@rh-support/troubleshoot 2.6.315 → 2.6.327

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAmCA,OAAO,KAA8B,MAAM,OAAO,CAAC;AAgBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,qBA4WnD"}
+{"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAmCA,OAAO,KAA8B,MAAM,OAAO,CAAC;AAgBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,qBA+WnD"}

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.js

@@ -92,12 +92,14 @@ export function RequestEscalationModal(props) {
             setIsCreatingEscalation(true);
             if (!caseSalesforceId)
                 throw new Error('Could not find parent case ID');
+            // GraphQL CaseCreate has no Expectations field; serialize into Description for the payload.
+            const serializedDescription = `${formState.description}\n\nExpectations:\n${formState.expectations}`;
             const { data: escalationData } = yield apolloClient.mutate({
                 mutation: CREATE_RME_CASE_ESCALATION,
                 variables: {
                     caseInput: {
                         Subject: formState.subject,
-                        Description: formState.description,
+                        Description: serializedDescription,
                         Status: 'In Progress',
                         Origin: 'Portal ACE',
                         Priority: props.severity || '3 (Medium)',

package/lib/esm/components/CaseEditView/CaseDetailsErrorMessage.js

@@ -3,7 +3,7 @@ import { GlobalMetadataStateContext } from '@rh-support/react-context';
 import { CSS_ACCESS_RESTRICTION_ERROR_DETAIL, CSS_PORTAL_URL, getSFDCSecureSupportCaseLink } from '@rh-support/utils';
 import React, { useContext } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
-// Here we need to use 'detailMessage' from case API if user is not authorized to see case details
+// Here we need to use 'detailMessage' from case API if user is not authorized to see case detail
 const INVALID_CASE_GROUP_API_ERROR_DEFAULT_MESSAGE = 'Invalid group access';
 export function CaseDetailsErrorMessage(props) {
     const { globalMetadataState: { loggedInUserRights }, } = useContext(GlobalMetadataStateContext);

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseOpenshiftClusterId/CaseOpenshiftClusterId.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseOpenshiftClusterId.d.ts","sourceRoot":"","sources":["../../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseOpenshiftClusterId/CaseOpenshiftClusterId.tsx"],"names":[],"mappings":"AAQA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAqB/D,wBAAgB,sBAAsB,sBAsTrC"}
+{"version":3,"file":"CaseOpenshiftClusterId.d.ts","sourceRoot":"","sources":["../../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseOpenshiftClusterId/CaseOpenshiftClusterId.tsx"],"names":[],"mappings":"AAQA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAqB/D,wBAAgB,sBAAsB,sBAyVrC"}

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseOpenshiftClusterId/CaseOpenshiftClusterId.js

