@rh-support/react-context 2.5.327 → 2.6.11

package/lib/esm/reducers/GlobalMetadataReducer.js

@@ -7,14 +7,16 @@ var __awaiter = (this && this.__awaiter) || function (thisArg, _arguments, P, ge
         step((generator = generator.apply(thisArg, _arguments || [])).next());
     });
 };
-import { accounts, caseMetadata, contacts, customEmail, maintenance, products, publicApi, userPreferences, } from '@cee-eng/hydrajs';
-import { getApiResourceObject, handleEntitledProductResponse, handleProductSearchResponse, severitySort, } from '@rh-support/utils';
+import { accounts, caseMetadata, customEmail, maintenance, publicApi, userPreferences } from '@cee-eng/hydrajs';
+import { getPhoneObj } from '@rh-support/components';
+import { beginCaseRecordTypesLoad, buildPicklistInput, CSS_ACCESS_RESTRICTION_ERROR_DETAIL, fetchCaseDetailsByCaseNumber, fetchLoggedInUserFromGraphQL, fetchPicklistValues, GET_ACCOUNT, GET_CASE_GROUP, GET_CASE_RECORD_TYPES, GET_PRODUCTS, getAccountQueryVariables, getApiResourceObject, getCaseRecordTypes, getTechnicalSupportRecordTypeId, handleGraphQLAccountResponse, handleGraphQLProductsResponse, isCssRestrictedAccess, mapGraphQLCaseContactToOwnerState, mapGraphQLCaseDetailsToCasePayload, mapGraphQLContactPhoneToCasePhoneFields, setCaseRecordTypes, severitySort, } from '@rh-support/utils';
 import differenceBy from 'lodash/differenceBy';
 import filter from 'lodash/filter';
 import find from 'lodash/find';
 import isEmpty from 'lodash/isEmpty';
 import reduce from 'lodash/reduce';
 import sortBy from 'lodash/sortBy';
+import unescape from 'lodash/unescape';
 import unionBy from 'lodash/unionBy';
 import { getProcessedCaseTypes } from './GlobalMetadataHelpers';
 export var UserPreferencesKeys;
@@ -79,7 +81,8 @@ export var GlobalMetadataReducerConstants;
     GlobalMetadataReducerConstants["setReferrerUrl"] = "setReferrerUrl";
     GlobalMetadataReducerConstants["getNoclusteridreasons"] = "getNoclusteridreasons";
     GlobalMetadataReducerConstants["setIsSharingHostnameswithRHt"] = "setIsSharingHostnameswithRHt";
-    GlobalMetadataReducerConstants["setCaseListTraditionalSupportAgreed"] = "setCaseListTraditionalSupportAgreed";
+    GlobalMetadataReducerConstants["setTraditionalSupportSessionAgreed"] = "setTraditionalSupportSessionAgreed";
+    GlobalMetadataReducerConstants["setCaseRecordTypes"] = "setCaseRecordTypes";
 })(GlobalMetadataReducerConstants || (GlobalMetadataReducerConstants = {}));
 const initialProductResponse = {
     topProducts: [],
@@ -118,11 +121,13 @@ export const initialGlobalMetadataState = {
     },
     referrerUrl: null,
     caseNoClusterIdReasons: getApiResourceObject([]),
+    caseRecordTypes: getApiResourceObject({}),
     caseListTraditionalSupportAgreed: false,
+    troubleshootTraditionalSupportAgreed: false,
 };
 // Resucers
 export const globalMetadataReducer = (pState, action) => {
-    var _a;
+    var _a, _b;
     switch (action.type) {
         case GlobalMetadataReducerConstants.setCaseTypes: {
             return Object.assign(Object.assign({}, pState), { allCaseTypes: action.payload.allCaseTypes });
@@ -215,8 +220,11 @@ export const globalMetadataReducer = (pState, action) => {
         case GlobalMetadataReducerConstants.getNoclusteridreasons: {
             return Object.assign(Object.assign({}, pState), { caseNoClusterIdReasons: action.payload.caseNoClusterIdReasons });
         }
-        case GlobalMetadataReducerConstants.setCaseListTraditionalSupportAgreed: {
-            return Object.assign(Object.assign({}, pState), { caseListTraditionalSupportAgreed: (_a = action.payload) === null || _a === void 0 ? void 0 : _a.caseListTraditionalSupportAgreed });
+        case GlobalMetadataReducerConstants.setTraditionalSupportSessionAgreed: {
+            return Object.assign(Object.assign({}, pState), { caseListTraditionalSupportAgreed: (_a = action.payload) === null || _a === void 0 ? void 0 : _a.caseListTraditionalSupportAgreed, troubleshootTraditionalSupportAgreed: (_b = action.payload) === null || _b === void 0 ? void 0 : _b.troubleshootTraditionalSupportAgreed });
+        }
+        case GlobalMetadataReducerConstants.setCaseRecordTypes: {
+            return Object.assign(Object.assign({}, pState), { caseRecordTypes: action.payload.caseRecordTypes });
         }
         default: {
             return pState;
