@rh-support/troubleshoot 2.1.14 → 2.1.16

package/lib/esm/components/CaseEditView/CaseDetailsAside.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"CaseDetailsAside.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsAside.tsx"],"names":[],"mappings":"AA8BA,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,eA6V7C"}
+{"version":3,"file":"CaseDetailsAside.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseEditView/CaseDetailsAside.tsx"],"names":[],"mappings":"AA8BA,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;CACtB;AAMD,wBAAgB,gBAAgB,CAAC,KAAK,EAAE,MAAM,eAmW7C"}

package/lib/esm/components/CaseEditView/CaseDetailsAside.js

@@ -205,10 +205,12 @@ export function CaseDetailsAside(props) {
                         React.createElement(Checkbox, { label: t('Set to default'), isChecked: isDefaultBoxChecked, onChange: onDefaultCheckboxChange, id: "set-default-view-checkbox", name: "default-view-checkbox", isDisabled: isDefaultBoxChecked, className: 'defaultViewCheckbox' })))),
                 React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading top solutions') } },
                     React.createElement(CaseSolutions, { caseNumber: caseNumber, ref: topSolutionsRef, isSecureSupportAccount: isSecureSupportAccount })),
-                !caseEscalations.isFetching && canViewACESection && (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading customer escalation') } },
+                !caseEscalations.isFetching && canViewACESection && (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading customer escalation section') } },
                     React.createElement(ActiveCustomerEscalation, { caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef }))),
-                isExternal &&
-                    (isESSCustomer ? (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading requesting remote session') } },
-                        React.createElement(ESSRemoteSession, { screenSessionRequested: screenSessionRequested, caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef, readOnly: canReadCase, remoteSessionTermsAcked: remoteSessionTermsAcked }))) : (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading remote session agreement') } },
-                        React.createElement(RemoteSessionAgreement, { caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef, acceptedRemoteSessionTerms: acceptedRemoteSessionTerms, readOnly: canReadCase }))))))));
+                isExternal && isESSCustomer && (React.createElement(ErrorBoundary, { errorMsgInfo: {
+                        message: t('There was an error loading requesting remote session section'),
+                    } },
+                    React.createElement(ESSRemoteSession, { screenSessionRequested: screenSessionRequested, caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef, readOnly: canReadCase, remoteSessionTermsAcked: remoteSessionTermsAcked }))),
+                isExternal && !isESSCustomer && (React.createElement(ErrorBoundary, { errorMsgInfo: { message: t('There was an error loading remote session agreement section') } },
+                    React.createElement(RemoteSessionAgreement, { caseNumber: caseNumber, caseSeverity: severity, caseStatus: status, ref: createEscalationRef, acceptedRemoteSessionTerms: acceptedRemoteSessionTerms, readOnly: canReadCase })))))));
 }

package/lib/esm/components/CaseEditView/RequestRemoteSession/ESSRemoteSession.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ESSRemoteSession.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/ESSRemoteSession.tsx"],"names":[],"mappings":"AAGA,OAAO,KAAmD,MAAM,OAAO,CAAC;AAOxE,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,OAAO,CAAC;IAClB,sBAAsB,EAAE,OAAO,CAAC;IAChC,uBAAuB,CAAC,EAAE,OAAO,CAAC;CACrC;AAED,eAAO,MAAM,gBAAgB,+EA0G3B,CAAC"}
+{"version":3,"file":"ESSRemoteSession.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/ESSRemoteSession.tsx"],"names":[],"mappings":"AAGA,OAAO,KAAmD,MAAM,OAAO,CAAC;AAOxE,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,OAAO,CAAC;IAClB,sBAAsB,EAAE,OAAO,CAAC;IAChC,uBAAuB,CAAC,EAAE,OAAO,CAAC;CACrC;AAED,eAAO,MAAM,gBAAgB,+EAmH3B,CAAC"}