@@ -10,7 +10,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
 import { useApolloClient } from '@apollo/client/react';
 import { LoadingIndicator, ToastNotification, usePrevious } from '@rh-support/components';
 import { GlobalMetadataStateContext } from '@rh-support/react-context';
-import { getVersion } from '@rh-support/utils';
+import { extractNoClusterIdFieldsFromDescription, getVersion } from '@rh-support/utils';
 import debounce from 'lodash/debounce';
 import isEmpty from 'lodash/isEmpty';
 import isEqual from 'lodash/isEqual';
@@ -84,35 +84,64 @@ export function CaseOpenshiftClusterId() {
             const hasCurrentProduct = product !== undefined;
             //need to check if they are undefined as the data loads in and can cause eval against product version === undefined causing edge case to reset our cluster with logic as if product changed.
             const IsProductHasChanged = hasPreviousProduct && hasCurrentProduct && previousProduct !== product;
-            const isResetClusterID = (!hasCluster || isOpenShiftV3) && IsProductHasChanged;
+            const previousHadCluster = !isEmpty(previousProduct) && isClusterIdEnabledForProduct(previousProduct);
+            const isResetClusterID = previousHadCluster && (!hasCluster || isOpenShiftV3) && IsProductHasChanged;
             if (isResetClusterID) {
                 const caseDetails = {
                     openshiftClusterID: '',
+                    openshiftClusterVersion: '',
                     noClusterIdReasonExplanation: '',
                     noClusterIdReason: '',
                 };
-                yield clusterIdUpdate(caseDetails, false);
                 setCaseDetails(caseDispatch, caseDetails);
                 setLocalOpenshiftClusterIDState('');
                 clusterStateReset();
+                if (!isEmpty(openshiftClusterID) || !isEmpty(openshiftClusterVersion)) {
+                    yield clusterIdUpdate({ openshiftClusterID: '', openshiftClusterVersion: '' }, false);
+                }
+                return;
+            }
+            // Switching onto a cluster product: restore reason fields from description and auto-select
+            if (hasCluster && IsProductHasChanged && isEmpty(openshiftClusterID)) {
+                const fromDescription = extractNoClusterIdFieldsFromDescription(description || '');
+                const reason = noClusterIdReason || fromDescription.noClusterIdReason;
+                const explanation = noClusterIdReasonExplanation || fromDescription.noClusterIdReasonExplanation;
+                if (!isEmpty(reason) || (!isEmpty(explanation) && explanation !== 'v3-cluster')) {
+                    if (reason !== noClusterIdReason || explanation !== noClusterIdReasonExplanation) {
+                        setCaseDetails(caseDispatch, {
+                            noClusterIdReason: reason,
+                            noClusterIdReasonExplanation: explanation,
+                        });
+                    }
+                    setDontKnowSelected(true);
+                    setSelectedReason('dont-have-id');
+                    setLocalOpenshiftClusterIDState('');
+                }
             }
         });
         isClusterVisible();
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [product]);
     /**
-     * Hook to make sure that if cluster id comes from session or someother source
-     * we also fetch the details for the cluster id so that we can have fields like cluster version while creating the case
+     * Hydrate cluster dropdown / reason UI from loaded case details
      */
     useEffect(() => {
         const isClusterIdInvalid = getIsClusterIdInvalid(openshiftClusterID);
         setIsClusterIdInValid(isClusterIdInvalid);
-        if (!isEmpty(noClusterIdReason)) {
+        if (!isEmpty(openshiftClusterID)) {
+            setLocalOpenshiftClusterIDState(openshiftClusterID);
+            setSelectedReason('');
+            setDontKnowSelected(false);
+            return;
+        }
+        if (!isEmpty(noClusterIdReason) ||
+            (!isEmpty(noClusterIdReasonExplanation) && noClusterIdReasonExplanation !== 'v3-cluster')) {
             setDontKnowSelected(true);
             setSelectedReason('dont-have-id');
+            setLocalOpenshiftClusterIDState('');
         }
         // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [noClusterIdReason, openshiftClusterID, openshiftClusterVersion]);
+    }, [noClusterIdReason, noClusterIdReasonExplanation, openshiftClusterID, openshiftClusterVersion]);
     const clusterIdUpdate = (caseDetails_1, ...args_1) => __awaiter(this, [caseDetails_1, ...args_1], void 0, function* (caseDetails, showToast = true) {
         if (showToast)
             setIsClusterIdUpdating(true);

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseReferenceNumber.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseReferenceNumber.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseReferenceNumber.tsx"],"names":[],"mappings":"AAgBA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAW/D,UAAU,MAAM;IACZ,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,cAAc,CAAC,EAAE,OAAO,CAAC;CAC5B;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAgMxD"}
+{"version":3,"file":"CaseReferenceNumber.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseReferenceNumber.tsx"],"names":[],"mappings":"AAiBA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAW/D,UAAU,MAAM;IACZ,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,cAAc,CAAC,EAAE,OAAO,CAAC;CAC5B;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAoMxD"}

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseReferenceNumber.js

@@ -7,6 +7,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
+import { useApolloClient } from '@apollo/client/react';
 import { InputGroupText, Spinner, TextInput, TextInputGroup, Tooltip, TooltipPosition, ValidatedOptions, } from '@patternfly/react-core';
 import CheckIcon from '@patternfly/react-icons/dist/js/icons/check-icon';
 import InfoIcon from '@patternfly/react-icons/dist/js/icons/info-circle-icon';
@@ -19,7 +20,7 @@ import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../../../context/CaseContext';
 import { useCaseUpdateErrorMessage } from '../../../../hooks/useCaseUpdateErrorMessage';
 import { CASE_REFERENCE_NUMBER_LIMIT } from '../../../../reducers/CaseConstNTypes';
-import { setCaseDetails, updateCaseDetails } from '../../../../reducers/CaseReducer';
+import { setCaseDetails, updateCaseDetailsGraphQL } from '../../../../reducers/CaseReducer';
 import { CaseValuesToWatch } from '../../../shared/Constants';
 import { getChangedValueTooltip } from '../../../shared/utils';
 import { PDFContext } from '../../PDFContainer';
@@ -27,11 +28,13 @@ export default function CaseReferenceNumber(props) {
     const { hideSaveCancel = true, inlineEditable = true } = props;
     const { t } = useTranslation();
     const caseUpdateError = useCaseUpdateErrorMessage();
-    const { referenceNumber, caseNumber } = useCaseSelector((state) => ({
+    const { referenceNumber, caseNumber, existingCaseDetails } = useCaseSelector((state) => ({
         referenceNumber: state.caseDetails.alternateId,
         caseNumber: state.caseDetails.caseNumber,
+        existingCaseDetails: state.caseDetails,
     }), isEqual);
     const caseDispatch = useCaseDispatch();
+    const apolloClient = useApolloClient();
     const [isUpdating, setIsUpdating] = useState(false);
     const [referenceNumberState, setReferenceNumberState] = useState(referenceNumber);
     const { isExportingPDF } = useContext(PDFContext);
@@ -60,7 +63,9 @@ export default function CaseReferenceNumber(props) {
         try {
             setIsUpdating(true);
             const caseDetails = { alternateId: referenceNumberState === null || referenceNumberState === void 0 ? void 0 : referenceNumberState.trim() };
-            yield updateCaseDetails(caseDispatch, caseNumber, caseDetails);
+            yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, caseNumber, caseDetails, false, {
+                existingCaseDetails,
+            });
             ToastNotification.addSuccessMessage(t(`Personal reference number has been successfully updated`));
             setIsUpdating(false);
         }

