@rh-support/troubleshoot 2.6.314 → 2.6.316

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAmCA,OAAO,KAA8B,MAAM,OAAO,CAAC;AAgBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,qBA4WnD"}
+{"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAmCA,OAAO,KAA8B,MAAM,OAAO,CAAC;AAgBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,qBA+WnD"}

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.js

@@ -92,12 +92,14 @@ export function RequestEscalationModal(props) {
             setIsCreatingEscalation(true);
             if (!caseSalesforceId)
                 throw new Error('Could not find parent case ID');
+            // GraphQL CaseCreate has no Expectations field; serialize into Description for the payload.
+            const serializedDescription = `${formState.description}\n\nExpectations:\n${formState.expectations}`;
             const { data: escalationData } = yield apolloClient.mutate({
                 mutation: CREATE_RME_CASE_ESCALATION,
                 variables: {
                     caseInput: {
                         Subject: formState.subject,
-                        Description: formState.description,
+                        Description: serializedDescription,
                         Status: 'In Progress',
                         Origin: 'Portal ACE',
                         Priority: props.severity || '3 (Medium)',

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseReferenceNumber.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseReferenceNumber.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseReferenceNumber.tsx"],"names":[],"mappings":"AAgBA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAW/D,UAAU,MAAM;IACZ,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,cAAc,CAAC,EAAE,OAAO,CAAC;CAC5B;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAgMxD"}
+{"version":3,"file":"CaseReferenceNumber.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseReferenceNumber.tsx"],"names":[],"mappings":"AAiBA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAW/D,UAAU,MAAM;IACZ,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,cAAc,CAAC,EAAE,OAAO,CAAC;CAC5B;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAoMxD"}

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseReferenceNumber.js

@@ -7,6 +7,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
+import { useApolloClient } from '@apollo/client/react';
 import { InputGroupText, Spinner, TextInput, TextInputGroup, Tooltip, TooltipPosition, ValidatedOptions, } from '@patternfly/react-core';
 import CheckIcon from '@patternfly/react-icons/dist/js/icons/check-icon';
 import InfoIcon from '@patternfly/react-icons/dist/js/icons/info-circle-icon';
@@ -19,7 +20,7 @@ import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../../../context/CaseContext';
 import { useCaseUpdateErrorMessage } from '../../../../hooks/useCaseUpdateErrorMessage';
 import { CASE_REFERENCE_NUMBER_LIMIT } from '../../../../reducers/CaseConstNTypes';
-import { setCaseDetails, updateCaseDetails } from '../../../../reducers/CaseReducer';
+import { setCaseDetails, updateCaseDetailsGraphQL } from '../../../../reducers/CaseReducer';
 import { CaseValuesToWatch } from '../../../shared/Constants';
 import { getChangedValueTooltip } from '../../../shared/utils';
 import { PDFContext } from '../../PDFContainer';
@@ -27,11 +28,13 @@ export default function CaseReferenceNumber(props) {
     const { hideSaveCancel = true, inlineEditable = true } = props;
     const { t } = useTranslation();
     const caseUpdateError = useCaseUpdateErrorMessage();
-    const { referenceNumber, caseNumber } = useCaseSelector((state) => ({
+    const { referenceNumber, caseNumber, existingCaseDetails } = useCaseSelector((state) => ({
         referenceNumber: state.caseDetails.alternateId,
         caseNumber: state.caseDetails.caseNumber,
+        existingCaseDetails: state.caseDetails,
     }), isEqual);
     const caseDispatch = useCaseDispatch();
+    const apolloClient = useApolloClient();
     const [isUpdating, setIsUpdating] = useState(false);
     const [referenceNumberState, setReferenceNumberState] = useState(referenceNumber);
     const { isExportingPDF } = useContext(PDFContext);
@@ -60,7 +63,9 @@ export default function CaseReferenceNumber(props) {
         try {
             setIsUpdating(true);
             const caseDetails = { alternateId: referenceNumberState === null || referenceNumberState === void 0 ? void 0 : referenceNumberState.trim() };
-            yield updateCaseDetails(caseDispatch, caseNumber, caseDetails);
+            yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, caseNumber, caseDetails, false, {
+                existingCaseDetails,
+            });
             ToastNotification.addSuccessMessage(t(`Personal reference number has been successfully updated`));
             setIsUpdating(false);
         }

package/lib/esm/components/CaseInformation/SupportLevel.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"SupportLevel.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseInformation/SupportLevel.tsx"],"names":[],"mappings":"AAIA,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAI5D,OAAO,KAA8B,MAAM,OAAO,CAAC;AAMnD,UAAU,MAAO,SAAQ,gBAAgB;CAAG;AAO5C,iBAAS,YAAY,CAAC,KAAK,EAAE,MAAM,qBAqHlC;kBArHQ,YAAY;;;AAuHrB,eAAe,YAAY,CAAC"}
+{"version":3,"file":"SupportLevel.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseInformation/SupportLevel.tsx"],"names":[],"mappings":"AAIA,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAI5D,OAAO,KAA8B,MAAM,OAAO,CAAC;AAMnD,UAAU,MAAO,SAAQ,gBAAgB;CAAG;AAO5C,iBAAS,YAAY,CAAC,KAAK,EAAE,MAAM,qBA4HlC;kBA5HQ,YAAY;;;AA8HrB,eAAe,YAAY,CAAC"}