@@ -278,7 +286,35 @@ export const addEditbookmarks = (dispatch, allBookmarks, updatedAccounts, select
         payload: { bookmarkedGroupAccounts: getApiResourceObject(allBookmarksCopy, false) },
     });
 };
-export const fetchCaseTypes = (dispatch, isSecureSupport) => __awaiter(void 0, void 0, void 0, function* () {
+export const fetchCaseTypes = (dispatch, apolloClient) => __awaiter(void 0, void 0, void 0, function* () {
+    var _a;
+    dispatch({
+        type: GlobalMetadataReducerConstants.setCaseTypes,
+        payload: { allCaseTypes: getApiResourceObject([], true) },
+    });
+    try {
+        // Picklists require Technical Support record type ID - await it to avoid race on first load
+        yield fetchCaseRecordTypes(dispatch, apolloClient);
+        const picklists = yield fetchPicklistValues(apolloClient, buildPicklistInput(['Type']));
+        const allCaseTypes = getProcessedCaseTypes((_a = picklists.Type) !== null && _a !== void 0 ? _a : []);
+        dispatch({
+            type: GlobalMetadataReducerConstants.setCaseTypes,
+            payload: { allCaseTypes: getApiResourceObject(allCaseTypes) },
+        });
+    }
+    catch (e) {
+        dispatch({
+            type: GlobalMetadataReducerConstants.setCaseTypes,
+            payload: { allCaseTypes: getApiResourceObject([], false, true, e.message) },
+        });
+    }
+    // const caseTypes = await caseMetadata.getTypes(isSecureSupport);
+    // dispatch({
+    //     type: GlobalMetadataReducerConstants.setCaseTypes,
+    //     payload: { allCaseTypes: getApiResourceObject(getProcessedCaseTypes(caseTypes.items)) },
+    // });
+});
+export const fetchCaseTypesHydra = (dispatch, isSecureSupport) => __awaiter(void 0, void 0, void 0, function* () {
     dispatch({
         type: GlobalMetadataReducerConstants.setCaseTypes,
         payload: { allCaseTypes: getApiResourceObject([], true) },
@@ -297,7 +333,29 @@ export const fetchCaseTypes = (dispatch, isSecureSupport) => __awaiter(void 0, v
         });
     }
 });
-export const fetchCaseSeverities = (dispatch, isSecureSupport) => __awaiter(void 0, void 0, void 0, function* () {
+export const fetchCaseSeverities = (dispatch, apolloClient) => __awaiter(void 0, void 0, void 0, function* () {
+    var _a;
+    dispatch({
+        type: GlobalMetadataReducerConstants.setCaseSeverities,
+        payload: { allCaseSeverities: getApiResourceObject([], true) },
+    });
+    try {
+        yield fetchCaseRecordTypes(dispatch, apolloClient);
+        const picklists = yield fetchPicklistValues(apolloClient, buildPicklistInput(['Priority']));
+        const allCaseSeverities = [...((_a = picklists.Priority) !== null && _a !== void 0 ? _a : [])].sort((sevA, sevB) => severitySort(sevA, sevB));
+        dispatch({
+            type: GlobalMetadataReducerConstants.setCaseSeverities,
+            payload: { allCaseSeverities: getApiResourceObject(allCaseSeverities) },
+        });
+    }
+    catch (e) {
+        dispatch({
+            type: GlobalMetadataReducerConstants.setCaseSeverities,
+            payload: { allCaseSeverities: getApiResourceObject([], false, true, e.message) },
+        });
+    }
+});
+export const fetchCaseSeveritiesHydra = (dispatch, isSecureSupport) => __awaiter(void 0, void 0, void 0, function* () {
     dispatch({
         type: GlobalMetadataReducerConstants.setCaseSeverities,
         payload: { allCaseSeverities: getApiResourceObject([], true) },
@@ -317,16 +375,76 @@ export const fetchCaseSeverities = (dispatch, isSecureSupport) => __awaiter(void
         });
     }
 });
-export const fetchAllStatuses = (dispatch, isSecureSupport) => __awaiter(void 0, void 0, void 0, function* () {
+/** Case reducer action types — kept in sync with CaseReducerConstants in troubleshoot */
+const CaseDetailsFetchActions = {
+    requestCaseDetails: 'requestCaseDetails',
+    receivedCaseDetails: 'receivedCaseDetails',
+    receivedCaseDetailsError: 'receivedCaseDetailsError',
+};
+export const fetchCaseDetails = (caseDispatch_1, apolloClient_1, caseNumber_1, setCaseAccountNumber_1, ...args_1) => __awaiter(void 0, [caseDispatch_1, apolloClient_1, caseNumber_1, setCaseAccountNumber_1, ...args_1], void 0, function* (caseDispatch, apolloClient, caseNumber, setCaseAccountNumber, includeSecureSupport = false) {
+    var _a, _b;
+    caseDispatch({