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/ProductVersion.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ProductVersion.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/ProductVersion.tsx"],"names":[],"mappings":"AA0CA,OAAO,KAAkD,MAAM,OAAO,CAAC;AAUvE,UAAU,MAAM;IACZ,yBAAyB,CAAC,EAAE,OAAO,CAAC;CACvC;AAED,iBAAS,eAAe,CAAC,KAAK,EAAE,MAAM,qBA2ZrC;AAED,eAAe,eAAe,CAAC"}
+{"version":3,"file":"ProductVersion.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/ProductVersion.tsx"],"names":[],"mappings":"AA0CA,OAAO,KAAkD,MAAM,OAAO,CAAC;AAevE,UAAU,MAAM;IACZ,yBAAyB,CAAC,EAAE,OAAO,CAAC;CACvC;AAED,iBAAS,eAAe,CAAC,KAAK,EAAE,MAAM,qBAkbrC;AAED,eAAe,eAAe,CAAC"}

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/ProductVersion.js

@@ -21,11 +21,12 @@ import React, { useContext, useEffect, useRef, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../../../context/CaseContext';
 import { useCaseUpdateErrorMessage } from '../../../../hooks/useCaseUpdateErrorMessage';
-import { getVersionsDetails, setCaseState, updateCaseDetailsGraphQL } from '../../../../reducers/CaseReducer';
+import { getVersionsDetails, setCaseDetails, setCaseState, updateCaseDetailsGraphQL, } from '../../../../reducers/CaseReducer';
 import { ProductNotEntitledWarning } from '../../../ProductSelector/ProductNotEntitledWarning';
-import { getProductObj } from '../../../shared/utils';
+import { getProductObj, getProductObjById } from '../../../shared/utils';
 import { PDFContext } from '../../PDFContainer';
 function ProductNVersion(props) {
+    var _a;
     const { t } = useTranslation();
     const caseUpdateError = useCaseUpdateErrorMessage();
     const [versions, setVersions] = useState([]);
@@ -33,9 +34,10 @@ function ProductNVersion(props) {
     const [isVersionUpdating, setIsVersionUpdating] = useState(false);
     const [isOpen, setIsOpen] = useState(false);
     const textInputRef = useRef();
-    const { product, version, caseNumber, existingCaseDetails, versionsDetails, isCaseUpdating, selectedAccountDetails, isProductNotEntitled, } = useCaseSelector((state) => ({
+    const { product, version, parentProductId, caseNumber, existingCaseDetails, versionsDetails, isCaseUpdating, selectedAccountDetails, isProductNotEntitled, } = useCaseSelector((state) => ({
         product: state.caseDetails.product,
         version: state.caseDetails.version,
+        parentProductId: state.caseDetails.parentProductId,
         caseNumber: state.caseDetails.caseNumber,
         existingCaseDetails: state.caseDetails,
         versionsDetails: state.versionsDetails,
@@ -53,6 +55,19 @@ function ProductNVersion(props) {
     const [selectedVersionLocal, setSelectedVersionLocal] = useState(version);
     const [inputValue, setInputValue] = useState(product);
     const [shouldFilter, setShouldFilter] = useState(false);
+    useEffect(() => {
+        var _a;
+        const matched = getProductObjById((_a = allProducts.data) === null || _a === void 0 ? void 0 : _a.productsResult, parentProductId);
+        if (matched.product && matched.product !== product) {
+            setCaseDetails(caseDispatch, { product: matched.product });
+        }
+        // eslint-disable-next-line react-hooks/exhaustive-deps
+    }, [parentProductId, (_a = allProducts.data) === null || _a === void 0 ? void 0 : _a.productsResult, caseDispatch]);
+    useEffect(() => {
+        setSelectedProductLocal(product);
+        setInputValue(product || '');
+        setSelectedVersionLocal(version);
+    }, [product, version]);
     const onToggleClick = () => {
         var _a;
         setIsOpen(!isOpen);
@@ -125,6 +140,12 @@ function ProductNVersion(props) {
                 : {})), (!onlyVersionChanged && (serviceLevels === null || serviceLevels === void 0 ? void 0 : serviceLevels.entitlementSla)
                 ? { entitlementSla: serviceLevels.entitlementSla }
                 : {})), false, { existingCaseDetails });
+            if (!onlyVersionChanged) {
+                const catalogProduct = getProductObj(allProducts.data.productsResult, selectedProduct);
+                if (catalogProduct.productId) {
+                    setCaseDetails(caseDispatch, { parentProductId: catalogProduct.productId });
+                }
+            }
             if (!onlyVersionChanged && (serviceLevels === null || serviceLevels === void 0 ? void 0 : serviceLevels.productServiceLevel)) {
                 setCaseState(caseDispatch, {
                     isProductNotEntitled: false,

