@rh-support/troubleshoot 0.2.116 → 0.2.117

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"ActiveCustomerEscalation.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.tsx"],"names":[],"mappings":"AAIA,OAAO,KAA+B,MAAM,OAAO,CAAC;AAMpD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;CACtB;AAED,eAAO,MAAM,wBAAwB,+EAuGnC,CAAC"}
+{"version":3,"file":"ActiveCustomerEscalation.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.tsx"],"names":[],"mappings":"AAIA,OAAO,KAA+B,MAAM,OAAO,CAAC;AAMpD,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,YAAY,EAAE,MAAM,CAAC;IACrB,UAAU,EAAE,MAAM,CAAC;CACtB;AAED,eAAO,MAAM,wBAAwB,+EAkHnC,CAAC"}

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/ActiveCustomerEscalation.js

@@ -1,4 +1,4 @@
-import { Button } from '@patternfly/react-core';
+import { Button, Popover } from '@patternfly/react-core';
 import InfoCircleIcon from '@patternfly/react-icons/dist/js/icons/info-circle-icon';
 import { useCanEditCase } from '@rh-support/react-context';
 import { Can, resourceActions, resources } from '@rh-support/user-permissions';
@@ -37,9 +37,11 @@ export const ActiveCustomerEscalation = forwardRef((props, ref) => {
     };
     const isNotInternalElements = (React.createElement("div", { className: "card card-white card-support escalations", ref: ref },
         React.createElement("h3", { className: "card-heading" },
-            t('Case escalation'),
-            React.createElement("a", { href: "/support/escalation", target: "_blank" },
-                React.createElement(InfoCircleIcon, null))),
+            t('Request an escalation'),
+            React.createElement("div", { style: { marginLeft: 'auto' } },
+                React.createElement(Popover, { showClose: false, position: 'left', hasAutoWidth: true, bodyContent: (hide) => (React.createElement("a", { href: "/support/escalation", target: "_blank" },
+                        React.createElement(Trans, null, "Learn more about escalation cases."))) },
+                    React.createElement(InfoCircleIcon, { title: t('Learn more about escalation cases popover') })))),
         React.createElement("div", { className: "card-body" },
             React.createElement("p", null,
                 React.createElement("strong", null, `${t('Request a management escalation if your issue')}`),

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAwBA,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,eAqNnD"}
+{"version":3,"file":"RequestEscalationModal.d.ts","sourceRoot":"","sources":["../../../../../src/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.tsx"],"names":[],"mappings":"AAwCA,UAAU,MAAM;IACZ,UAAU,EAAE,MAAM,CAAC;IACnB,QAAQ,EAAE,MAAM,CAAC;IACjB,IAAI,EAAE,OAAO,CAAC;IACd,UAAU,EAAE,MAAM,CAAC;IACnB,OAAO,EAAE,MAAM,IAAI,CAAC;CACvB;AAID,wBAAgB,sBAAsB,CAAC,KAAK,EAAE,MAAM,eA4VnD"}

package/lib/esm/components/CaseEditView/ActiveCustomerEscalation/RequestEscalationModal.js

