@rh-support/troubleshoot 2.2.129 → 2.2.131

package/lib/esm/components/CaseInformation/ContactPhoneNumberAlert.js

@@ -12,45 +12,42 @@ import { trimAndReplacePlus } from '../shared/utils';
 export function ContactPhoneNumberAlert() {
     const { t } = useTranslation();
     const caseDispatch = useCaseDispatch();
-    const { caseDetails, phoneCountryCode = '', phoneAreaCodePrefixLineNumber = '', isExistingPhoneNumber, contactSSOName, } = useCaseSelector((state) => ({
-        caseDetails: state.caseDetails,
+    const { phoneCountryCode, phoneAreaCodePrefixLineNumber, contactSSOName, suppliedPhoneNumberVerified } = useCaseSelector((state) => ({
         phoneCountryCode: state.caseDetails.phoneCountryCode,
         phoneAreaCodePrefixLineNumber: state.caseDetails.phoneAreaCodePrefixLineNumber,
-        isExistingPhoneNumber: state.isExistingPhoneNumber,
         contactSSOName: state.caseDetails.contactSSOName,
+        suppliedPhoneNumberVerified: state.caseDetails.suppliedPhoneNumberVerified,
     }), isEqual);
     const { globalMetadataState: { loggedInUser }, } = useContext(GlobalMetadataStateContext);
     const { isExportingPDF } = useContext(PDFContext);
-    const onCaseDetailsChange = (caseDetails) => {
-        setCaseDetails(caseDispatch, caseDetails);
+    const onSuppliedPhoneNumberVerifiedChange = (suppliedPhoneNumberVerified) => {
+        setCaseDetails(caseDispatch, { suppliedPhoneNumberVerified });
         if (contactSSOName === loggedInUser.data.ssoUsername) {
             // edge case: when loggedInUser === contactSSOName while opening a case confirms or deffers the phone
             // we need to save the verification state globallly so that we don't show the phone review banner again
             // to the user where he changes it to another owner and then again assigns himself as the case owner
             setCaseState(caseDispatch, {
-                hasLoggedInUserConfirmedPhoneNumber: caseDetails.suppliedPhoneNumberVerified,
+                hasLoggedInUserConfirmedPhoneNumber: suppliedPhoneNumberVerified,
             });
         }
     };
     const isPhoneNumberEmpty = isEmpty(trimAndReplacePlus(phoneCountryCode)) &&
         isEmpty(phoneAreaCodePrefixLineNumber === null || phoneAreaCodePrefixLineNumber === void 0 ? void 0 : phoneAreaCodePrefixLineNumber.replace(phoneCountryCode, ''));
     useEffect(() => {
-        if (isPhoneNumberEmpty && !caseDetails.suppliedPhoneNumberVerified) {
-            onCaseDetailsChange({ suppliedPhoneNumberVerified: undefined });
+        if (isPhoneNumberEmpty && !suppliedPhoneNumberVerified) {
+            onSuppliedPhoneNumberVerifiedChange(undefined);
         }
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, []);
-    const showAlert = (isEqual(caseDetails.suppliedPhoneNumberVerified, 'False') ||
-        isUndefined(caseDetails.suppliedPhoneNumberVerified)) &&
-        !isEmpty(caseDetails.phoneAreaCodePrefixLineNumber) &&
-        !isEmpty(trimAndReplacePlus(phoneCountryCode)) &&
-        isExistingPhoneNumber;
+    const phoneAndCountryHaveValues = !isEmpty(phoneAreaCodePrefixLineNumber) && !isEmpty(trimAndReplacePlus(phoneCountryCode));
+    const phoneNotVerifiedOrVerificationIsUndefined = isEqual(suppliedPhoneNumberVerified, 'False') || isUndefined(suppliedPhoneNumberVerified);
+    const showAlert = phoneNotVerifiedOrVerificationIsUndefined && phoneAndCountryHaveValues;
     if (!showAlert)
         return React.createElement(React.Fragment, null);
     return (React.createElement(Alert, { className: `form-group ${isExportingPDF ? 'hide-in-pdf' : ''} phone-review-banner`, isInline: true, variant: AlertVariant.warning, title: t('Review phone number'), actionLinks: [
-            React.createElement(Button, { variant: ButtonVariant.link, isInline: true, onClick: () => onCaseDetailsChange({ suppliedPhoneNumberVerified: 'True' }), "data-tracking-id": "case-contact-phone-number-confirm", key: "case-contact-phone-number-confirm" },
+            React.createElement(Button, { variant: ButtonVariant.link, isInline: true, onClick: () => onSuppliedPhoneNumberVerifiedChange('True'), "data-tracking-id": "case-contact-phone-number-confirm", key: "case-contact-phone-number-confirm" },
                 React.createElement(Trans, null, "Confirm phone number")),
-            React.createElement(Button, { variant: ButtonVariant.link, isInline: true, onClick: () => onCaseDetailsChange({ suppliedPhoneNumberVerified: 'Deferred' }), "data-tracking-id": "case-contact-phone-number-dont-know", key: "case-contact-phone-number-dont-know" },
+            React.createElement(Button, { variant: ButtonVariant.link, isInline: true, onClick: () => onSuppliedPhoneNumberVerifiedChange('Deferred'), "data-tracking-id": "case-contact-phone-number-dont-know", key: "case-contact-phone-number-dont-know" },
                 React.createElement(Trans, null, "I don't know")),
         ] },
         React.createElement(Trans, null, "Please confirm the phone number we have on file is correct.")));

package/lib/esm/components/CaseInformation/Severity.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"Severity.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseInformation/Severity.tsx"],"names":[],"mappings":"AAAA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AAMvE,OAAO,EAAE,gBAAgB,EAAW,MAAM,0BAA0B,CAAC;AAerE,OAAO,KAA0C,MAAM,OAAO,CAAC;AAW/D,UAAU,MAAO,SAAQ,gBAAgB;IACrC,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,gBAAgB,CAAC,EAAE,CAAC,WAAW,EAAE,OAAO,CAAC,YAAY,CAAC,KAAK,IAAI,CAAC;IAChE,oBAAoB,EAAE,OAAO,CAAC;CACjC;AASD,MAAM,WAAW,gBAAgB;IAC7B,QAAQ,EAAE,OAAO,CAAC;IAClB,IAAI,EAAE,MAAM,CAAC;IACb,KAAK,EAAE,MAAM,CAAC;IACd,cAAc,EAAE,MAAM,GAAG,GAAG,CAAC,OAAO,GAAG,GAAG,CAAC,OAAO,EAAE,CAAC;CACxD;AAED,iBAAS,QAAQ,CAAC,KAAK,EAAE,MAAM,qBA8R9B;kBA9RQ,QAAQ;;;AAgSjB,eAAe,QAAQ,CAAC"}
+{"version":3,"file":"Severity.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseInformation/Severity.tsx"],"names":[],"mappings":"AAAA,OAAO,EAAE,YAAY,EAAE,MAAM,yCAAyC,CAAC;AAMvE,OAAO,EAAE,gBAAgB,EAAW,MAAM,0BAA0B,CAAC;AAerE,OAAO,KAA0C,MAAM,OAAO,CAAC;AAW/D,UAAU,MAAO,SAAQ,gBAAgB;IACrC,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,gBAAgB,CAAC,EAAE,CAAC,WAAW,EAAE,OAAO,CAAC,YAAY,CAAC,KAAK,IAAI,CAAC;IAChE,oBAAoB,EAAE,OAAO,CAAC;CACjC;AASD,MAAM,WAAW,gBAAgB;IAC7B,QAAQ,EAAE,OAAO,CAAC;IAClB,IAAI,EAAE,MAAM,CAAC;IACb,KAAK,EAAE,MAAM,CAAC;IACd,cAAc,EAAE,MAAM,GAAG,GAAG,CAAC,OAAO,GAAG,GAAG,CAAC,OAAO,EAAE,CAAC;CACxD;AAED,iBAAS,QAAQ,CAAC,KAAK,EAAE,MAAM,qBA4Q9B;kBA5QQ,QAAQ;;;AA8QjB,eAAe,QAAQ,CAAC"}

