@rh-support/troubleshoot 2.6.308 → 2.6.310

package/lib/esm/components/CaseEditView/CaseDetailsAside.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseDetailsAside.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsAside.tsx"],"names":[],"mappings":"AAkBA,OAAO,KAA2D,MAAM,OAAO,CAAC;AAahF,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBA2Z7C"}
+{"version":3,"file":"CaseDetailsAside.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsAside.tsx"],"names":[],"mappings":"AAsBA,OAAO,KAA2D,MAAM,OAAO,CAAC;AAahF,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBAma7C"}

package/lib/esm/components/CaseEditView/CaseDetailsAside.js

@@ -17,7 +17,7 @@ import TrendUpIcon from '@patternfly/react-icons/dist/js/icons/trend-up-icon';
 import { ErrorBoundary, ToastNotification, useBreakpoint, useForceUpdate } from '@rh-support/components';
 import { GlobalMetadataDispatchContext, toggleViewAsCustomerFlag, useGlobalStateContext, useUserPreferences, } from '@rh-support/react-context';
 import { ability, CaseDetailsFields, resourceActions, resources } from '@rh-support/user-permissions';
-import { isSpecialSupportOfferingEnabled, scrollIntoView } from '@rh-support/utils';
+import { buildAccessRestrictionExclusionFilter, isSpecialSupportOfferingEnabled, scrollIntoView, } from '@rh-support/utils';
 import isEmpty from 'lodash/isEmpty';
 import isEqual from 'lodash/isEqual';
 import React, { useContext, useEffect, useMemo, useRef, useState } from 'react';
@@ -51,11 +51,19 @@ export function CaseDetailsAside(props) {
     const { recommendationState: { isLoadingRecommendations, allDocs }, } = useRecommendationStateContext();
     const { caseNumber } = props;
     const { data: parentData, loading: isLoadingParentId } = useQuery(GET_PARENT_ID, {
-        variables: { where: { CaseNumber: { eq: caseNumber } } },
+        variables: {
+            where: {
+                and: [{ CaseNumber: { eq: caseNumber } }, buildAccessRestrictionExclusionFilter()],
+            },
+        },
     });
     const parentId = (_f = (_e = (_d = (_c = (_b = (_a = parentData === null || parentData === void 0 ? void 0 : parentData.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.RedHatSupportCase) === null || _c === void 0 ? void 0 : _c.edges) === null || _d === void 0 ? void 0 : _d[0]) === null || _e === void 0 ? void 0 : _e.node) === null || _f === void 0 ? void 0 : _f.Id;
     const { loading: isLoadingEscalations } = useQuery(GET_ESCALATION_DETAILS, {
-        variables: { where: { ParentId: { eq: parentId } } },
+        variables: {
+            where: {
+                and: [{ ParentId: { eq: parentId } }, buildAccessRestrictionExclusionFilter()],
+            },
+        },
         skip: !parentId,
     });
     const isEscalationsFetching = isLoadingParentId || isLoadingEscalations;

package/lib/esm/components/CaseEditView/CaseDetailsErrorMessage.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseDetailsErrorMessage.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsErrorMessage.tsx"],"names":[],"mappings":"AAEA,OAAO,EAAE,SAAS,EAAE,MAAM,0BAA0B,CAAC;AAErD,OAAO,KAAqB,MAAM,OAAO,CAAC;AAG1C,UAAU,MAAM;IACZ,OAAO,EAAE,OAAO,CAAC;IACjB,YAAY,EAAE,SAAS,CAAC;IACxB,WAAW,EAAE,OAAO,CAAC;IACrB,aAAa,EAAE,OAAO,CAAC;IACvB,UAAU,EAAE,MAAM,CAAC;IACnB,aAAa,CAAC,EAAE,OAAO,CAAC;CAC3B;AAID,wBAAgB,uBAAuB,CAAC,KAAK,EAAE,MAAM,qBA6EpD"}
+{"version":3,"file":"CaseDetailsErrorMessage.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsErrorMessage.tsx"],"names":[],"mappings":"AAEA,OAAO,EAAE,SAAS,EAAE,MAAM,0BAA0B,CAAC;AAErD,OAAO,KAAqB,MAAM,OAAO,CAAC;AAG1C,UAAU,MAAM;IACZ,OAAO,EAAE,OAAO,CAAC;IACjB,YAAY,EAAE,SAAS,CAAC;IACxB,WAAW,EAAE,OAAO,CAAC;IACrB,aAAa,EAAE,OAAO,CAAC;IACvB,UAAU,EAAE,MAAM,CAAC;IACnB,aAAa,CAAC,EAAE,OAAO,CAAC;CAC3B;AAID,wBAAgB,uBAAuB,CAAC,KAAK,EAAE,MAAM,qBA4FpD"}