package/lib/esm/components/CaseInformation/SupportLevel.js

@@ -47,14 +47,18 @@ function SupportLevel(props) {
     const selectedSla = entitlementSla || (productServiceLevel === null || productServiceLevel === void 0 ? void 0 : productServiceLevel.serviceLevelLabel) || '';
     const currentEntitlementId = selectedEntitlementId || (productServiceLevel === null || productServiceLevel === void 0 ? void 0 : productServiceLevel.entitlementId) || '';
     useEffect(() => {
-        if (!productServiceLevel || entitlementSla)
+        if (!productServiceLevel)
             return;
-        if (entitlementSla !== productServiceLevel.serviceLevelLabel) {
+        const validEntitlementIds = new Set([productServiceLevel, ...(otherServiceLevels !== null && otherServiceLevels !== void 0 ? otherServiceLevels : [])]
+            .map((sla) => sla.entitlementId)
+            .filter((id) => !!id));
+        const hasValidSelection = !!selectedEntitlementId && validEntitlementIds.has(selectedEntitlementId);
+        if (!hasValidSelection) {
             onCaseDetailsChange({ entitlementSla: productServiceLevel.serviceLevelLabel });
             setCaseState(caseDispatch, { selectedEntitlementId: productServiceLevel.entitlementId });
         }
         // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [productServiceLevel, entitlementSla]);
+    }, [productServiceLevel, otherServiceLevels, selectedEntitlementId]);
     const getSelectedOption = () => ({
         label: selectedSla,
         value: currentEntitlementId,

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAoCA,OAAO,KAAmE,MAAM,OAAO,CAAC;AAgBxF,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAwpBxD"}
+{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAoCA,OAAO,KAAmE,MAAM,OAAO,CAAC;AAexF,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBA0pBxD"}

