@rh-support/troubleshoot 2.6.292 → 2.6.296

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAkCA,OAAO,KAA8B,MAAM,OAAO,CAAC;AA0BnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,qBAoYnD"}
+{"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAkCA,OAAO,KAA8B,MAAM,OAAO,CAAC;AA0BnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,qBAmYnD"}

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.js

@@ -115,7 +115,6 @@ export function RequestEscalationModal(props) {
                         ParentId: parentId,
                         EscalationCategory__c: formState.rmeCategory,
                         ImpactOnUserOrBusiness__c: formState.businessImpactDescription,
-                        CS_Geo__c: formState.geo,
                     },
                 },
             });

package/lib/esm/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"NewEssTermsModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.tsx"],"names":[],"mappings":"AAiBA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAExD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAYnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AA4BD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBAmY7C"}
+{"version":3,"file":"NewEssTermsModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.tsx"],"names":[],"mappings":"AAkBA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAExD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAYnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AA4BD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBA4Y7C"}

package/lib/esm/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.js

@@ -7,6 +7,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
+import { useApolloClient } from '@apollo/client/react';
 import { publicApi } from '@cee-eng/hydrajs';
 import { Alert, Button, ButtonVariant, Checkbox, Modal, ModalBody, ModalFooter, ModalHeader, TextArea, TextInput, } from '@patternfly/react-core';
 import DownloadIcon from '@patternfly/react-icons/dist/js/icons/download-icon';
@@ -19,7 +20,7 @@ import { useCaseDispatch, useCaseSelector } from '../../../context/CaseContext';
 import { useCaseDetailsPageStateContext } from '../../../context/CaseDetailsPageContext';
 import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../../context/CaseDiscussionTabContext';
 import { updateDiscussionStateComments } from '../../../reducers/CaseDiscussionTabReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, updateCaseDetails } from '../../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, updateCaseDetailsGraphQL } from '../../../reducers/CaseReducer';
 const getLocaleNameFromLocalCode = (localeCode) => {
     if ('Intl' in window && 'DisplayNames' in Intl) {
         try {
@@ -49,8 +50,10 @@ export function NewEssTermsModal(props) {
         remoteSessionTermsAcked: state.caseDetails.remoteSessionTermsAcked,
     }), isEqual);
     const [isTermsChecked, setIsTermsChecked] = useState(false);
+    const existingCaseDetails = useCaseSelector((state) => state.caseDetails, isEqual);
     const { request } = useFetch(publicApi.terms.getRequiredTerms);
     const caseDispatch = useCaseDispatch();
+    const apolloClient = useApolloClient();
     const [selectedTranslation, setSelectedTranslation] = useState({
         id: '5001',
         isDefault: false,
@@ -129,11 +132,10 @@ export function NewEssTermsModal(props) {
     const submitRemoteSessionAgreement = (pdfId) => __awaiter(this, void 0, void 0, function* () {
         const requestComment = t(`\n**Thank you for submitting the request for a remote session. A support manager will review the request, and updates will be provided in the support case. Please continue to provide any data requested by the support engineers in the case prior to the remote session (if applicable).**\n\nSubmitted a remote session request with following details:\n\n**Preferred Time and Expectations of remote session**\n${sessionExpectations}\n\n**Describe the impact to you or the business**\n${impact}\n\n${sessionLink ? `**Remote session link**\n${formatSessionLinks(sessionLink)}\n\n` : ''}This action does not initiate a remote session. A Red Hat Associate will get back to you soon.`);
         try {
-            yield updateCaseDetails(caseDispatch, props.caseNumber, {
+            yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, props.caseNumber, {
                 remoteSessionTermsAcked: true,
-                screenSessionRequested: true,
                 waitingOnCallback: true,
-            });
+            }, false, { existingCaseDetails });
             try {
                 yield postCommentRequest({
                     caseNumber: props.caseNumber,
@@ -170,8 +172,9 @@ export function NewEssTermsModal(props) {
                 onCancel();
                 setAgreeLoading(false);
                 setIsTermsChecked(false);
-                yield updateCaseDetails(caseDispatch, props.caseNumber, {
-                    screenSessionRequested: false,
+                yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, props.caseNumber, {
+                    remoteSessionTermsAcked: false,
+                    waitingOnCallback: false,
                 });
                 // ToastNotification.addDangerMessage(
                 //     t('Could not submit a request for remote session'),

package/lib/esm/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"RemoteSessionAgreementModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.tsx"],"names":[],"mappings":"AAiBA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAExD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAgBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AA4BD,wBAAgB,2BAA2B,CAAC,KAAK,EAAE,MAAM,qBA0XxD"}
+{"version":3,"file":"RemoteSessionAgreementModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.tsx"],"names":[],"mappings":"AAkBA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAExD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAgBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AA4BD,wBAAgB,2BAA2B,CAAC,KAAK,EAAE,MAAM,qBAqYxD"}

