@rh-support/troubleshoot 2.1.15 → 2.1.17

package/lib/esm/components/CaseEditView/CaseDetailsAside.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseDetailsAside.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsAside.tsx"],"names":[],"mappings":"AA8BA,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,eA6V7C"}
+{"version":3,"file":"CaseDetailsAside.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsAside.tsx"],"names":[],"mappings":"AA8BA,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,eAiW7C"}

package/lib/esm/components/CaseEditView/CaseDetailsAside.js

@@ -33,7 +33,7 @@ import { ESSRemoteSession, RemoteSessionAgreement } from './RequestRemoteSession
 export function CaseDetailsAside(props) {
     var _a, _b;
     const { t } = useTranslation();
-    const { severity, status, isFetchingCaseDetails, isFetchingCaseDetailsError, acceptedRemoteSessionTerms, screenSessionRequested, product, remoteSessionTermsAcked, } = useCaseSelector((state) => ({
+    const { severity, status, isFetchingCaseDetails, isFetchingCaseDetailsError, acceptedRemoteSessionTerms, screenSessionRequested, product, } = useCaseSelector((state) => ({
         severity: state.caseDetails.severity,
         status: state.caseDetails.status,
         isFetchingCaseDetails: state.isFetchingCaseDetails,
@@ -41,7 +41,6 @@ export function CaseDetailsAside(props) {
         acceptedRemoteSessionTerms: state.caseDetails.remoteSessionTermsAcked,
         screenSessionRequested: state.caseDetails.screenSessionRequested,
         product: state.caseDetails.product,
-        remoteSessionTermsAcked: state.caseDetails.remoteSessionTermsAcked,
     }), isEqual);
     const selectedProduct = product;
     const { caseDetailsPageState: { caseEscalations }, } = useCaseDetailsPageStateContext();
@@ -205,10 +204,12 @@ export function CaseDetailsAside(props) {
                         React.createElement(Checkbox, { label: t('Set to default'), isChecked: isDefaultBoxChecked, onChange: onDefaultCheckboxChange, id: "set-default-view-checkbox", name: "default-view-checkbox", isDisabled: isDefaultBoxChecked, className: 'defaultViewCheckbox' })))),
                 React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading top solutions') } },
                     React.createElement(CaseSolutions, { caseNumber: caseNumber, ref: topSolutionsRef, isSecureSupportAccount: isSecureSupportAccount })),
-                !caseEscalations.isFetching && canViewACESection && (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading customer escalation') } },
+                !caseEscalations.isFetching && canViewACESection && (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading customer escalation section') } },
                     React.createElement(ActiveCustomerEscalation, { caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef }))),
-                isExternal &&
-                    (isESSCustomer ? (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading requesting remote session') } },
-                        React.createElement(ESSRemoteSession, { screenSessionRequested: screenSessionRequested, caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef, readOnly: canReadCase, remoteSessionTermsAcked: remoteSessionTermsAcked }))) : (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading remote session agreement') } },
-                        React.createElement(RemoteSessionAgreement, { caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef, acceptedRemoteSessionTerms: acceptedRemoteSessionTerms, readOnly: canReadCase }))))))));
+                isExternal && isESSCustomer && (React.createElement(ErrorBoundary, { errorMsgInfo: {
+                        message: t('There was an error loading requesting remote session section'),
+                    } },
+                    React.createElement(ESSRemoteSession, { screenSessionRequested: screenSessionRequested, remoteSessionTermsAcked: acceptedRemoteSessionTerms, caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef, readOnly: canReadCase }))),
+                isExternal && !isESSCustomer && (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading remote session agreement section') } },
+                    React.createElement(RemoteSessionAgreement, { caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef, acceptedRemoteSessionTerms: acceptedRemoteSessionTerms, readOnly: canReadCase })))))));
 }

package/lib/esm/components/CaseEditView/RequestRemoteSession/ESSRemoteSession.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ESSRemoteSession.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/ESSRemoteSession.tsx"],"names":[],"mappings":"AAGA,OAAO,KAAmD,MAAM,OAAO,CAAC;AAOxE,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,OAAO,CAAC;IAClB,sBAAsB,EAAE,OAAO,CAAC;IAChC,uBAAuB,CAAC,EAAE,OAAO,CAAC;CACrC;AAED,eAAO,MAAM,gBAAgB,+EA0G3B,CAAC"}
+{"version":3,"file":"ESSRemoteSession.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/ESSRemoteSession.tsx"],"names":[],"mappings":"AAGA,OAAO,KAAmD,MAAM,OAAO,CAAC;AAOxE,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,OAAO,CAAC;IAClB,sBAAsB,EAAE,OAAO,CAAC;IAChC,uBAAuB,CAAC,EAAE,OAAO,CAAC;CACrC;AAED,eAAO,MAAM,gBAAgB,+EAmH3B,CAAC"}