package/lib/esm/components/CaseEditView/RequestRemoteSession/ESSRemoteSession.js

@@ -13,12 +13,20 @@ export const ESSRemoteSession = forwardRef((props, ref) => {
     const { caseNumber, caseStatus, screenSessionRequested, readOnly, remoteSessionTermsAcked } = props;
     const { globalMetadataState: { loggedInUser, loggedInUserRights }, } = useContext(GlobalMetadataStateContext);
     const [openESSRemoteSessionModal, setOpenESSRemoteSessionModal] = useState(false);
+    const [openNewESSRemoteSessionModal, setOpenNewESSRemoteSessionModal] = useState(false);
     // To toggle ESS RS Modal
     const toggleESSRemoteSessionModal = () => {
         if (canEditCase.alert())
             return;
         setOpenESSRemoteSessionModal((openESSRemoteSessionModal) => !openESSRemoteSessionModal);
     };
+    // To toggle New ESS RS Modal
+    const toggleNewESSRemoteSessionModal = () => {
+        if (canEditCase.alert())
+            return;
+        setOpenNewESSRemoteSessionModal((openNewESSRemoteSessionModal) => !openNewESSRemoteSessionModal);
+    };
+    const termsAcked = remoteSessionTermsAcked && !screenSessionRequested;
     // ESS RS Aside Section Body
     const ESSRemoteSessionSectionBody = (React.createElement("div", { className: "card card-white card-support escalations", ref: ref },
         React.createElement("h3", { className: "card-heading pf-u-display-flex pf-u-justify-content-space-between" },
@@ -33,8 +41,8 @@ export const ESSRemoteSession = forwardRef((props, ref) => {
                 React.createElement("li", null, t('Agreed upon by both Red Hat and you, the end user'))),
             React.createElement("p", { className: "rrs-light-grey-text" }, t('Red Hat will add a comment to your case to schedule your remote session.')),
             screenSessionRequested && (React.createElement(Tooltip, { content: t('Remote session agreement has already been accepted.'), reference: tooltipRef, "aria-live": 'polite' })),
-            React.createElement(Button, { "aria-label": screenSessionRequested ? t('Remote session requested') : t('Request remote session'), variant: screenSessionRequested ? 'primary' : 'secondary', onClick: toggleESSRemoteSessionModal, "data-tracking-id": "accept-remote-session-agreement-trigger", isAriaDisabled: screenSessionRequested, ref: tooltipRef, isDisabled: screenSessionRequested }, screenSessionRequested ? t('Remote session requested') : t('Request remote session')))));
+            React.createElement(Button, { "aria-label": screenSessionRequested ? t('Remote session requested') : t('Request remote session'), variant: screenSessionRequested ? 'primary' : 'secondary', onClick: termsAcked ? toggleESSRemoteSessionModal : toggleNewESSRemoteSessionModal, "data-tracking-id": "accept-remote-session-agreement-trigger", isAriaDisabled: screenSessionRequested, ref: tooltipRef, isDisabled: screenSessionRequested }, screenSessionRequested ? t('Remote session requested') : t('Request remote session')))));
     return (React.createElement(React.Fragment, null,
         ESSRemoteSessionSectionBody,
-        remoteSessionTermsAcked ? (React.createElement(ESSRemoteSessionModal, { caseNumber: caseNumber, caseStatus: caseStatus, screenSessionRequested: screenSessionRequested, show: openESSRemoteSessionModal, onClose: toggleESSRemoteSessionModal, loggedInUser: loggedInUser.data.ssoUsername === undefined ? '' : loggedInUser.data.ssoUsername, loggedInUserRights: loggedInUserRights, readOnly: readOnly })) : (React.createElement(NewEssRSAModal, { caseNumber: caseNumber, caseStatus: caseStatus, show: openESSRemoteSessionModal, onClose: toggleESSRemoteSessionModal, siteCode: TnC.REMOTE_RIDER_SITE_CODE, eventCode: TnC.REMOTER_RIDER_EVENT_CODE, loggedInUser: loggedInUser.data.ssoUsername === undefined ? '' : loggedInUser.data.ssoUsername, loggedInUserRights: loggedInUserRights, readOnly: readOnly }))));
+        remoteSessionTermsAcked && !screenSessionRequested ? (React.createElement(ESSRemoteSessionModal, { caseNumber: caseNumber, caseStatus: caseStatus, screenSessionRequested: screenSessionRequested, show: openESSRemoteSessionModal, onClose: toggleESSRemoteSessionModal, loggedInUser: loggedInUser.data.ssoUsername === undefined ? '' : loggedInUser.data.ssoUsername, loggedInUserRights: loggedInUserRights, readOnly: readOnly })) : (React.createElement(NewEssRSAModal, { caseNumber: caseNumber, caseStatus: caseStatus, show: openNewESSRemoteSessionModal, onClose: toggleNewESSRemoteSessionModal, siteCode: TnC.REMOTE_RIDER_SITE_CODE, eventCode: TnC.REMOTER_RIDER_EVENT_CODE, loggedInUser: loggedInUser.data.ssoUsername === undefined ? '' : loggedInUser.data.ssoUsername, loggedInUserRights: loggedInUserRights, readOnly: readOnly }))));
 });

package/lib/esm/components/CaseEditView/RequestRemoteSession/ESSRemoteSessionModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ESSRemoteSessionModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/ESSRemoteSessionModal.tsx"],"names":[],"mappings":"AAIA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAiBxD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;IAClB,sBAAsB,EAAE,OAAO,CAAC;CACnC;AAED,wBAAgB,qBAAqB,CAAC,KAAK,EAAE,MAAM,eAgKlD"}
+{"version":3,"file":"ESSRemoteSessionModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/ESSRemoteSessionModal.tsx"],"names":[],"mappings":"AAIA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAiBxD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;IAClB,sBAAsB,EAAE,OAAO,CAAC;CACnC;AAED,wBAAgB,qBAAqB,CAAC,KAAK,EAAE,MAAM,eAoKlD"}

package/lib/esm/components/CaseEditView/RequestRemoteSession/ESSRemoteSessionModal.js