package/lib/esm/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.js

@@ -7,6 +7,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
+import { useApolloClient } from '@apollo/client/react';
 import { publicApi } from '@cee-eng/hydrajs';
 import { Alert, Button, ButtonVariant, Checkbox, Modal, ModalBody, ModalFooter, ModalHeader, TextArea, TextInput, } from '@patternfly/react-core';
 import DownloadIcon from '@patternfly/react-icons/dist/js/icons/download-icon';
@@ -19,7 +20,7 @@ import { useCaseDispatch, useCaseSelector } from '../../../context/CaseContext';
 import { useCaseDetailsPageStateContext } from '../../../context/CaseDetailsPageContext';
 import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../../context/CaseDiscussionTabContext';
 import { updateDiscussionStateComments } from '../../../reducers/CaseDiscussionTabReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, setRemoteRiderFlag, updateCaseDetails, } from '../../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, setRemoteRiderFlag, updateCaseDetailsGraphQL, } from '../../../reducers/CaseReducer';
 const getLocaleNameFromLocalCode = (localeCode) => {
     if ('Intl' in window && 'DisplayNames' in Intl) {
         try {
@@ -47,10 +48,12 @@ export function RemoteSessionAgreementModal(props) {
     const { t } = useTranslation();
     const { remoteSessionTermsAcked } = useCaseSelector((state) => ({
         remoteSessionTermsAcked: state.caseDetails.remoteSessionTermsAcked,
+        caseDetails: state.caseDetails,
     }), isEqual);
     const [isTermsChecked, setIsTermsChecked] = useState(false);
     const { request } = useFetch(publicApi.terms.getRequiredTerms);
     const caseDispatch = useCaseDispatch();
+    const apolloClient = useApolloClient();
     const [selectedTranslation, setSelectedTranslation] = useState({
         id: '5001',
         isDefault: false,
@@ -115,14 +118,15 @@ export function RemoteSessionAgreementModal(props) {
         props.onClose && props.onClose();
     };
     const toggleRemoteSessionForm = () => setIsRemoteSessionForm(true);
+    const existingCaseDetails = useCaseSelector((state) => state.caseDetails, isEqual);
     // Function to ack remote session terms and post comment
     const submitRemoteSessionAgreement = (pdfId) => __awaiter(this, void 0, void 0, function* () {
         const requestComment = t(`\n**Thank you for submitting the request for a remote session. A support manager will review the request, and updates will be provided in the support case. Please continue to provide any data requested by the support engineers in the case prior to the remote session (if applicable).**\n\nSubmitted a remote session request with following details:\n\n**Preferred Time and Expectations of remote session**\n${sessionExpectations}\n\n**Describe the impact to you or the business**\n${impact}\n\n${sessionLink ? `**Remote session link**\n${formatSessionLinks(sessionLink)}\n\n` : ''}This action does not initiate a remote session. A Red Hat Associate will get back to you soon.`);
         try {
-            yield updateCaseDetails(caseDispatch, props.caseNumber, {
+            yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, props.caseNumber, {
                 remoteSessionTermsAcked: true,
                 waitingOnCallback: true,
-            });
+            }, false, { existingCaseDetails });
             setRemoteRiderFlag(caseDispatch, true);
             try {
                 yield postCommentRequest({

package/lib/esm/components/CaseManagement/CaseManagement.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseManagement.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/CaseManagement.tsx"],"names":[],"mappings":"AACA,OAAO,KAAK,MAAM,OAAO,CAAC;AAgB1B,MAAM,WAAW,MAAM;CAAG;AAC1B,MAAM,CAAC,OAAO,UAAU,cAAc,CAAC,KAAK,EAAE,MAAM,qBAqCnD"}
+{"version":3,"file":"CaseManagement.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/CaseManagement.tsx"],"names":[],"mappings":"AACA,OAAO,KAAK,MAAM,OAAO,CAAC;AAgB1B,MAAM,WAAW,MAAM;CAAG;AAC1B,MAAM,CAAC,OAAO,UAAU,cAAc,CAAC,KAAK,EAAE,MAAM,qBAuCnD"}

package/lib/esm/components/CaseManagement/CaseManagement.js

@@ -12,7 +12,6 @@ import CaseLanguageSelector from './CaseLanguageSelector';
 // import { Cep } from './Cep';
 import OpenReferenceNumber from './OpenReferenceNumber';
 import { RHAssociatesSelector } from './RHAssociatesSelector';
-import CaseContactSelector from './SendNotifications/CaseContactSelector';
 export default function CaseManagement(props) {
     const caseDispatch = useCaseDispatch();
     const onSeverityChange = (payload) => {
@@ -30,7 +29,6 @@ export default function CaseManagement(props) {
         React.createElement(Grid, { hasGutter: true },
             React.createElement(GridItem, { span: 12, xl2: 6, className: "pf-v6-u-mb-xs" },
                 React.createElement(CaseLanguageSelector, { isManageStep: true }))),
-        React.createElement(CaseContactSelector, null),
         React.createElement(RHAssociatesSelector, null),
         React.createElement(OpenReferenceNumber, { inlineEditable: false, hideSaveCancel: true })));
 }

package/lib/esm/components/IdeaInformation/IdeaInformation.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"IdeaInformation.d.ts","sourceRoot":"","sources":["../../../../src/components/IdeaInformation/IdeaInformation.tsx"],"names":[],"mappings":"AAaA,OAAO,KAAgC,MAAM,OAAO,CAAC;AAiBrD,MAAM,CAAC,OAAO,UAAU,eAAe,sBAkJtC"}
+{"version":3,"file":"IdeaInformation.d.ts","sourceRoot":"","sources":["../../../../src/components/IdeaInformation/IdeaInformation.tsx"],"names":[],"mappings":"AAaA,OAAO,KAAgC,MAAM,OAAO,CAAC;AAiBrD,MAAM,CAAC,OAAO,UAAU,eAAe,sBAoJtC"}

