@rh-support/troubleshoot 2.6.292 → 2.6.295

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAkCA,OAAO,KAA8B,MAAM,OAAO,CAAC;AA0BnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,qBAoYnD"}
+{"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAkCA,OAAO,KAA8B,MAAM,OAAO,CAAC;AA0BnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,qBAmYnD"}

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.js

@@ -115,7 +115,6 @@ export function RequestEscalationModal(props) {
                         ParentId: parentId,
                         EscalationCategory__c: formState.rmeCategory,
                         ImpactOnUserOrBusiness__c: formState.businessImpactDescription,
-                        CS_Geo__c: formState.geo,
                     },
                 },
             });

package/lib/esm/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"NewEssTermsModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.tsx"],"names":[],"mappings":"AAiBA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAExD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAYnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AA4BD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBAmY7C"}
+{"version":3,"file":"NewEssTermsModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.tsx"],"names":[],"mappings":"AAkBA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAExD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAYnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AA4BD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBA4Y7C"}

package/lib/esm/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.js

@@ -7,6 +7,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
+import { useApolloClient } from '@apollo/client/react';
 import { publicApi } from '@cee-eng/hydrajs';
 import { Alert, Button, ButtonVariant, Checkbox, Modal, ModalBody, ModalFooter, ModalHeader, TextArea, TextInput, } from '@patternfly/react-core';
 import DownloadIcon from '@patternfly/react-icons/dist/js/icons/download-icon';
@@ -19,7 +20,7 @@ import { useCaseDispatch, useCaseSelector } from '../../../context/CaseContext';
 import { useCaseDetailsPageStateContext } from '../../../context/CaseDetailsPageContext';
 import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../../context/CaseDiscussionTabContext';
 import { updateDiscussionStateComments } from '../../../reducers/CaseDiscussionTabReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, updateCaseDetails } from '../../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, updateCaseDetailsGraphQL } from '../../../reducers/CaseReducer';
 const getLocaleNameFromLocalCode = (localeCode) => {
     if ('Intl' in window && 'DisplayNames' in Intl) {
         try {
@@ -49,8 +50,10 @@ export function NewEssTermsModal(props) {
         remoteSessionTermsAcked: state.caseDetails.remoteSessionTermsAcked,
     }), isEqual);
     const [isTermsChecked, setIsTermsChecked] = useState(false);
+    const existingCaseDetails = useCaseSelector((state) => state.caseDetails, isEqual);
     const { request } = useFetch(publicApi.terms.getRequiredTerms);
     const caseDispatch = useCaseDispatch();
+    const apolloClient = useApolloClient();
     const [selectedTranslation, setSelectedTranslation] = useState({
         id: '5001',
         isDefault: false,
@@ -129,11 +132,10 @@ export function NewEssTermsModal(props) {
     const submitRemoteSessionAgreement = (pdfId) => __awaiter(this, void 0, void 0, function* () {
         const requestComment = t(`\n**Thank you for submitting the request for a remote session. A support manager will review the request, and updates will be provided in the support case. Please continue to provide any data requested by the support engineers in the case prior to the remote session (if applicable).**\n\nSubmitted a remote session request with following details:\n\n**Preferred Time and Expectations of remote session**\n${sessionExpectations}\n\n**Describe the impact to you or the business**\n${impact}\n\n${sessionLink ? `**Remote session link**\n${formatSessionLinks(sessionLink)}\n\n` : ''}This action does not initiate a remote session. A Red Hat Associate will get back to you soon.`);
         try {
-            yield updateCaseDetails(caseDispatch, props.caseNumber, {
+            yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, props.caseNumber, {
                 remoteSessionTermsAcked: true,
-                screenSessionRequested: true,
                 waitingOnCallback: true,
-            });
+            }, false, { existingCaseDetails });
             try {
                 yield postCommentRequest({
                     caseNumber: props.caseNumber,
@@ -170,8 +172,9 @@ export function NewEssTermsModal(props) {
                 onCancel();
                 setAgreeLoading(false);
                 setIsTermsChecked(false);
-                yield updateCaseDetails(caseDispatch, props.caseNumber, {
-                    screenSessionRequested: false,
+                yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, props.caseNumber, {
+                    remoteSessionTermsAcked: false,
+                    waitingOnCallback: false,
                 });
                 // ToastNotification.addDangerMessage(
                 //     t('Could not submit a request for remote session'),

