@rh-support/troubleshoot 2.6.309 → 2.6.310

package/lib/esm/components/CaseEditView/CaseDetailsAside.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseDetailsAside.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsAside.tsx"],"names":[],"mappings":"AAkBA,OAAO,KAA2D,MAAM,OAAO,CAAC;AAahF,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBA2Z7C"}
+{"version":3,"file":"CaseDetailsAside.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsAside.tsx"],"names":[],"mappings":"AAsBA,OAAO,KAA2D,MAAM,OAAO,CAAC;AAahF,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBAma7C"}

package/lib/esm/components/CaseEditView/CaseDetailsAside.js

@@ -17,7 +17,7 @@ import TrendUpIcon from '@patternfly/react-icons/dist/js/icons/trend-up-icon';
 import { ErrorBoundary, ToastNotification, useBreakpoint, useForceUpdate } from '@rh-support/components';
 import { GlobalMetadataDispatchContext, toggleViewAsCustomerFlag, useGlobalStateContext, useUserPreferences, } from '@rh-support/react-context';
 import { ability, CaseDetailsFields, resourceActions, resources } from '@rh-support/user-permissions';
-import { isSpecialSupportOfferingEnabled, scrollIntoView } from '@rh-support/utils';
+import { buildAccessRestrictionExclusionFilter, isSpecialSupportOfferingEnabled, scrollIntoView, } from '@rh-support/utils';
 import isEmpty from 'lodash/isEmpty';
 import isEqual from 'lodash/isEqual';
 import React, { useContext, useEffect, useMemo, useRef, useState } from 'react';
@@ -51,11 +51,19 @@ export function CaseDetailsAside(props) {
     const { recommendationState: { isLoadingRecommendations, allDocs }, } = useRecommendationStateContext();
     const { caseNumber } = props;
     const { data: parentData, loading: isLoadingParentId } = useQuery(GET_PARENT_ID, {
-        variables: { where: { CaseNumber: { eq: caseNumber } } },
+        variables: {
+            where: {
+                and: [{ CaseNumber: { eq: caseNumber } }, buildAccessRestrictionExclusionFilter()],
+            },
+        },
     });
     const parentId = (_f = (_e = (_d = (_c = (_b = (_a = parentData === null || parentData === void 0 ? void 0 : parentData.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.RedHatSupportCase) === null || _c === void 0 ? void 0 : _c.edges) === null || _d === void 0 ? void 0 : _d[0]) === null || _e === void 0 ? void 0 : _e.node) === null || _f === void 0 ? void 0 : _f.Id;
     const { loading: isLoadingEscalations } = useQuery(GET_ESCALATION_DETAILS, {
-        variables: { where: { ParentId: { eq: parentId } } },
+        variables: {
+            where: {
+                and: [{ ParentId: { eq: parentId } }, buildAccessRestrictionExclusionFilter()],
+            },
+        },
         skip: !parentId,
     });
     const isEscalationsFetching = isLoadingParentId || isLoadingEscalations;

package/lib/esm/components/CaseEditView/CaseDetailsErrorMessage.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseDetailsErrorMessage.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsErrorMessage.tsx"],"names":[],"mappings":"AAEA,OAAO,EAAE,SAAS,EAAE,MAAM,0BAA0B,CAAC;AAErD,OAAO,KAAqB,MAAM,OAAO,CAAC;AAG1C,UAAU,MAAM;IACZ,OAAO,EAAE,OAAO,CAAC;IACjB,YAAY,EAAE,SAAS,CAAC;IACxB,WAAW,EAAE,OAAO,CAAC;IACrB,aAAa,EAAE,OAAO,CAAC;IACvB,UAAU,EAAE,MAAM,CAAC;IACnB,aAAa,CAAC,EAAE,OAAO,CAAC;CAC3B;AAID,wBAAgB,uBAAuB,CAAC,KAAK,EAAE,MAAM,qBA6EpD"}
+{"version":3,"file":"CaseDetailsErrorMessage.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsErrorMessage.tsx"],"names":[],"mappings":"AAEA,OAAO,EAAE,SAAS,EAAE,MAAM,0BAA0B,CAAC;AAErD,OAAO,KAAqB,MAAM,OAAO,CAAC;AAG1C,UAAU,MAAM;IACZ,OAAO,EAAE,OAAO,CAAC;IACjB,YAAY,EAAE,SAAS,CAAC;IACxB,WAAW,EAAE,OAAO,CAAC;IACrB,aAAa,EAAE,OAAO,CAAC;IACvB,UAAU,EAAE,MAAM,CAAC;IACnB,aAAa,CAAC,EAAE,OAAO,CAAC;CAC3B;AAID,wBAAgB,uBAAuB,CAAC,KAAK,EAAE,MAAM,qBA4FpD"}

package/lib/esm/components/CaseEditView/CaseDetailsErrorMessage.js

@@ -1,6 +1,6 @@
 import { AlertMessage, AlertType, errorMessageTitle, formattedApiErrorMessage } from '@rh-support/components';
 import { GlobalMetadataStateContext } from '@rh-support/react-context';
-import { getSFDCSecureSupportCaseLink } from '@rh-support/utils';
+import { CSS_ACCESS_RESTRICTION_ERROR_DETAIL, CSS_PORTAL_URL, getSFDCSecureSupportCaseLink } from '@rh-support/utils';
 import React, { useContext } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
 // Here we need to use 'detailMessage' from case API if user is not authorized to see case details
@@ -11,11 +11,13 @@ export function CaseDetailsErrorMessage(props) {
     // Initialize Default Props Below
     const { isInlineError = false, canReadCase, canManageCase, caseNumber, errorDetails } = props;
     const invalidCaseGroupErrorTitle = t('This case can only be viewed by a specific group');
+    const cssAccessRestrictionErrorTitle = t('This case is only available in Confirmed Sovereign Support');
     /* There can be two condition for HTTP 403 error
         1. Account mismatch.
         2. Invalid case group
     */
     const isCaseGroupError = (errorDetails === null || errorDetails === void 0 ? void 0 : errorDetails['detailMessage']) === INVALID_CASE_GROUP_API_ERROR_DEFAULT_MESSAGE;
+    const isCssAccessRestrictionError = (errorDetails === null || errorDetails === void 0 ? void 0 : errorDetails['detailMessage']) === CSS_ACCESS_RESTRICTION_ERROR_DETAIL;
     const getErrorMessage = () => {
         const { status, message = '' } = errorDetails || {};
         const customDefaultErrorMessage403 = isCaseGroupError
@@ -23,7 +25,14 @@ export function CaseDetailsErrorMessage(props) {
             : t('You are not authorized to see this case.');
         const errorMessage404 = t("Case number doesn't exist");
         let errorMessage403;
-        if (!canReadCase) {
+        if (isCssAccessRestrictionError) {
+            errorMessage403 = (React.createElement(React.Fragment, null,
+                "Open this case in the",
+                ' ',
+                React.createElement("a", { href: CSS_PORTAL_URL, "data-tracking-id": "css-access-restriction-portal-redirect" }, "Confirmed Sovereign Support portal"),
+                "."));
+        }
+        else if (!canReadCase) {
             errorMessage403 = customDefaultErrorMessage403;
         }
         else if (loggedInUserRights.data.isInternal() &&
@@ -48,8 +57,10 @@ export function CaseDetailsErrorMessage(props) {
     };
     return (React.createElement(AlertMessage, { variant: AlertType.DANGER, className: "pf-v6-u-mb-lg", show: true, 
         // Here customizing title of alert based on case group error.
-        title: errorMessageTitle(errorDetails, Object.assign({}, (isCaseGroupError && {
+        title: errorMessageTitle(errorDetails, Object.assign(Object.assign({}, (isCaseGroupError && {
             '403': { title: invalidCaseGroupErrorTitle },
+        })), (isCssAccessRestrictionError && {
+            '403': { title: cssAccessRestrictionErrorTitle },
         })), canManageCase), isInline: isInlineError },
         React.createElement(Trans, null, getErrorMessage())));
 }

