@rh-support/troubleshoot 2.2.102 → 2.2.104

package/lib/esm/components/CaseEditView/CaseOverview/index.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/CaseOverview/index.tsx"],"names":[],"mappings":"AA0BA,OAAO,KAAkD,MAAM,OAAO,CAAC;AA6BvE,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;CACnD;AAED,MAAM,CAAC,OAAO,UAAU,YAAY,CAAC,KAAK,EAAE,MAAM,qBAifjD"}
+{"version":3,"file":"index.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/CaseOverview/index.tsx"],"names":[],"mappings":"AA4BA,OAAO,KAAkD,MAAM,OAAO,CAAC;AA6BvE,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,KAAK,CAAC,gBAAgB,CAAC,cAAc,CAAC,CAAC;CACnD;AAED,MAAM,CAAC,OAAO,UAAU,YAAY,CAAC,KAAK,EAAE,MAAM,qBAwfjD"}

package/lib/esm/components/CaseEditView/CaseOverview/index.js

@@ -11,7 +11,7 @@ import { Alert, AlertVariant, Button, ButtonVariant, ExpandableSection, Label, M
 import { ToastNotification, useConfirmation } from '@rh-support/components';
 import { CloseCaseModal, fetchCaseSeverities, fetchCaseTypes, GlobalMetadataDispatchContext, GlobalMetadataStateContext, useCanEditCase, } from '@rh-support/react-context';
 import { AbilityContext, CaseDetailsFields, resourceActions, resources } from '@rh-support/user-permissions';
-import { haventLoadedMetadata, isOpenShiftOnlineProduct, toNewCaseTypeMapper, toNewCaseTypeSwitcher, } from '@rh-support/utils';
+import { haventLoadedMetadata, isOpenShiftOnlineProduct, PreviousCaseTypes, toNewCaseTypeMapper, toNewCaseTypeSwitcher, } from '@rh-support/utils';
 import isEqual from 'lodash/isEqual';
 import React, { useContext, useEffect, useRef, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
@@ -55,6 +55,7 @@ export default function CaseOverview(props) {
             version: state.caseDetails.version,
             status: state.caseDetails.status,
             caseType: state.caseDetails.caseType,
+            caseSeverity: state.caseDetails.severity,
             createdDate: state.caseDetails.createdDate,
             createdById: state.caseDetails.createdById,
             ownerId: state.caseDetails.ownerId,
@@ -114,7 +115,11 @@ export default function CaseOverview(props) {
             return;
         setTypeUpdating(caseOverviewDispatch, true);
         try {
-            yield updateCaseDetails(caseDispatch, props.caseNumber, { caseType: type });
+            let newCaseDetails = { caseType: type };
+            if (type === PreviousCaseTypes.FEATURE_ENHANCEMENT) {
+                newCaseDetails = Object.assign(Object.assign({}, newCaseDetails), { fts: false });
+            }
+            yield updateCaseDetails(caseDispatch, props.caseNumber, newCaseDetails);
             setTypeUpdating(caseOverviewDispatch, false);
             ToastNotification.addSuccessMessage(t('Support type has been successfully updated'));
         }

package/lib/esm/components/ProductSelector/NewProductDropdownSelector.js

@@ -71,7 +71,7 @@ export const NewProductDropdownSelector = (props) => {
     };
     return (React.createElement("div", null,
         React.createElement(Select, { variant: SelectVariant.typeahead, typeAheadAriaLabel: t('Search for or select a product'), onToggle: (_event, isOpen) => onToggle(isOpen), onSelect: onSelect, isOpen: isOpen, placeholderText: t('Search for or select a product'), "aria-labelledby": t('Product-selector'), onFilter: onFilter, selections: product, validated: isEmpty(product) && showValidationLocal ? 'error' : 'default', "data-tracking-id": "get-support-product-dropdown-selector" }, getOptions()),
-        !isSelectedProductSupportedForCustomer && (React.createElement("div", { className: "pf-v5-u-ml-xs pf-v5-u-mt-sm pf-v5-u-font-size-xs small-font-warning-line-height" },
+        !isSelectedProductSupportedForCustomer && (React.createElement("div", { className: "pf-v5-u-ml-xs pf-v5-u-mt-sm form-instructions" },
             React.createElement(Trans, null, "Red Hat must confirm your subscription status before providing support."),
             React.createElement("br", null),
             React.createElement(Trans, null, "We'll contact you if we have question.")))));

package/lib/esm/components/Recommendations/ClusterRecommendationItems.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ClusterRecommendationItems.d.ts","sourceRoot":"","sources":["../../../../src/components/Recommendations/ClusterRecommendationItems.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,sBAAsB,EAAE,MAAM,oDAAoD,CAAC;AAI5F,OAAO,KAAgC,MAAM,OAAO,CAAC;AAWrD,UAAU,MAAM;IACZ,sBAAsB,EAAE,sBAAsB,EAAE,CAAC;CACpD;AAED,wBAAgB,0BAA0B,CAAC,KAAK,EAAE,MAAM,qBAgFvD"}
+{"version":3,"file":"ClusterRecommendationItems.d.ts","sourceRoot":"","sources":["../../../../src/components/Recommendations/ClusterRecommendationItems.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,sBAAsB,EAAE,MAAM,oDAAoD,CAAC;AAI5F,OAAO,KAAgC,MAAM,OAAO,CAAC;AAWrD,UAAU,MAAM;IACZ,sBAAsB,EAAE,sBAAsB,EAAE,CAAC;CACpD;AAED,wBAAgB,0BAA0B,CAAC,KAAK,EAAE,MAAM,qBAiFvD"}

