@rh-support/troubleshoot 2.4.10-beta.8 → 2.5.0

package/lib/esm/reducers/CaseReducer.js

@@ -9,7 +9,8 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
 };
 import { accounts, contacts, kase, pcm, publicApi } from '@cee-eng/hydrajs';
 import { formattedApiErrorMessage } from '@rh-support/components';
-import { getApiResourceObject } from '@rh-support/utils';
+import { dtmTrackEventCaseCreationStepEncountered, getApiResourceObject } from '@rh-support/utils';
+import { isUndefined } from 'lodash';
 import filter from 'lodash/filter';
 import find from 'lodash/find';
 import isEmpty from 'lodash/isEmpty';
@@ -17,7 +18,7 @@ import map from 'lodash/map';
 import uniq from 'lodash/uniq';
 import uniqBy from 'lodash/uniqBy';
 import { trimAndReplacePlus } from '../components/shared/utils';
-import { CaseReducerConstants, DESCRIPTION_LENGTH_LIMIT, initialCaseState, } from './CaseConstNTypes';
+import { CaseReducerConstants, DESCRIPTION_LENGTH_LIMIT, initialCaseState, SupportLevelDisplay, } from './CaseConstNTypes';
 import { createCasePayload, getCaseFromSessionDetails, getCaseRecommendations, getCepCommentFromCepDetails, getHasInvalidEntitlements, getProcessedEntitlements, } from './CaseHelpers';
 import { updateSession } from './SessionRestoreReducer';
 export const caseReducer = (pState, action) => {
@@ -61,11 +62,8 @@ export const caseReducer = (pState, action) => {
         case CaseReducerConstants.resetCaseNoOfCreatedCase: {
             return Object.assign(Object.assign({}, pState), { caseNoOfCreatedCase: action.payload.caseNoOfCreatedCase });
         }
-        case CaseReducerConstants.setFetchingRecommendationsFromWatsonXFlag: {
-            return Object.assign(Object.assign({}, pState), { isFetchingRecommendationsFromWatsonX: action.payload.isFetchingRecommendationsFromWatsonX });
-        }
         case CaseReducerConstants.setCaseCreationError: {
-            return Object.assign(Object.assign({}, pState), { isCreatingCase: false, caseCreationError: true, caseCreationErrorMessage: action.payload.caseCreationErrorMessage });
+            return Object.assign(Object.assign({}, pState), { isCreatingCase: false, caseCreationError: true, caseCreationErrorMessage: action.payload.caseCreationErrorMessage, caseCreationErrorCode: action.payload.caseCreationErrorCode });
         }
         // Recommendation docs track
         case CaseReducerConstants.setCaseRecommendations: {
@@ -92,6 +90,9 @@ export const caseReducer = (pState, action) => {
         case CaseReducerConstants.receivedCaseDetails: {
             return Object.assign(Object.assign(Object.assign({}, pState), action.payload), { isFetchingCaseDetails: false, isFetchingCaseDetailsError: false });
         }
+        case CaseReducerConstants.updateComments: {
+            return Object.assign(Object.assign({}, pState), { caseDetails: Object.assign(Object.assign({}, pState.caseDetails), { comments: action.payload.caseDetails.comments }) });
+        }
         case CaseReducerConstants.receivedCaseDetailsError: {
             return Object.assign(Object.assign({}, pState), { isFetchingCaseDetails: false, isFetchingCaseDetailsError: true, caseDetailsError: action.payload.caseDetailsError });
         }
@@ -138,6 +139,15 @@ export const caseReducer = (pState, action) => {
         case CaseReducerConstants.caseCreation500ErrorStatus: {
             return Object.assign(Object.assign({}, pState), { caseCreation500ErrorStatus: action.payload.caseCreation500ErrorStatus });
         }
+        case CaseReducerConstants.setIsPostingRemoteRequestCommentCompleted: {
+            return Object.assign(Object.assign({}, pState), { isPostingRemoteRequestCommentCompleted: action.payload.isPostingRemoteRequestCommentCompleted });
+        }
+        case CaseReducerConstants.setIsPostingRemoteRequestCommentCompletedError: {
+            return Object.assign(Object.assign({}, pState), { isPostingRemoteRequestCommentCompleted: false, isPostingRemoteRequestCommentCompletedErrorMessage: action.payload.isPostingRemoteRequestCommentCompletedErrorMessage });
+        }
+        case CaseReducerConstants.setABTestVariation: {
+            return Object.assign(Object.assign({}, pState), { ABTestVariation: action.payload.ABTestVariation });
+        }
         default: {
             return pState;
         }
@@ -156,14 +166,8 @@ export const setNotifiedUser = (dispatch, selectedNotificationContacts) => {
         payload: { selectedNotificationContacts },
     });
 };
-export const setFetchingRecommendationsFromWatsonXFlag = (dispatch, isFetchingRecommendationsFromWatsonX) => {
-    dispatch({
-        type: CaseReducerConstants.setFetchingRecommendationsFromWatsonXFlag,
-        payload: { isFetchingRecommendationsFromWatsonX: isFetchingRecommendationsFromWatsonX },
-    });
-};
-export const submitCase = (dispatch, sessionRestoreDispatch, caseDetails, sessionItem, isCaseCreate, errorMessage500, loggedInUserSsoUsername, isSecureSupport = false) => __awaiter(void 0, void 0, void 0, function* () {
-    var _a;
+export const submitCase = (dispatch_1, sessionRestoreDispatch_1, caseDetails_1, sessionItem_1, isCaseCreate_1, errorMessage500_1, loggedInUserSsoUsername_1, ...args_1) => __awaiter(void 0, [dispatch_1, sessionRestoreDispatch_1, caseDetails_1, sessionItem_1, isCaseCreate_1, errorMessage500_1, loggedInUserSsoUsername_1, ...args_1], void 0, function* (dispatch, sessionRestoreDispatch, caseDetails, sessionItem, isCaseCreate, errorMessage500, loggedInUserSsoUsername, isSecureSupport = false, isResubmit, isCreatingCaseFlow) {
+    var _a, _b;
     dispatch({ type: CaseReducerConstants.isCreatingCase });
     try {
         const casePayload = createCasePayload(caseDetails, sessionItem, isCaseCreate);
@@ -179,16 +183,20 @@ export const submitCase = (dispatch, sessionRestoreDispatch, caseDetails, sessio
         }
         // For updating the sessions and posting cep details after case creation
         postCaseCreationProcessing(isSecureSupport, dispatch, sessionRestoreDispatch, sessionItem, caseNumber, caseDetails);
+        dtmTrackEventCaseCreationStepEncountered(isCreatingCaseFlow, 'submit', caseNumber, (_b = caseDetails.caseDetails) === null || _b === void 0 ? void 0 : _b.caseType, caseDetails.caseDetails.summary, caseDetails.caseDetails.product, caseDetails.caseDetails.version);
         dispatch({ type: CaseReducerConstants.caseCreated, payload: { caseNoOfCreatedCase: caseNumber } });
     }
     catch (error) {
+        const errorCode = parseInt((error === null || error === void 0 ? void 0 : error.code) || (error === null || error === void 0 ? void 0 : error.status)) || '';
         const errorMessage = formattedApiErrorMessage(error, { '500': { message: errorMessage500 } });
         // Set `caseCreationError` as true if there is HTTP 500 error
         updateCaseCreationErrorStatusOnError(dispatch, error);
         dispatch({
             type: CaseReducerConstants.setCaseCreationError,