package/lib/esm/components/CaseInformation/Severity.js

@@ -13,7 +13,7 @@ import map from 'lodash/map';
 import React, { useContext, useEffect, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
-import { getIrtForSLAAndSeverity, getOrtForSLAAndSeverity, getSeverityDescription } from '../../reducers/CaseHelpers';
+import { getNewSeverityStringDef, getSeverityDescription } from '../../reducers/CaseHelpers';
 import { setCaseDetails } from '../../reducers/CaseReducer';
 import { PDFContext } from '../CaseEditView/PDFContainer';
 import { CaseValuesToWatch } from '../shared/Constants';
@@ -41,7 +41,7 @@ function Severity(props) {
     const { isExportingPDF } = useContext(PDFContext);
     const [isSeverityInValid, setIsSeverityInValid] = useState(false);
     const [seviritiesOptions, setSeveritiesOptions] = useState([]);
-    const [doNotShowIRT, setDoNotShowIRT] = useState(false);
+    // const [doNotShowIRT, setDoNotShowIRT] = useState<boolean>(false);
     const [openUpdateSeverityModal, setOpenUpdateSeverityModal] = useState(false);
     const caseDispatch = useCaseDispatch();
     const isOnCaseDetailsPage = !isEmpty(caseNumber);
@@ -77,30 +77,12 @@ function Severity(props) {
     const [localSeverityChange, setLocalSeverityChange] = useState(false);
     const afterLocalChange = () => setLocalSeverityChange(false);
     const valueComparator = (value, pvalue) => value && value.name && pvalue && pvalue.name && value.name !== pvalue.name;
-    const getAdditionalInfo = (sla, severity) => {
-        if (doNotShowIRT)
-            return React.createElement(React.Fragment, null);
-        const irt = getIrtForSLAAndSeverity(sla, severity);
-        const ort = getOrtForSLAAndSeverity(sla, severity);
-        return isEmpty(irt) ? undefined : irt === ort ? (React.createElement(React.Fragment, null,
-            React.createElement("strong", null, irt),
-            " ",
-            React.createElement(Trans, null, "initial and ongoing response time."))) : (React.createElement(React.Fragment, null,
-            React.createElement("strong", null, irt),
-            " ",
-            React.createElement(Trans, null, "initial and"),
-            " ",
-            React.createElement("strong", null, ort),
-            ' ',
-            React.createElement(Trans, null, "ongoing response time.")));
-    };
-    const slaLocal = entitlementSla;
     const filteredSeverities = map(allCaseSeverities.data, (s) => {
         const sevItem = {
             name: s,
             disabled: isEmpty(find(seviritiesOptions, (severity) => s === severity)),
             label: `${s} - ${getSeverityDescription(s)}`,
-            additionalInfo: getAdditionalInfo(slaLocal, s),
+            additionalInfo: getNewSeverityStringDef(s),
         };
         return sevItem;
     });
@@ -118,7 +100,7 @@ function Severity(props) {
         name: severity,
         disabled: false,
         label: `${severity} - ${getSeverityDescription(severity)}`,
-        additionalInfo: getAdditionalInfo(slaLocal, severity),
+        additionalInfo: getNewSeverityStringDef(severity),
     };
     const toggleModal = () => {
         setOpenUpdateSeverityModal((openUpdateSeverityModal) => !openUpdateSeverityModal);
@@ -133,7 +115,7 @@ function Severity(props) {
             return;
         const productObj = find((_b = allProducts === null || allProducts === void 0 ? void 0 : allProducts.data) === null || _b === void 0 ? void 0 : _b.productsResult, (productItem) => productItem.name === product);
         const versionDetail = find(versionsDetails === null || versionsDetails === void 0 ? void 0 : versionsDetails.data, (spec) => spec.name === version);
-        setDoNotShowIRT(versionDetail === null || versionDetail === void 0 ? void 0 : versionDetail.doNotShowIRT);
+        // setDoNotShowIRT(versionDetail?.doNotShowIRT!);
         let availableSeverities;
         if ((versionDetail === null || versionDetail === void 0 ? void 0 : versionDetail.severities) && (versionDetail === null || versionDetail === void 0 ? void 0 : versionDetail.severities.length) !== 0) {
             //first check if at version level, do we have any severity limit

package/lib/esm/components/CaseManagement/CaseManagement.js

@@ -1,4 +1,4 @@
-import { Flex, FlexItem } from '@patternfly/react-core';
+import { Grid, GridItem } from '@patternfly/react-core';
 import { useGlobalStateContext } from '@rh-support/react-context';
 import { isSpecialSupportOfferingEnabled } from '@rh-support/utils';
 import isEqual from 'lodash/isEqual';
@@ -32,10 +32,10 @@ export default function CaseManagement(props) {
     const isESSCustomer = isSpecialSupportOfferingEnabled((_a = allProducts.data) === null || _a === void 0 ? void 0 : _a.productsResult, selectedProduct);
     return (React.createElement("form", null,
         React.createElement(SupportLevel, null),
-        React.createElement(Flex, { direction: { default: 'column', '2xl': 'row' } },
-            React.createElement(FlexItem, { flex: { default: 'flex_1' }, className: "pf-v5-u-mb-xs" },
+        React.createElement(Grid, { hasGutter: true },
+            React.createElement(GridItem, { span: 12, xl2: 6, className: "pf-v5-u-mb-xs" },
                 React.createElement(Severity, { showSeverityInfoIcon: true, onSeverityChange: onSeverityChange })),
-            React.createElement(FlexItem, { flex: { default: 'flex_1' }, className: "pf-v5-u-mb-xs" },
+            React.createElement(GridItem, { span: 12, xl2: 6, className: "pf-v5-u-mb-xs" },
                 React.createElement(ContactPhoneNumber, null))),
         React.createElement(ContactPhoneNumberAlert, null),
         React.createElement(Fts, { inlineEditable: false }),