+        type: CaseDetailsFetchActions.requestCaseDetails,
+        payload: { caseDetails: { caseNumber } },
+    });
+    try {
+        const graphqlCaseDetails = yield fetchCaseDetailsByCaseNumber(apolloClient, caseNumber, includeSecureSupport);
+        if (!graphqlCaseDetails) {
+            const noAccessError = {
+                status: 403,
+                message: 'You do not have permission to view this case. Please contact your organization administrator if you believe you should have access.',
+                detailMessage: 'You do not have permission to view this case. Please contact your organization administrator if you believe you should have access.',
+            };
+            throw noAccessError;
+        }
+        if (isCssRestrictedAccess(graphqlCaseDetails.accessRestriction)) {
+            caseDispatch({
+                type: CaseDetailsFetchActions.receivedCaseDetailsError,
+                payload: {
+                    caseDetailsError: {
+                        status: 403,
+                        detailMessage: CSS_ACCESS_RESTRICTION_ERROR_DETAIL,
+                        message: CSS_ACCESS_RESTRICTION_ERROR_DETAIL,
+                    },
+                },
+            });
+            return undefined;
+        }
+        const phoneToUse = graphqlCaseDetails.suppliedPhone || graphqlCaseDetails.contactPhone;
+        const caseDetails = Object.assign(Object.assign({}, mapGraphQLCaseDetailsToCasePayload(graphqlCaseDetails)), mapGraphQLContactPhoneToCasePhoneFields(phoneToUse, (phone) => {
+            const { countryCode, phoneLine } = getPhoneObj(phone);
+            return { countryCode, phoneLine: phoneLine || '' };
+        }));
+        const ownerFromGraphQL = mapGraphQLCaseContactToOwnerState(graphqlCaseDetails);
+        caseDispatch({
+            type: CaseDetailsFetchActions.receivedCaseDetails,
+            payload: Object.assign(Object.assign({ caseDetails }, (ownerFromGraphQL ? { selectedOwner: getApiResourceObject(ownerFromGraphQL) } : {})), { isClosed: (_a = graphqlCaseDetails.isClosed) !== null && _a !== void 0 ? _a : ((_b = graphqlCaseDetails.status) === null || _b === void 0 ? void 0 : _b.toLowerCase()) === 'closed', caseNoOfCreatedCase: caseNumber }),
+        });
+        if (setCaseAccountNumber) {
+            yield setCaseAccountNumber(caseDispatch, graphqlCaseDetails.accountNumberRef, false, {}, apolloClient);
+        }
+        return caseDetails;
+    }
+    catch (error) {
+        caseDispatch({
+            type: CaseDetailsFetchActions.receivedCaseDetailsError,
+            payload: { caseDetailsError: error },
+        });
+        return undefined;
+    }
+});
+export const fetchAllStatuses = (dispatch, apolloClient) => __awaiter(void 0, void 0, void 0, function* () {
+    var _a;
     dispatch({
         type: GlobalMetadataReducerConstants.setCaseStatuses,
         payload: { allCaseStatuses: getApiResourceObject([], true) },
     });
     try {
-        const caseStatusesResponse = yield caseMetadata.getStatuses(isSecureSupport);
+        const picklists = yield fetchPicklistValues(apolloClient, buildPicklistInput(['Status']));
+        const allCaseStatuses = (_a = picklists.Status) !== null && _a !== void 0 ? _a : [];
         dispatch({
             type: GlobalMetadataReducerConstants.setCaseStatuses,
-            payload: { allCaseStatuses: getApiResourceObject(caseStatusesResponse.items) },
+            payload: { allCaseStatuses: getApiResourceObject(allCaseStatuses) },
         });
     }
     catch (e) {
@@ -336,25 +454,26 @@ export const fetchAllStatuses = (dispatch, isSecureSupport) => __awaiter(void 0,
         });
     }
 });
-export const fetchProducts = (dispatch_1, ownerSSOUsername_1, ...args_1) => __awaiter(void 0, [dispatch_1, ownerSSOUsername_1, ...args_1], void 0, function* (dispatch, ownerSSOUsername, params = {}) {
+export const fetchProducts = (dispatch, apolloClient) => __awaiter(void 0, void 0, void 0, function* () {
+    var _a, _b, _c, _d;
     try {
         dispatch({
             type: GlobalMetadataReducerConstants.setAllProducts,
             payload: { allProducts: getApiResourceObject(initialProductResponse, true) },
         });
-        /**
-         * Here we are trying to fetch products from two sources (getSEProductsList and getProducts) and if even first source (getSEProductsList) fail to deliver product information