package/lib/esm/components/CaseEditView/CaseDetailsErrorMessage.js

@@ -1,6 +1,6 @@
 import { AlertMessage, AlertType, errorMessageTitle, formattedApiErrorMessage } from '@rh-support/components';
 import { GlobalMetadataStateContext } from '@rh-support/react-context';
-import { getSFDCSecureSupportCaseLink } from '@rh-support/utils';
+import { CSS_ACCESS_RESTRICTION_ERROR_DETAIL, CSS_PORTAL_URL, getSFDCSecureSupportCaseLink } from '@rh-support/utils';
 import React, { useContext } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
 // Here we need to use 'detailMessage' from case API if user is not authorized to see case details
@@ -11,11 +11,13 @@ export function CaseDetailsErrorMessage(props) {
     // Initialize Default Props Below
     const { isInlineError = false, canReadCase, canManageCase, caseNumber, errorDetails } = props;
     const invalidCaseGroupErrorTitle = t('This case can only be viewed by a specific group');
+    const cssAccessRestrictionErrorTitle = t('This case is only available in Confirmed Sovereign Support');
     /* There can be two condition for HTTP 403 error
         1. Account mismatch.
         2. Invalid case group
     */
     const isCaseGroupError = (errorDetails === null || errorDetails === void 0 ? void 0 : errorDetails['detailMessage']) === INVALID_CASE_GROUP_API_ERROR_DEFAULT_MESSAGE;
+    const isCssAccessRestrictionError = (errorDetails === null || errorDetails === void 0 ? void 0 : errorDetails['detailMessage']) === CSS_ACCESS_RESTRICTION_ERROR_DETAIL;
     const getErrorMessage = () => {
         const { status, message = '' } = errorDetails || {};
         const customDefaultErrorMessage403 = isCaseGroupError
@@ -23,7 +25,14 @@ export function CaseDetailsErrorMessage(props) {
             : t('You are not authorized to see this case.');
         const errorMessage404 = t("Case number doesn't exist");
         let errorMessage403;
-        if (!canReadCase) {
+        if (isCssAccessRestrictionError) {
+            errorMessage403 = (React.createElement(React.Fragment, null,
+                "Open this case in the",
+                ' ',
+                React.createElement("a", { href: CSS_PORTAL_URL, "data-tracking-id": "css-access-restriction-portal-redirect" }, "Confirmed Sovereign Support portal"),
+                "."));
+        }
+        else if (!canReadCase) {
             errorMessage403 = customDefaultErrorMessage403;
         }
         else if (loggedInUserRights.data.isInternal() &&
@@ -48,8 +57,10 @@ export function CaseDetailsErrorMessage(props) {
     };
     return (React.createElement(AlertMessage, { variant: AlertType.DANGER, className: "pf-v6-u-mb-lg", show: true, 
         // Here customizing title of alert based on case group error.
-        title: errorMessageTitle(errorDetails, Object.assign({}, (isCaseGroupError && {
+        title: errorMessageTitle(errorDetails, Object.assign(Object.assign({}, (isCaseGroupError && {
             '403': { title: invalidCaseGroupErrorTitle },
+        })), (isCssAccessRestrictionError && {
+            '403': { title: cssAccessRestrictionErrorTitle },
         })), canManageCase), isInline: isInlineError },
         React.createElement(Trans, null, getErrorMessage())));
 }

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseDetailsManagement.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseDetailsManagement.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseDetailsManagement.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAG5D,OAAO,KAA+B,MAAM,OAAO,CAAC;AACpD,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAkBvD,UAAU,MAAO,SAAQ,gBAAgB;IACrC,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,mBAAmB,CAAC;IAChC,MAAM,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;CAClD;AAED,MAAM,CAAC,OAAO,UAAU,qBAAqB,CAAC,KAAK,EAAE,MAAM,qBAmE1D"}
+{"version":3,"file":"CaseDetailsManagement.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDetails/CaseDetailsManagement.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAG5D,OAAO,KAA+B,MAAM,OAAO,CAAC;AACpD,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAmBvD,UAAU,MAAO,SAAQ,gBAAgB;IACrC,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,mBAAmB,CAAC;IAChC,MAAM,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;CAClD;AAED,MAAM,CAAC,OAAO,UAAU,qBAAqB,CAAC,KAAK,EAAE,MAAM,qBA0E1D"}

package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseDetailsManagement.js

@@ -5,6 +5,7 @@ import React, { useContext, useState } from 'react';
 import { useCaseSelector } from '../../../../context/CaseContext';
 import { OwnerSelector } from '../../../AccountInfo/OwnerSelector';
 import CaseGroup from '../../../CaseInformation/CaseGroup';
+import CaseLabels from '../../../CaseInformation/CaseLabels';
 import Fts from '../../../CaseInformation/Fts';
 // import { Cep } from '../../../CaseManagement/Cep';
 // import { RHAssociatesSelector } from '../../../CaseManagement/RHAssociatesSelector';
@@ -45,7 +46,11 @@ export default function CaseDetailsManagement(props) {
                 React.createElement(CaseContactPhoneNumberAlert, { isConfirm: true }),
                 canSeeInternalStatus && React.createElement(CaseInternalStatus, null),
                 canSeeSBRGroups && React.createElement(CaseSbrGroups, null),
-                React.createElement(CaseGroup, null),
+                React.createElement(Flex, { direction: { default: 'column', lg: 'row' } },
+                    React.createElement(FlexItem, { flex: { default: 'flex_1' } },
+                        React.createElement(CaseGroup, null)),
+                    React.createElement(FlexItem, { flex: { default: 'flex_1' } },
+                        React.createElement(CaseLabels, null))),
                 React.createElement(CaseReferenceNumber, null),
                 React.createElement(Fts, { inlineEditable: true }),
                 React.createElement(SFDCUrl, null),