package/lib/esm/components/Recommendations/ClusterRecommendationItems.js

@@ -18,15 +18,16 @@ export function ClusterRecommendationItems(props) {
         openshiftClusterID: state.caseDetails.openshiftClusterID,
     }), isEqual);
     const detailsUrl = `https://console.redhat.com/openshift/insights/advisor/clusters/${openshiftClusterID}`;
-    const onResourceClick = (e, rule) => {
-        createOrUpdateSessionResources(sessionRestoreDispatch, activeSessionId, sessionResourceTracking, SessionResourceSource.CLUSTER_RECOMMENDATION, [getSessResFromRules('', SessionResourceVisibility.VISITED, 1, rule.rule_id)], JSON.stringify({ product, version, openshiftClusterID }));
+    const onResourceClick = (e, rule, i) => {
+        const url = detailsUrl + '?rank=' + (i + 1);
+        createOrUpdateSessionResources(sessionRestoreDispatch, activeSessionId, sessionResourceTracking, SessionResourceSource.CLUSTER_RECOMMENDATION, [getSessResFromRules(url, SessionResourceVisibility.VISITED, i + 1, rule.rule_id)], JSON.stringify({ product, version, openshiftClusterID }));
     };
     useEffect(() => {
         const recsWithUrl = props.clusterRecommendations.map((rec, i) => (Object.assign(Object.assign({}, rec), { url: `${detailsUrl}?rank=${i + 1}` })));
         createOrUpdateSessionResources(sessionRestoreDispatch, activeSessionId, sessionResourceTracking, SessionResourceSource.CLUSTER_RECOMMENDATION, getRulesToSave('', '', recsWithUrl), JSON.stringify({ product, version, openshiftClusterID }));
         // eslint-disable-next-line react-hooks/exhaustive-deps
     }, [props.clusterRecommendations, activeSessionId]);
-    return (React.createElement("pfe-accordion", null, props.clusterRecommendations.map((rule) => (React.createElement(React.Fragment, null,
+    return (React.createElement("pfe-accordion", null, props.clusterRecommendations.map((rule, i) => (React.createElement(React.Fragment, null,
         React.createElement("pfe-accordion-header", null,
             React.createElement("h3", null, rule.description)),
         React.createElement("pfe-accordion-panel", null,
@@ -34,7 +35,7 @@ export function ClusterRecommendationItems(props) {
                 React.createElement(Label, { icon: riskLabels[rule.total_risk].icon, className: riskLabels[rule.total_risk].className },
                     React.createElement(Trans, null, riskLabels[rule.total_risk].label))),
             React.createElement("p", null, rule.details || ''),
-            React.createElement("a", { onClick: (e) => onResourceClick(e, rule), className: "pf-v5-u-font-weight-bold", "data-tracking-id": "cluster-recommendations", href: detailsUrl, target: "_blank", rel: "noopener noreferrer" },
+            React.createElement("a", { onClick: (e) => onResourceClick(e, rule, i), className: "pf-v5-u-font-weight-bold", "data-tracking-id": "cluster-recommendations", href: detailsUrl, target: "_blank", rel: "noopener noreferrer" },
                 React.createElement(Trans, null,
                     "View details and remediation steps ",
                     React.createElement(ArrowRightIcon, { "aria-hidden": "true" })))))))));

package/lib/esm/components/SubmitCase/SubmitCase.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"SubmitCase.d.ts","sourceRoot":"","sources":["../../../../src/components/SubmitCase/SubmitCase.tsx"],"names":[],"mappings":"AAeA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAE/D,OAAO,EAAQ,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAO7D,OAAO,EAAE,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAWlE,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,MAAM,CAAC,OAAO,UAAU,UAAU,CAAC,KAAK,EAAE,MAAM,qBAmU/C"}
+{"version":3,"file":"SubmitCase.d.ts","sourceRoot":"","sources":["../../../../src/components/SubmitCase/SubmitCase.tsx"],"names":[],"mappings":"AAsBA,OAAO,KAA0C,MAAM,OAAO,CAAC;AAE/D,OAAO,EAAQ,mBAAmB,EAAe,MAAM,kBAAkB,CAAC;AAQ1E,OAAO,EAAE,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAWlE,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,MAAM,CAAC,OAAO,UAAU,UAAU,CAAC,KAAK,EAAE,MAAM,qBAyY/C"}