-            payload: { caseCreationErrorMessage: errorMessage },
+            payload: { caseCreationErrorMessage: errorMessage, caseCreationErrorCode: errorCode },
         });
+        !isResubmit &&
+            (yield updateSession(sessionRestoreDispatch, sessionItem.session.id, sessionItem.sessionDetails, Object.assign(Object.assign({}, sessionItem.session), { caseCreationError: true })));
     }
 });
 /**
@@ -221,20 +229,26 @@ export const updateCaseCreationErrorStatus = (dispatch, errorStatus) => {
     });
 };
 export const postRemoteSessionRequest = (dispatch, caseNumber) => __awaiter(void 0, void 0, void 0, function* () {
-    dispatch({ type: CaseReducerConstants.updateCaseDetails, payload: { isCaseUpdating: true } });
     try {
+        dispatch({
+            type: CaseReducerConstants.setIsPostingRemoteRequestCommentCompleted,
+            payload: { isPostingRemoteRequestCommentCompleted: false },
+        });
         yield publicApi.kase.postComment({
             caseNumber,
             commentBody: 'Submitted a remote session request.',
             isPublic: true,
             contentType: 'markdown',
         });
-        dispatch({ type: CaseReducerConstants.updateCaseDetails, payload: { isCaseUpdating: false } });
+        dispatch({
+            type: CaseReducerConstants.setIsPostingRemoteRequestCommentCompleted,
+            payload: { isPostingRemoteRequestCommentCompleted: true },
+        });
     }
     catch (error) {
         dispatch({
-            type: CaseReducerConstants.isCreatingCase,
-            payload: { caseCreationErrorMessage: error.message },
+            type: CaseReducerConstants.setIsPostingRemoteRequestCommentCompletedError,
+            payload: { isPostingRemoteRequestCommentCompletedErrorMessage: error.message },
         });
     }
 });
@@ -360,8 +374,8 @@ export const clearSelectedAccount = (dispatch) => {
         payload: { caseDetails: { accountNumberRef: '' } },
     });
 };
-export const setCaseAccountNumber = (dispatch, accountNumber, isLoggedInUsersAccount = false, loggedInUserAccount = {}) => __awaiter(void 0, void 0, void 0, function* () {
-    var _b;
+export const setCaseAccountNumber = (dispatch_1, accountNumber_1, ...args_1) => __awaiter(void 0, [dispatch_1, accountNumber_1, ...args_1], void 0, function* (dispatch, accountNumber, isLoggedInUsersAccount = false, loggedInUserAccount = {}) {
+    var _a;
     if (isLoggedInUsersAccount && !isEmpty(loggedInUserAccount) && !isEmpty(accountNumber)) {
         dispatch({
             type: CaseReducerConstants.caseStateChanged,
@@ -374,7 +388,7 @@ export const setCaseAccountNumber = (dispatch, accountNumber, isLoggedInUsersAcc
         return;
     }
     if (isEmpty(accountNumber)) {
-        const accNumber = (_b = loggedInUserAccount === null || loggedInUserAccount === void 0 ? void 0 : loggedInUserAccount.accountNumber) !== null && _b !== void 0 ? _b : '';
+        const accNumber = (_a = loggedInUserAccount === null || loggedInUserAccount === void 0 ? void 0 : loggedInUserAccount.accountNumber) !== null && _a !== void 0 ? _a : '';
         dispatch({
             type: CaseReducerConstants.caseStateChanged,
             payload: { selectedAccountDetails: getApiResourceObject(loggedInUserAccount || {}) },
@@ -407,13 +421,20 @@ export const setCaseAccountNumber = (dispatch, accountNumber, isLoggedInUsersAcc
         });
     }
 });
-export const setCaseOwner = (dispatch, owner, product, abortSignalCaseGroup, abortSignalEntitlements, canUpdateCaseGroup = false, caseGroupNumberToRestore) => __awaiter(void 0, void 0, void 0, function* () {
+export const setCaseOwner = (dispatch_1, owner_1, product_1, abortSignalCaseGroup_1, abortSignalEntitlements_1, ...args_1) => __awaiter(void 0, [dispatch_1, owner_1, product_1, abortSignalCaseGroup_1, abortSignalEntitlements_1, ...args_1], void 0, function* (dispatch, owner, product, abortSignalCaseGroup, abortSignalEntitlements, setCaseGroupToUngroupedOrDefault = false, caseGroupNumberToRestore, canChangeGroup = true, isUserUpdate, caseNumber) {
     if (isEmpty(owner) || isEmpty(owner.ssoUsername)) {
         dispatch({
             type: CaseReducerConstants.caseDetailChanged,
-            payload: { caseDetails: { contactSSOName: '' } },
+            payload: {
+                caseDetails: {
+                    contactSSOName: '',
+                    phoneAreaCodePrefixLineNumber: '',
+                    phoneCountryCode: '',
+                    suppliedPhoneNumberVerified: undefined,
+                },
+            },
         });
-        canUpdateCaseGroup && setCaseDetails(dispatch, { groupNumber: '-1' });
+        setCaseGroupToUngroupedOrDefault && setCaseDetails(dispatch, { groupNumber: '-1' });
         dispatch({
             type: CaseReducerConstants.caseStateChanged,
             payload: {
@@ -432,10 +453,30 @@ export const setCaseOwner = (dispatch, owner, product, abortSignalCaseGroup, abo
         type: CaseReducerConstants.caseDetailChanged,
         payload: { caseDetails: { contactSSOName: owner.ssoUsername } },
     });
-    fetchCaseGroupsForSSO(dispatch, owner.ssoUsername, canUpdateCaseGroup, abortSignalCaseGroup, caseGroupNumberToRestore);
-    fetchCaseEntitlements(dispatch, owner.ssoUsername, product, abortSignalEntitlements);
+    canChangeGroup &&
+        fetchCaseGroupsForSSO(dispatch, owner.ssoUsername, setCaseGroupToUngroupedOrDefault, abortSignalCaseGroup, caseGroupNumberToRestore);
+    yield fetchCaseEntitlements(dispatch, owner.ssoUsername, product, abortSignalEntitlements, isUserUpdate, caseNumber);
 });
-const fetchCaseEntitlements = (dispatch, ssoUserName, product, abortSignal) => __awaiter(void 0, void 0, void 0, function* () {
+//changing the item values to uppercase to match the backend values
+const slaOrder = Object.values(SupportLevelDisplay).map((item) => {
+    return item.toUpperCase();
+});
+// Function to check the highest support level of a user
+const getHighestSLASubscription = (subs) => {
+    if (!subs || subs.length === 0) {
+        return null;
+    }
+    return subs.reduce((highest, current) => {
+        const highestIndex = slaOrder.indexOf(highest.slaProcessId);
+        const currentIndex = slaOrder.indexOf(current.slaProcessId);
+        if (currentIndex === -1)
+            return highest;
+        if (highestIndex === -1)
+            return current;
+        return currentIndex > highestIndex ? current : highest;
+    });
+};
+const fetchCaseEntitlements = (dispatch, ssoUserName, product, abortSignal, isUserUpdate, caseNumber) => __awaiter(void 0, void 0, void 0, function* () {
     dispatch({
         type: CaseReducerConstants.caseStateChanged,
         payload: { ownersEntitlements: getApiResourceObject([], true) },
@@ -448,6 +489,16 @@ const fetchCaseEntitlements = (dispatch, ssoUserName, product, abortSignal) => _
             type: CaseReducerConstants.caseStateChanged,