package/lib/esm/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"RemoteSessionAgreementModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.tsx"],"names":[],"mappings":"AAiBA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAExD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAgBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AA4BD,wBAAgB,2BAA2B,CAAC,KAAK,EAAE,MAAM,qBA0XxD"}
+{"version":3,"file":"RemoteSessionAgreementModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.tsx"],"names":[],"mappings":"AAkBA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAExD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAgBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AA4BD,wBAAgB,2BAA2B,CAAC,KAAK,EAAE,MAAM,qBAqYxD"}

package/lib/esm/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.js

@@ -7,6 +7,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
+import { useApolloClient } from '@apollo/client/react';
 import { publicApi } from '@cee-eng/hydrajs';
 import { Alert, Button, ButtonVariant, Checkbox, Modal, ModalBody, ModalFooter, ModalHeader, TextArea, TextInput, } from '@patternfly/react-core';
 import DownloadIcon from '@patternfly/react-icons/dist/js/icons/download-icon';
@@ -19,7 +20,7 @@ import { useCaseDispatch, useCaseSelector } from '../../../context/CaseContext';
 import { useCaseDetailsPageStateContext } from '../../../context/CaseDetailsPageContext';
 import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../../context/CaseDiscussionTabContext';
 import { updateDiscussionStateComments } from '../../../reducers/CaseDiscussionTabReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, setRemoteRiderFlag, updateCaseDetails, } from '../../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, setRemoteRiderFlag, updateCaseDetailsGraphQL, } from '../../../reducers/CaseReducer';
 const getLocaleNameFromLocalCode = (localeCode) => {
     if ('Intl' in window && 'DisplayNames' in Intl) {
         try {
@@ -47,10 +48,12 @@ export function RemoteSessionAgreementModal(props) {
     const { t } = useTranslation();
     const { remoteSessionTermsAcked } = useCaseSelector((state) => ({
         remoteSessionTermsAcked: state.caseDetails.remoteSessionTermsAcked,
+        caseDetails: state.caseDetails,
     }), isEqual);
     const [isTermsChecked, setIsTermsChecked] = useState(false);
     const { request } = useFetch(publicApi.terms.getRequiredTerms);
     const caseDispatch = useCaseDispatch();
+    const apolloClient = useApolloClient();
     const [selectedTranslation, setSelectedTranslation] = useState({
         id: '5001',
         isDefault: false,
@@ -115,14 +118,15 @@ export function RemoteSessionAgreementModal(props) {
         props.onClose && props.onClose();
     };
     const toggleRemoteSessionForm = () => setIsRemoteSessionForm(true);
+    const existingCaseDetails = useCaseSelector((state) => state.caseDetails, isEqual);
     // Function to ack remote session terms and post comment
     const submitRemoteSessionAgreement = (pdfId) => __awaiter(this, void 0, void 0, function* () {
         const requestComment = t(`\n**Thank you for submitting the request for a remote session. A support manager will review the request, and updates will be provided in the support case. Please continue to provide any data requested by the support engineers in the case prior to the remote session (if applicable).**\n\nSubmitted a remote session request with following details:\n\n**Preferred Time and Expectations of remote session**\n${sessionExpectations}\n\n**Describe the impact to you or the business**\n${impact}\n\n${sessionLink ? `**Remote session link**\n${formatSessionLinks(sessionLink)}\n\n` : ''}This action does not initiate a remote session. A Red Hat Associate will get back to you soon.`);
         try {
-            yield updateCaseDetails(caseDispatch, props.caseNumber, {
+            yield updateCaseDetailsGraphQL(caseDispatch, apolloClient, props.caseNumber, {
                 remoteSessionTermsAcked: true,
                 waitingOnCallback: true,
-            });
+            }, false, { existingCaseDetails });
             setRemoteRiderFlag(caseDispatch, true);
             try {
                 yield postCommentRequest({

package/lib/esm/components/CaseManagement/CaseManagement.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseManagement.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/CaseManagement.tsx"],"names":[],"mappings":"AACA,OAAO,KAAK,MAAM,OAAO,CAAC;AAgB1B,MAAM,WAAW,MAAM;CAAG;AAC1B,MAAM,CAAC,OAAO,UAAU,cAAc,CAAC,KAAK,EAAE,MAAM,qBAqCnD"}
+{"version":3,"file":"CaseManagement.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/CaseManagement.tsx"],"names":[],"mappings":"AACA,OAAO,KAAK,MAAM,OAAO,CAAC;AAgB1B,MAAM,WAAW,MAAM;CAAG;AAC1B,MAAM,CAAC,OAAO,UAAU,cAAc,CAAC,KAAK,EAAE,MAAM,qBAuCnD"}