package/lib/esm/components/SubmitCase/SubmitCase.js

@@ -1,20 +1,21 @@
 import { Env, publicApi } from '@cee-eng/hydrajs';
 import { ActionList, ActionListItem, Button, Icon, Text, TextVariants, Tooltip } from '@patternfly/react-core';
 import CheckCircleIcon from '@patternfly/react-icons/dist/js/icons/check-circle-icon';
-import { AlertMessage, AlertType, useFetch } from '@rh-support/components';
+import { AlertMessage, AlertType, formattedApiErrorMessage, SupportFeedbackForm, useFetch, } from '@rh-support/components';
 import { GlobalMetadataStateContext, useGlobalStateContext } from '@rh-support/react-context';
-import { getConfigField, getRedhatDotComHost, isSpecialSupportOfferingEnabled, PCM_CONFIG_FIELD_TYPE, PreviousCaseTypes, } from '@rh-support/utils';
+import { getConfigField, getRedhatDotComHost, getUrlParsedParams, isSpecialSupportOfferingEnabled, PCM_CONFIG_FIELD_TYPE, PreviousCaseTypes, } from '@rh-support/utils';
 import find from 'lodash/find';
 import isEmpty from 'lodash/isEmpty';
 import isEqual from 'lodash/isEqual';
 import React, { useContext, useEffect, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
-import { Link } from 'react-router-dom';
-import { useCaseSelector } from '../../context/CaseContext';
+import { Link, useLocation } from 'react-router-dom';
+import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
 import { ClusterRecommendationsContext } from '../../context/ClusterRecommendationsContext';
 import { RulesStateContext } from '../../context/RulesContext';
 import { TCStateContext } from '../../context/TopContentContext';
 import { getIrtForSLAAndSeverity } from '../../reducers/CaseHelpers';
+import { setCaseState } from '../../reducers/CaseReducer';
 import RouteUtils from '../../utils/routeUtils';
 import { AsideResults } from '../Recommendations/AsideResults';
 import ClusterRecommendations from '../Recommendations/ClusterRecommendations';
@@ -26,7 +27,7 @@ import { AttachmentStateContext } from '../shared/fileUpload/reducer/AttachmentR
 import Suggestions from '../Suggestions/Suggestions';
 export default function SubmitCase(props) {
     var _a;
-    const { entitlementSla, severity, caseType, version, versionsDetails, addNotifiedUserError, isCreatingCase, caseCreationError, caseCreationErrorMessage, selectedAccountDetails, caseNoOfCreatedCase, product, screenSessionRequested, phoneCountryCode, phoneAreaCodePrefixLineNumber, } = useCaseSelector((state) => ({
+    const { entitlementSla, severity, caseType, version, versionsDetails, addNotifiedUserError, isCreatingCase, caseCreationError, caseCreationErrorMessage, caseCreationErrorCode, caseCreation500ErrorStatus, selectedAccountDetails, caseNoOfCreatedCase, product, screenSessionRequested, phoneCountryCode, phoneAreaCodePrefixLineNumber, } = useCaseSelector((state) => ({
         entitlementSla: state.caseDetails.entitlementSla,
         severity: state.caseDetails.severity,
         caseType: state.caseDetails.caseType,
@@ -36,6 +37,8 @@ export default function SubmitCase(props) {
         isCreatingCase: state.isCreatingCase,
         caseCreationError: state.caseCreationError,
         caseCreationErrorMessage: state.caseCreationErrorMessage,
+        caseCreationErrorCode: state.caseCreationErrorCode,
+        caseCreation500ErrorStatus: state.caseCreation500ErrorStatus,
         selectedAccountDetails: state.selectedAccountDetails,
         caseNoOfCreatedCase: state.caseNoOfCreatedCase,
         product: state.caseDetails.product,
@@ -43,6 +46,7 @@ export default function SubmitCase(props) {
         phoneCountryCode: state.caseDetails.phoneCountryCode,
         phoneAreaCodePrefixLineNumber: state.caseDetails.phoneAreaCodePrefixLineNumber,
     }), isEqual);
+    const caseDispatch = useCaseDispatch();
     const isIdea = caseType === PreviousCaseTypes.FEATURE_ENHANCEMENT;
     const { topContentState: { topContent }, } = useContext(TCStateContext);
     const { rulesState } = useContext(RulesStateContext);
@@ -86,11 +90,61 @@ export default function SubmitCase(props) {
     const isNotAnIdea = caseType !== PreviousCaseTypes.FEATURE_ENHANCEMENT;
     // To check if the user is ESS Customer and Product has ESS Support
     const isESSCustomer = isSpecialSupportOfferingEnabled((_a = allProducts.data) === null || _a === void 0 ? void 0 : _a.productsResult, product);
+    const queryParams = getUrlParsedParams(useLocation().search);
+    const errorCode = queryParams === null || queryParams === void 0 ? void 0 : queryParams.caseCreationErrorCode; // to get errorCode from URL param
+    // to handle API error code from URL param and set error message alert
+    useEffect(() => {
+        if (isEqual(queryParams === null || queryParams === void 0 ? void 0 : queryParams.caseCreationErrorCode, '403') &&
+            !isCreatingCase &&
+            !caseCreationError &&
+            isEmpty(caseNoOfCreatedCase)) {
+            const errorMessage = (React.createElement("p", null,
+                "Unable to create case Contact is set to not manage cases.",
+                React.createElement("br", null),
+                "Please ",
+                React.createElement("a", { href: "/support/contact/customerService" }, "contact Customer Service"),
+                " if you think this is an error."));
+            const error = {
+                code: errorCode,
+                message: errorMessage,
+            };
+            formattedApiErrorMessage(error, { errorCode: { message: errorMessage } });
+            setCaseState(caseDispatch, {
+                caseCreationErrorMessage: error.message,
+            });
+        }
+        else if (caseCreation500ErrorStatus &&
+            !isCreatingCase &&
+            !caseCreationError &&
+            isEmpty(caseNoOfCreatedCase)) {
+            const errorMessageCaseSubmit500 = (React.createElement(Trans, null,
+                React.createElement("p", null,
+                    "Try submitting again after a minute. Please ",
+                    React.createElement(SupportFeedbackForm, { isInline: true }),
+                    " if you continue to see this message.")));
+            const error = {
+                code: 500,
+                message: errorMessageCaseSubmit500,
+            };
+            formattedApiErrorMessage(error, { '500': { message: errorMessageCaseSubmit500 } });
+            setCaseState(caseDispatch, {
+                caseCreationErrorMessage: error.message,
+            });
+        }
+        // eslint-disable-next-line react-hooks/exhaustive-deps
+    }, [queryParams]);
+    // to update URL params with API error code in case of unsuccessful case submission
+    useEffect(() => {
+        if (caseCreationErrorCode) {
+            RouteUtils.updateQueryParams(props.routeProps, { caseCreationErrorCode: caseCreationErrorCode });
+        }
+        // eslint-disable-next-line react-hooks/exhaustive-deps
+    }, [caseCreationErrorCode]);
     return (React.createElement("article", { className: "gird-main" },
         React.createElement(AlertMessage, { className: "pf-v5-u-mt-lg", title: t('Failed to add user.'), variant: AlertType.DANGER, show: addNotifiedUserError }),
-        React.createElement(AlertMessage, { className: "pf-v5-u-mt-lg", variant: AlertType.DANGER, show: caseCreationError, title: t("Sorry, we're experiencing an error"), isInline: true },
+        React.createElement(AlertMessage, { className: "pf-v5-u-mt-lg", variant: AlertType.DANGER, show: caseCreationError || (!isCreatingCase && !caseCreationError && isEmpty(caseNoOfCreatedCase)), title: t("Sorry, we're experiencing an error"), isInline: true },
             React.createElement(React.Fragment, null, caseCreationErrorMessage)),
-        !isCreatingCase && !caseCreationError && (React.createElement(React.Fragment, null,
+        !isCreatingCase && !caseCreationError && !isEmpty(caseNoOfCreatedCase) && (React.createElement(React.Fragment, null,
             !isESSCustomer && !screenSessionRequested && showRemoteRiderBanner && (React.createElement(RemoteRiderBanner, { onConfirm: onRemoteRiderConfirm, onClose: onRemoteRiderClose, caseNumber: caseNoOfCreatedCase, isSecureSupport: loggedInUsersAccount.data.secureSupport, loggedInUserRights: loggedInUserRights })),
             React.createElement("div", { className: "submit-case-header-container" },
                 React.createElement("p", { className: "kicker kicker-sm pf-v5-u-mb-sm" }, !isEmpty(RouteUtils.seBasePath) &&