package/lib/esm/components/CaseEditView/RequestRemoteSession/ESSRemoteSession.js

@@ -5,7 +5,7 @@ import React, { forwardRef, useContext, useRef, useState } from 'react';
 import { useTranslation } from 'react-i18next';
 import { TnC } from '../../../constants/tncConstants';
 import { ESSRemoteSessionModal } from './ESSRemoteSessionModal';
-import { NewEssRSAModal } from './NewEssRSAModal';
+import { NewEssTermsModal } from './NewEssTermsModal';
 export const ESSRemoteSession = forwardRef((props, ref) => {
     const tooltipRef = useRef();
     const { t } = useTranslation();
@@ -13,12 +13,20 @@ export const ESSRemoteSession = forwardRef((props, ref) => {
     const { caseNumber, caseStatus, screenSessionRequested, readOnly, remoteSessionTermsAcked } = props;
     const { globalMetadataState: { loggedInUser, loggedInUserRights }, } = useContext(GlobalMetadataStateContext);
     const [openESSRemoteSessionModal, setOpenESSRemoteSessionModal] = useState(false);
+    const [openNewESSRemoteSessionModal, setOpenNewESSRemoteSessionModal] = useState(false);
     // To toggle ESS RS Modal
     const toggleESSRemoteSessionModal = () => {
         if (canEditCase.alert())
             return;
         setOpenESSRemoteSessionModal((openESSRemoteSessionModal) => !openESSRemoteSessionModal);
     };
+    // To toggle New ESS RS Modal
+    const toggleNewESSRemoteSessionModal = () => {
+        if (canEditCase.alert())
+            return;
+        setOpenNewESSRemoteSessionModal((openNewESSRemoteSessionModal) => !openNewESSRemoteSessionModal);
+    };
+    const termsAcked = remoteSessionTermsAcked && !screenSessionRequested;
     // ESS RS Aside Section Body
     const ESSRemoteSessionSectionBody = (React.createElement("div", { className: "card card-white card-support escalations", ref: ref },
         React.createElement("h3", { className: "card-heading pf-u-display-flex pf-u-justify-content-space-between" },
@@ -33,8 +41,8 @@ export const ESSRemoteSession = forwardRef((props, ref) => {
                 React.createElement("li", null, t('Agreed upon by both Red Hat and you, the end user'))),
             React.createElement("p", { className: "rrs-light-grey-text" }, t('Red Hat will add a comment to your case to schedule your remote session.')),
             screenSessionRequested && (React.createElement(Tooltip, { content: t('Remote session agreement has already been accepted.'), reference: tooltipRef, "aria-live": 'polite' })),
-            React.createElement(Button, { "aria-label": screenSessionRequested ? t('Remote session requested') : t('Request remote session'), variant: screenSessionRequested ? 'primary' : 'secondary', onClick: toggleESSRemoteSessionModal, "data-tracking-id": "accept-remote-session-agreement-trigger", isAriaDisabled: screenSessionRequested, ref: tooltipRef, isDisabled: screenSessionRequested }, screenSessionRequested ? t('Remote session requested') : t('Request remote session')))));
+            React.createElement(Button, { "aria-label": screenSessionRequested ? t('Remote session requested') : t('Request remote session'), variant: screenSessionRequested ? 'primary' : 'secondary', onClick: termsAcked ? toggleESSRemoteSessionModal : toggleNewESSRemoteSessionModal, "data-tracking-id": "accept-remote-session-agreement-trigger", isAriaDisabled: screenSessionRequested, ref: tooltipRef, isDisabled: screenSessionRequested }, screenSessionRequested ? t('Remote session requested') : t('Request remote session')))));
     return (React.createElement(React.Fragment, null,
         ESSRemoteSessionSectionBody,
-        remoteSessionTermsAcked ? (React.createElement(ESSRemoteSessionModal, { caseNumber: caseNumber, caseStatus: caseStatus, screenSessionRequested: screenSessionRequested, show: openESSRemoteSessionModal, onClose: toggleESSRemoteSessionModal, loggedInUser: loggedInUser.data.ssoUsername === undefined ? '' : loggedInUser.data.ssoUsername, loggedInUserRights: loggedInUserRights, readOnly: readOnly })) : (React.createElement(NewEssRSAModal, { caseNumber: caseNumber, caseStatus: caseStatus, show: openESSRemoteSessionModal, onClose: toggleESSRemoteSessionModal, siteCode: TnC.REMOTE_RIDER_SITE_CODE, eventCode: TnC.REMOTER_RIDER_EVENT_CODE, loggedInUser: loggedInUser.data.ssoUsername === undefined ? '' : loggedInUser.data.ssoUsername, loggedInUserRights: loggedInUserRights, readOnly: readOnly }))));
+        remoteSessionTermsAcked && !screenSessionRequested ? (React.createElement(ESSRemoteSessionModal, { caseNumber: caseNumber, caseStatus: caseStatus, screenSessionRequested: screenSessionRequested, show: openESSRemoteSessionModal, onClose: toggleESSRemoteSessionModal, loggedInUser: loggedInUser.data.ssoUsername === undefined ? '' : loggedInUser.data.ssoUsername, loggedInUserRights: loggedInUserRights, readOnly: readOnly })) : (React.createElement(NewEssTermsModal, { caseNumber: caseNumber, caseStatus: caseStatus, show: openNewESSRemoteSessionModal, onClose: toggleNewESSRemoteSessionModal, siteCode: TnC.REMOTE_RIDER_SITE_CODE, eventCode: TnC.REMOTER_RIDER_EVENT_CODE, loggedInUser: loggedInUser.data.ssoUsername === undefined ? '' : loggedInUser.data.ssoUsername, loggedInUserRights: loggedInUserRights, readOnly: readOnly }))));
 });

package/lib/esm/components/CaseEditView/RequestRemoteSession/ESSRemoteSessionModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ESSRemoteSessionModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/ESSRemoteSessionModal.tsx"],"names":[],"mappings":"AAIA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAiBxD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;IAClB,sBAAsB,EAAE,OAAO,CAAC;CACnC;AAED,wBAAgB,qBAAqB,CAAC,KAAK,EAAE,MAAM,eAgKlD"}
+{"version":3,"file":"ESSRemoteSessionModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/ESSRemoteSessionModal.tsx"],"names":[],"mappings":"AAIA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAiBxD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;IAClB,sBAAsB,EAAE,OAAO,CAAC;CACnC;AAED,wBAAgB,qBAAqB,CAAC,KAAK,EAAE,MAAM,eAoKlD"}

package/lib/esm/components/CaseEditView/RequestRemoteSession/ESSRemoteSessionModal.js