package/lib/esm/components/CaseManagement/CaseManagement.js

@@ -12,7 +12,6 @@ import CaseLanguageSelector from './CaseLanguageSelector';
 // import { Cep } from './Cep';
 import OpenReferenceNumber from './OpenReferenceNumber';
 import { RHAssociatesSelector } from './RHAssociatesSelector';
-import CaseContactSelector from './SendNotifications/CaseContactSelector';
 export default function CaseManagement(props) {
     const caseDispatch = useCaseDispatch();
     const onSeverityChange = (payload) => {
@@ -30,7 +29,6 @@ export default function CaseManagement(props) {
         React.createElement(Grid, { hasGutter: true },
             React.createElement(GridItem, { span: 12, xl2: 6, className: "pf-v6-u-mb-xs" },
                 React.createElement(CaseLanguageSelector, { isManageStep: true }))),
-        React.createElement(CaseContactSelector, null),
         React.createElement(RHAssociatesSelector, null),
         React.createElement(OpenReferenceNumber, { inlineEditable: false, hideSaveCancel: true })));
 }

package/lib/esm/components/IdeaInformation/IdeaInformation.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"IdeaInformation.d.ts","sourceRoot":"","sources":["../../../../src/components/IdeaInformation/IdeaInformation.tsx"],"names":[],"mappings":"AAaA,OAAO,KAAgC,MAAM,OAAO,CAAC;AAiBrD,MAAM,CAAC,OAAO,UAAU,eAAe,sBAkJtC"}
+{"version":3,"file":"IdeaInformation.d.ts","sourceRoot":"","sources":["../../../../src/components/IdeaInformation/IdeaInformation.tsx"],"names":[],"mappings":"AAaA,OAAO,KAAgC,MAAM,OAAO,CAAC;AAiBrD,MAAM,CAAC,OAAO,UAAU,eAAe,sBAoJtC"}

package/lib/esm/components/IdeaInformation/IdeaInformation.js

@@ -18,7 +18,7 @@ import CaseLanguageSelector from '../CaseManagement/CaseLanguageSelector';
 // import { Cep } from '../CaseManagement/Cep';
 import OpenReferenceNumber from '../CaseManagement/OpenReferenceNumber';
 import { RHAssociatesSelector } from '../CaseManagement/RHAssociatesSelector';
-import CaseContactSelector from '../CaseManagement/SendNotifications/CaseContactSelector';
+// import CaseContactSelector from '../CaseManagement/SendNotifications/CaseContactSelector';
 import KtQuestions from '../ImproveCase/KtQuestions';
 export default function IdeaInformation() {
     const { t } = useTranslation();
@@ -104,7 +104,6 @@ export default function IdeaInformation() {
                 React.createElement(Grid, { hasGutter: true },
                     React.createElement(GridItem, { span: 12, xl2: 6, className: "pf-v6-u-mb-xs" },
                         React.createElement(CaseLanguageSelector, { isManageStep: true }))),
-                React.createElement(CaseContactSelector, null),
                 React.createElement(RHAssociatesSelector, null),
                 React.createElement(OpenReferenceNumber, { inlineEditable: false, hideSaveCancel: true }))))));
 }

package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"GlobalTroubleshootEffects.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/GlobalTroubleshootEffects.tsx"],"names":[],"mappings":"AAWA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAWvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAYvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,yBAAyB,CAAC,KAAK,EAAE,MAAM,qBAoWtD"}
+{"version":3,"file":"GlobalTroubleshootEffects.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/GlobalTroubleshootEffects.tsx"],"names":[],"mappings":"AAeA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAWvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAYvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,yBAAyB,CAAC,KAAK,EAAE,MAAM,qBA4atD"}

