonExplanation !== 'v3-cluster')) {
-            setDontKnowSelected(true);
-            setSelectedReason('dont-have-id');
-            setLocalOpenshiftClusterIDState('');
-        }
-        // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [noClusterIdReason, noClusterIdReasonExplanation, openshiftClusterID, openshiftClusterVersion]);
+    }, [openshiftClusterID, openshiftClusterVersion]);
     const clusterIdUpdate = (caseDetails_1, ...args_1) => __awaiter(this, [caseDetails_1, ...args_1], void 0, function* (caseDetails, showToast = true) {
         if (showToast)
             setIsClusterIdUpdating(true);
@@ -153,9 +173,21 @@ export function CaseOpenshiftClusterId() {
             if (caseDetails.openshiftClusterVersion !== undefined) {
                 caseUpdate.openshiftClusterVersion = caseDetails.openshiftClusterVersion;
             }
+            if (caseDetails.noClusterIdReason !== undefined) {
+                caseUpdate.noClusterIdReason = caseDetails.noClusterIdReason;
+            }
+            if (caseDetails.noClusterIdReasonExplanation !== undefined) {
+                caseUpdate.noClusterIdReasonExplanation = caseDetails.noClusterIdReasonExplanation;
+            }
             yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, caseNumber, caseUpdate, false, {
                 salesforceCaseId: caseId,
-                existingCaseDetails: { product, version },
+                existingCaseDetails: {
+                    product,
+                    version,
+                    noClusterIdReason,
+                    noClusterIdReasonExplanation,
+                    additionalCaseInformation,
+                },
             });
             if (showToast) {
                 setIsClusterIdUpdating(false);
@@ -223,38 +255,37 @@ export function CaseOpenshiftClusterId() {
             yield clusterIdUpdate(caseDetails);
         }
     });
-    const isDedicatedV3 = () => noClusterIdReason === 'Other' && noClusterIdReasonExplanation === 'v3-cluster';
+    const isDedicatedV3 = () => resolvedNoClusterIdReason === 'Other' && resolvedNoClusterIdReasonExplanation === 'v3-cluster';
     const v3Message = () => description.match(/Cluster Name: /g) ? (React.createElement(React.Fragment, null,
         "Your Cluster Name has been added to the description below. ",
         v3Tov4TransitionLink())) : (React.createElement(React.Fragment, null, v3Tov4TransitionLink()));
     const clusterIdDropdownFormInstructions = () => {
         const errorMessage = isClusterIdInvalid
             ? isInvalidErrorMessage()
-            : isEmpty(openshiftClusterID) && isEmpty(selectedReason)
-                ? discoverV4ClusterIdLinkError()
-                : null;
+            : isEmpty(clusterDropdownId) || clusterDropdownId === 'dont-have-id' || clusterDropdownId === 'v3-cluster'
+                ? null
+                : discoverV4ClusterIdLinkError();
         const infoMessage = isDedicatedV3() ? v3Message() : discoverV4ClusterIdLink();
         return errorMessage ? errorMessage : infoMessage;
     };
     const onReasonExplanationInputBoxChanged = (explanationInput) => __awaiter(this, void 0, void 0, function* () {
         explanationInput = (explanationInput || '').trim();
-        if (explanationInput) {
-            const caseDetails = {
-                noClusterIdReason: 'Other',
-                openshiftClusterID: '',
-                noClusterIdReasonExplanation: explanationInput,
-            };
-            try {
-                setCaseDetails(caseDispatch, { noClusterIdReasonExplanation: explanationInput });
-                yield clusterIdUpdate(caseDetails);
-            }
-            catch (e) {
-                setCaseDetails(caseDispatch, { noClusterIdReasonExplanation });
-            }
+        if (!explanationInput || explanationInput === (noClusterIdReasonExplanation || '').trim()) {