@@ -8,11 +8,13 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
     });
 };
 import { escalations, publicApi } from '@cee-eng/hydrajs';
-import { Button, Modal, Select, SelectDirection, SelectOption } from '@patternfly/react-core';
+import { Button, Form, FormGroup, Grid, GridItem, Modal, Popover, Select, SelectOption, TextArea, TextInput, Title, ValidatedOptions, } from '@patternfly/react-core';
+import ExclamationCircleIcon from '@patternfly/react-icons/dist/js/icons/exclamation-circle-icon';
+import InfoCircleIcon from '@patternfly/react-icons/dist/js/icons/info-circle-icon';
 import { AlertMessage, AlertType, LoadingIndicator, ToastNotification, useFetch } from '@rh-support/components';
 import { useGlobalStateContext } from '@rh-support/react-context';
 import isEmpty from 'lodash/isEmpty';
-import React, { useState } from 'react';
+import React, { useEffect, useState } from 'react';
 import { Trans, useTranslation } from 'react-i18next';
 import { useCaseDispatch } from '../../../context/CaseContext';
 import { useCaseDetailsPageDispatchContext, useCaseDetailsPageStateContext, } from '../../../context/CaseDetailsPageContext';
@@ -26,23 +28,31 @@ const customerGEOKeys = Object.keys(CustomerGEOs);
 export function RequestEscalationModal(props) {
     const { globalMetadataState: { loggedInUser, loggedInUserRights }, } = useGlobalStateContext();
     const { t } = useTranslation();
-    const [showDropdown, setShowDropdown] = useState(false);
-    const onDropdownToggle = (toggle) => setShowDropdown(toggle);
-    const [formState, setFormState] = useState({
+    const [showGeoDropdown, setGeoShowDropdown] = useState(false);
+    const onGeoDropdownToggle = (toggle) => setGeoShowDropdown(toggle);
+    const [showCategoryDropdown, setCategoryShowDropdown] = useState(false);
+    const onCategoryDropdownToggle = (toggle) => setCategoryShowDropdown(toggle);
+    const [categories, setCategories] = useState([]);
+    const initialState = {
         subject: '',
         description: '',
         expectations: '',
         geo: '',
-    });
+        businessImpactDescription: '',
+        rmeCategory: '',
+    };
+    const [formState, setFormState] = useState(initialState);
     const [hasLargeSubject, setHasLargeSubject] = useState(false);
+    const [submitButtonIsClicked, setSubmitSaveButtonIsClicked] = useState(false);
     // checks if all the fields have values.
     const hasRequiredInfo = () => Object.keys(formState).reduce((accumulator, currentValue) => { var _a; return !accumulator ? accumulator : formState[currentValue].length > 0 && ((_a = formState[currentValue]) === null || _a === void 0 ? void 0 : _a.trim()); }, true);
-    const setFormStateThunk = (key) => (event) => setFormState(Object.assign(Object.assign({}, formState), { [key]: event.target.value }));
+    const setFormStateValue = (key) => (value) => setFormState(Object.assign(Object.assign({}, formState), { [key]: value }));
     const createEscalationFetch = useFetch(escalations.createIceEscalation, { propgateErrors: true });
     const { request: postCommentRequest, isFetching: isPostingComment } = useFetch(publicApi.kase.postComment, {
         propgateErrors: true,
     });
     const { request: updateCaseRequest, isFetching: isUpdatingCase } = useFetch(publicApi.kase.updateCase);
+    const { request: getRmeCategories, isFetching: isCategoriesFetching } = useFetch(escalations.getEscalationCategories, { propgateErrors: true });
     const { sort, allDiscussions, discussionFiltersListState } = useCaseDiscussionTabStateContext();
     const dispatchDiscussion = useCaseDiscussionTabDispatchContext();
     const { caseDetailsPageState: { caseFeedbacksHydra }, } = useCaseDetailsPageStateContext();
@@ -52,7 +62,11 @@ export function RequestEscalationModal(props) {
     const onErrorClose = () => setCreationError(false);
     const setGeoState = (event, selection) => {
         setFormState(Object.assign(Object.assign({}, formState), { geo: selection }));
-        onDropdownToggle(false);
+        onGeoDropdownToggle(false);
+    };
+    const setCategoryState = (event, selection) => {
+        setFormState(Object.assign(Object.assign({}, formState), { rmeCategory: selection }));
+        onCategoryDropdownToggle(false);
     };
     const submitEscalationComment = (escalationNum, comment) => __awaiter(this, void 0, void 0, function* () {
         escalationNum &&
@@ -63,60 +77,105 @@ export function RequestEscalationModal(props) {
         checkForCaseStatusToggleOnAttachOrComment(caseDispatch, loggedInUserRights.data.isInternal(), props.caseStatus);
         escalationNum &&
             ToastNotification.addSuccessMessage(t('Your escalation request has been successfully submitted.'));
-        props.onClose();
     });
-    const onSubjectChange = (e) => {
-        var _a;
-        const subject = isEmpty((_a = e.target.value) === null || _a === void 0 ? void 0 : _a.trim()) ? '' : e.target.value;
+    const onSubjectChange = (subject) => {
         const isSubjectLarge = subject.length > ESCALATION_SUBJECT_LENGTH_LIMIT;
         setHasLargeSubject(isSubjectLarge);
-        isSubjectLarge ? setFormState(Object.assign(Object.assign({}, formState), { subject: '' })) : setFormState(Object.assign(Object.assign({}, formState), { subject }));
+        setFormState(Object.assign(Object.assign({}, formState), { subject }));
+    };
+    const onCancel = () => {
+        if (isPostingComment || isUpdatingCase || createEscalationFetch.isFetching)
+            return;
+        setSubmitSaveButtonIsClicked(false);
+        setFormState(initialState);
+        setHasLargeSubject(false);
+        props.onClose();
     };
-    const onCancel = () => props.onClose();
     const onSubmit = () => __awaiter(this, void 0, void 0, function* () {
+        setSubmitSaveButtonIsClicked(true);
+        if (!hasRequiredInfo() || hasLargeSubject)
+            return;
         try {
             const res = yield createEscalationFetch.request(Object.assign(Object.assign({}, formState), { recordType: 'Active Customer Escalation', escalationSource: 'RME Escalation', status: 'New', accountNumber: loggedInUserRights.data.getAccountNumber(), caseNumber: props.caseNumber, requestor: `${loggedInUser.data.firstName} ${loggedInUser.data.lastName}`, requestorEmail: loggedInUser.data.email, requestorPhone: loggedInUser.data.phone, alreadyEscalated: false, severity: props.severity ? props.severity.charAt(0) : '3' }));
-            const fullComment = t('### Request Management Escalation:\n\n**Subject**\n{{subject}}\n\n**Description**\n{{description}}\n\n**Expectations**\n{{expectations}}', { subject: formState.subject, description: formState.description, expectations: formState.expectations });
-            yield submitEscalationComment(res.name, fullComment);
+            const fullComment = t('### Request Management Escalation:\n\n**Subject**\n{{subject}}\n\n**Category**\n{{rmeCategory}}\n\n**Description**\n{{description}}\n\n**Expectations**\n{{expectations}}\n\n**Business Impact**\n{{businessImpactDescription}}', {
+                category: formState.rmeCategory,
+                subject: formState.subject,
+                description: formState.description,
+                expectations: formState.expectations,
+                businessImpactDescription: formState.businessImpactDescription,
+                rmeCategory: formState.rmeCategory,
+            });
+            try {
+                yield submitEscalationComment(res.name, fullComment);
+            }
+            catch (e) {
+                // silently fails, escalation is created but adding comment fails
+            }
+            props.onClose();
         }
         catch (error) {
+            //=> handle error
             setCreationError(true);
         }
     });
-    const modalActions = isPostingComment || isUpdatingCase || createEscalationFetch.isFetching
-        ? [React.createElement(LoadingIndicator, { key: "loading", isInline: true })]
-        : [
-            React.createElement(Button, { key: "submit", variant: "primary", onClick: onSubmit, "data-tracking-id": "request-rme-submit", isDisabled: createEscalationFetch.isFetching || !hasRequiredInfo() }, t('Submit request')),
-            React.createElement(Button, { key: "cancel", variant: "link", onClick: onCancel, "data-tracking-id": "request-rme-cancel", isDisabled: createEscalationFetch.isFetching }, t('Cancel')),
-        ];
-    return (React.createElement(Modal, { title: t('Request an escalation'), isOpen: props.show, onClose: onCancel, actions: modalActions },
-        React.createElement("p", null,
-            React.createElement(Trans, { i18nKey: "i18RequestEscalationLearnMore" },
-                "If you feel the issue has become more severe or the case should be a higher priority, please provide a detailed comment, and the case will be reviewed by a support manager.",
-                ' ',
-                React.createElement("a", { href: "https://access.redhat.com/site/support/policy/mgt_escalation", target: "_blank", rel: "noopener noreferrer" }, "Learn more."))),
-        React.createElement("p", { className: "rha-bold" },
-            React.createElement("b", null,
-                React.createElement(Trans, null, "* All fields are mandatory."))),
-        React.createElement(AlertMessage, { variant: AlertType.DANGER, title: t('Could not create case escalation'), show: creationError, onClose: onErrorClose }),
-        React.createElement("form", { "aria-label": t('form') },
-            React.createElement("div", { className: "form-group" },
-                React.createElement("label", { htmlFor: "subject-input" },
-                    React.createElement(Trans, null, "Subject")),
-                React.createElement("input", { type: "text", id: "subject-input", className: `form-control ${hasLargeSubject ? 'form-invalid' : ''}`, onChange: onSubjectChange }),
-                hasLargeSubject && (React.createElement("p", { className: "form-instructions" }, t('Subject cannot be more than {{limit}} characters', {
-                    limit: ESCALATION_SUBJECT_LENGTH_LIMIT,
-                })))),
-            React.createElement("div", { className: "form-group" },
-                React.createElement("label", { htmlFor: "description-textarea" },
-                    React.createElement(Trans, null, "Description")),
-                React.createElement("textarea", { id: "description-textarea", className: "form-control", onChange: setFormStateThunk('description') })),
-            React.createElement("div", { className: "form-group" },
-                React.createElement("label", { htmlFor: "expectations-textarea" },
-                    React.createElement(Trans, null, "Expectations")),
-                React.createElement("textarea", { id: "expectations-textarea", className: "form-control", onChange: setFormStateThunk('expectations') })),
-            React.createElement("div", { className: "form-group" },
-                React.createElement("label", { htmlFor: "customer-geo-select" },
-                    React.createElement(Trans, null, "Customer GEO")),
-                React.createElement(Select, { "aria-label": t('Select an option'), id: "customer-geo-select", selections: formState.geo, onSelect: setGeoState, isOpen: showDropdown, direction: SelectDirection.up, placeholderText: t('Select an option'), onToggle: onDropdownToggle }, customerGEOKeys.map((key, index) => (React.createElement(SelectOption, { key: index, value: CustomerGEOs[key].value }, t(CustomerGEOs[key].label)))))))));
+    const modalActions = [
+        React.createElement(Button, { key: "submit", variant: "primary", onClick: onSubmit, "data-tracking-id": "request-rme-submit", isDisabled: submitButtonIsClicked &&
+                (isPostingComment || isUpdatingCase || createEscalationFetch.isFetching || !hasRequiredInfo()) },
+            (isPostingComment || isUpdatingCase || createEscalationFetch.isFetching) && (React.createElement(LoadingIndicator, { key: "loading", isInline: true })),
+            ' ',
+            t('Submit')),
+        React.createElement(Button, { key: "cancel", variant: "link", onClick: onCancel, "data-tracking-id": "request-rme-cancel", isDisabled: createEscalationFetch.isFetching || isPostingComment || isUpdatingCase }, t('Cancel')),
+    ];
+    const header = (React.createElement(Title, { id: "custom-header-label", headingLevel: "h1" },
+        React.createElement(Trans, null, "Request an escalation"),
+        React.createElement(Popover, { showClose: false, position: 'top', hasAutoWidth: true, bodyContent: () => (React.createElement("a", { href: "/support/escalation", target: "_blank" },
+                React.createElement(Trans, null, "Learn more about escalation cases."))) },
+            React.createElement(InfoCircleIcon, { className: "pf-u-ml-sm" }))));
+    useEffect(() => {
+        const fetchCategories = () => __awaiter(this, void 0, void 0, function* () {
+            try {
+                const cats = yield getRmeCategories();
+                setCategories(cats);
+            }
+            catch (e) {
+                console.log(e);
+            }
+        });
+        fetchCategories();
+        // eslint-disable-next-line react-hooks/exhaustive-deps
+    }, []);
+    return (React.createElement(Modal, { isOpen: props.show, onClose: onCancel, actions: modalActions, header: header },
+        React.createElement("p", { className: "pf-u-mb-md" },
+            React.createElement(Trans, { i18nKey: "i18RequestEscalationDescription" }, "Submit an escalation if an issue has become more severe or you feel the case needs a higher priority. A support manager will review yor escalation request.")),
+        React.createElement(AlertMessage, { variant: AlertType.DANGER, title: t('Could not create case escalation'), show: creationError, onClose: onErrorClose, isInline: true, className: "pf-u-mb-md" }),
+        React.createElement(Form, { "aria-label": t('form') },
+            React.createElement(Grid, { hasGutter: true, md: 12 },
+                React.createElement(GridItem, { span: 6 },
+                    React.createElement(FormGroup, { isRequired: true, label: t('Category'), fieldId: "escalation-category" },
+                        React.createElement(Select, Object.assign({ "aria-label": t('Category'), id: "customer-category-select", selections: formState.rmeCategory, validated: submitButtonIsClicked && isEmpty(formState.rmeCategory)
+                                ? ValidatedOptions.error
+                                : ValidatedOptions.default, "aria-invalid": submitButtonIsClicked && isEmpty(formState.rmeCategory), onSelect: setCategoryState, isOpen: showCategoryDropdown, placeholderText: t('Select an option that best fits'), onToggle: onCategoryDropdownToggle }, (isCategoriesFetching && { loadingVariant: 'spinner' })), categories.map((value, index) => (React.createElement(SelectOption, { key: index, value: value }, value)))))),
+                React.createElement(GridItem, { span: 6 },
+                    React.createElement(FormGroup, { isRequired: true, label: t('My region'), fieldId: "escalation-region" },
+                        React.createElement(Select, { "aria-label": t('My region'), id: "customer-geo-select", selections: formState.geo, onSelect: setGeoState, isOpen: showGeoDropdown, validated: submitButtonIsClicked && isEmpty(formState.geo)
+                                ? ValidatedOptions.error
+                                : ValidatedOptions.default, placeholderText: t('Select a location'), onToggle: onGeoDropdownToggle, "aria-invalid": submitButtonIsClicked && isEmpty(formState.geo) }, customerGEOKeys.map((key, index) => (React.createElement(SelectOption, { key: index, value: CustomerGEOs[key].value }, t(CustomerGEOs[key].label))))))),
+                React.createElement(FormGroup, { isRequired: true, validated: submitButtonIsClicked && hasLargeSubject ? ValidatedOptions.error : ValidatedOptions.default, helperTextInvalid: t('Subject cannot be more than {{limit}} characters', {
+                        limit: ESCALATION_SUBJECT_LENGTH_LIMIT,
+                    }), helperTextInvalidIcon: React.createElement(ExclamationCircleIcon, null), label: t('Subject'), fieldId: "escalation-subject" },
+                    React.createElement(TextInput, { isRequired: true, validated: (submitButtonIsClicked && isEmpty(formState.subject)) || hasLargeSubject
+                            ? ValidatedOptions.error
+                            : ValidatedOptions.default, type: "text", placeholder: t('Enter a subject for your request'), id: "subject-input", name: "subject-input", value: formState.subject, onChange: onSubjectChange, "aria-label": t('Subject') })),
+                React.createElement(FormGroup, { isRequired: true, label: t('Description'), fieldId: "escalation-description" },
+                    React.createElement(TextArea, { value: formState.description, onChange: setFormStateValue('description'), isRequired: true, validated: submitButtonIsClicked && isEmpty(formState.description)
+                            ? ValidatedOptions.error
+                            : ValidatedOptions.default, "aria-label": t('Description'), id: "description-textarea", placeholder: t('Provide a detailed comment for us to best assist you') })),
+                React.createElement(FormGroup, { isRequired: true, label: t('Expectations'), fieldId: "escalation-expectations" },
+                    React.createElement(TextArea, { onChange: setFormStateValue('expectations'), isRequired: true, validated: submitButtonIsClicked && isEmpty(formState.expectations)
+                            ? ValidatedOptions.error
+                            : ValidatedOptions.default, placeholder: t('What do you expect to happen with this escalation?'), id: "expectations-input", value: formState.expectations, "aria-label": t('Expectations') })),
+                React.createElement(FormGroup, { isRequired: true, label: t('Business impact'), fieldId: "escalation-business-impact" },
+                    React.createElement(TextArea, { onChange: setFormStateValue('businessImpactDescription'), isRequired: true, validated: submitButtonIsClicked && isEmpty(formState.businessImpactDescription)
+                            ? ValidatedOptions.error
+                            : ValidatedOptions.default, placeholder: t('Does your business impact change with this escalation? Please describe how it changed.'), id: "business-impact-input", value: formState.businessImpactDescription, "aria-label": t('Business impact') }))))));
 }