package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.js

@@ -11,7 +11,7 @@ import { useApolloClient } from '@apollo/client/react';
 import { useDebounce } from '@rh-support/components';
 import { GlobalMetadataStateContext, useUserPreferences } from '@rh-support/react-context';
 import { ability, CaseListFields, resourceActions, resources } from '@rh-support/user-permissions';
-import { resolveProductServiceLevelsForAccount } from '@rh-support/utils';
+import { GET_ACCOUNT_CONTACTS, resolveProductServiceLevelsForAccount, } from '@rh-support/utils';
 import findIndex from 'lodash/findIndex';
 import includes from 'lodash/includes';
 import isEmpty from 'lodash/isEmpty';
@@ -36,22 +36,26 @@ import { AttachmentStateContext } from '../shared/fileUpload/reducer/AttachmentR
 export function GlobalTroubleshootEffects(props) {
     const [initDefaultSection, setInitDefaultSection] = useState(false);
     const dispatchToRouteReducer = useContext(RouteDispatchContext);
-    const { globalMetadataState: { allProducts, loggedInUser, managedAccounts, loggedInUserRights, loggedInUsersAccount }, } = useContext(GlobalMetadataStateContext);
+    const { globalMetadataState: { allProducts, loggedInUser, managedAccounts, loggedInUserRights, loggedInUsersAccount, loggedInUserJwtToken, }, } = useContext(GlobalMetadataStateContext);
     const { sessionRestore: { activeSessionId }, } = useContext(SessionRestoreStateContext);
-    const { accountNumber, contactSsoUsername, product, version, summary, issue, environment, periodicityOfIssue, timeFramesAndUrgency, caseType, language, selectedAccountDetails, } = useCaseSelector((state) => ({
-        accountNumber: state.caseDetails.accountNumberRef,
-        contactSsoUsername: state.caseDetails.contactSSOName,
-        product: state.caseDetails.product,
-        version: state.caseDetails.version,
-        summary: state.caseDetails.summary,
-        issue: state.caseDetails.issue,
-        environment: state.caseDetails.environment,
-        periodicityOfIssue: state.caseDetails.periodicityOfIssue,
-        timeFramesAndUrgency: state.caseDetails.timeFramesAndUrgency,
-        caseType: state.caseDetails.caseType,
-        language: state.caseDetails.caseLanguage,
-        selectedAccountDetails: state.selectedAccountDetails,
-    }), isEqual);
+    const { accountNumber, contactSsoUsername, product, version, summary, issue, environment, periodicityOfIssue, timeFramesAndUrgency, caseType, language, selectedAccountDetails, selectedOwnerContactId, } = useCaseSelector((state) => {
+        var _a, _b;
+        return ({
+            accountNumber: state.caseDetails.accountNumberRef,
+            contactSsoUsername: state.caseDetails.contactSSOName,
+            product: state.caseDetails.product,
+            version: state.caseDetails.version,
+            summary: state.caseDetails.summary,
+            issue: state.caseDetails.issue,
+            environment: state.caseDetails.environment,
+            periodicityOfIssue: state.caseDetails.periodicityOfIssue,
+            timeFramesAndUrgency: state.caseDetails.timeFramesAndUrgency,
+            caseType: state.caseDetails.caseType,
+            language: state.caseDetails.caseLanguage,
+            selectedAccountDetails: state.selectedAccountDetails,
+            selectedOwnerContactId: (_b = (_a = state.selectedOwner) === null || _a === void 0 ? void 0 : _a.data) === null || _b === void 0 ? void 0 : _b.id,
+        });
+    }, isEqual);
     const caseDispatch = useCaseDispatch();
     const apolloClient = useApolloClient();
     const isCaseCreate = RouteUtils.getQueryParams(props.routeProps).caseCreate === 'true';
@@ -158,24 +162,78 @@ export function GlobalTroubleshootEffects(props) {
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [dispatchToRouteReducer, props.routeProps.location.pathname, isCaseCreate, isSearchIntent]);
     /**
-     * Auto-populate account and owner from logged-in user for external users only.
-     * Internal users select account/owner manually on Get Support.
+     * Auto-populate account and owner for external users.
+     * For org admin: dropdowns are visible but disabled — sets initial values.
+     * For non-org admin: dropdowns are hidden — fires the same queries in background.
      */
     useEffect(() => {
-        var _a;
+        var _a, _b;
         if (!isCaseCreate)
             return;
+        if (isEmpty(loggedInUserRights.data))
+            return;
         if (loggedInUserRights.data.isInternal())