             payload: { hasInvalidEntitlements, ownersEntitlements },
         });
+        // Checking for the highest available support level for the user
+        if (isUserUpdate) {
+            const highest = getHighestSLASubscription(ownersEntitlements.data);
+            const caseDetails = { entitlementSla: highest.slaProcessId };
+            yield updateCaseDetails(dispatch, caseNumber, caseDetails);
+            dispatch({
+                type: CaseReducerConstants.caseDetailChanged,
+                payload: { caseDetails: { entitlementSla: highest.slaProcessId } },
+            });
+        }
     }
     catch (e) {
         dispatch({
@@ -456,8 +507,8 @@ const fetchCaseEntitlements = (dispatch, ssoUserName, product, abortSignal) => _
         });
     }
 });
-export const fetchCaseGroupsForSSO = (dispatch, contactSsoUsername, canUpdateCaseGroup = false, abortSignal, caseGroupNumberToRestore) => __awaiter(void 0, void 0, void 0, function* () {
-    var _c, _d;
+export const fetchCaseGroupsForSSO = (dispatch_1, contactSsoUsername_1, ...args_1) => __awaiter(void 0, [dispatch_1, contactSsoUsername_1, ...args_1], void 0, function* (dispatch, contactSsoUsername, setCaseGroupToUngroupedOrDefault = false, abortSignal, caseGroupNumberToRestore) {
+    var _a, _b;
     dispatch({
         type: CaseReducerConstants.caseStateChanged,
         payload: { ownersCaseGroups: getApiResourceObject([], true) },
@@ -465,35 +516,40 @@ export const fetchCaseGroupsForSSO = (dispatch, contactSsoUsername, canUpdateCas
     try {
         const response = yield publicApi.caseGroups.getCaseGroupsForSSO(contactSsoUsername, abortSignal);
         (response || []).sort((a, b) => a.name.localeCompare(b.name));
-        const defaultCaseGroup = (_d = (!isEmpty(caseGroupNumberToRestore)
+        const defaultCaseGroup = (_b = (!isEmpty(caseGroupNumberToRestore)
             ? caseGroupNumberToRestore
-            : (_c = find(response, (g) => g.isDefault)) === null || _c === void 0 ? void 0 : _c.groupNum)) !== null && _d !== void 0 ? _d : '-1';
+            : (_a = find(response, (g) => g.isDefault)) === null || _a === void 0 ? void 0 : _a.groupNum)) !== null && _b !== void 0 ? _b : '-1';
         dispatch({
             type: CaseReducerConstants.caseStateChanged,
             payload: { ownersCaseGroups: getApiResourceObject(response, false) },
         });
-        canUpdateCaseGroup && setCaseDetails(dispatch, { groupNumber: defaultCaseGroup });
+        setCaseGroupToUngroupedOrDefault && setCaseDetails(dispatch, { groupNumber: defaultCaseGroup });
     }
     catch (e) {
         dispatch({
             type: CaseReducerConstants.caseStateChanged,
             payload: { ownersCaseGroups: getApiResourceObject([], false, true, e.message) },
         });
-        canUpdateCaseGroup && setCaseDetails(dispatch, { groupNumber: '-1' });
+        setCaseGroupToUngroupedOrDefault && setCaseDetails(dispatch, { groupNumber: '-1' });
     }
 });
 const getSelectedNotificationContactsFromSession = (contacts, notifiedUsers) => {
     return filter(contacts, (c) => notifiedUsers.includes(c.ssoUsername));
 };
-export const updateCaseWithSession = (dispatch, sessionItem, loggedInUserAccountNumber, loggedInUserContact, loggedInUserAccount = {}) => __awaiter(void 0, void 0, void 0, function* () {
-    var _e, _f, _g, _h;
+export const updateCaseWithSession = (dispatch_1, sessionItem_1, loggedInUserAccountNumber_1, loggedInUserContact_1, ...args_1) => __awaiter(void 0, [dispatch_1, sessionItem_1, loggedInUserAccountNumber_1, loggedInUserContact_1, ...args_1], void 0, function* (dispatch, sessionItem, loggedInUserAccountNumber, loggedInUserContact, loggedInUserAccount = {}) {
+    var _a, _b, _c, _d;
     const caseDetails = getCaseFromSessionDetails(sessionItem, loggedInUserAccountNumber, loggedInUserContact.ssoUsername);
+    const { sessionDetails } = sessionItem;
     setCaseDetails(dispatch, caseDetails);
     setCaseAccountNumber(dispatch, caseDetails.accountNumberRef, caseDetails.accountNumberRef === loggedInUserAccountNumber, loggedInUserAccount);
-    const { sessionDetails } = sessionItem;
+    // entitlementSla gets undefined when case group, owner or product is changed
+    // Please refer line 60
+    if (isUndefined(caseDetails.entitlementSla)) {
+        setCaseDetails(dispatch, { entitlementSla: sessionDetails.sla });
+    }
     // Set owner and Notified users
-    const notifiedUsersExternal = (_f = (_e = sessionDetails.notifiedUsersExternal) === null || _e === void 0 ? void 0 : _e.split(',')) !== null && _f !== void 0 ? _f : [];
-    const notifiedUsersInternal = (_h = (_g = sessionDetails.notifiedUsersInternal) === null || _g === void 0 ? void 0 : _g.split(',')) !== null && _h !== void 0 ? _h : [];
+    const notifiedUsersExternal = (_b = (_a = sessionDetails.notifiedUsersExternal) === null || _a === void 0 ? void 0 : _a.split(',')) !== null && _b !== void 0 ? _b : [];
+    const notifiedUsersInternal = (_d = (_c = sessionDetails.notifiedUsersInternal) === null || _c === void 0 ? void 0 : _c.split(',')) !== null && _d !== void 0 ? _d : [];
     const allRelevantContacts = yield getAllRelevantContacts(loggedInUserContact, caseDetails.accountNumberRef, caseDetails.contactSSOName, notifiedUsersExternal, notifiedUsersInternal);
     const owner = find(allRelevantContacts, (c) => c.ssoUsername === caseDetails.contactSSOName);
     const selectedNotificationContacts = getSelectedNotificationContactsFromSession(allRelevantContacts, [
@@ -523,7 +579,7 @@ const getAllRelevantContacts = (loggedInUserContact, caseAccountNumber, contactS
         // Internal users can use the internal API and be done with it
         const userArray = uniq([contactSsoUsername, ...notifiedUsersExternal, ...notifiedUsersInternal]);
         const response = yield contacts.getSFDCContacts({
-            internal: false,
+            internal: false, // to get non-ldap contacts
             ssoUsernameIn: userArray.join(','),
         });
         return response.items;
@@ -545,8 +601,8 @@ const getAllRelevantContacts = (loggedInUserContact, caseAccountNumber, contactS
         return uniqBy(contactsToReturn, 'ssoUsername');
     }
 });
-export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, refresh = false, previousState = {}) => __awaiter(void 0, void 0, void 0, function* () {
-    var _j, _k;
+export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, loggedInUser) => __awaiter(void 0, void 0, void 0, function* () {
+    var _a, _b;
     dispatch({ type: CaseReducerConstants.requestCaseDetails, payload: { caseDetails: { caseNumber } } });
     try {
         const data = yield publicApi.kase.getCase(caseNumber);
@@ -566,13 +622,13 @@ export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, refre
             entitlementSla: data.entitlementSla,
             accountNumberRef: data.accountNumberRef,
             fts: data.fts,
-            contactSSOName: data.contactSSOName,