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/CaseComments.js

@@ -182,7 +182,7 @@ const CaseComments = React.forwardRef((props, ref) => {
             .replace(/<\/?ul>/gi, ''));
     }
     const commentMarkdown = (markdown) => {
-        let htmlString = parseCommentMarkdown(markdown, { showButtonForAttachmentLink: true, disableImagePreview: isExportingPDF }, 
+        let htmlString = parseCommentMarkdown(markdown, { showButtonForAttachmentLink: true, disableImagePreview: isExportingPDF, encodeHTMLEntities: false }, 
         // @ts-ignore
         { openLinksInNewTab: true, gfm: true, breaks: true });
         if (isExportingPDF) {

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/PostComment.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"PostComment.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDiscussion/PostComment.tsx"],"names":[],"mappings":"AAaA,OAAO,KAA+D,MAAM,OAAO,CAAC;AAMpF,OAAO,EAAE,WAAW,EAAE,MAAM,+CAA+C,CAAC;AAmB5E,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,cAAc,CAAC,EAAE,MAAM,OAAO,CAAC,IAAI,CAAC,CAAC;IACrC,iBAAiB,CAAC,EAAE,MAAM,IAAI,CAAC;IAC/B,kBAAkB,CAAC,EAAE,CAAC,IAAI,EAAE,MAAM,KAAK,IAAI,CAAC;IAC5C,cAAc,CAAC,EAAE,MAAM,IAAI,CAAC;IAC5B;;;;;OAKG;IACH,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B,cAAc,EAAE,WAAW,EAAE,CAAC;CACjC;AAED,wBAAgB,WAAW,CAAC,KAAK,EAAE,MAAM,qBAucxC"}
+{"version":3,"file":"PostComment.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/CaseDiscussion/PostComment.tsx"],"names":[],"mappings":"AAaA,OAAO,KAA+D,MAAM,OAAO,CAAC;AAMpF,OAAO,EAAE,WAAW,EAAE,MAAM,+CAA+C,CAAC;AAmB5E,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,cAAc,CAAC,EAAE,MAAM,OAAO,CAAC,IAAI,CAAC,CAAC;IACrC,iBAAiB,CAAC,EAAE,MAAM,IAAI,CAAC;IAC/B,kBAAkB,CAAC,EAAE,CAAC,IAAI,EAAE,MAAM,KAAK,IAAI,CAAC;IAC5C,cAAc,CAAC,EAAE,MAAM,IAAI,CAAC;IAC5B;;;;;OAKG;IACH,eAAe,CAAC,EAAE,OAAO,CAAC;IAC1B,cAAc,EAAE,WAAW,EAAE,CAAC;CACjC;AAED,wBAAgB,WAAW,CAAC,KAAK,EAAE,MAAM,qBAscxC"}

package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/PostComment.js

@@ -288,11 +288,10 @@ export function PostComment(props) {
         let parsedPassedReply = getReplyText(passedReply !== null && passedReply !== void 0 ? passedReply : '', (_a = props.commentCreator) !== null && _a !== void 0 ? _a : '');
         return (parsedPassedReply === null || parsedPassedReply === void 0 ? void 0 : parsedPassedReply.trim()) === (commentText === null || commentText === void 0 ? void 0 : commentText.trim());
     };
+    // Submit stays independent of attachment upload so comments can be posted mid-upload (PCM-15915).
     const isSubmitDisabled = isReplyDisabled() ||
         isCommentEmpty ||
         isPostCommentDisabled ||
-        isUploadingAttachments ||
-        hasQueuedUploads ||
         (isConfirmedStateSideSupport && !cssCommentAgreed);
     return (React.createElement("div", { className: `pf-v6-u-mb-md ${isExportingPDF ? 'hide-in-pdf' : ''}`, ref: componentRef },
         React.createElement(Alert, { className: "pf-v6-u-mb-md pf-v6-u-font-size-sm", isInline: true, isPlain: true, variant: AlertVariant.info, title: React.createElement(Trans, { i18nKey: "markdownNotSupportedCommentWarning" },

package/lib/esm/components/CaseInformation/CaseLabels.d.ts

@@ -0,0 +1,3 @@
+import React from 'react';
+export default function CaseLabels(): React.JSX.Element;
+//# sourceMappingURL=CaseLabels.d.ts.map

package/lib/esm/components/CaseInformation/CaseLabels.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"CaseLabels.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseInformation/CaseLabels.tsx"],"names":[],"mappings":"AAaA,OAAO,KAAoC,MAAM,OAAO,CAAC;AAUzD,MAAM,CAAC,OAAO,UAAU,UAAU,sBA6KjC"}