@@ -17,7 +17,7 @@ import { useCaseDispatch } from '../../../context/CaseContext';
 import { useCaseDetailsPageStateContext } from '../../../context/CaseDetailsPageContext';
 import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../../context/CaseDiscussionTabContext';
 import { updateDiscussionStateComments } from '../../../reducers/CaseDiscussionTabReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, setCaseDetails, setRemoteRiderFlag, } from '../../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, setCaseDetails, updateCaseDetails, } from '../../../reducers/CaseReducer';
 export function ESSRemoteSessionModal(props) {
     const { t } = useTranslation();
     const caseDispatch = useCaseDispatch();
@@ -36,10 +36,10 @@ export function ESSRemoteSessionModal(props) {
     const submitESSRemoteSessionRequest = () => __awaiter(this, void 0, void 0, function* () {
         const requestComment = t('Submitted a remote session request.');
         try {
+            updateCaseDetails(caseDispatch, props.caseNumber, { screenSessionRequested: true });
             setCaseDetails(caseDispatch, {
                 screenSessionRequested: true,
             });
-            setRemoteRiderFlag(caseDispatch, true);
             try {
                 yield postCommentRequest({
                     caseNumber: props.caseNumber,
@@ -65,11 +65,14 @@ export function ESSRemoteSessionModal(props) {
             else {
                 ToastNotification.addDangerMessage(t('Could not submit a request for remote session'), t('Please try again.'));
             }
+            setCaseDetails(caseDispatch, {
+                screenSessionRequested: false,
+            });
             setAgreeLoading(false);
             props.onClose();
         }
     });
-    // To check if terms acked and if not disable submit button
+    // To handle submit
     const onSubmit = () => {
         setAgreeLoading(true);
         submitESSRemoteSessionRequest();
@@ -78,11 +81,11 @@ export function ESSRemoteSessionModal(props) {
     const isAgreeLoading = agreeLoading || isPostingComment;
     // ESS RS Modal Actions
     const modalActions = [
-        React.createElement(Button, { "aria-label": t('Request remote session'), variant: ButtonVariant.primary, onClick: onSubmit, "data-tracking-id": "ess-request-remote-session", isLoading: isAgreeLoading }, t('Request remote session')),
+        React.createElement(Button, { key: "submit", "aria-label": t('Request remote session'), variant: ButtonVariant.primary, onClick: onSubmit, "data-tracking-id": "ess-request-remote-session", isLoading: isAgreeLoading }, t('Request remote session')),
         React.createElement(Button, { key: "cancel", variant: "link", onClick: props.onClose }, t('Cancel')),
     ];
     const acceptedModalActions = [
-        React.createElement(Button, { key: "cancel", variant: "link", onClick: props.onClose },
+        React.createElement(Button, { key: "cancel", variant: ButtonVariant.primary, onClick: props.onClose },
             React.createElement(Trans, null, "Close")),
     ];
     // Body of ESS Modal
@@ -98,7 +101,7 @@ export function ESSRemoteSessionModal(props) {
     };
     const essModalHeader = props.screenSessionRequested ? (React.createElement(React.Fragment, null,
         React.createElement(Title, { className: "pf-u-mb-xs", id: "modal-custom-header-label", headingLevel: "h1", size: TitleSizes['2xl'] },
-            React.createElement(CheckCircleIcon, { size: "lg" }),
+            React.createElement(CheckCircleIcon, { color: "#3E8635", size: "lg", className: "pf-u-mr-md" }),
             t('Remote session has been requested')))) : (React.createElement(React.Fragment, null,
         React.createElement(Title, { className: "pf-u-mb-xs", id: "modal-custom-header-label", headingLevel: "h1", size: TitleSizes['2xl'] }, t('Request a remote session?'))));
     return (React.createElement(Modal, { variant: ModalVariant.small, id: "remote-session-agreement-modal", "aria-label": props.screenSessionRequested ? t('Remote session has been requested') : t('Request a remote session?'), header: essModalHeader, isOpen: props.show, onClose: onCancel, actions: props.screenSessionRequested ? acceptedModalActions : modalActions }, props.screenSessionRequested ? RequestedESSRemoteSessionModalBody() : ESSRemoteSessionModalBody()));

package/lib/esm/components/CaseEditView/RequestRemoteSession/{NewEssRSAModal.d.ts → NewEssTermsModal.d.ts}

@@ -12,6 +12,6 @@ interface IProps {
     loggedInUserRights: IApiResponseDetails<UserAuth>;
     readOnly: boolean;
 }
-export declare function NewEssRSAModal(props: IProps): JSX.Element;
+export declare function NewEssTermsModal(props: IProps): JSX.Element;
 export {};
-//# sourceMappingURL=NewEssRSAModal.d.ts.map
+//# sourceMappingURL=NewEssTermsModal.d.ts.map

package/lib/esm/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"NewEssTermsModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/NewEssTermsModal.tsx"],"names":[],"mappings":"AAMA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAaxD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AAiBD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,eA8P7C"}

package/lib/esm/components/CaseEditView/RequestRemoteSession/{NewEssRSAModal.js → NewEssTermsModal.js}

@@ -18,7 +18,7 @@ import { useCaseDispatch } from '../../../context/CaseContext';
 import { useCaseDetailsPageStateContext } from '../../../context/CaseDetailsPageContext';
 import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../../context/CaseDiscussionTabContext';
 import { updateDiscussionStateComments } from '../../../reducers/CaseDiscussionTabReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, setRemoteRiderFlag, updateCaseDetails, } from '../../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, updateCaseDetails } from '../../../reducers/CaseReducer';
 const getLocaleNameFromLocalCode = (localeCode) => {
     if ('Intl' in window && 'DisplayNames' in Intl) {
         try {
@@ -34,7 +34,7 @@ const getLocaleNameFromLocalCode = (localeCode) => {
     }
     return localeCode;
 };
-export function NewEssRSAModal(props) {
+export function NewEssTermsModal(props) {
     const { t } = useTranslation();
     const [isTermsChecked, setIsTermsChecked] = useState(false);
     const { request } = useFetch(publicApi.terms.getRequiredTerms);
@@ -92,7 +92,6 @@ export function NewEssRSAModal(props) {
             yield updateCaseDetails(caseDispatch, props.caseNumber, { remoteSessionTermsAcked: true });
             try {
                 yield updateCaseDetails(caseDispatch, props.caseNumber, { screenSessionRequested: true });
-                setRemoteRiderFlag(caseDispatch, true);
                 try {
                     yield postCommentRequest({
                         caseNumber: props.caseNumber,
@@ -102,7 +101,8 @@ export function NewEssRSAModal(props) {
                     updateDiscussionStateComments(dispatchDiscussion, props.caseNumber, allDiscussions, sort, caseFeedbacksHydra.data, discussionFiltersListState);
                     checkForCaseStatusToggleOnAttachOrComment(caseDispatch, props.loggedInUserRights.data.isInternal(), props.caseStatus);
                     setAgreeLoading(false);
-                    ToastNotification.addSuccessMessage(t('Remote Access Rider agreement has been accepted'), t('This action does not initiate a remote session. Please make a case comment if you would like to submit a request.'));
+                    props.onClose();
+                    ToastNotification.addSuccessMessage(t('Remote session has been requested successfully'), t('Red Hat will add a comment to your case to schedule your remote session.'));
                 }
                 catch (e) {
                     ToastNotification.addWarningMessage(t('Could not submit a comment'), t('Rest assured, we have noted you have accepted the agreement'));
@@ -129,7 +129,7 @@ export function NewEssRSAModal(props) {
             props.onClose();
         }
     });
-    // To check if terms acked and if not disable submit button
+    // To handle submit
     const onSubmit = () => {
         setAgreeLoading(true);
         submitRemoteSessionAgreement(selectedTranslation.termsPdfId);
@@ -149,7 +149,7 @@ export function NewEssRSAModal(props) {
     const isAgreeLoading = agreeLoading || isPostingComment;
     // ESS RSA Modal Actions
     const modalActions = [
-        React.createElement(Button, { "aria-label": t('I agree'), variant: ButtonVariant.primary, onClick: onSubmit, "data-tracking-id": "remote-session-agreement-check", isLoading: isAgreeLoading, isDisabled: !isTermsChecked || isAgreeLoading }, t('I agree')),
+        React.createElement(Button, { key: "submit", "aria-label": t('I agree'), variant: ButtonVariant.primary, onClick: onSubmit, "data-tracking-id": "remote-session-agreement-check", isLoading: isAgreeLoading, isDisabled: !isTermsChecked || isAgreeLoading }, t('I agree')),
     ];
     // Body of ESS RSA Modal
     const EssRSAModalBody = () => {