+            contactSSOName: data.contactSSOName, // owner
             caseLanguage: data.caseLanguage,
             cep: data.cep,
             createdDate: data.createdDate,
             createdById: data.createdById,
             alternateId: data.alternateId,
-            groupNumber: data.groupNumber || '-1',
+            groupNumber: data.groupNumber || '-1', //Explicitly assigning folderNumber = '-1' for ungrouped case when case payload has no group information
             caseNumber: data.caseNumber,
             hostname: data.hostname,
             contactInfo24x7: data.contactInfo24x7,
@@ -585,12 +641,16 @@ export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, refre
             firstCaseInactivityWarningSentAt: (data === null || data === void 0 ? void 0 : data.firstCaseInactivityWarningSentAt) || undefined,
             secondCaseInactivityWarningSentAt: (data === null || data === void 0 ? void 0 : data.secondCaseInactivityWarningSentAt) || undefined,
             groupName: data.groupName || '',
-            remoteSessionTermsAcked: (_j = data.remoteSessionTermsAcked) !== null && _j !== void 0 ? _j : false,
+            remoteSessionTermsAcked: (_a = data.remoteSessionTermsAcked) !== null && _a !== void 0 ? _a : false,
             noClusterIdReason: data.noClusterIdReason || '',
             noClusterIdReasonExplanation: data.noClusterIdReasonExplanation || '',
             phone: data.phone || '',
+            phoneCountryCode: data.phoneCountryCode || '',
+            phoneAreaCodePrefixLineNumber: data.phoneAreaCodePrefixLineNumber || '',
             suppliedPhoneNumberVerified: data.suppliedPhoneNumberVerified || undefined,
-            screenSessionRequested: (_k = data.screenSessionRequested) !== null && _k !== void 0 ? _k : false,
+            screenSessionRequested: (_b = data.screenSessionRequested) !== null && _b !== void 0 ? _b : false,
+            externalTrackers: data.externalTrackers || [],
+            isPrivate: data.isPrivate || false,
         };
         caseDetails.chats = data === null || data === void 0 ? void 0 : data.chats;
         caseDetails.comments = data === null || data === void 0 ? void 0 : data.comments;
@@ -607,32 +667,31 @@ export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, refre
             contactIsPartner: !!data.contactIsPartner,
             hotfixRequested: !!data.hotfixRequested,
             hotfixDelivered: !!data.hotfixDelivered,
+            caseNoOfCreatedCase: caseNumber,
         };
         dispatch({ type: CaseReducerConstants.receivedCaseDetails, payload: Object.assign(Object.assign({}, caseState), { caseDetails }) });
-        if (!refresh) {
-            setCaseAccountNumber(dispatch, data.accountNumberRef);
-            setCaseOwner(dispatch, { ssoUsername: data.contactSSOName, fullNameCustom: data.contactName }, '');
-            const notifiedListUsers = map(data.notifiedUsers, (o) => ({
-                ssoUsername: o.ssoUsername,
-                fullNameCustom: o.title,
-            }));
-            dispatch({
-                type: CaseReducerConstants.setLoadedNotificationContacts,
-                payload: { notifiedUsers: notifiedListUsers },
-            });
-            if (data.groupNumber && data.groupNumber !== '-1') {
-                setSelectedCaseGroupUsers(dispatch, data.accountNumberRef, data.groupNumber, loggedInUserRights);
-            }
-            if (loggedInUserRights.isInternal() && !loggedInUserRights.isSecureSupportTech()) {
-                getNotificationContacts4InternalUser(dispatch, notifiedListUsers, data.contactSSOName);
-            }
-            else {
-                getNotificationContacts4ExternalUser(dispatch, notifiedListUsers, loggedInUserRights, data.accountNumberRef, data.contactSSOName, data.contactName);
-            }
+        setCaseAccountNumber(dispatch, data.accountNumberRef);
+        const canChangeGroup = loggedInUserRights.isInternal() ||
+            loggedInUser.isOrgAdmin ||
+            loggedInUser.ssoUsername === caseDetails.contactSSOName ||
+            loggedInUserRights.isPartnerOrgAdmin();
+        setCaseOwner(dispatch, { ssoUsername: data.contactSSOName, fullNameCustom: data.contactName }, '', undefined, undefined, false, undefined, canChangeGroup);
+        const notifiedListUsers = map(data.notifiedUsers, (o) => ({
+            ssoUsername: o.ssoUsername,
+            fullNameCustom: o.title,
+        }));
+        dispatch({
+            type: CaseReducerConstants.setLoadedNotificationContacts,
+            payload: { notifiedUsers: notifiedListUsers },
+        });
+        if (data.groupNumber && data.groupNumber !== '-1') {
+            setSelectedCaseGroupUsers(dispatch, data.accountNumberRef, data.groupNumber, loggedInUserRights);
+        }
+        if (loggedInUserRights.isInternal() && !loggedInUserRights.isSecureSupportTech()) {
+            getNotificationContacts4InternalUser(dispatch, notifiedListUsers, data.contactSSOName);
         }
         else {
-            previousState.contactSSOName !== data.contactSSOName &&
-                setCaseOwner(dispatch, { ssoUsername: data.contactSSOName, fullNameCustom: data.contactSSOName }, '');
+            getNotificationContacts4ExternalUser(dispatch, notifiedListUsers, loggedInUserRights, data.accountNumberRef, data.contactSSOName, data.contactName);
         }
     }
     catch (error) {
@@ -647,9 +706,11 @@ export const updateCaseDetails = (dispatch, caseNumber, caseDetails, dontSetDeta
             dispatch({ type: CaseReducerConstants.updateCaseDetailCompleted });
         }
         else {
+            const data = yield publicApi.kase.getCase(caseNumber);
+            const updatedCaseDetails = Object.assign(Object.assign({}, caseDetails), { internalStatus: data.internalStatus });
             dispatch({
                 type: CaseReducerConstants.caseDetailChanged,
-                payload: { isCaseUpdating: false, caseDetails: caseDetails },
+                payload: { caseDetails: updatedCaseDetails, isCaseUpdating: false },
             });
         }
     }
@@ -668,7 +729,7 @@ export const getNotificationContacts4InternalUser = (dispatch, users, caseOwnerS
         });
         try {
             const response = yield contacts.getSFDCContacts({
-                internal: false,
+                internal: false, // to get non-ldap contacts
                 ssoUsernameIn: usersArr.join(','),
             });
             const hydraSelectedContacts = response && response.items && response.items.length ? response.items : [];
@@ -864,3 +925,9 @@ export const setRemoteRiderFlag = (dispatch, flag) => {
         payload: { caseDetails: { remoteSessionTermsAcked: flag } },
     });
 };
+export const setABTestVariation = (dispatch, ABTestVariation) => {
+    dispatch({
+        type: CaseReducerConstants.setABTestVariation,
+        payload: { ABTestVariation },
+    });
+};

