@rh-support/troubleshoot 2.6.296 → 2.6.300
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/lib/esm/components/AccountInfo/AccountSelector.d.ts.map +1 -1
- package/lib/esm/components/AccountInfo/AccountSelector.js +40 -28
- package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.d.ts.map +1 -1
- package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.js +12 -42
- package/lib/esm/components/CaseEditView/Case.d.ts.map +1 -1
- package/lib/esm/components/CaseEditView/Case.js +5 -7
- package/lib/esm/components/CaseEditView/CaseDetailsAside.d.ts.map +1 -1
- package/lib/esm/components/CaseEditView/CaseDetailsAside.js +8 -25
- package/lib/esm/components/CaseEditView/CaseDetailsTabs.d.ts.map +1 -1
- package/lib/esm/components/CaseEditView/CaseDetailsTabs.js +10 -14
- package/lib/esm/components/CaseEditView/CaseOverview/index.d.ts.map +1 -1
- package/lib/esm/components/CaseEditView/CaseOverview/index.js +18 -24
- package/lib/esm/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.d.ts.map +1 -1
- package/lib/esm/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.js +6 -9
- package/lib/esm/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.d.ts.map +1 -1
- package/lib/esm/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.js +3 -7
- package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseContactPhoneNumber.d.ts.map +1 -1
- package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseContactPhoneNumber.js +34 -38
- package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseDetailsManagement.d.ts.map +1 -1
- package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseDetailsManagement.js +9 -9
- package/lib/esm/components/CaseEditView/Tabs/CaseDetails/ProductVersion.d.ts.map +1 -1
- package/lib/esm/components/CaseEditView/Tabs/CaseDetails/ProductVersion.js +59 -19
- package/lib/esm/components/CaseEditView/Tabs/CaseDetails/Summary.d.ts.map +1 -1
- package/lib/esm/components/CaseEditView/Tabs/CaseDetails/Summary.js +9 -16
- package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/VerifyCaseStatusModal/VerifyCaseStatusModal.d.ts.map +1 -1
- package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/VerifyCaseStatusModal/VerifyCaseStatusModal.js +3 -5
- package/lib/esm/components/CaseEditView/Tabs/RMEEscalations/RMEEscalationList.d.ts.map +1 -1
- package/lib/esm/components/CaseEditView/Tabs/RMEEscalations/RMEEscalationList.js +2 -3
- package/lib/esm/components/CaseInformation/CaseInformation.d.ts.map +1 -1
- package/lib/esm/components/CaseInformation/CaseInformation.js +5 -7
- package/lib/esm/components/CaseInformation/ContactPhoneNumber.d.ts.map +1 -1
- package/lib/esm/components/CaseInformation/ContactPhoneNumber.js +24 -37
- package/lib/esm/components/CaseInformation/SupportLevel.d.ts.map +1 -1
- package/lib/esm/components/CaseInformation/SupportLevel.js +55 -32
- package/lib/esm/components/CaseManagement/CaseLanguageSelector.js +2 -2
- package/lib/esm/components/CaseManagement/CaseManagement.d.ts.map +1 -1
- package/lib/esm/components/CaseManagement/CaseManagement.js +9 -4
- package/lib/esm/components/IdeaInformation/IdeaInformation.d.ts.map +1 -1
- package/lib/esm/components/IdeaInformation/IdeaInformation.js +12 -11
- package/lib/esm/components/OpenCase/SupportTypeSelectorPage.d.ts.map +1 -1
- package/lib/esm/components/OpenCase/SupportTypeSelectorPage.js +2 -4
- package/lib/esm/components/ProductSelector/AllProductsSelector.d.ts +1 -0
- package/lib/esm/components/ProductSelector/AllProductsSelector.d.ts.map +1 -1
- package/lib/esm/components/ProductSelector/AllProductsSelector.js +15 -3
- package/lib/esm/components/ProductSelector/NewProductDropdownSelector.d.ts.map +1 -1
- package/lib/esm/components/ProductSelector/NewProductDropdownSelector.js +37 -13
- package/lib/esm/components/ProductSelector/NewProductVersionSelector.d.ts.map +1 -1
- package/lib/esm/components/ProductSelector/NewProductVersionSelector.js +53 -19
- package/lib/esm/components/ProductSelector/ProductSelector.d.ts.map +1 -1
- package/lib/esm/components/ProductSelector/ProductSelector.js +3 -1
- package/lib/esm/components/Review/Review.d.ts.map +1 -1
- package/lib/esm/components/Review/Review.js +18 -16
- package/lib/esm/components/SessionRestore/SessionRestore.d.ts.map +1 -1
- package/lib/esm/components/SessionRestore/SessionRestore.js +1 -3
- package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.js +1 -1
- package/lib/esm/components/shared/useIsSectionValid.d.ts.map +1 -1
- package/lib/esm/components/shared/useIsSectionValid.js +64 -50