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/PostComment.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"PostComment.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDiscussion/PostComment.tsx"],"names":[],"mappings":"AAaA,OAAO,KAA+D,MAAM,OAAO,CAAC;AAMpF,OAAO,EAAE,WAAW,EAAE,MAAM,+CAA+C,CAAC;AAmB5E,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,cAAc,CAAC,EAAE,MAAM,OAAO,CAAC,IAAI,CAAC,CAAC;IACrC,iBAAiB,CAAC,EAAE,MAAM,IAAI,CAAC;IAC/B,kBAAkB,CAAC,EAAE,CAAC,IAAI,EAAE,MAAM,KAAK,IAAI,CAAC;IAC5C,cAAc,CAAC,EAAE,MAAM,IAAI,CAAC;IAC5B;;;;;OAKG;IACH,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B,cAAc,EAAE,WAAW,EAAE,CAAC;CACjC;AAED,wBAAgB,WAAW,CAAC,KAAK,EAAE,MAAM,qBAucxC"}
+{"version":3,"file":"PostComment.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDiscussion/PostComment.tsx"],"names":[],"mappings":"AAaA,OAAO,KAA+D,MAAM,OAAO,CAAC;AAMpF,OAAO,EAAE,WAAW,EAAE,MAAM,+CAA+C,CAAC;AAmB5E,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,cAAc,CAAC,EAAE,MAAM,OAAO,CAAC,IAAI,CAAC,CAAC;IACrC,iBAAiB,CAAC,EAAE,MAAM,IAAI,CAAC;IAC/B,kBAAkB,CAAC,EAAE,CAAC,IAAI,EAAE,MAAM,KAAK,IAAI,CAAC;IAC5C,cAAc,CAAC,EAAE,MAAM,IAAI,CAAC;IAC5B;;;;;OAKG;IACH,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B,cAAc,EAAE,WAAW,EAAE,CAAC;CACjC;AAED,wBAAgB,WAAW,CAAC,KAAK,EAAE,MAAM,qBAscxC"}

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/PostComment.js

@@ -288,11 +288,10 @@ export function PostComment(props) {
         let parsedPassedReply = getReplyText(passedReply !== null && passedReply !== void 0 ? passedReply : '', (_a = props.commentCreator) !== null && _a !== void 0 ? _a : '');
         return (parsedPassedReply === null || parsedPassedReply === void 0 ? void 0 : parsedPassedReply.trim()) === (commentText === null || commentText === void 0 ? void 0 : commentText.trim());
     };
+    // Submit stays independent of attachment upload so comments can be posted mid-upload (PCM-15915).
     const isSubmitDisabled = isReplyDisabled() ||
         isCommentEmpty ||
         isPostCommentDisabled ||
-        isUploadingAttachments ||
-        hasQueuedUploads ||
         (isConfirmedStateSideSupport && !cssCommentAgreed);
     return (React.createElement("div", { className: `pf-v6-u-mb-md ${isExportingPDF ? 'hide-in-pdf' : ''}`, ref: componentRef },
         React.createElement(Alert, { className: "pf-v6-u-mb-md pf-v6-u-font-size-sm", isInline: true, isPlain: true, variant: AlertVariant.info, title: React.createElement(Trans, { i18nKey: "markdownNotSupportedCommentWarning" },

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAmCA,OAAO,KAAmE,MAAM,OAAO,CAAC;AAWxF,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAykBxD"}
+{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAoCA,OAAO,KAAmE,MAAM,OAAO,CAAC;AAgBxF,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAwpBxD"}