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.js

@@ -7,17 +7,6 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-var __rest = (this && this.__rest) || function (s, e) {
-    var t = {};
-    for (var p in s) if (Object.prototype.hasOwnProperty.call(s, p) && e.indexOf(p) < 0)
-        t[p] = s[p];
-    if (s != null && typeof Object.getOwnPropertySymbols === "function")
-        for (var i = 0, p = Object.getOwnPropertySymbols(s); i < p.length; i++) {
-            if (e.indexOf(p[i]) < 0 && Object.prototype.propertyIsEnumerable.call(s, p[i]))
-                t[p[i]] = s[p[i]];
-        }
-    return t;
-};
 import { useApolloClient } from '@apollo/client/react';
 import { Button, Dropdown, DropdownItem, DropdownList, Flex, FlexItem, MenuToggle, Modal, ModalBody, ModalFooter, ModalHeader, Spinner, TextArea, } from '@patternfly/react-core';
 import { ToastNotification } from '@rh-support/components';
@@ -35,7 +24,7 @@ import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
 import { useCaseUpdateErrorMessage } from '../../hooks/useCaseUpdateErrorMessage';
 import { getNewSeverityStringDef, getSeverityDescription } from '../../reducers/CaseHelpers';
 import { caseOverviewReducer, initialCaseViewState, setSeverityUpdating } from '../../reducers/CaseOverviewReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, setCaseState, updateCaseDetails, updateCaseDetailsGraphQL, } from '../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, setCaseState, updateCaseDetailsGraphQL, } from '../../reducers/CaseReducer';
 import { usePostComment } from '../shared/usePostComment';
 export default function UpdateSeverityModal(props) {
     const { show, onClose, isDisabled, isFetching } = props;
@@ -77,9 +66,11 @@ export default function UpdateSeverityModal(props) {
     const { caseDetails, existingCaseDetails, isCaseUpdating, ownersEntitlements, versionsDetails, ftsContactSameAsOwner, } = caseState;
     const { entitlementSla, fts, contactInfo24x7, caseType, phoneAreaCodePrefixLineNumber, phoneCountryCode } = caseDetails;
     const isIdea = caseType === PreviousCaseTypes.FEATURE_ENHANCEMENT;
-    /** GraphQL-only severity/status update. FTS stays on Hydra and must not share this path — a Hydra failure used to roll severity back. */
-    const updateSeverityViaGraphQL = (severityPayload) => __awaiter(this, void 0, void 0, function* () {
-        const { severity, status } = severityPayload;
+    const [currentSeverity, setCurrentSeverity] = useState(caseDetails.caseSeverity);
+    /** GraphQL CaseUpdate for severity/status and FTS (X24x7__c / X24x7ContactInformation__c). */
+    const updateSeverityViaGraphQL = (payload) => __awaiter(this, void 0, void 0, function* () {
+        var _a, _b;
+        const { severity, status, fts: ftsUpdate, contactInfo24x7: contactUpdate } = payload;
         const graphqlUpdate = {};
         if (severity !== undefined) {
             graphqlUpdate.severity = severity;
@@ -87,6 +78,18 @@ export default function UpdateSeverityModal(props) {
         if (status !== undefined) {
             graphqlUpdate.status = status;
         }
+        if (ftsUpdate !== undefined) {
+            graphqlUpdate.fts = ftsUpdate;
+        }
+        if (contactUpdate !== undefined) {
+            graphqlUpdate.contactInfo24x7 = contactUpdate;
+        }
+        const severityForPatch = String((_b = (_a = severity !== null && severity !== void 0 ? severity : currentSeverity) !== null && _a !== void 0 ? _a : caseDetails.caseSeverity) !== null && _b !== void 0 ? _b : '').trim();
+        if ((ftsUpdate !== undefined || contactUpdate !== undefined) &&
+            graphqlUpdate.severity === undefined &&
+            isSev1(severityForPatch)) {
+            graphqlUpdate.severity = severityForPatch;
+        }
         if (Object.keys(graphqlUpdate).length === 0) {
             return;
         }
@@ -94,21 +97,12 @@ export default function UpdateSeverityModal(props) {
             existingCaseDetails,
         });
     });
-    /** FTS / 24x7 via Hydra. Failures are surfaced but must not undo a successful GraphQL severity update. */
-    const updateFtsViaHydra = (ftsPayload) => __awaiter(this, void 0, void 0, function* () {
-        const { fts: ftsUpdate, contactInfo24x7: contactUpdate } = ftsPayload;
-        if (ftsUpdate === undefined && contactUpdate === undefined) {
-            return;
-        }
-        yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, Object.assign(Object.assign({}, (ftsUpdate !== undefined ? { fts: ftsUpdate } : {})), (contactUpdate !== undefined ? { contactInfo24x7: contactUpdate } : {})));
-    });
-    const [currentSeverity, setCurrentSeverity] = useState(caseDetails.caseSeverity);
     const [localFtsContact, setLocalFtsContact] = useState(contactInfo24x7 || '');
     const [localFts, setLocalFts] = useState(isUndefined(fts) ? true : fts);
     const initialContactSameAsOwnerRef = useRef(ftsContactSameAsOwner !== null && ftsContactSameAsOwner !== void 0 ? ftsContactSameAsOwner : false);
     const hasPremiumSla = isPremiumEntitlement(entitlementSla || '');
     const severityForFts = String(currentSeverity !== null && currentSeverity !== void 0 ? currentSeverity : '').trim();
-    const shouldShowFts = isSev1(severityForFts) || isSev2(severityForFts);
+    const shouldShowFts = isSev1(severityForFts);
     const isPreviousSeveritySelected = isEqual(caseDetails.caseSeverity, currentSeverity);
     const [isOpen, setIsOpen] = useState(false);
     const onToggleClick = () => {
@@ -195,7 +189,8 @@ export default function UpdateSeverityModal(props) {
     const updateCaseFtsInfo = () => __awaiter(this, void 0, void 0, function* () {
         try {
             const ftsUpdateComment = `${getFtsUpdateComment()} \n\n #### Description \n ${descriptionValue.trim()}`;
-            yield updateFtsViaHydra({
+            yield updateSeverityViaGraphQL({
+                severity: currentSeverity || caseDetails.caseSeverity,
                 fts: localFts,
                 contactInfo24x7: localFtsContact,
             });
@@ -238,14 +233,7 @@ export default function UpdateSeverityModal(props) {
         });
         try {
             setSeverityUpdating(caseOverviewDispatch, true);
-            const _a = updatedCaseDetails, { fts: ftsUpdate, contactInfo24x7: contactUpdate } = _a, severityAndStatus = __rest(_a, ["fts", "contactInfo24x7"]);
-            yield updateSeverityViaGraphQL(severityAndStatus);
-            if (ftsUpdate !== undefined || contactUpdate !== undefined) {
-                try {
-                    yield updateFtsViaHydra({ fts: ftsUpdate, contactInfo24x7: contactUpdate });
-                }
-                catch (_b) { }
-            }
+            yield updateSeverityViaGraphQL(updatedCaseDetails);
             try {
                 yield postComment({
                     commentBody: severityUpdateComment === null || severityUpdateComment === void 0 ? void 0 : severityUpdateComment.trim(),
@@ -436,8 +424,8 @@ export default function UpdateSeverityModal(props) {
     ]);
     useEffect(() => {
         const phone = `${phoneCountryCode}-${phoneAreaCodePrefixLineNumber}`;
-        setLocalFts(fts);
-        setLocalFtsContact(contactInfo24x7);
+        setLocalFts(isUndefined(fts) ? true : fts);
+        setLocalFtsContact(contactInfo24x7 || '');
         if (contactInfo24x7 === phone) {
             setCaseState(caseDispatch, { ftsContactSameAsOwner: true });
         }
@@ -470,10 +458,10 @@ export default function UpdateSeverityModal(props) {
                             React.createElement(Trans, null, "To view your comment, go to the Discussion tab."))),
                     shouldShowFts && (React.createElement("div", { className: "pf-v6-u-mt-md pf-v6-u-mb-sm" },
                         React.createElement("div", null,
-                            React.createElement("input", { type: "checkbox", id: "update-severity-fts", "data-tracking-id": "update-severity-fts", name: "update-severity-fts", checked: localFts, onChange: onFtsChange, disabled: !isSev1(currentSeverity) }),
+                            React.createElement("input", { type: "checkbox", id: "update-severity-fts", "data-tracking-id": "update-severity-fts", name: "update-severity-fts", checked: localFts, onChange: onFtsChange }),
                             React.createElement("label", { htmlFor: "update-severity-fts" },
                                 React.createElement(Trans, null, "24x7 Support"))),
-                        (localFts || isSev1(currentSeverity) || isSev2(currentSeverity)) && (React.createElement("div", null,
+                        (localFts || isSev1(currentSeverity)) && (React.createElement("div", null,
                             React.createElement("label", { htmlFor: "update-severity-24-7-contact", className: "pf-v6-u-mt-xs" },
                                 React.createElement(Trans, null, "Contact for 24x7 support")),
                             React.createElement("div", null,