- package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.d.ts.map +1 -1
- package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.js +23 -106
- package/lib/esm/components/wizardLayout/WizardLayout.d.ts.map +1 -1
- package/lib/esm/components/wizardLayout/WizardLayout.js +7 -6
- package/lib/esm/components/wizardLayout/WizardNavigation.d.ts.map +1 -1
- package/lib/esm/components/wizardLayout/WizardNavigation.js +10 -10
- package/lib/esm/context/CaseContext.d.ts.map +1 -1
- package/lib/esm/hooks/useResetCaseCreate.d.ts.map +1 -1
- package/lib/esm/hooks/useResetCaseCreate.js +11 -18
- package/lib/esm/reducers/CaseConstNTypes.d.ts +2 -86
- package/lib/esm/reducers/CaseConstNTypes.d.ts.map +1 -1
- package/lib/esm/reducers/CaseConstNTypes.js +0 -5
- package/lib/esm/reducers/CaseDetailsPageReducer.d.ts +1 -3
- package/lib/esm/reducers/CaseDetailsPageReducer.d.ts.map +1 -1
- package/lib/esm/reducers/CaseDetailsPageReducer.js +5 -22
- package/lib/esm/reducers/CaseHelpers.d.ts +1 -2
- package/lib/esm/reducers/CaseHelpers.d.ts.map +1 -1
- package/lib/esm/reducers/CaseHelpers.js +2 -34
- package/lib/esm/reducers/CaseOverviewReducer.d.ts +1 -3
- package/lib/esm/reducers/CaseOverviewReducer.d.ts.map +1 -1
- package/lib/esm/reducers/CaseOverviewReducer.js +5 -7
- package/lib/esm/reducers/CaseReducer.d.ts +8 -27
- package/lib/esm/reducers/CaseReducer.d.ts.map +1 -1
- package/lib/esm/reducers/CaseReducer.js +29 -113
- package/package.json +6 -6
- package/lib/esm/graphql/index.d.ts +0 -4
- package/lib/esm/graphql/index.d.ts.map +0 -1
- package/lib/esm/graphql/index.js +0 -3
- package/lib/esm/graphql/mutations/createRMECaseEscalation.d.ts +0 -2
- package/lib/esm/graphql/mutations/createRMECaseEscalation.d.ts.map +0 -1
- package/lib/esm/graphql/mutations/createRMECaseEscalation.js +0 -24
- package/lib/esm/graphql/mutations/index.d.ts +0 -2
- package/lib/esm/graphql/mutations/index.d.ts.map +0 -1
- package/lib/esm/graphql/mutations/index.js +0 -1
- package/lib/esm/graphql/queries/getEscalationDetails.d.ts +0 -2
- package/lib/esm/graphql/queries/getEscalationDetails.d.ts.map +0 -1
- package/lib/esm/graphql/queries/getEscalationDetails.js +0 -24
- package/lib/esm/graphql/queries/getParentId.d.ts +0 -2
- package/lib/esm/graphql/queries/getParentId.d.ts.map +0 -1
- package/lib/esm/graphql/queries/getParentId.js +0 -16
- package/lib/esm/graphql/queries/index.d.ts +0 -3
- package/lib/esm/graphql/queries/index.d.ts.map +0 -1
- package/lib/esm/graphql/queries/index.js +0 -2
- package/lib/esm/graphql/schemas/escalation.d.ts +0 -84
- package/lib/esm/graphql/schemas/escalation.d.ts.map +0 -1
- package/lib/esm/graphql/schemas/escalation.js +0 -1
- package/lib/esm/graphql/schemas/index.d.ts +0 -2
- package/lib/esm/graphql/schemas/index.d.ts.map +0 -1
- package/lib/esm/graphql/schemas/index.js +0 -1
|
@@ -9,8 +9,8 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
|
|
|
9
9
|
};
|
|
10
10
|
import { accounts, contacts, kase, pcm, publicApi } from '@cee-eng/hydrajs';
|
|
11
11
|
import { formattedApiErrorMessage } from '@rh-support/components';
|
|
12
|
-
import {
|
|
13
|
-
|
|
12
|
+
import { dtmTrackEventCaseCreationStepEncountered, getApiResourceObject, PreviousToNewCaseTypeMap, } from '@rh-support/utils';
|
|
13
|
+
import delay from 'lodash/delay';
|
|
14
14
|
import filter from 'lodash/filter';
|
|
15
15
|
import find from 'lodash/find';
|
|
16
16
|
import isEmpty from 'lodash/isEmpty';
|
|
@@ -20,7 +20,7 @@ import uniq from 'lodash/uniq';
|
|
|
20
20
|
import uniqBy from 'lodash/uniqBy';
|
|
21
21
|
import { trimAndReplacePlus } from '../components/shared/utils';
|
|
22
22
|
import { CaseReducerConstants, DESCRIPTION_LENGTH_LIMIT, initialCaseState, SupportLevelDisplay, } from './CaseConstNTypes';
|
|
23
|
-
import { createCasePayload,
|
|
23
|
+
import { createCasePayload, getCaseFromSessionDetails, getCaseRecommendations, getCepCommentFromCepDetails, getHasInvalidEntitlements, getProcessedEntitlements, } from './CaseHelpers';
|
|
24
24
|
import { updateSession } from './SessionRestoreReducer';
|
|
25
25
|
export const caseReducer = (pState, action) => {
|
|
26
26
|
var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l;
|
|
@@ -29,20 +29,17 @@ export const caseReducer = (pState, action) => {
|
|
|
29
29
|
const hasLargeCaseDescription = action.payload.caseDetails.hasOwnProperty('description')
|
|
30
30
|
? (action.payload.caseDetails.description || '').length > DESCRIPTION_LENGTH_LIMIT
|
|
31
31
|