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.js

@@ -7,12 +7,22 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
+var __rest = (this && this.__rest) || function (s, e) {
+    var t = {};
+    for (var p in s) if (Object.prototype.hasOwnProperty.call(s, p) && e.indexOf(p) < 0)
+        t[p] = s[p];
+    if (s != null && typeof Object.getOwnPropertySymbols === "function")
+        for (var i = 0, p = Object.getOwnPropertySymbols(s); i < p.length; i++) {
+            if (e.indexOf(p[i]) < 0 && Object.prototype.propertyIsEnumerable.call(s, p[i]))
+                t[p[i]] = s[p[i]];
+        }
+    return t;
+};
 import { useApolloClient } from '@apollo/client/react';
-import { publicApi } from '@cee-eng/hydrajs';
 import { Button, Dropdown, DropdownItem, DropdownList, Flex, FlexItem, MenuToggle, Modal, ModalBody, ModalFooter, ModalHeader, Spinner, TextArea, } from '@patternfly/react-core';
-import { ToastNotification, useFetch } from '@rh-support/components';
+import { ToastNotification } from '@rh-support/components';
 import { GlobalMetadataStateContext, useCanEditCase } from '@rh-support/react-context';
-import { autoEnableFtsOnCaseViewEditPage, isFtsEditableOnEditPage, isSev1, PreviousCaseTypes, severitySort, showFtsOnCreateCasePage, } from '@rh-support/utils';
+import { autoEnableFtsOnCaseViewEditPage, isPremiumEntitlement, isSev1, isSev2, PreviousCaseTypes, severitySort, showFtsOnCaseViewEditPage, showFtsOnCreateCasePage, } from '@rh-support/utils';
 import { isUndefined } from 'lodash';
 import find from 'lodash/find';
 import includes from 'lodash/includes';
@@ -22,11 +32,11 @@ import map from 'lodash/map';
 import React, { useContext, useEffect, useReducer, useRef, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
-import { GET_CASE_COMMENTS } from '../../hooks/useCaseComments';
 import { useCaseUpdateErrorMessage } from '../../hooks/useCaseUpdateErrorMessage';
 import { getNewSeverityStringDef, getSeverityDescription } from '../../reducers/CaseHelpers';
 import { caseOverviewReducer, initialCaseViewState, setSeverityUpdating } from '../../reducers/CaseOverviewReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, setCaseState, updateCaseDetails } from '../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, setCaseState, updateCaseDetails, updateCaseDetailsGraphQL, } from '../../reducers/CaseReducer';
+import { usePostComment } from '../shared/usePostComment';
 export default function UpdateSeverityModal(props) {
     const { show, onClose, isDisabled, isFetching } = props;
     const { t } = useTranslation();
@@ -40,9 +50,6 @@ export default function UpdateSeverityModal(props) {
     const [isSeverityInValid, setIsSeverityInValid] = useState(false);
     const [seviritiesOptions, setSeveritiesOptions] = useState([]);
     const client = useApolloClient();
-    const { request: postCommentRequest, isFetching: isPostingComment } = useFetch(publicApi.kase.postComment, {
-        propgateErrors: true,
-    });
     const { globalMetadataState: { allCaseSeverities, allProducts, loggedInUserRights }, } = useContext(GlobalMetadataStateContext);
     const caseState = useCaseSelector((state) => ({
         caseDetails: {
@@ -58,19 +65,51 @@ export default function UpdateSeverityModal(props) {
             phoneCountryCode: state.caseDetails.phoneCountryCode,
             phoneAreaCodePrefixLineNumber: state.caseDetails.phoneAreaCodePrefixLineNumber || '',
         },
+        existingCaseDetails: state.caseDetails,
         isCaseUpdating: state.isCaseUpdating,
         versionsDetails: state.versionsDetails,
         ownersEntitlements: state.ownersEntitlements,
         ftsContactSameAsOwner: state.ftsContactSameAsOwner,
     }), isEqual);
-    const { caseDetails, isCaseUpdating, ownersEntitlements, versionsDetails, ftsContactSameAsOwner } = caseState;
+    const { postComment, isPostingComment } = usePostComment({
+        caseNumber: caseState.caseDetails.caseNumber,
+    });
+    const { caseDetails, existingCaseDetails, isCaseUpdating, ownersEntitlements, versionsDetails, ftsContactSameAsOwner, } = caseState;
     const { entitlementSla, fts, contactInfo24x7, caseType, phoneAreaCodePrefixLineNumber, phoneCountryCode } = caseDetails;
     const isIdea = caseType === PreviousCaseTypes.FEATURE_ENHANCEMENT;
+    /** GraphQL-only severity/status update. FTS stays on Hydra and must not share this path — a Hydra failure used to roll severity back. */
+    const updateSeverityViaGraphQL = (severityPayload) => __awaiter(this, void 0, void 0, function* () {
+        const { severity, status } = severityPayload;
+        const graphqlUpdate = {};
+        if (severity !== undefined) {
+            graphqlUpdate.severity = severity;
+        }
+        if (status !== undefined) {
+            graphqlUpdate.status = status;
+        }
+        if (Object.keys(graphqlUpdate).length === 0) {
+            return;
+        }
+        yield updateCaseDetailsGraphQL(caseDispatch, client, caseDetails.caseNumber, graphqlUpdate, false, {
+            existingCaseDetails,
+        });
+    });
+    /** FTS / 24x7 via Hydra. Failures are surfaced but must not undo a successful GraphQL severity update. */
+    const updateFtsViaHydra = (ftsPayload) => __awaiter(this, void 0, void 0, function* () {
+        const { fts: ftsUpdate, contactInfo24x7: contactUpdate } = ftsPayload;
+        if (ftsUpdate === undefined && contactUpdate === undefined) {
+            return;
+        }
+        yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, Object.assign(Object.assign({}, (ftsUpdate !== undefined ? { fts: ftsUpdate } : {})), (contactUpdate !== undefined ? { contactInfo24x7: contactUpdate } : {})));
+    });
     const [currentSeverity, setCurrentSeverity] = useState(caseDetails.caseSeverity);
     const [localFtsContact, setLocalFtsContact] = useState(contactInfo24x7 || '');
     const [localFts, setLocalFts] = useState(isUndefined(fts) ? true : fts);
     const initialContactSameAsOwnerRef = useRef(ftsContactSameAsOwner !== null && ftsContactSameAsOwner !== void 0 ? ftsContactSameAsOwner : false);
-    const isFtsEditable = isFtsEditableOnEditPage(entitlementSla, currentSeverity);
+    const hasPremiumSla = isPremiumEntitlement(entitlementSla || '');
+    const severityForFts = String(currentSeverity !== null && currentSeverity !== void 0 ? currentSeverity : '').trim();
+    const shouldShowFts = isSev1(severityForFts) || isSev2(severityForFts);
+    const isPreviousSeveritySelected = isEqual(caseDetails.caseSeverity, currentSeverity);
     const [isOpen, setIsOpen] = useState(false);
     const onToggleClick = () => {
         setIsOpen(!isOpen);
@@ -156,14 +195,14 @@ export default function UpdateSeverityModal(props) {
     const updateCaseFtsInfo = () => __awaiter(this, void 0, void 0, function* () {
         try {
             const ftsUpdateComment = `${getFtsUpdateComment()} \n\n #### Description \n ${descriptionValue.trim()}`;
-            yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, {
+            yield updateFtsViaHydra({
                 fts: localFts,
                 contactInfo24x7: localFtsContact,
             });
-            yield postCommentRequest({
-                caseNumber: caseDetails.caseNumber,
+            yield postComment({
                 commentBody: ftsUpdateComment === null || ftsUpdateComment === void 0 ? void 0 : ftsUpdateComment.trim(),
                 contentType: 'markdown',
+                updateDiscussionState: true,
             });
             ToastNotification.addSuccessMessage(t(`Case has been successfully updated`));
         }
@@ -199,12 +238,19 @@ export default function UpdateSeverityModal(props) {
         });
         try {
             setSeverityUpdating(caseOverviewDispatch, true);
-            yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, updatedCaseDetails);
+            const _a = updatedCaseDetails, { fts: ftsUpdate, contactInfo24x7: contactUpdate } = _a, severityAndStatus = __rest(_a, ["fts", "contactInfo24x7"]);
+            yield updateSeverityViaGraphQL(severityAndStatus);
+            if (ftsUpdate !== undefined || contactUpdate !== undefined) {
+                try {
+                    yield updateFtsViaHydra({ fts: ftsUpdate, contactInfo24x7: contactUpdate });
+                }
+                catch (_b) { }
+            }
             try {
-                yield postCommentRequest({
-                    caseNumber: caseDetails.caseNumber,
+                yield postComment({
                     commentBody: severityUpdateComment === null || severityUpdateComment === void 0 ? void 0 : severityUpdateComment.trim(),
                     contentType: 'markdown',
+                    updateDiscussionState: true,
                 });
                 try {
                     checkForCaseStatusToggleOnAttachOrComment(caseDispatch, loggedInUserRights.data.isInternal(), caseDetails.caseStatus);
@@ -213,20 +259,23 @@ export default function UpdateSeverityModal(props) {
                     ToastNotification.addSuccessMessage(t('Severity has been successfully updated'));
                 }
                 catch (e) {
-                    yield postCommentRequest({
-                        caseNumber: caseDetails.caseNumber,
+                    yield postComment({
                         commentBody: severityUpdateFailedComment === null || severityUpdateFailedComment === void 0 ? void 0 : severityUpdateFailedComment.trim(),
                         contentType: 'markdown',
+                        updateDiscussionState: true,
                     });
                     onClose();
                     caseUpdateError.showError(e, t(`Failed to update case status. Please try again`));
-                    yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, Object.assign({ status: 'Waiting on Customer' }, updatedCaseDetails));
+                    yield updateSeverityViaGraphQL({
+                        status: 'Waiting on Customer',
+                        severity: updatedCaseDetails['severity'],
+                    });
                 }
             }
             catch (e) {
                 onClose();
                 caseUpdateError.showError(e, t(`Couldn't post severity update comment. Please try again`));
-                yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, {
+                yield updateSeverityViaGraphQL({
                     severity: caseDetails.caseSeverity,
                 });
                 setDescriptionValue(descriptionValue === null || descriptionValue === void 0 ? void 0 : descriptionValue.trim());