package/lib/esm/components/IdeaInformation/IdeaInformation.js

@@ -18,7 +18,7 @@ import CaseLanguageSelector from '../CaseManagement/CaseLanguageSelector';
 // import { Cep } from '../CaseManagement/Cep';
 import OpenReferenceNumber from '../CaseManagement/OpenReferenceNumber';
 import { RHAssociatesSelector } from '../CaseManagement/RHAssociatesSelector';
-import CaseContactSelector from '../CaseManagement/SendNotifications/CaseContactSelector';
+// import CaseContactSelector from '../CaseManagement/SendNotifications/CaseContactSelector';
 import KtQuestions from '../ImproveCase/KtQuestions';
 export default function IdeaInformation() {
     const { t } = useTranslation();
@@ -104,7 +104,6 @@ export default function IdeaInformation() {
                 React.createElement(Grid, { hasGutter: true },
                     React.createElement(GridItem, { span: 12, xl2: 6, className: "pf-v6-u-mb-xs" },
                         React.createElement(CaseLanguageSelector, { isManageStep: true }))),
-                React.createElement(CaseContactSelector, null),
                 React.createElement(RHAssociatesSelector, null),
                 React.createElement(OpenReferenceNumber, { inlineEditable: false, hideSaveCancel: true }))))));
 }

package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"GlobalTroubleshootEffects.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/GlobalTroubleshootEffects.tsx"],"names":[],"mappings":"AAWA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAWvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAYvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,yBAAyB,CAAC,KAAK,EAAE,MAAM,qBAoWtD"}
+{"version":3,"file":"GlobalTroubleshootEffects.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/GlobalTroubleshootEffects.tsx"],"names":[],"mappings":"AAeA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAWvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAYvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,yBAAyB,CAAC,KAAK,EAAE,MAAM,qBA4atD"}