: pState.hasLargeCaseDescription;
|
|
32
|
-
let resetEntitlementId = false;
|
|
33
32
|
if (((_b = (_a = action.payload) === null || _a === void 0 ? void 0 : _a.caseDetails) === null || _b === void 0 ? void 0 : _b.contactSSOName) &&
|
|
34
33
|
pState.caseDetails.contactSSOName !== ((_d = (_c = action.payload) === null || _c === void 0 ? void 0 : _c.caseDetails) === null || _d === void 0 ? void 0 : _d.contactSSOName)) {
|
|
35
34
|
// Need to reset casegroup and sla as they are dependent on selected owner
|
|
36
35
|
action.payload.caseDetails.entitlementSla = undefined;
|
|
37
|
-
resetEntitlementId = true;
|
|
38
36
|
}
|
|
39
37
|
if (((_f = (_e = action.payload) === null || _e === void 0 ? void 0 : _e.caseDetails) === null || _f === void 0 ? void 0 : _f.product) &&
|
|
40
38
|
pState.caseDetails.product !== ((_h = (_g = action.payload) === null || _g === void 0 ? void 0 : _g.caseDetails) === null || _h === void 0 ? void 0 : _h.product)) {
|
|
41
39
|
// need to reset sla on product change as individiual products can have independent sla
|
|
42
40
|
action.payload.caseDetails.entitlementSla = undefined;
|
|
43
|
-
resetEntitlementId = true;
|
|
44
41
|
}
|
|
45
|
-
return Object.assign(Object.assign(
|
|
42
|
+
return Object.assign(Object.assign({}, pState), { hasLargeCaseDescription, caseDetails: Object.assign(Object.assign({}, pState.caseDetails), action.payload.caseDetails), isCaseUpdating: false });
|
|
46
43
|
}
|
|
47
44
|
case CaseReducerConstants.caseStateChanged: {
|
|
48
45
|
return Object.assign(Object.assign({}, pState), action.payload);
|
|
@@ -170,23 +167,15 @@ export const setNotifiedUser = (dispatch, selectedNotificationContacts) => {
|
|
|
170
167
|
payload: { selectedNotificationContacts },
|
|
171
168
|
});
|
|
172
169
|
};
|
|
173
|
-
export const submitCase = (dispatch_1, sessionRestoreDispatch_1, caseDetails_1, isCaseCreate_1, errorMessage500_1, loggedInUserSsoUsername_1, ...args_1) => __awaiter(void 0, [dispatch_1, sessionRestoreDispatch_1, caseDetails_1, isCaseCreate_1, errorMessage500_1, loggedInUserSsoUsername_1, ...args_1], void 0, function* (dispatch, sessionRestoreDispatch, caseDetails, isCaseCreate, errorMessage500, loggedInUserSsoUsername, isSecureSupport = false, isResubmit, isCreatingCaseFlow, sessionItem
|
|
174
|
-
var _a, _b
|
|
170
|
+
export const submitCase = (dispatch_1, sessionRestoreDispatch_1, caseDetails_1, isCaseCreate_1, errorMessage500_1, loggedInUserSsoUsername_1, ...args_1) => __awaiter(void 0, [dispatch_1, sessionRestoreDispatch_1, caseDetails_1, isCaseCreate_1, errorMessage500_1, loggedInUserSsoUsername_1, ...args_1], void 0, function* (dispatch, sessionRestoreDispatch, caseDetails, isCaseCreate, errorMessage500, loggedInUserSsoUsername, isSecureSupport = false, isResubmit, isCreatingCaseFlow, sessionItem) {
|
|
171
|
+
var _a, _b;
|
|
175
172
|
dispatch({ type: CaseReducerConstants.isCreatingCase });
|
|
176
173
|
try {
|
|
177
174
|
const casePayload = createCasePayload(caseDetails, sessionItem, isCaseCreate);
|
|
178
|
-
const graphQLPayload = createCasePayloadGraphQL(caseDetails, sessionItem, isCaseCreate);
|
|
179
175
|
dispatch({ type: CaseReducerConstants.resetCaseNoOfCreatedCase, payload: { caseNoOfCreatedCase: '' } });
|
|
180
|
-
const
|
|
181
|
-
mutation: CREATE_SUPPORT_CASE,
|
|
182
|
-
variables: {
|
|
183
|
-
caseInput: graphQLPayload,
|
|
184
|
-
},
|
|
185
|
-
});
|
|
186
|
-
const caseRecord = (_b = (_a = data === null || data === void 0 ? void 0 : data.salesforce_support_uiapi) === null || _a === void 0 ? void 0 : _a.CaseCreate) === null || _b === void 0 ? void 0 : _b.SalesforceSupportRecord;
|
|
187
|
-
const caseNumber = (_c = caseRecord === null || caseRecord === void 0 ? void 0 : caseRecord.CaseNumber) === null || _c === void 0 ? void 0 : _c.value;
|
|
176
|
+
const caseNumber = yield publicApi.kase.createCase(casePayload, caseDetails.selectedAccountDetails.data.secureSupport);
|
|
188
177
|
if (casePayload.contactSSOName === loggedInUserSsoUsername &&
|
|
189
|
-
!isEmpty((
|
|
178
|
+
!isEmpty((_a = casePayload.phoneAreaCodePrefixLineNumber) === null || _a === void 0 ? void 0 : _a.trim()) &&
|
|
190
179
|
!isEmpty(trimAndReplacePlus((casePayload === null || casePayload === void 0 ? void 0 : casePayload.phoneCountryCode) || ''))) {
|
|
191
180
|
contacts.updateContactBySSO(casePayload.contactSSOName, {
|
|
192
181
|
supportPhoneCountryCode: casePayload.phoneCountryCode,
|
|
@@ -195,7 +184,7 @@ export const submitCase = (dispatch_1, sessionRestoreDispatch_1, caseDetails_1,
