@rh-support/troubleshoot 2.6.27 → 2.6.28

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Files changed (121) hide show
  1. package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.d.ts +0 -1
  2. package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.d.ts.map +1 -1
  3. package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.js +5 -31
  4. package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.d.ts.map +1 -1
  5. package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.js +34 -33
  6. package/lib/esm/components/CaseEditView/CaseDetailsAside.d.ts.map +1 -1
  7. package/lib/esm/components/CaseEditView/CaseDetailsAside.js +1 -2
  8. package/lib/esm/components/CaseEditView/CaseDetailsTabs.d.ts.map +1 -1
  9. package/lib/esm/components/CaseEditView/CaseDetailsTabs.js +0 -1
  10. package/lib/esm/components/CaseEditView/CaseSolutions/CaseSolutionsItem.js +1 -1
  11. package/lib/esm/components/CaseEditView/ConfirmationModals/ReopenCaseModal.d.ts.map +1 -1
  12. package/lib/esm/components/CaseEditView/ConfirmationModals/ReopenCaseModal.js +22 -16
  13. package/lib/esm/components/CaseEditView/RequestRemoteSession/ESSRemoteSession.js +1 -1
  14. package/lib/esm/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.d.ts.map +1 -1
  15. package/lib/esm/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.js +102 -53
  16. package/lib/esm/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.d.ts.map +1 -1
  17. package/lib/esm/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.js +20 -22
  18. package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CaseHostname.js +2 -4
  19. package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CasePhoneNumberConfirmAlert.d.ts.map +1 -1
  20. package/lib/esm/components/CaseEditView/Tabs/CaseDetails/CasePhoneNumberConfirmAlert.js +5 -8
  21. package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/VerifyCaseStatusModal/VerifyCaseStatusModal.d.ts.map +1 -1
  22. package/lib/esm/components/CaseEditView/Tabs/CaseDiscussion/VerifyCaseStatusModal/VerifyCaseStatusModal.js +9 -7
  23. package/lib/esm/components/CaseEditView/Tabs/CaseHistory/Timeline.css +8 -0
  24. package/lib/esm/components/CaseInformation/Fts.d.ts.map +1 -1
  25. package/lib/esm/components/CaseInformation/Fts.js +2 -6
  26. package/lib/esm/components/CaseInformation/Severity.js +1 -1
  27. package/lib/esm/components/CaseInformation/SupportLevel.d.ts.map +1 -1
  28. package/lib/esm/components/CaseInformation/SupportLevel.js +1 -1
  29. package/lib/esm/components/CaseManagement/OpenshiftDropdownV4.d.ts.map +1 -1
  30. package/lib/esm/components/CaseManagement/OpenshiftDropdownV4.js +13 -1
  31. package/lib/esm/components/CaseManagement/RHAssociatesSelector.d.ts.map +1 -1
  32. package/lib/esm/components/CaseManagement/RHAssociatesSelector.js +8 -5
  33. package/lib/esm/components/CaseManagement/SendNotifications/CaseContactSelector.d.ts.map +1 -1
  34. package/lib/esm/components/CaseManagement/SendNotifications/CaseContactSelector.js +7 -7
  35. package/lib/esm/components/CaseManagement/SendNotifications/NonOrgCaseNotifyeesSelector.d.ts.map +1 -1
  36. package/lib/esm/components/CaseManagement/SendNotifications/NonOrgCaseNotifyeesSelector.js +1 -1
  37. package/lib/esm/components/Cve/CveModal.d.ts.map +1 -1
  38. package/lib/esm/components/Cve/CveModal.js +3 -2
  39. package/lib/esm/components/Cve/CveSidebar.js +1 -1
  40. package/lib/esm/components/OpenCase/SupportTypeSelectorPage.js +1 -1
  41. package/lib/esm/components/ProductSelector/AllProductsSelector.d.ts.map +1 -1
  42. package/lib/esm/components/ProductSelector/AllProductsSelector.js +9 -6
  43. package/lib/esm/components/ProductSelector/NewProductDropdownSelector.d.ts.map +1 -1
  44. package/lib/esm/components/ProductSelector/NewProductDropdownSelector.js +10 -1
  45. package/lib/esm/components/Recommendations/AsideResults.d.ts.map +1 -1
  46. package/lib/esm/components/Recommendations/AsideResults.js +2 -2
  47. package/lib/esm/components/Recommendations/ClusterRecommendationsModal.d.ts.map +1 -1
  48. package/lib/esm/components/Recommendations/ClusterRecommendationsModal.js +7 -4
  49. package/lib/esm/components/Recommendations/EARules/EARuleInfoAccordion.d.ts.map +1 -1
  50. package/lib/esm/components/Recommendations/EARules/EARuleInfoAccordion.js +3 -1
  51. package/lib/esm/components/Recommendations/InsightsResults.js +1 -1
  52. package/lib/esm/components/Recommendations/InsightsRuleInfo.d.ts.map +1 -1
  53. package/lib/esm/components/Recommendations/InsightsRuleInfo.js +9 -2
  54. package/lib/esm/components/Recommendations/RecommendationFeedbackModal.d.ts.map +1 -1
  55. package/lib/esm/components/Recommendations/RecommendationFeedbackModal.js +4 -4
  56. package/lib/esm/components/Recommendations/Recommendations.js +1 -1
  57. package/lib/esm/components/Recommendations/RulesModal.d.ts.map +1 -1
  58. package/lib/esm/components/Recommendations/RulesModal.js +7 -4
  59. package/lib/esm/components/Recommendations/WatsonxAiIcon.js +1 -1
  60. package/lib/esm/components/SessionRestore/SessionRestore.js +1 -1
  61. package/lib/esm/components/Suggestions/Suggestions.d.ts.map +1 -1
  62. package/lib/esm/components/Suggestions/Suggestions.js +17 -12
  63. package/lib/esm/components/Suggestions/TopContent.d.ts.map +1 -1
  64. package/lib/esm/components/Suggestions/TopContent.js +13 -13
  65. package/lib/esm/components/TroubleshootSection/TroubleshootSection.d.ts +0 -7
  66. package/lib/esm/components/TroubleshootSection/TroubleshootSection.d.ts.map +1 -1
  67. package/lib/esm/components/TroubleshootSection/TroubleshootSection.js +13 -96
  68. package/lib/esm/components/shared/fileUpload/WidgetFileUploader.js +3 -3
  69. package/lib/esm/components/shared/fileUpload/css/fileSelector.css +1 -0
  70. package/lib/esm/components/shared/input/ContactSelectorInternal.d.ts +1 -0
  71. package/lib/esm/components/shared/input/ContactSelectorInternal.d.ts.map +1 -1
  72. package/lib/esm/components/shared/input/ContactSelectorInternal.js +6 -1
  73. package/lib/esm/components/shared/useIsSectionValid.d.ts.map +1 -1
  74. package/lib/esm/components/shared/useIsSectionValid.js +7 -1
  75. package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.d.ts.map +1 -1
  76. package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.js +3 -1
  77. package/lib/esm/components/wizardLayout/WizardAside.js +3 -3
  78. package/lib/esm/components/wizardLayout/WizardLayout.d.ts.map +1 -1
  79. package/lib/esm/components/wizardLayout/WizardLayout.js +4 -6
  80. package/lib/esm/components/wizardLayout/WizardMain.d.ts +1 -5
  81. package/lib/esm/components/wizardLayout/WizardMain.d.ts.map +1 -1
  82. package/lib/esm/components/wizardLayout/WizardMain.js +18 -147
  83. package/lib/esm/components/wizardLayout/WizardNavigation.d.ts +2 -4
  84. package/lib/esm/components/wizardLayout/WizardNavigation.d.ts.map +1 -1
  85. package/lib/esm/components/wizardLayout/WizardNavigation.js +16 -13
  86. package/lib/esm/components/wizardLayout/index.d.ts +0 -1
  87. package/lib/esm/components/wizardLayout/index.d.ts.map +1 -1
  88. package/lib/esm/components/wizardLayout/index.js +0 -1
  89. package/lib/esm/context/RootTroubleshootProvider.d.ts.map +1 -1
  90. package/lib/esm/context/RootTroubleshootProvider.js +6 -8
  91. package/lib/esm/css/app.css +5 -4
  92. package/lib/esm/css/case.css +12 -0
  93. package/lib/esm/css/results.css +2 -2
  94. package/lib/esm/hooks/useWizard.d.ts +0 -6
  95. package/lib/esm/hooks/useWizard.d.ts.map +1 -1
  96. package/lib/esm/hooks/useWizard.js +1 -1
  97. package/lib/esm/reducers/CaseConstNTypes.d.ts +0 -2
  98. package/lib/esm/reducers/CaseConstNTypes.d.ts.map +1 -1
  99. package/lib/esm/reducers/CaseConstNTypes.js +0 -2
  100. package/lib/esm/scss/_main.scss +35 -8
  101. package/lib/esm/scss/_pf-overrides.scss +14 -6
  102. package/package.json +6 -7
  103. package/lib/esm/components/TroubleshootSection/AskRedHat.d.ts +0 -7