package/lib/esm/reducers/ClusterRecommendationsReducer.d.ts

@@ -5,8 +5,8 @@ export declare enum RulesReducerConstants {
     resetClusterRecommendations = "resetClusterRecommendations",
     toggleClusterRecommendationModal = "toggleClusterRecommendationModal"
 }
-declare type IActionType = IAction<RulesReducerConstants, IInitialClusterRecommendationsStateType>;
-export declare type ClusterRecommendationsDispatchType = (value: IActionType) => void;
+type IActionType = IAction<RulesReducerConstants, IInitialClusterRecommendationsStateType>;
+export type ClusterRecommendationsDispatchType = (value: IActionType) => void;
 export declare const initialClusterRecommendations: IApiResponseDetails<IClusterRecommendation[]>;
 export interface IInitialClusterRecommendationsStateType {
     clusterRecommendations: IApiResponseDetails<IClusterRecommendation[]>;

package/lib/esm/reducers/ClusterRecommendationsReducer.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ClusterRecommendationsReducer.d.ts","sourceRoot":"","sources":["../../../src/reducers/ClusterRecommendationsReducer.ts"],"names":[],"mappings":"AACA,OAAO,EACH,sBAAsB,EACtB,6BAA6B,EAChC,MAAM,oDAAoD,CAAC;AAC5D,OAAO,EAAE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAGxE,oBAAY,qBAAqB;IAC7B,6BAA6B,kCAAkC;IAC/D,2BAA2B,gCAAgC;IAC3D,gCAAgC,qCAAqC;CACxE;AAED,aAAK,WAAW,GAAG,OAAO,CAAC,qBAAqB,EAAE,uCAAuC,CAAC,CAAC;AAC3F,oBAAY,kCAAkC,GAAG,CAAC,KAAK,EAAE,WAAW,KAAK,IAAI,CAAC;AAE9E,eAAO,MAAM,6BAA6B,EAAE,mBAAmB,CAAC,sBAAsB,EAAE,CAA4B,CAAC;AAErH,MAAM,WAAW,uCAAuC;IACpD,sBAAsB,EAAE,mBAAmB,CAAC,sBAAsB,EAAE,CAAC,CAAC;IACtE,iCAAiC,EAAE,OAAO,CAAC;IAC3C,2BAA2B,EAAE;QAAE,CAAC,GAAG,EAAE,MAAM,GAAG,6BAA6B,CAAA;KAAE,CAAC;CACjF;AAED,eAAO,MAAM,YAAY,EAAE,uCAI1B,CAAC;AAEF,eAAO,MAAM,6BAA6B,UAC/B,uCAAuC,0BAE/C,uCAmBF,CAAC;AAGF,eAAO,MAAM,2BAA2B,aAAc,kCAAkC,SAEvF,CAAC;AACF,eAAO,MAAM,2BAA2B,aAC1B,kCAAkC,aACjC,MAAM,oDAqCpB,CAAC;AACF,eAAO,MAAM,gCAAgC,aAC/B,kCAAkC,2BACnB,OAAO,SAMnC,CAAC"}
+{"version":3,"file":"ClusterRecommendationsReducer.d.ts","sourceRoot":"","sources":["../../../src/reducers/ClusterRecommendationsReducer.ts"],"names":[],"mappings":"AACA,OAAO,EACH,sBAAsB,EACtB,6BAA6B,EAChC,MAAM,oDAAoD,CAAC;AAC5D,OAAO,EAAE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAGxE,oBAAY,qBAAqB;IAC7B,6BAA6B,kCAAkC;IAC/D,2BAA2B,gCAAgC;IAC3D,gCAAgC,qCAAqC;CACxE;AAED,KAAK,WAAW,GAAG,OAAO,CAAC,qBAAqB,EAAE,uCAAuC,CAAC,CAAC;AAC3F,MAAM,MAAM,kCAAkC,GAAG,CAAC,KAAK,EAAE,WAAW,KAAK,IAAI,CAAC;AAE9E,eAAO,MAAM,6BAA6B,EAAE,mBAAmB,CAAC,sBAAsB,EAAE,CAA4B,CAAC;AAErH,MAAM,WAAW,uCAAuC;IACpD,sBAAsB,EAAE,mBAAmB,CAAC,sBAAsB,EAAE,CAAC,CAAC;IACtE,iCAAiC,EAAE,OAAO,CAAC;IAC3C,2BAA2B,EAAE;QAAE,CAAC,GAAG,EAAE,MAAM,GAAG,6BAA6B,CAAA;KAAE,CAAC;CACjF;AAED,eAAO,MAAM,YAAY,EAAE,uCAI1B,CAAC;AAEF,eAAO,MAAM,6BAA6B,UAC/B,uCAAuC,UACtC,WAAW,KACpB,uCAmBF,CAAC;AAGF,eAAO,MAAM,2BAA2B,aAAc,kCAAkC,SAEvF,CAAC;AACF,eAAO,MAAM,2BAA2B,aAC1B,kCAAkC,aACjC,MAAM,oDAqCpB,CAAC;AACF,eAAO,MAAM,gCAAgC,aAC/B,kCAAkC,2BACnB,OAAO,SAMnC,CAAC"}