@@ -17,7 +17,7 @@ import { useCaseDispatch } from '../../../context/CaseContext';
 import { useCaseDetailsPageStateContext } from '../../../context/CaseDetailsPageContext';
 import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../../context/CaseDiscussionTabContext';
 import { updateDiscussionStateComments } from '../../../reducers/CaseDiscussionTabReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, setCaseDetails, setRemoteRiderFlag, } from '../../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, setCaseDetails, updateCaseDetails, } from '../../../reducers/CaseReducer';
 export function ESSRemoteSessionModal(props) {
     const { t } = useTranslation();
     const caseDispatch = useCaseDispatch();
@@ -36,10 +36,10 @@ export function ESSRemoteSessionModal(props) {
     const submitESSRemoteSessionRequest = () => __awaiter(this, void 0, void 0, function* () {
         const requestComment = t('Submitted a remote session request.');
         try {
+            updateCaseDetails(caseDispatch, props.caseNumber, { screenSessionRequested: true });
             setCaseDetails(caseDispatch, {
                 screenSessionRequested: true,
             });
-            setRemoteRiderFlag(caseDispatch, true);
             try {
                 yield postCommentRequest({
                     caseNumber: props.caseNumber,
@@ -65,6 +65,9 @@ export function ESSRemoteSessionModal(props) {
             else {
                 ToastNotification.addDangerMessage(t('Could not submit a request for remote session'), t('Please try again.'));
             }
+            setCaseDetails(caseDispatch, {
+                screenSessionRequested: false,
+            });
             setAgreeLoading(false);
             props.onClose();
         }
@@ -78,11 +81,11 @@ export function ESSRemoteSessionModal(props) {
     const isAgreeLoading = agreeLoading || isPostingComment;
     // ESS RS Modal Actions
     const modalActions = [
-        React.createElement(Button, { "aria-label": t('Request remote session'), variant: ButtonVariant.primary, onClick: onSubmit, "data-tracking-id": "ess-request-remote-session", isLoading: isAgreeLoading }, t('Request remote session')),
+        React.createElement(Button, { key: "submit", "aria-label": t('Request remote session'), variant: ButtonVariant.primary, onClick: onSubmit, "data-tracking-id": "ess-request-remote-session", isLoading: isAgreeLoading }, t('Request remote session')),
         React.createElement(Button, { key: "cancel", variant: "link", onClick: props.onClose }, t('Cancel')),
     ];
     const acceptedModalActions = [
-        React.createElement(Button, { key: "cancel", variant: "link", onClick: props.onClose },
+        React.createElement(Button, { key: "cancel", variant: ButtonVariant.primary, onClick: props.onClose },
             React.createElement(Trans, null, "Close")),
     ];
     // Body of ESS Modal
@@ -98,7 +101,7 @@ export function ESSRemoteSessionModal(props) {
     };
     const essModalHeader = props.screenSessionRequested ? (React.createElement(React.Fragment, null,
         React.createElement(Title, { className: "pf-u-mb-xs", id: "modal-custom-header-label", headingLevel: "h1", size: TitleSizes['2xl'] },
-            React.createElement(CheckCircleIcon, { size: "lg" }),
+            React.createElement(CheckCircleIcon, { color: "#3E8635", size: "lg", className: "pf-u-mr-md" }),
             t('Remote session has been requested')))) : (React.createElement(React.Fragment, null,
         React.createElement(Title, { className: "pf-u-mb-xs", id: "modal-custom-header-label", headingLevel: "h1", size: TitleSizes['2xl'] }, t('Request a remote session?'))));
     return (React.createElement(Modal, { variant: ModalVariant.small, id: "remote-session-agreement-modal", "aria-label": props.screenSessionRequested ? t('Remote session has been requested') : t('Request a remote session?'), header: essModalHeader, isOpen: props.show, onClose: onCancel, actions: props.screenSessionRequested ? acceptedModalActions : modalActions }, props.screenSessionRequested ? RequestedESSRemoteSessionModalBody() : ESSRemoteSessionModalBody()));

package/lib/esm/components/CaseEditView/RequestRemoteSession/NewEssRSAModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"NewEssRSAModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/NewEssRSAModal.tsx"],"names":[],"mappings":"AAMA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAiBxD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AAiBD,wBAAgB,cAAc,CAAC,KAAK,EAAE,MAAM,eA+P3C"}
+{"version":3,"file":"NewEssRSAModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/RequestRemoteSession/NewEssRSAModal.tsx"],"names":[],"mappings":"AAMA,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AAaxD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,CAAC,EAAE,MAAM,IAAI,CAAC;IACrB,UAAU,CAAC,EAAE,OAAO,CAAC;IACrB,QAAQ,EAAE,MAAM,CAAC;IACjB,SAAS,EAAE,MAAM,CAAC;IAClB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;IACnB,IAAI,EAAE,OAAO,CAAC;IACd,kBAAkB,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAClD,QAAQ,EAAE,OAAO,CAAC;CACrB;AAiBD,wBAAgB,cAAc,CAAC,KAAK,EAAE,MAAM,eA8P3C"}