+            return;
+        }
+        const caseDetails = {
+            noClusterIdReason: 'Other',
+            openshiftClusterID: '',
+            noClusterIdReasonExplanation: explanationInput,
+        };
+        try {
+            setCaseDetails(caseDispatch, { noClusterIdReasonExplanation: explanationInput });
+            yield clusterIdUpdate(caseDetails);
+        }
+        catch (e) {
+            setCaseDetails(caseDispatch, { noClusterIdReasonExplanation });
         }
     });
-    // eslint-disable-next-line react-hooks/exhaustive-deps
-    const debounceFn = debounce(onReasonExplanationInputBoxChanged, 1000);
     const onReasonChange = (reason) => __awaiter(this, void 0, void 0, function* () {
         if (!reason || reason === noClusterIdReason)
             return;
@@ -274,7 +305,8 @@ export function CaseOpenshiftClusterId() {
         }
         setIsReasonUpdating(false);
     });
-    const isInVaidNoClusterIdReason = isEmpty(noClusterIdReason) || (noClusterIdReason === 'Other' && isEmpty(noClusterIdReasonExplanation.trim()));
+    const isInVaidNoClusterIdReason = isEmpty(resolvedNoClusterIdReason) ||
+        (resolvedNoClusterIdReason === 'Other' && isEmpty((resolvedNoClusterIdReasonExplanation || '').trim()));
     if (!showClusterId || isFetchingCaseDetails) {
         return null;
     }
@@ -283,9 +315,12 @@ export function CaseOpenshiftClusterId() {
     }
     else {
         return (React.createElement(React.Fragment, null,
-            React.createElement(OpenshiftDropdownV4, { openshiftDisplayName: displayName, setOpenshiftDisplayName: onDisplayNameChange, openshiftClusterIDState: localOpenshiftClusterIDState || selectedReason, onClusterIdStateUpdate: onClusterIdSave, isClusterIdInvalid: (isEmpty(localOpenshiftClusterIDState) && isEmpty(selectedReason)) || isClusterIdInvalid, clusterIdDropdownFormInstructions: !isExportingPDF ? clusterIdDropdownFormInstructions() : undefined, onClusterClear: resetClusterData, isV3: product !== 'OpenShift Container Platform', isDisabled: isClusterIdUpdating, noClusterIdReasonExplanation: noClusterIdReasonExplanation }),
-            noClusterIdReasonExplanation !== 'v3-cluster' &&
-                (dontKnowSelected || noClusterIdReasonExplanation || noClusterIdReason) && (React.createElement(NoClusterIDReasonSelector, { noClusterIdReasonExplanation: noClusterIdReasonExplanation, noClusterIdReason: noClusterIdReason, onReasonInputBoxChanged: debounceFn, onReasonChange: onReasonChange, isInValid: isInVaidNoClusterIdReason, isCustomer: isCustomer, isDisabled: isReasonUpdating })),
+            React.createElement(OpenshiftDropdownV4, { openshiftDisplayName: displayName, setOpenshiftDisplayName: onDisplayNameChange, openshiftClusterIDState: clusterDropdownId || '', onClusterIdStateUpdate: onClusterIdSave, isClusterIdInvalid: isEmpty(clusterDropdownId) ||
+                    clusterDropdownId === 'dont-have-id' ||
+                    clusterDropdownId === 'v3-cluster'
+                    ? false
+                    : isClusterIdInvalid, clusterIdDropdownFormInstructions: !isExportingPDF ? clusterIdDropdownFormInstructions() : undefined, onClusterClear: resetClusterData, isV3: product !== 'OpenShift Container Platform', isDisabled: isClusterIdUpdating, noClusterIdReasonExplanation: resolvedNoClusterIdReasonExplanation || '' }),
+            shouldShowNoClusterReasonSelector && (React.createElement(NoClusterIDReasonSelector, { noClusterIdReasonExplanation: resolvedNoClusterIdReasonExplanation || '', noClusterIdReason: resolvedNoClusterIdReason || '', onReasonInputBoxBlur: onReasonExplanationInputBoxChanged, onReasonChange: onReasonChange, isInValid: isInVaidNoClusterIdReason, isCustomer: isCustomer, isDisabled: isReasonUpdating })),
             React.createElement(LoadingIndicator, { show: isClusterIdUpdating, size: "xs" })));
     }
 }