package/lib/esm/components/CaseInformation/CaseLabels.js

@@ -0,0 +1,98 @@
+var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, generator) {
+    function adopt(value) { return value instanceof P ? value : new P(function (resolve) { resolve(value); }); }
+    return new (P || (P = Promise))(function (resolve, reject) {
+        function fulfilled(value) { try { step(generator.next(value)); } catch (e) { reject(e); } }
+        function rejected(value) { try { step(generator["throw"](value)); } catch (e) { reject(e); } }
+        function step(result) { result.done ? resolve(result.value) : adopt(result.value).then(fulfilled, rejected); }
+        step((generator = generator.apply(thisArg, _arguments || [])).next());
+    });
+};
+import { Label, MenuToggle, Select, SelectList, SelectOption, Spinner, } from '@patternfly/react-core';
+import { ToastNotification } from '@rh-support/components';
+import { GlobalMetadataStateContext, useCanEditCase } from '@rh-support/react-context';
+import isEqual from 'lodash/isEqual';
+import React, { useContext, useState } from 'react';
+import { Trans, useTranslation } from 'react-i18next';
+import { useCaseSelector } from '../../context/CaseContext';
+import { useCaseLabelLinks } from '../../hooks/useCaseLabelLinkMutations';
+const NUM_VISIBLE_LABELS = 3;
+export default function CaseLabels() {
+    const { t } = useTranslation();
+    const canEditCase = useCanEditCase();
+    const { globalMetadataState: { loggedInUser }, } = useContext(GlobalMetadataStateContext);
+    const isOrgAdmin = loggedInUser.data.isOrgAdmin;
+    const { caseId, salesforceAccountId } = useCaseSelector((state) => {
+        var _a, _b;
+        return ({
+            caseId: state.caseDetails.id,
+            salesforceAccountId: (_b = (_a = state.selectedAccountDetails) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.salesforceAccountId,
+        });
+    }, isEqual);
+    const { availableLabels, assignedLinks, selectedLabelIds, loading, mutating, setAssignedLinks, createLink, deleteLink, } = useCaseLabelLinks(salesforceAccountId, caseId);
+    const [isOpen, setIsOpen] = useState(false);
+    const handleSelect = (_event, labelId) => __awaiter(this, void 0, void 0, function* () {
+        if (!labelId || typeof labelId !== 'string')
+            return;
+        if (canEditCase.alert())
+            return;
+        const existingLink = assignedLinks.find((link) => link.labelId === labelId);
+        try {
+            if (existingLink) {
+                yield deleteLink(existingLink.linkId);
+                setAssignedLinks((prev) => prev.filter((link) => link.linkId !== existingLink.linkId));
+                ToastNotification.addSuccessMessage(t('Label has been removed'));
+            }
+            else {
+                const newId = yield createLink(caseId, labelId);
+                if (newId) {
+                    setAssignedLinks((prev) => [...prev, { linkId: newId, labelId }]);
+                }
+                ToastNotification.addSuccessMessage(t('Label has been added'));
+            }
+        }
+        catch (_a) {
+            ToastNotification.addDangerMessage(t('Failed to update labels'));
+        }
+    });
+    const handleChipRemove = (labelId) => __awaiter(this, void 0, void 0, function* () {
+        if (canEditCase.alert())
+            return;
+        const link = assignedLinks.find((l) => l.labelId === labelId);
+        if (!link)
+            return;
+        try {
+            yield deleteLink(link.linkId);
+            setAssignedLinks((prev) => prev.filter((l) => l.linkId !== link.linkId));
+            ToastNotification.addSuccessMessage(t('Label has been removed'));
+        }
+        catch (_a) {
+            ToastNotification.addDangerMessage(t('Failed to remove label'));
+        }
+    });
+    const selectedLabels = availableLabels.filter((l) => selectedLabelIds.includes(l.id));
+    const haltEvent = (e) => e.stopPropagation();
+    const toggle = (toggleRef) => (React.createElement(MenuToggle, { ref: toggleRef, onClick: () => setIsOpen((prev) => !prev), isExpanded: isOpen, isDisabled: loading || mutating || !caseId || (!isOrgAdmin && availableLabels.length === 0), isFullWidth: true, style: { height: '36px' } }, loading || mutating ? (React.createElement(Spinner, { size: "md" })) : selectedLabels.length > 0 ? (React.createElement("span", { style: { display: 'flex', gap: '8px', alignItems: 'center', flexWrap: 'nowrap' } },
+        selectedLabels.slice(0, NUM_VISIBLE_LABELS).map((label) => (React.createElement(Label, { key: label.id, variant: "outline", onClose: () => handleChipRemove(label.id), closeBtnAriaLabel: t('Remove label {{name}}', { name: label.name }), onClick: haltEvent }, label.name))),
+        selectedLabels.length > NUM_VISIBLE_LABELS && (React.createElement("span", { style: {
+                color: 'var(--pf-t--global--text--color--link--default)',
+                fontSize: '12px',
+                whiteSpace: 'nowrap',
+                cursor: 'pointer',
+            } }, t('{{count}} more', { count: selectedLabels.length - NUM_VISIBLE_LABELS }))))) : availableLabels.length === 0 ? (t('No label assigned')) : (t('Select labels'))));
+    if (!caseId)
+        return null;
+    return (React.createElement("div", { className: "form-group" },
+        React.createElement("label", { htmlFor: "case-labels" },
+            React.createElement(Trans, null, "Labels")),
+        React.createElement(Select, { id: "case-labels", "data-tracking-id": "case-labels", role: "menu", isOpen: isOpen, onSelect: handleSelect, onOpenChange: () => setIsOpen(false), toggle: toggle, shouldFocusFirstItemOnOpen: false, isScrollable: true, popperProps: { direction: 'down', enableFlip: false } },
+            React.createElement(SelectList, { id: "case-labels-listbox" }, availableLabels.map((label) => (React.createElement(SelectOption, { key: label.id, value: label.id, hasCheckbox: true, isSelected: selectedLabelIds.includes(label.id) }, label.name))))),
+        !loading && availableLabels.length === 0 && (React.createElement("p", { className: "form-instructions" }, isOrgAdmin ? (React.createElement(Trans, null,
+            React.createElement("strong", null, "No labels available:"),
+            " You haven't created any labels yet.",
+            ' ',
+            React.createElement("a", { href: "/support/cases/#/manage/case-labels", style: { textDecoration: 'none' }, onClick: () => window.scrollTo(0, 0) }, "Create a label"),
+            ' ',
+            "to start organizing your cases.")) : (React.createElement(Trans, null,
+            React.createElement("strong", null, "No labels available:"),
+            " Your organization admin hasn't created any labels yet. Contact them to add labels before you can select one."))))));
+}