package/lib/esm/components/CaseEditView/RequestRemoteSession/NewEssRSAModal.js

@@ -18,7 +18,7 @@ import { useCaseDispatch } from '../../../context/CaseContext';
 import { useCaseDetailsPageStateContext } from '../../../context/CaseDetailsPageContext';
 import { useCaseDiscussionTabDispatchContext, useCaseDiscussionTabStateContext, } from '../../../context/CaseDiscussionTabContext';
 import { updateDiscussionStateComments } from '../../../reducers/CaseDiscussionTabReducer';
-import { checkForCaseStatusToggleOnAttachOrComment, setRemoteRiderFlag, updateCaseDetails, } from '../../../reducers/CaseReducer';
+import { checkForCaseStatusToggleOnAttachOrComment, updateCaseDetails } from '../../../reducers/CaseReducer';
 const getLocaleNameFromLocalCode = (localeCode) => {
     if ('Intl' in window && 'DisplayNames' in Intl) {
         try {
@@ -92,7 +92,6 @@ export function NewEssRSAModal(props) {
             yield updateCaseDetails(caseDispatch, props.caseNumber, { remoteSessionTermsAcked: true });
             try {
                 yield updateCaseDetails(caseDispatch, props.caseNumber, { screenSessionRequested: true });
-                setRemoteRiderFlag(caseDispatch, true);
                 try {
                     yield postCommentRequest({
                         caseNumber: props.caseNumber,
@@ -102,7 +101,8 @@ export function NewEssRSAModal(props) {
                     updateDiscussionStateComments(dispatchDiscussion, props.caseNumber, allDiscussions, sort, caseFeedbacksHydra.data, discussionFiltersListState);
                     checkForCaseStatusToggleOnAttachOrComment(caseDispatch, props.loggedInUserRights.data.isInternal(), props.caseStatus);
                     setAgreeLoading(false);
-                    ToastNotification.addSuccessMessage(t('Remote Access Rider agreement has been accepted'), t('This action does not initiate a remote session. Please make a case comment if you would like to submit a request.'));
+                    props.onClose();
+                    ToastNotification.addSuccessMessage(t('Remote session has been requested successfully'), t('Red Hat will add a comment to your case to schedule your remote session.'));
                 }
                 catch (e) {
                     ToastNotification.addWarningMessage(t('Could not submit a comment'), t('Rest assured, we have noted you have accepted the agreement'));
@@ -149,7 +149,7 @@ export function NewEssRSAModal(props) {
     const isAgreeLoading = agreeLoading || isPostingComment;
     // ESS RSA Modal Actions
     const modalActions = [
-        React.createElement(Button, { "aria-label": t('I agree'), variant: ButtonVariant.primary, onClick: onSubmit, "data-tracking-id": "remote-session-agreement-check", isLoading: isAgreeLoading, isDisabled: !isTermsChecked || isAgreeLoading }, t('I agree')),
+        React.createElement(Button, { key: "submit", "aria-label": t('I agree'), variant: ButtonVariant.primary, onClick: onSubmit, "data-tracking-id": "remote-session-agreement-check", isLoading: isAgreeLoading, isDisabled: !isTermsChecked || isAgreeLoading }, t('I agree')),
     ];
     // Body of ESS RSA Modal
     const EssRSAModalBody = () => {

package/lib/esm/components/CaseManagement/ESSRemoteSessionCheckBox.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ESSRemoteSessionCheckBox.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/ESSRemoteSessionCheckBox.tsx"],"names":[],"mappings":"AAQA,QAAA,MAAM,qBAAqB,mBAmD1B,CAAC;AAEF,eAAe,qBAAqB,CAAC"}
+{"version":3,"file":"ESSRemoteSessionCheckBox.d.ts","sourceRoot":"","sources":["../../../../src/components/CaseManagement/ESSRemoteSessionCheckBox.tsx"],"names":[],"mappings":"AAQA,QAAA,MAAM,qBAAqB,mBAwC1B,CAAC;AAEF,eAAe,qBAAqB,CAAC"}

package/lib/esm/components/CaseManagement/ESSRemoteSessionCheckBox.js

@@ -3,34 +3,23 @@ import isEqual from 'lodash/isEmpty';
 import React, { useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
-import { setCaseDetails, updateCaseDetails } from '../../reducers/CaseReducer';
+import { setCaseDetails } from '../../reducers/CaseReducer';
 const ESSRemoteSessionCheck = () => {
     const { t } = useTranslation();
-    const { caseNumber, isCaseUpdating } = useCaseSelector((state) => ({
+    const { isCaseUpdating, screenSessionRequested } = useCaseSelector((state) => ({
         caseNumber: state.caseDetails.caseNumber,
         status: state.caseDetails.status,
         isCaseUpdating: state.isCaseUpdating,
+        screenSessionRequested: state.caseDetails.screenSessionRequested,
     }), isEqual);
     const caseDispatch = useCaseDispatch();
-    const [remoteSessionChecked, setRemoteSessionChecked] = useState(false);
-    const handleEssRemoteSessionChange = (checked) => {
-        remoteSessionChecked &&
-            setCaseDetails(caseDispatch, {
-                screenSessionRequested: checked,
-            });
-        try {
-            updateCaseDetails(caseDispatch, caseNumber, { screenSessionRequested: checked });
-        }
-        catch (e) {
-            setCaseDetails(caseDispatch, {
-                screenSessionRequested: false,
-            });
-            updateCaseDetails(caseDispatch, caseNumber, { screenSessionRequested: false });
-        }
-    };
+    const [remoteSessionChecked, setRemoteSessionChecked] = useState(screenSessionRequested);
     const handleChange = (checked) => {
         setRemoteSessionChecked(checked);
-        handleEssRemoteSessionChange(checked);
+        setCaseDetails(caseDispatch, {
+            screenSessionRequested: checked,
+            remoteSessionTermsAcked: checked,
+        });
     };
     return (React.createElement(Checkbox, { id: "case-management-remote-session", label: React.createElement(React.Fragment, null,
             React.createElement(Trans, null, "I want a"),