package/lib/esm/components/CaseEditView/RequestRemoteSession/RemoteSessionAgreementModal.js

@@ -121,7 +121,7 @@ export function RemoteSessionAgreementModal(props) {
             props.onClose();
         }
     });
-    // To check if terms acked and if not disable submit button
+    // To handle submit
     const onSubmit = () => {
         setAgreeLoading(true);
         submitRemoteSessionAgreement(selectedTranslation.termsPdfId);

package/lib/esm/components/CaseManagement/ESSRemoteSessionCheckBox.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ESSRemoteSessionCheckBox.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/ESSRemoteSessionCheckBox.tsx"],"names":[],"mappings":"AAQA,QAAA,MAAM,qBAAqB,mBAmD1B,CAAC;AAEF,eAAe,qBAAqB,CAAC"}
+{"version":3,"file":"ESSRemoteSessionCheckBox.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/ESSRemoteSessionCheckBox.tsx"],"names":[],"mappings":"AA8BA,QAAA,MAAM,qBAAqB,mBAyO1B,CAAC;AAEF,eAAe,qBAAqB,CAAC"}

package/lib/esm/components/CaseManagement/ESSRemoteSessionCheckBox.js

@@ -1,41 +1,167 @@
-import { Checkbox } from '@patternfly/react-core';
+var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, generator) {
+    function adopt(value) { return value instanceof P ? value : new P(function (resolve) { resolve(value); }); }
+    return new (P || (P = Promise))(function (resolve, reject) {
+        function fulfilled(value) { try { step(generator.next(value)); } catch (e) { reject(e); } }
+        function rejected(value) { try { step(generator["throw"](value)); } catch (e) { reject(e); } }
+        function step(result) { result.done ? resolve(result.value) : adopt(result.value).then(fulfilled, rejected); }
+        step((generator = generator.apply(thisArg, _arguments || [])).next());
+    });
+};
+import { publicApi } from '@cee-eng/hydrajs';
+import { Button, ButtonVariant, Checkbox, Modal, Select, SelectOption } from '@patternfly/react-core';
+import DownloadIcon from '@patternfly/react-icons/dist/esm/icons/download-icon';
+import ExternalLinkAltIcon from '@patternfly/react-icons/dist/js/icons/external-link-alt-icon';
+import { useFetch } from '@rh-support/components';
+import { GlobalMetadataStateContext } from '@rh-support/react-context';
 import isEqual from 'lodash/isEmpty';
-import React, { useState } from 'react';
+import React, { useContext, useEffect, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
+import { TnC } from '../../constants/tncConstants';
 import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
-import { setCaseDetails, updateCaseDetails } from '../../reducers/CaseReducer';
+import { setCaseDetails } from '../../reducers/CaseReducer';
+const getLocaleNameFromLocalCode = (localeCode) => {
+    if ('Intl' in window && 'DisplayNames' in Intl) {
+        try {
+            const [lang, locale] = localeCode.includes('_') ? localeCode.split('_') : localeCode.split('-');
+            // https://github.com/microsoft/TypeScript/issues/41338
+            const langName = new Intl.DisplayNames([lang], { type: 'language' });
+            const regionNamesInLang = new Intl.DisplayNames([lang], { type: 'region' });
+            return `${regionNamesInLang.of(locale)} (${langName.of(lang)})`;
+        }
+        catch (e) {
+            return localeCode;
+        }
+    }
+    return localeCode;
+};
 const ESSRemoteSessionCheck = () => {
     const { t } = useTranslation();
-    const { caseNumber, isCaseUpdating } = useCaseSelector((state) => ({
+    const { request } = useFetch(publicApi.terms.getRequiredTerms);
+    const [selectedTranslation, setSelectedTranslation] = useState({
+        id: '5001',
+        isDefault: false,
+        localeCode: 'en_US',
+        pdfDownloadUrl: '/wapps/tnc/viewterms/7275e6f5-5f32-4d9c-aeaf-c796b56817fd',
+        termsPdfId: '7275e6f5-5f32-4d9c-aeaf-c796b56817fd',
+        translatedDescription: 'Your acceptance of this Remote Access Rider is required when you request Red Hat’s support team to remotely access your network or systems. Remote access to your network or systems is not a standard Red Hat problem resolution process. Before Red Hat logs onto your systems to analyze your support issue, Red Hat needs your approval and authorization for such remote access.',
+        translatedInstructions: 'Please read and accept the Remote Access Rider terms below to allow Red Hat to access your network or systems.',
+        translatedTermsName: 'Remote Access Rider',
+    });
+    const [allTranslations, setAllTranslations] = useState({});
+    const [agreeLoading, setAgreeLoading] = useState(false);
+    const [isLangSelectorDropdownOpen, setisLangSelectorDropdownOpen] = useState(false);
+    const [isTermsChecked, setIsTermsChecked] = useState(false);
+    const [isRSAModalOpen, setIsRSAModalOpen] = useState(false);
+    const { isCaseUpdating, screenSessionRequested } = useCaseSelector((state) => ({
         caseNumber: state.caseDetails.caseNumber,
-        status: state.caseDetails.status,
         isCaseUpdating: state.isCaseUpdating,
+        screenSessionRequested: state.caseDetails.screenSessionRequested,
     }), isEqual);
     const caseDispatch = useCaseDispatch();
-    const [remoteSessionChecked, setRemoteSessionChecked] = useState(false);
-    const handleEssRemoteSessionChange = (checked) => {
-        remoteSessionChecked &&
-            setCaseDetails(caseDispatch, {
-                screenSessionRequested: checked,
-            });
-        try {
-            updateCaseDetails(caseDispatch, caseNumber, { screenSessionRequested: checked });
-        }
-        catch (e) {
-            setCaseDetails(caseDispatch, {
-                screenSessionRequested: false,
-            });
-            updateCaseDetails(caseDispatch, caseNumber, { screenSessionRequested: false });
-        }
+    const [remoteSessionChecked, setRemoteSessionChecked] = useState(screenSessionRequested);
+    const { globalMetadataState: { loggedInUser, loggedInUsersAccount }, } = useContext(GlobalMetadataStateContext);
+    const siteCode = TnC.REMOTE_RIDER_SITE_CODE;
+    const eventCode = TnC.REMOTER_RIDER_EVENT_CODE;
+    const user = loggedInUser.data.ssoUsername === undefined ? '' : loggedInUser.data.ssoUsername;
+    useEffect(() => {
+        const fetchTerms = () => __awaiter(void 0, void 0, void 0, function* () {
+            try {
+                const response = yield request(siteCode, eventCode, user);
+                let defaultTranslation = response[0].translations[0];
+                const translationLangInfoMap = response[0].translations.reduce((allTranslationsmap, translation) => {
+                    if (translation.isDefault) {
+                        defaultTranslation = translation;
+                    }
+                    allTranslationsmap[translation['localeCode']] = translation;
+                    return allTranslationsmap;
+                }, {});
+                setSelectedTranslation(defaultTranslation);
+                setAllTranslations(translationLangInfoMap);