package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.js

@@ -11,7 +11,7 @@ import { useApolloClient } from '@apollo/client/react';
 import { useDebounce } from '@rh-support/components';
 import { GlobalMetadataStateContext, useUserPreferences } from '@rh-support/react-context';
 import { ability, CaseListFields, resourceActions, resources } from '@rh-support/user-permissions';
-import { resolveProductServiceLevelsForAccount } from '@rh-support/utils';
+import { GET_ACCOUNT_CONTACTS, resolveProductServiceLevelsForAccount, } from '@rh-support/utils';
 import findIndex from 'lodash/findIndex';
 import includes from 'lodash/includes';
 import isEmpty from 'lodash/isEmpty';
@@ -36,22 +36,26 @@ import { AttachmentStateContext } from '../shared/fileUpload/reducer/AttachmentR
 export function GlobalTroubleshootEffects(props) {
     const [initDefaultSection, setInitDefaultSection] = useState(false);
     const dispatchToRouteReducer = useContext(RouteDispatchContext);
-    const { globalMetadataState: { allProducts, loggedInUser, managedAccounts, loggedInUserRights, loggedInUsersAccount }, } = useContext(GlobalMetadataStateContext);
+    const { globalMetadataState: { allProducts, loggedInUser, managedAccounts, loggedInUserRights, loggedInUsersAccount, loggedInUserJwtToken, }, } = useContext(GlobalMetadataStateContext);
     const { sessionRestore: { activeSessionId }, } = useContext(SessionRestoreStateContext);
-    const { accountNumber, contactSsoUsername, product, version, summary, issue, environment, periodicityOfIssue, timeFramesAndUrgency, caseType, language, selectedAccountDetails, } = useCaseSelector((state) => ({
-        accountNumber: state.caseDetails.accountNumberRef,
-        contactSsoUsername: state.caseDetails.contactSSOName,
-        product: state.caseDetails.product,
-        version: state.caseDetails.version,
-        summary: state.caseDetails.summary,
-        issue: state.caseDetails.issue,
-        environment: state.caseDetails.environment,
-        periodicityOfIssue: state.caseDetails.periodicityOfIssue,
-        timeFramesAndUrgency: state.caseDetails.timeFramesAndUrgency,
-        caseType: state.caseDetails.caseType,
-        language: state.caseDetails.caseLanguage,
-        selectedAccountDetails: state.selectedAccountDetails,
-    }), isEqual);
+    const { accountNumber, contactSsoUsername, product, version, summary, issue, environment, periodicityOfIssue, timeFramesAndUrgency, caseType, language, selectedAccountDetails, selectedOwnerContactId, } = useCaseSelector((state) => {
+        var _a, _b;
+        return ({
+            accountNumber: state.caseDetails.accountNumberRef,
+            contactSsoUsername: state.caseDetails.contactSSOName,
+            product: state.caseDetails.product,
+            version: state.caseDetails.version,
+            summary: state.caseDetails.summary,
+            issue: state.caseDetails.issue,
+            environment: state.caseDetails.environment,
+            periodicityOfIssue: state.caseDetails.periodicityOfIssue,
+            timeFramesAndUrgency: state.caseDetails.timeFramesAndUrgency,
+            caseType: state.caseDetails.caseType,
+            language: state.caseDetails.caseLanguage,
+            selectedAccountDetails: state.selectedAccountDetails,
+            selectedOwnerContactId: (_b = (_a = state.selectedOwner) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.id,
+        });
+    }, isEqual);
     const caseDispatch = useCaseDispatch();
     const apolloClient = useApolloClient();
     const isCaseCreate = RouteUtils.getQueryParams(props.routeProps).caseCreate === 'true';
@@ -158,24 +162,78 @@ export function GlobalTroubleshootEffects(props) {
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [dispatchToRouteReducer, props.routeProps.location.pathname, isCaseCreate, isSearchIntent]);
     /**
-     * Auto-populate account and owner from logged-in user for external users only.
-     * Internal users select account/owner manually on Get Support.
+     * Auto-populate account and owner for external users.
+     * For org admin: dropdowns are visible but disabled — sets initial values.
+     * For non-org admin: dropdowns are hidden — fires the same queries in background.
      */
     useEffect(() => {
-        var _a;
+        var _a, _b;
         if (!isCaseCreate)
             return;
+        if (isEmpty(loggedInUserRights.data))
+            return;
         if (loggedInUserRights.data.isInternal())