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/CaseComments.d.ts

@@ -6,6 +6,7 @@ interface IProps {
     feedback: number;
     onFeedBackUpdate: (id: string, feedback: number) => void;
     accountNumber: string;
+    onReply: (author: string, commentId: string, timestamp: string) => void;
     showJumpToComment?: boolean;
     onJumpToComment?: (commentId: string) => void;
     downloadAttachment: ({ caseNumber, uuid, name }: {

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/CaseComments.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseComments.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDiscussion/CaseComments.tsx"],"names":[],"mappings":"AAEA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AA2BvE,OAAO,KAAwC,MAAM,OAAO,CAAC;AAU7D,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,YAAY,CAAC;IACtB,QAAQ,EAAE,MAAM,CAAC;IACjB,gBAAgB,EAAE,CAAC,EAAE,EAAE,MAAM,EAAE,QAAQ,EAAE,MAAM,KAAK,IAAI,CAAC;IACzD,aAAa,EAAE,MAAM,CAAC;IACtB,iBAAiB,CAAC,EAAE,OAAO,CAAC;IAC5B,eAAe,CAAC,EAAE,CAAC,SAAS,EAAE,MAAM,KAAK,IAAI,CAAC;IAC9C,kBAAkB,EAAE,CAAC,EAAE,UAAU,EAAE,IAAI,EAAE,IAAI,EAAE,EAAE;QAAE,UAAU,EAAE,MAAM,CAAC;QAAC,IAAI,EAAE,MAAM,CAAC;QAAC,IAAI,EAAE,MAAM,CAAA;KAAE,KAAK,IAAI,CAAC;CAChH;AAED,QAAA,MAAM,YAAY,4EAgUhB,CAAC;AAEH,eAAe,YAAY,CAAC"}
+{"version":3,"file":"CaseComments.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDiscussion/CaseComments.tsx"],"names":[],"mappings":"AAEA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AA2BvE,OAAO,KAAwC,MAAM,OAAO,CAAC;AAU7D,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,YAAY,CAAC;IACtB,QAAQ,EAAE,MAAM,CAAC;IACjB,gBAAgB,EAAE,CAAC,EAAE,EAAE,MAAM,EAAE,QAAQ,EAAE,MAAM,KAAK,IAAI,CAAC;IACzD,aAAa,EAAE,MAAM,CAAC;IACtB,OAAO,EAAE,CAAC,MAAM,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,EAAE,SAAS,EAAE,MAAM,KAAK,IAAI,CAAC;IACxE,iBAAiB,CAAC,EAAE,OAAO,CAAC;IAC5B,eAAe,CAAC,EAAE,CAAC,SAAS,EAAE,MAAM,KAAK,IAAI,CAAC;IAC9C,kBAAkB,EAAE,CAAC,EAAE,UAAU,EAAE,IAAI,EAAE,IAAI,EAAE,EAAE;QAAE,UAAU,EAAE,MAAM,CAAC;QAAC,IAAI,EAAE,MAAM,CAAC;QAAC,IAAI,EAAE,MAAM,CAAA;KAAE,KAAK,IAAI,CAAC;CAChH;AAED,QAAA,MAAM,YAAY,4EA8UhB,CAAC;AAEH,eAAe,YAAY,CAAC"}

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/CaseComments.js

@@ -251,6 +251,8 @@ const CaseComments = React.forwardRef((props, ref) => {
             React.createElement("span", { className: "pull-right pf-v6-l-flex pf-m-align-items-center" },
                 props.showJumpToComment && (React.createElement(DiscussionItemLink, { onClick: onJumpToComment(props.comment.id), discussionType: DiscussionType.COMMENT, itemId: props.comment.id, caseNumber: caseNumber, isCopyLink: false },
                     React.createElement(Trans, null, "Jump to comment"))),
-                React.createElement(JumpAndCopyLink, { caseNumber: caseNumber, cardId: props.comment.id, discussionType: DiscussionType.COMMENT })))));
+                React.createElement(JumpAndCopyLink, { caseNumber: caseNumber, cardId: props.comment.id, discussionType: DiscussionType.COMMENT }),
+                React.createElement("button", { onClick: () => props.onReply(props.comment.lastModifiedById, props.comment.id, props.comment.lastModifiedDate), className: `btn btn-app btn-link case-reply-button ${isExportingPDF ? 'hide-in-pdf' : ''}`, "data-tracking-id": "case-comment-reply", type: "button" },
+                    React.createElement(Trans, null, "Reply"))))));
 });
 export default CaseComments;