package/lib/esm/components/CaseInformation/Description.js

@@ -30,7 +30,7 @@ export default function Description(props) {
     const caseDispatch = useCaseDispatch();
     const { routeState: { isNextBtnClickedToShowValidationError }, } = useContext(RouteContext);
     const breakPoint = useBreakpoint();
-    const isLgScreenHeight = breakPoint.lgh; // min-height: 1100px
+    const isLgScreenHeight = breakPoint.lgh;
     const [isOpen, setIsOpen] = useState(false);
     const [hasShownPopover, setHasShownPopover] = useState(false);
     const textAreaRef = useRef(null);

package/lib/esm/components/CaseManagement/NoClusterIDReasonSelector.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"NoClusterIDReasonSelector.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/NoClusterIDReasonSelector.tsx"],"names":[],"mappings":"AAWA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAM/D,UAAU,MAAM;IACZ,uBAAuB,EAAE,CAAC,MAAM,EAAE,MAAM,KAAK,IAAI,CAAC;IAClD,cAAc,EAAE,CAAC,MAAM,EAAE,MAAM,KAAK,IAAI,CAAC;IACzC,4BAA4B,EAAE,MAAM,CAAC;IACrC,iBAAiB,EAAE,MAAM,CAAC;IAC1B,SAAS,EAAE,OAAO,CAAC;IACnB,UAAU,EAAE,OAAO,CAAC;IACpB,UAAU,CAAC,EAAE,OAAO,CAAC;CACxB;AAED,QAAA,MAAM,yBAAyB,GAAI,OAAO,MAAM,sBAkK/C,CAAC;AAEF,OAAO,EAAE,yBAAyB,EAAE,CAAC"}
+{"version":3,"file":"NoClusterIDReasonSelector.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/NoClusterIDReasonSelector.tsx"],"names":[],"mappings":"AAWA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAM/D,UAAU,MAAM;IACZ,uBAAuB,EAAE,CAAC,MAAM,EAAE,MAAM,KAAK,IAAI,CAAC;IAClD,cAAc,EAAE,CAAC,MAAM,EAAE,MAAM,KAAK,IAAI,CAAC;IACzC,4BAA4B,EAAE,MAAM,CAAC;IACrC,iBAAiB,EAAE,MAAM,CAAC;IAC1B,SAAS,EAAE,OAAO,CAAC;IACnB,UAAU,EAAE,OAAO,CAAC;IACpB,UAAU,CAAC,EAAE,OAAO,CAAC;CACxB;AAED,QAAA,MAAM,yBAAyB,GAAI,OAAO,MAAM,sBAsK/C,CAAC;AAEF,OAAO,EAAE,yBAAyB,EAAE,CAAC"}

package/lib/esm/components/CaseManagement/NoClusterIDReasonSelector.js

@@ -18,6 +18,9 @@ const NoClusterIDReasonSelector = (props) => {
     const globalDispatch = useGlobalDispatchContext();
     const { globalMetadataState: { caseNoClusterIdReasons }, } = useContext(GlobalMetadataStateContext);
     const { isExportingPDF } = useContext(PDFContext);
+    useEffect(() => {
+        setInputValue(props.noClusterIdReasonExplanation || '');
+    }, [props.noClusterIdReasonExplanation]);
     const caseNoClusterIdReasonsList = props.isCustomer
         ? filter(caseNoClusterIdReasons.data, (item) => item !==
             'I am opening a case on behalf of the customer and cannot provide their Cluster ID at this time')

package/lib/esm/components/EditDescription/EditDescription.js

@@ -41,7 +41,7 @@ export default function EditDescription(props) {
         try {
             setIsUpdating(true);
             const caseDetails = { description: localDescription };
-            // Only GS4 internal can edit description
+            //Only GS4 internal can edit description
             yield kase.updateCase(caseNumber, caseDetails, true);
             setIsUpdating(false);
             setCaseDetails(caseDispatch, caseDetails);

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAoCA,OAAO,KAAmE,MAAM,OAAO,CAAC;AAgBxF,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAwpBxD"}
+{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAoCA,OAAO,KAAmE,MAAM,OAAO,CAAC;AAexF,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBA0pBxD"}