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAsBA,OAAO,KAAsD,MAAM,OAAO,CAAC;AAoB3E,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAifxD"}
+{"version":3,"file":"UpdateSeverityModal.d.ts","sourceRoot":"","sources":["../../../../src/components/UpdateSeverityModal/UpdateSeverityModal.tsx"],"names":[],"mappings":"AAuBA,OAAO,KAAsD,MAAM,OAAO,CAAC;AAoB3E,UAAU,MAAM;IACZ,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,IAAI,EAAE,OAAO,CAAC;IACd,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAED,MAAM,CAAC,OAAO,UAAU,mBAAmB,CAAC,KAAK,EAAE,MAAM,qBAshBxD"}

package/lib/esm/components/UpdateSeverityModal/UpdateSeverityModal.js

@@ -11,7 +11,7 @@ import { publicApi } from '@cee-eng/hydrajs';
 import { Button, Modal, TextArea } from '@patternfly/react-core';
 import { Dropdown, ToastNotification, useFetch } from '@rh-support/components';
 import { GlobalMetadataStateContext, useCanEditCase } from '@rh-support/react-context';
-import { autoEnableFtsOnCaseViewEditPage, isFtsEditableOnEditPage, isSev1, severitySort, showFtsOnCreateCasePage, toOption, toOptions, } from '@rh-support/utils';
+import { autoEnableFtsOnCaseViewEditPage, isFtsEditableOnEditPage, isSev1, PreviousCaseTypes, severitySort, showFtsOnCreateCasePage, toOption, toOptions, } from '@rh-support/utils';
 import { isUndefined } from 'lodash';
 import find from 'lodash/find';
 import includes from 'lodash/includes';
@@ -37,6 +37,7 @@ export default function UpdateSeverityModal(props) {
     const caseDispatch = useCaseDispatch();
     const canEditCase = useCanEditCase();
     const [updatedCaseDetails, setUpdatedCaseDetails] = useState({});
+    const [isUpdateClickedToShowError, setIsUpdateClickedToShowError] = useState(false);
     const [isSeverityInValid, setIsSeverityInValid] = useState(false);
     const [seviritiesOptions, setSeveritiesOptions] = useState([]);
     const [doNotShowIRT, setDoNotShowIRT] = useState(false);
@@ -57,13 +58,15 @@ export default function UpdateSeverityModal(props) {
             entitlementSla: state.caseDetails.entitlementSla,
             fts: state.caseDetails.fts,
             contactInfo24x7: state.caseDetails.contactInfo24x7,
+            caseType: state.caseDetails.caseType,
         },
         isCaseUpdating: state.isCaseUpdating,
         versionsDetails: state.versionsDetails,
         ownersEntitlements: state.ownersEntitlements,
     }), isEqual);
     const { caseDetails, isCaseUpdating, ownersEntitlements, versionsDetails } = caseState;
-    const { entitlementSla, fts, contactInfo24x7 } = caseDetails;
+    const { entitlementSla, fts, contactInfo24x7, caseType } = caseDetails;
+    const isIdea = caseType === PreviousCaseTypes.FEATURE_ENHANCEMENT;
     const [currentSeverity, setCurrentSeverity] = useState(caseDetails.caseSeverity);
     const [localFtsContact, setLocalFtsContact] = useState(contactInfo24x7 || '');
     const [localFts, setLocalFts] = useState(isUndefined(fts) ? true : fts);
@@ -136,6 +139,7 @@ export default function UpdateSeverityModal(props) {
         setSeverityUpdating(caseOverviewDispatch, false);
         setCurrentSeverity(caseDetails.caseSeverity);
         setDescriptionValue('');
+        setIsUpdateClickedToShowError(false);
         onClose();
     });
     // To handle on successful submit
@@ -148,12 +152,27 @@ export default function UpdateSeverityModal(props) {
     const handleTextAreaChange = (value) => {
         setDescriptionValue(value);
     };
+    const getFtsUpdateComment = () => {
+        if (isEqual(caseDetails.fts, localFts) && isEqual(caseDetails.contactInfo24x7, localFtsContact))
+            return '';
+        if (caseDetails.fts && !localFts)
+            return '#### Contact Support Update \n User disabled 24x7 contact support';
+        if (!caseDetails.fts && localFts)
+            return '#### Contact Support Update \n User enabled 24x7 contact support';
+        return '#### Contact Support Update \n User updated 24x7 contact information';
+    };
     const updateCaseFtsInfo = () => __awaiter(this, void 0, void 0, function* () {
         try {
+            const ftsUpdateComment = `${getFtsUpdateComment()} \n\n #### Description \n ${descriptionValue.trim()}`;
             yield updateCaseDetails(caseDispatch, caseDetails.caseNumber, {
                 fts: localFts,
                 contactInfo24x7: localFtsContact,
             });
+            yield postCommentRequest({
+                caseNumber: caseDetails.caseNumber,
+                commentBody: ftsUpdateComment === null || ftsUpdateComment === void 0 ? void 0 : ftsUpdateComment.trim(),
+                contentType: 'markdown',
+            });
             ToastNotification.addSuccessMessage(t(`Case has been successfully updated`));
         }
         catch (err) {
@@ -164,12 +183,17 @@ export default function UpdateSeverityModal(props) {
         }
     });
     const onSubmit = () => __awaiter(this, void 0, void 0, function* () {
+        setIsUpdateClickedToShowError(true);
+        if (isSubmitButtonDisabled) {
+            return;
+        }
         if (onlyFtsInfoChanged) {
             updateCaseFtsInfo();
             return;
         }
+        const ftsUpdateComment = getFtsUpdateComment();
         // Severity update successful comment body
-        const severityUpdateComment = t('#### Severity update \n Severity changed from {{oldSeverity}} to {{newSeverity}}\n\n #### Description \n{{description}}', {