             return;
-        if (isEmpty(accountNumber) && !isEmpty((_a = loggedInUsersAccount.data) === null || _a === void 0 ? void 0 : _a.accountNumber)) {
-            setCaseAccountNumber(caseDispatch, loggedInUsersAccount.data.accountNumber, true, loggedInUsersAccount.data, apolloClient);
+        const resolvedAccountNumber = ((_a = loggedInUsersAccount.data) === null || _a === void 0 ? void 0 : _a.accountNumber) ||
+            loggedInUserRights.data.getAccountNumber() ||
+            (loggedInUserJwtToken === null || loggedInUserJwtToken === void 0 ? void 0 : loggedInUserJwtToken.account_number) ||
+            '';
+        if (isEmpty(accountNumber) && !isEmpty(resolvedAccountNumber)) {
+            const hasFullAccountData = !isEmpty((_b = loggedInUsersAccount.data) === null || _b === void 0 ? void 0 : _b.accountNumber);
+            setCaseAccountNumber(caseDispatch, resolvedAccountNumber, hasFullAccountData, hasFullAccountData ? loggedInUsersAccount.data : {}, apolloClient);
         }
-        isEmpty(contactSsoUsername) &&
+        if (isEmpty(contactSsoUsername)) {
             setCaseOwner(caseDispatch, loggedInUserRights.data.getHydraContactFromLoggedInUser(), product, undefined, undefined, true, undefined, true, undefined, undefined, loggedInUserRights.data.isInternal()
                 ? accountNumber || loggedInUserRights.data.getAccountNumber()
                 : undefined);
+        }
+        // eslint-disable-next-line react-hooks/exhaustive-deps
+    }, [
+        caseDispatch,
+        loggedInUserRights.data,
+        loggedInUsersAccount.data,
+        apolloClient,
+        accountNumber,
+        contactSsoUsername,
+    ]);
+    useEffect(() => {
+        if (isEmpty(loggedInUserRights.data) || loggedInUserRights.data.isInternal())
+            return;
+        if (isEmpty(accountNumber) || isEmpty(contactSsoUsername))
+            return;
+        if (selectedAccountDetails.isFetching)
+            return;
+        if (selectedOwnerContactId)
+            return;
+        const ownerSso = loggedInUserRights.data.getSSOUsername();
+        const fetchContacts = () => __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g, _h, _j;
+            try {
+                const { data } = yield apolloClient.query({
+                    query: GET_ACCOUNT_CONTACTS,
+                    variables: {
+                        accountNumber: { eq: accountNumber },
+                        first: 200,
+                        orderBy: { Name: { order: 'ASC' } },
+                    },
+                });
+                const response = data;
+                const contactEdges = (_h = (_g = (_f = (_e = (_d = (_c = (_b = (_a = response === null || response === void 0 ? void 0 : response.salesforce_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.SalesforceSupportAccount) === null || _c === void 0 ? void 0 : _c.edges) === null || _d === void 0 ? void 0 : _d[0]) === null || _e === void 0 ? void 0 : _e.node) === null || _f === void 0 ? void 0 : _f.Contacts) === null || _g === void 0 ? void 0 : _g.edges) !== null && _h !== void 0 ? _h : [];
+                const matchingContact = contactEdges.find(({ node }) => { var _a, _b; return ((_b = (_a = node.SSOUserName__c) === null || _a === void 0 ? void 0 : _a.value) === null || _b === void 0 ? void 0 : _b.toLowerCase()) === (ownerSso === null || ownerSso === void 0 ? void 0 : ownerSso.toLowerCase()); });
+                if ((_j = matchingContact === null || matchingContact === void 0 ? void 0 : matchingContact.node) === null || _j === void 0 ? void 0 : _j.Id) {
+                    const ownerWithId = Object.assign(Object.assign({}, loggedInUserRights.data.getHydraContactFromLoggedInUser()), { id: matchingContact.node.Id });
+                    setCaseState(caseDispatch, {
+                        selectedOwner: { data: ownerWithId, isFetching: false, isError: false, errorMessage: '' },
+                    });
+                }
+            }
+            catch (e) {
+                // Contact fetch failed; case proceeds with owner from JWT
+            }
+        });
+        fetchContacts();
         // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [caseDispatch, loggedInUserRights.data, loggedInUsersAccount.data, apolloClient]);
+    }, [accountNumber, contactSsoUsername, selectedAccountDetails.isFetching, selectedOwnerContactId]);
     /**
      * handling top content call
      */