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.js

@@ -7,17 +7,6 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-var __rest = (this && this.__rest) || function (s, e) {
-    var t = {};
-    for (var p in s) if (Object.prototype.hasOwnProperty.call(s, p) && e.indexOf(p) < 0)
-        t[p] = s[p];
-    if (s != null && typeof Object.getOwnPropertySymbols === "function")
-        for (var i = 0, p = Object.getOwnPropertySymbols(s); i < p.length; i++) {
-            if (e.indexOf(p[i]) < 0 && Object.prototype.propertyIsEnumerable.call(s, p[i]))
-                t[p[i]] = s[p[i]];
-        }
-    return t;
-};
 import { useApolloClient } from '@apollo/client/react';
 import { Button, Dropdown, DropdownItem, DropdownList, Flex, FlexItem, MenuToggle, Modal, ModalBody, ModalFooter, ModalHeader, Spinner, TextArea, } from '@patternfly/react-core';
 import { ToastNotification } from '@rh-support/components';
@@ -35,7 +24,7 @@ import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
 import { useCaseUpdateErrorMessage } from '../../hooks/useCaseUpdateErrorMessage';
 import { getNewSeverityStringDef, getSeverityDescription } from '../../reducers/CaseHelpers';
 import { caseOverviewReducer, initialCaseViewState, setSeverityUpdating } from '../../reducers/CaseOverviewReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, setCaseState, updateCaseDetails, updateCaseDetailsGraphQL, } from '../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, setCaseState, updateCaseDetailsGraphQL, } from '../../reducers/CaseReducer';
 import { usePostComment } from '../shared/usePostComment';
 export default function UpdateSeverityModal(props) {
     const { show, onClose, isDisabled, isFetching } = props;
@@ -77,9 +66,11 @@ export default function UpdateSeverityModal(props) {
     const { caseDetails, existingCaseDetails, isCaseUpdating, ownersEntitlements, versionsDetails, ftsContactSameAsOwner, } = caseState;
     const { entitlementSla, fts, contactInfo24x7, caseType, phoneAreaCodePrefixLineNumber, phoneCountryCode } = caseDetails;
     const isIdea = caseType === PreviousCaseTypes.FEATURE_ENHANCEMENT;
-    /** GraphQL-only severity/status update. FTS stays on Hydra and must not share this path — a Hydra failure used to roll severity back. */
-    const updateSeverityViaGraphQL = (severityPayload) => __awaiter(this, void 0, void 0, function* () {
-        const { severity, status } = severityPayload;
+    const [currentSeverity, setCurrentSeverity] = useState(caseDetails.caseSeverity);
+    /** GraphQL CaseUpdate for severity/status and FTS (X24x7__c / X24x7ContactInformation__c). */
+    const updateSeverityViaGraphQL = (payload) => __awaiter(this, void 0, void 0, function* () {
+        var _a, _b;
+        const { severity, status, fts: ftsUpdate, contactInfo24x7: contactUpdate } = payload;
         const graphqlUpdate = {};
         if (severity !== undefined) {
             graphqlUpdate.severity = severity;
@@ -87,6 +78,18 @@ export default function UpdateSeverityModal(props) {
         if (status !== undefined) {
             graphqlUpdate.status = status;
         }
+        if (ftsUpdate !== undefined) {
+            graphqlUpdate.fts = ftsUpdate;
+        }
+        if (contactUpdate !== undefined) {
+            graphqlUpdate.contactInfo24x7 = contactUpdate;
+        }
+        const severityForPatch = String((_b = (_a = severity !== null && severity !== void 0 ? severity : currentSeverity) !== null && _a !== void 0 ? _a : caseDetails.caseSeverity) !== null && _b !== void 0 ? _b : '').trim();
+        if ((ftsUpdate !== undefined || contactUpdate !== undefined) &&
+            graphqlUpdate.severity === undefined &&
+            isSev1(severityForPatch)) {
+            graphqlUpdate.severity = severityForPatch;
+        }
         if (Object.keys(graphqlUpdate).length === 0) {
             return;
         }
@@ -94,21 +97,12 @@ export default function UpdateSeverityModal(props) {
             existingCaseDetails,
         });
     });
-    /** FTS / 24x7 via Hydra. Failures are surfaced but must not undo a successful GraphQL severity update. */
-    const updateFtsViaHydra = (ftsPayload) => __awaiter(this, void 0, void 0, function* () {
-        const { fts: ftsUpdate, contactInfo24x7: contactUpdate } = ftsPayload;
-        if (ftsUpdate === undefined && contactUpdate === undefined) {
-            return;
-        }