-         * we still need to use second source (getProducts) to parse and list product
-         */
-        const response = yield Promise.allSettled([
-            products.getSEProductsList(params),
-            products.getProducts(ownerSSOUsername),
-        ]);
-        const productsResultAll = response[0].status === 'fulfilled' ? response[0].value : [];
-        const productsResultEntitled = response[1].status === 'fulfilled' ? response[1].value : [];
-        const allProducts = productsResultAll.length
-            ? handleProductSearchResponse(productsResultAll, productsResultEntitled)
-            : handleEntitledProductResponse(productsResultEntitled);
+        const { data } = yield apolloClient.query({
+            query: GET_PRODUCTS,
+            variables: {
+                where: {
+                    ParentProduct__c: { eq: null },
+                    IsActive: { eq: true },
+                },
+                first: 200,
+                orderBy: { Name: { order: 'ASC' } },
+            },
+        });
+        const edges = (_d = (_c = (_b = (_a = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.RedHatSupportProduct2) === null || _c === void 0 ? void 0 : _c.edges) !== null && _d !== void 0 ? _d : [];
+        const allProducts = handleGraphQLProductsResponse(edges);
         dispatch({
             type: GlobalMetadataReducerConstants.setAllProducts,
             payload: { allProducts: getApiResourceObject(allProducts) },
@@ -367,18 +486,63 @@ export const fetchProducts = (dispatch_1, ownerSSOUsername_1, ...args_1) => __aw
         });
     }
 });
+export const fetchCaseRecordTypes = (dispatch, apolloClient) => __awaiter(void 0, void 0, void 0, function* () {
+    if (getTechnicalSupportRecordTypeId()) {
+        const cached = getCaseRecordTypes();
+        dispatch({
+            type: GlobalMetadataReducerConstants.setCaseRecordTypes,
+            payload: { caseRecordTypes: getApiResourceObject(cached) },
+        });
+        return cached;
+    }
+    return beginCaseRecordTypesLoad(() => __awaiter(void 0, void 0, void 0, function* () {
+        var _a, _b, _c, _d;
+        dispatch({
+            type: GlobalMetadataReducerConstants.setCaseRecordTypes,
+            payload: { caseRecordTypes: getApiResourceObject({}, true) },
+        });
+        try {
+            const { data } = yield apolloClient.query({
+                query: GET_CASE_RECORD_TYPES,
+            });
+            const recordTypeInfos = (_d = (_c = (_b = (_a = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.objectInfos) === null || _b === void 0 ? void 0 : _b[0]) === null || _c === void 0 ? void 0 : _c.recordTypeInfos) !== null && _d !== void 0 ? _d : [];
+            const caseRecordTypes = {};
+            recordTypeInfos.forEach((info) => {
+                caseRecordTypes[info.name] = info.recordTypeId;
+            });
+            setCaseRecordTypes(caseRecordTypes);
+            dispatch({
+                type: GlobalMetadataReducerConstants.setCaseRecordTypes,
+                payload: { caseRecordTypes: getApiResourceObject(caseRecordTypes) },
+            });
+            return caseRecordTypes;
+        }
+        catch (e) {
+            dispatch({
+                type: GlobalMetadataReducerConstants.setCaseRecordTypes,
+                payload: { caseRecordTypes: getApiResourceObject({}, false, true, e.message) },
+            });
+            throw e;
+        }
+    }));
+});
 export const setAllProducts = (dispatch, allProducts) => {
     dispatch({
         type: GlobalMetadataReducerConstants.setAllProducts,
         payload: { allProducts: getApiResourceObject(allProducts) },
     });
 };
-export const fetchLoggedInUsersAccount = (dispatch_1, token_1, ...args_1) => __awaiter(void 0, [dispatch_1, token_1, ...args_1], void 0, function* (dispatch, token, silent = false) {
-    var _a;
+export const fetchLoggedInUsersAccount = (dispatch_1, token_1, ...args_1) => __awaiter(void 0, [dispatch_1, token_1, ...args_1], void 0, function* (dispatch, token, silent = false, apolloClient) {
+    var _a, _b, _c, _d, _e, _f, _g, _h, _j;
     let accountNumber = token.account_number;
     if (silent) {
         try {
-            const loggedInUsersAccount = yield accounts.getAccount(accountNumber);