             return;
-        if (isEmpty(accountNumber) && !isEmpty((_a = loggedInUsersAccount.data) === null || _a === void 0 ? void 0 : _a.accountNumber)) {
-            setCaseAccountNumber(caseDispatch, loggedInUsersAccount.data.accountNumber, true, loggedInUsersAccount.data, apolloClient);
+        const resolvedAccountNumber = ((_a = loggedInUsersAccount.data) === null || _a === void 0 ? void 0 : _a.accountNumber) ||
+            loggedInUserRights.data.getAccountNumber() ||
+            (loggedInUserJwtToken === null || loggedInUserJwtToken === void 0 ? void 0 : loggedInUserJwtToken.account_number) ||
+            '';
+        if (isEmpty(accountNumber) && !isEmpty(resolvedAccountNumber)) {
+            const hasFullAccountData = !isEmpty((_b = loggedInUsersAccount.data) === null || _b === void 0 ? void 0 : _b.accountNumber);
+            setCaseAccountNumber(caseDispatch, resolvedAccountNumber, hasFullAccountData, hasFullAccountData ? loggedInUsersAccount.data : {}, apolloClient);
         }
-        isEmpty(contactSsoUsername) &&
+        if (isEmpty(contactSsoUsername)) {
             setCaseOwner(caseDispatch, loggedInUserRights.data.getHydraContactFromLoggedInUser(), product, undefined, undefined, true, undefined, true, undefined, undefined, loggedInUserRights.data.isInternal()
                 ? accountNumber || loggedInUserRights.data.getAccountNumber()
                 : undefined);
+        }
+        // eslint-disable-next-line react-hooks/exhaustive-deps
+    }, [
+        caseDispatch,
+        loggedInUserRights.data,
+        loggedInUsersAccount.data,
+        apolloClient,
+        accountNumber,
+        contactSsoUsername,
+    ]);
+    useEffect(() => {
+        if (isEmpty(loggedInUserRights.data) || loggedInUserRights.data.isInternal())
+            return;
+        if (isEmpty(accountNumber) || isEmpty(contactSsoUsername))
+            return;
+        if (selectedAccountDetails.isFetching)
+            return;
+        if (selectedOwnerContactId)
+            return;
+        const ownerSso = loggedInUserRights.data.getSSOUsername();
+        const fetchContacts = () => __awaiter(this, void 0, void 0, function* () {
+            var _a, _b, _c, _d, _e, _f, _g, _h, _j;
+            try {
+                const { data } = yield apolloClient.query({
+                    query: GET_ACCOUNT_CONTACTS,
+                    variables: {
+                        accountNumber: { eq: accountNumber },
+                        first: 200,
+                        orderBy: { Name: { order: 'ASC' } },
+                    },
+                });
+                const response = data;
+                const contactEdges = (_h = (_g = (_f = (_e = (_d = (_c = (_b = (_a = response === null || response === void 0 ? void 0 : response.salesforce_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.SalesforceSupportAccount) === null || _c === void 0 ? void 0 : _c.edges) === null || _d === void 0 ? void 0 : _d[0]) === null || _e === void 0 ? void 0 : _e.node) === null || _f === void 0 ? void 0 : _f.Contacts) === null || _g === void 0 ? void 0 : _g.edges) !== null && _h !== void 0 ? _h : [];
+                const matchingContact = contactEdges.find(({ node }) => { var _a, _b; return ((_b = (_a = node.SSOUserName__c) === null || _a === void 0 ? void 0 : _a.value) === null || _b === void 0 ? void 0 : _b.toLowerCase()) === (ownerSso === null || ownerSso === void 0 ? void 0 : ownerSso.toLowerCase()); });
+                if ((_j = matchingContact === null || matchingContact === void 0 ? void 0 : matchingContact.node) === null || _j === void 0 ? void 0 : _j.Id) {
+                    const ownerWithId = Object.assign(Object.assign({}, loggedInUserRights.data.getHydraContactFromLoggedInUser()), { id: matchingContact.node.Id });
+                    setCaseState(caseDispatch, {
+                        selectedOwner: { data: ownerWithId, isFetching: false, isError: false, errorMessage: '' },
+                    });
+                }
+            }
+            catch (e) {
+                // Contact fetch failed; case proceeds with owner from JWT
+            }
+        });
+        fetchContacts();
         // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [caseDispatch, loggedInUserRights.data, loggedInUsersAccount.data, apolloClient]);
+    }, [accountNumber, contactSsoUsername, selectedAccountDetails.isFetching, selectedOwnerContactId]);
     /**
      * handling top content call
      */