@@ -237,14 +286,13 @@ export default function UpdateSeverityModal(props) {
         catch (e) {
             onClose();
             caseUpdateError.showError(e, t('Severity failed to update'));
-            yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, {
+            yield updateSeverityViaGraphQL({
                 severity: caseDetails.caseSeverity,
             });
             reUpdateSeverity(caseDetails.caseSeverity);
             setDescriptionValue(descriptionValue === null || descriptionValue === void 0 ? void 0 : descriptionValue.trim());
         }
         finally {
-            yield client.refetchQueries({ include: [GET_CASE_COMMENTS] });
             setIsUpdateClickedToShowError(false);
             setDescriptionValue('');
         }
@@ -262,14 +310,12 @@ export default function UpdateSeverityModal(props) {
         if (isEmpty(updatedCaseDetails)) {
             return false;
         }
-        else if (isEqual(caseDetails.caseSeverity, currentSeverity) &&
+        if (isEqual(caseDetails.caseSeverity, currentSeverity) &&
             isEqual(caseDetails.fts, localFts) &&
             isEqual(caseDetails.contactInfo24x7, localFtsContact)) {
             return false;
         }
-        else {
-            return true;
-        }
+        return true;
     };
     const onFtsChange = (e) => {
         if (canEditCase.alert())
@@ -284,8 +330,9 @@ export default function UpdateSeverityModal(props) {
         if (!e.target.checked) {
             return;
         }
-        setUpdatedCaseDetails((pre) => (Object.assign(Object.assign({}, pre), { contactInfo24x7: `${phoneCountryCode}-${phoneAreaCodePrefixLineNumber}` })));
-        setLocalFtsContact(`${phoneCountryCode}-${phoneAreaCodePrefixLineNumber}`);
+        const ownerPhone = `${phoneCountryCode}-${phoneAreaCodePrefixLineNumber}`;
+        setUpdatedCaseDetails((pre) => (Object.assign(Object.assign({}, pre), { contactInfo24x7: ownerPhone })));
+        setLocalFtsContact(ownerPhone);
     };
     const onFtsContactChange = (e) => {
         if (canEditCase.alert())
@@ -293,21 +340,53 @@ export default function UpdateSeverityModal(props) {
         setLocalFtsContact(e.target.value);
         setUpdatedCaseDetails((pre) => (Object.assign(Object.assign({}, pre), { contactInfo24x7: e.target.value.trim() })));
     };
-    // To disable submit button wrt above conditions
-    const isSubmitButtonDisabled = checkIsUpdateValid() && isTextAreaValid() ? false : true;
+    const isUpdateValid = checkIsUpdateValid();
+    const isDescriptionDisabled = (caseOverviewState.caseSeverityUpdating && isCaseUpdating) || isPostingComment || !isUpdateValid;
+    const isSubmitButtonDisabled = !(isUpdateValid && isTextAreaValid());
     // To handle the severity change
-    const onSeverityChange = (event, option) => {
+    const onSeverityChange = (_event, value) => {
         if (canEditCase.alert())
             return;
-        if (!isEqual(caseDetails.caseSeverity, option.name) &&
-            isSev1(option.name) &&
-            isFtsEditableOnEditPage(entitlementSla, option.name)) {
+        const option = typeof value === 'object' && value !== null && 'name' in value
+            ? value
+            : filteredSeverities.find((s) => s.name === value) || {
+                name: String(value),
+                disabled: false,
+                label: String(value),
+                additionalInfo: '',
+            };
+        // Re-selecting the previously saved severity: reset and keep description/Update disabled
+        if (isEqual(caseDetails.caseSeverity, option.name)) {
+            setCurrentSeverity(option.name);
+            setUpdatedCaseDetails({});
+            setLocalFts(isUndefined(fts) ? true : !!fts);
+            setLocalFtsContact(contactInfo24x7 || '');
+            setCaseState(caseDispatch, { ftsContactSameAsOwner: initialContactSameAsOwnerRef.current });
+            setDescriptionValue('');
+            setIsUpdateClickedToShowError(false);
+            setIsSeverityInValidLocal(option);
+            setIsOpen(false);
+            return;
+        }
+        if (isSev1(option.name) && (hasPremiumSla || isEmpty(entitlementSla))) {
             setLocalFts(true);
             setLocalFtsContact('');
             setCaseState(caseDispatch, { ftsContactSameAsOwner: false });
-            setUpdatedCaseDetails((pre) => (Object.assign(Object.assign({}, pre), { severity: option.name, fts: !isIdea, contactInfo24x7: '' })));
+            setUpdatedCaseDetails({
+                severity: option.name,
+                fts: !isIdea,
+                contactInfo24x7: '',
+            });
+        }
+        else if (isSev2(option.name) &&
+            (hasPremiumSla || isEmpty(entitlementSla) || showFtsOnCaseViewEditPage(entitlementSla || '', option.name))) {
+            setUpdatedCaseDetails({
+                severity: option.name,
+            });
         }
         else {
+            setLocalFts(false);
+            setLocalFtsContact('');
             setUpdatedCaseDetails({ severity: option.name, fts: false });
         }
         setCurrentSeverity(option.name);
@@ -380,23 +459,21 @@ export default function UpdateSeverityModal(props) {
                                     React.createElement(FlexItem, null, selectedSeverity.label || t(`Select a severity`)),
                                     React.createElement(FlexItem, null, isFetching || versionsDetails.isFetching ? React.createElement(Spinner, { size: "md" }) : '')))), shouldFocusToggleOnSelect: true, isScrollable: true, popperProps: { direction: 'down', enableFlip: false } },
                             React.createElement(DropdownList, null, allCaseSeverities.data
-                                ? filteredSeverities.map((option) => (React.createElement(DropdownItem, { value: option, key: option.name, description: option.additionalInfo }, option.label)))
+                                ? filteredSeverities.map((option) => (React.createElement(DropdownItem, { value: option.name, key: option.name, description: option.additionalInfo }, option.label)))
                                 : []))),
                     React.createElement("div", null,
                         React.createElement("label", { htmlFor: "date-input", className: "pf-v6-u-mt-md" },
                             React.createElement(Trans, null, "Describe update"),
                             React.createElement("span", { className: "form-required", "aria-hidden": "true" }, "*")),
-                        React.createElement(TextArea, { placeholder: t('How has the business impact changed? If you have increased severity, please explain why.'), isDisabled: (caseOverviewState.caseSeverityUpdating && isCaseUpdating) ||
-                                isPostingComment ||
-                                !checkIsUpdateValid(), value: descriptionValue, onChange: (_event, value) => handleTextAreaChange(value), resizeOrientation: "vertical", "aria-label": "severity-update-descritpion", validated: isEmpty(descriptionValue) && isUpdateClickedToShowError ? 'error' : 'default', isRequired: true }),
+                        React.createElement(TextArea, { placeholder: t('How has the business impact changed? If you have increased severity, please explain why.'), isDisabled: isDescriptionDisabled, value: descriptionValue, onChange: (_event, value) => handleTextAreaChange(value), resizeOrientation: "vertical", "aria-label": "severity-update-descritpion", validated: isEmpty(descriptionValue) && isUpdateClickedToShowError ? 'error' : 'default', isRequired: true }),
                         React.createElement("div", { className: "pf-v6-u-mt-xs" },
                             React.createElement(Trans, null, "To view your comment, go to the Discussion tab."))),
-                    !isIdea && isFtsEditable && (React.createElement("div", { className: "pf-v6-u-mt-md pf-v6-u-mb-sm" },
+                    shouldShowFts && (React.createElement("div", { className: "pf-v6-u-mt-md pf-v6-u-mb-sm" },
                         React.createElement("div", null,
-                            React.createElement("input", { type: "checkbox", id: "update-severity-fts", "data-tracking-id": "update-severity-fts", name: "update-severity-fts", checked: localFts, onChange: onFtsChange }),
+                            React.createElement("input", { type: "checkbox", id: "update-severity-fts", "data-tracking-id": "update-severity-fts", name: "update-severity-fts", checked: localFts, onChange: onFtsChange, disabled: !isSev1(currentSeverity) }),
                             React.createElement("label", { htmlFor: "update-severity-fts" },
                                 React.createElement(Trans, null, "24x7 Support"))),
-                        localFts && (React.createElement("div", null,
+                        (localFts || isSev1(currentSeverity) || isSev2(currentSeverity)) && (React.createElement("div", null,
                             React.createElement("label", { htmlFor: "update-severity-24-7-contact", className: "pf-v6-u-mt-xs" },
                                 React.createElement(Trans, null, "Contact for 24x7 support")),
                             React.createElement("div", null,
@@ -416,8 +493,9 @@ export default function UpdateSeverityModal(props) {
             React.createElement("p", { className: "pf-v6-u-text-color-subtle pf-v6-u-font-size-sm pf-v6-u-mb-md" }, t('Describing your update helps us better assist you.')),
             modalBody()),
         React.createElement(ModalFooter, null,
-            React.createElement(Button, { key: "submit", variant: "primary", onClick: onSubmit, isLoading: isCaseUpdating || isPostingComment, "data-tracking-id": "update-severity-submit", isDisabled: !isUpdateClickedToShowError && checkIsUpdateValid()
-                    ? false
-                    : isSubmitButtonDisabled || isCaseUpdating || isPostingComment }, t('Update')),
+            React.createElement(Button, { key: "submit", variant: "primary", onClick: onSubmit, isLoading: isCaseUpdating || isPostingComment, "data-tracking-id": "update-severity-submit", isDisabled: (isPreviousSeveritySelected && !onlyFtsInfoChanged) ||
+                    (!isUpdateClickedToShowError && isUpdateValid
+                        ? false
+                        : isSubmitButtonDisabled || isCaseUpdating || isPostingComment) }, t('Update')),
             React.createElement(Button, { key: "back", variant: "link", onClick: onCancel, "data-tracking-id": "update-severity-cancel", isDisabled: isCaseUpdating || isPostingComment }, t('Cancel')))));
 }