+            }
+            catch (e) {
+                console.log(e);
+            }
+        });
+        fetchTerms();
+        // eslint-disable-next-line react-hooks/exhaustive-deps
+    }, []);
+    const handleCheckBoxChange = (checked) => {
+        setRemoteSessionChecked(checked);
+        setCaseDetails(caseDispatch, {
+            screenSessionRequested: checked,
+        });
     };
-    const handleChange = (checked) => {
+    const handleTermsCheckBoxChange = (checked) => {
         setRemoteSessionChecked(checked);
-        handleEssRemoteSessionChange(checked);
+        setIsRSAModalOpen(checked);
+    };
+    // To handle RSA submit
+    const submitRemoteSessionAgreement = () => {
+        setAgreeLoading(true);
+        setRemoteSessionChecked(isTermsChecked);
+        setCaseDetails(caseDispatch, {
+            remoteSessionTermsAcked: isTermsChecked,
+            screenSessionRequested: isTermsChecked,
+        });
+        setAgreeLoading(false);
+        setIsRSAModalOpen(false);
+    };
+    // Handle terms checkbox
+    const onCheckBoxChange = (value) => {
+        setIsTermsChecked(value);
+    };
+    // Handle language change
+    const onLangChange = (event, lang) => {
+        setSelectedTranslation(allTranslations[lang]);
+        setisLangSelectorDropdownOpen(false);
+    };
+    // To handle dropdown toggle
+    const onDropdownToggle = (toggle) => setisLangSelectorDropdownOpen(toggle);
+    // To handle modal cancel and close
+    const onCancel = () => {
+        setIsRSAModalOpen(false);
+        setCaseDetails(caseDispatch, {
+            remoteSessionTermsAcked: false,
+            screenSessionRequested: false,
+        });
+        setRemoteSessionChecked(false);
+        setAgreeLoading(false);
     };
-    return (React.createElement(Checkbox, { id: "case-management-remote-session", label: React.createElement(React.Fragment, null,
-            React.createElement(Trans, null, "I want a"),
-            ' ',
-            React.createElement("a", { href: "https://access.redhat.com/articles/3566571", target: "_blank", rel: "noopener noreferrer" },
-                React.createElement(Trans, null, "remote session"))), description: t('Red Hat will add a comment to your case to schedule your remote session.'), "data-tracking-id": "case-management-remote-session-check", isChecked: remoteSessionChecked, onChange: handleChange, isDisabled: isCaseUpdating }));
+    const modalActions = [
+        React.createElement(Button, { key: "submit", "aria-label": t('I agree'), variant: ButtonVariant.primary, onClick: submitRemoteSessionAgreement, "data-tracking-id": "ess-remote-session-agreement-check", isLoading: agreeLoading, isDisabled: !isTermsChecked || agreeLoading }, t('I agree')),
+    ];
+    // To check if terms have been accepted on account level
+    const termsAcceptedOnAccountLevel = loggedInUsersAccount.data.remoteSessionTermsAcked;
+    return (React.createElement(React.Fragment, null,
+        React.createElement(Checkbox, { id: "case-management-remote-session", label: React.createElement(React.Fragment, null,
+                React.createElement(Trans, null, "I want a"),
+                ' ',
+                React.createElement("a", { href: "https://access.redhat.com/articles/3566571", target: "_blank", rel: "noopener noreferrer" },
+                    React.createElement(Trans, null, "remote session"))), description: t('Red Hat will add a comment to your case to schedule your remote session.'), "data-tracking-id": "case-management-remote-session-check", isChecked: remoteSessionChecked, onChange: termsAcceptedOnAccountLevel ? handleCheckBoxChange : handleTermsCheckBoxChange, isDisabled: isCaseUpdating, className: "rsa-checkbox" }),
+        React.createElement(Modal, { id: "remote-session-check-modal", "aria-label": t('Remote Session Agreement'), title: t('Remote Session Agreement'), isOpen: isRSAModalOpen, onClose: onCancel, actions: modalActions },
+            React.createElement(React.Fragment, null,
+                React.createElement("p", { className: "pf-u-mt-xs" },
+                    React.createElement(Trans, null,
+                        "Your acceptance of this Remote Access Agreement is required",
+                        ' ',
+                        React.createElement("strong", null, "for creating a case"),
+                        " for Red Hat\u2019s support team to remotely access your network or systems.")),
+                React.createElement("p", { className: "pf-u-mt-md" },
+                    React.createElement(Trans, null, "Remote access to your network or systems is not a standard Red Hat problem resolution process. Before Red Hat logs into your systems to analyze your support issue during a remote session, Red Hat needs your approval and authorization for such remote access.")),
+                React.createElement("p", { className: "pf-u-mt-md" },
+                    React.createElement(Trans, null, "Please read and accept the Remote Access Agreement terms below to allow Red Hat to access your network or systems.")),
+                React.createElement("div", null,
+                    React.createElement(Select, { className: "pf-u-mt-md", "aria-label": t('Select language'), id: "terms-language-selector", selections: selectedTranslation.localeCode, onSelect: onLangChange, isOpen: isLangSelectorDropdownOpen, menuAppendTo: document.body, placeholderText: t('Select an option that best fits'), onToggle: onDropdownToggle, width: 350 }, Object.keys(allTranslations).map((option, index) => (React.createElement(SelectOption, { key: index, value: option }, getLocaleNameFromLocalCode(option))))),
+                    React.createElement("a", { "aria-label": t('Download'), "data-tracking-id": "ess-rsa-modal-terms-download", className: "pf-u-ml-md", href: selectedTranslation.pdfDownloadUrl, rel: "noopener noreferrer", target: "_blank" },
+                        t('Download'),
+                        " ",
+                        React.createElement(DownloadIcon, { className: "pf-u-ml-xs" }))),
+                React.createElement("div", null,
+                    React.createElement(Checkbox, { className: "pf-u-mt-md rsa-checkbox", id: "terms-accept-checkbox", label: React.createElement(React.Fragment, null,
+                            React.createElement(Trans, null, "I have read and agree to the"),
+                            ' ',
+                            React.createElement("a", { className: "pf-c-button pf-m-link pf-m-inline align-link-items", rel: "noopener noreferrer", target: "_blank", href: selectedTranslation.pdfDownloadUrl, "data-tracking-id": "ccase-management-ess-request-rsa" },
+                                React.createElement(Trans, null, "terms "),
+                                React.createElement(ExternalLinkAltIcon, null))), isChecked: isTermsChecked, "aria-label": t('I have read and agree to the terms'), onChange: onCheckBoxChange }))))));
 };
 export default ESSRemoteSessionCheck;