package/lib/esm/components/IdeaInformation/IdeaInformation.js

@@ -1,4 +1,4 @@
-import { Flex, FlexItem } from '@patternfly/react-core';
+import { Grid, GridItem } from '@patternfly/react-core';
 import { AlertMessage, AlertType, LoadingIndicator } from '@rh-support/components';
 import { fetchCaseSeverities, fetchCaseTypes, fetchLanguageMetadata, GlobalMetadataDispatchContext, GlobalMetadataStateContext, useGlobalStateContext, } from '@rh-support/react-context';
 import { canManageCase, haventLoadedMetadata, isSpecialSupportOfferingEnabled } from '@rh-support/utils';
@@ -101,10 +101,10 @@ export default function IdeaInformation() {
                 React.createElement(Description, { inlineEditable: false, customTitle: t(KtQuestionConstant.ideaIssue) }),
                 React.createElement(KtQuestions, { onlyShowKT4: true }),
                 React.createElement(SupportLevel, null),
-                React.createElement(Flex, { direction: { default: 'column', '2xl': 'row' } },
-                    React.createElement(FlexItem, { flex: { default: 'flex_1' }, className: "pf-v5-u-mb-xl" },
+                React.createElement(Grid, { hasGutter: true },
+                    React.createElement(GridItem, { span: 12, xl2: 6, className: "pf-v5-u-mb-xl" },
                         React.createElement(Severity, { showSeverityInfoIcon: true, onSeverityChange: onSeverityChange })),
-                    React.createElement(FlexItem, { flex: { default: 'flex_1' }, className: "pf-v5-u-mb-xl" },
+                    React.createElement(GridItem, { span: 12, xl2: 6, className: "pf-v5-u-mb-xl" },
                         React.createElement(ContactPhoneNumber, null))),
                 React.createElement(ContactPhoneNumberAlert, null),
                 React.createElement(CaseLanguageSelector, { isManageStep: true }),

package/lib/esm/components/Recommendations/EARules/EARuleInfoAccordion.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"EARuleInfoAccordion.d.ts","sourceRoot":"","sources":["../../../../../src/components/Recommendations/EARules/EARuleInfoAccordion.tsx"],"names":[],"mappings":"AACA,OAAO,KAAmB,MAAM,OAAO,CAAC;AAGxC,OAAO,EAAE,aAAa,EAAE,MAAM,gCAAgC,CAAC;AAG/D,UAAU,MAAM;IACZ,IAAI,EAAE,aAAa,CAAC;IACpB,UAAU,EAAE,OAAO,CAAC;IACpB,IAAI,EAAE,MAAM,CAAC;CAChB;AAED,wBAAgB,mBAAmB,CAAC,EAAE,IAAI,EAAE,UAAU,EAAE,IAAI,EAAE,EAAE,MAAM,qBA4BrE"}
+{"version":3,"file":"EARuleInfoAccordion.d.ts","sourceRoot":"","sources":["../../../../../src/components/Recommendations/EARules/EARuleInfoAccordion.tsx"],"names":[],"mappings":"AAEA,OAAO,KAA+B,MAAM,OAAO,CAAC;AAIpD,OAAO,EAAE,aAAa,EAAE,MAAM,gCAAgC,CAAC;AAI/D,UAAU,MAAM;IACZ,IAAI,EAAE,aAAa,CAAC;IACpB,UAAU,EAAE,OAAO,CAAC;IACpB,IAAI,EAAE,MAAM,CAAC;CAChB;AAID,wBAAgB,mBAAmB,CAAC,EAAE,IAAI,EAAE,UAAU,EAAE,IAAI,EAAE,EAAE,MAAM,qBAiDrE"}

package/lib/esm/components/Recommendations/EARules/EARuleInfoAccordion.js

@@ -1,13 +1,23 @@
+import { pcm } from '@cee-eng/hydrajs';
 import { AccordionContent, AccordionItem, AccordionToggle, Label } from '@patternfly/react-core';
-import React, { useState } from 'react';
+import React, { useContext, useState } from 'react';
 import { Trans } from 'react-i18next';
+import { SessionRestoreDispatchContext, SessionRestoreStateContext } from '../../../context/SessionRestoreContext';
+import { createOrUpdateSessionResources, getSessResFromRules } from '../../../reducers/SessionRestoreReducer';
 import { EARule, EARuleArticle, EARuleDescription, EARuleTitle } from './EARule';
+const { SessionResourceSource, SessionResourceVisibility } = pcm.preCase.session;
 export function EARuleInfoAccordion({ rule, showNewTag, rank }) {
     var _a;
     const [isExpanded, setIsExpanded] = useState(false);
+    const sessionRestoreDispatch = useContext(SessionRestoreDispatchContext);
+    const { sessionRestore: { activeSessionId, sessionResourceTracking }, } = useContext(SessionRestoreStateContext);
     return (React.createElement(EARule, { rule: rule, ruleRank: rank },
         React.createElement(AccordionItem, null,
             React.createElement(AccordionToggle, { isExpanded: isExpanded, id: "ea-rule-accordion-toggle", onClick: () => {
+                    !isExpanded &&
+                        createOrUpdateSessionResources(sessionRestoreDispatch, activeSessionId, sessionResourceTracking, SessionResourceSource.INSIGHTS, [
+                            getSessResFromRules(rule.cta, SessionResourceVisibility.PRESENTED_TAB, rank, rule.rule_id),
+                        ]);
                     setIsExpanded(!isExpanded);
                 } },
                 showNewTag && ((_a = rule === null || rule === void 0 ? void 0 : rule.isNew) !== null && _a !== void 0 ? _a : false) && (React.createElement(Label, { color: "green", className: "pf-v5-u-mr-md" },