-        yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, Object.assign(Object.assign({}, (ftsUpdate !== undefined ? { fts: ftsUpdate } : {})), (contactUpdate !== undefined ? { contactInfo24x7: contactUpdate } : {})));
-    });
-    const [currentSeverity, setCurrentSeverity] = useState(caseDetails.caseSeverity);
     const [localFtsContact, setLocalFtsContact] = useState(contactInfo24x7 || '');
     const [localFts, setLocalFts] = useState(isUndefined(fts) ? true : fts);
     const initialContactSameAsOwnerRef = useRef(ftsContactSameAsOwner !== null && ftsContactSameAsOwner !== void 0 ? ftsContactSameAsOwner : false);
     const hasPremiumSla = isPremiumEntitlement(entitlementSla || '');
     const severityForFts = String(currentSeverity !== null && currentSeverity !== void 0 ? currentSeverity : '').trim();
-    const shouldShowFts = isSev1(severityForFts) || isSev2(severityForFts);
+    const shouldShowFts = isSev1(severityForFts);
     const isPreviousSeveritySelected = isEqual(caseDetails.caseSeverity, currentSeverity);
     const [isOpen, setIsOpen] = useState(false);
     const onToggleClick = () => {
@@ -195,7 +189,8 @@ export default function UpdateSeverityModal(props) {
     const updateCaseFtsInfo = () => __awaiter(this, void 0, void 0, function* () {
         try {
             const ftsUpdateComment = `${getFtsUpdateComment()} \n\n #### Description \n ${descriptionValue.trim()}`;
-            yield updateFtsViaHydra({
+            yield updateSeverityViaGraphQL({
+                severity: currentSeverity || caseDetails.caseSeverity,
                 fts: localFts,
                 contactInfo24x7: localFtsContact,
             });
@@ -238,14 +233,7 @@ export default function UpdateSeverityModal(props) {
         });
         try {
             setSeverityUpdating(caseOverviewDispatch, true);
-            const _a = updatedCaseDetails, { fts: ftsUpdate, contactInfo24x7: contactUpdate } = _a, severityAndStatus = __rest(_a, ["fts", "contactInfo24x7"]);
-            yield updateSeverityViaGraphQL(severityAndStatus);
-            if (ftsUpdate !== undefined || contactUpdate !== undefined) {
-                try {
-                    yield updateFtsViaHydra({ fts: ftsUpdate, contactInfo24x7: contactUpdate });
-                }
-                catch (_b) { }
-            }
+            yield updateSeverityViaGraphQL(updatedCaseDetails);
             try {
                 yield postComment({
                     commentBody: severityUpdateComment === null || severityUpdateComment === void 0 ? void 0 : severityUpdateComment.trim(),
@@ -436,8 +424,8 @@ export default function UpdateSeverityModal(props) {
     ]);
     useEffect(() => {
         const phone = `${phoneCountryCode}-${phoneAreaCodePrefixLineNumber}`;
-        setLocalFts(fts);
-        setLocalFtsContact(contactInfo24x7);
+        setLocalFts(isUndefined(fts) ? true : fts);
+        setLocalFtsContact(contactInfo24x7 || '');
         if (contactInfo24x7 === phone) {
             setCaseState(caseDispatch, { ftsContactSameAsOwner: true });
         }
@@ -470,10 +458,10 @@ export default function UpdateSeverityModal(props) {
                             React.createElement(Trans, null, "To view your comment, go to the Discussion tab."))),
                     shouldShowFts && (React.createElement("div", { className: "pf-v6-u-mt-md pf-v6-u-mb-sm" },
                         React.createElement("div", null,
-                            React.createElement("input", { type: "checkbox", id: "update-severity-fts", "data-tracking-id": "update-severity-fts", name: "update-severity-fts", checked: localFts, onChange: onFtsChange, disabled: !isSev1(currentSeverity) }),
+                            React.createElement("input", { type: "checkbox", id: "update-severity-fts", "data-tracking-id": "update-severity-fts", name: "update-severity-fts", checked: localFts, onChange: onFtsChange }),
                             React.createElement("label", { htmlFor: "update-severity-fts" },
                                 React.createElement(Trans, null, "24x7 Support"))),
-                        (localFts || isSev1(currentSeverity) || isSev2(currentSeverity)) && (React.createElement("div", null,
+                        (localFts || isSev1(currentSeverity)) && (React.createElement("div", null,
                             React.createElement("label", { htmlFor: "update-severity-24-7-contact", className: "pf-v6-u-mt-xs" },
                                 React.createElement(Trans, null, "Contact for 24x7 support")),
                             React.createElement("div", null,