package/lib/esm/context/CaseContext.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseContext.d.ts","sourceRoot":"","sources":["../../../src/context/CaseContext.tsx"],"names":[],"mappings":"AACA,OAAO,KAAK,MAAM,OAAO,CAAC;AAC1B,OAAO,EAAqE,sBAAsB,EAAE,MAAM,aAAa,CAAC;AAGxH,OAAO,EAAE,eAAe,EAAE,UAAU,EAAoB,MAAM,6BAA6B,CAAC;AAK5F,eAAO,MAAM,gBAAgB,oEAAiF,CAAC;AAC/G,eAAO,MAAM,YAAY,0DAAiE,CAAC;AAC3F,eAAO,MAAM,eAAe,iDAAoE,CAAC;AACjG,eAAO,MAAM,eAAe,iJAAoE,CAAC;AAGjG,wBAAgB,mBAAmB,CAAC,EAAE,QAAQ,EAAE;;CAAA,qBAM/C"}
+{"version":3,"file":"CaseContext.d.ts","sourceRoot":"","sources":["../../../src/context/CaseContext.tsx"],"names":[],"mappings":"AACA,OAAO,KAAK,MAAM,OAAO,CAAC;AAC1B,OAAO,EAAqE,sBAAsB,EAAE,MAAM,aAAa,CAAC;AAGxH,OAAO,EAAE,eAAe,EAAE,UAAU,EAAoB,MAAM,6BAA6B,CAAC;AAK5F,eAAO,MAAM,gBAAgB,oEAAiF,CAAC;AAC/G,eAAO,MAAM,YAAY,0DAAiE,CAAC;AAE3F,eAAO,MAAM,eAAe,iDAAoE,CAAC;AACjG,eAAO,MAAM,eAAe,iJAAoE,CAAC;AAGjG,wBAAgB,mBAAmB,CAAC,EAAE,QAAQ,EAAE;;CAAA,qBAM/C"}

package/lib/esm/graphql/schemas/escalation.d.ts

@@ -30,7 +30,6 @@ export interface CreateRMECaseEscalationVariables {
         ParentId: string;
         EscalationCategory__c: string;
         ImpactOnUserOrBusiness__c: string;
-        CS_Geo__c: string;
     };
 }
 export interface CreateRMECaseEscalationResponse {

package/lib/esm/graphql/schemas/escalation.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"escalation.d.ts","sourceRoot":"","sources":["../../../../src/graphql/schemas/escalation.ts"],"names":[],"mappings":"AAAA,MAAM,WAAW,oBAAoB;IACjC,KAAK,EAAE;QACH,UAAU,EAAE;YAAE,EAAE,EAAE,MAAM,CAAA;SAAE,CAAC;KAC9B,CAAC;CACL;AAED,MAAM,WAAW,mBAAmB;IAChC,wBAAwB,EAAE;QACtB,KAAK,EAAE;YACH,qBAAqB,EAAE;gBACnB,KAAK,EAAE,KAAK,CAAC;oBACT,IAAI,EAAE;wBACF,EAAE,EAAE,MAAM,CAAC;qBACd,CAAC;iBACL,CAAC,CAAC;aACN,CAAC;SACL,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,gCAAgC;IAC7C,SAAS,EAAE;QACP,OAAO,EAAE,MAAM,CAAC;QAChB,WAAW,EAAE,MAAM,CAAC;QACpB,MAAM,EAAE,MAAM,CAAC;QACf,MAAM,EAAE,MAAM,CAAC;QACf,QAAQ,EAAE,MAAM,CAAC;QACjB,IAAI,EAAE,MAAM,CAAC;QACb,YAAY,EAAE,MAAM,CAAC;QACrB,QAAQ,EAAE,MAAM,CAAC;QACjB,qBAAqB,EAAE,MAAM,CAAC;QAC9B,yBAAyB,EAAE,MAAM,CAAC;QAClC,SAAS,EAAE,MAAM,CAAC;KACrB,CAAC;CACL;AAED,MAAM,WAAW,+BAA+B;IAC5C,wBAAwB,EAAE;QACtB,UAAU,EAAE;YACR,uBAAuB,EAAE;gBACrB,EAAE,EAAE,MAAM,CAAC;gBACX,UAAU,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC9B,MAAM,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC1B,OAAO,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC3B,QAAQ,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;aAC/B,CAAC;SACL,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,6BAA6B;IAC1C,KAAK,EAAE;QACH,QAAQ,EAAE;YAAE,EAAE,EAAE,MAAM,CAAA;SAAE,CAAC;KAC5B,CAAC;CACL;AAED,MAAM,WAAW,4BAA4B;IACzC,wBAAwB,EAAE;QACtB,KAAK,EAAE;YACH,qBAAqB,EAAE;gBACnB,KAAK,EAAE,KAAK,CAAC;oBACT,IAAI,EAAE;wBACF,UAAU,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;wBAC9B,OAAO,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;wBAC3B,MAAM,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;qBAC7B,CAAC;iBACL,CAAC,CAAC;aACN,CAAC;SACL,CAAC;KACL,CAAC;CACL"}
+{"version":3,"file":"escalation.d.ts","sourceRoot":"","sources":["../../../../src/graphql/schemas/escalation.ts"],"names":[],"mappings":"AAAA,MAAM,WAAW,oBAAoB;IACjC,KAAK,EAAE;QACH,UAAU,EAAE;YAAE,EAAE,EAAE,MAAM,CAAA;SAAE,CAAC;KAC9B,CAAC;CACL;AAED,MAAM,WAAW,mBAAmB;IAChC,wBAAwB,EAAE;QACtB,KAAK,EAAE;YACH,qBAAqB,EAAE;gBACnB,KAAK,EAAE,KAAK,CAAC;oBACT,IAAI,EAAE;wBACF,EAAE,EAAE,MAAM,CAAC;qBACd,CAAC;iBACL,CAAC,CAAC;aACN,CAAC;SACL,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,gCAAgC;IAC7C,SAAS,EAAE;QACP,OAAO,EAAE,MAAM,CAAC;QAChB,WAAW,EAAE,MAAM,CAAC;QACpB,MAAM,EAAE,MAAM,CAAC;QACf,MAAM,EAAE,MAAM,CAAC;QACf,QAAQ,EAAE,MAAM,CAAC;QACjB,IAAI,EAAE,MAAM,CAAC;QACb,YAAY,EAAE,MAAM,CAAC;QACrB,QAAQ,EAAE,MAAM,CAAC;QACjB,qBAAqB,EAAE,MAAM,CAAC;QAC9B,yBAAyB,EAAE,MAAM,CAAC;KACrC,CAAC;CACL;AAED,MAAM,WAAW,+BAA+B;IAC5C,wBAAwB,EAAE;QACtB,UAAU,EAAE;YACR,uBAAuB,EAAE;gBACrB,EAAE,EAAE,MAAM,CAAC;gBACX,UAAU,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC9B,MAAM,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC1B,OAAO,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC3B,QAAQ,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;aAC/B,CAAC;SACL,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,6BAA6B;IAC1C,KAAK,EAAE;QACH,QAAQ,EAAE;YAAE,EAAE,EAAE,MAAM,CAAA;SAAE,CAAC;KAC5B,CAAC;CACL;AAED,MAAM,WAAW,4BAA4B;IACzC,wBAAwB,EAAE;QACtB,KAAK,EAAE;YACH,qBAAqB,EAAE;gBACnB,KAAK,EAAE,KAAK,CAAC;oBACT,IAAI,EAAE;wBACF,UAAU,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;wBAC9B,OAAO,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;wBAC3B,MAAM,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;qBAC7B,CAAC;iBACL,CAAC,CAAC;aACN,CAAC;SACL,CAAC;KACL,CAAC;CACL"}