+        const severityUpdateComment = t(`#### Severity update \n Severity changed from {{oldSeverity}} to {{newSeverity}}\n\n ${isEmpty(ftsUpdateComment) ? '' : ftsUpdateComment + '\n\n\n'} #### Description \n{{description}}`, {
             oldSeverity: caseDetails.caseSeverity,
             newSeverity: updatedCaseDetails['severity'],
             description: descriptionValue === null || descriptionValue === void 0 ? void 0 : descriptionValue.trim(),
@@ -228,6 +252,7 @@ export default function UpdateSeverityModal(props) {
         }
         finally {
             yield updateDiscussionStateComments(dispatchDiscussion, caseDetails.caseNumber, allDiscussions, sort, caseFeedbacksHydra.data, discussionFiltersListState);
+            setIsUpdateClickedToShowError(false);
         }
     });
     // To check if description is valid
@@ -265,10 +290,12 @@ export default function UpdateSeverityModal(props) {
         setUpdatedCaseDetails((pre) => (Object.assign(Object.assign({}, pre), { contactInfo24x7: e.target.value.trim() })));
     };
     // To disable submit button wrt above conditions
-    const isSubmitButtonDisabled = checkIsUpdateValid() && (onlyFtsInfoChanged || isTextAreaValid()) ? false : true;
+    const isSubmitButtonDisabled = checkIsUpdateValid() && isTextAreaValid() ? false : true;
     // Update severity modal buttons
     const modalActions = [
-        React.createElement(Button, { key: "submit", variant: "primary", onClick: onSubmit, isLoading: isCaseUpdating || isPostingComment, "data-tracking-id": "update-severity-submit", isDisabled: isSubmitButtonDisabled || isCaseUpdating || isPostingComment }, t('Update')),
+        React.createElement(Button, { key: "submit", variant: "primary", onClick: onSubmit, isLoading: isCaseUpdating || isPostingComment, "data-tracking-id": "update-severity-submit", isDisabled: !isUpdateClickedToShowError && checkIsUpdateValid()
+                ? false
+                : isSubmitButtonDisabled || isCaseUpdating || isPostingComment }, t('Update')),
         React.createElement(Button, { key: "back", variant: "link", onClick: onCancel, "data-tracking-id": "update-severity-cancel", isDisabled: isCaseUpdating || isPostingComment }, t('Cancel')),
     ];
     // To handle the severity change
@@ -277,10 +304,10 @@ export default function UpdateSeverityModal(props) {
             return;
         if (isSev1(option.value.name) && isFtsEditableOnEditPage(entitlementSla, option.value.name)) {
             setLocalFts(true);
-            setUpdatedCaseDetails((pre) => (Object.assign(Object.assign({}, pre), { severity: option.value.name, fts: true })));
+            setUpdatedCaseDetails((pre) => (Object.assign(Object.assign({}, pre), { severity: option.value.name, fts: !isIdea })));
         }
         else {
-            setUpdatedCaseDetails({ severity: option.value.name, fts: isSev1(option.value.name) });
+            setUpdatedCaseDetails({ severity: option.value.name, fts: false });
         }
         setCurrentSeverity(option.value.name);
         updateState(option.value.name);
@@ -356,10 +383,12 @@ export default function UpdateSeverityModal(props) {
                         React.createElement("label", { htmlFor: "date-input", className: "pf-v5-u-mt-md" },
                             React.createElement(Trans, null, "Describe update"),
                             React.createElement("span", { className: "form-required", "aria-hidden": "true" }, "*")),
-                        React.createElement(TextArea, { placeholder: t('How has the business impact changed? If you have increased severity, please explain why.'), isDisabled: (caseOverviewState.caseSeverityUpdating && isCaseUpdating) || isPostingComment, value: descriptionValue, onChange: (_event, value) => handleTextAreaChange(value), resizeOrientation: "vertical", "aria-label": "summary", isRequired: true }),
+                        React.createElement(TextArea, { placeholder: t('How has the business impact changed? If you have increased severity, please explain why.'), isDisabled: (caseOverviewState.caseSeverityUpdating && isCaseUpdating) ||
+                                isPostingComment ||
+                                !checkIsUpdateValid(), value: descriptionValue, onChange: (_event, value) => handleTextAreaChange(value), resizeOrientation: "vertical", "aria-label": "severity-update-descritpion", validated: isEmpty(descriptionValue) && isUpdateClickedToShowError ? 'error' : 'default', isRequired: true }),
                         React.createElement("div", { className: "pf-v5-u-mt-xs" },
                             React.createElement(Trans, null, "To view your comment, go to the Discussion tab."))),
-                    isFtsEditable && (React.createElement("div", { className: "pf-v5-u-mt-md pf-v5-u-mb-sm" },
+                    !isIdea && isFtsEditable && (React.createElement("div", { className: "pf-v5-u-mt-md pf-v5-u-mb-sm" },
                         React.createElement("div", null,
                             React.createElement("input", { type: "checkbox", id: "update-severity-fts", "data-tracking-id": "update-severity-fts", name: "update-severity-fts", checked: localFts, onChange: onFtsChange }),
                             React.createElement("label", { htmlFor: "update-severity-fts" },