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/CaseDiscussion.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseDiscussion.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDiscussion/CaseDiscussion.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AAkBvE,OAAO,KAAoE,MAAM,OAAO,CAAC;AAoCzF,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,YAAY,EAAE,CAAC;IAC7B,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B,aAAa,CAAC,EAAE,OAAO,CAAC;IAGxB,aAAa,EAAE,MAAM,CAAC;IACtB,MAAM,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;IAC/C,eAAe,EAAE,OAAO,CAAC;IACzB,eAAe,EAAE,MAAM,OAAO,CAAC,OAAO,CAAC,GAAG,IAAI,CAAC;CAClD;AAOD,MAAM,CAAC,OAAO,UAAU,cAAc,CAAC,KAAK,EAAE,MAAM,qBAugBnD"}
+{"version":3,"file":"CaseDiscussion.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDiscussion/CaseDiscussion.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AAkBvE,OAAO,KAAoE,MAAM,OAAO,CAAC;AAsCzF,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,YAAY,EAAE,CAAC;IAC7B,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B,aAAa,CAAC,EAAE,OAAO,CAAC;IAGxB,aAAa,EAAE,MAAM,CAAC;IACtB,MAAM,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;IAC/C,eAAe,EAAE,OAAO,CAAC;IACzB,eAAe,EAAE,MAAM,OAAO,CAAC,OAAO,CAAC,GAAG,IAAI,CAAC;CAClD;AAOD,MAAM,CAAC,OAAO,UAAU,cAAc,CAAC,KAAK,EAAE,MAAM,qBAqhBnD"}