package/lib/esm/graphql/schemas/escalation.d.ts

@@ -30,7 +30,6 @@ export interface CreateRMECaseEscalationVariables {
         ParentId: string;
         EscalationCategory__c: string;
         ImpactOnUserOrBusiness__c: string;
-        CS_Geo__c: string;
     };
 }
 export interface CreateRMECaseEscalationResponse {

package/lib/esm/graphql/schemas/escalation.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"escalation.d.ts","sourceRoot":"","sources":["../../../../src/graphql/schemas/escalation.ts"],"names":[],"mappings":"AAAA,MAAM,WAAW,oBAAoB;IACjC,KAAK,EAAE;QACH,UAAU,EAAE;YAAE,EAAE,EAAE,MAAM,CAAA;SAAE,CAAC;KAC9B,CAAC;CACL;AAED,MAAM,WAAW,mBAAmB;IAChC,wBAAwB,EAAE;QACtB,KAAK,EAAE;YACH,qBAAqB,EAAE;gBACnB,KAAK,EAAE,KAAK,CAAC;oBACT,IAAI,EAAE;wBACF,EAAE,EAAE,MAAM,CAAC;qBACd,CAAC;iBACL,CAAC,CAAC;aACN,CAAC;SACL,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,gCAAgC;IAC7C,SAAS,EAAE;QACP,OAAO,EAAE,MAAM,CAAC;QAChB,WAAW,EAAE,MAAM,CAAC;QACpB,MAAM,EAAE,MAAM,CAAC;QACf,MAAM,EAAE,MAAM,CAAC;QACf,QAAQ,EAAE,MAAM,CAAC;QACjB,IAAI,EAAE,MAAM,CAAC;QACb,YAAY,EAAE,MAAM,CAAC;QACrB,QAAQ,EAAE,MAAM,CAAC;QACjB,qBAAqB,EAAE,MAAM,CAAC;QAC9B,yBAAyB,EAAE,MAAM,CAAC;KACrC,CAAC;CACL;AAED,MAAM,WAAW,+BAA+B;IAC5C,wBAAwB,EAAE;QACtB,UAAU,EAAE;YACR,uBAAuB,EAAE;gBACrB,EAAE,EAAE,MAAM,CAAC;gBACX,UAAU,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC9B,MAAM,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC1B,OAAO,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;gBAC3B,QAAQ,EAAE;oBAAE,KAAK,EAAE,MAAM,CAAA;iBAAE,CAAC;aAC/B,CAAC;SACL,CAAC;KACL,CAAC;CACL;AAED,MAAM,WAAW,6BAA6B;IAC1C,KAAK,EAAE;QACH,QAAQ,EAAE;YAAE,EAAE,EAAE,MAAM,CAAA;SAAE,CAAC;KAC5B,CAAC;CACL;AAED,MAAM,WAAW,4BAA4B;IACzC,wBAAwB,EAAE;QACtB,KAAK,EAAE;YACH,qBAAqB,EAAE;gBACnB,KAAK,EAAE,KAAK,CAAC;oBACT,IAAI,EAAE;wBACF,UAAU,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;wBAC9B,OAAO,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;wBAC3B,MAAM,EAAE;4BAAE,KAAK,EAAE,MAAM,CAAA;yBAAE,CAAC;qBAC7B,CAAC;iBACL,CAAC,CAAC;aACN,CAAC;SACL,CAAC;KACL,CAAC;CACL"}