package/lib/esm/reducers/RecommendationsReducer.d.ts

@@ -2,8 +2,8 @@ import { IRecommendationsPayload, ISearchWatsonXQuery } from '@cee-eng/hydrajs/@
 import { Highlighting, ISolrRecommendation } from '@cee-eng/hydrajs/@types/models/solr/solr';
 import { IAction } from '@rh-support/types/shared';
 import { IRecommendationAdditionalFilters } from '@rh-support/utils';
-declare type IActionType = IAction<RecommendationsConstants, IRecommendationsState>;
-export declare type RecommendationsReducerDispatchType = (value: IActionType) => void;
+type IActionType = IAction<RecommendationsConstants, IRecommendationsState>;
+export type RecommendationsReducerDispatchType = (value: IActionType) => void;
 export interface IRecommendationsState {
     isLoadingRecommendations: boolean;
     isLoadingRecommendationsError: boolean;
@@ -16,6 +16,7 @@ export interface IRecommendationsState {
     sideRecommendation?: ISolrRecommendation[];
     insightsKcsIds?: string[];
     prevRecommendationsBody: IRecommendationsPayload;
+    userViewedDocs?: boolean;
 }
 export declare const initialRecommendationsState: IRecommendationsState;
 export declare enum RecommendationsConstants {
@@ -28,11 +29,12 @@ export declare enum RecommendationsConstants {
     receiveSidebarRecommendation = "receiveSidebarRecommendation",
     setInsighResultsKcsIds = "setInsighResultsKcsIds",
     setIsLoadingRecommendations = "setIsLoadingRecommendations",
-    resetRecommendations = "resetRecommendations"
+    resetRecommendations = "resetRecommendations",
+    userViewedDocs = "userViewedDocs"
 }
 export declare const recommandationsReducer: (state: IRecommendationsState, action: IActionType) => IRecommendationsState;
 export declare const fetchRecommendations: (dispatch: RecommendationsReducerDispatchType, body: IRecommendationsPayload, max_rows: number, page_size: number, highlighted_fragment_size: number, seQueryFields: boolean, caseNumber: string, isSecureSupportAccount: boolean, additionalFilters?: IRecommendationAdditionalFilters, abortSignal?: AbortSignal) => Promise<void>;
-export declare const fetchWatsonXRecommendations: (dispatch: RecommendationsReducerDispatchType, query: ISearchWatsonXQuery, max_rows: number, page_size: number, highlighted_fragment_size: number, seQueryFields: boolean, caseNumber: string, isSecureSupportAccount: boolean, additionalFilters?: IRecommendationAdditionalFilters, abortSignal?: AbortSignal, isRerankEnabled?: boolean) => Promise<void>;
+export declare const fetchWatsonXRecommendations: (dispatch: RecommendationsReducerDispatchType, query: ISearchWatsonXQuery, max_rows: number, page_size: number, highlighted_fragment_size: number, seQueryFields?: boolean, additionalFilters?: IRecommendationAdditionalFilters, abortSignal?: AbortSignal) => Promise<void>;
 export declare const setVisibleDocs: (dispatch: RecommendationsReducerDispatchType, visDocs: ISolrRecommendation[]) => void;
 export declare const setCurrentPage: (dispatch: RecommendationsReducerDispatchType, pageNum: number) => void;
 export declare const setInsighResultsKcsIds: (dispatch: RecommendationsReducerDispatchType, insightsKcsIds: string[]) => void;

package/lib/esm/reducers/RecommendationsReducer.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"RecommendationsReducer.d.ts","sourceRoot":"","sources":["../../../src/reducers/RecommendationsReducer.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,uBAAuB,EAAoB,mBAAmB,EAAE,MAAM,oCAAoC,CAAC;AACpH,OAAO,EAAE,YAAY,EAAE,mBAAmB,EAAiB,MAAM,0CAA0C,CAAC;AAC5G,OAAO,EAAE,OAAO,EAAE,MAAM,0BAA0B,CAAC;AACnD,OAAO,EAGH,gCAAgC,EAEnC,MAAM,mBAAmB,CAAC;AAG3B,aAAK,WAAW,GAAG,OAAO,CAAC,wBAAwB,EAAE,qBAAqB,CAAC,CAAC;AAC5E,oBAAY,kCAAkC,GAAG,CAAC,KAAK,EAAE,WAAW,KAAK,IAAI,CAAC;AAE9E,MAAM,WAAW,qBAAqB;IAClC,wBAAwB,EAAE,OAAO,CAAC;IAClC,6BAA6B,EAAE,OAAO,CAAC;IACvC,YAAY,EAAE,YAAY,CAAC;IAC3B,OAAO,EAAE,mBAAmB,EAAE,CAAC;IAC/B,WAAW,EAAE,mBAAmB,EAAE,CAAC;IACnC,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,uBAAuB,CAAC,EAAE,OAAO,CAAC;IAClC,kBAAkB,CAAC,EAAE,mBAAmB,EAAE,CAAC;IAC3C,cAAc,CAAC,EAAE,MAAM,EAAE,CAAC;IAC1B,uBAAuB,EAAE,uBAAuB,CAAC;CACpD;AAED,eAAO,MAAM,2BAA2B,EAAE,qBAYzC,CAAC;AAEF,oBAAY,wBAAwB;IAChC,sBAAsB,2BAA2B;IACjD,uBAAuB,4BAA4B;IACnD,4BAA4B,iCAAiC;IAC7D,cAAc,mBAAmB;IACjC,cAAc,mBAAmB;IACjC,4BAA4B,iCAAiC;IAC7D,4BAA4B,iCAAiC;IAC7D,sBAAsB,2BAA2B;IACjD,2BAA2B,gCAAgC;IAC3D,oBAAoB,yBAAyB;CAChD;AAGD,eAAO,MAAM,sBAAsB,UAAW,qBAAqB,0BAAwB,qBAmD1F,CAAC;AAGF,eAAO,MAAM,oBAAoB,aACnB,kCAAkC,QACtC,uBAAuB,YACnB,MAAM,aACL,MAAM,6BACU,MAAM,sCAErB,MAAM,0BACM,OAAO,sBACX,gCAAgC,gBACtC,WAAW,kBAsC5B,CAAC;AAEF,eAAO,MAAM,2BAA2B,aAC1B,kCAAkC,SACrC,mBAAmB,YAChB,MAAM,aACL,MAAM,6BACU,MAAM,sCAErB,MAAM,0BACM,OAAO,sBACX,gCAAgC,gBACtC,WAAW,oBACP,OAAO,kBAsC5B,CAAC;AAEF,eAAO,MAAM,cAAc,aAAc,kCAAkC,WAAW,mBAAmB,EAAE,SAE1G,CAAC;AAEF,eAAO,MAAM,cAAc,aAAc,kCAAkC,WAAW,MAAM,SAE3F,CAAC;AAEF,eAAO,MAAM,sBAAsB,aAAc,kCAAkC,kBAAkB,MAAM,EAAE,SAE5G,CAAC;AAEF,eAAO,MAAM,oBAAoB,aAAc,kCAAkC,SAEhF,CAAC"}
+{"version":3,"file":"RecommendationsReducer.d.ts","sourceRoot":"","sources":["../../../src/reducers/RecommendationsReducer.ts"],"names":[],"mappings":"AACA,OAAO,EAAE,uBAAuB,EAAoB,mBAAmB,EAAE,MAAM,oCAAoC,CAAC;AACpH,OAAO,EAAE,YAAY,EAAE,mBAAmB,EAAiB,MAAM,0CAA0C,CAAC;AAC5G,OAAO,EAAE,OAAO,EAAE,MAAM,0BAA0B,CAAC;AACnD,OAAO,EAIH,gCAAgC,EAEnC,MAAM,mBAAmB,CAAC;AAG3B,KAAK,WAAW,GAAG,OAAO,CAAC,wBAAwB,EAAE,qBAAqB,CAAC,CAAC;AAC5E,MAAM,MAAM,kCAAkC,GAAG,CAAC,KAAK,EAAE,WAAW,KAAK,IAAI,CAAC;AAE9E,MAAM,WAAW,qBAAqB;IAClC,wBAAwB,EAAE,OAAO,CAAC;IAClC,6BAA6B,EAAE,OAAO,CAAC;IACvC,YAAY,EAAE,YAAY,CAAC;IAC3B,OAAO,EAAE,mBAAmB,EAAE,CAAC;IAC/B,WAAW,EAAE,mBAAmB,EAAE,CAAC;IACnC,QAAQ,CAAC,EAAE,MAAM,CAAC;IAClB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,uBAAuB,CAAC,EAAE,OAAO,CAAC;IAClC,kBAAkB,CAAC,EAAE,mBAAmB,EAAE,CAAC;IAC3C,cAAc,CAAC,EAAE,MAAM,EAAE,CAAC;IAC1B,uBAAuB,EAAE,uBAAuB,CAAC;IACjD,cAAc,CAAC,EAAE,OAAO,CAAC;CAC5B;AAED,eAAO,MAAM,2BAA2B,EAAE,qBAazC,CAAC;AAEF,oBAAY,wBAAwB;IAChC,sBAAsB,2BAA2B;IACjD,uBAAuB,4BAA4B;IACnD,4BAA4B,iCAAiC;IAC7D,cAAc,mBAAmB;IACjC,cAAc,mBAAmB;IACjC,4BAA4B,iCAAiC;IAC7D,4BAA4B,iCAAiC;IAC7D,sBAAsB,2BAA2B;IACjD,2BAA2B,gCAAgC;IAC3D,oBAAoB,yBAAyB;IAC7C,cAAc,mBAAmB;CACpC;AAGD,eAAO,MAAM,sBAAsB,UAAW,qBAAqB,UAAU,WAAW,KAAG,qBAmD1F,CAAC;AAGF,eAAO,MAAM,oBAAoB,aACnB,kCAAkC,QACtC,uBAAuB,YACnB,MAAM,aACL,MAAM,6BACU,MAAM,sCAErB,MAAM,0BACM,OAAO,sBACX,gCAAgC,gBACtC,WAAW,kBAsC5B,CAAC;AAEF,eAAO,MAAM,2BAA2B,aAC1B,kCAAkC,SACrC,mBAAmB,YAChB,MAAM,aACL,MAAM,6BACU,MAAM,+CAEb,gCAAgC,gBACtC,WAAW,kBAqC5B,CAAC;AAEF,eAAO,MAAM,cAAc,aAAc,kCAAkC,WAAW,mBAAmB,EAAE,SAE1G,CAAC;AAEF,eAAO,MAAM,cAAc,aAAc,kCAAkC,WAAW,MAAM,SAE3F,CAAC;AAEF,eAAO,MAAM,sBAAsB,aAAc,kCAAkC,kBAAkB,MAAM,EAAE,SAE5G,CAAC;AAEF,eAAO,MAAM,oBAAoB,aAAc,kCAAkC,SAEhF,CAAC"}