package/lib/esm/components/CaseEditView/Tabs/RMEEscalations/RMEEscalationList.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"RMEEscalationList.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/RMEEscalations/RMEEscalationList.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,eAAe,EAAqB,MAAM,2CAA2C,CAAC;AAwB/F,UAAU,MAAM;IACZ,WAAW,EAAE,eAAe,EAAE,CAAC;IAC/B,UAAU,EAAE,MAAM,CAAC;IACnB,aAAa,EAAE,MAAM,CAAC;IACtB,UAAU,EAAE,OAAO,CAAC;IACpB,UAAU,EAAE,MAAM,CAAC;CACtB;AAOD,MAAM,CAAC,OAAO,UAAU,iBAAiB,CAAC,KAAK,EAAE,MAAM,eAoMtD"}
+{"version":3,"file":"RMEEscalationList.d.ts","sourceRoot":"","sources":["../../../../../../src/components/CaseEditView/Tabs/RMEEscalations/RMEEscalationList.tsx"],"names":[],"mappings":"AACA,OAAO,EAAE,eAAe,EAAqB,MAAM,2CAA2C,CAAC;AAwB/F,UAAU,MAAM;IACZ,WAAW,EAAE,eAAe,EAAE,CAAC;IAC/B,UAAU,EAAE,MAAM,CAAC;IACnB,aAAa,EAAE,MAAM,CAAC;IACtB,UAAU,EAAE,OAAO,CAAC;IACpB,UAAU,EAAE,MAAM,CAAC;CACtB;AAOD,MAAM,CAAC,OAAO,UAAU,iBAAiB,CAAC,KAAK,EAAE,MAAM,eAyMtD"}

package/lib/esm/components/CaseEditView/Tabs/RMEEscalations/RMEEscalationList.js

@@ -8,7 +8,7 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
     });
 };
 import { escalations, publicApi } from '@cee-eng/hydrajs';
-import { Button, ButtonVariant } from '@patternfly/react-core';
+import { Button, ButtonVariant, Flex, FlexItem } from '@patternfly/react-core';
 import { LoadingIndicator, PFTable, Table, ToastNotification, useFetch } from '@rh-support/components';
 import { ability, resourceActions, resources } from '@rh-support/user-permissions';
 import { formatDate } from '@rh-support/utils';
@@ -119,11 +119,13 @@ export default function RMEEscalationList(props) {
                 React.createElement(Trans, null, "Request Re-Open")));
         }
         else {
-            return (React.createElement(React.Fragment, null,
-                React.createElement(Button, { variant: ButtonVariant.secondary, onClick: () => requestUpdateRMEEscalation(escalation.name), "data-tracking-id": "case-details-rme-req-update" },
-                    React.createElement(Trans, null, "Request Update")),
-                React.createElement(Button, { variant: ButtonVariant.secondary, className: "pf-u-mt-sm", onClick: () => requestClosureRMEEscalation(escalation.name), "data-tracking-id": "case-details-rme-req-closure" },
-                    React.createElement(Trans, null, "Request Closure"))));
+            return (React.createElement(Flex, null,
+                React.createElement(FlexItem, null,
+                    React.createElement(Button, { variant: ButtonVariant.secondary, onClick: () => requestUpdateRMEEscalation(escalation.name), "data-tracking-id": "case-details-rme-req-update", className: "" },
+                        React.createElement(Trans, null, "Request Update"))),
+                React.createElement(FlexItem, null,
+                    React.createElement(Button, { variant: ButtonVariant.secondary, className: "pf-u-mt-sm", onClick: () => requestClosureRMEEscalation(escalation.name), "data-tracking-id": "case-details-rme-req-closure" },
+                        React.createElement(Trans, null, "Request Closure")))));
         }
     };
     const canSeeClosedColumn = !isEmpty(find(escalationList, (e) => e.status === escalationStatus.closed));

package/lib/esm/components/Recommendations/AlertToastWrapper.d.ts

@@ -3,6 +3,7 @@
  */
 import { FC } from 'react';
 interface IProps {
+    submitCaseAndNavigate: (isReSubmitting: boolean) => void;
 }
 declare const AlertToastWrapper: FC<IProps>;
 export default AlertToastWrapper;

package/lib/esm/components/Recommendations/AlertToastWrapper.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"AlertToastWrapper.d.ts","sourceRoot":"","sources":["../../../../src/components/Recommendations/AlertToastWrapper.tsx"],"names":[],"mappings":"AAAA;;GAEG;AAGH,OAAc,EAAE,EAAE,EAAE,MAAM,OAAO,CAAC;AAKlC,UAAU,MAAM;CAAG;AAEnB,QAAA,MAAM,iBAAiB,EAAE,EAAE,CAAC,MAAM,CAQjC,CAAC;AAEF,eAAe,iBAAiB,CAAC"}
+{"version":3,"file":"AlertToastWrapper.d.ts","sourceRoot":"","sources":["../../../../src/components/Recommendations/AlertToastWrapper.tsx"],"names":[],"mappings":"AAAA;;GAEG;AAGH,OAAc,EAAE,EAAE,EAAE,MAAM,OAAO,CAAC;AAMlC,UAAU,MAAM;IACZ,qBAAqB,EAAE,CAAC,cAAc,EAAE,OAAO,KAAK,IAAI,CAAC;CAC5D;AAED,QAAA,MAAM,iBAAiB,EAAE,EAAE,CAAC,MAAM,CASjC,CAAC;AAEF,eAAe,iBAAiB,CAAC"}