package/lib/esm/reducers/CaseHelpers.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseHelpers.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseHelpers.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,eAAe,EAAE,YAAY,EAAE,MAAM,qDAAqD,CAAC;AACpG,OAAO,EAAE,YAAY,EAAE,iBAAiB,EAAE,WAAW,EAAE,MAAM,yCAAyC,CAAC;AACvG,OAAO,EAAE,YAAY,EAAE,MAAM,iDAAiD,CAAC;AAC/E,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0CAA0C,CAAC;AAC/E,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAgBxD,OAAO,KAAK,MAAM,OAAO,CAAC;AAI1B,OAAO,EAOH,UAAU,EAEV,mBAAmB,EAkBtB,MAAM,mBAAmB,CAAC;AAE3B,eAAO,MAAM,sBAAsB,GAAI,MAAM,mBAAmB,EAAE,EAAE,YAAO,UAM1E,CAAC;AAEF,eAAO,MAAM,2BAA2B,GAAI,YAAY,WAAW,KAAG,MAOrE,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,KAAK,mBAAmB,EAAE,OAAO,MAAM,sBAyB9E,CAAC;AAIF,eAAO,MAAM,qBAAqB,GAC9B,OAAO,MAAM,EACb,cAAc,MAAM,EACpB,qBAAqB,MAAM,EAC3B,uBAAuB,MAAM,EAC7B,gBAAgB,MAAM,EACtB,UAAU,MAAM,EAChB,UAAU,MAAM,KACjB,MAyBF,CAAC;AAIF,eAAO,MAAM,oBAAoB,GAC7B,OAAO,MAAM,EACb,cAAc,MAAM,EACpB,qBAAqB,MAAM,EAC3B,uBAAuB,MAAM,KAC9B,MAQF,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,cAAc,MAAM,EAAE,UAAU,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,UAAU,MAAM,KAAG,MAAM,GAAG,KAAK,CAAC,GAAG,CAAC,OAiB7E,CAAC;AAEF,eAAO,MAAM,uBAAuB,GAAI,cAAc,MAAM,EAAE,UAAU,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,sBAAsB,GAAI,UAAU,MAAM,KAAG,MAKzD,CAAC;AAEF,eAAO,MAAM,gBAAgB,GAAI,cAAS,EAAE,gBAAW,YAsCtD,CAAC;AAIF,eAAO,MAAM,gBAAgB,GAAI,WAAW,UAAU,EAAE,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAAG,OA6B3G,CAAC;AAEF,eAAO,MAAM,oBAAoB,GAC7B,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OA0BF,CAAC;AAEF,eAAO,MAAM,0BAA0B,GACnC,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAYF,CAAC;AAIF,eAAO,MAAM,6BAA6B,GACtC,WAAW,UAAU,EACrB,oBAAoB,mBAAmB,CAAC,QAAQ,CAAC,KAClD,OAkBF,CAAC;AAEF,eAAO,MAAM,wBAAwB,GACjC,WAAW,UAAU,EACrB,cAAc,YAAY,EAC1B,eAAc,OAAe,KAC9B,mBAqCF,CAAC;AAEF,eAAO,MAAM,iBAAiB,GAC1B,WAAW,UAAU,EACrB,cAAc,YAAY,EAC1B,eAAc,OAAe,KAC9B,OAAO,CAAC,YAAY,CA6EtB,CAAC;AAEF,eAAO,MAAM,wBAAwB,GAAI,kBAAkB,YAAY,EAAE,KAAG,YAAY,EAEvF,CAAC;AACF,eAAO,MAAM,yBAAyB,GAAI,kBAAkB,YAAY,EAAE,KAAG,OAE5E,CAAC;AAEF,eAAO,MAAM,yBAAyB,GAClC,aAAa,YAAY,EACzB,2BAA2B,MAAM,EACjC,iBAAiB,MAAM,KACxB,OAAO,CAAC,YAAY,CAiCtB,CAAC;AACF,eAAO,MAAM,yBAAyB,GAClC,aAAa,OAAO,CAAC,YAAY,CAAC,EAClC,8BAA8B,QAAQ,EAAE,KACzC,eAiDF,CAAC"}