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAmCA,OAAO,KAAmE,MAAM,OAAO,CAAC;AAWxF,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAykBxD"}
+{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAoCA,OAAO,KAAmE,MAAM,OAAO,CAAC;AAgBxF,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAwpBxD"}

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.js

@@ -7,12 +7,22 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
+var __rest = (this && this.__rest) || function (s, e) {
+    var t = {};
+    for (var p in s) if (Object.prototype.hasOwnProperty.call(s, p) && e.indexOf(p) < 0)
+        t[p] = s[p];
+    if (s != null && typeof Object.getOwnPropertySymbols === "function")
+        for (var i = 0, p = Object.getOwnPropertySymbols(s); i < p.length; i++) {
+            if (e.indexOf(p[i]) < 0 && Object.prototype.propertyIsEnumerable.call(s, p[i]))
+                t[p[i]] = s[p[i]];
+        }
+    return t;
+};
 import { useApolloClient } from '@apollo/client/react';
-import { publicApi } from '@cee-eng/hydrajs';
 import { Button, Dropdown, DropdownItem, DropdownList, Flex, FlexItem, MenuToggle, Modal, ModalBody, ModalFooter, ModalHeader, Spinner, TextArea, } from '@patternfly/react-core';
-import { ToastNotification, useFetch } from '@rh-support/components';
+import { ToastNotification } from '@rh-support/components';
 import { GlobalMetadataStateContext, useCanEditCase } from '@rh-support/react-context';
-import { autoEnableFtsOnCaseViewEditPage, isFtsEditableOnEditPage, isSev1, PreviousCaseTypes, severitySort, showFtsOnCreateCasePage, } from '@rh-support/utils';
+import { autoEnableFtsOnCaseViewEditPage, isPremiumEntitlement, isSev1, isSev2, PreviousCaseTypes, severitySort, showFtsOnCaseViewEditPage, showFtsOnCreateCasePage, } from '@rh-support/utils';
 import { isUndefined } from 'lodash';
 import find from 'lodash/find';
 import includes from 'lodash/includes';
@@ -22,11 +32,11 @@ import map from 'lodash/map';
 import React, { useContext, useEffect, useReducer, useRef, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
-import { GET_CASE_COMMENTS } from '../../hooks/useCaseComments';
 import { useCaseUpdateErrorMessage } from '../../hooks/useCaseUpdateErrorMessage';
 import { getNewSeverityStringDef, getSeverityDescription } from '../../reducers/CaseHelpers';
 import { caseOverviewReducer, initialCaseViewState, setSeverityUpdating } from '../../reducers/CaseOverviewReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, setCaseState, updateCaseDetails } from '../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, setCaseState, updateCaseDetails, updateCaseDetailsGraphQL, } from '../../reducers/CaseReducer';
+import { usePostComment } from '../shared/usePostComment';
 export default function UpdateSeverityModal(props) {
     const { show, onClose, isDisabled, isFetching } = props;
     const { t } = useTranslation();
@@ -40,9 +50,6 @@ export default function UpdateSeverityModal(props) {
     const [isSeverityInValid, setIsSeverityInValid] = useState(false);
     const [seviritiesOptions, setSeveritiesOptions] = useState([]);
     const client = useApolloClient();
-    const { request: postCommentRequest, isFetching: isPostingComment } = useFetch(publicApi.kase.postComment, {
-        propgateErrors: true,
-    });
     const { globalMetadataState: { allCaseSeverities, allProducts, loggedInUserRights }, } = useContext(GlobalMetadataStateContext);
     const caseState = useCaseSelector((state) => ({
         caseDetails: {
@@ -58,19 +65,51 @@ export default function UpdateSeverityModal(props) {
             phoneCountryCode: state.caseDetails.phoneCountryCode,
             phoneAreaCodePrefixLineNumber: state.caseDetails.phoneAreaCodePrefixLineNumber || '',
         },
+        existingCaseDetails: state.caseDetails,
         isCaseUpdating: state.isCaseUpdating,
         versionsDetails: state.versionsDetails,
         ownersEntitlements: state.ownersEntitlements,
         ftsContactSameAsOwner: state.ftsContactSameAsOwner,
     }), isEqual);
-    const { caseDetails, isCaseUpdating, ownersEntitlements, versionsDetails, ftsContactSameAsOwner } = caseState;
+    const { postComment, isPostingComment } = usePostComment({
+        caseNumber: caseState.caseDetails.caseNumber,
+    });
+    const { caseDetails, existingCaseDetails, isCaseUpdating, ownersEntitlements, versionsDetails, ftsContactSameAsOwner, } = caseState;
     const { entitlementSla, fts, contactInfo24x7, caseType, phoneAreaCodePrefixLineNumber, phoneCountryCode } = caseDetails;
     const isIdea = caseType === PreviousCaseTypes.FEATURE_ENHANCEMENT;
+    /** GraphQL-only severity/status update. FTS stays on Hydra and must not share this path — a Hydra failure used to roll severity back. */
+    const updateSeverityViaGraphQL = (severityPayload) => __awaiter(this, void 0, void 0, function* () {
+        const { severity, status } = severityPayload;
+        const graphqlUpdate = {};
+        if (severity !== undefined) {
+            graphqlUpdate.severity = severity;
+        }
+        if (status !== undefined) {
+            graphqlUpdate.status = status;
+        }
+        if (Object.keys(graphqlUpdate).length === 0) {
+            return;
+        }
+        yield updateCaseDetailsGraphQL(caseDispatch, client, caseDetails.caseNumber, graphqlUpdate, false, {
+            existingCaseDetails,
+        });
+    });
+    /** FTS / 24x7 via Hydra. Failures are surfaced but must not undo a successful GraphQL severity update. */