+            const { data } = yield apolloClient.query({
+                query: GET_ACCOUNT,
+                variables: getAccountQueryVariables(accountNumber),
+            });
+            const edges = (_d = (_c = (_b = (_a = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.RedHatSupportAccount) === null || _c === void 0 ? void 0 : _c.edges) !== null && _d !== void 0 ? _d : [];
+            const loggedInUsersAccount = handleGraphQLAccountResponse(edges);
             dispatch({
                 type: GlobalMetadataReducerConstants.setLoggedInUsersAccount,
                 payload: { loggedInUsersAccount: getApiResourceObject(loggedInUsersAccount) },
@@ -394,7 +558,13 @@ export const fetchLoggedInUsersAccount = (dispatch_1, token_1, ...args_1) => __a
                 type: GlobalMetadataReducerConstants.setLoggedInUsersAccount,
                 payload: { loggedInUsersAccount: getApiResourceObject({}, true) },
             });
-            const loggedInUsersAccount = yield accounts.getAccount(accountNumber);
+            const { data } = yield apolloClient.query({
+                query: GET_ACCOUNT,
+                variables: getAccountQueryVariables(accountNumber),
+                fetchPolicy: 'network-only',
+            });
+            const edges = (_h = (_g = (_f = (_e = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _e === void 0 ? void 0 : _e.query) === null || _f === void 0 ? void 0 : _f.RedHatSupportAccount) === null || _g === void 0 ? void 0 : _g.edges) !== null && _h !== void 0 ? _h : [];
+            const loggedInUsersAccount = handleGraphQLAccountResponse(edges);
             dispatch({
                 type: GlobalMetadataReducerConstants.setLoggedInUsersAccount,
                 payload: { loggedInUsersAccount: getApiResourceObject(loggedInUsersAccount) },
@@ -402,7 +572,7 @@ export const fetchLoggedInUsersAccount = (dispatch_1, token_1, ...args_1) => __a
             return loggedInUsersAccount;
         }
         catch (e) {
-            (_a = window.sessionjs) === null || _a === void 0 ? void 0 : _a.reportProblem(e, {
+            (_j = window.sessionjs) === null || _j === void 0 ? void 0 : _j.reportProblem(e, {
                 tags: {
                     portal_app: window.app || 'Portal Case Management',
                     error_effect: 'PCM - App wide error',
@@ -412,27 +582,30 @@ export const fetchLoggedInUsersAccount = (dispatch_1, token_1, ...args_1) => __a
             });
             dispatch({
                 type: GlobalMetadataReducerConstants.setLoggedInUsersAccount,
-                payload: { loggedInUsersAccount: getApiResourceObject({}, false, true, e === null || e === void 0 ? void 0 : e.message, e) },
+                payload: {
+                    loggedInUsersAccount: getApiResourceObject({}, false, true, e === null || e === void 0 ? void 0 : e.message, e),
+                },
             });
         }
     }
 });
-export const fetchLoggedInUser = (dispatch, token, pcmConfig) => __awaiter(void 0, void 0, void 0, function* () {
+export const fetchLoggedInUser = (dispatch, token, pcmConfig, apolloClient) => __awaiter(void 0, void 0, void 0, function* () {
     var _a;
     try {
         dispatch({
             type: GlobalMetadataReducerConstants.setLoggedInUser,
             payload: { loggedInUser: getApiResourceObject({}, true) },
         });
-        let loggedInUser = yield contacts.getCurrentContact({
-            userId: token.sub,
-            assumeEntitledIfSubscriptionServiceUnavailable: true,
-        });
+        if (!apolloClient) {
+            throw new Error('Apollo client is required to fetch logged-in user via GraphQL');
+        }
+        const ssoUsername = (token === null || token === void 0 ? void 0 : token.preferred_username) || (token === null || token === void 0 ? void 0 : token.username) || (token === null || token === void 0 ? void 0 : token.RHAT_LOGIN) || (token === null || token === void 0 ? void 0 : token.REDHAT_LOGIN) || '';
+        const loggedInUser = yield fetchLoggedInUserFromGraphQL(apolloClient, ssoUsername);
         dispatch({
             type: GlobalMetadataReducerConstants.setLoggedInUser,
             payload: { loggedInUser: getApiResourceObject(loggedInUser) },
         });
-        // Saving bookmarked accounts separately.