package/lib/esm/components/Review/Review.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"Review.d.ts","sourceRoot":"","sources":["../../../../src/components/Review/Review.tsx"],"names":[],"mappings":"AAKA,OAAO,EAAE,mBAAmB,EAAE,MAAM,cAAc,CAAC;AAInD,OAAO,EAAE,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAsBlE,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AACD,MAAM,CAAC,OAAO,UAAU,MAAM,CAAC,KAAK,EAAE,MAAM,eA4D3C"}
+{"version":3,"file":"Review.d.ts","sourceRoot":"","sources":["../../../../src/components/Review/Review.tsx"],"names":[],"mappings":"AAOA,OAAO,EAAE,mBAAmB,EAAE,MAAM,cAAc,CAAC;AAInD,OAAO,EAAE,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAuBlE,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AACD,MAAM,CAAC,OAAO,UAAU,MAAM,CAAC,KAAK,EAAE,MAAM,eAuE3C"}

package/lib/esm/components/Review/Review.js

@@ -1,5 +1,7 @@
 import { Flex, FlexItem } from '@patternfly/react-core';
+import { useGlobalStateContext } from '@rh-support/react-context';
 import { AbilityContext, CaseDetailsFields, resourceActions, resources } from '@rh-support/user-permissions';
+import { isSpecialSupportOfferingEnabled } from '@rh-support/utils';
 import isEmpty from 'lodash/isEmpty';
 import isEqual from 'lodash/isEqual';
 import React, { useContext } from 'react';
@@ -17,6 +19,7 @@ import Severity from '../CaseInformation/Severity';
 import SupportLevel from '../CaseInformation/SupportLevel';
 import CaseLanguageSelector from '../CaseManagement/CaseLanguageSelector';
 import { Cep } from '../CaseManagement/Cep';
+import ESSRemoteSessionCheck from '../CaseManagement/ESSRemoteSessionCheckBox';
 import OpenReferenceNumber from '../CaseManagement/OpenReferenceNumber';
 import { OpenShiftClusterId } from '../CaseManagement/OpenShiftClusterId';
 import { RHAssociatesSelector } from '../CaseManagement/RHAssociatesSelector';
@@ -26,15 +29,21 @@ import KtQuestions from '../ImproveCase/KtQuestions';
 import { AllProductsSelector } from '../ProductSelector/AllProductsSelector';
 import { EARuleWidget } from '../Recommendations/EARules/EARuleWidget';
 export default function Review(props) {
+    var _a;
     const caseDispatch = useCaseDispatch();
-    const { contactInfo24x7 } = useCaseSelector((state) => ({
+    const { contactInfo24x7, product } = useCaseSelector((state) => ({
         contactInfo24x7: state.caseDetails.contactInfo24x7,
+        product: state.caseDetails.product,
     }), isEqual);
     const ability = useContext(AbilityContext);
     const canSeeEmailNotifications = ability.can(resourceActions.PATCH, resources.CASE_DETAILS, CaseDetailsFields.CASE_DETAILS_SEND_NOTIFICATIONS);
+    const selectedProduct = product;
+    const { globalMetadataState: { allProducts }, } = useGlobalStateContext();
     const onSeverityChange = (payload) => {
         setCaseDetails(caseDispatch, payload);
     };
+    // To check if the user is ESS Customer and Product has ESS Support
+    const isESSCustomer = isSpecialSupportOfferingEnabled((_a = allProducts.data) === null || _a === void 0 ? void 0 : _a.productsResult, selectedProduct);
     return (React.createElement(React.Fragment, null,
         React.createElement(EARuleWidget, null),
         React.createElement("form", { className: "review-form card card-light push-bottom" },
@@ -59,5 +68,6 @@ export default function Review(props) {
             canSeeEmailNotifications && React.createElement(CaseContactSelector, null),
             React.createElement(RHAssociatesSelector, null),
             React.createElement(OpenReferenceNumber, { inlineEditable: false, hideSaveCancel: true }),
-            React.createElement(Cep, null))));
+            React.createElement(Cep, null),
+            isESSCustomer && React.createElement(ESSRemoteSessionCheck, null))));
 }

package/lib/esm/reducers/CaseConstNTypes.d.ts

@@ -199,6 +199,7 @@ export interface ICaseState {
     caseCreation500ErrorStatus: boolean;
     openshiftDisplayName?: string;
     isCaseOwnerUpdating: boolean;
+    screenSessionRequested?: boolean;
 }
 export interface ICreateCasePayloadType extends ICaseState {
 }

package/lib/esm/reducers/CaseConstNTypes.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseConstNTypes.js

@@ -151,6 +151,7 @@ export const initialCaseState = {
         openshiftClusterVersion: '',
         phone: '',
         suppliedPhoneNumberVerified: undefined,
+        screenSessionRequested: false,
     },
     customerEscalation: false,
     isClosed: false,