|
|
|
195
184
|
}
|
|
196
185
|
// For updating the sessions and posting cep details after case creation
|
|
197
186
|
postCaseCreationProcessing(isSecureSupport, dispatch, sessionRestoreDispatch, caseNumber, caseDetails, sessionItem);
|
|
198
|
-
dtmTrackEventCaseCreationStepEncountered(isCreatingCaseFlow, 'Submit', false, caseNumber, PreviousToNewCaseTypeMap[(
|
|
187
|
+
dtmTrackEventCaseCreationStepEncountered(isCreatingCaseFlow, 'Submit', false, caseNumber, PreviousToNewCaseTypeMap[(_b = caseDetails.caseDetails) === null || _b === void 0 ? void 0 : _b.caseType], caseDetails.caseDetails.summary, caseDetails.caseDetails.product, caseDetails.caseDetails.version);
|
|
199
188
|
dispatch({ type: CaseReducerConstants.caseCreated, payload: { caseNoOfCreatedCase: caseNumber } });
|
|
200
189
|
}
|
|
201
190
|
catch (error) {
|
|
@@ -387,8 +376,8 @@ export const clearSelectedAccount = (dispatch) => {
|
|
|
387
376
|
payload: { caseDetails: { accountNumberRef: '' } },
|
|
388
377
|
});
|
|
389
378
|
};
|
|
390
|
-
export const setCaseAccountNumber = (dispatch_1, accountNumber_1, ...args_1) => __awaiter(void 0, [dispatch_1, accountNumber_1, ...args_1], void 0, function* (dispatch, accountNumber, isLoggedInUsersAccount = false, loggedInUserAccount = {}
|
|
391
|
-
var _a
|
|
379
|
+
export const setCaseAccountNumber = (dispatch_1, accountNumber_1, ...args_1) => __awaiter(void 0, [dispatch_1, accountNumber_1, ...args_1], void 0, function* (dispatch, accountNumber, isLoggedInUsersAccount = false, loggedInUserAccount = {}) {
|
|
380
|
+
var _a;
|
|
392
381
|
if (isLoggedInUsersAccount && !isEmpty(loggedInUserAccount) && !isEmpty(accountNumber)) {
|
|
393
382
|
dispatch({
|
|
394
383
|
type: CaseReducerConstants.caseStateChanged,
|
|
@@ -421,12 +410,7 @@ export const setCaseAccountNumber = (dispatch_1, accountNumber_1, ...args_1) =>
|
|
|
421
410
|
payload: { selectedAccountDetails: getApiResourceObject({}, true) },
|
|
422
411
|
});
|
|
423
412
|
try {
|
|
424
|
-
const
|
|
425
|
-
query: GET_ACCOUNT,
|
|
426
|
-
variables: getAccountQueryVariables(accountNumber),
|
|
427
|
-
});
|
|
428
|
-
const edges = (_e = (_d = (_c = (_b = data === null || data === void 0 ? void 0 : data.salesforce_support_uiapi) === null || _b === void 0 ? void 0 : _b.query) === null || _c === void 0 ? void 0 : _c.SalesforceSupportAccount) === null || _d === void 0 ? void 0 : _d.edges) !== null && _e !== void 0 ? _e : [];
|
|
429
|
-
const selectedAccountDetails = handleGraphQLAccountResponse(edges);
|
|
413
|
+
const selectedAccountDetails = yield accounts.getAccount(accountNumber);
|
|
430
414
|
dispatch({
|
|
431
415
|
type: CaseReducerConstants.caseStateChanged,
|
|
432
416
|
payload: { selectedAccountDetails: getApiResourceObject(selectedAccountDetails) },
|
|
@@ -491,7 +475,7 @@ export const setCaseOwner = (dispatch_1, owner_1, product_1, abortSignalCaseGrou
|
|
|
491
475
|
}
|
|
492
476
|
dispatch({
|
|
493
477
|
type: CaseReducerConstants.caseStateChanged,
|
|
494
|
-
payload: { selectedOwner: getApiResourceObject(owner)
|
|
478
|
+
payload: { selectedOwner: getApiResourceObject(owner) },
|
|
495
479
|
});
|
|
496
480
|
dispatch({
|
|
497
481
|
type: CaseReducerConstants.caseDetailChanged,
|
|
@@ -505,19 +489,9 @@ export const setCaseOwner = (dispatch_1, owner_1, product_1, abortSignalCaseGrou
|
|
|
505
489
|
fetchCaseGroupsForSSO(dispatch, owner.ssoUsername, setCaseGroupToUngroupedOrDefault, abortSignalCaseGroup, caseGroupNumberToRestore);
|
|
506
490
|
}
|
|
507
491
|
}
|
|
508
|
-
|
|
509
|
-
|
|
510
|
-
|
|
511
|
-
// dispatch,
|
|
512
|
-
// owner.ssoUsername!,
|
|
513
|
-
// product,
|
|
514
|
-
// abortSignalEntitlements,
|
|
515
|
-
// isUserUpdate,
|
|
516
|
-
// caseNumber
|
|
517
|
-
// ),
|
|
518
|
-
// 5000,
|
|
519
|
-
// 'later'
|
|
520
|
-
// );
|
|
492
|
+
delay(() => __awaiter(void 0, void 0, void 0, function* () {
|
|
493
|
+
return yield fetchCaseEntitlements(dispatch, owner.ssoUsername, product, abortSignalEntitlements, isUserUpdate, caseNumber);
|
|
494
|
+
}), 5000, 'later');
|
|
521
495
|
});
|
|
522
496
|
//changing the item values to uppercase to match the backend values
|
|
523
497
|
const slaOrder = Object.values(SupportLevelDisplay).map((item) => {
|
|
@@ -598,12 +572,12 @@ export const fetchCaseGroupsForSSO = (dispatch_1, contactSsoUsername_1, ...args_
|
|
|
598
572
|
const getSelectedNotificationContactsFromSession = (contacts, notifiedUsers) => {
|
|
599
573
|