package/lib/esm/components/Recommendations/AlertToastWrapper.js

@@ -3,11 +3,13 @@
  */
 import { AlertGroup } from '@patternfly/react-core';
 import React from 'react';
+import { ResubmitToast } from '../SubmitCase/ResubmitToast';
 import ClusterRecommendationToast from './ClusterRecommendationToast';
 import CriticalSolutionsToast from './CriticalSolutionsToast';
-const AlertToastWrapper = () => {
+const AlertToastWrapper = ({ submitCaseAndNavigate }) => {
     return (React.createElement(AlertGroup, { isToast: true },
         React.createElement(CriticalSolutionsToast, null),
-        React.createElement(ClusterRecommendationToast, null)));
+        React.createElement(ClusterRecommendationToast, null),
+        React.createElement(ResubmitToast, { submitCaseAndNavigate: submitCaseAndNavigate })));
 };
 export default AlertToastWrapper;

package/lib/esm/components/SessionRestore/RestoreLastSessionModal.d.ts

@@ -0,0 +1,9 @@
+import { ISessionItem } from '@cee-eng/hydrajs/@types/api/pcm/troubleshootSession';
+import { FC } from 'react';
+interface IProps {
+    onRestore: (sessionItem: ISessionItem) => Promise<void>;
+    errorSession: ISessionItem;
+}
+export declare const RestoreLastSessionModal: FC<IProps>;
+export {};
+//# sourceMappingURL=RestoreLastSessionModal.d.ts.map

package/lib/esm/components/SessionRestore/RestoreLastSessionModal.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"RestoreLastSessionModal.d.ts","sourceRoot":"","sources":["../../../../src/components/SessionRestore/RestoreLastSessionModal.tsx"],"names":[],"mappings":"AAAA,OAAO,EAAE,YAAY,EAAE,MAAM,qDAAqD,CAAC;AAGnF,OAAc,EAAE,EAAE,EAAE,MAAM,OAAO,CAAC;AAMlC,UAAU,MAAM;IACZ,SAAS,EAAE,CAAC,WAAW,EAAE,YAAY,KAAK,OAAO,CAAC,IAAI,CAAC,CAAC;IACxD,YAAY,EAAE,YAAY,CAAC;CAC9B;AAED,eAAO,MAAM,uBAAuB,EAAE,EAAE,CAAC,MAAM,CA0D9C,CAAC"}

package/lib/esm/components/SessionRestore/RestoreLastSessionModal.js

@@ -0,0 +1,43 @@
+var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, generator) {
+    function adopt(value) { return value instanceof P ? value : new P(function (resolve) { resolve(value); }); }
+    return new (P || (P = Promise))(function (resolve, reject) {
+        function fulfilled(value) { try { step(generator.next(value)); } catch (e) { reject(e); } }
+        function rejected(value) { try { step(generator["throw"](value)); } catch (e) { reject(e); } }
+        function step(result) { result.done ? resolve(result.value) : adopt(result.value).then(fulfilled, rejected); }
+        step((generator = generator.apply(thisArg, _arguments || [])).next());
+    });
+};
+import { Button, Modal, ModalVariant } from '@patternfly/react-core';
+import { isEqual } from 'lodash';
+import React from 'react';
+import { Trans, useTranslation } from 'react-i18next';
+import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
+import { updateCaseCreationErrorStatus } from '../../reducers/CaseReducer';
+export const RestoreLastSessionModal = ({ onRestore, errorSession }) => {
+    const { t } = useTranslation();
+    const { caseCreation500ErrorStatus, caseCreationError } = useCaseSelector((state) => ({
+        caseCreation500ErrorStatus: state.caseCreation500ErrorStatus,
+        caseCreationError: state.caseCreationError,
+    }), isEqual);
+    const caseDispatch = useCaseDispatch();
+    /**
+     * On Restore
+     */
+    const onRestoreClick = () => __awaiter(void 0, void 0, void 0, function* () {
+        yield onRestore(errorSession);
+        updateCaseCreationErrorStatus(caseDispatch, false);
+    });
+    /**
+     * On Open a new case close the modal by setting `caseCreationError` false
+     */
+    const onOpenNewCase = () => {
+        updateCaseCreationErrorStatus(caseDispatch, false);
+    };
+    return (React.createElement(Modal, { "data-tracking-id": "restore-session-modal", variant: ModalVariant.small, title: t('Restore last session?'), isOpen: !caseCreationError && caseCreation500ErrorStatus, onClose: onOpenNewCase, actions: [
+            React.createElement(Button, { key: "restore", variant: "primary", onClick: onRestoreClick, "data-tracking-id": "restore-session-button" },
+                React.createElement(Trans, null, " Restore")),
+            React.createElement(Button, { key: "openANewCase", variant: "secondary", onClick: onOpenNewCase, "data-tracking-id": "restore-session-open-case-button" },
+                React.createElement(Trans, null, "Open a new case")),
+        ] },
+        React.createElement(Trans, null, "It looks like an error prevented your last case from being submitted. Would you like to restore the last session or open a new case?")));
+};

package/lib/esm/components/SessionRestore/SessionRestore.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"SessionRestore.d.ts","sourceRoot":"","sources":["../../../../src/components/SessionRestore/SessionRestore.tsx"],"names":[],"mappings":"AAUA,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAQvD,OAAO,EAGH,eAAe,EAElB,MAAM,iCAAiC,CAAC;AAgBzC,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,cAAc,CAAC,KAAK,EAAE,MAAM,eAmU3C"}
+{"version":3,"file":"SessionRestore.d.ts","sourceRoot":"","sources":["../../../../src/components/SessionRestore/SessionRestore.tsx"],"names":[],"mappings":"AAUA,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAQvD,OAAO,EAGH,eAAe,EAElB,MAAM,iCAAiC,CAAC;AAiBzC,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,cAAc,CAAC,KAAK,EAAE,MAAM,eA4U3C"}

package/lib/esm/components/SessionRestore/SessionRestore.js

@@ -29,17 +29,19 @@ import RouteUtils from '../../utils/routeUtils';
 import { resetAttachment } from '../shared/fileUpload';
 import { restoreFilesFromSession } from '../shared/fileUpload/reducer/AttachmentHelper';
 import { AttachmentDispatchContext } from '../shared/fileUpload/reducer/AttachmentReducerContext';
+import { RestoreLastSessionModal } from './RestoreLastSessionModal';
 import { SessionRestoreCard } from './SessionRestoreCard';
 export function SessionRestore(props) {
     const sessionRestoreDispatch = useContext(SessionRestoreDispatchContext);
     const dispatchToAttachmentReducer = useContext(AttachmentDispatchContext);
     const dispatchToRouteReducer = useRouteDispatchContext();
     const { sessionRestore } = useContext(SessionRestoreStateContext);
-    const { selectedNotificationContacts, cepDetails, caseDetails } = useCaseSelector((state) => ({
+    const { selectedNotificationContacts, cepDetails, caseDetails, caseCreation500ErrorStatus } = useCaseSelector((state) => ({
         openshiftClusterID: state.caseDetails.openshiftClusterID,
         cepDetails: state.cepDetails,
         selectedNotificationContacts: state.selectedNotificationContacts,
         caseDetails: state.caseDetails,
+        caseCreation500ErrorStatus: state.caseCreation500ErrorStatus,
     }), isEqual);
     const caseDispatch = useCaseDispatch();
     const { globalMetadataState: { loggedInUsersAccount, loggedInUserRights, referrerUrl }, } = useContext(GlobalMetadataStateContext);
@@ -54,8 +56,8 @@ export function SessionRestore(props) {
      * Fetching previous sessions on load
      */
     useEffect(() => {
-        loadPreviousSessions(sessionRestoreDispatch);
-    }, [sessionRestoreDispatch]);
+        loadPreviousSessions(sessionRestoreDispatch, caseDispatch);
+    }, [sessionRestoreDispatch, caseDispatch]);
     /**
      * Creating/use existing session new session if one doesn't exist when:
      * 1. hasFetchedPreviousSessions
@@ -129,7 +131,7 @@ export function SessionRestore(props) {
             : !isEmpty(existingUserAgent) && existingUserAgent !== userAgent
                 ? existingUserAgent
                 : userAgent;
-        let session = { userAgent, originatingSystem };
+        let session = { userAgent, originatingSystem, caseCreationError: caseCreation500ErrorStatus };
         if (!isEmpty(caseDetails.caseNumber)) {
             session = Object.assign(Object.assign({}, session), { isActive: false, isResolved: true, caseNumber: caseDetails.caseNumber });
         }
@@ -141,6 +143,7 @@ export function SessionRestore(props) {
         sessionRestore.activeSessionId,
         sessionRestore.hasFetchedPreviousSessions,
         sessionRestoreDispatch,
+        caseCreation500ErrorStatus,
     ], 500);
     /**
      * Patch CEP Details
@@ -279,5 +282,8 @@ export function SessionRestore(props) {
     ], 1000);
     if (!sessionRestoreCardSections.includes(activeSection))
         return React.createElement(React.Fragment, null);
-    return (React.createElement(SessionRestoreCard, { onRestore: restoreSession, previousSessions: previousSessions, onCardDismiss: onSessionRestoreCardDismiss }));
+    return (React.createElement(React.Fragment, null,
+        ' ',
+        React.createElement(SessionRestoreCard, { onRestore: restoreSession, previousSessions: previousSessions, onCardDismiss: onSessionRestoreCardDismiss }),
+        React.createElement(RestoreLastSessionModal, { onRestore: restoreSession, errorSession: sessionRestore.sessionOfCaseCreationError })));
 }