package/lib/esm/components/Review/Review.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"Review.d.ts","sourceRoot":"","sources":["../../../../src/components/Review/Review.tsx"],"names":[],"mappings":"AAKA,OAAO,EAAE,mBAAmB,EAAE,MAAM,cAAc,CAAC;AAInD,OAAO,EAAE,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAsBlE,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AACD,MAAM,CAAC,OAAO,UAAU,MAAM,CAAC,KAAK,EAAE,MAAM,eA4D3C"}
+{"version":3,"file":"Review.d.ts","sourceRoot":"","sources":["../../../../src/components/Review/Review.tsx"],"names":[],"mappings":"AAOA,OAAO,EAAE,mBAAmB,EAAE,MAAM,cAAc,CAAC;AAInD,OAAO,EAAE,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAuBlE,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AACD,MAAM,CAAC,OAAO,UAAU,MAAM,CAAC,KAAK,EAAE,MAAM,eAuE3C"}

package/lib/esm/components/Review/Review.js

@@ -1,5 +1,7 @@
 import { Flex, FlexItem } from '@patternfly/react-core';
+import { useGlobalStateContext } from '@rh-support/react-context';
 import { AbilityContext, CaseDetailsFields, resourceActions, resources } from '@rh-support/user-permissions';
+import { isSpecialSupportOfferingEnabled } from '@rh-support/utils';
 import isEmpty from 'lodash/isEmpty';
 import isEqual from 'lodash/isEqual';
 import React, { useContext } from 'react';
@@ -17,6 +19,7 @@ import Severity from '../CaseInformation/Severity';
 import SupportLevel from '../CaseInformation/SupportLevel';
 import CaseLanguageSelector from '../CaseManagement/CaseLanguageSelector';
 import { Cep } from '../CaseManagement/Cep';
+import ESSRemoteSessionCheck from '../CaseManagement/ESSRemoteSessionCheckBox';
 import OpenReferenceNumber from '../CaseManagement/OpenReferenceNumber';
 import { OpenShiftClusterId } from '../CaseManagement/OpenShiftClusterId';
 import { RHAssociatesSelector } from '../CaseManagement/RHAssociatesSelector';
@@ -26,15 +29,21 @@ import KtQuestions from '../ImproveCase/KtQuestions';
 import { AllProductsSelector } from '../ProductSelector/AllProductsSelector';
 import { EARuleWidget } from '../Recommendations/EARules/EARuleWidget';
 export default function Review(props) {
+    var _a;
     const caseDispatch = useCaseDispatch();
-    const { contactInfo24x7 } = useCaseSelector((state) => ({
+    const { contactInfo24x7, product } = useCaseSelector((state) => ({
         contactInfo24x7: state.caseDetails.contactInfo24x7,
+        product: state.caseDetails.product,
     }), isEqual);
     const ability = useContext(AbilityContext);
     const canSeeEmailNotifications = ability.can(resourceActions.PATCH, resources.CASE_DETAILS, CaseDetailsFields.CASE_DETAILS_SEND_NOTIFICATIONS);
+    const selectedProduct = product;
+    const { globalMetadataState: { allProducts }, } = useGlobalStateContext();
     const onSeverityChange = (payload) => {
         setCaseDetails(caseDispatch, payload);
     };
+    // To check if the user is ESS Customer and Product has ESS Support
+    const isESSCustomer = isSpecialSupportOfferingEnabled((_a = allProducts.data) === null || _a === void 0 ? void 0 : _a.productsResult, selectedProduct);
     return (React.createElement(React.Fragment, null,
         React.createElement(EARuleWidget, null),
         React.createElement("form", { className: "review-form card card-light push-bottom" },
@@ -59,5 +68,6 @@ export default function Review(props) {
             canSeeEmailNotifications && React.createElement(CaseContactSelector, null),
             React.createElement(RHAssociatesSelector, null),
             React.createElement(OpenReferenceNumber, { inlineEditable: false, hideSaveCancel: true }),
-            React.createElement(Cep, null))));
+            React.createElement(Cep, null),
+            isESSCustomer && React.createElement(ESSRemoteSessionCheck, null))));
 }

package/lib/esm/reducers/CaseConstNTypes.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseConstNTypes.js