return filter(contacts, (c) => notifiedUsers.includes(c.ssoUsername));
|
|
600
574
|
};
|
|
601
|
-
export const updateCaseWithSession = (dispatch_1, sessionItem_1, loggedInUserAccountNumber_1, loggedInUserContact_1, ...args_1) => __awaiter(void 0, [dispatch_1, sessionItem_1, loggedInUserAccountNumber_1, loggedInUserContact_1, ...args_1], void 0, function* (dispatch, sessionItem, loggedInUserAccountNumber, loggedInUserContact, loggedInUserAccount = {}
|
|
575
|
+
export const updateCaseWithSession = (dispatch_1, sessionItem_1, loggedInUserAccountNumber_1, loggedInUserContact_1, ...args_1) => __awaiter(void 0, [dispatch_1, sessionItem_1, loggedInUserAccountNumber_1, loggedInUserContact_1, ...args_1], void 0, function* (dispatch, sessionItem, loggedInUserAccountNumber, loggedInUserContact, loggedInUserAccount = {}) {
|
|
602
576
|
var _a, _b, _c, _d;
|
|
603
577
|
const caseDetails = getCaseFromSessionDetails(sessionItem, loggedInUserAccountNumber, loggedInUserContact.ssoUsername);
|
|
604
578
|
const { sessionDetails } = sessionItem;
|
|
605
579
|
setCaseDetails(dispatch, caseDetails);
|
|
606
|
-
setCaseAccountNumber(dispatch, caseDetails.accountNumberRef, caseDetails.accountNumberRef === loggedInUserAccountNumber, loggedInUserAccount
|
|
580
|
+
setCaseAccountNumber(dispatch, caseDetails.accountNumberRef, caseDetails.accountNumberRef === loggedInUserAccountNumber, loggedInUserAccount);
|
|
607
581
|
// entitlementSla gets undefined when case group, owner or product is changed
|
|
608
582
|
// Please refer line 60
|
|
609
583
|
if (isUndefined(caseDetails.entitlementSla)) {
|
|
@@ -663,7 +637,7 @@ const getAllRelevantContacts = (loggedInUserContact, caseAccountNumber, contactS
|
|
|
663
637
|
return uniqBy(contactsToReturn, 'ssoUsername');
|
|
664
638
|
}
|
|
665
639
|
});
|
|
666
|
-
export const
|
|
640
|
+
export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, loggedInUser) => __awaiter(void 0, void 0, void 0, function* () {
|
|
667
641
|
var _a, _b;
|
|
668
642
|
dispatch({ type: CaseReducerConstants.requestCaseDetails, payload: { caseDetails: { caseNumber } } });
|
|
669
643
|
try {
|
|
@@ -733,7 +707,7 @@ export const fetchCaseDetailsHydra = (dispatch, caseNumber, loggedInUserRights,
|
|
|
733
707
|
caseNoOfCreatedCase: caseNumber,
|
|
734
708
|
};
|
|
735
709
|
dispatch({ type: CaseReducerConstants.receivedCaseDetails, payload: Object.assign(Object.assign({}, caseState), { caseDetails }) });
|
|
736
|
-
setCaseAccountNumber(dispatch, data.accountNumberRef
|
|
710
|
+
setCaseAccountNumber(dispatch, data.accountNumberRef);
|
|
737
711
|
const canChangeGroup = loggedInUserRights.isInternal() ||
|
|
738
712
|
loggedInUser.isOrgAdmin ||
|
|
739
713
|
loggedInUser.ssoUsername === caseDetails.contactSSOName ||
|
|
@@ -750,19 +724,12 @@ export const fetchCaseDetailsHydra = (dispatch, caseNumber, loggedInUserRights,
|
|
|
750
724
|
if (data.groupNumber && data.groupNumber !== '-1') {
|
|
751
725
|
setSelectedCaseGroupUsers(dispatch, data.accountNumberRef, data.groupNumber, loggedInUserRights);
|
|
752
726
|
}
|
|
753
|
-
|
|
754
|
-
|
|
755
|
-
|
|
756
|
-
|
|
757
|
-
|
|
758
|
-
|
|
759
|
-
// notifiedListUsers,
|
|
760
|
-
// loggedInUserRights,
|
|
761
|
-
// data.accountNumberRef,
|
|
762
|
-
// data.contactSSOName,
|
|
763
|
-
// data.contactName
|
|
764
|
-
// );
|
|
765
|
-
// }
|
|
727
|
+
if (loggedInUserRights.isInternal() && !loggedInUserRights.isSecureSupportTech()) {
|
|
728
|
+
getNotificationContacts4InternalUser(dispatch, notifiedListUsers, data.contactSSOName);
|
|
729
|
+
}
|
|
730
|
+
else {
|
|
731
|
+
getNotificationContacts4ExternalUser(dispatch, notifiedListUsers, loggedInUserRights, data.accountNumberRef, data.contactSSOName, data.contactName);
|
|
732
|
+
}
|
|
766
733
|
}
|
|
767
734
|
catch (error) {
|
|
768
735
|
dispatch({ type: CaseReducerConstants.receivedCaseDetailsError, payload: { caseDetailsError: error } });
|
|
@@ -786,46 +753,7 @@ export const updateCaseDetails = (dispatch, caseNumber, caseDetails, dontSetDeta
|
|
|
786
753
|
}
|
|
787
754
|
catch (error) {
|
|
788
755
|
dispatch({ type: CaseReducerConstants.updateCaseDetailsError });
|
|
789
|
-
|
|
790
|
-
}
|
|
791
|
-
});
|
|
792
|
-
export const updateCaseDetailsGraphQL = (dispatch, apolloClient, caseNumber, caseUpdate, dontSetDetails, options) => __awaiter(void 0, void 0, void 0, function* () {
|
|
793
|
-
var _a, _b;
|
|
794
|
-
try {
|
|
795
|
-
dispatch({ type: CaseReducerConstants.updateCaseDetailUpdating });
|
|
796
|
-