package/lib/esm/reducers/CaseHelpers.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseHelpers.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseHelpers.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,eAAe,EAAE,YAAY,EAAE,MAAM,qDAAqD,CAAC;AACpG,OAAO,EAAE,YAAY,EAAE,iBAAiB,EAAE,WAAW,EAAE,MAAM,yCAAyC,CAAC;AACvG,OAAO,EAAE,YAAY,EAAE,MAAM,iDAAiD,CAAC;AAC/E,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0CAA0C,CAAC;AAC/E,OAAO,EAAE,eAAe,EAAE,MAAM,0BAA0B,CAAC;AAkB3D,OAAO,EAUH,UAAU,EAgBb,MAAM,mBAAmB,CAAC;AAE3B,eAAO,MAAM,sBAAsB,SAAU,mBAAmB,EAAE,wBAMjE,CAAC;AAEF,eAAO,MAAM,2BAA2B,eAAgB,WAAW,KAAG,MAOrE,CAAC;AAEF,eAAO,MAAM,uBAAuB,QAAS,mBAAmB,SAAS,MAAM,sBAyB9E,CAAC;AAIF,eAAO,MAAM,qBAAqB,UACvB,MAAM,gBACC,MAAM,uBACC,MAAM,yBACJ,MAAM,kBACb,MAAM,YACZ,MAAM,YACN,MAAM,KACjB,MAyBF,CAAC;AAIF,eAAO,MAAM,oBAAoB,UACtB,MAAM,gBACC,MAAM,uBACC,MAAM,yBACJ,MAAM,KAC9B,MAQF,CAAC;AAEF,eAAO,MAAM,uBAAuB,iBAAkB,MAAM,YAAY,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,uBAAuB,iBAAkB,MAAM,YAAY,MAAM,KAAG,MAQhF,CAAC;AAEF,eAAO,MAAM,sBAAsB,aAAc,MAAM,KAAG,MAKzD,CAAC;AAEF,eAAO,MAAM,gBAAgB,+CAqC5B,CAAC;AAIF,eAAO,MAAM,gBAAgB,cAAe,UAAU,wBAAwB,QAAQ,eAAe,CAAC,KAAG,OA6BxG,CAAC;AAEF,eAAO,MAAM,oBAAoB,cAClB,UAAU,wBACC,QAAQ,eAAe,CAAC,KAC/C,OAyBF,CAAC;AAEF,eAAO,MAAM,0BAA0B,cACxB,UAAU,wBACC,QAAQ,eAAe,CAAC,KAC/C,OAiBF,CAAC;AAIF,eAAO,MAAM,6BAA6B,cAC3B,UAAU,wBACC,QAAQ,eAAe,CAAC,KAC/C,OAuBF,CAAC;AAEF,eAAO,MAAM,iBAAiB,cACf,UAAU,gBACP,YAAY,iBACZ,OAAO,KACtB,QAAQ,YAAY,CA0EtB,CAAC;AAEF,eAAO,MAAM,wBAAwB,qBAAsB,YAAY,EAAE,KAAG,YAAY,EAEvF,CAAC;AACF,eAAO,MAAM,yBAAyB,qBAAsB,YAAY,EAAE,KAAG,OAE5E,CAAC;AAEF,eAAO,MAAM,yBAAyB,gBACrB,YAAY,6BACE,MAAM,mBAChB,MAAM,KACxB,QAAQ,YAAY,CAgCtB,CAAC;AACF,eAAO,MAAM,yBAAyB,gBACrB,QAAQ,YAAY,CAAC,gCACJ,QAAQ,EAAE,KACzC,eA4CF,CAAC"}

package/lib/esm/reducers/CaseHelpers.js

@@ -236,6 +236,9 @@ export const createCasePayload = (caseState, sessionItem, isCaseCreate = false)
     !isEmpty(case_details.hostname) && (casePayload.hostname = case_details.hostname);
     !isEmpty(case_details.caseResourceLinks) && (casePayload.caseResourceLinks = case_details.caseResourceLinks);
     !isEmpty(case_details.phone) && (casePayload.phone = case_details.phone);
+    case_details.screenSessionRequested && (casePayload.screenSessionRequested = !!case_details.screenSessionRequested);
+    case_details.remoteSessionTermsAcked &&
+        (casePayload.remoteSessionTermsAcked = !!case_details.remoteSessionTermsAcked);
     casePayload.suppliedPhoneNumberVerified = !isEmpty(case_details.suppliedPhoneNumberVerified)
         ? case_details.suppliedPhoneNumberVerified
         : 'False';
@@ -286,7 +289,7 @@ export const getHasInvalidEntitlements = (caseEntitlements) => {
     return filter(unionBy(caseEntitlements, 'slaProcessId'), (e) => !!e.slaProcessId).length === 0;
 };
 export const getCaseFromSessionDetails = (sessionItem, loggedInUserAccountNumber, loggedInUserSSO) => {
-    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m;
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o;
     const { sessionDetails, session } = sessionItem;
     return {
         product: sessionDetails.product,
@@ -316,10 +319,11 @@ export const getCaseFromSessionDetails = (sessionItem, loggedInUserAccountNumber
         suppliedPhoneNumberVerified: (_m = sessionDetails.suppliedPhoneNumberVerified) !== null && _m !== void 0 ? _m : undefined,
         userAgent: session.userAgent,
         originatingSystem: session.originatingSystem,
+        screenSessionRequested: (_o = sessionDetails.screenSessionRequested) !== null && _o !== void 0 ? _o : false,
     };
 };
 export const getSessionDetailsFromCase = (caseDetails, selectedNotificationContacts) => {
-    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s, _t, _u;
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j, _k, _l, _m, _o, _p, _q, _r, _s, _t, _u, _v;
     const notifiedUsersInternal = [];
     const notifiedUsersExternal = [];
     forEach(selectedNotificationContacts, (contact) => {
@@ -358,5 +362,6 @@ export const getSessionDetailsFromCase = (caseDetails, selectedNotificationConta
         noClusterIdReasonExplanation: (_s = (_r = caseDetails.noClusterIdReasonExplanation) === null || _r === void 0 ? void 0 : _r.substring(0, SESSION_NO_CLUSTER_REASON_EXPLANATION_LENGTH_LIMIT)) !== null && _s !== void 0 ? _s : '',
         phone: (_u = (_t = caseDetails.phone) === null || _t === void 0 ? void 0 : _t.substring(0, SESSION_PHONE_LENGTH_LIMIT)) !== null && _u !== void 0 ? _u : '',
         suppliedPhoneNumberVerified: caseDetails.suppliedPhoneNumberVerified,
+        screenSessionRequested: (_v = caseDetails.screenSessionRequested) !== null && _v !== void 0 ? _v : false,
     };
 };