package/lib/esm/components/shared/Constants.d.ts

@@ -11,6 +11,7 @@ declare const _default: {
         de: string;
         es: string;
         pt: string;
+        pt_BR: string;
         fr: string;
         ko: string;
         it: string;

package/lib/esm/components/shared/Constants.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"Constants.d.ts","sourceRoot":"","sources":["../../../../src/components/shared/Constants.tsx"],"names":[],"mappings":"AAIA,OAAO,KAAK,MAAM,OAAO,CAAC;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAE1B,wBA+BE;AAEF;;GAEG;AACH,oBAAY,iBAAiB;IACzB,QAAQ,aAAa;IACrB,MAAM,WAAW;IACjB,IAAI,iBAAiB;IACrB,OAAO,YAAY;IACnB,OAAO,YAAY;IACnB,KAAK,8BAA8B;IACnC,KAAK,UAAU;IACf,KAAK,UAAU;IACf,QAAQ,aAAa;IACrB,kBAAkB,yBAAyB;CAC9C;AAED,eAAO,MAAM,8BAA8B,oDAAoD,CAAC;AAEhG,eAAO,MAAM,oCAAoC,wDAAwD,CAAC;AAC1G,eAAO,MAAM,6BAA6B,4CAA4C,CAAC;AACvF,eAAO,MAAM,sBAAsB,2CAA2C,CAAC;AAE/E,eAAO,MAAM,UAAU;;;;;;;;;;;;;;;;;;;;;CAKtB,CAAC"}
+{"version":3,"file":"Constants.d.ts","sourceRoot":"","sources":["../../../../src/components/shared/Constants.tsx"],"names":[],"mappings":"AAIA,OAAO,KAAK,MAAM,OAAO,CAAC;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAE1B,wBAgCE;AAEF;;GAEG;AACH,oBAAY,iBAAiB;IACzB,QAAQ,aAAa;IACrB,MAAM,WAAW;IACjB,IAAI,iBAAiB;IACrB,OAAO,YAAY;IACnB,OAAO,YAAY;IACnB,KAAK,8BAA8B;IACnC,KAAK,UAAU;IACf,KAAK,UAAU;IACf,QAAQ,aAAa;IACrB,kBAAkB,yBAAyB;CAC9C;AAED,eAAO,MAAM,8BAA8B,oDAAoD,CAAC;AAEhG,eAAO,MAAM,oCAAoC,wDAAwD,CAAC;AAC1G,eAAO,MAAM,6BAA6B,4CAA4C,CAAC;AACvF,eAAO,MAAM,sBAAsB,2CAA2C,CAAC;AAE/E,eAAO,MAAM,UAAU;;;;;;;;;;;;;;;;;;;;;CAKtB,CAAC"}

package/lib/esm/components/shared/Constants.js

@@ -15,6 +15,7 @@ export default {
         de: 'Deutsch',
         es: 'Español',
         pt: 'Português',
+        pt_BR: 'Português',
         fr: 'Français',
         ko: '한국어',
         it: 'Italiano',

package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"GlobalTroubleshootEffects.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/GlobalTroubleshootEffects.tsx"],"names":[],"mappings":"AAcA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAgBvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAYvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,yBAAyB,CAAC,KAAK,EAAE,MAAM,qBA2dtD"}
+{"version":3,"file":"GlobalTroubleshootEffects.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/GlobalTroubleshootEffects.tsx"],"names":[],"mappings":"AAcA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAgBvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAYvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,yBAAyB,CAAC,KAAK,EAAE,MAAM,qBA0dtD"}