package/lib/esm/components/Recommendations/InsightsResults.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"InsightsResults.d.ts","sourceRoot":"","sources":["../../../../src/components/Recommendations/InsightsResults.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,mBAAmB,EAAgC,MAAM,0CAA0C,CAAC;AAG7G,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAO5D,OAAO,KAAkD,MAAM,OAAO,CAAC;AAiBvE,UAAU,MAAO,SAAQ,gBAAgB;IACrC,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,YAAY,CAAC,EAAE,OAAO,CAAC;IACvB,eAAe,CAAC,EAAE,OAAO,CAAC;CAC7B;AASD,MAAM,WAAW,wBAAyB,SAAQ,mBAAmB;IACjE,YAAY,EAAE,MAAM,CAAC;IACrB,KAAK,EAAE,OAAO,CAAC;CAClB;AAED,iBAAS,eAAe,CAAC,KAAK,EAAE,MAAM,qBA2PrC;kBA3PQ,eAAe;;;AA8PxB,eAAe,eAAe,CAAC"}
+{"version":3,"file":"InsightsResults.d.ts","sourceRoot":"","sources":["../../../../src/components/Recommendations/InsightsResults.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,mBAAmB,EAAgC,MAAM,0CAA0C,CAAC;AAG7G,OAAO,EAAE,gBAAgB,EAAE,MAAM,0BAA0B,CAAC;AAO5D,OAAO,KAAkD,MAAM,OAAO,CAAC;AAmBvE,UAAU,MAAO,SAAQ,gBAAgB;IACrC,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,cAAc,CAAC,EAAE,MAAM,CAAC;IACxB,YAAY,CAAC,EAAE,OAAO,CAAC;IACvB,eAAe,CAAC,EAAE,OAAO,CAAC;CAC7B;AASD,MAAM,WAAW,wBAAyB,SAAQ,mBAAmB;IACjE,YAAY,EAAE,MAAM,CAAC;IACrB,KAAK,EAAE,OAAO,CAAC;CAClB;AAED,iBAAS,eAAe,CAAC,KAAK,EAAE,MAAM,qBA8QrC;kBA9QQ,eAAe;;;AAiRxB,eAAe,eAAe,CAAC"}

package/lib/esm/components/Recommendations/InsightsResults.js

@@ -18,7 +18,7 @@ var __rest = (this && this.__rest) || function (s, e) {
         }
     return t;
 };
-import { search } from '@cee-eng/hydrajs';
+import { pcm, search } from '@cee-eng/hydrajs';
 import { Alert } from '@patternfly/react-core';
 import { usePrevious } from '@rh-support/components';
 import { getSolrParams, PreviousCaseTypes } from '@rh-support/utils';
@@ -32,9 +32,11 @@ import { Trans, useTranslation } from 'react-i18next';
 import { useCaseSelector } from '../../context/CaseContext';
 import { RecommendationDispatchContext } from '../../context/RecommendationContext';
 import { RulesDispatchContext, RulesStateContext } from '../../context/RulesContext';
+import { SessionRestoreDispatchContext, SessionRestoreStateContext } from '../../context/SessionRestoreContext';
 import { getDescriptionWOQues } from '../../reducers/CaseHelpers';
 import { setInsighResultsKcsIds } from '../../reducers/RecommendationsReducer';
 import { RulesReducerConstants } from '../../reducers/RulesReducer';
+import { createOrUpdateSessionResources, getSessResFromRecs } from '../../reducers/SessionRestoreReducer';
 import { isAnalysisComplete, isFileDeleted } from '../shared/fileUpload/reducer/AttachmentHelper';
 import { updateAnalysisMetadata } from '../shared/fileUpload/reducer/AttachmentReducer';
 import { AttachmentDispatchContext, AttachmentStateContext, } from '../shared/fileUpload/reducer/AttachmentReducerContext';
@@ -49,6 +51,9 @@ const defaultProps = {
 function InsightsResults(props) {
     const recommendationDispatch = useContext(RecommendationDispatchContext);
     const { attachmentState: { includeAnalysisResults, caseFiles: { selectedLocalFiles }, }, } = useContext(AttachmentStateContext);
+    const sessionRestoreDispatch = useContext(SessionRestoreDispatchContext);
+    const { SessionResourceSource, SessionResourceVisibility } = pcm.preCase.session;
+    const { sessionRestore: { activeSessionId, sessionResourceTracking }, } = useContext(SessionRestoreStateContext);
     const { product, version, environment, summary, issue, periodicityOfIssue, timeFramesAndUrgency, caseType } = useCaseSelector((state) => ({
         product: state.caseDetails.product,
         version: state.caseDetails.version,
@@ -203,6 +208,14 @@ function InsightsResults(props) {
         });
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [allResults.length, includeAnalysisResults]);
+    useEffect(() => {
+        if (allResults.length === 0)
+            return;
+        if (isRuleModalVisible || props.isDisplayOnMain) {
+            createOrUpdateSessionResources(sessionRestoreDispatch, activeSessionId, sessionResourceTracking, SessionResourceSource.INSIGHTS, getSessResFromRecs(allResults, SessionResourceVisibility.PRESENTED));
+        }
+        // eslint-disable-next-line react-hooks/exhaustive-deps
+    }, [allResults, activeSessionId, isRuleModalVisible]);
     function insightsModalToggle() {
         setEAModalVisibility(!isRuleModalVisible);
         selectedLocalFiles.map((file, index) => {

package/lib/esm/components/Recommendations/InsightsRuleInfo.d.ts

@@ -4,6 +4,7 @@ interface IProps {
     doc: ISOSReportRecommendation;
     showNewTag: boolean;
     duplicateKeys: string[];
+    rank: number;
 }
 declare global {
     namespace JSX {
@@ -12,6 +13,6 @@ declare global {
         }
     }
 }
-export declare function InsightsRuleInfo({ doc, showNewTag, duplicateKeys }: IProps): React.JSX.Element;
+export declare function InsightsRuleInfo({ doc, showNewTag, duplicateKeys, rank }: IProps): React.JSX.Element;
 export {};
 //# sourceMappingURL=InsightsRuleInfo.d.ts.map

package/lib/esm/components/Recommendations/InsightsRuleInfo.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"InsightsRuleInfo.d.ts","sourceRoot":"","sources":["../../../../src/components/Recommendations/InsightsRuleInfo.tsx"],"names":[],"mappings":"AAQA,OAAO,KAAkD,MAAM,OAAO,CAAC;AAOvE,OAAO,EAAE,wBAAwB,EAAE,MAAM,mBAAmB,CAAC;AAI7D,UAAU,MAAM;IACZ,GAAG,EAAE,wBAAwB,CAAC;IAC9B,UAAU,EAAE,OAAO,CAAC;IACpB,aAAa,EAAE,MAAM,EAAE,CAAC;CAC3B;AAOD,OAAO,CAAC,MAAM,CAAC;IACX,UAAU,GAAG,CAAC;QACV,UAAU,iBAAiB;YACvB,SAAS,EAAE,GAAG,CAAC;SAClB;KACJ;CACJ;AAED,wBAAgB,gBAAgB,CAAC,EAAE,GAAG,EAAE,UAAU,EAAE,aAAa,EAAE,EAAE,MAAM,qBAqK1E"}
+{"version":3,"file":"InsightsRuleInfo.d.ts","sourceRoot":"","sources":["../../../../src/components/Recommendations/InsightsRuleInfo.tsx"],"names":[],"mappings":"AAQA,OAAO,KAAkD,MAAM,OAAO,CAAC;AAWvE,OAAO,EAAE,wBAAwB,EAAE,MAAM,mBAAmB,CAAC;AAI7D,UAAU,MAAM;IACZ,GAAG,EAAE,wBAAwB,CAAC;IAC9B,UAAU,EAAE,OAAO,CAAC;IACpB,aAAa,EAAE,MAAM,EAAE,CAAC;IACxB,IAAI,EAAE,MAAM,CAAC;CAChB;AAOD,OAAO,CAAC,MAAM,CAAC;IACX,UAAU,GAAG,CAAC;QACV,UAAU,iBAAiB;YACvB,SAAS,EAAE,GAAG,CAAC;SAClB;KACJ;CACJ;AAED,wBAAgB,gBAAgB,CAAC,EAAE,GAAG,EAAE,UAAU,EAAE,aAAa,EAAE,IAAI,EAAE,EAAE,MAAM,qBA6KhF"}