@@ -151,6 +151,7 @@ export const initialCaseState = {
         openshiftClusterVersion: '',
         phone: '',
         suppliedPhoneNumberVerified: undefined,
+        screenSessionRequested: false,
     },
     customerEscalation: false,
     isClosed: false,

package/lib/esm/reducers/CaseHelpers.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseHelpers.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseHelpers.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,eAAe,EAAE,YAAY,EAAE,MAAM,qDAAqD,CAAC;AACpG,OAAO,EAAE,YAAY,EAAE,iBAAiB,EAAE,WAAW,EAAE,MAAM,yCAAyC,CAAC;AACvG,OAAO,EAAE,YAAY,EAAE,MAAM,iDAAiD,CAAC;AAC/E,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0CAA0C,CAAC;AAC/E,OAAO,EAAE,eAAe,EAAE,MAAM,0BAA0B,CAAC;AAkB3D,OAAO,EAUH,UAAU,EAgBb,MAAM,mBAAmB,CAAC;AAE3B,eAAO,MAAM,sBAAsB,SAAU,mBAAmB,EAAE,wBAMjE,CAAC;AAEF,eAAO,MAAM,2BAA2B,eAAgB,WAAW,KAAG,MAOrE,CAAC;AAEF,eAAO,MAAM,uBAAuB,QAAS,mBAAmB,SAAS,MAAM,sBAyB9E,CAAC;AAIF,eAAO,MAAM,qBAAqB,UACvB,MAAM,gBACC,MAAM,uBACC,MAAM,yBACJ,MAAM,kBACb,MAAM,YACZ,MAAM,YACN,MAAM,KACjB,MAyBF,CAAC;AAIF,eAAO,MAAM,oBAAoB,UACtB,MAAM,gBACC,MAAM,uBACC,MAAM,yBACJ,MAAM,KAC9B,MAQF,CAAC;AAEF,eAAO,MAAM,uBAAuB,iBAAkB,MAAM,YAAY,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,uBAAuB,iBAAkB,MAAM,YAAY,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,sBAAsB,aAAc,MAAM,KAAG,MAKzD,CAAC;AAEF,eAAO,MAAM,gBAAgB,+CAqC5B,CAAC;AAIF,eAAO,MAAM,gBAAgB,cAAe,UAAU,wBAAwB,QAAQ,eAAe,CAAC,KAAG,OA6BxG,CAAC;AAEF,eAAO,MAAM,oBAAoB,cAClB,UAAU,wBACC,QAAQ,eAAe,CAAC,KAC/C,OAyBF,CAAC;AAEF,eAAO,MAAM,0BAA0B,cACxB,UAAU,wBACC,QAAQ,eAAe,CAAC,KAC/C,OAiBF,CAAC;AAIF,eAAO,MAAM,6BAA6B,cAC3B,UAAU,wBACC,QAAQ,eAAe,CAAC,KAC/C,OAuBF,CAAC;AAEF,eAAO,MAAM,iBAAiB,cACf,UAAU,gBACP,YAAY,iBACZ,OAAO,KACtB,QAAQ,YAAY,CA0EtB,CAAC;AAEF,eAAO,MAAM,wBAAwB,qBAAsB,YAAY,EAAE,KAAG,YAAY,EAEvF,CAAC;AACF,eAAO,MAAM,yBAAyB,qBAAsB,YAAY,EAAE,KAAG,OAE5E,CAAC;AAEF,eAAO,MAAM,yBAAyB,gBACrB,YAAY,6BACE,MAAM,mBAChB,MAAM,KACxB,QAAQ,YAAY,CAgCtB,CAAC;AACF,eAAO,MAAM,yBAAyB,gBACrB,QAAQ,YAAY,CAAC,gCACJ,QAAQ,EAAE,KACzC,eA4CF,CAAC"}

package/lib/esm/reducers/CaseHelpers.js

@@ -236,6 +236,9 @@ export const createCasePayload = (caseState, sessionItem, isCaseCreate = false)
     !isEmpty(case_details.hostname) && (casePayload.hostname = case_details.hostname);
     !isEmpty(case_details.caseResourceLinks) && (casePayload.caseResourceLinks = case_details.caseResourceLinks);
     !isEmpty(case_details.phone) && (casePayload.phone = case_details.phone);
+    case_details.screenSessionRequested && (casePayload.screenSessionRequested = !!case_details.screenSessionRequested);
+    case_details.remoteSessionTermsAcked &&
+        (casePayload.remoteSessionTermsAcked = !!case_details.remoteSessionTermsAcked);
     casePayload.suppliedPhoneNumberVerified = !isEmpty(case_details.suppliedPhoneNumberVerified)
         ? case_details.suppliedPhoneNumberVerified
         : 'False';
@@ -286,7 +289,7 @@ export const getHasInvalidEntitlements = (caseEntitlements) => {
     return filter(unionBy(caseEntitlements, 'slaProcessId'), (e) => !!e.slaProcessId).length === 0;
 };
 export const getCaseFromSessionDetails = (sessionItem, loggedInUserAccountNumber, loggedInUserSSO) => {
-    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m;
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o;
     const { sessionDetails, session } = sessionItem;
     return {
         product: sessionDetails.product,
@@ -316,10 +319,11 @@ export const getCaseFromSessionDetails = (sessionItem, loggedInUserAccountNumber
         suppliedPhoneNumberVerified: (_m = sessionDetails.suppliedPhoneNumberVerified) !== null && _m !== void 0 ? _m : undefined,
         userAgent: session.userAgent,
         originatingSystem: session.originatingSystem,
+        screenSessionRequested: (_o = sessionDetails.screenSessionRequested) !== null && _o !== void 0 ? _o : false,
     };
 };
 export const getSessionDetailsFromCase = (caseDetails, selectedNotificationContacts) => {
-    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s, _t, _u;
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s, _t, _u, _v;
     const notifiedUsersInternal = [];
     const notifiedUsersExternal = [];
     forEach(selectedNotificationContacts, (contact) => {
@@ -358,5 +362,6 @@ export const getSessionDetailsFromCase = (caseDetails, selectedNotificationConta
         noClusterIdReasonExplanation: (_s = (_r = caseDetails.noClusterIdReasonExplanation) === null || _r === void 0 ? void 0 : _r.substring(0, SESSION_NO_CLUSTER_REASON_EXPLANATION_LENGTH_LIMIT)) !== null && _s !== void 0 ? _s : '',
         phone: (_u = (_t = caseDetails.phone) === null || _t === void 0 ? void 0 : _t.substring(0, SESSION_PHONE_LENGTH_LIMIT)) !== null && _u !== void 0 ? _u : '',
         suppliedPhoneNumberVerified: caseDetails.suppliedPhoneNumberVerified,
+        screenSessionRequested: (_v = caseDetails.screenSessionRequested) !== null && _v !== void 0 ? _v : false,
     };
 };