package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.js

@@ -280,6 +280,7 @@ export function GlobalTroubleshootEffects(props) {
                 otherServiceLevels: [],
                 selectedEntitlementId: undefined,
             });
+            setCaseDetails(caseDispatch, { entitlementSla: undefined });
             return;
         }
         if (selectedAccountDetails.isFetching || isEmpty(selectedAccountDetails.data))
@@ -292,6 +293,7 @@ export function GlobalTroubleshootEffects(props) {
                 otherServiceLevels: [],
                 selectedEntitlementId: undefined,
             });
+            setCaseDetails(caseDispatch, { entitlementSla: undefined });
             return;
         }
         setCaseState(caseDispatch, {
@@ -300,9 +302,7 @@ export function GlobalTroubleshootEffects(props) {
             otherServiceLevels: serviceLevels.otherServiceLevels,
             selectedEntitlementId: serviceLevels.defaultEntitlementId,
         });
-        if (serviceLevels.entitlementSla) {
-            setCaseDetails(caseDispatch, { entitlementSla: serviceLevels.entitlementSla });
-        }
+        setCaseDetails(caseDispatch, { entitlementSla: serviceLevels.entitlementSla });
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [product, selectedAccountDetails.data, allProducts.data.productsResult]);
     // set case language to preferred language

package/lib/esm/hooks/useCaseComments/caseCommentsQuery.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"caseCommentsQuery.d.ts","sourceRoot":"","sources":["../../../../src/hooks/useCaseComments/caseCommentsQuery.ts"],"names":[],"mappings":"AAAA,OAAO,EAAO,iBAAiB,EAAE,MAAM,qBAAqB,CAAC;AAE7D,OAAO,EAAE,sBAAsB,EAAE,6BAA6B,EAAE,MAAM,SAAS,CAAC;AAEhF,eAAO,MAAM,iBAAiB,EAAE,iBAAiB,CAAC,6BAA6B,EAAE,sBAAsB,CAkDtG,CAAC"}

package/lib/esm/hooks/useCaseComments/caseCommentsQuery.js

@@ -21,9 +21,6 @@ export const GET_CASE_COMMENTS = gql `
                                 Name {
                                     value
                                 }
-                                IsPartner {
-                                    value
-                                }
                             }
                             IsCustomer__c {
                                 value

package/lib/esm/hooks/useCaseComments/mapCaseComment.d.ts

@@ -10,10 +10,10 @@ import { ICaseCommentNode, IGetCaseCommentsQueryResponse } from './types';
  */
 export declare function decodeHtmlEntities(text: string): string;
 /**
- * Derives the comment author type with priority: Associate > Customer > Partner.
+ * Derives the comment author type with priority: Associate > Customer.
  * Falls back to 'Customer' when no flags match.
  */
-export declare function deriveCreatedByType(isAssociate: boolean, isCustomer: boolean, isPartner: boolean): string;
+export declare function deriveCreatedByType(isAssociate: boolean, isCustomer: boolean): string;
 export declare function deriveIsPublic(visibility: string | null | undefined): boolean;
 export declare function mapVisibility(isPublic: boolean): string;
 /**

package/lib/esm/hooks/useCaseComments/mapCaseComment.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"mapCaseComment.d.ts","sourceRoot":"","sources":["../../../../src/hooks/useCaseComments/mapCaseComment.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AAGvE,OAAO,EAAE,gBAAgB,EAAE,6BAA6B,EAAE,MAAM,SAAS,CAAC;AAY1E;;;;;;;GAOG;AACH,wBAAgB,kBAAkB,CAAC,IAAI,EAAE,MAAM,GAAG,MAAM,CAIvD;AAED;;;GAGG;AACH,wBAAgB,mBAAmB,CAAC,WAAW,EAAE,OAAO,EAAE,UAAU,EAAE,OAAO,GAAG,MAAM,CAIrF;AAED,wBAAgB,cAAc,CAAC,UAAU,EAAE,MAAM,GAAG,IAAI,GAAG,SAAS,GAAG,OAAO,CAG7E;AAED,wBAAgB,aAAa,CAAC,QAAQ,EAAE,OAAO,GAAG,MAAM,CAEvD;AAED;;;GAGG;AACH,wBAAgB,kBAAkB,CAAC,IAAI,EAAE,gBAAgB,GAAG,YAAY,CAmBvE;AAED,wBAAgB,uBAAuB,CAAC,IAAI,EAAE,6BAA6B,GAAG,SAAS,GAAG,YAAY,EAAE,CAOvG"}