package/lib/esm/components/Recommendations/InsightsRuleInfo.js

@@ -9,10 +9,10 @@ import React, { useContext, useEffect, useRef, useState } from 'react';
 import { Trans } from 'react-i18next';
 import { SessionRestoreDispatchContext, SessionRestoreStateContext } from '../../context/SessionRestoreContext';
 import { useParseRuleMarkdown } from '../../hooks/useParseRuleMarkdown';
-import { createOrUpdateSessionResources, getSessResFromRules } from '../../reducers/SessionRestoreReducer';
+import { createOrUpdateSessionResources, getSessResFromRec, getSessResFromRules, } from '../../reducers/SessionRestoreReducer';
 import { AttachmentStateContext } from '../shared/fileUpload/reducer/AttachmentReducerContext';
 const { SessionResourceSource, SessionResourceVisibility } = pcm.preCase.session;
-export function InsightsRuleInfo({ doc, showNewTag, duplicateKeys }) {
+export function InsightsRuleInfo({ doc, showNewTag, duplicateKeys, rank }) {
     var _a, _b, _c, _d, _e, _f, _g;
     const [ruleData, setRuleData] = useState(null);
     const insightsReport = useRef(null);
@@ -53,6 +53,8 @@ export function InsightsRuleInfo({ doc, showNewTag, duplicateKeys }) {
     };
     return (React.createElement(React.Fragment, null, ruleData && (React.createElement(AccordionItem, null,
         React.createElement(AccordionToggle, { isExpanded: isParentExpanded, id: doc.id + doc.attachmentId, onClick: () => {
+                !isParentExpanded &&
+                    createOrUpdateSessionResources(sessionRestoreDispatch, activeSessionId, sessionResourceTracking, SessionResourceSource.INSIGHTS, [getSessResFromRec(doc, SessionResourceVisibility.PRESENTED_TAB, rank)]);
                 setIsParentExpanded(!isParentExpanded);
             } },
             React.createElement("div", null,

package/lib/esm/components/Recommendations/Recommendations.js

@@ -139,7 +139,7 @@ export default function Recommendations(props) {
         React.createElement("div", { className: "recommendation-list pf-v5-u-pt-md", ref: resultRowRef },
             recommendationState.visibleDocs.length !== 0 && (React.createElement(Label, { color: "purple", className: "pf-v5-u-mb-md" },
                 React.createElement(WatsonxAiIcon, { fillColor: "#6753ac", className: "pf-v5-u-mr-xs" }),
-                "Live search results powered by Openshift AI")),
+                React.createElement(Trans, null, "Live search results powered by OpenShift AI"))),
             React.createElement("ul", { className: "list-flat" }, map(recommendationState.visibleDocs, (doc, i) => {
                 var _a, _b;
                 return (React.createElement("li", { className: "result", key: doc.id },

package/lib/esm/components/Recommendations/RulesModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"RulesModal.d.ts","sourceRoot":"","sources":["../../../../src/components/Recommendations/RulesModal.tsx"],"names":[],"mappings":"AAaA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAM/D,OAAO,EAAE,aAAa,EAAE,MAAM,6BAA6B,CAAC;AAI5D,OAAO,EAAE,wBAAwB,EAAE,MAAM,mBAAmB,CAAC;AAG7D,UAAU,MAAM;IACZ,cAAc,EAAE,wBAAwB,EAAE,CAAC;IAC3C,MAAM,EAAE,OAAO,CAAC;IAChB,MAAM,EAAE,aAAa,EAAE,CAAC;IACxB,aAAa,EAAE,MAAM,GAAG,CAAC;IACzB,cAAc,CAAC,EAAE,OAAO,CAAC;CAC5B;AAED,wBAAgB,kBAAkB,CAAC,KAAK,EAAE,MAAM,qBAqN/C"}
+{"version":3,"file":"RulesModal.d.ts","sourceRoot":"","sources":["../../../../src/components/Recommendations/RulesModal.tsx"],"names":[],"mappings":"AAaA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAM/D,OAAO,EAAE,aAAa,EAAE,MAAM,6BAA6B,CAAC;AAG5D,OAAO,EAAE,wBAAwB,EAAE,MAAM,mBAAmB,CAAC;AAI7D,UAAU,MAAM;IACZ,cAAc,EAAE,wBAAwB,EAAE,CAAC;IAC3C,MAAM,EAAE,OAAO,CAAC;IAChB,MAAM,EAAE,aAAa,EAAE,CAAC;IACxB,aAAa,EAAE,MAAM,GAAG,CAAC;IACzB,cAAc,CAAC,EAAE,OAAO,CAAC;CAC5B;AAED,wBAAgB,kBAAkB,CAAC,KAAK,EAAE,MAAM,qBA2M/C"}