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/CaseDiscussion.js

@@ -26,7 +26,7 @@ import { AutoSizer, CellMeasurer, CellMeasurerCache, List, WindowScroller } from
 import { useCaseDispatch, useCaseSelector } from '../../../../context/CaseContext';
 import { useCaseDetailsPageDispatchContext, useCaseDetailsPageStateContext, } from '../../../../context/CaseDetailsPageContext';
 import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../../../context/CaseDiscussionTabContext';
-import { discussionSortOrderConst, DiscussionType, setDiscussions, setSort, updateAttachment, updateAttacmentsAfterRemoval, updateDiscussionStateAttachments, } from '../../../../reducers/CaseDiscussionTabReducer';
+import { clearReplyingTo, discussionSortOrderConst, DiscussionType, setDiscussions, setReplyingTo, setSort, updateAttachment, updateAttacmentsAfterRemoval, updateDiscussionStateAttachments, } from '../../../../reducers/CaseDiscussionTabReducer';
 import { setCaseState } from '../../../../reducers/CaseReducer';
 import { AttachmentContextProvider } from '../../../shared/fileUpload/reducer/AttachmentReducerContext';
 import { PDFContext } from '../../PDFContainer';
@@ -52,7 +52,7 @@ export default function CaseDiscussion(props) {
     const urlSearchParams = getUrlParsedParams(useLocation().search);
     const discussionIdFromUrl = ((urlSearchParams === null || urlSearchParams === void 0 ? void 0 : urlSearchParams.commentId) || (urlSearchParams === null || urlSearchParams === void 0 ? void 0 : urlSearchParams.attachmentId));
     const activeDiscussionElementRef = useRef(null);
-    const { sort, discussionFiltersListState, allDiscussions } = useCaseDiscussionTabStateContext();
+    const { sort, discussionFiltersListState, allDiscussions, replyingToAuthor, replyingToTimestamp } = useCaseDiscussionTabStateContext();
     const { globalMetadataState: { navBarRef }, } = useGlobalStateContext();
     const dispatchDiscussion = useCaseDiscussionTabDispatchContext();
     const { caseDetailsPageState: { caseAttachmentHydra }, } = useCaseDetailsPageStateContext();
@@ -147,6 +147,13 @@ export default function CaseDiscussion(props) {
         }
         dtmTrackEventCaseStepEncountered('comment', caseNumber, product, version);
     });
+    const onReply = (author, commentId, timestamp) => {
+        setReplyingTo(dispatchDiscussion, author, commentId, timestamp);
+        scrollIntoView(props.tabRef, { navBarRef, timeout: 0, onlyIfNotInViewport: true, offset: 30 });
+    };
+    const onClearReply = () => {
+        clearReplyingTo(dispatchDiscussion);
+    };
     /** Strips special chars to prevent regex injection, then HTML-escapes via DOM round-trip to prevent XSS. */
     const sanitizedSearchInput = (value) => {
         if (!value)
@@ -247,7 +254,7 @@ export default function CaseDiscussion(props) {
         if (isEmpty(discussion) || isEmpty(discussion.item))
             return null;
         return (React.createElement("div", { "data-tracking-id": "discussion-elements", key: discussion.item.id },
-            discussion.discussionType === DiscussionType.COMMENT && (React.createElement(CaseComments, { caseNumber: caseNumber, ref: discussionIdFromUrl === discussion.item.id ? activeDiscussionElementRef : null, comment: discussion.item, onFeedBackUpdate: () => { }, feedback: discussion.feedback, accountNumber: props.accountNumber, showJumpToComment: !isEmpty(searchCommentText), onJumpToComment: onJumpToComment, downloadAttachment: downloadAttachment })),
+            discussion.discussionType === DiscussionType.COMMENT && (React.createElement(CaseComments, { caseNumber: caseNumber, ref: discussionIdFromUrl === discussion.item.id ? activeDiscussionElementRef : null, comment: discussion.item, onFeedBackUpdate: () => { }, feedback: discussion.feedback, accountNumber: props.accountNumber, onReply: onReply, showJumpToComment: !isEmpty(searchCommentText), onJumpToComment: onJumpToComment, downloadAttachment: downloadAttachment })),
             discussion.discussionType === DiscussionType.ATTACHMENT && (React.createElement(CaseAttachment, { attachment: discussion.item, onAttachmentRemove: onAttachmentRemove, onMetadataUpdate: onMetadataUpdate, showJumpToComment: !isEmpty(searchCommentText), onJumpToComment: onJumpToComment, downloadAttachment: downloadAttachment, ref: discussionIdFromUrl === discussion.item.id ? activeDiscussionElementRef : null }))));
     };
     const rowRenderer = ({ index, parent, key, style, }) => {
@@ -321,7 +328,7 @@ export default function CaseDiscussion(props) {
     return (React.createElement(React.Fragment, null,
         React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading post comment section') } },
             React.createElement(AttachmentContextProvider, null,
-                React.createElement(PostComment, { caseNumber: caseNumber, allDiscussions: allDiscussions, onCommentAdded: onCommentAdded, onAttachmentAdded: onAttachmentAdded, onAttachmentRemove: onAttachmentRemove }))),
+                React.createElement(PostComment, { caseNumber: caseNumber, allDiscussions: allDiscussions, onCommentAdded: onCommentAdded, onAttachmentAdded: onAttachmentAdded, onAttachmentRemove: onAttachmentRemove, replyingToAuthor: replyingToAuthor, replyingToTimestamp: replyingToTimestamp, onClearReply: onClearReply }))),
         props.commentsLoading && allDiscussions.length === 0 && React.createElement(LoadingIndicator, { size: "sm" }),
         props.commentsError && allDiscussions.length === 0 && (React.createElement(AlertMessage, { variant: AlertType.DANGER, show: true, title: t('Failed to load comments. Try refreshing.') })),
         !props.commentsLoading && !props.commentsError && allDiscussions.length === 0 && (React.createElement(Trans, null, "No comments")),

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/PostComment/useCommentDrafts.d.ts