package/lib/esm/reducers/CaseConstNTypes.d.ts

@@ -177,6 +177,7 @@ export interface ICaseState {
     isCreatingCase: boolean;
     caseCreationError: boolean;
     caseCreationErrorMessage: string | JSX.Element;
+    caseCreationErrorCode?: number | string;
     addNotifiedUserError: boolean;
     updateNotifiedUserError: boolean;
     updateNotifiedUserLoading: boolean;

package/lib/esm/reducers/CaseConstNTypes.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseConstNTypes.js

@@ -116,6 +116,7 @@ export const initialCaseState = {
     isCreatingCase: false,
     caseCreationError: false,
     caseCreationErrorMessage: '',
+    caseCreationErrorCode: '',
     notifiedUsers: [],
     contactIsPartner: false,
     hotfixRequested: false,

package/lib/esm/reducers/CaseReducer.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseReducer.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseReducer.ts"],"names":[],"mappings":"AAGA,OAAO,EAAE,YAAY,EAAE,MAAM,qDAAqD,CAAC;AACnF,OAAO,EAAE,YAAY,EAAE,iBAAiB,EAAE,WAAW,EAAE,aAAa,EAAE,MAAM,yCAAyC,CAAC;AAEtH,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,0BAA0B,EAA+B,MAAM,qCAAqC,CAAC;AAC9G,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0CAA0C,CAAC;AAE/E,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAWxD,OAAO,EAEH,uBAAuB,EAEvB,UAAU,EAEb,MAAM,mBAAmB,CAAC;AAS3B,OAAO,EAAE,0BAA0B,EAAiB,MAAM,yBAAyB,CAAC;AAEpF,eAAO,MAAM,WAAW,WAAY,UAAU,UAAU,GAAG,KAAG,UAgN7D,CAAC;AAGF,eAAO,MAAM,cAAc,aAAc,uBAAuB,aAAa,QAAQ,YAAY,CAAC,SAEjG,CAAC;AAEF,eAAO,MAAM,YAAY,aAAc,uBAAuB,aAAa,QAAQ,UAAU,CAAC,SAE7F,CAAC;AAEF,eAAO,MAAM,eAAe,aAAc,uBAAuB,gCAAgC,QAAQ,EAAE,SAK1G,CAAC;AAEF,eAAO,MAAM,UAAU,aACT,uBAAuB,0BACT,0BAA0B,eACrC,UAAU,eACV,YAAY,gBACX,OAAO,mBACJ,MAAM,GAAG,WAAW,2BACZ,MAAM,mBACd,OAAO,cACZ,OAAO,kBA8CtB,CAAC;AAEF;;;;GAIG;AACH,eAAO,MAAM,oCAAoC,aAAc,uBAAuB,qBAUrF,CAAC;AAEF;;;;GAIG;AACH,eAAO,MAAM,6BAA6B,aAAc,uBAAuB,eAAe,OAAO,SAOpG,CAAC;AAEF,eAAO,MAAM,wBAAwB,aAAoB,uBAAuB,cAAc,MAAM,kBAsBnG,CAAC;AAGF,eAAO,MAAM,0BAA0B,oBAClB,OAAO,YACd,uBAAuB,0BACT,0BAA0B,eACrC,YAAY,cACb,MAAM,eACL,UAAU,kBAK1B,CAAC;AAGF,eAAO,MAAM,cAAc,2BACC,0BAA0B,eACrC,YAAY,cACb,MAAM,kBAQrB,CAAC;AAIF,eAAO,MAAM,cAAc,aACb,uBAAuB,cACrB,MAAM,cACN,WAAW,kBAoB1B,CAAC;AAEF,eAAO,MAAM,sBAAsB,aACrB,uBAAuB,QAC3B,mBAAmB,EAAE,sBACP,iBAAiB,EAAE,SAO1C,CAAC;AAEF,eAAO,MAAM,mBAAmB,aAAoB,uBAAuB,WAAW,MAAM,eAAe,MAAM,kBAYhH,CAAC;AAEF,eAAO,MAAM,kBAAkB,aACjB,uBAAuB,cACrB,MAAM,eACL,QAAQ,UAAU,CAAC,kBAmBnC,CAAC;AAEF,eAAO,MAAM,mBAAmB,aAClB,uBAAuB,cACrB,MAAM,gBACJ,MAAM,EAAE,kBAoBzB,CAAC;AAEF,eAAO,MAAM,mBAAmB,aAClB,uBAAuB,cACrB,MAAM,cACN,QAAQ,EAAE,kBAmBzB,CAAC;AAEF,eAAO,MAAM,oBAAoB,aAAc,uBAAuB,SASrE,CAAC;AAEF,eAAO,MAAM,oBAAoB,aACnB,uBAAuB,iBAClB,MAAM,0DAEA,QAAQ,QAAQ,CAAC,kBA8CzC,CAAC;AAEF,eAAO,MAAM,YAAY,aACX,uBAAuB,SAC1B,QAAQ,WACN,MAAM,yBACQ,WAAW,4BACR,WAAW,2DAEV,MAAM,GAAG,SAAS,kBAmChD,CAAC;AA8BF,eAAO,MAAM,qBAAqB,aACpB,uBAAuB,sBACb,MAAM,8CAEZ,WAAW,6BACE,MAAM,GAAG,SAAS,kBAyBhD,CAAC;AAIF,eAAO