package/lib/esm/hooks/useCaseComments/mapCaseComment.js

@@ -22,16 +22,14 @@ export function decodeHtmlEntities(text) {
     return decoded;
 }
 /**
- * Derives the comment author type with priority: Associate > Customer > Partner.
+ * Derives the comment author type with priority: Associate > Customer.
  * Falls back to 'Customer' when no flags match.
  */
-export function deriveCreatedByType(isAssociate, isCustomer, isPartner) {
+export function deriveCreatedByType(isAssociate, isCustomer) {
     if (isAssociate)
         return 'Associate';
     if (isCustomer)
         return 'Customer';
-    if (isPartner)
-        return 'Partner';
     return 'Customer';
 }
 export function deriveIsPublic(visibility) {
@@ -47,7 +45,7 @@ export function mapVisibility(isPublic) {
  * into the flat ICaseComment interface expected by the discussion UI layer.
  */
 export function mapCaseCommentNode(node) {
-    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s, _t;
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r;
     const rawBody = (_b = (_a = node.Body__c) === null || _a === void 0 ? void 0 : _a.value) !== null && _b !== void 0 ? _b : '';
     const body = decodeHtmlEntities(rawBody);
     const visibility = (_d = (_c = node.Visibility__c) === null || _c === void 0 ? void 0 : _c.value) !== null && _d !== void 0 ? _d : null;
@@ -55,10 +53,10 @@ export function mapCaseCommentNode(node) {
         id: node.Id,
         commentBody: body,
         createdBy: (_g = (_f = (_e = node.CreatedBy) === null || _e === void 0 ? void 0 : _e.Name) === null || _f === void 0 ? void 0 : _f.value) !== null && _g !== void 0 ? _g : '',
-        createdByType: deriveCreatedByType(!!((_h = node.IsAssociate__c) === null || _h === void 0 ? void 0 : _h.value), !!((_j = node.IsCustomer__c) === null || _j === void 0 ? void 0 : _j.value), !!((_l = (_k = node.CreatedBy) === null || _k === void 0 ? void 0 : _k.IsPartner) === null || _l === void 0 ? void 0 : _l.value)),
-        lastModifiedById: (_p = (_o = (_m = node.LastModifiedBy) === null || _m === void 0 ? void 0 : _m.Name) === null || _o === void 0 ? void 0 : _o.value) !== null && _p !== void 0 ? _p : '',
-        lastModifiedDate: (_r = (_q = node.LastModifiedDate) === null || _q === void 0 ? void 0 : _q.value) !== null && _r !== void 0 ? _r : '',
-        createdDate: (_t = (_s = node.CreatedDate) === null || _s === void 0 ? void 0 : _s.value) !== null && _t !== void 0 ? _t : '',
+        createdByType: deriveCreatedByType(!!((_h = node.IsAssociate__c) === null || _h === void 0 ? void 0 : _h.value), !!((_j = node.IsCustomer__c) === null || _j === void 0 ? void 0 : _j.value)),
+        lastModifiedById: (_m = (_l = (_k = node.LastModifiedBy) === null || _k === void 0 ? void 0 : _k.Name) === null || _l === void 0 ? void 0 : _l.value) !== null && _m !== void 0 ? _m : '',
+        lastModifiedDate: (_p = (_o = node.LastModifiedDate) === null || _o === void 0 ? void 0 : _o.value) !== null && _p !== void 0 ? _p : '',
+        createdDate: (_r = (_q = node.CreatedDate) === null || _q === void 0 ? void 0 : _q.value) !== null && _r !== void 0 ? _r : '',
         visibility: visibility !== null && visibility !== void 0 ? visibility : undefined,
         isPublic: deriveIsPublic(visibility),
         contentType: 'markdown',

package/lib/esm/hooks/useCaseComments/types.d.ts

@@ -10,7 +10,6 @@ export interface ISalesforcePicklistField {
 }
 export interface ICaseCommentCreatedBy {
     Name: ISalesforceStringField;
-    IsPartner: ISalesforceBooleanField;
 }
 export interface ICaseCommentLastModifiedBy {
     Name: ISalesforceStringField;

package/lib/esm/hooks/useCaseComments/types.d.ts.map

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package/lib/esm/reducers/CaseConstNTypes.d.ts

@@ -325,6 +325,8 @@ export interface IGraphQLCasePayload {
     OpenshiftClusterID__c?: string;
     OpenshiftClusterVersion__c?: string;
     Group__c?: string;
+    X24x7__c?: boolean;
+    X24x7ContactInformation__c?: string;
 }
 export interface ICreateCasePayloadType extends ICaseState {
 }

package/lib/esm/reducers/CaseConstNTypes.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseHelpers.d.ts.map