package/lib/esm/reducers/CaseReducer.d.ts

@@ -25,6 +25,7 @@ export declare const updateCaseCreationErrorStatusOnError: (dispatch: CaseReduce
  */
 export declare const updateCaseCreationErrorStatus: (dispatch: CaseReducerDispatchType, errorStatus: boolean) => void;
 export declare const postCaseCreationProcessing: (dispatch: CaseReducerDispatchType, caseNumber: string, caseDetails: ICaseState) => Promise<void>;
+export declare const postRemoteSessionRequest: (dispatch: CaseReducerDispatchType, caseNumber: string) => Promise<void>;
 export declare const postCepDetails: (dispatch: CaseReducerDispatchType, caseNumber: string, cepDetails: ICepDetails) => Promise<void>;
 export declare const setCaseRecommendations: (dispatch: CaseReducerDispatchType, docs: ISolrRecommendation[], oldRecommendations: ICaseResourceLink[]) => void;
 export declare const setDetectedLanguage: (dispatch: CaseReducerDispatchType, subject: string, description: string) => Promise<void>;

package/lib/esm/reducers/CaseReducer.d.ts.map

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package/lib/esm/reducers/CaseReducer.js

@@ -197,6 +197,25 @@ export const updateCaseCreationErrorStatus = (dispatch, errorStatus) => {
 };
 export const postCaseCreationProcessing = (dispatch, caseNumber, caseDetails) => __awaiter(void 0, void 0, void 0, function* () {
     caseDetails.caseDetails.cep === true && postCepDetails(dispatch, caseNumber, caseDetails.cepDetails);
+    caseDetails.caseDetails.screenSessionRequested === true && postRemoteSessionRequest(dispatch, caseNumber);
+});
+export const postRemoteSessionRequest = (dispatch, caseNumber) => __awaiter(void 0, void 0, void 0, function* () {
+    dispatch({ type: CaseReducerConstants.updateCaseDetails, payload: { isCaseUpdating: true } });
+    try {
+        yield publicApi.kase.postComment({
+            caseNumber,
+            commentBody: 'Submitted a remote session request.',
+            isPublic: true,
+            contentType: 'markdown',
+        });
+        dispatch({ type: CaseReducerConstants.updateCaseDetails, payload: { isCaseUpdating: false } });
+    }
+    catch (error) {
+        dispatch({
+            type: CaseReducerConstants.isCreatingCase,
+            payload: { caseCreationErrorMessage: error.message },
+        });
+    }
 });
 export const postCepDetails = (dispatch, caseNumber, cepDetails) => __awaiter(void 0, void 0, void 0, function* () {
     dispatch({ type: CaseReducerConstants.setIsPostingCep, payload: { isPostingCep: true } });
@@ -495,7 +514,7 @@ const getAllRelevantContacts = (loggedInUserContact, caseAccountNumber, contactS
     }
 });
 export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, refresh = false, previousState = {}) => __awaiter(void 0, void 0, void 0, function* () {
-    var _h;
+    var _h, _j;
     dispatch({ type: CaseReducerConstants.requestCaseDetails, payload: { caseDetails: { caseNumber } } });
     try {
         const data = yield publicApi.kase.getCase(caseNumber);
@@ -539,6 +558,7 @@ export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, refre
             noClusterIdReasonExplanation: data.noClusterIdReasonExplanation || '',
             phone: data.phone || '',
             suppliedPhoneNumberVerified: data.suppliedPhoneNumberVerified || undefined,
+            screenSessionRequested: (_j = data.screenSessionRequested) !== null && _j !== void 0 ? _j : false,
         };
         caseDetails.chats = data === null || data === void 0 ? void 0 : data.chats;
         caseDetails.comments = data === null || data === void 0 ? void 0 : data.comments;

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@rh-support/troubleshoot",
-    "version": "2.1.15",
+    "version": "2.1.17",
     "publishConfig": {
         "access": "public",
         "registry": "https://registry.npmjs.org"
@@ -26,7 +26,7 @@
         "lib/**/*"
     ],
     "peerDependencies": {
-        "@cee-eng/hydrajs": "4.15.81",
+        "@cee-eng/hydrajs": "4.15.82",
         "@cee-eng/ui-toolkit": "1.1.6",
         "@patternfly/patternfly": "4.196.7",
         "@patternfly/pfe-accordion": "1.12.3",
@@ -56,7 +56,7 @@
         "react-virtualized": "^9.21.2"
     },
     "dependencies": {
-        "@cee-eng/hydrajs": "4.15.81",
+        "@cee-eng/hydrajs": "4.15.82",
         "@cee-eng/ui-toolkit": "1.1.6",
         "@patternfly/patternfly": "4.196.7",
         "@patternfly/pfe-accordion": "1.12.3",
@@ -66,11 +66,11 @@
         "@patternfly/react-core": "4.264.0",
         "@progress/kendo-drawing": "^1.6.0",
         "@progress/kendo-react-pdf": "^3.12.0",
-        "@rh-support/components": "2.0.9",
-        "@rh-support/react-context": "2.0.9",
+        "@rh-support/components": "2.0.10",
+        "@rh-support/react-context": "2.0.10",
         "@rh-support/types": "2.0.2",
-        "@rh-support/user-permissions": "2.0.9",
-        "@rh-support/utils": "2.0.9",
+        "@rh-support/user-permissions": "2.0.10",
+        "@rh-support/utils": "2.0.10",
         "@types/react-redux": "^7.1.12",
         "@types/redux": "^3.6.0",
         "dompurify": "^2.4.1",
@@ -133,5 +133,5 @@
         "defaults and supports es6-module",
         "maintained node versions"
     ],
-    "gitHead": "0fa0968e831c199572669184c466e9fecd781d12"
+    "gitHead": "2f772b8e900d7f9d1226ada977ad63c11261fbb3"
 }

package/lib/esm/components/CaseEditView/RequestRemoteSession/NewEssRSAModal.d.ts.map

@@ -1 +0,0 @@
-{"version":3,"file":"NewEssRSAModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/NewEssRSAModal.tsx"],"names":[],"mappings":"AAMA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAiBxD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AAiBD,wBAAgB,cAAc,CAAC,KAAK,EAAE,MAAM,eA+P3C"}