  104. package/lib/esm/components/TroubleshootSection/AskRedHat.d.ts.map +0 -1
  105. package/lib/esm/components/TroubleshootSection/AskRedHat.js +0 -73
  106. package/lib/esm/components/TroubleshootSection/icons/CollapseIcon.d.ts +0 -9
  107. package/lib/esm/components/TroubleshootSection/icons/CollapseIcon.d.ts.map +0 -1
  108. package/lib/esm/components/TroubleshootSection/icons/CollapseIcon.js +0 -9
  109. package/lib/esm/components/TroubleshootSection/icons/StarIcon.d.ts +0 -9
  110. package/lib/esm/components/TroubleshootSection/icons/StarIcon.d.ts.map +0 -1
  111. package/lib/esm/components/TroubleshootSection/icons/StarIcon.js +0 -17
  112. package/lib/esm/context/AIResponseContext.d.ts +0 -10
  113. package/lib/esm/context/AIResponseContext.d.ts.map +0 -1
  114. package/lib/esm/context/AIResponseContext.js +0 -26
  115. package/lib/esm/css/AskRedHat.css +0 -338
  116. package/lib/esm/reducers/AIResponseConstNTypes.d.ts +0 -48
  117. package/lib/esm/reducers/AIResponseConstNTypes.d.ts.map +0 -1
  118. package/lib/esm/reducers/AIResponseConstNTypes.js +0 -16
  119. package/lib/esm/reducers/AIResponseReducer.d.ts +0 -9
  120. package/lib/esm/reducers/AIResponseReducer.d.ts.map +0 -1
  121. package/lib/esm/reducers/AIResponseReducer.js +0 -43
@@ -3,7 +3,6 @@ interface IProps {
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  caseNumber: string;
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  caseSeverity: string;
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  caseStatus: string;
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- canViewACESection: boolean;
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  }
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  export declare const ActiveCustomerEscalation: React.ForwardRefExoticComponent<IProps & React.RefAttributes<HTMLDivElement>>;
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  export {};
@@ -1 +1 @@
1
- {"version":3,"file":"ActiveCustomerEscalation.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.tsx"],"names":[],"mappings":"AAKA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAM/D,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,iBAAiB,EAAE,OAAO,CAAC;CAC9B;AAED,eAAO,MAAM,wBAAwB,+EAqLnC,CAAC"}
1
+ {"version":3,"file":"ActiveCustomerEscalation.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.tsx"],"names":[],"mappings":"AAIA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAM/D,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;CACtB;AAED,eAAO,MAAM,wBAAwB,+EAwInC,CAAC"}
@@ -1,7 +1,6 @@
1
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  import { Button, ButtonVariant, Card, CardBody, CardHeader, List, ListItem, Popover } from '@patternfly/react-core';
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  import InfoCircleIcon from '@patternfly/react-icons/dist/js/icons/info-circle-icon';
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- import LockIcon from '@patternfly/react-icons/dist/js/icons/lock-icon';
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- import { useCanEditCase, useGlobalStateContext } from '@rh-support/react-context';
3
+ import { useCanEditCase } from '@rh-support/react-context';
5
4
  import { Can, resourceActions, resources } from '@rh-support/user-permissions';
6
5
  import React, { forwardRef, useState } from 'react';
7
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  import { Trans, useTranslation } from 'react-i18next';
@@ -10,9 +9,6 @@ import { RequestEscalationModal } from './RequestEscalationModal';
10
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  export const ActiveCustomerEscalation = forwardRef((props, ref) => {
11
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  const { t } = useTranslation();
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  const { caseDetailsPageState: { caseEscalations }, } = useCaseDetailsPageStateContext();
13
- const { globalMetadataState: { loggedInUserRights }, } = useGlobalStateContext();
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- const isExternal = loggedInUserRights.data.isExternal();
15
- const isInternal = loggedInUserRights.data.isInternal();
16
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  const canEditCase = useCanEditCase();
17
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  const isCreateRMEVisible = (caseEscalations.data || []).length === 0 || caseEscalations.data.every((item) => item.status === 'Closed');
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  const commonElements = (React.createElement(React.Fragment, null,
@@ -26,18 +22,7 @@ export const ActiveCustomerEscalation = forwardRef((props, ref) => {
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  React.createElement("a", { href: "/support/escalation", target: "_blank", rel: "noopener noreferrer", "aria-label": t('Learn more about Red Hat support case escalation') },
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  React.createElement(InfoCircleIcon, null)))),
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  React.createElement(CardBody, null,
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- isInternal && (React.createElement(React.Fragment, null,
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- React.createElement("p", null,
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- React.createElement(LockIcon, null),
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- " ",
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- React.createElement("strong", null, `${t('Available to customers only')}`)),
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- React.createElement("p", null,
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- React.createElement(Trans, null,
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- "Available to customers only. When a customer submits an escalation request, it is routed to a support manager for review. Support agents can refer to the",
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- ' ',
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- React.createElement("a", { href: "https://access.redhat.com/support/escalation", target: "_blank", rel: "noreferrer" }, "Escalation guidelines"),
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- "for details.")))),
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- isExternal && props.canViewACESection && (React.createElement(React.Fragment, null,
25
+ React.createElement(React.Fragment, null,
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  React.createElement("p", null,
42
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  React.createElement("strong", null, t('Red Hat associates can open an ACE escalation when')),
43
28
  ":"),
@@ -46,7 +31,7 @@ export const ActiveCustomerEscalation = forwardRef((props, ref) => {
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  React.createElement(ListItem, null, t('The customer thinks the case is not moving appropriately')),
47
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  React.createElement(ListItem, null, t('The customer wants a new resource')),
48
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  React.createElement(ListItem, null, t('The issue is more severe than originally thought'))),
49
- React.createElement("a", { href: `/watchlist/internal/aces/new?caseNumber=${props.caseNumber}`, target: "_blank", rel: "noopener noreferrer", className: "pf-v6-c-button pf-m-tertiary", "data-tracking-id": "request-ace-trigger", "aria-label": t('Request an escalation') }, t('Request an escalation')))))));
34
+ React.createElement("a", { href: `/watchlist/internal/aces/new?caseNumber=${props.caseNumber}`, target: "_blank", rel: "noopener noreferrer", className: "pf-v6-c-button pf-m-tertiary", "data-tracking-id": "request-ace-trigger", "aria-label": t('Request an escalation') }, t('Request an escalation'))))));
50
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  const [openRequestEscalationModal, setOpenRequestEscalationModal] = useState(false);