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+{"version":3,"file":"CaseHelpers.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseHelpers.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,eAAe,EAAE,YAAY,EAAE,MAAM,qDAAqD,CAAC;AACpG,OAAO,EAAE,YAAY,EAAE,iBAAiB,EAAE,WAAW,EAAE,MAAM,yCAAyC,CAAC;AACvG,OAAO,EAAE,YAAY,EAAE,MAAM,iDAAiD,CAAC;AAC/E,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0CAA0C,CAAC;AAC/E,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAgBxD,OAAO,KAAK,MAAM,OAAO,CAAC;AAI1B,OAAO,EAOH,UAAU,EAEV,mBAAmB,EAkBtB,MAAM,mBAAmB,CAAC;AAE3B,eAAO,MAAM,sBAAsB,GAAI,MAAM,mBAAmB,EAAE,EAAE,YAAO,UAM1E,CAAC;AAEF,eAAO,MAAM,2BAA2B,GAAI,YAAY,WAAW,KAAG,MAOrE,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,KAAK,mBAAmB,EAAE,OAAO,MAAM,sBAyB9E,CAAC;AAIF,eAAO,MAAM,qBAAqB,GAC9B,OAAO,MAAM,EACb,cAAc,MAAM,EACpB,qBAAqB,MAAM,EAC3B,uBAAuB,MAAM,EAC7B,gBAAgB,MAAM,EACtB,UAAU,MAAM,EAChB,UAAU,MAAM,EAChB,oBAAoB,MAAM,EAC1B,+BAA+B,MAAM,KACtC,MA+BF,CAAC;AAIF,eAAO,MAAM,oBAAoB,GAC7B,OAAO,MAAM,EACb,cAAc,MAAM,EACpB,qBAAqB,MAAM,EAC3B,uBAAuB,MAAM,KAC9B,MAQF,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,cAAc,MAAM,EAAE,UAAU,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,UAAU,MAAM,KAAG,MAAM,GAAG,KAAK,CAAC,GAAG,CAAC,OAiB7E,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,cAAc,MAAM,EAAE,UAAU,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,sBAAsB,GAAI,UAAU,MAAM,KAAG,MAKzD,CAAC;AAEF,eAAO,MAAM,gBAAgB,GAAI,cAAS,EAAE,gBAAW,YAqCtD,CAAC;AAIF,eAAO,MAAM,gBAAgB,GAAI,WAAW,UAAU,EAAE,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAAG,OA2B3G,CAAC;AAEF,eAAO,MAAM,oBAAoB,GAC7B,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAwBF,CAAC;AAEF,eAAO,MAAM,0BAA0B,GACnC,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAUF,CAAC;AAIF,eAAO,MAAM,6BAA6B,GACtC,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAkBF,CAAC;AAuDF,eAAO,MAAM,wBAAwB,GACjC,WAAW,UAAU,EACrB,cAAc,YAAY,EAC1B,eAAc,OAAe,KAC9B,mBAwBF,CAAC;AAEF,eAAO,MAAM,iBAAiB,GAC1B,WAAW,UAAU,EACrB,cAAc,YAAY,EAC1B,eAAc,OAAe,KAC9B,OAAO,CAAC,YAAY,CA6EtB,CAAC;AAEF,eAAO,MAAM,wBAAwB,GAAI,kBAAkB,YAAY,EAAE,KAAG,YAAY,EAEvF,CAAC;AACF,eAAO,MAAM,yBAAyB,GAAI,kBAAkB,YAAY,EAAE,KAAG,OAE5E,CAAC;AAEF,eAAO,MAAM,yBAAyB,GAClC,aAAa,YAAY,EACzB,2BAA2B,MAAM,EACjC,iBAAiB,MAAM,KACxB,OAAO,CAAC,YAAY,CAiCtB,CAAC;AACF,eAAO,MAAM,yBAAyB,GAClC,aAAa,OAAO,CAAC,YAAY,CAAC,EAClC,8BAA8B,QAAQ,EAAE,KACzC,eAiDF,CAAC"}

package/lib/esm/reducers/CaseHelpers.js

@@ -290,6 +290,10 @@ export const createCasePayloadGraphQL = (caseState, sessionItem, isCaseCreate =
     casePayload.Origin = 'Web';
     casePayload.RecordTypeId = getTechnicalSupportRecordTypeId();
     assignOptionalIdentifiers(casePayload, caseState);
+    casePayload.X24x7__c = !!case_details.fts;
+    if (case_details.fts && !isEmpty(case_details.contactInfo24x7)) {
+        casePayload.X24x7ContactInformation__c = case_details.contactInfo24x7;
+    }
     return casePayload;
 };
 export const createCasePayload = (caseState, sessionItem, isCaseCreate = false) => {

package/lib/esm/reducers/CaseReducer.js

@@ -49,7 +49,7 @@ export const caseReducer = (pState, action) => {
                 action.payload.caseDetails.entitlementSla = undefined;
                 resetEntitlementId = true;
             }
-            if (((_f = (_e = action.payload) === null || _e === void 0 ? void 0 : _e.caseDetails) === null || _f === void 0 ? void 0 : _f.product) &&
+            if (Object.prototype.hasOwnProperty.call((_f = (_e = action.payload) === null || _e === void 0 ? void 0 : _e.caseDetails) !== null && _f !== void 0 ? _f : {}, 'product') &&
                 pState.caseDetails.product !== ((_h = (_g = action.payload) === null || _g === void 0 ? void 0 : _g.caseDetails) === null || _h === void 0 ? void 0 : _h.product)) {
                 // Reset SLA on product change unless the caller already provided the new entitlement SLA
                 if (!Object.prototype.hasOwnProperty.call(action.payload.caseDetails, 'entitlementSla')) {