,MAAM,qBAAqB,aACpB,uBAAuB,eACpB,YAAY,6BACE,MAAM,uBACZ,QAAQ,wBACR,QAAQ,QAAQ,CAAC,kBAyDzC,CAAC;AAmCF,eAAO,MAAM,gBAAgB,aACf,uBAAuB,cACrB,MAAM,8DAGH,QAAQ,YAAY,CAAC,kBAsGvC,CAAC;AAEF,eAAO,MAAM,iBAAiB,aAChB,uBAAuB,cACrB,MAAM,eACL,QAAQ,YAAY,CAAC,mBACjB,OAAO,mBAiB3B,CAAC;AAEF,eAAO,MAAM,oCAAoC,aACnC,uBAAuB,SAC1B,aAAa,EAAE,gBACR,MAAM,kBAmCvB,CAAC;AAEF,eAAO,MAAM,oCAAoC,aACnC,uBAAuB,yEAInB,MAAM,kBACJ,MAAM,kBAgFzB,CAAC;AAEF,eAAO,MAAM,yCAAyC,aACxC,uBAAuB,cACrB,OAAO,iBACJ,MAAM,SAMxB,CAAC;AAIF,eAAO,MAAM,yBAAyB,aACxB,uBAAuB,iBAClB,MAAM,eACR,MAAM,sBACC,QAAQ,kBA6B/B,CAAC;AAEF,wBAAsB,2BAA2B,CAAC,QAAQ,EAAE,uBAAuB,EAAE,UAAU,EAAE,MAAM,iBAmBtG;AAGD,wBAAgB,oBAAoB,CAChC,QAAQ,EAAE,uBAAuB,EACjC,KAAK,EAAE,MAAM,EACb,gBAAgB,EAAE,mBAAmB,CAAC,OAAO,CAAC,0BAA0B,EAAE,CAAC,CAAC,EAC5E,QAAQ,EAAE,CAAC,KAAK,EAAE,MAAM,KAAK,0BAA0B,EAAE,QAO5D;AAED,wBAAsB,kBAAkB,CAAC,QAAQ,EAAE,uBAAuB,EAAE,OAAO,EAAE,MAAM,iBAiB1F;AAED,eAAO,MAAM,kBAAkB,aAAc,uBAAuB,QAAQ,OAAO,SAKlF,CAAC"}

package/lib/esm/reducers/CaseReducer.js

@@ -63,7 +63,7 @@ export const caseReducer = (pState, action) => {
             return Object.assign(Object.assign({}, pState), { caseNoOfCreatedCase: action.payload.caseNoOfCreatedCase });
         }
         case CaseReducerConstants.setCaseCreationError: {
-            return Object.assign(Object.assign({}, pState), { isCreatingCase: false, caseCreationError: true, caseCreationErrorMessage: action.payload.caseCreationErrorMessage });
+            return Object.assign(Object.assign({}, pState), { isCreatingCase: false, caseCreationError: true, caseCreationErrorMessage: action.payload.caseCreationErrorMessage, caseCreationErrorCode: action.payload.caseCreationErrorCode });
         }
         // Recommendation docs track
         case CaseReducerConstants.setCaseRecommendations: {
@@ -180,12 +180,13 @@ export const submitCase = (dispatch, sessionRestoreDispatch, caseDetails, sessio
         dispatch({ type: CaseReducerConstants.caseCreated, payload: { caseNoOfCreatedCase: caseNumber } });
     }
     catch (error) {
+        const errorCode = parseInt((error === null || error === void 0 ? void 0 : error.code) || (error === null || error === void 0 ? void 0 : error.status)) || '';
         const errorMessage = formattedApiErrorMessage(error, { '500': { message: errorMessage500 } });
         // Set `caseCreationError` as true if there is HTTP 500 error
         updateCaseCreationErrorStatusOnError(dispatch, error);
         dispatch({
             type: CaseReducerConstants.setCaseCreationError,
-            payload: { caseCreationErrorMessage: errorMessage },
+            payload: { caseCreationErrorMessage: errorMessage, caseCreationErrorCode: errorCode },
         });
         !isResubmit &&
             (yield updateSession(sessionRestoreDispatch, sessionItem.session.id, sessionItem.sessionDetails, Object.assign(Object.assign({}, sessionItem.session), { caseCreationError: true })));