51
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  const toggleModal = () => {
52
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  if (canEditCase.alert())
@@ -62,18 +47,7 @@ export const ActiveCustomerEscalation = forwardRef((props, ref) => {
62
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  React.createElement(Trans, null, "Learn more about escalation cases."))) },
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  React.createElement(InfoCircleIcon, { title: t('Learn more about escalation cases popover') }))))),
64
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  React.createElement(CardBody, null,
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- isInternal && (React.createElement(React.Fragment, null,
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- React.createElement("p", null,
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- React.createElement(LockIcon, null),
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- " ",
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- React.createElement("strong", null, `${t('Available to customers only')}`)),
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- React.createElement("p", null,
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- React.createElement(Trans, null,
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- "Available to customers only. When a customer submits an escalation request, it is routed to a support manager for review. Support agents can refer to the",
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- ' ',
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- React.createElement("a", { href: "https://access.redhat.com/support/escalation", target: "_blank", rel: "noreferrer" }, "Escalation guidelines"),
75
- "for details.")))),
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- isExternal && (React.createElement(React.Fragment, null,
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+ React.createElement(React.Fragment, null,
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  React.createElement("p", null,
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  React.createElement("strong", null, t('Request a management escalation if your issue')),
79
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  ":"),
@@ -82,7 +56,7 @@ export const ActiveCustomerEscalation = forwardRef((props, ref) => {
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  React.createElement(ListItem, null, t('Needs a senior resource.')),
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  React.createElement(ListItem, null, t('Is more severe or should be a higher priority.'))),
84
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  commonElements,
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- React.createElement(Button, { variant: ButtonVariant.secondary, onClick: toggleModal, "data-tracking-id": "request-rme-trigger", "aria-label": t('Request an escalation') }, t('Request an escalation')))))));
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+ React.createElement(Button, { variant: ButtonVariant.secondary, onClick: toggleModal, "data-tracking-id": "request-rme-trigger", "aria-label": t('Request an escalation') }, t('Request an escalation'))))));
86
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  return (React.createElement(React.Fragment, null,
87
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  React.createElement(RequestEscalationModal, { caseNumber: props.caseNumber, severity: props.caseSeverity, caseStatus: props.caseStatus, show: openRequestEscalationModal, onClose: toggleModal }),
88
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  React.createElement(Can, { do: resourceActions.CREATE, on: resources.ICE_ESCALATION, passThrough: true }, (canCreateICE) => canCreateICE ? isInternalElements : isCreateRMEVisible ? isNotInternalElements : React.createElement(React.Fragment, null))));
@@ -1 +1 @@
1
- {"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAgCA,OAAO,KAA8B,MAAM,OAAO,CAAC;AAkBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,qBA2WnD"}
1
+ {"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAiCA,OAAO,KAA8B,MAAM,OAAO,CAAC;AAkBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,qBA6WnD"}
@@ -8,7 +8,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
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  });
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  };
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  import { escalations, publicApi } from '@cee-eng/hydrajs';
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- import { Button, Form, FormGroup, FormHelperText, Grid, GridItem, HelperText, HelperTextItem, Modal, ModalFooter, ModalHeader, Popover, TextArea, TextInput, Title, ValidatedOptions, } from '@patternfly/react-core';
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+ import { Button, Form, FormGroup, FormHelperText, Grid, GridItem, HelperText, HelperTextItem, Modal, ModalBody, ModalFooter, ModalHeader, Popover, TextArea, TextInput, Title, ValidatedOptions, } from '@patternfly/react-core';
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  import InfoCircleIcon from '@patternfly/react-icons/dist/js/icons/info-circle-icon';
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  import { AlertMessage, AlertType, LoadingIndicator, SingleSelectDropdown, ToastNotification, useFetch, } from '@rh-support/components';
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  import { useGlobalStateContext } from '@rh-support/react-context';
@@ -157,38 +157,39 @@ export function RequestEscalationModal(props) {
157
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  };
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  return (React.createElement(Modal, { id: "request-mgmt-escalation-modal", className: "request-escalation-modal", isOpen: props.show, onClose: onCancel, "aria-label": t('Request an escalation') },
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  React.createElement(ModalHeader, null, header),
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- React.createElement("p", { className: "pf-v6-u-mb-md" },
161
- React.createElement(Trans, { i18nKey: "i18RequestEscalationDescription" }, "Submit an escalation if an issue has become more severe or you feel the case needs a higher priority. A support manager will review your escalation request.")),
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- React.createElement(AlertMessage, { variant: AlertType.DANGER, title: t('Could not create case escalation'), show: creationError, onClose: onErrorClose, isInline: true, className: "pf-v6-u-mb-md", "aria-label": t('Could not create case escalation') }),
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- React.createElement(Form, { "aria-label": t('form'), className: "request-escalation-form" },
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- React.createElement(Grid, { hasGutter: true, md: 12 },
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- React.createElement(GridItem, { span: 6 },
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- React.createElement(FormGroup, { isRequired: true, label: t('Category'), fieldId: "escalation-category" },
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- React.createElement(SingleSelectDropdown, { id: "customer-category-select", ariaLabel: t('Category'), selected: selectedCategory, options: categoryOptions, isDisabled: false, isLoading: isCategoriesFetching, isInvalid: submitButtonIsClicked && isEmpty(formState.rmeCategory), placeholder: t('Select an option that best fits'), onSelect: (option) => setCategoryState(option), isScrollable: true }))),
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- React.createElement(GridItem, { span: 6 },
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- React.createElement(FormGroup, { isRequired: true, label: t('My region'), fieldId: "escalation-region" },