package/lib/esm/reducers/CaseReducer.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseReducer.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseReducer.ts"],"names":[],"mappings":"AAGA,OAAO,EAAE,YAAY,EAAE,MAAM,qDAAqD,CAAC;AACnF,OAAO,EAAE,YAAY,EAAE,iBAAiB,EAAE,WAAW,EAAE,aAAa,EAAE,MAAM,yCAAyC,CAAC;AAEtH,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,0BAA0B,EAA+B,MAAM,qCAAqC,CAAC;AAC9G,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,mBAAmB,EAAE,MAAM,0CAA0C,CAAC;AAE/E,OAAO,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAC/D,OAAO,EAAE,QAAQ,EAAE,MAAM,8BAA8B,CAAC;AASxD,OAAO,EAEH,uBAAuB,EAEvB,UAAU,EAEb,MAAM,mBAAmB,CAAC;AAU3B,eAAO,MAAM,WAAW,WAAY,UAAU,UAAU,GAAG,KAAG,UA6L7D,CAAC;AAGF,eAAO,MAAM,cAAc,aAAc,uBAAuB,aAAa,QAAQ,YAAY,CAAC,SAEjG,CAAC;AAEF,eAAO,MAAM,YAAY,aAAc,uBAAuB,aAAa,QAAQ,UAAU,CAAC,SAE7F,CAAC;AAEF,eAAO,MAAM,eAAe,aAAc,uBAAuB,gCAAgC,QAAQ,EAAE,SAK1G,CAAC;AAEF,eAAO,MAAM,UAAU,aACT,uBAAuB,eACpB,UAAU,eACV,YAAY,gBACX,OAAO,mBACJ,MAAM,GAAG,WAAW,kBAoBxC,CAAC;AACF;;;;GAIG;AACH,eAAO,MAAM,oCAAoC,aAAc,uBAAuB,qBAUrF,CAAC;AAEF;;;;GAIG;AACH,eAAO,MAAM,6BAA6B,aAAc,uBAAuB,eAAe,OAAO,SAOpG,CAAC;AAEF,eAAO,MAAM,0BAA0B,aACzB,uBAAuB,cACrB,MAAM,eACL,UAAU,kBAG1B,CAAC;AAEF,eAAO,MAAM,cAAc,aACb,uBAAuB,cACrB,MAAM,cACN,WAAW,kBAoB1B,CAAC;AAEF,eAAO,MAAM,sBAAsB,aACrB,uBAAuB,QAC3B,mBAAmB,EAAE,sBACP,iBAAiB,EAAE,SAO1C,CAAC;AAEF,eAAO,MAAM,mBAAmB,aAAoB,uBAAuB,WAAW,MAAM,eAAe,MAAM,kBAYhH,CAAC;AAEF,eAAO,MAAM,kBAAkB,aACjB,uBAAuB,cACrB,MAAM,eACL,QAAQ,UAAU,CAAC,kBAmBnC,CAAC;AAEF,eAAO,MAAM,mBAAmB,aAClB,uBAAuB,cACrB,MAAM,gBACJ,MAAM,EAAE,kBAoBzB,CAAC;AAEF,eAAO,MAAM,mBAAmB,aAClB,uBAAuB,cACrB,MAAM,cACN,QAAQ,EAAE,kBAmBzB,CAAC;AAEF,eAAO,MAAM,oBAAoB,aAAc,uBAAuB,SASrE,CAAC;AAEF,eAAO,MAAM,oBAAoB,aACnB,uBAAuB,iBAClB,MAAM,0DAEA,QAAQ,QAAQ,CAAC,kBA8CzC,CAAC;AAEF,eAAO,MAAM,YAAY,aACX,uBAAuB,SAC1B,QAAQ,WACN,MAAM,yBACQ,WAAW,4BACR,WAAW,2DAEV,MAAM,GAAG,SAAS,kBAmChD,CAAC;AA8BF,eAAO,MAAM,qBAAqB,aACpB,uBAAuB,sBACb,MAAM,8CAEZ,WAAW,6BACE,MAAM,GAAG,SAAS,kBAyBhD,CAAC;AAIF,eAAO,MAAM,qBAAqB,aACpB,uBAAuB,eACpB,YAAY,6BACE,MAAM,uBACZ,QAAQ,wBACR,QAAQ,QAAQ,CAAC,kBAiDzC,CAAC;AAmCF,eAAO,MAAM,gBAAgB,aACf,uBAAuB,cACrB,MAAM,8DAGH,QAAQ,YAAY,CAAC,kBAqGvC,CAAC;AAEF,eAAO,MAAM,iBAAiB,aAChB,uBAAuB,cACrB,MAAM,eACL,QAAQ,YAAY,CAAC,mBACjB,OAAO,mBAiB3B,CAAC;AAEF,eAAO,MAAM,oCAAoC,aACnC,uBAAuB,SAC1B,aAAa,EAAE,gBACR,MAAM,kBAmCvB,CAAC;AAEF,eAAO,MAAM,oCAAoC,aACnC,uBAAuB,yEAInB,MAAM,kBACJ,MAAM,kBAgFzB,CAAC;AAEF,eAAO,MAAM,yCAAyC,aACxC,uBAAuB,cACrB,OAAO,iBACJ,MAAM,SAMxB,CAAC;AAIF,eAAO,MAAM,yBAAyB,aACxB,uBAAuB,iBAClB,MAAM,eACR,MAAM,sBACC,QAAQ,kBA6B/B,CAAC;AAEF,wBAAsB,2BAA2B,CAAC,QAAQ,EAAE,uBAAuB,EAAE,UAAU,EAAE,MAAM,iBAmBtG;AAGD,wBAAgB,oBAAoB,CAChC,QAAQ,EAAE,uBAAuB,EACjC,KAAK,EAAE,MAAM,EACb,gBAAgB,EAAE,mBAAmB,CAAC,OAAO,CAAC,0BAA0B,EAAE,CAAC,CAAC,EAC5E,QAAQ,EAAE,CAAC,KAAK,EAAE,MAAM,KAAK,0BAA0B,EAAE,QAO5D;AAED,wBAAsB,kBAAkB,CAAC,QAAQ,EAAE,uBAAuB,EAAE,OAAO,EAAE,MAAM,iBAiB1F;AAED,eAAO,MAAM,kBAAkB,aAAc,uBAAuB,QAAQ,OAAO,SAKlF,CAAC"}