package/lib/esm/components/shared/utils.d.ts

@@ -16,4 +16,5 @@ export declare const trimAndReplacePlus: (value: string) => string;
 export declare const removeAllSpaces: (value: string) => string;
 export declare const removeAllChars: (value: string) => string;
 export declare const getProductObj: (products: Partial<ISEProduct>[], product: string) => Partial<ISEProduct>;
+export declare const getProductObjById: (products: Partial<ISEProduct>[], productId?: string) => Partial<ISEProduct>;
 //# sourceMappingURL=utils.d.ts.map

package/lib/esm/components/shared/utils.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"utils.d.ts","sourceRoot":"","sources":["../../../../src/components/shared/utils.tsx"],"names":[],"mappings":"AAAA,OAAO,EAAE,UAAU,EAAE,MAAM,wCAAwC,CAAC;AAGpE,OAAO,KAAK,MAAM,OAAO,CAAC;AAI1B,OAAO,EAAE,iBAAiB,EAAE,MAAM,aAAa,CAAC;AAChD;;;;;;;;GAQG;AACH,wBAAgB,sBAAsB,CAAC,CAAC,EACpC,WAAW,EAAE,CAAC,OAAO,EAAE,CAAC,EAAE,QAAQ,EAAE,CAAC,KAAK,iBAAiB,EAC3D,QAAQ,CAAC,EAAE,CAAC,KAAK,EAAE,CAAC,EAAE,UAAU,EAAE,CAAC,KAAK,GAAG,IAEnC,cAAc,CAAC,EAAE,eAAe,CAAC,uBAQ5C;AAED,eAAO,MAAM,YAAY,GAAI,aAAa,MAAM,EAAE,WAAW,MAAM,KAAG,OAarE,CAAC;AAEF,eAAO,MAAM,kBAAkB,GAAI,OAAO,MAAM,WAG/C,CAAC;AAEF,eAAO,MAAM,eAAe,GAAI,OAAO,MAAM,WAI5C,CAAC;AAEF,eAAO,MAAM,cAAc,GAAI,OAAO,MAAM,WAI3C,CAAC;AAEF,eAAO,MAAM,aAAa,GAAI,UAAU,OAAO,CAAC,UAAU,CAAC,EAAE,EAAE,SAAS,MAAM,wBAG7E,CAAC;AAEF,eAAO,MAAM,iBAAiB,GAAI,UAAU,OAAO,CAAC,UAAU,CAAC,EAAE,EAAE,YAAY,MAAM,wBAIpF,CAAC"}

package/lib/esm/components/shared/utils.js

@@ -14,9 +14,9 @@ import { PHONE_LIMIT } from '../../reducers/CaseConstNTypes';
  */
 export function getChangedValueTooltip(valueNameCb, accessor) {
     return (currentValue, previousValue) => (React.createElement(React.Fragment, null,
-        React.createElement(Trans, null,
-            valueNameCb(currentValue, previousValue),
-            " changed from"),
+        React.createElement(Trans, { i18nKey: valueNameCb(currentValue, previousValue) }),
+        " ",
+        React.createElement(Trans, null, "changed from"),
         React.createElement("b", null,
             " ",
             accessor ? accessor(previousValue, currentValue) : previousValue,
@@ -59,3 +59,9 @@ export const getProductObj = (products, product) => {
     const productIndex = findIndex(products, (p) => p.product === product);
     return productIndex === -1 ? {} : products[productIndex];
 };
+export const getProductObjById = (products, productId) => {
+    if (!productId)
+        return {};
+    const productIndex = findIndex(products, (p) => p.productId === productId);
+    return productIndex === -1 ? {} : products[productIndex];
+};

package/lib/esm/reducers/CaseConstNTypes.d.ts

@@ -231,6 +231,7 @@ export interface ICaseDetailsState {
     phoneAreaCodePrefixLineNumber?: string;
     phoneCountryCode?: string;
     product?: string;
+    parentProductId?: string;
     referrer?: string;
     remoteSessionTermsAcked?: boolean;
     sbrGroups?: string[];
@@ -325,6 +326,8 @@ export interface IGraphQLCasePayload {
     OpenshiftClusterID__c?: string;
     OpenshiftClusterVersion__c?: string;
     Group__c?: string;
+    X24x7__c?: boolean;
+    X24x7ContactInformation__c?: string;
 }
 export interface ICreateCasePayloadType extends ICaseState {
 }