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- React.createElement(SingleSelectDropdown, { ariaLabel: t('My region'), id: "customer-geo-select", selected: selectedGeo, options: geoOptions, isInvalid: submitButtonIsClicked && isEmpty(formState.geo), placeholder: t('Select a location'), onSelect: (option) => setGeoState(option) }))),
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- React.createElement(FormGroup, { isRequired: true, label: t('Subject'), fieldId: "escalation-subject" },
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- submitButtonIsClicked && hasLargeSubject && (React.createElement(FormHelperText, null,
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- React.createElement(HelperText, null,
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- React.createElement(HelperTextItem, { variant: ValidatedOptions.error }, t('Subject cannot be more than {{limit}} characters', {
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- limit: ESCALATION_SUBJECT_LENGTH_LIMIT,
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- }))))),
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- React.createElement(TextInput, { isRequired: true, validated: (submitButtonIsClicked && isEmpty(formState.subject)) || hasLargeSubject
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- ? ValidatedOptions.error
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- : ValidatedOptions.default, type: "text", placeholder: t('Enter a subject for your request'), id: "subject-input", name: "subject-input", value: formState.subject, onChange: (_event, subject) => onSubjectChange(subject), "aria-label": t('Subject') })),
180
- React.createElement(FormGroup, { isRequired: true, label: t('Description'), fieldId: "escalation-description" },
181
- React.createElement(TextArea, { value: formState.description, onChange: (e, value) => setFormStateValue('description', value), isRequired: true, validated: submitButtonIsClicked && isEmpty(formState.description)
182
- ? ValidatedOptions.error
183
- : ValidatedOptions.default, "aria-label": t('Description'), id: "description-textarea", placeholder: t('Provide a detailed comment for us to best assist you'), resizeOrientation: "vertical" })),
184
- React.createElement(FormGroup, { isRequired: true, label: t('Expectations'), fieldId: "escalation-expectations" },
185
- React.createElement(TextArea, { onChange: (e, value) => setFormStateValue('expectations', value), isRequired: true, validated: submitButtonIsClicked && isEmpty(formState.expectations)
186
- ? ValidatedOptions.error
187
- : ValidatedOptions.default, placeholder: t('What do you expect to happen with this escalation?'), id: "expectations-input", value: formState.expectations, "aria-label": t('Expectations'), resizeOrientation: "vertical" })),
188
- React.createElement(FormGroup, { isRequired: true, label: t('Business impact'), fieldId: "escalation-business-impact" },
189
- React.createElement(TextArea, { onChange: (e, value) => setFormStateValue('businessImpactDescription', value), isRequired: true, validated: submitButtonIsClicked && isEmpty(formState.businessImpactDescription)
190
- ? ValidatedOptions.error
191
- : ValidatedOptions.default, placeholder: t('Does your business impact change with this escalation? Please describe how it changed.'), id: "business-impact-input", value: formState.businessImpactDescription, "aria-label": t('Business impact'), resizeOrientation: "vertical" })))),
160
+ React.createElement(ModalBody, null,
161
+ React.createElement("p", { className: "pf-v6-u-mb-md" },
162
+ React.createElement(Trans, { i18nKey: "i18RequestEscalationDescription" }, "Submit an escalation if an issue has become more severe or you feel the case needs a higher priority. A support manager will review your escalation request.")),
163
+ React.createElement(AlertMessage, { variant: AlertType.DANGER, title: t('Could not create case escalation'), show: creationError, onClose: onErrorClose, isInline: true, className: "pf-v6-u-mb-md", "aria-label": t('Could not create case escalation') }),
164
+ React.createElement(Form, { "aria-label": t('form'), className: "request-escalation-form" },
165
+ React.createElement(Grid, { hasGutter: true, md: 12 },
166
+ React.createElement(GridItem, { span: 6 },
167
+ React.createElement(FormGroup, { isRequired: true, label: t('Category'), fieldId: "escalation-category" },
168
+ React.createElement(SingleSelectDropdown, { id: "customer-category-select", ariaLabel: t('Category'), selected: selectedCategory, options: categoryOptions, isDisabled: false, isLoading: isCategoriesFetching, isInvalid: submitButtonIsClicked && isEmpty(formState.rmeCategory), placeholder: t('Select an option that best fits'), onSelect: (option) => setCategoryState(option), isScrollable: true }))),
169
+ React.createElement(GridItem, { span: 6 },
170
+ React.createElement(FormGroup, { isRequired: true, label: t('My region'), fieldId: "escalation-region" },
171
+ React.createElement(SingleSelectDropdown, { ariaLabel: t('My region'), id: "customer-geo-select", selected: selectedGeo, options: geoOptions, isInvalid: submitButtonIsClicked && isEmpty(formState.geo), placeholder: t('Select a location'), onSelect: (option) => setGeoState(option) }))),
172
+ React.createElement(FormGroup, { isRequired: true, label: t('Subject'), fieldId: "escalation-subject" },
173
+ submitButtonIsClicked && hasLargeSubject && (React.createElement(FormHelperText, null,
174
+ React.createElement(HelperText, null,
175
+ React.createElement(HelperTextItem, { variant: ValidatedOptions.error }, t('Subject cannot be more than {{limit}} characters', {
176
+ limit: ESCALATION_SUBJECT_LENGTH_LIMIT,
177
+ }))))),
178
+ React.createElement(TextInput, { isRequired: true, validated: (submitButtonIsClicked && isEmpty(formState.subject)) || hasLargeSubject
179
+ ? ValidatedOptions.error
180
+ : ValidatedOptions.default, type: "text", placeholder: t('Enter a subject for your request'), id: "subject-input", name: "subject-input", value: formState.subject, onChange: (_event, subject) => onSubjectChange(subject), "aria-label": t('Subject') })),
181
+ React.createElement(FormGroup, { isRequired: true, label: t('Description'), fieldId: "escalation-description" },
182
+ React.createElement(TextArea, { value: formState.description, onChange: (e, value) => setFormStateValue('description', value), isRequired: true, validated: submitButtonIsClicked && isEmpty(formState.description)
183
+ ? ValidatedOptions.error
184
+ : ValidatedOptions.default, "aria-label": t('Description'), id: "description-textarea", placeholder: t('Provide a detailed comment for us to best assist you'), resizeOrientation: "vertical" })),
185
+ React.createElement(FormGroup, { isRequired: true, label: t('Expectations'), fieldId: "escalation-expectations" },
186
+ React.createElement(TextArea, { onChange: (e, value) => setFormStateValue('expectations', value), isRequired: true, validated: submitButtonIsClicked && isEmpty(formState.expectations)
187
+ ? ValidatedOptions.error
188
+ : ValidatedOptions.default, placeholder: t('What do you expect to happen with this escalation?'), id: "expectations-input", value: formState.expectations, "aria-label": t('Expectations'), resizeOrientation: "vertical" })),
189
+ React.createElement(FormGroup, { isRequired: true, label: t('Business impact'), fieldId: "escalation-business-impact" },
190
+ React.createElement(TextArea, { onChange: (e, value) => setFormStateValue('businessImpactDescription', value), isRequired: true, validated: submitButtonIsClicked && isEmpty(formState.businessImpactDescription)
191
+ ? ValidatedOptions.error
192
+ : ValidatedOptions.default, placeholder: t('Does your business impact change with this escalation? Please describe how it changed.'), id: "business-impact-input", value: formState.businessImpactDescription, "aria-label": t('Business impact'), resizeOrientation: "vertical" }))))),
192
193
  React.createElement(ModalFooter, null,
193
194