package/lib/esm/components/SubmitCase/ResubmitToast.d.ts

@@ -0,0 +1,7 @@
+import { FC } from 'react';
+interface IProps {
+    submitCaseAndNavigate: (isReSubmitting: boolean) => void;
+}
+export declare const ResubmitToast: FC<IProps>;
+export {};
+//# sourceMappingURL=ResubmitToast.d.ts.map

package/lib/esm/components/SubmitCase/ResubmitToast.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"ResubmitToast.d.ts","sourceRoot":"","sources":["../../../../src/components/SubmitCase/ResubmitToast.tsx"],"names":[],"mappings":"AAEA,OAAc,EAAE,EAAE,EAAE,MAAM,OAAO,CAAC;AAMlC,UAAU,MAAM;IACZ,qBAAqB,EAAE,CAAC,cAAc,EAAE,OAAO,KAAK,IAAI,CAAC;CAC5D;AAED,eAAO,MAAM,aAAa,EAAE,EAAE,CAAC,MAAM,CAuCpC,CAAC"}

package/lib/esm/components/SubmitCase/ResubmitToast.js

@@ -0,0 +1,25 @@
+import { Alert, AlertActionCloseButton, AlertActionLink, AlertVariant } from '@patternfly/react-core';
+import { isEqual } from 'lodash';
+import React from 'react';
+import { Trans, useTranslation } from 'react-i18next';
+import { useCaseDispatch, useCaseSelector } from '../../context/CaseContext';
+import { updateCaseCreationErrorStatus } from '../../reducers/CaseReducer';
+export const ResubmitToast = ({ submitCaseAndNavigate }) => {
+    const { t } = useTranslation();
+    const { caseCreation500ErrorStatus, caseCreationError } = useCaseSelector((state) => ({
+        caseCreation500ErrorStatus: state.caseCreation500ErrorStatus,
+        caseCreationError: state.caseCreationError,
+    }), isEqual);
+    const caseDispatch = useCaseDispatch();
+    const onResubmit = () => {
+        updateCaseCreationErrorStatus(caseDispatch, false); // Hide the resubmit toast
+        submitCaseAndNavigate(true);
+    };
+    const onReturnToCase = () => {
+        updateCaseCreationErrorStatus(caseDispatch, false);
+    };
+    return caseCreationError && caseCreation500ErrorStatus ? (React.createElement(Alert, { "data-tracking-id": "resubmit-case-toast", variant: AlertVariant.danger, title: t('Case was not submitted due to an internal error'), actionClose: React.createElement(AlertActionCloseButton, { onClose: onReturnToCase }), actionLinks: React.createElement(React.Fragment, null,
+            React.createElement(AlertActionLink, { onClick: onResubmit }, t('Resubmit')),
+            React.createElement(AlertActionLink, { onClick: onReturnToCase }, t('Return to cases'))) },
+        React.createElement(Trans, null, "Don\u2019t panic\u2014we\u2019ve saved this case for you! You can try to submit again or restore your session at a later time."))) : null;
+};

package/lib/esm/components/wizardLayout/WizardAside.d.ts

@@ -3,6 +3,7 @@ import { IRouteUrlParams } from '../../reducers/RouteConstNTypes';
 interface IProps {
     routeProps: RouteComponentProps<IRouteUrlParams>;
     isAttachmentUploadModalOpen: boolean;
+    submitCaseAndNavigate: (isReSubmitting: boolean) => void;
 }
 declare function WizardAside(props: IProps): JSX.Element;
 declare namespace WizardAside {

package/lib/esm/components/wizardLayout/WizardAside.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"WizardAside.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/WizardAside.tsx"],"names":[],"mappings":"AAIA,OAAO,EAAE,mBAAmB,EAAE,MAAM,cAAc,CAAC;AAKnD,OAAO,EAEH,eAAe,EAGlB,MAAM,iCAAiC,CAAC;AASzC,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;IACjD,2BAA2B,EAAE,OAAO,CAAC;CACxC;AAGD,iBAAS,WAAW,CAAC,KAAK,EAAE,MAAM,eA8CjC;kBA9CQ,WAAW;;;AAgDpB,eAAe,WAAW,CAAC"}
+{"version":3,"file":"WizardAside.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/WizardAside.tsx"],"names":[],"mappings":"AAIA,OAAO,EAAE,mBAAmB,EAAE,MAAM,cAAc,CAAC;AAKnD,OAAO,EAEH,eAAe,EAGlB,MAAM,iCAAiC,CAAC;AASzC,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;IACjD,2BAA2B,EAAE,OAAO,CAAC;IACrC,qBAAqB,EAAE,CAAC,cAAc,EAAE,OAAO,KAAK,IAAI,CAAC;CAC5D;AAGD,iBAAS,WAAW,CAAC,KAAK,EAAE,MAAM,eA8CjC;kBA9CQ,WAAW;;;AAgDpB,eAAe,WAAW,CAAC"}

package/lib/esm/components/wizardLayout/WizardAside.js

@@ -42,7 +42,7 @@ function WizardAside(props) {
             canUseSessionManagement && React.createElement(SessionRestore, { routeProps: props.routeProps }),
             React.createElement(AsideResults, null),
             canShowFileUploadWidget() && React.createElement(FileDiag, null),
-            React.createElement(AlertToastWrapper, null))));
+            React.createElement(AlertToastWrapper, { submitCaseAndNavigate: props.submitCaseAndNavigate }))));
 }
 WizardAside.defaultProps = defaultProps;
 export default WizardAside;

package/lib/esm/components/wizardLayout/WizardLayout.d.ts.map

@@ -1 +1 @@
-{"version":3,"file":"WizardLayout.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/WizardLayout.tsx"],"names":[],"mappings":"AAQA,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAMvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAcvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,YAAY,CAAC,KAAK,EAAE,MAAM,eAqJzC"}
+{"version":3,"file":"WizardLayout.d.ts","sourceRoot":"","sources":["../../../../src/components/wizardLayout/WizardLayout.tsx"],"names":[],"mappings":"AAQA,OAAO,EAAE,mBAAmB,EAAE,MAAM,kBAAkB,CAAC;AAMvD,OAAO,EAAuC,eAAe,EAAE,MAAM,iCAAiC,CAAC;AAcvG,UAAU,MAAM;IACZ,UAAU,EAAE,mBAAmB,CAAC,eAAe,CAAC,CAAC;CACpD;AAED,wBAAgB,YAAY,CAAC,KAAK,EAAE,MAAM,eAsJzC"}

package/lib/esm/components/wizardLayout/WizardLayout.js

@@ -62,7 +62,7 @@ export function WizardLayout(props) {
         }
         return isModalPresent;
     };
-    const submitCaseAndNavigate = () => {
+    const submitCaseAndNavigate = (isReSubmitting) => {
         confirmationModalType && setConfirmationModalType(null);
         // if a confirmation modal exists, show it and don't submit the case as
         // it will be handled by the confirmation modal itself
@@ -77,12 +77,13 @@ export function WizardLayout(props) {
         submitCase(caseDispatch, caseState, sessionItem, isCaseCreate, errorMessageCaseSubmit500);
         // reset viewedModals on case submit
         viewedConfirmationModalsList.current = [];
-        RouteUtils.navigateToSection(props.routeProps, appRouteConfugurations[activeSection].nextSection, appRouteSectionsSequence, isCaseCreate, isSearchIntent, false);
+        !isReSubmitting &&
+            RouteUtils.navigateToSection(props.routeProps, appRouteConfugurations[activeSection].nextSection, appRouteSectionsSequence, isCaseCreate, isSearchIntent, false);
     };
     const onNext = (e) => {
         var _a;
         if (appRouteConfugurations[activeSection].nextSection === AppRouteSections.SUBMIT_CASE) {
-            submitCaseAndNavigate();
+            submitCaseAndNavigate(false);
             return;
         }
         // confirmed state side support show modal logic
@@ -114,9 +115,9 @@ export function WizardLayout(props) {
         setConfirmationModalType(null);
     };
     return (React.createElement(React.Fragment, null,
-        React.createElement(PreCaseConfirmationModals, { onModalClose: onModalClose, confirmationModalType: confirmationModalType, onConfirm: submitCaseAndNavigate }),
+        React.createElement(PreCaseConfirmationModals, { onModalClose: onModalClose, confirmationModalType: confirmationModalType, onConfirm: () => submitCaseAndNavigate(caseState.caseCreationError) }),
         React.createElement(WizardProgress, { routeProps: props.routeProps, onNext: onNext }),
         React.createElement(WizardMain, { routeProps: props.routeProps }),
         React.createElement(WizardNavigation, { routeProps: props.routeProps, onNext: onNext }),
-        React.createElement(WizardAside, { isAttachmentUploadModalOpen: confirmationModalType === PreCaseConfirmationModalsEnum.NO_ATTACHMENT_MODAL, routeProps: props.routeProps })));
+        React.createElement(WizardAside, { isAttachmentUploadModalOpen: confirmationModalType === PreCaseConfirmationModalsEnum.NO_ATTACHMENT_MODAL, routeProps: props.routeProps, submitCaseAndNavigate: submitCaseAndNavigate })));
 }