+        // TODO: migrate to GraphQL - bookmark accounts skipped for now
         const canViewBookmarkAccounts = loggedInUser.isInternal;
         if (canViewBookmarkAccounts) {
             fetchBookmarkedGroupAccounts(dispatch, loggedInUser.ssoUsername);
@@ -455,16 +628,19 @@ export const fetchLoggedInUser = (dispatch, token, pcmConfig) => __awaiter(void
         });
     }
 });
-export const fetchLanguageMetadata = (dispatch) => __awaiter(void 0, void 0, void 0, function* () {
+export const fetchLanguageMetadata = (dispatch, apolloClient) => __awaiter(void 0, void 0, void 0, function* () {
+    var _a;
+    dispatch({
+        type: GlobalMetadataReducerConstants.setCaseLanguages,
+        payload: { caseLanguages: getApiResourceObject([], true) },
+    });
     try {
+        yield fetchCaseRecordTypes(dispatch, apolloClient);
+        const picklists = yield fetchPicklistValues(apolloClient, buildPicklistInput(['Language']));
+        const caseLanguages = (_a = picklists.Language) !== null && _a !== void 0 ? _a : [];
         dispatch({
             type: GlobalMetadataReducerConstants.setCaseLanguages,
-            payload: { caseLanguages: getApiResourceObject([], true) },
-        });
-        const response = yield caseMetadata.getLanguagesMetadata();
-        dispatch({
-            type: GlobalMetadataReducerConstants.setCaseLanguages,
-            payload: { caseLanguages: getApiResourceObject(response.items) },
+            payload: { caseLanguages: getApiResourceObject(caseLanguages) },
         });
     }
     catch (e) {
@@ -512,58 +688,59 @@ export const fetchCaseSbrsMetadata = (dispatch) => __awaiter(void 0, void 0, voi
         });
     }
 });
-export const fetchCaseGroupsForSSO = (dispatch, ssoUserName) => __awaiter(void 0, void 0, void 0, function* () {
-    try {
-        dispatch({
-            type: GlobalMetadataReducerConstants.setCaseGroups,
-            payload: { caseGroups: getApiResourceObject([], true) },
-        });
-        const response = yield publicApi.caseGroups.getCaseGroupsForSSO(ssoUserName);
-        (response || []).sort((a, b) => a.name.localeCompare(b.name));
-        dispatch({
-            type: GlobalMetadataReducerConstants.setCaseGroups,
-            payload: { caseGroups: getApiResourceObject(response, false) },
-        });
-        return response;
-    }
-    catch (e) {
-        dispatch({
-            type: GlobalMetadataReducerConstants.setCaseGroups,
-            payload: { caseGroups: getApiResourceObject([], false, true, e.message) },
-        });
-    }
+export const fetchCaseGroupsForSSO = (dispatch, apolloClient, accountId, defaultCaseGroupId, contactId, isOrgAdmin) => __awaiter(void 0, void 0, void 0, function* () {
+    return fetchCaseGroupsByAccountId(dispatch, apolloClient, accountId, defaultCaseGroupId, contactId, isOrgAdmin);
 });
-export const fetchCaseGroupsForAccount = (dispatch, accountNumber) => __awaiter(void 0, void 0, void 0, function* () {
-    try {
-        dispatch({
-            type: GlobalMetadataReducerConstants.setCaseGroups,
-            payload: { caseGroups: getApiResourceObject([], true) },
-        });
-        const response = yield publicApi.caseGroups.getCaseGroupsForInternalUser(accountNumber);
-        dispatch({
-            type: GlobalMetadataReducerConstants.setCaseGroups,
-            payload: { caseGroups: getApiResourceObject(response, false) },
-        });
-        return response;
-    }
-    catch (e) {
-        dispatch({
-            type: GlobalMetadataReducerConstants.setCaseGroups,
-            payload: { caseGroups: getApiResourceObject([], false, true, e.message) },
-        });
-    }
+export const fetchCaseGroupsForAccount = (dispatch, apolloClient, accountId, defaultCaseGroupId, contactId, isOrgAdmin) => __awaiter(void 0, void 0, void 0, function* () {
+    return fetchCaseGroupsByAccountId(dispatch, apolloClient, accountId, defaultCaseGroupId, contactId, isOrgAdmin);
 });
-export const fetchCaseGroups = (dispatch) => __awaiter(void 0, void 0, void 0, function* () {
+/** Shared implementation that fetches case groups via GraphQL by Salesforce Account ID. */