package/lib/esm/reducers/RecommendationsReducer.js

@@ -8,7 +8,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
     });
 };
 import { search } from '@cee-eng/hydrajs';
-import { getSolrParams, getTrimmedSpecialCharacters, replaceHighlightingData, } from '@rh-support/utils';
+import { convertObjToEncodedQueryParams, getSolrParams, getTrimmedCharacters, replaceHighlightingData, } from '@rh-support/utils';
 import { WATSONX_DESCRIPTION_LIMIT, WATSONX_SUMMARY_LIMIT } from './CaseConstNTypes';
 export const initialRecommendationsState = {
     isLoadingRecommendations: false,
@@ -22,6 +22,7 @@ export const initialRecommendationsState = {
     sideRecommendation: [],
     insightsKcsIds: [],
     prevRecommendationsBody: {},
+    userViewedDocs: false,
 };
 export var RecommendationsConstants;
 (function (RecommendationsConstants) {
@@ -35,6 +36,7 @@ export var RecommendationsConstants;
     RecommendationsConstants["setInsighResultsKcsIds"] = "setInsighResultsKcsIds";
     RecommendationsConstants["setIsLoadingRecommendations"] = "setIsLoadingRecommendations";
     RecommendationsConstants["resetRecommendations"] = "resetRecommendations";
+    RecommendationsConstants["userViewedDocs"] = "userViewedDocs";
 })(RecommendationsConstants || (RecommendationsConstants = {}));
 // Resucers
 export const recommandationsReducer = (state, action) => {
@@ -75,7 +77,7 @@ export const recommandationsReducer = (state, action) => {
     }
 };
 // Actions
-export const fetchRecommendations = (dispatch, body, max_rows, page_size, highlighted_fragment_size, seQueryFields = false, caseNumber, isSecureSupportAccount, additionalFilters, abortSignal) => __awaiter(void 0, void 0, void 0, function* () {
+export const fetchRecommendations = (dispatch_1, body_1, max_rows_1, page_size_1, highlighted_fragment_size_1, ...args_1) => __awaiter(void 0, [dispatch_1, body_1, max_rows_1, page_size_1, highlighted_fragment_size_1, ...args_1], void 0, function* (dispatch, body, max_rows, page_size, highlighted_fragment_size, seQueryFields = false, caseNumber, isSecureSupportAccount, additionalFilters, abortSignal) {
     dispatch({
         type: RecommendationsConstants.requestRecommendations,
         payload: { prevRecommendationsBody: Object.assign({}, body) },
@@ -103,18 +105,19 @@ export const fetchRecommendations = (dispatch, body, max_rows, page_size, highli
         dispatch({ type: RecommendationsConstants.receivedRecommendationsError });
     }
 });
-export const fetchWatsonXRecommendations = (dispatch, query, max_rows, page_size, highlighted_fragment_size, seQueryFields = false, caseNumber, isSecureSupportAccount, additionalFilters, abortSignal, isRerankEnabled) => __awaiter(void 0, void 0, void 0, function* () {
+export const fetchWatsonXRecommendations = (dispatch_1, query_1, max_rows_1, page_size_1, highlighted_fragment_size_1, ...args_1) => __awaiter(void 0, [dispatch_1, query_1, max_rows_1, page_size_1, highlighted_fragment_size_1, ...args_1], void 0, function* (dispatch, query, max_rows, page_size, highlighted_fragment_size, seQueryFields = false, additionalFilters, abortSignal) {
     dispatch({
         type: RecommendationsConstants.requestRecommendations,
         payload: { prevRecommendationsBody: Object.assign({}, query) },
     });
     try {
-        const watsonXQuery = Object.assign(Object.assign(Object.assign({ product: query === null || query === void 0 ? void 0 : query.product, version: query === null || query === void 0 ? void 0 : query.version }, ((query === null || query === void 0 ? void 0 : query.summary) && {
-            summary: getTrimmedSpecialCharacters(query.summary, WATSONX_SUMMARY_LIMIT),
-        })), ((query === null || query === void 0 ? void 0 : query.description) && {
-            description: getTrimmedSpecialCharacters(query.description, WATSONX_DESCRIPTION_LIMIT),
-        })), { rerank: isRerankEnabled });
-        const response = yield search.getWatsonXRecommendationsForCase(Object.assign(Object.assign({}, watsonXQuery), getSolrParams(max_rows, highlighted_fragment_size, additionalFilters, seQueryFields)), abortSignal);
+        const bodyPayload = {
+            product: query === null || query === void 0 ? void 0 : query.product,
+            version: query === null || query === void 0 ? void 0 : query.version,
+            summary: getTrimmedCharacters(query.summary, WATSONX_SUMMARY_LIMIT),
+            description: getTrimmedCharacters(query.description, WATSONX_DESCRIPTION_LIMIT),
+        };
+        const response = yield search.getWatsonXRecommendationsForCase2(convertObjToEncodedQueryParams(Object.assign({ rerank: true }, getSolrParams(max_rows, highlighted_fragment_size, additionalFilters, seQueryFields))), bodyPayload, abortSignal);
         const docs = replaceHighlightingData(response.response.docs, response.highlighting);
         dispatch({
             type: RecommendationsConstants.receivedRecommendations,