const salesforceCaseId = (_a = options === null || options === void 0 ? void 0 : options.salesforceCaseId) !== null && _a !== void 0 ? _a : (_b = options === null || options === void 0 ? void 0 : options.existingCaseDetails) === null || _b === void 0 ? void 0 : _b.id;
|
|
797
|
-
const graphqlDetails = yield updateCaseDetailsGraphQLRequest(apolloClient, caseNumber, caseUpdate, {
|
|
798
|
-
salesforceCaseId,
|
|
799
|
-
existingCaseDetails: (options === null || options === void 0 ? void 0 : options.existingCaseDetails)
|
|
800
|
-
? {
|
|
801
|
-
product: options.existingCaseDetails.product,
|
|
802
|
-
version: options.existingCaseDetails.version,
|
|
803
|
-
}
|
|
804
|
-
: undefined,
|
|
805
|
-
});
|
|
806
|
-
if (dontSetDetails) {
|
|
807
|
-
dispatch({ type: CaseReducerConstants.updateCaseDetailCompleted });
|
|
808
|
-
return;
|
|
809
|
-
}
|
|
810
|
-
let updatedCaseDetails = Object.assign({}, caseUpdate);
|
|
811
|
-
if (graphqlDetails) {
|
|
812
|
-
const mappedGraphQLDetails = mapGraphQLCaseDetailsToCasePayload(graphqlDetails);
|
|
813
|
-
updatedCaseDetails = Object.assign(Object.assign({}, updatedCaseDetails), Object.fromEntries(Object.entries(mappedGraphQLDetails).filter(([, value]) => value !== null && value !== undefined && value !== '')));
|
|
814
|
-
}
|
|
815
|
-
else {
|
|
816
|
-
const refreshedDetails = yield fetchCaseDetailsByCaseNumber(apolloClient, caseNumber);
|
|
817
|
-
if (refreshedDetails) {
|
|
818
|
-
updatedCaseDetails = Object.assign(Object.assign({}, updatedCaseDetails), mapGraphQLCaseDetailsToCasePayload(refreshedDetails));
|
|
819
|
-
}
|
|
820
|
-
}
|
|
821
|
-
dispatch({
|
|
822
|
-
type: CaseReducerConstants.caseDetailChanged,
|
|
823
|
-
payload: { caseDetails: updatedCaseDetails, isCaseUpdating: false },
|
|
824
|
-
});
|
|
825
|
-
}
|
|
826
|
-
catch (error) {
|
|
827
|
-
dispatch({ type: CaseReducerConstants.updateCaseDetailsError });
|
|
828
|
-
throw error;
|
|
756
|
+
return Promise.reject(error);
|
|
829
757
|
}
|
|
830
758
|
});
|
|
831
759
|
export const getNotificationContacts4InternalUser = (dispatch, users, caseOwnerSSO) => __awaiter(void 0, void 0, void 0, function* () {
|
|
@@ -1007,26 +935,14 @@ export function updateEmailListState(dispatch, email, customEmailsList, callback
|
|
|
1007
935
|
payload: { customEmailsList: Object.assign(Object.assign({}, customEmailsList), { data: newEmail }) },
|
|
1008
936
|
});
|
|
1009
937
|
}
|
|
1010
|
-
export function getVersionsDetails(dispatch,
|
|
938
|
+
export function getVersionsDetails(dispatch, product) {
|
|
1011
939
|
return __awaiter(this, void 0, void 0, function* () {
|
|
1012
|
-
var _a, _b, _c, _d;
|
|
1013
940
|
try {
|
|
1014
941
|
dispatch({
|
|
1015
942
|
type: CaseReducerConstants.getVersionDetails,
|
|
1016
943
|
payload: { versionsDetails: getApiResourceObject([], true) },
|
|
1017
944
|
});
|
|
1018
|
-
const
|
|
1019
|
-
query: GET_PRODUCTS,
|
|
1020
|
-
variables: {
|
|
1021
|
-
where: {
|
|
1022
|
-
ParentProduct__c: { eq: parentProductId },
|
|
1023
|
-
IsActive: { eq: true },
|
|
1024
|
-
},
|
|
1025
|
-
first: 200,
|
|
1026
|
-
},
|
|
1027
|
-
});
|
|
1028
|
-
const edges = (_d = (_c = (_b = (_a = data === null || data === void 0 ? void 0 : data.salesforce_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.SalesforceSupportProduct2) === null || _c === void 0 ? void 0 : _c.edges) !== null && _d !== void 0 ? _d : [];
|
|
1029
|
-
const versionsDetails = handleGraphQLVersionsResponse(edges, parentProductName);
|
|
945
|
+
const versionsDetails = yield pcm.products.getDetailedVersions(product);
|
|
1030
946
|
dispatch({
|
|
1031
947
|
type: CaseReducerConstants.getVersionDetails,
|
|
1032
948
|
payload: { versionsDetails: getApiResourceObject(versionsDetails) },
|
package/package.json
CHANGED
|
@@ -1,6 +1,6 @@
|
|
|
1
1
|
{
|
|
2
2
|
"name": "@rh-support/troubleshoot",
|
|
3
|
-
"version": "2.6.
|
|
3
|
+
"version": "2.6.300",
|
|
4
4
|
"publishConfig": {
|
|
5
5
|
"access": "public",
|
|
6
6
|
"registry": "https://registry.npmjs.org"
|
|
@@ -53,11 +53,11 @@
|
|
|
53
53
|
"@progress/kendo-licensing": "1.3.5",
|
|
54
54
|
"@progress/kendo-react-pdf": "^5.16.0",
|
|
55
55
|
"@redux-devtools/extension": "^3.3.0",
|
|
56
|
-
"@rh-support/components": "2.5.
|
|
57
|
-
"@rh-support/react-context": "2.5.
|
|
56
|
+
"@rh-support/components": "2.5.182",
|
|
57
|
+
"@rh-support/react-context": "2.5.276",
|
|
58
58
|
"@rh-support/types": "2.0.26",
|
|
59
|
-
"@rh-support/user-permissions": "2.5.
|
|
60
|
-
"@rh-support/utils": "2.5.