package/lib/esm/utils/TimelineUtils.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"TimelineUtils.d.ts","sourceRoot":"","sources":["../../../src/utils/TimelineUtils.ts"],"names":[],"mappings":"AAEA,MAAM,WAAW,kBAAkB;IAC/B,SAAS,EAAE,MAAM,CAAC;IAClB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,QAAQ,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IACzB,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,GAAG,IAAI,CAAC;IACnC,iBAAiB,CAAC,EAAE,MAAM,CAAC;CAC9B;AAMD,eAAO,MAAM,mBAAmB,UAAmB,CAAC;AAEpD,eAAO,MAAM,qBAAqB,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAcxD,CAAC;AAEF;;;;GAIG;AACH,eAAO,MAAM,OAAO,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAY1C,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,WAAW,MAAM,EAAE,UAAU,MAAM,EAAE,UAAU,MAAM,KAAG,MAgB/F,CAAC;AAEF;;;;;;;GAOG;AACH,eAAO,MAAM,mBAAmB,GAC5B,MAAM,kBAAkB,EACxB,WAAW,MAAM,EACjB,UAAU,MAAM,EAChB,UAAU,MAAM,KACjB,MAiBF,CAAC;AAEF;;;GAGG;AACH,eAAO,MAAM,iBAAiB,GAC1B,MAAM,kBAAkB,EACxB,WAAW,MAAM,EACjB,UAAU,MAAM,EAChB,UAAU,MAAM,KACjB,MA+BF,CAAC;AAEF;;;;;;;;GAQG;AACH,eAAO,MAAM,mBAAmB,GAAI,MAAM,MAAM,EAAE,MAAM,kBAAkB,KAAG,MAM5E,CAAC"}
+{"version":3,"file":"TimelineUtils.d.ts","sourceRoot":"","sources":["../../../src/utils/TimelineUtils.ts"],"names":[],"mappings":"AAEA,MAAM,WAAW,kBAAkB;IAC/B,SAAS,EAAE,MAAM,CAAC;IAClB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,QAAQ,CAAC,EAAE,MAAM,GAAG,IAAI,CAAC;IACzB,QAAQ,CAAC,EAAE,MAAM,GAAG,OAAO,GAAG,IAAI,CAAC;IACnC,iBAAiB,CAAC,EAAE,MAAM,CAAC;CAC9B;AAMD,eAAO,MAAM,mBAAmB,UAAmB,CAAC;AAEpD,eAAO,MAAM,qBAAqB,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAexD,CAAC;AAEF;;;;GAIG;AACH,eAAO,MAAM,OAAO,EAAE,MAAM,CAAC,MAAM,EAAE,MAAM,CAY1C,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,WAAW,MAAM,EAAE,UAAU,MAAM,EAAE,UAAU,MAAM,KAAG,MAgB/F,CAAC;AAEF;;;;;;;GAOG;AACH,eAAO,MAAM,mBAAmB,GAC5B,MAAM,kBAAkB,EACxB,WAAW,MAAM,EACjB,UAAU,MAAM,EAChB,UAAU,MAAM,KACjB,MAiBF,CAAC;AAEF;;;GAGG;AACH,eAAO,MAAM,iBAAiB,GAC1B,MAAM,kBAAkB,EACxB,WAAW,MAAM,EACjB,UAAU,MAAM,EAChB,UAAU,MAAM,KACjB,MA+BF,CAAC;AAEF;;;;;;;;GAQG;AACH,eAAO,MAAM,mBAAmB,GAAI,MAAM,MAAM,EAAE,MAAM,kBAAkB,KAAG,MAM5E,CAAC"}

package/lib/esm/utils/TimelineUtils.js

@@ -11,6 +11,7 @@ export const LANGUAGE_CODE_MAPPING = {
     fr: 'French',
     it: 'Italian',
     pt: 'Portuguese',
+    pt_BR: 'Portuguese',
     ko: 'Korean',
     ja: 'Japanese',
     zh: 'Chinese',

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@rh-support/troubleshoot",
-    "version": "2.6.314",
+    "version": "2.6.316",
     "publishConfig": {
         "access": "public",
         "registry": "https://registry.npmjs.org"
@@ -52,11 +52,11 @@
         "@progress/kendo-licensing": "1.3.5",
         "@progress/kendo-react-pdf": "^5.16.0",
         "@redux-devtools/extension": "^3.3.0",
-        "@rh-support/components": "2.5.195",
-        "@rh-support/react-context": "2.5.289",
+        "@rh-support/components": "2.5.197",
+        "@rh-support/react-context": "2.5.291",
         "@rh-support/types": "2.0.26",
-        "@rh-support/user-permissions": "2.5.141",
-        "@rh-support/utils": "2.5.123",
+        "@rh-support/user-permissions": "2.5.143",
+        "@rh-support/utils": "2.5.125",
         "@types/react-redux": "^7.1.33",
         "@types/redux": "^3.6.0",
         "date-fns": "3.6.0",
@@ -84,6 +84,8 @@
         "timers": "^0.1.1"
     },
     "devDependencies": {
+        "@patternfly/react-styles": "^6.2.1",
+        "@patternfly/react-tokens": "^6.2.1",
         "@testing-library/dom": "^10.4.0",
         "@testing-library/jest-dom": "^6.2.0",
         "@testing-library/react": "^14.1.2",
@@ -126,5 +128,5 @@
         "defaults and supports es6-module",
         "maintained node versions"
     ],
-    "gitHead": "f5994856f35873c8555a84006c0d278fbc98b067"
+    "gitHead": "9cea9a2616441250565764bd5ce541d4103cc9b4"
 }