+    const updateFtsViaHydra = (ftsPayload) => __awaiter(this, void 0, void 0, function* () {
+        const { fts: ftsUpdate, contactInfo24x7: contactUpdate } = ftsPayload;
+        if (ftsUpdate === undefined && contactUpdate === undefined) {
+            return;
+        }
+        yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, Object.assign(Object.assign({}, (ftsUpdate !== undefined ? { fts: ftsUpdate } : {})), (contactUpdate !== undefined ? { contactInfo24x7: contactUpdate } : {})));
+    });
     const [currentSeverity, setCurrentSeverity] = useState(caseDetails.caseSeverity);
     const [localFtsContact, setLocalFtsContact] = useState(contactInfo24x7 || '');
     const [localFts, setLocalFts] = useState(isUndefined(fts) ? true : fts);
     const initialContactSameAsOwnerRef = useRef(ftsContactSameAsOwner !== null && ftsContactSameAsOwner !== void 0 ? ftsContactSameAsOwner : false);
-    const isFtsEditable = isFtsEditableOnEditPage(entitlementSla, currentSeverity);
+    const hasPremiumSla = isPremiumEntitlement(entitlementSla || '');
+    const severityForFts = String(currentSeverity !== null && currentSeverity !== void 0 ? currentSeverity : '').trim();
+    const shouldShowFts = isSev1(severityForFts) || isSev2(severityForFts);
+    const isPreviousSeveritySelected = isEqual(caseDetails.caseSeverity, currentSeverity);
     const [isOpen, setIsOpen] = useState(false);
     const onToggleClick = () => {
         setIsOpen(!isOpen);
@@ -156,14 +195,14 @@ export default function UpdateSeverityModal(props) {
     const updateCaseFtsInfo = () => __awaiter(this, void 0, void 0, function* () {
         try {
             const ftsUpdateComment = `${getFtsUpdateComment()} \n\n #### Description \n ${descriptionValue.trim()}`;
-            yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, {
+            yield updateFtsViaHydra({
                 fts: localFts,
                 contactInfo24x7: localFtsContact,
             });
-            yield postCommentRequest({
-                caseNumber: caseDetails.caseNumber,
+            yield postComment({
                 commentBody: ftsUpdateComment === null || ftsUpdateComment === void 0 ? void 0 : ftsUpdateComment.trim(),
                 contentType: 'markdown',
+                updateDiscussionState: true,
             });
             ToastNotification.addSuccessMessage(t(`Case has been successfully updated`));
         }
@@ -199,12 +238,19 @@ export default function UpdateSeverityModal(props) {
         });
         try {
             setSeverityUpdating(caseOverviewDispatch, true);
-            yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, updatedCaseDetails);
+            const _a = updatedCaseDetails, { fts: ftsUpdate, contactInfo24x7: contactUpdate } = _a, severityAndStatus = __rest(_a, ["fts", "contactInfo24x7"]);
+            yield updateSeverityViaGraphQL(severityAndStatus);
+            if (ftsUpdate !== undefined || contactUpdate !== undefined) {
+                try {
+                    yield updateFtsViaHydra({ fts: ftsUpdate, contactInfo24x7: contactUpdate });
+                }
+                catch (_b) { }
+            }
             try {
-                yield postCommentRequest({
-                    caseNumber: caseDetails.caseNumber,
+                yield postComment({
                     commentBody: severityUpdateComment === null || severityUpdateComment === void 0 ? void 0 : severityUpdateComment.trim(),
                     contentType: 'markdown',
+                    updateDiscussionState: true,
                 });
                 try {
                     checkForCaseStatusToggleOnAttachOrComment(caseDispatch, loggedInUserRights.data.isInternal(), caseDetails.caseStatus);
@@ -213,20 +259,23 @@ export default function UpdateSeverityModal(props) {
                     ToastNotification.addSuccessMessage(t('Severity has been successfully updated'));
                 }
                 catch (e) {
-                    yield postCommentRequest({
-                        caseNumber: caseDetails.caseNumber,
+                    yield postComment({
                         commentBody: severityUpdateFailedComment === null || severityUpdateFailedComment === void 0 ? void 0 : severityUpdateFailedComment.trim(),
                         contentType: 'markdown',
+                        updateDiscussionState: true,
                     });
                     onClose();
                     caseUpdateError.showError(e, t(`Failed to update case status. Please try again`));
-                    yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, Object.assign({ status: 'Waiting on Customer' }, updatedCaseDetails));
+                    yield updateSeverityViaGraphQL({
+                        status: 'Waiting on Customer',
+                        severity: updatedCaseDetails['severity'],
+                    });
                 }
             }
             catch (e) {
                 onClose();
                 caseUpdateError.showError(e, t(`Couldn't post severity update comment. Please try again`));
-                yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, {
+                yield updateSeverityViaGraphQL({
                     severity: caseDetails.caseSeverity,
                 });
                 setDescriptionValue(descriptionValue === null || descriptionValue === void 0 ? void 0 : descriptionValue.trim());
@@ -237,14 +286,13 @@ export default function UpdateSeverityModal(props) {
         catch (e) {
             onClose();