  React.createElement(Button, { key: "submit", variant: "primary", onClick: onSubmit, "data-tracking-id": "request-rme-submit", isDisabled: submitButtonIsClicked &&
194
195
  (isPostingComment || isUpdatingCase || createEscalationFetch.isFetching || !hasRequiredInfo()), "aria-label": t('Submit') },
@@ -1 +1 @@
1
- {"version":3,"file":"CaseDetailsAside.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsAside.tsx"],"names":[],"mappings":"AAkBA,OAAO,KAA2D,MAAM,OAAO,CAAC;AAYhF,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBA8Y7C"}
1
+ {"version":3,"file":"CaseDetailsAside.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsAside.tsx"],"names":[],"mappings":"AAkBA,OAAO,KAA2D,MAAM,OAAO,CAAC;AAYhF,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBA6Y7C"}
@@ -51,7 +51,6 @@ export function CaseDetailsAside(props) {
51
51
  const canCreateRME = ability.can(resourceActions.CREATE, resources.RME_ESCALATION);
52
52
  const canCreateICE = ability.can(resourceActions.CREATE, resources.ICE_ESCALATION);
53
53
  const canSeeToggleCustomerView = ability.can(resourceActions.PATCH, resources.CASE_DETAILS, CaseDetailsFields.CASE_DETAILS_TOGGLE_CUSTOMER_VIEW);
54
- const canViewACESection = canCreateICE || canCreateRME;
55
54
  const globalMetadataDispatchContext = useContext(GlobalMetadataDispatchContext);
56
55
  const caseDetailsAsidePanelRef = useRef(null);
57
56
  const forceUpdate = useForceUpdate();
@@ -233,5 +232,5 @@ export function CaseDetailsAside(props) {
233
232
  !isESSCustomer && (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading remote session agreement section') } },
234
233
  React.createElement(RemoteSessionAgreement, { caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef, waitingOnCallback: waitingOnCallback, acceptedRemoteSessionTerms: acceptedRemoteSessionTerms && waitingOnCallback, readOnly: canReadCase }))),
235
234
  !caseEscalations.isFetching && isWritePermissionforCase && (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading customer escalation section') } },
236
- React.createElement(ActiveCustomerEscalation, { canViewACESection: canViewACESection, caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef })))))));
235
+ React.createElement(ActiveCustomerEscalation, { caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef })))))));
237
236
  }
@@ -1 +1 @@
1
- {"version":3,"file":"CaseDetailsTabs.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsTabs.tsx"],"names":[],"mappings":"AAmBA,OAAO,KAAiD,MAAM,OAAO,CAAC;AAEtE,OAAO,EAAE,mBAAmB,EAAa,MAAM,kBAAkB,CAAC;AA0BlE,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,mBAAmB,CAAC;IAChC,QAAQ,EAAE,MAAM,CAAC;IACjB,OAAO,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;CACnD;AACD,wBAAgB,eAAe,CAAC,KAAK,EAAE,MAAM,qBAqS5C"}
1
+ {"version":3,"file":"CaseDetailsTabs.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsTabs.tsx"],"names":[],"mappings":"AAmBA,OAAO,KAAiD,MAAM,OAAO,CAAC;AAEtE,OAAO,EAAE,mBAAmB,EAAa,MAAM,kBAAkB,CAAC;AA0BlE,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,mBAAmB,CAAC;IAChC,QAAQ,EAAE,MAAM,CAAC;IACjB,OAAO,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;CACnD;AACD,wBAAgB,eAAe,CAAC,KAAK,EAAE,MAAM,qBAoS5C"}
@@ -135,7 +135,6 @@ export function CaseDetailsTabs(props) {
135
135
  component: React.createElement(CaseSummary, { caseNumber: caseNumber }),
136
136
  });
137
137
  const getActiveTabKey = () => {
138
- console.warn(activeTab, activeTabKey);
139
138
  if (!activeTab)
140
139
  return activeTabKey;
141
140
  const tabIndex = tabsToRender.findIndex((item) => item.routePath === activeTab);
@@ -15,7 +15,7 @@ export function CaseSolutionsItem(props) {
15
15
  React.createElement(Button, { icon: React.createElement(React.Fragment, null,
16
16
  isLoading && React.createElement(LoadingIndicator, { show: isLoading, size: "xs" }),
17
17
  !isLoading && props.showPin && (React.createElement(React.Fragment, null,
18
- React.createElement(Icon, { size: "md" }, props.isPinned ? (React.createElement(StarIcon, { className: "pinned-resource", color: "0066cc" })) : (React.createElement(OutlinedStarIcon, { className: "pinned-resource", color: "0066cc" }))))),
18
+ React.createElement(Icon, { size: "md", color: "0066cc" }, props.isPinned ? (React.createElement(StarIcon, { className: "pinned-resource" })) : (React.createElement(OutlinedStarIcon, { className: "pinned-resource" }))))),
19
19
  !isLoading && props.showLink && React.createElement(LinkIcon, null)), title: props.pinTitle, onClick: props.onPinClicked, "data-tracking-id": `case-resource-${props.pinTitle}`, variant: "plain", className: "list-icon" }),
20
20
  React.createElement("a", { href: props.recommendation.resourceViewURI, "data-tracking-id": `case-resource-${props.type}-link-${props.index}`, target: "_blank", rel: "noopener noreferrer", className: "case-resource-recommendation-link", dangerouslySetInnerHTML: {
21
21
  __html: DOMPurify.sanitize(truncate(decodeMarkTag(props.recommendation.title || ''), maxTitleLength)),
@@ -1 +1 @@
1
- {"version":3,"file":"ReopenCaseModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ConfirmationModals/ReopenCaseModal.tsx"],"names":[],"mappings":"AAgBA,OAAO,KAAmB,MAAM,OAAO,CAAC;AAGxC,OAAO,EAAE,cAAc,EAAE,MAAM,yCAAyC,CAAC;AAEzE,UAAU,MAAM;IACZ,SAAS,EAAE,CAAC,WAAW,KAAA,EAAE,SAAS,KAAA,EAAE,UAAU,CAAC,KAAA,EAAE,iBAAiB,CAAC,KAAA,EAAE,cAAc,CAAC,KAAA,EAAE,mBAAmB,CAAC,KAAA,KAAK,IAAI,CAAC;IACpH,OAAO,EAAE,MAAM,IAAI,CAAC;IACpB,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,OAAO,CAAC;IACpB,WAAW,EAAE,MAAM,EAAE,CAAC;IACtB,UAAU,EAAE,OAAO,CAAC;IACpB,YAAY,EAAE,cAAc,CAAC;IAC7B,aAAa,EAAE,MAAM,CAAC;CACzB;AAMD,wBAAgB,eAAe,CAAC,KAAK,EAAE,MAAM,qBA0M5C"}
1
+ {"version":3,"file":"ReopenCaseModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ConfirmationModals/ReopenCaseModal.tsx"],"names":[],"mappings":"AAmBA,OAAO,KAAmB,MAAM,OAAO,CAAC;AAGxC,OAAO,EAAE,cAAc,EAAE,MAAM,yCAAyC,CAAC;AAEzE,UAAU,MAAM;IACZ,SAAS,EAAE,CAAC,WAAW,KAAA,EAAE,SAAS,KAAA,EAAE,UAAU,CAAC,KAAA,EAAE,iBAAiB,CAAC,KAAA,EAAE,cAAc,CAAC,KAAA,EAAE,mBAAmB,CAAC,KAAA,KAAK,IAAI,CAAC;IACpH,OAAO,EAAE,MAAM,IAAI,CAAC;IACpB,UAAU,EAAE,MAAM,CAAC;IACnB,UAAU,EAAE,OAAO,CAAC;IACpB,WAAW,EAAE,MAAM,EAAE,CAAC;IACtB,UAAU,EAAE,OAAO,CAAC;IACpB,YAAY,EAAE,cAAc,CAAC;IAC7B,aAAa,EAAE,MAAM,CAAC;CACzB;AAMD,wBAAgB,eAAe,CAAC,KAAK,EAAE,MAAM,qBAkN5C"}
@@ -7,7 +7,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
7
7
  step((generator = generator.apply(thisArg, _arguments || [])).next());
8
8
  });
9
9
  };
10
- import { Button, ButtonVariant, Form, FormGroup, FormHelperText, HelperText, HelperTextItem, Modal, ModalVariant, TextArea, } from '@patternfly/react-core';
10
+ import { Button, ButtonVariant, Form, FormGroup, FormHelperText, HelperText, HelperTextItem, Modal, ModalBody, ModalFooter, ModalHeader, ModalVariant, TextArea, } from '@patternfly/react-core';
11
11
  import { SingleSelectDropdown } from '@rh-support/components';
12
12
  import { formatDateTime } from '@rh-support/utils';
13
13
  import isEmpty from 'lodash/isEmpty';
@@ -82,21 +82,27 @@ export function ReopenCaseModal(props) {
82
82
  label: selectedStatus,
83
83
  value: selectedStatus,
84
84
  };
85
- return (React.createElement(Modal, { className: "case-reopen-modal", id: "case-reopen-modal", title: t(`Reopening case ${props.caseNumber}`), "aria-describedby": "case-reopen-modal", isOpen: true, onClose: props.onClose, variant: ModalVariant.medium },
86
- React.createElement(Form, { className: "case-reopen-modal-form" },
87
- (!props.isInternal || !props.reopenStatus) && (React.createElement(FormGroup, { label: t(props.isInternal ? 'Status' : 'Reason'), isRequired: true, fieldId: "case-resolution" },
88
- showValidationError && (props.isInternal ? !selectedStatus : !selectedReason) && (React.createElement(FormHelperText, null,
89
- React.createElement(HelperText, null,
90
- React.createElement(HelperTextItem, { variant: "error" },
91
- React.createElement(Trans, null, "Required field"))))),
92