@@ -2,12 +2,14 @@ import { Dispatch, SetStateAction } from 'react';
 interface UseCommentDraftsParams {
     caseNumber: string;
     loggedInUserSSO: string;
+    isInternal: boolean;
     commentSignature: string;
+    canPostPrivateComments: boolean;
     setCommentText: Dispatch<SetStateAction<string>>;
-    setIsPublic: Dispatch<SetStateAction<boolean | undefined>>;
+    setIsPublic: Dispatch<SetStateAction<boolean>>;
     applySignature: (text: string) => void;
 }
-export declare function useCommentDrafts({ caseNumber, loggedInUserSSO, commentSignature, setCommentText, setIsPublic, applySignature, }: UseCommentDraftsParams): {
+export declare function useCommentDrafts({ caseNumber, loggedInUserSSO, isInternal, commentSignature, canPostPrivateComments, setCommentText, setIsPublic, applySignature, }: UseCommentDraftsParams): {
     saveDraft: (...args: any[]) => void;
     clearDraft: () => Promise<void>;
 };

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/PostComment/useCommentDrafts.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"useCommentDrafts.d.ts","sourceRoot":"","sources":["../../../../../../../src/components/CaseEditView/Tabs/CaseDiscussion/PostComment/useCommentDrafts.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,QAAQ,EAAE,cAAc,EAAsB,MAAM,OAAO,CAAC;AAMrE,UAAU,sBAAsB;IAC5B,UAAU,EAAE,MAAM,CAAC;IACnB,eAAe,EAAE,MAAM,CAAC;IACxB,gBAAgB,EAAE,MAAM,CAAC;IACzB,cAAc,EAAE,QAAQ,CAAC,cAAc,CAAC,MAAM,CAAC,CAAC,CAAC;IACjD,WAAW,EAAE,QAAQ,CAAC,cAAc,CAAC,OAAO,GAAG,SAAS,CAAC,CAAC,CAAC;IAC3D,cAAc,EAAE,CAAC,IAAI,EAAE,MAAM,KAAK,IAAI,CAAC;CAC1C;AAED,wBAAgB,gBAAgB,CAAC,EAC7B,UAAU,EACV,eAAe,EACf,gBAAgB,EAChB,cAAc,EACd,WAAW,EACX,cAAc,GACjB,EAAE,sBAAsB;;;EAqDxB"}
+{"version":3,"file":"useCommentDrafts.d.ts","sourceRoot":"","sources":["../../../../../../../src/components/CaseEditView/Tabs/CaseDiscussion/PostComment/useCommentDrafts.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,QAAQ,EAAE,cAAc,EAAsB,MAAM,OAAO,CAAC;AAMrE,UAAU,sBAAsB;IAC5B,UAAU,EAAE,MAAM,CAAC;IACnB,eAAe,EAAE,MAAM,CAAC;IACxB,UAAU,EAAE,OAAO,CAAC;IACpB,gBAAgB,EAAE,MAAM,CAAC;IACzB,sBAAsB,EAAE,OAAO,CAAC;IAChC,cAAc,EAAE,QAAQ,CAAC,cAAc,CAAC,MAAM,CAAC,CAAC,CAAC;IACjD,WAAW,EAAE,QAAQ,CAAC,cAAc,CAAC,OAAO,CAAC,CAAC,CAAC;IAC/C,cAAc,EAAE,CAAC,IAAI,EAAE,MAAM,KAAK,IAAI,CAAC;CAC1C;AAED,wBAAgB,gBAAgB,CAAC,EAC7B,UAAU,EACV,eAAe,EACf,UAAU,EACV,gBAAgB,EAChB,sBAAsB,EACtB,cAAc,EACd,WAAW,EACX,cAAc,GACjB,EAAE,sBAAsB;;;EA4DxB"}

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/PostComment/useCommentDrafts.js