+const fetchCaseGroupsByAccountId = (dispatch, apolloClient, accountId, defaultCaseGroupId, contactId, isOrgAdmin) => __awaiter(void 0, void 0, void 0, function* () {
+    var _a, _b, _c, _d, _e, _f;
     try {
         dispatch({
             type: GlobalMetadataReducerConstants.setCaseGroups,
             payload: { caseGroups: getApiResourceObject([], true) },
         });
-        const response = yield publicApi.caseGroups.getCaseGroups();
+        const PAGE_SIZE = 200;
+        let allEdges = [];
+        let hasNextPage = true;
+        let afterCursor;
+        while (hasNextPage) {
+            const { data } = yield apolloClient.query({
+                query: GET_CASE_GROUP,
+                variables: Object.assign({ where: { Account__c: { eq: accountId } }, first: PAGE_SIZE }, (afterCursor ? { after: afterCursor } : {})),
+                fetchPolicy: 'network-only',
+            });
+            const connection = (_b = (_a = data === null || data === void 0 ? void 0 : data.redhat_support_uiapi) === null || _a === void 0 ? void 0 : _a.query) === null || _b === void 0 ? void 0 : _b.RedHatSupportCaseGroup__c;
+            const edges = (connection === null || connection === void 0 ? void 0 : connection.edges) || [];
+            allEdges = allEdges.concat(edges);
+            hasNextPage = (_d = (_c = connection === null || connection === void 0 ? void 0 : connection.pageInfo) === null || _c === void 0 ? void 0 : _c.hasNextPage) !== null && _d !== void 0 ? _d : false;
+            afterCursor = (_f = (_e = connection === null || connection === void 0 ? void 0 : connection.pageInfo) === null || _e === void 0 ? void 0 : _e.endCursor) !== null && _f !== void 0 ? _f : undefined;
+        }
+        const filteredEdges = contactId && isOrgAdmin === false
+            ? allEdges.filter(({ node }) => {
+                var _a, _b;
+                return (_b = (_a = node.CaseGroupMembers__r) === null || _a === void 0 ? void 0 : _a.edges) === null || _b === void 0 ? void 0 : _b.some(({ node: member }) => { var _a; return ((_a = member.Contact__c) === null || _a === void 0 ? void 0 : _a.value) === contactId; });
+            })
+            : allEdges;
+        const groups = filteredEdges.map(({ node }) => {
+            var _a;
+            return ({
+                groupNum: node.Id,
+                name: unescape((_a = node.Name.displayValue) !== null && _a !== void 0 ? _a : node.Name.value),
+                isPrivate: false,
+                isDefault: defaultCaseGroupId ? node.Id === defaultCaseGroupId : false,
+                defaultMembers: [],
+                members: [],
+            });
+        });
+        groups.sort((a, b) => a.name.localeCompare(b.name));
         dispatch({
             type: GlobalMetadataReducerConstants.setCaseGroups,
-            payload: { caseGroups: getApiResourceObject(response, false) },
+            payload: { caseGroups: getApiResourceObject(groups, false) },
         });
+        return groups;
     }
     catch (e) {
         dispatch({
@@ -893,10 +1070,14 @@ export const fetchNoClusterIdReasonsMetadata = (dispatch) => __awaiter(void 0, v
         });
     }
 });
-export const updateCaseListTraditionalSupportAgreed = (dispatch, value) => {
+/** Sets both case-list and troubleshoot agreement flags together (agree once per session). */
+export const setTraditionalSupportSessionAgreed = (dispatch, value) => {
     dispatch({
-        type: GlobalMetadataReducerConstants.setCaseListTraditionalSupportAgreed,
-        payload: { caseListTraditionalSupportAgreed: value },
+        type: GlobalMetadataReducerConstants.setTraditionalSupportSessionAgreed,
+        payload: {
+            caseListTraditionalSupportAgreed: value,
+            troubleshootTraditionalSupportAgreed: value,
+        },
     });
 };
 export const updateShareHostnameWithRHTState = (dispatch, loggedInUsersAccount, shareHostnameWithRHT) => {

package/package.json

@@ -1,6 +1,6 @@
 {
     "name": "@rh-support/react-context",
-    "version": "2.5.327",
+    "version": "2.6.11",