- props.isInternal ? (React.createElement(SingleSelectDropdown, { placeholder: t('Select an option that best fits'), dataTrackingId: "reopen-case-status", options: getStatusDropdownOptions, selected: getSelectedStatusOption, isDisabled: props.isUpdating, isInvalid: showValidationError && !selectedStatus, onSelect: onStatusChange })) : (React.createElement(SingleSelectDropdown, { placeholder: t('Select an option that best fits'), dataTrackingId: "case-resolution", options: getReasonDropdownOptions, selected: getSelectedReasonOption, isDisabled: props.isUpdating, isInvalid: showValidationError && !selectedReason, onSelect: onReasonChange })))),
93
- showTextArea && (React.createElement(FormGroup, { label: t('Please describe your reason'), type: "text", isRequired: true, fieldId: "reopen-case-description" },
94
- React.createElement(TextArea, { placeholder: t(props.isInternal
95
- ? 'Describe the reason for reopening with the selected status'
96
- : 'The better the description, the easier it will be for our support team to address your case.'), validated: showValidationError && isDescriptionEmpty && !reopenDescription ? 'error' : 'default', isRequired: true, id: "reopen-case-description", name: "reopen-case-description", "aria-describedby": "reopen-case-description", value: reopenDescription, onChange: (_event, text) => onDescriptionChange(text), isDisabled: props.isUpdating, resizeOrientation: "vertical" }),
97
- React.createElement(FormHelperText, null,
98
- React.createElement(HelperText, null,
99
- React.createElement(HelperTextItem, null, t(`Your comment will be visible${props.isInternal ? ' to the customers' : ''} under discussions after reopening.`)))))),
85
+ return (React.createElement(Modal, { className: "case-reopen-modal", id: "case-reopen-modal", "aria-describedby": "case-reopen-modal", isOpen: true, onClose: props.onClose, variant: ModalVariant.medium },
86
+ React.createElement(ModalHeader, null,
87
+ React.createElement("h2", null, t(`Reopening case ${props.caseNumber}`))),
88
+ React.createElement(ModalBody, null,
89
+ React.createElement(Form, { className: "case-reopen-modal-form" },
90
+ (!props.isInternal || !props.reopenStatus) && (React.createElement(FormGroup, { label: t(props.isInternal ? 'Status' : 'Reason'), isRequired: true, fieldId: "case-resolution" },
91
+ showValidationError && (props.isInternal ? !selectedStatus : !selectedReason) && (React.createElement(FormHelperText, null,
92
+ React.createElement(HelperText, null,
93
+ React.createElement(HelperTextItem, { variant: "error" },
94
+ React.createElement(Trans, null, "Required field"))))),
95
+ props.isInternal ? (React.createElement(SingleSelectDropdown, { placeholder: t('Select an option that best fits'), dataTrackingId: "reopen-case-status", options: getStatusDropdownOptions, selected: getSelectedStatusOption, isDisabled: props.isUpdating, isInvalid: showValidationError && !selectedStatus, onSelect: onStatusChange })) : (React.createElement(SingleSelectDropdown, { placeholder: t('Select an option that best fits'), dataTrackingId: "case-resolution", options: getReasonDropdownOptions, selected: getSelectedReasonOption, isDisabled: props.isUpdating, isInvalid: showValidationError && !selectedReason, onSelect: onReasonChange })))),
96
+ showTextArea && (React.createElement(FormGroup, { label: t('Please describe your reason'), type: "text", isRequired: true, fieldId: "reopen-case-description" },
97
+ React.createElement(TextArea, { placeholder: t(props.isInternal
98
+ ? 'Describe the reason for reopening with the selected status'
99
+ : 'The better the description, the easier it will be for our support team to address your case.'), validated: showValidationError && isDescriptionEmpty && !reopenDescription
100
+ ? 'error'
101
+ : 'default', isRequired: true, id: "reopen-case-description", name: "reopen-case-description", "aria-describedby": "reopen-case-description", value: reopenDescription, onChange: (_event, text) => onDescriptionChange(text), isDisabled: props.isUpdating, resizeOrientation: "vertical" }),
102
+ React.createElement(FormHelperText, null,
103
+ React.createElement(HelperText, null,
104
+ React.createElement(HelperTextItem, null, t(`Your comment will be visible${props.isInternal ? ' to the customers' : ''} under discussions after reopening.`)))))))),
105
+ React.createElement(ModalFooter, null,
100
106
  React.createElement("div", { className: "pf-v6-u-pt-md" },
101
107
  React.createElement(Button, { key: "submit-description", variant: ButtonVariant.primary, onClick: onSubmit, isLoading: props.isUpdating, isDisabled: isDescriptionEmpty || showValidationError || props.isUpdating, "data-tracking-id": "reopen-case-description-modal-submit" },
102
108
  React.createElement(Trans, null, "Reopen case")),
@@ -26,7 +26,7 @@ export const ESSRemoteSession = forwardRef((props, ref) => {
26
26
  React.createElement(CardHeader, null,
27
27
  React.createElement("h3", { className: "card-heading case-detail-panel-card-heading pf-v6-u-display-flex pf-v6-u-justify-content-space-between" },
28
28
  t('Remote session request'),
29
- React.createElement(Popover, { "aria-label": t('Remote Session Helper Info'), bodyContent: t('A remote session allows support engineers to view or access your computer to simplify collaboration and troubleshooting.'), footerContent: React.createElement("a", { href: "/articles/3566571", target: "_blank", rel: "noopener noreferrer", "aria-label": t('Read more about remote sessions') }, t('Read more about remote sessions')) },
29
+ React.createElement(Popover, { "aria-label": t('Remote Session Helper Info'), bodyContent: t('Before Red Hat logs into your systems to analyze your support issue during a remote session, Red Hat needs your approval and authorization for such remote access'), footerContent: React.createElement("a", { href: "/articles/3566571", target: "_blank", rel: "noopener noreferrer", "aria-label": t('Read more about remote sessions') }, t('Read more about remote sessions')) },
30
30
  React.createElement(InfoCircleIcon, null)))),
31
31
  React.createElement(CardBody, null,
32
32
  isInternal && (React.createElement(React.Fragment, null,
@@ -1 +1 @@
1
- {"version":3,"file":"NewEssTermsModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.tsx"],"names":[],"mappings":"AAMA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AACxD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAYnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AAiBD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBA4P7C"}
1
+ {"version":3,"file":"NewEssTermsModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.tsx"],"names":[],"mappings":"AAiBA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAExD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAYnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AAiBD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,qBAyW7C"}
@@ -8,13 +8,14 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
8
8
  });
9
9
  };
10
10
  import { publicApi } from '@cee-eng/hydrajs';
11
- import { Button, ButtonVariant, Checkbox, Modal, ModalBody, ModalFooter, ModalHeader } from '@patternfly/react-core';
11
+ import { Alert, Button, ButtonVariant, Checkbox, Modal, ModalBody, ModalFooter, ModalHeader, TextArea, TextInput, } from '@patternfly/react-core';
12
12
  import DownloadIcon from '@patternfly/react-icons/dist/js/icons/download-icon';
13
13
  import ExternalLinkAltIcon from '@patternfly/react-icons/dist/js/icons/external-link-alt-icon';
14
14
  import { SingleSelectDropdown, ToastNotification, useFetch } from '@rh-support/components';
15
+ import isEqual from 'lodash/isEqual';
15
16
  import React, { useEffect, useState } from 'react';
16
17
  import { Trans, useTranslation } from 'react-i18next';
17
- import { useCaseDispatch } from '../../../context/CaseContext';
18
+ import { useCaseDispatch, useCaseSelector } from '../../../context/CaseContext';
18
19
  import { useCaseDetailsPageStateContext } from '../../../context/CaseDetailsPageContext';
19
20