package/lib/esm/components/Recommendations/RulesModal.js

@@ -14,16 +14,14 @@ import { getResTypeFromUrl } from '@rh-support/utils';
 import React, { useContext, useEffect, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch } from '../../context/CaseContext';
-import { SessionRestoreDispatchContext, SessionRestoreStateContext } from '../../context/SessionRestoreContext';
+import { SessionRestoreStateContext } from '../../context/SessionRestoreContext';
 import { setCaseState } from '../../reducers/CaseReducer';
-import { createOrUpdateSessionResources, getSessResFromRecs } from '../../reducers/SessionRestoreReducer';
 import { AttachmentStateContext } from '../shared/fileUpload/reducer/AttachmentReducerContext';
 import { EARuleInfoAccordion } from './EARules/EARuleInfoAccordion';
 import { InsightsRuleInfo } from './InsightsRuleInfo';
 import { RecommendationFeedbackModal } from './RecommendationFeedbackModal';
 export function InsightResultModal(props) {
     const { t } = useTranslation();
-    const sessionRestoreDispatch = useContext(SessionRestoreDispatchContext);
     const potentialDuplicate = {};
     props.insightResults.map((value) => {
         if (potentialDuplicate.hasOwnProperty(value.id)) {
@@ -38,7 +36,7 @@ export function InsightResultModal(props) {
     });
     const { attachmentState: { caseFiles: { selectedLocalFiles }, }, } = useContext(AttachmentStateContext);
     const [canShowNewTag, setCanShowNewTag] = useState(false);
-    const { SessionResourceSource, SessionResourceVisibility } = pcm.preCase.session;
+    const { SessionResourceSource } = pcm.preCase.session;
     const { request: resolveSessionRequest, isFetching } = useFetch(pcm.preCase.session.resolveSession);
     const { sessionRestore: { activeSessionId, sessionResourceTracking }, } = useContext(SessionRestoreStateContext);
     const [isModalVisible, setIsModalVisible] = useState(false);
@@ -67,11 +65,6 @@ export function InsightResultModal(props) {
     const onExpand = (event, id) => {
         setIsExpanded(!isExpanded);
     };
-    useEffect(() => {
-        props.isOpen &&
-            createOrUpdateSessionResources(sessionRestoreDispatch, activeSessionId, sessionResourceTracking, SessionResourceSource.INSIGHTS, getSessResFromRecs(props.insightResults, SessionResourceVisibility.PRESENTED));
-        // eslint-disable-next-line react-hooks/exhaustive-deps
-    }, [props.insightResults, activeSessionId, props.isOpen]);
     useEffect(() => {
         let total = props.EARule.length;
         let trueValues = 0;
@@ -108,9 +101,9 @@ export function InsightResultModal(props) {
             React.createElement(CardExpandableContent, null,
                 React.createElement(CardBody, { className: "file-recommendation", "data-tracking-id": "file-recommendation-tracking-id" },
                     React.createElement(Accordion, { headingLevel: "h5", asDefinitionList: false, isBordered: true },
-                        props.insightResults.map((doc) => (React.createElement(InsightsRuleInfo, { duplicateKeys: duplicateKeys, showNewTag: canShowNewTag, key: doc.id + doc.attachmentId, doc: doc }))),
+                        props.insightResults.map((doc, index) => (React.createElement(InsightsRuleInfo, { duplicateKeys: duplicateKeys, showNewTag: canShowNewTag, key: doc.id + doc.attachmentId, doc: doc, rank: index + 1 }))),
                         props.EARule.length > 0 &&
-                            props.EARule.map((rule, index) => (React.createElement(EARuleInfoAccordion, { showNewTag: canShowNewTag, key: `${index}_eaRule`, rule: rule, rank: index + 1 }))))))));
+                            props.EARule.map((rule, index) => (React.createElement(EARuleInfoAccordion, { showNewTag: canShowNewTag, key: `${index}_eaRule`, rule: rule, rank: index + props.insightResults.length + 1 }))))))));
     }
     return (React.createElement(React.Fragment, null,
         React.createElement(RecommendationFeedbackModal, { isModalOpen: isModalVisible, handleModalToggle: onModalToggle, modalContent: t(`Great, we're glad that resolved your issue`) }),
@@ -122,7 +115,7 @@ export function InsightResultModal(props) {
                 React.createElement(Button, { onClick: props.onModalToggle, key: "confirm", variant: "secondary", "data-tracking-id": "cancel-critical-solutions-modal" }, t('Cancel')),
             ] },
             React.createElement(Accordion, { className: "push-top-narrow rules-modal-items", headingLevel: "h2", asDefinitionList: false, isBordered: true },
-                props.insightResults.map((doc) => (React.createElement(InsightsRuleInfo, { duplicateKeys: duplicateKeys, showNewTag: canShowNewTag, key: doc.id + doc.attachmentId, doc: doc }))),
+                props.insightResults.map((doc, index) => (React.createElement(InsightsRuleInfo, { duplicateKeys: duplicateKeys, showNewTag: canShowNewTag, key: doc.id + doc.attachmentId, doc: doc, rank: index + 1 }))),
                 props.EARule.length > 0 &&
-                    props.EARule.map((rule, index) => (React.createElement(EARuleInfoAccordion, { showNewTag: canShowNewTag, key: `${index}_eaRule`, rule: rule, rank: index + 1 })))))));
+                    props.EARule.map((rule, index) => (React.createElement(EARuleInfoAccordion, { showNewTag: canShowNewTag, key: `${index}_eaRule`, rule: rule, rank: index + props.insightResults.length + 1 })))))));
 }

package/lib/esm/components/Review/Review.js

@@ -1,4 +1,4 @@
-import { Flex, FlexItem } from '@patternfly/react-core';
+import { Grid, GridItem } from '@patternfly/react-core';
 import { useGlobalStateContext } from '@rh-support/react-context';
 import { AbilityContext, CaseDetailsFields, resourceActions, resources } from '@rh-support/user-permissions';
 import { isSpecialSupportOfferingEnabled } from '@rh-support/utils';
@@ -56,10 +56,10 @@ export default function Review(props) {
             React.createElement(KtQuestions, { inlineEditable: true, hideSaveCancel: true }),
             React.createElement(CaseType, { hideIdea: true }),
             React.createElement(SupportLevel, null),
-            React.createElement(Flex, { direction: { default: 'column', '2xl': 'row' } },
-                React.createElement(FlexItem, { flex: { default: 'flex_1' }, className: "pf-v5-u-mb-xl" },
+            React.createElement(Grid, { hasGutter: true },
+                React.createElement(GridItem, { span: 12, xl2: 6, className: "pf-v5-u-mb-xl" },
                     React.createElement(Severity, { showSeverityInfoIcon: true, onSeverityChange: onSeverityChange })),
-                React.createElement(FlexItem, { flex: { default: 'flex_1' }, className: "pf-v5-u-mb-xl" },
+                React.createElement(GridItem, { span: 12, xl2: 6, className: "pf-v5-u-mb-xl" },
                     React.createElement(ContactPhoneNumber, null))),
             React.createElement(ContactPhoneNumberAlert, null),
             React.createElement(Fts, { inlineEditable: true, initialIsEditing: isEmpty(contactInfo24x7), hideSaveCancel: true }),

package/lib/esm/components/SessionRestore/SessionRestore.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"SessionRestore.d.ts","sourceRoot":"","sources":["../../../../src/components/SessionRestore/SessionRestore.tsx"],"names":[],"mappings":"AAUA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAQvD,OAAO,EAGH,eAAe,EAElB,MAAM,iCAAiC,CAAC;AAiBzC,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,cAAc,CAAC,KAAK,EAAE,MAAM,qBA8U3C"}
+{"version":3,"file":"SessionRestore.d.ts","sourceRoot":"","sources":["../../../../src/components/SessionRestore/SessionRestore.tsx"],"names":[],"mappings":"AAUA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAQvD,OAAO,EAGH,eAAe,EAElB,MAAM,iCAAiC,CAAC;AAiBzC,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,cAAc,CAAC,KAAK,EAAE,MAAM,qBAwV3C"}