package/lib/esm/reducers/CaseHelpers.js

@@ -239,15 +239,11 @@ export const createCasePayloadGraphQL = (caseState, sessionItem, isCaseCreate =
         (!isEmpty(case_details.environment) ||
             !isEmpty(case_details.periodicityOfIssue) ||
             !isEmpty(case_details.timeFramesAndUrgency)) &&
-        (casePayload.Description = case_details.issue);
-    // TODO: EnvironmentInWhichItOccurs__c is not in the GraphQL schema yet — re-enable once supported
-    // (!isEmpty(case_details.environment) || !isEmpty(caseState.v3ClusterName)) &&
-    //     (casePayload.EnvironmentInWhichItOccurs__c = `${
-    //         caseState.v3ClusterName ? `OpenShift Cluster Name: ${caseState.v3ClusterName}\n` : ''
-    //     } ${case_details.environment}`);
-    // TODO: FrequencyOfIssueOccurrence__c is not in the GraphQL schema yet — re-enable once supported
-    // !isEmpty(case_details.periodicityOfIssue) &&
-    //     (casePayload.FrequencyOfIssueOccurrence__c = case_details.periodicityOfIssue);
+        (casePayload.Description = case_details.description);
+    (!isEmpty(case_details.environment) || !isEmpty(caseState.v3ClusterName)) &&
+        (casePayload.EnvironmentInWhichItOccurs__c = `${caseState.v3ClusterName ? `OpenShift Cluster Name: ${caseState.v3ClusterName}\n` : ''} ${case_details.environment}`);
+    !isEmpty(case_details.periodicityOfIssue) &&
+        (casePayload.FrequencyOfIssueOccurrence__c = case_details.periodicityOfIssue);
     !isEmpty(case_details.timeFramesAndUrgency) &&
         (casePayload.ImpactOnUserOrBusiness__c = case_details.timeFramesAndUrgency);
     casePayload.Origin = (_c = (_b = sessionItem === null || sessionItem === void 0 ? void 0 : sessionItem.session) === null || _b === void 0 ? void 0 : _b.originatingSystem) !== null && _c !== void 0 ? _c : getUserAgentForCaseMode(isCaseCreate);
@@ -258,8 +254,7 @@ export const createCasePayloadGraphQL = (caseState, sessionItem, isCaseCreate =
     !isEmpty(caseState.selectedVersionId) && (casePayload.ProductId = caseState.selectedVersionId);
     !isEmpty((_f = case_details.phoneAreaCodePrefixLineNumber) === null || _f === void 0 ? void 0 : _f.trim()) &&
         (casePayload.SuppliedPhone = (_g = case_details.phoneAreaCodePrefixLineNumber) === null || _g === void 0 ? void 0 : _g.trim());
-    // TODO: Map alternateId to AlternateCaseId__c once confirmed in GraphQL schema
-    // !isEmpty(case_details.alternateId) && (casePayload.AlternateCaseId__c = case_details.alternateId);
+    !isEmpty(case_details.alternateId) && (casePayload.AlternateCaseId__c = case_details.alternateId);
     return casePayload;
 };
 export const createCasePayload = (caseState, sessionItem, isCaseCreate = false) => {

package/lib/esm/reducers/CaseReducer.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseReducer.js

@@ -750,12 +750,19 @@ export const fetchCaseDetailsHydra = (dispatch, caseNumber, loggedInUserRights,
         if (data.groupNumber && data.groupNumber !== '-1') {
             setSelectedCaseGroupUsers(dispatch, data.accountNumberRef, data.groupNumber, loggedInUserRights);
         }
-        if (loggedInUserRights.isInternal() && !loggedInUserRights.isSecureSupportTech()) {
-            getNotificationContacts4InternalUser(dispatch, notifiedListUsers, data.contactSSOName);
-        }
-        else {
-            getNotificationContacts4ExternalUser(dispatch, notifiedListUsers, loggedInUserRights, data.accountNumberRef, data.contactSSOName, data.contactName);
-        }
+        // TODO: Re-enable send notifications calls once GraphQL support is available
+        // if (loggedInUserRights.isInternal() && !loggedInUserRights.isSecureSupportTech()) {
+        //     getNotificationContacts4InternalUser(dispatch, notifiedListUsers, data.contactSSOName);
+        // } else {
+        //     getNotificationContacts4ExternalUser(
+        //         dispatch,
+        //         notifiedListUsers,
+        //         loggedInUserRights,
+        //         data.accountNumberRef,
+        //         data.contactSSOName,
+        //         data.contactName
+        //     );
+        // }
     }
     catch (error) {
         dispatch({ type: CaseReducerConstants.receivedCaseDetailsError, payload: { caseDetailsError: error } });

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@rh-support/troubleshoot",
-    "version": "2.6.292",
+    "version": "2.6.295",
     "publishConfig": {
         "access": "public",
         "registry": "https://registry.npmjs.org"
@@ -54,10 +54,10 @@
         "@progress/kendo-react-pdf": "^5.16.0",
         "@redux-devtools/extension": "^3.3.0",
         "@rh-support/components": "2.5.165",
-        "@rh-support/react-context": "2.5.268",
+        "@rh-support/react-context": "2.5.271",
         "@rh-support/types": "2.0.26",
-        "@rh-support/user-permissions": "2.5.122",
-        "@rh-support/utils": "2.5.105",
+        "@rh-support/user-permissions": "2.5.123",
+        "@rh-support/utils": "2.5.106",
         "@types/react-redux": "^7.1.33",
         "@types/redux": "^3.6.0",
         "date-fns": "3.6.0",
@@ -127,5 +127,5 @@
         "defaults and supports es6-module",
         "maintained node versions"
     ],
-    "gitHead": "2b2c0e7650d4c5d94856ae246c3e5a6c7ae9e75d"
+    "gitHead": "7b1306d35722c768378d97b4c6f9895c6a66bce8"
 }