|
|
59
|
+
"@rh-support/user-permissions": "2.5.128",
|
|
60
|
+
"@rh-support/utils": "2.5.92",
|
|
61
61
|
"@types/react-redux": "^7.1.33",
|
|
62
62
|
"@types/redux": "^3.6.0",
|
|
63
63
|
"date-fns": "3.6.0",
|
|
@@ -127,5 +127,5 @@
|
|
|
127
127
|
"defaults and supports es6-module",
|
|
128
128
|
"maintained node versions"
|
|
129
129
|
],
|
|
130
|
-
"gitHead": "
|
|
130
|
+
"gitHead": "5a3a62786c13896575f6db3805b3a0dc0bd1299f"
|
|
131
131
|
}
|
|
@@ -1 +0,0 @@
|
|
|
1
|
-
{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../src/graphql/index.ts"],"names":[],"mappings":"AAAA,cAAc,WAAW,CAAC;AAC1B,cAAc,aAAa,CAAC;AAC5B,cAAc,WAAW,CAAC"}
|
package/lib/esm/graphql/index.js
DELETED
|
@@ -1 +0,0 @@
|
|
|
1
|
-
{"version":3,"file":"createRMECaseEscalation.d.ts","sourceRoot":"","sources":["../../../../src/graphql/mutations/createRMECaseEscalation.ts"],"names":[],"mappings":"AAEA,eAAO,MAAM,0BAA0B,uCAsBtC,CAAC"}
|
|
@@ -1,24 +0,0 @@
|
|
|
1
|
-
import { gql } from '@apollo/client/core';
|
|
2
|
-
export const CREATE_RME_CASE_ESCALATION = gql `
|
|
3
|
-
mutation CreateRMECaseEscalation($caseInput: SalesforceSupportCaseCreateRepresentation!) {
|
|
4
|
-
salesforce_support_uiapi {
|
|
5
|
-
CaseCreate(input: { SalesforceSupportCase: $caseInput }) {
|
|
6
|
-
SalesforceSupportRecord {
|
|
7
|
-
Id
|
|
8
|
-
CaseNumber {
|
|
9
|
-
value
|
|
10
|
-
}
|
|
11
|
-
Status {
|
|
12
|
-
value
|
|
13
|
-
}
|
|
14
|
-
Subject {
|
|
15
|
-
value
|
|
16
|
-
}
|
|
17
|
-
ParentId {
|
|
18
|
-
value
|
|
19
|
-
}
|
|
20
|
-
}
|
|
21
|
-
}
|
|
22
|
-
}
|
|
23
|
-
}
|
|
24
|
-
`;
|
|
@@ -1 +0,0 @@
|
|
|
1
|
-
{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../../src/graphql/mutations/index.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,0BAA0B,EAAE,MAAM,2BAA2B,CAAC"}
|
|
@@ -1 +0,0 @@
|
|
|
1
|
-
export { CREATE_RME_CASE_ESCALATION } from './createRMECaseEscalation';
|
|
@@ -1 +0,0 @@
|
|
|
1
|
-
{"version":3,"file":"getEscalationDetails.d.ts","sourceRoot":"","sources":["../../../../src/graphql/queries/getEscalationDetails.ts"],"names":[],"mappings":"AAEA,eAAO,MAAM,sBAAsB,uCAsBlC,CAAC"}
|
|
@@ -1,24 +0,0 @@
|
|
|
1
|
-
import { gql } from '@apollo/client/core';
|
|
2
|
-
export const GET_ESCALATION_DETAILS = gql `
|
|
3
|
-
query getEscalationDetails($where: SalesforceSupportCase_Filter) {
|
|
4
|
-
salesforce_support_uiapi {
|
|
5
|
-
query {
|
|
6
|
-
SalesforceSupportCase(where: $where) {
|
|
7
|
-
edges {
|
|
8
|
-
node {
|
|
9
|
-
CaseNumber {
|
|
10
|
-
value
|
|
11
|
-
}
|
|
12
|
-
Subject {
|
|
13
|
-
value
|
|
14
|
-
}
|
|
15
|
-
Status {
|
|
16
|
-
value
|
|
17
|
-
}
|
|
18
|
-
}
|
|
19
|
-
}
|
|
20
|
-
}
|
|
21
|
-
}
|
|
22
|
-
}
|
|
23
|
-
}
|
|
24
|
-
`;
|
|
@@ -1 +0,0 @@
|
|
|
1
|
-
{"version":3,"file":"getParentId.d.ts","sourceRoot":"","sources":["../../../../src/graphql/queries/getParentId.ts"],"names":[],"mappings":"AAEA,eAAO,MAAM,aAAa,uCAczB,CAAC"}
|
|
@@ -1,16 +0,0 @@
|
|
|
1
|
-
import { gql } from '@apollo/client/core';
|
|
2
|
-
export const GET_PARENT_ID = gql `
|
|
3
|
-
query Query($where: SalesforceSupportCase_Filter) {
|
|
4
|
-
salesforce_support_uiapi {
|
|
5
|
-
query {
|
|
6
|
-
SalesforceSupportCase(where: $where) {
|
|
7
|
-
edges {
|
|
8
|
-
node {
|
|
9
|
-
Id
|
|
10
|
-
}
|
|
11
|
-
}
|
|
12
|
-
}
|
|
13
|
-
}
|
|
14
|
-
}
|
|
15
|
-
}
|
|
16
|
-
`;
|
|
@@ -1 +0,0 @@
|
|
|
1
|
-
{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../../src/graphql/queries/index.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,aAAa,EAAE,MAAM,eAAe,CAAC;AAC9C,OAAO,EAAE,sBAAsB,EAAE,MAAM,wBAAwB,CAAC"}
|
|
@@ -1,84 +0,0 @@
|
|
|
1
|
-
export interface GetParentIdVariables {
|
|
2
|
-
where: {
|
|
3
|
-
CaseNumber: {
|
|
4
|
-
eq: string;
|
|
5
|
-
};
|
|
6
|
-
};
|
|
7
|
-
}
|
|
8
|
-
export interface GetParentIdResponse {
|
|
9
|
-