package/lib/esm/reducers/CaseHelpers.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseHelpers.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseHelpers.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,eAAe,EAAE,YAAY,EAAE,MAAM,qDAAqD,CAAC;AACpG,OAAO,EAAE,YAAY,EAAE,iBAAiB,EAAE,WAAW,EAAE,MAAM,yCAAyC,CAAC;AACvG,OAAO,EAAE,YAAY,EAAE,MAAM,iDAAiD,CAAC;AAC/E,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0CAA0C,CAAC;AAC/E,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAgBxD,OAAO,KAAK,MAAM,OAAO,CAAC;AAI1B,OAAO,EAOH,UAAU,EAEV,mBAAmB,EAkBtB,MAAM,mBAAmB,CAAC;AAE3B,eAAO,MAAM,sBAAsB,GAAI,MAAM,mBAAmB,EAAE,EAAE,YAAO,UAM1E,CAAC;AAEF,eAAO,MAAM,2BAA2B,GAAI,YAAY,WAAW,KAAG,MAOrE,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,KAAK,mBAAmB,EAAE,OAAO,MAAM,sBAyB9E,CAAC;AAIF,eAAO,MAAM,qBAAqB,GAC9B,OAAO,MAAM,EACb,cAAc,MAAM,EACpB,qBAAqB,MAAM,EAC3B,uBAAuB,MAAM,EAC7B,gBAAgB,MAAM,EACtB,UAAU,MAAM,EAChB,UAAU,MAAM,KACjB,MAyBF,CAAC;AAIF,eAAO,MAAM,oBAAoB,GAC7B,OAAO,MAAM,EACb,cAAc,MAAM,EACpB,qBAAqB,MAAM,EAC3B,uBAAuB,MAAM,KAC9B,MAQF,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,cAAc,MAAM,EAAE,UAAU,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,UAAU,MAAM,KAAG,MAAM,GAAG,KAAK,CAAC,GAAG,CAAC,OAiB7E,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,cAAc,MAAM,EAAE,UAAU,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,sBAAsB,GAAI,UAAU,MAAM,KAAG,MAKzD,CAAC;AAEF,eAAO,MAAM,gBAAgB,GAAI,cAAS,EAAE,gBAAW,YAsCtD,CAAC;AAIF,eAAO,MAAM,gBAAgB,GAAI,WAAW,UAAU,EAAE,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAAG,OA6B3G,CAAC;AAEF,eAAO,MAAM,oBAAoB,GAC7B,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OA0BF,CAAC;AAEF,eAAO,MAAM,0BAA0B,GACnC,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAYF,CAAC;AAIF,eAAO,MAAM,6BAA6B,GACtC,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAkBF,CAAC;AAEF,eAAO,MAAM,wBAAwB,GACjC,WAAW,UAAU,EACrB,cAAc,YAAY,EAC1B,eAAc,OAAe,KAC9B,mBAwCF,CAAC;AAEF,eAAO,MAAM,iBAAiB,GAC1B,WAAW,UAAU,EACrB,cAAc,YAAY,EAC1B,eAAc,OAAe,KAC9B,OAAO,CAAC,YAAY,CA6EtB,CAAC;AAEF,eAAO,MAAM,wBAAwB,GAAI,kBAAkB,YAAY,EAAE,KAAG,YAAY,EAEvF,CAAC;AACF,eAAO,MAAM,yBAAyB,GAAI,kBAAkB,YAAY,EAAE,KAAG,OAE5E,CAAC;AAEF,eAAO,MAAM,yBAAyB,GAClC,aAAa,YAAY,EACzB,2BAA2B,MAAM,EACjC,iBAAiB,MAAM,KACxB,OAAO,CAAC,YAAY,CAiCtB,CAAC;AACF,eAAO,MAAM,yBAAyB,GAClC,aAAa,OAAO,CAAC,YAAY,CAAC,EAClC,8BAA8B,QAAQ,EAAE,KACzC,eAiDF,CAAC"}
+{"version":3,"file":"CaseHelpers.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseHelpers.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,eAAe,EAAE,YAAY,EAAE,MAAM,qDAAqD,CAAC;AACpG,OAAO,EAAE,YAAY,EAAE,iBAAiB,EAAE,WAAW,EAAE,MAAM,yCAAyC,CAAC;AACvG,OAAO,EAAE,YAAY,EAAE,MAAM,iDAAiD,CAAC;AAC/E,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0CAA0C,CAAC;AAC/E,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAgBxD,OAAO,KAAK,MAAM,OAAO,CAAC;AAI1B,OAAO,EAOH,UAAU,EAEV,mBAAmB,EAkBtB,MAAM,mBAAmB,CAAC;AAE3B,eAAO,MAAM,sBAAsB,GAAI,MAAM,mBAAmB,EAAE,EAAE,YAAO,UAM1E,CAAC;AAEF,eAAO,MAAM,2BAA2B,GAAI,YAAY,WAAW,KAAG,MAOrE,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,KAAK,mBAAmB,EAAE,OAAO,MAAM,sBAyB9E,CAAC;AAIF,eAAO,MAAM,qBAAqB,GAC9B,OAAO,MAAM,EACb,cAAc,MAAM,EACpB,qBAAqB,MAAM,EAC3B,uBAAuB,MAAM,EAC7B,gBAAgB,MAAM,EACtB,UAAU,MAAM,EAChB,UAAU,MAAM,KACjB,MAyBF,CAAC;AAIF,eAAO,MAAM,oBAAoB,GAC7B,OAAO,MAAM,EACb,cAAc,MAAM,EACpB,qBAAqB,MAAM,EAC3B,uBAAuB,MAAM,KAC9B,MAQF,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,cAAc,MAAM,EAAE,UAAU,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,UAAU,MAAM,KAAG,MAAM,GAAG,KAAK,CAAC,GAAG,CAAC,OAiB7E,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,cAAc,MAAM,EAAE,UAAU,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,sBAAsB,GAAI,UAAU,MAAM,KAAG,MAKzD,CAAC;AAEF,eAAO,MAAM,gBAAgB,GAAI,cAAS,EAAE,gBAAW,YAsCtD,CAAC;AAIF,eAAO,MAAM,gBAAgB,GAAI,WAAW,UAAU,EAAE,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAAG,OA6B3G,CAAC;AAEF,eAAO,MAAM,oBAAoB,GAC7B,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OA0BF,CAAC;AAEF,eAAO,MAAM,0BAA0B,GACnC,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAYF,CAAC;AAIF,eAAO,MAAM,6BAA6B,GACtC,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAkBF,CAAC;AAEF,eAAO,MAAM,wBAAwB,GACjC,WAAW,UAAU,EACrB,cAAc,YAAY,EAC1B,eAAc,OAAe,KAC9B,mBAqCF,CAAC;AAEF,eAAO,MAAM,iBAAiB,GAC1B,WAAW,UAAU,EACrB,cAAc,YAAY,EAC1B,eAAc,OAAe,KAC9B,OAAO,CAAC,YAAY,CA6EtB,CAAC;AAEF,eAAO,MAAM,wBAAwB,GAAI,kBAAkB,YAAY,EAAE,KAAG,YAAY,EAEvF,CAAC;AACF,eAAO,MAAM,yBAAyB,GAAI,kBAAkB,YAAY,EAAE,KAAG,OAE5E,CAAC;AAEF,eAAO,MAAM,yBAAyB,GAClC,aAAa,YAAY,EACzB,2BAA2B,MAAM,EACjC,iBAAiB,MAAM,KACxB,OAAO,CAAC,YAAY,CAiCtB,CAAC;AACF,eAAO,MAAM,yBAAyB,GAClC,aAAa,OAAO,CAAC,YAAY,CAAC,EAClC,8BAA8B,QAAQ,EAAE,KACzC,eAiDF,CAAC"}