package/lib/esm/graphql/schemas/escalation.d.ts

@@ -3,6 +3,8 @@ export interface GetParentIdVariables {
         CaseNumber: {
             eq: string;
         };
+    } | {
+        and: Array<Record<string, unknown>>;
     };
 }
 export interface GetParentIdResponse {
@@ -58,6 +60,8 @@ export interface GetEscalationDetailsVariables {
         ParentId: {
             eq: string;
         };
+    } | {
+        and: Array<Record<string, unknown>>;
     };
 }
 export interface GetEscalationDetailsResponse {

package/lib/esm/graphql/schemas/escalation.d.ts.map

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+{"version":3,"file":"escalation.d.ts","sourceRoot":"","sources":["../../../../src/graphql/schemas/escalation.ts"],"names":[],"mappings":"AAAA,MAAM,WAAW,oBAAoB;IACjC,KAAK,EACC;QACI,UAAU,EAAE;YAAE,EAAE,EAAE,MAAM,CAAA;SAAE,CAAC;KAC9B,GACD;QACI,GAAG,EAAE,KAAK,CAAC,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAC,CAAC;KACvC,CAAC;CACX;AAED,MAAM,WAAW,mBAAmB;IAChC,oBAAoB,EAAE;QAClB,KAAK,EAAE;YACH,iBAAiB,EAAE;gBACf,KAAK,EAAE,KAAK,CAAC;oBACT,IAAI,EAAE;wBACF,EAAE,EAAE,MAAM,CAAC;qBACd,CAAC;iBACL,CAAC,CAAC;aACN,CAAC;SACL,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,gCAAgC;IAC7C,SAAS,EAAE;QACP,OAAO,EAAE,MAAM,CAAC;QAChB,WAAW,EAAE,MAAM,CAAC;QACpB,MAAM,EAAE,MAAM,CAAC;QACf,MAAM,EAAE,MAAM,CAAC;QACf,QAAQ,EAAE,MAAM,CAAC;QACjB,IAAI,EAAE,MAAM,CAAC;QACb,YAAY,EAAE,MAAM,CAAC;QACrB,QAAQ,EAAE,MAAM,CAAC;QACjB,qBAAqB,EAAE,MAAM,CAAC;QAC9B,yBAAyB,EAAE,MAAM,CAAC;KACrC,CAAC;CACL;AAED,MAAM,WAAW,+BAA+B;IAC5C,oBAAoB,EAAE;QAClB,UAAU,EAAE;YACR,mBAAmB,EAAE;gBACjB,EAAE,EAAE,MAAM,CAAC;gBACX,UAAU,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC9B,MAAM,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC1B,OAAO,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC3B,QAAQ,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;aAC/B,CAAC;SACL,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,6BAA6B;IAC1C,KAAK,EACC;QACI,QAAQ,EAAE;YAAE,EAAE,EAAE,MAAM,CAAA;SAAE,CAAC;KAC5B,GACD;QACI,GAAG,EAAE,KAAK,CAAC,MAAM,CAAC,MAAM,EAAE,OAAO,CAAC,CAAC,CAAC;KACvC,CAAC;CACX;AAED,MAAM,WAAW,4BAA4B;IACzC,oBAAoB,EAAE;QAClB,KAAK,EAAE;YACH,iBAAiB,EAAE;gBACf,KAAK,EAAE,KAAK,CAAC;oBACT,IAAI,EAAE;wBACF,UAAU,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;wBAC9B,OAAO,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;wBAC3B,MAAM,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;qBAC7B,CAAC;iBACL,CAAC,CAAC;aACN,CAAC;SACL,CAAC;KACL,CAAC;CACL"}

package/lib/esm/i18n/template-de.d.ts

@@ -137,7 +137,7 @@ declare const _default: {
     'Exporting CSV': string;
     'Could not export CSV': string;
     '4 (Low)': string;
-    '3 (Normal)': string;
+    '3 (Medium)': string;
     '2 (High)': string;
     '1 (Urgent)': string;
     'Saved for later': string;
@@ -533,7 +533,7 @@ declare const _default: {
     STANDARD: string;
     PREMIUM: string;
     '4 (Low) - 2 business days': string;
-    '3 (Normal) - 1 business day': string;
+    '3 (Medium) - 1 business day': string;
     '2 (High) - 4 business hours': string;
     '1 (Urgent) - 1 business hour': string;
     'Loading...': string;

package/lib/esm/i18n/template-de.js

@@ -137,7 +137,7 @@ export default {
     'Exporting CSV': 'CSV wird exportiert',
     'Could not export CSV': 'CSV nicht exportiert',
     '4 (Low)': '4 (Niedrig)',
-    '3 (Normal)': '3 (Normal)',
+    '3 (Medium)': '3 (Medium)',
     '2 (High)': '2 (Hoch)',
     '1 (Urgent)': '1 (Dringend)',
     'Saved for later': 'Gespeichert für später',
@@ -533,7 +533,7 @@ export default {
     STANDARD: 'STANDARD',
     PREMIUM: 'PREMIUM',
     '4 (Low) - 2 business days': '4 (Niedrig) – 2 Werktage',
-    '3 (Normal) - 1 business day': '3 (Normal) – 1 Werktag',
+    '3 (Medium) - 1 business day': '3 (Medium) – 1 Werktag',
     '2 (High) - 4 business hours': '2 (Hoch) – 4 Geschäftsstunden',
     '1 (Urgent) - 1 business hour': '1 (Dringend) – 1 Geschäftsstunde',
     'Loading...': 'Laden...',

package/lib/esm/i18n/template-es.d.ts

@@ -138,7 +138,7 @@ declare const _default: {
     'Exporting CSV': string;
     'Could not export CSV': string;
     '4 (Low)': string;
-    '3 (Normal)': string;
+    '3 (Medium)': string;
     '2 (High)': string;
     '1 (Urgent)': string;
     'Saved for later': string;
@@ -534,7 +534,7 @@ declare const _default: {
     STANDARD: string;
     PREMIUM: string;
     '4 (Low) - 2 business days': string;
-    '3 (Normal) - 1 business day': string;
+    '3 (Medium) - 1 business day': string;
     '2 (High) - 4 business hours': string;
     '1 (Urgent) - 1 business hour': string;
     'Loading...': string;

package/lib/esm/i18n/template-es.js

@@ -138,7 +138,7 @@ export default {
     'Exporting CSV': 'Exportación de CSV',
     'Could not export CSV': 'No pudo exportar el CSV',
     '4 (Low)': '4 (bajo)',
-    '3 (Normal)': '3 (Normal)',
+    '3 (Medium)': '3 (Medium)',
     '2 (High)': '2 (alto)',
     '1 (Urgent)': '1 (urgente)',
     'Saved for later': 'Guardado para más tarde',
@@ -534,7 +534,7 @@ export default {
     STANDARD: 'STANDARD',
     PREMIUM: 'PREMIUM',
     '4 (Low) - 2 business days': '4 (Bajo) - 2 días hábiles',
-    '3 (Normal) - 1 business day': '3 (Normal) - 1 día hábil',
+    '3 (Medium) - 1 business day': '3 (Medium) - 1 día hábil',
     '2 (High) - 4 business hours': '2 (Alto) - 4 horas de trabajo',
     '1 (Urgent) - 1 business hour': '1 (Urgente) - 1 hora de trabajo',
     'Loading...': 'Cargando...',