             caseUpdateError.showError(e, t('Severity failed to update'));
-            yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, {
+            yield updateSeverityViaGraphQL({
                 severity: caseDetails.caseSeverity,
             });
             reUpdateSeverity(caseDetails.caseSeverity);
             setDescriptionValue(descriptionValue === null || descriptionValue === void 0 ? void 0 : descriptionValue.trim());
         }
         finally {
-            yield client.refetchQueries({ include: [GET_CASE_COMMENTS] });
             setIsUpdateClickedToShowError(false);
             setDescriptionValue('');
         }
@@ -262,14 +310,12 @@ export default function UpdateSeverityModal(props) {
         if (isEmpty(updatedCaseDetails)) {
             return false;
         }
-        else if (isEqual(caseDetails.caseSeverity, currentSeverity) &&
+        if (isEqual(caseDetails.caseSeverity, currentSeverity) &&
             isEqual(caseDetails.fts, localFts) &&
             isEqual(caseDetails.contactInfo24x7, localFtsContact)) {
             return false;
         }
-        else {
-            return true;
-        }
+        return true;
     };
     const onFtsChange = (e) => {
         if (canEditCase.alert())
@@ -284,8 +330,9 @@ export default function UpdateSeverityModal(props) {
         if (!e.target.checked) {
             return;
         }
-        setUpdatedCaseDetails((pre) => (Object.assign(Object.assign({}, pre), { contactInfo24x7: `${phoneCountryCode}-${phoneAreaCodePrefixLineNumber}` })));
-        setLocalFtsContact(`${phoneCountryCode}-${phoneAreaCodePrefixLineNumber}`);
+        const ownerPhone = `${phoneCountryCode}-${phoneAreaCodePrefixLineNumber}`;
+        setUpdatedCaseDetails((pre) => (Object.assign(Object.assign({}, pre), { contactInfo24x7: ownerPhone })));
+        setLocalFtsContact(ownerPhone);
     };
     const onFtsContactChange = (e) => {
         if (canEditCase.alert())
@@ -293,21 +340,53 @@ export default function UpdateSeverityModal(props) {
         setLocalFtsContact(e.target.value);
         setUpdatedCaseDetails((pre) => (Object.assign(Object.assign({}, pre), { contactInfo24x7: e.target.value.trim() })));
     };
-    // To disable submit button wrt above conditions
-    const isSubmitButtonDisabled = checkIsUpdateValid() && isTextAreaValid() ? false : true;
+    const isUpdateValid = checkIsUpdateValid();
+    const isDescriptionDisabled = (caseOverviewState.caseSeverityUpdating && isCaseUpdating) || isPostingComment || !isUpdateValid;
+    const isSubmitButtonDisabled = !(isUpdateValid && isTextAreaValid());
     // To handle the severity change
-    const onSeverityChange = (event, option) => {
+    const onSeverityChange = (_event, value) => {
         if (canEditCase.alert())
             return;
-        if (!isEqual(caseDetails.caseSeverity, option.name) &&
-            isSev1(option.name) &&
-            isFtsEditableOnEditPage(entitlementSla, option.name)) {
+        const option = typeof value === 'object' && value !== null && 'name' in value
+            ? value
+            : filteredSeverities.find((s) => s.name === value) || {
+                name: String(value),
+                disabled: false,
+                label: String(value),
+                additionalInfo: '',
+            };
+        // Re-selecting the previously saved severity: reset and keep description/Update disabled
+        if (isEqual(caseDetails.caseSeverity, option.name)) {
+            setCurrentSeverity(option.name);
+            setUpdatedCaseDetails({});
+            setLocalFts(isUndefined(fts) ? true : !!fts);
+            setLocalFtsContact(contactInfo24x7 || '');
+            setCaseState(caseDispatch, { ftsContactSameAsOwner: initialContactSameAsOwnerRef.current });
+            setDescriptionValue('');
+            setIsUpdateClickedToShowError(false);
+            setIsSeverityInValidLocal(option);
+            setIsOpen(false);
+            return;
+        }
+        if (isSev1(option.name) && (hasPremiumSla || isEmpty(entitlementSla))) {
             setLocalFts(true);
             setLocalFtsContact('');
             setCaseState(caseDispatch, { ftsContactSameAsOwner: false });
-            setUpdatedCaseDetails((pre) => (Object.assign(Object.assign({}, pre), { severity: option.name, fts: !isIdea, contactInfo24x7: '' })));
+            setUpdatedCaseDetails({
+                severity: option.name,
+                fts: !isIdea,
+                contactInfo24x7: '',
+            });
+        }
+        else if (isSev2(option.name) &&
+            (hasPremiumSla || isEmpty(entitlementSla) || showFtsOnCaseViewEditPage(entitlementSla || '', option.name))) {
+            setUpdatedCaseDetails({
+                severity: option.name,
+            });
         }
         else {
+            setLocalFts(false);
+            setLocalFtsContact('');
             setUpdatedCaseDetails({ severity: option.name, fts: false });
         }
         setCurrentSeverity(option.name);
@@ -380,23 +459,21 @@ export default function UpdateSeverityModal(props) {
                                     React.createElement(FlexItem, null, selectedSeverity.label || t(`Select a severity`)),
                                     React.createElement(FlexItem, null, isFetching || versionsDetails.isFetching ? React.createElement(Spinner, { size: "md" }) : '')))), shouldFocusToggleOnSelect: true, isScrollable: true, popperProps: { direction: 'down', enableFlip: false } },
                             React.createElement(DropdownList, null, allCaseSeverities.data