package/lib/esm/reducers/RouteConstNTypes.d.ts

@@ -7,6 +7,7 @@ export interface IRouteQueryParams {
     seSessionId?: string;
     source?: string;
     reranking?: string;
+    caseCreationErrorCode?: string | number;
     summary?: string;
 }
 export interface ISectionConfiguration extends WizardStep {

package/lib/esm/reducers/RouteConstNTypes.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"RouteConstNTypes.d.ts","sourceRoot":"","sources":["../../../src/reducers/RouteConstNTypes.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,UAAU,EAAE,MAAM,mCAAmC,CAAC;AAE/D,MAAM,WAAW,iBAAiB;IAC9B,OAAO,CAAC,EAAE,MAAM,CAAC;IACjB,OAAO,CAAC,EAAE,MAAM,CAAC;IACjB,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,WAAW,CAAC,EAAE,MAAM,CAAC;IACrB,MAAM,CAAC,EAAE,MAAM,CAAC;IAChB,SAAS,CAAC,EAAE,MAAM,CAAC;IACnB,qBAAqB,CAAC,EAAE,MAAM,GAAG,MAAM,CAAC;IAIxC,OAAO,CAAC,EAAE,MAAM,CAAC;CACpB;AAED,MAAM,WAAW,qBAAsB,SAAQ,UAAU;IACrD,EAAE,EAAE,MAAM,GAAG,MAAM,CAAC;IACpB,QAAQ,EAAE,MAAM,CAAC;IAGjB,eAAe,EAAE,MAAM,CAAC;IACxB,KAAK,EAAE,MAAM,CAAC;IACd,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,cAAc,CAAC,EAAE,OAAO,CAAC;IACzB,aAAa,CAAC,EAAE,OAAO,CAAC;IACxB,cAAc,CAAC,EAAE,OAAO,CAAC;CAC5B;AAED,MAAM,WAAW,sBAAsB;IACnC,CAAC,GAAG,EAAE,MAAM,GAAG,OAAO,CAAC,qBAAqB,CAAC,CAAC;CACjD;AAED,MAAM,WAAW,eAAe;CAAG;AACnC,oBAAY,gBAAgB;IACxB,WAAW,gBAAgB;IAC3B,SAAS,cAAc;IACvB,YAAY,iBAAiB;IAC7B,aAAa,kBAAkB;IAC/B,aAAa,kBAAkB;IAC/B,UAAU,eAAe;IACzB,MAAM,WAAW;IACjB,WAAW,gBAAgB;IAC3B,KAAK,UAAU;CAClB;AAKD,eAAO,MAAM,4BAA4B,EAAE,gBAAgB,EAI1D,CAAC;AAEF,eAAO,MAAM,gCAAgC,EAAE,gBAAgB,EAK9D,CAAC;AAEF,eAAO,MAAM,iCAAiC,oBAQ7C,CAAC;AAEF,eAAO,MAAM,gCAAgC,oBAQ5C,CAAC;AAEF,eAAO,MAAM,4BAA4B,oBAQxC,CAAC;AAGF,eAAO,MAAM,0BAA0B,oBAAiC,CAAC;AAEzE,eAAO,MAAM,mCAAmC,oBAA+D,CAAC;AAEhH,eAAO,MAAM,kCAAkC,oBAO9C,CAAC;AAEF,eAAO,MAAM,+BAA+B,oBAM3C,CAAC;AAEF,eAAO,MAAM,sCAAsC,oBAAyD,CAAC;AAE7G,eAAO,MAAM,qCAAqC,oBAAgE,CAAC;AAEnH,eAAO,MAAM,6BAA6B,oBAAiC,CAAC;AAE5E,eAAO,MAAM,wBAAwB,EAAE,gBAAgB,EAKtD,CAAC;AAEF,eAAO,MAAM,8BAA8B,oBAA+B,CAAC"}

package/lib/esm/scss/_main.scss

@@ -968,7 +968,3 @@ svg.pf-v5-u-ml-xs.icon-size {
         --pf-v5-c-button--PaddingLeft: var(--pf-v5-global--spacer--xs);
     }
 }
-
-.small-font-warning-line-height {
-    line-height: 1rem;
-}

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@rh-support/troubleshoot",
-    "version": "2.2.102",
+    "version": "2.2.104",
     "publishConfig": {
         "access": "public",
         "registry": "https://registry.npmjs.org"
@@ -131,5 +131,5 @@
         "defaults and supports es6-module",
         "maintained node versions"
     ],
-    "gitHead": "d579286a00d09356cd07729b5750176ad8e3c090"
+    "gitHead": "34c73257909928297e8d704b29b9229a6fe8f21d"
 }