package/lib/esm/i18n/template-fr.d.ts

@@ -138,7 +138,7 @@ declare const _default: {
     'Exporting CSV': string;
     'Could not export CSV': string;
     '4 (Low)': string;
-    '3 (Normal)': string;
+    '3 (Medium)': string;
     '2 (High)': string;
     '1 (Urgent)': string;
     'Saved for later': string;
@@ -533,7 +533,7 @@ declare const _default: {
     STANDARD: string;
     PREMIUM: string;
     '4 (Low) - 2 business days': string;
-    '3 (Normal) - 1 business day': string;
+    '3 (Medium) - 1 business day': string;
     '2 (High) - 4 business hours': string;
     '1 (Urgent) - 1 business hour': string;
     'Loading...': string;

package/lib/esm/i18n/template-fr.js

@@ -138,7 +138,7 @@ export default {
     'Exporting CSV': 'Exportation de CSV',
     'Could not export CSV': 'N’a pas pu exporter CSV',
     '4 (Low)': '4 (faible)',
-    '3 (Normal)': '3 (normal)',
+    '3 (Medium)': '3 (normal)',
     '2 (High)': '2 (élevé)',
     '1 (Urgent)': '1 (urgent)',
     'Saved for later': 'Sauvegardé pour plus tard',
@@ -534,7 +534,7 @@ export default {
     STANDARD: 'STANDARD',
     PREMIUM: 'PREMIUM',
     '4 (Low) - 2 business days': '4 (faible) - 2 jours ouvrables',
-    '3 (Normal) - 1 business day': '3 (normal) - 1 jour ouvrable',
+    '3 (Medium) - 1 business day': '3 (normal) - 1 jour ouvrable',
     '2 (High) - 4 business hours': '2 (élevé) - 4 heures ouvrables',
     '1 (Urgent) - 1 business hour': '1 (Urgent) - 1 heure ouvrable',
     'Loading...': 'Chargement...',

package/lib/esm/i18n/template-it.d.ts

@@ -138,7 +138,7 @@ declare const _default: {
     'Exporting CSV': string;
     'Could not export CSV': string;
     '4 (Low)': string;
-    '3 (Normal)': string;
+    '3 (Medium)': string;
     '2 (High)': string;
     '1 (Urgent)': string;
     'Saved for later': string;
@@ -534,7 +534,7 @@ declare const _default: {
     STANDARD: string;
     PREMIUM: string;
     '4 (Low) - 2 business days': string;
-    '3 (Normal) - 1 business day': string;
+    '3 (Medium) - 1 business day': string;
     '2 (High) - 4 business hours': string;
     '1 (Urgent) - 1 business hour': string;
     'Loading...': string;

package/lib/esm/i18n/template-it.js

@@ -138,7 +138,7 @@ export default {
     'Exporting CSV': 'Esportazione CSV',
     'Could not export CSV': 'Impossibile esportare CSV',
     '4 (Low)': '4 (basso)',
-    '3 (Normal)': '3 (normale)',
+    '3 (Medium)': '3 (normale)',
     '2 (High)': '2 (alto)',
     '1 (Urgent)': '1 (urgente)',
     'Saved for later': 'Salvato per dopo',
@@ -534,7 +534,7 @@ export default {
     STANDARD: 'STANDARD',
     PREMIUM: 'PREMIUM',
     '4 (Low) - 2 business days': '4 (Basso): 2 giorni lavorativi',
-    '3 (Normal) - 1 business day': '3 (Normale): 1 giorno lavorativo',
+    '3 (Medium) - 1 business day': '3 (Normale): 1 giorno lavorativo',
     '2 (High) - 4 business hours': '2 (alto): 4 ore lavorative',
     '1 (Urgent) - 1 business hour': '1 (urgente): 1 ora lavorativa',
     'Loading...': 'Caricamento in corso',

package/lib/esm/i18n/template-jp.d.ts

@@ -138,7 +138,7 @@ declare const _default: {
     'Exporting CSV': string;
     'Could not export CSV': string;
     '4 (Low)': string;
-    '3 (Normal)': string;
+    '3 (Medium)': string;
     '2 (High)': string;
     '1 (Urgent)': string;
     'Saved for later': string;
@@ -533,7 +533,7 @@ declare const _default: {
     STANDARD: string;
     PREMIUM: string;
     '4 (Low) - 2 business days': string;
-    '3 (Normal) - 1 business day': string;
+    '3 (Medium) - 1 business day': string;
     '2 (High) - 4 business hours': string;
     '1 (Urgent) - 1 business hour': string;
     'Loading...': string;

package/lib/esm/i18n/template-jp.js

@@ -138,7 +138,7 @@ export default {
     'Exporting CSV': 'CSV をエクスポート中です',
     'Could not export CSV': 'CSV をエクスポートできません',
     '4 (Low)': '4 (低)',
-    '3 (Normal)': '3 (中)',
+    '3 (Medium)': '3 (中)',
     '2 (High)': '2 (高)',
     '1 (Urgent)': '1 (緊急)',
     'Saved for later': '一時保存しました',
@@ -534,7 +534,7 @@ export default {
     STANDARD: 'STANDARD',
     PREMIUM: 'PREMIUM',
     '4 (Low) - 2 business days': '4 (低) - 2 営業日',
-    '3 (Normal) - 1 business day': '3 (中) - 1 営業日',
+    '3 (Medium) - 1 business day': '3 (中) - 1 営業日',
     '2 (High) - 4 business hours': '2 (高) - 4 営業時間',
     '1 (Urgent) - 1 business hour': '1 (緊急) - 1 営業時間',
     'Loading...': '読み込み中...',

package/lib/esm/i18n/template-ko.d.ts

@@ -138,7 +138,7 @@ declare const _default: {
     'Exporting CSV': string;
     'Could not export CSV': string;
     '4 (Low)': string;
-    '3 (Normal)': string;
+    '3 (Medium)': string;
     '2 (High)': string;
     '1 (Urgent)': string;
     'Saved for later': string;
@@ -535,7 +535,7 @@ declare const _default: {
     STANDARD: string;
     PREMIUM: string;
     '4 (Low) - 2 business days': string;
-    '3 (Normal) - 1 business day': string;
+    '3 (Medium) - 1 business day': string;
     '2 (High) - 4 business hours': string;
     '1 (Urgent) - 1 business hour': string;
     'Loading...': string;

package/lib/esm/i18n/template-ko.js

@@ -138,7 +138,7 @@ export default {
     'Exporting CSV': 'CSV 내보내기',
     'Could not export CSV': 'CSV를 내보낼 수 없습니다',
     '4 (Low)': '4 (낮음)',
-    '3 (Normal)': '3 (보통)',
+    '3 (Medium)': '3 (보통)',
     '2 (High)': '2 (높음)',
     '1 (Urgent)': '1 (긴급)',
     'Saved for later': '임시 저장했습니다',
@@ -536,7 +536,7 @@ export default {
     STANDARD: 'STANDARD',
     PREMIUM: 'PREMIUM',
     '4 (Low) - 2 business days': '4 (낮음)-영업일 기준 2 일',
-    '3 (Normal) - 1 business day': '3 (중간)-영업일 기준 1 일',
+    '3 (Medium) - 1 business day': '3 (중간)-영업일 기준 1 일',
     '2 (High) - 4 business hours': '2 (높음) - 4 시간 (영업 시간)',
     '1 (Urgent) - 1 business hour': '1 (긴급) - 1 시간 (영업 시간)',
     'Loading...': '로드 중 ...',

package/lib/esm/i18n/template-pt.d.ts

@@ -137,7 +137,7 @@ declare const _default: {
     'Exporting CSV': string;
     'Could not export CSV': string;
     '4 (Low)': string;
-    '3 (Normal)': string;
+    '3 (Medium)': string;
     '2 (High)': string;
     '1 (Urgent)': string;
     'Saved for later': string;
@@ -534,7 +534,7 @@ declare const _default: {
     STANDARD: string;
     PREMIUM: string;
     '4 (Low) - 2 business days': string;
-    '3 (Normal) - 1 business day': string;
+    '3 (Medium) - 1 business day': string;
     '2 (High) - 4 business hours': string;
     '1 (Urgent) - 1 business hour': string;
     'Loading...': string;