package/lib/esm/components/SessionRestore/SessionRestore.js

@@ -73,6 +73,8 @@ export function SessionRestore(props) {
      * 5. The session doesn't have any visited resource the last time.
      */
     useEffect(() => {
+        if (!isEmpty(sessionRestore.activeSessionId))
+            return;
         const hasProductVersionOrSummary = (!isEmpty(caseDetails.product) && !isEmpty(caseDetails.version)) || !isEmpty(caseDetails.summary);
         // Need to skip on the first mount as case details is not reset when navigating from case create page to case list and back.
         // we will just skip if we have product, version or summary in the case details context or we don't have session id in the url.
@@ -84,29 +86,32 @@ export function SessionRestore(props) {
         }
         const currentRelevantSession = getRelevantSessionFromSessions(sessionRestoreDispatch, currentUrlSeSessionId, sessionRestore.previousSessions.data, caseDetails);
         const relevantSession = sessionRestore.previousSessions.data[currentRelevantSession];
-        const needsNewSessionId = hasProductVersionOrSummary && isEmpty(relevantSession);
-        if (needsNewSessionId) {
-            const userAgent = getUserAgentForCaseMode(isCaseCreate);
-            let session = {
-                userAgent,
-                originatingSystem: userAgent,
-                referrerUrl: referrerUrl.substring(0, SESSION_REFERRER_URL_LIMIT),
-                isInternal: loggedInUserRights.data.isInternal(),
-            };
-            !sessionRestore.sessionCreationStatus.isCreating &&
-                !sessionRestore.sessionCreationStatus.isError &&
-                createSession(sessionRestoreDispatch, getSessionDetailsFromCase(caseDetails, selectedNotificationContacts), session);
-        }
-        else if (!isEmpty(relevantSession)) {
-            // Checking if session needs to be restored based on found relevant session
-            // Found relevent session is not same as activeSessionId and is not being restored
-            if (currentRelevantSession !== sessionRestore.activeSessionId && !isRestoring) {
-                restoreSession(relevantSession, true);
+        const setSession = () => __awaiter(this, void 0, void 0, function* () {
+            const needsNewSessionId = hasProductVersionOrSummary && isEmpty(relevantSession);
+            if (needsNewSessionId) {
+                const userAgent = getUserAgentForCaseMode(isCaseCreate);
+                let session = {
+                    userAgent,
+                    originatingSystem: userAgent,
+                    referrerUrl: referrerUrl.substring(0, SESSION_REFERRER_URL_LIMIT),
+                    isInternal: loggedInUserRights.data.isInternal(),
+                };
+                if (!sessionRestore.sessionCreationStatus.isCreating && !sessionRestore.sessionCreationStatus.isError) {
+                    yield createSession(sessionRestoreDispatch, getSessionDetailsFromCase(caseDetails, selectedNotificationContacts), session);
+                }
             }
-        }
-        else if (isEmpty(relevantSession) && !isEmpty(currentUrlSeSessionId)) {
-            updateActiveSessionId(sessionRestoreDispatch, undefined);
-        }
+            else if (!isEmpty(relevantSession)) {
+                // Checking if session needs to be restored based on found relevant session
+                // Found relevent session is not same as activeSessionId and is not being restored
+                if (currentRelevantSession !== sessionRestore.activeSessionId && !isRestoring) {
+                    restoreSession(relevantSession, true);
+                }
+            }
+            else if (isEmpty(relevantSession) && !isEmpty(currentUrlSeSessionId)) {
+                updateActiveSessionId(sessionRestoreDispatch, undefined);
+            }
+        });
+        setSession();
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [
         caseDetails.product,

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAuBA,OAAO,KAAsD,MAAM,OAAO,CAAC;AAoB3E,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAuhBxD"}
+{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAuBA,OAAO,KAAsD,MAAM,OAAO,CAAC;AAoB3E,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAigBxD"}

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.js

@@ -25,7 +25,7 @@ import { useCaseDetailsPageStateContext } from '../../context/CaseDetailsPageCon
 import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../context/CaseDiscussionTabContext';
 import { useCaseUpdateErrorMessage } from '../../hooks/useCaseUpdateErrorMessage';
 import { updateDiscussionStateComments } from '../../reducers/CaseDiscussionTabReducer';
-import { getIrtForSLAAndSeverity, getOrtForSLAAndSeverity, getSeverityDescription } from '../../reducers/CaseHelpers';
+import { getNewSeverityStringDef, getSeverityDescription } from '../../reducers/CaseHelpers';
 import { caseOverviewReducer, initialCaseViewState, setSeverityUpdating } from '../../reducers/CaseOverviewReducer';
 import { checkForCaseStatusToggleOnAttachOrComment, setCaseDetails, updateCaseDetails, } from '../../reducers/CaseReducer';
 export default function UpdateSeverityModal(props) {
@@ -40,7 +40,6 @@ export default function UpdateSeverityModal(props) {
     const [isUpdateClickedToShowError, setIsUpdateClickedToShowError] = useState(false);
     const [isSeverityInValid, setIsSeverityInValid] = useState(false);
     const [seviritiesOptions, setSeveritiesOptions] = useState([]);
-    const [doNotShowIRT, setDoNotShowIRT] = useState(false);
     const { request: postCommentRequest, isFetching: isPostingComment } = useFetch(publicApi.kase.postComment, {
         propgateErrors: true,
     });
@@ -71,31 +70,13 @@ export default function UpdateSeverityModal(props) {
     const [localFtsContact, setLocalFtsContact] = useState(contactInfo24x7 || '');
     const [localFts, setLocalFts] = useState(isUndefined(fts) ? true : fts);
     const isFtsEditable = isFtsEditableOnEditPage(entitlementSla, currentSeverity);
-    const getAdditionalInfo = (sla, severity) => {
-        if (doNotShowIRT)
-            return React.createElement(React.Fragment, null);
-        const irt = getIrtForSLAAndSeverity(sla, severity);
-        const ort = getOrtForSLAAndSeverity(sla, severity);
-        return isEmpty(irt) ? undefined : irt === ort ? (React.createElement(React.Fragment, null,
-            React.createElement("strong", null, irt),
-            " ",
-            React.createElement(Trans, null, "initial and ongoing response time."))) : (React.createElement(React.Fragment, null,
-            React.createElement("strong", null, irt),
-            " ",
-            React.createElement(Trans, null, "initial and"),
-            " ",
-            React.createElement("strong", null, ort),
-            ' ',
-            React.createElement(Trans, null, "ongoing response time.")));
-    };
-    const slaLocal = caseDetails.entitlementSla;
     // To set the filtered severities from data
     const filteredSeverities = map(allCaseSeverities.data, (s) => {
         const sevItem = {
             name: s,
             disabled: isEmpty(find(seviritiesOptions, (severity) => s === severity)),
             label: `${s} - ${getSeverityDescription(s)}`,
-            additionalInfo: getAdditionalInfo(slaLocal, s),
+            additionalInfo: getNewSeverityStringDef(s),
         };
         return sevItem;
     });
@@ -106,7 +87,7 @@ export default function UpdateSeverityModal(props) {
         name: currentSeverity,
         disabled: false,
         label: `${currentSeverity} - ${getSeverityDescription(currentSeverity)}`,
-        additionalInfo: getAdditionalInfo(slaLocal, currentSeverity),
+        additionalInfo: getNewSeverityStringDef(currentSeverity),
     };
     // To reupdate the severity value when successfully submitted
     const reUpdateSeverity = (severity) => {
@@ -114,7 +95,7 @@ export default function UpdateSeverityModal(props) {
             name: severity,
             disabled: false,
             label: `${severity} - ${getSeverityDescription(severity)}`,
-            additionalInfo: getAdditionalInfo(slaLocal, severity),
+            additionalInfo: getNewSeverityStringDef(severity),
         };
     };
     // To check if severity is valid
@@ -326,7 +307,6 @@ export default function UpdateSeverityModal(props) {
             return;
         const productObj = find((_b = allProducts === null || allProducts === void 0 ? void 0 : allProducts.data) === null || _b === void 0 ? void 0 : _b.productsResult, (productItem) => productItem.name === caseDetails.product);
         const versionDetail = find(versionsDetails === null || versionsDetails === void 0 ? void 0 : versionsDetails.data, (spec) => spec.name === caseDetails.version);
-        setDoNotShowIRT(versionDetail === null || versionDetail === void 0 ? void 0 : versionDetail.doNotShowIRT);
         let availableSeverities;
         if ((versionDetail === null || versionDetail === void 0 ? void 0 : versionDetail.severities) && (versionDetail === null || versionDetail === void 0 ? void 0 : versionDetail.severities.length) !== 0) {
             //first check if at version level, do we have any severity limit