package/lib/esm/reducers/CaseConstNTypes.d.ts

@@ -144,7 +144,8 @@ export declare enum CaseReducerConstants {
     setSelectedCaseGroupUsers = "setSelectedCaseGroupUsers",
     getCustomEmail = "getCustomEmail",
     updateEmailList = "updateEmailList",
-    getVersionDetails = "getVersionDetails"
+    getVersionDetails = "getVersionDetails",
+    caseCreation500ErrorStatus = "caseCreation500ErrorStatus"
 }
 export declare const initialCaseState: ICaseState;
 export interface ICaseState {
@@ -186,6 +187,7 @@ export interface ICaseState {
     isFetchingSelectedNotificationContacts: boolean;
     versionsDetails: IApiResponseDetails<IVersionsDetails[]>;
     v3ClusterName?: string;
+    caseCreation500ErrorStatus: boolean;
 }
 export interface ICreateCasePayloadType extends ICaseState {
 }

package/lib/esm/reducers/CaseConstNTypes.d.ts.map

@@ -1 +1 @@
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+{"version":3,"file":"CaseConstNTypes.d.ts","sourceRoot":"","sources":["../../../src/reducers/CaseConstNTypes.ts"],"names":[],"mappings":"AAAA,OAAO,EAAE,gBAAgB,EAAE,MAAM,0CAA0C,CAAC;AAC5E,OAAO,EAAE,YAAY,EAAE,YAAY,EAAE,WAAW,EAAE,aAAa,EAAE,MAAM,yCAAyC,CAAC;AACjH,OAAO,EAAE,UAAU,EAAE,UAAU,EAAE,MAAM,+CAA+C,CAAC;AACvF,OAAO,EAAE,YAAY,EAAE,MAAM,iDAAiD,CAAC;AAC/E,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,0BAA0B,EAAE,MAAM,qCAAqC,CAAC;AACjF,OAAO,EAAE,QAAQ,EAAE,MAAM,wCAAwC,CAAC;AAClE,OAAO,EAAE,OAAO,EAAE,SAAS,EAAE,mBAAmB,EAAE,MAAM,0BAA0B,CAAC;AAEnF,OAAO,EAAE,QAAQ,EAAE,MAAM,OAAO,CAAC;AAEjC,eAAO,MAAM,oBAAoB,MAAM,CAAC;AACxC,eAAO,MAAM,+BAA+B,MAAM,CAAC;AACnD,eAAO,MAAM,wBAAwB,QAAQ,CAAC;AAC9C,eAAO,MAAM,qBAAqB,MAAM,CAAC;AACzC,eAAO,MAAM,uBAAuB,QAAQ,CAAC;AAC7C,eAAO,MAAM,gBAAgB,MAAM,CAAC;AACpC,eAAO,MAAM,uBAAuB,MAAM,CAAC;AAC3C,eAAO,MAAM,qCAAqC,OAAO,CAAC;AAC1D,eAAO,MAAM,qCAAqC,OAAO,CAAC;AAC1D,eAAO,MAAM,iCAAiC,QAAQ,CAAC;AACvD,eAAO,MAAM,kCAAkC,QAAQ,CAAC;AACxD,eAAO,MAAM,mBAAmB,QAAQ,CAAC;AACzC,eAAO,MAAM,yBAAyB,QAAQ,CAAC;AAC/C,eAAO,MAAM,0BAA0B,OAAO,CAAC;AAC/C,eAAO,MAAM,sCAAsC,MAAM,CAAC;AAC1D,eAAO,MAAM,kDAAkD,MAAM,CAAC;AAEtE,eAAO,MAAM,4BAA4B,2DAA2D,CAAC;AAGrG,oBAAY,kBAAkB;IAC1B,KAAK,yFAAyF;IAC9F,WAAW,+DAA+D;IAC1E,kBAAkB,2EAA2E;IAC7F,oBAAoB,4EAA4E;CACnG;AAED,0BAAkB,qBAAqB;IACnC,YAAY,gBAAgB;IAC5B,QAAQ,aAAa;IACrB,OAAO,YAAY;CACtB;AACD,0BAAkB,sBAAsB;IACpC,KAAK,eAAe;IACpB,KAAK,aAAa;IAClB,KAAK,eAAe;IACpB,KAAK,YAAY;CACpB;AAED,eAAO,MAAM,mBAAmB;;;;;;;;CAQ/B,CAAC;AAEF,eAAO,MAAM,iBAAiB;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;CAmB7B,CAAC;AAEF,eAAO,MAAM,mBAAmB;;;;;CAK/B,CAAC;AAEF,eAAO,MAAM,4BAA4B,yEAAyE,CAAC;AAEnH,oBAAY,oBAAoB;IAC5B,iBAAiB,sBAAsB;IACvC,gBAAgB,qBAAqB;IACrC,WAAW,gBAAgB;IAC3B,cAAc,mBAAmB;IACjC,+BAA+B,oCAAoC;IACnE,cAAc,mBAAmB;IACjC,oBAAoB,yBAAyB;IAC7C,sBAAsB,2BAA2B;IACjD,uBAAuB,4BAA4B;IACnD,uBAAuB,4BAA4B;IACnD,mBAAmB,wBAAwB;IAC3C,wBAAwB,6BAA6B;IACrD,eAAe,oBAAoB;IACnC,oBAAoB,yBAAyB;IAC7C,sBAAsB,2BAA2B;IACjD,wBAAwB,6BAA6B;IACrD,yBAAyB,8BAA8B;IACvD,iBAAiB,sBAAsB;IACvC,wBAAwB,6BAA6B;IACrD,mBAAmB,wBAAwB;IAC3C,kBAAkB,uBAAuB;IACzC,8BAA8B,mCAAmC;IACjE,kBAAkB,uBAAuB;IACzC,6BAA6B,kCAAkC;IAC/D,kCAAkC,uCAAuC;IACzE,gCAAgC,qCAAqC;IACrE,sBAAsB,2BAA2B;IACjD,yBAAyB,8BAA8B;IACvD,cAAc,mBAAmB;IACjC,eAAe,oBAAoB;IACnC,iBAAiB,sBAAsB;IACvC,0BAA0B,+BAA+B;CAC5D;AAED,eAAO,MAAM,gBAAgB,EAAE,UA+E9B,CAAC;AAEF,MAAM,WAAW,UAAU;IACvB,iBAAiB,EAAE,mBAAmB,CAAC,OAAO,CAAC,YAAY,CAAC,CAAC,CAAC;IAC9D,WAAW,EAAE,OAAO,CAAC,YAAY,CAAC,CAAC;IACnC,kBAAkB,EAAE,OAAO,CAAC;IAC5B,QAAQ,EAAE,OAAO,CAAC;IAClB,kBAAkB,EAAE,OAAO,CAAC;IAC5B,aAAa,EAAE,aAAa,EAAE,CAAC;IAC/B,4BAA4B,EAAE,QAAQ,EAAE,CAAC;IACzC,gBAAgB,EAAE,OAAO,CAAC;IAC1B,eAAe,EAAE,OAAO,CAAC;IACzB,eAAe,EAAE,OAAO,CAAC;IACzB,cAAc,EAAE,OAAO,CAAC;IACxB,iBAAiB,EAAE,OAAO,CAAC;IAC3B,wBAAwB,EAAE,MAAM,GAAG,GAAG,CAAC,OAAO,CAAC;IAC/C,oBAAoB,EAAE,OAAO,CAAC;IAC9B,uBAAuB,EAAE,OAAO,CAAC;IACjC,yBAAyB,EAAE,OAAO,CAAC;IACnC,uBAAuB,EAAE,OAAO,CAAC;IACjC,aAAa,EAAE,OAAO,CAAC;IACvB,UAAU,EAAE,WAAW,CAAC;IACxB,YAAY,EAAE,OAAO,CAAC;IACtB,iBAAiB,EAAE,OAAO,CAAC;IAC3B,wBAAwB,EAAE,MAAM,CAAC;IACjC,sBAAsB,EAAE,mBAAmB,CAAC,OAAO,CAAC,QAAQ,CAAC,CAAC,CAAC;IAC/D,aAAa,EAAE,mBAAmB,CAAC,QAAQ,CAAC,CAAC;IAC7C,gBAAgB,EAAE,mBAAmB,CAAC,UAAU,EAAE,CAAC,CAAC;IACpD,sBAAsB,EAAE,mBAAmB,CAAC,UAAU,EAAE,CAAC,CAAC;IAC1D,gBAAgB,EAAE,mBAAmB,CAAC,OAAO,CAAC,0BAA0B,EAAE,CAAC,CAAC,CAAC;IAC7E,kBAAkB,EAAE,mBAAmB,CAAC,YAAY,EAAE,CAAC,CAAC;IACxD,sBAAsB,EAAE,OAAO,CAAC;IAChC,kBAAkB,EAAE,OAAO,CAAC;IAC5B,cAAc,EAAE,OAAO,CAAC;IACxB,gBAAgB,EAAE,SAAS,CAAC;IAC5B,0BAA0B,EAAE,OAAO,CAAC;IACpC,qBAAqB,EAAE,OAAO,CAAC;IAC/B,oCAAoC,EAAE,OAAO,CAAC;IAC9C,sCAAsC,EAAE,OAAO,CAAC;IAChD,eAAe,EAAE,mBAAmB,CAAC,gBAAgB,EAAE,CAAC,CAAC;IACzD,aAAa,CAAC,EAAE,MAAM,CAAC;IACvB,0BAA0B,EAAE,OAAO,CAAC;CACvC;AAED,MAAM,WAAW,sBAAuB,SAAQ,UAAU;CAAG;AAC7D,oBAAY,eAAe,GAAG,OAAO,CAAC,oBAAoB,EAAE,sBAAsB,CAAC,CAAC;AACpF,oBAAY,uBAAuB,GAAG,QAAQ,CAAC,eAAe,CAAC,CAAC;AAEhE,eAAO,MAAM,qCAAqC,+CAA+C,CAAC;AAClG,eAAO,MAAM,yCAAyC,+CAA+C,CAAC"}