package/lib/esm/i18n/template-pt.js

@@ -137,7 +137,7 @@ export default {
     'Exporting CSV': 'Exportando CSV',
     'Could not export CSV': 'Não foi possível exportar CSV',
     '4 (Low)': '4 (Baixa)',
-    '3 (Normal)': '3 (Normal)',
+    '3 (Medium)': '3 (Medium)',
     '2 (High)': '2 (Alta)',
     '1 (Urgent)': '1 (Urgente)',
     'Saved for later': 'Salvo para mais tarde',
@@ -534,7 +534,7 @@ export default {
     STANDARD: 'STANDARD',
     PREMIUM: 'PREMIUM',
     '4 (Low) - 2 business days': '4 (Baixa) - 2 dias úteis',
-    '3 (Normal) - 1 business day': '3 (Normal) - 1 dia útil',
+    '3 (Medium) - 1 business day': '3 (Medium) - 1 dia útil',
     '2 (High) - 4 business hours': '2 (Alta) - 4 horas úteis',
     '1 (Urgent) - 1 business hour': '1 (Urgente) - 1 hora útil',
     'Loading...': 'Carregando...',

package/lib/esm/i18n/template-ru.d.ts

@@ -137,7 +137,7 @@ declare const _default: {
     'Exporting CSV': string;
     'Could not export CSV': string;
     '4 (Low)': string;
-    '3 (Normal)': string;
+    '3 (Medium)': string;
     '2 (High)': string;
     '1 (Urgent)': string;
     'Saved for later': string;
@@ -534,7 +534,7 @@ declare const _default: {
     STANDARD: string;
     PREMIUM: string;
     '4 (Low) - 2 business days': string;
-    '3 (Normal) - 1 business day': string;
+    '3 (Medium) - 1 business day': string;
     '2 (High) - 4 business hours': string;
     '1 (Urgent) - 1 business hour': string;
     'Loading...': string;

package/lib/esm/i18n/template-ru.js

@@ -137,7 +137,7 @@ export default {
     'Exporting CSV': 'Экспорт CSV',
     'Could not export CSV': 'Не удалось экспортировать CSV',
     '4 (Low)': '4 (низкий)',
-    '3 (Normal)': '3 (обычный)',
+    '3 (Medium)': '3 (обычный)',
     '2 (High)': '2 (высокий)',
     '1 (Urgent)': '1 (срочный)',
     'Saved for later': 'Сохранено на будущее',
@@ -534,7 +534,7 @@ export default {
     STANDARD: 'STANDARD',
     PREMIUM: 'PREMIUM',
     '4 (Low) - 2 business days': '4 (низкий) — 2 рабочих дня',
-    '3 (Normal) - 1 business day': '3 (нормальный) — 1 рабочий день',
+    '3 (Medium) - 1 business day': '3 (нормальный) — 1 рабочий день',
     '2 (High) - 4 business hours': '2 (высокий) — 4 рабочих часа',
     '1 (Urgent) - 1 business hour': '1 (срочный) — 1 рабочий час',
     'Loading...': 'Загрузка...',

package/lib/esm/i18n/template-zh.d.ts

@@ -137,7 +137,7 @@ declare const _default: {
     'Exporting CSV': string;
     'Could not export CSV': string;
     '4 (Low)': string;
-    '3 (Normal)': string;
+    '3 (Medium)': string;
     '2 (High)': string;
     '1 (Urgent)': string;
     'Saved for later': string;
@@ -527,7 +527,7 @@ declare const _default: {
     STANDARD: string;
     PREMIUM: string;
     '4 (Low) - 2 business days': string;
-    '3 (Normal) - 1 business day': string;
+    '3 (Medium) - 1 business day': string;
     '2 (High) - 4 business hours': string;
     '1 (Urgent) - 1 business hour': string;
     'Loading...': string;

package/lib/esm/i18n/template-zh.js

@@ -137,7 +137,7 @@ export default {
     'Exporting CSV': '导出 CSV',
     'Could not export CSV': '无法导出 CSV',
     '4 (Low)': '4 (低)',
-    '3 (Normal)': '3 (正常)',
+    '3 (Medium)': '3 (正常)',
     '2 (High)': '2 (高)',
     '1 (Urgent)': '1 (紧急)',
     'Saved for later': '为以后保存',
@@ -527,7 +527,7 @@ export default {
     STANDARD: 'STANDARD',
     PREMIUM: 'PREMIUM',
     '4 (Low) - 2 business days': '4（低）- 2 个工作日',
-    '3 (Normal) - 1 business day': '3（普通）- 1 个工作日',
+    '3 (Medium) - 1 business day': '3（普通）- 1 个工作日',
     '2 (High) - 4 business hours': '2（高）- 4 个工作小时',
     '1 (Urgent) - 1 business hour': '1（紧急）- 1 个工作小时',
     'Loading...': '正在加载...',

package/lib/esm/reducers/CaseConstNTypes.d.ts

@@ -61,7 +61,7 @@ export declare const enum SupportLevelsInternal {
 export declare const enum SeverityLevelsInternal {
     SEV_1 = "1 (Urgent)",
     SEV_2 = "2 (High)",
-    SEV_3 = "3 (Normal)",
+    SEV_3 = "3 (Medium)",
     SEV_4 = "4 (Low)"
 }
 export declare const SupportLevelDisplay: {
@@ -83,7 +83,7 @@ export declare const ITRForSLASeverity: {
             initial: string;
             ongoing: string;
         };
-        "3 (Normal)": {
+        "3 (Medium)": {
             initial: string;
             ongoing: string;
         };
@@ -101,7 +101,7 @@ export declare const ITRForSLASeverity: {
             initial: string;
             ongoing: string;
         };
-        "3 (Normal)": {
+        "3 (Medium)": {
             initial: string;
             ongoing: string;
         };
@@ -119,7 +119,7 @@ export declare const ITRForSLASeverity: {
             initial: string;
             ongoing: string;
         };
-        "3 (Normal)": {
+        "3 (Medium)": {
             initial: string;
             ongoing: string;
         };
@@ -132,13 +132,13 @@ export declare const ITRForSLASeverity: {
 export declare const SeverityDescription: {
     "1 (Urgent)": string;
     "2 (High)": string;
-    "3 (Normal)": string;
+    "3 (Medium)": string;
     "4 (Low)": string;
 };
 export declare const SeverityDescriptionDetails: {
     "1 (Urgent)": string;
     "2 (High)": string;
-    "3 (Normal)": string;
+    "3 (Medium)": string;
     "4 (Low)": string;
 };
 export declare const LargeDescriptionErrorMessage = "Cumulative case description cannot be more than {{limit}} characters";
@@ -198,6 +198,7 @@ export interface ICaseDetailsState {
     contactInfo24x7?: string;
     contactName?: string;
     contactPhone?: string | null;
+    suppliedPhone?: string | null;
     contactId?: string;
     contactSSOName?: string;
     createdById?: string;

package/lib/esm/reducers/CaseConstNTypes.d.ts.map

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package/lib/esm/reducers/CaseConstNTypes.js