package/lib/esm/reducers/RouteConstNTypes.d.ts

@@ -1,12 +1,15 @@
-import { WizardStep } from '@patternfly/react-core';
+import { WizardStep } from '@patternfly/react-core/deprecated';
 export interface IRouteQueryParams {
     product?: string;
     version?: string;
     caseCreate?: string;
     clusterId?: string;
     seSessionId?: string;
-    reranking?: string;
+    source?: string;
+    caseCreationErrorCode?: string | number;
     summary?: string;
+    caseNumber?: string | undefined;
+    useflow?: string;
 }
 export interface ISectionConfiguration extends WizardStep {
     id: number | string;
@@ -43,6 +46,7 @@ export declare const sessionRestoreCardSections: AppRouteSections[];
 export declare const hideFileUploadSidebarWidgetSections: AppRouteSections[];
 export declare const showSidebarRecommendationsSections: AppRouteSections[];
 export declare const showSideBarEARuleWidgetSections: AppRouteSections[];
+export declare const showSideBarEARuleWidgetSectionsExperienceA: AppRouteSections[];
 export declare const showSideBarClusterIdRuleWidgetSections: AppRouteSections[];
 export declare const showSideBarFileRecommendationSections: AppRouteSections[];
 export declare const hideSideBarClusterIdRuleToast: AppRouteSections[];

package/lib/esm/reducers/RouteConstNTypes.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"RouteConstNTypes.d.ts","sourceRoot":"","sources":["../../../src/reducers/RouteConstNTypes.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,UAAU,EAAE,MAAM,mCAAmC,CAAC;AAE/D,MAAM,WAAW,iBAAiB;IAC9B,OAAO,CAAC,EAAE,MAAM,CAAC;IACjB,OAAO,CAAC,EAAE,MAAM,CAAC;IACjB,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB,qBAAqB,CAAC,EAAE,MAAM,GAAG,MAAM,CAAC;IAIxC,OAAO,CAAC,EAAE,MAAM,CAAC;IAEjB,UAAU,CAAC,EAAE,MAAM,GAAG,SAAS,CAAC;IAChC,OAAO,CAAC,EAAE,MAAM,CAAC;CACpB;AAED,MAAM,WAAW,qBAAsB,SAAQ,UAAU;IACrD,EAAE,EAAE,MAAM,GAAG,MAAM,CAAC;IACpB,QAAQ,EAAE,MAAM,CAAC;IAGjB,eAAe,EAAE,MAAM,CAAC;IACxB,KAAK,EAAE,MAAM,CAAC;IACd,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,aAAa,CAAC,EAAE,OAAO,CAAC;IACxB,cAAc,CAAC,EAAE,OAAO,CAAC;CAC5B;AAED,MAAM,WAAW,sBAAsB;IACnC,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAC,qBAAqB,CAAC,CAAC;CACjD;AAED,MAAM,WAAW,eAAe;CAAG;AACnC,oBAAY,gBAAgB;IACxB,WAAW,gBAAgB;IAC3B,SAAS,cAAc;IACvB,YAAY,iBAAiB;IAC7B,aAAa,kBAAkB;IAC/B,aAAa,kBAAkB;IAC/B,UAAU,eAAe;IACzB,MAAM,WAAW;IACjB,WAAW,gBAAgB;IAC3B,KAAK,UAAU;CAClB;AAKD,eAAO,MAAM,4BAA4B,EAAE,gBAAgB,EAI1D,CAAC;AAEF,eAAO,MAAM,gCAAgC,EAAE,gBAAgB,EAK9D,CAAC;AAEF,eAAO,MAAM,iCAAiC,oBAQ7C,CAAC;AAEF,eAAO,MAAM,gCAAgC,oBAQ5C,CAAC;AAEF,eAAO,MAAM,4BAA4B,oBAQxC,CAAC;AAGF,eAAO,MAAM,0BAA0B,oBAAiC,CAAC;AAEzE,eAAO,MAAM,mCAAmC,oBAA+D,CAAC;AAEhH,eAAO,MAAM,kCAAkC,oBAO9C,CAAC;AAEF,eAAO,MAAM,+BAA+B,oBAM3C,CAAC;AAEF,eAAO,MAAM,0CAA0C,oBAQtD,CAAC;AAEF,eAAO,MAAM,sCAAsC,oBAAyD,CAAC;AAE7G,eAAO,MAAM,qCAAqC,oBAAgE,CAAC;AAEnH,eAAO,MAAM,6BAA6B,oBAAiC,CAAC;AAE5E,eAAO,MAAM,wBAAwB,EAAE,gBAAgB,EAKtD,CAAC"}

package/lib/esm/reducers/RouteConstNTypes.js

@@ -53,11 +53,7 @@ export const openCaseRouteSectionSequence = [
 ];
 // end of wizard steps sequences
 export const sessionRestoreCardSections = [AppRouteSections.GET_SUPPORT];
-export const hideFileUploadSidebarWidgetSections = [
-    AppRouteSections.GET_SUPPORT,
-    AppRouteSections.TROUBLESHOOT,
-    AppRouteSections.SUBMIT_CASE,
-];
+export const hideFileUploadSidebarWidgetSections = [AppRouteSections.GET_SUPPORT, AppRouteSections.SUBMIT_CASE];
 export const showSidebarRecommendationsSections = [
     AppRouteSections.TROUBLESHOOT,
     AppRouteSections.DESCRIBE_MORE,
@@ -73,6 +69,15 @@ export const showSideBarEARuleWidgetSections = [
     AppRouteSections.MANAGEMENT,
     AppRouteSections.GET_SUPPORT,
 ];
+export const showSideBarEARuleWidgetSectionsExperienceA = [
+    AppRouteSections.SUMMARIZE,
+    AppRouteSections.DESCRIBE_MORE,
+    AppRouteSections.DESCRIBE_IDEA,
+    AppRouteSections.TROUBLESHOOT,
+    AppRouteSections.MANAGEMENT,
+    AppRouteSections.GET_SUPPORT,
+    AppRouteSections.REVIEW,
+];
 export const showSideBarClusterIdRuleWidgetSections = [AppRouteSections.MANAGEMENT, AppRouteSections.REVIEW];
 export const showSideBarFileRecommendationSections = [AppRouteSections.DESCRIBE_MORE, AppRouteSections.MANAGEMENT];
 export const hideSideBarClusterIdRuleToast = [AppRouteSections.SUBMIT_CASE];