  import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../../context/CaseDiscussionTabContext';
20
21
  import { updateDiscussionStateComments } from '../../../reducers/CaseDiscussionTabReducer';
@@ -36,6 +37,9 @@ const getLocaleNameFromLocalCode = (localeCode) => {
36
37
  };
37
38
  export function NewEssTermsModal(props) {
38
39
  const { t } = useTranslation();
40
+ const { remoteSessionTermsAcked } = useCaseSelector((state) => ({
41
+ remoteSessionTermsAcked: state.caseDetails.remoteSessionTermsAcked,
42
+ }), isEqual);
39
43
  const [isTermsChecked, setIsTermsChecked] = useState(false);
40
44
  const { request } = useFetch(publicApi.terms.getRequiredTerms);
41
45
  const caseDispatch = useCaseDispatch();
@@ -49,28 +53,29 @@ export function NewEssTermsModal(props) {
49
53
  translatedInstructions: 'Please read and accept the remote session terms below to allow Red Hat to access your network or systems.',
50
54
  translatedTermsName: 'Remote Access Agreement',
51
55
  });
52
- const [languageOptions, setLanguageOptions] = useState([]);
56
+ const [allTranslations, setAllTranslations] = useState({});
53
57
  const [agreeLoading, setAgreeLoading] = useState(false);
58
+ const [isRemoteSessionForm, setIsRemoteSessionForm] = useState(remoteSessionTermsAcked);
59
+ const [sessionExpectations, setSessionExpectations] = useState('');
60
+ const [impact, setImpact] = useState('');
61
+ const [sessionLink, setSessionLink] = useState('');
54
62
  useEffect(() => {
55
63
  const fetchTerms = () => __awaiter(this, void 0, void 0, function* () {
56
64
  try {
57
65
  const { siteCode, eventCode, loggedInUser } = props;
58
66
  const response = yield request(siteCode, eventCode, loggedInUser);
59
- let defaultTranslation = response[0].translations[0];
60
- // Transform translations into dropdown options
61
- const options = response[0].translations.map((translation) => ({
62
- value: translation,
63
- label: getLocaleNameFromLocalCode(translation.localeCode),
64
- disabled: false,
65
- }));
66
- // Find default translation
67
- response[0].translations.forEach((translation) => {
68
- if (translation.isDefault) {
69
- defaultTranslation = translation;
70
- }
71
- });
72
- setSelectedTranslation(defaultTranslation);
73
- setLanguageOptions(options);
67
+ if (response) {
68
+ let defaultTranslation = response[0].translations[0];
69
+ const translationLangInfoMap = response[0].translations.reduce((allTranslationsmap, translation) => {
70
+ if (translation.isDefault) {
71
+ defaultTranslation = translation;
72
+ }
73
+ allTranslationsmap[translation['localeCode']] = translation;
74
+ return allTranslationsmap;
75
+ }, {});
76
+ setSelectedTranslation(defaultTranslation);
77
+ setAllTranslations(translationLangInfoMap);
78
+ }
74
79
  }
75
80
  catch (e) {
76
81
  console.log(e);
@@ -85,17 +90,39 @@ export function NewEssTermsModal(props) {
85
90
  const dispatchDiscussion = useCaseDiscussionTabDispatchContext();
86
91
  const { sort, allDiscussions, discussionFiltersListState } = useCaseDiscussionTabStateContext();
87
92
  const { caseDetailsPageState: { caseFeedbacksHydra }, } = useCaseDetailsPageStateContext();
93
+ const updateSessionExpectation = (event, value) => setSessionExpectations(value);
94
+ const updateImpact = (event, value) => setImpact(value);
95
+ const updateSessionLink = (event, value) => setSessionLink(value);
88
96
  // To handle modal cancel and close
89
97
  const onCancel = () => {
98
+ if (agreeLoading || isPostingComment)
99
+ return;
100
+ setIsTermsChecked(false);
101
+ setSessionExpectations('');
102
+ setImpact('');
103
+ setSessionLink('');
104
+ setIsRemoteSessionForm(false);
90
105
  props.onClose && props.onClose();
91
106
  };
107
+ const languageOptions = Object.keys(allTranslations).map((option) => ({
108
+ value: option,
109
+ label: getLocaleNameFromLocalCode(option),
110
+ }));
111
+ // Create selected option object based on current selection
112
+ const selectedLanguage = {
113
+ value: selectedTranslation.localeCode,
114
+ label: selectedTranslation.localeCode
115
+ ? getLocaleNameFromLocalCode(selectedTranslation.localeCode)
116
+ : t('Select an option that best fits'),
117
+ };
92
118
  // Function to ack remote session terms and post comment
93
119
  const submitRemoteSessionAgreement = (pdfId) => __awaiter(this, void 0, void 0, function* () {
94
- const requestComment = t('Submitted a remote session request.');
120
+ const requestComment = t(`**[What is a Remote Support Session and how to acknowledge the Remote Access Rider? Read more.](https://access.redhat.com/articles/3566571)**\n\nSubmitted a remote session request with following details:\n\n**Preferred Time and Expectations for Remote Session**\n${sessionExpectations}\n\n**Describe the impact to you or the business**\n${impact}\n\n${sessionLink ? `**Remote session link**\n[${sessionLink}](${sessionLink})\n\n` : ''}This action does not initiate a remote session. A Red Hat Associate will get back to you soon.`);
95
121
  try {
96
122
  yield updateCaseDetails(caseDispatch, props.caseNumber, {
97
123
  remoteSessionTermsAcked: true,
98
124
  screenSessionRequested: true,
125
+ waitingOnCallback: true,
99
126
  });
100
127
  try {
101
128
  yield postCommentRequest({
@@ -134,6 +161,7 @@ export function NewEssTermsModal(props) {
134
161
  }
135
162
  }
136
163
  });
164
+ const toggleRemoteSessionForm = () => setIsRemoteSessionForm(true);
137
165
  // To handle submit
138
166
  const onSubmit = () => {
139
167
  setAgreeLoading(true);
@@ -144,46 +172,67 @@ export function NewEssTermsModal(props) {
144
172
  setIsTermsChecked(value);
145
173
  };
146
174
  // Handle language change
147
- const onLanguageSelect = (option) => {
148
- setSelectedTranslation(option.value);
175
+ const onLangChange = (lang) => {
176
+ setSelectedTranslation(allTranslations[lang.value]);
149
177
  };
150
178
  // To check and if I agree button is loading
151
179
  const isAgreeLoading = agreeLoading || isPostingComment;
180
+ const modalActions = [
181
+ React.createElement(Button, { "aria-label": t('I agree'), variant: ButtonVariant.primary, onClick: isRemoteSessionForm || remoteSessionTermsAcked ? onSubmit : toggleRemoteSessionForm, "data-tracking-id": "remote-session-agreement-check", isLoading: isAgreeLoading, isDisabled: (isRemoteSessionForm || remoteSessionTermsAcked
182
+ ? !sessionExpectations.trim() || !impact.trim()
183
+ : !isTermsChecked) || isAgreeLoading }, t(isRemoteSessionForm || remoteSessionTermsAcked ? 'Submit' : 'I agree')),
184
+ React.createElement(Button, { key: "cancel", variant: "link", onClick: onCancel, isDisabled: isAgreeLoading }, "Cancel"),
185
+ ];
186
+ const renderRemoteSessionForm = (React.createElement("div", { id: "remoteSessionForm", className: "form-group" },
187
+ React.createElement(Alert, { variant: "info", isInline: true, title: React.createElement(React.Fragment, null,
188
+ "What is a Remote Support Session and how to acknowledge the Remote Access Rider?",
189
+ ' ',
190
+ React.createElement("a", { href: "https://access.redhat.com/articles/3566571", target: "_blank", rel: "noopener noreferrer" }, "Read more.")) }),
191
+ React.createElement("div", null,
192
+ React.createElement("label", { className: "pf-v6-u-mt-md" },
193
+ React.createElement(Trans, null, "Preferred Time and Expectations for Remote Session"),
194
+ React.createElement("span", { className: "form-required", "aria-hidden": "true" }, "*")),
195
+ React.createElement(TextArea, { value: sessionExpectations, onChange: updateSessionExpectation, rows: 3, placeholder: "Please share anything that will help prepare for our meeting?", isRequired: true, "aria-label": "Preferred Time and Expectations for Remote Session" })),
196
+ React.createElement("div", null,
197
+ React.createElement("label", { className: "pf-v6-u-mt-md" },
198
+ React.createElement(Trans, null, "Describe the impact to you or the business"),
199
+ React.createElement("span", { className: "form-required", "aria-hidden": "true" }, "*")),