@@ -74,33 +74,33 @@ export const ITRForSLASeverity = {
     ["selfSupport" /* SupportLevelsInternal.SELF_SUPPORT */]: {
         ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: { initial: '', ongoing: '' },
         ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: { initial: '', ongoing: '' },
-        ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '', ongoing: '' },
+        ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '', ongoing: '' },
         ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: { initial: '', ongoing: '' },
     },
     ["standard" /* SupportLevelsInternal.STANDARD */]: {
         ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: { initial: '1 business hour', ongoing: '1 business hour' },
         ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: { initial: '4 business hours', ongoing: '4 business hours' },
-        ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '1 business day', ongoing: '1 business day' },
+        ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '1 business day', ongoing: '1 business day' },
         ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: { initial: '2 business days', ongoing: '2 business days' },
     },
     ["premium" /* SupportLevelsInternal.PREMIUM */]: {
         ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: { initial: '1 hour', ongoing: '1 hour or as agreed' },
         ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: { initial: '2 hours', ongoing: '4 hours or as agreed' },
-        ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '4 business hours', ongoing: '8 business hours or as agreed' },
+        ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: { initial: '4 business hours', ongoing: '8 business hours or as agreed' },
         ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: { initial: '8 business hours', ongoing: '2 business days or as agreed' },
     },
 };
 export const SeverityDescription = {
     ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: 'Severe impact to critical systems',
     ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: 'Critical systems have been significantly degraded',
-    ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: 'Partial, non-critical loss of usage',
+    ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: 'Partial, non-critical loss of usage',
     ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: 'A non-urgent query regarding a Red Hat Product or service.',
 };
 //updated description details
 export const SeverityDescriptionDetails = {
     ["1 (Urgent)" /* SeverityLevelsInternal.SEV_1 */]: 'An issue with a Red Hat Product or Service that is<strong> actively causing serious interruptions to your business critical operations.</strong> This is an issue requiring immediate attention as there is a significant risk to your business.',
     ["2 (High)" /* SeverityLevelsInternal.SEV_2 */]: 'An issue with a Red Hat Product or Service that is <strong> partially functional </strong>(such as degradation of a service but the service is still available) and actively impacting your business operations. This is an issue on a business critical system requiring accelerated attention.',
-    ["3 (Normal)" /* SeverityLevelsInternal.SEV_3 */]: 'An issue with a Red Hat Product or Service that is <strong> currently functioning as expected </strong> but you either (1) recently experienced a degradation that you are monitoring or seeking a root cause for or (2) you are seeing indicators of a potential loss of functionality to a business critical system.',
+    ["3 (Medium)" /* SeverityLevelsInternal.SEV_3 */]: 'An issue with a Red Hat Product or Service that is <strong> currently functioning as expected </strong> but you either (1) recently experienced a degradation that you are monitoring or seeking a root cause for or (2) you are seeing indicators of a potential loss of functionality to a business critical system.',
     ["4 (Low)" /* SeverityLevelsInternal.SEV_4 */]: 'Typically, a query that does not involve any interruption to your business critical operations. ',
 };
 export const LargeDescriptionErrorMessage = 'Cumulative case description cannot be more than {{limit}} characters';

package/lib/esm/reducers/CaseDetailsPageReducer.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseDetailsPageReducer.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseDetailsPageReducer.ts"],"names":[],"mappings":"AAGA,OAAO,EAAE,gBAAgB,EAAE,MAAM,oDAAoD,CAAC;AACtF,OAAO,EAAE,WAAW,EAAE,MAAM,2CAA2C,CAAC;AACxE,OAAO,EAAE,eAAe,EAAE,MAAM,2CAA2C,CAAC;AAC5E,OAAO,EAAE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AACxE,OAAO,EACH,iBAAiB,EAKpB,MAAM,mBAAmB,CAAC;AAI3B,KAAK,WAAW,GAAG,OAAO,CAAC,oBAAoB,EAAE,cAAc,CAAC,CAAC;AACjE,MAAM,MAAM,8BAA8B,GAAG,CAAC,KAAK,EAAE,WAAW,KAAK,IAAI,CAAC;AAE1E,oBAAY,oBAAoB;IAC5B,WAAW,gBAAgB;CAC9B;AAED,MAAM,WAAW,cAAc;IAC3B,kBAAkB,EAAE,mBAAmB,CAAC,OAAO,CAAC,gBAAgB,EAAE,CAAC,CAAC,CAAC;IACrE,mBAAmB,EAAE,mBAAmB,CAAC,OAAO,CAAC,WAAW,EAAE,CAAC,CAAC,CAAC;IAGjE,0BAA0B,EAAE,mBAAmB,CAAC,OAAO,CAAC,OAAO,EAAE,CAAC,CAAC,CAAC;IACpE,eAAe,EAAE,mBAAmB,CAAC,eAAe,EAAE,CAAC,CAAC;CAC3D;AAED,eAAO,MAAM,2BAA2B,EAAE,cAOzC,CAAC;AAEF,eAAO,MAAM,sBAAsB,GAAI,OAAO,cAAc,EAAE,QAAQ,WAAW,KAAG,GASnF,CAAC;AAEF,eAAO,MAAM,gBAAgB,GACzB,UAAU,8BAA8B,EACxC,YAAY,MAAM,EAClB,cAAc,iBAAiB,EAC/B,mBAAmB,MAAM,kBA+B5B,CAAC;AAEF,eAAO,MAAM,cAAc,GAAU,UAAU,8BAA8B,EAAE,YAAY,MAAM,kBAoBhG,CAAC;AAsBF,eAAO,MAAM,qBAAqB,GAAU,WAAW,8BAA8B,EAAE,aAAa,MAAM,kBAEzG,CAAC;AAEF,eAAO,MAAM,oBAAoB,GAC7B,UAAU,8BAA8B,EACxC,UAAU,MAAM,EAChB,cAAc;IAAE,KAAK,EAAE,CAAC,OAAO,EAAE,GAAG,KAAK,OAAO,CAAC,GAAG,CAAC,CAAA;CAAE,EACvD,oBAAiB,kBAqCpB,CAAC"}

package/lib/esm/reducers/CaseDetailsPageReducer.js

@@ -8,7 +8,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
     });
 };
 import { publicApi } from '@cee-eng/hydrajs';
-import { fetchCaseAttachmentsViaGraphQL, fetchCaseDetailsByCaseNumber, getApiResourceObject, } from '@rh-support/utils';
+import { buildAccessRestrictionExclusionFilter, fetchCaseAttachmentsViaGraphQL, fetchCaseDetailsByCaseNumber, getApiResourceObject, } from '@rh-support/utils';
 import { GET_ESCALATION_DETAILS } from '../graphql';
 export var CaseDetailsConstants;
 (function (CaseDetailsConstants) {
@@ -112,7 +112,11 @@ export const fetchCaseEscalations = (dispatch_1, parentId_1, apolloClient_1, ...
             });
         const { data } = yield apolloClient.query({
             query: GET_ESCALATION_DETAILS,
-            variables: { where: { ParentId: { eq: parentId } } },
+            variables: {
+                where: {
+                    and: [{ ParentId: { eq: parentId } }, buildAccessRestrictionExclusionFilter()],
+                },
+            },
         });
         const edges = (_d = (_c = (_b = (_a = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.RedHatSupportCase) === null || _c === void 0 ? void 0 : _c.edges) !== null && _d !== void 0 ? _d : [];
         const caseEscalations = edges.map(({ node }) => {

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@rh-support/troubleshoot",
-    "version": "2.6.309",
+    "version": "2.6.310",
     "publishConfig": {
         "access": "public",
         "registry": "https://registry.npmjs.org"
@@ -52,11 +52,11 @@
         "@progress/kendo-licensing": "1.3.5",
         "@progress/kendo-react-pdf": "^5.16.0",
         "@redux-devtools/extension": "^3.3.0",
-        "@rh-support/components": "2.5.190",
-        "@rh-support/react-context": "2.5.284",
+        "@rh-support/components": "2.5.191",
+        "@rh-support/react-context": "2.5.285",
         "@rh-support/types": "2.0.26",
-        "@rh-support/user-permissions": "2.5.136",
-        "@rh-support/utils": "2.5.118",
+        "@rh-support/user-permissions": "2.5.137",
+        "@rh-support/utils": "2.5.119",
         "@types/react-redux": "^7.1.33",
         "@types/redux": "^3.6.0",
         "date-fns": "3.6.0",
@@ -126,5 +126,5 @@
         "defaults and supports es6-module",
         "maintained node versions"
     ],
-    "gitHead": "9017d17207b6357a27edbab889de8f10696e745b"
+    "gitHead": "e737fe04f1e771923e483cd65f7d6f6f87b53356"
 }