package/lib/esm/reducers/CaseConstNTypes.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseHelpers.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseHelpers.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseHelpers.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,eAAe,EAAE,YAAY,EAAE,MAAM,qDAAqD,CAAC;AACpG,OAAO,EAAE,YAAY,EAAE,iBAAiB,EAAE,WAAW,EAAE,MAAM,yCAAyC,CAAC;AACvG,OAAO,EAAE,YAAY,EAAE,MAAM,iDAAiD,CAAC;AAC/E,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0CAA0C,CAAC;AAC/E,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAgBxD,OAAO,KAAK,MAAM,OAAO,CAAC;AAI1B,OAAO,EAOH,UAAU,EAEV,mBAAmB,EAkBtB,MAAM,mBAAmB,CAAC;AAE3B,eAAO,MAAM,sBAAsB,GAAI,MAAM,mBAAmB,EAAE,EAAE,YAAO,UAM1E,CAAC;AAEF,eAAO,MAAM,2BAA2B,GAAI,YAAY,WAAW,KAAG,MAOrE,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,KAAK,mBAAmB,EAAE,OAAO,MAAM,sBAyB9E,CAAC;AAIF,eAAO,MAAM,qBAAqB,GAC9B,OAAO,MAAM,EACb,cAAc,MAAM,EACpB,qBAAqB,MAAM,EAC3B,uBAAuB,MAAM,EAC7B,gBAAgB,MAAM,EACtB,UAAU,MAAM,EAChB,UAAU,MAAM,EAChB,oBAAoB,MAAM,EAC1B,+BAA+B,MAAM,KACtC,MA+BF,CAAC;AAIF,eAAO,MAAM,oBAAoB,GAC7B,OAAO,MAAM,EACb,cAAc,MAAM,EACpB,qBAAqB,MAAM,EAC3B,uBAAuB,MAAM,KAC9B,MAQF,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,cAAc,MAAM,EAAE,UAAU,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,UAAU,MAAM,KAAG,MAAM,GAAG,KAAK,CAAC,GAAG,CAAC,OAiB7E,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,cAAc,MAAM,EAAE,UAAU,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,sBAAsB,GAAI,UAAU,MAAM,KAAG,MAKzD,CAAC;AAEF,eAAO,MAAM,gBAAgB,GAAI,cAAS,EAAE,gBAAW,YAqCtD,CAAC;AAIF,eAAO,MAAM,gBAAgB,GAAI,WAAW,UAAU,EAAE,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAAG,OA2B3G,CAAC;AAEF,eAAO,MAAM,oBAAoB,GAC7B,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAwBF,CAAC;AAEF,eAAO,MAAM,0BAA0B,GACnC,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAUF,CAAC;AAIF,eAAO,MAAM,6BAA6B,GACtC,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAkBF,CAAC;AAuDF,eAAO,MAAM,wBAAwB,GACjC,WAAW,UAAU,EACrB,cAAc,YAAY,EAC1B,eAAc,OAAe,KAC9B,mBAwBF,CAAC;AAEF,eAAO,MAAM,iBAAiB,GAC1B,WAAW,UAAU,EACrB,cAAc,YAAY,EAC1B,eAAc,OAAe,KAC9B,OAAO,CAAC,YAAY,CA6EtB,CAAC;AAEF,eAAO,MAAM,wBAAwB,GAAI,kBAAkB,YAAY,EAAE,KAAG,YAAY,EAEvF,CAAC;AACF,eAAO,MAAM,yBAAyB,GAAI,kBAAkB,YAAY,EAAE,KAAG,OAE5E,CAAC;AAEF,eAAO,MAAM,yBAAyB,GAClC,aAAa,YAAY,EACzB,2BAA2B,MAAM,EACjC,iBAAiB,MAAM,KACxB,OAAO,CAAC,YAAY,CAiCtB,CAAC;AACF,eAAO,MAAM,yBAAyB,GAClC,aAAa,OAAO,CAAC,YAAY,CAAC,EAClC,8BAA8B,QAAQ,EAAE,KACzC,eAiDF,CAAC"}

package/lib/esm/reducers/CaseHelpers.js

@@ -290,6 +290,10 @@ export const createCasePayloadGraphQL = (caseState, sessionItem, isCaseCreate =
     casePayload.Origin = 'Web';
     casePayload.RecordTypeId = getTechnicalSupportRecordTypeId();
     assignOptionalIdentifiers(casePayload, caseState);
+    casePayload.X24x7__c = !!case_details.fts;
+    if (case_details.fts && !isEmpty(case_details.contactInfo24x7)) {
+        casePayload.X24x7ContactInformation__c = case_details.contactInfo24x7;
+    }
     return casePayload;
 };
 export const createCasePayload = (caseState, sessionItem, isCaseCreate = false) => {

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@rh-support/troubleshoot",
-    "version": "2.6.315",
+    "version": "2.6.327",
     "publishConfig": {
         "access": "public",
         "registry": "https://registry.npmjs.org"
@@ -52,11 +52,11 @@
         "@progress/kendo-licensing": "1.3.5",
         "@progress/kendo-react-pdf": "^5.16.0",
         "@redux-devtools/extension": "^3.3.0",
-        "@rh-support/components": "2.5.196",
-        "@rh-support/react-context": "2.5.290",
+        "@rh-support/components": "2.5.200",
+        "@rh-support/react-context": "2.5.295",
         "@rh-support/types": "2.0.26",
-        "@rh-support/user-permissions": "2.5.142",
-        "@rh-support/utils": "2.5.124",
+        "@rh-support/user-permissions": "2.5.147",
+        "@rh-support/utils": "2.5.129",
         "@types/react-redux": "^7.1.33",
         "@types/redux": "^3.6.0",
         "date-fns": "3.6.0",
@@ -128,5 +128,5 @@
         "defaults and supports es6-module",
         "maintained node versions"
     ],
-    "gitHead": "907d40a56d025100127fb157061424ff1c934e2d"
+    "gitHead": "821abb6d5d46146061c52e233e36ef2f6ab8b84e"
 }