package/lib/esm/reducers/CaseConstNTypes.js

@@ -93,6 +93,7 @@ export var CaseReducerConstants;
     CaseReducerConstants["getCustomEmail"] = "getCustomEmail";
     CaseReducerConstants["updateEmailList"] = "updateEmailList";
     CaseReducerConstants["getVersionDetails"] = "getVersionDetails";
+    CaseReducerConstants["caseCreation500ErrorStatus"] = "caseCreation500ErrorStatus";
 })(CaseReducerConstants || (CaseReducerConstants = {}));
 export const initialCaseState = {
     isCreatingCase: false,
@@ -172,6 +173,7 @@ export const initialCaseState = {
     isFetchingSelectedNotificationContacts: true,
     versionsDetails: getApiResourceObject([]),
     v3ClusterName: '',
+    caseCreation500ErrorStatus: false,
 };
 export const ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = 'https://access.redhat.com/articles/5967811';
 export const NON_ORG_ADMIN_SEND_NOTIFCATION_KBASE_LINK = 'https://access.redhat.com/articles/5967831';

package/lib/esm/reducers/CaseReducer.d.ts

@@ -12,6 +12,18 @@ export declare const setCaseDetails: (dispatch: CaseReducerDispatchType, caseSta
 export declare const setCaseState: (dispatch: CaseReducerDispatchType, caseState: Partial<ICaseState>) => void;
 export declare const setNotifiedUser: (dispatch: CaseReducerDispatchType, selectedNotificationContacts: IContact[]) => void;
 export declare const submitCase: (dispatch: CaseReducerDispatchType, caseDetails: ICaseState, sessionItem: ISessionItem, isCaseCreate: boolean, errorMessage500: string | JSX.Element) => Promise<void>;
+/**
+ * Update case details if there is HTTP 500 error while submitting case
+ * @param dispatch CaseReducerDispatchType
+ * @param error Error
+ */
+export declare const updateCaseCreationErrorStatusOnError: (dispatch: CaseReducerDispatchType, error: any) => void;
+/**
+ * Update `caseCreation500ErrorStatus` status
+ * @param dispatch CaseReducerDispatchType
+ * @param errorStatus Boolean
+ */
+export declare const updateCaseCreationErrorStatus: (dispatch: CaseReducerDispatchType, errorStatus: boolean) => void;
 export declare const postCaseCreationProcessing: (dispatch: CaseReducerDispatchType, caseNumber: string, caseDetails: ICaseState) => Promise<void>;
 export declare const postCepDetails: (dispatch: CaseReducerDispatchType, caseNumber: string, cepDetails: ICepDetails) => Promise<void>;
 export declare const setCaseRecommendations: (dispatch: CaseReducerDispatchType, docs: ISolrRecommendation[], oldRecommendations: ICaseResourceLink[]) => void;

package/lib/esm/reducers/CaseReducer.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/CaseReducer.js

@@ -54,7 +54,7 @@ export const caseReducer = (pState, action) => {
             return Object.assign(Object.assign({}, pState), { caseDetails: Object.assign(Object.assign({}, pState.caseDetails), { caseNumber: null }), isCreatingCase: true, caseCreationError: false, caseCreationErrorMessage: '' });
         }
         case CaseReducerConstants.caseCreated: {
-            return Object.assign(Object.assign({}, pState), { caseDetails: Object.assign(Object.assign({}, pState.caseDetails), action.payload.caseDetails), isCreatingCase: false, caseCreationError: false, caseCreationErrorMessage: '' });
+            return Object.assign(Object.assign({}, pState), { caseDetails: Object.assign(Object.assign({}, pState.caseDetails), action.payload.caseDetails), isCreatingCase: false, caseCreationError: false, caseCreationErrorMessage: '', caseCreation500ErrorStatus: false });
         }
         case CaseReducerConstants.setCaseCreationError: {
             return Object.assign(Object.assign({}, pState), { isCreatingCase: false, caseCreationError: true, caseCreationErrorMessage: action.payload.caseCreationErrorMessage });
@@ -127,6 +127,9 @@ export const caseReducer = (pState, action) => {
         case CaseReducerConstants.getVersionDetails: {
             return Object.assign(Object.assign({}, pState), { versionsDetails: action.payload.versionsDetails });
         }
+        case CaseReducerConstants.caseCreation500ErrorStatus: {
+            return Object.assign(Object.assign({}, pState), { caseCreation500ErrorStatus: action.payload.caseCreation500ErrorStatus });
+        }
         default: {
             return pState;
         }
@@ -155,12 +158,43 @@ export const submitCase = (dispatch, caseDetails, sessionItem, isCaseCreate, err
     }
     catch (error) {
         const errorMessage = formattedApiErrorMessage(error, { '500': { message: errorMessage500 } });
+        // Set `caseCreationError` as true if there is HTTP 500 error
+        updateCaseCreationErrorStatusOnError(dispatch, error);
         dispatch({
             type: CaseReducerConstants.setCaseCreationError,
             payload: { caseCreationErrorMessage: errorMessage },
         });
     }
 });
+/**
+ * Update case details if there is HTTP 500 error while submitting case
+ * @param dispatch CaseReducerDispatchType
+ * @param error Error
+ */
+export const updateCaseCreationErrorStatusOnError = (dispatch, error) => {
+    const errorCode = parseInt((error === null || error === void 0 ? void 0 : error.code) || (error === null || error === void 0 ? void 0 : error.status)) || '';
+    if (errorCode === 500) {
+        dispatch({
+            type: CaseReducerConstants.caseCreation500ErrorStatus,
+            payload: {
+                caseCreation500ErrorStatus: true,
+            },
+        });
+    }
+};
+/**
+ * Update `caseCreation500ErrorStatus` status
+ * @param dispatch CaseReducerDispatchType
+ * @param errorStatus Boolean
+ */
+export const updateCaseCreationErrorStatus = (dispatch, errorStatus) => {
+    dispatch({
+        type: CaseReducerConstants.caseCreation500ErrorStatus,
+        payload: {
+            caseCreation500ErrorStatus: errorStatus,
+        },
+    });
+};
 export const postCaseCreationProcessing = (dispatch, caseNumber, caseDetails) => __awaiter(void 0, void 0, void 0, function* () {
     caseDetails.caseDetails.cep === true && postCepDetails(dispatch, caseNumber, caseDetails.cepDetails);
 });