salesforce_support_uiapi: {
|
|
10
|
-
query: {
|
|
11
|
-
SalesforceSupportCase: {
|
|
12
|
-
edges: Array<{
|
|
13
|
-
node: {
|
|
14
|
-
Id: string;
|
|
15
|
-
};
|
|
16
|
-
}>;
|
|
17
|
-
};
|
|
18
|
-
};
|
|
19
|
-
};
|
|
20
|
-
}
|
|
21
|
-
export interface CreateRMECaseEscalationVariables {
|
|
22
|
-
caseInput: {
|
|
23
|
-
Subject: string;
|
|
24
|
-
Description: string;
|
|
25
|
-
Status: string;
|
|
26
|
-
Origin: string;
|
|
27
|
-
Priority: string;
|
|
28
|
-
Type: string;
|
|
29
|
-
RecordTypeId: string;
|
|
30
|
-
ParentId: string;
|
|
31
|
-
EscalationCategory__c: string;
|
|
32
|
-
ImpactOnUserOrBusiness__c: string;
|
|
33
|
-
};
|
|
34
|
-
}
|
|
35
|
-
export interface CreateRMECaseEscalationResponse {
|
|
36
|
-
salesforce_support_uiapi: {
|
|
37
|
-
CaseCreate: {
|
|
38
|
-
SalesforceSupportRecord: {
|
|
39
|
-
Id: string;
|
|
40
|
-
CaseNumber: {
|
|
41
|
-
value: string;
|
|
42
|
-
};
|
|
43
|
-
Status: {
|
|
44
|
-
value: string;
|
|
45
|
-
};
|
|
46
|
-
Subject: {
|
|
47
|
-
value: string;
|
|
48
|
-
};
|
|
49
|
-
ParentId: {
|
|
50
|
-
value: string;
|
|
51
|
-
};
|
|
52
|
-
};
|
|
53
|
-
};
|
|
54
|
-
};
|
|
55
|
-
}
|
|
56
|
-
export interface GetEscalationDetailsVariables {
|
|
57
|
-
where: {
|
|
58
|
-
ParentId: {
|
|
59
|
-
eq: string;
|
|
60
|
-
};
|
|
61
|
-
};
|
|
62
|
-
}
|
|
63
|
-
export interface GetEscalationDetailsResponse {
|
|
64
|
-
salesforce_support_uiapi: {
|
|
65
|
-
query: {
|
|
66
|
-
SalesforceSupportCase: {
|
|
67
|
-
edges: Array<{
|
|
68
|
-
node: {
|
|
69
|
-
CaseNumber: {
|
|
70
|
-
value: string;
|
|
71
|
-
};
|
|
72
|
-
Subject: {
|
|
73
|
-
value: string;
|
|
74
|
-
};
|
|
75
|
-
Status: {
|
|
76
|
-
value: string;
|
|
77
|
-
};
|
|
78
|
-
};
|
|
79
|
-
}>;
|
|
80
|
-
};
|
|
81
|
-
};
|
|
82
|
-
};
|
|
83
|
-
}
|
|
84
|
-
//# sourceMappingURL=escalation.d.ts.map
|
|
@@ -1 +0,0 @@
|
|
|
1
|
-
{"version":3,"file":"escalation.d.ts","sourceRoot":"","sources":["../../../../src/graphql/schemas/escalation.ts"],"names":[],"mappings":"AAAA,MAAM,WAAW,oBAAoB;IACjC,KAAK,EAAE;QACH,UAAU,EAAE;YAAE,EAAE,EAAE,MAAM,CAAA;SAAE,CAAC;KAC9B,CAAC;CACL;AAED,MAAM,WAAW,mBAAmB;IAChC,wBAAwB,EAAE;QACtB,KAAK,EAAE;YACH,qBAAqB,EAAE;gBACnB,KAAK,EAAE,KAAK,CAAC;oBACT,IAAI,EAAE;wBACF,EAAE,EAAE,MAAM,CAAC;qBACd,CAAC;iBACL,CAAC,CAAC;aACN,CAAC;SACL,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,gCAAgC;IAC7C,SAAS,EAAE;QACP,OAAO,EAAE,MAAM,CAAC;QAChB,WAAW,EAAE,MAAM,CAAC;QACpB,MAAM,EAAE,MAAM,CAAC;QACf,MAAM,EAAE,MAAM,CAAC;QACf,QAAQ,EAAE,MAAM,CAAC;QACjB,IAAI,EAAE,MAAM,CAAC;QACb,YAAY,EAAE,MAAM,CAAC;QACrB,QAAQ,EAAE,MAAM,CAAC;QACjB,qBAAqB,EAAE,MAAM,CAAC;QAC9B,yBAAyB,EAAE,MAAM,CAAC;KACrC,CAAC;CACL;AAED,MAAM,WAAW,+BAA+B;IAC5C,wBAAwB,EAAE;QACtB,UAAU,EAAE;YACR,uBAAuB,EAAE;gBACrB,EAAE,EAAE,MAAM,CAAC;gBACX,UAAU,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC9B,MAAM,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC1B,OAAO,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC3B,QAAQ,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;aAC/B,CAAC;SACL,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,6BAA6B;IAC1C,KAAK,EAAE;QACH,QAAQ,EAAE;YAAE,EAAE,EAAE,MAAM,CAAA;SAAE,CAAC;KAC5B,CAAC;CACL;AAED,MAAM,WAAW,4BAA4B;IACzC,wBAAwB,EAAE;QACtB,KAAK,EAAE;YACH,qBAAqB,EAAE;gBACnB,KAAK,EAAE,KAAK,CAAC;oBACT,IAAI,EAAE;wBACF,UAAU,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;wBAC9B,OAAO,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;wBAC3B,MAAM,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;qBAC7B,CAAC;iBACL,CAAC,CAAC;aACN,CAAC;SACL,CAAC;KACL,CAAC;CACL"}
|
|
@@ -1 +0,0 @@
|
|
|
1
|
-
export {};
|
|
@@ -1 +0,0 @@
|
|
|
1
|
-
{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../../src/graphql/schemas/index.ts"],"names":[],"mappings":"AAAA,cAAc,cAAc,CAAC"}
|
|
@@ -1 +0,0 @@
|
|
|
1
|
-
export * from './escalation';
|