200
+ React.createElement(TextArea, { value: impact, onChange: updateImpact, rows: 3, placeholder: "Describe the user or financial impact.", isRequired: true, "aria-label": "Describe the impact to you or the business" })),
201
+ React.createElement("div", null,
202
+ React.createElement("label", { className: "pf-v6-u-mt-md" },
203
+ React.createElement(Trans, null, "Remote session link (optional)")),
204
+ React.createElement(TextInput, { value: sessionLink, onChange: updateSessionLink, type: "text", "aria-label": "Remote session link" }),
205
+ React.createElement("p", { className: "form-instructions" }, "If not provided, the Red Hat Support Associate will share a link with you."))));
206
+ const renderRemoteSessionAgreement = (React.createElement("div", { id: "remoteSessionAgreement" },
207
+ React.createElement("p", { className: "pf-v6-u-mt-xs" },
208
+ React.createElement(Trans, null,
209
+ "Your acceptance of this remote session agreement is required ",
210
+ React.createElement("strong", null, "for each case"),
211
+ " when you request Red Hat\u2019s support team to directly access your network or systems.")),
212
+ React.createElement("p", { className: "pf-v6-u-mt-md" },
213
+ React.createElement(Trans, null, "Remote access to your network or systems is not a standard Red Hat problem resolution process. Before Red Hat logs into your systems to analyze your support issue during a remote session, Red Hat needs your approval and authorization for such remote access.")),
214
+ React.createElement("p", { className: "pf-v6-u-mt-md" },
215
+ React.createElement(Trans, null, "Please read and accept the remote session terms below to allow Red Hat to access your network or systems.")),
216
+ React.createElement("div", { className: "pf-v6-u-display-flex pf-v6-u-align-items-center pf-v6-u-flex-wrap" },
217
+ React.createElement(SingleSelectDropdown, { className: "pf-v6-u-mt-md", "aria-label": t('Select language'), id: "terms-language-selector", selected: selectedLanguage, onSelect: (option) => onLangChange(option), placeholder: t('Select an option that best fits'), toggleClassName: "pf-v6-u-w-50", options: languageOptions }),
218
+ React.createElement("a", { "aria-label": t('Download'), "data-tracking-id": "rsa-modal-terms-download", className: "pf-v6-u-ml-md pf-v6-u-display-inline-flex pf-v6-u-align-items-center", href: selectedTranslation.pdfDownloadUrl, rel: "noopener noreferrer", target: "_blank" },
219
+ t('Download'),
220
+ " ",
221
+ React.createElement(DownloadIcon, { className: "pf-v6-u-ml-xs" }))),
222
+ React.createElement("div", null,
223
+ React.createElement(Checkbox, { className: "pf-v6-u-mt-md rsa-checkbox", id: "terms-accept-checkbox", label: React.createElement(React.Fragment, null,
224
+ React.createElement(Trans, null, "I have read and agree to the"),
225
+ ' ',
226
+ React.createElement("a", { className: "pf-v6-c-button pf-m-link pf-m-inline align-link-items", rel: "noopener noreferrer", target: "_blank", href: selectedTranslation.pdfDownloadUrl, "data-tracking-id": "case-details-request-remote-session-terms" },
227
+ React.createElement(Trans, null, "terms "),
228
+ React.createElement(ExternalLinkAltIcon, null))), isChecked: isTermsChecked, "aria-label": t('I have read and agree to the terms'), onChange: onCheckBoxChange }))));
152
229
  // Body of ESS RSA Modal
153
230
  const EssRSAModalBody = () => {
154
- const currentSelection = {
155
- value: selectedTranslation,
156
- label: getLocaleNameFromLocalCode(selectedTranslation.localeCode),
157
- disabled: false,
158
- };
159
- return (React.createElement(React.Fragment, null,
160
- React.createElement("p", { className: "pf-v6-u-mt-xs" },
161
- React.createElement(Trans, null,
162
- "Your acceptance of this remote session agreement is required ",
163
- React.createElement("strong", null, "for each case"),
164
- " when you request Red Hat\u2019s support team to directly access your network or systems.")),
165
- React.createElement("p", { className: "pf-v6-u-mt-md" },
166
- React.createElement(Trans, null, "Remote access to your network or systems is not a standard Red Hat problem resolution process. Before Red Hat logs into your systems to analyze your support issue during a remote session, Red Hat needs your approval and authorization for such remote access.")),
167
- React.createElement("p", { className: "pf-v6-u-mt-md" },
168
- React.createElement(Trans, null, "Please read and accept the remote session terms below to allow Red Hat to access your network or systems.")),
169
- React.createElement("div", null,
170
- React.createElement(SingleSelectDropdown, { className: "terms-language-selector pf-v6-u-mt-md", id: "terms-language-selector", selected: currentSelection, options: languageOptions, placeholder: t('Select an option that best fits'), onSelect: onLanguageSelect, ariaLabel: t('Select language') }),
171
- React.createElement("a", { "aria-label": t('Download'), "data-tracking-id": "rsa-modal-terms-download", className: "pf-v6-u-ml-md", href: selectedTranslation.pdfDownloadUrl, rel: "noopener noreferrer", target: "_blank" },
172
- t('Download'),
173
- " ",
174
- React.createElement(DownloadIcon, { className: "pf-v6-u-ml-xs" }))),
175
- React.createElement("div", null,
176
- React.createElement(Checkbox, { className: "pf-v6-u-mt-md rsa-checkbox", id: "terms-accept-checkbox", label: React.createElement(React.Fragment, null,
177
- React.createElement(Trans, null, "I have read and agree to the"),
178
- ' ',
179
- React.createElement("a", { className: "pf-v6-c-button pf-m-link pf-m-inline align-link-items", rel: "noopener noreferrer", target: "_blank", href: selectedTranslation.pdfDownloadUrl, "data-tracking-id": "case-details-request-remote-session-terms" },
180
- React.createElement(Trans, null, "terms "),
181
- React.createElement(ExternalLinkAltIcon, null))), isChecked: isTermsChecked, "aria-label": t('I have read and agree to the terms'), onChange: onCheckBoxChange }))));
231
+ return isRemoteSessionForm ? renderRemoteSessionForm : renderRemoteSessionAgreement;
182
232
  };
183
- return (React.createElement(Modal, { id: "remote-session-agreement-modal", "aria-label": t('Remote Session Agreement'), isOpen: props.show, onClose: onCancel },
233
+ return (React.createElement(Modal, { id: "remote-session-agreement-modal", "aria-label": isRemoteSessionForm ? t('Request remote session') : t('Remote session agreement'), title: isRemoteSessionForm ? t('Request remote session') : t('Remote session agreement'), isOpen: props.show, onClose: onCancel },
184
234
  React.createElement(ModalHeader, null,
185
- React.createElement("h2", null, t('Remote Session Agreement'))),
235
+ React.createElement("h2", null, isRemoteSessionForm ? t('Request remote session') : t('Remote session agreement'))),
186
236
  React.createElement(ModalBody, null, EssRSAModalBody()),
187
- React.createElement(ModalFooter, null,
188
- React.createElement(Button, { key: "submit", "aria-label": t('I agree'), variant: ButtonVariant.primary, onClick: onSubmit, "data-tracking-id": "remote-session-agreement-check", isLoading: isAgreeLoading, isDisabled: !isTermsChecked || isAgreeLoading }, t('I agree')))));
237
+ React.createElement(ModalFooter, null, modalActions)));
189
238
  }
@@ -1 +1 @@
1
- {"version":3,"file":"RemoteSessionAgreementModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.tsx"],"names":[],"mappings":"AAeA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAExD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAgBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AAiBD,wBAAgB,2BAA2B,CAAC,KAAK,EAAE,MAAM,qBAqWxD"}
1
+ {"version":3,"file":"RemoteSessionAgreementModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.tsx"],"names":[],"mappings":"AAiBA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAExD,OAAO,KAA8B,MAAM,OAAO,CAAC;AAgBnD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AAiBD,wBAAgB,2BAA2B,CAAC,KAAK,EAAE,MAAM,qBA8VxD"}