package/lib/esm/components/shared/utils.d.ts

@@ -13,5 +13,7 @@ import { CaseValuesToWatch } from './Constants';
 export declare function getChangedValueTooltip<T>(valueNameCb: (current: T, previous: T) => CaseValuesToWatch, accessor?: (value: T, otherValue: T) => any): (currentValue: T, previousValue: T) => React.JSX.Element;
 export declare const isPhoneValid: (countryCode: string, phoneLine: string) => boolean;
 export declare const trimAndReplacePlus: (value: string) => string;
+export declare const removeAllSpaces: (value: string) => string;
+export declare const removeAllChars: (value: string) => string;
 export declare const getProductObj: (products: Partial<ISEProduct>[], product: string) => Partial<ISEProduct>;
 //# sourceMappingURL=utils.d.ts.map

package/lib/esm/components/shared/utils.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"utils.d.ts","sourceRoot":"","sources":["../../../../src/components/shared/utils.tsx"],"names":[],"mappings":"AAAA,OAAO,EAAE,UAAU,EAAE,MAAM,wCAAwC,CAAC;AAGpE,OAAO,KAAK,MAAM,OAAO,CAAC;AAI1B,OAAO,EAAE,iBAAiB,EAAE,MAAM,aAAa,CAAC;AAChD;;;;;;;;GAQG;AACH,wBAAgB,sBAAsB,CAAC,CAAC,EACpC,WAAW,EAAE,CAAC,OAAO,EAAE,CAAC,EAAE,QAAQ,EAAE,CAAC,KAAK,iBAAiB,EAC3D,QAAQ,CAAC,EAAE,CAAC,KAAK,EAAE,CAAC,EAAE,UAAU,EAAE,CAAC,KAAK,GAAG,kBAErB,CAAC,iBAAiB,CAAC,uBAQ5C;AAED,eAAO,MAAM,YAAY,gBAAiB,MAAM,aAAa,MAAM,KAAG,OAarE,CAAC;AAEF,eAAO,MAAM,kBAAkB,UAAW,MAAM,WAG/C,CAAC;AAEF,eAAO,MAAM,aAAa,aAAc,QAAQ,UAAU,CAAC,EAAE,WAAW,MAAM,wBAG7E,CAAC"}
+{"version":3,"file":"utils.d.ts","sourceRoot":"","sources":["../../../../src/components/shared/utils.tsx"],"names":[],"mappings":"AAAA,OAAO,EAAE,UAAU,EAAE,MAAM,wCAAwC,CAAC;AAGpE,OAAO,KAAK,MAAM,OAAO,CAAC;AAI1B,OAAO,EAAE,iBAAiB,EAAE,MAAM,aAAa,CAAC;AAChD;;;;;;;;GAQG;AACH,wBAAgB,sBAAsB,CAAC,CAAC,EACpC,WAAW,EAAE,CAAC,OAAO,EAAE,CAAC,EAAE,QAAQ,EAAE,CAAC,KAAK,iBAAiB,EAC3D,QAAQ,CAAC,EAAE,CAAC,KAAK,EAAE,CAAC,EAAE,UAAU,EAAE,CAAC,KAAK,GAAG,kBAErB,CAAC,iBAAiB,CAAC,uBAQ5C;AAED,eAAO,MAAM,YAAY,gBAAiB,MAAM,aAAa,MAAM,KAAG,OAarE,CAAC;AAEF,eAAO,MAAM,kBAAkB,UAAW,MAAM,WAG/C,CAAC;AAEF,eAAO,MAAM,eAAe,UAAW,MAAM,WAI5C,CAAC;AAEF,eAAO,MAAM,cAAc,UAAW,MAAM,WAI3C,CAAC;AAEF,eAAO,MAAM,aAAa,aAAc,QAAQ,UAAU,CAAC,EAAE,WAAW,MAAM,wBAG7E,CAAC"}

package/lib/esm/components/shared/utils.js

@@ -43,6 +43,18 @@ export const trimAndReplacePlus = (value) => {
         return '';
     return (_a = value === null || value === void 0 ? void 0 : value.trim()) === null || _a === void 0 ? void 0 : _a.replace('+', '');
 };
+export const removeAllSpaces = (value) => {
+    if (!value)
+        return '';
+    // to remove all trailing and in between spaces
+    return value === null || value === void 0 ? void 0 : value.replace(/\s+/g, '');
+};
+export const removeAllChars = (value) => {
+    if (!value)
+        return '';
+    // to remove all chars, brackets and have only digits
+    return value === null || value === void 0 ? void 0 : value.replace(/[^0-9]/g, '');
+};
 export const getProductObj = (products, product) => {
     const productIndex = findIndex(products, (p) => p.product === product);
     return productIndex === -1 ? {} : products[productIndex];

package/lib/esm/components/wizardLayout/GlobalTroubleshootEffects.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"GlobalTroubleshootEffects.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/GlobalTroubleshootEffects.tsx"],"names":[],"mappings":"AAWA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAWvD,OAAO,EAAqB,eAAe,EAAE,MAAM,iCAAiC,CAAC;AASrF,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,yBAAyB,CAAC,KAAK,EAAE,MAAM,qBA+WtD"}
+{"version":3,"file":"GlobalTroubleshootEffects.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/GlobalTroubleshootEffects.tsx"],"names":[],"mappings":"AAWA,OAAO,KAAkD,MAAM,OAAO,CAAC;AACvE,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAWvD,OAAO,EAAqB,eAAe,EAAE,MAAM,iCAAiC,CAAC;AASrF,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,yBAAyB,CAAC,KAAK,EAAE,MAAM,qBAwVtD"}