package/lib/esm/reducers/SessionRestoreReducer.d.ts

@@ -3,6 +3,7 @@ import { ICasePayload } from '@cee-eng/hydrajs/@types/api/public/case';
 import { ISolrRecommendation } from '@cee-eng/hydrajs/@types/models/solr/solr';
 import { ITopContent, ITopContentList } from '@cee-eng/hydrajs/@types/models/topContent/topContentModel';
 import { IAction, IApiCreateState, IApiResponseDetails, IApiUpdateState } from '@rh-support/types/shared';
+import { CaseReducerDispatchType } from './CaseConstNTypes';
 export interface IPrevSessions {
     [sessionId: string]: ISessionItem;
 }
@@ -26,6 +27,7 @@ export interface ISessionRestoreState {
     sessionUpdationStatus: IApiUpdateState;
     sessionResourceTracking: ISessionResourcesTracking;
     referrerUrl: string;
+    sessionOfCaseCreationError: ISessionItem | null;
 }
 export interface ISessionRestorePayloadType extends ISessionRestoreState {
     sessionItem: ISessionItem;
@@ -46,12 +48,13 @@ export declare enum SessionRestoreConstants {
     setSessionCreationState = "setSessionCreationState",
     setSessionUpdationState = "setSessionUpdationState",
     updateSessionResourceTracking = "updateSessionResourceTracking",
-    updatePreviousSessions = "updatePreviousSessions"
+    updatePreviousSessions = "updatePreviousSessions",
+    updateSessionOfCaseCreationError = "updateSessionOfCaseCreationError"
 }
 export declare const initialSessionRestoreState: ISessionRestoreState;
 export declare type SessionRestoreDispatchType = (value: IActionType) => void;
 export declare const sessionRestoreReducer: (state: ISessionRestoreState, action: IActionType) => ISessionRestoreState;
-export declare const loadPreviousSessions: (dispatch: SessionReducerDispatchType) => Promise<void>;
+export declare const loadPreviousSessions: (dispatch: SessionReducerDispatchType, caseDispatch: CaseReducerDispatchType) => Promise<void>;
 export declare const createSession: (dispatch: SessionReducerDispatchType, sessionDetails: ISessionDetails, session: ISession) => Promise<void>;
 export declare const updateSession: (dispatch: SessionReducerDispatchType, sessionId: string, sessionDetails?: ISessionDetails, session?: ISession) => Promise<void>;
 export declare const updateActiveSessionId: (dispatch: SessionReducerDispatchType, activeSessionId: string) => void;

package/lib/esm/reducers/SessionRestoreReducer.d.ts.map

@@ -1 +1 @@
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package/lib/esm/reducers/SessionRestoreReducer.js

@@ -17,6 +17,7 @@ import forEach from 'lodash/forEach';
 import isEmpty from 'lodash/isEmpty';
 import map from 'lodash/map';
 import uniqBy from 'lodash/uniqBy';
+import { CaseReducerConstants } from './CaseConstNTypes';
 const { getSessions, patchSession, createNewSession, createSessionResources, updateSessionResources, createSessionCepDetails, SessionResourceVisibility, } = pcm.preCase.session;
 // Constants
 export var SessionRestoreConstants;
@@ -29,6 +30,7 @@ export var SessionRestoreConstants;
     SessionRestoreConstants["setSessionUpdationState"] = "setSessionUpdationState";
     SessionRestoreConstants["updateSessionResourceTracking"] = "updateSessionResourceTracking";
     SessionRestoreConstants["updatePreviousSessions"] = "updatePreviousSessions";
+    SessionRestoreConstants["updateSessionOfCaseCreationError"] = "updateSessionOfCaseCreationError";
 })(SessionRestoreConstants || (SessionRestoreConstants = {}));
 export const initialSessionRestoreState = {
     previousSessions: getApiResourceObject({}),
@@ -38,6 +40,7 @@ export const initialSessionRestoreState = {
     sessionUpdationStatus: getApiUpdationStatus(),
     sessionResourceTracking: {},
     referrerUrl: null,
+    sessionOfCaseCreationError: null,
 };
 // Reducers
 export const sessionRestoreReducer = (state, action) => {
@@ -101,13 +104,16 @@ export const sessionRestoreReducer = (state, action) => {
             newState.previousSessions.data = Object.assign(Object.assign({}, newState.previousSessions.data), action.payload.previousSessions.data);
             return newState;
         }
+        case SessionRestoreConstants.updateSessionOfCaseCreationError: {
+            return Object.assign(Object.assign({}, state), { sessionOfCaseCreationError: action.payload.sessionOfCaseCreationError });
+        }
         default: {
             return state;
         }
     }
 };
 // Function to Load Previous Session
-export const loadPreviousSessions = (dispatch) => __awaiter(void 0, void 0, void 0, function* () {
+export const loadPreviousSessions = (dispatch, caseDispatch) => __awaiter(void 0, void 0, void 0, function* () {
     dispatch({
         type: SessionRestoreConstants.getSessions,
         payload: { previousSessions: getApiResourceObject({}, true), hasFetchedPreviousSessions: false },
@@ -119,9 +125,26 @@ export const loadPreviousSessions = (dispatch) => __awaiter(void 0, void 0, void
             modifiedAfter: getPastUTCDateFromNow(30),
         });
         const prevSessions = {};
+        let foundSessionWithCaseCreationError = {};
         for (const s of sessions) {
             prevSessions[s.session.id] = s;
+            s.session.caseCreationError && (foundSessionWithCaseCreationError = s);
         }
+        // If session is having `caseCreationError` true then update case details store.
+        !isEmpty(foundSessionWithCaseCreationError) &&
+            caseDispatch({
+                type: CaseReducerConstants.caseCreation500ErrorStatus,
+                payload: {
+                    caseCreation500ErrorStatus: true,
+                },
+            });
+        !isEmpty(foundSessionWithCaseCreationError) &&
+            dispatch({
+                type: SessionRestoreConstants.updateSessionOfCaseCreationError,
+                payload: {
+                    sessionOfCaseCreationError: foundSessionWithCaseCreationError,
+                },
+            });
         dispatch({
             type: SessionRestoreConstants.getSessions,
             payload: { previousSessions: getApiResourceObject(prevSessions), hasFetchedPreviousSessions: true },

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@rh-support/troubleshoot",
-    "version": "0.2.116",
+    "version": "0.2.117",
     "publishConfig": {
         "access": "public",
         "registry": "https://registry.npmjs.org"
@@ -26,7 +26,7 @@
         "lib/**/*"
     ],
     "peerDependencies": {
-        "@cee-eng/hydrajs": "4.10.2",
+        "@cee-eng/hydrajs": "4.12.1",
         "@cee-eng/ui-toolkit": "1.1.6",
         "@patternfly/patternfly": "4.185.1",
         "@patternfly/pfe-accordion": "1.12.3",
@@ -63,7 +63,7 @@
         "react-virtualized": "^9.21.2"
     },
     "dependencies": {
-        "@cee-eng/hydrajs": "4.10.2",
+        "@cee-eng/hydrajs": "4.12.1",
         "@cee-eng/ui-toolkit": "1.1.6",
         "@patternfly/patternfly": "4.185.1",
         "@patternfly/pfe-accordion": "1.12.3",
@@ -73,12 +73,12 @@
         "@patternfly/react-core": "4.202.16",
         "@progress/kendo-drawing": "^1.6.0",
         "@progress/kendo-react-pdf": "^3.12.0",
-        "@rh-support/api": "0.3.21",
-        "@rh-support/components": "1.1.69",
-        "@rh-support/react-context": "0.2.74",
+        "@rh-support/api": "0.3.22",
+        "@rh-support/components": "1.1.70",
+        "@rh-support/react-context": "0.2.75",
         "@rh-support/types": "0.2.0",
-        "@rh-support/user-permissions": "0.2.58",
-        "@rh-support/utils": "0.2.43",
+        "@rh-support/user-permissions": "0.2.59",
+        "@rh-support/utils": "0.2.44",
         "@types/react-redux": "^7.1.12",
         "@types/redux": "^3.6.0",
         "@webcomponents/webcomponentsjs": "^2.2.10",
@@ -143,5 +143,5 @@
         "not ie <= 11",
         "not op_mini all"
     ],
-    "gitHead": "1b7928a0e111e756b4fe781c440d3c859299bebf"
+    "gitHead": "079114145196d9af66c46a5047a0e0ecac32277b"
 }