package/lib/esm/reducers/CaseReducer.js

@@ -495,7 +495,7 @@ const getAllRelevantContacts = (loggedInUserContact, caseAccountNumber, contactS
     }
 });
 export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, refresh = false, previousState = {}) => __awaiter(void 0, void 0, void 0, function* () {
-    var _h;
+    var _h, _j;
     dispatch({ type: CaseReducerConstants.requestCaseDetails, payload: { caseDetails: { caseNumber } } });
     try {
         const data = yield publicApi.kase.getCase(caseNumber);
@@ -539,6 +539,7 @@ export const fetchCaseDetails = (dispatch, caseNumber, loggedInUserRights, refre
             noClusterIdReasonExplanation: data.noClusterIdReasonExplanation || '',
             phone: data.phone || '',
             suppliedPhoneNumberVerified: data.suppliedPhoneNumberVerified || undefined,
+            screenSessionRequested: (_j = data.screenSessionRequested) !== null && _j !== void 0 ? _j : false,
         };
         caseDetails.chats = data === null || data === void 0 ? void 0 : data.chats;
         caseDetails.comments = data === null || data === void 0 ? void 0 : data.comments;

package/lib/esm/scss/_pf4-overrides.scss

@@ -409,3 +409,9 @@ div#case-reopen-modal.pf-c-modal-box__body {
 pfe-accordion {
     box-shadow: inset 1px 1px 0px #d2d2d2, inset -1px -1px 0px #d2d2d2;
 }
+
+.pf-c-wizard__main,
+.pf-c-wizard__footer,
+.pf-c-wizard__nav {
+    z-index: 1 !important;
+}

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@rh-support/troubleshoot",
-    "version": "2.1.14",
+    "version": "2.1.16",
     "publishConfig": {
         "access": "public",
         "registry": "https://registry.npmjs.org"
@@ -26,7 +26,7 @@
         "lib/**/*"
     ],
     "peerDependencies": {
-        "@cee-eng/hydrajs": "4.15.81",
+        "@cee-eng/hydrajs": "4.15.82",
         "@cee-eng/ui-toolkit": "1.1.6",
         "@patternfly/patternfly": "4.196.7",
         "@patternfly/pfe-accordion": "1.12.3",
@@ -56,7 +56,7 @@
         "react-virtualized": "^9.21.2"
     },
     "dependencies": {
-        "@cee-eng/hydrajs": "4.15.81",
+        "@cee-eng/hydrajs": "4.15.82",
         "@cee-eng/ui-toolkit": "1.1.6",
         "@patternfly/patternfly": "4.196.7",
         "@patternfly/pfe-accordion": "1.12.3",
@@ -66,11 +66,11 @@
         "@patternfly/react-core": "4.264.0",
         "@progress/kendo-drawing": "^1.6.0",
         "@progress/kendo-react-pdf": "^3.12.0",
-        "@rh-support/components": "2.0.9",
-        "@rh-support/react-context": "2.0.9",
+        "@rh-support/components": "2.0.10",
+        "@rh-support/react-context": "2.0.10",
         "@rh-support/types": "2.0.2",
-        "@rh-support/user-permissions": "2.0.9",
-        "@rh-support/utils": "2.0.9",
+        "@rh-support/user-permissions": "2.0.10",
+        "@rh-support/utils": "2.0.10",
         "@types/react-redux": "^7.1.12",
         "@types/redux": "^3.6.0",
         "dompurify": "^2.4.1",
@@ -133,5 +133,5 @@
         "defaults and supports es6-module",
         "maintained node versions"
     ],
-    "gitHead": "b58b25951bb84533b380d7868f120eaa33461f5e"
+    "gitHead": "3aaca2151387dacc6c83f1ba9aac23f963e45bbc"
 }