     "publishConfig": {
         "access": "public",
         "registry": "https://registry.npmjs.org"
@@ -22,7 +22,8 @@
         "lib/**/*"
     ],
     "peerDependencies": {
-        "@cee-eng/hydrajs": "4.18.111",
+        "@apollo/client": "^4.1.6",
+        "@cee-eng/hydrajs": "^4.18.114",
         "@patternfly/react-core": "6.2.1",
         "@patternfly/react-icons": "6.2.1",
         "i18next": "^23.15.0",
@@ -33,13 +34,13 @@
         "react-test-renderer": "18.2.0"
     },
     "dependencies": {
-        "@cee-eng/hydrajs": "4.18.111",
+        "@cee-eng/hydrajs": "^4.18.114",
         "@patternfly/react-core": "6.2.1",
         "@patternfly/react-icons": "6.2.1",
-        "@rh-support/components": "2.5.231",
+        "@rh-support/components": "2.6.11",
         "@rh-support/types": "2.0.26",
         "@rh-support/user-permissions": "2.5.170",
-        "@rh-support/utils": "2.5.149",
+        "@rh-support/utils": "2.6.10",
         "i18next": "^23.15.0",
         "localforage": "^1.10.0",
         "lodash": "^4.17.21",
@@ -50,6 +51,8 @@
         "react-test-renderer": "18.2.0"
     },
     "devDependencies": {
+        "@patternfly/react-styles": "^6.2.1",
+        "@patternfly/react-tokens": "^6.2.1",
         "@testing-library/jest-dom": "^6.2.0",
         "@testing-library/react": "^14.1.2",
         "@testing-library/react-hooks": "^5.1.2",
@@ -89,5 +92,5 @@
         "defaults and supports es6-module",
         "maintained node versions"
     ],
-    "gitHead": "a4db33129a9d9f0d6a6907d1c48df34784e57021"
+    "gitHead": "82183b4d60a1c2753ed4217ad9b93b71c0c7e661"
 }

package/lib/esm/components/EmbeddedServiceChat/ExtraPreChatInfo.d.ts

@@ -1,12 +0,0 @@
-export declare const extraPreChatInfo: {
-    entityFieldMaps: {
-        doCreate: boolean;
-        doFind: boolean;
-        fieldName: string;
-        isExactMatch: boolean;
-        label: string;
-    }[];
-    entityName: string;
-    saveToTranscript: string;
-}[];
-//# sourceMappingURL=ExtraPreChatInfo.d.ts.map

package/lib/esm/components/EmbeddedServiceChat/ExtraPreChatInfo.d.ts.map

@@ -1 +0,0 @@
-{"version":3,"file":"ExtraPreChatInfo.d.ts","sourceRoot":"","sources":["../../../../src/components/EmbeddedServiceChat/ExtraPreChatInfo.ts"],"names":[],"mappings":"AAAA,eAAO,MAAM,gBAAgB;;;;;;;;;;GA6B5B,CAAC"}

package/lib/esm/components/EmbeddedServiceChat/ExtraPreChatInfo.js

@@ -1,29 +0,0 @@
-export const extraPreChatInfo = [
-    {
-        entityFieldMaps: [
-            {
-                doCreate: false,
-                doFind: true,
-                fieldName: 'SSO_Username__c',
-                isExactMatch: true,
-                label: 'SSO Name',
-            },
-            {
-                doCreate: false,
-                doFind: true,
-                fieldName: 'ContactSessionId__c',
-                isExactMatch: false,
-                label: 'SessionId',
-            },
-            {
-                doCreate: false,
-                doFind: true,
-                fieldName: 'Account',
-                isExactMatch: true,
-                label: 'account',
-            },
-        ],
-        entityName: '',
-        saveToTranscript: 'SSO_Username__c',
-    },
-];

package/lib/esm/hooks/usePreChatFormDetails.d.ts

@@ -1,12 +0,0 @@
-export interface IPreChatFormDetails {
-    label: string;
-    value: string;
-    transcriptFields?: Array<string>;
-    displayToAgent: boolean;
-}
-/**
- *
- * The use of this hook is to generate form details based on user current screen
- */
-export declare const usePreChatFormDetails: () => (() => IPreChatFormDetails[]);
-//# sourceMappingURL=usePreChatFormDetails.d.ts.map

package/lib/esm/hooks/usePreChatFormDetails.d.ts.map

@@ -1 +0,0 @@
-{"version":3,"file":"usePreChatFormDetails.d.ts","sourceRoot":"","sources":["../../../src/hooks/usePreChatFormDetails.ts"],"names":[],"mappings":"AAKA,MAAM,WAAW,mBAAmB;IAChC,KAAK,EAAE,MAAM,CAAC;IACd,KAAK,EAAE,MAAM,CAAC;IACd,gBAAgB,CAAC,EAAE,KAAK,CAAC,MAAM,CAAC,CAAC;IACjC,cAAc,EAAE,OAAO,CAAC;CAC3B;AAED;;;GAGG;AAEH,eAAO,MAAM,qBAAqB,QAAO,CAAC,MAAM,mBAAmB,EAAE,CA+CpE,CAAC"}