-                                ? filteredSeverities.map((option) => (React.createElement(DropdownItem, { value: option, key: option.name, description: option.additionalInfo }, option.label)))
+                                ? filteredSeverities.map((option) => (React.createElement(DropdownItem, { value: option.name, key: option.name, description: option.additionalInfo }, option.label)))
                                 : []))),
                     React.createElement("div", null,
                         React.createElement("label", { htmlFor: "date-input", className: "pf-v6-u-mt-md" },
                             React.createElement(Trans, null, "Describe update"),
                             React.createElement("span", { className: "form-required", "aria-hidden": "true" }, "*")),
-                        React.createElement(TextArea, { placeholder: t('How has the business impact changed? If you have increased severity, please explain why.'), isDisabled: (caseOverviewState.caseSeverityUpdating && isCaseUpdating) ||
-                                isPostingComment ||
-                                !checkIsUpdateValid(), value: descriptionValue, onChange: (_event, value) => handleTextAreaChange(value), resizeOrientation: "vertical", "aria-label": "severity-update-descritpion", validated: isEmpty(descriptionValue) && isUpdateClickedToShowError ? 'error' : 'default', isRequired: true }),
+                        React.createElement(TextArea, { placeholder: t('How has the business impact changed? If you have increased severity, please explain why.'), isDisabled: isDescriptionDisabled, value: descriptionValue, onChange: (_event, value) => handleTextAreaChange(value), resizeOrientation: "vertical", "aria-label": "severity-update-descritpion", validated: isEmpty(descriptionValue) && isUpdateClickedToShowError ? 'error' : 'default', isRequired: true }),
                         React.createElement("div", { className: "pf-v6-u-mt-xs" },
                             React.createElement(Trans, null, "To view your comment, go to the Discussion tab."))),
-                    !isIdea && isFtsEditable && (React.createElement("div", { className: "pf-v6-u-mt-md pf-v6-u-mb-sm" },
+                    shouldShowFts && (React.createElement("div", { className: "pf-v6-u-mt-md pf-v6-u-mb-sm" },
                         React.createElement("div", null,
-                            React.createElement("input", { type: "checkbox", id: "update-severity-fts", "data-tracking-id": "update-severity-fts", name: "update-severity-fts", checked: localFts, onChange: onFtsChange }),
+                            React.createElement("input", { type: "checkbox", id: "update-severity-fts", "data-tracking-id": "update-severity-fts", name: "update-severity-fts", checked: localFts, onChange: onFtsChange, disabled: !isSev1(currentSeverity) }),
                             React.createElement("label", { htmlFor: "update-severity-fts" },
                                 React.createElement(Trans, null, "24x7 Support"))),
-                        localFts && (React.createElement("div", null,
+                        (localFts || isSev1(currentSeverity) || isSev2(currentSeverity)) && (React.createElement("div", null,
                             React.createElement("label", { htmlFor: "update-severity-24-7-contact", className: "pf-v6-u-mt-xs" },
                                 React.createElement(Trans, null, "Contact for 24x7 support")),
                             React.createElement("div", null,
@@ -416,8 +493,9 @@ export default function UpdateSeverityModal(props) {
             React.createElement("p", { className: "pf-v6-u-text-color-subtle pf-v6-u-font-size-sm pf-v6-u-mb-md" }, t('Describing your update helps us better assist you.')),
             modalBody()),
         React.createElement(ModalFooter, null,
-            React.createElement(Button, { key: "submit", variant: "primary", onClick: onSubmit, isLoading: isCaseUpdating || isPostingComment, "data-tracking-id": "update-severity-submit", isDisabled: !isUpdateClickedToShowError && checkIsUpdateValid()
-                    ? false
-                    : isSubmitButtonDisabled || isCaseUpdating || isPostingComment }, t('Update')),
+            React.createElement(Button, { key: "submit", variant: "primary", onClick: onSubmit, isLoading: isCaseUpdating || isPostingComment, "data-tracking-id": "update-severity-submit", isDisabled: (isPreviousSeveritySelected && !onlyFtsInfoChanged) ||
+                    (!isUpdateClickedToShowError && isUpdateValid
+                        ? false
+                        : isSubmitButtonDisabled || isCaseUpdating || isPostingComment) }, t('Update')),
             React.createElement(Button, { key: "back", variant: "link", onClick: onCancel, "data-tracking-id": "update-severity-cancel", isDisabled: isCaseUpdating || isPostingComment }, t('Cancel')))));
 }

package/lib/esm/graphql/schemas/escalation.d.ts

@@ -3,6 +3,8 @@ export interface GetParentIdVariables {
         CaseNumber: {
             eq: string;
         };
+    } | {
+        and: Array<Record<string, unknown>>;
     };
 }
 export interface GetParentIdResponse {
@@ -58,6 +60,8 @@ export interface GetEscalationDetailsVariables {
         ParentId: {
             eq: string;
         };
+    } | {
+        and: Array<Record<string, unknown>>;
     };
 }
 export interface GetEscalationDetailsResponse {

package/lib/esm/graphql/schemas/escalation.d.ts.map

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