package/lib/esm/reducers/CaseHelpers.js

@@ -239,15 +239,11 @@ export const createCasePayloadGraphQL = (caseState, sessionItem, isCaseCreate =
         (!isEmpty(case_details.environment) ||
             !isEmpty(case_details.periodicityOfIssue) ||
             !isEmpty(case_details.timeFramesAndUrgency)) &&
-        (casePayload.Description = case_details.issue);
-    // TODO: EnvironmentInWhichItOccurs__c is not in the GraphQL schema yet — re-enable once supported
-    // (!isEmpty(case_details.environment) || !isEmpty(caseState.v3ClusterName)) &&
-    //     (casePayload.EnvironmentInWhichItOccurs__c = `${
-    //         caseState.v3ClusterName ? `OpenShift Cluster Name: ${caseState.v3ClusterName}\n` : ''
-    //     } ${case_details.environment}`);
-    // TODO: FrequencyOfIssueOccurrence__c is not in the GraphQL schema yet — re-enable once supported
-    // !isEmpty(case_details.periodicityOfIssue) &&
-    //     (casePayload.FrequencyOfIssueOccurrence__c = case_details.periodicityOfIssue);
+        (casePayload.Description = case_details.description);
+    (!isEmpty(case_details.environment) || !isEmpty(caseState.v3ClusterName)) &&
+        (casePayload.EnvironmentInWhichItOccurs__c = `${caseState.v3ClusterName ? `OpenShift Cluster Name: ${caseState.v3ClusterName}\n` : ''} ${case_details.environment}`);
+    !isEmpty(case_details.periodicityOfIssue) &&
+        (casePayload.FrequencyOfIssueOccurrence__c = case_details.periodicityOfIssue);
     !isEmpty(case_details.timeFramesAndUrgency) &&
         (casePayload.ImpactOnUserOrBusiness__c = case_details.timeFramesAndUrgency);
     casePayload.Origin = (_c = (_b = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _b === void 0 ? void 0 : _b.originatingSystem) !== null && _c !== void 0 ? _c : getUserAgentForCaseMode(isCaseCreate);
@@ -258,8 +254,7 @@ export const createCasePayloadGraphQL = (caseState, sessionItem, isCaseCreate =
     !isEmpty(caseState.selectedVersionId) && (casePayload.ProductId = caseState.selectedVersionId);
     !isEmpty((_f = case_details.phoneAreaCodePrefixLineNumber) === null || _f === void 0 ? void 0 : _f.trim()) &&
         (casePayload.SuppliedPhone = (_g = case_details.phoneAreaCodePrefixLineNumber) === null || _g === void 0 ? void 0 : _g.trim());
-    // TODO: Map alternateId to AlternateCaseId__c once confirmed in GraphQL schema
-    // !isEmpty(case_details.alternateId) && (casePayload.AlternateCaseId__c = case_details.alternateId);
+    !isEmpty(case_details.alternateId) && (casePayload.AlternateCaseId__c = case_details.alternateId);
     return casePayload;
 };
 export const createCasePayload = (caseState, sessionItem, isCaseCreate = false) => {

package/lib/esm/reducers/CaseReducer.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseReducer.js

@@ -750,12 +750,19 @@ export const fetchCaseDetailsHydra = (dispatch, caseNumber, loggedInUserRights,
         if (data.groupNumber && data.groupNumber !== '-1') {
             setSelectedCaseGroupUsers(dispatch, data.accountNumberRef, data.groupNumber, loggedInUserRights);
         }
-        if (loggedInUserRights.isInternal() && !loggedInUserRights.isSecureSupportTech()) {
-            getNotificationContacts4InternalUser(dispatch, notifiedListUsers, data.contactSSOName);
-        }
-        else {
-            getNotificationContacts4ExternalUser(dispatch, notifiedListUsers, loggedInUserRights, data.accountNumberRef, data.contactSSOName, data.contactName);
-        }
+        // TODO: Re-enable send notifications calls once GraphQL support is available
+        // if (loggedInUserRights.isInternal() && !loggedInUserRights.isSecureSupportTech()) {
+        //     getNotificationContacts4InternalUser(dispatch, notifiedListUsers, data.contactSSOName);
+        // } else {
+        //     getNotificationContacts4ExternalUser(
+        //         dispatch,
+        //         notifiedListUsers,
+        //         loggedInUserRights,
+        //         data.accountNumberRef,
+        //         data.contactSSOName,
+        //         data.contactName
+        //     );
+        // }
     }
     catch (error) {
         dispatch({ type: CaseReducerConstants.receivedCaseDetailsError, payload: { caseDetailsError: error } });

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@rh-support/troubleshoot",
-    "version": "2.6.292",
+    "version": "2.6.296",
     "publishConfig": {
         "access": "public",
         "registry": "https://registry.npmjs.org"
@@ -54,10 +54,10 @@
         "@progress/kendo-react-pdf": "^5.16.0",
         "@redux-devtools/extension": "^3.3.0",
         "@rh-support/components": "2.5.165",
-        "@rh-support/react-context": "2.5.268",
+        "@rh-support/react-context": "2.5.272",
         "@rh-support/types": "2.0.26",
-        "@rh-support/user-permissions": "2.5.122",
-        "@rh-support/utils": "2.5.105",
+        "@rh-support/user-permissions": "2.5.124",
+        "@rh-support/utils": "2.5.107",
         "@types/react-redux": "^7.1.33",
         "@types/redux": "^3.6.0",
         "date-fns": "3.6.0",
@@ -127,5 +127,5 @@
         "defaults and supports es6-module",
         "maintained node versions"
     ],
-    "gitHead": "2b2c0e7650d4c5d94856ae246c3e5a6c7ae9e75d"
+    "gitHead": "841d3531777ef141d920f72fa492c1e53d100e9f"
 }