@@ -11,16 +11,22 @@ import { debounce } from '@patternfly/react-core';
 import { useEffect, useMemo } from 'react';
 import { CaseDetailsCacheNamespaces } from '../../../../../enums/cache';
 import { CaseDetailsCacheUtils } from '../../../../../utils/caseDetailsCacheUtils';
-export function useCommentDrafts({ caseNumber, loggedInUserSSO, commentSignature, setCommentText, setIsPublic, applySignature, }) {
+export function useCommentDrafts({ caseNumber, loggedInUserSSO, isInternal, commentSignature, canPostPrivateComments, setCommentText, setIsPublic, applySignature, }) {
     const saveDraft = useMemo(() => debounce(function (value, publicFlag) {
         return __awaiter(this, void 0, void 0, function* () {
+            const div = document.createElement('div');
+            div.innerHTML = value;
+            const plainText = (div.textContent || '').trim();
+            if (!plainText || plainText === commentSignature) {
+                return;
+            }
             const { value: prevDraftComments = {} } = (yield CaseDetailsCacheUtils.get(CaseDetailsCacheNamespaces.COMMENTS_DRAFT.name, loggedInUserSSO)) || {};
-            prevDraftComments[caseNumber] = { text: value, privateFlag: !publicFlag };
+            prevDraftComments[caseNumber] = { text: value, privateFlag: !(publicFlag !== null && publicFlag !== void 0 ? publicFlag : true) };
             CaseDetailsCacheUtils.set(CaseDetailsCacheNamespaces.COMMENTS_DRAFT.name, loggedInUserSSO, {
                 value: prevDraftComments,
             });
         });
-    }, 500), [caseNumber, loggedInUserSSO]);
+    }, 500), [caseNumber, commentSignature, loggedInUserSSO]);
     const clearDraft = () => __awaiter(this, void 0, void 0, function* () {
         const { value: prevDraftComments = {} } = (yield CaseDetailsCacheUtils.get(CaseDetailsCacheNamespaces.COMMENTS_DRAFT.name, loggedInUserSSO)) || {};
         delete prevDraftComments[caseNumber];
@@ -41,8 +47,9 @@ export function useCommentDrafts({ caseNumber, loggedInUserSSO, commentSignature
                 if (!/<[a-z][\s\S]*>/i.test(draftText)) {
                     draftText = `<p>${draftText}</p>`;
                 }
+                setCommentText(draftText);
                 applySignature(draftText);
-                if (draft.privateFlag)
+                if (draft.privateFlag && canPostPrivateComments)
                     setIsPublic(false);
             });
         }

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/PostComment.d.ts

@@ -13,6 +13,9 @@ interface IProps {
      */
     defaultIsPublic?: boolean;
     allDiscussions: IDiscussion[];
+    replyingToAuthor?: string | null;
+    replyingToTimestamp?: string | null;
+    onClearReply?: () => void;
 }
 export declare function PostComment(props: IProps): React.JSX.Element;
 export {};

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/PostComment.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"PostComment.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDiscussion/PostComment.tsx"],"names":[],"mappings":"AASA,OAAO,KAA+D,MAAM,OAAO,CAAC;AAOpF,OAAO,EAAE,WAAW,EAAE,MAAM,+CAA+C,CAAC;AAmB5E,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,cAAc,CAAC,EAAE,MAAM,OAAO,CAAC,IAAI,CAAC,CAAC;IACrC,iBAAiB,CAAC,EAAE,MAAM,IAAI,CAAC;IAC/B,kBAAkB,CAAC,EAAE,CAAC,IAAI,EAAE,MAAM,KAAK,IAAI,CAAC;IAC5C;;;;;OAKG;IACH,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B,cAAc,EAAE,WAAW,EAAE,CAAC;CACjC;AAED,wBAAgB,WAAW,CAAC,KAAK,EAAE,MAAM,qBA0XxC"}
+{"version":3,"file":"PostComment.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDiscussion/PostComment.tsx"],"names":[],"mappings":"AAUA,OAAO,KAA+D,MAAM,OAAO,CAAC;AAOpF,OAAO,EAAE,WAAW,EAAE,MAAM,+CAA+C,CAAC;AAmB5E,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,cAAc,CAAC,EAAE,MAAM,OAAO,CAAC,IAAI,CAAC,CAAC;IACrC,iBAAiB,CAAC,EAAE,MAAM,IAAI,CAAC;IAC/B,kBAAkB,CAAC,EAAE,CAAC,IAAI,EAAE,MAAM,KAAK,IAAI,CAAC;IAC5C;;;;;OAKG;IACH,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B,cAAc,EAAE,WAAW,EAAE,CAAC;IAC9B,gBAAgB,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IACjC,mBAAmB,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IACpC,YAAY,CAAC,EAAE,MAAM,IAAI,CAAC;CAC7B;AAED,wBAAgB,WAAW,CAAC,KAAK,EAAE,MAAM,qBA4ZxC"}